Tuffy Tire & Auto Service Center - Walled Lake
category: Auto repair shop, Brake shop, Car repair and maintenance service
address: 784 N Pontiac Trail, Walled Lake, MI 48390, United States
Phone: +1 248-624-4440
worktime:
address: 784 N Pontiac Trail, Walled Lake, MI 48390, United States
Phone: +1 248-624-4440
worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–6 PM |
| Tuesday | 8 AM–6 PM |
| Wednesday | 8 AM–6 PM |
| Thursday | 8 AM–6 PM |
| Friday | 8 AM–6 PM |
| Saturday | 8 AM–5 PM |
| Sunday | Closed |
site: https://www.autorepairwalledlake.com/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
Auto repair shop near me:
Thomsons Auto Repair Inc. | Town & Country - Modern Mechanics | Pauls Auto Service | Nashs Auto Service | Convenience Auto ServiceName: B**** E****
Date: 2024-02-08 16:31:36
Rating: 5
Comment: This was my first time there and I’ll be back. Becca at the front was helpful by being honest and setting proper expectations. I enjoyed the free massage chair as well as sitting in old Tiger stadium seats. Fun TV entertainment to keep me occupied and helped the time pass too. Car is fixed and I’m on my way. Thank you!
Name: R*** F*****
Date: 2024-02-06 19:29:33
Rating: 5
Comment: Great communication, timely service, and reasonable pricing means I will be coming back again.
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Name: J**** T*****
Date: 2024-02-03 15:17:05
Rating: 5
Comment: Tuffy really came in clutch. Had work done by another shop in town and it was poorly done. Tuffy was able to get my truck in and do the repairs the correct way with no issues. Trucks feels like it was fixed correctly now.
Name: B** W*****
Date: 2024-01-31 20:23:33
Rating: 5
Comment: Ive only been going to tuffy for a couple years but they keep on impressing me. I have multiple vehicles Ive taken in and each time theyve gotten me in quickly, given me a detailed report, and have done a great job explaining the situation. Better yet, they do what most mechanics wont. Theyre honest and will tell you if something needs to be fixed right away or if it can wait. The one thing you get with most mechanics is b.s....You wont get b.s. from tuffy
Name: B****** B*
Date: 2024-01-23 23:56:57
Rating: 5
Comment: I came in with rear brakes failing/grinding. Becca and team checked me in offered beverages in waiting area. The estimate came in simple and efficient to my phone to approve. They took time to answer my questions and offer solutions. Personable staff and great service. Scott was nice enough to offer me a ride home since I lived close by. Once repaired they called and offered a shuttle to pick me up. All went well and now Im back to a comfortable safe drive.
Name: A*** W
Date: 2024-01-22 15:30:21
Rating: 5
Comment: I always have great service here! Absolutely recommend to anyone! They will take care of you! Overall excellent repair shop!
Name: J*** M*******
Date: 2024-01-18 22:22:49
Rating: 5
Comment: As a walk in, The technician pulled my car right in plugged the tire. Less than a half hour with fantastic service. I knew they were good, but they are now better than good. They’re awesome.
Name: H****** S*****
Date: 2023-12-13 01:12:29
Rating: 5
Comment: Tuffy did an amazing job,.again. We have everything from an engine replacement to a tire patched there. They are always up front with pricing and timing. They have never upsold us...and super honest if we need a repair at all. HIGHLY RECOMMEND THEM!
Name: s**** j*******
Date: 2023-11-24 14:17:12
Rating: 5
Comment: They did the most thorough inspection and didn’t even charge me. Really appreciate.
Name: J******* D****
Date: 2023-11-22 22:20:38
Rating: 5
Comment: I have been taking the three family cars here for years. They are honest and great to work with.
Name: L*** S*******
Date: 2023-11-21 20:40:19
Rating: 5
Comment: The technicians at tuffys do a great job on any miscellaneous jobs that me or my husband need done on our vehicles. They immediately helped us out after a car accident that required a lot of work on the front end.They do wonderful on general maintenance and double check the work they are doing to ensure the best case for the costumer.
Name: L*** L**
Date: 2023-11-15 16:56:56
Rating: 4
Comment: Tuffys is way more expensive than other places, I prefer belle tire. The estimate they gave me was 40% more than Belle tire.
Name: J*** T*****
Date: 2023-09-27 16:46:34
Rating: 5
Comment: I have been using Tuffy to work on my fleet of trucks for years. Starting from front desk with Jordan to Scott who has help me get my fleet set up with Tuffy to the guys who take good care of my trucks. I always feel well informed with their fantastic communication and their knowledge of the vehicles. I want to thank everyone at Tuffys for doing such an awesome job!
Name: D******* H******
Date: 2023-09-09 22:53:59
Rating: 5
Comment: Cheap, quality service. When I went in, I just told them what needed done and they did the rest. Better to go early so you dont have to wait long. They always offer good advice on how to properly care for your car. They gave my car a free exam and gave me a fair estimate of everything that needed to be fixed. Way cheaper than a dealership. Would go again, highly recommend.Edit: under new ownership, but still great service! They now make appointments!
Name: M**** T******
Date: 2023-08-08 18:11:39
Rating: 5
Comment: Had my muffler, tail pipe, and front drive shaft replaced/repaired. Very nice customer service and the job was done quickly.
Name: J***** B****
Date: 2023-07-18 21:37:05
Rating: 5
Comment: Mike and Josh were great! They got me in for a Last minute fix on a nail in my tire 30 minutes before they closed. Got me together so I can get to work tomorrow morning, quick and easy service! Very efficient and friendly!
Name: S***** W****
Date: 2023-06-06 05:04:32
Rating: 5
Comment: The service representative Jordan went way above to assist me while I was driving a man who had very few days left. His demeanor was so wonderful it even help the owner of the car sister feel relaxed about the situation. Needless to say the owner of the car has passed on. Even though when you take your car to be serviced it may take a bit of time. Yet you can count on quality repairs. Sheila Wosik
Name: F*** L****
Date: 2023-05-25 17:12:35
Rating: 5
Comment: Won’t go anywhere else from now on. Becca got me right in the morning after I called and kept me posted on the status. Since I didn’t have my truck for the day, the manager Dave not only dropped me off, but he also picked me up to get my truck. Really got me out of a bind. Thank you Tuffy - Walled Lake, MI
Name: T**** P*****
Date: 2023-05-19 22:49:03
Rating: 5
Comment: Battery died while getting oil change at different shop. They recommended Tuffy’s for a difficult battery change due to the type of car I have. Tuffy’s got me in right away near closing, did the job in under an hour, and ended up charging me $100 less than they quoted me. Thank you Becca for your help and professionalism! Would recommend 100%
Name: J******* C******
Date: 2023-05-09 23:20:31
Rating: 5
Comment: Tuffy was absolutely amazing to work with. Our sons car wouldn’t start and needed a new air compressor & condenser. They were knowledgeable, friendly & most importantly got the job done not only quickly but did a great job. Jordan was a great help & we will definitely be returning customers for all of our families car needs.
Name: B**** L**
Date: 2023-04-14 13:37:03
Rating: 5
Comment: First time here for my oil & filter change and had a great experience. All staffs were nice and polite. Why didnt I come here before since it is just within 2 miles from where I live?Ill be bringing my cars here for services & maintenance from now on instead of going somewhere else further or my car dealers.Btw the mechanic was complimenting my shinny car and was asking what car wax I used. I couldnt remember at that time but now I found out its Optimum Car Wax. Please let the mechanic know. :-)Another review 2023/4/14:Fuel gauge was fluctuating and finally engine light came out. Called the dealer and they wont be available until like 2 weeks later and they told me it will take 5 days to diagnose. Not to mention how long it will take them to fix.So I called Tuffy and I was able to bring my car in the same day on Thursday even though they wont be able to check it out until the following day which was fine. Got a call from them on Monday morning saying they need to replace the fuel pump and they need to order. But later in the morning, they told me they were able to find the part and it was cheaper!! Yeah, I got my car in the afternoon and it is running great! Would never go back to the dealer and Tuffy is a lot close by.
Name: G**** A*****
Date: 2023-03-26 14:48:17
Rating: 5
Comment: I had a great experience with the guys at Tuffys I would highly recommend these guys to anyone who needs literally anything car repair wise done. I had my alternator go out on my 97 camaro while at work, and these guys were super friendly and helpful. They were not only able to get my car in and fixed within 48 hours, but recommended a great tow truck driver for my car. (It has ground effects that would normally get smashed if put on a normal tow truck) they gave me the number to a great tow company that had no problem sending out a flat bed and getting my car there safe and with no damages to the ground effects. The service was fast and super friendly and understanding, even though this was a last minute thing and had no planned prior appointment. I will be taking my car here for all future repairs! Thank you guys!
Name: A** C*****
Date: 2023-03-20 17:09:34
Rating: 5
Comment: Top notch service. Friendly phone response. Fast turn around which included Saturday service. They met projected time-line for inspection. Speed of electrical repair was same day turn-around. I asked to have other possible issues checked in which they went above and beyond. Upon pick up, Dennis and Sal discussed my concerns with potential other issues in great detail along with giving me a heads up to other issues I was unaware of. In no way did they suggest to perform and push me for all of these extras on my vehicle type, rather give me all the necessary info I needed in order to proceed with future maintenance. I dont know what others might have charged for the diagnosis and repair I received for what it was brought in for, but found it reasonable for my budget.I have driven my vehicle for 2 days since the repair and so far, the condition I brought it in for has not been repeated. Dennis and Sal are a true asset to this business. I used this shop a few times prior to 2017 and was 100% satisfied then, too.Thank you Dennis, Sal and the team of mechanics who serviced my vehicle and went above and beyond to check and explain everything I asked for and more.
Name: K****** M*******
Date: 2023-03-18 17:59:26
Rating: 5
Comment: We were traveling to Detroit (for super cross to celebrate our sons birthday) one of my calibers completely locked up and we had to be towed off the highway, I called tuffy & talked to Sal who said we would be taken care of and we most definitely were, they were all extremely nice to us and we were in and out of there in maybe just over a half hour.. so thankful for you Sal, you literally saved the day!
Name: G*** W**
Date: 2023-03-18 13:03:08
Rating: 5
Comment: Very honest and excellent service. Midas asked me to change rear break pad and rotors. Tuffy did thorough check, found nothing wrong without charge even rotated my tires for free!
Name: F***** H********
Date: 2023-02-23 15:16:07
Rating: 5
Comment: We bring our cars here all the time, but today, they very kindly got my frozen door open and scraped off easily a quarter inch of ice, so I could drive home. They didn’t have to do that, but I really appreciate that they did!
Name: J* K*******
Date: 2023-02-02 20:55:10
Rating: 5
Comment: Tuffy/Walled Lake has been maintaining my vehicles for at least 20 years. Art chose wisely when he sold the business to Dave. Both are excellent businessmen who value their customers. Wouldnt go anywhere else!
Name: R*********** G
Date: 2023-01-04 15:40:06
Rating: 5
Comment: I had oil change + tire rotation done for $39, when I stopped by at 8AM in the morning.I found the price attractive, but the wait time was over 2.5 hours.Thanks Scott for the discounted price for the oil change service.
Name: S**** K*****
Date: 2022-12-02 21:12:59
Rating: 5
Comment: I called :30 before closing with a coolant light blinking on and off the night before Thanksgiving and with a big drive ahead of me. Jordan had me stop by and couldn’t have been more welcoming, accommodating or kind for this none-too-in-the-know car owner. Topped it off, diagnosed that it may be more of an electrical panel issue, and sent me on my way, feeling very safe and appreciative.Fast forward 2 weeks later: My son was about to drive his buddy’s car back to Pittsburg after the starter died while he was visiting. Jordan got the car right in while his friend rented a car to get back for a wedding. Jordan suggested a new battery as well, but the advice wasn’t taken. Low and behold, it didn’t start the evening of the drive back. Jordan got us right in, changed the battery and sent us on our way. His service and professionalism was only surpassed by his very obvious passion for what he does and the customer service he provides! Great service at Tuffy and well done on hiring and keeping this superstar!
