Steves European Automotive
category: Auto repair shop, Auto electrical service, Auto radiator repair service, Auto tune up service, Brake shop, Mechanic, Muffler shop, Oil change service, Transmission shop, Wheel alignment service
address: 4920 Pontiac Lake Rd, Waterford Twp, MI 48328, United States
Phone: +1 248-674-2770
worktime:
address: 4920 Pontiac Lake Rd, Waterford Twp, MI 48328, United States
Phone: +1 248-674-2770
worktime:
| Day | Time |
|---|---|
| Monday | 7:30 AM–5 PM |
| Tuesday | 7:30 AM–5 PM |
| Wednesday | 7:30 AM–5 PM |
| Thursday | 7:30 AM–5 PM |
| Friday | 7:30 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
site: http://www.steveseuropeanauto.com/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Planning: Appointment required, Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Planning: Appointment required, Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
Auto repair shop near me:
Adams Auto Repair | Pointe AutoTech | McNeal Automotive, LLC | Downriver Spring Complete Car CareName: M****** P*****
Date: 2024-02-18 00:13:34
Rating: 5
Comment: I was referred to Steve‘s party coworker and I even called a local repair facility where I live and ask them if they worked on TDI’s and they said no and they referred me to Steve’s. They stayed in constant contact with me when working on my car and when I went to pick it up today I only did they wash the car they totally detailed the interior was totally caught me by surprise. I’ve never seen that before but I would definitely recommend Steve’s European automotive to anybody looking to have their European vehicle serviced. I had the timing belt done and I have them check issue I was having with my brakes and it turned out to be the sensors were corroded and they have the parts in stock so I was able to get two things done around the same time without having to bring the vehicle back a second time. All of my future repairs will be done at Steve’s!
Name: K******* M****
Date: 2024-02-17 15:18:37
Rating: 5
Comment: George is very pleasant and professional. Highly recommend
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Name: D** C******
Date: 2024-02-17 01:30:34
Rating: 5
Comment: This is what customer service should look like! Jordan was professional and the team provided exceptional service and value. I am hooked.
Name: A
Date: 2024-02-16 23:27:46
Rating: 5
Comment: Great service with JD and everyone else very prompt and the work was done well
Name: D******* C*****
Date: 2024-02-11 14:33:32
Rating: 4
Comment: Always a pleasant experience here at Steves European Automotive. The techs and service personnel are always professional and knowledgeable. I look to having all my euro vehicles serviced here..
Name: L****** B********
Date: 2024-02-02 17:01:00
Rating: 5
Comment: Huge operation. They know their Diesels and much more. They do regular repairs, big and small along with performance upgrades. Awesome customer service
Name: W***
Date: 2024-02-02 00:48:44
Rating: 5
Comment: The staff here are extremely professional, friendly, informative and helpful. The service is nicely outlined with photos, videos and full descriptions.
Name: M****** M******
Date: 2024-01-10 13:56:20
Rating: 5
Comment: Very friendly staff and a trustworthy business. Much cheaper and reliable than the dealership.
Name: I** G*****
Date: 2024-01-05 13:52:31
Rating: 5
Comment: Steves is the best place to take your BMW, Mercedes, or VW product! I have always had exceptional service with Steves team and a great experience maintaining my VW. Yes, they arent the cheapest in town, but neither are the cars they specialize in. The staff has always been completely transparent with my cars diagnosis, which always leaves me feeling good about my decision to bring it by. I will always be a Steves customer!
Name: J*** S
Date: 2024-01-04 17:49:32
Rating: 5
Comment: I reached out to Steves with a challenging (intermittent) problem with my Volvo. George took the time to read my intake notes carefully and gave me the type of reply that is uncommon with many mechanics: a thoughtful and honest one. He suggested (rightly) that the problem I was facing was complex, and one best solved by a specialist shop. He also provided a few more ideas for debug.It might seem silly to leave a five star review for a shop that I didnt end up using, but for a mechanic to forego a potentially lucrative sale by telling a customer to save their money by going to a niche place, and to also give additional perspective on areas worth looking at, is rare indeed. Ill be sure to go to Steves for maintenance in the future based on that sort of thoughtful transparency alone.
Name: H***** V***
Date: 2023-11-29 15:56:51
Rating: 5
Comment: I have been a customer at Steve’s European Automotive for the past several years - they provide excellent service for my 1987 Mercedes SL. During my most recent visit I worked with George and the entire interaction was very pleasant! Thanks for a great service!
Name: J*** H****
Date: 2023-11-16 21:53:18
Rating: 5
Comment: Steve’s European Automotive is the only place I take my 911 for service. The Team at Steve’s provides highly skilled, competitive pricing, quick turnaround and friendly service.
Name: P***** R********
Date: 2023-11-16 21:44:40
Rating: 5
Comment: Could not have had a better experience! My VW Tiguan was serviced here twice and both times it was exceptionally done from start to finish. Jordan was awesome about taking information over the phone and keeping me updated during the process. They are transparent and know what they’re doing and great customer service on top of it all! Easy to drop off/pickup. Overall just so simple for a job very well done!
Name: P*** N****
Date: 2023-11-10 17:30:50
Rating: 5
Comment: Brought in my vehicle for an ECU Re-Flash this morning, JD took care of me and got the service done really fast. Thank you Steves European Automotive! 🙂👍
Name: M G**
Date: 2023-11-06 02:11:07
Rating: 5
Comment: Steves is the only place I trust to give my car the care it needs when its ready for some maintenance.
Name: R*** D********
Date: 2023-09-25 21:28:00
Rating: 5
Comment: Good people!!! They actually cared about me and my problem!!! Thank you for helping me with the tire on my vw beetle!!
Name: J****** .*****
Date: 2023-09-19 20:13:08
Rating: 5
Comment: Very good service facility. The place we take our Audi. See George
Name: P*** M*****
Date: 2023-09-05 17:43:45
Rating: 5
Comment: Solid work from a reputable multi-generational family business. Ill definitely be back again.
Name: J****** B******
Date: 2023-09-01 11:27:21
Rating: 5
Comment: This was my second visit at Steve’s with my Audi. They did such a great job with my clutch I had to come back. This time I had them do some intake valve cleaning by walnut blasting. They also recommended that I replace the intake as well as the injectors while they are in there already. I’m sure glad Jordan recommended that I replace them. The original intake was warped and the injectors were pretty gummed up. The walnut blasting made a huge difference. I was experiencing a misfire in cylinder two. It’s smooth now with no misfires. Steve’s also provided a loaner vehicle. These guys won me over for good. Top notch! Below are photos of one of the valve sets before and after they completed the walnut blasting.
Name: W*** A**
Date: 2023-08-29 14:50:47
Rating: 5
Comment: A competent, family-owned, local business. This is the place to bring your car if you want to be well taken care of! These guys know what theyre doing and as a result, theyre busy, but its worth it imo. Highly recommend!
Name: E M*****
Date: 2023-08-21 18:58:58
Rating: 5
Comment: We work with this people and i can tell you that they are honest and hard working, very patient, people.
Name: J**** V****
Date: 2023-08-11 16:48:15
Rating: 5
Comment: I had a great experience at Steves! The crew was professional, knowledgeable, and friendly. They are busy but when they got to me it took a day for them to diagnose and fix my wheel bearings quickly. I was happy with the reasonable price and left feeling confident, I will definitely use them in the future!
Name: J**** B*****
Date: 2023-08-08 13:35:25
Rating: 5
Comment: I just had to take a moment and show some appreciation for Steve Fowler from Steves European Auto. Ive been trying to get into Steves for a while since Ive heard great things from a trusted resource. I have an appointment in a couple days since they are very busy, but I wanted to share that Steve has been amazing. My vehicle is over 140k miles and is my main transportation and work van. Needless to say, it is added stress to think about an unexpected and costly auto repair. Steve was incredibly sympathetic, kind and patient as he asked questions and talked me through some things to gather more information on the issue (which I have no idea) - trust me, Ive googled and you tubed! 100% of the time so far with Steve (2 phone calls) he showed genuine care and empathy for my situation, even though he is super busy. He also made it easy for me to talk to him and never talked down to me, he actually met me at my level. So far, it has been a FIRST CLASS experience with someone who has not forgotten the importance of excellent customer service. Its no surprise they are so busy! Thank you Steve for your help so far! I look forward to posting again!
Name: L*** V******
Date: 2023-08-02 13:10:07
Rating: 5
Comment: Can’t say enough good things-Jordan, Boris and the entire crew were fantastic to work with! They fixed my vehicle when others could not. I highly recommend their business.
Name: M*** M***
Date: 2023-07-10 13:44:33
Rating: 5
Comment: I had suspension and brake work done on my Audi R8. The work was done expertly and their customer service is world class. Cant recommend them highly enough!!
Name: M** A***
Date: 2023-07-02 19:52:05
Rating: 5
Comment: Jordan was a gentleman and very pleasant to deal with. Even when parts were back ordered he made sure I received my car back in a timely manor. I wouldnt trust anybody else with my car.
Name: M****** T*********
Date: 2023-06-29 02:41:25
Rating: 5
Comment: I had a great experience at Steve’s! I just had a routine service and I was seriously in & out. JD could not have been more helpful. Definitely taking my car to Steve’s for all my vehicles needs!
Name: R**** F**********
Date: 2023-06-27 04:36:45
Rating: 5
Comment: Jd is friendly and very informative and professional. They have serviced my Audi in the past. The repairs are expensive for this car but Steve’s service rates are industry standard. Great customer service and honest always
Name: D M***** (*********
Date: 2023-05-05 17:48:57
Rating: 5
Comment: Thank you guys for all your amazing help and expertise… amazing place for your car!! They are professional and they are on top of the repair process every step of the way!
