Tuffy Troy Auto Repair

category: Auto repair shop, Brake shop, Car repair and maintenance service, Engine rebuilding service
address: 530 E Maple Rd, Troy, MI 48083, United States
Phone: +1 248-585-2770
Monday7 AM–6 PM
Tuesday7 AM–6 PM
Wednesday7 AM–6 PM
Thursday7 AM–6 PM
Friday7 AM–6 PM
Saturday7 AM–4 PM

site: https://www.tuffytroy.com/
rayting: 4.3
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,

Name: E**** J
Date: 2024-02-17 15:02:11
Rating: 5
Comment: Good service. Good prices. Good staff. Go see Steve!

Name: J*** Y*********
Date: 2024-02-16 19:12:40
Rating: 5
Comment: Recommended from guys at Belle Tire on Maple Rd. Great service never felt pressured or like I was being taken advantage of.I will be back for regular service.

Name: A****** D********
Date: 2024-02-14 15:12:04
Rating: 5
Comment: Tuffy always does good, efficient work. Always professional, friendly and accommodating.
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Name: K**** S****
Date: 2024-02-10 15:09:13
Rating: 5
Comment: I’ve been taking my cars to John and company for over 10 years and will continue. They know their cars, are polite, timely and won’t price gouge you. Very honest and professional.

Name: j**
Date: 2024-02-08 15:04:38
Rating: 5
Comment: Steve was a true Professional and his team took care of the issue in a timely fashion. Will definitely use Tuffy in Troy for any future service.Thanks…..

Name: J*** J*****
Date: 2024-01-27 15:12:14
Rating: 5
Comment: From the moment I phoned to inquire about getting my vehicle fixed to dropping it off the following morning to picking it up in the afternoon, my experience was first class. I appreciated the professionalism and kindness. The price was reasonable.I recommend this Tuffy to anyone who appreciates being treated fairly and respectfully. 🙏

Name: S**** R***
Date: 2024-01-24 15:15:08
Rating: 5
Comment: Thorough service. Staff gives time to go over work done.

Name: T** R***
Date: 2024-01-19 15:48:10
Rating: 5
Comment: The guys there are always friendly and know there stuff… I don’t take my vehicles anywhere else

Name: F***** s****
Date: 2024-01-19 15:12:47
Rating: 5
Comment: Affordable, reliable, and professional auto repair services in the area.I have always had good experience with them and Thank them for their services.

Name: P*** C********
Date: 2024-01-18 20:36:19
Rating: 5
Comment: Knowledgeable, friendly, great communicators , great location. Reasonable pricing. Work performed on time exactly as promised.

Name: J*** S*****
Date: 2024-01-16 15:13:05
Rating: 5
Comment: The guys at Tuffy are always reliable, fair and give great advice. I appreciate knowing my car is in good hands with them.

Name: T***** W****
Date: 2024-01-06 20:27:28
Rating: 5
Comment: Satisfied 100% with the oil change and inspection that I received for my 2014 Audi at Tuffy Auto Repair. Great value also. I will be going back for service of 3 vehicles.

Name: C***** A
Date: 2024-01-01 14:36:33
Rating: 5
Comment: I’ve been coming here for over 7 years. John is the best. It is a family owned business and they take such good care of me and my vehicle. They have coloring booking and crayons for kids, as well as a multitude of snacks. They get you in and out and their service is unbeatable. If you need a ride, they will provide you one and get you where you need to go, while your vehicle is being serviced. Very reliable and affordable. A+ customer service.

Name: C**** V** H*****
Date: 2023-11-11 14:46:30
Rating: 5
Comment: Great service. This place sets a really high benchmark on how service should be done. The guys were very nice, friendly and extremely helpful . Oil change went really well.I highly recommend this shop.

Name: 2*** S****** C****** R*****
Date: 2023-11-10 21:53:29
Rating: 5
Comment: Got my car done in GREAT timing!

Name: H*** P******
Date: 2023-10-31 20:15:21
Rating: 5
Comment: Excellent service. They will tell you what needs to be done and what can wait.

Name: J*** S
Date: 2023-10-10 00:03:59
Rating: 5
Comment: We have taken our vehicles to John at Tuffy for over 20 years. They always provide great service at a fair price.

Name: L****** H*****
Date: 2023-09-07 17:25:44
Rating: 5
Comment: Came here for a oil change and a diagnosis because my engine light was on and my jeep would jerk when parked. Great staff and professional. Great prices

Name: M*** Z******
Date: 2023-08-27 18:42:25
Rating: 5
Comment: John was extremely helpful and knowledgeable with my car issues. The reports are detailed and I appreciate the picture of issues. The rest of the team was very helpful and polite to work with.

Name: C******** K****
Date: 2023-07-06 22:44:27
Rating: 5
Comment: This place was efficient and friendly. They offer a great warranty and seem fair with pricing.

Name: T* C*****
Date: 2023-06-30 14:12:22
Rating: 5
Comment: John and his crew are honest and produce high quality work.

Name: T*** K******
Date: 2023-06-10 23:56:57
Rating: 5
Comment: John and Mike are true professionals. They expertly diagnose the car problems and give you an affordable quote. They truly care about their customers. They carry my highest recommendation

Name: k***** k****
Date: 2023-06-08 23:40:16
Rating: 5
Comment: The team was excellent! Took great care of me and my vehicle, fast and efficient. Knowledgeable service team and technician especially Bill! Have to mention very fair price, especially compared to dealership!Will be back!!

