Pauls Automotive Service
category: Auto repair shop, Auto parts store
address: 425 N Dixie Hwy, Monroe, MI 48162, United States
Phone: +1 734-243-2188
worktime:
address: 425 N Dixie Hwy, Monroe, MI 48162, United States
Phone: +1 734-243-2188
worktime:
| Day | Time |
|---|---|
| Monday | 7:30 AM–5 PM |
| Tuesday | 7:30 AM–5 PM |
| Wednesday | 7:30 AM–5 PM |
| Thursday | 7:30 AM–5 PM |
| Friday | 7:30 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
site: http://www.paulsautomotivellc.com/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Amenities: Mechanic,
Planning: Appointments recommended,
Payments: Debit cards, Credit cards,
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Amenities: Mechanic,
Planning: Appointments recommended,
Payments: Debit cards, Credit cards,
Auto repair shop near me:
Good Care Auto Repair | Senter Family Auto Repair | Sterling Car Care - Sterling Heights | US 23 Auto Care, Inc. | Sheldon Road Auto ServiceName: E*** D********
Date: 2024-02-16 22:01:54
Rating: 5
Comment: The guys at Paul’s have always been extremely knowledgeable and helpful. Great to have people we can count on to do good work for a fair price.
Name: R** R****
Date: 2024-02-13 22:04:58
Rating: 5
Comment: Did a great job fixing my truck in a very timely fashion. Would recommend Pauls Automotive to everyone.
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Name: T**** a** S**** S******
Date: 2024-02-07 05:33:56
Rating: 5
Comment: Hands down the best place to go in Monroe, better yet, in this region. Kris and the crew were quick to get my van in on the second day, which required multiple requests (trans leak, thermostat change, and sway bar links). They contacted me early on Tuesday morning and had it done by the end of the day. He explained, in awesome detail, what was found, per my requests. Friendly and down-to-earth customer service. If we ever need any future work done on our vehicle, we WILL be back. God Bless!
Name: S***
Date: 2024-02-06 01:11:55
Rating: 5
Comment: Pauls is always honest and kind. Im not treated like a child, or lectured about the service being done to my vehicle! That is something I appreciate and value so much!
Name: J**** M*******
Date: 2024-02-02 21:05:13
Rating: 5
Comment: Employees are friendly and attentive. Very knowledgeable. Explanation of my vehicles issue was very detailed and they gave me all the information and then some. Repair itself was performed professionally, they explained the repair process with a lot of detail.
Name: P****** H************
Date: 2024-01-27 02:53:05
Rating: 5
Comment: Chris has been the best help when coming to my 2006 Lincoln got it from no start to running like a dream. Anything I have to ask him he’s always their to answer keep up the good work 🤝🏽
Name: J****** L****
Date: 2024-01-26 23:12:18
Rating: 5
Comment: Genuinely just super nice staff, I could really tell they werent trying to screw me over and I was able to get my car fixed and out in a timely manor.
Name: B****** D*******
Date: 2024-01-24 10:25:16
Rating: 5
Comment: New to the area and in a huge dilemma when our engine light came on while packing to head south, Pauls squeezed us in and got us on the road . Would highly recommend.
Name: C**** M******
Date: 2024-01-23 22:24:49
Rating: 5
Comment: Fast reliable service.
Name: T*** F******
Date: 2024-01-16 22:09:43
Rating: 5
Comment: Kyle got me in and out same day. Went in to replace the blower for the heater on my 12 Cadillac SRX. As it turns out some furry, nut-loving critter made a home and clogged up my internal air filter and intake. Kyle did some extra work to make sure my intake was clean. Back on the road same day. Fast, fair, efficient and friendly.
Name: G**** W*****
Date: 2024-01-12 16:24:01
Rating: 5
Comment: My alternator went out and it was just over a year old but outside of the warranty period. Pauls called the manufacturer and got them to replace it so I just had the cost of labor and I had my car back the next day. Thanks!
Name: A**** B************
Date: 2024-01-10 20:58:01
Rating: 5
Comment: Excellent service. Explained repairs in detail. Had truck in garage for a very minimal amount of time for repairs that was performed. Highly recommend.
Name: R****** S****
Date: 2023-12-26 19:03:03
Rating: 5
Comment: Absolutely the best automotive repair shop Ive used in Monroe, Michigan. Recommend Pauls to all my friends.
Name: M*** J******
Date: 2023-12-18 22:03:05
Rating: 5
Comment: The best vehicle repair you can possibly get. Hands down 100 gold starts.
Name: s******** p*****
Date: 2023-12-18 14:33:53
Rating: 4
Comment: I would of given this no stars but I cant post with out a star which would have been a negative in my opinion. Took my vehicle in there to get an estimate on the repairs... nothing was ever said about a fee for them to look at it they came back at me with an estimate over 1300$. I said the vehicle isnt worth to get it fixed and thank you Ill pick it up and figure out something else. When I go to pick up the vehicle they are telling me I owe $75 for the diagnostics. ( and I paid it ) I was never told I would have to pay a fee( most places give a free estimate or let you know there will be just a few for that) if so I would of taken it somewhere else to get this done... I trusted a well known company in the Monroe area and trying to use small businesses in the Monroe area and I was most definitely disappointed... Now Im out $75 and a vehicle that still isnt operational on the road.I did get another quote 3 miles away for for almost half the price . I will take my business else where from now on and support the business in our community that serves us as a small community!Update: They did reach out to me and explained why there was a diagnostic fee. They are going to refund the fee even though it was my misunderstanding and I understand now. Thank you for reaching out to me .
Name: J**** S*******
Date: 2023-12-13 22:02:03
Rating: 5
Comment: I was very impressed with how knowledgeable the technicians are at this shop. My sons truck would not start anytime it rained. They were able to figure out in a couple of hours what was wrong after he had taken it to three other shops in town who could not even find the problem, let alone fix it. When I took my older vehicle to them, they were very honest about what needed to be fixed right away, and which repairs were not immediately necessary; which gave me time to put money aside for the repairs later. Many repair shops would have tried to get me to do the repairs right away so that they could charge me now for things I did not need. Additionally, I thought that their prices are very fair. Its refreshing to find an honest auto repair facility that cares about your safety and your wallet. I recommend this shop to everyone!
Name: J**** S** B******
Date: 2023-12-07 23:04:46
Rating: 5
Comment: They are are honest friendly and great shop, Highly recommend
Name: L****** D*****
Date: 2023-12-04 22:14:05
Rating: 5
Comment: Had a great experience with Pauls. I had been to another dealership about 5 times for an intermittent problem with my vehicle. Each time leaving without answers. Kyle was through, (even though I had to take it in twice to find the problem) he was helpful in explaining what he thought it was. He listened and didnt make me feel like I was crazy like the other place did. I will be a return customer!