Name: M****** M*******
Date: 2023-04-26 13:28:23
Rating: 5
Comment: I first went to Steves shortly after purchasing a horribly beat-up and ratty Audi TT, to get an initial evaluation and have some of the major issues addressed. I noticed on my visits that their lot houses some absolutely monstrous vehicles! Lamborghinis, BMW Ms, Audi RSs, classics, you name it! I definitely felt like I might be walking into a place where my car and I were outclassed and unwanted. I worked with Jordan, and all of my worries were proven to be unwarranted. We spoke of what my goals were with the TT, and he respected that I intended to make it into a project car, and would be looking to do a large amount of work on it myself. The inspection process that followed was the best Ive ever seen! everything was evaluated by the mechanic and a report was sent to me directly, including pictures and details of every finding. Ive since had my progressively-getting-less-ratty TT back for a visit to receive an ECU Tune which really brought it to life after a number of performance mods, and plan on going back when big turbo plans are ready to implement. Jordan also went to bat for me with a manufacturer for some warranty concerns, and it was greatly appreciated! I cannot recommend Steves enough
Name: m***** m******
Date: 2023-04-23 02:48:25
Rating: 5
Comment: Very helpful they also sent me to another shop. Just to make the customer happy. Because they were backed up on work.
Name: P*** D****
Date: 2023-04-22 13:49:56
Rating: 5
Comment: Steve’s European Auto is the go to spot! Jordan helped me with my car, he was able to get me in last minute and have the job done within a day all at a competitive price. Highly recommend!
Name: S***** T
Date: 2023-04-11 13:54:41
Rating: 5
Comment: Wow wow wow!! These guys exceeded my expectations!! I had a TERRIBLE wheel bearing on my BMW (due to me neglecting getting it fixed for a couple years 😅). Not only did they fix my wheel bearing, but they were able to salvage my axle (by investing additional time and EFFORT,) this was no easy project. They saved me A LOT OF MONEY!! Over all, these gentlemen are: incredibly nice, skilled, educated, and CARING! They now have a life time customer😊 P.S ask for Jordan he’s awesome!
Name: Q*** H******
Date: 2023-03-31 20:49:24
Rating: 5
Comment: Jay D was very helpful and knowledgeable at what he does highly would recommend anybody who has a European Automobile to take their car here ! Very good communication fast diagnoses and honest work ! 5 out of 5Had them replace my ICM and that solved all my problems, Other shops were trying to get me to replace my ECM when that wasn’t even the problem !!
Name: D******* B*****
Date: 2023-03-29 01:06:21
Rating: 5
Comment: The BEST shop around! Jordan and the crew are wonderful. DON’T TAKE YOUR CAR ANYWHERE ELSE!
Name: J*** W*****
Date: 2023-03-25 15:30:00
Rating: 5
Comment: Easy to work with, very accommodating.After dealing with Mercedes Benz dealership service departments, which are terrible, its refreshing to deal with professionals.
Name: M***** L
Date: 2023-03-13 22:32:04
Rating: 5
Comment: If I could give more than 5 stars I would. I dealt with George and Nick mostly and I gotta say Steve’s couldn’t have hired better employees. Great customer service and even better auto service. You guys rock!!! Definitely recommend to anyone not sure where to take their car, Steve’s is your safe haven.
Name: D***** M*****
Date: 2023-03-03 22:48:35
Rating: 5
Comment: Took my VW TDI in for a timing belt service they did a very good and speedy job, very happy with work.Jordan and the service department was great to talk with and deal with. Will bring my car back and refer anyone else to come here for work.
Name: D**** D******
Date: 2023-01-27 00:01:07
Rating: 5
Comment: I worked with George and I love how calm and thorough he is! He even gave me tips and pointers on how to get more money from my warranty company! I will definitely be back for all future work! Thanks again George!
Name: A** C*******
Date: 2023-01-20 17:34:56
Rating: 5
Comment: I would give Steve’s European auto an eight if I could. They were great to work with, they really know their stuff The quality of service was top drawer, and I felt much better than my Mercedes dealer! Jordan was great to work with, and the techs were great. I don’t think you could go wrong working with this company.
Name: C***** P*****
Date: 2023-01-17 17:55:04
Rating: 5
Comment: I had excellent service from Steves European Automotive. Jordan assist me throughout my service and was great! They were all friendly. Jordan kept me informed throughout the service that was needed on my Jaguar and cost was reasonable after all they did. I would not go to anyone else for service and/or maintenance on my suv. Thank you so much!!!
Name: B**** A*******
Date: 2022-12-20 15:43:26
Rating: 4
Comment: Thank you team at Steves European Auto for your diligent turbo work on my VW Golf. Shout out to Jordan for his excellent customer service on the phone and in person! When I picked up my Greta, he showed me the part that was worked on and explained the problem. Ive never had that experience with ANY car Ive sent in for repair! Appreciate the extra mile and knowledge from your team!
Name: N*** A*
Date: 2022-11-27 17:31:54
Rating: 5
Comment: Steves is the absolute best repair shop for working on European cars. I brought them my 2004 Audi A4 Cabriolet and they fixed it quickly, and it was cheaper than what I expected! Nick was easy to work with; he was quick to answer any questions about the car. I was able to easily pay for the repairs, pick up the vehicle, and drive it home. If/when the car needs maintenance in the future, I will definitely bring it here, despite it being nearly an hour away from my house.
Name: A***** S***
Date: 2022-11-14 17:22:29
Rating: 5
Comment: Jordan at Steves is great to work with, everything comes out the way we agreed and at a fair price. Will continue to work with them for our high mileage Audi and Subaru vehicles, thanks Jordan!
Name: j*** b*****
Date: 2022-11-02 18:47:32
Rating: 5
Comment: A huge THANK YOU to Steve and his crew for the help with figuring out the brake issue with my daughters VW Passat. HIGHLY Recommend these guys
Name: G****** A
Date: 2022-09-22 21:11:56
Rating: 5
Comment: Honest reasonably priced mechanics and I emphasize on honesty. Very friendly costumers service with modern communication system which texts you a report of your car inspection. Just highly recommend.
Name: R*** M******
Date: 2022-09-22 04:12:55
Rating: 5
Comment: First time dealing with this place but I can say that they care about what your car is or is not doing properly. George was great from beginning and in the end. The way they carry out there service reports for the vehicles is really good! All places should do the same! Will have repeat business. Thanks George.
Name: A***** R***
Date: 2022-09-17 17:13:45
Rating: 5
Comment: This is my second time using Steve’s to service my Audi. I would highly recommend them. They do great work, Jordan is prompt with communication, the estimate I was quoted for 4 new brakes was right on target. I will be going there again for further maintenance.
Name: a*** j*****
Date: 2022-09-16 22:49:46
Rating: 5
Comment: Jordan worked on my bmw; overseeing an entire engine replacement. He did an excellent job. At every step of the repair I was updated on the progress professionally and promptly. My car runs great; the engine sounds beautiful and my car was well taken care of and looked after. Steve’s European Auto was the best decision I made regarding the repair of my vehicle. Highly recommended for anyone with exotic cars. They were knowledgeable and very professional.
Name: M****** K****
Date: 2022-09-09 00:48:15
Rating: 5
Comment: Jordan took my 2001 VW cabrio that hadn’t run for 3 year and made it run like a top.
Name: J** M*****
Date: 2022-09-02 01:17:37
Rating: 5
Comment: Its hard to find a mechanic or car repair service you can trust and talk with. Jordan and his team are absolutely the best. Ive been taking my cars to them for several years now and they always perform quality work. They have gone above and beyond for me many times and I cant thank them enough for always getting me back on the road. Probably the kindest group of customer facing people Ive head the pleasure to do business with. Thank you so much for your great service!!!
Name: K**** K****
Date: 2022-08-10 19:28:00
Rating: 5
Comment: This is truly the best in European Car service company. Steve and Jordan and the entire team run a first class organization. They care about you and they care about your vehicle. My Mercedes gets the best care ever!
Name: C****** D******
Date: 2022-07-11 13:34:06
Rating: 5
Comment: Highly recommend. They recently repaired my Audi RS7 pcv valve and coolant leak. First they where half the price of what the Dealership quoted me, they kept in constant communication during the progress, sent progress pictures during the repair, and even followed up a week later to see how my car was doing. Special thanks to Jordan he was outstanding!! They have a customer for life in me. …. Oh yea they even give you a nice hot wheels car when you pick up your vehicle. Overall great experience
Name: M****** M********
Date: 2022-07-06 15:21:03
Rating: 5
Comment: When I lived in the Flint area I use these guys a lot but I can’t being in northern Michigan but the other day I needed wheel bearing parts for my Audi and Fidel was able to come through thanks again! Michael McDougall
Name: R**** A******
Date: 2022-05-28 17:35:02
Rating: 5
Comment: Steve’s European has been my go-to shop for 25+ years! They’ve done just about everything possible from simple things like oil changes to major projects over the years to keep my car in tip top condition. I’ve never been given bad advice and have total trust and confidence in Steve Fowler and his crew! Steve’s European is a rare gem in a world where folks are quick to make a buck and send you on your way….I’ve always been given personalized attention & service and a great value for anything I needed for my 74 VW SuperBeetle. Keep up the great work!
Name: D***** P
Date: 2022-05-02 23:16:07
Rating: 5
Comment: A+++ all of the way. My friend was in a jam to get a car repaired before our long road trip. Some other place had not found the oil leak, even after changing it. Steve said well see if we can help you out. Nick, the service advisor made it happen. The leak was found ASAP and fixed. Its her new go to place for repairs. If they worked on my make Id go there too! Quality, integrity, and old school customer service.
