Quality Auto Service

category: Auto repair shop
address: 606 Ottawa Ave NW, Grand Rapids, MI 49503, United States
Phone: +1 616-459-4381
Monday8 AM–6 PM
Tuesday8 AM–6 PM
Wednesday8 AM–6 PM
Thursday8 AM–6 PM
Friday8 AM–6 PM

site: http://www.qualityautoservicegr.com/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: K*****
Date: 2023-11-08 22:26:55
Rating: 5
Comment: I love Quality Auto, and have been coming here for years for oil changes, car batteries to engine repairs. I also have recommended them to my family and friends. 🤩

Name: N** J*****
Date: 2023-10-22 15:56:06
Rating: 5
Comment: Extremely quick to diagnose problems, as well as quick to communicate what was wrong with my vehicle to me. Had all the work finished by the end of the day and gave me my oil change on the house simply because it was my first visit with them. I wont take my car anywhere else from now on :)

Name: B**** D R
Date: 2023-10-09 19:21:23
Rating: 4
Comment: Real nice people, good service.
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Name: K**** G***
Date: 2023-09-30 13:50:12
Rating: 5
Comment: My MechanicYou chose a profession you’re good with your handsAnd help fix the things we don’t understandYou get lost in your work time just seems to flyYour integrity is stronger than money can buyYou do little extras not found on the billYou have a kind spirit with a strong willIt’s hard to trust a mechanic these daysThe stronger the need the more that you payBut that’s not you you have a good heartGenuine and honest not playing a partWith you in this world I feel we’re all blessedNot cutting corners you don’t settle for lessThank you for doing all that you doI know God’s is proud shining through youKathy Briel-Gray9/10/23

Name: J*** K*******
Date: 2023-09-29 22:53:19
Rating: 5
Comment: Great customer service and quick, too! Highly recommend.

Name: J****** N****
Date: 2023-09-27 11:40:21
Rating: 5
Comment: Very fast

Name: M*** M
Date: 2023-09-21 00:50:01
Rating: 5
Comment: Tommy went out of his way to help me out and get my little Ford Ranger safe to drive without breaking the bank. Highly recommend this shop

Name: C***** R*******
Date: 2023-08-24 22:16:50
Rating: 5
Comment: Best mechanic I have ever had! I highly recommend, very communicative and gets the job done! I tell all my friends and family to go to Tommy!

Name: R*** M****
Date: 2023-07-01 16:09:59
Rating: 5
Comment: My son was getting ready to move to school and his AC crapped the day before we were moving him - they were able to fit us in that day and pricing was very reasonable.I highly recommend using them.

Name: E***** T******* I*
Date: 2023-06-01 19:35:35
Rating: 5
Comment: I recommend anyone to bring your car here. Perfect service, very professional and even sent their driver (old man Charlie) to pick me up! (Love that guy!) literally the best auto mechanic place in Grand Rapids!

Name: I***** L********
Date: 2023-06-01 17:13:49
Rating: 5
Comment: I have taken my car here for about a year or two. Best mechanic i have ever been to. They offer quality work at a fair price. I have always left happy with my customer service.

Name: N***** K****
Date: 2023-05-12 22:41:23
Rating: 5
Comment: Got me in same day, fixed my brakes and Lower water outlet housing by the next morning. Great service, good price, will be using them for the future and referring.

Name: N**** R*****
Date: 2023-04-01 00:27:16
Rating: 5
Comment: Service was exceptional! We live downtown, and they picked up and dropped off our car that was serviced.

Name: S**** R********
Date: 2023-03-27 21:05:12
Rating: 5
Comment: Came into town this afternoon and my brakes started making awful grinding noises. Was able to get my car into the shop in minutes and the team replaced them in an hour and a half. Crazy efficient, inexpensive, and incredible service. I am so grateful!

