ODonnells Auto and Truck Repair

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Name: T A****
Date: 2024-02-08 16:34:04
Rating: 5
Comment: I got signals on the dashboard in the morning. So I went to ODonnells Auto Repair. They immediately checked my car, found the reason, and solved the problem. The mechanics technician is very professional, efficient, and nice! Its a great experience to me!

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Name: J** A****
Date: 2024-02-02 20:05:06
Rating: 5
Comment: Amazing staff that will go above and beyond for their customers. Huge thanks to Robert, who has delivered exceptional service every time Ive needed a fix :)

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Name: Z******* Q*****
Date: 2024-01-26 18:03:43
Rating: 5
Comment: Awesome service! Friendly helpful staff. They’re the only people I go to for my car needs. Thanks guys for your service!!

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Name: J*** C****
Date: 2024-01-15 21:08:27
Rating: 5
Comment: These guys were able to both repair my cars underbelly and change my oil in the same day. I dont know if I was just lucky, but Im ddefinitely coming back here.

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Name: M****** H******
Date: 2024-01-05 15:44:51
Rating: 5
Comment: OJ was absolutely amazing when I needed immediate help with my door. He took care of it quickly even when they were very busy he squeezed me

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Name: J*** H*****
Date: 2023-12-30 18:51:33
Rating: 5
Comment: Nice and fast had it done the same day

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Name: S***** A*******
Date: 2023-12-15 23:39:54
Rating: 5
Comment: They had my car fixed so fast and even made sure I knew other issues I had with my car, still made sure I had it fixed when I was told even tho they had to order a new part! They even helped me with finding help towards the rest that needed fixed & just altogether so nice & helpful. Even will give you the best discount they can because they understand how hard times are. I highly recommend them not even just because my warranty with my car company makes me have to get engine work there. I ended up having a lot that wasn’t paid for . Thank you so much you guys 🙏❤️

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Name: C**** E***
Date: 2023-11-27 21:41:22
Rating: 5
Comment: Went in at 8:05 am, was called just after lunch with the diagnostic, repairs completed the same day.

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Name: D****** M*****
Date: 2023-11-17 10:38:41
Rating: 4
Comment: Always super helpful and as quick as possible.

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Name: D**** K***
Date: 2023-11-10 16:22:24
Rating: 5
Comment: Good service S/O to Eric and Scott

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Name: j******* d****
Date: 2023-11-09 21:36:04
Rating: 5
Comment: Amazing needed done in Eric did amazing getting my truck in and out.... Awesome place great experience

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Name: A***** S*******
Date: 2023-11-09 21:31:00
Rating: 5
Comment: Staff very nice and professional. Prices were good and service excellent.

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Name: J****** M*********
Date: 2023-09-27 19:15:41
Rating: 5
Comment: Excellent service. Great communication. Quick to repair. Will be bringing all my cars here for repairs in the future

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Name: A***** A*****
Date: 2023-09-25 14:34:02
Rating: 5
Comment: Very effective and helpful

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Name: J******* D****
Date: 2023-09-15 20:50:14
Rating: 5
Comment: Great service, they did an amazing job!

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Name: C*** H****
Date: 2023-09-14 19:49:21
Rating: 5
Comment: I cant even put into words! The guy that owns the place is a very great caring man! Very honest, straight to the point and very kind. One day I locked my keys in the car and he called me a tow truck, my rear end went out and he made the calls to get my vehicle to his shop and gave me a ride to pick up my boys from school! Also very reasonable prices. ODonnells Auto is the place you want to go if u want it straight to the point, andmakes u feel better when ur stressed abt ur vehicle with great conversation, if u have any doubts he will go over it with you about ur veichle! He has all my business!

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Name: D**** H********
Date: 2023-09-14 16:14:45
Rating: 5
Comment: Excellent service! Quick to respond, reasonable price, clear breakdown of what was needed and what wasnt.Their hourly labor rate isnt the cheapest out there, but for the quality and speed of service I got it was more than worth it. Ill definitely be returning here for all my car maintenance needs.

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Name: K**** C***** (**** I***********
Date: 2023-08-28 12:11:57
Rating: 5
Comment: Great experience and explanation of my issues.

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Name: J******* O****
Date: 2023-07-27 14:02:51
Rating: 5
Comment: Scott is great!