Name: L****** C******** - N***
Date: 2022-04-29 18:59:39
Rating: 5
Comment: George is especially amazing! During a difficult time getting part delivery he kept us informed every step of the way and went above and beyond. Amazing service and great people. Thanks George
Name: H****** K****
Date: 2022-04-27 15:55:51
Rating: 5
Comment: I had some issues with my brakes that required further inspection and work than anticipated. I called the shop and George was the one who picked up my call. He was a dream to work with, made sure to explain to me everything that was going on and made sure I understood. He check in with me every step of the way and offered me as many options as he could. Extremely helpful, dedicated, and caring towards his customers and should I have any problems in the future I will reach out to him again.
Name: M********* S**********
Date: 2022-04-19 13:37:43
Rating: 5
Comment: I serviced my Audi at Steves European Automotive. They were able to troubleshoot the issue quickly which was difficult to diagnose when I had my Car in another place. The people were pleasant to work with and took the time to explain the issue in details using a simulated video. Satisfied with the work done.
Name: G**** L*****
Date: 2022-04-11 18:27:41
Rating: 5
Comment: I have used Steves as the only place to fix my car for years. They always know what is wrong and are extremely good at their job and have good customer service. I consistently drove my car 45 min to this garage because I didnt trust anyone else.
Name: K*** R*****
Date: 2022-03-23 20:40:09
Rating: 5
Comment: The service at Steves European auto is amazing! They were so quick and knowledgeable about my vehicle. I would definitely go back again and recommend others to check it out!
Name: D**** N*******
Date: 2022-03-10 18:58:09
Rating: 5
Comment: I took my bmw here a few weeks ago for a battery replacement, headlight bulbs, sunroof, etc. It soon proved to run into a couple problems that were minor. With help from your great employee it was figured out and taken care of expertly and in a timely manner. Labor is a bit high but I’m not complaining, if you want quality work for cheap I’m telling you that you won’t find it. These guys are awesome.
Name: N*** L******
Date: 2022-02-08 14:25:11
Rating: 5
Comment: I picked up a vehicle with my brother and was impressed by how clean the shop area was. Fast forward a few years Im in a situation where I need some guidance on how to proceed with a repair on a vehicle that might not be worth repairing. He talked me through my options. I have recommended Steves in the past and will continue. Good work isnt cheap and cheap work isnt good. With Steves not only is it good work but he has more added value then other shops I have used. Cant wait to work with them again!
Name: S**** B*****
Date: 2022-01-31 13:03:50
Rating: 5
Comment: Always a pleasure, friendly knowledgeable and thorough staff, I’ve been going here with my vehicles for years. Jordan has helped me out so many times and has even gone out of his way to answer questions on a project car I’m working on. Highly recommended!
Name: A***** P***
Date: 2022-01-21 18:16:51
Rating: 5
Comment: Jordan has always ensured that I get the best quality experience and that in that, everything is resolved to the fullest. He and the team care more about ensuring my safety than merely making a buck. Always great to work with Steves European Automotive.
Name: J*** W***
Date: 2022-01-21 13:14:40
Rating: 5
Comment: This shop is a family business that runs more like a group of enthusiasts working on their own rides. Their knowledge and professionalism is second to none...I’m sure they could give the techs in Germany a run for their money! Great communication throughout the process, with pictures and a full explanation of options. If you care about getting the best work done, look no further!
Name: A*** M****
Date: 2022-01-20 21:02:05
Rating: 5
Comment: I couldnt imagine a better place to take my Volkswagen R32 MkV. Jordan always took extra time to keep me up to date on my car, and hid no details whatsoever, no matter what challenges they encountered along the way. This shop is extremely honest, thorough, professional, timely (as much as is possible these days), and WILL ensure all work agreed upon is carried out as per your expectations. Steves and all its staff are rare gems, indeed.I will be putting many, many more miles on my R32 because of them.
Name: D*** R***
Date: 2022-01-20 20:13:01
Rating: 5
Comment: I have a appointment this week to get my Audi RS7 tuned, called up to get information and some help. I was completely blown away with how nice and professional the guys were on the phone! Wow! They knew so much about my car and guided me in the direction I needed to go. Didnt try to sell me or overcharge me at all. Gave me a great deal on a tune and I feel completely comfortable bringing my Audi there in their hands. Being my first foreign car I wasnt sure where to go for service, this is my spot for sure.
Name: K**** P*****
Date: 2021-11-18 17:40:33
Rating: 5
Comment: They are extremely good at what they offer. Steve went over and beyond to assist with a 3rd party warranty company I was having challenges with. He stood in the gap and pushed to have the right thing done. I am grateful for his time and efforts in doing that.They are a highly sought after service repair provider. I would recommend their services without hesitation. Good people and knowledgeable services.
Name: M F***
Date: 2021-10-07 17:19:46
Rating: 5
Comment: From start to finish Steve and Jordan have been phenomenal. Their knowledge of our Audi’s is unmatched. It was over an hour drive for me to get there and well worth every mile. Better than ANY dealership I’ve ever dealt with!
Name: T**** F*****
Date: 2021-09-27 19:23:48
Rating: 5
Comment: Well again I must say. Another great experience with Steve’s European. Fidel in parts is the man hands down , there was a back order from Southbend clutch on a stage 3 endurance kit for over a month , but Fidel kept me in the loop each week letting me have a status update . Today , well it’s on order . Now I don’t live inMichigan anymore but due to 25 plus years of outstanding service from Fidel in Parts my purchases have always come thru great help and knowledge from Fidel and the crew at Steve’s . As always I highly recommend them for service tech help and Parts !
Name: D***** M******
Date: 2021-09-04 21:44:27
Rating: 5
Comment: My husband and I both drive Audis and would not think of taking them anywhere else. Steve and his team are knowledgeable and professional in every sense of the word. What a great team.
Name: n***** p
Date: 2021-08-16 18:24:02
Rating: 5
Comment: I had a great experience here having my Audi flashed with an APR tune. I would definitely recommend paying them a visit for APR tuning or shopping for a European car. I do wish that they were better about updating their vehicles for sale online though.
Name: D**** J******
Date: 2021-07-22 20:48:42
Rating: 5
Comment: These guys are the absolute best in the business! I brought them what I though was an easy bolt on custom exhaust that ended up being a bit of a headache. They were able to fix the sizing and make sure it fit my Audi correctly. Professional and very knowledgeable. Noah is an amazing tech!
Name: R****** Z***
Date: 2021-06-26 11:46:27
Rating: 5
Comment: I always take my golf r here for parts to be installed or car serviced. Jordan fowler takes good care of me and knows what i need! Very excellent service team!
Name: T**
Date: 2021-05-27 22:22:30
Rating: 5
Comment: I called Steve’s today! I am a customer from 20 years ago! I had moved out of the area. I actually talked to Steve and he remembered me. They repaired a vehicle I towed home from North Carolina, and I purchased a vehicle from them in the past. I hope they can bring back my 1982 pickup back to life again. 🤞😊
Name: H***** B*****
Date: 2021-04-28 15:48:48
Rating: 5
Comment: Steve, Nick and the whole team did an outstanding job diagnosing and composing a workable plan to get my car back on the road. I couldn’t be happier with the clear explanations and dedication to customer service.
Name: R** S******
Date: 2021-04-28 03:10:17
Rating: 5
Comment: Heads up they are busy. But it is worth the wait if you can set up a good time to drop your vehicle off - they are busy for a reason - they are a great group of guys. They always find a way to take care of me and my car to the best of their ability.
Name: R****** J******
Date: 2021-04-14 18:19:18
Rating: 5
Comment: I had a great experience with this place. I had my GTI tuned (APR stage1) and everyone I talked to was very helpful and friendly and didnt seemed bothered by the fact that they had to help me like some places do, despite being VERY busy that day. In fact JD, who did the tune, was clearly working non stop that day and didnt turn me away when I showed up without an appointment(I had talked to him on the phone earlier but not fully set it in stone if I would be there or not) which really gave me that valued customer feeling. The professionalism, kindness and cleanliness sold me. I dont write a lot of reviews, this may be my first?? But I just wanted to return the favor for these guys being so great. Also the owner, Steve, was very kind as well which gave the place that old school We take care of our customers feel. Not like the customer is always right kind of obligatory kindness but genuine good people vibes. I only had a tune so I cant say much about anything else but if you are looking for a tune go see JD and the guys at Steves.And Steve, if you read this, JD deserves a raise. Its hard to find hard working people who are genuinely kind.
Name: J*** P*********
Date: 2021-04-08 14:10:41
Rating: 5
Comment: I take all of my vehicles here. I have newer Audi’s, 67 Cougar, 72 C-10 and a 2000 Land Cruiser and they can handle all of it. Jordan has been very easy do work with and is excellent at communicating with the customer. If you want things fixed and not feel like your being “sold” parts this is a excellent place to go.
Name: H****
Date: 2021-04-06 15:00:31
Rating: 5
Comment: I had an amazing experience with the company and with Jordan!!! I had my clutch replaced they made sure was done in one day and they were keeping me in touch, sending me pictures of the progress. I will definitely suggest this shop to other people.
Name: b*** h*****
Date: 2021-03-30 21:33:43
Rating: 5
Comment: I have dealt with Jordan and JD and both are great.The shop performed significant work on my 09 GTI perfectly.I wholeheartedly recommend Steves European Automotive!!
Name: J*** B***
Date: 2021-03-05 16:15:25
Rating: 5
Comment: Great staff with timely service workers. They quoted me a week on my car and had it for me in 3 days with my grand total actually being lower aswell. Always ask for Cole, hes never let me down with vehicle service or making sure I got quality and timely help for what I needed
Name: J**** T****
Date: 2021-03-04 17:35:11
Rating: 5
Comment: We have been coming to Steves European for at least 15 years. Great service, always done right. Plus they actually fix things when possible rather than just remove old parts and replace. I love that they not only know me, but my family, and who drives what car. A place you can trust.