Name: N***** R***
Date: 2023-02-06 02:49:26
Rating: 5
Comment: Quality has been amazing to work with. Great service all around. Im on my second vehicle going to Quality and will keep coming back for all my vehicle needs!

Name: S***** V*****
Date: 2023-01-31 18:00:22
Rating: 5
Comment: Incredibly nice people and awesome service. Had a problem with my car door and they got me in the same day and had it fixed by 9am the next morning. Kept me updated the whole time with great communication.

Name: B*** �******** A********
Date: 2023-01-06 13:30:58
Rating: 5
Comment: Went in for a break disk replacement and the did just that. No bullshiting involved. They had it done by the next day all for a fair price.

Name: J*** B*****
Date: 2022-07-15 12:01:20
Rating: 5
Comment: Fair pricing and great service.

Name: P******* P******
Date: 2022-04-26 22:57:36
Rating: 5
Comment: Tommy at Quality Auto service does it again. I have a 2010 Buick Lacross and my engine went straight out. I had three options, get a new car, rebuilt engine, or a new engine. That was simple I couldnt afford a new car so that was out and Ive heard enough horror stories about rebuilt engines. So new engine it was. I wasnt thrilled but I knew it had to be done. Next question was who do I take it to Buick who quoted me 2,000 in labor along with some other garbage and a outrageous quote mind you, subject to change depending on what they saw once they started working on my car ( right get outta hear). It didnt matter I already knew where my car was going, Quality Auto Service. I even knew whod do the job Tommy. I wanted to see how crazy of a price Buick would give me. Quality was $ 2000 cheaper with the warranty. Seriously my car is important so when its down Im down. Quality Auto had my car up and me running in three days. My car dont drive, its floats✈️. Its drives that smooth. Bottom line if your looking for a good mechanic at a place with people who are real. Also, friendly, professional, and no- nonsense service and comparable prices(I aint talking about no sweat shops or boot leg mechanics either) then check out Quality Auto. Tell em Patty sent you! A good mechanic is like a good doctor. When you find one that knows his or her stuff then you keep em, no matter what others think. Check em out,Quality Auto in Grand Rapids. They know their stuff and they aint play-in. Thanks Tommy and Quality Auto !!!

Name: F**** S******
Date: 2021-12-12 22:11:37
Rating: 5
Comment: Great work, great prices and friendly informative staff!!! I highly recommend them.

Name: C****** & A*******
Date: 2021-12-04 07:17:32
Rating: 5
Comment: Best option.

Name: K***** H***
Date: 2021-10-13 17:22:54
Rating: 5
Comment: They were extremely helpful and got my car in really quickly.

Name: N**** M***** M*******
Date: 2021-10-07 14:57:29
Rating: 5
Comment: Amazing customer service, worked with my schedule, and good value price for work done. My car wouldn’t start and every other shop in town that I called was fully booked for a month. They squeezed me into their schedule and got me up and running within a few days. I will be taking my business to them from now on!

Name: C******** M*****
Date: 2021-09-08 00:53:57
Rating: 5
Comment: Glad this is my regular mechanic. Started with Al and Sons, then moved to the Monroe location to here.

Name: S**** P******
Date: 2021-07-21 20:06:55
Rating: 5
Comment: I lost my driver’s license in the surrounding area of this business, a few days later I received my license back in the mail from someone who works at quality auto service center. I am so thankful that there are great people out there and thankful that they took the time to send it back to me:) thank you!!

Name: C***** H******
Date: 2021-07-17 20:42:29
Rating: 5
Comment: Right as we were heading out for a road trip, our check engine light came on and found out we needed a new purge valve. After calling over 10 places with no luck to have this repair done last minute, when we called Quality Auto Service Tommy ordered the part while we were on the phone and get us in immediately. The mechanic was also awesome and we where in and out with a new valve within 15 minutes! Quality Auto Service and their guys literally saved our day and trip! Highly recommended!