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Name: A*** G*****
Date: 2023-07-26 22:05:58
Rating: 5
Comment: I brought my car in last week and after ordering parts I was told it would be done mid-late the next week. I mentioned I had an important test the 27th and they were unsure when it would be ready. They called me today and were able to get everything finished up today. Everyone I talked to was extremely helpful and accommodating

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Name: J*** M*****
Date: 2023-07-10 20:04:39
Rating: 5
Comment: Eric did a great job on my Jeep top notch.

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Name: P****** H*******
Date: 2023-06-30 17:54:15
Rating: 5
Comment: Great interactions with staff and fast turnaround time, would recommend

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Name: D***** S******
Date: 2023-06-23 21:14:25
Rating: 5
Comment: Quick and good services provided.

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Name: L*** L*****
Date: 2023-06-22 22:18:33
Rating: 5
Comment: Worked quickly but made sure everything was fixed. They are professional and stayed in contact with me the whole time.

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Name: T***** R***
Date: 2023-06-22 16:05:56
Rating: 5
Comment: Our bus was having problems during our roadtrip and Scott at ODonnells offered to help us out that day. We stopped at their place in Lansing and Dan, their diesel mechanic, immediately took a look at the bus. Both him and Scott went above and beyond to make sure the necessary parts were ordered and put in so we could get back on the road ASAP. Highly recommend them and their shop!

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Name: D***** M*****
Date: 2023-06-16 13:01:17
Rating: 5
Comment: Everytime i take my vehicle here, its always right on the money. Ive taken my 2015 chevy traverse into chucks garage over on st joe, THEY ARE A JOKE, told me my RACK AND PINION that o donnells replaced was bad and it was going to be another $1800! i decided to take it to o donnels and what do you know. it had nothing to do with a rake and pinion and now my traverse runs great! that was about a month ago, just today 06/16/2023 they replaced my altenator in no time and as usual happy with results!

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Name: M****** C*****
Date: 2023-06-14 20:34:08
Rating: 5
Comment: Very busy but squeezed me in to replace clamp. Excellent work and professional. Reasonable price compared to dealer.

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Name: d**** b*****
Date: 2023-05-16 19:35:56
Rating: 5
Comment: Scott stood behind prior repair , honest , integrity. Thanks

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Name: Z*** L********
Date: 2023-05-10 21:39:54
Rating: 5
Comment: Eric and Scott was an awesome help throughout the entire process! Would 100% recommend this shop to all friends and family!

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Name: M******* M***
Date: 2023-05-09 17:36:27
Rating: 5
Comment: Awesome service...explained my service and saved me money and worry! Eric was so helpful and courteous.

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Name: T** H******
Date: 2023-04-25 13:27:24
Rating: 5
Comment: I have worked with them a lot in 2023 so far, and I have had nothing but quick and reliable service everytime! Scott and Thor have been both of the guys I’ve worked with directly, and they have went above and beyond! Would recommend to friends and family.

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Name: E*** B***
Date: 2023-04-18 20:04:47
Rating: 5
Comment: My car has been there twice they were speedy, very friendly and kept me informed through the process would definitely recommend

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Name: S***** l****
Date: 2023-04-17 18:30:00
Rating: 5
Comment: Scott is really nice. This place does really good job!! I towed my car there on sunday night was done Monday afternoon! Scott really communicates with you and let you know whats going on.

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Name: K**** H****
Date: 2023-04-11 19:56:55
Rating: 5
Comment: Very prompt . Told us what was wrong and fixed within a couple days. Most important kept us informed. When they said they would call they did.

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Name: K********* S*********
Date: 2023-03-23 15:01:33
Rating: 5
Comment: I love this place, just got my Breaks/rods replaced. It’s always a great price, excellent service.

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Name: N***** A*****
Date: 2023-03-23 03:31:21
Rating: 5
Comment: If this is your regular mechanic, you’re doing great. If you need a regular mechanic, go here. Everyone on staff is thoroughly knowledgeable and informed. The details provided in my assessment are crystal clear and I now have a better understanding of my vehicle. They are also incredibly kind. 6/5 stars. The prices here are also extremely competitive and the work is quality.

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Name: K***** D********
Date: 2023-03-22 19:27:44
Rating: 5
Comment: Awesome place! The boss is a very professional and very kind man. I definitely recommend this shop over any In Lansing.

