Waterford Collision & Towing Inc

category: Auto body shop, Auto repair shop, Auto wrecker, RV repair shop, Towing service
address: 2579 Dixie Hwy, Waterford Twp, MI 48328, United States
Phone: +1 248-673-4910
Monday8 AM–6 PM
Tuesday8 AM–6 PM
Wednesday8 AM–6 PM
Thursday8 AM–6 PM
Friday8 AM–6 PM

site: http://waterfordcollision.com/
rayting: 4.8
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Crowd: LGBTQ+ friendly, Transgender safe space,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: C******** J****
Date: 2024-02-19 15:13:00
Rating: 5
Comment: Outstanding service! Waterford Collision not only fixed my car efficiently but also provided top-notch customer service. The staff were friendly, knowledgeable, and went above and beyond to ensure my satisfaction. My car looks as good as new! I highly recommend this shop for anyone in need of quality collision repair services.

Name: C******** G******
Date: 2024-02-19 14:40:07
Rating: 5
Comment: I choose Waterford collision because they have always gone above and beyond. Aaron and Tom will always be my go to people when it comes to a car needing to be fixed. They are very communicative, on top of things, and make the whole process of dealing with insurance companies easy. I would strongly recommend Waterford collision to anyone!

Name: B**** Y*****
Date: 2024-02-16 19:25:39
Rating: 5
Comment: Fred is awesome! Very professional and keeps you up to date throughout the entire process. 10/10 recommend
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Name: T**** D S******
Date: 2024-02-16 18:22:18
Rating: 4
Comment: They did a great job😊. Only reason I didn’t give a 10, because when I first walked into their business, I didn’t feel that they were warm or welcoming.

Name: M*** S
Date: 2024-02-14 18:01:16
Rating: 5
Comment: No one wants to be going to a collision shop and, if you have to, this is the place. Waterford Collision ensures that your car is fixed as good as it was. They listem and they honor their work. So, getting those dents and bumps, this is the place!

Name: D** H******
Date: 2024-02-10 16:49:41
Rating: 5
Comment: Waterford Collision did an outstanding job repairing my vehicle. My entire experience was first class. They were timely and kept me informed every step of the way. They went the extra mile and finished ahead of the estimated completion date. I highly recommend their service.

Name: g*** h*****
Date: 2024-02-09 21:57:13
Rating: 5
Comment: Communication and repairs were top notch. Had a power window issue at the end and they took care of it immediately

Name: K**** G*******
Date: 2024-02-09 21:08:50
Rating: 5
Comment: This is my second time using Waterford Collision for repairs. Their customer service is excellent. Fred was very helpful to work with and get me the best price on my budget. I will be back if needed again and highly recommend to everyone!

Name: S**** J***
Date: 2024-02-08 18:36:55
Rating: 5
Comment: Great service, communication, and work! Tom was very personable and helpful. Thank you to all the staff.

Name: B**** H*******
Date: 2024-02-07 21:39:52
Rating: 5
Comment: Great service and professional support from Tom throughout the entire process. Thank you to a top-class operation at Waterford Collision!

Name: R*** P*****
Date: 2024-02-06 21:17:08
Rating: 5
Comment: I had body work done on my 2022 F-150. The quality of my experience was excellent. Fred kept me informed throughout the entire process and even completed the job ahead of schedule.

Name: K*** L****
Date: 2024-02-05 21:18:23
Rating: 5
Comment: I took my car to Waterford Collison for some minor cosmetic repair to my gate and bumper. They were very communicative and professional throughout the process. I received constant emails and calls to keep me apprised of the repairs and every development. They estimated the repairs would take 2 weeks, but were able to finish everything up within 1 week. They did a great job and Fred was efficient, professional, and clear throughout.

Name: A***** �****** G*******
Date: 2024-01-30 17:12:08
Rating: 5
Comment: HIighly recommend. Fred took care of me so well. I will definitely be back. Great establishment and so genuine.

Name: S***** G****
Date: 2024-01-29 18:11:59
Rating: 5
Comment: Very professional. Sent me tax updates almost daily car looks great.

Name: N**** V*******
Date: 2024-01-29 16:04:17
Rating: 5
Comment: Prompt, thorough, and excellent quality. Completed ahead of schedule. Appreciated the text updates to follow progress. They handled all of the insurance info as well.

Name: M** W********
Date: 2024-01-26 19:50:10
Rating: 5
Comment: Waterford Collision was absolutely fantastic - incredibly quick and detailed service (the repair work looks amazing), and the staff was super helpful. Thanks to Fred specifically, who made my first time getting my car repaired a complete breeze. Thanks Waterford Collision!

Name: c**** C**********
Date: 2024-01-25 16:45:00
Rating: 5
Comment: Waterford Collision not only did a great job on my vehicle, they kept me informed on the status and timeline from beginning to completion.

Name: T**** J*****
Date: 2024-01-25 16:02:24
Rating: 5
Comment: Great customer service and wonderful repairs on my car. Highly recommend.

Name: K****** H******
Date: 2024-01-22 01:44:18
Rating: 5
Comment: Waterford Collision was great to work with. They were able to get my vehicle in as soon as possible. Throughout the work, they would keep my up to date on the progress and projected completion. When there was an issue, they even took the vehicle into the dealership before returning it to me. Lastly, the vehicle was returned spotless and detailed, much cleaner than I had dropped it off! Overall, there is great customer service and the work exceeds expectations. Would recommend for your repairs.

Name: B**** H***
Date: 2024-01-15 21:25:27
Rating: 5
Comment: Expert workmanship, fabulous customer service and my vehicle was completed in a very timely matter. Would highly recommend Waterford Collision!

Name: W*** M*****
Date: 2024-01-12 21:42:27
Rating: 5
Comment: These people are fantastic. I had 2 trucks repaired here. Both times great work

Name: J**** P***
Date: 2024-01-12 02:21:07
Rating: 5
Comment: Tom at Waterford Collision is the best! I researched 15 companies in the area that my insurance company gave me and Waterford Collision had the best ratings and the remarks about Tom were all over the page and those reviews were 1000% accurate!! Tom was professional, kept me informed, set a date and hit the mark! I was so scared to drop my Yukon off - as every dealer from here to 50+ miles has given the worst service cause I have tried them all!! But with Waterford Collision my truck came back to me like BRAND NEW and they even detailed the inside which was an unexpected wonderful bonus, and so kind !!! Their customer service and workmanship on my car was OUTSTANDING!!!! Because of their work my parents are dropping their Yukon off next week! Thank you Tom and Waterford Collision- JOB WELL DONE! 👍🏻

Name: S** S
Date: 2024-01-11 21:01:50
Rating: 5
Comment: Great Communication by Fred !Delivered my vehicle a week ahead of schedule!Quality work !

Name: J** H******
Date: 2024-01-11 16:09:03
Rating: 5
Comment: You have a damaged car and youre not sure how to navigate all the collision shops out there. Please ease your mind and any fears you may have and visit Waterford Collision. It has been many decades since I have needed such work and I was apprehensive of what shop to entrust with my brand new car. When the work was completed I was still a little apprehensive. When I picked up the car I did an immediate mouth drop and was flabbergasted. My car looked as if I had just bought it from the dealer. It looked showroom new. And not only did they repair the car to perfection they cleaned it inside and out so well I thought they had waxed it. Please dont have any doubts or hesitate to visit Waterford Collision. The staff is great and they keep you informed all the time your car is in the shop so there is never a need for worry.I hope I dont need them soon 😁 but when I do they will be my first call!

Name: A**** G****
Date: 2024-01-10 23:00:30
Rating: 5
Comment: Excellent results. I am satisfied with the repairs post wreck of my stang. Color matches and 0 mechanical issues 2 months into driving my vehicle once again. Only problem is the headlight tilt adjustment screws are maxed out but still point downward. Overall honest communication and great customer service.

Name: T**** C******
Date: 2024-01-09 21:50:48
Rating: 5
Comment: Tom at Waterford Collision was excellent in communicating to me regarding my vehicle. They did a wonderful job. I would recommend everyone to go there.

