Randall Automotive

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Name: J******* M*****
Date: 2023-11-13 20:23:25
Rating: 5
Comment: They talk to me like I’m a person. They explain everything very well and do a good thorough job with their work. I always have a good experience with them.

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Name: B** C******
Date: 2023-11-11 06:18:44
Rating: 5
Comment: To sum up this place: excellent quality service (both customer and mechanical) by honest, hardworking people for more than reasonable prices!I go to this place for everything my Oldsmobile Alero needs! I know the barest minimum about cars and have gone to places in the past that took advantage of that, which had me always needing to call more experienced family members before getting my car serviced to verify I wasnt getting ripped off - Im so happy to have found a repair shop that I dont need to do that with!The mechanics and technicians here are very knowledgeable and are also skilled at explaining to a numbskull like me what the car needs and why. My vehicle is old (2002) and wasnt maintained too well in the past (so it has more than a few issues) and I especially love that the folks here were able to lay out which repairs were safety issues that need immediate attention vs which ones can wait for a little while. Moneys tight sometimes, so that honesty is very much appreciated.The repairs are top tier, but the prices they charge for them are more reasonable than anywhere else I checked. Usually lower prices are a red flag because you get what you pay for and all that, but anything theyve fixed on my car has stayed that way with no further issues suddenly springing up. These guys really know what theyre doing, and they keep their services affordable. At one point one of my headlights went out, and when I went in to ask about replacing it, they just put a new one in at no charge because it was a 5-minute process and they had the bulb that was needed.I could write pages and pages of reasons and examples for why I love this place, but I think the above sums up the key points pretty well. I intend to go to Randall Automotive for service on any car I own now or in the future, and I recommend them to everyone I know in the area that needs vehicle maintenance!

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Name: c****** a*****
Date: 2023-11-07 00:17:14
Rating: 5
Comment: They got my Jeep in and finished quickly, they were very thorough checking it over, and I think the prices were fair. Ill be using them again!

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Name: M***** A
Date: 2023-10-27 20:09:09
Rating: 5
Comment: Always take care of my car and are honest and up front with estimates

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Name: J**** T***
Date: 2023-10-22 20:48:15
Rating: 5
Comment: They always get my car in fast and tell it like it is for repairs, honest and reliable!

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Name: T*** B*****
Date: 2023-09-18 16:00:34
Rating: 5
Comment: The prices are reasonable, trustworthy and fair

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Name: v******* m*****
Date: 2023-07-29 00:18:36
Rating: 5
Comment: Excellent customer serviceCompetitive pricesWill return again

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Name: J** P*****
Date: 2023-07-12 21:04:00
Rating: 5
Comment: This place is great. Both service and price A+

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Name: F**** D (***********
Date: 2023-07-12 19:32:27
Rating: 5
Comment: I never have any worries when I take any of my cars to Randall Autotive. I know I will get Honest feedback about any issues I am having. The quality of work being done here is 100%. If you are in the Lansing area and need your vehicle looked at stop by, I dont think you will be disappointed.

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Name: R*** W*** M****
Date: 2023-06-15 01:32:39
Rating: 5
Comment: Randalls does a great job. They were recommended to me by Discount Mufflers and Brakes in South Lansing. I brought my vehicle in for AC repair, they fixed it within hours and let me know if I have any AC problems with the vehicle this season I can bring it back in and they will fix it free of charge. Thanks for the speedy and quality service.

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Name: T*** J****
Date: 2023-05-20 19:09:08
Rating: 4
Comment: Could not get in to get checked out no money for it

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Name: B****** W*****
Date: 2023-05-08 21:29:59
Rating: 5
Comment: 15/10. I know every time that I bring in my vehicle I can trust Craig and his team. They do the job right and treat their customers well. I cant recommend them highly enough.

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Name: S**** M* J****
Date: 2023-05-03 21:43:21
Rating: 5
Comment: This is the only place I will take a vehicle to be fixed..Craig is as honest as the day is long. Repairs done in a timely matter at an excellent price.. He has a customer for life

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Name: A***** A*****
Date: 2023-04-27 21:47:37
Rating: 5
Comment: They always take great care of me!

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Name: M****** D****
Date: 2023-04-22 14:41:51
Rating: 5
Comment: Craig and his team always diagnose the issue and do great work. We have been taking our vehicles to Randall Automotive for 20 years and consider this the best auto repair shop we have ever experienced.

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Name: L*** S********
Date: 2023-04-13 20:29:33
Rating: 5
Comment: Had a presale car inspection done. They quickly found out the car wasn’t worth buying and they didn’t charge us for the time since they found out so fast. Really appreciate their honesty and knowledge!

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Name: J*** T*******
Date: 2023-04-11 15:00:27
Rating: 5
Comment: Excellent, fast service and wonderful personal attention!

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Name: R**** W*******
Date: 2023-03-04 21:42:30
Rating: 5
Comment: My son goes to MSU, and I live on the other side of the state, so when his transmission started acting up on a Friday afternoon, I had him limp to the nearest business and park it. I Googled highly rated mechanics nearby, and Randall topped the list, so I drove to Lansing on Saturday and helped him limp his car to Randall. When I called them Monday morning, their staff was super friendly as they explained that they dont do transmissions, but recommended a great place nearby, Transmission Technology. Randall Auto assisted with getting the keys to the tow driver without any complaints, and even let me know when the car had been picked up. I give Randall Auto 5-stars just for being friendly and helpful, and for recommending an awesome transmission shop nearby. Both Randall Auto and Transmission Technology get 5-stars, and both are now in my contacts list, its really nice to have businesses you can trust from out of town!

