Orion Automotive Service

category: Auto repair shop, Auto parts store, Auto sunroof shop, Brake shop, Car repair and maintenance service, Oil change service
address: 101 Parkland Plaza, Ann Arbor, MI 48103, United States
Phone: +1 734-995-3188
Monday8 AM–5:30 PM
Tuesday8 AM–5:30 PM
Wednesday8 AM–5:30 PM
Thursday8 AM–5:30 PM
Friday8 AM–5:30 PM

site: https://oriona2.com/
rayting: 4.9
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Crowd: LGBTQ+ friendly,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: R****** G**
Date: 2024-02-12 04:35:35
Rating: 5
Comment: Detailed, reliable, and thorough pre-purchase inspection. Team helped us every step of the way.

Name: J** W****
Date: 2023-10-02 12:44:23
Rating: 5
Comment: I brought my (new for me) 1991 Miata in for service and am amazed what a great job was performed. My car feels new. Great service and friendly staff. I could not stop smiling on my drive home! Thank you.

Name: K**** C******
Date: 2023-09-27 15:15:36
Rating: 5
Comment: This might sound silly, but Orion is the only service place Ive ever brought my Volvo to where I havent felt overcharged or talked down to because Im a young woman. That in and of itself is enough to keep me coming back, but theyre also incredibly communicative, have never needed my car for longer than a day, and I love that I can leave my car here confident in the people taking care of it. My car feels and runs better every time it leaves Orion, and their prices are MUCH more fair than anywhere else that Ive taken my Volvo in Ann Arbor. So grateful someone recommended them to me; I cant say enough great things about this place!
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Name: c****** c*****
Date: 2023-07-31 11:49:42
Rating: 5
Comment: Thorough!!

Name: j****** j******
Date: 2023-07-29 16:15:55
Rating: 5
Comment: Expert analysis and service. Very knowledgeable and communicative. Highly recommended.

Name: M**** M*******
Date: 2023-06-27 17:07:06
Rating: 5
Comment: Mike and the whole team at Orion Auto are superb! I wouldnt recommend taking your Euro car anywhere else in Ann Arbor. Great communication, fair pricing, and speedy turnaround for a large project. Thank you!

Name: R*** F****
Date: 2023-06-12 20:49:50
Rating: 5
Comment: Super professional and excellent work carrying out a pre-purchase inspection for me on a used BMW -- being that Im from out of state the communication from the specialists at Orion was top tier and incredibly easy to work with. Report was detailed and included pictures, testing details, etc. which is really helpful and gave me peace of mind. Cannot recommend this shop enough.

Name: A***** H*****
Date: 2023-04-25 04:46:46
Rating: 5
Comment: Orion automotive was where I took my car for years while living in Ann Arbor, and I honestly thought it was the best auto shop Ive ever had. I never needed to bring my car in twice for any issue, it was a great group of people, and almost every repair or service I got actually came in *under* the initial estimate they gave me.

Name: J*** R*******
Date: 2023-03-08 22:08:35
Rating: 5
Comment: I’ve been here a few times now for small random things as well as a bigger suspension repair for my e90, and Orion always impresses with their professionalism and thoroughness. Though it can get expensive like all German car repairs, the price truly reflects the service. Mike is always super helpful and makes sure to communicate everything! Don’t take your German car anywhere else!

Name: M****** D****
Date: 2023-02-15 22:57:21
Rating: 5
Comment: Used them for the first time on my Audi. They were incredibly thorough, and did a great job communicating. Im a customer for life.Mike was great in his communication and seemed like a great guy in general.

Name: J** S*****
Date: 2023-01-27 20:36:14
Rating: 5
Comment: Mike was an enormous help. Definitely recommend them, and will be going to them for any future repairs!

Name: K**** C**
Date: 2022-07-12 14:59:47
Rating: 5
Comment: Fantastic local business that knows what they are doing and is extremely fair. I have a 2001 z3 that I brought in for service, and the advisors and techs were super clear on their diagnosis, what needed to be done, and educated me on the priority of work as well as what could wait. After looking around for a good local mech, I can happily say Ive found one. Its hard to find a team that does great work and is also honest and this shop does both. On concurrent visits, Ive brought my other cars for advice and they are always friendly and open to taking a look to give an honest opinion (even if it includes not using them and going somewhere else!) Really appreciate the honesty and superb work done by the team

Name: J**** S*****
Date: 2022-07-06 08:51:55
Rating: 5
Comment: Thorough service, friendly staff, and a feeling of trust that they just want to help maintain my car and not sell me unneeded repairs

Name: J***** G********
Date: 2022-01-11 03:11:22
Rating: 5
Comment: Mike from Orion patiently answered my questions and Orion handled the problem with my Subaru Crosstrek same day.