Name: C****** M*********
Date: 2022-11-08 20:14:03
Rating: 5
Comment: We had a super positive experience. We brought our car in for a used car inspection and they were so kind and professional. I would give them 10 stars if I could :)
Name: E* C*
Date: 2022-02-13 19:33:03
Rating: 5
Comment: Tuffy stands behind their work. Tuffy was able to get me in before a snowstorm so I could plow when no one else could. Tuffy found an electrical short that was wreaking havoc on my truck for months when no one else could. I highly recommend that you trust them with caring for your vehicle!!
Name: I*** V***
Date: 2022-02-13 17:22:20
Rating: 5
Comment: Visited without an appointment on a weekday for a car purchase inspection. The front desk, manager, and mechanic were all very friendly, courteous, and detailed in the vehicle inspection. The car was on a lift within 10 minutes of my arrival. All of my questions were answered and concerns addressed to my satisfaction. They provided an estimate for all the parts and labor with no obligation or pressure. Overall a very pleasant experience.
Name: J***** B****
Date: 2022-02-01 09:49:04
Rating: 5
Comment: Brian at tuffy has taken good care of me. Was t until just last year 2021. Brian went above and beyond helped in more ways than most people would. Good place to take your care. Theyre honest and fair.
Name: J C*****
Date: 2022-01-23 04:34:33
Rating: 5
Comment: If you ever want to come over for work on cars, Im recommending here. I never will doubt the professional work from the crew. It was great business to have my Grand Prix fixed today. Normally, I am very selective when it comes to service. However, you have earned a really good customer and future business. Thank you for help today.
Name: B*** N******
Date: 2022-01-07 21:58:47
Rating: 5
Comment: I had a great experience several days ago at this cool Tuffy location. Not only did owner Art get my brake job done perfectly, with a free caliper thrown in, he also gave me a terrific source for aftermarket headlight installation (Impact Audio) via partner Michael. Technician Doug was quick and perfect. I will be back to this very unique and personable store because they absolutely care about your business!
Name: J*** D***
Date: 2022-01-05 15:00:55
Rating: 5
Comment: Great deal for early oil change, friendly recommendations and efficient service.
Name: C* S****
Date: 2022-01-04 21:44:53
Rating: 5
Comment: We brought our sons car to the Walled Lake Tuffy team just before the holidays to have a check engine light diagnosed. The were able to quickly discover the issue and get it fixed in a timely and very reasonably priced manner. Terrific service by a friendly team of automotive repair professionals! Id strongly recommend them for your auto repair needs. Thank you Tuffy!
Name: S****** M
Date: 2022-01-01 00:04:40
Rating: 5
Comment: First visit here based on other reviews. Brought a truck in the Monday after Christmas. Truck needed quite a few things done and they were able to take care of them all same day. Was able to pick up by 3pm. The work isnt cheap, but it is fairly priced and Im willing to pay for quality. Will definitely come back here again when more service is needed.
Name: b*** k*****
Date: 2021-11-29 21:22:36
Rating: 5
Comment: I just picked up my car from this location. I assumed i had major issues with my car, they solved all of them immediately! There pricing was amazing, and employees even better! They went beyond the scope of work to save me money! This will be the only location i will take my cars to in the future! Great job!
Name: A**** R*** (******** - W** & A** n****
Date: 2021-11-06 21:02:55
Rating: 5
Comment: These guys were absolutely wonderful!I have a 2012 Toyota Corolla. I took it to the dealership (big mistake!) and they told me there was a cylinder misfire. They said they would either have to tear down the entire engine or I would need to replace the engine. At the minimum, it would cost me thousands of dollars to save a car that barely had 100,000 miles on it.I decided to get a second opinion and took it to Tuffy. From my first conversation, there was a very good vibe and I felt optimistic. Sure enough, they were able to fix my problem at a fraction of the cost. All they had to do was take the valve cover off and fix a loose rocker.My car has been working great ever since and this place has earned my business for the foreseeable future!
Name: C****** P*****
Date: 2021-10-27 16:31:52
Rating: 5
Comment: My catalytic converter was nearly stolen and sawed off from the line to the muffler. There were also some saw cuts on the engine side of the cat as well.I called Tuffy in the afternoon, they told me to come first thing at 8am the following day.I arrived the next morning, was checked in, waited about 45min until they could get the car on the lift, and then they brought me out to my car to show me what they were seeing, showed me what they were going to do, and gave me an estimate. In less than an hour after that, they had welded up the lines and completed it a little cheaper than they thought. The guys there were all nice, good at explaining the plans, and easy to work with.Also, one of the guys who works up front at the desk used to work in the shop, so he totally knows what hes talking about and is great to work with.Awesome group of guys, quality work, and the welding beads look good and solid. (Its also wonderful that it doesnt sound like Im about to start drag racing down the road!)If I need car work again, Im definitely coming back here. I didnt feel like they were going to try to fleece me for being female, and they were nice, competent, and professional.Thank you!!
Name: R******
Date: 2021-10-18 18:53:19
Rating: 5
Comment: Only place that was truly welcoming. Ive been denied over and over till I had got in contact with Tuffy. They had me come in with arms wide open. They are very caring about you and your well being more than the troubles you come with your vehicle. Extremely fast, prompt and really reliable services. I advise anyone to come here FIRST! Wish I would have found this location sooner!!! Thanks a bunch Art & the crew for helping me! Much love and respect to you all!
Name: D**** C*******
Date: 2021-09-20 00:53:27
Rating: 5
Comment: Had my 2017 Jeep Cherokee brakes and rotors replaced. Brought it in that morning and they got it done in a few hours. Price was fair especially with the way things are right now. I would recommend them and use them again.
Name: c*** n******
Date: 2021-09-03 23:13:16
Rating: 5
Comment: Art and the guys were the best. They are the best shop Ive ever been to and I will go out of my way to make sure my business goes to them. I was in a bad situation from out of town and they made sure to take care of me and make sure that everything on my car was in tip top shape before it left. Thank you Art and everyone that works for him I will see you again in the future.
Name: H**** W****
Date: 2021-08-13 21:17:35
Rating: 5
Comment: Art, Dennis and Jordan were amazing. They told me exactly why my car was having issues and got me back on the road. The Ford dealership charged me 145.00 to diagnosis the problem without fixing anything. These guys not only found out my cars issue but explained it and made sure I was safe to drive back home.... 1900 miles, for less than 300.00.Greatful for their expertise and kindness.~ Holly from Idaho
Name: C**** N*******
Date: 2021-07-02 13:51:18
Rating: 5
Comment: Art is a fantastic, friendly owner who really knows his vehicles. His team is well trained and take the time to understand what is going on with your car. They dont give you the run-around and charge you only what needs to be done. Whether its an oil change, noise or major car repair; Tuffys has the knowledge to help you out. They treat you like family and thats why they are the busiest shop in the area!
Name: J******* A*********
Date: 2021-06-16 17:00:09
Rating: 5
Comment: Art is very professional and personable. He is a delight to talk to even when you feel like all hope is lost for your vehicle. I have used their services for three vehicles and counting now. Everytime I do I know that I am in good hands. This time I called Art because I just finished dropping a new engine in my Explorer and I was unable to fit the exhaust to the muffler tightly on one side. He told me to bring it in the next day and he would take a look and fix it if it wasn’t too serious. I did and he wasted no time putting it on the lift and getting it all fixed up, even though he didn’t have too.Thanks Art!Jonathan
Name: A****** T*******
Date: 2021-05-14 10:30:26
Rating: 5
Comment: I believe I’ve been taking different cars to Art and his crew at Tuffy Muffler for almost 20 years. In between I’ve made the mistake of trying a few other individuals. However, in the end, all roads lead back to Tuffy. The integrity and know-how at this place can’t be matched. So, if you value a fair, competitive price coupled with honesty and professionalism, then don’t keep checking around. Just take your vehicle to Tuffy’s and be done with it.
Name: H***** A****
Date: 2021-05-13 18:30:09
Rating: 5
Comment: Last summer, I had my tires rotated and afterward there were alignment issues. I know that a rotation doesn’t cause alignment problems, but no one could help in diagnosing the correlation… until I landed here.This team figured out why the issues began and were able to make the repairs that morning!I couldn’t have been happier to “stumble” upon them. This is my team now.Today I came in because the local oil change chain said something was wrong with my battery. I called Art and explained it to him. After extensive diagnostic check, nothing was wrong with the battery, starter or alternator. While the car was in their care, I got new brakes, a tune up, a brake flush, new engine and cabin filters and mended my cracked washer fluid reservoir. All things needed to be done. I never felt like they were taking advantage of me.I got them donuts. They offered me a bagel in the morning and had pizza lunch with them. I honestly couldn’t be happier knowing that my Kia with almost 180k miles got a new lease on life!Thank you Art, Jordan and the rest of the team! You’ve got my business!!
Name: N**** M********
Date: 2021-05-12 20:28:59
Rating: 5
Comment: The best service ever! Been coming here for last 25 years. Art is the most personable owner in auto service I have met. And he is always ready to help and work with you on payments to help to get you and your car on the road. 👍👍👍👍👍❤
Name: C********** S******
Date: 2021-05-05 13:48:47
Rating: 5
Comment: Kudos to Tuffy Muffler. Thanks to Art, Dave and the rest of the crew.We moved to Walled Lake seven years ago. My first experience wasperfect and it hasnt changed. All work on my vehicles was perfect and thanks for working with my Son by offering a payment plan for his car repairs.
Name: J***** S****
Date: 2021-04-29 16:45:07
Rating: 5
Comment: Have been taking my car here for a several years now and really appreciate their expertise and honesty! Sounds like a cliche but its true... they truly care about you. Thanks Art and The Tuffy Team!No wonder why they are rated so high...
Name: D*** D**
Date: 2021-04-26 12:00:57
Rating: 5
Comment: I requested an online quote, and Art responded within a day. I spoke with Dave on the phone and he was able to get the part I needed and the car into the shop the next day. Only took a few hours to get the repair done. Guys in the shop were great, and the decor was awesome. Loved all of the old seats and chairs.
Name: S**** P****
Date: 2021-04-14 20:54:27
Rating: 5
Comment: Ive been coming here for all my car problems for about 5 years, and I wouldnt take my vehicles anywhere else for repairs or maintenance. Art and his team are simply amazing. Theyre friendly, honest, and reliable. Fred ( Dimples) was exceptionally wonderful helping me out with my Jeep. Highly reccommend, 10/10.
Name: B**** M******
Date: 2021-04-03 01:50:39
Rating: 5
Comment: I brought in my 03 Taurus for a new power steering pump. The first one was defective so I went back in and they replaced it for no charge. I have no idea what they did, but my car now drives like new. All of the “old car” vibrations and hiccups are now gone. I’m very happy with how well they cared for my old girl!
Name: A** K*****
Date: 2021-04-01 19:45:36
Rating: 5
Comment: We went there to fix our rear view mirror for Acura MDX without an appointment. Sal and David were awesome, very professional and kind enough to take time and fix our mirror for us for free of charge. Highly recommend this Tuffy location.
Name: D***** P******
Date: 2021-03-29 00:06:21
Rating: 5
Comment: All I can genuinely say is THANK YOU! An emergency brake problem with my classic car nearly sabotaged my weekend......but Art & Crew got me in and taken care of on a Saturday morning. Fantastic customer service.......you have earned yet another customer.2021 Update.....Still using Art and the Tuffy crew for exhaust and brake work on other vehicles. Always professional and reasonable / reliable service performed quickly. Thanks again!
Name: A***** D******
Date: 2021-03-20 23:38:01
Rating: 5
Comment: After a horrible experience at another shop, Tuffy got me in immidiately and had my car back to me within a day after a lot of repairs. They were great to work with and my car is running great! This will be my go to place! Great work!
Name: D******* T** (* T*
Date: 2021-03-01 00:03:37
Rating: 5
Comment: Just met the owner at my work, and he is an amazing guy! Very very nice and he set me up with a hell of a deal unprovoked. Heading in for an oil change on Tuesday! Will absolutely recommend to friends and family.