Name: c****** g******
Date: 2023-05-12 04:04:12
Rating: 5
Comment: Seemed honest got me in pretty quick even though they seemed very busy.

Name: H*** A******
Date: 2023-05-11 13:22:59
Rating: 5
Comment: Great shop

Name: J*** B*****
Date: 2023-05-10 15:20:20
Rating: 5
Comment: Best mechanics around.

Name: M*** L*****
Date: 2023-04-17 23:34:16
Rating: 5
Comment: They are very busy, so set an appointment up.Great work, nice staff!

Name: H****** J**
Date: 2022-11-13 03:03:44
Rating: 5
Comment: I have been here a few times to get my car fixed. Everytime the work is done as expected, and the charges are reasonable. I would give a 5/5 for their service.

Name: A**** M*****
Date: 2022-10-21 23:24:21
Rating: 5
Comment: They did a great job fixing my exhaust. The guys were super nice to me and my toddler while we waited for the repairs to be made. Thank you

Name: V******* A*******
Date: 2022-10-12 18:44:04
Rating: 5
Comment: Good and honest place. Im always hesitant to go to new shops being a woman but they have done me right on both my vehicles that they have been working on. And they are super nice and dont push service on you. Definitely my go to for vehicle problems from now on.

Name: D*** K****
Date: 2022-10-09 13:38:04
Rating: 5
Comment: Great staff. Very helpful. Always fair and accommodating.

Name: B*** W******
Date: 2022-09-24 16:02:31
Rating: 5
Comment: Ive been using John at Tuffy for 25 years. I will keep going back. They do great work and back it up!

Name: K****** K***
Date: 2022-08-31 00:55:47
Rating: 5
Comment: I had a wheel alignment done on my car. Staff were friendly and the work was done pretty quick. Appointment recommended.

Name: L****** B****
Date: 2022-08-28 01:22:11
Rating: 5
Comment: I Love 💘the food.

Name: C M******
Date: 2022-07-25 01:31:47
Rating: 5
Comment: Quick service, very reasonable prices and a clean, quiet waiting area made an oil change a pleasant experience. Ill be a repeat customer.

Name: E**** G*****
Date: 2022-06-15 11:16:33
Rating: 5
Comment: Literally some of the kindest people work here! I needed to rent a car while mine was in the shop and the staff went above and beyond to get me the rental and a ride to and from enterprise! Super understanding and affordable! 10/10 would recommend!

Name: J*** M****
Date: 2022-05-26 14:15:07
Rating: 5
Comment: This place is a classic example of a very good business. Customer oriented, helpful to the greatest extent, respectful, polite, and the job done was great, the price was even better. A am very pleased to have used their help and definitely recommend them to anyone.

Name: A*** L*****
Date: 2022-04-07 22:35:27
Rating: 5
Comment: Great place to go for your auto maintenance and repair needs. They completed an oil change, general vehicle inspection, and tire rotation within an hour and I booked the appointment one day prior. John and his staff are friendly and ready to help. Highly recommend.

Name: H****** P*** C****** ,***
Date: 2022-02-17 15:22:01
Rating: 5
Comment: Jake in Sprinter fleet/sprinter service is quick, efficient and wonderful to work with. Thank you for all the help!

Name: R***** H***
Date: 2022-02-08 13:12:56
Rating: 5
Comment: Had them do a used car inspection.Their inspection found $1,300 in repairs needed; the dealership didnt want to make the repairs so we walked away without purchasing the vehicle. The dealership reduced the price of the vehicle and put it back on the lot.

Name: D C
Date: 2022-01-24 15:37:59
Rating: 5
Comment: This is now my go to spot, very trustworthy

Name: S***** M*****
Date: 2022-01-17 20:52:57
Rating: 5
Comment: Get my vehicles done at this Auto Repair shop often. Integrity driven leadership and crew.

Name: D**** F********
Date: 2022-01-06 15:39:28
Rating: 5
Comment: Fast, and friendly service. Thought I was having problems with my starter just ended up being my battery. Was never upsold on something I didnt need and retrieved my car the next morning ready to go 👍

Name: C**** D******
Date: 2021-11-19 15:10:43
Rating: 5
Comment: I’ve been going to John’s Tuffy’s shop for well over a decade. They are always professional, take care of me as quickly as possible and go the extra mile. Thanks John and crew!

Name: J** S********
Date: 2021-11-18 15:19:59
Rating: 5
Comment: Ive been a customer for over 15 years. John and his technicians are always knowledgeable, courteous and customer centered. They dont try to sell you on items you dont need, because they know if they do a good job, youre likely to come back. Great place for any auto repair.

Name: J**** W***
Date: 2021-11-18 11:49:44
Rating: 5
Comment: Dear John, Mike & Matt:Thank you for going beyond the call of duty! On 11/16/21, I had a defective tire that was losing air. So I returned to the point of purchase (a Major Tire Company) and was informed that I would not be serviced until December 7, 2021; Yes three (3) weeks!! The bottom line is your repair shop sets the standard for integrity, and service to the customer. Our 2002 Toyota Camry with 419, 841 miles on it thanks to your fine mechanics starts every morning. I especially the kindness and understanding of your crew during this tiring time in our history. Please see my 5 star review on Carfax. Have a Happy Thanksgiving.