Name: Y***** R***
Date: 2021-02-19 21:45:15
Rating: 5
Comment: They were extremely professional and Cole was especially helpful. Would recommend, worth every penny.
Name: H**** A****
Date: 2021-02-19 18:36:58
Rating: 5
Comment: Brought in my car to get some work done and I am very happy! Gave me a really fair price for the work needed and gave multiple calls for updates on what they had done. Being a young girl it’s easy to be taken advantage in this type of environment, but I knew I could trust them as they sent photos of everything I needed done, and you could visibly see what was wrong. Very friendly staff and very clean environment as well. Very impressed and if I need more work done I’ll be coming here!
Name: E*** W
Date: 2021-01-20 13:10:08
Rating: 5
Comment: Always top notch service with the best customer care you will find these days. Will always be bringing my car for service to Steves European Auto with recommending Steves to anyone I know. Thanks again to Jordan there for taking care of me. 5+ Stars!
Name: S**** B
Date: 2020-10-02 16:22:51
Rating: 5
Comment: I use to live in Waterford I now live out of town and had my car towed to steves, a representative named Jordan had walked me through every step on taking care of my Mercedes Benz, this is by far the best experience Ive had with an auto shop, I will be back and HIGHLY RECOMMEND them to my family and friends.Thanks again guys 👊
Name: B******* V*******
Date: 2020-09-15 23:31:39
Rating: 5
Comment: JD, Steve and the rest of the staff were very welcoming and polite. Gave me a tour of the facility and were very knowledgeable and thorough about the whole process. If you need any work or tuning done on European autos check them out.Edit: Tune has been great, thank you. Ill be back for more, soon.
Name: S M
Date: 2020-09-05 17:53:40
Rating: 5
Comment: Great and affordable work! They were so kind and professional when working on my BMW. I’m a first time owner, and no little about cars, but they were extremely helpful! Ask for J.D.!!!
Name: W****** R*******
Date: 2020-09-01 11:14:20
Rating: 5
Comment: Jordan took great care to get my 2003 Beetle back on the road after sitting for a few years. He kept me informed and gave great advice throughout the entire process.I will definitely use Steve’s again if the need arises.
Name: B**** S*******
Date: 2020-07-22 00:32:18
Rating: 5
Comment: Steve did a great job with my 1973 VW bug.He set realistic expectations and delivered. He was able to get it back on the road and made it a safe vehicle. It’s now running great and I’m able to drive it daily as my summer car.
Name: D*** B
Date: 2020-07-21 21:35:36
Rating: 5
Comment: Steves has always treated me well. They have a personal touch that you seldom find at dealerships anymore. I would recommend them for anyone who is out of warranty or does not trust a dealership.
Name: M*** M********
Date: 2020-07-21 14:35:12
Rating: 5
Comment: Brought my GTI in for an alignment. First time to Steves. Excellent service & prompt timing on the service. JD was an excellent service advisor. Highly recommend!
Name: C**** D*******
Date: 2020-07-16 21:22:15
Rating: 5
Comment: Love the mechanics and desk staff at Steves European! JD and team have always gone the extra mile. When you mingle great Technical Service with great Customer Service its a winning combination. Cant see myself going anywhere else!
Name: R***** H*****
Date: 2020-07-13 12:32:55
Rating: 5
Comment: Took my sons BMW X5 to Steves European Automotive for the first time based on a recommendation of a friend. Was not 100% sure exactly what to expect, but I am pleased to say we were blown away with every aspect of the experience, and it started with open and transparent communication. The day the vehicle arrived they called us to let us know the vehicle was received, and walked us through the process the were going to undertake. Every couple of days they called us with an update, along with projected time to completion. Their business is based on service, and they did a great job in defining what it means to be an excellent service provider. Bob H.
Name: T** K****
Date: 2020-06-06 16:30:42
Rating: 5
Comment: I’ve used Steves European for service on my Audi since 2018 and I highly recommend anyone else to do the same. They are true car enthusiasts who treat you like family and know the best route to take when diagnosing any issues you may have.I go to Steve’s for anything. Oil changes, noises, performance issues, whatever it is, theyll help you with any issue at a fraction of the price a dealer would charge. And they dont skimp on quality, either - they use quality parts and fluids because theyre a high end shop with state-of-the-art equipment and lifts.Im sure Ive annoyed them with every little dumb question Ive had about the faintest noise or rattle which always turns out to be nothing (Im usually pretty paranoid and OCD about my cars) and they still treat me with respect and courtesy.I just got a Porsche, and Ill definitely be using Steve’s moving forward.
Name: J*** S******
Date: 2020-06-01 18:53:53
Rating: 5
Comment: Won’t take my Mk4 Golf anywhere else. My appointment was at 12:30pm and I left with my freshly tuned vehicle before 1:30pm. JD was not only professional but had superior knowledge about my vehicle and could answer all of my questions without even thinking. His guidance with showing me how to operate my new tune was stellar, all around phenomenal experience. 10/10, JD deserves a raise.
Name: D*** S******
Date: 2020-05-27 09:49:42
Rating: 5
Comment: Great staff! Friendly and reliable with a plethora of knowledge. The only shop I will let work on my VW as they shoot ya straight and have never tried to add extra work to the bill. They installed a K04 upgrade and a tune to my girl and met all of their estimated time to complete the car. Thanks fellas.
Name: R***** R*****
Date: 2020-05-12 18:52:34
Rating: 5
Comment: Steves previously serviced my Range Rover, and now my Mercedes. Other shops are hesitant with foreign cars, not Steves. If you have a foriegn car, this is the place to go for quality repairs/maintenance at a reasonable price. Jordan has amazing customer service skills that make the sometimes scary process of anticipating a hefty repair bill much more tolerable. Would recommend Steves to anyone .
Name: J** S***
Date: 2020-05-05 02:06:50
Rating: 5
Comment: Had timing belt replaced on my 2013 Passat TDI for $600 less than the other reputable Euro shop. Excellent prices. I will be a repeat customer!
Name: J**** S***
Date: 2020-03-08 03:42:41
Rating: 5
Comment: I had clutch installed with Steve’s and clutch failed in three days. Took car back another one was put in it failed in two days. Another one was put in took car to Texas on trailer it failed in few days after arriving here. Found repair shop in Texas and they found old parts where used to repair clutch and parts where not comparable with each other. I gave Steve’s a large sum of money for repairs and received nothing for my money! What I receive was the worst repair service I have ever had in my life! Highly recommend to be cautious with trusting service at Steve’s!!
Name: K******* N****
Date: 2020-02-27 02:58:35
Rating: 5
Comment: As usual, Steves found the issue with my vehicle by thorough and complete inspection and testing. I will not take my vehicle anywhere else! Besides their knowledge, they are kind and considerate.
Name: S****
Date: 2020-02-06 14:34:49
Rating: 5
Comment: This place is fantastic, Ive taken my Mk7 GTI here for APR upgrades and regular service. Knowledgeable guys, friendly service, fair prices and a comfortable lobby. Unquestionably a better experience than my VW dealership.
Name: J** W*******
Date: 2020-02-01 00:24:51
Rating: 5
Comment: Treated my car and myself awesomely! Car is perfect again thanks to Steve and All the fantastic techs there. Prices are fair and the knowledge is superb.
Name: Z*** W****
Date: 2020-01-23 17:36:53
Rating: 5
Comment: Steves has been a godsend. I bought a 13 Audi S8 in May that was in desperate need of some mechanical love. Over the past 6 months I have taken my baby to Steves for everything from an oil change to a deep dive in the engine to replace critical oiling and cooling components. Their expertise and great service, plus great prices, have completely won me over. If I had to move away I would ship my car back to them because I trust the work they do.
Name: R*******
Date: 2020-01-18 18:55:19
Rating: 5
Comment: From their first two-vehicle garage, Steves serviced my vehicles. You can easily see their success with the present great workshop and waiting rooms. Honesty, Friendliness, and Great Service produced all this, which continues today. Leaving your car for service with someone you trust sure feels great!
Name: S***** G****
Date: 2020-01-17 02:10:45
Rating: 5
Comment: Steves is the place to go if you want great autocare, period. I wont take my business anywhere else, and I live over 45 minutes away. The customer service is like none other and the work they do is reliable and transparent. Ive had and two major repair services with them and all of them met or exceeded my expectations.
Name: D***
Date: 2019-12-23 11:49:02
Rating: 5
Comment: I recently revisited Steves, after a several year absence of not owning a VW. I can say nothing has changed - Jordan, Steve and the entire staff provided excellent service. Friendly, knowledgeable and always with a smile. One of the very few places you can go today and trust them completely. Their level of customer service is what other shops (and businesses in general) should strive for.
Name: R***** C*******
Date: 2019-12-18 21:42:35
Rating: 5
Comment: Recently bought a Mercedes Benz E-Class 350, living here in Mid- Michigan its very hard to find a foreign and exotic repair shop, so I went on the search and ended up at Steves. The atmosphere, the workers, everything about the place gave me the confidence that I had chosen the right place. The service was beyond my expectations. As far as referring someone to another place, I would never. Steves is by far the best, theyre easy to work with and easy to schedule with, and in my eyes they put the customer first and Im beyond satisfied with their work. Thank you!!!
Name: O**** M********
Date: 2019-12-05 23:00:32
Rating: 5
Comment: Amazing service, great staff. My brother and I were in town traveling and were refered to them. Got a quick oil change for our Vw golf station wagon. Felt like being at home! True enthusiast owned. Top notch service.