Name: R****** P******
Date: 2021-11-25 17:31:35
Rating: 5
Comment: Very good vehicle repair shop

Name: L*** C******
Date: 2021-09-21 20:10:53
Rating: 5
Comment: Orion Automotive Service is awesome! Probably the BEST customer service I have received in a very long time anywhere. I am a fan. Excellent customer service, beautiful grounds (to walk a dog), professional, and extremely decent and honest. A rare find. I was very impressed. Bravo! I unequivocally recommend.

Name: S***** M****
Date: 2021-09-10 15:20:12
Rating: 5
Comment: All ways so helpful, goes above and beyond every time I’m there.

Name: A**** M*****
Date: 2021-03-23 23:58:35
Rating: 5
Comment: We have trusted Orion with our entire familys car maintenance for years. They are knowledgeable, honest, professional, and feel like part of the family. We value our relationship a great deal! Thank you Orion team.

Name: N***** L***
Date: 2021-03-20 12:35:48
Rating: 5
Comment: These folks are kind, thoughtful in Covid protocols, and went above and beyond repairing our car. The comprehensive inspection was much more thorough than other repair shops we have used, and the mechanics felt honest about which things really needed addressing and which things were less pressing. I also appreciate how Orion supports other businesses and the folks there feel like real members of the community.

Name: s**** s********
Date: 2021-03-17 15:39:58
Rating: 5
Comment: I took my Subaru to Orion for a Comprehensive Vehicle Inspection prior to selling. Rich and his team did a great job of giving me a list of the safety issues so I could confidently sell my car with good karma and honesty for the buyer. It was a great experience. Thanks, guys!

Name: B**** C*****
Date: 2021-02-17 13:05:18
Rating: 5
Comment: Very helpful. Got my F150 in quickly and diagnosed the problem. Gave me an itemized run down of cost of repair. I decided to trade the truck in rather then spend the money. First time I used Orion and will definitely go back.

Name: C***** E*********
Date: 2021-02-06 22:21:52
Rating: 5
Comment: Always wonderful work and really amazing customer service!Have had numerous repairs done over the last few years and will keep coming back!

Name: J**** F******
Date: 2021-02-06 13:07:27
Rating: 5
Comment: Love these guys!Talk me through options on my old truck and have all the fancy machines to work on my electric car.

Name: N**** C*******
Date: 2020-12-30 16:57:04
Rating: 5
Comment: Orion Auto is great. I’ve been going there for years. The repair work is good. And, most importantly, you can trust them.

Name: M****** L********
Date: 2020-12-04 22:31:05
Rating: 5
Comment: I like to buy my cars outright and keep them until they rust. A relationship with a good mechanic is a must-have to make this system work. For many years my 2007 Volvos primary care physician worked at the local dealership and he did a great job. When I learned that he moved out of state it was a true loss. As luck would have it another trusted local business, Ross-Beakes Collision, referred me to Orion for work on my Volvo. In my first meeting there with Mike I noticed a Land Rover in the lot and asked about that. I also own a LR4 and have been driving it to the dealer in Farmington Hills for service.Long story short, I have had both vehicles in for service and these guys did great. They were on top of known issues for both vehicles and thorough in their inspection. Everything they found and recommended was documented with a write-up and photos. Pricing was itemized by service item. And their digital game is on point so we were able to communicate, review work estimates and transact our business all online, a definite bonus in this COVID situation.If youre like me and play the long game with your vehicles I gladly recommend Orion based on my recent interactions with them.

Name: M****** R********
Date: 2020-11-16 16:49:16
Rating: 5
Comment: What type of shop is Orion Automotive? The type of place that takes CARE of you in every sense of the word. A shop that lovingly refers to customers as guests. A place that remembers the names of your children, your pets, the type of wine you like with dinner. Oh, and they are damn good at fixing cars too. I was a proud employee at Orion for 11 years and I continue to trust them to take great CARE of my family and friends. A true Ann Arbor original! Sincerely -The Real Michael Rodriguez

Name: R****
Date: 2020-10-07 20:11:35
Rating: 5
Comment: My family has used Orion for many years and has been extremely happy. Orion recently rebuilt my go kart which had been nonfunctional for more than two years. This business is extremely professional, very instructive about the problems our cars have had, and very cost conscious about helping to take care of older cars, while keeping them running and safe.As a long time resident of Ann Arbor, I can highly recommend them.