Name: M*** F*****
Date: 2021-10-02 18:07:51
Rating: 5
Comment: I have been going to Tuffy in Troy for several years now. Always up front, never pushy or trying to sell you something you don’t need. I had a noise in my front end, to it to the dealer and several others and was told they couldn’t find anything. Had my oil changed yesterday and asked if they could check it out. At first they didn’t find anything but when pulling it out of the garage they heard the noise, so they put it back up on the hoist and found the problem! I love it when a business goes the extra mile for the customer. I recommend these guys to anyone. Strait up and efficient.

Name: M****** D*****
Date: 2021-07-15 17:10:38
Rating: 5
Comment: I do not understand the good reviews this place has gotten. Our experience was a nightmare! Took our sprinter in to have a couple of injectors replaced. I came back from a vacation a day early, because that is when they said that they could work on it. Was told two or three days. Ended up being five (plus) weeks. The worst part of it was the dishonesty. They kept saying things like by the end of the week and 95% chance done by Monday and it was still over 10 days past Monday. Almost no communication on their part. Nope, we had to call them to get lied to. Working with them was the worst experience that I have ever had. Husband had to rent a car to make it back to Alabama to be in time for the kids and grandkids to celebrate Fathers Day (and then drive all of the way back to get our vehicle back.) I understand that things can happen, but the way that they handled this was horrendous. The stars that I gave them was from when we first took the van in, they were very nice at that point. I can not seem to change it. They dont deserve any stars for the work that they did for us.

Name: E*** L
Date: 2021-07-10 20:26:08
Rating: 5
Comment: VERY helpful with an immediate issue my Prius was having even though they were quite busy.Three thumbs-up!!!

Name: B******* T******
Date: 2021-07-04 14:06:57
Rating: 5
Comment: Been going to Tuffy of Troy for about 10 years. John is an excellent communicator and has the most skilled crew working with him. The job is always done sooner and cheaper than expected. Will be back Tuffy! Thanks again

Name: R*** P******
Date: 2021-06-25 12:02:18
Rating: 4
Comment: Very good price for oil change considering the amount of work performed. Been elsewhere and the same service is not performed.

Name: E*** L
Date: 2021-06-23 23:12:03
Rating: 5
Comment: Ive trusted the care of several of my vehicles thru the years to the experienced friendly service here. I HIGHLY recommend them for any type vehicle they care for!!!Just give them a call... 😀

Name: T***** R********
Date: 2021-06-11 21:29:17
Rating: 5
Comment: Tuffy Troy is a service center I can depend and rely on ANYTIME I have issues with my car. (Ive been a customer for many years)The owner John and staff are very helpful, knowledgeable and professional.*Recently, I had to have my car towed in after working hours. I recieved a call at 8:00 A.M. the next morning with (axle shaft) diagnosis and the car was repaired and ready for pu at 11:40 A.M same day; which also Included an oil change and replacement of a broken hose clamp.Thank you again for a job WELL DONE!

Name: B* J******
Date: 2021-06-07 18:11:27
Rating: 5
Comment: Fantastic work

Name: P****** S*******
Date: 2021-04-27 14:35:45
Rating: 5
Comment: We’ve been coming to John and the guys for years. They always get the job done correctly for a fair price.If you want to come to a place where you don’t have to worry about being treated correctly, bring your car here.

Name: S*** C****
Date: 2021-04-03 23:56:33
Rating: 5
Comment: Always GREAT service by John and the guys at this Tuffy!The work was done as told and the pricing is very competitive!

Name: P*** M*****
Date: 2021-04-01 14:51:46
Rating: 5
Comment: They dont pull any punches, they get the job done when needed, reasonably priced, have had lots of work down there. You cant beat their oil lube and tire rotation for only twenty bucks and they also give your vehicle a safety check, John and crew will go the extra mile to make sure your satisfied with their services and most of all they stand behind their work, they didnt try to weasel out of or throw disclaimers at you when a problem with a covered service or faulty part was bad, they made it right!

Name: F**** O
Date: 2021-03-13 15:19:43
Rating: 5
Comment: Great Customer Service as always, the staff does a very thorough and comprehensive inspection every time. I’m always very impressed with the quality of their work. I would highly recommend them

Name: E* F*******
Date: 2021-02-22 17:24:58
Rating: 5
Comment: Great place to go when you need help with your mechanical needs. The owners work with you and legitimately want to help you out

Name: C******* T
Date: 2021-02-03 16:48:05
Rating: 5
Comment: Johns Tuffy is the best shop around the Royal Oak/Troy area. Their prices, their parts, their service, their dedication to finishing your vehicle on time, the quick service & accommodation for any & all vehicle types in regards to work & parts, as well. I have taken my previous Toyota here, I take my 15 year old F-150 here, I also take my brand new Jeep here. All the work completed is consistent, trustworthy & very well priced - you always pay what they quote you. From major body work, to engine work, brake systems, exhaust systems all the way to something as simple as an oil change & tire rotation - they will do the job thoroughly & parts will be ordered right away to ensure the job is done & done fast. I always feel they go above & beyond to make me feel taken care of & to ensure I understand exactly what is going on with the vehicle & the services they will be providing. The warranty on their services speaks to how much they trust their work & you should too. Call ahead - they get pretty busy on account of how many people are loyal to Johns Tuffy. I am a Tuffy girl. Tuffy for life!

Name: J*** S*****
Date: 2020-12-22 04:13:41
Rating: 5
Comment: Great place with great people! I brought my class B RV mercedes sprinter van in and these guys went above and beyond getting my problem resolved. Just could not ask for better service. I will refer all my friends to this shop in the future if traveling thru Michigan. Thanks again to Mike, John and the guys for helping me out.