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Name: D**** J******
Date: 2023-02-05 12:40:14
Rating: 5
Comment: Not only was I told what the problem was, I was shown (he took pics). For those of you who understand cars and how they work this might not sound like a big deal. To me, who is clueless it was very helpful. He also texted me all the info on my car, which I was able to forward to my son who does understand cars. Was honest with me about another repair that would cost less if I took my car to someone who had done this exact repair before. Very happy w the service I received.

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Name: A*** p****
Date: 2023-01-25 14:11:00
Rating: 5
Comment: Honest and great people. I definitely recommend this place.

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Name: J**** W*****
Date: 2022-11-29 13:28:24
Rating: 5
Comment: Great guy. Talked to him on the phone a few times before I had my truck towed in. The day of the fix, he was quick and to the point. He went above and beyond explaining what he did and how he corrected someone elses cobbled up work.

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Name: K*** D*******
Date: 2022-11-15 23:14:22
Rating: 5
Comment: Had rear struts put on, very friendly, honest and knowledgeable, fair prices

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Name: J* B****
Date: 2022-11-13 15:22:01
Rating: 5
Comment: Previously had water pump and cv joints replaced a few months ago. Quick, honest and quality work. Attempted to be a repeat customer but the dont work on manual transmissions. Upfront and dont waste your time. Thank You!

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Name: A**** T*****
Date: 2022-11-05 23:30:06
Rating: 5
Comment: They do the job with remarkable integrity and fair prices. They cant do everything, but when they cant, theyll tell you and not charge you money over it.

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Name: D**** K****
Date: 2022-11-01 16:15:03
Rating: 5
Comment: Good guy

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Name: R***** M******
Date: 2022-10-23 21:27:55
Rating: 5
Comment: Randall is the only place we trust with our vehicles that dont have to go to dealership for warranty work. Theyre always very honest and up front with us. Our son hit a curb and snow bank 2 years ago. His whole front end in the drivetrain was messed up. We took his vehicle there and they were up front with us that the repair would be more than the vehicle was worth. And they were also unsure that the vehicle would drive right. We have also taken my in laws car there and they fixed the issue for a good price. Great service with honesty and thats important.

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Name: A*** B***
Date: 2022-09-22 02:47:21
Rating: 5
Comment: We have relied on them heavily to keep our cars on the road. I use them because it is a family business, and they are no sales pressure honest people.

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Name: K***** D*****
Date: 2022-09-10 23:05:04
Rating: 5
Comment: Very nice and a really honest place for auto repair

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Name: H*** H******
Date: 2022-09-02 22:56:56
Rating: 5
Comment: Service was done on time and performed correctly. Emailed questions were answered quickly.

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Name: S**** T*
Date: 2022-09-02 18:33:09
Rating: 5
Comment: I have been going to Randall Automotive for about 3 years now. I am always pleased with the service and knowledge of the owner and his employees. The owner is always super nice and takes time to explain things. They are NOT in the business of ripping you off and they charge a fair price for all work done. This is the best mechanic I have found in Lansing

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Name: K***** P******
Date: 2022-08-23 17:24:55
Rating: 5
Comment: Great people!! Fixed exactly what was wrong and went through absolutely EVERYTHING that was wrong and what they fixed. Highly recommended.

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Name: C*** C******
Date: 2022-08-16 12:42:28
Rating: 5
Comment: Randall Automotive uses quality parts and makes quality repairs. If thats important to you then make this your place for automotive repairs and service. I have had everything from wheel work, engine work, and AC service and have been 100% satisfied every time. They communicate well to the customer to let them know the diagnosis and provide accurate and reasonable estimates.

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Name: R** O********
Date: 2022-07-05 10:56:03
Rating: 5
Comment: Great place to go for auto repair.

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Name: R** O********
Date: 2022-06-28 20:57:36
Rating: 5
Comment: Good workmanship. Quick and friendly

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Name: S****** C****
Date: 2022-06-16 16:43:40
Rating: 5
Comment: Randalls is the best automotive repair company in the Lansing area.

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Name: S**** F******
Date: 2022-05-15 13:37:40
Rating: 5
Comment: Amazing people to work with. You wont be disappointed with Randall automotive

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Name: j**** p*****
Date: 2022-03-25 20:13:23
Rating: 5
Comment: I highly recommend Randall Automotive they check out things thoroughly and do an excellent job I’m very pleased with the work that was performed for me

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Name: L**** C***
Date: 2022-03-02 15:29:55
Rating: 5
Comment: Excellent service and quality. This is a gem in the Greater Lansing Area!

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Name: T****** E******
Date: 2021-12-23 04:11:41
Rating: 5
Comment: Kind and professional! Quick service...

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Name: T******* C**
Date: 2021-12-14 14:26:07
Rating: 5
Comment: Craig is an owner operator that has a wide knowledge base and expertise in the field. He is welcoming and frank in discussing your automotive needs.Every time I need any service I go and see this staff of pros.Thanks for serving the neighborhood and entire community.

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Name: P*** S********
Date: 2021-09-21 22:37:02
Rating: 5
Comment: Someone decided that my catalytic converter would be their meal ticket and me not knowing anything about cars I didnt know what was wrong. All the shops I called were booked out for a week but Randall was able to get me in that day. They had all the parts in shop and were able to get my car fixed that day. I would highly recommend Randall for any car issue you may run into.