Name: j*** c*****
Date: 2024-01-05 16:55:49
Rating: 5
Comment: I do appreciate Tom. He kept me updated through the whole service of the repair. The pain job turned out great. thank you Waterford collision.

Name: G**** R*** S** & B*****
Date: 2024-01-05 16:40:28
Rating: 5
Comment: I had a great experience at this collision shop. Not only did my car look brand new on the outside, they detailed the inside as well! Highly recommend

Name: T*** M**************
Date: 2023-12-29 23:14:18
Rating: 5
Comment: Excellent experience at Waterford Collision! Tom was amazing and professional throughout the entire process.

Name: c**** g*****
Date: 2023-12-27 23:51:54
Rating: 5
Comment: Professional..timely..would recommend your company in the future.you provided service much sooner than another place I requested..thank u for your service..great job!

Name: A S***
Date: 2023-12-26 18:54:12
Rating: 5
Comment: Waterford Collision was very accommodating, they kept me informed and they completed my repairs quickly and efficiently. I am very pleased with their service and I would recommend anyone who’s looking to get their vehicle repaired promptly and properly, to give them a try. Excellent customer service and support!

Name: a***** c*******
Date: 2023-12-24 21:01:51
Rating: 5
Comment: These guy were great! They got me in as quick as possible. Their customer servise was spectacular! Kept in contact and let me know exactly what was happening with my car.

Name: D**** L******
Date: 2023-12-21 15:41:32
Rating: 5
Comment: Waterford Collision restored my car’s bumper to its factory appearance. I was able to get my car in at a time that was convenient for me. I was sent regular notifications on the status of my vehicle, and that was greatly appreciated. They even washed the exterior and cleaned the interior of the car for me before I picked it up.

Name: D***** L*****
Date: 2023-12-18 20:54:43
Rating: 5
Comment: Waterford Collision did a great job with our car! It was done early and the car was so clean inside and out!

Name: S**** H*****
Date: 2023-12-18 17:17:38
Rating: 5
Comment: Fred from Waterford Collision is awesome!! The truck looks great. He set realistic expectations and delivered on them the exact date I was due to pick up the vehicle. They even sent someone to pick me to collect my truck because I had to return my rental earlier that day.

Name: D*** P***
Date: 2023-12-15 20:44:13
Rating: 5
Comment: Great communication from beginning to end! My car looks as good as new!

Name: C**** H****
Date: 2023-12-14 21:22:10
Rating: 5
Comment: Fred is great! I appreciate that he communicated with me the entire time and got my car back to me before expected. Thanks to everyone who worked on my car, it looks brand new!

Name: R****** L******
Date: 2023-12-13 19:35:25
Rating: 5
Comment: Our car was repaired in a relatively short time and looked like new. They also cleaned it for us. I would recommend them to everyone.

Name: J**** E****
Date: 2023-12-07 23:19:24
Rating: 5
Comment: Dealt with Fred, he handles insurance claims, he was extremely attentive to getting things done before I needed to turn my rental in. He kept me updated on any changes that were needed. The job done looks great. This was the 4th time my family has used them and will continue to do so if needed.

Name: A**** G******
Date: 2023-12-07 16:39:48
Rating: 5
Comment: Great customer service and Tom was a pleasure to work with! My car looks great!

Name: J*** H*****
Date: 2023-12-03 21:16:56
Rating: 5
Comment: Great service from Waterford Collision. Tom kept us informed and had the truck ready for us to pickup when he promised. Truck came back to us cleaner than the day it came from the dealership. Overall great experience.

Name: L******* R*******
Date: 2023-12-01 17:17:24
Rating: 5
Comment: They did a great job on my car. I would definitely recommend them to someone who needs repairs done.

Name: C C
Date: 2023-12-01 13:05:58
Rating: 5
Comment: Fixed my issue for free!!! So happy with this place!!! My passenger door wouldnt open after an accident and the gentleman here fixed it for free and explained options for fixing the rest if I ever wanted to get it back to what it was cosmetically. Didnt pressure a sale, wasnt worried about me paying for his time or anything. Genuinely good people here!

Name: R***** S*****
Date: 2023-11-29 15:30:15
Rating: 5
Comment: Waterford Collision has taken care of me from the second I walked into their shop! The staff is great! Fred was so helpful and friendly as he explained the process of getting my car repaired from a bumper accident! Their email strategy is highly effective, as they update you every step of the way… from when they start on your car, to the half way point, all the way up to completion of the repairs. On top of that, Fred was personable as he called my cell to verbally update me on the status of my car. This was one of the smoothest experiences I’ve had with a collision shop!

Name: B****** W********
Date: 2023-11-28 19:23:30
Rating: 5
Comment: Very professional and wonderful customer service. All work was completed in a timely manner. Thank you Fred and team for a job well done 👍🏻

Name: S***** A****
Date: 2023-11-27 15:51:37
Rating: 5
Comment: They get five star they are the best of the best their customer service is great. They keep you informed about your car. The work is phenomenal. I couldn’t ask for anything better thank you so much. You have me as customers if I ever need to come back.

Name: G******** R*****
Date: 2023-11-23 17:56:28
Rating: 5
Comment: Great service l will give them a five stars . Very professional car looks great and car was back as promised . Thank you all at Waterford Collection for your professional services

Name: J** B******
Date: 2023-11-22 16:41:13
Rating: 5
Comment: Was very happy with the work and service. My wifes very picky with her car, and it like it never happened. Thanks again

Name: E***** M*****
Date: 2023-11-16 00:21:09
Rating: 5
Comment: Great service, good communication, vehicle fixed as promised on time. 2nd vehicle repaired at Waterford Collision, would definitely use them again.

Name: J**** H
Date: 2023-11-12 21:38:57
Rating: 5
Comment: Aaron, Fred and the entire team there at Waterford Collision do an excellent job. They have been around for a long time and their reputation speaks volumes. Not that I always want to go see them , but accidents happen and when things go sideways they get it straightened out each and every time. Hats off to all of the folks as they’ll always have my business!!

Name: J*** G****
Date: 2023-11-12 15:10:05
Rating: 5
Comment: Tom was professional and helpful and kept us informed in regards to the progress of our vehicle. We have used WC several times for different vehicles.

Name: M*** V******
Date: 2023-11-08 19:49:45
Rating: 5
Comment: I worked with Tom for my auto repair. Everything was handled very professionally and I was kept informed throughout the whole process. My car was returned to me in wonderful condition.

Name: T** W*****
Date: 2023-11-04 13:52:19
Rating: 5
Comment: This is now my go to shop, they do excellent work, they communicate often as to the status of your vehicle and they detailed my truck after all the work was done and it looks brand new. Fred was fantastic!!

Name: B****** J******
Date: 2023-11-03 15:31:23
Rating: 5
Comment: They were Fast & Friendly, And his Name was FRED. Clean my Car In/Out. Explain every detail w/Patience & A SMILE. Can tell they been in business a while. Dealing w/ Ladies 😊

Name: K L***
Date: 2023-11-02 13:43:27
Rating: 5
Comment: It was like picking up a new vehicle. Excellent repair and paint detail. I would recommend Waterford Collision

Name: M***** T****
Date: 2023-10-31 20:30:34
Rating: 5
Comment: Great work and good service. The representative Tom keeped us informed about the process and timing.

Name: H****** G*****
Date: 2023-10-26 00:48:38
Rating: 5
Comment: Friends, my sig other recently had a collision issue w his sons car. Aaron Hesse at Waterford Collision fixed me up big time. I highly, highly recommend Waterford Collision!! Plz consider him/ them if needed. He has the best quality work and awesome customer service. Thanks, my man!!

Name: S***** K***
Date: 2023-10-25 20:30:18
Rating: 5
Comment: Very professional, quick turn around and quality repair. Tom was friendly and explained both the process and repairs.

Name: S******* S****
Date: 2023-10-25 19:34:41
Rating: 5
Comment: Was wonderful working with Tom to get my car fixed after getting rear-ended. My car looks amazing, and his service was awesome even when I bothered him multiple times about how it was going. They even cleaned my car before returning it and it was nice to get my car back super clean!