Name: B** L*********
Date: 2020-08-29 17:31:21
Rating: 5
Comment: Professional and caring people. Within days of dropping off my car I received a detailed digital report of everything that they found. They included pictures of everything that they spotted. I also had a phone conversation about everything that was found and what they recommended fixing. Very understanding and not pushy whatsoever. Someone even came out and checked on me when I was picking up my car to make sure that everything was working properly. I can tell that they are truly passionate about the work that they do, and the customers that they serve.

Name: G**** S********
Date: 2020-08-20 17:36:28
Rating: 5
Comment: By far the best experience i have had at a repair shop. Super friendly both on the phone and in person. Very knowledgeable and explains everything in a way even people who dont know much about cars can understand. Even went as far as pulling my car out of where they stored them with no questions asked without me even asking. Top-tier service

Name: M****
Date: 2020-08-08 14:54:12
Rating: 5
Comment: Fixed a 13 Outback next day, just in time for a trip

Name: K*** E********
Date: 2020-06-19 01:12:26
Rating: 5
Comment: Had them do some work on my MINI Cooper during the pandemic. Their safety procedures were very well spelled out on their website, and they did great work, quickly, and at a good price. Mind you its not jiffy lube pricing, but its great for the quality of work. My car is running great now.

Name: A***** F*****
Date: 2020-06-04 22:36:20
Rating: 5
Comment: Sent a vehicle in for multiple repairs, the estimates were very fair and the gentleman on staff, Michael walked me through every step and was very friendly, transparent and professional.They offer full vehicle inspections and are able to handle to my knowledge any issue, including engine repair.Every service provided has been done without issue and I would highly recommend Orion Automotive Service for any vehicle concerns.

Name: B*** W*****
Date: 2020-04-21 18:59:11
Rating: 5
Comment: These folks do wonderful work and they are very fair and honest. Highly recommended.

Name: K**** T******
Date: 2020-03-20 01:25:20
Rating: 5
Comment: Great!

Name: D****** L******
Date: 2020-03-03 14:33:08
Rating: 5
Comment: I have just found my new repair shop for my BMWX5! These guys know their stuff and the customer service is superb!

Name: C**** H******
Date: 2020-02-15 02:34:01
Rating: 5
Comment: I was really impressed with how they kept me up to date on the progress of my repairs. They found some parts that were incorrectly installed by someone else and took care of that too. When I picked up my car, they showed me what had been replaced and what was wrong with it. They care about good service.

Name: E**** S*******
Date: 2019-12-05 18:21:59
Rating: 5
Comment: Outfreaking standing!!!! I wont take my E Class Mercedes anywhere else. The folks at Orion (Michael, Michael, Jason, and others) were professional, but the quality of their was Exceptional and a third of what youd normally pay at a dealership. Trust me, see the folks at Orion, you wont be sorry!

Name: M******* R********
Date: 2019-11-30 22:58:24
Rating: 5
Comment: The service at this shop is stellar. The mechanics know their stuff and the prices are fair.

Name: I*** K*********
Date: 2019-10-29 20:11:20
Rating: 5
Comment: Ive been taking my Volvo to the team at Orion for years. From routine maintenance to more intensive repairs, they always do a fantastic job. Top notch service, highly knowledgeable, and all-around good guys.

Name: B***** S*******
Date: 2019-10-16 23:12:55
Rating: 5
Comment: Incredible staff and service

Name: J*** O*****
Date: 2019-10-14 20:32:01
Rating: 5
Comment: Michael is EXCELLENT to deal with, the shop is very clean, their quotes/estimates are very unique and well-done.

Name: A** V***********
Date: 2019-10-12 19:21:43
Rating: 5
Comment: These guys are the best! I had been coming to them for years with my old VW Passat and always appreciated their honest, friendly and thoughtful approach to what service my car needed (and what was a nice to have). When the time came for a new car I tried to take advantage of the covered service/maintenance at the dealership but spent the past two years pinning for the kind service I was used to at Orion. Finally, I decided paying for the service from Orion was better than the free provided at the dealers service department across the street. So happy to be back with this team! Now I both love my car and love the place I have my car serviced. Thanks guys!!!

Name: L**** S******
Date: 2019-09-09 21:36:30
Rating: 5
Comment: They did repair of our electrical system on our car and they did outstanding work!

Name: S**** F*******
Date: 2019-08-30 14:03:32
Rating: 5
Comment: Very professional and honest!

Name: S**** G*******
Date: 2019-07-13 16:16:03
Rating: 5
Comment: Without a doubt, the most honest (and kindest) place you could take your car. I trust what I’m being told. Doing business here never feels sketchy. And seeing Huxley during service visits is an extra treat. 🐶.