Name: M*** S
Date: 2020-11-27 00:23:47
Rating: 5
Comment: Great team, great work, great price!

Name: D** T*****
Date: 2020-08-16 15:04:11
Rating: 5
Comment: Ive taken my vehicle to John & his team several times, and theyre always able help out. Theyre often able to get you in the next day & return your car in the same day. Once I stopped in unscheduled on a Sat, & they had me back on the road within a couple hours. Great service, would recommend!

Name: J****** B*****
Date: 2020-08-15 22:59:48
Rating: 5
Comment: Superior customer service. Trustworthy, straight forward and willing to go above and beyond. So thankful for their help.

Name: D***** K****
Date: 2020-08-07 17:06:51
Rating: 4
Comment: Great place my 1st time there. Clean

Name: A********** J******
Date: 2020-08-02 17:39:24
Rating: 5
Comment: Very helpful... 5 star customer service... They made a tough situation easier. My daughters Caliber run like a dream now... I feel better when she drives it.. now that its fixed completely & safer to drive.. Thanks Tuffy team great job.

Name: K**** H***
Date: 2020-07-27 21:12:47
Rating: 5
Comment: Always our go-to for car repair. They are reliable, affordable and help you out in a pinch!

Name: J**** W********
Date: 2020-07-03 14:20:08
Rating: 5
Comment: The best guys to have working on your car! Reliable and honest. Clean shop best prices in Michigan! John and Mike are willing to go the extra mile to help you.

Name: A***** C
Date: 2020-05-27 01:28:35
Rating: 5
Comment: Trustworthy, knowledgeable, comprehensive mechanics at a good price.

Name: K******* H*******
Date: 2020-04-10 12:10:11
Rating: 5
Comment: Excellent Social Distancing Service!!!They came and picked up my car and serviced it, took it through the car wash, and brought it home to me. My car needed a wash bad and I didn’t ask them to do it and they did it no charge. It came back looking like a sparkling new car!!! The work they do is top notch. I had no personal knowledge of the crew before I went and they treated me like I was a part of their family or personally recommended by someone and I will take my car to them as long as live in this area. Thank you!!!

Name: M*** J******
Date: 2020-03-07 22:54:05
Rating: 5
Comment: They just do good work. No BS.

Name: B***** c******
Date: 2020-02-08 15:36:21
Rating: 5
Comment: I have been reaching out to Tuffy,Troy for all the concerns I have with my Truckfor almost for 2 years and counting. The staff is been very helfull, gets you a better understanding of the issue and the fixing process and prepare you and your vehicle to feel good.Also, watch out for their discounted price for regular maintaince services.Highly recommend!

Name: S**** K*****
Date: 2020-01-16 18:17:40
Rating: 5
Comment: I have been going to Tuffy in Lansing for a while now but moved to the area recently. This place was amazing and quoted me $200 cheaper than a competitor. Their work was fast and excellent quality. Really professional and personable employees. Great place!

Name: A***** J******
Date: 2019-12-30 05:38:13
Rating: 5
Comment: Amazing experience and staff

Name: D H*******
Date: 2019-11-01 14:30:58
Rating: 5
Comment: Used to bring my car to John and Chuck back in the late 2000s before I left the area. I just recommended them to a relative recently and decided to write a review. They were just moving in next door to there bigger shop when I left. They always treated me fairly. Do their best to get you in if In a pinch. Prices were very reasonable. They give it to you straight, tell you whats wrong and give you options for what needs to be addressed and what you can leave alone.

Name: J** P********
Date: 2019-10-10 01:20:13
Rating: 4
Comment: Honest advice, quality work

Name: S**** M*******
Date: 2019-09-27 22:07:41
Rating: 5
Comment: This group is genuine. Give em a call when you need service. I’ll be back.

Name: S***** S******
Date: 2019-09-13 18:30:36
Rating: 5
Comment: Has is my son-in-law recommended this place to me. They fix the problem with my car,but they also drove me home and pick me back up when the car was ready!

Name: B***** D****
Date: 2019-08-17 23:00:59
Rating: 5
Comment: Great place to get cars and truck fixed

Name: L*** G****
Date: 2019-08-10 12:34:08
Rating: 5
Comment: Ive been coming here since my first car (2009) very trust worthy and they work with you. They will recommend what items need to be done now and what can wait. My whole family uses them. Also when ever somebody I know needs repairs I send them to Johns team.

Name: M************ T*
Date: 2019-06-26 03:43:00
Rating: 5
Comment: You can be satisfied after their work. Explaining all your concerns will be answered with friendly smile.

Name: C**** J******
Date: 2019-06-14 14:36:34
Rating: 5
Comment: I would recommend Tuffy anytime and, I am so happy to always come here.They are always respectful, actually show they care and they are always very nice.I always recommend them to anyone who needs repairs.They also dont do repairs you dont need and they go through and give you a detail report of the repairs you need, which i find really awesome.

Name: E**** P*******
Date: 2019-06-06 01:21:47
Rating: 5
Comment: John and his team do fantastic work for a great price!

Name: A* H
Date: 2019-05-31 22:12:42
Rating: 4
Comment: Tuffy acted with integrity and made the job right for me.