Name: S*** B******
Date: 2021-01-07 18:20:29
Rating: 5
Comment: I went for a quote to replace my Headlights, I got it repaired in quick time and with 1/4th the cost quoted by other Company auto services. Dave was very friendly, attentive to details and did the work in quick time, I will go here from all my coming Auto services, I appreciate their work. ( honest, quality, detailed, Helpful )
Name: K**** V*****
Date: 2020-11-10 14:24:49
Rating: 5
Comment: To Art, Dave and all of the mechanics at Tuffy Walled Lake:I just wanted to give you a quick shout out about my recent experience. I have an older Toyota that was in need of some brake work and while it was sitting it was damaged by a squirrel who was apparantly trying to make it into a new home. I brought the vehicle in not sure exactly what to expect. I was pleasantly surprised by how easy and pleasant the entire experience was. I enjoyed the way that Art entertained me with his quick wit and his sense of humor. But when it came to fixing my vehicle Art and the team was quite serious and thorough about getting me back on the road. He even went as far as offering to break my repair into payments and allowing me to use a discount coupon that I wasnt even aware of. My mom has been raving about Art and the guys at Tuffy for years. Now I have finally gotten to see why she has been so impressed. Thank you, for fixing my vehicle the right way and at such a reasonable cost. I feel like I have not only gotten my vehicle back, but I have also made a group of new friends. Thank you, sincerely,Kevin T. VaughnWixom, MI
Name: K** M********
Date: 2020-10-16 06:37:44
Rating: 5
Comment: UPDATE 10/2020Once again, Art and his crew came through for me with my daughter’s car. She drives the car like it’s a steam roller, trying to flatten curbs and widen potholes. After 3 years of that, the entire suspension was gone. Art tallied it up, gave me a very fair price, and did the work quickly and safely. That gives me incredible peace of mind when I live 500 miles away from my daughter. I know she will be taken care of there.But this review is not about how well they fixed the car. It’s about what an incredible man Art is. This man is one of a kind. He is the most honest business owner I have ever met. Always there to answer the phone, give good counsel, and put a smile on your face. In these tough times we are in, unprecedented really, Art is a man of integrity, and compassion. He caters to his customers like you would expect back in the 50’s, but not in this dog-eat-dog time we are in now. He gives a Master Class in just being a good human being. Even if your car needs no work, do yourself a favor and go there and meet him. Your life will be improved just knowing him. It’s guys like Art that give me faith that all are not bad. Bottom line: He is a great guy that I am better for knowing.Now, to my previous review:Art, Wayne, and the rest of the crew at this auto repair shop are the absolute best in the business! They came highly recommended to me, and I was blown away by their service. My vehicle was out of warranty, by just a few weeks, and the Ford dealer would not even look at the problem for less than a small fortune. Another garage looked at the trouble codes, and wanted to just start replacing parts, at a cost that was out of this world. I took my car to Art, and he and Wayne ran the diagnostics, and found a known issue from the manufacturer, which they quickly repaired. When I picked my vehicle up, they only charged me a very reasonable labor fee, and I was on my way. I cant say enough good things about this place. I will never go anywhere else. As a side note, I am so comfortable with Art and his crew, that I would not hesitate to send my 16 y.o. daughter in there if she had a problem with her car. That is how much I trust them! Thank you Art and crew for the excellent work, and for being honorable! That means more to me than anything!
Name: K**** M*****
Date: 2020-05-27 22:20:24
Rating: 5
Comment: -Thank youThank you for submitting your review. Your special offer will be emailed to you shortly.Your review:I took my truck to get work done on the transmission somewhere else which went ok, then to another place to do other repairs which cost 1500 an was given the keys back saying it was running perfect when it still topped out at 70 mph and missfired. A friend told me about Tuffy in walled lake and somehow in one day they fixed multiple problems and made my truck run better then it ever has on top of an amazing price and great customer service. WITHOUT A DOUBT THE BEST PLACE IN MY 17 YEARS OF CAR SERVICE, if you want a place you can trust to fix your vehicle without worrying about being screwed over or over priced THIS IS THE PLACE TO GO!! I will personally back them with my own checkbook knowing it would never be a problem! Being a motor head and loving my truck more then anything, what they did for me was one of the nicest things ive ever had done for me and they made one of my most frustrating 3 months turn a 180 soon as they handed me back my keys. Tuffy of Walled Lake will forever have my business and anyone else I know, I will forever be greatfull and loyal to them. THANK YOU GUYS FROM THE BOTTOM OF MY HEART, you fixed a problem I thought was impossible and not only did it fix my truck but it helped turn around alot of other things that was going south do to getting screwed from other shops an making me miserable over everday so you made a much greater impact in my life then just fixing my vehicle so I truly have no words to convey my gratitude.Please take a minute to write a review on one of these popular sites:View full website© 2020
Name: l*** v****
Date: 2020-05-27 14:01:36
Rating: 5
Comment: Very honest and they did a great job. Had two vans worked on, front end problems were only aligmments needed.May 21st 2020: Update, brought van in for recharge and it was another great repair. Wayne did a wonderful job checking the van and explaining the additional repairs that were needed. Thanks again.
Name: D O******
Date: 2020-05-18 19:09:53
Rating: 5
Comment: I had some issue with my cars fuse and battery. I went to Tuffy at Walled Lake and they took good care of my car and fixed it within minutes.They didnt even charge me for the service.I will definitely recommend Tuffy for car service.
Name: S***** K*******
Date: 2020-03-22 13:21:44
Rating: 5
Comment: I dropped my car off at 11:30 for front breaks and got it back by 5. Art is INCREDIBLE! So friendly and easy to work with (and funny!). Sal did a great job on my car. Put my mind at ease. My car is working great, thank you x10000!! I usually take my car to the dealer for work. I think I may have found a little gem!
Name: A****** S******
Date: 2020-03-11 18:54:49
Rating: 5
Comment: Today I experienced one of the best displays of customer service I have ever encountered at any shop hands down. I visited the Tuffy after experiencing light noise after getting my brakes serviced. I was greeted by a gracious man named Art. I filled him in on what I was experiencing after my service. And he had his guys Jump on it to figure out the problem, Mr. Art Offered me lunch 😊, Brought me hand sanitizer after I finished. And even after being treated so well, He informed me that I was missing a couple of components In which would be on the house for today!This gentleman had no idea that I’ve had a really rough go in life lately. And he treated me like a son.Thank you Art! And the mechanics at Tuffy!The best service I’ve ever had!-Tony
Name: C W
Date: 2020-03-10 01:49:42
Rating: 5
Comment: My 12 yr old minivans exhaust was getting loud. I called the shop at 7:40 AM and spoke to Art. I explained that I have a wheel chair accessible van used for a family member, so I could not leave it overnight. Was an appointment possible? Arts response, can you bring it in now? When I arrived about 20 minutes later, there were already 6 or 7 people waiting in the cramped waiting area. Art greeted me and told me it would take about 20-30 minutes before they could even look at it.About 45 minutes later, I am just finishing my coffee across the street and get a call from Art. Are you sitting done? You need a new exhaust system and its gonna be $1500. I start to rationalize, it is a 12 yr. old van, so I guess its reasonable. Art interrupts a couple of seconds later, just kidding, it will be $75 and its ready to be picked up.Bottom line - I needed the van fixed, so I was probably an easy mark for a dishonest mechanic. Thank goodness I read the reviews and chose Tuffy in Walled Lake. Art is honest and can be trusted. He has earned a lifelong customer.
Name: M*** G*****
Date: 2020-02-17 15:22:49
Rating: 5
Comment: My wife and I have been getting our cars repaired here for over 10 years and we couldnt ask for a better mechanic! No matter where we live in the area, they will continue to be the business we go to! Art and his crew are straightforward, generous, compromising, and more importantly, they get the job done!
Name: B******* T*********
Date: 2019-12-30 23:23:06
Rating: 5
Comment: I have taken multiple cars here over the years and have always had great experiences. When the engine blew in my Malibu Art was very honest about weather it was worth fixing and offered to look at any cars in was interested in free of charge, even gave advice and contacted people he knew with cars for sale. He was very straight forward on what cars were worth what was asked and what wasn’t. Not just art but every employee I have delt with has been very polite even when they are crazy busy they have made an effort to fit me in. I would highly recommend!
Name: J** G*********
Date: 2019-12-26 03:19:26
Rating: 5
Comment: I went into Tuffy’s for the first time ever on 12/20/19. While I was waiting on my vehicle to get some tender loving care, I sat back and observed how Art, the owner, knows some of the customers by their name, greets folks with hugs and instant comedy and bottom line, treats you like family. He has a natural ability to build rapport with anyone. Tuffy’s oozes of quality and integrity that are unmatched. Thank you for being a Christmas miracle and adding me as the newest addition to the Tuffy‘s family. I will definitely be back!!!!
Name: D* M*********
Date: 2019-12-04 01:35:21
Rating: 5
Comment: I am a young black male that works in walled Lake. Most of the time when I walk into an establishment out here, people look at me like I’m a troublemaker or some sort Which makes me feel uncomfortable.. but NOT Art the owner of Tuffy.Art was professional and polite from the beginning.!He made me feel comfortable with leaving my car with them. I got my car back in a reasonable time and I’m not going to say the price online but I will say,I’m going to recommend this place to all my friends and I definitely will be coming back.!!. I loved the whole overall experience..Dave was A Nice Guy Also.!P.SI called “Kennys Lakes Area Auto Experts” it’s a Car Shop in Walled lake 3mins from Tuffy. I Didn’t know what was wrong with my Car At First. So I Told Kenny what was going on with My Car over the phone..Kenny told me he Has to charge me $100 to see What’s Wrong with my Car...BUT when i called Tuffy,I told Art what was going on with my Car And Art Told me for FREE what was wrong.He didn’t even have to tell me that information for Free..Which just Shows That Art isn’t Just out for your Money.!.Another reason why I will be going back to Tuffy.!‘Dajuan= )
Name: E**** M
Date: 2019-11-19 15:20:32
Rating: 5
Comment: Art is such a swell guy!! He is truly a genuine person who cares about his employees and his customers. Early this year I went there because my car was acting strange and Art informed me that my timing chain needed to be replaced. I was able to get my issue resolved with the manufacture all thanks to Arts advice. He didn’t have to tell me that, any other car place probably wouldn’t have. Integrity right there!!! Tuffy has awesome service and I will keep coming here as long as I live in Michigan.
Name: r***** b****
Date: 2019-09-06 20:21:50
Rating: 5
Comment: Been taking vehicles (personal and work) to Tuffy for years. Art, the owner, is fantastic as is all of his staff. A pleasure to go somewhere where people are in a good mood and do a great job (at a great price) for the customer. The full parking lot should be all the indication you need that they take care of their customers.
Name: P* R***
Date: 2019-09-01 09:17:17
Rating: 5
Comment: Honest..friendly..best and fair pricingYou will drive away with peace of mind! Trust my experiences and Trust Art and his expert mechanics-you will have found more than a business you will know you have a friend! TheyOnly work on my car when necessary (not like many dealerships or garages thatll work on your car falsely) This Tuffy location is worth your drive and the tight parking. A mini museum in the inside, along with a miraculous humanitarian story. And I am trusting my 4th vehicle to Art and crew! Phyllis R.
Name: K*** W******
Date: 2019-08-15 17:33:42
Rating: 5
Comment: What can I say? 5 star in every way. The best auto and Muffler place in the entire area. Art is always willing to keep his customers happy. If there were more Arts in the world, what a wonderful place we would have. Thank you to the mechanics and office personnel. A 5 star rating all the way. Dont even think of any other place for automobile repairs than Tuffy Muffler.
Name: P***** G***
Date: 2019-08-01 20:11:28
Rating: 5
Comment: Art and his team of professionals at Tuffy Walled Lake are THE BEST! No minced words or run around. They give you not only the best price around but also deliver great care for your automobile. Support local business and see for yourself! Great work Tuffy!