Name: L*** K*******
Date: 2021-07-10 18:28:54
Rating: 5
Comment: Quality is where it’s at! Love the mechanic and they always do great work!

Name: D**** N*******
Date: 2021-04-08 22:57:57
Rating: 5
Comment: Cant say enough good things

Name: D** A*****
Date: 2021-04-08 18:53:26
Rating: 5
Comment: These guys are great! They went so far above and beyond for me I couldnt be any more grateful to them. They worked with my warranty company really well and got everything taken care of for me. They do great work and they surely know their stuff. I know they have a loyal following and Ill be a loyal customer to them until the day I leave this city. Honest hard working and trustworthy group. Pleasure to do business with! I recommend Quality Auto to all my friends and family and I recommend them to you as well. You cant go wrong with these guys

Name: C****** J****
Date: 2021-03-18 19:10:18
Rating: 5
Comment: This is an honest shop. Tommy took the time to make sure I understood what he fixed and why and what warning signs to watch for in case theres a deeper issue. The repair was affordable, and he told me hed work with me to get a deal if I do have to bring my car in again. I chose this place based on its great reviews and they are all true!

Name: S***** W*****
Date: 2021-01-22 18:12:56
Rating: 5
Comment: Been here a couple times now and everytime they go above and beyond. Doesnt matter if its help with issue or finance or a ride they have gone well above expectations everytime. Prices have more than beat other competitors and even offered better parts with cheaper prices than others. I will definitely recommend quality to my friends and family. Thanks again yall

Name: D***** R*****
Date: 2020-12-13 13:29:01
Rating: 5
Comment: The guys at quality auto are by far the best mechanics Ive ever been too. They are honest an keep you up to date on whats going on with your vehicle so there are no surprises when you get your bill. They are always willing to explain in detail what they will be doing to correct whatever issue you brought your car in for. They have great customer service. I would and have recommended them to anyone.

Name: D****** J*****
Date: 2020-11-16 04:05:38
Rating: 5
Comment: Ive been going there for about 20 years. Theyve always been honest and fair. I count on them for my car maintenance.

Name: H***** A*******
Date: 2020-10-22 00:15:35
Rating: 5
Comment: Exceptional service, I have an older vehicle (1991) that would not stay running and was told by another shop they could not fix it. Within 2 days of being at quality auto they had diagnosed and repaired the problem for a price I was completely satisfied with. They also performed a routine safety inspection to make sure my almost 30 year old wagon was in top shape.

Name: k*****
Date: 2020-10-06 00:15:10
Rating: 5
Comment: After having my truck breakdown as I was driving through town on a road trip (truck was overheating), Quality Auto Service was welcoming and fit me in. They were very accommodating, did a wonderful job, had a great price, and even let us borrow their loaner car for free for the day as they replaced my radiator. If I lived in GR, I would rely on them to do all my future auto work.

Name: S**** K********
Date: 2020-09-15 18:31:58
Rating: 5
Comment: Great place for auto repair. We were able to get our truck in right away and repaired quickly. The mechanic, Dusty is extremely knowledgeable, helpful and friendly.

Name: H***** P******
Date: 2020-09-02 20:54:20
Rating: 5
Comment: Call in at 4:00pm to replace my rear passenger side shock mount. Was fix and out of there by 4:50pm. Great service, better prices! 10/10 recommend!

Name: C**** M*****
Date: 2020-08-05 20:36:42
Rating: 5
Comment: The service was spectacular. I had some serious issues with my car, and they took care of everything and then some - and the price was great. I couldnt recommend them more highly!

Name: B****** M*****
Date: 2020-08-02 19:36:35
Rating: 5
Comment: Great customer service and prices

Name: S**** M******
Date: 2020-07-13 14:53:05
Rating: 5
Comment: Tommy is the best! Excellent customer service from every employee, honest and fair prices! These guys will go above and beyond for their customers!

