Riverbend Body Shop
category: Auto body shop, Auto repair shop
address: 4141 Lake Michigan Dr NW, Grand Rapids, MI 49534, United States
Phone: +1 616-453-7795
worktime:
address: 4141 Lake Michigan Dr NW, Grand Rapids, MI 49534, United States
Phone: +1 616-453-7795
worktime:
| Day | Time |
|---|---|
| Monday | 7:30 AM–5 PM |
| Tuesday | 7:30 AM–5 PM |
| Wednesday | 7:30 AM–5 PM |
| Thursday | 7:30 AM–5 PM |
| Friday | 7:30 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
site: http://www.riverbendbodyshop.com/
rayting: 4.8
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
rayting: 4.8
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Name: S**** H*********
Date: 2024-02-15 20:07:14
Rating: 5
Comment: Very professional and they do a great job. I don’t have rentals in my insurance plan so it’s great they have loaner vehicles.
Name: H**** G****
Date: 2024-02-07 21:57:06
Rating: 5
Comment: Riverbend is the best places to take your car. This time I worked with Nik he and the front desk staff were courteous and professional. I received multiple updates along the way and their work is top notch. I am thoroughly satisfied with what was done to my car and I would not go anywhere else. I would give them 10 stars, if I could!
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Name: 0 0
Date: 2024-02-02 20:44:02
Rating: 5
Comment: Customer service was friendly and prompt. They seem very busy, which is the sign of a prosperous buisness. Hope they can fit me in their schedule. Ill update this review when I get the work done.
Name: J**** C***
Date: 2024-02-01 21:44:29
Rating: 5
Comment: They did over the top work and service I dont think you could find a better place to take care of your vehicle
Name: C****** Z******
Date: 2024-01-24 18:56:56
Rating: 5
Comment: Easy to schedule, easy to work in triangulation with them and our insurance company, great communication, great work! Thank you, Riverbend!
Name: K** K*****
Date: 2024-01-17 17:48:04
Rating: 5
Comment: Riverbend fixed up my Subie and then some! They went above and beyond and my car looks fresher than the day I bought it. They worked with my insurance and I didn’t have to lift a finger. Thanks again!
Name: C******* V*********
Date: 2024-01-16 19:11:28
Rating: 5
Comment: They did a great job. Car looks brand new. Also, they arranged for my rental car to be dropped off at their body shop. Nik is wonderful, and takes good care of you!
Name: J****** M****
Date: 2024-01-11 14:26:24
Rating: 5
Comment: Replaced the drive shaft on my Toyota sienna for 1/2 the price of another auto shop.
Name: J*** D*********
Date: 2024-01-08 16:12:41
Rating: 5
Comment: Mr. Mark Brown of Riverbend Body Shop has been professional, efficient and honest! We are so glad we reached out to them to handle the repair of our 2012 Toyota Siena! It is evident that Mark loves his job! He is kind , knowledgeable and committed help customers navigate a very stressful situation (damaged auto).JP Dombrowski
Name: M***** H********
Date: 2023-12-28 14:44:09
Rating: 5
Comment: I would totally recommend this place had other vehicles being repaired and have done a fantastic job.
Name: M******* B***** P*********
Date: 2023-12-28 01:45:34
Rating: 5
Comment: Great customer service, body work looks like new. Everyone at Riverbend Body Shop made sure my experience was stress-free and my car was returned on time as promised!!!!
Name: T**** R*****
Date: 2023-12-26 21:37:26
Rating: 5
Comment: The customer service was great…very professional and friendly from the front desk staff to the estimators and follow up calls they were made. My vehicle was ready when promised with exceptional workmanship. I also appreciated the numerous times someone from the shop reached out with updates on the repair.
Name: L*** J***
Date: 2023-12-26 19:39:41
Rating: 5
Comment: Great customer service and my vehicle is beautiful! It did a great job and Im very happy.
Name: J****** V********
Date: 2023-12-25 17:06:17
Rating: 5
Comment: Thank you to Ryan, Mark, and team for being so nice and helpful through the process of fixing my car. I am so happy I found your body shop!
Name: R***** Z***
Date: 2023-12-23 13:40:13
Rating: 5
Comment: If you want your windshield done right, go here! I’d have saved myself a huge headache if I knew.
Name: H*****
Date: 2023-12-20 01:06:27
Rating: 5
Comment: I had such a great experience with Riverbend! This family business is run with integrity and care. Zach and Jim and the team did a great job and went the extra mile when they didn’t have to. I’m thankful for their thoughtful work and 10/10 recommend
Name: B**** W***
Date: 2023-12-15 18:22:56
Rating: 5
Comment: Fantastic experience, start to finish. The truck looks brand new again.
Name: J***** G****
Date: 2023-12-15 03:31:24
Rating: 5
Comment: Went in to get my tail light fixed. The did it in less than a day and totally detailed my car.
Name: J*** R*****
Date: 2023-12-11 16:12:32
Rating: 5
Comment: Probably the best shop in the area compared to others. Much better quality, service, and a lot nicer people.
Name: S**** C****
Date: 2023-12-07 23:44:31
Rating: 5
Comment: The work was well done and completed before the date promised. They made the entire process easy to deal with!
Name: R***** R****
Date: 2023-12-07 21:11:37
Rating: 5
Comment: Riverbend takes great care for your vehicle and their customers. Top knotch.
Name: E*** Z****
Date: 2023-12-04 17:13:03
Rating: 5
Comment: The staff was so kind and helpful! I had to get my mirror fixed and the process was super easy. The work was great and, not that I want anything else to happen to my car, but if it does I will definitely be back.
Name: D** V*****
Date: 2023-12-01 10:50:12
Rating: 5
Comment: Did an excellent job on my black Jetta got in a fender bender they did exhaust replacement and replaced tail light lens and took the dents out of the bumper looks great and stayed within budget!! Good job guys!! Nick is a good advisor!!!
Name: M****** M*****
Date: 2023-11-23 13:38:13
Rating: 5
Comment: Highly recommend them for quality work including interacting with the insurance company.
Name: D********** P******
Date: 2023-11-22 16:12:44
Rating: 5
Comment: Great service! They were able to make my car look even better than when I bought it. Will bring my car back for anything that comes up again!
Name: L****** V*****
Date: 2023-11-22 14:36:48
Rating: 5
Comment: Riverbend did an awesome job with my car door repair! They communicated and took the hassle out of the entire process.
Name: A***** K*********
Date: 2023-11-09 16:36:36
Rating: 5
Comment: I am 100% satisfied with the entire repair process. High quality workmanship at a competitive price. Excellent customer service!
Name: D***** S***
Date: 2023-10-26 14:28:35
Rating: 5
Comment: Glad we took our car here for repairs! Fast, friendly service and great body work, our Nissan looks brand new!
Name: E*** T*******
Date: 2023-10-25 19:53:09
Rating: 5
Comment: Riverbend is awesome! Theyre so good in customer service, quality of work, timliness, and communication. Also very helpful in insurance negotiations and travel arrangements. Can’t say enough good things about the overall experience here.
Name: K*** A*****
Date: 2023-10-22 20:23:52
Rating: 5
Comment: Riverbend Body Shop did an EXCELLENT job of repairing my vehicle after I hit a deer (gotta love those animals…) It looks amazing AND they detailed the inside of it as well! ❤️ Their mechanic shop also helped with a brake inspection, new brakes pads and rotors, and an oil change while it was there! They saved me a lot of time and hassle!
Name: J*** H*****
Date: 2023-10-11 14:14:03
Rating: 5
Comment: I have had two repairs here at Riverbend. The communication is excellent, repairs done earlier than expected, fair pricing, and wonderful staff!
Name: R***** O
Date: 2023-09-22 22:45:23
Rating: 5
Comment: We had a great experience with Riverbend. They returned our vehicle cleaner than we left it and they removed the dent from our door so well, you would never know there ever was one there. Service was great also with good communication and convenience of rental car pick up and drop off right there.
Name: S*** R********
Date: 2023-09-21 23:41:13
Rating: 5
Comment: I was in a little accident and Riverbend was great. An estimator came to my jobsite and did an evaluation so it didnt interrupt my work day. They worked with my insurance for me, kept me updated on my cars repair progress and when it was ready for pick up helped me come up with a solution for pick up that worked for me. The lady who was texting me offering me pick up options was awesome and I appreciated her help in leaving the keys in a lock box. I would definitely recommend them to friends and family. I couldnt even tell my car had been in an accident. Thank you!
Name: R*** W*********
Date: 2023-09-21 14:04:35
Rating: 5
Comment: They did a good job replacing my front bumper after a deer decided to play tag with it. The complimentary detailing of my car was definitely a plus as well. 10/10 would hit a deer agian!
Name: T** F****
Date: 2023-09-18 22:48:17
Rating: 5
Comment: They did a beautiful job on the repairs AND returned the vehicle clean and shiny inside and out. Great customer service also.