Name: T***** D***
Date: 2023-10-24 16:40:48
Rating: 5
Comment: I had an excellent experience with Waterford Collision they handled everything with my insurance company and set me up with the rental company which was able to pick me up and return me to get my vehicle! The work was exceptional they even detailed my car on the inside after they did the bodywork! Fred the State Farm representative was awesome he called me at least three times to give me updates on the work and the date they said it was going to be done was spot on! I couldn’t be happier with how easy and convenient the whole process was I would highly recommend using Waterford Collision!!!Edit: I have now used them two times and I am still super happy with their work and their service. I still highly recommend!

Name: J**** V****** (**************
Date: 2023-10-19 12:43:05
Rating: 5
Comment: Clearly these guys know the business. Helped me navigate an insurance claim better than my agent. It was a simple job, but they scheduled it sooner than anyone else could and got it done fast. Will be going back for all of my repair needs.

Name: L*** P*****
Date: 2023-10-16 14:45:28
Rating: 5
Comment: I am so happy Waterford Collision was referred to me. 100% satisfied with the repairs and the timeliness of completing them. All the staff was courteous and professional, and Fred always kept me updated on the progress. Tom worked with my insurance company and did a phenomenal job on my car. When I picked up my car (2019 Equinox), Inoticed that they washed and detailed my car, making it look brand new! TY Tom! 😊

Name: P****** L*****
Date: 2023-10-16 13:56:25
Rating: 5
Comment: Vehicle repair looks great and came back nicely detailed and cleaned. Tom was great to work with.

Name: R**** M*****
Date: 2023-10-13 23:56:37
Rating: 5
Comment: I took my Bronco to Waterford Collision to repair some rear end damage. The staff there was great from the woman who greeted me as I came in to the tech who repaired it. Tom was great to work with. He kept me off informed on all the aspects of the repair. Even taking time to explain how the repairs are being done to my vehicle so I could understand them. They even clean the interior of my vehicle. Spotless. My car looks better now than it did when I bought it. Thank you very much for all the work and if I have any repairs I ever need to have done again youll be my first call. And I will definitely tell all my friends to come bring my vehicle to you all

Name: L***** D****
Date: 2023-10-10 02:31:58
Rating: 5
Comment: Fred kept me updated as the work was performed, came in slightly under the estimate, and delivered the car sooner than expected. Highly recommend!

Name: D***** C*******
Date: 2023-10-06 19:22:38
Rating: 5
Comment: Customer service was fantastic and the repairs to my car look amazing.

Name: S*** M*****
Date: 2023-10-05 19:52:36
Rating: 5
Comment: Great experience! Communicated, got the job done on time and very professional. Would certainly recommend!

Name: K*
Date: 2023-10-05 19:00:17
Rating: 5
Comment: Was very pleased with the service received… Aaron was very helpful in providing a low cost solution to get my car back on the road. Thank you.

Name: M*****
Date: 2023-10-03 13:02:50
Rating: 5
Comment: Amazing job from ken absolutely recommend coming here you will not be disappointed I drove 30 min because of all these great reviews aswell

Name: D*** W***
Date: 2023-10-02 19:59:30
Rating: 5
Comment: Very good experience. Did an excellent job on repairs in a very timely matter. My car was spotless inside and out. I would highly recommend them

Name: M*** M*****
Date: 2023-09-27 19:53:09
Rating: 5
Comment: These are before and after and the job came out perfect! Thank you, Fred and Aaron for their hard work and dedication to quality and service! If you need a repair shop I would highly recommend Waterford collision!

Name: C********** J*******
Date: 2023-09-21 19:03:03
Rating: 5
Comment: Prompt, quality towing service at a great price. Strongly recommend!

Name: L***** R**
Date: 2023-09-15 00:15:37
Rating: 5
Comment: I highly recommend Waterford collision to anyone looking to get work done. They are very knowledgeable and keep you updated every step of the way. Staff members are kind and made this process easy for me! Amazing customer service!!

Name: G******* C******
Date: 2023-09-14 13:43:15
Rating: 5
Comment: Waterford Collision did an excellent job, my truck looks good as new. They kept me informed though the whole process and went above and beyond in cleaning both the interior and exterior of my vehicle. I have and will continue to recommend them to anyone needing collision repair.

Name: G******** G******
Date: 2023-09-04 22:51:27
Rating: 5
Comment: Scheduled an appointment to get an estimate. Fred was very friendly, honest, and told me what I actually needed and what would save me money. He even took care of some superficial marks at no charge. Very nice people and would recommend this shop!

Name: M* B***
Date: 2023-09-04 13:36:39
Rating: 5
Comment: I had to wait 3 weeks to get my car to this shop but it was definitely worth the wait. Fred called me every day or two to give me updates on where the repair was, they finished the repair a whole week ahead of schedule and it looks brand new. The car looks newer than it was before the accident, they also cleaned the inside and gave it this new car feeling. Love this place and will return there again if I ever need more repairs.

Name: N*** N*****
Date: 2023-09-02 04:44:52
Rating: 5
Comment: Have to say it was worth the wait to get my vehicle into Waterford Collision. Excellent work, highly recommended. Fred kept me up to date during the process, could not be more pleased with the results. Great work guys.

Name: T***** W****
Date: 2023-08-31 19:57:57
Rating: 5
Comment: Had a pretty good scratch on the tailgate of my 2023 Traverse. Fred had me scheduled and looking new again within a few days. He also kept me up to date on the progress. Couldnt be more pleased.Thanks again Fred and Waterford Collision & Towing!

Name: v******
Date: 2023-08-29 21:52:43
Rating: 5
Comment: We took our son’s 2013 Honda Crosstour here after it was backed into by someone pulling out of their driveway. The timing was horrible. Our son was flying back from Fort Irwin in California to pick up his car and only had limited time before he had to return to duty. Waterford Collision was very accommodating, transparent and great at communicating with us. I would gladly bring any vehicle I needed to repair here for service. Thanks for the great work.

Name: K*** M*******
Date: 2023-08-24 17:44:01
Rating: 5
Comment: Great work and Tom was easy to work with. It took a few weeks to get it done, but still happy with the work.

Name: D***** S******
Date: 2023-08-23 14:49:50
Rating: 5
Comment: Tom and the young lady at the front desk were phenomenal! Very kind and very helpful. I will recommend my friends and family here for sure! Certainly a job well done! My truck looks brand new like the day I bought it! Thanks again!

Name: r**** k****
Date: 2023-08-22 21:21:52
Rating: 5
Comment: Had a GREAT experience at Waterford Collision. Tom was extremely professional and helped my mother with her situation. He explained the process and kept us informed throughout the entire time. I highly recommend Waterford Collision to anyone in need of auto body repairs. Kimber was also very helpful and friendly.

Name: B*** S******* L*****
Date: 2023-08-21 15:53:32
Rating: 5
Comment: My bumper was demolished. Someone hit me when I was not in the car. I cannot recommend Waterford Collision enough.They were professional, kept me aware of everything that was being done, and got the job done quickly. THEY WERE FANTASTIC. Thank you for making them available to me. 5 stars all the way

Name: A**** R******
Date: 2023-08-16 15:50:19
Rating: 5
Comment: The service I received was exceptional. I worked with Fred. He was transparent about the whole repair and set clear expectations. I knew with great confidence what was going on and I knew my business was important to the team. On top of all that, the team exceeded my expectations on the repair itself. Overall, 10/10.

Name: K** B
Date: 2023-08-15 13:42:30
Rating: 5
Comment: So far so good...I brought my pony in broke n they gave her back to me all fixed!! I have only heard good things about Waterford collision!! That says a lot!!

Name: J***** R*****
Date: 2023-08-14 19:26:38
Rating: 5
Comment: If you need repairs to your vehicle, this establishment is, hands down, among the best in the region. The work is superb. The customer service is informative and constant. I recommend this shop to anyone who is interested in exceptional body repair work!