Name: J*** B******
Date: 2023-12-03 11:28:02
Rating: 5
Comment: Always quick and reliable service.
Name: n***** b****
Date: 2023-11-29 15:02:11
Rating: 5
Comment: Dropped off my car and they did a fix immediately I’m very happy
Name: C**** B*****
Date: 2023-11-23 13:30:47
Rating: 5
Comment: I cant say enough good about this place. I took my 2003 Saturn VUE to A1 Auto and they couldnt read the codes because GM doesnt make car anymore. They said it needed to go to the dealer. I took it to dealer and they couldnt fix it because GM doesnt make parts for it anymore. They said it was probably not fixable. After I expressed the sentimental value to me (mom bouggt brand new, took excellent care of it and left it to me when she passed), they said try Pauls Automotive. If there was a way to fix it, they are my best chance. I took it Pauls Automotive and low and behold after 2 months and 3 mechanics its back on they road. They (Chris was our mechanic) fixed it and had it back to me in a week and for a fair price. I am SO grateful! They will get every auto job we need done from now on. I HIGHLY RECOMMEND PAULS AUTOMOTIVE!!
Name: D******* R******
Date: 2023-11-19 18:17:14
Rating: 5
Comment: I could not say enough good things about Paul’s. They have fixed each of our vehicles and have went above and beyond to help us. Mechanic Kyle is very knowledgeable and works his butt off to make sure he gets your vehicle fixed. Highly recommended Paul’s Automotive Service in Monroe.
Name: R*** H*****
Date: 2023-11-16 16:40:20
Rating: 5
Comment: Pauls Automotive is a quality auto repair.A few days ago my wife and I were out of town. When we started back home my check engine light came on.so I pulled over checked the oil, it was good checked the cooling system and it was good. We drove home. The next day I brought our van in to get it checked out. There were quite a few cars trucks ahead of mine. They said that they would get it in, take a look and give me a call. I got a call the next day. I was expecting it to be there a week if not more.I was glad to hear the They were able to fix it, and we git the van back the next day.I have had several vehicles repair there and have been pleased with there work.I highly recommend this professional automotive repair business.Rich H. Monroe MI
Name: B*** M******
Date: 2023-11-15 22:28:50
Rating: 5
Comment: Ive been taking my cars here for years & cant say one negative thing. They are always upfront about when they will be able to service the car and they never find things to fix that dont need fixed.
Name: S**** C*******
Date: 2023-11-09 22:14:30
Rating: 5
Comment: This is the second time my family has had service done at Paul’s. My son brought his car there they did a great job for a fair price. So when I had trouble with my truck I took it to them got my truck back in two days time couldn’t be happier. Chris was my tech. I hope in the future I don’t need any repairs but if I do I will bring it back to Paul’s. Thanks again to Paul’s and there staff
Name: A* T******
Date: 2023-11-06 16:13:34
Rating: 5
Comment: They did an excellent job at fixing my vehicle. They went above and beyond what any other place would have.
Name: T**** V*****
Date: 2023-10-26 22:42:47
Rating: 5
Comment: They were crazy busy when I had my jeep towed there but had my jeep done the next week. They actually have a jeep mechanic there named John who worked on my jeep. I didnt get the chance to meet him in person but he was very professional and nice over the phone. The put a new drag link on with new sockets. Not sure if I said that right but a big thank you 🙏.
Name: S******** P********
Date: 2023-10-26 21:07:29
Rating: 5
Comment: Hands down only take my vehicles here. They are amazing. They not only fix my vehicles, they have fixed several of my families vehicle’s. Won’t go anywhere else.
Name: T****
Date: 2023-10-11 21:23:55
Rating: 5
Comment: Unbelievable service! No matter how busy they are, they return phone calls and always have answers. So impressed. Customer for life!
Name: S*** M*****
Date: 2023-10-09 21:40:10
Rating: 5
Comment: Excellent technician and quality service.Solid price.Fast!
Name: S***** P****
Date: 2023-10-09 11:01:54
Rating: 5
Comment: Best tech ever
Name: C**** F*****
Date: 2023-10-05 21:21:22
Rating: 5
Comment: I highly recommend Pauls Automotive!! Excellent service and honest!!
Name: S**** K**********
Date: 2023-10-04 21:22:17
Rating: 5
Comment: Fast no hassle. Highly recommend!!
Name: J*** R********
Date: 2023-09-29 08:53:18
Rating: 5
Comment: Just awesome van runs great
Name: B**** S*****
Date: 2023-09-23 08:14:42
Rating: 5
Comment: Quick, courteous, professional service.
Name: z******** s*******
Date: 2023-09-20 23:01:49
Rating: 5
Comment: CHRIS THE TECH WAS ABSOLUTELY AMAZING, HE EXPLAINED THE WORK, AND THE PARTS NEEDED. HE WAS THOROUGH AND PROFESSIONAL...SATISFIED WITH THE WORK
Name: J*** R******
Date: 2023-09-13 18:18:27
Rating: 5
Comment: Paul did an excellent job with repairing our radiator overflow tank leak. He was fast and accurate and had us on theRoad quickly ! He is very trustworthy too!I highly recommend Paul’s Automotive Service to anyone !!
Name: J*** P******
Date: 2023-09-01 12:26:09
Rating: 5
Comment: Been going to Pauls for over 20 years. Family owned and operated. Very nice and knowledgeable people. Will continue to go to them for all my vehicles.
Name: D****** S******
Date: 2023-08-30 20:44:58
Rating: 5
Comment: Great service.
Name: K*** R***
Date: 2023-08-17 17:34:35
Rating: 5
Comment: I was so happy with the work I had done here and especially with the service. They went above and beyond to help me handle a warranty because there was an issue with work I had done at another shop.
Name: C**** L***
Date: 2023-08-16 12:39:03
Rating: 5
Comment: One Day Repair of the PCM, and no Codes yet...fingers grossed. :)
Name: M**** K******
Date: 2023-08-14 12:39:22
Rating: 5
Comment: I always have an excellent experience here. They are honest, friendly and quick to find the real cause to any problems my car is having. Very knowledgeable and they take the time to explain the issues and answer any questions I may have. I Highly recommend them!!
Name: K*** M*******
Date: 2023-08-07 21:23:45
Rating: 5
Comment: Great service and quick
Name: D***** R******
Date: 2023-08-07 04:26:08
Rating: 5
Comment: Very impressed with their patience and knowledge. Dropped off my fathers Ram 1500 ecodiesel (Not a common engine) for repairs, they had the truck diagnosed and parts ordered that morning. Once the parts came in, it took less than a couple hours for them to fix. Highly recommend especially in the diesel department as Monroe does not have a lot of options for those.