Name: J**** C****
Date: 2023-09-08 13:59:35
Rating: 5
Comment: Riverbend has worked on a few of our vehicles lately and we are always happy with how the vehicles turn out. They keep us informed through the entire process and go above and beyond when they need to.
Name: C********** G****
Date: 2023-09-05 11:28:58
Rating: 5
Comment: Riverbend body shop Exceeded my expectations. They kept me informed through the entire process, and I got my vehicle back looking like new.
Name: M**** P********
Date: 2023-08-31 19:06:10
Rating: 5
Comment: Riverbend did an excellent of repairing my car. They worked out all the details with my insurance company and had my car ready when promised. I highly recommend Riverbend!
Name: C****** D******
Date: 2023-08-31 16:41:53
Rating: 5
Comment: Excellent customer service and the work was perfect. I’ll only use Riverbend Body Shop for any future repairs.
Name: T E
Date: 2023-08-14 14:01:10
Rating: 5
Comment: Great shop, kept me up to date on the details of my car loan, and were extremely polite to my wife
Name: D*** M*****
Date: 2023-07-31 15:28:29
Rating: 5
Comment: Great communication from service coordinator at RiverBend auto shop. My vehicle was quickly repaired and looked like new when I picked it up. I will be a returning customer.
Name: W**** M****
Date: 2023-07-31 14:27:14
Rating: 5
Comment: Riverbend took excellent care of us!! Everything from drop off to pick up was perfect!
Name: N**** D****
Date: 2023-07-27 13:41:40
Rating: 5
Comment: For as long as I have lived in this area, I have used Riverbend body for any repairs needed. They do an excellent job.
Name: M**** M*****
Date: 2023-07-21 20:38:56
Rating: 5
Comment: From the first phone call to the final handshake, it couldnt have been a better experience. Zach DeGroot and the Riverbend team provided transparent and timely updates, the workmanship was excellent, and they were reasonably priced. They have a customer for life.
Name: i** L***
Date: 2023-07-11 20:53:05
Rating: 5
Comment: They are a professional service, with a knowledgeable and helpful team. They will provide the best quality job for a unique and difficult auto repair. Highly recommended.
Name: T***** M********
Date: 2023-06-26 13:30:57
Rating: 5
Comment: The shop was great! My car was stolen and needed a lot of interior repairs. I couldn’t be happier! Carl was very helpful and always kept me updated. I ran out of rental car coverage through insurance and the shop covered the rest of the days, I’m very grateful.
Name: A****** T*****
Date: 2023-06-22 15:56:34
Rating: 5
Comment: The staff at Riverbend is wonderful, and I would highly recommend them. We worked primarily with Ryan who was fantastic, but every interaction we had with the staff was professional and positive. The work was completed quickly and they kept us updated on progress along the way. We couldn’t have asked for a better experience!
Name: G***** W******
Date: 2023-06-15 14:42:08
Rating: 5
Comment: My wife and I had some auto body repair work done here, and they did an excellent job. Everyone was extremely professional, and we would highly recommend them.
Name: M****** C*******
Date: 2023-06-15 13:56:37
Rating: 5
Comment: Picture perfect. Im 100% happy and showing off my ride. Friendly staff and professional looking office and waiting room. New rear and front cover many imperfections with front cover installed and paint front , and repairs on rear including new hatch door.
Name: N***** N*****
Date: 2023-05-27 18:56:04
Rating: 5
Comment: Riverbend did a great job! We’ve used them before and they did just as great the second time. Zach is on top of it with updates and Kim made things run smoothly.
Name: R****** C****
Date: 2023-05-22 15:00:14
Rating: 5
Comment: After having a horrible experience with another autobody repair shop, Riverbend not only repaired the original damages. But, also the horrible repairs the other body shop did.I can appreciate their level of professionalism and integrity
Name: D***** T*******
Date: 2023-05-12 01:40:49
Rating: 5
Comment: Really happy with the work I had done on my car at Riverbend! Their team is kind, communicative and most importantly, did a great job. They worked with my insurance company and were able to get my car done before my rental expired. Mark is the real MVP! Thank you, Riverbend!
Name: J****** T*****
Date: 2023-05-10 14:56:51
Rating: 5
Comment: Ian was very kind to me and ordered the part needed, an ambient temperature sensor. They ended up only needed 0.7 hours to work on my car instead of the hour I was quoted. They saw the wire going to my old ambient temperature sensor corroded and fixed that. They checked to see if the old temperature sensor would work then, but it didn’t so they put the new one in and now my car no longer says it’s -40 degrees outside and my AC blows cold so I don’t have to pass out while sitting in traffic and risk an accident! They saved lives. Thank you! I live close by and Ian dropped me off at home and picked me up when my vehicle was ready.
Name: D**** E* P*******
Date: 2023-04-10 14:25:36
Rating: 5
Comment: Ive been using Riverbend body shop since the 1990s for my auto body repairs. Theyre a first-rate business that I would recommend to any one of my friends, acquaintances, or followers on social media. The work is always top-notch, and the repairs are done to spec. And customer service is top notch. So if you find yourself in need of auto body repair, give the good folks at Riverbend a call.
Name: R***** B******
Date: 2023-04-03 22:17:28
Rating: 5
Comment: Amazing work! So glad I brought my vehicle here, everything was amazing from the quote to completion. Everyone from the receptionist to the garage went above and beyond in my opinion. Seems cheesy to say, but I really couldn’t be any happier with the service and communication from these guys. Thanks again Riverbend crew!
Name: M*** M*****
Date: 2023-03-27 14:06:27
Rating: 5
Comment: Highly recommend bringing your vehicle here. Not only did they deal with my insurance and have everything repaired in a reasonable amount of time, they also detailed my truck and it looks brand new. All staff I dealt with were very helpful.
Name: L***** J******
Date: 2023-03-23 13:37:04
Rating: 5
Comment: Zach Degroot was super helpful , I highly appreciate him !! He was super nice and was very adamant about wanting to help me. He literally got me the cheapest price possible and most importantly he got me in and out , didn’t have to schedule an appointment ; same day service !!!
Name: V****** S****
Date: 2023-03-02 14:45:26
Rating: 5
Comment: I got in a small fender bender, and they replaced the headlight, straightened the hood, and pulled the fender forward for me. The car was cleaned and shiny when I picked it up, and the communication was open and clear throughout the process.
Name: E******** G******
Date: 2023-02-27 14:46:56
Rating: 5
Comment: These guys are awesome, would give more stars if I could! They actually care about what you’re dealing with. My car was broken into, and they replaced my steering column and broken window: they also threw in a detail and paint scratch fixes, and my car looks absolutely brand new! Can’t recommend enough!
Name: M*** M***
Date: 2023-02-20 15:23:05
Rating: 5
Comment: Excellent service and they managed to squeeze us in within 2 weeks from our initial consultation and the work was done a week after that. All other shops in the area were estimating 2-3 months at the earliest. Highly recommend!
Name: A**** O*****
Date: 2023-02-10 15:19:15
Rating: 5
Comment: Zach @ Riverbend did a masterful job of repairing our Honda van! He kept us in the loop on the project timeline and frequently touched base with us on the progress. He even had the vehicle detailed before getting it back to us! Would recommend him and Riverbend for any job!!
Name: J**** B******
Date: 2023-02-09 14:24:34
Rating: 5
Comment: Ive used this body shop for years, and would highly recommend them. They know me by name, and are always very friendly. The quality of their work is very good and if you have any issues, they do not hesitate in making it right. They also have loner cars, which really helps when you need to continue getting your butt to work!
Name: P***** B***
Date: 2023-01-31 23:52:16
Rating: 5
Comment: I would like to give a round of applause to the crew at Riverbend Body Shop for the excellent repair job they did on my Honda Civic! My car was rear ended and needed much TLC which it received!! The communication with David Anderson was A-! and he kept me posted on a weekly basis. This was my first accident and I was very anxious about the result of the repairs. I shouldnt have worried since everyone did a fantastic job and I am deeply thankful! Being provided with a loaner car also was a life saver! Thank you ALL, Pamela W. Beck
Name: C**** D
Date: 2023-01-30 15:08:26
Rating: 5
Comment: Excellent service and repair work. Seamless! It took awhile to get an appointment but thats because they are in such high demand and the work was done in far less time because they dont over-promise. I highly recommend Riverbend Body Shop.
Name: c****** k******
Date: 2023-01-25 14:47:44
Rating: 5
Comment: We recently had our catalytic converter stolen off our Prius. Riverbend was so easy to work with and was able to complete the work in a timely manner! Only a few days between drop off and pick up. Also asked them to install a shield to prevent this in the future, and even though they had not done that repair before, they did it quickly and with no hesitation!Highly suggest the team at Riverbend, special shout out to Kim and Zach who helped us out. Answered all of our questions even if we thought they might be silly and treated us well. Hopefully we dont have to return soon but if we do, we will choose Riverbend again.