Name: D***** R*****
Date: 2019-04-26 02:16:00
Rating: 5
Comment: Ive been bringing my car needs to Johns Tuffy for almost 15 years for many reasons, but the over-riding one is they do great, reliable work for a fair price. The people are nice, and thats a definite plus, but my own experiences as well as those of several people I have referred there, have always been excellent. Ill keep on going back!!

Name: R**** P*****
Date: 2019-03-23 17:44:50
Rating: 5
Comment: I would recommend John and his staff for my future auto service needs. They are extremely honest and very knowledgeable is regard to a wide variety of manufactures both domestic / foreign (mine was a Volkswagen) and the maintenance and problems. I recently moved back to MI and will trust Tuffy Troy with all my service needs. They have also taken care of my 76 yr old mother and deceased father for many many years.

Name: R*** S***
Date: 2019-02-12 22:24:13
Rating: 5
Comment: We had the buggy towed from brand X because of an extremely high price. I wont name the competitor but it rhymes with Hell Fire. Jim could not have been more supportive of me being remote helping my student driver who was about to get rooked. Professional affordable and flexible. Wish I lived closer they would get all my business.

Name: k******* w*********
Date: 2019-02-11 13:03:03
Rating: 5
Comment: Great workers

Name: s******* s*******
Date: 2019-02-06 13:57:03
Rating: 5
Comment: These guys are the best. They really do a great job. I have been using them for years!!!

Name: P****** H*****
Date: 2019-01-29 01:05:17
Rating: 5
Comment: My family has been pleased to work with Tuffy for about 3 years now. Theyve taken care of 2 of our cars. They are friendly, honest and give good service.

Name: E**** T*******
Date: 2018-12-27 20:05:11
Rating: 5
Comment: John and Mike were fantastic when I needed new breaks. Great price, friendly and fast service! Would 100% recommend to anyone in need of any car service.

Name: A***** G****
Date: 2018-08-07 18:58:24
Rating: 5
Comment: I have heard nothing but great things about the Tuffy Crew. They are highly recommended as I will be having 2000 dollars worth of work done to my car by them. Very Knowledgeable and professional staff. Definitely will be taking my cars to them from now on. Awesome job Guys!!

Name: M****** S******
Date: 2018-06-21 22:55:09
Rating: 5
Comment: Great service and trustworthy!!!

Name: P********
Date: 2018-06-13 12:16:49
Rating: 5
Comment: Chuck is the best. Fair, honest and always looking out for the customer, always!

Name: H**** L****
Date: 2018-05-31 13:25:12
Rating: 5
Comment: Chuck is awesome! Crew was fast!

Name: C**** G******
Date: 2018-03-08 15:40:09
Rating: 5
Comment: I’ve gone about 5 times with 3 different vehicles over the years and they have always treated me good and honored their work.

Name: M****** J****
Date: 2018-02-22 18:42:09
Rating: 5
Comment: Quick fast service nice customer lounge

Name: K**** C****
Date: 2018-02-08 00:30:03
Rating: 5
Comment: John is a very honest guy, his guys have been there for a long time. Extremely honest and does good work

Name: B** H******
Date: 2018-02-06 13:59:15
Rating: 5
Comment: John, Chuck, and Mike are always professional and exceptionally courteous. They perform any service with lightning speed and results are very satisfactory. Give them a call the next time your vehicle needs service!

Name: B** G*****
Date: 2018-01-16 15:18:12
Rating: 5
Comment: Thank you John, Chuck, and crew. I was filling up my tires 2 or 3xs a week in sub zero weather because of leakage. After taking my car in and they brushed and cleaned all of my aluminum rims, I havent had any problems after 2 weeks. This is why I travel 50 minutes for their services. Ive been going to them for 8 years now and happy with their services.

Name: K**** D****
Date: 2018-01-15 21:17:56
Rating: 4
Comment: Friend say its good

Name: M*** H*****
Date: 2018-01-01 03:31:36
Rating: 5
Comment: Great service, freindly, honest and reasonable prices.

Name: R***** K******
Date: 2017-12-31 01:10:04
Rating: 5
Comment: John and the guys are the best.I have 5 vehicles serviced by them. They always inform you what needs to be done for safety and will never sell you what you dont need.

Name: M********** A************
Date: 2017-12-27 17:49:20
Rating: 5
Comment: I took my Toyota to a dealer and the dealer identified that the rear brakes were worn out at lesser than 3 mm. He recommended to resurface the rotor with new brake pads immediately. He quoted 350$, I thought it was costly and took my car to two other shops for second opinion. Both of them said it is useless to resurface the rotor and suggested a full rotor/ brake pad replacement with a quote around 300$. My wife suggested Tuffy, I took my car to Tuffy and they were very honest with my cars condition. They marked the rare brake pad condition as amber ~4 mm which can run for few more miles. They recommended a resurface as the rotor has got material. After resurfacing and putting in new ceramic brake pads, they quoted a reasonable 195$ (they even applied 50% off the new ceramic brake pad). Absolute value for money and they saved me more than 150$.They did run other test on my vehicle and showed my transmission fluid was worn out in an image. I am not sure how the Toyota dealer missed this. I decided to take my car to Tuff always. You save bucks and finally a big peace of mind as well. They did book an Uber to drop me off in home :) 5 stars!

Name: A***** s**
Date: 2017-12-17 02:50:46
Rating: 4
Comment: Service is good and timely.