Name: C******** M*******
Date: 2023-08-12 16:22:58
Rating: 5
Comment: I was very impressed by the speedy service I received at Waterford Collision. Fred was amazing to work with. He was on top of it and very personable. I would definitely recommend Waterford Collision. I plan on using their service in the future. ❤️

Name: R*** R********
Date: 2023-08-08 20:21:07
Rating: 5
Comment: Fred is awesome I love their work always professional, and on time, and always true to their word I highly recommend Waterford Collision 😊❤️

Name: K******* H*************
Date: 2023-08-08 03:49:01
Rating: 5
Comment: My Kia Seltos had a little accident. I took it to Waterford Collision & they returned it to me looking like new.

Name: J*** L******
Date: 2023-07-29 14:05:42
Rating: 5
Comment: Always great to help a family small business. Tom was very truthful and honest. My BUICK ENCLAVE as good as new & received cleaner than before. Great job! Will always recommend!

Name: Z*** W********
Date: 2023-07-28 14:18:01
Rating: 5
Comment: Can’t recommend Waterford collision enough. Staff worked with me on what I wanted to do with my car. Communication was was even though Insurance was a pain but they kept everything going smooth and work was done fast. The work they did came out great. Very happy with the end result.

Name: C******** D****
Date: 2023-07-26 01:15:32
Rating: 5
Comment: I recently took my car to two different places for an estimate to replace my right passenger door. Both places quoted outrageously high prices for the repair. I then took my car to Waterford Collision. Fred checked the damage then made a call to Chris C. at Schram Auto Parts. Chris C. located a replacement door and within a week the job was completed for a FRACTION of the cost quoted by the other places.Waterford Collision is reputable, reliable, and I highly recommend it

Name: R***** S****
Date: 2023-07-25 12:25:59
Rating: 5
Comment: I brought my Volvo XC60 into Waterford Collision to repaint part of the front end. The Volvo dealership in Florida had previously attempted to repair this area but did an unsatisfactory job (A long story) . Fred Turner from Waterford Collision got my car scheduled and repainted in just a few days. The team at Waterford Collision did a great job on my Volvo, I am very happy with the quality of their work. I love this car and they took really good care of it, which I appreciated . They returned the car cleaned inside and out looking like new. My thanks to Fred Turner and Waterford Collision, I am very happy with my experience with them.

Name: S**** H**
Date: 2023-07-20 17:39:33
Rating: 5
Comment: These guys were awesome! Talked with David on the phone and he was so incredibly helpful! Couldnt recommend them more. They were quick to get a truck out to us and kept us informed throughout the entire process. Thank you Waterford Collision!!

Name: E***** M****
Date: 2023-07-17 19:14:45
Rating: 5
Comment: He was very understanding of my situation. Got my car and had it repaired four days ahead of schedule. 10/10 work

Name: p*** b*****
Date: 2023-07-17 14:11:21
Rating: 5
Comment: Had my daughters car there for insurance work. The fit of the parts was top notch and the color match was spot on. Car was returned detailed inside and out. Extremely happy with my choice to service the car.

Name: L***** K*****
Date: 2023-07-15 12:50:10
Rating: 5
Comment: I worked with Tom and he was wonderful. The whole business was amazing from start to finish working with me on getting my vehicle in to getting my vehicle picked up. They were patient with me with the bumps in picking up, patient with the bumps in getting it there, (I cant drive right now so I had to rely on my siblings to get it there and back), and patient while the rest of the insurance money check cleared to finish the payment. And they did an INCREDIBLE job on my vehicle! Thank you so much! If ever I need collision services again *knocks on wood*, I will absolutely use Waterford Collision! I will also be recommending it as its needed as well! 🖤

Name: V******* V******
Date: 2023-07-14 17:28:43
Rating: 5
Comment: Waterford Collision did a fantastic job on my vehicle— setting up an appointment was very easy, repairs were much quicker than I expected and everything looks brand new. Fred was a pleasure to work with and did a great job of keeping me up to date on the progress. The car was also sparkling clean inside and out when I picked it up. Awesome work!

Name: P**** T***
Date: 2023-07-14 13:11:35
Rating: 5
Comment: I had a wonderful experience at Waterford collision. They were very professional. My car was detailed on the inside, which is some thing that they did not have to do. And the bodywork was perfect. Definitely a 5 star business and I would definitely recommend them!

Name: K****** D********
Date: 2023-07-05 15:48:27
Rating: 5
Comment: The work they did on my 2022 MB S Class was great. No problems at all. The car was spotless inside and out when I got it back.

Name: b****** j******
Date: 2023-06-30 16:41:52
Rating: 5
Comment: I’m very happy for the work they done in my car. Looks like great. And it was a very quick fixed. I was very excited when I got the call that my car was ready. Thank you Aaron and Company.👍

Name: B**** P******
Date: 2023-06-30 15:36:09
Rating: 5
Comment: The staff at waterford collisions. They did a awesome job on my 2018 dodge journey crossroad. I would definitely go back there in the future.

Name: H***** H****
Date: 2023-06-28 16:11:00
Rating: 5
Comment: Great service! Was provided status updates regularly. car completed in less time than predicted. Car was completely detailed (inside and out) without requesting. Highly recommend.

Name: d**** g*****
Date: 2023-06-26 13:40:59
Rating: 5
Comment: Our Mercedes looks wonderful. Aaron and Fred kept us informed constantly and we even got the car back earlier then expected. We had a stripe on the side that looks perfect. Thanks guys for an excellent repair job!!

Name: d****** t*******
Date: 2023-06-22 20:38:02
Rating: 5
Comment: Fred was amazing, my car looks perfect and was ready before schedule! I got updated along the way. I couldn’t be happier thanks so much

Name: J** T******
Date: 2023-06-22 14:24:54
Rating: 5
Comment: Repaired my daughters car after it was hit in a parking lot. Did a great job, communicated well and even got it done earlier than originally estimated. Highly recommended. Update 6/22/23...These guys have now done 3 repairs for my family and we continue to be very pleased. I have dealt directly with Aaron, Tom and Daniel. They communicate well, the work is high quality and timely, and they work directly with my insurance company to make the process efficient. They will continue to get our business. Thanks!

Name: M*** E********
Date: 2023-06-21 20:25:46
Rating: 5
Comment: We had a superb experience at Waterford Collision!The service was exceptional! Every detail was taken care of in the best professional way! We highly recommend Waterford Collision.

Name: C***** S******
Date: 2023-06-14 14:34:26
Rating: 5
Comment: I had an excellent experience at Waterford Collision. Tom was my guy he updated me on a weekly basis under promise and over delivered on my service. If you want outstanding service and excellent quality work preformed on your vehicle this is the right place. I will recommend Waterford Collision to anyone that needs body work. As an RVer I will talk this shop up as I travel the country. You won’t be disappointed

Name: K**** R****
Date: 2023-06-12 20:55:46
Rating: 5
Comment: Very happy with my car. Waterford Collision went above and beyond accommodating my car earlier than original plan. And had it finished a week early. WhooHooo! Especially because I was paying for a rental. They also detailed the inside of my car. My car looks brand new again. Thank you.

Name: R***** E***
Date: 2023-06-08 19:37:54
Rating: 5
Comment: Waterford Collision got us in faster than any other facility could, they kept us very updated and even finished the work early. Jeep looks great and we could not be happier with the service!Jeff was great and easy to work with!

Name: E*** G*****
Date: 2023-06-07 21:16:12
Rating: 5
Comment: Got hit in my rear quarter with my 2021 Jeep Grand Cherokee. They did a great job repairing it in a timely manner. Looks like nothing even happened when I got it back. I would definitely recommend their services!

Name: S**** O******
Date: 2023-06-06 14:18:49
Rating: 5
Comment: Vehicle was in an accident. Great communication with Waterford Collision during the repair process. Repairs were completed in a timely manner. When I picked up my vehicle after the repairs were completed it was cleaned inside and out. Nice work!!

Name: D**** W*******
Date: 2023-06-05 16:13:49
Rating: 5
Comment: I had my Jeep Grand Cherokee repaired at Waterford Collision. They are very friendly and professional. My vehicle was returned to me in a timely manner. The work performed was beautiful! The collision repair made on my car made it look new again. I thank them for a job well done!

