Tuffy Tire & Auto Service Center

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Name: Z****** R**
Date: 2023-11-09 00:32:40
Rating: 5
Comment: They always treat me well and go the extra mile. Its hard to drop a few grand on repairs but I didnt leave feeling salty about it

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Name: M****** W******
Date: 2023-11-04 21:43:21
Rating: 5
Comment: Excellent service! I really appreciated their communication as well. Top notch. I will be taking my vehicles here from now on.

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Name: J***** K*****
Date: 2023-11-04 14:46:21
Rating: 5
Comment: As out-of-state travelers who found themselves stranded with a broken muffler on a Thursday evening, we were incredibly grateful for the help we received at Tuffy Tire & Auto Service Center. After calling around to several other shops and being turned down, Tuffy was the only one willing to stay late and help us out.We arrived at the shop shortly before they were scheduled to close, but the staff was friendly and welcoming. They quickly assessed the problem and gave us an estimate for the repair. We were happy to learn that the price was reasonable and that they could get the job done quickly.The mechanics at Tuffy worked efficiently and had our car repaired in less than an hour. They added extra work to their already heavy schedule to make sure we were able to get back on the road in time to make our trip back to Ohio the next morning.We are so appreciative of the kindness and professionalism of the staff at Tuffy Tire & Auto Service Center. They went above and beyond to help us out in a difficult situation.I highly recommend this shop to anyone in need of muffler repair.

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Name: K***** C*******
Date: 2023-10-07 17:08:54
Rating: 5
Comment: Thanks to Michael at Tuffy for being so helpful with our vehicle on our girls weekend 10-7-2023. Definitely give you a 10 star review to get us ladies back on the road Thank you

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Name: E***** J********
Date: 2023-09-27 18:35:54
Rating: 5
Comment: Took my Toyota to a local Muffler shop and was told it needed 2 pipes that they couldnt get for at least 5 days and it was going to cost $2100.00. Made a few calls and ended up taking the car to Tuffy Auto Service Center. They fixed the pipes without buying new ones and it only cost me $333.00. All is quiet in my Toyota again. Thank you Tuffy!

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Name: G***** D*********
Date: 2023-08-20 02:32:51
Rating: 5
Comment: New to town, had loud noise issues and I was scheduled to travel out of town on Sunday. Mike and his team diagnosed and determined it was both front ball bearngs that needed immediate attention. They worked us in on their already booked Sat. and I can now travel knowing my car is in safe working condition. Thanks Tuff team!

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Name: S**** N******
Date: 2023-08-13 00:45:19
Rating: 5
Comment: Excellent and trustworthy service at this location. Not something I expected to find honestly, but they went way above and beyond in two separate situations.

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Name: A** L******
Date: 2023-07-07 18:58:50
Rating: 5
Comment: Very nice! They sqeezed us in for some alarming brake issues, and were able to assess the issue quickly. They were happy to work with us to find the cheapest and safest option for us :)

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Name: M* S***
Date: 2023-06-02 02:17:47
Rating: 4
Comment: Great service and warranty. Not the cheapest though

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Name: G******* F** W****
Date: 2023-05-19 15:54:47
Rating: 5
Comment: I am definitely recommending Tuffy Tire & Auto!! I didnt have to wait for service, the staff is very knowledgeable and helpful, they made sure the problem was fixed and did a great job! Every other place i called was on a 2-3 week wait. They had my car fixed in less than a hour 😃

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Name: S**** S*****
Date: 2023-05-18 02:17:16
Rating: 5
Comment: Got me in last minute and gave me a ride to work so I could leave my car for the day since I didnt have an appointment. Very friendly and helpful.

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Name: C**** H***
Date: 2023-05-17 03:02:17
Rating: 5
Comment: Fantastic service! I needed a new set of brakes on my 2000s sedan.The guys at Tuffys were super friendly and they took care of my needs fast.This is a great place to take your vehicle.The service was good and the price was fair.

