Tuffy Tire & Auto Service Center

category: Tire shop, Auto parts store, Auto repair shop, Brake shop, Oil change service
address: 4703 Pickard Rd, Mt Pleasant, MI 48858, United States
Phone: +1 989-623-9368
Monday8 AM–6 PM
Tuesday8 AM–6 PM
Wednesday8 AM–6 PM
Thursday8 AM–8:30 PM
Friday8 AM–6 PM
Saturday8 AM–5 PM
Sunday9 AM–5 PM

site: https://www.mavis.com/locations/mount-pleasant-mi
rayting: 4.6
services: Service options: In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Credit cards, Credit cards,

Name: C****** S******
Date: 2024-02-16 16:42:29
Rating: 5
Comment: Awesome Service!! Called to see if they could loosen lug nuts and got me right in and right out!! Reasonable rates as well!! Will definitely be back!!!

Name: A****** S******
Date: 2024-02-16 16:41:09
Rating: 5
Comment: Very nice costumer service and they managed to help save my dad a lot of trouble and money by loosening the lug nuts on the tires🙏🏽🙏🏽

Name: C**** V***
Date: 2024-02-15 19:46:08
Rating: 5
Comment: Lauren was perfect and helped every need I had with my car!
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Name: L***** W*****
Date: 2024-02-09 00:32:06
Rating: 5
Comment: Got us in fast, an hour after I called to replace my alternator. It was a 1.5 hour job, they only took an hour to complete it. So I was only charged for an hour of labor. Honest and friendly staff, and a much better experience than the last mechanic I went to 😁

Name: K***** M***
Date: 2024-02-08 21:58:35
Rating: 5
Comment: I have had such a positive experience with this place! Nothing but good things:)

Name: A***** R*******
Date: 2024-02-08 13:53:29
Rating: 5
Comment: Great service. Very reliable. 10/10

Name: C**** H
Date: 2024-02-07 03:31:47
Rating: 5
Comment: They are amazing!!!! The people who work at the front desk are helpful and personable - shoutout to Lauren and Maria! Tuffy is honest and upfront about pricing and quick and efficient with their work. Nate worked on my car and he was knowledgeable and kept me updated with what he was doing. I will definitely go back for my car repair needs!

Name: K***** D****
Date: 2024-02-06 20:30:44
Rating: 5
Comment: Always amazing work when i bring my car in and Maria is always so helpful and supportive.

Name: L****** D******
Date: 2024-02-04 20:09:36
Rating: 5
Comment: Bandaging bada boom 💥 oil changed on a Sunday! Jason the counterman was a nice guy we will be back.

Name: H****** H* B***
Date: 2024-02-03 14:51:00
Rating: 5
Comment: Lauren, Maria, Jason and Logan got my car in, diagnosed the problem and fixed it in record time. Responsive, friendly and effective — the real deal. Super grateful for the service and help to me and my family. Also picked up some good advice along the way. Thank you! Blessings to all!

Name: K****** D****
Date: 2024-02-03 00:12:56
Rating: 5
Comment: I feel comfortable taking my car here and everyone knows that is important. The lady that works there (hate not being able to put her name here) is funny and nice to talk to. I appreciate their work. Thank you.

Name: L**
Date: 2024-02-01 22:09:15
Rating: 5
Comment: Maria (store manager) & Lauren (assistant manager)Anthony, Jason, Nate & Logan (state certified mechanics)Are amazing people they do quality work and go above and beyond with every job they doYOU ARE IN WONDERFUL HANDS with this team and they will do everything in their power to get you safely on the road at a reasonable priceThe new corporation in charge is in need of some serious developmentBut the team here is awesome 👌

Name: E**** P*******
Date: 2024-01-27 20:21:18
Rating: 5
Comment: I’ve had a great experience here! Turns out the odd sounds coming from my car was a pretty easy fix, and they fixed it free of charge for me! The staff is very friendly and helpful, will definitely be back if need be.

Name: B**** A****
Date: 2024-01-24 20:53:18
Rating: 5
Comment: The actual cost was half of what they quoted since half the parts were able to be reused after they started working on it. Very honest people definitely earned a repeat customer from me!

Name: T** S******
Date: 2024-01-20 19:26:41
Rating: 5
Comment: This was my first time coming to Tuffy. I like how hey are open on the weekends and accept walk-ins. It was convenient for me to walk in on a Saturday morning when I have free time. I went in because I had a coolant leak and they told me that the sound the leaks and fixed them up for me free of charge.

Name: B**** V****
Date: 2024-01-20 04:49:50
Rating: 5
Comment: Had to get my car fixed quickly as I was supposed to be headed home and couldn’t drive until my car was checked out and got some new parts. Everyone at Tuffy was beyond helpful and friendly! Despite not having the parts right away they got everything done as quickly as they could so I could get home, and they even ensured me that they’d get everything done that was needed to get me home SAFE. Definitely recommend them for all kinds of services :)

Name: A***** H*****
Date: 2024-01-18 16:50:58
Rating: 5
Comment: I took my car into Tuffy in Mount Pleasant to have a tire rotation and possible alignment due to my car shaking at higher speeds. I initially didn’t know they did more than just tires, so I had them run diagnostics on my check engine light that had been on for a while. They addressed what needed to be done and I felt they didn’t do more than what was necessary - pricing was fair and I am pleased with the service done on my vehicle. Lauren and Marie, at the front desk, were both personable and knowledgeable. They were kind to whoever they spoke to on the phone and in person. The Tuffy Mount Pleasant team seems to genuinely enjoy their jobs and working with one another. I sat in the waiting area as my car was serviced and was pleased with what I heard and saw. I will be returning to Tuffys in the future. Thank you for what you do! *finally no lights on!

Name: C***** T*****
Date: 2024-01-16 19:32:42
Rating: 5
Comment: I recently had the pleasure of working with Lauren and Logan. Lauren got me in the system quickly and kept me updated on when they would be able to get my car in the shop. Logan quickly found the issue and had me back on the road in no time. Thank you both for your service, and professionalism and being knowledgeable with my car issue.

Name: H**** S******
Date: 2024-01-12 17:50:03
Rating: 5
Comment: Super friendly and fast service! Had a flat and they got me back on the road quicker than the other nearby tire places could!

Name: C***** S******
Date: 2024-01-09 20:27:32
Rating: 5
Comment: Thank Miria for letting us get the water drain out of fuel filter you are awesome

Name: L**** B******
Date: 2024-01-06 22:36:43
Rating: 5
Comment: Great quality service , and a friendly atmosphere. Thanks Lauren and Maria and hats off to the technicians too.

Name: A***** M*******
Date: 2024-01-05 15:06:28
Rating: 5
Comment: They were extremely helpful. They let me walk with my vehicle and started working on it within minutes!

Name: B***** H******
Date: 2024-01-04 22:33:34
Rating: 5
Comment: They were good and fast with my car.

Name: A** A**
Date: 2023-12-30 20:18:15
Rating: 5
Comment: Waited 3 hours at Walmart on a completely flat tire while getting skipped so I called around to see who could get me in quick and they were able to help me out immediately. Definitely coming to them for continuous service.

Name: E*** F********
Date: 2023-12-23 19:14:49
Rating: 5
Comment: Lauren and Maria were very helpful and gave me all the information I needed to know about my car. They did a free inspection and found some issues. Logan fixed everything in a timely manner. Great job Tuffys! Definitely will return!

Name: B****** B******
Date: 2023-12-23 16:31:06
Rating: 5
Comment: I went there with a flat tire. They got me in right away. They met my needs and went above and beyond. They understood my situation, helped me and got me back on the road. Thank you for making my stop enjoyable, considering my circumstances.

Name: K**** A****
Date: 2023-12-21 21:38:24
Rating: 5
Comment: Felt welcomed. They went above and beyond to make sure that everything in my vehicle was fixed and looked at.

Name: K***** G*******
Date: 2023-12-20 16:09:56
Rating: 5
Comment: Great service and friendly attitude. Ive asked my local mechanic to check out an issue with my Tahoe after noticing that my coolant was having to be filled every few days. I asked 3 times and never found anything but instructed me to put K-Seal in my coolant tank as a preventative measure. However, that proved to be not helpful as my truck started leaking. After I decided to go elsewhere, I found Tuffy and they were able to get me in the following day. After only 10 mins, was told my radiator was cracked. They were able to tell me what was wrong in ten minutes. After dealing with the same issue for over a year, its comforting to know that there are still companies and qualified mechanics out there willing to put the work in and get your vehicle back up and running, running like new. They definitely gained a new customer as long as I live here. Great company and awesome, knowledgeable mechanics.

Name: V******* D*******
Date: 2023-12-15 18:43:27
Rating: 5
Comment: Great customer service! Super friendly and helpful.