Name: K*** S********
Date: 2017-12-06 20:11:05
Rating: 5
Comment: My wife and I have been taking our two vehicles to John and his team for years. They are always quick and honest about any necessary repairs and/or services the vehicles need. Weve come to trust their recommendation. Having known John and his family for my entire life, I know he is always going to do the right thing for us and to keep us safe on the road.Forgot to mention he always orders an Uber to pick me up. Nice touch!

Name: S***** L*****
Date: 2017-10-18 02:52:58
Rating: 5
Comment: Quick and efficient

Name: u************
Date: 2017-10-10 11:45:38
Rating: 5
Comment: Great place, great people doing great work. We have been taking our cars here for years and they do everything from oil change to major work. Very helpful, very knowledgeable, very honest. Highly recommend.

Name: T M**
Date: 2017-10-05 21:01:33
Rating: 5
Comment: I received excellent service from Chuck and his staff throughout the entire process of having my vehicle repaired. The team of employees at Tuffy of Troy listened to the issues I described I was having with my car; were considerate and pleasant in assuring that they could help fix my car’s problem; provided me with a timely diagnosis of my car’s issue; presented me with all the options that were available to fix the problem(s) with my car; were straightforward with me in terms of what it would cost for each repair; and advised me fully of their opinion as car professionals what would be the best avenue for repairing my car relative to my circumstance. Not to mention, they fixed my car quickly without sacrificing the quality of their work. Most importantly, Chuck and his staff were pleasant & upfront with me about the repairs that my vehicle needed, and were happy to assist me in getting back on the road. I unequivocally recommend visiting Tuffy of Troy with any of your vehicle needs.

Name: R**
Date: 2017-07-04 22:32:12
Rating: 5
Comment: Weve been going to Tuffy in Troy for years because we are treated like family and are never encouraged to have unnecessary services. We trust them.

Name: S**** C********
Date: 2017-05-25 12:32:22
Rating: 5
Comment: They thoroughly diagnosed my brake problems. Their report matched the symptoms I reported. They explained the root cause on the rear brakes and how this problem caused the front brakes to degrade prematurely.They gave me the options for what to repair, where to economize on replacement rear rotors and then gave me a discount on better quality pads.They kept me alerted to their progress and the work was done at the time promised.

Name: B**** J********
Date: 2017-05-16 15:31:36
Rating: 5
Comment: Friendly, casual, knowledgeable staff. Good quality service. Fair price.

Name: K**** P**
Date: 2017-03-23 14:49:04
Rating: 5
Comment: I always come here when I need my car serviced! The team provides excellent customer service and is very detailed with the work as well. Highly recommend to all.

Name: D*** K
Date: 2017-02-03 01:28:26
Rating: 5
Comment: I have got a good service here, I did oil change and safety inspection... after that I never faced any issue. Thanks tuffytroy team.

Name: K*** L******
Date: 2017-01-21 00:52:30
Rating: 4
Comment: We just received a thank you card from them that is signed by hand, with a coupon in the mail. It makes us feel like going back again. :-)

Name: D**** B****
Date: 2017-01-01 22:04:06
Rating: 4
Comment: First off, I have had an overall pretty good experience with Tuffy. I went in for service on my brakes, but ended up needing work done on my driveshaft and the intake manifold gasket also needed to be replaced. Ken is fantastic to work with and is great with customer service. One complaint was that for the amount of labor I was told it would take, it should not have taken 2 full days of having my car to complete the work. I also almost only gave 3 stars because when I inspected the engine bay afterwards, the plastic engine cover had a broken push pin that was not replaced and one of the 2 bolts holding it on was not secured. Not a big deal as it is cosmetic, however, it makes me wonder if anything more serious was not forgotten with the brakes or driveshaft. I hope not. Tuffy did pretty good overall.

Name: L***** B
Date: 2016-12-27 15:18:19
Rating: 5
Comment: I have been going to this Tuffys for almost a year and I have had great service everytime! The staff is very professional and they always get my car repaired in a timely manner. Tuffys offer great deals and really cares about their customers!

Name: D**** M*****
Date: 2016-09-19 20:35:38
Rating: 5
Comment: Fast, friendly, and fair!!

Name: P****** A******
Date: 2016-08-23 00:17:44
Rating: 5
Comment: This Tuffy Auto Service went out of their way to fix my daughters car in a hurry to get her back on the road and back to college over a weekend! I would highly recommend them.

Name: B**** L*******
Date: 2016-08-12 00:18:08
Rating: 5
Comment: Good place to get your vehicle fix

Name: M**** W********
Date: 2016-07-22 15:59:31
Rating: 5
Comment: I have been going to Tuffy for 5+ years now and they always take care of my car!!! When ever I have questions they are always there to help its like a family there!! Thanks guys!!!!

Name: L****** M*****
Date: 2016-07-12 22:26:27
Rating: 5
Comment: Consistently great service! Used them for years on 5 different vehicles and they know what theyre doing. Never have to worry about them recommending unnecessary work to make money off unsuspecting customers. Highly recommend!

Name: U********** A***
Date: 2016-07-07 23:02:08
Rating: 5
Comment: Ive been bringing my vehicles to Tuffy every since I moved into the area over 10 years ago. John and Chuck and the team have terrific knowledge, offer repair alternatives, and let you know the best way to repair your vehicle. I always use them for regular oil changes (Oil Changes for life program is awesome). I have been satisfied with all the repairs, and their team is willing to go above and beyond the ordinary to help keep my vehicles on the road. Thank you John, Chuck, and the team at Tuffy Troy!