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Name: m***** m**
Date: 2021-07-26 17:48:46
Rating: 5
Comment: They old fashion mechanic. Staight to the point and trustworthy will be see you guys soon

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Name: b*************
Date: 2021-07-14 22:22:54
Rating: 5
Comment: Really great, honest company! brought my car in because i had been told the front brakes needed replacing ASAP. fully intended to have my brakes replaced and have the shop look at a few other things for me. they took the car all day, did a full inspection, and were really communicative with me over the phone to keep me in the loop. they even replaced one of the light bulbs & they didnt charge me anything at the end of the day because they said the brakes still had a season in them! i really appreciate their honesty and not just trying to charge me for jobs i didnt need done. definitely will be coming back, this place rocks.

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Name: J**** W**********
Date: 2021-07-07 22:12:14
Rating: 5
Comment: They got me in and out sooner than expected. Craig took the time to explain everything to me, listened and answered my questions, and took care of my car for a reasonable cost. I received text updates with photos during the whole process. I would recommend!

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Name: J** J
Date: 2021-07-05 15:57:23
Rating: 5
Comment: Randalls is Wonderful!

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Name: r****** r*****
Date: 2021-05-14 18:46:04
Rating: 5
Comment: Great works n always gets things fixed!!

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Name: M****** H*****
Date: 2021-05-04 10:41:54
Rating: 5
Comment: Always straightforward and honest by far the best in lansing

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Name: B*********
Date: 2021-03-30 16:57:04
Rating: 5
Comment: You can ALWAYS that these guys to handle the job with integrity. Craig is very good at dumbing down the technical talk and explaining any issues in detail. He will not pressure you to have work done, you dont feel dumb leaving the shop. Mechanic of choice for 9+ years

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Name: E**** M****
Date: 2021-03-26 19:48:56
Rating: 5
Comment: They got my car in very quickly and I had it back the same day, all fixed. Very professional and helpful!

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Name: N******* B*****
Date: 2021-03-22 17:55:21
Rating: 5
Comment: Randall automotive has taken care of multiple cars of mine now. They are always up front and wont start the work until you have given the ok. They are reasonably priced too.

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Name: P***** M****
Date: 2021-03-20 00:39:45
Rating: 5
Comment: This is a great place to take your vehicle. They are busy all the time but that is because they are very good at what they do and are trustworthy.

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Name: J**** W*******
Date: 2021-03-16 18:24:06
Rating: 5
Comment: Live in Jackson , and starter went out while in Lansing . They got my car in and finished in a day along with offering 3 different options to choose from . Very informative with each choice and nothing but professional . Highly recommended to anyone looking for place to have work done in their car.

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Name: C***** t** K**
Date: 2021-03-07 10:00:33
Rating: 5
Comment: Brought in at 9am had it finished around 4. Great service. Knowledgeable. Fair pricing.

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Name: J*** B*****
Date: 2021-03-04 01:10:49
Rating: 5
Comment: Great service, great value and quick workers!

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Name: d****** b******
Date: 2021-02-25 23:15:59
Rating: 5
Comment: Theyre awesome! Best auto shop in Lansing!

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Name: S**** A****
Date: 2021-02-16 16:29:34
Rating: 5
Comment: Great service. They explain in detail everything that needs to be done and why

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Name: S M****
Date: 2021-02-12 20:32:48
Rating: 5
Comment: Awesome people. Not pushy. Very informative. Great place to go

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Name: M***
Date: 2021-01-27 13:05:41
Rating: 5
Comment: Amazing service.

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Name: M****** W****
Date: 2021-01-19 02:21:36
Rating: 5
Comment: I’ve really appreciate how they take the time and explain the repairs they’re making to my car. I’m a student with little knowledge of car repair, but being walked through the process and being on the same page as the mechanics makes me confident that I’m in the right place and getting the right maintenance done. They’re quick and keep an eye out to alert you of anything else that may need attention

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Name: C******* G********
Date: 2021-01-18 18:13:28
Rating: 5
Comment: Randall’s automotive is the best. They always make sure they get you the best deal on larger parts. They also always squeeze me in for an appointment. Once craig fixed something so simple on my car he refused to allow me to pay him. On top of that, they always explain issues in a simple easy to understand way. 10/10 would recommend!

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Name: M****** S*******
Date: 2021-01-06 15:20:59
Rating: 5
Comment: Very professional And knowledgeable came out looked at my vehicle told me what was wrong and fixed it good price. Thank you.

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Name: J** S********
Date: 2020-12-30 20:36:01
Rating: 5
Comment: Had been taking our cars to the Ford dealership for service. For a number of reasons started looking for a new automotive service. After some searching and reading some Google reviews, decided to give Randall Automotive a try. Very thankful I did. I didnt make it easy on them. My F150 had some odd electrical issues that needed some outside the box thinking. Thought Craig and Jason (and their shop) did a thorough and professional job. Communicated everything very well. Overall a very positive experience, at a fair price. Randall Automotive has definitely earned my business from now on.

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Name: D***** G****
Date: 2020-12-24 19:40:53
Rating: 5
Comment: Best repair place in Greater Lansing. I take all of our cards to Craig for service. Honest, reliable and very helpful.

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Name: P* K C*******
Date: 2020-12-17 19:11:32
Rating: 5
Comment: Craig, Jason & the whole crew work together as a professional & experienced team for all of our car maintenance for many years. The prices are competitive & the work is spot on correct & honest.

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Name: Y****** M
Date: 2020-10-30 19:36:16
Rating: 5
Comment: Love the place staff was very helpful and nice. Ill be back if anything happen to my car again

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Name: K** T****
Date: 2020-10-24 15:00:31
Rating: 5
Comment: I have been going here for over 10 years. Love Brian and Tom. Great service.