Name: S**** F***
Date: 2023-12-09 20:46:27
Rating: 5
Comment: Got us in quick and did the work no problem. Would recommend over belle tire who refused to service the car for us.

Name: N**** B******
Date: 2023-12-05 18:26:11
Rating: 5
Comment: Great and excellent service, quickly handled my question & great customer service.

Name: S**** D***
Date: 2023-11-29 04:51:30
Rating: 5
Comment: Truly the nicest team of mechanics and staff that i have ever encountered. they were genuinely concerned for my safety with my older vehicle being in poor shape. when i got my new car, i took it to get inspected and they were so lovely. my car broke down less than a mile away afterwards (due to no fault of their own. the dealership put the air filter in wrong.)the mechanic that inspected my car drove me to my apartment building because he felt so bad. i truly would trust them with my life. :)

Name: T****** W***
Date: 2023-11-24 17:09:42
Rating: 5
Comment: Lovely staff, makes it feel like home! Shout out to Lauren for taking her time to break down prices and make sure I’m taken care of!

Name: C**** J****** I*
Date: 2023-11-20 21:26:00
Rating: 5
Comment: Friendly and respectful definitely would take my vehicle there again.

Name: B***** H***
Date: 2023-11-15 15:20:45
Rating: 5
Comment: We were traveling and woke up with low tires. Drove to Tuffy and both the manager and the technician were super friendly. We were willingly to put the air in ourselves but instead they checked all four tires and added air. The manager even came out afterwards to make sure we were satisfied. Great service and all at no cost!

Name: S******* K*******
Date: 2023-11-10 13:54:35
Rating: 5
Comment: The folks at Tuffy always look out for my best interest/safety when they work on my car. I never feel like they are trying to “pull a fast one,” unlike places I’ve taken my car to in the past. Super accommodating and considerate people!

Name: A*** E*****
Date: 2023-11-05 19:40:05
Rating: 5
Comment: VERY friendly and helpful staff. Lauren and Logan were amazing!

Name: G******* R********
Date: 2023-11-04 20:41:43
Rating: 5
Comment: I came in and they were very attentive and accommodating with the service I needed for my car. I will definitely recommend my friends to come to this place for great service and prices. Thank you

Name: S*****
Date: 2023-11-03 21:00:34
Rating: 5
Comment: Every time I come into tuffy Maria always goes above and beyond to help service my vehicle! I have gave this location a 5 star. Everyone has great customer service skills! I highly recommend coming in here to get your vehicle services

Name: B** K****
Date: 2023-10-28 13:32:37
Rating: 5
Comment: Wonderful customer service! Such friendly faces and wonderful customer service and very fair prices!

Name: R**** M*********
Date: 2023-10-28 11:30:28
Rating: 5
Comment: Yesterday morning (10-27-23) we took our car in because the engine light was on. Thinking we would have to leave it, we took a second car. Tuffy wasnt busy. It took about 5 minutes to determine the problem which was simple and inexpensive. It took about 5 minutes to fix it. Lauren was very helpful and professional and Logan, the mechanic, really knew what he was doing. We are very happy with the service.

Name: C****** O*******
Date: 2023-10-26 21:01:03
Rating: 5
Comment: I am college student far away from home, and they offered to tighten the lug-nuts on my car for free! The staff was super friendly and the service was great!

Name: B****** T******
Date: 2023-10-25 22:10:42
Rating: 5
Comment: 10/10! The only shop in town that could get the tire I wanted in an efficient time for a good price. Excellent communication & Maria was superior in customer service.

Name: N***** P******
Date: 2023-10-21 19:25:18
Rating: 5
Comment: I went to Tuffy Tire to have a brake problem fixed and I had excellent customer experience. They found the problem fast and it was just a lose hose. Thank you to the staff at Tuffy Tire I will be coming back for all repairs I need when them.

Name: E***** H********
Date: 2023-10-21 12:58:21
Rating: 5
Comment: Maria was so helpful every step of the way! From explaining the problem with my brakes, giving me affordable options and even looking into my warranty to ensure everything was covered that was suppose to be. She was incredibly informative and beyond great to work with!

Name: D***** R******
Date: 2023-10-21 12:52:26
Rating: 5
Comment: Super impressed with the prompt care, courtesy and professionalism in checking out my vehicle. I will definitely use their service, if and when needed. I highly recommend them!

Name: J***** K*****
Date: 2023-10-20 21:55:13
Rating: 5
Comment: Lauren and the rest of the staff was extremely helpful and the entire experience was very professional. I really appreciate all their help!

Name: R***** P******
Date: 2023-10-18 20:01:28
Rating: 5
Comment: They were all absolutely amazing and knew what they were doing!! 100% recommend!!!

Name: A**** W*****
Date: 2023-10-14 17:40:29
Rating: 5
Comment: Staff in the lobby was so pleasant and there was almost no wait for the techs to start working on my vehicle. Very happy!

Name: J******* S******
Date: 2023-10-14 14:14:52
Rating: 5
Comment: Had our Jeep towed here this morning and they immediately started working on it! No complaints! Will bring our vehicles back in the future!

Name: D***** C*******
Date: 2023-10-12 20:41:51
Rating: 5
Comment: They were so amazing and fixed my wipers with no cost they are the best and were so helpful and reassuring

Name: M****** T
Date: 2023-10-07 15:44:20
Rating: 5
Comment: Maria, Nate, & Lauren we’re amazing. All of them were super friendly & helpful. They got us in right away & had us back on the road in no time. They were all very good to keep us informed of what was going on with our car. I would definitely use them again & highly recommend this company.

Name: D*** Y*****
Date: 2023-10-07 15:30:47
Rating: 5
Comment: Super friendly folks that operate this Taffy location, drove up from way out of state to visit family, called that morning, told me to come in and they had me out before lunch! They even loved on my dog as well. Would not hesitate to cone here again.

Name: L*** M****
Date: 2023-10-05 15:34:45
Rating: 5
Comment: Maria is always so kind and helpful! Anthony did a great job in the shop and worked quickly. Im glad I found this store!

Name: M****** C******
Date: 2023-10-04 21:04:23
Rating: 5
Comment: Very nice, was able to get taken care of for a coolant issue in a quick amount of time. Staff was very kind to me and made sure to take care of any concerns I had with my vehicle. Would recommend!

Name: D** d**
Date: 2023-09-22 16:50:52
Rating: 5
Comment: Great service and went to have a new hitch put on my truck, my replacement wasnt correct. They declined to charge me. Super appreciate it!! 💕

Name: C*** C*******
Date: 2023-09-22 16:22:45
Rating: 5
Comment: Watching the ladies up front working hard and so pleasant to everyone who walks through the door or over the phone. I see a true passion for customer service here.

Name: L**** B******
Date: 2023-09-12 18:54:33
Rating: 5
Comment: Excellent service experience! Called with an urgent car problem and they fit me in within minutes. Always thorough, courteous, and knowledgeable. Highly recommend.

Name: S******** L*****
Date: 2023-09-12 15:20:30
Rating: 5
Comment: My car was acting up and I brought it in to tuffy to have it looked at they did a thorough inspection and did not find anything wrong but they did give me peace of mind for my upcoming drive to North Dakota.

Name: K** T*********
Date: 2023-08-19 19:07:01
Rating: 5
Comment: What a wonderful place. They were courteous, friendly & got my car right in & fixed the same day. Highly recommend them to anyone! My first visit here & Ill be back not only for repairs but for a visit with the wonderful staff!!!

Name: M***** L*******
Date: 2023-08-15 14:48:52
Rating: 5
Comment: Maria and the team at Tuffy have serviced my daughters vehicle multiple times. My daughter is a college student, and Mt. Pleasant is hours from home. The staff at Tuffy have treated my daughter like their own family and were so wonderful to work with. As a mom, I cant thank them enough for keeping my daughter safe, and making sure her vehicle was safe to drive. We will continue using Tuffy in Mt. Pleasant for as long as my daughter lives there. Thank you for everything!

Name: M**** R********
Date: 2023-08-14 20:49:16
Rating: 5
Comment: They were extremely helpful. the manager as well as the mechanics who worked on my car! they explained everything clearly. i will absolutely be going back!

Name: t*** b******
Date: 2023-08-06 19:18:29
Rating: 5
Comment: We are newly weds that are traveling for our honeymoon. We had issues with brand new brakes and rotors on our trip, hours away from home, and luckily found Tuffy was open on a Sunday. We were stressed and panicking thinking our trip was ruined but Lee and Nate saved us!! They immediately started working on our vehicle trying to find the problem and found a solution. These guys were so quick and worked us in and helped us get back on the road for our honeymoon. They were so helpful and showed us our old parts and explained how those parts should’ve been working and what went wrong. If we weren’t traveling and actually lived around here, this would be my go-to auto repair shop!! ⭐️ ⭐️⭐️⭐️⭐️ 5 from us!!!