Name: A***** H***
Date: 2020-07-10 20:58:53
Rating: 5
Comment: My cars tire came off the axel and Tommy went above and beyond to get my car fixed and did it at a fair price and was super quick! I was in a tight spot and all other shops were backed up 2 weeks. Tommy, got me in and fixed my car the next day. I will definitely be back!

Name: R**** B*****
Date: 2020-07-05 21:33:43
Rating: 5
Comment: Ive been bringing my vehicles here for routine maintenance as well as major repairs for a few years. My experiences have all been positive; they are honest, fair priced and do a great job. I would highly recommend Quality Auto!

Name: S****** O****
Date: 2020-06-20 23:18:06
Rating: 5
Comment: Top notch place with unbeatable customer service and prices!

Name: T****** H***
Date: 2020-06-14 00:59:04
Rating: 5
Comment: Always helpful when i need anything looked at or worked on. Great family company

Name: S*** K*******
Date: 2020-05-31 00:31:51
Rating: 5
Comment: These guys were AMAZING! They came to the rescue when my car was in trouble. They are extremely professional, reliable, and timely. I 100% recommend them.

Name: C******
Date: 2020-05-29 15:18:54
Rating: 5
Comment: These guys are awesome!!!!! Super reliable, fast, and knowledgeable! Not to mention they were super kind and friendly! Will definitely be coming again!!!

Name: C****
Date: 2020-04-21 18:21:23
Rating: 5
Comment: These guys were so great! This was my first time bringing my car here, and I will definitely be back! Not only did they come way below the previous quote I was given, but they were super fast in getting my car done. Thanks Quality Auto!!

Name: S****** W*******
Date: 2020-02-20 18:37:05
Rating: 5
Comment: Highly Recommend. Hidden gem near downtown GR

Name: T**** K*****
Date: 2020-02-19 02:32:28
Rating: 5
Comment: They helped me out when I was in a pinch and headed on a trip. They got me in right away and got the work done fast! I had another issue and they squeezed me and got me going again. They seemed like honest mechanics and will definitely be back!

Name: s** p***
Date: 2020-02-14 15:33:54
Rating: 5
Comment: Been coming here for years 👍🏾

Name: D***** V***** P*****
Date: 2020-02-12 14:12:08
Rating: 5
Comment: Tommy, Cory, and Joey are THE BEST. They’ve taken care of me on more than one occasion, and I’ll be coming back indefinitely!

Name: J*** D* D*****
Date: 2020-02-07 04:54:29
Rating: 5
Comment: Affordable & honest. Also clean and friendly. Best shop in town.

Name: P******
Date: 2020-02-04 16:50:38
Rating: 5
Comment: Quality Auto Service is top notch! Tommy and the team helped me with a muffler pipe that went bad while under warranty from another shop in a city far away. Tommy was kind enough to work with the part supplier and got the warranty honored. He made the repair quickly so I could be on my way. This is a real deal auto service shop! Kind, knowledgeable, and there to help people with any car problem you might have.

Name: C******** S****
Date: 2020-02-03 21:44:11
Rating: 5
Comment: Thank you for the excellent service, and the ride home. 6 yr customer, satisfied!

Name: L*** S******
Date: 2020-01-25 02:03:08
Rating: 5
Comment: Very good with communication. Thanks a lot, Tommy!

Name: S**** M
Date: 2020-01-23 18:29:11
Rating: 5
Comment: Great job, friendly service. They got the job done fast. Highly recommend!

Name: A****** W********
Date: 2020-01-16 16:50:51
Rating: 5
Comment: Affordable prices with great service

Name: J***** C****
Date: 2020-01-09 23:17:43
Rating: 5
Comment: Quality Auto showed great professionalism when it came to working on my car and getting me back behind the wheel. I had an accident and I didn’t know where else to take my vehicle. I tried to take it to a shop near where my accident happened. That was a bad idea on my part. We all have to learn the hard way sometime. After much delay and waiting for my car to get approval to be worked on I finally made the right choice and had my vehicle moved to Quality Auto Service. Quality Auto’s expert staff worked with myself and my Insurance to save me money and get my car back on the road in no time at all. Great, friendly, and hard working people who care about you and your vehicle. I’ll definitely continue to bring my car back for any future issues. Thanks you Quality Auto for all your hard work!