Name: M***** K*****
Date: 2022-12-05 20:30:52
Rating: 5
Comment: Riverbend handled everything seamlessly with my insurance, towing, and rental car company, making the inconvenience and stress of hitting a deer much more manageable. They communicated every step of the way. I especially appreciated them texting me so I could have a written record to refer back to. Though things took a while because of delays and the large volume of vehicles they are working with, they even paid to extend my rental car so I didn’t have to pay anymore out of pocket. I heard most from Kim and Zach who were both very helpful. I’d definitely recommend their service!
Name: R**** K****
Date: 2022-11-08 16:01:40
Rating: 5
Comment: Riverbend does a fantastic job, will provide a loaner car if requested, and is timely and professional. We have been bringing our vehicles to them for years and are always pleased with our experience and results!
Name: K****** A*****
Date: 2022-10-26 21:25:48
Rating: 5
Comment: I dropped my car off at Riverbend last week to repair a little dent/chipped paint in the hood of my car that someone left me after being backed into in a parking lot.They set me up with a loaner that I was able to use all week long.When I picked up my car today, I was super happy to learn that they also fixed up two other little spots on my car that needed a little fresh paint.AND they returned my car to me with a fresh wash — including the interior.Way to make a gals day 🙂I’ll tell everyone to use Riverbend!
Name: A**** K*****
Date: 2022-10-25 22:08:43
Rating: 5
Comment: Zach went above and beyond from start to finish in helping to repair our vehicle. He took time to answer our questions throughout the process and made sure everything was taken care of. We could not have asked for better service! 5 stars!
Name: J*** B******
Date: 2022-10-13 16:55:54
Rating: 5
Comment: Had to get some body work done on my beautiful Ford F-150. Riverbend did an outrageously good job. They told me what it would cost, when it would be ready for pick up, provided a loaner, and I got my truck back cleaner than when I dropped it off.Zach De Groot, communicated with me throughout the process, his service skills are second to none. The repair work is so good you would never know it had been repaired!!This is the third time I needed work done on one of our vehicles, and I know I don’t have to waste time thinking about where to go for service. Riverbend Rocks!When you walk in it’s kind of like the old TV show Cheers, everybody knows your name and treats you like family.
Name: T*** C***
Date: 2022-09-12 21:09:21
Rating: 5
Comment: Car was stolen and recovered. There was a lot of damage. The entire process with Riverbend was very easy. The people that work there are amazing and the communication is top notch. Got my car back and it was as good as new.
Name: V****** T******
Date: 2022-09-01 16:33:00
Rating: 5
Comment: The Riverbend team was amazing to work with throughout the entire process. They took on my car after another shop changed their policies. They communicated the entire time and have almost daily updates. My car was returned to me in excellent condition.
Name: L**** T
Date: 2022-08-30 00:17:58
Rating: 5
Comment: My car was carelessly hit in a parking lot some time ago. Riverbend was listed as a preferred shop, per my insurance company.From the moment that I started working with Riverbend to have my car repaired, it was a pleasant first repair experience.Kim and Amanda went above and beyond in answering all of my questions. The shop provided a loaner vehicle for me while I was awaiting my repair.The repair, weld and paint was a quick turnaround for the work that was done, and the car looks brand spanking new. They also went above and beyond, and did a detail on the vehicle for me before handing me back the keys.Overall, I highly recommend Riverbend for their service, kindness, detail and knowledge!
Name: S***** F******
Date: 2022-08-29 14:32:37
Rating: 5
Comment: They did a great job on my BMW. Great customer service from all of the workers that i had spoke with. I would highly recommend them to anyone needing body work done. Rick is awesome!
Name: P****** C****
Date: 2022-07-20 13:18:17
Rating: 5
Comment: Riverbend is the ONLY place we take our cars for body and glass work. The quality of the work is fantastic, communication and help with rental cars is consistently good. The turn-around time is reasonable and the staff is competent and friendly.
Name: M**** B****
Date: 2022-07-09 15:16:23
Rating: 5
Comment: Getting into an accident and being without a car is never great, but the team at Riverbend made it as easy as it could have been. They kept us updated about our repair every step of the way and went above and beyond working with insurance to make sure all damage was fixed to the quality we would need to feel safe in our car again!
Name: J*** P*****
Date: 2022-05-31 00:39:47
Rating: 5
Comment: Riverbend Body Shop is my go-to for those unfortunate times when someone backs their vehicle into yours. I highly recommend this shop if you are looking for great service and knowledgeable staff. Please remember to be kind as supply chain issues may affect the length of time needed to complete the job. But you WILL be super satisfied!
Name: K***** K*****
Date: 2022-05-19 12:20:18
Rating: 5
Comment: The Team at Riverbend Auto Body is top notch! I have brought my cars here on 3 separate occasions, and I won’t go anywhere else. Kim at the front desk goes above and beyond, and knows me without needing to ask (unfortunately). Zach kept me up-to-date every step of the way, and my cars have never looked better after leaving Riverbend. I would recommend this auto body shop to anyone!
Name: R*** B*****
Date: 2022-04-22 14:46:53
Rating: 5
Comment: It took a long time due to supply chain issues and work backups. They provided us with a loaner car for the duration and the repairs were awesome. They also kept us posted on the status throughout. Overall a great experience.
Name: D** L******
Date: 2022-03-30 22:21:24
Rating: 5
Comment: I used this shop as it was preferred with my insurance office after an accident. The only thing that needs to be said; if you want your vehicle repair done right, bring it here. The communication between Riverbend (Amanda) and I was nothing short of outstanding. They kept me updated on the entire process with realistic ETAs and job progress. The work that was done was extensive and I honestly cannot tell the difference between my vehicle before the accident and after their work was completed.
Name: A**** R***** O***
Date: 2022-03-24 22:30:32
Rating: 5
Comment: All around super stars!! Amazing body work and customer service is hands down in my top ten best experiences. I was Constantly updated about my vehicles progress towards completion. Thank you for such outstanding service.
Name: L***** R***
Date: 2022-03-08 19:57:41
Rating: 5
Comment: These guys did the body work on my recently damage Honda Civic sports coupe. Great service, very helpful with dropping car off to me when finished and they provide updates every couple of days via txt messages. Outstanding body shop! Quality work.
Name: S**** V*******
Date: 2022-03-07 19:39:05
Rating: 5
Comment: Great work! Work is perfect and paint even matched up perfectly. Had some delays due to availability of parts and Mark communicated with me regularly as to their status. Highly recommended!
Name: A**** F**
Date: 2022-03-03 17:58:55
Rating: 5
Comment: The Riverbend team was amazing! Not only did they prioritize my repair because my vehicle was not drive-able, but they completed the work quickly and paid attention to quality every step of the way. Their customer service was incredible. Would definitely choose them again & highly recommend!
Name: M*** D
Date: 2022-02-17 14:49:26
Rating: 5
Comment: Riverbend does an awesome job and they have excellent customer service. They were the only shop that provided a solution so I could still drive my vehicle around while waiting for repairs so I didnt burn all of my rental coverage. The repairs they performed were outstanding and the truck looked brand new when they got done with. It was well worth the drive there. Highly recommended.
Name: D****
Date: 2022-02-04 17:36:13
Rating: 5
Comment: My front bumper fell off and I stopped in to get an to get an estimate. The staff were very friendly and helpful. They helped me consider all my options and ultimately left the choice up to me. They offered to put on my original bumper or get me a new replacement for a little more money, which would have been worth it the long run since my original bumper was already beat up. They ordered the part for me and called me as soon as it came in and had me schedule a time to come in that worked best for me.They said they would gave it done by the end of the day when I came in and they sure did! I do not know much about auto repair, so I am glad they took the time to explain everything to me and I never felt like they were trying to mislead me or make me buy something I didnt need, like some places do.
Name: J***** K*******
Date: 2022-01-31 19:11:45
Rating: 5
Comment: Amanda and the rest of the team at Riverbend are awesome to work with! Very friendly and honest people. After I was rear ended they worked with my insurance directly and made my life easy. Highly recommend and will be using them the next time I need body work done!
Name: J** W*****
Date: 2022-01-31 18:10:35
Rating: 5
Comment: My Honda Odyssey had body damage that Riverbend was able to repair and paint so that it looks brand new, maybe even better than new with the full wax job included.Great customer service from Kim and Amanda as they are both efficient and professional. They really care about their clients.
Name: J*** A********
Date: 2022-01-19 20:59:53
Rating: 5
Comment: The people at RiverBend were great to work with! Very responsive and were able to work with a less than ideal insurance situation. Even during a time with supply chain and covid complications, they worked quickly and affordably. Will definitely be using them the next time I need body work done!