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Name: D***** L******
Date: 2023-03-17 15:55:21
Rating: 5
Comment: Incredibly fast service. Easy to work with and trust worthy

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Name: A****** A****
Date: 2023-03-09 14:33:28
Rating: 5
Comment: I Can honestly say they really do everything to make sure my experience was good!They ended up needing putting a new transmission in my truck and they went above and beyond to make sure it was done properly.Got it back and it rides like a brand new car.Scott the guy that answered the phone was amazing. Each time I called and wanted an update he gave it to me without making me feel like I was bothering him.Would really recommend these guys!

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Name: C**** H****
Date: 2023-03-02 16:03:47
Rating: 5
Comment: Quick & efficient service!

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Name: S***** S****
Date: 2023-02-16 02:54:58
Rating: 5
Comment: Great experience and nice looking out. I have a 26ft box truck and so expectedly, my cost are going to be higher but the pricing is fair.Theyve had my truck now for about a month and have been working on it [I was sold a lemon] so theyre doing a great a job.Two thumbs up.

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Name: B** B***
Date: 2023-02-04 15:05:49
Rating: 5
Comment: Scott got my car up and running really quick. Great place

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Name: J**** G******
Date: 2023-01-27 20:30:03
Rating: 5
Comment: Excellent and quick service. Have used them for variety of repairs as well as routine maintenance for a number of years. Very reasonably priced. Highly recommended.

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Name: S**** F***
Date: 2023-01-13 21:56:44
Rating: 5
Comment: ODonnells service team was very professional their service was very excellent and they took care of me in a very great way and they were very customer-oriented and I was very satisfied with their with their service and I would highly recommend them to anyone that wants to get their job done right on a car keep doing the good work and we think youre great thank you Kathy place keep up the good work guys thank you

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Name: j***** h******
Date: 2023-01-11 15:36:36
Rating: 5
Comment: Great service and work

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Name: L****** M********
Date: 2023-01-09 21:10:54
Rating: 5
Comment: Courteous friendly staff. The quick and thorough service is much appreciated.

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Name: J** C*******
Date: 2023-01-06 15:11:11
Rating: 5
Comment: Great service!

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Name: N*** S********
Date: 2022-12-30 18:07:52
Rating: 5
Comment: Nice friendly and fast service, definitely would recommend

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Name: S******** S****
Date: 2022-12-30 16:32:34
Rating: 5
Comment: Wow! Amazing service! O’Donnell’s, specifically Edward… they went above and beyond to make sure I was taken care of! Im so grateful they were fast, efficient and kept a great line of communication while working on my vehicle! Thanks a million, y’all!!!

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Name: J*** D***
Date: 2022-12-08 17:11:28
Rating: 5
Comment: Awesome shop

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Name: C**** J****
Date: 2022-10-31 15:40:59
Rating: 5
Comment: Excellent customer service. They were prompt with diagnostic testing and contacting me with findings. I love the fact that they provided timely estimates and upfront pricing. I was very pleased with the work they performed on both of my vehicles and would entrust them with my vehicles in the future. Thanks ODonnells!

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Name: B****** W* (**************
Date: 2022-10-28 16:17:05
Rating: 5
Comment: Thanks for taking care of me guys! I genuinely Appreciate your services. I know where to go next time my vehicle has an issue! Thankful & grateful two thumbs up 👍🏾 👍🏾 😊

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Name: K***** G*******
Date: 2022-10-18 09:17:40
Rating: 5
Comment: I LOVE these people. They are always super kind and very understanding. They are willing to help you with your car needed with a amazing smile. I definitely recommend.

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Name: J** J****
Date: 2022-09-21 15:56:08
Rating: 5
Comment: I had an emergency where my sunroof was stuck open and a storm was on on the horizon. O’Donells was able to squeeze me in last minute and save the day! Very friendly staff! So thankful for them!

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Name: S**** J***** L*** L***
Date: 2022-09-01 04:28:50
Rating: 5
Comment: Very nice people. They checked the truck engine light code and referred me to a diesel mechanic. They could not have been nicer!

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Name: C**** F***
Date: 2022-08-31 15:07:13
Rating: 5
Comment: They did an amazing efficient job on my corner eye struck! Thought I was gonna be out of business for 2 weeks and it fixed it in 2 hours!