Name: M****** D**
Date: 2019-12-17 02:33:19
Rating: 5
Comment: My vehicle had what I suspected to be a simple coolant leak. These guys got me in the same day and fixed the problem. Very straightforward, no bs, good business. Thanks!

Name: V******* G*********
Date: 2019-12-10 00:43:06
Rating: 5
Comment: Honest!!! And affordable...do I need to say any more?!

Name: R***** H*****
Date: 2019-12-02 18:55:59
Rating: 5
Comment: Top-notch service! Ive brought my car here for service in the past and always for oil changes. I checked their prices and they were always competitive and their service is excellent. Today really topped it though. Had a flat tire, my jack broke while changing it, and I was frustrated. I brought in the tire and they were able to fix it in minutes and get me back on my way. Thanks for the great service!

Name: D**** S****
Date: 2019-11-22 22:48:51
Rating: 5
Comment: Best mechanics in Grand Rapids by far. Took my car in at 3pm on a Friday and had it back by 530pm! Car felt brand new after they did their work. A+

Name: S*** D*****
Date: 2019-11-08 20:21:57
Rating: 5
Comment: Top notch service! Always take the time too explain what needs to be done, and what the cost are up front, rental car very nice. Very personable

Name: t***** r******
Date: 2019-09-09 20:14:31
Rating: 5
Comment: Friendly staff, honest mechanic.

Name: J***** R***
Date: 2019-08-09 10:55:48
Rating: 5
Comment: Such great people! I got a nail in my tire as I was bringing my daughter to an appointment at the hospital and they stayed open late and waited for me to get there because I live an hour away and had two kiddos with me. He patched my tire perfectly. I cannot be more appreciative!

Name: R****** V******
Date: 2019-07-05 14:47:22
Rating: 5
Comment: Fair prices. Everything is itemized well. They showed me all the things that needed repaired.

Name: W****** W*******
Date: 2019-05-15 13:43:47
Rating: 5
Comment: Services were fast and affordable. The entire staff was very friendly as well.

Name: D****** F******
Date: 2019-05-11 12:34:13
Rating: 5
Comment: Great service from a great staff!

Name: L***** H****
Date: 2018-10-25 20:04:17
Rating: 4
Comment: Great people

Name: l**** b*******
Date: 2018-10-19 23:16:57
Rating: 5
Comment: This place is amazing. Got stuck in grand rapids on my way home to Virginia and they made the time for me immediately. Got me in and out in one day and back on the road. Great people great service absolutely reccomend.

Name: N**** D****
Date: 2018-10-17 15:26:01
Rating: 5
Comment: Great service! I’m not from this area so I was very pleased with not only the quality of service but friendliness. They went above and beyond by squeezing me into their schedule after I ran over a caution cone (smh), and even checked to make sure that all fluids and tire pressure were good. Thanks you guys! S/o to Joe who was also very helpful in breaking down what all was going with my car!

Name: M****** M*****
Date: 2018-09-30 11:49:26
Rating: 5
Comment: Good service. Fast.

Name: N******* R******
Date: 2018-08-08 19:55:39
Rating: 5
Comment: The team took care of my daughter as she was one of their own. They went the extra mile and replaced another item as they knew it was cause early wear and tear...it was in the quote given and had my daughter out before she had to go to work.They even offered to get her there if the vehicle wasnt ready. Please use this business as we will in the future.Nicely done.