Name: E*** B*****
Date: 2023-08-03 18:38:18
Rating: 5
Comment: Excellent service, quick to get my car in and back to me. Very fair price on repairs. Two other shops couldn’t figure out the issue, but Paul’s automotive got it done right! Thanks
Name: P*** A******
Date: 2023-08-02 12:54:00
Rating: 5
Comment: Totally awesome service. The absolute best service in the county.
Name: K**** P******
Date: 2023-08-01 21:26:39
Rating: 5
Comment: Pauls did a great job from start to finish. They communicated effectively with their findings and solutions, they were very timely, and all around great service! Keep up the great work!
Name: U M***
Date: 2023-07-31 21:33:44
Rating: 5
Comment: Fair and honest. Got the job done quickly and efficiently. Very pleased.
Name: K**** C*********
Date: 2023-07-29 21:28:42
Rating: 5
Comment: I love Pauls Automotive they are always fair and honest and very helpful would recommend them to everyone
Name: D**** T*****
Date: 2023-07-27 09:55:55
Rating: 5
Comment: Always been a very quick turnaround with any service Ive used them for. As well as being extremely honest with what your vehicle needs without trying to upsell you. Definitely a repeat customer!
Name: B**** W*****
Date: 2023-07-26 22:05:17
Rating: 5
Comment: Timely and reasonably priced.
Name: S***** B******
Date: 2023-07-26 03:21:54
Rating: 5
Comment: Always depend on Pauls automotive when I need my car serviced. Wouldnt take it anywhere else. Very friendly and great service.
Name: R** D**** W*******
Date: 2023-07-11 22:24:07
Rating: 5
Comment: I trust the quality of this garage above all else, this is the 3rd or 4th time I’ve taken my truck to Paul’s and I must say that dropping it off on a Monday morning and getting my a/c fixed by Tuesday afternoon is beyond my expectations. I will continue to bring any vehicle I ever own there for maintenance. Top quality work, good communication, and better service than you could hope for. Best garage in Monroe county hands down.
Name: R***** R******
Date: 2023-06-30 00:10:09
Rating: 5
Comment: Good work at an affordable price!!
Name: E*** S***
Date: 2023-06-28 23:07:05
Rating: 5
Comment: Had some issues that needed immediate attention and stopped in Monday to see if it could get looked at. Dropped the car same day, parts were ordered and picked the car up next day all complete. Great Service and a job Well Done!!
Name: s**** g********
Date: 2023-06-26 20:30:29
Rating: 5
Comment: Great shop! Fair pricing and great service.
Name: P*** P**
Date: 2023-06-24 17:31:23
Rating: 5
Comment: Always the best choice.
Name: A***** B******
Date: 2023-06-24 02:25:48
Rating: 5
Comment: Paul’s will be our #1 go to for mechanical work from now on. They were professional, kind and quick. John made sure to call me with updates almost daily once he started working on our truck. In my opinion he went above and beyond to make sure we were happy. And we were!! Thank you very much to Kyle who first spoke to me making sure what I needed done could be done before towing the truck there and then John for his expertise in making sure we were running properly!! Support small town businesses, they truly care about the us.
Name: J******* A********
Date: 2023-06-23 00:16:19
Rating: 5
Comment: They did a fantastic job on my truck and it didnt take them long to fix it. Highly recommend them.
Name: R*** H******
Date: 2023-06-20 21:07:59
Rating: 5
Comment: Fast and reasonably priced. What more could you ask for?
Name: m****** e******
Date: 2023-06-13 21:12:08
Rating: 5
Comment: Very satisfied with their work. Got it in and out quick. Will go back when I need other work performed.
Name: S***** D******
Date: 2023-06-13 21:11:21
Rating: 5
Comment: If you need anything automotive related, Paul’s is the best place to go. My car was in and out in less than 24 hours and ready to go on the road again. The service is amazing, and I have to mention how helpful and kind the staff is. If you live or are near the Monroe area take your car to Paul’s Automotive Service, I could not recommend it more.
Name: K***** V****
Date: 2023-05-23 21:27:53
Rating: 5
Comment: Chris explained my AC problem and how it wasnt the $3600.00 problem Allen Cadillac dealership said I had that would take 3 days to fix. Chris had the real problem fixed the next day for $1300.00 and showed me the bad part when I picked my car up! I love these guys! This was my 2nd time as a happy customer at Pauls.
Name: D****** P*********
Date: 2023-05-10 21:06:26
Rating: 5
Comment: DEF pump replacement.
Name: G*** N*****
Date: 2023-05-05 21:37:54
Rating: 5
Comment: Paul’s is the best auto service company out there. They are true technicians… they evaluate, research, and repair only what is needed for a reliable result. Completely honest, and absolutely don’t try to sell you on something that doesn’t need doing. But if it needs fixing, they have the skills and do it right. Have had them do a complete engine change on my daughter’s car, and they’ve allowed me to just cross 400,000 miles one of my older cars. I trust them. You can as well.
Name: S**** S***
Date: 2023-05-02 21:26:13
Rating: 5
Comment: Did a great job diagnosing and fixing what was broken. They’re very busy and still got it done quickly enough for me. I’m a satisfied repeat customer.
Name: M****** M******
Date: 2023-05-02 21:04:17
Rating: 5
Comment: They did a great job and had it done when they said it would be done
Name: J*** W***
Date: 2023-05-01 16:31:09
Rating: 5
Comment: Exceptional, professional and expeditious service every time!
Name: R***** C***
Date: 2023-04-28 19:13:21
Rating: 5
Comment: Great people with well knowledge!
Name: M T
Date: 2023-04-25 17:03:25
Rating: 5
Comment: Took my sedan in for a tie rod replacement and subsequent alignment. Labor charges may be higher than average here, but the speed of service and perceived quality of the workmanship is valuable. Worth the extra money if you can drive away feeling confident in the safety and integrity of your vehicle following service. The staff was friendly and straightforward, taking the time to help me understand the condition of my vehicle.
Name: S***** M******
Date: 2023-04-22 02:44:24
Rating: 5
Comment: I dropped my car off on a Sunday in their overflow parking lot and I got a call that my car was finished on the Wednesday after! Very fast service!!! They had to go the distance in finding the parts needed for my older car. I am so very happy with my experience at Pauls Automotive that I will recommend them to everyone!
Name: k**** m*****
Date: 2023-04-21 14:41:19
Rating: 5
Comment: Excellent customer service, was kept up to date on the progress of our vehicle, prices were reasonable, will always be bringing our 2003 deisel truck to Kyle.