Name: c***** r********
Date: 2019-06-03 11:35:31
Rating: 5
Comment: My son used this place for his Volvo and I was very impressed with their top tier service and super clean shop. They make sure things are right with your auto, no matter what it takes. I think I will take my car here as well.

Name: T***** P****
Date: 2019-05-17 20:43:15
Rating: 5
Comment: We stopped by to have our car checked because it was making a weird sound, and had a great experience! We didnt have an appointment (we had just decided to try a mechanic and happened to be nearby) but they were able to check it in between other appointments. They checked it over and explained everything to us, and then they even washed off the car (which was a bit dirty). The waiting room was nice with a lot of cool decor and interesting stuff and a friendly dog to pet. Would definitely go back!

Name: M*** E****
Date: 2019-04-02 15:29:00
Rating: 5
Comment: Great place. Very accommodating, professional, and fair. They were recommended to me by a neighbor and I’ve gone there for years. I trust these guys to work on both of my family’s cars.

Name: J******* S******
Date: 2019-02-26 11:36:02
Rating: 5
Comment: Excellent service excellent job!!

Name: A*** S******
Date: 2019-01-24 20:14:20
Rating: 5
Comment: Incredible knowledge, top notch skill and impeccable customer service. Rich and the guys and Orion Auto have never let me down! The only place I take my vehicles for service. Enthusiastically recommend this shop to anyone in need of auto repairs.

Name: M****** A****** (**************
Date: 2019-01-22 14:41:44
Rating: 5
Comment: Orion is the best!!! Love everyone who works there and they are great people who actually care about their customers and understand the financial stress of car repairs. I wouldnt trust any other place in Washtenaw county.

Name: J*** W****
Date: 2018-10-23 18:56:09
Rating: 5
Comment: ❤ The 3 Mikes! Had a wonderful experience with our Audi. Went to the dealership for a needed repair the dealer couldnt get it done for days and no loaner.. this beautiful immaculately clean shop was able to get it done the next day for hundreds of dollars less! So professional and kind and honest and detailed. I really cant say enough. Oh yeah and the Audi drives great now! Thanks guys!

Name: E S
Date: 2018-08-07 19:09:25
Rating: 5
Comment: Orion are top quality guys doing top quality work. If their prices are not the cheapest, it is because their work quality is the best and you get what you paid for. Nevertheless they will not charge you gratuitously and you can rely on the work they do.I brought a car in with a problem two other repair shops had not been able to find the cause of. They found it right away and recommended how I could fix it without racking up a big bill.Very highly recommend.

Name: A*** K*****
Date: 2018-08-03 12:36:48
Rating: 5
Comment: Short Review:These guys are awesome!They have real pride in what they do...Friendly, honest, knowledgable, experienced...They go above and beyond.This was the best experience Ive ever had with any car shop...Long Review:My Car: 2001 Audi TT QuattroMy Problem: Backfiring, Sluggish Acceleration, Questionable Suspension FeelingMy Experience with orion:I found Orion through a Bing search Audi Repair Shops...I called them at the first minute their shop opened, they answered, they were friendly and helpful...I scheduled an appointment, yet could drop it off anytime early, they have a dropbox…THE COOLEST THING… They email a link that shows ALL the information you need about what is going on with your vehicle… They take pictures and notes of what you told them and what they find and upload it to this page as they work on it… Pricing of parts and labor are shared… You can publish on the page if you want to contact them without calling…They found things I had not expected, yet needed addressing CLEARLY as could be seen from the pictures they shared… (Axle issues)They found sensors that needed replacing…Hoses with leaks.. And other stuff..They gave my car a full out professional inspection (Like the one you expect from an overpriced dealership)...I go in to get the car…They WANT to talk about my car and it’s issues…I asked how the spark plugs looked when they removed them and...They bring out the mechanic from the back of the shop to talk to me!(With my old spark plugs and other stuff they removed)He gives me tons of great advice specific to my car...He tells me things I should look out for in the future…He tells me he WANTS to know how much better my car is running and I believe it!It was WASHED! Such a simple thing, but a pleasant surprise.It runs better than when I bought it 4 years ago, in what would be considered mint condition.There are many simple things these guys do that show JUST how much they have pride in their profession…I now know who is taking care of MY baby. :)

Name: C**** R***
Date: 2018-04-30 18:38:49
Rating: 5
Comment: Orion Auto has a top notch staff and they take such excellent care of me that I actually enjoy getting my vehicle maintained and repaired ! Rich is an exceptional person and this is reflected in the quality of service provided in his shop. I have complete confidence in Orion professionally - plus they provide thoughtful extra touches that totally make my day! I’ve been a customer for 15 years and am so appreciative to have such great car guys.