Name: M** B******
Date: 2023-08-06 15:51:38
Rating: 5
Comment: Called on a Sunday morning and they saw my car same day. Gave me a fair quote and were very open and honest about pricing. Worked with Lee and Nate.

Name: C*** S**** 1
Date: 2023-08-01 15:32:37
Rating: 5
Comment: What an amazing place and experience. Absolutely horrible day and in a serious pinch they went so far above and beyond to get me back on the road they earned my respect. Thank you so very much.

Name: L**
Date: 2023-07-29 18:02:25
Rating: 5
Comment: Excellent service! They have super knowledgeable and kind staff and mechanics. A huge relief to find such a reliable place to service my older model Volvo!

Name: M*** T********
Date: 2023-07-23 17:57:44
Rating: 5
Comment: Popped in because we had a slight shake with our vehicle. They test drove it, inspected all the tires and looked underneath the car. Turns out we needed new tires to match the one we just replaced. But they said it wasn’t urgent, so we drove off, no charge. Great, fast, honest service e.

Name: G***** W*******
Date: 2023-07-20 22:08:58
Rating: 5
Comment: Drive two hours for vacation and had a brake light go out. After calling several places it seemed impossible to get it done the same day. After calling Tuffy’s and speaking with the service manager Lee, he explained that it would not be an issue to get it done the same day! The mechanic Nate had our light changed in under five minutes with NO charge! Thank you to the service team at Tuffy’s!!

Name: S*** L*****
Date: 2023-07-08 13:21:21
Rating: 5
Comment: I highly recommend this tuffy. The staff is amazing and helpful. Very fast and friendly. Bring your vehicle her for all you automotive needs. Maria is an amazing lady she will do whatever she can to help you.

Name: N******* G*****
Date: 2023-07-05 16:45:10
Rating: 5
Comment: Booked my appointment the day before online. Showed up and they were able to get my vehicle looked at and give me a quote in less than an hour. Also emailed me a copy and thoroughly explained what was wrong and how to fix it.

Name: S*** C******
Date: 2023-07-01 13:47:11
Rating: 5
Comment: Very kind and upfront folks here! Truthful and punctual with diagnostics, Ive never been nickel and dimed at any Tuffy. Theyll take good care of your vehicles here.

Name: C********** A****
Date: 2023-06-25 15:19:50
Rating: 5
Comment: Lee and Nate were awesome! No hidden fees, up front and super went the extra mile. The communication was excellent, and Im left feeling very satisfied.Even though they didnt have a tire in stock in my size, Lee called a different store to make sure for me that theyd have it, so Im not wasting any time. Plus they were able to offer a quote for a strut repair thats much lower than what other garages have quoted me, which is nice! Plus a 10% discount on my next visit, which is also nice!

Name: J***** A*****
Date: 2023-06-24 19:56:36
Rating: 5
Comment: These guys are amazing. I had a trailer fly off my hitch and the tire needed set back on the rim and beaded. I was in a pinch and they helped me out free of charge. Wonderful shop. Highly recommend

Name: N***** C****
Date: 2023-06-21 15:13:14
Rating: 5
Comment: Being a woman, I appreciate that this shop is ran by a woman.I was told by muffler man that I needed my catalytic converter replaced but Tuffys informed me that that was not the case. Go here if you dont want to get ripped off, Maria is wonderful 😊

Name: J W**
Date: 2023-06-17 20:32:01
Rating: 5
Comment: Noone had my size tire so I had to get my flat one plugged for free at BELLE tire then went to tuffy and then change my plugged one with the other flat one( for free) 👍

Name: J******* L**
Date: 2023-06-15 13:30:53
Rating: 5
Comment: The staffs are really nice here, helped us locate the issues while we were on a trip. Cleared safety concerns and got us back in the road. Really fast response and friendly, really appreciated!

Name: D**** M****
Date: 2023-06-08 20:28:13
Rating: 5
Comment: The staff at the Mt Pleasant tuffy are great, they have done work on mine, and my sons cars. We will definitely be back with future needs.

Name: i*************** N***
Date: 2023-06-02 19:44:59
Rating: 5
Comment: By far the best service weve had so far!! Traveling across the nation has been rough on our SUV, and as we were about to leave Mt. Pleasant to continue North, our car started acting weird. Locals recommended Tuffys, and I completely agree! They took me for a short drive to experience our issue, pulled it immediately into the shop and found the problem (which would have caused a serious safety issue had we continued driving), and were able to get the part within a half hour and proceeded to fix it for us while my wife, little kids, and myself waited in the lobby. The employees made sure to give our kids Popsicles, pizza, and breadsticks while we waited! What could have ended our journey in a bad way ended up only taking us a few hours extra wait before leaving.

Name: T***** W*****
Date: 2023-05-19 20:43:31
Rating: 5
Comment: Maria is absolutely fantastic! She’s been so helpful and the mechanics are wonderful! Would recommend to anyone who needs any type of work done on their vehicle!!

Name: M*** B***
Date: 2023-04-07 17:23:34
Rating: 5
Comment: Tuffy was excellent. I spoke with Maria, I gave her the quote that I received from Muffler Man and Maria was able to beat the competitions quote by hundreds of dollars. Tuffy is the way to go!!

Name: N***** H***
Date: 2023-04-07 13:33:06
Rating: 5
Comment: Maria and Jason were AMAZING!! I’m so thankful they were able to get me in on short notice.They were very knowledgeable, efficient and kind. Will DEFINITELY be returning for work on a different vehicle.

Name: T**** B****
Date: 2023-04-05 22:03:33
Rating: 5
Comment: Amazing people and service! The store manager Queen not only multitasked like a pro, she was pleasant and funny and out of her way helpful. She was totally supportive of my issues, and not only offered us a ride home, but when we declined she offered her own sweater to me to walk down the street in.

Name: E*** C*****
Date: 2023-03-30 15:30:59
Rating: 5
Comment: Some of the best service I’ve ever gotten! Anthony and the rest of the mechanics here always takes great care of my vehicle when I bring it in, and they make an effort to visually show me exactly what parts need replaced and why. Won’t ever give you the run around or sub par service just to get you out the door. Great, dependable shop!

Name: A******* T*****
Date: 2023-03-17 14:24:52
Rating: 5
Comment: First time taking my car to Tuffy Tire & Automotive and let me tell you was I impressed how there service was, extremely helpful and super friendly, will be returning to them, found my place to go to. Maria at the front desk was so kind she made sure I got what I needed, awesome experience this morning and super fast , gracias Maria!

Name: C****** O*****
Date: 2023-03-12 15:50:49
Rating: 5
Comment: Had a pleasant service experience at this location, was informative and all employees were very kind. They even let me know that I would need a new battery soon, definitely will be back!

Name: T* G***** (** G******
Date: 2023-03-11 18:16:47
Rating: 4
Comment: They have been reliable and decently priced. Had no issues get my brakes done when I needed them.

Name: Z******** S****
Date: 2023-03-05 21:04:37
Rating: 5
Comment: Guys at Tuffy got me in last minute for an oil change and got it done in no time. Great service, great price, and great guys if you want the job done right! Always happy with the rates they offer! Hands down definitely stopping back by.

Name: E**** R******* F***
Date: 2023-03-01 17:03:11
Rating: 5
Comment: I come in to this place every time something is up with my car. The shop owners treat you like family and explain everything to you in simple terms so there’s no confusion as to what’s wrong with your car. They always look for ways to save you money on your repairs, which is a godsend as a college kid. These guys never do me wrong!

Name: J***** T******
Date: 2023-02-26 01:03:36
Rating: 5
Comment: Brought my 07 Monte Carlo SS in for a loud exhaust (I presumed it was caused by a leak), and a service engine code related to the Catylitic Converter. They were quite thorough with their explanation of the services they were providing, and were very patient with their customers. Correspondence and work was completed in a timely manner. Very pleased with my visit today

Name: T*****
Date: 2023-02-14 15:44:12
Rating: 5
Comment: They were very kind and honest. Not only did I have everything explained to me in detail but I also got my car back in a timely manner. Great job all around.

Name: N***** M
Date: 2023-02-10 23:01:34
Rating: 5
Comment: My experience at Tuffys has been nothing but amazing! From the customer service at the front desk, to the service itself! They worked on my muffler, roaster pads, and wheel baring. I will continue to come back for future service! Definitely recommend!

Name: C**** G********
Date: 2023-01-26 12:54:39
Rating: 5
Comment: I took my car in to be diagnosed after some time of not working right. The professionals found a whole slew of problems, but gave me a quote that was way below what I expected with an expected finish time much faster than I anticipated. Even then, they did the repairs at an even lower cost without sacrificing a bit of quality. They did an amazing job with my car, and I would recommend this shop to anybody who needs a repair.