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Name: J M***
Date: 2020-10-05 22:56:53
Rating: 4
Comment: Randall automotive people were kind,.. I suppose they did all they could.. my motor was blowing up it died 29 miles later..

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Name: F**** T********
Date: 2020-09-30 00:49:23
Rating: 5
Comment: This was my first time at Randalls & I was very pleased withCraigs (the owner) handling of me & my car. Very professional & timely. Very clean shop too. Im sure my future experiences will be just as excellent. Spent 31 years with my last mechanic & im sure Ill be here just as long!

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Name: J**** W****
Date: 2020-09-12 22:12:39
Rating: 5
Comment: This place is top notch! Excellent service, fast appointments and very professional. Highly recommend.

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Name: D**** E* D**** J**
Date: 2020-07-22 20:16:40
Rating: 5
Comment: The team at Randall Automotive is top notch. They will work within your budget, yet still have the vehicle safe and operational, as much as possible. No trying to sell unnecessary repairs, no pressure, very friendly and professional. They tell you whats wrong and explain how it works and leave the options up to you. They also try to tell you things they notice that are going bad and how long they estimate it will last. This allows you to plan for upcoming repairs as much as possible. All-in-all I personally hope I never need to find another mechanic shop! I recommend these guys to everyone I know!!

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Name: J**** A****
Date: 2020-06-21 07:42:30
Rating: 4
Comment: Fixed what another companys mess up and had equipment other people didnt

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Name: A***** F*****
Date: 2020-06-19 02:15:43
Rating: 5
Comment: They are the best shop I’ve come across. Very reliable and trustworthy. Not only have they done maintenance and repairs for me, but they’ve given me advice when my car was beyond repair and when I was looking to purchase a new car.

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Name: C****** G
Date: 2020-05-22 11:45:51
Rating: 5
Comment: My experience with Randall Automotive, owners Craig Fountain and Jason Fountain, has always been professional. When your vehicle breaks down, you don’t want an automotive shop to take advantage of you because you are a female. At Randall Automotive, you won’t have that issue. Honesty, integrity and quality repairs are what you will receive. Thank you for your positive attitude, kindness and professionalism!

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Name: M*** T*****
Date: 2020-05-19 13:43:05
Rating: 5
Comment: These guys are the best. I recommend them to everyone. Craig is extremely honest and typically will give different price tiers for each repair.

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Name: R***** A****
Date: 2020-03-26 17:06:58
Rating: 5
Comment: Great service, kind and knowledgeable

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Name: B**** C*****
Date: 2020-03-12 15:33:24
Rating: 5
Comment: Job well done, expert advice, honest, good prices. I had a tough question about the future of my car and a repair decision. They were able to help me navigate that decision and make the right choice, saving my car from being retired.

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Name: D***** S***
Date: 2020-03-03 21:44:45
Rating: 5
Comment: Take your car here for all your needs, these guys are awesome!I had a 3 hour commute to Lansing for work and my headlight bulb burnt out. After getting off work, I wanted to stop by a place to have my headlights repaired quick so that I can start my commute back home. Everywhere I called tried to raise the price on me for same day service and were quoting me $70+ dollars. Even though I bought the bulb they were still overcharging me.I made one phone call to Randalls Automotive and they told me to bring it down. Since I had the bulb already and the fix was easy, they did it right on the spot and did not charge me! I insisted on paying but they said free of charge, so I gave them the cost of the repair in tip because these guys give the best service and they are so kind.Unbeatable service and the best prices in town. 5/5 Stars!

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Name: M*** H
Date: 2020-02-25 17:33:01
Rating: 5
Comment: Craig and crew are always great!

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Name: T***** H***
Date: 2020-02-18 22:38:19
Rating: 5
Comment: These guys are the real deal. Very friendly, upfront, and honest.

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Name: L*** m****
Date: 2020-02-05 01:41:01
Rating: 4
Comment: Good price for a battery

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Name: R***** C********
Date: 2020-01-22 03:48:30
Rating: 5
Comment: Staff is wonderful

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Name: J**** L******
Date: 2020-01-21 18:16:49
Rating: 5
Comment: Craig and crew did a great job getting my jeep back on the road!! Fast and prompt and communication was great!! Top notch guys thanks!!

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Name: T** L*** (*******
Date: 2020-01-19 02:20:10
Rating: 4
Comment: Honest mechanics that will fix your car right. Their rates went up a little from when I first started using them but they wont do unnecessary repairs. Very trust worthy and usually quick turn around. Recommended!

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Name: L******* W
Date: 2020-01-08 21:00:04
Rating: 5
Comment: I’ve been going to Randall Automotive for years. They really treat you fair!

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Name: L*** B*****
Date: 2019-12-31 12:32:14
Rating: 5
Comment: Great mechanic

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Name: T***** J******
Date: 2019-12-09 03:23:18
Rating: 5
Comment: Friendly, honest and local

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Name: D***** M*****
Date: 2019-12-02 18:32:56
Rating: 5
Comment: The guys are quick, accurate and inexpensive

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Name: E**** B***
Date: 2019-11-29 15:49:51
Rating: 5
Comment: Direct and friendly, good quality work.

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Name: J**** W*
Date: 2019-11-07 02:04:47
Rating: 5
Comment: Craig and the team are great to work with and always have been fair, honest, and explain everything well. Not afraid to recommend them to others. Stop in and see them today!