Name: f**** s*******
Date: 2019-07-11 21:20:38
Rating: 5
Comment: The best part of this Tuffys is the owner Art . He is The owner and it’s not a corporate store. He’s always there makes all the right choices and decisions about the cars that come in especially mine that had so many things wrong with it I thought it was going to cost me $1 million to fix. His prices are fair the mechanics are unbelievable and I would recommend him highly to anyone. I will never go anywhere else knowing that I can trust Art and the people that work for him. It really did amaze me that when Dennis came out and listen to my car he knew exactly what was wrong with it when another dealer didn’t have a clue. Thank you Art and all your people for knowing the business inside and out. Fonda Schwartz
Name: J****** C*******
Date: 2019-06-10 20:11:41
Rating: 5
Comment: I highly recommend Tuffy Auto Service Walled Lake. During my commute my breaks started going out, I called my brother Fred who works here. I had it towed here and am so glad I did cause I also kept putting off getting new tires due to time and money, they had 90k miles on them (never replaced), my brother told me they do tires too. I was able to get tire prices cheaper than places I’d been pricing and better than the dealers pair I had plus new brakes all on a payment plan! David was very thorough explaining the cost breakdown. I’m so grateful to Tuffy for doing amazing work quickly, keeping me & my daughter safe and allowing me to do a payment plan, instead of an all at once charge!!! Thank you.
Name: T**********
Date: 2019-05-30 19:31:53
Rating: 5
Comment: After getting yanked around at a local referred place, and them eventually saying they cant fix my car because their mechanic is sick, Tuffy came through with flying colors. Not only was the repair done in half the time the previous shop quoted. Tuffy did it for less, fixed all the issues I was having (timing chain, control arms, stabilizer, bearings, water pump on a Pontiac G8) and kept me informed of all the needed repairs and costs. I cannot praise them enough, 6 stars if it was possible.
Name: S****
Date: 2019-05-02 11:08:50
Rating: 5
Comment: Yesterday should have been a really awful day for me but coming to see Art and David at Tuffy made the whole thing better. They treated me like family and got me in to work on my vehicle right away because they knew I was far from home and needed help. Everyone was friendly and they went out of their way to cheer me up and make me feel welcome. Pricing was MORE than fair, I paid hundreds less here than for a similar repair Id had done previously at another shop and they were able to help me with financing approval so I didnt have to pay the full balance up front. When I left, not only was I in a better mood than when I came in, but my car is running better today than it has in months. I will definitely be bringing my business back here again whenever my car needs work and you should too!
Name: M*** P******
Date: 2019-04-22 18:06:44
Rating: 5
Comment: This might be the highest rated business in the United States, and I had to give it a try. Im not exactly sure how the other auto shops around can keep up with the crew Art has Tuffy Walled Lake. It is the best place to get your car serviced.About my repair, I had my transmission serviced for my 2007 Lincoln MKZ. They received the car on Tuesday Night and finished the repairs at 8:00am Saturday morning. I could have bought a another used car for the money, and probably should have but the team at Tuffy Auto in Walled Lake did an awesome job. Every Day, Dennis had an update for me and let me know what had been completed on the car and what still needed to be completed. This was very reassuring.The history inside the building is insane and super comfy. Keep up the good work.
Name: C****** M*********
Date: 2019-02-25 19:39:08
Rating: 5
Comment: Youre thinking that a car repair service cannot possibly be rated this highly, right? That we all must have been bribed or something to write such glowing reviews? Thats what I thought when I first read them. But after my experiences, I can promise you that every 5 star review for this Tuffy Auto Service is well earned.I have taken two cars here multiple times. Led by Art, every single person on staff is professional and courteous. Every time Ive been there, the staff absolutely bends over backwards for me. This last time, I managed to screw up my hip the day I dropped off my car and they made sure I got a loaner car so I could get to my chiropractor appointment. Ive gotten bad news about my cars on a couple occasions and every time they offer me options without bias or upselling or talking down to me. They support whatever decision I make and their work is always quality. They honestly take pleasure in a job well done and knowing their customers are satisfied.I have recommended Art and the gang to basically everyone I know and I think every other customer is doing the same. Yes, there may be a wait to get your car back, but, trust me, its worth it. There is a reason their parking lot is always overflowing and that reason is that there is no car service shop in the entire Metro Detroit area that earns such trust and loyalty among their customers. Thank you from the bottom of my heart!
Name: T**** F*******
Date: 2018-12-31 20:27:11
Rating: 5
Comment: Art, the owner and his staff are the best! They treat me like family! I drive older cars and I always feel confident and safe having my vehicles serviced by Art and his team of great mechanics! The prices are fair and Art will always work within my budget! I cannot say enough how great they have been to me through the many years I have gone there! LOVE, LOVE, LOVE them! Thank you for all your hard work and integrity! You forever loyal customer, Terri
Name: M*** G****
Date: 2018-12-22 16:22:54
Rating: 5
Comment: I was having issues with the exhaust system in my 2014 Chrysler 300 and took it into Tuffys for a second opinion. The first place I took my car (which is just down the road) told me they would have to replace almost the entire exhaust system because it was rusted out and broken in a bad spot. They informed me it would cost $697 for cheap aftermarket materials or $1400 from Chrysler. They also said I wouldnt have my car back for a week because they had to order the parts.I immediately took my car to Tuffys for the second opinion. In just a short amount of time, they had my car up on the lift and showed me exactly what was wrong. One section of pipe had cracked so they said they would be able to just weld a new section of pipe to replace the broken piece and I would be good to go that same day for $160!!!I appreciate the honesty from Art and his crew who showed me exactly what the issue REALLY was and how they took the time to show me exactly how the problem was fixed. They dont try to oversell you and get the job done correctly the first time. I would highly recommend!
Name: D*** M***
Date: 2018-11-16 21:04:12
Rating: 4
Comment: Update!!!!Unlike any repair shop (or man ;) ) ever, the owner, Art, called today and we talked out the situation. He listened attentively to my frustration, he was kind, understanding and apologetic, and offered to cover any impound fees, I had incurred, as a result of this mix up. Its like a weight is lifted off of my shoulders.This is the kind of man I want to do business with and, in turn, refer my friends to.**Shout out to Art and his team for taking excellent care of our cars here in Walled Lake and Commerce.SERIOUSLY Bipolar Services!!!! Art is great, funny, helpful and friendly. THEN without explanation, not so much.Took my car to him for engine work. He told me it would need a new engine. I appreciated his honesty.I decided to buy another car, and asked him if I could leave the vehicle there, until the dealership could pick it up. He agreed, as long as it wasnt going to be months.Four days later I notified him that I purchased a vehicle. His worker helped me get my plate, and belongings out of the car. I gave him the name of the dealer, and left my keys with him. I said that the dealer would pick it up within a week, and he agreed to call me with any problems.72 hours later, without any warning to me, he called Lakeside Towing and reported my car abandoned, telling them he didnt know whose it was, and didnt have keys.When approached about this, I couldnt get a straight answer, from him, about why my car was impounded.I really like supporting small businesses and I had a great feeling about Art and Tuffy when I decided to go there.I just dont know what happened, and Art didnt care and wasnt interested in helping me.
Name: S***** M********
Date: 2018-11-09 17:36:15
Rating: 5
Comment: Art the owner is Very Honest. He helped me with getting my van fixed. The Mechanics are good and they arent pushy and looking into the problem and helping the customer. I Always recommend people to him. Thank you for All your Help. Moat places just want to ocer charge , Not Tuffy.
Name: K***** S*******
Date: 2018-10-16 18:17:04
Rating: 5
Comment: Art and Wendy are such kind people! I can trust them and they provide excellent customer service. I have gone to them for multiple repairs on my mercury sable. I now purchased a newer vehicle and I will only take my car here! The service was great, I am so glad I found this place.
Name: L* M***
Date: 2018-10-13 15:52:31
Rating: 5
Comment: Had the starter replaced on my Honda accord, they charged a fair price & did not try to upsell any other services. I dropped my car off in the morning & it was fixed a few hours later. I highly recommend Art & his crew.
Name: T**** L***
Date: 2018-09-20 19:29:43
Rating: 5
Comment: They treated me like family that was struggling. they took the time to consider my situation and worked with however. Mechanical repairs are never cheap, but tuffys does their job at the best price they can truly give us. Even if the repair is expensive, they work with you and move things around to help out. I dont go anywhere else and my mom has been going here since her 92 park ave
Name: E**** S****
Date: 2018-09-19 17:10:09
Rating: 5
Comment: HOLY MOLY!!!! BEST EXPERIENCE EVER!! Art and his team were so kind, accommodating and friendly.. Art even made my waiting time enjoyable, this must be a fun place to work! I came in with the mindset that I was going to have a huge, expensive repair that would take days, as I smelled fuel and had heard horror stories about such repair$. I hadnt left the car there for more than 2 hours and received a phone call that it was fixed and repairs were only $85, imagine my relief!!!!I will DEFINETLY return to Walled lake Tuffy with confidence that I will receive the best treatment from Art and his team!! THANKS GUYS
Name: L**** W******
Date: 2018-09-05 16:02:53
Rating: 5
Comment: Tuffy Muffler of Walled Lake is a great auto repair place. I drive from a couple cities away, and its well worth the drive. Owner Art is a great guy. The repair charges are really reasonable, and they are reputable! (No padding a bill here.) Have been coming here for 14 years, and love these guys!
Name: y****
Date: 2018-08-21 00:09:09
Rating: 5
Comment: Amazing service. Got my car in and out in one day and fixed tons of stuff. Always dependable and honest. They tell you what is necessary. They look out for you and your safety. Wendi is so sweet and amazing and Art the owner looks out for you like you are family.Tuffy is worth the ride to save your ride. They have kept me and my care safe for 10 years. Xoxo.
Name: J*** R*****
Date: 2018-07-27 16:41:32
Rating: 5
Comment: Art & Wendy and their crew of competent mechanics have maintained my 93 Ranger for 13 years. They recently inspected Moms 2013 Malibu (braking issues) and pulled up a Technical Service Bulletin regarding a faulty brake pedal assembly the GM dealership failed to disclose. Inspection, great detective work & advice at no charge! When repairs are needed, reasonable estimates have always been presented.If youre looking for reliable auto repair and great customer service at a fair price, look no further.
Name: C*** M*****
Date: 2018-06-13 13:32:08
Rating: 5
Comment: Ive been coming here since I moved to the area six years ago. Ive brought three of my cars in and have always been happy with their work.Art and the team always keep me informed about the problems they find, what my options are, pricing, and timing. Also, theyve let me know more than once if my issue could be the result of a recall Ive missed. So I could take it to a dealership and save myself some money. The way they treat their customers just isnt something you see enough anymore. Thats why I will continue coming here despite moving 20 miles away.
Name: R***** V*****
Date: 2018-05-15 15:19:15
Rating: 5
Comment: Superior communication skills, honest, reliable, excellent work ethic, caring, compassion, knowledgeable, perfect team, follow-up, customer appreciation, exceeded expectations, competitive pricing…. This describes Tuffy Auto Service Centers at Walled Lake with no exaggeration.In the winter of 2017, I was in a car accident and almost totaled my car. Initially, I took it to an auto shop in SW Detroit referred by a friend. Working on my vehicle for nearly a month, I finally was able to submit my rental car in which I paid out-of-pocket and picked up my repaired car. After driving it for a few days, I noticed a whistle coming from the passenger side of the windshield, the windshield wiper fluid container did not hold all the fluid – it was leaking, and the driver’s side auto window button did not work. The auto shop recommended that I take it back for final repair of the minor issues.To avoid another rental car expense, I decided to return the car during a six-day vacation. Upon my return, I called to see if it was ready. They asked me to leave it one more day for the final touches. When I picked up my vehicle after nearly seven days, I learned that the windshield, fluid container or automatic window was NEVER repaired. Needless to say, I was livid as it’s been four month’s since the initial accident.At this time, we decided to try Tuffy. From the moment I walked in to the moment I picked up my car, this team EXCEEDED my expectations. They told me that there were many work orders ahead of me. Therefore, I was not to expect the turnaround time to be a day. I was super okay with this as they were honest from the beginning. I was quoted five days for the repairs.As they inspected the vehicle, I was told that the windshield was NOT installed correctly which is why it was causing the whistle. Art was upfront with everything. He was honest, knowledgeable, and credible. He told me exactly what to expect and delivered accordingly. Not only did we NEVER have to follow up on the status as we received a call from Art/Wendy every step of the way, we were called a day earlier than expected letting us know that the car is ready for pick-up; exceeded expectations!!I’ve had my car for a couple weeks since its repair at Tuffy with no problems. No more whistles, the container holds an entire bottle of fluid, and my automatic window works. I also received a call from Art a couple days after checking in on me- the car! WOW! Yes!!! This is AWESOME customer service. As stated early, Tuffy is described as:Superior communication skills – kept me informed every step of the way.Honest – from the beginning, told me when I could expect my car.Reliable – all repairs were successfully completed.Excellent work ethic – true to their word.Caring and compassion – communication style.Knowledgeable – knew exactly what needed to be done.Perfect team – observed them all working together; not against each other.Follow-up and Customer appreciation – called me after delivering my car and communicated their appreciation.Exceeded expectations – repairs were completed a day before initial quote.Competitive pricing – compared to a couple other auto shops.Thank you Art, Wendy and the mechanics of Tuffy Auto Service Center in Walled Lake. – From your happy, satisfied customer, Raquel.