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Name: B****** E******
Date: 2023-04-14 14:59:01
Rating: 5
Comment: Great and friendly staff timely service

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Name: K******* K***
Date: 2023-04-13 14:51:17
Rating: 5
Comment: Amazing customer service! Went in for an inspection, got some really bummer news I wasn’t expecting but still very pleased with how tactful and professional the entire experience was when delivering bad news. My visit resulted in some pretty big changes to our family transportation, which was in NO way related to the work these gentlemen performed. This also led to extra steps in taking care of things that were not their problem at all, yet Mike had no hesitation in helping me figure out everything I needed. I will definitely return with any future vehicle and needs it requires. Bonus points for being patient with my toddler and infant!!

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Name: C******** W******
Date: 2022-11-28 23:17:27
Rating: 5
Comment: A morning phone call resulted in same day service with excellent repairs. We are particular about our cars’ mechanical work and have always received quality workmanship and service. Highly recommend them!

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Name: T** H****
Date: 2022-11-28 22:10:24
Rating: 5
Comment: I needed brakes. Went in and they were able to accommodate my needs in a timely manner for a complete brake job. Price is in line with most shops. Staff is friendly and accommodating. If you must wait at the shop, there is a pizza shop across the parking lot and if you missed breakfast Randys Diner is just around the corner.

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Name: A***** H*****
Date: 2022-11-07 03:26:45
Rating: 5
Comment: Serra Motors of Traverse City flaked on my pre-inspection purchase at Tuffy. Tuffy understood the situation and was kind despite the waste of their busy time. Highly recommend Tuffy because of their customer service.

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Name: B A*****
Date: 2022-10-29 16:26:26
Rating: 5
Comment: Just left .....I CANT HEAR MY CAR. Thanks Michael for being quick real about the estimate and very reasonable on pricing.

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Name: M****** R*******
Date: 2022-10-26 15:39:23
Rating: 5
Comment: Very kind and courteous they checked my tire pressure and added air to my tire. Thank you so much again!

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Name: A***** G****
Date: 2022-10-17 17:23:54
Rating: 5
Comment: Took my vehicle in for an inspection before moving cross country and wow did these guys help. Needed new brakes all around and they found diagnosed and fixed an electric issue as well. Staff was professional, efficient, and helpful beyond belief. Highest possible recommendation.

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Name: C*** J*******
Date: 2022-10-06 14:37:25
Rating: 5
Comment: Went here for the first time recently, and was surprised at the personable service I received from Colin and even a couple mechanics. Even though they were very busy, the staff was friendly, professional and went the extra mile to get us taken care of. Thank you!

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Name: E******** P******
Date: 2022-10-06 02:02:13
Rating: 5
Comment: Hands down the best service I’ve received in a long time. I was in Traverse City on vacation and cv axel broke and I was unable to drive my car. They were able to get me in same day and get it fixed so I didn’t have to rent a car and drive all the way back up from Indianapolis. Thank you again for your top notch service!!

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Name: M*** K*****
Date: 2022-09-28 00:42:10
Rating: 5
Comment: I was driving by their shop right when my van starting making brake noises. I stopped in and they could and would fix it that same day. Pretty polite people and all, I just didnt expect the work that would need done and feel like I paid a little more than I wanted. But they were fast, professional, and fixed the van that day and that was worth it to me 👍

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Name: M***** G****
Date: 2022-09-10 12:12:00
Rating: 5
Comment: Called them, got in and they fixed my problem pretty much within 24 hrs. Great communication and service.

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Name: C****** M***
Date: 2022-07-26 16:19:27
Rating: 5
Comment: Absolutely phenomenal service! Just moved into our first house a few weeks ago (about 35 minutes outside of town) had to get my breaks and rotors replaced due to a metal grinding noise. Called in on a Saturday after calling around and hearing other places were booked out for weeks. Was able to come in and get a quote on the repairs needed and get all new brakes and rotors replaced same day!! My battery light came on last night when every place was closed. I went to advanced auto parts on south airport to get my battery and alternator checked, and all of a sudden I needed my alternator replaced. Called in the next morning and was able to come in right away and be serviced yet again on my car (with very little wait time) staff is all very friendly and knowledgeable with the work that they do. Coming from someone who admittedly knows pretty much nothing about vehicles, it was very reinsuring how they described the issues and what it would take to get things fixed. Long story short, my alternator is now fixed and my car feels almost brand new! Thank you Tuffy team!! Highly-highly recommend getting repairs done here!