Name: I***** H*****
Date: 2019-12-03 20:42:52
Rating: 5
Comment: As a first time customer I found staff to be extremely helpful, courteous, competent. The problems with the car were diagnosed quickly and were corrected promptly. Finally, the building is welcoming and comfortable, prices competitive and reasonable. A great find!
Name: W****** C*****
Date: 2019-11-21 20:16:57
Rating: 5
Comment: I brought in my Audi A4 in to address a couple issues and for 150,000 maintenance expecting a typical mechanic experience. Well, from the second I walked in I was utterly blown away by the customer service, knowledge, and integrity that I was presented with. Jordan ensured that my car was taken care of and every issue and worry addressed as well as kept me updated through the whole process.And to top it all off, my car not only drives better than the day I bought it, but it was thoroughly cleaned when I got it back.I am blown away by the service that Jordan provided at Steves European Automotive and wont take my car anywhere else again.
Name: O***** S***
Date: 2019-11-11 15:51:21
Rating: 5
Comment: Steves European Auto was recommended to me by a friend. I took my car there for its maintenance and was impressed by the level of service I got from Jordan. Just had to take my car in again today for my side view mirror. I called, Jordan said come in, I did. Ten minutes later, my mirror was fixed and ready so I can drive safely to my meeting in Cleveland.
Name: C********* X
Date: 2019-10-30 23:14:52
Rating: 5
Comment: Great shop! They will take good care of your Audi, VW, Porsche, lambo! My Audi S4 has some complications that required skilled techs to diagnosis and repair. Jordan and JD were awesome! Very nice clean shop, that will take care of your baby.
Name: A***** B****
Date: 2019-10-18 06:41:47
Rating: 5
Comment: Steve and Jordan were great to work with. Very courteous and professional. Will definitely take my A6 back there for service. Top notch!!
Name: C******** M*********
Date: 2019-10-04 02:29:50
Rating: 5
Comment: Once again, Steve and his Team did not disappoint! I arrived with a mystery issue on my car and not only did the Team figure it out, they fixed it and sent me on my way. Experience, Professionalism, a Classy Atmosphere and a Family feeling - all of these things keep me coming back to Steves. Keep up the great work!
Name: D***** V********
Date: 2019-08-08 18:40:18
Rating: 5
Comment: Jordan made sure my RS3 was taken care of exactly how Id expect it to. I was really refreshing to get such a great level of customer service. I cant recommend enough bringing your car here. They really take things to the next level, even when its something as simple as an oil change. The waiting area was also very comfy!
Name: A** A*****
Date: 2019-08-07 16:28:38
Rating: 5
Comment: Once again you guys saved the day! Thanks so much for taking care of the dead battery issue! You guys are always so efficient and courteous! We are so happy we found people we can trust to take care of our cars and not feel like we’ve been taken advantage of! Thank you to all of your staff for taking care of our vehicles needs!
Name: E*** G*********
Date: 2019-07-28 02:11:47
Rating: 5
Comment: Awesome job as always! My visits are always met with your professional and educational team. I learn something new every time I come in. Great environment and always excellent work on all of our cars. Youve earned my trust and business for many years now. Thanks for being a great part of our excellent automotive adventure!
Name: T**** W*******
Date: 2019-07-06 20:24:52
Rating: 5
Comment: I had work done on my BMW and Volvo in back to back weeks and it was the best experience Ive had with an auto repair shop. Jordan was great with the customer service, I definitely recommend them for any repairs.
Name: C*** S
Date: 2019-06-28 18:50:46
Rating: 5
Comment: Always the best. The staff is always friendly and well informed. Prices are competitive and service is second to none! If you’re on the fence about Steve’s, take the plunge! Your car will thank you
Name: H******** T** E**********
Date: 2019-06-20 17:58:34
Rating: 5
Comment: Lets just say thank god for Steves saved me almost $1k on my benz s550. the level of customer service and excellent workmanship explains the high volume of traffic in and out of their shop! Jordan went through every little piece of findings with me about my car...even offer me a bag of chips but had to turn it down cause im dieting lol......thank you a million times_Dennis
Name: H***** K*****
Date: 2019-05-22 19:19:57
Rating: 5
Comment: Bought an 07 BMW Z4 convertible and had it shipped from AZ. First nice day, top would not drop . BMW charged me $139 to tell me it required a new motor and pump, for $2300. Steves technicians quickly diagnosed the hydraulic by pass valve was engaged, and $126 later I was in business...and saved $2300. Highly recommended!
Name: T**** M****
Date: 2019-04-07 20:24:15
Rating: 5
Comment: I dealt with JD and he was very nice and explained everything that was found during the inspection. I only had my car in for an oil change but they went way above and beyond to make sure the whole car was looked at since i told him i had recently purchased it used. For everything that was looked at i found the cost very reasonable. My only criticism would be i was supposed to have an estimate emailed to me for a repair and its been several weeks and i still havent received it. Ill definitely take my car back to them.
Name: J***** S******
Date: 2019-03-14 14:53:13
Rating: 5
Comment: These guys are great! This shop is very trustworthy and reputable I had my 2011 GTI checked out here for a timing chain tensioner replacement, and had my car back within the next 2 days. I was serviced by JD, great guy, informative and helpful! When i picked up my car he offered me the old part and took pictures of the car being done for reassurance and gave me a rundown of what was done. Now i can drive my car with peace of mind, i wouldnt take my car anywhere else!Thank you guys. Appreciate it!
Name: B*** W****
Date: 2019-02-21 15:08:23
Rating: 5
Comment: Great outfit.. Called them from Boston for a pre-purchase collector car purchase review in their neighborhood. Did all they promised to do and more--Highly reliable, efficient, real good to work with and best of all saved me $5,500 in not buying a pig in a poke. Highly recommend. Thank you Steves!
Name: C**** W*******
Date: 2019-02-16 16:20:27
Rating: 5
Comment: I had an absolutely terrible experience at German Motor Werks down the road. I brought my 2010 GTI to Steves after a failed timing chain repair attempt at German Motor Werks. The experience at Steves was night-and-day different.Jordan was in constant communication with me, updating me via phone and text about the status of my repair. They were up front with me on pricing, turnaround time and status at all times.This is the way a business is supposed to be run. Top notch experience from start to finish. I cant say enough about the professionalism of Steves European.If you are looking for a repair shop for your German vehicle in Oakland County, just go with Steves. Do NOT take your care to German Motor Werks. You may pay a little more at Steves, but youll get a level of service that will make it so worth it.
Name: R*** M*****
Date: 2019-02-16 14:45:36
Rating: 5
Comment: Worked with Stephen via email for about a month to organize a tune for my GTI. He was able to promptly answer all of my questions up to the day of my appointment.Once I came in, Stephen, JD, and Steve all greeted me and made sure my needs were addressed. Even at 1:30pm on a Friday, Stephen promptly brought my car back to the garage and began work.I dont see myself bringing my car to any other shop and look forward to coming back to Steves (and not just for the massage chairs).
Name: B*** J******
Date: 2018-12-25 04:51:22
Rating: 5
Comment: What can I say? More importantly, what is there not to say? Steve, Jordan and the crew have made me come to expect so much from a shop. My high expectations are exceeded each and every time with the high quality, thorough work preformed. With the 5k+ that Ive invested with Jordan Fowler and my Audi, I couldnt be happier and more confident that my a4 will run at peak performance for time to come. Many European car owners are timid to take their vehicle to a shop, I get that. You can rest assured that your vehicle is in great hands when Jordan is handling your needs and/or wants. 11 out of 10 stars. I look forward to an excellent, continued business relationship. Well done, guys. Well done. I cant thank you guys enough!
Name: p*** m***
Date: 2018-11-07 12:24:30
Rating: 5
Comment: If you have any doubts about using Steves European to service your vehicle...dont!I had tried a dealer (Suburban Troy) for what I thought would be a courtesy fix on a seat belt. I was told it would have to be replaced at the cost of over $280.00.I reached out to Jordan Fowler asking if they had a window of time to take a look.Jordan took time out of his schedule to pull a small piece of tissue outof the belt receiver fixing the problem. Willing to pay him for his time, he politely refused and I was on my way happily. This is customer service at its best! Keep up the good work Steves!
Name: K*** M*******
Date: 2018-11-06 23:07:55
Rating: 5
Comment: I wouldnt take my car anywhere else. You can trust that Steves will take care of you and treat you like family. They came highly recommended to me from a dealership and I understand why. I drive a long way to have them service my car for a reason.
Name: N*** O*****
Date: 2018-10-18 20:20:55
Rating: 5
Comment: This place is AMAZING! Super polite and helpful staff. Stephen and Fidel were of great help and super knowledgeable. Honest, quality work! I take my car here when I can. Dealing with Audi for ANYTHING is like pulling teeth. Dealing with Steves is smooth and painless. HIGHLY recommend Steves for anyone looking for quality work at a reasonable price.
Name: A*** A******
Date: 2018-10-01 16:08:09
Rating: 4
Comment: I just spoke with Stephen (not Steve) over the phone. Evidently he understands that customer service means being polite, positive and accomodating while being helpful and informative. I could hear that he was attentive, smiling and appreciative of my specific questions and concerns. Bravo. I am looking forward to taking my vehicle there and am hopeful that this introduction is the beginning of a satifactory encounter with a beneficial conclusion.
