Real Pro Auto Service
category: Auto repair shop, Car dealer, Car repair and maintenance service, Tire shop
address: 3338 Eastern Ave SE, Grand Rapids, MI 49508, United States
Phone: +1 616-241-0600
worktime:
address: 3338 Eastern Ave SE, Grand Rapids, MI 49508, United States
Phone: +1 616-241-0600
worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–6 PM |
| Tuesday | 8 AM–6 PM |
| Wednesday | 8 AM–6 PM |
| Thursday | 8 AM–6 PM |
| Friday | 8 AM–6 PM |
| Saturday | Closed |
| Sunday | Closed |
site: https://www.realproauto.com/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
Auto repair shop near me:
LaSalle Auto Centre | Auto Alignments Plus | Daves Garage | Perfect Tune Auto Repair | Total Car Care LivoniaName: S***** U****
Date: 2024-02-08 13:33:13
Rating: 5
Comment: They worked on my 2007 Lincoln MKX and did an excellent job. Very fair quote and did the work for that price. They were timely and professional. Will go back again as needed.
Name: L*** M******
Date: 2024-02-02 17:54:44
Rating: 5
Comment: Would highly recommend this shop. I brought my 2011 Honda CR-Z in for what I thought were transmission issues, but the techs correctly identified it was a snapped front axle. The staff and techs were helpful and very friendly, and they were focused on getting me back on the road as soon as possible. They went over repair options with me to find the best one, gave me a timeline estimate, and completed the repair ahead of schedule. They even followed up the next day to make sure everything was running smoothly! Definitely will be a return customer in the future for any repairs or maintenance.
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Name: J***** M*********
Date: 2024-01-08 20:46:09
Rating: 5
Comment: Ive been here twice and only really dealt with Dave. He is very friendly and knowledgeable. They did great work installing a harmonic balancer in my truck when the old one failed and do thorough diagnoses.Ill definitely return in the future.
Name: E*** A L*******
Date: 2023-12-28 17:37:18
Rating: 5
Comment: Amazing service and response. I was in town visiting family and needed an immediate repair and Dave got me in and back on the road the very next day. Very pleased
Name: m***** C***
Date: 2023-12-22 17:38:25
Rating: 5
Comment: A great thank you to John and his team at Real Pro Auto Service, for there help in a time of need.Thank You.
Name: N*
Date: 2023-12-04 00:14:31
Rating: 4
Comment: They do a great job inspecting your vehicle. They send pictures and are very thorough, and the price is good. The guys you deal with at the desk are not the friendliest, but they are helpful, just seem a bit annoyed if you ask them too many questions. The time it takes to do the work is not bad but could be better too. I brought my vehicle in the morning when they open, and they didnt get done till close just for inspection, alignment and to change tie rods. I called the day before to schedule. Seems like they prioritized some other people, maybe because they found me annoying lol. But 4 stars because they do good work and i dont think they are dishonest people.
Name: M* D****
Date: 2023-11-26 17:40:10
Rating: 5
Comment: Absolute Phenomenal service from every single person that I interacted with from this company.I am new to Michigan and I did not know my way around. When my vehicles arrived from the transport company there were all types issues that popped up. AAA driver recommended this place.They have now fixed two vehicles of mine and I will be going back for normal service!Fair pricing, quick turnaround - the most honest info ever received from any mechanic, the loaner vehicle was an absolute lifesaver so my mom didn’t have to take the bus to work.I can’t recommend this place enough!Made me feel very welcomed to my new home state!!
Name: J****** A****
Date: 2023-11-15 17:32:51
Rating: 5
Comment: Service was great! Would go there again.
Name: D**** C******
Date: 2023-09-27 14:23:45
Rating: 5
Comment: Great people. They do great work and wont screw you like some others in town.
Name: m***** b*******
Date: 2023-09-13 16:53:22
Rating: 5
Comment: Súper nice work , and very professional! I recommend highly!
Name: J**** H****
Date: 2023-07-21 16:33:00
Rating: 4
Comment: Dropped car off earlier than scheduled appointment and they got it done within 2 days great service
Name: D******** H*****
Date: 2023-06-22 19:59:15
Rating: 5
Comment: Great service and attitude. Good communication as well would recommend
Name: k***** c
Date: 2023-06-22 13:44:50
Rating: 5
Comment: This place is amazing. They do amazing work ina. Very timely manner. We had a few kinks along the way but in the end they really worked with us on getting my jeep back on the road with NO problems. I 100% recommend real pro auto. Thank you to all you guys at the shop.
Name: J**** V** K*****
Date: 2023-05-26 17:02:31
Rating: 5
Comment: Ive been taking my car here for several years and theyre awesome! Very knowledgeable, professional, friendly, honest...comfortable waiting area with pop and snack machines and a Keurig!
Name: R** M***
Date: 2023-05-13 18:52:02
Rating: 5
Comment: I highly recommend Real Pro Auto. They serviced two of our broken vehicles recently. (alternator and battery issues, engine oil leak, harmonic balancer, etc.) They got us in and running again pretty quickly. Competitive prices, friendly, they explain everything and give you options. (Some repairs maybe not worth doing due to age of vehicle, suggested temporary work-arounds and potential consequences etc.) Dave was super patient with my endless questions. They noted other issues during inspection but they weren’t pushy to fix them all. Loaner cars available, quality work that’s guaranteed, will definitely return.
Name: T**** T*****
Date: 2023-05-13 16:58:42
Rating: 5
Comment: Love the customer experience. The service was quick , they diagnosed the problem right away.
Name: b******
Date: 2023-03-28 16:48:33
Rating: 5
Comment: Very easy to set up an appointment and very convenient as its not just a parking lot of peoples cars and nowhere to park. Kinda gives them the heads up youre coming so they can either accept it or if theyre busy can reach out for a better time.Sean kept me updated through the day with the evaluation of my car and they sent me a list of all the good, bad, and ugly. I turned down doing my back brakes as my front were the ones grinding. They got me in and out the same day, no pushy salesman tactics about guilt tripping on the back brakes, even let me borrow a loaner when I heard it might be longer than expected. I thought Id sit and wait but they had a dependable vehicle for me to get home and back (about 25 minutes away)
Name: S**** S********
Date: 2023-03-25 16:54:31
Rating: 5
Comment: Had an oil change, no wait excellent customer service and their business is warm and welcoming. They will get my business again & again. Pricing is amazing.
Name: J******* S******
Date: 2023-02-04 00:29:31
Rating: 5
Comment: The team at Real Pro got my car in quick, provided me with a loaner and took excellent care of me and my car. Sean talked through the issue and options with me in detail. He was professional and genuine. I felt respected and will definitely go back to Real Pro in the future! I highly recommend.
Name: M**** B*****
Date: 2023-01-26 02:48:41
Rating: 4
Comment: Replace water pump after checking coolant leak
Name: L**** H********
Date: 2023-01-11 17:33:29
Rating: 5
Comment: Did job on a timely matter, will use again and recommend.
Name: M***** P*****
Date: 2023-01-06 04:07:13
Rating: 5
Comment: Great professional service! I had no clue why my car wouldnt start. I am thankful these guys were able to find the problem and for a good price. I most definitely will recommend
Name: B***** A****
Date: 2022-12-03 04:09:59
Rating: 5
Comment: Took our sons car in for alternator and ball joint and they got to us right away. Very knowledgeable, informative and respectful. Provided updates from start to finish. A++ would definitely recommend.