Name: S****** L****
Date: 2023-05-22 16:29:39
Rating: 5
Comment: My truck had left rear bed damage and bumper damage. I took my truck to Waterford collision for them to fix my truck. My truck looks brand new again. Thanks to them. I even got my truck back one week and a day earlier than originally planned. They did a very awesome great job would recommend them to everyone!! It’s worth the wait if needed! Thanks again Waterford collision !

Name: W**** G*****
Date: 2023-05-18 14:17:10
Rating: 5
Comment: Definitely would use again if needed and highly recommend them. They did an awesome job on repair and finished early by several days, fully detailed inside and out and Fred was top notch in customer service especially on keeping me informed on each step of the process. Can’t say enough good things. Was referred to me and I will definitely refer them to anyone! Thanks to all at Waterford Collision!Wendy George

Name: K**** F******
Date: 2023-05-18 13:45:43
Rating: 5
Comment: They did an amazing job!! Very satisfied!! Fred is always direct and sufficient. He is serious about his work and he does an excellent job!! Thank you Waterford collision.

Name: A** F
Date: 2023-05-07 21:03:58
Rating: 5
Comment: Excellent customer service!! Fred is so professional and great at making the entire process go smoothly. He kept me updated on my vehicles progress every step of the way and made sure my rental process was a breeze. My truck was done rather quickly and they made sure it was detailed before getting it back to me. I am very impressed, and would recommend Waterford Collision to anyone! Thanks again!-Stacie

Name: A***** S******
Date: 2023-05-05 20:49:04
Rating: 5
Comment: I took my car Waterford Collision to have some body work done. I was beyond impressed! Fred was wonderful at explaining in detail what was going on and kept me updated regularly on the status of my car. It was estimated to take around 3 weeks and it was done in a little over a week. My car was thoroughly washed on the outside but was pleasantly surprised that the inside was detailed. (Vacuumed, windows, dash etc.) The young lady at the front desk was great as well. This team of people were amazing! I put off getting my car fixed because just the thought of this process gave me anxiety. I HIGHLY recommend Waterford Collison!!!!!! I will undoubtedly be using them for any future needs that should arise😁😁

Name: K**** T*******
Date: 2023-04-27 08:47:56
Rating: 5
Comment: Fred Is great! Thoroughly explained each step of service. They completed the work before expected which saved on car rental expense. Very professional all around.

Name: D**** L****
Date: 2023-04-21 22:24:23
Rating: 5
Comment: Ive always been told that Waterford collision was a trustworthy and honest car repair company .My vehicle looks better than newFred was very accommodating even made a piece of broken chrome to fit and no charge. Thanks again for a great job

Name: s**** s***
Date: 2023-04-20 18:47:35
Rating: 5
Comment: Waterford Collision was awesome! From start to finish my experience was excellent thanks to Fred and Aaron. My truck looks like new inside and out…so thanks to the people we don’t see in the back working on the cars/trucks as well. I definitely recommend using Waterford Collision for repairs.

Name: c**** i***
Date: 2023-04-19 14:37:36
Rating: 5
Comment: Waterford collision provided excellent service and cleaned inside my car, washed car, vacuumed and my car looks like brand new. I would recommend them 100% . Thank you for such great service.

Name: B** G*****
Date: 2023-04-10 16:58:42
Rating: 5
Comment: They did a great job repairing my car from a deer Collison. They also cleaned my car inside and out. I barely recognized it. I would recommend them and would use them again

Name: D***** B******
Date: 2023-04-04 15:44:17
Rating: 5
Comment: We have used Waterford Collision a couple of times in the past several years to repair collision damage to my son’s truck and then to mine. The body and paint work was excellent and their customer service people kept apprised of the progress almost daily. To top it off, both times the vehicles were returned to us spotless both inside and out.

Name: T**** K*******
Date: 2023-04-02 00:44:29
Rating: 5
Comment: Fantastic job on my Edge! Dropped it off on a friday and they said it would be done the following wednesday. Done right on time and couldn’t be happier with the result at a reasonable price. Highly recommend!

Name: L**** S********
Date: 2023-03-28 16:47:16
Rating: 5
Comment: Everything turned out better than expected. Extremely professional from start to finish, Tom was a pleasure to deal with and they definitely exceeded my expectations!! My Truck was cleaner when I got it back than it was when I dropped it off, the whole truck was detailed inside and out. They will always get my business:)

Name: M****** K*****
Date: 2023-03-22 17:26:59
Rating: 5
Comment: Ive been to my fair share of body shops (unfortunately haha) but Waterford Collision is the place Id go back if need be. Very friendly staff. They do a fantastic job at keeping you up to date with whats going on with your car. When I got the car back, they cleaned it very well. Ive been to places that didnt even seem like they put anything down to protect my car from their work clothes and didnt even try to clean up after themselves and thats definitely not the case here. Dont have rental coverage or enough coverage? They even have free courtesy cars for you to use in the meantime. 10/10 would recommend!

Name: W**** W***
Date: 2023-03-20 13:53:54
Rating: 5
Comment: They were super easy to work with once they got my claim#. Then my vehicle was done before their initial estimated time. AND when I got my vehicle back it was cleaned inside & out and looked brand new again! Thank you so much for an awesome job and experience with getting my vehicle in and out so quickly.

Name: C*** G*******
Date: 2023-03-17 19:24:46
Rating: 5
Comment: Wow I was blown away at the quality of service here. Everything from the first step of helping me understand the process (shoutout to Fred for being extremely helpful), the consistent communication of progress, and to the final delivery of my truck - was pure excellence.I would 100% recommend ANYONE to go here for their auto body needs.

Name: D***** W******
Date: 2023-03-16 23:07:22
Rating: 5
Comment: Rear ended and needed major work. Waterford collision had very good ratings and they lived up to their reputation. Very professional and did superb work! My Audi is back to new!!

Name: G**** H*****
Date: 2023-03-15 18:23:24
Rating: 5
Comment: Awesome! They were only place I called that had less than a 2 week wait to SEE my truck, and then they finished the work almost 2 weeks early! Youd think that was awesome, but Tom was almost apologizing that he couldnt do much with a dent - that was unrelated - but he went ahead and made it MUCH better, just cuz - which was really, really cool.Dont see enough of this today (Im old :-) ) - Ill be taking all my auto body work to Waterford Collision!!

Name: R****** T********
Date: 2023-03-13 20:56:23
Rating: 5
Comment: Waterford Collision fixed my car up just like how it looked before! Fred was very informative and kept me updated! My car looks beautiful, inside and out! Thank you guys for your hardwork! I definitely recommend them!

Name: H**** K*******
Date: 2023-03-10 21:24:59
Rating: 5
Comment: Fred was extremely helpful and courteous. He was able with the assistance of others to get my vehicle to me 1 week before promised.My car was cleaned and repaired and painted. I am a very satisfied customer.

Name: B****** M******
Date: 2023-03-08 07:38:29
Rating: 5
Comment: Best service EVER! Everyone at Waterford Collision provided the best customer service! Prices were excellent, Fred kept me updated every single step of the way while my vehicle was in his possession to be fixed . I also received email updates and he went above and beyond to wash and detail my car after fixing it . I would highly recommend 20/10 ! Thanks Fred and everyone else at Waterford Collision!

Name: J**** V*********
Date: 2023-03-07 21:15:17
Rating: 5
Comment: Fred and the staff were amazing! From the initial call if they could even take my vehicle to when it was finished, I always knew the status of my repair. They even put new windshield wipers I bought on the vehicle before returning. A+ experience all around. Will definitely recommend to friends and family who are looking to work with an honest, professional, and trustworthy local business.

Name: R******* D* F****
Date: 2023-03-03 16:41:49
Rating: 5
Comment: Waterford collision provided quick and good quality work. My Subaru looks beautiful again. I was kept thoroughly informed throughout the whole process.

Name: M***** R****
Date: 2023-02-18 03:24:39
Rating: 5
Comment: Tom was excellent to work with! He was there throughout the whole process from filing our insurance claim, getting the estimate, and keeping us updated throughout the repair process. He handled everything with the insurance company, so that was awesome! The work was done in a timely manner and was excellent! Will definitely return in the future if needed.