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Name: C***** N********
Date: 2019-10-23 20:06:35
Rating: 5
Comment: The best experience I have ever had in any car repair shop!! Great service awesome work and feedback on everything I needed to know helped a lot and would recommend 100%!

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Name: K**** T***
Date: 2019-10-10 11:57:10
Rating: 5
Comment: Good mechanics.

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Name: E**** T***
Date: 2019-09-10 17:43:03
Rating: 5
Comment: Quick service. Great communication. Each time you go in, they will text or send you a full report of what is happening, complete with pictures and explanations. It helps for transparency and I trust them completely. Would absolutely recommend Randall.

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Name: F******** S****
Date: 2019-08-26 13:45:55
Rating: 5
Comment: Very good, and honest working people. They took care of my car, and did a good job replacing my CV axle.

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Name: V**** F*****
Date: 2019-08-17 15:19:32
Rating: 5
Comment: Great service.Job done right! With speed and precision.

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Name: M**** D*****
Date: 2019-07-19 17:46:30
Rating: 5
Comment: Great auto professionals! Thorough advice and honest repairs. They’ve got my business.

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Name: P**** M****
Date: 2019-07-19 12:35:52
Rating: 5
Comment: Respected! They take good care of you, honest.

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Name: K******** L***
Date: 2019-07-15 12:54:08
Rating: 5
Comment: I have been a few times for oil changes and a new battery, as well as to get my brakes checked out when they were making a weird noise. Things Ive noticed about this business: 1) they keep very detailed records of all my visits, including reference photographs, and explained everything in great detail (sometimes with accompanying technical animations on the TV, which is very helpful) 2) They were very nice - I showed up at the wrong time for an appointment but they did their best to take care of my car anyway. Also, they have not tried to upsell me on things I dont need, which I really appreciate 4) The bathroom is very clean. Also they have wifi in the waiting room. So far so good, I will continue to come here for my car repair needs!Update: They are still great. I needed a new headlight bulb and they replaced it for about $20 less than the last place I went for a new bulb.

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Name: K****** L*******
Date: 2019-07-09 19:42:16
Rating: 5
Comment: Quick, efficient and amazing customer service! The prices are very reasonable and the people are personable and honest. As a young woman, I often worry about shops taking advantage of me but this was absolutely not the case at Randall Automotive. I would recommend this shop to anybody, especially in the Lansing area!

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Name: J*** S*****
Date: 2019-06-25 23:49:04
Rating: 5
Comment: Helped me out when i was in need

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Name: S******* S*****
Date: 2019-06-07 23:36:44
Rating: 5
Comment: Every other review speaks everything that I feel. Just amazing folks here!

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Name: M**** M*************
Date: 2019-05-31 01:52:41
Rating: 5
Comment: Car repairs (and dental work!) always seem to cost a small fortune, which is why I so appreciate Randall Automotive. Whatever money I spend, I know the hows and whys and the options.Craig and Jason are the best! I appreciate their honesty, integrity and knowledge. I would recommend them to anyone who is searching for a reliable mechanic.

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Name: M*** M******
Date: 2019-05-29 14:07:56
Rating: 5
Comment: Used them a few times on 2 of my vehicles. Great service at a reasonable price.

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Name: s**** g*****
Date: 2019-04-23 14:48:59
Rating: 5
Comment: I recently took my GMC Envoy in for service at Randalls automotive. The technicians were very polite, professional and extremely knowledgeable. They even showed me a video of what was wrong with my car and the proper way to fix it. Of all my years visiting auto shops I have never experienced this, it was nice. When my car or truck is in need of repair they have now found a new home.

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Name: C***** L* D****
Date: 2019-04-17 00:45:27
Rating: 4
Comment: They do good work, but a little over priced in my opinion.

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Name: T*** C******
Date: 2019-03-30 06:25:09
Rating: 5
Comment: Great service

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Name: K*******
Date: 2019-03-18 14:36:03
Rating: 5
Comment: Got my car back the same day. They emailed me a full report including pictures of what was wrong with my car. Price was reasonable. Will definitely be returning in the future

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Name: G***
Date: 2019-03-14 17:25:01
Rating: 5
Comment: I needed new rotors and breaks but had a few other issues with my car. They were honest and upfront about the cost and were able to save some parts that saved me roughly $400. Great service, will return when in Lansing!

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Name: l*** s******
Date: 2019-02-26 22:01:41
Rating: 5
Comment: Craig, and his employees were very helpful. Very pleased with how they treated my elderly mother. Very good rates. Diffently would reccomend them

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Name: L*** S****
Date: 2019-02-12 17:25:31
Rating: 5
Comment: Great service....fast!

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Name: G B*** G***** R*****
Date: 2019-02-04 01:00:05
Rating: 5
Comment: I have been to Randall automotive several times and will simply never go anywhere else. Let me give you a little background information. I drive my cars a lot especially for work and when it breaks down, Craig and the team fit me in ASAP with no questions asked. Each time I am there he gives me multiple quotes for the more economical repair, the mid range repair and the higher end repair and I appreciate that. My vehicle is always fixed in timely manner with the repairs done right the first time!If you happen just to stumble across this page and read some of these reviews, you too will see that Randall automotive is where you should go to get your vehicle maintained and fixed!

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Name: J**** H***
Date: 2019-01-14 21:29:30
Rating: 5
Comment: These guys never disappoint. Walking in looking at spending 1000$. Walk out for 350 with oil change and tire rotation. The cvr feels markedly better. See you soon nice work.