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Name: n***** w*********
Date: 2022-07-18 14:55:31
Rating: 4
Comment: Here on a trip. Breaks ceased up came in for repair. Manager was very good with us. Suggested Randys dinner (amazing food). Came back and is working very efficiently to get us out of here and back to our trip. I would highly advise doing business at this shop.

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Name: S**** M****
Date: 2022-04-30 23:19:59
Rating: 5
Comment: The most wonderful customer service received!!! Today, I backed into a pole while up here on vacation. My car was badly damaged and my muffler was dragging. We called and spoke to Jim who immediately told us to bring it in and they’d give us an answer right away (it’s Saturday). I was so afraid we weren’t going to be able to get home but within 20 mins we had the fairest quote and explanation and 3 hours later I was back on the road.Jim, was incredible throughout the entire process. He truly saved the day. I’m baffled at how quick the fix was and thankful I’m not in a rental waiting for a shop to open. It’s 4 hours from my home but I’d come back just for him! Thank you!!!

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Name: L***** A****
Date: 2022-04-28 18:15:10
Rating: 5
Comment: Price for the work was fair and done in a reasonable. Amount of time I will go there again

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Name: E*** E*
Date: 2022-04-21 00:34:30
Rating: 5
Comment: Thank you for your honesty and taking good care of my mom when she took her vehicle here!

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Name: A****** H****
Date: 2022-04-12 02:13:35
Rating: 5
Comment: There very kind and definitely know and will let you know whats wrong

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Name: J***
Date: 2022-04-09 00:04:41
Rating: 5
Comment: I initially took my suburu here for the muffler and was told of a few other safety issues needing attention, in which didnt hesitate to schedule another appointment. I received a call from a technician named Mike, informing me, while working on my vehicle, one of the issues didnt require the repair they initially thought did, which of course saved me much cost! This was so appreciated and refreshing to know, there are still honest businesses out there, unlike subie guys, that will take you for all you have. Tuffy- you have my business for the remainder of my vehicles! Thank you for your honesty, promptness, and kindness!

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Name: S***** R*****
Date: 2022-02-25 23:40:36
Rating: 5
Comment: Good group, needed some exhaust work done and they able to help with quality work.

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Name: M****** D***
Date: 2022-02-25 14:30:24
Rating: 5
Comment: WOW great service! Took my Jeep Wrangler there because my check engine light came on right when I was about to leave for a 4+ hour drive. They got me right in, immediately at 8 am and spent an hour inspecting my Jeep and didn’t charge me to look at it. Very nice and friendly and up front. Would return!

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Name: D** W******
Date: 2022-02-25 01:17:44
Rating: 5
Comment: Big thanks to the friendly crew at Tuffy! I was visiting the Traverse area for the weekend from Illinois and picked up a bad vibration. On a Saturday afternoon, when the Buick dealership was already closed, they quickly identified my problem. After a quick removal of snow from my rims, I was on my way without having to pay a penny. You guys are the best!

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Name: A** R*******
Date: 2022-01-28 22:46:20
Rating: 5
Comment: Awesome staff and they look out for you.

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Name: A**** N***
Date: 2022-01-08 05:00:41
Rating: 5
Comment: Great prices and fast service!

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Name: G***** A******
Date: 2021-09-22 10:31:23
Rating: 5
Comment: I took my Kia in for service. Everyone at Tuffy could not have been more professional, gave great service. The days of the past, where you had to wait 25 minutes after they pulled your car in, to get service are over. I got in right away and the Auto Technician began working on my car and had it fixed within 25 minutes. They have good Techs, that waste not time, they get right to work. Everyone was friendly. Now, I will be coming back to Tuffy for all my car needs. Thank you Tuffy. God Bless

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Name: L** O*******
Date: 2021-09-04 17:25:06
Rating: 5
Comment: Great staff, was quick about getting things looked at (where other shops want you to wait for weeks), and even helped me with financing the Starter repair.

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Name: M****** M*********
Date: 2021-09-03 14:07:05
Rating: 4
Comment: Great service! Got me in and out last minute fix. Justin was very helpful!

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Name: G**** C*********
Date: 2021-08-26 13:29:28
Rating: 5
Comment: Best repair place ever! Always fast service done right! As a woman, I truly appreciate the respect they show me.