Name: E**** P*****
Date: 2018-05-12 12:56:55
Rating: 5
Comment: Tuffy has always been fair to me and a great environment. Art bought everyone bagels this morning and Wendi joined in the waiting room sing alongs. They also fixed my car at a fair price. What a great place!
Name: D** G******
Date: 2018-05-09 14:38:09
Rating: 5
Comment: Art and team were fast, friendly, professional, and competitively priced. I had a 100k mile tune up just before a major trip. Some additional services were recommended, but they were not pushy. Everything performed great, we had no problems on the trip. Highly recommend Tuffy Tire & Auto Service.
Name: D** S*****
Date: 2018-04-24 12:56:04
Rating: 5
Comment: I just had my first visit to Tuffy and it went very well. The work was performed on time and at fair price. I was able to talk to the mechanic afterward to get additional information on the repair and on another issue that was found. The front desk was super friendly.
Name: K********* B********
Date: 2018-04-23 22:06:27
Rating: 5
Comment: Art and his team are awesome. My sons car had a break line fail and exhaust muffler rotted out this past sunday. I had the car towed to their location and crossed my fingers that it could be done so he could drive to work without using my truck for the week. Art called me the next morning gave me a great price and had it done that afternoon. Could not be happier with the quickness of the repair and the quality of the work. Plus Wendi was great as well during check out. I will be looking forward to using their services again.
Name: J*****
Date: 2018-04-11 16:03:44
Rating: 5
Comment: Saw the reviews and decided to risk my life to get my failing car over to these guys.Was not disappointed. Very nice people. They treat you like family and care about your vehicle.They gave me a ride back and even insisted after I declined and said Id walk. When they performed a free inspection on my car, they called me and gave me a very honest description of all the issues.Theyre easy-going people just trying to make an honest living. I can respect that as we all want to do that, too. For this, I award them 5 stars.Well done!
Name: B**** B******
Date: 2018-04-11 01:03:45
Rating: 5
Comment: The best Tuffy location there is! They fixed my Jeep in 3 hours and provided the best customer service. They changed my oil, wiper blades, and even provided a courtesy vehicle free of charge! All around great experience, I highly recommend.
Name: M***** P*****
Date: 2018-03-11 20:58:09
Rating: 5
Comment: Ive been taking my vehicles and referring my friends and family to this Tuffy for a few years now. Due in large part to the owner Art Rott. Art treats everyone like an old friend. Thats the type of atmosphere I can always come back to. The service is excellent as well. I never feel as if Im being taken advantage of when Im there. I just have to deal with Arts verbal abuse... Lol! All jokes aside as long as Im in the area , this Tuffy will service my vehicles. Love ya Art!Marvin
Name: V**** o* R*****
Date: 2018-03-08 20:56:14
Rating: 5
Comment: Honest and fair auto service! There are cheaper guys around but you get what you pay for! Love Art and crew; have worked on both my Ford and sons Subaru and always very pleased with the work and pricing.
Name: K C
Date: 2018-03-01 17:08:14
Rating: 5
Comment: After a local repair shop I patronized for the past 20 years gave me misinformation, I was determined to find a repair service that operates with integrity. I googled best vehicle repair and Tuffy Tire and Auto Service showed a 4.9 customer satisfaction rating! I thought, over 300 customers cant be wrong and started reading the great reviews. I then called and talked to Wendy to ask if they are really this good...one chat with Wendy and youll know youre in good hands. I went today and Im happy I did. Not only are the employees great, but the customers are kind too! This speaks volumes to the overall environment and positive reputation. Art and all of you are awesome and Im putting this in my book! Ill return and I will surely make referrals. Many thanks! Karen
Name: S******** B****
Date: 2018-02-22 18:12:34
Rating: 5
Comment: Art and his crew are great! Ive been a customer for almost 3 years, and I always get great service. His pricing is fair and staff is friendly. I have recommended him to many of my friends and family. Thank you, Art, I appreciate all your great work!
Name: G** P*****
Date: 2018-02-18 13:04:03
Rating: 5
Comment: I have lived in Wixom for almost 20 years and always pass by this Tuffy shop. Saturday was my first time to visit and have them look at my Mini Cooper S. Wendi and Wayne are the best. I was given a quote and a payment plan that I am very comfortable with. The job done was also very good. Will definitely use them again. Thank you guys!
Name: E* S
Date: 2018-01-16 02:00:31
Rating: 5
Comment: Wendy and Dave were very helpful. I had a work van that needed service and when I arrived there were vehicles everywhere. I said to myself. I dont know if the work van will be ready in time. long story short they completed the work sooner then I thought. I thought they were very professional and I have been looking for a shop that I can trust to do good work. I hope this is the one because Im tired of looking. Thank you for your service.
Name: E**** E
Date: 2018-01-13 19:26:31
Rating: 5
Comment: (Wanted to do a second review, but google wont let me. I stand by my below comment and if you want honest and decent people to work on your car, this place is it. I live decently far away, and just confirmed the drive is worth it to take it to this shop) Art and his team are all amazing people. You can tell they genuinely care about you and have your best interest in mind. I left his shop feeling thankful to have found such a great place to work on my car, I would recommend his shop to anyone.
Name: M*** K
Date: 2018-01-08 17:03:19
Rating: 5
Comment: If you are reading this review, you are likely searching for an honest mechanic shop that does great work. You neednt look any further.I take all of my cars here, and have for the last two years. I found them while looking for a mechanic whom I could trust, located close to my office. I needed to have some work done to one of my cars (and I expected that the issue would cost a small fortune). I was shocked to find out what the real issue was. Other mechanics (and dealers) that Ive worked with in the past have advised work that did not need to be done (and charged a fortune). Not these guys.I live 60 miles from this shop, and I do not hesitate to take my cars here. It doesnt matter if they need a simple oil change or major repairs (and everything in between); this is the only place Ill go.In summary: this shop does OUTSTANDING work, and you can absolutely trust whatever they say needs to be done. Art, Wendy and the entire staff are amazing, too, and youll feel comfortable from the time you drop your vehicle off until the time you pick it up (and drive home happy). I would give them a thousand stars if I could.If you need repairs of any kind, and you live within any kind of striking distance from Walled Lake, this is the ONLY place you should go!
Name: C**** S****
Date: 2017-11-01 11:18:52
Rating: 5
Comment: The work that I had done was excellent and the staff went out of their way to see to it that my car was completed as promised. I had heard a lot of great things about this business and I would have to say that they set the bar in auto service and customer service. They have earned my business and I will not go anywhere else. Thank you Tuffy Auto Service Walled Lake.
Name: V******* W******
Date: 2017-10-31 01:37:15
Rating: 5
Comment: Great service and skilled technicians!!! They were able fix all issues Ive given them, and I feel safe on the roads when Tuffy Walled Lake completes my repairs! I ONLY take my car to this location because of the guarantee and as a returning customer Art always makes sure he throws in a discount to keep his customers happy! #LikeFamily #TuffyWalledLake
Name: B****** P********
Date: 2017-10-21 21:28:18
Rating: 5
Comment: Very friendly staff. Installed lots of new parts for a very great price. Huge thanks to Tuffys for being the only mechanic in the area who could fix my car before I have to drive back up to school. Never had a bad experience with Tuffys shops and I don’t think I ever will! All very trustworthy and won’t oversell on a part you won’t need. Twenty five minute drive for me but will be returning in the future. 10/10 would recommend.
Name: A******** N*****
Date: 2017-10-21 14:23:38
Rating: 5
Comment: Wendi is fantastic! I had a huge issue with my car and she made sure it was taken care of quickly. Not only did Wendi and her team make a long time customer out of me, but I make it a point to recommend Tuffy to my friends and family as well. Trust me when I say youll never regret taking your car for servicing here. Youll love their work as much as I do! Thank you again for all of the help!!
Name: M******* M******
Date: 2017-10-20 15:53:32
Rating: 5
Comment: I highly recommend Tuffy Service Center in Walled Lake, MI.Ive been getting my vehicle serviced at Arts Tuffy Auto Service Center for many years and I will continue going there for many more years to come. The technicians are outstanding and among the best in the industry. They are professional, knowledgeable, friendly, and pleasant to interact with. The team of technicians have resolved all my auto issues at the first attempt. Thanks Art and the team.
Name: D B
Date: 2017-10-18 14:44:56
Rating: 5
Comment: I’ve been taking my cars to Art and the crew at Tuffy Tire & Auto Service Center in Walled Lake for the past 20 or so years. Three reasons, integrity, quality and value!It is difficult these days to find a repair shop that you can trust. Not only do these guys do great repair work, but they recognize they are in the service industry. They offer free estimates, are transparent in their assessment of the problem, and provide a fair price for quality repair.Thanks again Art for providing the kind of service we all appreciate.
Name: Q**** B
Date: 2017-10-13 17:27:15
Rating: 5
Comment: I took my car to a different repair shop first, it was a nightmare!Then had my car towed to this Tuffy.... not only were the repairs much more inexpensive. My car was ready the next day.The staff was amazing in explaining everything and Incredibly friendly. I will never take my vehicles anywhere else.
Name: R** T*********
Date: 2017-10-11 11:23:51
Rating: 5
Comment: I cannot say enough good things about Art and his staff! I have always been hesitant when it comes to getting work done on my car, having been overcharged so many times before and never been given a full explanation as to what it was that was exactly wrong with my car. Not only will Art and his team tell you what is wrong with your vehicle, they will give you options as to go about fixing your vehicle so that it runs the SAFEST! Not only are they honest, fast and helpful, they treat you like family, and not the kind that comes over at Christmas, gets drunk and makes a scene, but the kind of family that takes care of one another! Art, Wendi and everyone here are the kind of people that you need to get your vehicle running right! I highly recommend Tuffy’s for all of your maintenance needs!NOTE: It wouldnt let me post this the first time, so this is my second attempt.
Name: T**** M*******
Date: 2017-10-10 22:56:01
Rating: 5
Comment: As a woman, there is no greater fear than taking my car in for repair. But Art and his team at Tuffys in Walled Lake were very good at putting my fears to rest. I found them to be honest and reasonably priced. So if youre looking for a great mechanic, please bring your car here!
Name: P*** S******
Date: 2017-09-25 13:03:03
Rating: 5
Comment: Ive got a 2003 Honda CR-V with 216,000 miles on it and I like to have an annual maintenance check done on it. Tuffy had a free maintenance inspection and I was able to get the needed repairs done at a reasonable price. Being open on Saturday really helped as the car needed to be kept an extra day. Thanks Art, Wendy and the crew!
Name: J**** K
Date: 2017-09-23 18:09:16
Rating: 5
Comment: 100% recommend! My car was long overdue for a few repairs and after putting it off for some time, I unfortunately had to take it in. I’m new to the Novi area and I don’t have much car knowledge, so I went online to search for a nearby place with “good” reviews. When I came across Tuffy Tire & Auto of Walled Lake, I couldn’t believe that they had sooo many loyal customers who left them great reviews. But now I understand why. I brought my car in at 7:30 am and shortly after they provided me with a free estimate of the work my car needed. Even though I couldn’t tell you the difference between a brake and a rotar, a repairman still brought me back to look at my “dissected tire area” to show me each thing that needed repairing and why. When I explained that I’m on a tight budget, Art helped me tremendously to make sure that I only had the necessary repairs completed for a safe car, all for the best price, and broken down into more affordable monthly payments. Art, since you’re probably reading this too, you have a great heART and I’m thankful for the awesome business you run (along with sweet Wendi and the rest of the crew).