Name: A*** M*****
Date: 2023-04-20 21:29:56
Rating: 5
Comment: The absolute best garage in town
Name: F**** Z******
Date: 2023-04-19 13:11:47
Rating: 5
Comment: Our 2006 F250 with the infamous 6.0 Diesel engine brought our large RV home to Michigan from Florida on Easter weekend, 2023. However, when we got home it would no longer start (HPOP problem). I called several repair shops in our area of Monroe, Michigan, where several of them said they could take a look at it while most others said they dont do Diesels.I talked to a few contractors with fleet trucks and ALL OF THEM said they use Pauls Automotive because they were always happy with the service provided. Pauls Automotive told me they would gladly work on OUR truck, but not until the next day because they were swamped! When I dropped-off our truck I found out why. There were a couple of dozen other trucks waiting for service!The next afternoon John, one of Pauls Diesel technicians called me to discuss exactly what was the problem. Having had the exact same problem with the high pressure oil (HPOP) in the past, we agreed that either the pump is bad or one or more O-rings have failed.The next afternoon John called again to give me an update and to discuss the costs involved to this type of repair. I was already expecting the worse. He had already discovered that there was a leak near at the #8 cylinder fuel injector. Still expecting the worse I told him to fix whatever he found. This was a Friday afternoon.Monday I heard nothing but having already done this same repair myself on a different engine I knew how much work was involved. Tuesday morning I was called to say our truck was ready, and that the bill was about $2000 less than I expected!!My overall experience with Pauls was very disarming and satisfactory. If I ever have any other Diesel issues our truck will definitely be taken back to Pauls....!!!
Name: ***
Date: 2023-04-19 01:36:32
Rating: 5
Comment: If 10 stars were possible they would deserve it. I have NEVER been to a repair shop this amazing. From the first call I was treated with respect. Lil John is my new best friend (lol) and the only mechanic to touch my jeep from this day forward. He was honest, took his time to listen to me and took even more time to explain what my jeeps issues were. I dropped it off Friday to be looked at on Monday (my choice) yet I had it back by early afternoon Friday. 🙃 I can not say enough good things. If you are a female and looking for an honest, dependable, AMAZING repair shop this is it !!!!!
Name: M****** U********
Date: 2023-04-17 21:11:20
Rating: 5
Comment: Ive been there 2x in the last month. Once for new throttle body, vacuum pump, and manifolds on my F-150, and once for my A/C compressor. Both times the work was done quickly and with no issues. I feel they do really good work but they probably arent the cheapest option. But, Id rather have the peace of mind that comes with quality work.
Name: m*** m****
Date: 2023-04-12 21:33:50
Rating: 5
Comment: Always professional and always committed to finding the correct solution at a reasonable price.
Name: C*** W*********
Date: 2023-04-09 01:47:08
Rating: 5
Comment: Timely efficiency, no hidden extras!
Name: J** F*****
Date: 2023-04-05 18:12:39
Rating: 5
Comment: ALWAYS PROFESSIONALi appreciate the service Pauls provides to keep both of our vehicles up to date. Being retired, financially, it is more important for us to keep what we have running than having to purchase any new cars. Being able to communicate online is very convenient and easy to check on the service history and for Pauls to notify us in advance when upcoming service is needed. We are new to this area and feel fortunate that (upon a family members recommendation) we discovered Pauls.
Name: S***** L*****
Date: 2023-04-05 10:12:01
Rating: 5
Comment: Very courteous and kind business, I’ve been using them for years!! Kyle is great and always willing to help me out in a pinch, I highly recommend this establishment.. Great work, and always get my vehicle back when promised!!
Name: A*** D*******
Date: 2023-04-01 11:39:09
Rating: 4
Comment: They were prompt and didnt push unnecessary repairs but mentioned them as opposed to other places.
Name: K*** W*******
Date: 2023-03-31 20:07:34
Rating: 5
Comment: First time at Paul’s, found on mechanics recommendation from auto talk. Very pleased with services and prices, will use again
Name: B*** S******
Date: 2023-03-30 18:04:10
Rating: 5
Comment: Very good service on all of my vehicles.Thank you.
Name: A***** H*****
Date: 2023-03-22 21:42:15
Rating: 5
Comment: The employees have always been transparent and honest. Hands down the best shop in monroe. I will never go to another shop to get work done as long as they are around.
Name: V***** D
Date: 2023-03-22 11:55:44
Rating: 5
Comment: Weve brought our vehicles here for many years. Pauls has always been very fair and tries to save us money when they can. They only do the work that absolutely needs to be done on our older, high mileage vehicles to keep them running. They usually give us a couple of options with clear explanations.
Name: L**** R******
Date: 2023-03-20 21:04:52
Rating: 5
Comment: They are a great local business! Friendly, quick and even gave me a ride to work ! Cannot say enough good things about this business
Name: a l**
Date: 2023-03-16 21:10:52
Rating: 5
Comment: Prices are very affordable and theyre completely honest with you. I wont take my vehicles anywhere else.
Name: M*** C*******
Date: 2023-03-16 21:07:58
Rating: 5
Comment: They did wonderful work and quickly found and fixed the problem
Name: K***** D***
Date: 2023-03-15 00:09:54
Rating: 5
Comment: More than 5 stars needed to review this place!I’ve been taking my MINI coopers to Paul’s automotive for years. For normal maintenance and any issues that arise. And they are the only place I would ever trust, as well. They’re always super honest, realistic and I always know my car is going to get back to me in great shape. A perk Is being able to drop my vehicle off and being able to pick up when it’s ready. With phone calls in between with explanation of the findings, prices etc.John is very knowledgeable and has pretty much always been the one to service all three of the MINI coopers I’ve owned. With my first MINI he helped me so much with tons of oil leaks & was very very helpful and even showed me the defective parts while the car was lifted and explained the issues with each. I fully trust him with all maintenance on my vehicle.If you’re looking for a great down to earth small business that you can fully trust with your vehicle… just as I recommend everyone I know, I highly highly suggest going to Paul’s automotive. 😊
Name: S*** S***
Date: 2023-03-13 21:32:24
Rating: 5
Comment: Major engine issues with timing and misfire. The team at Pauls has been there for my family every time we have needed anything done.
Name: M****** G****
Date: 2023-03-11 19:25:13
Rating: 5
Comment: Always a good experience with Pauls Automotive!!!
Name: D***** H*****
Date: 2023-03-09 22:25:23
Rating: 5
Comment: I had the best experience from Paul’s Automotive. The work I had done on my car was completed in a timely manner and they were very professional. I would recommend them to anyone who needs a car repair. Denise Harvey
Name: G*** C******
Date: 2023-03-08 22:08:38
Rating: 5
Comment: They have always be able to fix our cars right, when the dealerships like Victoria Honda cant. We always take and trust ours cars to Pauls 15yrs now.
Name: J***** K*
Date: 2023-03-07 22:20:34
Rating: 5
Comment: Great service! Recommended to use Pauls by a family member and had a wonderful experience. Dropped keys in their overnight box and got a call the next day with estimate and then another call the following day for pick up! Super fast and great costs, final cost was lower then estimate given which was a nice surprise!
Name: A****** S** A****
Date: 2023-03-06 22:02:45
Rating: 5
Comment: We brought in our vehicle to Pauls yesterday, and they fixed our problems very fast and efficiently. Highly recommend anyone who needs anything done to their vehicle to bring it to Pauls.