Name: M****** W******
Date: 2023-01-31 15:40:33
Rating: 5
Comment: Hands down the best auto body repair experience I have had. Estimate was quick and easy. They were very flexible with drop off. I received regular updates on progress and the car was completed earlier than anticipated. I would definitely recommend.

Name: J*** J**
Date: 2023-01-28 02:40:29
Rating: 5
Comment: Excellent service! I had to drop my car off for repairs after my front grill was damaged. Fred made the entire process very easy and convenient. He also offered a loaner car for the days my car would be in the shop. Finished job looked great too.

Name: P**** B******
Date: 2023-01-23 23:41:07
Rating: 5
Comment: Excellent service! They are very professional and did a fantastic job on the front end of my trailblazer! I would definitely recommend Waterford Collision to anyone looking for a body shop!

Name: D**** M***
Date: 2023-01-16 18:48:25
Rating: 5
Comment: Waterford Collision was outstanding. Aaron and Fred took care of every aspect of my vehicle repair. The entire process was smooth, hassle -free, and done 5 days early. The work Quality was excellent and the customer service was the best I have ever experienced with any of my vehicle needs over the last 35 years.

Name: G*** V********
Date: 2022-12-22 00:30:22
Rating: 5
Comment: Once again a great experience at Waterford Collision. The job was on the exact timeline as promised, and Aaron provided updates throughout the process. The car looks great, excellent quality.

Name: A***** K*****
Date: 2022-12-19 20:24:54
Rating: 5
Comment: Fred and the team were fantastic! Communicated with me during the entire process of fixing my truck. It looked brand new when they were done! They even cleaned out the inside of the truck for me which was not a part of the work order! So kind!!

Name: H***** D****
Date: 2022-11-25 15:42:23
Rating: 5
Comment: The shop did an outstanding job on a challenging repair. Quality of work was exceptional, no signs of the previous damage, the car came out looking brand new. The shop even cleaned the interior. Fred, Tom, and the rest of the team are extremely professional. There is no better place to take your carfor repair. Great job Waterford Collision!

Name: K***** G***
Date: 2022-11-21 14:52:34
Rating: 5
Comment: When I called Waterford Collision after being rear ended, the first thing Fred asked was if I was okay. Fred was friendly, informative and called me personally every step of the way in addition to their emailed update service. My vans repair was done a week earlier than estimated and it was returned with all the cosmetic repairs done, and also all the gadgets reattached and functioning. Paint matched perfectly. To top it all of, not only was the exterior where the repair was completed clean and shined, but they detailed the inside. Had I known theyd go to this extreme, I would have cleaned up after my 3 very messy kids better before dropping it off. Whoever had that job did a great job and deserves a raise. Would highly recommend!

Name: H***** H*******
Date: 2022-11-18 21:37:22
Rating: 5
Comment: It was great working with Aaron and the crew right from beginning to end. He kept me informed every step of the way and even made some suggestions on how I could save some money. I would recommend them to my best friend.

Name: M**** B*******
Date: 2022-10-28 12:31:14
Rating: 5
Comment: This place was spectacular! They finished the job super quickly and were extremely cognizant of my time without my car. I was delighted when I saw how clean my vehicle was, too! They even took the time to clean sap spots on my windshield that had not come off after multiple runs through the car wash. Tom was great, and he called my insurance to help me get the repairs fully covered! I will definitely use them again in the future!

Name: E****** F******
Date: 2022-10-21 16:24:04
Rating: 5
Comment: I was looking for a shop to fix damage to my 2021 Explorer caused by a fallen basketball hoop. Tried the Ford dealer 1st no one answered my calls or emails. Insurance company suggested Waterford Collision and I am so happy they did. Fred looked at my car and set up a repair date right away. It took 3 weeks to get her in but it was well worth the wait. Since the day I dropped her off I recieved daily updates thru email and phone calls. Today I picked her up and she looks brand new again. Everything about my experience gets a A+. We will definitely be using Waterford Collision again when we need a body shop.

Name: B***** J****
Date: 2022-10-10 20:45:24
Rating: 5
Comment: I have used waterford collision twice now and both times they have done incredible work. Both times I have communicated with Tom. He seems to be very knowledgeable and knows his job well. I would highly recommend them if you want it done right the first time and done well.

Name: A***** M********
Date: 2022-10-03 12:48:19
Rating: 5
Comment: I used Waterford Collision & Towing Inc to transport two classic cars and an engine to a storage unit. Daniel and his team went above and beyond my expectations. Not only did they transport the cars safely, but also helped me push the cars and engine into the unit!Daniel was also a very professional person to work with, confirming time, showing up on time, etc.Overall, my experience exceeded my expectations, and I will definitely use Waterford Collision & Towing again.

Name: R*** R******
Date: 2022-09-25 23:03:51
Rating: 5
Comment: I had my car repaired at waterford collision.The job was completed in a timely manor.Fred did a great job keeping us informed and in touch with what was going on throghout the process of the repair.The job came out very nice.We could not be more pleased.I would highly recommend waterford collision to anyone for a great repair.Very professional and kind service.

Name: A***** J*****
Date: 2022-09-20 13:02:10
Rating: 5
Comment: Got into a minor front end collision with my vehicle and went through my insurance and had Waterford Collision do the repairs. As a female getting my car fixed it always feels like they’re trying to take advantage of me but definitely not this place!!! They were so accommodating with my work schedule and they even provided me a loaner vehicle, not to mention they had the repairs done almost a week ahead of schedule! I recommend them for all your repairs!!

Name: J**** F*****
Date: 2022-08-26 17:22:26
Rating: 5
Comment: Waterford Collision did a great job repairing damage from a rear end collision. Everyone in their office was helpful and good to work with. My primary contact was Thomas, but when he wasn’t available everyone else helped out. They handled all of the interaction with my insurance company. When the car was finished it looked great and it was fully cleaned. It was like picking up a new car.

Name: N***** E*****
Date: 2022-07-28 12:22:45
Rating: 5
Comment: My SUV was hit. Fred was professional from the start and explained the process. He went out of town and left Aaron in charge. Aaron called to keep me updated on the repairs and how long it would take. My truck was finished ahead of schedule. This place is awesome!

Name: F****
Date: 2022-07-27 13:24:55
Rating: 5
Comment: Very thorough. Made repairs on my car in a timely manner. Went out of their way to return the car to me in like new condition. You would never know it was in an accident. Great job.

Name: M******* W
Date: 2022-07-20 16:58:35
Rating: 5
Comment: The whole team was efficient and friendly which is a tough combo to find these days!! Replacing front fender/paint job and the car is as good as new. Tom was amazing from first contract to last making sure I was informed of what was needed, the progress and making sure I was happy with the work before I left. Even detailed the inside which was a fabulous surprise!! I will never take my car anywhere else!

Name: B***** S*******
Date: 2022-07-05 16:53:01
Rating: 5
Comment: Can not say enough GREAT things about Tom and Waterford Collision. When dropping my car off I had already rented a rental car out of pocket when finding out how behind all collision shops are due to supply chain issues. Originally my car wouldve taken WEEKS to get parts and repairs done but Tom did everything he could to limit the time my car was out of commission. I was kept well informed about the process and received updates regularly. The process was seamless and the quality of the repair is GREAT. They even cleaned up the inside of the vehicle returning it in BETTER condition than I left it. I will now recommend Waterford Collision to all my friends and family! Thank you Waterford Collision!

Name: K**** M******
Date: 2022-07-01 23:17:52
Rating: 5
Comment: Waterford Collision did a great job on my wifes car. The whole car was nice and clean, inside and out when we picked it up! A pleasant surprise! Shout out to Tom for the great service! Thank you! We will be using them again for any body work!

Name: S***** G*****
Date: 2022-06-27 19:43:59
Rating: 5
Comment: We took our minivan here after a driveway accident and the service was nothing short of perfect. Fred managed our case, gave us a very reasonable estimate for time to repair the damage, kept us up to date on the progress and then the shop went above and beyond to make our car look better than before the accident. We could not be happier with the whole process!

Name: L*** G*****
Date: 2022-06-23 17:01:19
Rating: 5
Comment: Waterford Collision did a great job on my car. They were so nice, communication is excellent. My car looks great, and they cleaned it inside and out for me. I highly recommend Fred and his team.