Name: M****** T*****
Date: 2017-08-14 21:24:32
Rating: 5
Comment: Art and Wendi Are Awesome! I would recommend this place to everyone! I was stranded in the area and pulled in hoping for help and I received so much more. As busy as they were they managed to get me in. As little money as I was stranded with (Art never hesitate) to help me. Wendi even gave me toothpaste because of being stranded! Who does that at an auto shop? They Do! I live three hours away but for any major work it would be worth the drive to come here! I know they are honest, trusting and entertaining. Thank you to the Tuffy Team in Walled Lake!!
Name: R****** W*****
Date: 2017-06-26 02:01:36
Rating: 5
Comment: I absolutely love this place! I have dealt with a few auto shops in my days, and this one is by far one of the best. Honest, professional and fast! I took my daughters car there back in April for some work. It was done same day...a couple hours later. Then I took it back to get a. Oil change. Again, same great service! It is clear that Art cares about his customers and runs his business with integrity! I would definitely recommend this place to everyone!☺️😇
Name: L****** K****
Date: 2017-06-16 16:23:27
Rating: 5
Comment: Fantastic place! Ive been taking my car here for about a year and everyone is always very friendly and helpful. Theyve always given my car back quickly for oil changes and are very fair when quoting. Art has given us very good prices and treats customers very well.
Name: S********
Date: 2017-06-09 11:00:59
Rating: 5
Comment: The best! I took my car in on Monday and had it back by Wednesday! They did an amazing job on my car! They were very patient with all of my calls and e-mails about concerns I had with my car. I am amazed and how great my car is now with the fixes that they did. I have never had a better customer service experience, everyone was friendly and a joy to talk too. I will never take my car or future cars anywhere else! Thank you guys so much!
Name: S***** B*
Date: 2017-06-08 15:07:55
Rating: 5
Comment: Art and his crew are awesome! My mom referred us, then we started bringing our car and then we referred my sister. Art is honest, forthright, reasonable with his prices, works with you for payments if needed and timely. His lot is ALWAYS full but that is because the service is great! Its like finding a good dentist, once you find one, you dont ever want to change. Thats how my husband and I feel about Tuffys of Walled Lake. We will NEVER take our vehicles anywhere else. If a mistake or error is made, Art ALWAYS makes it right. Never fail. Keep up the good work Art and crew!
Name: D****** Y****
Date: 2017-06-01 23:39:50
Rating: 5
Comment: Art the Great and Powerful OZ and his staff were awesome! Very friendly, taking the time to listen to my list of repairs and keeping me informed as they were made . Art is a very given person and wants to make sure you are happy. Wendi thank you for making me smile as I am handing you my card.... laughing made it easier to bear the expenses! Thank you Tuffy TEAM! Highly recommend this shop!
Name: J****** V*****
Date: 2017-05-12 16:36:48
Rating: 5
Comment: Art and the rest of his crew are amazing. I have been coming here for 10 years since I got my license and my dad for much longer. They are always professional and yet personal knowing their repeat customers by name. If you have any questions as to where to go for auto repairs in this area Walled Lake Tuffy is the place. Fair prices, good service, good solid mechanics, and honest customer service! What more could you ask for!?
Name: L***** L********
Date: 2017-05-03 14:21:38
Rating: 5
Comment: My experience was awesome. The customer service is beyond measure. Its been a long time since there was a repair shop that you can trust. Well you certainly have that at Tuffy. Art is really good person, who is genuinely interested in helping you. He makes sure that your car is safe and ypu leave with a smile. They treat you as part of their family. Papa-Art, Uncle Mike, Uncle dennis, and cousin Wendy. Thanks again!!!!😁
Name: L*********
Date: 2017-05-03 14:20:10
Rating: 5
Comment: One of the best Car repair replaces Ive been to. Very honest, understanding, patient and successfully traded in my vehicle, for repair! Interesting interior seating and they have a great sense of humor! Dont go to anyone else, this is a rare place in todays world.
Name: T** S***
Date: 2017-05-01 16:54:46
Rating: 5
Comment: I do not do reviews very often but had to give Walled Lake Tuffy a Thumbs up on “Taking care of their customers”---While my car was in their lot my driver’s door got creased and dented. The owner Art called me right away and told me about the incident. He said they would take care of the repair.They took care of all the expense and also rented me a vehicle while it was in the repair shop.That’s how you take care of customers “Kudos to Tuffy” I’ll be back for any repair issue I have! Great Business!
Name: A****** M****
Date: 2017-04-27 11:03:35
Rating: 5
Comment: Honesty, integrity, character and transparency terms that are often thrown around today haphazardly without meaning. Rare qualities indeed and if one could find just one of these characteristics within an organization or a person they would consider themselves fortunate. Yet I know of a place where these qualities exist; not only do they exist, they thrive daily. They are embodied and put into practice every day at Tuffy Auto Repair in Walled Lake. The team at Tuffy values open communication and quality as job one. The integrity and the core values of standing behind the work that they do is second to none. As long as I am a resident of the state of Michigan I will continue to regard their shop as the service center that will service all my family’s vehicles.It is said that attitude reflects leadership and indeed this is the case for the leadership in the front office that is shown by Art Michael and Wendi. The flexibility, honesty and professional demeanor of the technicians will always have me coming to them for any service concerns. The extra time that they take to show me firsthand the issues and concerns of a specific repair job I believe are nonexistent in most automotive repair facilities. They are indeed worth their weight in gold.I have heard the quote that “the price of quality is soon forgotten but the cost of mediocrity lives on forever.” I believe that this organization lives and breathes the importance of quality and standing by their work in all its definitions. To the entire team at Tuffy thank you for many jobs well done!
Name: K***** S*****
Date: 2017-04-13 17:44:33
Rating: 5
Comment: Best Place To Take Your Car!My family and i always take our cars here when they are in need of repairs. The service is incredible and they make you feel right at home! I couldnt afford my whole bill straight away, but they were willing to work with me so i could pay some then and the rest later. I wouldnt take my car anywhere else, Tuffy of Walled Lake is the best! Thank you guys for everything! :)
Name: r**** r****
Date: 2017-04-10 16:30:34
Rating: 5
Comment: Dont even think about going to the stealership. Tuffys @ Walled Lake is the place. Art is one of the kindest people you would meet. I have been visiting this service center for about 6 months now and I must admit, I have never left dissatisfied. Arts crew are always on top of things. My 2004 Maxima is being pampered @ Tuffy Walled Lake. .I would particularly encourage all foreign nationals working in the Detroit area to consider giving your business to Art. I know it is difficult to trust someone with our car, especially when you are new to the area. By some divine occurrence, I found Tufffy@Walled Lake. I would recommend this to anyone who is new to the area and doesnt know who to trust with their vehicle. Thanks Art and Crew. :)
Name: D**** T******
Date: 2017-03-27 23:11:56
Rating: 5
Comment: Tuffy of Walled Lake is a great local shop, ran by some amazing and friendly people. They are my go to auto repair shop because they have great customer service, knowledgeable staff, and fair prices. Theyve helped me get my car up and running like new! I wouldnt go anywhere else and I recommend them to anyone! They are usually very busy so try to go in early or make an appointment. As a female, Ive worried in the past about auto workers taking advantage of my lack of car knowledge and Ive had bad experiences at other auto shops, but there is no worry when it comes to Tuffy of walled Lake. Theyve always treated me with kindness and respect. Plus, Art, the owner, is an awesome guy! Go here. Support local businesses. You wont regret it.
Name: J**** L***
Date: 2017-03-08 18:39:35
Rating: 5
Comment: I had some vehicle work done today by Tuffy (Art). Super easy to work with and very efficient auto service. I dropped of my car and had all work done plus more prior to the time they said it will be done. Car runs great and they have a very nice customer service area. Will be doing all my car work here from now on.Pros:Service is great.People are helpful.Easy to work with.Convenient location.Prices are good.Con:N/A
Name: M**** B****
Date: 2017-03-02 15:30:00
Rating: 5
Comment: Thank You. I personally want to write that Thank You to Tuffy.For a place to be so endearing to make sure I drive safely, really makes me sincerely happy!Tuffy, went out of their way (multiple times) when my car was not acting right to make sure I drive safely!Even when other issues might have been added, they had a no problem attitude!They understand financially where you come from and will work with you!Seriously! You just have to be up front about it!Theres a lot of Tuffy you could go to, a lot of auto places you can go to!But their arent dedicated worked like ART, MIKE, WENDI, and SAL!If you need help with your vehicle. ASK THEM!And dont go somewhere where you hope they will fix you up..Go to a place where you KNOW they will fix you up!!!!
Name: C****
Date: 2017-02-26 09:55:03
Rating: 5
Comment: I pass a plethora of repair shops and travel well over 20 miles to have my car serviced here at Tuffy Walled Lake. For the expertise and quality service Id travel 20 more. Theres nothing like Peace of Mind when it comes to my car. They care about not only your safety but your budget as well!I would Thank Mr. Art, but the Entire staff is Amazing.Thank you Tuffy Walled Lake!!
Name: S**** K****
Date: 2017-02-25 19:48:25
Rating: 5
Comment: Everyone at Tuffys is so genuinely interested in their customers. Their value of customers, along with their trustworthiness are really what make them the best around. They offer superior service with quality expertise, making them the place my wife and I take our cars to over and over again.
Name: N***** N*********
Date: 2017-02-16 19:38:14
Rating: 5
Comment: These guys know their stuff. Ive been taking multiple cars to Art and his crew for several years. Both minor and major repairs, and mostly imports. They always give me a good deal and work with me and stand by their work too. I trust these guys to fix all my cars more that I have ever trusted any other shop.
Name: L* M*
Date: 2017-02-11 18:25:46
Rating: 5
Comment: This post is to acknowledge the trustworthiness of the team at Tuffy Tire and Auto Service Center. I am soooo, not the poster, hence the time it has taken me to complete a review (a month). I must say, for me to post a review, someone must have done something worthy.Tuffy Tire & Auto Service Center receives 5 stars from me for customer service, trustworthiness, knowledge, and work/service. I have entrusted my car to them for about 2 yrs now at the recommendation of my sister, whom I trust greatly for referrals. My trust in Art and his team has me driving 63 miles roundtrip to get my auto care needs addressed. (NOW THATS TRUST!)My last visit, I must say I felt pretty down since it had been my 3rd trip there in a short period of time, however, I was very pleased with the courteousness and professionalism that I received, as well as the outcome. And one KEY factor is that Art KEPT HIS WORD! And that was, if I had to come back for the same issue, then the entire job would be done completely over AT NO COST TO ME!! Now thats AWESOME CUSTOMER SERVICE!!!Thanks to Art and his team for providing an awesome place to entrust your automobile needs to. Give them a try, I think youd be as pleased as me!
Name: r*** a****
Date: 2017-02-11 13:19:07
Rating: 5
Comment: I had a great time first time experience at tuffy walled lake. Art and the staff were very friendly and professional. Saved me $$$ by only doing necessary work to my 2003 Ford Ranger. Highly recommended!!!
Name: J*** T****************
Date: 2017-02-03 03:05:37
Rating: 5
Comment: Tuffy Auto Service Walled lake personnel are courteous, knowledgeable and professional. I brought my vehicle in for an exhaust problem and I was given an accurate and fair estimate. The work was performed in a timely manner as anticipated. I would highly recommend them to friends and neighbors. I plan on returning for future service needs. Thank you Art, Mike and all your service professionals. You are the best in the business.
Name: S*** S*****
Date: 2016-11-18 19:43:14
Rating: 5
Comment: I have to say I was disappointed with my first interaction with Art and his team when I had my car quoted for breaks. The quote seemed far more expensive than anywhere else in the area. Upon Art discovering my displeasure, he contacted me to explain why the necessary fixes needed to be done in order to keep me safe on the road.He went above and beyond to take action and change my experience from a bad one, to a great one. I truly value the thoroughness of their inspections and the customer service the provided me.I would recommend Art and his team to anyone needing car repairs!