Name: S T
Date: 2021-12-20 18:19:46
Rating: 5
Comment: My car looked as good as new when I got it back. It came back detailed and washed. They gave text updates as they were working on my car. They took of care of all the insurance related issues. The car was spotless and clean when I picked it up. Photos were taken a few days later, so that’s why it looks dirty.
Name: M****** K********
Date: 2021-12-17 20:55:22
Rating: 5
Comment: After a bonehead mistake my Honda dealership referred me to Riverbend and I couldn’t be more satisfied. They finished a week early, were extremely responsive, and gave updates without me having to inquire on my own. Finances were handled through my car insurance and they did all of that on their end including setting up a car rental via my insurance benefits. Carl was my mechanic and was really descriptive before and after repairs, and their front desk representative (I think her name was Kim) was very patient explaining things to me, which was the cherry on top because this was my first time in my 15 years of driving having to deal with insurance/auto body repairs. Beyond that, they also cleaned my car inside and out!Would recommend to all my friends and family. Thanks Riverbend!
Name: B** S*******
Date: 2021-12-17 18:05:27
Rating: 5
Comment: I’m very happy with Zach and the team at Riverbend. Not only did they do a great job on the body damage on my F-150, but they also gave my truck a full detail, which I wasn’t expecting. They got the job done in a timely manner, and Zach kept me updated as my truck moved along throughout the process. I definitely recommend working with Riverbend.
Name: T***** R******
Date: 2021-11-30 00:53:38
Rating: 5
Comment: Amanda was awesome to work with. She kept us informed every step of the way!! My Honda looks and drives fantastic!! The paint is flawless! I highly recommend Riverbend Auto!!
Name: S**** W******
Date: 2021-09-17 16:14:15
Rating: 5
Comment: Emily was my associate and she was incredibly kind, helpful, and informative every step through the process. Riverbend shop workers were able to get my truck in and out much sooner than originally predicted. Really appreciate everything they were able to do for me.
Name: s**** M********
Date: 2021-09-15 16:17:10
Rating: 5
Comment: I had my new car brought to riverbend after it was hit. The car was basically totalled and riverbend did such an amazing job. Dave was always available to answer my questions and gave me regular updates, and they did an amazing job keeping the repairs within my budget. There were multiple times that I was given options on how to continue one a specific part and they found ways to help me keep my costs down. Very few shops out there would do this. Wonderful experience and I will be going to them for all of my future needs.
Name: M******* P*********
Date: 2021-09-07 02:00:52
Rating: 5
Comment: Friendly professional staff. Carl helped with my estimate. He went out of his way to ensure my car was safe to drive until it could be repaired. Everyone on the office staff is pleasant and handled my repairs in a timely manner, informing me of a parts issue so I knew when to pick up my Ford.
Name: M******* M*******
Date: 2021-08-28 01:39:32
Rating: 5
Comment: I had hit something while traveling on the highway and it ended up doing extensive damage under my car - to the point of even having to replace the motor (along with the exhaust, front bumper assembly, oil pan, and more). The first place I went to (or should I say had it towed to) was not helpful, treated me like I was an inconvenience, and basically said they couldn’t help me. This was before even looking under the car. In doing some research I saw that Riverbend was very highly rated and was a preferred repair shop for the brand of car I drive. I called them and spoke to Carl who handled everything - even got my car from where I originally had it towed! He kept me in the loop the entire time and apologized every time a delay came up (because of more discovered damage). He eased my mind with what had happened. They did a fantastic job getting my car fixed and working with the insurance company. I will always recommend Riverbend for their excellent service and for their treatment of me and repair work. Thank you so much again for everything.
Name: B****** L*******
Date: 2021-08-27 19:04:59
Rating: 5
Comment: I was in an accident with relatively extensive damage to the rear of my 2014 Chevy Equinox. They got a rental car ready for me and had me back on the road in less than one hour. They finished the work on schedule, and dropped off the vehicle to my home for me. The also detailed the interior and did a great job all around. I would recommend this business and would return if needed. Ive had the vehicle for one day and will update my review if needed, but I do not foresee that being necessary.
Name: A**** T******
Date: 2021-07-02 16:58:09
Rating: 5
Comment: I was sure my car was totaled after a large branch fell on it, crushing the roof and trunk. Riverbend was able to work seamlessly with my insurance to restore my car back to looking brand new! Extremely responsive and kind, Zach was in touch during the entire process. At no fault of the body shop, I had a tire issue the day after my car was fixed and Riverbend had their tow truck out within minutes to help me. I could not say enough good things about this company and the people who work there, I will not go anywhere else!
Name: K*** B*********
Date: 2021-06-22 13:19:39
Rating: 5
Comment: Riverbend did a fantastic job fixing my daughters car after she was in a fender bender. They were professional, fast, and sincere in trying to get us a good value for the parts and labor. I was very pleased with the service.
Name: M** G****
Date: 2021-06-11 02:45:31
Rating: 5
Comment: I experienced my first accident when a drunk guy crashed into my parked car causing extensive damage. 8 page long itemization on repairs. It was a long ordeal but they provided me a loaner car, used all OEM parts and repaired the car back to its original condition. Carl was great, the staff was really helpful and Im confident with their work. The shop is also in network with my insurance and is a Subaru preferred repair shop, more reassurance that Riverbend was the right choice.
Name: J*** P*****
Date: 2021-05-18 17:14:48
Rating: 4
Comment: Emily was the most professional, kind, caring person I have ever had the pleasure of working with. She went above and beyond to make sure I was satisfied and even kept working with me to get things figured out after my insurance denied coverage on a part. She went out of her way to research parts and prices to help me find the best way to solve the uncovered part. Even after I had already picked up my vehicle and was done with Riverbend. She continues to reach out to me to make sure that I’m satisfied and getting the right parts for the right prices. She is by far the best representation of what professionalism should be. She displayed empathy and compassion all while remaining extremely professional. She actually made it a point to show that she cared. She exceeds all expectations I’ve ever had for someone in customer service. She made sure to keep me in the loop with everything going on and did everything in her power to make sure I did not leave unhappy. Emily is truly one of Riverbend Body Shop’s most valuable employees (if not the most 😉) and they should be so lucky to keep her around. Emily really is the definition of amazing customer service and she definitely deserves a raise! 😌
Name: N*** B******
Date: 2021-05-17 17:11:29
Rating: 5
Comment: Riverbend did a very nice job on my Traverse! I like how they go over your vehicle with you when you pick it up and explain what they did to it and answer any questions that you have. Zach was very helpful with my questions and spent as much time as needed with me and never made me feel rushed. Nice job Zach!
Name: A***** R*******
Date: 2021-04-19 21:09:38
Rating: 5
Comment: Riverbend makes car repair as easy and painless as possible. Carl is wonderful, great customer service! Works directly with my insurance so I can rest easy knowing it’s all handled properly. Will return for any future repairs, no question!
Name: J*** R******
Date: 2021-03-18 17:42:11
Rating: 5
Comment: I am really happy with my experience with Riverbend. Good communication and was even able to meet the timeline quoted even with having too reorder a part that arrived damaged. Carl was great to work with. Highly recommend!!
Name: J** V********
Date: 2021-03-08 18:25:31
Rating: 5
Comment: Riverbend Body Shop completed repairs on my vehicle after a traffic crash. Repairs were completed on time and staff kept me up to date on repair status. The front office staff were very friendly and helpful when it came to dropping off my car and picking it up.
Name: c**** c******
Date: 2021-03-04 22:17:16
Rating: 5
Comment: Riverbend is top notch. They communicated with me the whole way and did a great job! I actually lose my car at Meijer because it looks so much better than it did before. Im so used to looking for the busted windshield, scratched and dented bumper and trunk. My car looks brand new! Thank you
Name: C***** L*******
Date: 2021-02-18 17:39:23
Rating: 5
Comment: Kim and Zach were awesome to work with, and made my first experience with Riverbend Body Shop a great one! They both kept me updated throughout the process, and they listened to and addressed my concerns. The repairs to my vehicle look great, and were done in a very timely manor. I will definitely recommend Riverbend to my family and friends!
Name: G*** C******
Date: 2021-02-10 19:45:02
Rating: 5
Comment: I hit a deer on 1/25 and my car was to them morning of 1/26. Carl was very efficient and professional with the estimate and they also gave me a free loaner to drive while my car was in the shop. Results were great, car looks better than when it went in and the interior was cleaned as well. Will definitely use again!
Name: M****** L****
Date: 2021-02-01 20:56:26
Rating: 5
Comment: They were prompt, professional, timely, and very service oriented. They made my car look like new inside and out. They were concerned for my safety the very day I called them and arranged to pick up my vehicle and give me a loaner to drive right away. Their attention to detail allowed them to find a couple of unrelated issues and get those squared away with claims and repairs without cost to me as well. They communicated with me nearly every day and always made sure I was updated on all progress. They made my experience very convenient and easy. I would highly recommend their services!!