Name: A** W******
Date: 2022-06-22 23:31:41
Rating: 5
Comment: I have used Waterford Collision 2 times now. Each time they were prompt and genuinely kind, nice people. They did excellent work on my vehicle and I will always use and recommend them if and when needed. Thanks for the awesome job🙂. Ann

Name: R***** B*****
Date: 2022-06-22 22:13:21
Rating: 5
Comment: I was hit by a deer on my driver side. There was extensive damage as a result. I drive a 2020 Nissan Rogue SV. I called numerous Nissan dealers and collision companies, only to hear from each one that the repair could take months due to supply and demand issues, as well as the fact my vehicle is an import. I ended finding Waterford Collision and spoke to Fred. He was phenomenal. I took my vehicle there for the estimate and he was very quick to get all the necessary information over to my insurance company. After the approval, they got to work quickly getting all the necessary parts. Waterford Collision had my vehicle for 2 weeks. During that time, I received regular updates via email and phone calls. They not only made the process less stressful, they were able to get all the work completed ahead of schedule!!I am so thankful I went there. Fred and everyone at Waterford Collision was absolutely amazing!I HIGHLY recommend going here!!

Name: R L*
Date: 2022-06-15 19:04:55
Rating: 5
Comment: This was my first visit to Waterford Collision and all I can say is that they did an AMAZING job on my car. Fred took care of me from the beginning and was always communicating with me on the status of the car. They went above and beyond what I expected. I highly recommend them to anyone looking to repair their vehicles. THANK YOU SO MUCH!!! Beastie looks PHENOMENAL!

Name: K**** R****
Date: 2022-05-26 23:40:05
Rating: 5
Comment: Very professional. Got me right in. Kept me up-to-date every step along the way. Fred in the office is outstanding. Would recommend this collision shop to anybody for anything! Did a beautiful paint job on my jeep!

Name: K** B****** (******************
Date: 2022-05-24 17:23:18
Rating: 5
Comment: Excellent service here! This was the third vehicle we have had repaired here after an accident. Their work is excellent. Looks like brand new after repairs. I highly recommend Waterford Collision for any body work or repairs.

Name: N**** 7*
Date: 2022-05-19 00:41:35
Rating: 5
Comment: Wife got side swiped and we choose to take it to Waterford collision to be repaired since we heard from a few people that they did good work. They were very professional and try to make sure they communicate with you throughout the repairs being made. Were very happy with our experience with Fred and the crew here. They did an excellent job on our van and definitely recommend them. Thank you Waterford Collision for a pleasant experience getting our van repaired.

Name: S******** B****
Date: 2022-05-14 00:36:40
Rating: 5
Comment: Hands down best shop in town. Needed some body work done and they took care of me. The car looks like it just rolled off the assembly line.Ask for TomSpeedy turnaround (1.5 weeks)See before and after

Name: a*** t*****
Date: 2022-05-12 18:22:40
Rating: 5
Comment: I couldn’t have been more pleased with the service of the repair center and the staff! Everyone was extremely friendly and especially one associate, specifically Fred. He helped me through the whole process and gave me multiple updates a week which was very helpful and appreciated. My truck was fixed before the estimated time of completion, even with the supply chain issues currently happening. I would absolutely recommend Don, Daniel and the entire staff at Waterford Collision to anyone looking for too notch work and honest employees.

Name: B*****
Date: 2022-05-06 01:07:20
Rating: 5
Comment: Waterford collision did an amazing job on my Jeep. They were fast and professional. Fred took the time to call and update me through the whole process. He even gave me options to be able to fix previous damage while they had the bumper off . Not a lot of places would take the time or even care to ask the customer about this. Hopefully I wont have any more damage on my Wrangler but if I do, this will definitely be the place it will go. Your team is amazing and I appreciate you guys.

Name: K** S****
Date: 2022-04-29 21:37:08
Rating: 5
Comment: After my jeep was hit in the parking lot at work, my insurance company recommended Waterford Collision. I am so glad they did. My contact person was Fred and he had the jeep ready for pick-up when he said it would be ready, even after a slight delay getting parts. They even detailed the jeep on the inside, not just the outside where the damage was. Waterford Collision actually deserves 10 stars!!!

Name: T** K********
Date: 2022-04-29 00:00:56
Rating: 5
Comment: We came out to our truck and found a broken mirror at our local grocery store on my Ford F-150. Insurance company recommended Waterford collision. Fred assessed the broken mirror, found the right one, and ordered it immediately and had the appt to get it fixed within a day. They fixed it within a half hour and I was on my way! Fantastic service, very friendly! And, I can now see out of my side mirror without it flipping in the wind! Highly recommend! Impressed!

Name: D******* B****
Date: 2022-04-01 16:27:17
Rating: 5
Comment: I had 3 vehicles in the shop at the same time. One with you guys, one at carstar, and one at the Land Rover dealership. Your company is the ONLY company that took the time to call and update us and you guys understood our situation and got us a loaner car. The jeep was the last vehicle to go in for repairs and it had the MOST damage. We have the jeep back and the other 2 cars are STILL out of commission. One has been in the shop for 6 months! Ridiculous. I will recommend your company to everyone I know. I operate businesses for a living and I know the value of great customer service and your team knows too. Great job you guys! And thank you so much for treating our family with amazing integrity

Name: M******
Date: 2022-03-29 21:40:43
Rating: 5
Comment: Very professional and well run business. Never got the fake, sleezebag/salesmen-y vibes you get from most other shops Ive been to. These guys were upfront and honest about what needs to be done and the maybes of the process (like what they cant see that might need to be fixed without taking the car apart during the estimate). My car came back in great condition and it was done for a reasonable price!

Name: C****** W*
Date: 2022-03-17 17:40:24
Rating: 5
Comment: I absolutely love the work WC has done after being hit on the driver side rear. I think the truck looks better than when I brought it.Great communication, awesome customer service and outstanding work. Waterford Collision definitely knows quality. Stunning job guys, thanks Fred.

Name: B***** B******
Date: 2022-02-11 17:29:54
Rating: 5
Comment: Fred at Waterford collision was impressive. He took what should have been a 3-4 day job and got it done in a day and a half and provided great communication every step of the way. Best collision shop I’ve ever dealt with. Highly recommend!

Name: J*** K*****
Date: 2022-01-22 05:21:32
Rating: 5
Comment: Waterford Collision did a amazing job on fixing my car. They had awesome customer service and kept me updated with everything going on the whole time. Fred was great informing about everything. I will definitely return and recommend.

Name: B****** H********
Date: 2022-01-17 22:17:32
Rating: 5
Comment: I was rear ended and this shop was the only one that was both certified by Chrysler and my insurance in Waterford. They helped with the insurance by informing them the care and work I put into the car so it wouldnt be totaled out. They also called me weekly to inform me of updates and the end repair was perfect. I was in the shop for three months due to part shortages issues and a last minute delay because of an employee have to self isolate (covid). Neither are in their control.The only down sides were I had to realign the rear deck carpet (they missed a metal clip that rattled with the radio.) which took me maybe 30 minutes to fix and I am sure they would of done it themselves if I took it back. and the courtesy vehicle might be the most hated car I ever drove. Its a chevy spark and is very small, slow, and doesnt do snow well.With that said, I can tell they take pride in the work they do.

Name: T***** R*******
Date: 2022-01-05 21:10:36
Rating: 5
Comment: I was unlucky two weeks after getting my new car and got into an accident and my family has been taking all our vehicles to Waterford Collision for years. So my dad told me to drop it off here to Tom to get it done.Tom called me the next morning and said theyd take care of it and no worries which I appreciated.I can happily say they did a phenomenal job on my vehicle, and it looks good as new. They did an awesome job matching the paint and you wouldnt know anything happened. I posted before and after photos so you can see.Tom and Aaron did a great job and I was so happy to get my car back and see how well of a job they did. My family and myself will definitely keep recommending Waterford Collision as theyve always done a great job on every vehicle weve brought to them.Thank you so much guys, Im glad to have her back!