Name: S***** J*******
Date: 2022-11-25 14:33:50
Rating: 5
Comment: My car miraculously stopped overheating the moment the tow truck dropped it at the shop. But that didn’t stop the guys from treating me kindly and with care. So this is simply a testament to being treated with care and respect. I’ll go there again for sure. Thank you John & crew. .
Name: K** P*****
Date: 2022-11-22 12:47:35
Rating: 5
Comment: Great customer service, great communicators, excellent job on my brake repair and only did what needed to be done all at a very good price. As long as I work right around the corner from them they will be the only ones to work on my vehicles. I drive truck over the road for a living and they even went the extra mile and dropped my jeep back off at my work so I could get home Saturday. Thanks so much guys I greatly appreciate it 😊
Name: K***
Date: 2022-11-13 22:43:23
Rating: 5
Comment: Honest and knowledgeable professionals! It was a pleasure to deal with Shaun. I can’t say better than that!
Name: J*** B*****
Date: 2022-11-05 16:34:48
Rating: 5
Comment: Very courteous and professional. As everyone knows it can be an ordeal to have your car worked on, but they excelled at every level. I highly recommend Real Pro Auto!
Name: H****** W*****
Date: 2022-10-09 23:42:04
Rating: 5
Comment: I had alot of issues with a car I purchased about 4,000 dollars worth of issues and they went above and beyond to make sure my car was in working order I had a hose clamp break releasing all of my coolant and they arranged a tow for my car to be brought back in and had a loaner vehicle waiting when I arrived with my car they immediately addressed the problem and fixed it even though it was just a worn out hose clamp they are very honest (my sunroof isnt aligned properly and instead of them taking my money like most shops would do they were upfront said they dont know enough about them to fix it and referred me to an autoglass shop which i really appreciated them being straightforward and honest about). They treat you like a friend not a dollar sign. Super friendly very fast and efficient I cant say enough good things about the service I received from them. The owner reached out making sure everything was fixed to my expectations and that to me just shows how much he values the clientele he has I would definitely recommend Real Pro Auto Service to anyone if you need work done to your vehicle they are absolutely amazing!!!! I wont go anywhere else they have a lifelong customer
Name: B** M*****
Date: 2022-09-30 16:36:09
Rating: 5
Comment: Very professional men .. knowledgeable in all areas..Bob and Dave are great to deal with!
Name: L*** T*****************
Date: 2022-09-16 16:36:16
Rating: 5
Comment: Sean was awesome! He made sure I knew everything that was being done and a breakdown of concerned from most important to be resolved to least and the cost. The communication was great and I will be back to resolve the other issues in the near future!
Name: M*****
Date: 2022-06-28 16:34:54
Rating: 5
Comment: Real Pro was very helpful to us at a stressful time when our car broke down far from home. Professional and kind!
Name: A** H***
Date: 2022-06-23 19:37:04
Rating: 5
Comment: This Auto Service Shop is awesome! They diagnosed my car, and fixed it when a prior shop was unable to. Highly recommend, professional and on point! I will be using this shop for any future services needed.
Name: J*** R
Date: 2022-05-25 20:04:10
Rating: 5
Comment: I have been using Real Pro Auto for years. Just got new tires, a wheel alignment and an oil change. John and his staff do great work. They communicate well and when appropriate will give you options. Bottom line - I can trust them and I can rely on them to do good work and at a reasonable price!
Name: A***** C******
Date: 2022-05-09 08:37:58
Rating: 4
Comment: Service was conducted fast with results on vehicle condition
Name: G*** S*********
Date: 2022-05-05 20:53:43
Rating: 5
Comment: A great friendly place to get your vehicle repaired
Name: M* S
Date: 2022-04-28 21:32:07
Rating: 4
Comment: Thanks for the diagnosis and repair!! Free “loaner” is a nice perk also, I wish I had time that day to clean it out!!?? Pleather was nice but floors were filthy!! Appreciate the honesty, and thorough diagnosis 😊
Name: B****** W*****
Date: 2022-04-13 14:37:04
Rating: 5
Comment: Great experience! Shop was very comfortable! They were super busy but they still got my car in and repaired at a reasonable time and price!!! My 2011 Dodge Grand Caravan wasn’t starting at all. I found out I needed a new fuel pump and harness, also my wires were completely eroded. My van is up and running smooth as ever. I will definitely come here again.
Name: C*** H******
Date: 2022-03-30 18:59:25
Rating: 5
Comment: Awesome service! Took advantage of their loaner car so I missed no time from work. Inspection & repairs were top notch!
Name: K*** R*******
Date: 2022-02-19 23:34:44
Rating: 5
Comment: Great job every time I go in. You name it, its done for a great price. Thanks to all!
Name: L**** R****
Date: 2022-01-31 03:34:37
Rating: 5
Comment: Fast and great service. Staff is great and willing yo answer all questions.
Name: C****** D****
Date: 2021-12-10 22:35:16
Rating: 5
Comment: Since moving to Grand Rapids, I have had a hard time finding a new mechanic after having the same one for YEARS in my hometown. I found Real Pro Auto and I am VERY happy with the service that I received. My car’s serpentine belt was squealing when it was cold and the Real Pro Guys fixed it up in LESS than a day! Bob at the front desk was so nice to me and I actually felt like I was being listening to and not talked down to (this has been a BIG problem for me in the past at other places I’ve tried). Thank you again Bob and to the whole staff! I plan on bringing my car back for services in the future!
Name: A****** M*
Date: 2021-12-07 20:46:55
Rating: 5
Comment: Very professional and honest. I thought we needed an alignment on our vehicle and found out it was not necessary. They were honest and only charged for the inspection.
Name: C******* G******
Date: 2021-11-13 17:33:42
Rating: 5
Comment: I will be bringing my car back here for any future repairs. The service was fair, professional, and extremely fast! They went above and beyond any other shop I have taken my car to in the Grand Rapids area. Thank you!!!!
Name: B*** M*******
Date: 2021-11-05 12:56:53
Rating: 5
Comment: Great service, overall work and service are Friendly and complete. Never disappointed with my experience.
Name: C*** M**********
Date: 2021-11-04 16:42:08
Rating: 5
Comment: Great quality service, found the problem quickly and repaired it, definitely will be going back there again.
Name: P**** K
Date: 2021-11-02 12:09:20
Rating: 5
Comment: Had the oil changed here on my Range Rover. Dave and team were very professional and service oriented. Great experience and prices. Highly recommend for anyone looking to get work done on their vehicles
Name: J**** S*******
Date: 2021-10-13 13:34:50
Rating: 5
Comment: Real Pro completed a thorough inspection of my vehicle. They recommended necessary services as well as future service needs. They were professional and respectful of my decisions. Their work was completed in a timely fashion. I have been very satisfied.
Name: K**** W*******
Date: 2021-10-10 11:51:36
Rating: 5
Comment: They were very nice and explained everything they did to my car. I really appreciated that
Name: N******* P******
Date: 2021-08-06 22:43:36
Rating: 5
Comment: The guys at Real Pro Auto on Eastern are the utmost professionals. Th diagnose my issue and gave me a real explanation as to what was causing it. Highly recommend this shop!
Name: J******* D*****
Date: 2021-07-19 14:38:36
Rating: 5
Comment: My previous mechanic is retired and I needed a new place to go after my clutch gave out. The towing company recommended Real Pro Auto and I’m so glad that they did! They had a loaner for me to use in the meantime and were very patient with my questions. I’m definitely satisfied with my service and I’m happy to say that I have new mechanics!