Name: E**** S******
Date: 2023-01-24 17:09:47
Rating: 5
Comment: Jason was very helpful when my husband had to take my car here. They were so considerate and really accommodated us because we needed it asap. Great service!

Name: M****** R***
Date: 2023-01-14 20:43:49
Rating: 5
Comment: Absolutely wonderful experience! I had a massive oil leak that was draining out all of my oil. Steve, Maria, and Nate each assisted me in a friendly, professional & informative way. They were able to take care of my repairs the same day. I highly recommend and I will be visiting again for my future needs. THANKS!

Name: A*******
Date: 2022-12-27 22:18:06
Rating: 5
Comment: Tuffy has done quite a few fixes to our car and always go over the top. We came in near close this last time and they still managed to get us in and do amazing work and got us up and running again. They’ve fixed our breaks, splash shield, bearings, and a few other things. They still haven’t broke again to this day, so no complaints! Everyone is extremely nice as well.

Name: E**** W******
Date: 2022-12-27 22:16:54
Rating: 5
Comment: Always great! We’ve had to bring our car here multiple times for various fixes and we’ve never been let down. The guys do great work, give it to you straight, and always go over the top. Thank you again!

Name: W******* N**** (***** B*******
Date: 2022-12-26 19:00:10
Rating: 5
Comment: 5 star review goes to Steve you are awesome 👌also to Jason hes the one who fixes my car and knows my car and Ive had no complaints so far he does a great job I wouldnt take my car anywhere else

Name: C******* P*****
Date: 2022-12-21 20:29:29
Rating: 5
Comment: Steve was fantastic and very helpful! As someone with no knowledge about cars or the like he really helped me to understand the problems with my car and what I would need to do to fix it. Will 100% come back again when needed!

Name: M** A******** o* M** M*******
Date: 2022-11-12 18:30:53
Rating: 5
Comment: I had a great experience in taking my car in for what turned out to be a coolant pump and serpentine belt replacement. Everything was quickly replaced when the parts came in the next day. Not bad for a short-staffed team (like everyone is anymore)!

Name: C****** L*******
Date: 2022-07-24 21:44:39
Rating: 5
Comment: Fast, efficient, and professionally done work. Would recommend this place to everyone. They have never done me wrong. Prices are very reasonable and they tell you everything they see wrong and what they personally would do with their own vehicles. Honesty goes a long ways! All of them at Tuffys Mount Pleasant location go by these standards and for that reason they all get 5 stars from me and my family. ❤

Name: H**** W*******
Date: 2022-06-29 22:43:54
Rating: 5
Comment: I brought my 2005 Prius in when several dashboard lights were on as well as some funny car behavior. They test drove it on the highway, ran diagnostics and found the code that showed I needed a dealer manufactured water pump with bracket, something they would not be able to source. They gave me a print out of the part with explanation of the code for me to take to my mechanic where I live. They charged me nothing. I appreciated their thorough approach and honest assessment. Thanks guys!

Name: B**** R*******
Date: 2022-05-27 16:28:04
Rating: 5
Comment: GREAT place. Just went to get my check engine light diagnosed and it got done in two minutes with no appointment. The mechanic even took a minute while he was busy to quickly diagnose my car in the parking lot. The diagnoses was free and other auto shops in town tried to charge me 100 dollars just to check the engine light code. Will ABSOLUTELY be coming back here for anymore repairs. Highly recommend!

Name: S**** S*****
Date: 2022-05-27 14:08:21
Rating: 5
Comment: Stopped in for rear shocks, and they were able to get it done quickly! Everyone there was fantastic - helpful, friendly, and professional. Highly recommend this location, and Id absolutely use them again!

Name: F**** R*******
Date: 2022-05-04 21:00:31
Rating: 5
Comment: I honestly can’t recommend tuffy enough. I’ve been there twice and both times they’ve gone above and beyond to make sure I’ve had a good experience. The ladies that work there are very sweet and friendly. They do amazing work and do whatever they can to help keep the price low. I’m in college and they offer a amazing college discount as well. 100% my favorite car repair shop in Michigan!

Name: R****** D****
Date: 2022-04-12 23:55:51
Rating: 5
Comment: We took our car in and they were friendly and understanding. Did there best to keep the price of the repairs below our budget. Definitely going back when we need other repairs.

Name: C***** H*****
Date: 2022-02-10 15:34:19
Rating: 5
Comment: I love coming to this place. I love how they show you exactly what’s wrong and they don’t try to cheat you out of your money. They are always so hopefully and this last time I went it,I was checking me tires and Jim kindly fixed another part of my car really quickly and easily. Thank you so much!! 10/10 recommend coming here.

Name: B*** W*******
Date: 2022-01-29 14:57:54
Rating: 5
Comment: Great repair facility. Friendly and helpful staff and better prices than others. I took my car to the dealer who insisted I needed the whole exhaust system replaced but Tuffy simply replaced only the broken section, saving me lots of money. I have brought other vehicles here over the last 10 years and the service and quality of work remains the same.

Name: D****** W*****
Date: 2022-01-04 00:49:09
Rating: 5
Comment: My Lincoln MKT had lived at dealerships for months. I spent 2700$ on parts because my car would not start at random times. Complete randomness. I finally decided to take it to tuffy and with in two days they figured out the solution with a 50$ fix. I am beyond grateful for Jason’s help fixing my car. I will continue to return and ask for him specifically. Thanks for helping my Christine ;)

Name: D**** T*********
Date: 2021-11-24 21:46:21
Rating: 5
Comment: Our transformation went out on us while traveling to Michigan for a hunting trip. We arefrom Alabama. We have a Good Sam membership. They sent our truck there. The two ladies who work the front desk where awesome. They helped us greatly. Gave us a ride to the rental car place. They did the best they could do for us during this time of year with parts shortage and everything. The mechanic did his part greatly too Great Job. Thank you so much for being kind and understanding.

Name: a**** p*****
Date: 2021-11-02 20:11:10
Rating: 5
Comment: I came here for an oil change and a diagnosis, overall it was a great experience. The mechanics asked for my input and showed me a leak that was on the underside of my car. The sales reps were very nice and one of them even gave me some candy!!! Fairly affordable and they offer a student discount, definitely recommend

Name: K****** S****
Date: 2021-09-03 18:25:46
Rating: 5
Comment: Last night my car was robbed. My drivers side door lock was broken and could not be locked, I called numerous auto repair places to help me fix my car lock since now the thief’s knew they could access it at any time, yet no one could find the time or do the job. I called Tuffy as a last resort and they got me in immediately to see if they could repair my lock. Not only were they exceptionally nice & quick but the man who repaired my car (Steve) came back in and told me that he wasn’t going to charge me anything for it. I am so beyond thankful for Tuffy and Steve himself. If you have any car needs please give your money and service to Tuffy. They are both amazing mechanics as well as amazing people.

Name: T***** P****
Date: 2021-08-15 12:51:08
Rating: 5
Comment: I have been to this Tuffy faithfully over the last 2-3 years for both my girlfriends car and mine. Each time I can appreciate the professionalism and straightforwardness that their customer service team provides. Recently I brought my Kia in for replacement of my entire rack and pinion and I was nervous because most shops will turn away Kias since their foreign cars. Not Tuffy though. I will say it has come off abrasive a few times when speaking with Joe about the repairs because he isn’t willing to budge on some parts needed, but that is to save the customer money down the line. He’s very realistic about your car and what it needs. My total came to almost 2k. As a college student, that could’ve meant my car wouldn’t get back to me for months. Sarah walked me through a finance application, and Joe walked me through the parts on my car. Afterwards, it was a piece of cake. I have never had such a good experience with a mechanic as I have at Tuffy. I picked up my car the very next day. As I was leaving, I was still hearing a sound from my steering wheel that was the sole purpose of me bringing it in. I called over a mechanic from the shop who I wasn’t even sure worked on my car and he explained to me that it was normal and would pass. He was all smiles as he assisted me. This is what a quality establishment is.I see for a lot of people that time is a big concern with Tuffy. I brought my car in on Tuesday. I had no intentions on picking it up until Friday. Wednesday they had my estimate. Sarah and Joe waited patiently for me to talk to my parents and everytime I called back with a new question they were kind and not rude about me calling frequently. Thursday afternoon I said yes to their estimate, and Joe immediately ordered my parts. Friday I had my car back. My situation was the exception and not the rule. I didn’t mind leaving my car there for a period of time for finance reasons. But my girlfriends car has been there multiple times and we left just as quick as we came. Tuffy is only as efficient as customers are. If you know you cannot go without your car, you need to express that and have a back up plan because if you want it done RIGHT, they need to take time. At this point, Tuffy is the only mechanic I trust in Mt Pleasant.