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Name: C******** G*****
Date: 2022-08-29 20:57:40
Rating: 5
Comment: Replace the motor in my car

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Name: A****** M*******
Date: 2022-08-25 21:14:06
Rating: 5
Comment: Very friendly. Excellent service.

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Name: R********** P*****
Date: 2022-08-15 21:18:02
Rating: 5
Comment: Ms.Jennifer helped me out. She was a blessing got me in and out. 100% happy customer! I highly recommend O’Donnells : )

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Name: d***** L*******
Date: 2022-08-12 19:50:07
Rating: 5
Comment: Im not big on leaving reviews, but with the great experiences Ive had with ODonnells and their abilities to turn our fleet vehicles back over to us, I felt that was needed. Not only do they effectively communicate updates to me, theyre also very friendly and informative when making suggestions. As subject matter experts, I can tell that ODonnells takes pride in their hard work. Jenny has been awesome with communication and shes done great to keep us informed every step of the way. This level of professionalism has played a key factor in deciding to stay with ODonnells for all of our 3rd party maintenance needs! ODonnells will take care of you, just go see for yourself!

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Name: M***** D****
Date: 2022-08-11 17:39:05
Rating: 5
Comment: Very nice people. Got it done quick. Will be back.

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Name: S***** C****
Date: 2022-08-08 13:13:49
Rating: 5
Comment: They are a great place to take your vehicle. They do great work and the staff is professional and courteous.

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Name: P*** C*****
Date: 2022-08-04 18:04:02
Rating: 5
Comment: These guys are awesome. I had never used them before and they like all other shops that are good and reputable were busy. But these guys worked me in and diagnosed my F250 found it to be something simple they fixed it and very inexpensively got me back in the road . These guys are awesome thanks ODonnells

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Name: D*** W*******
Date: 2022-07-19 21:35:32
Rating: 5
Comment: Everyone was great. Tim was awesome to work with. Didn’t try to upsell me on needless service, even when the problem I brought my car in for ended being something else. Will be back.

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Name: i**** y****
Date: 2022-07-12 14:49:46
Rating: 5
Comment: Went to them for a car inspection & they were able to get me in the same day with honest feedback. Very affordable & quick service. Highly recommend!

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Name: M*** M*****
Date: 2022-07-11 16:48:14
Rating: 5
Comment: Jennifer and the crew did a great job on my car! Thanks!!

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Name: J*** T****
Date: 2022-07-08 13:48:37
Rating: 5
Comment: This place had fantastic service

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Name: T** L*****
Date: 2022-07-07 16:24:54
Rating: 5
Comment: Great service. Remained in contact and was very helpful. Diagnosed and fixed my car in a hectic time. Thank you!

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Name: k*** h***
Date: 2022-07-06 18:35:56
Rating: 5
Comment: They were able to get to the truck and have it fixed within 6 hours of me calling and dropping it off.

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Name: j*** R*****
Date: 2022-07-06 18:16:12
Rating: 4
Comment: Great service friendly staff

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Name: A**** B********
Date: 2022-07-01 18:04:07
Rating: 5
Comment: They were very nice and respectful when we dropped off our Journey, they got it done in a timely manner so we could take it on vacation. I would recommend this place to all my friends and relatives.

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Name: A**** A********
Date: 2022-07-01 16:41:25
Rating: 5
Comment: I highly recommend ODonnell service and repair, on south cedar next to paridise mothers. Tell Jenny April sent you. She will get the job done.👍👍👍👍

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Name: W****** F*****
Date: 2022-06-09 14:57:52
Rating: 5
Comment: These guys and gals are fantastic. Truck had no ac and in two hours they had it fixed at a very reasonable price. Everyone is friendly and I highly recommend if you need auto service, go here.

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Name: E*** C
Date: 2022-05-26 13:45:04
Rating: 5
Comment: Very helpful and friendly! They were able to get my fixed and back on the road very quickly 10/10 would recommend

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Name: k l**********
Date: 2022-05-24 20:23:33
Rating: 5
Comment: Jenny is seriously the absolute best! Shes a straight shooter, and she will bust her butt to get your car fixed as quick as possible. She cares about the financial aspect and struggles that come with these issues. She just saved me from financial ruin!