Name: J*** M****
Date: 2021-06-18 14:24:37
Rating: 5
Comment: Ive used a number of other service providers. Real Pro is where I now service my cars. Professional, fair and thorough. This is an auto repair shop you can trust.
Name: j**** c***
Date: 2021-06-05 14:14:29
Rating: 5
Comment: Jon and his team are always great to work with! Stopped in to have my air conditioning fixed and my drivers seat cover replaced as it was looking tired. The guys turned the truck around almost next day and the AC is blowing cold! Always a pleasure to work with, used multiple locations with them is handy. See you next time!
Name: F*** B******
Date: 2021-06-04 17:19:49
Rating: 5
Comment: Real pros take photos of car problems they work on. Communication about repairs is very good. They don’t repair things that are OK unless you say so. I was very happy for the 31 point inspection with photos.
Name: M*** A*******
Date: 2021-06-03 17:03:34
Rating: 5
Comment: Very thorough and professional! I brought my car in for an issue I thought I had and an stead of just selling me something, they thoroughly inspected it and took the time to explain things. I definitely would recommend Real Pro Auto Service for all your auto service needs.
Name: d***********
Date: 2021-04-05 21:04:51
Rating: 5
Comment: I have a Jeep Renegade and about a month ago I heard some bumping noise when my tires would hit a pot hole or turn into driveways so I looked up repair shops. I found Real Pro Auto had the best reviews so I made an appointment which turned out to be a great decision. They gave it an inspection and sent a link to me showing the quality of life my Jeep had which is always great to know. This was one of my best experiences because they were very honest about what I needed done and didn’t push me into getting anything I didn’t need right now. Found out what it was and told me it’s not a safety issue and that it wouldn’t be a problem driving it for a while if I wanted to wait. Very honest and friendly. I’m relieved that I found Real Pro Auto and it will definitely be my repair shop for the future!
Name: S**** V****
Date: 2021-03-30 02:48:09
Rating: 5
Comment: We have been doing business with Real Pro for 9 years. We appreciate the level of service Johns team provides.
Name: m***** r******
Date: 2021-03-18 02:11:01
Rating: 5
Comment: I had great communication thru the entire process. I appreciated the convenience of pick up & drop off. I will definitely be using this company again!!
Name: J***** K*******
Date: 2021-02-01 18:25:41
Rating: 5
Comment: AAA had my car towed to Real Pro Auto(RPA). My car was having issues with the battery. The people at RPA, called me with their inatial thought on the cars issue quickly. The real issue and quote came quickly after. This was great service overall ,from being affordable, quick and professional. I would reccomend this company to any friends or family members.
Name: E**** R*****
Date: 2020-12-31 00:05:03
Rating: 5
Comment: Awesome service always!! Always knowledgeable and helpful to fix the problem at least possible cost.
Name: C**** N*******
Date: 2020-12-15 17:45:32
Rating: 5
Comment: The service is great, and follow up was surprising, especially the first time they texted.My 2006 car has been very well care for.
Name: S*** M****
Date: 2020-11-26 22:44:58
Rating: 5
Comment: Nice guys. Super easy, and they got the job done. Communications were helpful and timely.
Name: A*** D*****
Date: 2020-11-21 17:33:47
Rating: 5
Comment: These guys have been taking care of my cars for nearly twenty years. They are everything you want from a auto repair place. Friendly, honest and competent.
Name: A***** P****
Date: 2020-11-13 01:40:52
Rating: 5
Comment: The staff is great. I went in just for a check on my brakes. They found several issues and I felt like they were honest and transparent with what needed done. They werent pushy trying to sell extra stuff and explained what was wrong simply. Got everything done in a day and at a reasonable price. Will definitely use them again if I need work done.
Name: A*** H*******
Date: 2020-11-12 17:38:51
Rating: 5
Comment: The team was great this is the first time I have been to the shop. I will use them again and recommend them to friends and family.... Again great staff!!
Name: M****
Date: 2020-10-12 15:59:57
Rating: 5
Comment: Real Pro is the best! Ive gone to them for years. I switched to a dealer when I bought a new car. Big mistake!Real Pro offers personalized, honest and very thorough service. They let me know at each visit what may need attention in the future and what it will cost. No surprises!Everyone at Real Pro is professional and friendly, Their costs are also very reasonable.Ill never go to another business again. You cant find better service than Real Pro.
Name: M****** H***
Date: 2020-10-06 16:49:44
Rating: 5
Comment: As always, the staff at Real Pro was efficient, thorough, and professional. I’ve been bringing my cars here for 13 years, and I’ve always been satisfied.
Name: N*** R*******
Date: 2020-09-26 16:43:22
Rating: 5
Comment: After visiting this shop I stopped going to dealerships altogether unless absolutely necessary. Been going for years and have never had a bad experience yet.
Name: C**** W***
Date: 2020-09-25 22:01:32
Rating: 5
Comment: Timely, fair priced, and reliable. Owner always ask and makes sure everything went well which is nice.. Ive been before and will go again. Would reccomend!
Name: Y***** W*****
Date: 2020-09-24 21:50:35
Rating: 5
Comment: They determined the problem and tried to source the necessary part before calling to consult with me on how I wanted to proceed. I appreciate that level of care and professionalism.
Name: T***** P***
Date: 2020-09-21 02:45:39
Rating: 5
Comment: Their friendly theyll let you know whats wrong with your vehicle before they work on it
Name: M***** M*****
Date: 2020-09-18 19:12:26
Rating: 5
Comment: Very detailed. Quoted price up front. Nice waiting area. Job started and finished on time. Very professional. Ill be back.
Name: L*****
Date: 2020-09-15 14:02:13
Rating: 5
Comment: Great experience all around! A+ customer service. Fair prices. The staff are willing to talk with you and not down to you. Clean waiting area. They were able to get the repair done in a timely manner and it is holding up just fine. Would definitely recommend.
Name: C*** D****
Date: 2020-08-27 19:51:45
Rating: 5
Comment: These guys have always took good care of my vehicle. I loved the modern computerized assessment they gave my vehicle was just like getting a report card.
Name: P*** J****
Date: 2020-08-25 19:09:30
Rating: 5
Comment: The price was great especially being a Costco member you get a discount .
Name: M****** D*****
Date: 2020-08-18 17:26:42
Rating: 5
Comment: They looked over my vehicle and sent me a list of the problem areas in order of importance along with pricing to service each item. Also explained to me in detail what was was wrong, and why it causes the symptom the vehicle was exhibiting. I appreciate the good communication and trust their judgment. Theyve done a great job with my vehicles, highly recommended.
Name: Z** G****
Date: 2020-08-14 03:14:17
Rating: 5
Comment: We had a lot going on with a pretty old vehicle. Not only did Real Pro get our issues taken care of quickly, but they also made some recommendations on other needed services without pressuring me to get it all done at once. We were so pleased with them that my husband decided to drop his car off with them the day I picked mine up!
Name: S**** T******
Date: 2020-08-13 16:35:04
Rating: 5
Comment: Ive been coming to Real Pro for roughly 8 years or so now. Recently moved ~3 hours away and still make the trip to have my car serviced by them; theyre worth it! Their staff is knowledgeable and kind and always do great work.
Name: S***** T******
Date: 2020-08-11 13:09:41
Rating: 5
Comment: Best auto shop I’ve been to & will continue going to! The staff is knowledgeable and if there was a mistake on their end they correct it instead of gouging the customer for it like every other place I’ve been to! They follow up to make sure everything is going good and there aren’t any problems with the car after they’ve serviced it. Incredibly friendly & reliable place!