Name: D**** M
Date: 2023-03-04 16:36:49
Rating: 5
Comment: Always honest and fairly accurate with how long everything will take to be completed. Straightforward with the pricing of services. And my truck always comes out working better. I will be going back.
Name: r**** b***
Date: 2023-03-02 23:10:50
Rating: 5
Comment: Always did good job well worth going to worked on many off my vehicles
Name: D**** D****
Date: 2023-02-24 21:48:47
Rating: 5
Comment: Best service in town
Name: J***** B***
Date: 2023-02-22 01:05:35
Rating: 5
Comment: My F350 Super Duty is my diesel work truck. I tried to deliver an order three days ago on a Sunday at 1 in the afternoon, but I couldnt get my truck to accelerate over 24 mph. I crawled over to Pauls and parked it. Dropped my keys in the drop box. Monday at 830am, Pauls called me. They had already started working on my truck. I had a fuel problem, including the fuel filters and the pump on the rail. They told me they would order the parts that day and my truck would be ready by Tuesday afternoon. We picked my truck up today, Im back in business. It wasnt even three full days and my truck is fixed. Pauls understands diesels and keeps me on the road. Thats everything for my sign company. I will be using them for all my fleet repairs.
Name: N*** B*******
Date: 2023-02-21 22:27:04
Rating: 5
Comment: Ive had alot of work done at Pauls. They do great work with a great turnaround time. Everyone here is very knowledgeable and very kind. I recommend these guys 100%.
Name: s**** r***
Date: 2023-02-21 18:58:13
Rating: 5
Comment: Great place to do business
Name: P**** K***
Date: 2023-02-20 22:32:42
Rating: 5
Comment: Kyle was absolutely awesome. Called to keep us informed and was very detailed as to what was happening and what the cost would be. WOULD HIGHLY RECOMMEND Pauls!!!
Name: J******* R******
Date: 2023-02-20 22:04:23
Rating: 5
Comment: 10/10 would recommend 👌
Name: K*** S********
Date: 2023-02-19 21:07:35
Rating: 5
Comment: Excellent Customer Service and Work
Name: E**** B******* Y*****
Date: 2023-02-17 22:26:30
Rating: 5
Comment: Highly recommended. Their reputation speaks for itself, as Paul’s has consistently been a reliable, trustworthy, honest, and affordable quality mechanic for our family for years. They truly take the extra time to explain things, give options, and always have been the best shop around. We are grateful to have this business in our community.
Name: S******* C*****
Date: 2023-02-16 22:03:56
Rating: 5
Comment: Highly recommend. Straightforward and honest. I will definitely return.
Name: T**** D*****
Date: 2023-02-13 22:26:30
Rating: 5
Comment: I have taken my car there twice and have been impressed both times. Will always bring my vehicle to them.
Name: o o
Date: 2023-02-10 20:13:53
Rating: 5
Comment: Paul’s is reliable, I got two oIder cars fixed. They call me and let me know what the problem(s) is/are, and they only do what is necessary. Their rates are fair and they are very friendly with repeat service. They know their stuff and I can’t recommend them enough.
Name: N******* C***
Date: 2023-02-07 22:05:29
Rating: 5
Comment: Awesome shop figured out my electrical issues that no one else would even touch highly recommend 👌
Name: D***** G*******
Date: 2022-12-21 13:57:25
Rating: 5
Comment: I’m from out of state Been working out of the Monroe, MI area for around a month and a 1/2 and discovered a bad oil leak on my truck and took it into Paul’s and they diagnosed the issue and they had me in and out within 24 hrs 5 days before Christmas highly recommend, Thank you!
Name: F******** Y*
Date: 2022-12-09 20:36:37
Rating: 5
Comment: Took my Mazda 6 in and they where the most honest ppl about the problems I was having and didn’t push too fix most because they would have been a waste of money in the long run
Name: C**** S*******
Date: 2022-12-09 19:30:37
Rating: 5
Comment: If I lived in Monroe, I would have a new mechanic. I am working here from Minnesota. Had an issue arise with my pickup. Went in first thing on a Friday. The mechanic had an idea of what was going on, but waited until he had it jacked up. Was what he thought, showed me the problem and advised there could be something else going on once he got into it. Was CV joints and then one of the wheels needed new wheel bearings. Told me the costs and had it fixed by 1:30pm. I highly highly recommend this place. The owner is super super nice, as well as his son who diagnosed my issues. Thank you guys so much!!!
Name: D**** M*****
Date: 2022-12-06 17:20:34
Rating: 5
Comment: Love this shop, so helpful! Very knowledgeable, always willing to help and go the extra mile for customers.
Name: m****** s******
Date: 2022-08-27 03:02:41
Rating: 5
Comment: They listened to me! I wanted local shop to check my transmission wire harness. That shop told me I needed a new transmission as my TCM wasnt communicating with the car. Long story short I found a broken wire in the wire harness for the transmission. For the life of me, I could not splice it back together. I called Pauls and had car towed there. They called me before looking at my car to make sure what was going on. They fixed the wire and ended up replacing a fuse.
Name: J* E***** D****
Date: 2022-07-30 23:01:34
Rating: 5
Comment: Absolutely the best place to get automotive work done! Friendly, knowledgeable, honest professionals that dont try to upsell repairs and always finish promptly. Highly recommend!!
Name: R*** D*****
Date: 2022-05-30 21:36:50
Rating: 5
Comment: My vehicle broke down in the middle of the road, had it towed here and they were very upfront about when they would get to it which they were able to get it done much sooner.Staff is pleasant and helpful.
Name: s*****
Date: 2022-05-27 13:47:33
Rating: 5
Comment: Fixed my car. Could have claimed it was a far more expensive fix like I thought was the problem. Instead he fixed the real problem which was a way cheaper fix than I was expecting. I will recommend this place to everyone.
Name: R***** N****
Date: 2022-01-02 03:25:44
Rating: 4
Comment: Fair pricing. Good service. They also work on Volkswagens. Good people. Repeat customer here.
Name: S** W***
Date: 2021-12-29 01:03:35
Rating: 5
Comment: These guys always take great care of our Fords.
Name: R** E****
Date: 2021-12-28 19:08:15
Rating: 5
Comment: Best place in town to get your car fixed! The owner Paul is amazing and such a nice guy! They do great work and are fairly priced!
Name: D** C*****
Date: 2021-12-20 22:12:19
Rating: 4
Comment: Had my Volvos fuel pump replaced due to a leak that caused wild fuel pressure. It was well under the initial price quoted and everything seems to be working perfectly fine. The mechanics clearly know their stuff, and Im happy with my experience overall.If I had to nitpick, theres a tiny dent in the driver speaker grill that Im nearly positive wasnt there before. Nothing else was too out of whack though, so I cant complain.