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Name: D*** N******
Date: 2022-05-24 20:03:24
Rating: 5
Comment: Have had my vehicle here twice and have been more than happy with the service and quickness of ODonnells and Jennifer and Thor in the office are the best

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Name: W**** M****
Date: 2022-05-20 00:48:56
Rating: 5
Comment: Was there today and going back next week to get my car fixed.

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Name: J*** A*******
Date: 2022-05-18 21:01:47
Rating: 5
Comment: Very informative on my problems and repairs

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Name: R***** B******** (********* M**********
Date: 2022-05-11 23:36:49
Rating: 5
Comment: I have had my Buick in on several occasions fair pricing and fast service with great customer service jennifer and her crew are amazing I would not hesitate at all giving them my buisness.

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Name: C*** C***
Date: 2022-05-11 13:36:01
Rating: 5
Comment: Thor is great & the manager Jennifer is amazing!! I haven’t received this level of customer service in a really long time. This shop was so honest, trust worthy and transparent!! Thank you Thor for your kindness and attention to detail & Jennifer for your dedication to customer satisfaction and having a peoples first culture approach.

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Name: J**** M********
Date: 2022-05-02 20:27:06
Rating: 5
Comment: Thor was a pleasure to work with got car in and kept my son informed of service the car needed

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Name: S**** T********
Date: 2022-04-28 21:10:48
Rating: 5
Comment: My side mirror was broken , because my truck is 20 years old and Ford didnt have it nor could they give me an answer of when it would be available, so I found one online and ordered it. I took my truck to ODonnells and asked it they would install it and they were willing to install it that day. Unfortunately the mirror was not the correct one. My first visit there and Im so glad I found them. I wasnt even charged for the time they put into it to find the mirror I had ordered was the wrong one. They are wonderful people I will take my truck back to them for all my services ! Great customer service and honesty. I would highly recommend them for any repairs on your vehicle.Susan T.

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Name: B****
Date: 2022-04-27 15:56:52
Rating: 5
Comment: Wonderful customer service staff is amazing big shout out to Jen thank you

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Name: C**** M********
Date: 2022-04-22 15:56:33
Rating: 5
Comment: Fast and friendly customer service. Keep up the good work.

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Name: Z*** L***
Date: 2022-04-19 14:18:07
Rating: 5
Comment: Quick easy job only took 1 day to fix my vehicle !!!

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Name: F***** G***** J*
Date: 2022-04-10 23:19:41
Rating: 5
Comment: Friendly service and fast

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Name: S**** C**** J*
Date: 2022-04-07 19:01:46
Rating: 5
Comment: Dot inspection. Awesome service. Called ahead and they were able to get me right in when I arrived. Great people. Very friendly. Will use their services again when in town.

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Name: J**** A****
Date: 2022-04-05 21:54:35
Rating: 5
Comment: This place is excellent!!!! Handled my car problems fast and efficient. Great customer service, friendly staff. Definitely recommend taking your vehicle to them.

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Name: A***** K******
Date: 2022-04-04 21:35:43
Rating: 5
Comment: We walked into the front office and we got one of the most down to earth, HONEST and personalble people in the industry i could have asked for. I purchased a van from paradise motors and this company does direct work with them along with walk-in customers, I explained what I need done to get my new van back up to snuf under the service contract and she told me straight up I could take this today but I probably wont be able to take a look at it until next Monday so if you want to hold onto it and bring it in Monday that would be the best for you and get some use out of it during the weekend. I took it in Monday, got it back Friday with various parts being installed/repair throughout the week due to the parts shortages. When it was done they called me up and they explained that one of the last components I asked to be replaced was in the paint shop to be installed at a latter time. Oh well, soon. It wouldnt start last week, got it towed over there for diagnosis:starter went bad, it happens, I would know. They received the van on Friday, (closed on Saturday Sundays) it was done and installed and ready for me to pick it up on Monday after 12. Love them.

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Name: B J T*****
Date: 2022-03-29 21:05:09
Rating: 5
Comment: They helped me I was driving and window fell down jenny got me right in and out this place is greatThis is my second time in shop Thor and Jenny are great and easy to talk to I will always come back

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Name: R*** G*******
Date: 2022-03-09 01:25:20
Rating: 5
Comment: They delivered satisfaction in a timely manner. Friendly staff and reasonable prices. They’ll be my spot from here on out. Give them a shot.💯

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Name: J**** W****
Date: 2022-03-03 23:19:11
Rating: 5
Comment: They put 2 tires on. Nice and friendly.