Name: J** M****
Date: 2021-01-27 17:49:07
Rating: 5
Comment: Wow, this place provides top-notch service!! Emily and the Riverbend team provided excellent customer service and made the entire experience hassle-free right from the start. Emily explained how the entire process would work, answered my questions and provided great communication and updates throughout the process. They took care of everything with the insurance company and provided a loaner vehicle which made everything so easy and convenient. I picked my vehicle up and it looked like new again!Excellent job to Emily and the Riverbend team!! They are a very friendly team that go out of their way to show you they care! I would use them again and definitely recommend their services!
Name: A**** V*****
Date: 2021-01-18 14:45:08
Rating: 5
Comment: Riverbend was so easy to work with! The cost came below the estimate and everyone was extremely friendly and personable. They made the process so easy. They provided a free loaner car and the job was done quicker than the estimated time. I will use them for all my bodywork needs!
Name: C**** B****
Date: 2021-01-12 23:06:18
Rating: 5
Comment: Communication was excellent and frequent throughout the process. Also, at the end, I was personally walked through all the details of the work performed and encouraged to ask questions and confirm that I was completely satisfied. When a seat bracket was found to be a little loosened, it was promptly taken care of. I’d absolutely use this business again based on the level of service and attention to detail.
Name: T****** S********
Date: 2021-01-04 20:29:14
Rating: 5
Comment: It was a pleasant experience; I was always informed and Everything was taken care of as far as rental car and planning.They did a tremendous job, my car looks brand new! I was very happy with them.They even went out of their way to check other areas that may have been affected by the accident.
Name: V****
Date: 2020-12-09 04:27:48
Rating: 5
Comment: Awesome body shop. Honest and loyal. They were fantastic on communicating with me and keeping me up to date on the progress. Worked with my insurance company to get the work done on a timely manor. Super friendly and professional. Would highly recommend!
Name: A****** D*********
Date: 2020-11-21 04:58:07
Rating: 5
Comment: I highly recommend. Needed some collision work done and they had me in and out in 5 days. This is one of my many times using Riverbend and they never disappoint. Great communication and they do an awesome job. If you need work done come here!
Name: F*** R****
Date: 2020-11-13 19:30:36
Rating: 5
Comment: Very happpy with the thoroughness and professionalism of Riverbend . Carl was awesome and his guys made my 2019 F150 look new again. Added surprise was they cleaned and detailed my interior even though I was there for body work.
Name: B****** B********
Date: 2020-11-06 21:55:23
Rating: 5
Comment: We hit a deer with our 2017 Silverado truck causing EXTENSIVE damage. Riverbend Body Shop fixed all the damage to perfection, with much attention to detail, good communication with us, and prior to their projected completion date. We couldnt have been more pleased!! EXTREMELY AWESOME WORK!! HIGHLY RECOMMENDED!!
Name: L******* M*****
Date: 2020-11-06 21:40:59
Rating: 5
Comment: I have taken my vehicle to Riverbend every time I need vehicle repairs and have always received my vehicle in great shape. I worked with Zach this time and he was great. They keep you updated on your vehicle repairs and the time frame. A nice bonus also they clean your vehicle. Definitely recommend them!
Name: B**** M*******
Date: 2020-10-23 19:00:24
Rating: 5
Comment: My car was recently in a fender bender, so I was in need of a body shop. Riverbend was so courteous from the very start. Emily kept me up to date on the progress of the repair and happily answered all my questions, including quoting extra work unrelated to the accidentI hope I dont need to get any more work done, but if I do, I will not hesitate to bring it back to Riverbend because the car looks fabulous and it was done on time.
Name: F****** W*****
Date: 2020-09-21 15:00:43
Rating: 5
Comment: This place is awesome sauce dripping. I recommend anyone that needs Collision work done on their vehicle to go to RiverBend Body Shop. They made my vehicle look like the first day when I purchased it from the dealership my vehicle was clean and the repairs they done on my vehicle looks better than when it came off from the manufacturing company.
Name: J T
Date: 2020-09-10 22:58:10
Rating: 5
Comment: Nothing but great service! From my first phone call to set up my estimate all the way through to picking my vehicle up. Riverbend was quick, efficient and handled all those yucky details I didn’t want to have to deal with. If we EVER need any work done again we will call Riverbend first.
Name: K**** S*****
Date: 2020-08-04 22:14:55
Rating: 5
Comment: In the latter part of July of 2020, I went to Riverbend to have some body work completed as a result of a rear-end crash. This is my second time using Riverbend for body work, and during my initial visit several years ago, I was extremely satisfied with the body work and with my experience with the Riverbend staff.For my most recent visit to Riverbend, I was taken care of by Dave, who was a pleasure to deal with. Not only did Dave keep me constantly updated with the status of my vehicle’s repairs, but he also made sure that the repair work was done correctly. As an example; my insurance company recommended that aftermarket parts be used for my repairs, and the Riverbend staff installed these parts onto my vehicle. However, the aftermarket parts didn’t seem to fit as well as they should on my vehicle. Rather than hurrying up to return my vehicle to me with these parts not fitting snugly, Dave took pictures of the misaligned parts and sent these pictures to my insurance company to show that these parts weren’t satisfactory. Upon the recommendation of Dave, OEM parts were ordered and these parts fit 100% correctly. As part of my repairs, the rear bumper sensors had to be recalibrated at the car dealership, and when Dave made this appointment, he also worked with the dealership to schedule some routine maintenance that my vehicle was due for. This is just one example of the extra effort that the Riverbend staff put forward to make sure that the repairs were done properly and that I was satisfied with the end product. At the end of the process, my vehicle looked good as new and freshly cleaned on the outside…plus my vehicle was spotless on the interior. Yet another example of the Riverbend staff putting forth extra effort.If you need body work repairs done to your vehicle, Riverbend should be your go-to business. I’m certain that you’ll be overly satisfied with the repairs and with the Riverbend staff.
Name: T**** H*****
Date: 2020-08-04 18:44:30
Rating: 5
Comment: The staff at Riverbend are very professional and friendly. They kept me informed throughout the process of my repairs and provided a timeline to expect them completed. Repairs were completed when promised. And the work done was excellent, couldn’t have asked for a better end result. I highly recommend Riverbend Body Shop.
Name: G**** V***
Date: 2020-07-31 22:50:54
Rating: 5
Comment: I had the best experience with Riverbend Body shop. Every person I came in contact with from my initial phone call to picking up my vehicle was so accommodating, helpful, and very friendly. They did incredible work on my vehicle and communicated throughout the entire process. I would highly recommend them and will return in the future for service.
Name: R**** C*****
Date: 2020-07-30 21:59:02
Rating: 5
Comment: I would highly recommend Riverbend Bodyshop to anyone looking to get body work done on their car. Specifically, working with Zach was a great experience. They are extremely prompt and accommodating with great pricing! Also their work is very professional and top of the line.
Name: T M
Date: 2020-07-27 18:52:46
Rating: 5
Comment: Having little automotive knowledge and needing work done on my vehicle, Riverbend Body Shop was recommended. It was a great recommendation! I have to give kudos to the amazing customer service Emily provided. She took the time to keep me updated while the work was being done, going above and beyond, providing pictures and videos to help explain. She was so helpful with giving options of what route I could go with the repairs and I never felt pushed into any decision. She answered my questions same day and I felt like she really cared, even looking for ways to help save money. Emily is the main reason I would continue to do business with Riverbend. Her customer service is awesome!
Name: M***** F*****
Date: 2020-07-14 06:18:01
Rating: 5
Comment: Hello,I recently just took my DTS in for front bumper repair and I am very satisfied! This place is a first class operation and Zach my service advisor is a true professional. I have lived in a bunch of places over the last 15 years and this body shop is the best. The entire staff is on top of it. Please do not waste your time taking your vehicle anywhere else. Riverbend is first class! I will not go anywhere else for as long as I am in Michigan.Thank you!
Name: J******* F**********
Date: 2020-07-11 21:35:09
Rating: 5
Comment: This was my first time ever needing any sort of body work done on a car and Riverbend exceeded my expectations. After hitting a deer, my front bumper and drivers side quarter panel needed to be replaced along with some touch up on my door. I worked with Emily and she kept me up to date on each part of the process and what the timeline was for getting my car back. They provide high quality work and my car looks better than it did before any damage had occurred.
Name: G****** J*****
Date: 2020-07-06 19:12:50
Rating: 5
Comment: Assisted with insurance claim to make this a hassle free experience. Gave us the use of a loaner car for 5 days while repairs were made. Car looks as good as new! Time estimate was accurate - even got it one day ahead of time. Professional service and friendly assistance. Highly recommend!