Name: C***
Date: 2016-06-28 20:48:55
Rating: 5
Comment: Same day tow, service, and even had a shuttle pick up my girlfriend from work to get our jeep back. Thank you so much!!!

Name: L*** P******
Date: 2016-06-06 13:34:43
Rating: 5
Comment: Upon relocation to the area my car required service . I was completely impressed with the pleasant and comfortable environment, especially the good sevice that I received.I will most definitely continue having my car serviced at Tuffys.

Name: M****** S******
Date: 2016-06-03 13:38:02
Rating: 5
Comment: Everyone was awesome at diagnosing my problem with my vehicle and had low cost solutions.

Name: R*** J****** S**
Date: 2016-05-31 23:26:38
Rating: 4
Comment: Very positive experience. Had brake work done same day and they had my car back to me within 3 hours. Friendly and knowledgeable staff. I will definitely go back.

Name: J****** F****
Date: 2016-05-03 16:28:52
Rating: 5
Comment: I had been looking for a place to take my car forever. Every place I went, the staff made me feel incompetent or treated me with little to no respect. Until I found Tuffy in Troy! I never feel like I am being talked into work I dont need. They talk me through everything until I understand it. I doubt I will ever deal with a dealership again. Tuffy is the only place I trust and feel respected. Thank you Tuffy!

Name: G*** W********
Date: 2016-04-22 14:32:55
Rating: 5
Comment: Tuffy Troy handles the bulk of my auto repair needs for 3 different vehicles. I find them to be trustworthy, knowledgeable, and fair on price. I can always depend upon them!

Name: M******
Date: 2016-04-09 21:27:16
Rating: 5
Comment: Ive been going to Troy Tuffy for a few years now with my 2000 Expedition. Theyve always given me great service, telling what needs to be repaired now, and what can wait. I trust them enough to send close friends and family.Never had to return for a second repair, on anything. Ever.

Name: C***** o* t** H*** C***
Date: 2016-03-16 17:57:48
Rating: 5
Comment: Very honest folks to work with. They were recommended by a friend and I am so glad that I took their advice.

Name: B****** B*****
Date: 2016-03-02 00:38:17
Rating: 5
Comment: Wonderful people that work here. Got off work to find a flat tire.Not only were they about to close but the weather was horrible and they helped me out big time. Thank you all so much for your help and Ill be going back for routine maintance.

Name: G***** R***
Date: 2016-03-01 21:00:05
Rating: 5
Comment: I have been trusting Johns Tuffy with my vehicles for the last 10 years. I always leave feeling like a received a fair deal and that the work done is reliable. The guys always make sure I get to and from work while they have my car and with rare exception have my car back the same day.

Name: G****** H***
Date: 2016-02-21 19:34:22
Rating: 5
Comment: I really trust these guys with my car. I called about replacing struts and they let me know that the parts were still under warranty (I had forgotten) and replaced them for only labor costs, when I was prepared to pay for parts and labor elsewhere. Its just one example of why Ill always trust these guys.

Name: J*** M***
Date: 2016-02-21 02:45:57
Rating: 5
Comment: Chuck and John are very professional. They supported me through the replacement of two tires and their rims. They informed me very well and did not pressure me to make any decision. The personnel of this store are very professional overall. In addition, the shop has a very well suited waiting room. If you come here, make sure to get the care club deal. For 60 dollars you can get a value of over US$400 dollars, including more than 3 oil changes.

Name: J*** B*****
Date: 2016-02-14 20:24:36
Rating: 5
Comment: Tuffy has always treated us fair and with respect. We have been bringing our cars to Tuffy for years. They work with us to make the best possible decisions without breaking the bank. We really appreciate the professionalism and friendly staff. Even though we have moved out of Troy, we will drive the extra distance to use Tuffy! Thanks guys.

Name: S******* C*****
Date: 2016-01-27 22:19:05
Rating: 5
Comment: Great service at a good price. The waiting room has WiFi, TV and coffee. Honest place and you can trust what they tell you.

Name: D*** M******
Date: 2015-12-30 18:22:41
Rating: 5
Comment: Been visiting John and his Tuffy family with my cars for 2-3 years. I trust John and his staff. Family feel and atmosphere. I love that last time I had a question I was able to speak directly with the mechanic who did the work within a couple minutes of calling. Pricing always seems fair and I always really appreciate the explanations provided as to why something didnt feel right with the car.

Name: J*** E****
Date: 2015-12-13 20:06:26
Rating: 5
Comment: Ive had all three of my vehicles serviced and repaired here and have had no problems. The work was done promptly and finished when they said it would be done. The prices seem to be in line with similar shops, and they have coupons for dollars off as well. The work that I have had done by them was, oil changes, exhaust systems, shocks and struts, and brake repair. They replaced a broken motor mount on one car that the dealer had missed. I know this because the car always shifted hard from first to second. I had numerous oil changes done at the dealer and they never said anything about it. The first time that I went to Tuffy for an oil change, Chuck said it was broken. It didnt cost a lot so I had them fix it. Now the car shifts much smoother, Im assuming the hard shift had something to do with the broken motor mount. So Ive been taking my cars to Tuffy for a few years now and have had no problems. I recommend them if you want reliable service, friendly customer service and fair prices.

Name: N*** K*****
Date: 2015-10-07 15:07:18
Rating: 4
Comment: Much better than I expected. John was able to get my car in and fixed with new mufflers, new O2 sensor, and a fuel system maintenance, all in the same day. And they came to get me from work!Prices for labor were fairly reasonable as well. Overall, very pleased.