Name: C*** W****
Date: 2021-08-09 16:40:45
Rating: 5
Comment: They got me in on a Saturday to fix my O2 Sensor in my truck. The owner is professional, straightforward on the issue and prices. The staff was professional, engaging and you can tell they are about customer service. One of the best places in Mt Pleasant.

Name: A**** S*****
Date: 2021-08-05 13:01:48
Rating: 5
Comment: Friendly, trustworthy people and quality service! More than willing to make sure you understand what needs done and why. They are a rarity in these unfortunate times of no customer service and dishonesty. They have earned my respect and my return business! Above and beyond my expectations, if your vehicle needs work of any kind get it done here.

Name: M** a** M*** P******
Date: 2021-07-30 21:08:10
Rating: 5
Comment: It was a great place to visit and the people are very honest.I thought I needed my brakes done,and they did a very through inspection and even took off my back tires to do a little adjustment on the drum brakes.All this they did quick,and at the end I didnt even get charged a cent. I was so surprised how honest they were,how nice I was treated,and how well I was explained everything about my vehicle. I would highly recommend anyone to have their vehicle worked on at Tuffy.

Name: H***** M******
Date: 2021-07-15 13:50:53
Rating: 5
Comment: Dan and his team of mechanics were absolute gems!! They went above and beyond to repair the issues on my car, beat the competitors quote and even dropped off my car at my house when it was fixed! It’s hard to find a professional in this industry that you feel has integrity and good quality of work -Tuffy in Mt Pleasant has it all and then some. Come check them out, you won’t regret it!

Name: S***** B********
Date: 2021-07-04 14:10:05
Rating: 5
Comment: I came into town the previous night and had problems wigh my car during the last part of my trip. I called Tuffy that morning and within three hours, they told me they could look at the car, diagnosed the problem and fixed it. Had to send out for parts twice. It has made my vacation so much better, and I am so relieved. And all for less than $300. Very professional and personable. Explained at every step what they were doing and why. Thank you so much!

Name: J*** G******
Date: 2021-07-01 15:56:01
Rating: 5
Comment: Everyone at Tuffy was friggin awesome. Starting with walking in the door Sarah was super helpful and informative. The mechanics got my car in right away to look at it and got back to me within the hour. They were super honest and let me know the work was probably going to cost more than my sh*tbox was worth (in much nicer words) but got back to me with a quote in no time. They got the work done in 1/2 the time they quoted and the total came in way under the quoted price thanks to these mechanical geniuses. Every person I talked to treated me like family, they helped me out a ton, I cant recommend them enough.

Name: G*** T*******
Date: 2021-06-29 22:54:37
Rating: 5
Comment: Hi I been taking my cars to Tuffy for 25 or more years. I do not know there secret but their employees have always been the very best. I trust them with my cars; they have been 100% professional.

Name: K****
Date: 2021-05-13 14:12:32
Rating: 5
Comment: This place respects their customers! I brought my car in for an inspection and was not left clueless. The mechanics here are direct and professional. My questions on repairs were met with informative answers and not just prices like other places I have been to. While we waited they even made sure to make sure my son was content in the lobby with a little silliness and cartoon watching. If need be I feel welcome to come back for service. Excellent work.

Name: J*** V****
Date: 2021-04-20 15:57:31
Rating: 4
Comment: After having this place recommended to me I decided to take it here. They did great work on my car which is rare to find for me due to my more rare vehicle. The staff seemed knowledgeable and worked with me. Although it took them some time to finish the job, I was done well. Two things keep Tuffys from getting 5 stars from me. 1) they are a little steep on pricing. Other places in town could have completed it for less money but not for the same quality of the job. 2) the lack of communication. Not once did they call me to let me know how my car was coming along, zero updates. They tell me itll most likely be done by close one day and then didnt let me know that i wouldnt be getting it that day. I guess I should have known from the absence of the phone call. Just those little things are what made me rate this a 4 and not 5. All in all, I am pleased with me experience at Tuffys and will be taking my car back there if and when I need to.

Name: M**** O****
Date: 2021-02-23 22:50:09
Rating: 5
Comment: They were so helpful and friendly, and didn’t push for me to make costly repairs. They told me what I needed to do to get my car back on the road and what I would need to do in the future to keep it going. This meant that I was able to pay for the quicker fix, and get the funds together to fix it for the long term. Very friendly staff!!

Name: A****** G****
Date: 2021-02-04 22:19:35
Rating: 5
Comment: Tuffys always welcomes me with open arms, bringing honesty and trust to the table. They offer free inspections which practically covers the entire car, they then show you everything so you can see for yourself & then they give you an estimate with no pressure on getting the fix that day. Spoke with Sarah on the phone twice and she was amazing! Very enthusiastic and humble, a great voice to have behind the phone. I had a screw in my tire (along with other issues) and they only had new tires available. I said I would call around myself and see if I can get a better deal, they then offered to call around for me which was super sweet. They found me a mildy used tire for 20$!! I was so grateful for them, they went and picked it up and put it on for me at no extra cost. Great staff, great inspections, great value.

Name: M*** F*****
Date: 2020-09-08 13:49:48
Rating: 5
Comment: My car would randomly shut off, and it was dangerous. Also from a repair that was done before I purchased the car there was glass and pieces left from the repair and they cleaned it all out for me. I had expected the repair to take at least a week and they had it done the next day. I really appreciate their service. Plus they gave me a 2 year warranty including towing. That was a pleasant surprise

Name: D**** A*********
Date: 2020-02-23 23:34:18
Rating: 5
Comment: Well, they took quite a chunk of change out of my piggy bank, but they informed me what was wrong, stuck to their estimate, informed me when there were additional issues found (I was anticipating this due to age of my vehicle and some other quirks that needed attention), they gave me a new estimate. They also offered a couple of services that I was looking to address myself, and gave me estimates for those issues (bumper and tailgate) that I couldnt refuse based on other quotes Id already received. Trucks running like new and looks better than it has for the past couple years. Thanks Jason!

Name: S*** w*** s*****
Date: 2020-02-08 17:53:54
Rating: 4
Comment: Customer service was great. They took me to my vehicle and showed me what was wrong rather than just telling me which was nice. Had my vehicle back the very next day. Prices were great. I went to belle tire for a estimate first and they wanted $1300 for all the same stuff tuffy did for me for half the price. Plus belle tire only wanted to sand down my rotor and use they same one when I got a brand new one from tuffy. Definitely make tuffy your first option you will be happy you did.

Name: C**** P
Date: 2020-01-24 19:44:36
Rating: 5
Comment: I have been to Tuffy at least 3 times in the past year and every single time was a great experience. The team serves great customer service and this one of the reasons that I will be a returning customer. They make sure your needs are fulfilled and that you leave with a smile on your face. Definitely recommend.

Name: B****** R******
Date: 2020-01-18 16:37:30
Rating: 5
Comment: I’ve had to take my car in twice (for different reasons) in the last two months and both times Tuffy fixed it quick and at a great price! Staff is friendly and help the best they can to provide excellent service! Will definitely go back for anything else my car needs.

Name: M****** H**************
Date: 2019-12-23 21:11:36
Rating: 5
Comment: Brought my car in for an oil change and was in and out in under 30 minutes. They also found other problems that would need to be taken care of, but would be good until spring. I was also helped with a tail light that I did not realize was out that none of the other mechanics noticed. In all I was very satisfied with how good they were.

Name: J***** M***************
Date: 2019-11-06 22:23:07
Rating: 5
Comment: I cannot say enough great things about my experience today. The staff was friendly and efficient. I walked in without an appointment and had my vehicle back and running by the end of the day. I highly recommend Tuffy Tire & Auto Service. I will be back whenever I need service on my vehicle.

Name: S******* L*****
Date: 2019-08-02 19:43:01
Rating: 5
Comment: I noticed that I had a tube hanging down under my car and at first I tried to go somewhere else but they told me make an appointment for the next day. So I called Tuffy to see if they could get my car in to look at it. It was about 3 on a Friday so I kind of expected them to tell me no but the lady in the phone told me so that they could look at it. When I got there the lady upfront was super kind and so was the main guy. (At least I think he was the manager. I should’ve gotten his name!) I told him I had to be to work in an hour and asked if there was anyway they could get it in right away. I swear I was only there for 15 minutes. The guy explained everything to me in a way that made sense and answered all my questions!I know it seems stupid to review when it was something so small as reattaching a hose. But this was the first time I went to a mechanic shop and didn’t get treated like a dumb 25 year old female who doesn’t know anything. It was nice and I will go back!! Thanks you to everyone at Tuffy for being kind and quick!