Name: S****** H*****
Date: 2020-07-02 17:03:28
Rating: 5
Comment: It is a good feeling to find a car repair shop that does honest and quality work.
Name: M**** L****
Date: 2020-06-27 13:51:20
Rating: 5
Comment: New to the neighborhood, so I had reservations about trying a new garage. I can gladly say that they will continue to receive my business. My repairs were done in a very timely manner, and all of the staff was incredibly polite. I felt very well taken care of.
Name: S**** I****
Date: 2020-06-15 16:37:45
Rating: 5
Comment: Had some issues with the brakes on my ‘03 Outback. They spent lots of time getting to the bottom of the problem. Great communication! Brakes are 100% better!
Name: a**** p*****
Date: 2020-05-19 18:24:58
Rating: 5
Comment: They got me in on time and completed the work ahead of schedule while I was waiting. The price is fair and the customer service is is good. They didn’t try to do any unesscesary work. Thank you Real ProI like the service. They get got me in on short notice and did a good job on fixing my car. I also like the fair price they charged for the work.
Name: S M
Date: 2020-05-12 14:55:08
Rating: 5
Comment: Great experience! Updated me every step of the way! Definitely will recommend!!
Name: T**** G*******
Date: 2020-04-10 19:53:38
Rating: 5
Comment: The guys are wonderful to work with. Knowledgable, friendly professional. They tell you what is happening. You even now what the cost will be.Wonderful place
Name: B***** V************
Date: 2020-04-09 14:51:34
Rating: 5
Comment: Friendly and honest staff at both locations Ive been to. Im greatful to have them in my neighborhood!
Name: M***** B***
Date: 2020-03-02 17:08:23
Rating: 5
Comment: My wiper fluid reservoir was apparently damaged in my new to me 2013 Mini Cooper Coup. Not a very common car. Real Pro got the part quickly and worked with me to make the change quickly and efficiently.Dave and Dave (yes there are 2 of the at the front desk) communicated well with me and everything went very smoothly.I highly recommend them
Name: J***** M****
Date: 2020-02-19 19:22:41
Rating: 5
Comment: I live in Hastings and after doing a bunch of work on my truck and having to drive it to Grand Rapids for other things ,I needed to get an alignment right away and they got me in right away. Good people very professional!
Name: G*** S***
Date: 2020-02-01 12:42:41
Rating: 5
Comment: Weve been Real Pro customers for the better part of the last decade. I always appreciate their honesty and pragmatic advice on what fixes to address immediately and what can wait. We will continue to choose them for all our auto repairs.
Name: B**** B*****
Date: 2020-01-31 19:20:42
Rating: 5
Comment: Very courteous and helpful staff. Affordably priced and trustworthy. I definitely will be back. 😊
Name: R***** F*****
Date: 2020-01-24 17:14:10
Rating: 5
Comment: Great crew! Very polite on the phone and in person. I dropped my vehicle off the night before after hours and it was done the next day by early afternoon. The work was done very professionally and correctly. The charged amount was very reasonable and not inflated at all. I supplied my own part that they were willing to put on. Most shops wont allow you to provide the part. That was much appreciated. I will recommend Real Pro Auto Service to friends and family. Thank you for the great job!!
Name: C****** S******
Date: 2020-01-05 15:24:54
Rating: 4
Comment: Awsome!! (Costco discount if you are a member). When I first walked in I was greeted with a big smile and this was in the late afternoon. I thought I scheduled an oil change appointment but the guy said no problem, we will get you in. He did just that. I received a call asking if I wanted other work that was due and I thanked him because I was suppose to mention it when I dropped the car off. He texted me when it was ready. Again another big smile when Ì picked it up. Real Pro Auto Service has earned my service. And yes I recommend them 100%.
Name: L***** B*****
Date: 2020-01-02 15:06:14
Rating: 5
Comment: My 2014 Ford Fusion needed a simple headlight bulb replacement but some fusion models require the whole bumper to be taken off for what should be this simple fix. I called around 6 different places and Real Pro was the least expensive and got me in right away, had professional customer service and were efficient. I would definitely return in the future.
Name: B**** L****
Date: 2019-12-17 18:46:47
Rating: 5
Comment: Real Pro has been taking care of our vehicles for about 10 years. They do great repair work and are honest in their assessments. Well continue to bring our vehicles there.
Name: J*** M*******
Date: 2019-12-17 18:24:08
Rating: 5
Comment: I was from out of town and had issues with the front end of my vehicle. The shop was friendly and extremely knowledgeable in troubleshooting the problem. They completed the work in a timely fashion and I was on my way.Thanks again for a Great Job!
Name: J*** B****
Date: 2019-12-13 20:49:02
Rating: 5
Comment: As usual, great service. Dave and Dave are great. Loaner car much appreciated.John Boers
Name: M*** C***
Date: 2019-12-13 20:48:47
Rating: 5
Comment: We have been using Real Pro for years for all our vehicles. Never disappointed!! Their team goes out of their way to make sure that they diagnose and repair all of the issues. Very pleased 😀
Name: C**** D*******
Date: 2019-12-10 07:29:01
Rating: 4
Comment: They do a really great job but are more expensive than other shops.
Name: A***** R***
Date: 2019-12-04 19:00:57
Rating: 5
Comment: The guy’s at Real Pro Auto are awesome. They inform you if you do or don’t need the service.There are reasonable on the price and get the work done in a timely manner. Straight up people. Will recommend and bring all my work to them
Name: J** H******
Date: 2019-12-04 16:40:45
Rating: 5
Comment: These guys fixed my Envoy in a half day and provided excellent customer service the whole way through. I was promised a 10% discount through AAA but these guys were able to help me with a coupon that was better.They didnt try to push the premium parts or gouge me for unnecessary work; just fixed the issues at hand and did a fantastic job.Drives like new!
Name: A*** H*******
Date: 2019-12-03 22:11:41
Rating: 5
Comment: The staff was very friendly and helpful at Rheal Pro auto. They listen to your concerns and tend to them at their earliest convenience. I love that my car drives like new and it didn’t cost a fortune. I also loved that it was so quick and easy to get a loaner car while mine was in the shop!
Name: A****** S***
Date: 2019-11-07 16:05:24
Rating: 5
Comment: These guys went above and beyond for me. Very friendly, honest, professional, and just made a frustrating situation (broke down car) so much less stressful. Highly recommend these guys!
Name: A******** C****
Date: 2019-10-23 21:16:07
Rating: 5
Comment: Great customer service, quick with repairs, would definitely go back
Name: S G*****
Date: 2019-10-14 12:00:54
Rating: 5
Comment: Good customer service. I was given a loaner while I had my check engine light fixed.
Name: B*** M********
Date: 2019-09-27 22:05:38
Rating: 5
Comment: Very prompt service. They explained everything to me thoroughly. I would definitely use them again.
Name: E****
Date: 2019-09-27 16:25:48
Rating: 5
Comment: I was very happy with the service I received from Real Pro Auto! They were very accommodating of my work schedule and provided a loaner car to use while working on my vehicle. Awesome communication too! The owner texted me several days after the repairs to make sure everything was running as it should and to make sure I was happy with the service. Highly recommend!
Name: S****
Date: 2019-09-13 15:49:21
Rating: 5
Comment: Awesome shop. Staff and mechanics are incredibly knowledgeable and honest. Brought my ride in for brake repairs and fluid changes, they accommodated my schedule and had the vehicle out in just a few hours! Work was awesome, but the customer service and the staff here actually knowing who you are and how to make your experience better just sets them apart. This is the spot you’ll want to come back for a long time, and the place you’ll send your friends to. Thank you guys!