Name: K**** K********
Date: 2021-10-29 14:42:51
Rating: 5
Comment: I had taken my 2004 Freestar to three other shops including a Ford dealer and nobody could figure out the problem. I dropped my vehicle off at Pauls and received a phone call the next morning that they knew what the problem was. The following morning I picked up my vehicle and its been running great. Even though its a 30 mile drive Ill be taking all my vehicles here in the future. These guys know what theyre doing and my repair costs were less then I already shelled out for others NOT to fix it.
Name: M****** S********
Date: 2021-09-20 18:56:31
Rating: 5
Comment: Great place very nice people to work with and they get the diagnosis & job done right !
Name: A**** H***
Date: 2021-08-25 14:00:51
Rating: 5
Comment: After being jerked around for 2 weeks by another local auto shop, these guys were a lifesaver! They were very nice and communicative, calling to explain what was wrong with my car and how much it would cost to repair. Got my car back in a couple days working perfectly. Thank you, Pauls!! Ill be using you for all of my automotive repair needs in the future!
Name: J*** D****
Date: 2021-08-11 18:21:21
Rating: 4
Comment: Service was great when they remembered my vehicle . Price was responsible.
Name: E*** P********
Date: 2021-07-17 21:53:39
Rating: 5
Comment: DEFINITELY one of the BEST shops in Monroe for any vehicle issues! Reasonably priced and the employees here actually care about their customers, they do everything and more to help! 10/10 recommend!
Name: J***** M*****
Date: 2021-07-14 03:40:08
Rating: 5
Comment: Hands down the best! A truly honest auto repair shop. Highly recommend!
Name: R***** C****
Date: 2021-06-25 16:59:56
Rating: 5
Comment: Great quick service, helpful driver and was very polite
Name: N***** P*****
Date: 2021-06-14 19:36:07
Rating: 5
Comment: The best auto repair in Monroe I was very satisfied with their service going to be my number one go to
Name: J******
Date: 2021-06-09 01:59:55
Rating: 4
Comment: I had my car worked on I needed to get a whole new motor put in my car and Chris did an awesome job
Name: D***** R*** S*
Date: 2021-05-23 19:16:28
Rating: 5
Comment: THEY GOT MY CAR TOGETHER & IT WASNT THAT MUCH EXPENSIVE GREAT SERVICE & GREAT ATTITUDES
Name: K****** P********
Date: 2021-05-07 20:58:56
Rating: 5
Comment: Highly professional no-b.s. attitudes and quick service. Arrived needing a particarly specific repair and was given a reasonable time-frame. Job was done (and properly) far quicker than they initially anticipated. Price was very reasonable for the service. They also seemed to have no interest in selling unnecessary products or repairs, which was appreciated. What was a huge problem at a different shop when brought here had the quick and easy in-and-out service comparable only to the self checkout line at the supermarket.
Name: R***** S******
Date: 2021-04-30 09:09:57
Rating: 5
Comment: Absolutely wonderful, very fast and friendly and truthful service. I received a call first explaining what my problem was and price before they started. The repair on my truck was done very fast (same day) all around great service, and I would recommend them to everyone. 😊
Name: D*** P*******
Date: 2021-04-02 08:51:32
Rating: 5
Comment: Fast and honest! Everything you want from a mechanic
Name: K** S******
Date: 2021-04-01 17:08:14
Rating: 5
Comment: Friendly and reliable service. They will look at every viable option to help save your wallet and sanity.
Name: S******** M***
Date: 2021-03-10 12:49:44
Rating: 5
Comment: Fast, efficient, honest and friendly staff.I would definitely go back for future vehicle repairs.Thank you!
Name: G*** B*****
Date: 2021-02-24 11:16:48
Rating: 5
Comment: I will take my vehicles there they have always done great work on my vehicles.5 stars
Name: J*** D******
Date: 2021-02-17 16:04:41
Rating: 5
Comment: Excellent service. Very professional. My truck broke down they got me right in and back on the road in no time. Thanks guys
Name: M*** M******
Date: 2021-02-15 21:35:21
Rating: 5
Comment: I was stuck out of town and they got me in fast! Customer service was fantastic and pricing was very reasonable. They also explained what happened well and even tightened up something that was a little loose on my door for nothing! Highly recommended.
Name: D***** B******
Date: 2021-01-31 08:39:10
Rating: 5
Comment: At Pauls Automotive you are treated with a great professional courtesy. They explain everything what is going on with your vehicle. I highly recommend this place to anyone.
Name: K M******
Date: 2020-12-11 22:55:27
Rating: 5
Comment: I have used Pauls Automotive now for several years. I trust them with my vehicles. They call you first to explain what is wrong with your vehicle. Then they give you a cost on the repairs so that you can make a decision on what you want them do. No hidden fees or extra cost. They have treated me with respect and kindness. You cant go wrong with this local Automotive shop. I would recommend them to anyone.
Name: A***** K****
Date: 2020-10-15 14:16:12
Rating: 5
Comment: I originally was not thrilled with how my transaction was handled since then they have exceeded my expectations.At first I felt overpromised and under delivered to the complete opposite of under promising and over deliver.I would and still highly recommend Pauls For your repairs
Name: K**** H*****
Date: 2020-10-01 22:55:25
Rating: 5
Comment: Great value and a very professional crew, brought my truck into their shop because of a cigarette lighter switch that had shorted out. They were able to get me in quick compared to the surrounding shops along with repairing the problem quickly, the owners are very understanding with your concerns and issues if you have them along with the will to jump in if there are and issues. While going through their process they are very informative and try to take you along with them with updates on what they find. Very honest people.
Name: J** H******
Date: 2020-09-29 22:43:18
Rating: 5
Comment: Honest shop, period. From Fords to Jaguars!
Name: t***********
Date: 2020-08-05 15:46:30
Rating: 5
Comment: Trustworthy people. All of my family have taken our cars here to be worked on. Id recommend.
Name: J*** P*********
Date: 2020-07-23 18:39:56
Rating: 5
Comment: Brought in a 2002 ford diesel and I lost the power steering and power brakes. They could have told me anything and I wouldnt have known. They told me it was just a line but they dont make that part anymore. So they made the part and it works great. There very honest and professional and do quality work. Pauls is the only place I will go to get any truck or car work done
Name: J****** T*
Date: 2020-07-12 22:13:27
Rating: 5
Comment: Pauls always does an awesome job servicing our trucks Wouldnt take them any other place
Name: R** S****
Date: 2020-04-16 16:54:25
Rating: 5
Comment: I have a 2015 Ford F-250 diesel with an Exhaust Fluid System Fault. Kyle was very knowledgeable on the exhaust system. Even during the Covid-19 he was able to get the parts necessary to repair the truck quickly. He kept in contact with me on the progress of the repair. I had been going to the Ford dealership for repairs prior to this, but after my experience with Pauls Automotive, in the future I will be going there for any other needed repairs. Very friendly staff, and nice to do business with.