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Name: M****** D***********
Date: 2021-07-24 21:33:04
Rating: 5
Comment: In town on vacation with a car full of kids and my exhaust broke. It was a rain day in Traverse City and were heading to the indoor water park. It was a huge bummer and we thought the day was ruined. We pulled up to Tuffy with no notice and they had us back on the road within 30 minutes!!!!! Amazing service. Can’t say enough about how great they were. My kids had a great day because of them. Thank you Team Tuffy-Traverse City!!!!

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Name: J*** A****
Date: 2021-07-18 23:54:51
Rating: 5
Comment: Fast service. Good price.

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Name: M*** G*******
Date: 2021-07-11 00:44:35
Rating: 5
Comment: Got me in on short notice. Very friendly staff, especially Justin. Service was faster than expected and pricing was fair. Recommended.

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Name: E*** E*****
Date: 2021-06-26 02:14:05
Rating: 5
Comment: They got me in fast I found out what was wrong and they fixed it definitely a place Ill be going back to

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Name: L*** P*****
Date: 2021-06-22 16:33:57
Rating: 5
Comment: Great experience. Staff is friendly, and prompt.

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Name: A****
Date: 2021-04-20 04:09:45
Rating: 5
Comment: Tuffy has great customer service. Great communication. I was in and out, same day. Prices reasonable. And my car is running top notch.

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Name: R***** S*******
Date: 2021-04-17 02:31:04
Rating: 5
Comment: Great service

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Name: D** L********
Date: 2021-04-12 14:20:20
Rating: 5
Comment: Need great service same day? In town visiting family and our van died on a Sunday. Had it towed Monday morning and in 30 minutes with no appt had it racked and bad starter. Store manager went out of his way to accommodate and help us get back on road. Two 👍👍 up to a local get it done shop for peeps in a squeeze.

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Name: J***** S******
Date: 2021-03-06 22:03:38
Rating: 5
Comment: Fast and friendly

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Name: S******* D*****
Date: 2021-02-22 18:26:42
Rating: 4
Comment: Initially, the experience I had with Tuffy was not superb. However, Jason, one of the managers there was professional and went above and beyond to rectify the situation. I can say I’m satisfied with the accommodations and effort he put in to make a very dissatisfied customer feel like they matter and are important. Thank you!!

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Name: B**** B******
Date: 2021-01-29 09:41:28
Rating: 5
Comment: Very friendly staff and very satisfied with the work performed on my truck

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Name: a*** v******
Date: 2021-01-15 23:14:26
Rating: 5
Comment: Awesome shop, they get you in and out with no hassle.

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Name: D**** P*******
Date: 2021-01-04 20:47:40
Rating: 4
Comment: Friendly and good service.

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Name: T** B****
Date: 2020-11-05 20:27:55
Rating: 4
Comment: Service good in and out !!

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Name: M**** K******
Date: 2020-10-23 19:55:22
Rating: 5
Comment: While I didnt plan on spending as much as I did, I am 5 hours away from my home and they got me in the next day. Very honest and hard working men. Justin and Jim were very helpful and up front. Im grateful for all they did and would recommend this place to anyone who has car troubles.

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Name: B**** S********
Date: 2020-10-21 20:55:44
Rating: 5
Comment: Fast and easy. Good group of guys.

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Name: K**** C******
Date: 2020-08-15 14:29:18
Rating: 5
Comment: We were on vacation and they went above and beyond to have my vehicle ready that same day. They did an amazing job.

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Name: M******* L*****
Date: 2020-08-01 20:20:02
Rating: 5
Comment: I 100% understand that getting service done on a Saturday without an appointment is a total flip of the coin as to how long one will have to wait. I happened to go on a less busy Saturday, but not having to wait long was just icing on the cake. The gentlemen who worked there were professional, friendly, knowledgeable and displayed good old common sense. They were kind and acknowledged my young boys who had no choice but to be in tow with me for such a fun errand. If I ever need service again, I know where to go.