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Name: A*** J*
Date: 2018-12-12 20:56:54
Rating: 5
Comment: This is what I want in an auto repair shop. They explain things to you, and actually show you photos of whats going on with your car. Theyre honest about prices, whats immediate, and what can wait. If they think the repairs will cost more than you should spend on the car, theyll tell you.They gave me a super detailed breakdown of whats wrong with my car and spent a lot of time diagnosing it. They advised me not to get any repairs until I had a shop specializing in muffler fabrication see if my exhaust was salvageable. After all that time, they wouldve let me leave without spending a dime! I ended up getting some simple, cheap repairs almost as a thank you for being so great.I highly recommend this shop.

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Name: J****** D******
Date: 2018-11-30 01:10:25
Rating: 5
Comment: Very honest and genuine people. Thank you Craig and Jeremy.

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Name: D*** W***
Date: 2018-10-08 20:48:23
Rating: 5
Comment: Once again, Randall Automotive has proven to be honest, high quality and reliable. Had a problem with vibration that had me concerned. They put the car on the hoist, examined the chassis and suspension and assured me that it was safe. They recommended new tires and did some minor repair work. I would have been happy to pay for their time, but they didnt charge a DIME

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Name: S*** M********
Date: 2018-09-05 02:58:48
Rating: 5
Comment: They were able to fix my heat when others didnt even bother to look into it. Would recommend!

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Name: A*** M******
Date: 2018-08-31 20:56:14
Rating: 5
Comment: Very quick and they were thorough in their explanation.

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Name: A**** K*********
Date: 2018-08-16 19:22:51
Rating: 5
Comment: They were very friendly and professional. They were also very fast and considerate. I would definitely recommend them!

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Name: C******** H*******
Date: 2018-08-10 23:15:54
Rating: 5
Comment: I recommend them to everyone most honest car repair Ive ever been to

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Name: L*** M****
Date: 2018-08-02 17:15:42
Rating: 5
Comment: Always a great experience! Craig and his crew are incredibly helpful, straight forward and honest.

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Name: D*** C****
Date: 2018-07-23 19:18:13
Rating: 5
Comment: Been going there for ever ,greatest and knowledgeable place to work on My cars!

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Name: F******* J****
Date: 2018-07-12 19:48:09
Rating: 5
Comment: My first experience with this shop was great. Craig is very nice, informative and helpful everytime that I speak with him. I had what for me was a pretty pricy job and they took care of it in just a few hours... I was even able to make an appt a couple of weeks prior which helped big time. I highly recommend this great, affordable and friendly auto shop.

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Name: S****
Date: 2018-07-10 14:50:24
Rating: 5
Comment: We started coming to Randall Automotive when we moved to Lansing 14 years ago. We later moved away from Lansing, and I always missed their service when it came to repairing or maintaining our vehicles. I am glad we have been able to make our way back to their shop - Craig and his guys are hands down the most honest, dependable, and thorough group of mechanics out there.

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Name: N****
Date: 2018-06-15 16:40:11
Rating: 5
Comment: Im unfortunately that person who knows absolutely nothing about cars and am completely at the mercy of the car mechanic when something goes wrong (i.e., once was told in Missouri that I needed $700 in repairs at one shop, then went to another and found it was a simple repair that would cost a $10 part). Being new to the Lansing area, I was dreading having to go through the trial and error of finding a dependable shop. Which is why I am SO HAPPY Ive found Randall Automotive on my first try. They were extremely helpful, let me work in the lobby with the free wifi, and gave a really good vibe the whole time. I will definitely be recommending them to everyone I know.

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Name: J**** E*****
Date: 2018-06-07 17:05:44
Rating: 5
Comment: I have never been to a more honest, respectable place, my car has been broke down for 5 months, been to numerous mechanics, 2 parts changed, idk how many digonistic fees overpaid in 5 months, just for the mechanic to tell me they d ont know whats wrong with it......so I called Craig up, told him what was going on, took it in and my cat was fixed the next day, I couldnt be more happier with the service, Craig took the time to explain exactly what was going on, and defiantly was not about the money, there truly passionate at Randall automotive and they just wanna help!!! Thank you guys for fixing my car, and being so passionate with me......i owe you BIG time!!!!

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Name: J**** B******
Date: 2018-05-01 02:28:45
Rating: 5
Comment: Couldnt ask for a more professional shop. Great service fair pricing. Jeremy the technician goes above and beyond for his customers. Frequent and understandable communication. Up front pricing. Customers for life! Thanks guys!

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Name: S*** M******
Date: 2018-04-08 17:32:09
Rating: 5
Comment: Local, honest and affordable

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Name: P**** J******
Date: 2018-01-11 13:32:39
Rating: 5
Comment: GO HERE! I recently moved to Lansing from Grand Rapids, and needed service to my cars blower/HVAC unit. Ive been hesitant to take my car anywhere without my father or fiance, but I trusted Randall Autos 4.9 star review - so glad I did! The owner, Craig, gave me a couple options when the diagnosis came back - he suggested that I keep my car there overnight so I would not have to pay for another 30 min of labor for when the part arrived the next day. Only problem was that I did not have a way to get back down to the shop after work the next day. Not a problem! Craig (the owner) kindly offered to pick me up and take me back down to my car - a 30 minute round trip for him. ABOVE AND BEYOND service. I also did not feel like I was being taken advantage of when they told me the cost (I did some research after they told me the problem, and their cost was on the low-end of the average cost that I found online for the same problem). As a woman, you never know what youre going to get when you walk into an auto shop. Do yourself a HUGE favor and head to Randall Automotive for you car maintenance needs!