Name: T**** M******
Date: 2018-03-12 22:17:37
Rating: 5
Comment: I am so happy that I found Orion online. Not only were the office and garage immaculate, but the staff could not have been more helpful / attentive. Their kindness was contagious and I look forward to passing along their name to all of my friends and family! If you are even in need of a service shop, GO HERE!!

Name: S******
Date: 2018-02-17 17:42:12
Rating: 5
Comment: This place is amazing, best service for my Rover.. I had several bad experiences with the Rover dealer in FA Hills, so I took my Rover to Orion. I always felt that they take my concerns serious, they fix my problems fast and reliable. I would recommend Orion to everyone who own a European Car!

Name: F**** P*****
Date: 2018-02-12 23:52:06
Rating: 5
Comment: Above and beyond is an understatement. My wife and I took my senior mothers car. Saab 95 was in rough shape and poorly maintained. I was listened to the entire time from start to finish. I set a $ amount and told Michael if it went above that amount i needed to notified. Not only did I never receive that dreaded call but they accomplished all work plus so much more. Yes people, Im talking extras. Car was cleaned out and they fixed a heating issue without a dollar added to the bill. Mechanic was great with extensive knowledge of that odd breed of car the Saab. If your ever in doubt and in need of a HONEST service shop give them a ring.

Name: J*** J****
Date: 2018-02-07 18:43:49
Rating: 5
Comment: Honest and knowledgeable! They dont give you the run around or treat you like you are am idiot. Great people and amazing mechanics!

Name: G***** P*********
Date: 2017-12-02 04:17:07
Rating: 5
Comment: Awesome, honest and accommodating people here. Excellent communication and customer service.

Name: B**** K***
Date: 2017-11-30 13:16:02
Rating: 5
Comment: Orion has my business and trust forever. This place is a hidden gem for people who care about their cars and appreciate quality service.

Name: C****** H********
Date: 2017-09-13 20:18:47
Rating: 5
Comment: Just the best service around. No BS to get through, just straight up great and straight forward customer service. I wouldnt go anywhere else.

Name: K*** J****
Date: 2017-09-05 16:11:23
Rating: 5
Comment: Rich rescued us with his expertise and wisdom yet again! He managed to diagnose and solve our complicated issue over the phone--amazing. We were very grateful! Love Orion Auto

Name: T*** W*****
Date: 2017-08-20 14:07:49
Rating: 5
Comment: One of the cleanest, nicest and most honest places Ive ever been it. Missy vehicles are done in a day.

Name: Z** O****
Date: 2017-08-03 19:43:09
Rating: 5
Comment: Orion auto was so helpful to us! We hit a chunk of 18- wheeler tire on the highway in our Mini Cooper and were quite nervous something was wrong. We randomly and luckily found Orion auto. They were so friendly and immediately helped us despite their obviously busy lineup. They talked us through what was wrong, fixed what they could, and had us ready to continue our drive within an hour. They also have an awesome waiting area, the friendliest dog youve ever met, and gave us their card so we could call them with questions and for referrals. If we lived closer, theyd totally be our car people.

Name: J***** X**
Date: 2017-07-24 21:51:17
Rating: 5
Comment: They asked for less than quoted, and even cleaned my cars interior!

Name: J*** F***
Date: 2017-07-12 13:14:16
Rating: 5
Comment: Terrific independent auto repair shop. Thorough, efficient, and friendly!!

Name: K**** S***
Date: 2017-07-04 13:13:31
Rating: 5
Comment: If youre looking for a friendly, professional shop with integrity, this is the place. Ive brought my car here several times, once for a major repair that another shop failed to fix, and a few other times for minor issues. Each time they have treated me so well, explained everything they were doing, and never overcharged. I will never take my VW anywhere else.

Name: S****** M****
Date: 2017-06-26 21:35:22
Rating: 5
Comment: Very friendly knowledgeable staff behind the counter same with mechanics. They service youre high end vehicles

Name: M*** C***
Date: 2017-06-02 15:49:34
Rating: 5
Comment: Great service, kind crew, honest people that knows what they are doing. The first thing that struck me was how clean the garage is. They also provided me a lift since I am not from around the area.Finding a good trustworthy place to fix car is difficult, we all know that feeling, if you dont have a go to spot yet, give this place a try.

Name: C****** S******
Date: 2017-04-24 16:43:25
Rating: 5
Comment: I give Orion 5 stars for their service, friendliness and trustworthiness. Ive been a customer for 10 years now. Highly recommend.