Name: K*** C******
Date: 2019-09-12 20:32:48
Rating: 5
Comment: Awesome experience! They had my Fj Cruser done in a matter of hours when I expected it to take all day. They even gave me a loaner car!!
Name: A******** K****
Date: 2019-08-16 18:37:19
Rating: 5
Comment: Excellent service and professionalism. They were able to diagnose and fix my vehicle in one day, and kept me updated on each part of the process.Again I took my car in to get new tires put on and get my oil changed. They were so fast and friendly. Definitely my new goto shop for everything auto related.
Name: E*** D*******
Date: 2019-08-16 16:32:23
Rating: 5
Comment: Did over night drop off. They called first thing in the morning to confirm authorization for inspection. Diagnosis was complete with a quote in about 2 hours. After confirming with me they proceeded to have the repairs done by end of business that day. Good follow up and repair times.
Name: J*** T*****
Date: 2019-08-15 13:16:00
Rating: 5
Comment: Great service, they have worked on two of my bmw’s in the past and awesome work and service, highly recommend !
Name: L** C********
Date: 2019-08-12 22:38:40
Rating: 5
Comment: Went to real pro auto for drive shaft problems. Got my car the next day, new drive shaft. List of other things that could be fixed sooner rather than later but didn’t feel pressured to do it immediately. Reasonable price. Also had a AAA discount on all labor.
Name: C****** T*****
Date: 2019-08-05 21:39:08
Rating: 5
Comment: Real Pro has done work for me 5 or 6 times on 2 vehicles. Exellent work which is why i keep going back to them. I always buy used vehicles and Real Pro keeps them running like new
Name: M*** S*****
Date: 2019-07-29 15:50:00
Rating: 5
Comment: I have been going to real pro for about 20 years and I am real satisfied with the work that they have perform on my Automobile I would recommend this company to anyone the need Automotive service
Name: H***** A******
Date: 2019-07-24 22:22:42
Rating: 5
Comment: Johns crew at real pro auto was beyond professional and had my 2010 expedition in and out in a day! Their prices are great and service is even better! I’ll be back again when my car decides to act up again! Thanks everyone!
Name: J*** S******
Date: 2019-07-17 13:44:23
Rating: 5
Comment: We go to Real Pro because the price is right for what we feel free is great service. We are confident they are thorough and care about the longevity of our cars and relationship.
Name: D**** V*****
Date: 2019-07-17 13:19:21
Rating: 5
Comment: I knew I had a slow leak in the A/C in my Chevy Tahoe so I took it into another place. They had it for a few days, said they tried to fix it but couldnt find the leak and gave it back. After that I called Real Pro and talked to Dave over the phone, after I described the issue he actually guessed what he thought the problem was and sure enough he was exactly right! They got me in that afternoon and had it repaired in about a day. He walked me through exactly what was wrong and gave me a few options that I could take as well as the prices and pros/cons with each option. They even texted me a few days later to see how it was holding up. This place is amazing and I will not go anywhere else for any future car problems.
Name: N*** H***
Date: 2019-07-16 13:38:49
Rating: 5
Comment: Took my wheels here to get mounted and I left very happy. They did a great job and were very careful with my wheels. I found zero marks on the wheels. I highly recommend them!
Name: F**** Z******
Date: 2019-07-11 19:28:15
Rating: 4
Comment: Ive had them work on my Jeep twice now and both experiences were great. Good communication, customer service, and I havent experienced any issues after their fixes.
Name: H**** P***
Date: 2019-07-10 21:21:04
Rating: 5
Comment: My son recommended Real Pro when he was shopping for a car and wanted them to look over potentials for him. I was impressed with the professionalism of the staff, the cleanliness, and the no-fringe, no nonsense approach by friendly staff. I just brought my own Honda in for a power steering flush. They did a great job.
Name: D** V******
Date: 2019-07-05 22:16:29
Rating: 5
Comment: Real Pro has been servicing my vehicles for over 20 years. I’m a loyal customer because I trust that the work is done correctly and completely. John the owner makes sure that the repairs were done on time and to our satisfaction. You can trust Real Pro with your repairs as well.
Name: R** D*****
Date: 2019-06-27 15:22:34
Rating: 5
Comment: Ive been going to Real Pro Auto for many years. They always do a great job of taking care of any repair issues. The quality of work is top notch. This is the only shop that I trust. Theyre really fast too! I highly recommend Real Pro Auto.
Name: A******** D******
Date: 2019-06-10 18:35:48
Rating: 5
Comment: Good shop, good prices, good mechanics, and wait times are not bad. Came in for squeaky brakes, was informed that the type of brake pad just gets squeaky when wet, but the pads are still almost new. You cant beat their level of honesty. Got my car back the same day after getting spring tune-up stuff done. They make you feel less like a customer and more like family.
Name: D*** V*****
Date: 2019-06-08 14:20:32
Rating: 5
Comment: Real pro has been my only service provider for 12 years. I trust them to keep my truck road Worthy and dependable. Theyve never let me down.
Name: A****** S****
Date: 2019-06-07 17:39:39
Rating: 5
Comment: A great place to have your car serviced by professional efficient mechanics, their customer service is great! Recently had a car checked out before purchasing and they were able to fit me in quickly and provided a detailed summary of the results. N. White
Name: B**** C******
Date: 2019-06-04 22:19:38
Rating: 4
Comment: Excellent, fast service. Will definitely come back again!
Name: J**** S****
Date: 2019-05-15 20:09:02
Rating: 5
Comment: Been using these guys for several years, always helpful, very detailed and informative, never had any problems with repairs, seem very honest.
Name: d**** g*****
Date: 2019-04-22 16:47:54
Rating: 5
Comment: So this whole scenario of how I learned of these guys is through my work, I drive a company vehicle around and we always take our vehicles here. Now I used to be a diy guy since I was a diesel mechanic but with work and 2 kids I don’t have the time to do it anymore so I figured why not try them there is a reason for my company trusting their handiwork. I had an 04 Taurus I took in for a power steering issue they quoted me for an inspection price ok cool I thought, but then they called me up 2 hours later saying my vehicle is done and recommended a replacement they showed me why and without a doubt it was. (The cradle was rusted out and about to break), so naturally I was going to pay but they didn’t take money because they didn’t fix anything. So I bought a replacement 06 Nissan Sentra I took there as well for a rumble at highway speeds and they gave me a full list of maintenance to be done in the near future and fixed the rumble I was noticing. These guys are honest and up front with their work, and the owner John reaches out to you afterwards to make sure the issues got resolved. I hear nightmare stories all the time about shady mechanics and I will always recommend these guys, they are up front about their pricing they charge a decent price for quality parts. It’s not some cheap part that will break in a week
Name: J*** G******
Date: 2019-03-05 01:58:02
Rating: 5
Comment: Took my 2000 jeep grand Cherokee in. They were very friendly and professional. They were able to get it in and diagnose the problem and fix it same day for a reasonable price as a walk in. As a car guy myself I would highly recommend this place for anyone looking for a awesome repair shop.
Name: N*** L*****
Date: 2019-03-04 16:03:34
Rating: 5
Comment: They do great work at fair prices. They also have free loaner cars which is a life saver!