Name: C******
Date: 2019-07-29 16:10:11
Rating: 5
Comment: They do very good work for a fair price. I go to them whenever I need anything that has to do with my car. It’s eleven years old and running very well after it was serviced at Tuffy’s and when I had a problem removing my old licence plate they helped me out with absolutely amazing service. I would recommend them over anyone.

Name: M*** H***
Date: 2019-07-08 19:13:45
Rating: 5
Comment: Please please please chose Tuffy Tire over anywhere in mount pleasant and the surrounding area. The employees are some of the funniest and nicest people I’ve ever met at a repair shop. They fixed my car in a very very fast manor for a very very good price when compared to the dealership and other auto shops around the area! They will help you with the best service and smiling faces from as soon as you walk in the door to when you walk out with a perfectly fixed car. Great job guys thank you for fixing my car!!! Very happy I chose this place over another auto shop!!! Will 100% be bringing my car here whenever I have problems!

Name: J**** M***** (**************
Date: 2019-05-18 16:44:56
Rating: 5
Comment: Took my Jeep in for what I thought was my brakes locking up turned out to be a loose vacuum hose they fixed in less then 10min and sent me on my way no charge. They were nice, professional, and honest. Would definitely take my car back.

Name: J** L
Date: 2019-05-16 19:09:59
Rating: 5
Comment: Great experience, very reasonable people and prices.Dan was working on my 2001 Honda Accord that broke down. He was very helpful in diagnosing the problem and got back to me very quickly with reasonable quotes. I couldn’t afford the repairs unfortunately but they were polite and great to work with, only charged me for an hours worth of diagnostics and they definitely spent longer than that working on it.

Name: C*** H******
Date: 2019-04-05 12:02:10
Rating: 5
Comment: Ive gone to Tuffy a few times for exhaust problems as well as brake replacements over the last 4 years. Every time theyve been quick in their repairs and the prices have always been reasonable, getting you where you need to go ASAP. The staff is also very friendly and informative

Name: M****** R******
Date: 2019-04-02 03:55:06
Rating: 5
Comment: They were beyond helpful. I came in freaked out that something was wrong with my brakes. They checked out my car and quickly identified the problem. The ordered the parts and my car was fixed and ready to go by the next morning. They were also very willing to answer my questions and listen to my engine (it made a rattling sound) and solve that issue quickly. Their service eased my mind and was quick, not to mention the entire staff was polite and extremely helpful. I highly recommend going here with car issues.

Name: R**** S******
Date: 2018-11-09 22:17:50
Rating: 5
Comment: My car was making a scraping sound for the longest time. Took it to different mechanics in Mt Pleasant and other mechanics around Michigan, and none of them even heard the noise. Finally took it to Tuffy Tire in Mt Pleasant and they were able to find the noise and fix the issue, all for an affordable price. Highly recommend this place for any work on your automobile.

Name: G**** S******
Date: 2018-09-15 13:22:45
Rating: 5
Comment: Tuffy has been great. Ian looked over my car for a pre-purchase inspection ~3 weeks ago and the car has been running great and I didn’t run into a problem until today when it turns out I had a nail stuck in my driver side front tire and they managed to seal it fast and Jim and Jeff fixed it and I highly recommend coming here and me and my family love this place whenever we come in.

Name: J** R*****
Date: 2018-07-02 13:39:38
Rating: 5
Comment: I had to have my engine replaced and with it being done through a warranty, the people at Tuffy helped make the process so much smoother. It would have taken a whole lot longer and done for a whole lot more if they didn’t help. Everyone there were pleasant and straight shooting. Would return for future services.

Name: C****** P****
Date: 2018-05-25 02:52:41
Rating: 5
Comment: Our car broke down, we did not live in the immediate area about 40 minutes away. We needed a new transmission. They fixed it at a fair price and quickly, we left it Thursday night and got it back Saturday. They did not get it done till 3.30 and they close at 4, but they waited a few extra minutes for us to get their. They did an awesome job.

Name: C****** L******
Date: 2018-05-24 16:24:05
Rating: 5
Comment: Although there are multiple auto shops, etc. in Mount Pleasant I always take my car to Tuffy first. They don’t try to nickel and dime you. This is an honest company with an incredible staff that will do everything in their power to help you out ASAP.They’ve helped me order special parts for my car AND install them even though my car is foreign and requires unique tools sometimes. I’ve stopped in unannounced and they’ve helped me change light bulbs for free immediately in the parking lot. I’ve also had to leave my car there for an extended period of time while I was out of town, and was able to pick it up all fixed and ready to go even after hours. They pay attention to details and they do an awesome job.This doesn’t even scratch the surface, I appreciate this business and their hard work so much!! Thank you Mount Pleasant Tuffy!

Name: R*** S****
Date: 2018-04-21 18:59:25
Rating: 5
Comment: I want to start by saying that I was originally referred to Tuffy of Mt. Pleasant by multiple people before. The staff is absolutely wonderful. The staff is incredibly respectful and trustworthy. That stigma around mechanics just wanting to rip you off does NOT apply here! The mechanic that worked on my car, Jeff, was awesome! He showed me the parts that were replaced and explained the reason for the replacements. Even though the work they did was rather extensive they had my vehicle done in no time! They really care about their customers. I honestly cannot recommend their services enough.

Name: D**** L****
Date: 2018-04-21 17:50:03
Rating: 5
Comment: We stopped in because my significant others torrent had a bad shake needed a tire. The folks here at tuffy did a fantastic job. The price was right and the service was quick. In and out in about an hour. The people are decent and absolutely friendly if you dont mind cheesy jokes and a warm smile. I would definitely take my care or any other if they keep this level of service.

Name: C***** M******
Date: 2018-04-18 17:25:31
Rating: 5
Comment: I will be honest... the first time I took my car in to get the oil changed here I thought it was going to be rough and I was very skeptical. Well, I was completely blown away by there amazing eye for detail and how much the truly care about giving you quality work and advice! I recently jumped a curb and although there was no damage to my car, they took the time to thoroughly inspect it and noticed that I needed new struts (mine were the original ones--WHICH OTHER COMPANIES FAILED TO TELL ME TO REPLACE!) I love how they will walk you through what is wrong with your car and (in my experiences) will literally show you a diagram and explain it to you! I am greatly please with them and will continue to go back to them and recommend them to anyone who needs to have their car looked at or worked on! Incredibly nice staff and incredible service! HIGHLY RECOMMEND SEEING THEM! THEY ARE GREAT!!

Name: D*** B******
Date: 2018-03-22 18:09:55
Rating: 5
Comment: Stacy, Jim and the mechanics are very professional and knowledgeable. We take been using Tuffy for over 5 years and have always had a positive experience. We appreciate their honesty and the great customer service we receive. We have and will continue to recommend Tuffy to our friends and others in the community.

Name: K***** V****
Date: 2018-03-15 19:09:52
Rating: 5
Comment: Brought my car in for service and the staff was very friendly! They diagnosed the problem giving me an estimate with discounts. After a day my car was finished and my bill was cut in half considering not everything had to be replaced! Car runs great now! Tuffy continues to provide me with great service, and is #1 in my books!

Name: T****** M*****
Date: 2018-01-27 21:38:33
Rating: 4
Comment: The staff at Tuffy is very friendly overall and is quite knowledgeable. Stacy, who works behind the counter, is wonderful and Jeff, one of the technicians, is fantastic as well. My only issue with Tuffy is that it can sometimes be difficult to get information from them without keeping on them. They do a good job and care about their customers, but if you want to know what is happening with your car you have to pester them a bit.

Name: K***** W*****
Date: 2018-01-23 22:48:11
Rating: 5
Comment: Super welcoming and patient workers! You know when you sometimes feel like people who work at car shops kinda treat you like you don’t know what you’re talking about? I didn’t feel that way AT ALL here. Everyone I encountered working there greeted me with a smile, kept up pleasant conversation, and my car was in and out in a day despite calling it in when they had a full lot. I highly appreciated the kindness of the faculty, their hard work, and their patience! 👍🏼

Name: A***** S********
Date: 2018-01-15 20:50:07
Rating: 5
Comment: Tuffy has always been a lifesaver for me! Jim, the owner, is always so kind and helpful whenever I bring my car in when it has problems. Ive never had a bad experience once with any of the times Ive brought my car to them. They have amazing prices and discounts for the amount of work and care they take with your car. They even fixed my car door when it wasnt shutting due to the cold for free! It saved me so much stress, and I will be forever grateful for that! I will never go anywhere else because of how amazing Tuffy has always been for me. Thank you!

Name: M*** J******
Date: 2017-12-01 01:02:21
Rating: 5
Comment: Jim, the manager does an outstanding job with managing Tuffy! He is very friendly and helped explain why and what should get taken care of on my vehicle! The student discount is awesome and Jim was able to get my tie rod and ball joint fixed within 48 hours. There was a list of 4 things that needed to be fixed on my vehicle that totaled over $500, I asked Jim what would be priority to fix and could keep me on the road for the next 5 months (2/5 issues). He was very helpful and took time explaining to me what was important for me to get fixed. Highly recommend!