Name: J******* L*******
Date: 2017-04-14 19:19:19
Rating: 5
Comment: SPECTACULAR!!! If I could give more than 5 stars I would! I was traveling to Michigan from Pennsylvania when my Land Rover had an issue. Of course my husband was at home and I had my two small boys with me...what to do? I contacted Orion and, although they were very busy, they offered to take a look at my car given my situation. Not only did they quickly take care of my vehicle, the staff was beyond kind, the place was meticulously clean, and they had a wonderful dog in the waiting room (miss you Huxley!) that kept my boys entertained and basically served as a therapy dog for a completely stressed out mom. Thank you so much!!!!!

Name: K** W*****
Date: 2017-04-14 19:03:36
Rating: 5
Comment: Ive lived in Ann Arbor for (gasp!) 55 years, and owned cars here for the last 45 of those years. Ive had several great independent mechanics over those years. Orion, which has been tending my cars for the last couple of decades, is the best of the best. I can say amen to all the stories in all the other 5-star reviews youll see (on Google, Yelp, etc.) regarding Orions service, their helpfulness, their integrity, their friendliness, their creativity, their competence, and (last but not least) their dog.Let me add that, unlike the late-model BMWs and Lexuses that grace a lot of Orions service bays, my typical car is a twelve-year-old Civic featuring 200,000 miles and plenty of rust. So I can testify that Orion is not just a shop for tending to the luxury fleet. Rich and company are equally great at managing cars through their Golden Years - including sage advice on what is and isnt worth fixing, how to keep it running at minimal cost, and sometimes some gentle counseling that its better to junk this old guy rather than paying us to fix him up once more.

Name: Z*** & T** S*******
Date: 2017-02-18 00:49:06
Rating: 5
Comment: I have a Saab so finding a good mechanic can be difficult. I took my car to Orion because they not only said they could fix the vehicle but that they were excited to see a Saab in their shop. The service was incredible and the prices were excellent. I have weird work schedules so I need a shop that is willing to work with my unconventional pick up and drop off times. Michael didnt blink an eye when I requested to leave the vehicle with them for an extended time. They repaired a problem that has plagued my vehicle for awhile and that several other mechanics had failed to fix. Their prices were more than fair especially considering the quality of the work they do. These guys are masters of their craft.

Name: c****** k****
Date: 2017-02-03 22:21:30
Rating: 5
Comment: Its so great to find a shop where i dont dread bringing my car each time it needs service. michael, jason...everyone at orion is professional, friendly and efficient. they have worked me in on the spot if something has come up with my car, and loan me a car (for free!) regardless of the length of time the service will take-- an afternoon or a few days. they dont make a big deal about these things, or expect any great thanks, but its a wayyy different model than ive experienced anywhere else dealership or otherwise. the work is solid and i know i can trust them, so much so,that i hate the thought of returning to the dealership if i buy a new car down the road. its hard to imagine returning to indefinite waits and being treated stereotypically as a woman in a car shop. for now im glad to be a proud customer!thanks guys for everything!

Name: L*** E* R*******
Date: 2016-12-10 08:38:05
Rating: 5
Comment: Orion is the BEST. Moved here about 1.5 years ago and have been using their services. Will never trust my vehicle with other mechanic. You are not taken for a ride with your repair. Orion is honest, fair, & knowledgeable. The hospitality and warmth is authentic. They are like an extended family plus the additional services (car/work dropoff etc) can not be beat.

Name: J*** T********
Date: 2016-12-09 19:46:19
Rating: 5
Comment: I have been a customer of Orion for the past 5 years. The quality of service from top with Rich, Michael and Jason to the rest of their staff has been superb. I own both German and American cars and the diagnostic work and quality of service has been unsurpassed in my experience. I have personally gotten to know everyone at Orion and I continually am impressed with their friendliness and professionalism. I feel very welcome to visit and talk to all the service guys. Their mechanics are at the top of their game. I have had one car that has been rescued a number of times by David from the used car lot because of their knowledge and expertise. Chip and the rest always find time to explain and help out. They do all the small things that make you as a customer feel valued. They have helped me even in situations when I have been out of town and have needed a service consult. It is a very sophisticated shop with a very friendly small town atmosphere. If they cant fix it, it may not be fixable.

Name: P*** T*******
Date: 2016-07-11 02:18:42
Rating: 5
Comment: We have been customers of Orion Auto for years. Quality, honesty, dependability. Besides, the shop and staff are really cool !!

Name: R***** S*****
Date: 2016-06-25 23:35:34
Rating: 5
Comment: There are certain types of professional people that if you know makes life a little easier, a honest mechanic is one. Orion is is a different breed, they explain everything, the customer service is like no other shop around, the shop itself is as clean as a art gallery, the final price always matches the quote, Ive never experienced a issue with work not being completed on time. I really cant say enough positive things about them. If youre looking for your mechanic give them a try!