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Name: A***** F****
Date: 2020-07-11 18:45:52
Rating: 5
Comment: Cannot say enough great things about this place. I took my car to another exhaust shop because I had a pretty bad leak, and they wanted over $1000 for new catalytic converter’s We’re full of cracks and unsalable. I asked if they could be welded and was told I needed to buy an entire new exhaust system. When I took it to this Tuffy shop, I was given I was given various options on how I could fix the leak, none of which involves needing to replace an entire system. Ended up having them weld the cracks for a grand total of $32 and fixed the leak 99.9% of the way. Will definitely be taking my car here in the future.

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Name: S**** P***
Date: 2020-07-02 12:59:03
Rating: 5
Comment: I highly recommend Tuffys. They are extremely competitive with their rates. Friendly, knowledgeable, and helpful. Jim, called me after the inspection of my vehicle. He explained in detail what the problems were and detailed the pricing. I am completely satisfied and they honored a lifetime warranty I had on my brake pads. I will continue to highly recommend them.

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Name: A***** r*****
Date: 2020-02-08 00:44:33
Rating: 5
Comment: I work here

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Name: A**** F****
Date: 2019-12-25 17:45:02
Rating: 5
Comment: Great Service

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Name: M*** C****
Date: 2019-11-30 23:57:16
Rating: 5
Comment: The group had to do extensive brake work on my sons car the Saturday after Thanksgiving. They were very accommodating and did a great job in a very timely fashion. I would not hesitate using them again.

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Name: J***** A**
Date: 2019-11-16 00:11:33
Rating: 5
Comment: Did some brake work, few days later had issue and they helped fix it, then fixed something that I thought was unfixable! Great service.

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Name: J**** R*******
Date: 2019-09-05 23:46:15
Rating: 5
Comment: Cleaned the floors. Very nice people.

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Name: D******* T*******
Date: 2019-09-03 20:29:14
Rating: 5
Comment: Got things checked out for me on short notice. Helped ease my mind for the long trip home. Thanks. Great customer service!

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Name: S*****
Date: 2019-07-29 10:19:22
Rating: 4
Comment: They were able to get my car in and fixed the same day which isnt very easy to find in traverse city. Their prices are fair for this area

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Name: P*
Date: 2019-07-19 08:15:18
Rating: 5
Comment: Ive worked with mike and nick several times when i was having car troubles and when money was tight. The reality of it is is that this is a chain, not a locally owned business and probably arent in control of the prices that are made on things. They set prices higher then the stores like advanced or autozone on parts yes because they have overhead prices to pay just like sears or anyother place in town. But I can assure you all parts they use are top quality. They are honest and give advice and generally if you buy your own parts and have them put it in you can save some money. They are willing to work with you and help as much as they can. The many times Ive been there they had made one mistake, owned up to it and didnt charge me. Cheap labor isnt skilled and skilled labor isnt cheap.

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Name: R**** S*****
Date: 2019-05-31 11:08:18
Rating: 5
Comment: Excellent service 👍

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Name: A***** H*******
Date: 2019-03-26 19:24:45
Rating: 5
Comment: Mike really helped me out with some custom exhaust work. Couldnt have asked for more.

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Name: K****
Date: 2019-03-11 17:04:25
Rating: 5
Comment: Took my truck in when the exhaust broke free from its clamps and ripped a hole in a pipe They fixed it for less than $100, when another shop wanted way more because they would only replace the whole exhaust system. Tuffy also found a stabilizer bar that had come unbolted, and reattached it for free since it just took a few seconds.

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Name: M****** U***
Date: 2019-02-15 15:24:50
Rating: 5
Comment: Just wanted to say how great Mike up front in office has treated my repair service. Very professional and trustworthy. Thanks to the mechanics as well... I’ll be back...hopefully not soon but would definitely refer you to all my friends and family.

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Name: A***** K****
Date: 2019-01-30 20:41:04
Rating: 5
Comment: Great shop! The guys are very friendly and helped get me fixed up in a bind and had the parts on hand. Came out and demoed the issue to see what was wrong so I could show my boss and were great sports!

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Name: A*******
Date: 2018-11-20 05:38:24
Rating: 4
Comment: Taken our cars here for several years never had any issues. Repairs done fast and price is of norm for auto repairs. Staff is friendly. Although waiting area is very small they do offer coffee and free wifi while you wait.