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Name: n******** b*******
Date: 2022-02-24 22:36:43
Rating: 5
Comment: Matt findley was great at helping me get a car.

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Name: A***** H*****
Date: 2022-02-23 22:04:05
Rating: 5
Comment: Very nice and very helpful!

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Name: Z**** S*******
Date: 2022-02-23 17:04:38
Rating: 5
Comment: Thor was absolutely amazing. He worked with me and my truck and was very patient and understanding!

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Name: M*** B******
Date: 2022-02-23 15:30:53
Rating: 5
Comment: Jennifer in the office is amazing...After 2 months of frustrations and runaround from the dealership she took care of me in 20 minutes...Her attitude and personality alone would bring anyone in to do business.

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Name: L*** M****
Date: 2022-02-17 19:39:08
Rating: 5
Comment: O’Donnell’s always goes above and beyond. I brought my car in for rear brakes because the dealer said they needed them. Justin took it for quick drive and popped off the tires to inspect, and guess what…I didn’t need new brakes. Any place that could have made money off of me but chose not to, is a stand up, honest, place to take all of my business to. Thank you, O’Donnell’s!!!!!!!!

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Name: M****** M*****
Date: 2022-02-15 20:53:54
Rating: 5
Comment: They got me taken care of quickly and explained everything they did was very impressed

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Name: R******* R***
Date: 2022-02-11 22:55:00
Rating: 5
Comment: I love this place. They always do an amazing job on my car and they dont try to cheat you.

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Name: J***** R******
Date: 2022-02-10 19:19:24
Rating: 5
Comment: Jenny was a delight to work with she has been kind and got the car done within time frame promised

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Name: R****** M*****
Date: 2022-02-07 14:10:00
Rating: 5
Comment: She made sure I got in today and she got the job done very affordable I will be back very nice lady

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Name: D*** L**** Y******
Date: 2022-02-01 19:08:38
Rating: 5
Comment: Super friendly great to do business with. Will be back for service 😀Thank you Thor & Jennifer

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Name: S**** E******
Date: 2022-01-28 20:24:29
Rating: 5
Comment: A great place to deal with very professional and friendly!! Highly recommended!! Thank you Thor and Jenny for being so pleasant to deal with!!

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Name: T**** S****
Date: 2022-01-27 20:32:53
Rating: 5
Comment: Very pleasant and friendly, would recommend.

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Name: R**** P******
Date: 2022-01-25 22:28:18
Rating: 5
Comment: Great customer service

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Name: A** O**********
Date: 2022-01-25 20:27:33
Rating: 5
Comment: Jenny and Thor were super easy to work with would recommend

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Name: V***** A******************
Date: 2021-10-18 20:48:37
Rating: 5
Comment: Good work done for reasonable cost.

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Name: C**** P***
Date: 2021-10-18 15:02:35
Rating: 5
Comment: I was driving a VW Rialta Motorhome from Ohio to Colorado.. Battery light on,, over heating,, and no power steering. I chose ODonnells because of the size of the Shop. They were very busy. But they got me right in to diagnosis what was wrong. The belt tensioner had broken. They ordered parts right away. Explained what was wrong, gave me a price that was fair. It took a while to get the part, but when you are driving a 2004 VW Rialta Motorhome parts can be hard to find. But the moment the part came in, it was fixed and I was on my way. Thank you ODonnells

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Name: M****** M*******
Date: 2021-10-14 15:56:26
Rating: 5
Comment: I’ve been using O’Donnell’s service for a few years for my motorhome(s). During that time I have been pleased with the service. Recently, after returning home from the road I needed an oil change and it slipped my mind until it was time to hit the road again. I called on Thursday morning hoping to get an appointment that day or the next. They were able to squeeze me in on Friday morning. It may be a small thing, but it was appreciated as I was able to leave for my trip on time.

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Name: T*** R*******
Date: 2021-10-12 22:29:22
Rating: 5
Comment: Jenny was extremely knowledgeable, super helpful and friendly. If you need help with parts, ask Jenny! Thank you!