Name: N*** G*****
Date: 2018-08-07 01:55:11
Rating: 4
Comment: *** EDIT - UPDATED 8/6/2018 ***OK, I originally gave Steves European Auto a 1 star review, but I am updating my review based on a second visit to Steves.First, Steve (yes, the owner) gave me a call and talked to me for some time after reading my original review. He didnt try to make excuses for what happened, but he did sincerely apologize and tell me he takes it personally when someone gives them a bad review. He offered to mount and balance the 3 new wheels I purchased for no charge and to fix my oil leak for a very reasonable price. In addition, they would make sure everything was done on the same day so I could get my car back.The second visit went much better - they did everything they said they would and they had the car done on time. This was a much better experience.I felt that I should come back to Google and update my review. So why not 5 stars? 1. My original experience still happened and it was very frustrating. 2. I paid for the second visit over the phone so I could pick up my car after hours. When I got there, the tire pressure light was on. My first thought was to just drive it and it will turn off after the car gets a reading. Nope. 20 minutes home and the light stayed on. All 4 tires had the correct amount of air. I think they were completely stunned when I called in the morning to tell them I had an issue. Most likely they were in a hurry and assumed it would turn off after driving (they had to resync one of the sensors).Reading all of the good reviews and after talking with Steve, I truly believe they are a good honest shop. Im guessing their biggest weakness is that they are so busy that they sometimes have a lot going on and get into a hurry. Not a good excuse, but likely what happened. Bottom line, I will likely take the car back if I need another repair.
Name: J** L******
Date: 2018-06-15 03:07:03
Rating: 5
Comment: Very professional, very passionate about their business. I received the APR tuning on my A8L 4.0 and was told what to expect with the performance gain...and Im blown away!Super happy, have already recommended Steves to other enthusiasts.
Name: E******** F*****
Date: 2018-06-05 14:17:02
Rating: 5
Comment: You guys are great! Stephen worked on my car and took such great care of it! He was very nice and so helpful! I have recommended Steves European Automotive to friends and family. Thanks Stephen!
Name: A******** T***
Date: 2018-05-09 04:43:04
Rating: 5
Comment: My family has been using their service for years. I finally went in and must say- they are a local family-run business that is helpful, honest about services, pricing, and could not be more welcoming. While waiting for a routine maintenance, an American car had a flat tire down the street and a European sports-car experienced some abnormalities. The staff dealt with this in the most professional manner, and personally made everyone feel welcomed. I have to say I am impressed and appreciate the range of services they offer.
Name: K**** R******
Date: 2018-05-02 11:49:15
Rating: 5
Comment: Another 5 star experience at Steves European Automotive! After some major transmission work, Steve, JD, and the whole crew have our Audi TT purring like new. Thanks for top notch service at a reasonable price!
Name: M****** W********
Date: 2018-04-06 01:51:32
Rating: 5
Comment: **04.05.18 - UPDATE** After reading this review owner Steve Fowler contacted me via telephone THE VERY NEXT DAY and humbly expressed his apologies for the scheduling confusion. Rare and hard to find EXCELLENT CUSTOMER SERVICE!!!Unfortunately, disappointing! Looking for mechanics passionate about VW/Audi and residing 1.25 hours north of Waterford I did my research on this place by reading many of the reviews before scheduling an appointment. What I liked most about the reviews, besides being mostly positive about the work and customer service, was the owners time to reply to them whether positive or negative. This says a lot as it takes valuable time to do this!I had a number of jobs in mind when considering Steves. I had just purchased a new VW and to start was looking for installation of a trailer hitch. I would tend to do things like this myself but being March in Michigan it is just too cold outside to attempt, at least for me anyways as I do not have a heated garage. I made the initial call to confirm whether or not they performed this type of work. I spoke with Stephen Burke. I shared details of the hitch, where I intended to purchase it from and my anticipated use of it (hitch mounted bike rack). Stephen stated they could do the install and with this news I told him I would order the hitch and place a call at a future date to schedule the appointment once it arrived. I didnt want to schedule the appointment at that moment just in case delivery was delayed.Once the hitch arrived I made a call and spoke with Stephen again. We scheduled Friday, March 30, at 10:00 am. About 2.5 weeks in advance. I like to make good use of my free time so I asked him duration of the install and he quoted approximately 1.0 hour. I added the appointment to my cell phone calendar.I walked into Steves European Automotive on Friday, March 30, a few minutes in front of 10:00 am. I gave Stephen my name and appointment time and the reply was roughly We dont have you on our schedule. Stephen stated he remembered talking to me over the phone but somehow my appointment was not entered into their system. When it comes to first impressions this is exactly what you DO NOT want to hear! He told me dont worry we can still get you in. After this the tension was relieved some but doubt was setting in. He presented me with the quote in writing for the work and to my surprise was much more than what I had anticipated based on the phone-quoted install time (I was supplying the parts - hitch and hardware). Yikes! After viewing the quote I commented that it was expensive and he replied We have to take the rear bumper off the car, weve never done one of these and will take a few hours. A different story line from the phone conversation; this really pushes doubt. Against my better judgment I signed the quote because I had already traveled the distance, really wanted to have this installed and completed. He took my key and gathered information on my vehicle and I was asked to take a seat. Where I was seated I could see my vehicle in the parking lot. So I began the wait... patiently, but unsettled about both the install cost and missing appointment/scheduling. As I sat and waited for a service tech with a Steves European Automotive sweatshirt to come and take my car into the garage I kept wondering how long am I going to have to wait? What time will I get home today? Checking my phone seeing 10:31 and my car exactly where I parked it in the parking lot, principle alone told me you need to walk, NOW! So I walked up to the counter, asked Steve for my keys, and walked.Why 2 stars and not 1 after something like this? They are polite and it is worth a star even if their logistical skills are bumbling. Would I go back? Well, that remains to be seen. The great number of positive reviews about this place can certainly not be a fluke but they are not representative of my first experience. Lets see if and what the owner replies.
Name: B*** J******
Date: 2018-03-18 19:09:50
Rating: 5
Comment: Undeniably the most quality, comprehensive, consultive experiences Ive ever had in any service industry. First, my clutch went on my Audi A4 Quattro. Instead of going through my expected motions of replacing my clutch with a stock clutch, I was honestly and truly consulted by Jordan Fowler and I chose to get the rs4 stage 1 clutch replacement in my a4. It ran me $125 additional to have the rs4 clutch installed. Adhering to Jordans recommendation was a very intelligent decision. The spring, pop, and longevity of this clutch... I cant stop talking about. I will never have to replace my clutch (at least for the next 300k miles) again and can withstand any modification that I throw at it as its rated to handle more HP than most any A4 has on the road. Dealing with German engineering, I cant thank Jordan and the crew enough for keeping my 2007 A4 alive. Most recently, I had my timing belt replaced as it was slipping immensely... I was 2 to 3 cranks away from catastrophic engine damage when I brought it in as the Pistons wouldve inevitably made contact with the valves causing a repair that was triple the worth of the car had I not had my timing belt replaced because my belt was the worst they had ever seen... Ever! Working with German engineering on the daily, theres something to be said about being told that this scenario was the worst they had ever seen. My timing belt will be hung on the wall at Steves European Auto as the condition, before it was replaced, is historic. I told Jordan that Id sign it beforehand, but the silver Sharpie was nowhere to be found. Honesty, integrity, and dignity are three words that always come to mind whenever leaving my Audi in Jordans hands. Thanks, brother!
Name: G*** R
Date: 2018-03-07 04:24:38
Rating: 5
Comment: Service means a lot to me and the investment i made in my vehicle. Jordan invited me back in the shop and gave me the tour. My car was scanned and we discussed what was needed and what could be done down the road. Never did i feel pressured to get the work done. I do not live, work or travel in my daily path by here, but its worth the time and effort for a honest opinion.
Name: B*******
Date: 2018-02-22 15:05:15
Rating: 5
Comment: I dont know where to begin except with THESE GUYS ARE AWESOME! I was working with JD he gave me great customer service was helpful and friendly. I am going to be going back for all my services on my vehicle and I drive all the way from Toledo just to have them service my car. Thank you guys so much! KEEP UP THE GREAT WORK!
Name: C**** B*
Date: 2018-02-20 15:11:59
Rating: 5
Comment: Would definitely recommend Steves Auto! I took an Audi A4 there for a pre-purchase inspection. The price was good and Jordan took the time to go over the issues with the car and provided estimates for everything. He even contacted me the day after with more affordable options.I ended getting some transmission work and an engine tune-up and am happy with how the car is running. Ill be back for sure if I need any work in the future. Thanks again Jordan.
Name: M****** S*****
Date: 2018-02-07 22:48:47
Rating: 5
Comment: Great group of guys that want to put your vehicles prioritized needs first. My first experience was over 15 years ago on a VW Corrado and theyve done nothing but keep reinvesting in themselves and the customer. Thank you!!!!
Name: M*** D******
Date: 2018-01-29 03:09:49
Rating: 5
Comment: Stephen and crew took great care of me and my 2015 Audi S3, over 2 days they installed an IPE exhaust system, aftermarket RS grille and rear valence, and a CTS turbo muffler delete kit and the fitment of all is terrific. The rental car was also very convenient. Thanks to the whole crew at Steves! If you love your car you can trust these pros!
Name: T** O****
Date: 2017-12-22 18:50:30
Rating: 5
Comment: They did a wonderful job putting in a new clutch and pressure plate in the car. They were also very fast at getting it done vs. expectations. The store and customer areas are very nice as well as all the people that work there.
Name: J**** R
Date: 2017-12-13 02:16:22
Rating: 5
Comment: Ive been taking my cars to Steves since my husband and I moved to Michigan about 25 years ago. They are all always pleasant and helpful. Extremely knowledgeable. I can drop my car off, be it for maintenance or an issue, and know that they will properly take care of it and do it right. I dont have to worry about being taken advantage of. This to me is worth its weight in gold. I wont buy a car that they cant work on.