Name: R***** R******
Date: 2018-08-08 19:38:41
Rating: 5
Comment: Fast. Friendly. Affordable. Local. As a young woman in a city I am always anxious about taking my car in. When my brakes started doing something crazy I was panicked. All my family that knows about cars are hundreds of miles away and only so much can be done over the phone. I called Quality Tuesday afternoon and was on hold for a while but it wasnt anything unreasonable. Due to my work schedule I decided to bring in it at 8am Wednesday.As I handed my keys over I mentioned I had to work at noon and would like my car back as soon as possible. They were so understanding, even offering to drive me somewhere. I opted to wait the few hours it would take at a coffee shop a few blocks away. Within minutes they had my problem diagnosed and gave me a quote. They replaced my front wheel bearings, pads, and rotors in 3 hours for a reasonable and low price. I was able to drive to work and my anxiety has since dissipated. Ill definitely go back.

Name: P*** B****
Date: 2018-06-25 21:02:25
Rating: 5
Comment: Fast service and the most affordable Ive found in town. Particularly great if you work downtown.

Name: P******* S*****
Date: 2018-04-21 23:10:58
Rating: 5
Comment: Great Service. Well priced.

Name: J*** V***** A**
Date: 2018-04-19 15:15:00
Rating: 5
Comment: Cant beat those 12 dollar oil changes!

Name: S**** H******
Date: 2018-04-09 13:29:38
Rating: 5
Comment: I have uses this place for the last 3 years for all my oil changes and vehicle maintenance. Cheapest place in town that I know of. Very affordable. No job seems too big or small for them. Highly recommend it

Name: J****** P*****
Date: 2018-02-02 21:27:27
Rating: 5
Comment: From out of town and Had a slow leak on my tire. Called and they got us right in to fix it! Called 12 other places and no one would help us. Excellent customer service and reasonable prices. Highly recommended!!

Name: C**** W******
Date: 2017-10-11 11:55:54
Rating: 5
Comment: Fastest and cheapest in GR. Ive been going to them for over 10 years and will probably go to them the rest of my life/time in GR.

Name: C**** B*****
Date: 2017-08-29 05:47:33
Rating: 5
Comment: Super cheap oil changes. Call to schedule an appointment first.

Name: R*** H***
Date: 2017-06-14 18:33:26
Rating: 5
Comment: Good people who work there.

Name: R***** P*** N********
Date: 2017-01-10 21:06:22
Rating: 5
Comment: Ralph rocks! So does the rest of the crew: Deb, Mitch, Neecie! You can trust these folks. They are always friendly, listen, are very clear explaining things, very competent and offer a timely, dependable service. They go the extra mile to satisfy. Ive used them for a better part of 5 years without ever having experienced one hiccup.

Name: S**** N******
Date: 2016-11-04 14:01:29
Rating: 5
Comment: Mitch was a wonderful mechanic. He was very nice and helpful, didnt try to push a sale on anything I didnt need or anything like that, and genuinely seemed to care about my safety.(I hate that this even has to be said, but other women will probably understand what Im talking about...) He was also very respectful and didnt talk down to me at all, like some mechanics do to women (in my experience).The pricing was very fair and reasonable.I would gladly take my car back to Quality and highly recommend this garage.

Name: E**** C******
Date: 2016-09-14 19:49:24
Rating: 5
Comment: This is my favorite place to take my car. Local family owned and honest. Their prices are great too. I dont go anywhere else. They wont try and take advantage of you.

Name: J*** C***
Date: 2015-04-02 22:26:19
Rating: 5
Comment: This business is amazing!!! I had a difficult situation and they worked with me. Always very welcoming and ready to help. I will keep going back to them. Thank you guys!!

Name: S***** N*****
Date: 2013-10-15 18:51:36
Rating: 4
Comment: Fast straight forward service. Really affordable oil changes. Straight forward affordable repairs I thought.

Name: K*** W**
Date: 2013-04-23 15:18:02
Rating: 4
Comment: Always friendly. Super cheap and quick oil changes!