Name: N****** S****
Date: 2020-03-07 14:12:30
Rating: 5
Comment: Customer service was excellent. The mechanic took his time to explain the situation. I didnt feel pushed into a corner or that I had to do something right now to spend extra money. This is great when you are from out of town. I recommend Pauls Automotive if you want great customer service and a sense of caring.
Name: M*** B*******
Date: 2020-02-08 04:41:12
Rating: 5
Comment: Very nice staff, very professional and super quick! My car broke down at 5am, had it towed here and got there around 630/7am, and they were not open yet. The owner (I believe) saw the tow truck, came out to let him know where to drop, and let me know I’d be taken care of as soon as his employees got there and showed me how to use the drop box. It only took about 3ish hours after for them to diagnose my problem which was pretty quick considering i had others in-front of me. I got a pretty reasonable price for both parts that were broke, and they even went out of their way to find my part that they didnt have available that day and i picked my car up right when they closed. They even offered to stay over a few minutes so i could get up there! Fortunately i got there right at 5pm. Extremely happy to have came here.
Name: D**** J*****
Date: 2020-01-13 07:53:46
Rating: 5
Comment: Amazing place to get car fixed! Employees were very helpful & helped me understand the problem! Definitely will go back for any issues !
Name: A****** B******
Date: 2020-01-10 18:15:44
Rating: 5
Comment: We always use Pauls Automotive. They are trustworthy and stand behind their work. If its too expensive or not worth the fix they will tell you verses pushing for a sale..
Name: J*** N*****
Date: 2019-12-20 02:16:16
Rating: 5
Comment: VERY polite and good to deal with
Name: S***** B*****
Date: 2019-12-09 20:22:13
Rating: 5
Comment: Great automotive shop well trained in your automotive repair needs, I highly recommend them..
Name: S**** S***
Date: 2019-11-19 19:34:12
Rating: 5
Comment: I know this was an old review, but after using these guys a few times now I wanted to increase my stars to 5. I also want to tell about an experience I had. We have an audi I bought (no idea what I was thinking). They looked at it for me and warned me they didnt have all the diagnostic tools needed for this care. They isolated it to 1 of 2 things which they could not work on due to the machinery required. They sent me on my way with a very small bill (under $200 but I cant remember how much). Took it to a Eurocar specialist and after a week and 1.5k worth of unnecessary replacements finally found the problem to be what the mechanic at Pauls diagnosed in less than a day. that 1.5 was NOT including the price to fix the problem.That being said Pauls Auto is very skilled, reasonably priced and above all, HONEST! I do most of my own work but when I need a mechanic, they will always have my business.
Name: L**** S****** J*
Date: 2019-11-14 16:33:15
Rating: 5
Comment: Ive only used Pauls once, but it was a good experience. My wifes car wasnt starting, so we had to get it towed to a local place. They identified the starter as the issue, and replaced it quickly. The total cost seemed reasonable, but I dont have a lot of experience with vehicle repairs. They did not charge us for the vehicle inspection, since we used them for the repair. They also replaced the vehicles brake pads, at our request, quickly. Pick up was simple and the staff friendly.I asked and they do most service apart from engine / transmission rebuilding. I did not ask about body work.
Name: M***** F*****
Date: 2019-10-25 22:46:38
Rating: 5
Comment: First time here! Will be back work well done!
Name: s***** t
Date: 2019-09-20 23:17:51
Rating: 5
Comment: I can’t thank you guys enough! There was a miscommunication, but they literally stayed an hour and a half after closing to make sure I had my car ... It was a Friday and I would have been stranded all weekend without it .... I just can’t thank them enough. Honestly words can’t express my appreciation to these guys who stayed over on a Friday night. They’ve always been good to me but this just was far above and beyond!
Name: A***** M***
Date: 2019-09-17 19:53:51
Rating: 5
Comment: Called about service on my 2009 Toyota Prius. Was able to complete any repairs beyond computer trouble. Resulted in me needed a dealership.Gentleman on phone was kind and helpful.Did not end use to service my car.But customer service on phone was great
Name: T**** 3
Date: 2019-09-16 18:34:11
Rating: 5
Comment: After the experience I’ve gotten from Monroe Superstore service, I will never go back there. My wife comes here for everything for her Mini Cooper and from her recommendations. I’ve decided myself to come here for the first time, and I can say the experience was great! Fast service, honest and very friendly people. Would highly recommend to come here for all of your automotive services.
Name: B*** B****
Date: 2019-08-28 15:44:19
Rating: 5
Comment: They fixed my engine problem for a fair price.
Name: K***** C*
Date: 2019-08-23 04:00:30
Rating: 5
Comment: Got me in and out in less than 24 hours at more than $100 cheaper than the place AAA recommended I go to. Def will go here for future repairs.
Name: C****** B********
Date: 2019-08-10 20:38:09
Rating: 5
Comment: I always take my car to this shop, quality work. Always.
Name: X** S***
Date: 2019-06-10 15:58:38
Rating: 5
Comment: The clicking noise of my car was fixed with a good price.
Name: C**** W******
Date: 2019-05-31 23:52:40
Rating: 5
Comment: Made an honest mistake and was willing to work with me to resolve it in a correct and justifiable way.
Name: J***** J******
Date: 2019-05-04 15:56:46
Rating: 5
Comment: I had my 2004 Volvo repaired! Paul’s is the best!! They even brought my car home for me!! Went above and beyond!!!
Name: J** N****
Date: 2019-03-31 12:00:50
Rating: 5
Comment: Had my vehicle towed up there for an estimate and they were surprisingly reasonable and fair with their estimate despite the fact that I was not in the best place to negotiate. Highly recommended. Very professional. They went above and beyond. They even came and got me when they were done working on it that same day.
Name: F****** R*****
Date: 2018-12-20 17:32:34
Rating: 5
Comment: 12-19-2018Class ActAll of the Mechanics working at Pauls Automotive Services are knowledgeable. So you know that when you take your vehicle in to be worked on, that it will be done right, and quickly. They treat every customer as though they were family, and take great pride in their work. I have in the past taken my car and my Pickup to different businesss and been totally dissatisfied with their work, or lack of quality. At Pauls you never have to worry or wonder if it was done right.....their work speaks for itself.
Name: C******** L******
Date: 2018-07-19 18:42:18
Rating: 5
Comment: Paul really helped us around Christmas (so sorry for the late review!) when our windshield wipers just made the window a mess and fixed it in a second with no problem! They didn’t even charge us, and they have great customer service!
Name: W**** W****
Date: 2018-07-04 13:30:23
Rating: 5
Comment: Friendly people. Quality work on my car.