Name: 1********
Date: 2016-06-20 20:16:21
Rating: 5
Comment: We love ORION Automotive. We cannot say enough great things about this group of hard workers. From the moment they answer the phone, to the moment you drive away with a repaired vehicle, they offer top notch service without the patronizing attitude or the switch and bait drama. They help you prioritize the necessity of the repairs, make helpful suggestions, as well as tell you the truth of when it just might be time to cash your chips in and look to replace. We first discovered them from a message board from other Mercedes owners and with the dealership being idiots, we were at the end of our road. Yet, they were able to help at a FRACTION of the cost and even loaned a vehicle to me so I could continue about my way. They have been our exclusive go-to group with any issue on any of our cars. They like them all. Again, I cannot recommend them enough and suggest to all my friends to first give them a call. No, I am not married to anyone working there. NO, I am not related to anyone working there. No, I have no financial gain in posting this. Except it keeps a great company around. Keep up the great job!

Name: s**** b****
Date: 2016-05-20 15:28:35
Rating: 5
Comment: Very professional service from beginning to end! The technicians are very competent problem solvers, and the ultimate result has always been a happy vehicle. Ill definitely be visiting Orion again in the future!

Name: E*** C*****
Date: 2016-05-19 21:06:17
Rating: 5
Comment: I had a wonderful experience at Orion automotive, the staff and service were both exemplary. I would highly recommend them for your service needs.

Name: S**** A******
Date: 2016-05-19 19:31:39
Rating: 5
Comment: Great folks, doing great work. Thanks!!

Name: B*** T******
Date: 2016-05-13 14:15:47
Rating: 5
Comment: Orian Automotive is a terrific outfit. Top notch customer care is not dead, its alive and well and living on Parkland Plaza Dr. Everyone I have encountered there is knowledgeable , friendly and professional. With amenities like a piano in the waiting area and a friendly dog to keep you company you may forget youre in a garage.

Name: K******* C******
Date: 2016-05-09 20:16:17
Rating: 5
Comment: I cant believe my good luck to have found these guys thanks to a referral from a coworker. They are smart, have high-integrity, and consistently go above and beyond in their customer service. I trust their expertise and guidance, and theyre just, well...nice...which makes visits downright pleasant.

Name: A** R******** A****
Date: 2016-05-09 17:27:26
Rating: 5
Comment: Highest Recommendation! I am so happy with their creative approach!

Name: D****** D*****
Date: 2016-03-02 20:26:38
Rating: 5
Comment: 5 star experience. Professional service at a reasonable price by the most friendly people you will ever meet.

Name: M*** W*****
Date: 2015-11-25 14:48:23
Rating: 5
Comment: Brought in my old A4 Quattro to get ready for the winter, they did a great job getting it ready.

Name: V******* D
Date: 2015-10-27 22:16:31
Rating: 5
Comment: I highly recommend the guys at Orion . I went for a second opinion on some work that I needed on my Audi and they were very helpful, courteous and did a great job on my car. Ill absolutely go back the next time I need service on my car.

Name: P*** M****
Date: 2015-06-17 21:00:46
Rating: 5
Comment: Honest shop with friendly, knowledgeable staff. Highly recommend.

Name: D** M*****
Date: 2015-03-15 13:52:39
Rating: 5
Comment: Hands down, *The* best shop and crew of guys ever. Last year, they moved the operation from their old Liberty shop to Parkland Plaza, just off Jackson Rd – pretty much across the road from the BMW dealer. Why go to the BMW dealer and get hosed, when these guys are better mechanics, who save you money, save the planet, and serve you better coffee than you make at home?Bigger, better shop, with the smartest mechanics, looking out for YOUR interests, above their billable hours. Their floor is still clean enough to eat off, and they are just top notch, honest, and caring. Always done right on my BMWs, and have taken care of many folks I know, regardless if they are driving a tuned supercar, or keeping the old grocery getter on the road.Especially good and respectful to the ladies — no mansplaining, greaseball, dudebro mechanic BS here, and they moonlight as artists, organic gardners, and philosophers – the kinda guys you would wanna bring home to you mother, if thats your thing.

Name: A*** M*****
Date: 2014-12-22 03:21:47
Rating: 5
Comment: I took my vehicle in for a four wheel alignment - the service was performed quickly and to my specifications. The service is extremely pleasant and comfortable. I was forward with the fact that I generally perform my own maintenance, and was provided with some tips for areas I could attend to myself from their casual observation. Highly recommended for anyone from the enthusiast to the casual motorist!!