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Name: J**** G******
Date: 2018-10-14 19:49:22
Rating: 5
Comment: A+ service. Highly recommend. Fast with excellent customer service. Thanks Tuffy!

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Name: j**** d* B****
Date: 2018-10-14 14:09:50
Rating: 5
Comment: Fantastic is all I can say!!! Fantastic!!

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Name: V****** G****** N*
Date: 2018-10-13 20:58:30
Rating: 5
Comment: Visiting from Detroit area. They were kind to check out my radiator. They were honest and said it was a cracked clamp. Nothing serious and replaced in a timely manner.

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Name: R***** K****
Date: 2018-09-17 13:18:13
Rating: 5
Comment: 2p on a Saturday, my brake line ruptures and Im 3 hours from home. Thinking my weekend just turned into a long weekend, I looked up Tuffy who was open till 4p. They got me in, fixed and on my way safely by 3:30p. They were extremely friendly, nice, honest, and fair. So nice to find good people away from home to help you out!

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Name: A***** W*****
Date: 2018-09-04 14:50:28
Rating: 5
Comment: Got me back on the road same day!!! Did not gouge me on price either.

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Name: G**** P
Date: 2018-08-17 22:50:29
Rating: 5
Comment: Master brake cylinder went out on my RV 1st day of vacation. No one in town would look at it or said a week out to fix. These guys said bring it in (I was only a fewblocks away). They looked at it, ordered parts, and back on the road next morning. Outstanding service! Highly recommend!Thanks Mike and the mechanics who did the job, very courteous and professional!

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Name: v************
Date: 2018-07-23 20:01:30
Rating: 5
Comment: These folks were amazing. Not only did they find the issue with my car right away but also gave me some fair deals. Ill be bringing my car to them from now on.

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Name: S****
Date: 2018-07-09 06:11:06
Rating: 5
Comment: You can be assured your vehicle is done right with tuffy

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Name: M***** W*****
Date: 2018-07-07 19:58:16
Rating: 5
Comment: Brilliant service. Friendly and informative staff. Broke down on a holiday weekend, and didnt expect to get mobile until the next week. The guys ordered in a part immediately and fixed the problem within an hour so I could get home. Cannot rate this experience highly enough! Thanks guys! Six stars.

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Name: B***** H******
Date: 2018-05-08 19:42:27
Rating: 5
Comment: Had a issue on my truck while on vacation all the guys in the garage was very friendly n helped get me back on the road

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Name: S******** a****
Date: 2018-04-26 04:46:29
Rating: 5
Comment: I have taken my truck there a few times every one is nice they take you to your vehicle to show you everything they are talking about they dont coast that much either.

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Name: M**** M*****
Date: 2018-02-27 02:15:06
Rating: 5
Comment: Great place to take your vehicle to be repaired. They repair or replace brake lines ,water pumps do wheel alignment. The people here are friendly and knowledgeable. Bring your vehicle in for repairs for a reasonable price for quality workmanship.

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Name: S****** W*****
Date: 2018-02-10 15:42:51
Rating: 5
Comment: Tuffy has a great atmosphere with excellent service. They are always willing to explain and physically show you anything that is wrong with your vehicle. The mechanics are very friendly, prompt with all services they do and fair with their prices. So take it to Tuffy! :)

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Name: z***
Date: 2018-02-10 15:27:10
Rating: 5
Comment: Best service in the city, went in for brake squeel and found i had bad caliper and very reasonable and freindly service got me in and out when serveral other shops in area couldnt. Shawn and the guys at Tuffy will be doing all my auto repairs in the future.

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Name: A*** R*******
Date: 2017-11-30 23:50:12
Rating: 5
Comment: They do great work.They are fantastic people. Thanks guys. We appreciate it

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Name: j**** c******
Date: 2017-11-13 19:32:09
Rating: 4
Comment: I have used Tuffy for my brake and exhaust system repairs for 15 years and have been very satisfied with the work, the mechanic always explained to me what the problem is and how to fix it.

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Name: C****** H*****
Date: 2017-10-06 01:07:36
Rating: 5
Comment: Robert provided the best customer service that I have experienced in years at any automotive-related business. He was professional and courteous, making sure my mind was at ease.