Name: T***** F****
Date: 2020-07-02 01:03:39
Rating: 5
Comment: Riverbend Auto always goes above and beyond. Cleaning the interior and exterior out, making them look clean and new again. Amazing customer service, Carl Cox has been seriously the best to work with and is always extremely helpful. I highly recommend this place for any of your auto repair needs.
Name: D***** S****
Date: 2020-06-23 16:25:57
Rating: 5
Comment: I had my bumper of my car damaged and took my car over there. I would say they are very friendly and very nice people to talk to and seemed extremely helpful! They were good on double checking any issues and after 2 weeks of repairing, my car looked like it was when I first got it! They were so nice to even clean my car even! I would recommend people to go over there and get your body of the car fixed up! They did excellent!
Name: S****** Z******
Date: 2020-06-18 14:31:35
Rating: 5
Comment: Awesome. Took vehicle in for a door issue that dealership had said would need to order special part. Uncalled for as the body shop found the problem and fixed inside of a day. Could not be happier. Professional and quick. Price was good. They were plain and clear on what the issue was and fixed promptly. Highly recommend. Will use their services again for sure.
Name: J*** R*** I**
Date: 2020-04-23 17:32:44
Rating: 5
Comment: I had to take my Civic in to Riverbend Body Shop on two different occasions for two different issues. I had damage to the front of the car from hitting an animal and damage the second time to the rear left of the car from being hit by another vehicle. Each time I primarily dealt with Emily from Riverbend but did have some contact with the other staff.This was my first time I had to take a car in for repair and Emily walked me through all the steps needed and she took care of all the odds and ends so that I had nothing to worry about. The car was taken in for the estimates each time really quickly and the repairs were done faster than I thought they would be. The work done to my made the car look new again and I am more than happy with the work that was done. They even detailed the car after each incident.The communication with Emily and the other staff from Riverbend Body Shop was awesome. I was not left in the dark on anything and they quickly responded to any questions that I had. I was very impressed with the level of communication.I would strongly recommend Riverbend Body Shop to anyone and I myself will definitely continue to take my vehicles to Riverbend if I have any incidents in the future.I am very thankful to the Riverbend Body Shop, their knowledgeable staff and especially Emily. Thanks for the exceptional work and communication when working with my car and I. As much as I hope it don’t happen, I look forward to working with you again.
Name: T*** D
Date: 2020-04-10 02:12:56
Rating: 4
Comment: My new Jeep Grand Cherokee that is only 5 months old had the sunroof shatter unexpectedly due to a complete fluke. I first tried an auto glass replacement shop who initially were going to do it but then said they could not after observing the damage. So I went to the service department of the dealership that I bought from and they referred me to Riverbend for it.Carl called me as soon as he got the referral and told me the scope of what the job would entail. He worked with my insurance company to make sure that there was a rental car available for me. And then he called me the following day to inform me of the extent of the damage and that it would take longer than anticipated. He also sent me photos of the cause of the damage too. He also called me every couple of days to keep me posted on the progress of the job. My Jeep was ready for me on the date/time promised and everything was as good as it was before the damage occurred. Granted, it was an expensive job but they worked with my insurance. The $250 deductible was better than the $2000+ it would have cost out of pocket.
Name: A***** M****
Date: 2020-03-26 16:52:42
Rating: 5
Comment: Riverbend Auto did a great fixing up my car after an unfortunate run-in with a raccoon. I brought it in for an estimate and Carl helped me out, within 20 minutes he had an estimate and how long it would take to fix it. They even gave me a loaner car to use so I could still do my daily routine. After it was all said and done my car came back looking better than it did before the accident. I would definitely see these guys again and recommend them to anybody looking for body work.
Name: E*** K*******
Date: 2020-03-07 16:01:01
Rating: 5
Comment: I was very happy with Riverbend Auto Body. They took care of me when I needed a car to get around in while mine was being repaired. They were very professional and did a good job of keeping in communication with me throughout the process. The spot where I got hit looks brand new.
Name: M**** L******
Date: 2020-03-04 23:43:36
Rating: 5
Comment: I had used Riverbend Body Shop nearly 20 years ago when I had gotten into a car accident. Luckily I hadnt had to use a body shop during the last 20 years, but when I did I knew exactly who I was going to use. Riverbend is convenient, professional, and fast. They worked directly with my insurance company and Enterprise and I did not have to worry about a thing other than showing up. I will always highly recommend Riverbend Body Shop.
Name: M***** B*******
Date: 2020-02-28 21:47:37
Rating: 5
Comment: I had a wonderful experience with Riverbend. They were kind, timely, professional, did a great job and left my car looking as if were new! It was great. They also let us loan a car while our car was being fixed which was very helpful!
Name: d*** e*******
Date: 2020-02-26 22:09:47
Rating: 5
Comment: Josh was very helpful . He gave me a written estimate. He explained the entire process. He arranged for a car rental to be picked up and dropped off at Riverbend. He made it easy. The repairs were done with attention to details and completed ahead of schedule.i will recommend Riverbend to friends and neighbors
Name: L*** H
Date: 2020-02-17 16:41:09
Rating: 5
Comment: Riverbend Body Shop took care of my family. My daughter hit a deer with her car. My husband was out of town traveling and we were down to one car. I needed to go to work and my daughter needed a car for school and work. They supplied me a free loaner car. My daughters car came out looking brand new. Two weeks later a bird hit my car and damaged my mirror and my door. I got an estimate right away. I was leaving the next day for vacation. They came to my house and picked up my car to start the repairs. They definitely put the customer first and their work is quick and no issues. I was able to enjoy my vacation knowing they were taking care of me. Go to Riverbend Body Shop. You’ll be glad you did.
Name: R** T*******
Date: 2020-02-07 20:53:52
Rating: 5
Comment: Between me and my wife and my landscape crews I have been to Riverbend often enough to be on a first name basis with many of the people there. Going to the body shop is bit like going to the Dentist, not something I try to do frequently, even though the experience has always met or exceded my expectations. Riverbend does quality work and they get things done when they say they will. A special thanks to Carl who has been my contact many times. Hes a good communicator and stays on top of whats going on.
Name: D*** B*****
Date: 2020-02-06 19:14:06
Rating: 5
Comment: We chose Riverbend to repair our van after being rear ended - an accident that was not our fault. The staff took great care of us right away. They connected with our insurance company and got things moving quickly. After scheduling a date to have our repairs begin, the staff kept us in the loop and communicated well each step of the way! The loaner minivan was great and even though our insurance didn’t cover it, there was no extra charge! Best part of all... they had our van ready 3 days earlier than expected! Emily was great at communicating and taking care of insurance details, and, special props to Zach for dropping off my garage door opener. That is personalized service! Thank you!
Name: F**** A********
Date: 2020-02-04 22:41:25
Rating: 5
Comment: Such great service, got my car repaired & out 3 days ahead of schedule. Car looks great. Kim & Emily were very friendly, knowledgeable. Kept me informed on the status of my car’s repairs. Emily & Zach reassured me things would done according to their standards...wouldn’t settle for questionable parts. I can’t understand why anyone would choose another collision shop.
Name: R** R*****
Date: 2020-02-04 16:19:50
Rating: 5
Comment: Riverbend did a fantastic job with my Platinum Expedition! Their communication was outstanding and my SUV looked brand new when I picked it up. Ive had it for a couple weeks and its running great. Ive now had 3 vehicles done with Riverbend, including the paint job on my 1970 Mach 1 Mustang. I highly recommend this body shop!
Name: S***** K*****
Date: 2020-02-03 18:56:55
Rating: 5
Comment: After I got in an accident Carl and the rest of the staff at Riverbend were extremely helpful and able to work with my insurance as well as help me get a rental while my car was being fixed. They worked they’re best to work out an affordable option to fix the front corner of my Subaru Outback.More recently my passenger side mirror got knocked off and I went straight to Riverbend to get it fixed and they were able to fit me in within the week and were more than happy to help.The people at Riverbend are hospitable and I truly felt that my car and I were in good hands!
Name: W***** L*****
Date: 2020-01-29 22:18:32
Rating: 5
Comment: I had some significant damage on my Ford F150 and got a recommendation to go to Riverbend Auto and call Zach. I got an estimate turned around quickly and Zach was helpful going over my options giving me time to make my decision. In the end I was extremely pleased with how it turned out. They do great body work and painting and everyone I worked with along the way was extremely helpful and quick to respond.
Name: D*** M*******
Date: 2020-01-20 22:24:39
Rating: 5
Comment: Had warranty work done here last summer. When my vehicle needed body work done during the late fall, I went right to Riverbend. If my dealership trusts them, so do I. Not only close to my house, but great customer service, free loaner, good quality work and sooo efficient. Thank you!