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Name: Q***** W*******
Date: 2021-09-29 19:01:39
Rating: 5
Comment: Jennifer and Carrie were awesome! My car needed brakes done and they got me in and out quick. Even with the unexpected rotors that had to be ordered. The service was great! Thanks ladies! :)

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Name: R****** L******
Date: 2021-09-23 16:14:51
Rating: 5
Comment: Great price, great service, fast, personable and accommodating! I won’t take my car anywhere else for repairs! Highly recommend!

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Name: J***** L****
Date: 2021-09-07 22:43:29
Rating: 5
Comment: Excellent honest service will definitely be using them in the future.

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Name: H****** L********
Date: 2021-08-31 22:10:19
Rating: 5
Comment: First time car owner, Jenny got me up and back on the road in less than 24 hours!

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Name: D**** E*******
Date: 2021-08-30 14:33:43
Rating: 5
Comment: The receptionist was incredibly friendly. Service was great.

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Name: M****** R****
Date: 2021-08-28 14:48:44
Rating: 5
Comment: I call in with no call and was able to get in the next day…. They were very much booked but had the patience and time. Very professional. Highly recommend!!!

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Name: L**** C******
Date: 2021-08-27 16:42:01
Rating: 5
Comment: I would just like to say how great Jennifer is she has great customer service also, stayed in contact with me about my vehicle.

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Name: K**** C****
Date: 2021-08-27 01:15:34
Rating: 5
Comment: This company is absolutely the best!Jennifer at O’Donnells seriously goes above and beyond for her customers! This company has been absolutely amazing! My car broke down in Pennsylvania and Jennifer was my guardian angel through the whole process! She is an asset to this company! I can not tell you enough how much I appreciate the amazing service I received! From the customer service, reasonable rates and quick service, I will forever recommend this place! Thank you again O’Donnells for everything!

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Name: g*** G*****
Date: 2021-08-26 20:39:20
Rating: 5
Comment: Brought my vehicle in with several issues. Odonnells team was great, they kept me informed on status, parts and costs. I give them a big thumbs up.

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Name: T***** Y***
Date: 2021-08-10 20:52:18
Rating: 5
Comment: Great place to fix your car. Great and Quick service and great work

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Name: J*** D***
Date: 2021-08-06 20:58:28
Rating: 5
Comment: The ladies were very helpful and the price was proper for working in my bus.

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Name: M*** S********
Date: 2021-07-28 16:29:24
Rating: 5
Comment: Both Carrie and Jennifer are professional on time honest I wouldn’t go anywhere else unless they left .

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Name: M***** F******
Date: 2021-07-18 21:47:52
Rating: 5
Comment: Friendly, fair price

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Name: S***** O******
Date: 2021-06-25 13:35:18
Rating: 5
Comment: They were awesome, fast and friendly!

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Name: L***** W*****
Date: 2021-06-18 16:53:43
Rating: 5
Comment: Great place to get your car fixed particularly if you’re a woman! They are so honest and fair! I trust them completely never take my car anywhere else!

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Name: N***** K*****
Date: 2021-05-13 14:48:00
Rating: 5
Comment: I would recommend O’ Donnell’s Auto Shop to anyone that is having problems with their vehicle! They are professional, honest and friendly. They do great work and they genuinely care about their customers and the vehicles they work on. They fixed the over heating problem with my 2000 Jeep Cherokee and it was a lot of labor. Appreciate what they do for the community.

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Name: O**** X
Date: 2021-04-26 18:45:08
Rating: 4
Comment: I feel like they are one of the only vehicle repair shops in town that I can trust. Fast and professional.

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Name: B** S******
Date: 2021-03-18 23:42:41
Rating: 5
Comment: This is a Great Shop!! If you got a high quote from a dealership or a large chain auto shop, give O’Donnell’s a call! I brought them my truck for an engine job and they quoted me an almost unbelievable price compared to everyone else around the area! They took excellent care of my truck and I can tell you they definitely went above and beyond in terms of the quality of the work and overall customer service! They said it could take up to 3 weeks and they knocked it out in a week! 10/10 would definitely be back and recommend more people this way!

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Name: R****** D*******
Date: 2021-03-15 13:36:01
Rating: 5
Comment: Ive been using the team at ODonnells for years and theyve always been reliable, thorough and explain issues so its easy to understand.

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Name: C**** H*******
Date: 2021-03-12 15:26:06
Rating: 5
Comment: I was en route to Northern Michigan when my driver’s side turn signal went out. They were open early and took care of me right away with minimal delay.