Name: B** C*****
Date: 2018-04-29 01:57:23
Rating: 5
Comment: Quick and fair service! I was called with an estimate before they did any work.
Name: C**** J****
Date: 2018-01-21 09:22:58
Rating: 5
Comment: Didnt really know what was going on with my Subaru honestly so I took it to Pauls. They diagnosed the problem right away! Now I need to save up because its gonna be a big job, just need to tow the car back to the house and once the parts are delivered Im heading back to Pauls 💪
Name: k*** v***
Date: 2018-01-09 22:04:34
Rating: 5
Comment: Fast friendly service, took my truck in and had a major repair done the same day.
Name: C***** C*****
Date: 2017-12-16 09:43:20
Rating: 5
Comment: Pauls automotive, what can I say? Well for starters we found this place on google and decided to give them a call because of good reviews. I called them just to discuss problems and what was going on, and the person I spoke with assured us he would call us before doing any work and let us know about prices. So my wife and I dropped our ford explorer off a few nights later after we got off work. We got a call the next day bright and early, and the mechanic let us know what was wrong. It was more than we were hoping would be wrong, but pretty much what we had expected.Our funds were a bit low due getting stuff together for our first baby, and I talked with him about options since we didnt have all of the money at that moment, and the car was unsafe to drive by all means.Long story short they worked with us and it greatly helped us out, and we got everything paid off quickly due to an unforseen blessing from a different part of our life, but the mechanics at Pauls Automotive were honest, upfront, fair, and quick with their work.Bottom line, I would highly recommend this shop to anyone looking for one.
Name: J******* B****
Date: 2017-11-06 16:21:09
Rating: 5
Comment: Very helpful and kind. They always do a great job!
Name: B*** J******
Date: 2017-10-27 14:12:46
Rating: 5
Comment: Its always a pleasure to deal with Paul and his crew. I have dealt with Paul for over 20 years and have always been very pleased with the work and customer service that i receive. Great shop to take your vehicle to.
Name: J** S*********
Date: 2017-09-30 23:17:18
Rating: 5
Comment: Have been going here for a long time, the workers are very friendly and will listen to your issues along with doing all that they can to get your vehicle repaired.
Name: m***** s*******
Date: 2017-09-24 22:24:37
Rating: 5
Comment: They did their best to find the problem with my air conditioning they werent able to find the leak but they recharged so it works at least until it all eventually leaks out again. They were friendly and fairly reasonably priced. I would recommend them.
Name: A**** H
Date: 2017-09-14 17:33:53
Rating: 5
Comment: I have taken my car to them twice now...both times very pleased with their service and how quickly they are able to get me back on the road. They are also very honest and fair with their prices.
Name: B** S****
Date: 2017-08-28 23:42:00
Rating: 5
Comment: They back up the work they do, they fixed my a.c. back in May or June, it went out last week & they have it repaired today in about an hour, wasnt a big job just a bad seal on a fitting!
Name: R*** R**
Date: 2017-07-12 18:01:09
Rating: 5
Comment: Im rather handy and can tackle most things mechanically. Most of the time, I can handle the repairs with the cars but there are some issues that are beyond my capabilities. When these come up, I turn to Pauls shop. These guys are great and have even simply diagnosed issues and given me tips on how to complete the repair myself when money was tight. Other times, when Im either too pressed for time or ill-equipped to do the repair, they pull through and get things done quickly, professionally and at a fraction of the cost of some other shops (mostly because these guys are honest and dont try to repair things that arent broken).
Name: M******* B******
Date: 2017-06-21 21:44:41
Rating: 5
Comment: I have always had excellent and prompt service at Pauls. If you want honest, trustworthy people to work on your car, I recommend them.
Name: V**** B*******
Date: 2017-05-25 20:45:32
Rating: 5
Comment: Recently relocated to Monroe from CA., and brought our well loved BMW E39 (5-Series) touring wagon here for routine service and to inspect newly rebuilt transmissionfollowing 3k mile break-in. Abundantly impressed with the professionalism here. Got a quick appointment, work was completed ahead of schedule and final price was little less than original quote - frankly a first for me at any shop. Treated well and honestly, I highly recommend them. We will certainly be back.
Name: R***** W******
Date: 2016-04-13 13:36:32
Rating: 5
Comment: Used them for the first time and my experience was excellent. I went to them because they where the nearest VW authorized service center near me. I was getting frustrated and negative, the place I was taking it to and bought it from separated from VW, they told me that they probably couldnt diagnose it. So, when I called Pauls I was still thinking negative. What a pleasant surprise. Kyle was very informative and helpful.Thank you, thank you
Name: B**** B******
Date: 2015-08-24 15:42:22
Rating: 5
Comment: I always take my car to Pauls they always do such a speedy job and very helpful with my little knowledge of cars to help me understand what needs to be done and very honest on what needs to be done right away and what can wait til later. VERY FRIENDLY, VERY HELPFUL and VERY GOOD PRICES! thanks for helping me get my journey on the road to LA safely!!!!:)
Name: J**** D***
Date: 2014-10-01 16:45:36
Rating: 5
Comment: I took my Ford Escape into Pauls knowing something was wrong with the front-end but not sure what. The technician at Pauls, John, called me within two hours to let me know the problem. He explained how it affected my car, the cost of repair and why the fix was important. Later that day, I picked up my car and couldnt believe the difference in how it drove. It felt like a completely new car. The bottom line is this: Pauls provides honest, quality work at prices you can afford. They answer questions, take their time and do the job right. I would send any friend, any family member and any business associate to Pauls Automotive. This family-owned repair shop is by far the best in town.
Name: B** g******
Date: 2013-12-11 06:50:19
Rating: 5
Comment: My car was towed to Pauls from another mechanic who worked on it for 8 days and it still was not running. in a day and a half it was back on the road good as new. I was kept in the loop on all aspects of the repair process. Prices were not out of line. I am a new customer!
Name: B**** N*****
Date: 2013-11-25 14:20:17
Rating: 5
Comment: Very reliable honest and straight forward,
Name: J*** D****
Date: 2013-03-29 18:21:42
Rating: 5
Comment: We just moved to Carleton Michigan, and shortly after had a major engine problem with my wifes SUV. Called early very in the morning and they actually answered the phone! I was impressed that someone was there at that time of the morning because it really helped us expedite getting our SUV back on the road. The owners son was very helpful and got the engine tore down in a few hours, giving me a diagnosis over the phone (I was at work) and several options to proceed with the repair, or a new engine. I made the decision to go ahead with the repair, and within two days we had our SUV back and running perfectly. Well worth the money spent (which I found to be a reasonable charge). Will be using Pauls automotive as my mechanic going forward into the future. Highly recommend.
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Name: J*** m*****
Date: 2024-02-19 10:59:58
Rating: 5
Comment: Had a charging issue while traveling, they Replaced the alternator and I was back on the road!