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Name: n** c
Date: 2018-01-06 16:36:27
Rating: 5
Comment: Sign up soon for their rewards system. Some of the most intelligent and respectable mechanics in the entire state of Michigan. They helped me out by demystifying the specifics on diagnosing the issue with my vehicle all along the way. Very respectful over the phone, they have no problem relaying information during the time they worked on my car. At first we thought it was a fuel injector issue but it ended up being some other part related to it. I am signing up during the week they are open for their rewards system. Awesome business here

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Name: C****** D******
Date: 2018-01-02 09:45:33
Rating: 5
Comment: The owner emailed with me and was very to the point but also very polite in his communication. They got me in very quickly, considering the holidays and they finished my car amazingly fast! My car runs very well now, and I didnt pay an arm and a leg for it! I would recommend Randall Automotive to anyone needing literally anything done to fix their car. This is a classy and efficient mechanic!

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Name: S L
Date: 2017-11-30 19:14:55
Rating: 5
Comment: They do a great job, are super honest and dont talk down to you if you are a female.

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Name: A***** O
Date: 2017-11-27 15:30:33
Rating: 5
Comment: Excellent service, very kind, and didnt charge me when I had an intermittent problem.

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Name: G**** C******
Date: 2017-09-18 15:58:10
Rating: 5
Comment: Craig and his team at Randall Automotive were excellent and honest. They did an inspection for me on a truck I was planning to buy. I would trust them with my vehicles anytime.

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Name: R**** T*******
Date: 2017-09-14 10:21:32
Rating: 5
Comment: Honest respectable & reliable

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Name: M**** M****
Date: 2017-08-10 00:50:07
Rating: 5
Comment: Honest, quick and reliable. Craig and the team do an excellent job and Ive always left feeling good about the service my vehicle received, the price I paid and the explanation that was given for what was going on with my car. Highly recommend this business!

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Name: J**** D****
Date: 2017-08-03 02:07:26
Rating: 5
Comment: I am extremely impressed with this shop and the owner. Craig is a very good person and provides exceptional service. I highly recommend this shop for all automotive repairs. I will definitely be going back here. I have never experienced such good customer service before. He explains everything very thoroughly and really cares about his customers.

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Name: R***** S*********
Date: 2017-07-06 23:47:23
Rating: 5
Comment: Craig and Jason are AWESOME in everything they do at Randall. Been a customer for at least 16 years.

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Name: S** F******
Date: 2017-05-26 00:13:50
Rating: 5
Comment: Always honest and fair, Ive been taking my vehicles here for years. I still recall being impressed one of my first visits as I watched them fully explain the problem and take the best course of action for a woman who knew little about vehicles, while other shops might have easily taken advantage.

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Name: D C
Date: 2017-05-12 05:32:37
Rating: 5
Comment: Excellent, knowledgeable explanations for problems...fast accurate service...reasonable prices...been doing business with Randalls on MLK for years...

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Name: Z****** Y*****
Date: 2017-04-18 17:31:24
Rating: 5
Comment: In and out in three hours. They diagnosed and replaced a wheel bearing in that time. The person I worked with was professional and kind.

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Name: b*** R*****
Date: 2017-04-04 01:21:21
Rating: 5
Comment: I am from out of town and heard a severe grinding in my rear drivers side tire. I came into their shop and they looked at for free and told me what the issue was. They assured me it wasnt anything major and I would be fine getting to my destination. They also told me they didnt like to work on imports but did give me some referrals. Even though I never had any work done I give them 5 stars! They were honest and didnt even charge me to diagnose the problem. I just wish they were available in my town.

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Name: M*** R*******
Date: 2017-03-11 03:31:35
Rating: 5
Comment: Craig and Jason have always treated me like family. They have always provided top notch service and have never recommended anything that wasnt necessary. On occasion, theyve even recommended specialty shops that would be better suited to handle my issues. Cant recommend highly enough.

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Name: J***** W*****
Date: 2017-01-27 22:42:46
Rating: 5
Comment: Very kind and knowledgeable people. Able to explain very clearly what is going on with the car.

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Name: L**** G****
Date: 2016-12-21 02:16:01
Rating: 5
Comment: I truly, absolutely love the work and dedication Craig and Jason put forward. These guys are very committed to their customers, I highly recommend them to anyone needing their services.

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Name: J**** G******
Date: 2016-12-19 11:48:24
Rating: 5
Comment: This guys are some great mechanics and a family business

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Name: B**** V********
Date: 2016-10-26 13:43:45
Rating: 5
Comment: Very flexible with my schedule. Was able to drop off after hours, pay over the phone and pick up after hours. Appreciated that Craig walked me through what was wrong, prioritized what needed to be fixed and gave me different budget options (example: brakes at economy, mid and premium cost levels). As a woman, I felt that I could trust what he was telling me and knew that he wasnt trying to rip me off. Their invoice and estimate paperwork are very easy to read and provides transparency on how the cost breaks down (parts, labor, etc.). I liked that they provided me with the estimates for the work that will eventually need to be completed. Will be a repeat customer.

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Name: M****** M******
Date: 2016-09-15 18:38:09
Rating: 5
Comment: Hands down. The best place in town to get your vehicle fixed.

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Name: f***** y***
Date: 2016-09-09 23:45:08
Rating: 5
Comment: Good discount for msu student. Excellent service

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Name: N******** K******
Date: 2016-08-09 02:11:08
Rating: 5
Comment: I took my 92 ranger in a few months back with what seemed like transmission issues. After bringing it to 3 other mechanics who couldnt figure out the issue, Randalls dusted off the old equipment and had the issue figured out the next day. Truck has been driving great ever since. Best mechanic in lansing by far.