Name: A***** H
Date: 2019-02-20 22:53:10
Rating: 5
Comment: Been going here for a couple years now and always great customer service. Up front with issues and no hidden fees. Coupons on their website and offer a free loaner (if available). These guys are my go to.
Name: S***** M*****
Date: 2019-02-06 19:10:23
Rating: 5
Comment: I’ve had them do multiple jobs for me and I couldn’t be more impressed with the visits I’ve had. They don’t do more than what is needed and they are trustworthy. Anytime I’ve had work done the owner John personally reaches out to me to see how the car is doing and if I was pleased with the work. That alone is a major reason I will always go back when I need work done. Keep up the good work guys!
Name: M******* D****
Date: 2019-01-22 12:13:18
Rating: 5
Comment: Real Pro Auto is the first customer interaction I’ve had that I’ve felt compelled to write a positive review about. These guys are so helpful, kind, and calm. I went in, practically in tears after a really dumb “accident” on my part. Not only did they not make me feel bad for it, but they were sympathetic and curteous. I only ever had extremely professional interactions with staff. Additionally, they gave me a loaner car from the shop for FREE (just had to replace the gas I used). I don’t know much about cars and these guys take the time to explain things without losing me completely in the process. These guys are really redefining customer service AND my final total was LESS than they initially quoted me for! I’m going to need to have some work done in the future, and this is the only place I’m going to go. They’ve got a customer for life out of me! I will recommend this place to anyone and everyone.
Name: D***** W*******
Date: 2019-01-19 21:09:40
Rating: 4
Comment: The owner called me to resolve an issue or misunderstanding. He wasnt rude or anything but wanted to make things right. For that I gave four stars. Just wish his team shared the same view or standard of service.
Name: K**** M**********
Date: 2019-01-12 08:27:55
Rating: 5
Comment: The guys here have always been really nice! They always take the time to go through things with me, to make sure I actually understand the issues going on with my car. I’ve found them to be extremely reliable
Name: C******* P******
Date: 2018-11-30 22:14:27
Rating: 4
Comment: Very polite, courteous & professional auto repair company. I had them check out my Jeep on 2 different occasions. 1st time they gave me options 2 repair or easy fix just unplug saving me lots of money. 2nd visit they quickly diagnosed the problem but were lil high in estimate total for my pocket. They provided a print out of items I will want 2 repair/watch in near future. Positive experience for me. I was even given a loaner car!!! Cpl days later owner reached out asking was there anything he cld do. I really appreciate honest auto repair men as I am female & at times I think ppl try 2 take advantage when I’m not mechanical savvy! Thx Real Pro. I will return if I have auto issues
Name: N*** B*****
Date: 2018-10-22 15:40:21
Rating: 5
Comment: I previously had my vehicle at another garage, who failed to connect a vacuum line back up after doing a clutch replacement, causing the engine to run rich, and idle rough. I had my car towed to Real Pro, who quickly identified where the disconnect was, fixed the issue, and kept me informed through the whole process. It is a rare occurrence to find a repair shop that has good customer service, but this is definitely one of them. Since the repair, I have received messages from the owner checking in, and he has always been quick to respond if I have any questions or concerns.
Name: N******* J*******
Date: 2018-10-10 18:32:30
Rating: 5
Comment: Waited a bit longer than I would have liked for my service, but considering they fit me in for an alignment and tire balance 15mins after I call, Amazing. Good Quailty allightment and tire balance at good rates.
Name: T**** C*****
Date: 2018-10-09 15:30:48
Rating: 5
Comment: Today was my 2nd time having service done on my vehicle with Real Pro. Both times, they were very efficient and not as expensive as most. The owner also texted me afterwards to make sure I was satisfied. They do great work and I will absolutely be back.
Name: E******** B***
Date: 2018-10-04 19:12:53
Rating: 5
Comment: What a reliable team of auto professionals! I love supporting the local business, and their service is great. They bent over backwards to accommodate my schedule to get my oil changed, and the price is very reasonable.
Name: N*** H****
Date: 2018-09-28 21:15:29
Rating: 5
Comment: They seem a little pricey, but they are always professional and courteous. Havent had a single bad experience with them. And the owner always checks up after a visit which I appreciate.
Name: K**** S********
Date: 2018-09-23 11:55:49
Rating: 5
Comment: I felt for the first time that my car was well taken care of and there was a personal feel of the garage around the corner. Clean & well-organized.
Name: B**** O*******
Date: 2018-08-17 18:47:01
Rating: 5
Comment: I needed needed my exhaust fixed, and the guys and Real Pro Auto did a great job. I called on a Tuesday, dropped the car off on Wednesday and picked it up fixed on Friday. They gave me options on how to tackle the fix that fit my budget and explained the pros and cons of each. The staff are really friendly in person and on the phone. They provided a free loaner car for the 2 days while mine was being worked on. Ill be a customer for life. Great experience.
Name: m***** p*******
Date: 2018-08-09 02:40:21
Rating: 5
Comment: Dave and Dave are always professional and friendly. I am confident that the work done on my Acura has been done professionally and that Real Pro backs up their service
Name: J**** K******
Date: 2018-07-18 20:37:39
Rating: 5
Comment: These guys are really honest. I thought I needed a CV joint replacement, but it turns out it was a loose piece of plastic causing the clicking noise. They had a golden opportunity to rip me off, and they didnt take it. I highly recommend.
Name: R****** S******
Date: 2018-07-12 13:59:02
Rating: 5
Comment: Real pro has always been the best place to take my car. They really help you determine what to fix first when money is tight and they do great work. I never have to worry and Im so glad we have them. I wont go anywhere else!
Name: J**** F*****
Date: 2018-06-29 12:25:28
Rating: 5
Comment: Good people excellent prices and service always take care of the problem
Name: B****** C***
Date: 2018-06-18 19:50:35
Rating: 5
Comment: I first met John and used Real pro when he had started his first location years ago. His service was fantastic back then. It’s now many years later and my kids and I have used several of the Real Pro locations. As a business owner myself, I greatly appreciate there customer service and attention to detail. From a simple oil change to my last repair ($1260.00) . I always feel confidant in the repair and value.I would highly recommend Real Pro for any your automotive needs.
Name: H**** S******
Date: 2018-06-01 14:43:49
Rating: 5
Comment: I was referred to Real Pro because of their AAA partnership, and the location on Eastern in Grand Rapids is very close to my home. From the beginning, the customer service was outstanding. It was a holiday weekend when my car was dropped off, and their lot was very busy, but they still communicated often, presented options, and the diagnostic fee was very reasonable (less than $50). Though my car had severe motor damage and was not reparable, they allowed me to arrange a tow at my convenience and were not rushing me off. After the fact, the owner, John, followed up with a personal message, checking in on my experience, and offered to help with an inspection on a new/used car when I am ready to get a replacement. I highly recommend Real Pro Auto Service!
Name: S**** G********
Date: 2018-05-17 18:09:49
Rating: 5
Comment: John and his guys are great for honest quality repairs and advice. My family has been going to Real-Pro auto for years not sure how many but it has been a long time. Im a former semi trailer mechanic and know what it takes to run a quality shop as I ran Great Dane service shop in town. I have been fighting stage 4 kidney cancer for 14 years this December and John and the guys are beyond words the help and prayers theyve shown us. Its amazing in todays world they still are fueled by the old adage that quality work and customers satisfaction is number 1. They definitely go above and beyond for the customer to help provide a cost friendly as possible price for the repairs needed and give advice on future repairs they see upcoming. They always make sure we have a safe reliable vehicle for our many trips to Ann Arbor for my Dr appointments at the cancer center. I highly recommend this place and John is a gem of a owner from days gone by bringing us quality timely fairly priced service into todays world. Keep up the great things you do John you guys Rock and dont know how valuable you guys are to us. Thank you again brother.God bless you guysBig Steve Griegelis
Name: B****** R***
Date: 2018-03-26 12:16:32
Rating: 5
Comment: The crew here is great. They make sure the customer is satisfied and are honest about repairs. They also pay attention to detail in repair requests, for example if you want a specific part or certain brand.