Name: M*** W*******
Date: 2019-12-13 19:13:40
Rating: 5
Comment: Excellent outcome on the work needed to bring our CRV back to looking and driving like new. Having a loner to drive, that was clean and comfortable, made our experience even more positive. I believe you will not be disappointed with the customer service and final outcome if you bring your vehicle to Riverbend.
Name: b**** k*****
Date: 2019-12-02 12:22:19
Rating: 5
Comment: Car looked perfect! Was done on time...in fact a bit early. Even my interior was cleaned which had nothing to do with the rear end repair I had done. Very satisfied. First time I used Riverbend and if I unfortunately need them again I will certainly use them again!
Name: T***** C***
Date: 2019-11-25 22:44:06
Rating: 5
Comment: Everyone at Riverbend Body Shop was extremely courteous at all times. I was updated often regarding the repairs to my vehicle and am very satisfied with all of the work that was done. My car was returned far cleaner than I left it, which was a fantastic bonus! I would highly recommend Riverbend Body Shop to any needing repairs.
Name: s************ E**
Date: 2019-11-22 19:39:50
Rating: 5
Comment: Josh was extremely helpful. I was very confident in their work. I am very pleased with the high level of service Riverbend Body gave to me and my Subaru. Thanks agian everyone, I will be coming back with any need that may come up.
Name: J**** C*******
Date: 2019-11-21 19:44:27
Rating: 5
Comment: Car looks great. Smashed area restored beautifully. Service was great as well. I was informed and updated of the process throughout and provided a loaner free of charge for as long as I needed it. Josh Simmons was my contact and he did a great job.
Name: E*** W*******
Date: 2019-11-21 15:05:00
Rating: 5
Comment: This is my second experience with Riverbend, this being the first major repair and I would never consider taking my vehicles anywhere else, I am extremely satisfied with the quality of their work and their customer service. Zach is great to work with and showed a great knowledge of the specifics of my vehicle, explaining far better than anywhere else I received a quote from. He explained the process and technology they used to ensure I dont run into rust issues down the road and it seems clear to me Riverbend has superior equipment to most shops. The customer service went so far above and beyond what was necessary, helping me make sure I had alternative transportation during a major repair. Zach worked directly with my insurance company and I never had to worry about any aspects of my claim. I highly recommend Riverbend!
Name: C**** H****
Date: 2019-11-21 01:01:15
Rating: 5
Comment: We chose Riverbend to make the repairs on our car that was hit by a deer. They scheduled our car rental to be there when we dropped off our car, which was huge helpful! The Riverbend rep explained the process for the repairs and it took very little time. Within a few days we would receive a text update on the progress of the repairs with a date the car would be ready, in just over a week, as promised! The car looks great and we are extremely happy! Thanks Riverbend!
Name: M****** F******
Date: 2019-11-13 21:23:49
Rating: 5
Comment: Riverbend was amazing to work with! Eeveryone was super kind and they did a great job at repairing my car after an accident. Additional to my car being fixed properly, they went the extra mile to accommodate my schedule, provide me with a free rental car, clean the inside of my car, help me put the car seat base back in when I came to pick it up, provide a texting option to receive updates, and handle everything with the insurance company. Would recommend to anyone in the area!!
Name: K*** C*******
Date: 2019-10-29 04:15:52
Rating: 5
Comment: Best body shop I’ve experienced! They were super flexible working around my schedule to get the repairs done while I was out of town. Emily kept in touch with me the whole time. They met and exceeded my expectations and they even fully detailed my car which was an amazing surprise! THANK YOU!
Name: B****** S******
Date: 2019-10-13 01:40:16
Rating: 5
Comment: Riverbend was a breeze to work with. Josh was thorough with his estimate and kept me updated the entire time they worked on my car. I even got it back three days sooner than expected. I was provided a loaner car which was clean and very comfortable the whole time my car was worked on. I’ve had my car back for a few days and it’s like the accident damage never even happened.
Name: G*** M*****
Date: 2019-10-08 13:40:44
Rating: 5
Comment: The customer care was exceptional. I was kept informed as the work was done and they kept in touch with insurance to ensure everything was done right. Even followed up for me when minitort was delayed. Car looks good as new. Especially liked the loaner that they were nice enough to extend to me during repair. Thanks Riverbend!
Name: M**** G*****
Date: 2019-09-26 04:45:32
Rating: 5
Comment: I am so glad I chose Riverbend to repair my vehicle! Emily stayed in good communication with me and handled everything with my insurance company so I did not have to worry about much at all. I was given a free loaner vehicle while mine was in the shop which was so very convenient. If I ever need anything more I will definitely come back! Great service good people and a job well done!
Name: J**** B*******
Date: 2019-09-06 21:46:38
Rating: 5
Comment: Could not be happier with Riverbend Body Shop! I worked with Josh (he was great) and the team got me my car back in only a week. My car looks awesome and my bill was affordable - what more could I ask for? Thank you!!
Name: L**** G******
Date: 2019-08-02 14:22:22
Rating: 5
Comment: I have used Riverbend in the past and that is why I went back to have them fix my 2015 Rouge. They are so professional, organized and their office and shop are very clean. Customer Service is excellent...they take care of getting you a rental and returning it when your car is finished. They made the whole process easy and worry free. Cant really say enough about how good this place is. My car looks brand new again and I am very happy!!
Name: M****** A*****
Date: 2019-07-29 17:42:01
Rating: 5
Comment: I had some major difficulties with very poor workmanship and lack of quality service when I chose a local body shop to fix my vehicle after a relatively minor collision. My insurance company had already payed for all the repairs and, was now faced with the realities of getting all the work redone:(I came to know of Riverbend Body Shop through an employee who is one their longstanding paint and collision experts. He provided some excellent overview, advice and opinion regarding the work and told me that if I wished for it to be redone thoroughly and properly; that I could trust his firm to do the work.I met with Zach Degroot at Riverbend and he helped me immensely by explaining all the facets of corrective repairs and what to expect in my situation. When I chose them for my needs to get the work redone he accommodated me in every way possible to meet my needs with the vehicle. I was always a treated as a top priority with his firm and the vehicle was finally restored to pre accident condition. I would recommend anyone who has any type of auto collision needs to get their vehicle repaired at Riverbend Body Shop. Personable Customer Service, Professionalism, Excellence in all facets of vehicle repair are demonstrated within the firm all at very reasonable rates. I leave my experience feeling completely fulfilled. Thank You to all the staff at Riverbend Body Shop! Excellent work and great people!!
Name: H**** W********
Date: 2019-07-27 06:22:58
Rating: 5
Comment: Riverbend went above and beyond what I expected! Im so happy I chose them to fix my car. They drove me home after I dropped off my non-drivable car. Then the next day they picked me up took me to Riverbend to pick up my rental car. They texted me throughout the process giving me updates. Im overall very happy with the whole process. They made a horrible situation feel just a bit better. Thank you Riverbend!
Name: D**** M*****
Date: 2019-07-26 16:57:12
Rating: 5
Comment: Picked up my car from Riverbend and couldnt believe how fantastic it looked! Id asked for an exterior detailing and a touch-up for those chips you get on the hood. My five year old Honda looks like it was just driven out of the showroom!! Thank you so much Riverbend and Emily! My husband and I couldnt be happier with your excellent work and attention to detail!!!
Name: B**** V*******
Date: 2019-07-17 14:06:48
Rating: 5
Comment: This was a great customer service experience. Scheduling was flexible and communication was great from getting the claim filed to getting a rental car deliver to the facility. Quality of work was also outstanding. Emily did a wonderful job keeping me informed.
Name: N***** T*****
Date: 2019-07-03 21:18:26
Rating: 5
Comment: Riverbend Body Shop did great work repairing my van bumper. Their customer service is outstanding and they went above and beyond. This included delivering my vehicle to me, washing and vacuuming it and even being super nice to my kids with some goodies. Highly recommend!
Name: C******** D*****
Date: 2019-06-28 15:10:57
Rating: 5
Comment: My experience was excellent & my car looks like wonderful very professional and knowledgeable! She walked me through all the steps needed for the repairs and keep me updated throughout the process. I was able to call her with any additional questions or concerns and I was never made to feel that it was an imposition on her time. I would highly recommend Riverbend Body Shop.
Name: M*** B****
Date: 2019-06-24 23:08:44
Rating: 5
Comment: Employees at Riverbend were very friendly and informative throughout the entire process of repairs. Communication was frequent with me from the beginning about anything important pertaining to my vehicle, which I greatly appreciated. Repairs were completed on time as promised and quality work was done. I highly recommend Riverbend to anyone in seek of a reputable and trustworthy body shop.
Name: J***** W*****
Date: 2019-05-29 18:20:44
Rating: 5
Comment: I come here for all repairs. Everyone is extremely friendly. Top notch customer service! Had a small issue a few months after a repair. Emily took care of the initial repair and again when I went in for issue. She is very professional and had me in and out in under 20 minutes and took care of the problem with no questions asked. She is wonderful! I recommend Riverbend for all your body repair. Great work Riverbend Body Shop!