Name: C***** J*******
Date: 2021-11-24 21:40:51
Rating: 5
Comment: My whole front end of my car was ruined. Fred and all the wonderful staff at Waterford Collision were GREAT! He always called me everyday just to let me know what was going on with my car and what needed to be fixed. Great place to go and good with insurance:) Also got pictures of everything they were fixing and a car wash 😁Before and after pics!

Name: D P*****
Date: 2021-11-11 08:54:53
Rating: 5
Comment: Fred was the Best.... My first and hopefully only time I had to file an insurance claim & he so easy to work with & he kept in touch with me every step of the way..... I had to use their Loaner car till mine was finished and he. even called to.make sure I was doing fine with it and if I had any Questions or Concerns......I VERY HIGHLY recommend this place for any service to be done....Hopefully I will never again. But I will Defiantly go back there again. Thank You to the Staff & Thank You Fred

Name: L*** D*****
Date: 2021-09-20 23:46:46
Rating: 5
Comment: Tom was kind and professional throughout the time he had my car. I was kept informed through the repair. He called if things were not as expected and tried to keep cost reasonable since this was a no insurance repair. I highly recommended their workmanship and professional demeanor with clients.

Name: M****** H*******
Date: 2021-09-14 00:22:21
Rating: 5
Comment: Tom was very helpful guiding me through the details of repairs for my truck. The work was completed in a timely fashion. The repairs and paint were quality of the highest caliber.Tom’s help was invaluable and exceeded my expectations. I am very happy with the restoration of my truck and will highly recommend Waterford Collision to all.

Name: J*** N****
Date: 2021-09-12 03:53:36
Rating: 5
Comment: After three months with parts unavailable Tom Pilecki made sure all the work was completed to my satisfaction, Thank you!

Name: M*** P*****
Date: 2021-09-01 18:47:00
Rating: 5
Comment: My 2020 dodge ram was involved in a hit and run.i was referred to Waterford collision. I talked with Fred who put a plan together for me. Fred was more than professional and kind from the start and all the way through until work was complete. Fred kept me updated daily through the entire process with email,texts,and phone calls. I couldnt be happier with how great of a job Waterford collision did on my truck. Inside and outside looks like it did the day I bought it. Hopefully Ill never need another collision shop, but if I do I wouldnt think twice about using Waterford collision. They even had my truck ready 2 days earlier than promised. Thank you so much Fred for everything you did. Waterford collision went above and beyond excellent service.

Name: R*** M********
Date: 2021-08-10 21:18:21
Rating: 5
Comment: I hope that I wont ever have to use them again, however, if I ever do have another auto accident, theres only ONE PLACE I would even consider. And thats Waterford Collision. These guys (ALL OF THEM) are beyond professional. I had the pleasure of dealing with Fred. What can I say?I received a daily text to update me on the status. The promised date was only 1 day off but it was a 3 week job. They provided me a free loaner. And when I went to pick up my car, I thought it wasnt my car. It looked as good as the day I bought it 10 years ago. Not only the repair ($4000) from the accident but also a couple of little detail items that werent part of the accident that they fixed, just because it made their work look even better. Then theres the interior. When I dropped it off, it was loaded with dog hair, nicotine stained windows and simply put, FILTHY. When Fred gave me my keys back, the interior was immaculately spotless. Again, this had nothing to do with the accident, just that little extra that they do to prove that they are a FIRST CLASS operation.Again, I hope that I never have to use them again but if I am in need of collision work, I WONT need to shop around or get estimates. Only one place I would even consider and thats Waterford Collision !!!Thank you so much guys for the outstanding job !!! 🙌

Name: J******* S*****
Date: 2021-04-14 14:36:32
Rating: 5
Comment: Fred at Waterford collision was awesome. He was professional and communicative Throughout the entire process. They did a beautiful job fixing my Jeep and detailed my car before returning it to me. I am beyond happy with the service and recommend them if youre in the market for collision repair or bodywork.

Name: D*** B***
Date: 2021-04-07 13:37:31
Rating: 5
Comment: I have had two different cars repaired at Waterford Collision, the first was almost 7 yrs ago. When I brought my car to them this time I was happy to see the same people working there. Fred was amazing to work with, I was kept up to date with the repairs, the car was completed when promised and the repairs were outstanding. I have worked in persoanl lines insurance for 30 years and I have dealt with many collision shops, I will continue to use Waterford Collision for my personal vehicles and speak highly of them to my clients. A huge thank you to everyone involved in fixing my car!!!

Name: P**
Date: 2021-03-25 13:21:23
Rating: 5
Comment: Ive used Waterford Collision several times over several years. They were always prompt, courteous, and explained everything clearly. They handled all the communication with my insurance company, leaving my experience hassle-free. Their work was meticulous, my car wasnt returned until Tom was satisfied that everything was in order. I highly recommend this business!

Name: K**** A*****
Date: 2021-02-03 20:22:35
Rating: 5
Comment: In a matter of 8 days Waterford Collision were as professional as professional comes with the front end repair of our Explorer. From daily updates, to going out of their way to order the black grill we wanted.We greatly appreciate the timely and professional service we were provided with.

Name: S***** M*******
Date: 2021-01-22 02:31:31
Rating: 5
Comment: It is not a happy thing to have to use collision shop services. But Waterford Collision makes it as stress-free as possible. Fred is superlative at customer service, keeping you informed of status and fully explaining - and providing documentation - of repairs needed. Aaron wanted to ensure I was 100% satisfied before taking my car.This is the second time I have taken a vehicle there and have been equally pleased with the excellent level of service and expertise repairing my cars. Every person I dealt with was courteous and personable. Each time I was given a clean and reliable loaner. This is a fantastic shop and I highly recommend taking your auto there should you need to.

Name: M****** S****
Date: 2020-12-22 18:53:40
Rating: 5
Comment: I went to Waterford Collision for the first time a few weeks ago to get a large dent and scrape on my rear fender fixed. I was so impressed with not just the quality of the repair but how easy their team made the process for me. Their team dealt with my insurance directly and kept me informed every step of the way. I really appreciated that they explained how they were going to fix my car as well as calling me with updates of what stage they were at and when I could plan to have my car back. Such an awesome team!

Name: K**** A*****
Date: 2020-08-11 18:03:56
Rating: 5
Comment: Took my truck in for some body work and paint after getting rear ended. It was a very pleasant and smooth process thanks to their man, Fred. He was courteous, professional, and kept in contact with me. I will certainly use them again if I need any body work, paint, etc. I highly recommend this place.

Name: L*** M*******
Date: 2019-11-21 11:55:41
Rating: 5
Comment: The service was excellent! There is a State Farm Vehicle Inspection Site on the premises. I had an appointment with Andrew from State Farm on Saturday morning. I was greeted at my car by Aaron, manager of Waterford Collision, and he told me exactly where to go and that Andrew would meet me inside in a few minutes. While they pulled my car into a heated bay which seems to have one purpose: inspect vehicles, I waited in the immaculate waiting room. Check their website for pictures.Andrew from State Farm was amazing and quick. I liked my initial experience with Waterford Collision staff that I decided to have them complete the repair work.Monday, they ordered the bumper, Tuesday I called to check the status, Wednesday the bumper arrived, Thursday Waterford Collision painted it, I dropped my car off Thursday night and picked it up on Friday by 5:00 pm.Fred was in charge of my repair and when I called him Tuesday which was our first contact, he knew my name, year, make and model of me car immediately after I said I was calling to see if my bumper had been ordered. What! I didnt say anything else as way of introduction.When I picked up my car, it was beautiful and clean, and waiting at the entrance (front of the car facing out, too!).If you read this far and dont decide to take your car to Waterford Collision, then I will be shocked!

Name: R******
Date: 2019-02-19 15:13:00
Rating: 5
Comment: Took my car in for extensive body work after a recent collision. Fred was phenomenal (as always), very professional and courteous with great communication and regular updates. Car was ready a week before promised and looked fabulous. The shop is always clean and has a wonderful retro waiting lounge. Highly recommend Waterford Collision. Ask for Fred, he’s amazing when it comes to working with insurance companies and dealing with claims. A++