Name: D***** L**********
Date: 2018-02-21 21:47:36
Rating: 5
Comment: I used to bring my vehicles to the dealership and various other shops and was always being charged excessively for things that didnt even need to be done. Have now been taking all my personal vehicles, as well as business vehicles, to Real Pro for almost 10 years and I have always received trustworthy and honest service for a great price. Wont ever take my vehicles elsewhere.
Name: J**** B*****
Date: 2018-02-15 21:09:17
Rating: 5
Comment: Awesome service with a great environment and well explained procedures!
Name: W**** C***
Date: 2018-02-10 20:22:18
Rating: 5
Comment: Always great service and a place that totally stands behind their work! They are committed to making sure your repair is done correctly!
Name: M****** M********
Date: 2017-11-20 14:42:18
Rating: 5
Comment: Very knowledgeable, saved me from a hugely expensive repair with a simple solution. Thanks!
Name: D***** P********
Date: 2017-08-25 13:41:52
Rating: 5
Comment: I made my first visit here recently and had a great experience. The staff was friendly, explained things clearly, and provided accurate estimates. Prices were reasonable. They were very practical in their recommendations. Will definitely come back!
Name: J*** G****
Date: 2017-06-10 18:55:01
Rating: 5
Comment: I took a car I was thinking of buying to Real Pro for an inspection. I was very satisfied with the thorough job they did and the price they charged. Higly recommend.
Name: S***** S****
Date: 2017-05-23 16:39:35
Rating: 5
Comment: Very friendly and accommodating! I was recommended by a family friend since Im college student (not from the area) and was pleased with the customer service, as well as, the pricing. After one visit, Im confident Ill return here if I need any work done on my car.
Name: P*** G*****
Date: 2017-05-17 21:47:38
Rating: 5
Comment: I was new to the area and got a flat tire. I literally Googled where to fix a flat in GR and Real Pro showed up with 5 stars and 40+ reviews. I gave them a shot and was absolutely not disappointed. Super friendly, super fast, reasonably priced. I had an issue and they fixed it with ZERO hassle. Im grateful a business like this exists.
Name: N***** O*****
Date: 2017-05-10 21:39:14
Rating: 5
Comment: Good prices, good staff, and the owner REALLY cares about customer satisfaction. They give you every opportunity on how to let them know how they can do better but I have no complaints! Going to have my car serviced is never my favorite thing to do but Real Pro makes it as painless as possible!
Name: T** C*****
Date: 2017-05-08 22:33:57
Rating: 5
Comment: Ive been going to these guys for years. Easy to work with and good repair advice. Bonus: they have a few loaner cars which is really helpful!Cant go wrong with these guys!
Name: K**** J****
Date: 2017-05-05 15:27:55
Rating: 5
Comment: Very fast and thorough examination. I was pleased, and they offer free coffee!
Name: M***** R********
Date: 2017-05-05 01:26:23
Rating: 5
Comment: Great service, great pricing, great atmosphere when you walk in. You will definitely get an honest deal here.
Name: D******* H*****
Date: 2017-03-10 19:42:57
Rating: 5
Comment: Great place to take your vehicle! Very reasonably priced and they take great care of your car! I will not take my car anywhere else! Kudos!
Name: A***** P*****
Date: 2017-02-09 15:15:34
Rating: 5
Comment: My son got into an accident and while most auto shops would have considered the car totaled (he got hit in the back driver side door), they went above and beyond to get his car drivable again! It doesnt look pretty but they replaced the window, straightened the frame and fixed the back tire. He can now safety drive himself to school. We are customers for life!!!
Name: K**** K*******
Date: 2017-01-27 01:54:48
Rating: 4
Comment: A friend recommended me here and I came because of all the 5 star reviews on google. Unfortunately, I did not have a 5 star experience. I called on Monday this week and set an appointment for Tuesday to have 4 new tires and an alignment done. I was told if I dropped of my vehicle before 9am, then it would be done by noon. I dropped it off at 8:15am and I came back at 2:30pm to find they hadnt even started working on it yet. They were very apologetic and told me theyll get it done, but it will be a couple of hours yet. He told me hed work on giving me a discount in order to make things right. I came back at 4:45pm and the new tires were on, but the alignment wasnt done. They said I need new ball joints and so the alignment couldnt be done because of the bad ball joints. I asked about the discount they were going to give me and he said they were going to do a 4 wheel alignment for the price of a 2 wheel alignment. But because they couldnt do the alignment, then no discount. Overall, Im not very pleased with my experience and probably wont be going back again.***UPDATE - I raised my review from 2 star to 4 star. After, I wrote my initial review the owner reached out to me and helped to resolve my complaint. I am always appreciative of businesses who go the extra mile to make sure the customer is happy.
Name: A**** V** K*****
Date: 2017-01-23 20:57:27
Rating: 5
Comment: I had Real Pro inspect a used pickup truck I was considering for purchase. The staff was friendly and gave me the pros and cons of the truck clearly, in terms I understood. The inspection was complete, at a fair price.
Name: T***** R*****
Date: 2017-01-06 02:59:25
Rating: 5
Comment: When relocating to a new area every guy needs to find two things - a barber shop, and an auto shop. I can now say Ive found both. Dave explained my options and kept me posted through a tricky project. Ill be back.
Name: R****** P*****
Date: 2016-12-29 23:02:47
Rating: 5
Comment: Excellent customer service & pricing. They completed the work earlier than expected and its driving like a dream. Thank you Dave!
Name: H**** L****
Date: 2016-11-23 04:04:49
Rating: 5
Comment: The friendly staff saved us a ton of money over the competitors quote. By not wasting our money on unnecessary services, we can now keep our vehicle longer than anticipated.
Name: R****** F*****
Date: 2016-11-13 21:03:04
Rating: 5
Comment: I have had great service every time I have taken my car in for oil changes. Also occasionally when Ive needed repairs or tires Ive found them to be very competitive in their pricing.
Name: D**** D*****
Date: 2016-09-08 21:38:36
Rating: 5
Comment: I had my gas tank replaced (among many things). A few days later I went to put gas in the car and some of the goals I was putting in started to leak out. So I brought it back to them. They repaired that problem (free of charge) and then filled my tank to make sure it was fixed. Both times I brought it in they let me use a rental car for free and didnt pressure me to fix anything that didnt need to be fixed. Very nice, honest service. Cant go wrong be taking your car here.
Name: S** T**
Date: 2016-08-29 13:38:35
Rating: 5
Comment: They inspect and let you know of any issues with your vehicle. No pressure. Even rank repairs in order of importance.
Name: M****** C***
Date: 2016-08-01 14:11:51
Rating: 5
Comment: My wife and I have been taking our cars to Real Pro for about 2 years now and have always been completely satisfied with their service. They are exceptional when it comes to explaining what the problems are and if they are immediate or can wait for a while. They always do a fantastic job with any repairs or scheduled maintenance.Thank you Real Pro.