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Name: T***** H*******
Date: 2017-09-14 16:36:37
Rating: 5
Comment: Excellent, Stayed open to help us out

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Name: C******* L***
Date: 2017-08-05 15:30:49
Rating: 5
Comment: Tuffys in traverse city on S Garfield rd is the best place to go. I have had no complaints and have been more then satisfied with the work they have done. And they always treat you like family. Ill defiantly be doing all my car related business with them from now on.

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Name: J****** T*******
Date: 2017-08-02 16:26:18
Rating: 4
Comment: Have been going here for a long time. Good people

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Name: S**** G********
Date: 2017-07-23 22:20:29
Rating: 5
Comment: This is the best repair shop ive ever had work done at. The guys are great to deal with and show you whats wrong with the car if you ask. The price was about 50 dollars more than other places but tuffy has a way better warranty and use premium parts. Did the repair same day a++ thanks tuffy guys.

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Name: G*** M*********
Date: 2016-12-08 18:59:28
Rating: 5
Comment: After about a month of increased muffler rattle, noticed muffler dangling on one of its supports, cattywampus, and investigated underneath to discover it completed separated from the exhaust pipe. God bless Michigans salted roads. Drove to a competing store at opening 8am only to be turned away, We cant even give you an estimate until late this afternoon. Drove by Tuffy and pulled in on a whim. They, too, were down a couple of mechanics and overbooked, but the owner offered to drive me to work and keep the car there for the estimate. They called me at work to describe a $140 repair (a $90 part and $50 in labor). This was a huge relief in that the muffler itself costs $470 and I figured I was likely going to need a replacement. The owner then picked me up from work and I paid for the work and retrieved my car. Excellent customer service. Repair focused rather than bill-maximization. Excellent repair. Couldnt be more pleased.

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Name: L**** N*******
Date: 2016-08-24 21:39:12
Rating: 5
Comment: Great service. Mike who I dealt with was very personal and well informed about my ac problem

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Name: M***** S******
Date: 2016-07-25 20:28:30
Rating: 5
Comment: Never have I felt more taken care of by an auto place! I would highly suggest Tuffy Auto on Garfield. Michael has been wonderful to work with...with my car, my significant others car, and inspecting potential new cars. I would recommend Tuffys Auto wholeheartedly!

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Name: J***** S****
Date: 2016-07-03 01:14:11
Rating: 5
Comment: Ive had multiple cars that Ive taken to Tuffy in Traverse and Ive always left feeling confident that the problem was taken care of. As an example, I used a different mechanic/shop because I needed a new water pump. They replaced it, but that left me stranded because they didnt take the time to look further and see that the entire cooling system needed to be replaced. Tuffy, on the other hand, has never done that, and looks at the starting point and ending point of any problem. They are honest and very conservative in their assessments. They dont like to tell you that a part could go another 500 miles because it could snap pulling out of the driveway, but they have done it for me in a pinch. They are looking to get you a SAFE car. Multiple times Ive gone in and theyve found the problem fast, called within a half hour, and had the repair done within a couple hours. In addition, on several occasions, Ive walked out paying LESS than the estimate. Their manager Mike is an upstanding guy as well, and the others really know what theyre doing. Will continue to go back!

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Name: K***** L***
Date: 2014-08-14 13:10:26
Rating: 5
Comment: I was quoted 1900 elsewhere to replace exhaust from the catback. Tuffy quoted 330 to fix those parts that really needed fixing. Very happy with that pragmatic approach.

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Name: B***** F*****
Date: 2014-01-11 22:03:54
Rating: 5
Comment: Always able to get me in, always great service, and never once have they tried to talk me into services I didnt need. They always listen to me and take what I say to heart (even though Im a young woman and often auto service workers tend to ignore my thoughts on the problem). The prices are also fair. I will continue to use them as my main auto service center!

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Name: C K****
Date: 2010-03-05 21:43:32
Rating: 5
Comment: Took my car to a near by dealership. They wanted to replace my exhaust system and catalytic converter to the tune of $2,225.00. Took it to Tuffy Muffler on S. Garfield for a second opinion, they got it in within minutes and gave me a free estimate to repair what was needed, $123.60! They were wonderful to deal with, pleasant and thural. I would highly recommend these guys! .