Name: R*** S*********
Date: 2017-11-26 00:57:53
Rating: 5
Comment: Perfect service. Our car broke down on Broadway and Tuffy Mt Pleasant was the best service we could have wished for. Jim and Jeff were extremely competent and professional, and super-nice: They drove us back to the hotel with the kids and were overall just super-helpful. I highly recommend this service.

Name: T****** D****
Date: 2017-10-21 17:24:24
Rating: 5
Comment: Such great people. We went in to change our brakes before a trip downstate for a wedding and found out there was a lot more wrong than we thought. They walked us through and showed us the car to show how bad everything was. We had to leave the next morning for the wedding and there is no way we would make it unless we got the car fixed. Thankfully, the staff started it as soon as possible in the morning so we could make it down state in time. They were very helpful and friendly and made sure we understood everything that was happening. Definitely going there from now on with our car because they are so great.

Name: S******** W******
Date: 2017-09-21 21:12:45
Rating: 5
Comment: This past year, I have had quite a few problems with my car (its now past the 200,000 mile mark). Ive gone to multiple repair shops and have to say that this one is my favorite. I have been here multiple times now and the staff have always been professional, friendly, and efficient. I cant thank the manager, Jim, enough for everything he has done. Definitely make friends with these guys!

Name: W***** P*******
Date: 2017-06-09 15:44:23
Rating: 5
Comment: Ive found the folks at Tuffy in Mount Pleasant to be friendly, professional, and most importantly, trust-worthy. Case in point, I just took my car in because the windshield wiper fluid wasnt spraying and after they discovered that it was a disconnected hose, they reconnected it, put it back where it belonged, and charged me a mere $3 for the repair. (To cover the cost of the fluid.) Im glad my family has found a place that we can trust for our automotive repairs. Id definitely recommend them.

Name: S**** T*****
Date: 2017-04-01 21:20:02
Rating: 5
Comment: I went to Tuffy for an oil change, and when they did the Free Inspection, they found my brakes were in really bad condition. Jim made sure the mechanic took me out to show me and Im so glad he did because I really needed to get them replaced. With all the repair shops around in the Mt. Pleasant area, Im glad I chose this one. Outstanding service, clean atmosphere, and affordable prices. Definitely recommend!!

Name: G****** P******
Date: 2017-02-19 17:23:05
Rating: 5
Comment: I originally went to tuffy because my exhaust pipe fell off. Now I have been in and out for various different fixes: muffler, catalytic converter, high pressure lines, power steering pump, serpentine belt, etc. and they have always been very friendly and my car comes out running better every time. They do their best to get you back on the road as quick as they can. I would recommend them to anyone who needs work done on their vehicle.

Name: E**** C********
Date: 2017-01-06 23:30:39
Rating: 5
Comment: I originally went to Tuffy to have my power steering fluid replaced. They thoroughly inspected my vehicle and found I had recall on my Mercury Mariner. The staff went above and beyond, Im so grateful for their help. They went as far as to schedule an appointment with the dealership to fix the recall. I appreciate the amazing service and kindness from your staff. As someone who isnt from Mt. Pleasant, this is by far the best experience Ive had when dealing with car troubles. Thank you!

Name: L****** H******
Date: 2016-10-22 19:06:23
Rating: 5
Comment: I cannot say enough good things about Tuffy. The very first time I went in about a year ago, the issue was an easy and inexpensive fix. Because I was a first time customer, they did it on the house. Since then, Ive been in about 3-4 times for general maintinence/questions and Ive never had a bad experience. Each time I come everything is done in a timely manner. They are always very accommodating and honest. When its a busy Saturday, they are going to do all they can to give you the information you need and fit you in. The manager, Jim, is a great guy who makes sure he and all of those working provide you with the best service. Hes always been very friendly, honest, and understanding of your requests. His above and beyond service is what brings me in each time. Im from out of state and during the time I am living in Mount Pleasant I will always be taking my vehicle to Tuffy!

Name: N*** L*****
Date: 2016-10-05 16:04:55
Rating: 5
Comment: The best experience Ive had at an auto repair shop. After my tailpipe snapped on a trip from a neighboring city, I stopped at Tuffy in Mt. Pleasant to see what my options were. Even on a busy Saturday, the manager got my car on the rack quickly, inspected it, and then brought me out to show me exactly what the issue was. On top of all that, he described the different options that I had for repair or replacement, complete with estimates for each one. After just completing a separate major repair for my car, I chose to go with a temporary fix. The manager was very understanding and had the car finished within 45 minutes after that. On top of all that, he gave me a coupon for when I came in to get a full replacement of the tailpipe. If youre looking to get auto service, I cant recommend this Tuffy enough. Stop in for yourself and see the quality!

Name: A***** D********
Date: 2016-07-15 21:06:12
Rating: 5
Comment: I had been told that a friends mechanic would be the cheapest as he did work out of his house, but he was the SAME price for my $800 worth of repairs. Being a broke college student, I had a coupon for Tuffy and thats the only reason I had chosen them to first look at my car. Ultimately, not being able to afford $800, I chose to fix only the most important thing that was a safety issue -- but the brake pad fell right off when they tried to fix the wheel bearing. Brakes are expensive! I really didnt have a way of paying for a new brake pad and I work every day, so I need my car. Thankfully, Jim quickly offered, without even explaining my situation to him, to help me find a pad that wasnt as worn in the shop, for free, and taking his own time to coordinate that really made me glad I didnt go to anyone else. I wouldnt have gotten that level of quality or a free brake pad to keep me safe on the road! They showed me each and every repair that needed to be done so I could feel confident in the services I received and went the extra mile to make sure even the unexpected things were taken care of. I was afraid of being overcharged going to a chain auto repair shop, but I wouldnt have been able to get that type of service anywhere else. Thank you Jim and all the mechanics at Tuffy! Go HERE!

Name: G**** M****
Date: 2016-07-01 15:37:07
Rating: 5
Comment: Tuffy in Mt Pleasant is amazing! Ill never take my car anywhere else. I needed my car to be done pretty quickly and they went out of their way to make sure it was done by the time I needed to leave town. They were friendly and helpful, and had the best customer service of anywhere in town.

Name: W****** O*****
Date: 2016-06-30 15:26:20
Rating: 5
Comment: I am so thrilled to have Tuffy - and Jim the owner/manager - in my hometown! The service is always fast, they keep me informed, they are very fair with pricing, and are great communicators about my vehicle - taking time to explain the how and why! Im really glad they are here and enjoy taking my cars to Jim at Tuffy!! Rock on!

Name: P**** A****** T****
Date: 2016-05-07 20:09:36
Rating: 5
Comment: This is a wonderful place. If I have any trouble or issues with my car, I take my car to Tuffy and I usually dont even have to make an appointment. The manager there is very nice and helpful. I took my car there the other day and they were willing to order me special wipers and lend me some new ones till I get the ones I ordered. Excellent work ethic and customer service!

Name: L***** W*****
Date: 2016-04-22 17:42:16
Rating: 5
Comment: A few weeks ago, my tiny little car started to sound like a monster truck, so I took it in to a shop to get the exhaust looked at. At that shop, I was quoted over $550 to fix the exhaust, plus another $300 in repairs that the tech also found. I dont know about you, but I dont have $850 lying around to throw at a car that isnt even worth that much for a trade-in.I wanted a second opinion, so I called Tuffy. I talked to Jim and even he thought the quote was high, so he asked me to bring the car in so he could look at it and get me an estimate.When he called me a few hours later, the price for all the same repairs that the other shop had wanted to do for me came to just under $280. I was so happy I almost cried!When I went to go pick the car up, Jim took me out and showed me both the parts that had been replaced and walked me through what they had done. My car is back to herself again, quite as a mouse.Between the excellent service I received and the Done Right guarantee, Ive already started recommending Tuffy to my local friends.Thank you!UPDATE: After having my car in two weeks ago, I started hearing a clank squeaky noise, so I took it back in to Tuffy to let them have a look. Just got the call that it was something loose, they fixed it, NO CHARGE. Seriously, I cant say enough about this place. Thank you so much!!!

Name: A*** P*****
Date: 2016-03-20 02:07:10
Rating: 5
Comment: I would not trust anyone else with my car. I went in a few months ago for a basic oil change, and was told (and shown) issues with my car. Today I went in to get all of the issues fixed and these guys were so thorough! They worked with me to get the price down and save me money! The whole process took longer than expected, but I was constantly updated and felt like my car was in good hands. After the repairs today, they suggested I come back to get a free inspection to make sure the repairs were done correctly. I really appreciate their hard work and transparency. I will not be going to any other place to get my car worked on in the Mt Pleasant area!