Name: S******* S*****
Date: 2017-12-12 18:35:37
Rating: 5
Comment: Got my jetta flashed about 3 or 4 years ago, moved out of the state, and lost the flash due to some repair work by a vw dealership. moved back eventually. They were able to look up my car and reflash my jetta for only the cost of labor. Also ran through a full checkup and oil change at my request since it was time for a minor service. There were some other mods but they advised against it, saving me money.Great shop, honest feedback, excellent work. Im definitely coming back here for future work despite how far away it is from me.
Name: S***
Date: 2017-12-01 18:33:51
Rating: 5
Comment: If i could give this place 6 stars I would. Working in the automotive industry for an automotive manufacturer, it is hard to find a shop i feel I can trust.I find this shop VERY professional and does great work. I rolled the dice on this shop with aftermarket installation. I anticipated a pretty pricy offer, or a hack job. My bill was far reasonable for what they did. For a shop that doesnt cut corners, Im willing to pay the price, despite the complaints in the comments about pricing.I get it that other comments state it is expensive, but these guys do better work than any other place Ive been to, the customer experience is great, and custom work is top notch. Working with the industry most of my working career in some form, cutting corners is a common practice.No cutting corners here, I can assure you that. Pay to have it done RIGHT! I will be keeping my business here from now on. A+ from me! Take your Audi, Porsche, BMW, whatever you have here. These guys know what theyre doing. Even the service writers!Great job, Steves. You have found a loyal customer! Keep up the exceptional work!
Name: M*** S*****
Date: 2017-10-18 14:39:43
Rating: 5
Comment: Highly recommend. Very professional shop with a LOT of knowledge. Fully explained the procedure done and gave me a print out of changes (showed the RED out of spec measurements and GREEN in spec measurements after work was completed). Spoke about Methanol injection kits and possible installation... Will return for things that I CANNOT do myself.
Name: C**** R****
Date: 2017-10-17 17:28:05
Rating: 5
Comment: Love this place. Great customer service! They do what they say, when they say and their prices are very fair. Ive been to both local dealerships and they are a joke - service sucks and their prices are insane. Ill be going to Steves far everything from now on. 2013 Audi A6
Name: E*** G*********
Date: 2017-10-10 15:22:00
Rating: 5
Comment: Steves is always the best place to take your vehicles. We have several that are very unique and the professionals there always do an awesome job keeping them in top shape. Takes the worries out of driving so my wife and I can have all the fun. Jordan, JD, Sean and Stephen have become like family over the years. Highly recommend.
Name: D***** C****
Date: 2017-08-25 16:53:56
Rating: 5
Comment: Steves has been servicing my vehicles for many years.The technicians are knowledgeable and staff is very helpful and polite. The service writers take the time to thoroughly explain the issues with my vehicle. Steves tries to give me value and reliability at a fair price. If you want peace of mind then I recommend Steves European.
Name: J*** M
Date: 2017-07-28 12:28:30
Rating: 5
Comment: I drove from Rochester Hills to have Jordan and Team performed major services on my Audi. Work was meticulously done and provided a free loaner as well. Best place to get a vehicle serviced period as an owner of many over the years!!! You wont be disappointed! While you wait they even have massage chairs, free coffee, and water!
Name: D*** A*****
Date: 2017-07-22 00:18:28
Rating: 5
Comment: I was looking to get a tune on my Audi A4 and Steves was recommended to me by a few people. I called them several times with different questions because I was curious about some specifics and I always got helpful answers from both Jordan and JD. I was finally ready to get the tune so I called and spoke to Jordan who was able to make sure I was getting exactly what I wanted. I scheduled an appointment and went into the shop where I was greeted by JD and Jordan. Although all of them are very knowledgeable when it comes to APRs tuning programs, Jordan told me that Stephen knew everything about them. He was helping me with the details and although I was ready to spend the extra money, he told me that for what I wanted I did not have to spend an additional $135 as I expected, so not only did I get great customer service and quick, quality work, I also saved $135 thanks to the amazing team at Steves European Automotive.
Name: B*** J******
Date: 2017-06-30 17:36:12
Rating: 5
Comment: Absolutely unparalleled knowledge! Quality work. I will bring my Audi to nobody except for Jordan (ext.225) at Steves European Auto. No shop or dealership has the knowledge and experience of German engineering like Jordan and the people at Steves European Auto do. Very reasonable rates, great advice, and the peace-of-mind that youre not able to get elsewhere. I would strongly deter anyone from going anywhere else with their European Automobile!
Name: J** T*****
Date: 2017-05-09 22:47:02
Rating: 5
Comment: Very knowledgeable in automotive repair. There is a reason that they have 5 star ratings here. They have a great staff that can solve any issue and excellent customer service. Great communication to keep you updated along the way...i even got pics of my car being worked on!Highly recommend.
Name: M*** G********
Date: 2017-04-08 18:02:41
Rating: 5
Comment: Where can I begin? I found S.E.A on Google and read the great reviews. I am very hesitant going to a new shop but the reviews spoke more than any word of mouth could. I recently bought an audi s4 and realized it was leaking oil. Very glad I found S.E.A when I did because they saved me thousands of dollars. I was greeted by Jordan (the owners son) as soon as I pulled into the shop. The second we met I knew my car was in the best possible care. Jordan walked me through everything they were doing and even texted me pictures along the way. The staff at S.E.A bent over backwards getting my 2004 s4 ready for the road again. I highly recommend this shop to anyone that drives any German car. They do not discriminate either, they will work on American cars no problems or questions. Its hard now a days finding an honest reliable auto shop. The staff at S.E.A surpassed my expectations and returned my audi back to me in a timely fashion. If youre looking for a new shop, look no further! I will only take my cars to S.E.A from here on out. Thank you guys so much! A giant thank you to Steve the owner for running a shop that is better than any dealership. You guys will have my business for life.. thanks again!
Name: M******* C
Date: 2017-03-31 21:38:21
Rating: 5
Comment: Had an awesome first time experience bringing my Passat 2.0t into Steves. I had a number of issues, one of which was unable to be diagnosed by 2 VW dealers and steves quickly found a solution to the problem. Quick and affordable for the quality of the work couldnt be happier my car drives better than when I bought it!
Name: E**** B******
Date: 2017-02-26 18:38:18
Rating: 5
Comment: Steves is the best. I make the trip from Howell out to Waterford because these are the only guys I trust with my Audi. Fast, friendly and professional service always. Thanks to Steve, Billy, JD and the rest of the crew. I continue to be impressed.
Name: H***** H******** I**
Date: 2016-12-31 05:46:51
Rating: 5
Comment: Excellent service both customer and mechanical work they keep you updated on your car and will help you figure out what you need most. When they have everything they need for your car it gets done pretty quickly. I even had my car up there for warranty refix and they had it done fast considering it was Christmas time. Its generally a good experience and good atmosphere every time im up there. Will not take my AUDI A6 anywhere else.
Name: R****** S*****
Date: 2016-06-29 03:01:11
Rating: 5
Comment: Technically unsurpassed, diagnostics are excellent. There is value for the dollar. They have old school pride in their work. Mechanics( technicians) seem to view their job with a science attitude!They truley care about the customer.Would recommend without question.
Name: C****
Date: 2016-05-10 18:05:32
Rating: 5
Comment: I have always been very happy with SEA. My most recent visits Stephen was great on helping me sort out drivability issues I had with an APR flash update. They waved the labor charge of flashing my car 2 additional updates released for my car. He also handled the communication with APR to relay the drivability issues I had. I really appreciate good customer service that is customer focused. Thank you!
Name: M****** P*******
Date: 2016-04-20 14:19:07
Rating: 5
Comment: I went to Steves due to a serious problem with my VW GTI after working with another Detroit shop and two other VW dealerships that didnt have the time. Not only did Steves European Auto take in my car without an appointment, they gave the car the time it deserved. There Advisors and Technicians worked with me on parts and pricing and gave me updates every step of the way. Steves went above and beyond for me! While I have a sour feeling towards VW as a company I know Steves European Auto will take care of me where VWoA did not!
Name: C**** M******
Date: 2016-03-30 20:55:34
Rating: 5
Comment: Seriously, Steves is the only place Ill take my vehicles. Theyve always been completely honest about the work that needed to be done and what was unnecessary. Theyve been flexible to ensure that the maintenance and repairs on our vehicles aligned with our budget and anticipated lifespan of the vehicle. Highly recommended. Finally, their approach to customer service is extraordinary- my guess is that the only reason other shops cant mimic is because they arent family-owned. Working with Jordan (Steves son) is a pleasure and he even texts updates on the car throughout the day. Keep up it up!
Name: A*** W*****
Date: 2016-02-25 14:17:31
Rating: 5
Comment: The previous weekend, I replaced multiple suspension components on my 2003 BMW 540i, so I took it to Steves for a much needed alignment. These guys nailed it. The day after I got my car back, we had a huge winter storm, and the car handles perfectly. A lot of other places seem to treat customers like theyre just another car on the rack, but the impression I got from Steves is that they genuinely care about their work and their customers. The person I worked with was Jordan, and he seemed very knowledgeable, serious, and sincere. Ill definitely go back if I need anything else done to the car.
Name: C**** P**********
Date: 2016-02-05 13:55:27
Rating: 5
Comment: Great place to go to for anything. The staff was very knowledgeable and took time to explain the problem and our options to fix it.I own an Audi A6 2012. The check engine light came on, so I took it first to an Audi dealership where they told us that in order to fix what was wrong with it we would need to spend over $12,000. Of course with a quote like that we looked for alternative options. With Steves European Auto they assessed the problem and offered a solution to us for just $1,000. They were able to offer this solution because they took the time to further evaluate the extent of damage, where the Audi dealer saw the problem and wanted to replace everything. I will defiantly be returning to Steves European Auto for all car repairs.