Name: B**** K****
Date: 2016-06-29 17:14:08
Rating: 5
Comment: We have received great and friendly service from Real Pro Auto for our vehicles. Highly recommend!
Name: J*** H*********
Date: 2016-06-23 23:56:16
Rating: 5
Comment: Real Pro Auto Service in Saranac (Formerly Scottys Auto) came through as always. There were able to get my car in on a timely basis and made it very convenient for me to both drop it off and pick it up.
Name: J** V********
Date: 2016-03-29 16:51:45
Rating: 5
Comment: Scottys Real Pro Auto in Saranac is outstanding. Jay is totally professional and very welcoming. They maintain all of our vehicles and the service and the service technicians are first class! Great find for us now we have a place we can call home for all of our auto care needs!!!!!
Name: D****** B****
Date: 2016-03-28 16:42:40
Rating: 5
Comment: I use Real Pro Auto for the fleet of vehicles I have for work and also for our families personal vehicles.
Name: D***** H*********
Date: 2016-03-04 23:22:17
Rating: 5
Comment: Great service. Friendly staff. Mechanic explained everything. Comfortable waiting area. Great experience all around.
Name: P*** G*****
Date: 2016-03-01 16:57:52
Rating: 5
Comment: Ive been on the lookout for a good service center since I moved to the south side of town and Ive seen the professional way everyone at Real Pro has worked with my girlfriend and her car. I just had work done on my 2005 Saab here and it is the first time Ive trusted a place to do work on it outside of the dealership since Saabs have so many odd quirks with their maintenance. They did a great job, knew about the special power steering fluid needed for Saabs so it was done correctly, and were done faster than I expected.Every time Ive been here, they are great to work with. They will inspect your car and give you a list of things they find and what they recommend you take care of now and what can wait until later. They have never tried to push something that wasnt needed and I have never felt like they tried to overcharge for something. It is refreshing to have a place that is honest and very competitive with their pricing.This is a great place to work with and I highly recommend them.
Name: D**** C****
Date: 2016-03-01 14:37:59
Rating: 5
Comment: I have been taking my vehicles to Real Pro Auto Services for several years and the have always been quick to fix the problem or just do general maintenance. Pricing is fair if not better than most.They inspect your vehicle from top to bottom and let you know if there are any other issues that need to be addressed.They are an auto service that you can trust!!!
Name: K******* D****
Date: 2016-02-14 18:25:22
Rating: 5
Comment: Ive only been here twice so far but have been very appreciative of their honesty. The first time I went in to get an oil change and my transmission fluid flushed. When the mechanics looked at my car, they suggested I NOT get the transmission fluid flush because I had tires that were about to wear out, and the funds for the trans fluid would be better used for tires. A few weeks later, lo and behold, the wire threads of my tires were beginning to show and I had to get new tires. I was so thankful for their honesty, they could have done the trans fluid change to get paid for whatever the trans fluid fee is but instead it seemed like they were looking out for me.Based on this experience, I would recommend them to others! One tip, make sure to check their coupons out on the website before you go.
Name: J***** Y****
Date: 2016-02-04 22:22:25
Rating: 5
Comment: All I can say is wow! I just called to find out about pricing, and someone named Rob gave me SUCH GREAT ADVICE about buying used cars...mind you, this is a auto repair shop, but he literally said, Hey Id rather you make an informed decision than anything else... Mind. Blown.Thank you Rob. That type of honestly and decency is very rare these days, especially in the automotive industry. You are clearly living up to the name of the company you work for. Thanks again for helping this stranger out.
Name: S****** S******
Date: 2015-10-10 09:19:05
Rating: 5
Comment: I have been a customer of the Real Pro Auto Eastern St location for over 10 years. I tend to buy and maintain older high mileage vehicles. I have had many opportunities to utilize Real Pro Autos services. I have wondered if I would qualify for at a fleet customer. :-) These vehicles include domestic and imports, cars, minivans and full size vans. No matter what I have thrown at John and his crew, they have been able to handle.The biggest compliment I can give John and his team is, I trust them. The service reps (all of them throughout the years including the two current reps, Dave and Dave) take the time to listen to you (Im all about safety, preventing the bigger expense and avoiding vehicle breakdowns) and explain to me what my options are. They put me into the driver’s seat, so to speak, in terms of my vehicles maintenance.They stand behind their work. I had a situation where an oil pump that I had replaced failed within a few months. It was replaced, No questions asked.They are willing to work with you. I had a situation a few years ago when the transmissions on a 2000 Grand Marquis failed 2 months after I had purchased it. The labor they quoted was reasonable, but the prices from their standard sources for the rebuilt transmissions seemed high. I was able to find and online source, had it shipped to the shop and then installed the transmission for me with the originally quoted labor price. Worked out great!The service aspect of their business is great! From getting a loaner car when I have an overnight repair, getting rides to and from work, getting your car picked up and dropped off, getting simpler items done while I wait and using their customer Wi-Fi and drinking their coffee (John, still waiting to get a workstation installed of some type for us mobile workers).The prices I have found are competitive for certified shops. Im sure you can find cheaper out there, but they will be lacking many of the service items, as well as being able to stand behind their work. There are online coupons, so check out their web site for these additional discounts.I have purchased my last 4 sets of tires at Real Pro Auto. I will usually benchmark their prices against Discount Tire and they are able to stay very competitive. The benefit buying them from Real Pro Auto is that they will do the free balance and rotations at the same time as the oil changes, saving me from another appointment somewhere else.Scheduling normal maintenance and oil changes 2-3 days ahead are never an issue. I have had a couple of situations that required an urgent repair and they found room in their schedule and/or gave me a loaner car for a day or two. I often hear from others their problems scheduling work at other shops or from the dealer. This has never been an issue at Real Pro Auto.To conclude this review as I started it, I trust John and his crew to keep me and my family safe in our vehicles and to tell me the facts while allowing me to make the decisions without a high sales pitch.
Name: m****** j******
Date: 2015-03-27 17:35:37
Rating: 5
Comment: Does the owner of your current shop follow up with you after you have work done? He will at Real Pro. They also provide a PDF of your inspection with photos of any areas of concern, what checked out okay, what might be needed 15k down the road. Not the cheapest, but you get what you pay for and this team provides dealer (or better) level of service at a much reduced rate. My 2000 4Runner is going strong past 200k miles thanks to the team at Real Pro.
Name: B*** W******
Date: 2015-03-13 11:41:28
Rating: 5
Comment: 15 years ago I moved to Grand Rapids and was looking for a Auto repair shop in the yellow pages and came accross Real Pro. The advertizement read honest quality service. So I called them and booked my car for some service. I was truly amazed that I recieved a call after the service to make sure everything was working correctly. I had never in my 35 years had a Auto Service call me after the job was complete and ask if everything was running correctly. 15 years later I still have the same car and am still going to Real Pro. The team at Real pro have continually delivered exceptional service all these years and I would recommend them to everyone.Extremely Happy Customer
Name: J***** P*****
Date: 2012-09-26 23:06:47
Rating: 5
Comment: Amazing repair shop. Used to go here for years when I was a Field Technician for DirecTV. I still go here long after I got rid of my work van. People are knowledgeable and friendly. They even send follow up letters and phone calls, ensuring they did their job right the first time. Ive had 3 cars now (if you include the work van), and Real Pro Auto has been a part of their maintenance and will continue to be...
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Name: M**** W***
Date: 2024-02-17 01:14:12
Rating: 5
Comment: Very helpful, professional, with amazing customer service! I have found a new go-to auto service.