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Name: J** W******
Date: 2016-07-20 15:03:11
Rating: 5
Comment: I took my Verano in for a few different items and Craig took the time to tell me the issues that were wrong and even provide guidance. Then, after all of the time he took to discuss things with me, he didnt charge me because he just had to fix the improper air filter install done by Valvoline.Id recommend Randall Automotive to everyone I know. These guys are great!

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Name: J**** H*****
Date: 2016-06-30 21:35:18
Rating: 5
Comment: Unbelievably thorough, quick, and straight forward. Didnt hustle me with prices or say I needed to get all of this work done...I was in and out in 2 hours tops and I had just requested the appointment that morning! Wouldnt go anywhere else. Ill be back for sure!

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Name: J******* B******
Date: 2016-06-02 17:57:35
Rating: 5
Comment: Great service and trust-worthy advice! I highly recommend using them for car maintenance and repair services.

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Name: L*** L***********
Date: 2016-04-14 17:37:26
Rating: 5
Comment: They are extremely helpful and kind. I had an oil change done by Valvoline, and that company put the oil cap on so tight that Randall had to break the oil cap to get it off. They were very apologetic, engaged me at each stage to see how I wanted to progress, and gave me a discount even though it was not their fault at all. I use them for all of my car needs.

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Name: B**** W
Date: 2015-12-28 13:55:23
Rating: 5
Comment: Car started acting up & not accelerating properly. Stopped here as it was the closest shop. It was just as simple as the air filter not being put on correctly. Small charge & was on my way. They are now doing thorough work on a check engine light for me.

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Name: H***** B***
Date: 2015-12-24 19:13:43
Rating: 5
Comment: Fast and thorough car repair, at a very reasonable price.

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Name: A***** L****
Date: 2015-12-14 21:01:52
Rating: 5
Comment: Great experience. Kept diagnosing instead of choosing the obvious solution. Smart, courteous technicians that know their stuff. Shop is clean and pleasant. Ill be back!

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Name: N*** M*******
Date: 2015-09-18 02:43:50
Rating: 5
Comment: Awesome service, price and quick turnaround. Very pleased!!

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Name: s****** u*****
Date: 2015-09-10 20:36:53
Rating: 5
Comment: Went to get ratelling nose of engine checked , Craig took a look at it and fixed the issue in few minutes, youve got to experience the service and turnaround rather than reading about it, Awesome guys rock....

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Name: R***** S*****
Date: 2015-06-30 02:46:40
Rating: 5
Comment: Amazing service! The guys here a friendly, honest, and hardworking!

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Name: B**** B****
Date: 2015-05-13 20:23:31
Rating: 5
Comment: Craig and Jason are fair and honest. Ill be using them all the time now. Finally found good mechanics.

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Name: B****
Date: 2015-02-19 14:02:49
Rating: 5
Comment: Always helpful and honest. I can rest assured with every referral I give to my friends and co-workers that Craig and Jason will do an A+ job for exactly what is needed every time. I appreciate that Craig will make a sincere attempt to explain the problem or problems and help me prioritize what needs to be fixed now vs what can wait.

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Name: M****** O*****
Date: 2015-01-19 19:31:33
Rating: 5
Comment: I called Randalls based on other reviews hoping to get a better quote on rear brakes for my car. Not only did I get a better quote over the dealership, but when they called me with the actual price it was even lower than the quote! I saved about $200 over the dealership quote. Not only was the price great, the work was done really well. I will be coming back for future repairs.

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Name: l**** m******
Date: 2014-09-13 08:25:46
Rating: 5
Comment: If your looking for good honest people, this is the place to go. Service is reasonably priced, accurate and speedy.

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Name: J***** M****
Date: 2014-07-31 15:29:00
Rating: 5
Comment: If you are looking for excellent service and quality repairs look no further because Randall Automotive Car Repair is the place you should go to. With every repair I needed to have done Craig always provided me with honest answers and top notch service. He and his brother are awesome. You never have to wait all day for service or a diagnosis.

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Name: R****** W*********
Date: 2014-06-19 12:08:19
Rating: 5
Comment: Craig and Jason are the best! I made an appt. on-line; when I arrived they got me in right away. I had front brakes done; they checked the rears and told me I didnt them right away, that theyd check them again next time I came in for service.I also had them check the radiator fluids in case it needed to be flushed; again, they checked and said it was fine for now, but theyd check next time I came in.HONEST and UP-FRONT Service!!!

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Name: A*** O******
Date: 2013-09-12 00:45:22
Rating: 5
Comment: My wife and I moved to the Lansing area recently, and finding an honest auto repair shop always seems to be hard for me. I went here just for an oil change, but I was really impressed with how genuine they were. They were also very quick and professional. Ill be taking both of our cars here in the future. Prices are great too!

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Name: M**** P*******
Date: 2013-05-23 15:18:16
Rating: 5
Comment: Amazing, fast service. I have an old, imported car, and brought it in for an oil change, they didnt have the filter in stock, but went out of their way to have it delivered, fast, with no extra charge to me. Highly recommended.

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Name: C***** W***
Date: 2011-01-26 17:18:07
Rating: 5
Comment: I have been using Randall for 5 years and I always have received fast, knowledgeable and friendly service. I recommend them to all my friends. Craig gives honest advice and communicates to me and my WIFE in an easy to understand manner.

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Name: J***** B****
Date: 2009-05-13 18:44:36
Rating: 5
Comment: It is always nice to have a friendly and helpful staff. Working with Randall Auto Repair was a great experience. Highly recommended!