Name: M******* D********
Date: 2016-10-27 15:56:59
Rating: 5
Comment: Art and his staff are great!!!I am a single Mom, expensive car repairs are never in my budget.When my rear brakes went bad and the fronts werent far behind, I knew I needed to do something quickly, so I went to Walled Lake Tuffy.I have been to this Tuffy location twice, and both times was dealt with honestly and fairly.The owner, Art, is not only friendly and funny making your visit enjoyable, (when otherwise you would be stressed about car repairs and costs,) but is kind and understanding as well. He helped me with transportation back to work and home and assisted me in finding an affordable way to pay for my car repairs and get my vehicle safely back on the road right away!On top of this, he threw in a free oil change, wipers and a coupon book!Art and his staff know how to do customer service right!Thanks guys!
Name: B*** S****
Date: 2016-09-21 21:11:08
Rating: 5
Comment: Honestly the best experience I have had at an Auto Service Center. Everyone, I mean EVERYONE was top notch to deal with. All my future work will be going here.Art kept my day from turning into a complete nightmare. I was great not having to worry about that one of a hundred things I had going on during the day. Props to Doug too for getting the job done in a super fast time.My praises will be sung from the mountain tops! Great work. Great price. Great flexibility with payments. Just an all around great experience. Just call them when you need anything done. You will not regret it.
Name: J*** B****
Date: 2016-06-27 18:07:54
Rating: 5
Comment: Art and the crew at Tuffy are the absolute best at what they do. In the era of lack of customer respect, this is a breath of fresh air. All of the customers are treated fairly and with respect. I have never had a problem with any of the repairs, its done right the first time. Art is a very honest and fair person and if you need an auto repair, this is the place to have it done.
Name: J*** H***
Date: 2016-04-14 15:23:45
Rating: 5
Comment: What a breath of fresh air this car repair shop is! I brought my 2006 minivan to them not too long ago and it needed a complete suspension rebuild. I knew thats what it needed because the dealer also told me the same thing and wanted $3800 to do the repairs. I brought it here for a second opinion and was quoted $1750, with parts and labor! I was currently unemployed when I brought it in and told Art, I think thats his name, that I cant afford to do all that. He said, Dont worry, youre our 1 millionth customer and that means you can make payments. I was floored to say the least. We worked out a payment schedule and he made the repairs that day. 4 months later I payed him off, even after having to miss a payment ,which he didnt bother me about, and the van is running great. I expected to get the shaft when I came in and instead got the gold metal treatment. I waited for the vehicle to get done and enjoyed their comfortable 50s and 60s decorations, a comfortable place to sit, TV to watch and all the coffee I wanted. Id like to go by just to enjoy those things! However, his sense of humor is a little to be desired :) I only saw smiling faces of people coming and going. Like I said, refreshing.
Name: J**** B****
Date: 2016-03-22 23:19:27
Rating: 5
Comment: Art & his team at Tuffy are very honest, get the work done promptly and very pleasant to deal with. I know some about cars & they even showed me the parts that they had to replace. I trust their warranty on their parts & labor. I will return when I need more work done (hopefully not soon)!
Name: T** D*****
Date: 2016-02-27 16:39:24
Rating: 5
Comment: I have brought my vehicle in a few times, most recently for brakes and struts. They had the car for a few days, so they arent the fastest shop but that is moot. They take the time to explain everything and do the job right. I had some issues after the brakes were repaired and both times I brought it back, they immediately took care of me. Art hung out with my kids, made them hot chocolate, and even gave them some toys to take home. You can really tell they care about you as an individual. I probably wouldnt have anyone else work on my car from now on, they have won me over as a customer for life. Big thanks to Art and his crew for taking care of me and my family!
Name: M*******
Date: 2016-02-26 15:40:20
Rating: 5
Comment: Being a single mother of 3, living in an area where I know nobody, these guys at Tuffys have come to my rescue multiple times! Incredibly fair priced, fast accurate work, and all around great people to deal with. They not only have a complete understanding of auto repair, they understand life and all that comes with it! When I move back to Monroe, I WILL DEFINITELY take the hour drive to continue my business with them. THANK YOU ART AND MIKE!♡
Name: S*** T****
Date: 2016-02-18 12:59:40
Rating: 5
Comment: I have been taking my vehicles to Art for more then 6 years now. I have NEVER felt taken advantage of, mistreated or used as a source of income for the business. I have NEVER met anyone more interested and concerned with taking care of someone as Art demonstrates on an every day basis. To show the honesty of Art and his group, I brought my car in thinking it needed brakes due to some squeaking and what I thought was a soft pedal. They looked the car over and told me my brakes were fine, just dirty and a bit of moisture on the rotors from the damp weather. They could have easily sold me an entire brake job, but they didnt. They have shown many times that if it aint broke, it dont need fixing. Art will actually converse with you, ask about your family or exhibit human kindness hard to find these days. He has been there for us when we needed a hand up and one day I hope to return the kindness shown to us by Art.I can go on and on about Tuffy Service Center in Walled Lake, but the best thing I could do is HIGHLY recommend you find out what true service and honesty is by visiting them yourself, even if just for an oil change.
Name: D**** L***
Date: 2016-01-25 22:19:37
Rating: 5
Comment: The team at Tuffy are the best. Even though it is 30 min away from my house I wouldnt go anywhere else. As a woman, I know little about cars- Art has always given me the straight up, honest and upstanding. Great shop, great integrity, great group of guys. 5 stars all the way!
Name: L*** B***
Date: 2016-01-08 01:52:32
Rating: 5
Comment: HANDS DOWN! I would give TEN Stars if I could!! BEST Customer service hands down!!!Art and his entire staff are the most friendliest, honest, and trustworthy, people around. I have never felt more confident as a woman, being told what was wrong with my car. Ive been to other local places and have always gotten a run around, and never felt like they were on the up and up with me... NOT HERE!!! Art and his staff took the time to explain to me what was going to happen and how much it would cost, and also rule out what it might, or might not be, until they knew for sure!!A business ran like this, is hard to come by these days!!!Aside from the great people who work there.... Art has created the most comfortable environment to sit and wait for your car if need be, hot coffee, an amazing waiting area with lots of old school memorabilia, and LOTS of humor and good people!!! THAT is hard to come by!!!Thank you so much for treating me so well!!!Lori Blum
Name: B****** B*******
Date: 2016-01-07 21:59:03
Rating: 5
Comment: Where to start...The Man, the Myth, the LegendThe owner, Art Rott, is practically a demigod. Its obvious that one of the main reasons people rate this shop so well is the way he cares for his customers. He is a straight shooter, a master story teller, and likely one of the most compassionate people youll ever run across. All day long, he was teaching a lesson in how business should be done - pouring coffee and shooting the breeze with those of us waiting, working special arrangements with people that needed it, and immediately fixing any issues that came up. He would donate a kidney if someone needed it...and he already has...The ShopThe crew is efficient and highly knowledgeable. When I arrived, cars were double and triple parked through the entire parking lot. By lunch time, they had somehow cleared out the lot and sent most people on their way. Sal, who worked on my car, pulled me out to the garage to take a look at what was wrong, and I felt confident that he did the job right the first time. I have a particularly ornery 05 Subaru Forester, and they stuck with their quote, even though the job took twice the time they thought it would.Get there well before the shop opens, because there will already be a line out the door.I cannot recommend this shop enough, and I would be shocked to find myself anywhere else the next time I need work done.Art, if you read this, thanks for the pizza - Ill be back for another slice.
Name: A**** W******
Date: 2015-06-04 16:09:24
Rating: 5
Comment: I love the amazing and reliable service I have received every time I had to take my Jimmy in for service. I have taken my Jimmy other places before finding Tuffy and I can say I now truly trust who is working on it. They are very trustworthy and the prices are fair, this is a great place to bring your car. Great experience all around.
Name: T*** M****
Date: 2015-01-23 17:00:49
Rating: 5
Comment: I have had many experiences with various car repair centers. Art and his team at Tuffy are experienced, knowledgable, trustworthy and caring. They are always willing to explain the issue of my repairs ( I have had many ) in detail and as well stand by their work. I will ALWAYS take my vehicles to Art and the guys at Tuffy!
Name: M*** C****
Date: 2014-09-03 00:35:48
Rating: 5
Comment: Im from the Downriver Area and didnt know of any good Repair facilities around Wixom. It was a Blessing from God that I found Art at Tuffy Auto Services Center. It was really moving to have someone who cares more about their Clients then their pocket book. I will definitely be taking my vehicle back there for repairs. I would recommend Tuffy Auto Services Center to anyone who needs their vehicle taken care of. Thanks Again Art!!
Name: S****** o* t** P***
Date: 2014-08-22 20:11:54
Rating: 5
Comment: I always appreciate the great & reliable service that I get from Tuffys in Walled Lake. They work very hard to get you in and out of the shop fast and their work is extremely reliable and dependable. Their pricing is competitive but most importantly I trust their workmanship.Thanks to the entire crew at Tuffy and keep up the good work.Brian
Name: A**** F********
Date: 2014-08-20 15:43:01
Rating: 5
Comment: I took my van into Tuffys for a diagnostic of what is all wrong with it. They immediately found what was wrong with it and told me everything that I needed to do. They were all very friendly and accommodating, some even played and made noises with my 8 month old son as I was waiting in the lobby. When it came time to get everything fixed, they finished it within a day. Also Art was very very helpful in the fact that he saved me around $200. I will continue to take my vehicle and all of my future vehicles to Tuffys in Walled Lake, and you should too.
Name: D**** C*
Date: 2014-07-30 14:06:36
Rating: 5
Comment: This place is GREAT! They take care of you from the second you walk in the door. Art the owner offered me a hot chocolate and coffee, and then he will joke around with you. This place is very HONEST, and their prices are very fair. I brought my car in for an oil change, and we ended up fixing a couple small issues on the car for no charge. I will DEFINITELY be bringing my cars back here in the future.My only complaint is that the wait can be a bit long at times, because these guys are very busy and lots of people bring their vehicles here. Its not really a bad thing, but just a sign of a GOOD BUSINESS thats gaining a lot of popularity!Thanks Art! Keep up the good work Muscle Man!!
Name: E*** H*******
Date: 2014-07-23 04:23:28
Rating: 5
Comment: My muffler pipe broke and fell off my my car and I had to tie it up with towels so it wouldnt drag. I was terrified with having the towels on it that it may catch on fire and having my twin 5 year olds in the car with the fumes scared me as well. I had called one place and they told me no they wont even touch the car to do spot welding and wouldnt help in any other way. I was lost and scared and didnt know what to do. Then I came across Tuffy on google and had called them. I talked to Art and he was very nice on the phone and explained to me everything and told me I could come on in and have the car looked at. I went in and wasnt sure what to do. I talked to Art when I went and and he helped with everything and was very polite and made me feel better as well. I also had my girls with me and he would talk with them and play with them also. And the work that they did on the car all I can say is WOW!!!! my car has never been this quit. They all are very nice and explain things to you and will help you out. I will recommend Tuffy to anyone. They are really caring people there and they do AWESOME work, they truly are very honest and very fair pricing. Thank you so very much for everything that you have done for me and my girls. If you ever need anything done with your car I honestly recommend Tuffy in Walled Lake or any Tuffy they really do great work and are very helpful.
Name: M****** M***
Date: 2014-06-11 15:44:57
Rating: 5
Comment: Got my mufflers deleted on my 2013 Charger R/T. GREAT JOB done by the Tuffy crew, and very impressed on how nice and welcoming everybody was. I can tell you, I have a few Chargers and Challengers lined up to come in soon to Tuffy of Walled Lake. I can also tell you, ALL maintenance to my car will be done at TUFFY OF WALLED LAKE! Great prices, and Great people! ART, youve done a great job my brother, keep it up!
Name: A***** L****
Date: 2014-05-28 03:52:17
Rating: 5
Comment: I brought my car in to have the differential serviced and an oil change. I was told the oil change would be free since it was my first time there and I was having the differential flushed. When the mechanic started looking at the car and asked me why I wanted the flush done, I explained some problems I was having, and he told me he didnt want to do the flush because he didnt think itd fix the problem and Id be paying for a service I didnt need. Then he gave me the name of a specialized shop to bring the car to. And, after that, I still got the oil change for free. Knowledgeable mechanics, and great customer service. Ive never seen a mechanic tell someone not to pay for a service because they didnt think itd fix the problem, and send the customer to another shop. Thats a great sign of the customer care thats provided here, and theyve earned a new, loyal customer!