Name: W****** S**
Date: 2015-09-29 21:08:12
Rating: 5
Comment: I have my two vehicles served here. Wonderful!

Name: J***
Date: 2015-09-03 00:07:13
Rating: 5
Comment: I have a recently purchased 2000 Jeep Cherokee. I knew it would come with some problems but I never expected a cracked cylinder head to be one of them... After having a horrible experience with the seller who lied his way into a signed contract for this lemon, I found myself in desperate need of some honest help. I went to three other places that refused to work on the car given my financial situation (as a recent college grad) and the fact that I was also dealing with what turned out to be a shady warranty service. When I finally made it to Tuffy, John, Chuck and the rest of the gang told me that my circumstances were not a problem at all and that they would take on my case no problem. Not only did they patiently wait MONTHS for me to finally get the money I was owed from the warranty service, they never charged me for storage of my vehicle nor did they make me feel like anything less than a respected customer; most other places wouldve gotten fed up with me, cut their losses and told me to head elsewhere. Chuck in particular helped me work out parts and prices to fit my budget countless times, while still providing me with a safe and reliable vehicle in the end.The work they did on my car was second to none and I have been singing their praises ever since. If you care about your car and the people that work on it, do yourself a favor and go see John and Chuck at Tuffy first... it will save you a lot of time and youll be much happier when its all said and done.Sincerely,Josh Robertsowner of the no longer terminally ill White Jeep Cherokee

Name: B***** N*****
Date: 2015-08-06 02:15:37
Rating: 5
Comment: I have always received great service!

Name: R*** S*******
Date: 2015-01-27 19:08:48
Rating: 5
Comment: I have been doing all my oil changes, maintenance including repairs from Tuffy from last 4 years for all my cars. They are good at service. I really like their complementary pick-up and drop-off options. They have very good waiting area with free wireless internet.

Name: J****** R******
Date: 2014-08-01 04:07:32
Rating: 5
Comment: I have my vehicles serviced from time to time with Tuffy for last 6+ years now. They have demonstrated trustworthy and efficient. The problem seems to disappear and never appear again. Their recommendations are long lasting.

Name: K********
Date: 2014-04-23 18:39:34
Rating: 5
Comment: Ive been going here since 2009. They are very trustworthy and always do a great job

Name: A*** F*******
Date: 2014-01-28 17:46:53
Rating: 4
Comment: Brought my car here twice, both times they did the work in a reasonable amount of time at a reasonable price. I will continue to use Johns Tuffy for all of my auto repairs.

Name: C******
Date: 2013-08-07 16:22:50
Rating: 5
Comment: The team at the Troy Tuffy always does a great job. Every time I take my car here, they are honest and always work to get me a good deal on my parts and labor. I also like that they take the time to pay attention to other potential problems and let you know the severity so you can either wait or fix it right away. Thank you for being a wonderful car repair shop!

Name: J M
Date: 2013-07-29 13:35:30
Rating: 5
Comment: This location is fantastic. Ive been going here for years and the staff has always been helpful, knowledgeable, courteous, and the work done is top notch.

Name: J****** G*********
Date: 2013-04-09 13:09:31
Rating: 5
Comment: John and his team are people to be trusted. Just last week I referred my daughter to Chuck and John, as I was out of town. My daughter conveyed to me that they even fixed a few small items we did not talk about. I find it very comforting to know that Ihave local resources I can have faith will competently repair my families vehicles at a fair price.Thanks guys.Jeff

Name: C****** S*****
Date: 2013-04-09 12:22:01
Rating: 5
Comment: This is the best auto service center that i have been too that actually gets the job done right. I would recommand bringing your vehicle here you wont be disappointed. Prices you cant beat.

Name: C********** L******
Date: 2012-10-26 01:05:22
Rating: 5
Comment: This was my first time at Tuffy and I believe them to be one of the best places to get work done on your vehicle. I came in for just an oil change but I also asked them to take a look at what was hanging down from my car. They not only did the oil change but also fixed what was hanging down free of charge. As far as the waiting room and customer service go, They are great. They have two computers for customers along with magazines, television, drink vending machine, and coffee. I asked if I could buy the magazine I was reading because I wanted the recipes out of it but the man at the desk told me not to worry about it and said I could have it. I will be having them do work on my car from now on.

Name: K**** F******
Date: 2012-10-24 17:02:19
Rating: 5
Comment: Ive been going to this Tuffy for years now because the crew up there is great. They always take good care of me and my car, and I trust them, which is probably the most important thing in dealing with a mechanic.In the past Ive had their quotes looked at by other people and the consensus has almost always been that I was getting a fair value for my money. Ive referred several friends up there, and I recommend them to everyone.

Name: M*** B*****
Date: 2012-04-02 16:52:31
Rating: 5
Comment: Chuck and his crew take great care of me, my wife, and our 2000 Murcury. Always give us options and has getting our ancient car to 200,000 miles as a personal challenge.

Name: B B****
Date: 2011-04-06 17:02:46
Rating: 5
Comment: I came here after being told that I needed a new alternator (I think because I had mentioned I thought the problem was my alternator). I wanted a second opinion. So, after spending an arm and a leg for the diagnosis from another shop, I drove on down to Tuffy. I told them exactly what I told the guys at the other shop, and after checking it out, said I just had a bad battery. They replaced it for very, very cheap and I was on my way. My car has ran good ever sense. Thanks Tuffy, I will ALWAYS go here.