Name: G**** H****
Date: 2014-10-09 21:24:12
Rating: 5
Comment: I work next door to Orion so I thought I would try the place out - it opened recently and I had less than satisfactory experiences with other Auto Service operations. From the initial telephone call I was treated extremely professionally, all required work on my Jetta was explained fully and costs seemed reasonable. The work was completed and my car was ready exactly when I was told it was going to be. It now runs extremely well and I have no hesitation in taking my car to Orion again. I would recommend Orion to anyone.

Name: J**** W****
Date: 2014-06-30 05:43:19
Rating: 5
Comment: Excellent and honest customer service. Had 2007 A4 serviced and timing belt changed at 113k. Car ran great than unforeseen engine trouble unrelated to prior work a week later. Orion paid to have car towed and repaired at very reasonable cost. Highly recommended!!!

Name: J***** S****
Date: 2014-01-23 18:17:41
Rating: 5
Comment: Orions level of service is excellent. I have my vehicle serviced their, and not only are you dealing with honest people, but the quality of customer service is amazing. I will continue to use Orion now and in the future.

Name: K*** B*****
Date: 2013-08-15 03:18:39
Rating: 5
Comment: These guys magic men!I had to get my moms mini fixed up while she was out of town. I first tried going to the local dealer with little to no luck... the dealer wasnt only unable to not fix, let alone diagnose it, their service was awful. The only thing the mini dealer did right, was direct me to Orion Auto.Not only did I feel like I received a fair price but I also enjoyed interacting with everyone there. They offered to drive me where I needed to go and pick me up when it was done and when they needed to keep the car overnight they where considerate enough to make sure I had a ride home.Long story short, the car runs great and it didnt run me my lifes savings. I will defiantly use Orion Auto again.

Name: L**** S*****
Date: 2013-06-05 15:31:20
Rating: 5
Comment: The folks at Orion Automotive Services are Honest, Knowledgeable, Honest, Accommodating, Honest, Helpful, Honest, Friendly, and most importantly they Provide excellent service!! They are also concerned about your wallet!!NEED I SAY MORE?....probably NOT....but I will!They are also willing to help you out in a pinch. Last year as we were packing my sons car to leave Univ of Michigan to drive back to Maryland the trunk lock jammed and the trunk would not close, therefore we could not load and pack up the car. I called Orion and although they were fully booked they said to bring the car over and they would look at it as soon as they could. They looked at it immediately, fixed the problem immediately....and DID NOT even charge me!! This year in April my son took the car if for service...the car needed some costly work done on the car...Michael worked with us to find parts that were not original Mercedes parts that were much less expensive. They also were able to replace a broken door handle for minimal amount of money after others told me it would cost quite a bit to fix because they had to take the entire door apart, blah, blah, blah!! Not the case with Orion. The only glitch was that the part was coming in after my son was coming home to MD for a few weeks, but he was leaving the car in Ann Arbor. I asked Orion if my son left the car with them, would they be able to replace the handle while he was away; the only catch was they would need to keep the car there for 3 weeks until my son came back to Ann Arbor to pick it up. Of course they agreed to keep the car, without any storage fee and also started it once in a while so that it would start when my son returned.Michael was very willing to call me to discuss the work the car needed, what the costs were, etc even though my son was the one who brought the car in for service. Michael also informed me of other service the car will need in the near future - ie new tires and brakes.I would gladly recommend Orion Automotive Services to anyone. I especially recommend them to University of Michigan students who are from out of state and are in need of honest, dependable, excellent automotive service while away from home.

Name: V**** G****
Date: 2013-04-13 16:51:09
Rating: 5
Comment: I had an alternator installed in Kalamazoo that began overcharging 4 months later, which was still under warranty. To avoid driving back to Kalamazoo the people at Orion Automotive offered to fulfill the warranty here in Ann Arbor. They mentioned it was the first time they have done a part replacement which was under warranty, so it took many calls to the manufacturer to figure out how to handle it, as the original part was replaced by a different shop. They very prompt and kept me updated through the whole process. They did a very thorough inspection of the entire vehicle, and noticed issues that other shops hadnt noticed before. They also didnt push to fix these issues, they simply pointed them out for my knowledge which I highly appreciated. As for the alternator, it was discovered the plug is what was causing it to overcharge, not the alternator itself so it in turn was not under warranty. Because of this I will have to return to the shop in Kalamazoo and have them take care of it. They put everything back together and didnt charge me a dime. They were very friendly throughout this whole process, even though it took up so much of their time.I will definitely be coming back to this shop for any future repairs, and recommending them to all my family and friends. After the bad repair jobs I have had in the past, Im glad I finally found a reputable and honest shop that really knows what they are doing.Highly recommended!