Name: A*** F*****
Date: 2014-05-15 18:40:19
Rating: 5
Comment: The service and experience I had while at Tuffy was the best I had received in from anyone in any business dealing. Art and his staff were incredibly knowledgeable and willing to help. They took my car in and had it out in a very timely manner and even informed me of some issues that were covered under a warranty that I thought had expired. No joke, these guys are the real deal in automotive service and I be happy to use their services again!Thanks Art!
Name: J** Y**
Date: 2014-05-15 09:21:31
Rating: 5
Comment: Was here for a wheel bearing replacement. After reading some of the previous reviews I figured Id give tem a try. Art the owner was great, a good guy with a big heart. Hes not looking to make a killing off of each job but an honest days wage for services rendered. The mechanics were very professional, explained what went down with the repair and did a great job. I highly recommend this Tuffy because of Art and his crew.
Name: L*** B*****
Date: 2014-04-24 15:10:46
Rating: 5
Comment: Just took one of my work vans in here and they were more than helpful. When I got wrong information from Belle Tire in Novi they were able to take a second look and after all I didnt need any work done. They saved me over $800. The owner, Art, and the other employees are super nice and friendly. They were fast and efficient. I wont ever take any of my cars anywhere else.
Name: A***** S******
Date: 2014-03-27 15:56:50
Rating: 5
Comment: I cant be more pleased with the service and help I received. Art, Josh and the rest of the staff went over and above normal service to make sure my daughters car was in great shape. My daughter is a college student and I am a single parent working hard to get my daughter through college. Art treated my family like we were his family. I have been taken for so much money by other auto repair shops because Im a woman and dont know anything about cars. But with Art and his staff I must say they are very honest and work hard to help you in any way possible. Im so thankful to them all.God bless them always
Name: P**** E****
Date: 2014-03-22 18:08:58
Rating: 5
Comment: Just moved to the area from out of state and needed a mechanic to look at a possible clutch problem. I found Tuffy Auto Service via google maps. These guys are the most honest and best in the area. Turns out it wasnt a clutch or transmission problem (they checked both). I was 40k miles passed recommended change of my serpentine belt, so I had it replaced. I will recommend them to everyone. Just keep in mind, they are the best in the area so they are always extremely busy. Be prepared to wake up early and get in when the store opens if you want to have your car serviced on the weekend (I got there 30 minutes after open and there were 20 cars ahead of me, already). FYI read some of the news articles hanging on the wall - this service station is owned and operated by individuals with integrity.
Name: C**** B*****
Date: 2014-01-14 21:49:33
Rating: 5
Comment: Ive been taking my cars, first a Plymouth Neon, now a Ford Mustang, to Tuffy Auto in Walled Lake for years. Never have I had a friendlier experience then dealing with Art, Josh, and the rest of the staff who work there. Always an amazing price on repairs. They make you feel like family. I will never get work done anywhere else then at Tuffy!
Name: S****** B***
Date: 2013-12-11 18:11:10
Rating: 5
Comment: I have been a customer at Arts Tuffy for many years .Recently, with the purchase of a new 2012 Focus I havent needed a lot of service. However, when I need some advice or work on a minor issue they have been very helpful and supportive. I went in today for a tire pressure issue. Though it was busy in the store the time I spent waiting was minimal. The problem was fixed with little cost.I also add that Art did buy my previous car which he knew very well. He gave me a price that far exceeded what I was offered by the dealer.And Art and his mechanics are regular purchasers of the girl scout cookies I sell for my friends daughter.Sheldon Beck
Name: C********** L***
Date: 2013-12-05 14:51:26
Rating: 5
Comment: Towed in from snapped belts. The place is popular, every spot had a waiting car. Still, they got to my car within a day. New belts, fair price, installed tight and road ready. Everything seems top notch so far, and the price seemed fair.I appreciate their attentiveness, especially meeting the mechanic who worked on my car and the time he took to detail what hed found. Good guys.
Name: A****** S****
Date: 2013-11-19 20:23:18
Rating: 5
Comment: Tuffy walled lake is definitely the best shops i have had to service in the metro Detroit area. The company I work for services many auto repairs, oil changes, gas stations, car lots and still, by far this would be the best event anyone of our staff has worked. It truly seems that the customers enjoy the time they spend in the shop while the guys work on their car in the back. With such a strong repeat clientele list; tuffy has built an incredible rapport within the community that relays a family atmosphere for both customer and employee. Our company is only there during the morning and there still has not been a single day when we havent heard some form of praise from satisfied customers. I have personally witness them go the extra mile for their customer rather it be taking them taking them to work, or home. Heck i have even seen them loan out a personal car to a customers to take home because they ran out of loaners just to make sure the customer could get to their night job while their car was being serviced overnight. In all i would highly recommend this shop to anyone thats looking to get some work done on your car, and can assure that you wont regret it.
Name: D** C*******
Date: 2013-09-11 18:07:26
Rating: 4
Comment: Josh and Art at Tuffy Auto Service have done a great job with customer service first and foremost. They have a very friendly staff and keep your visit light and entertaining. They really value their customers business and really value each and every customer. Their services have been very quick and reliable. I will definitely use Tuffy Auto Services of Walled Lake for my future car repair needs.
Name: J** W*******
Date: 2013-09-04 21:06:08
Rating: 5
Comment: I have an older car (it is at that age where little things seem to come up all the time) that needed some work done on it. Art and his team were able to accommodate my hectic schedule and get my car road worthy again.Art is very personable and it is evident that he and his team take pride in their workmanship. I will definitely not hesitate to recommend him to others and will return in the future when the need arises.Thanks!
Name: C******* S******
Date: 2013-05-26 02:59:08
Rating: 5
Comment: I was very impressed by the level of customer service I received. I chose to take my car to Tuffy in Walled Lake based on the good reviews I had read online and I have to say they not only lived up to my expectations, they exceeded them! After my car was inspected I was taken back to the garage to be walked through the work that needed to be done. Every effort was made to make sure I understood what was being done and why. The price for my repair was very reasonable and they even worked me with me to make sure it was affordable, offering several options for repairs so that I could choose one that fit my budget.I would recommend Tuffy in Walled Lake to anyone who wants a good, honest place to take their car for repairs or just an oil change. You will leave knowing no one tried to up-sell you anything that unneeded.
Name: S***** B*****
Date: 2013-03-21 11:54:25
Rating: 5
Comment: My husband took my handicapped accessible van to Art and Crew – Tuffy Walled Lake and had an awesome experience!!!!We were in Ohio for a soccer tournament and went over a speed bump and heard a loud noise and all the sudden the car was loud, sounds like weneed a new muffler- Ugh. We anticipated a huge car repair bill.We took it to Tuffy Walled Lake; they had asked my husband to call before he headed over so they could have the garage available for handicap accessible vans.The diagnosis was a broken rear hanger that attaches rear section of exhaust to the bottom of the car so the exhaust system was just bobbing up and down. When we hit the speedbump we cracked the muffler.The mechanic was able to reattach hanger and weld the muffler back together in about 15 minutes for next to nothing. The mechanic was excellent at answeringquestions and explaining everything.The owner was very nice and the waiting room was like a museum with all sorts of things on walls, including a compassionate story about the owner donating a kidney.Tuffy Walled Lake is where I will go for future exhaust work and will be referring all my friends and family.Thank-you Tuffy Walled Lake!!!!Estelle BowlerI
Name: V***** A******
Date: 2013-03-02 14:43:16
Rating: 5
Comment: My alternator failed and I didnt know where to take it. I called the Commerce Township Belle Tire as I trust their work and people. They recommended Tuffy Walled Lake. I had been to Tuffy Walled Lake before but, I didnt know that Tuffy did alternator work. It is saying something when another business recommends another business. Tuffy Walled Lake is always straight up on price and service. Job is always completed when they say it will be done. Always explains things clearly and always patiently answers my questions. I never feel like I got ripped off when I leave like at other car repair shops. Job is thorough and properly done. Art and his crew makes you feel welcome whenever you step in the shop. I will continue to take my car to Tuffy Walled Lake...hopefully, not too often.
Name: R*** J*****
Date: 2013-02-07 01:22:54
Rating: 5
Comment: I have been coming to this Tuffy station for about 6 years now. I just had an experience there that in my opinion draws a defining moment between an establishment and the customer. I brought my car in a for a simple oil change and the found something wrong. I told Art, the owner, that I think it is covered under my warranty for my car. He told me great, go have them fix it then. I took it to the dealership and they told me there is nothing wrong with my vehicle and Tuffy is just telling you that cause they want your money. I told them that I dont think that is the case and called Art and told them what they said. He said, there is definitely a problem. I told the dealer that and still insisted there was nothing wrong. I picked up my car and drove back to Tuffy. Art said I dont want your money, you need to take it back and ask for the service manager. I did that and the service manager said bring it back and I will personally look at it. Well I just got back from the dealership again and sure enough Art was right and the dealership was wrong. They are going to cover all repairs for me. I bring my car to Tuffy because I know that I am going to get a fair and honest look at the issues with my vehicle. My relationship with Art went from being business/customer to a friend who I can trust and count on. Thank you Art.
Name: D***** T****
Date: 2013-01-06 02:43:57
Rating: 5
Comment: We are soooo glad that we found THIS Tuffy Muffler shop! Art and his staff are the most genuinely down-to-earth people weve ever had to deal with. Fabulous service every time, not to mention VERY fair priced services.Have to mention the nostalgic decor!!! Super cool... no need for magazines or tv. Get your face away from your electronic devices and look at every inch of the lobby walls. Youll even get to know a little bit about who Art is too... a GREAT guy and business owner. Well never take our cars anywhere else unless he can recommend someone.I bet hed still need more parking space if he had 2 football fields worth of space since his business comes highly recommended. Although parking is limited, just plan ahead and get in early :)Our hats off to you Art, and your great staff!
Name: E**** B*****
Date: 2012-10-25 21:51:49
Rating: 5
Comment: Tuffy Walled Lake took very good care of me. I went in last minute and was out the door very quickly and with money still in my pocket. This company is interested in building relationships and longevity with its customers and it shows in their service and attention to what is important to the consumer.I would recommend this shop to everyone within a reasonable driving distance.
Name: R****** B*****
Date: 2012-10-12 03:42:22
Rating: 5
Comment: Very professional staff, great atmosphere to wait in and you feel like the mechanics are are actually happy to help you. They take time to show you what is wrong on your vehicle and give you very flexible options to fix your car. They have great payment options that make it affordable for someone to fix their car that day. i fully recommend Tuffy in Walled Lake and will take my car nowhere else as long as Im a michigan resident
Name: D**
Date: 2012-06-14 22:31:56
Rating: 5
Comment: I found out about theTuffys in Walled Lake from a lifelong friend, who insisted I take my newly purchased used car there for service. Not only did they do an excellent job at a very fair price, the care and consideration they showed me made a lasting impression on me. Ive gone back on a number of occasions for different services and as always, the service was excellent. I recently had a major problem with my car, and Ryan helped me calm down from being completely frazzled and freaked out. He assured me that they would check everything possible to find out exactly what my vehicle needed. As a result, with the assistance of Pete and the other guys, my car was repaired and is now running great again. But I cant continue without saying that the main reason that the guys that work at Tuffys Walled Lake are so great is because of their fearless leader, Art. Hes the inspiration behind the great crew and tremendous atmosphere. I HIGHLY recommend this establishment to anyone that needs service to their vehicle. Thanks Art, Ryan and all the guys for your consideration, concern and excellent quality work. You guys rock!
Name: M***** L****
Date: 2012-02-20 19:44:36
Rating: 5
Comment: When I first went to Tuffys in Walled Lake (in 2007) they told me that I needed some work done on my Honda Civic and gave me a quote. My friend who sells used cars looked at my car and confirmed they they were honest and priced fairly. I have been taking my Honda Civic to Tuffys since that time and it is running great! They do excellent, honest work and have helped me save money by finding solutions to issues that would otherwise have been very costly. In addition they are always to take a moment on the phone to guide me (for example when my daughter locked her keys in her car) and have referred other businesses in the area for bodywork and tires.I feel very supported by Tuffys Walled Lake Auto Repair Shop. Thank you!
Name: A****** G****
Date: 2024-02-12 13:58:29
Rating: 5
Comment: Great service. Excelente job. Trusted people. Best place to get your car fixed.