Name: M**** M
Date: 2019-05-24 10:26:32
Rating: 5
Comment: I came to Riverbend as a referral. Friendly front desk staff. My claim had not gone through yet, so she went after it right away. The agent I worked with (Emily) was very thorough, even saw things I did not. She got me on the schedule right away. Great communication leading up to dropping my car off with reminders, as well as when my car was in getting work done. My car was done ahead of schedule. Looked fabulous. They even did a quick wipe down on the interior for me. Awesome Job.!!!! Highly recommended.
Name: J****** P******
Date: 2019-05-02 21:41:09
Rating: 5
Comment: I have needed several repairs on my Audi & Riverbend has made a “less than exciting moment” actually not so bad! Jim is great to work with, has given spot on estimates, & is extremely timely with repairs. The cost was very reasonable & I was given a loaner car which was a huge bonus. I have found my favorite auto shop, thanks so much guys!
Name: C*** H*******
Date: 2019-05-02 12:08:18
Rating: 5
Comment: Riverbend was efficient with the repairs to my car, completing them in just a few days with quality work. They were there to help every step of the way from setting up a rental car to working with the other insurance company to make sure payment was made, as it was a parked car accident. They also communicated very well, and kept me informed throughout the entire process. I worked directly with Dave, but the rest of the staff was kind, friendly, and knowledgeable, providing a well rounded service I would recommend to anyone.
Name: B***** D*****
Date: 2019-04-16 02:57:48
Rating: 5
Comment: From start to finish, my experience at Riverbend Body Shop was fantastic. Zach and his staff are professional, positive, and do an outstanding job in a timely manner. The communication was excellent and all of the staff that I encountered were courteous and friendly. Riverbend has my highest possible recommendation.
Name: J***** S****
Date: 2019-03-06 23:00:47
Rating: 5
Comment: Great shop!My insurance agent recommended them after I spun off the road this winter. Professional and courteous service the entire time. Paint job was perfect and the car drove better after leaving their facility than it did off the lot.
Name: T***** P******
Date: 2018-11-16 17:45:54
Rating: 5
Comment: We were rear-ended a few weeks before our wedding and we were leaving for our honeymoon directly after. My husband called and spoke to Carl and they were able to set everything up so that they would be working on our car while we were on our honeymoon, out of the country. Upon returning from our trip we went up to the shop and found out that our car was not finished because our insurance company had dropped the ball and no one was able to get in contact with them. Carl was able to set us up with a rental car and we were on our way in about 10 minutes. It was about 3 more weeks before we were able to get out car back and Riverbend has been nothing but accommodating and helpful they have let us use several rentals over this period of time and have been so great and understanding. I would highly recommend anyone to use them!
Name: M***** L***
Date: 2018-10-09 13:04:37
Rating: 5
Comment: They offered me honest quotes, and the best options for repairing damages on my car. Part were to be covered by insurance and the other part was going to be out of pocket, they made it as affordable as possible. They had a complimentary loaner which was essential for me. They even gave me a touch-up paint pen and detailed the interior of my car! Such a nice surprise!I worked with Emily and she was so kind and easy to work with. I never felt talked down to or brushed aside. She sent me photos of the work being done mid-way through and kept me up to date on status. They got the work done two days earlier than originally estimated. Great service! Will go back if the need arises and definitely recommend!
Name: N***** N
Date: 2018-08-14 20:56:13
Rating: 5
Comment: We worked with Riverbend and had some body work done recently and I’m pleased with our experience. Zach was helpful from start to finish especially with filing a claim with our insurance company. He made the process super simple on our end. When we noticed a minor flaw Zach was very understanding and made sure it would be corrected. I’m not sure we would have had such great customer service if we had gone elsewhere. I’d recommend Riverbend!
Name: E**** K*****
Date: 2018-07-02 22:04:07
Rating: 5
Comment: Nothing short of impressed with Riverbend! From top to bottom the quality of customer service was excellent. Every person was incredibly communicative and timely. I was provided with a rental car free of charge through Enterprise, who they also communicated well with to ensure I received great service and did as little as possible on my end. My car looks ten times better than before, they washed the outside and detailed the inside, and they had it ready for me to pick up a day earlier than expected! I am so thankful I chose to get my car repaired at Riverbend!
Name: A***** P******
Date: 2018-03-21 15:09:20
Rating: 5
Comment: I couldn’t speak higher about Riverbend Body shop. I truly believe this is the best body shop in town. Their customer service is excellent, they have exceeded my expectations by far, and their quality of work is amazing, as good as new. Carl went the extra mile to deliver the best service possible. Thank you!! You have a raving fan here.
Name: K**** L*****
Date: 2017-12-12 18:35:40
Rating: 5
Comment: Riverbend Automotive has been key in keeping our older car in working condition. When it was hit recently while parked on the street, there was damage done to the front bumper and radiator. Riverbend towed the car and coordinated its repair with the insurance company. I worked with Emily along the way and she was a true rock star! In fact, when I couldnt get in to pick up the car, she offered to have it delivered to my home. It was one of the best consumer experiences that Ive had in a long time.
Name: S****** S********
Date: 2017-12-02 05:12:18
Rating: 5
Comment: Let me start by saying that my repair was pretty small potatoes- a bumper replacement with paint and clear coat. - a total invoice of less than $600.Zach made me feel like my car was the most important job in the shop.I was quite nervous because my previous car had been in several (not my fault) accidents and every panel on the car was a different color tint. Add to that several negative experiences with shoddy workmanship.Picked up the car today -The color match is perfect and the workmanship is excellent. I literally couldnt be happier with the job they did on my car and the way I was treated.If you need body/ for your car, THIS IS THE PLACE TO TAKE IT! 😉Thanks again Zach
Name: S****
Date: 2017-11-10 14:41:29
Rating: 5
Comment: My husband and I went to Riverbend for body work on our car. Emily looked at pics of the car and gave me an accurate estimate without me even needing to come in! They were the quickest to respond and by far the most helpful out of all the places I called for an estimate. They also were the most flexible when it came to choosing what we wanted to get done since the car was so smashed up. After the first estimate was too high for us since it included making the car look brand new again, they worked with us and gave us a new estimate we could afford that just got the car back to legal driving status. Either way, both estimates were lower than any other place! I would recommend them to anyone, they did such a great job and I could tell that they really wanted to help us, and save us as much money as possible. We will definitely be going back to them again if we ever need to!
Name: J** D*****
Date: 2017-10-26 22:19:01
Rating: 5
Comment: Riverbend helped me out immensely and I absolutely recommend their services. Barely 2 months after purchasing my first new vehicle in 10 years, I was t-boned by someone who ran a stop sign. I was so devastated! Riverbend got my car in as soon as possible, worked quickly and efficiently with my insurance company, and even returned my vehicle to me looking better than it had before the accident! Excellent work and wonderful customer service.
Name: C R****
Date: 2017-09-12 13:27:18
Rating: 5
Comment: Riverbend is hands down the best! Excellent customer service and they stand behind their flawless work. Our car was repaired to better than new condition. They are upfront and honest, no surprises, no hidden costs, just flawless work.
Name: G***** S*****
Date: 2017-08-22 23:25:11
Rating: 5
Comment: Somebody backed into my car which caused some damage to the rear bumper. I took my car to Riverbend and am very glad I did. Zach came out, took a look at it and said he can try to take care of it right there and then if I had a few minutes. I got my car back 10 minutes later and it looked like nothing had ever happened to it. The best part is I did not have to pay a single dollar. Riverbend did it for free. Highly recommend this place!
Name: M*** V****
Date: 2017-04-01 01:13:57
Rating: 5
Comment: My father passed away over a year ago, and was able to take ownership of his 2011 Ford Ranger with 41,000 miles, no rust, dents, or cosmetic issues. I maintain my vehicles meticulously. My wife hit a deer in March and I took my truck here. The truck is not just a vehicle it means a lot to me and I needed have someone who I felt I could trust work on the repairs.I got up to date details on progress of the work, reviewed the damages and concerns with Zach, and received a very clean free loaner vehicle. My truck was completed a day early and the attention to detail was phenomenal. I will and have suggested them to everyone I know and no matter where I live I will bring my vehicles there for repair every time.
Name: R*** V** S******
Date: 2017-01-28 03:15:51
Rating: 5
Comment: I brought my truck in last week for some body work and I was thrilled with the job they did matching the pearl color on my truck. I loved working with Zach, he really took care of me and was very informative. They went above and beyond my expectations. Definitely will be coming back!
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Name: K**** W********
Date: 2024-02-16 19:38:08
Rating: 5
Comment: Ryan and Kim did an excellent job keeping me updated on the status of repairs. Highly recommend!!