Name: P***** H*****
Date: 2016-01-22 23:42:30
Rating: 5
Comment: Going to say that this was the best repair experience I ever had. I have owned BMWs, Mercedes, Audis and Range Rovers and never 1 time got the excellent service that Jordan at Steves European Automotive gave to me. This place is no joke. They know what they are doing and are extremely professional! I was always the gotta take it to the dealer kind of guy. not anymore. Now I am gotta take it to Steves kind of kind. Thank you!!
Name: K**** C*****
Date: 2016-01-16 18:11:17
Rating: 5
Comment: I took my 2008 Audi A6 to Steves recently because my check engine light was on and I could not be happier with my experience.There were 6 fault codes including CAM shaft and oxygen sensor which I already knew from my own test and other auto shops test. Before going to Steves I took my car to local auto shop in Brighton but they declined to do the work. They are a good shop but fixing an Audi Cam shaft issue was more than they wanted to do. Next, I took my car to an Audi dealership in Birmingham and spent $260 to have them INCORRECTLY diagnose the problem. They told me my chain was stretched and if I did not get it fixed soon the engine would fail. I even asked if there was any other option and they said no, replacing the chain and related components was the only option. Their quote included $2,400 in parts (chains, tensioners, and gaskets) and over $4,400 in labor $6,800 total (almost as much as the car is worth).Steves took the time to correctly diagnose the problems through a very thorough and in-depth evaluation. You could tell they wanted to fix the problem by only addressing what really needed to be fixed and not just replacing a bunch of parts. They first tried to clean some of the parts (I think the sensors and relays). Since only one oxygen sensor side had a fault error, they switched the sensors to determine if the sensor was bad or if it was something else. The error code came up on the other side so they knew the sensor was bad and replaced it. Also, they decided to replace the relays which eliminated the CAM shaft error codes. Additionally, Steves was able tell from the CAM shaft error code that the timing chain was off in the opposite direction than a stretched chain would indicate. You would hope an Audi stealership would have caught this. Additionally, the Audi stealership did not even quote replacing the time chain relays which as why the engine light was on.I would highly recommend Steves and will definitely take my car back. They are very friendly and walked me through their thoughts/plan every step of the way. My total cost was under 1/5 of the cost of the Audi dealership quote.
Name: T*** S******
Date: 2015-09-29 22:13:24
Rating: 5
Comment: So.... I was at a job interview and had to drive my ( new to me ) 1987 560sl about 40 miles to get there. After leaving the interview that I nailed and they wanted me to start the next day, I went out to get in my car and drive home. I looked down and there was a pool of anti freeze all over the parking lot ..... LOOOONNNNGGGGGGG story short. The car was not getting any fluids to the radiator. Jordan REALLY was helpful with me knowing my financial situation and trying to keep the repairs just to what really needed to be done to the car to get it road worthy again and saved me about $1000 if I had ended up at probably any other shop. Steves got my business and will be sending anyone I know that is having problems with there cars to them. Jordan was AWESOME very communicative even text me after I left to make sure I had made it home and the cooling system was working properly.THANKS AGAIN!!!!!
Name: J* N****
Date: 2014-11-10 14:46:00
Rating: 5
Comment: I bought a 1978 VW Bus (Rita) that was in need of mechanical repairs including a rebuilt engine. I went to Steves because working on vehicles like this is their passion.These guys are great! They service your vehicle, tailoring their work to your personal needs. Their mechanics (Rob) do precision work. Steve, the owner is great! Jordan was my point person and he really cares about his customers. After my bus was finished they spent the better part of a day orienting me to caring for and driving my bus. I cant say enough about the quality of the work they perform and how they stand behind their service. I will continue to work with these guys and keep my bus maintained through them. I look forward to traveling many miles in Rita.
Name: A B******
Date: 2014-10-24 22:27:11
Rating: 5
Comment: After going to an advanced auto parts for a check engine light I went to Steves. I was told I had dirty coolant or a bad sensor from advanced autoparts, but Steves correctly diagnosed the problem which was a bad thermostat. Retrospectively I did notice my engine did not get to optimal temperature when drive but now it is there in no time. Cost me 100 for the initial inspection and 600 for the parts/labor. Didnt call around too much to check prices but I am willing to pay a little extra for proper service (which I believe I got). Overall I am satisfied. Hope this helps.
Name: B***** M******
Date: 2014-09-05 19:45:14
Rating: 5
Comment: Ive been going to Steves European Auto for many years. Dealing with them is always a pleasant experience! SEA is one of the ONLY places I will trust and have total confidence in to work on my Audi B5 S4. Outstanding knowledge of European autos, specially Audi & VW. Whether you are an avid car enthusiast or not. You will always leave SEA with the understanding of your cars problems & repairs. Jordan is outstanding when it comes to keeping you posted and communicating with you on your vehicles progress. You will ALWAYS get a phone call from him regarding your service. Some reviews might jab at the cost of repairs at SEA.........but you always get what you pay for with SEA. Knowledge is priceless! & if there is something you are not satisfied with. Jordan will do everything in is power to make things right.I never leave SEA without being 100% satisfied.Thanks to Jordan, Steve, Jim, Shawn, & anyone else I am forgetting!!Good, Honest service is very hard to find these days.
Name: G***** O* W****
Date: 2014-08-23 01:02:17
Rating: 5
Comment: I can count on my thumbs the number of dealers I trust totally. Steves is the one. Due to their superb service I find it hard to get a car that isnt something they would want to work on. Lets see, 2 VW Cabrios and 1 Jetta with about 200k miles between them. Highly recommended without reservation. Finally someone who is both competent and cares about the customer and a family business. Wish all were as good.
Name: Z*** B****
Date: 2014-08-07 23:32:37
Rating: 5
Comment: Went there today for the first time to get an airbag light reset on my 2004 vw jetta tdi that requires vw software (which 90% of repair shops dont have ).Steves had it and did it for half the price of the vw dealer. The staff was very friendly and just looking at the shop and parking lot FULL of foreign cars you can tell they have built a good reputation. I will be back for repairs/maint on my jetta from here on out. Worth the 50 min drive for a company that knows these cars inside and out. GREAT WORK STEVES!
Name: R***** F*********
Date: 2014-03-31 21:58:15
Rating: 5
Comment: At almost 60 years of age Ive taken my cars to lots of places for repairs. Like looking for a good doctor, it is difficult to find an auto repair place that is knowledgeable, trustworthy, warm and truly concerned about caring for my car and me. Happily, Steves is such a place and my search is over. Time and again Steve and his staff have earned my confidence and gratitude in repairing my 10 year old TT, while going above and beyond in service level from what one generally experiences from places of business.Thank you Steve and Staff. You guys are great!!
Name: L** H*****
Date: 2014-03-26 00:23:43
Rating: 5
Comment: I love my TDI Golf so am picky with who works on it. Steves European Auto did a great job with it. The work was less than the dealer quoted, done professionally and very timely, and the staff were knowledgeable and very personable.It is good to spend my money in the local community and feel confident and happy in doing so.By the way, I left feeling that if there had been a problem, all I needed to do was contact Steve. That level of customer respect and responsibility for ones work means a lot to me.Highly recommended.
Name: G*** �********* S******** C*****
Date: 2013-12-11 10:35:42
Rating: 5
Comment: I was skeptical because the first thing I noticed is that every review written had excellent spelling and grammar, which made me think perhaps it was staged.I was (gladly) proven wrong when I took my Saab in to run some tests. They were extremely friendly, made every one feel like they were a priority, and even took me back into the shop so I could see exactly what was going on with my vehicle.Despite what some reviews say, these guys arent that pricey at all. Im sold as a life long customer.
Name: B** W*** D*** D****
Date: 2013-07-23 15:50:38
Rating: 5
Comment: I have been taking my 2001 New Beetle TDI to SEA since 2002.Just had an oil change and waste gate adjustment.The entire team of employees are always so helpful and friendly.Steve even comes out to say hello even when they are busy ( ALWAYS).Great service every time, Thanks again!
Name: I**** A***
Date: 2013-01-08 02:09:45
Rating: 5
Comment: Extremely friendly staff and provided excellent care. Took my car for an oil change, engine tune-up, tire rotation, front and rear break check up, and was out of the shop within two hours. These guys are very detailed! Totally worth the 25 minutes drive!
Name: K****** W*****
Date: 2012-10-23 19:35:59
Rating: 5
Comment: THE BEST! Ive owned two VW Jettas, and both have proved to be temperamental and have their quirks. Ive learned that they require particular maintenance done by specialized mechanics. After extensive engine work, suspension work, and even basic oil changes done at over 5 different shops, both domestic and foreign, I will NEVER take my car anywhere else. Not only does Steves European Auto provide great mechanical service, but their customer service is phenomenal...and not just in a way where they have a nice waiting room and are kind people. Stephen took the time to explain in detail everything going on with my car, even using models, until I totally felt like I totally understood the issues. He also test drove it numerous times and kept it over night to be 100% sure everything was okay. They truly go above and beyond at this shop to make sure your car is taken care of and running safely. My car has also been APR tuned here, and I can attest that it performs inexplicably better than before. I will continue coming here for all scheduled maintenance and other issues. It is worth the extra drive for me to ensure my car is taken care of properly.
Name: J******* D***
Date: 2012-09-28 15:21:23
Rating: 5
Comment: Gotta love a car repair place that makes you feel like they actually care! Thats what makes me keep coming back. (Of course, Steves wifes homemade cookies help too!) ;o) Ive never felt pressured from the staff, and theyve gone above and beyond to help me have a good experience and do quality repairs. The staff is super friendly, too! I definitely recommend this place!
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Name: A******* W****
Date: 2024-02-18 14:45:50
Rating: 5
Comment: One of the best experiences I’ve had at a shop. Very straight forward and detailed. Honestly and great prices. Highly recommend.