Name: S******* M*****
Date: 2016-01-29 15:27:59
Rating: 5
Comment: Awesome service. The staff is really friendly and helpful. I dont know a lot about cars so I love that they explain everything clearly. The manager, Jim, is very friendly and good about explaining what repairs are important to get right away and which ones can wait and why. They make sure to have your vehicle looked at and repaired as fast as possible. When I took my car in because it was acting up and kept stalling on me, they had someone ready to take it for a test drive within a few minutes of me arriving. It needed one small part replaced so they had it dropped off while I was there and had it fixed right away. In total I was there for about 2 hours and when I left my car was running perfectly.The prices are very reasonable. Theyre very good about getting you in on short notice and making the repairs quickly provided that they have the parts but if they dont they generally have them by the next day. I would definitely recommend them to others.

Name: S******* L*****
Date: 2015-11-20 03:39:13
Rating: 5
Comment: AMAZING SERVICE! Was having issues with my oil and temperature gauge throughout the day today on my 2002 Subaru and eventually had to pull off on the highway multiple times. Called Tuffys in a bit of a panic and they said they could see me right away. Slowly, but surely, I arrived and they took my car in within fifteen minutes, even during a bit of a rush. Ran through lots of diagnostics, cleanings, etc. and fixed not only my gauge, but also my heat! Waited for about three hours in total, but was more than happy to have someone to inspect my vehicle and be able to make the 1hour+ drive back home safely! They gave me lots of great recommendations as well to take back to my personal mechanic for an upcoming scheduled appointment, and all free of charge! For a broke college student, who was far away from home, and with very little car knowledge, this meant the world to me! I highly recommend this very professional and welcoming company and would gladly do business with them again in the future.

Name: J*** L******
Date: 2015-10-06 02:36:11
Rating: 5
Comment: I came in today to get a nail removed from my tire and then get the hole plugged at the recommendation of a friend after he came to get a tire replaced, and it was definitely a good recommendation. I showed up randomly (no prior phone call or appointment), asked what they could be done, and within 25 minutes they removed the nail and plugged the hole. They took the time out of their busy schedule (their lot and garage were full of cars) to quickly help me out and I am grateful for that. Not to mention that everyone was extremely warm and kind. Would definitely recommend to anyone else.

Name: N****** S*****
Date: 2015-09-12 13:58:51
Rating: 5
Comment: I took my car to Tuffy because it needed a new transmission. Jim was awesome, he was extremely friendly and helpful. You wrote me a full quote and had me sign it before I left so there would be no surprises when I came to pick it up. The quote was exactly what I paid and my car is running great with no issues. They also gave me a loaner car which was huge because nowhere else in Mount Pleasant has one. I would definitely return to Tuffy in the future.

Name: D* J******
Date: 2015-07-06 19:52:16
Rating: 5
Comment: I was pleased to find the staff at Tuffy to be kind-hearted, honest, and hard-working. James took the time to listen to my concerns and questions, and he and Howard walked me through every step of the repairs. They promptly fixed my cars ball joint and, thankfully, noticed and replaced some leaky brake lines. I was much appreciative of their genuine concern for me and for staying late in order to help me. It is my pleasure to recommend them highly.

Name: S**** B****
Date: 2015-06-10 18:30:10
Rating: 5
Comment: I take care of the vehicles for the company I work for. Let me start by saying everyone was very friendly and helpful. I took one of our vehicles over for an exhaust problem. I went there expecting to get a very expensive estimate and a long wait. That was not the case. Tuffy had the truck in the shop and up on the hoist within five minutes of my arrival. Then they brought me in to show me what was wrong with the truck and how they were going to repair it, instead of trying to get me to spend more money on repairs that werent needed. The problem was fixed and completed within a half hour. I WILL be taking our other vehicles in for repair at Tuffy.

Name: S*** M*******
Date: 2015-05-21 19:16:32
Rating: 5
Comment: Update: My transmission died on me the week before Memorial Weekend! However, Jim at Tuffy was able to replace it in a timely manner and for an affordable price! This store continues to exceed my expectations, and I will always take my car here for repairs because of the level and quality of service.I have been here 3-4 times now, and as a college student who lives far from home, this Tuffy has always been extremely capable and affordable to fix my car when I get into a bind. I would highly recommend this place for everything and everyone. They take the time to show you specifically what is wrong, and what they are going to replace.

Name: M****** S
Date: 2015-02-28 18:11:14
Rating: 5
Comment: Tuffy has always taken care of my vehicles. Their fast, friendly, and affordable service has kept me coming back for all of my vehicle issues. I have had nothing but positive experiences from this shop, and I would recommend anyone to get their cars fixed at this fine establishment.

Name: H***** O****
Date: 2014-05-09 15:21:41
Rating: 5
Comment: I have taken 2 cars to this Tuffy in the last few years and they have always treated me great! They are extremely friendly, helpful, and understanding. They worked with my specific circumstances and made the whole process as painless as possible. Even though the location is a bit out of my way compared to other shops, I will definitely keep going back to them as long as I live in Mt. Pleasant.

Name: R*** B******
Date: 2014-05-01 18:24:46
Rating: 5
Comment: I have been taking all of my cars to the Mt. Pleasant Tuffy since my wife and I moved to Mt. Pleasant over 10 years ago. We have always had fast, friendly service, reasonable estimates, and repair costs that often went below the estimate quoted.The people at Tuffy are always willing to explain the problems they see, discuss the issues related to letting the problem go without being fixed, and use language that the layperson can understand.Finally, if you register on their website? You receive monthly coupons via email. These coupons have saved me hundreds of dollars over the years. Furthermore, I just received a free oil change for the period following my birthday. This is the only emails you receive from Tuffy.... they dont fill your email with spam.Great people, great service, great prices..... What more can you ask for?

Name: S****** J*
Date: 2014-04-18 15:14:21
Rating: 5
Comment: I have taken 2 cars here now in the past year and they have been absolutely wonderful. Last year, I took a Sebring in and it had a bad MAP sensor. They reduced my cost significantly and took very good care of me. Then, I had a bad battery and they were great about that. They didnt tell me I needed any more done, just did what was needed and kept in great contact about the costs of these before I paid anything. I then lost that car due to flooding out the engine from a very bad pothole in a flash flood. I bought another car a month ago and all of a sudden had a bad noise in the engine. Took it in to get it checked out and they told me I was very lucky, the timing belt was snapping in half and hitting the cover. Not going to lie, I was so upset and crying in there because I did not know how I was going to pay for this and after everything that happened I was so overwhelmed. They were AMAZING with me, they handled it very well and comforted me/helped do whatever they could to lower these costs. They had parts ordered and turned around in a day. I was in contact with my dad and his local mechanic the whole time and they were telling me its a fair price and to do it. I worry about going to automotive places due to being a girl and knowing nothing about cars, but Tuffy is not like that at all. They are trustworthy and quick and I will always take my business here. Thank you guys!!!

Name: A***** R******
Date: 2014-02-05 23:56:57
Rating: 5
Comment: I was referred to Tuffy by my sister after the latch on my hood broke. I always went to another shop in town but they wanted to charge me $265 to fix. So I thought, why not look around? I am so happy I did!! Tuffy ordered the part that got there the same day and got me right in and out! Did I also mention they charged me less than half the price of the other place? I was also impressed that they did not even mention how dire it was to get the other things on my car fixed while i was there like every other repair shop ive been to. They addressed my one and only need with great friendly service. I highly recommend this place!

Name: M**** M**
Date: 2013-11-27 00:56:13
Rating: 5
Comment: My visit here was quick and easy. They took my car in within 30 minutes and gave it a full inspection, fixed the problem quickly, and gave me the best parts for my car. The staff is friendly and they give discounts! Prices were reasonable, not to mention warranty and 1-year roadside assistance is included. Great place to go.

Name: R***** L******
Date: 2013-10-21 01:10:14
Rating: 5
Comment: Tuffy was able to diagnose what was wrong with my vehicle and fix it within 24 hours. They were very helpful with explaining what was wrong with my vehicle and why it was important to get it fixed correctly as soon as possible. I would recommend this Tuffy to anyone in need of services to their vehicle! Great place and wonderful service!

Name: S**** J*******
Date: 2013-07-30 15:37:07
Rating: 5
Comment: My husband and I have been going to Tuffy in Mt. Pleasant for many, many years. They do a great job and are very courteous and honest. Their prices are competitive and they have NEVER tried to sell me something I didnt need. I especially like the convenience of the overnight drop off. They also do a monthly drawing for a free oil change, which I won once! I would (and do) recommend Tuffy to anyone!