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Name: g*** t
Date: 2021-03-07 14:40:22
Rating: 5
Comment: Our malibu was having some serious issues. took it in and it needed a head gasket and timing chain. it was a fairly big job, so obviously cost a good chunk. just a couple weeks later it started driving rough again. called up and they said bring it in. turned out we were facing another pretty big job, valve work. they knew we had just done a big repair and struggled to pull that off. they worked with me and gave me a really great deal that we could handle. great folks there.

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Name: L***** C*****
Date: 2021-03-05 19:41:11
Rating: 5
Comment: An expensive repair quote from a dealership turned out to be a very simple and inexpensive fix by ODonnells. Were so relieved we got a second opinion from this shop. Great service!

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Name: S**** J******
Date: 2021-02-17 14:05:54
Rating: 4
Comment: I had my son bring is veh in for a thermosdat replacement. When they told him that the intake would have to be removed? So I called to ask about this to be sure it was needed. Jake answered and became very agitated when I questioned removing the intake manifold and if that was called for in the published labor guidelines procedure manual? Jake did confirm and I believed him. I then asked Jake to please repair the vehicle. However Jake took a very different tone w me and stated Id rather not work on your car... and implied I wouldnt be happy... He stated that I wouldnt be happy no matter the outcome. That was never my intent, I only wanted to verify their process. I repeated myself 3 times that Id like them to go ahead and repair the vehicle. Jake continued to be rude, surprisingly skeptical and very agitated. When I tried to explain the purpose of my follow up call Jake would talk over me. Instead of begging Jake to please repair the vehicle, I agreed with Jake sent my son back to the shop to pick the vehicle without the repair. We then took the vehicle in to another mechanic nearby. As a consumer and a father looking out for my son, I should be able to ask questions without having a service provider get upset with me.That review above was posted a few months ago and since the company has reached out to me on two occasions and expressed regret. It seemed sincere and they have offered to correct the problem I experienced. Although I had the vehicle repaired by a nearby competitor, ODonnells management does care about their reputation. I imagine my review is costing them business. Everyone who can express remorse deserves a second chance and I am chaning my rating from a one star to four.

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Name: S* T***
Date: 2021-02-03 21:29:32
Rating: 5
Comment: Outstanding.. Very helpful and honest..Again Thankyou..

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Name: E*** L*****
Date: 2021-01-29 22:50:38
Rating: 5
Comment: Thanks for the work. You did a great job on my trucks brakes, and gas tank. You guys rock, and special thanks to Bob!

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Name: M**** P*******
Date: 2021-01-26 01:06:48
Rating: 5
Comment: ODonnells Auto and Truck Repair South are always a pleasure to deal with- they are professional, timely, and honest about diagnosing issues as well as fixing them. All the work Ive had done here is quality and surpasses those of other shops I have taken my car to in the past. Especially as a woman, having a car repair shop that I can trust is invaluable to me and I wouldnt think of going anywhere else..

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Name: c**** c*******
Date: 2021-01-10 14:43:18
Rating: 5
Comment: I was looking for a new mechanic and thought I’d try these guys since you’re close to my home. I was not disappointed! I feel these guys are very professional and do the work that’s needed to be done. I feel they’re very honest and trustworthy. They are now my go to guys for my car!

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Name: m**** g****
Date: 2021-01-08 15:32:36
Rating: 4
Comment: Had to get headlight fixed. Was out of there with it fixed in less than an hour.

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Name: K******* D***
Date: 2020-10-25 03:49:33
Rating: 5
Comment: Great job and dependable

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Name: N***** W***
Date: 2020-10-15 22:03:31
Rating: 5
Comment: After a phone consultation, they helped me coordinate to get my car towed to their shop for a new clutch (manual transmission). They were professional and allowed me to practice safe distancing and pay for the repair over the phone. They even managed to finish the work a few days earlier than expected! Totally professional and accommodating. I cant say much about the pricing, but it matched what I expected based on internet research. Im not an expert in transmission repair, and your vehicle repair needs may vary from mine (2013 Kia Rio Hatchback, 6spd manual). I can say that should you choose ODonnells, you will be pleased with their service!

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Name: C**** M** D*****
Date: 2020-09-06 18:09:50
Rating: 5
Comment: They always do great work.

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Name: A*** p****
Date: 2020-08-22 16:23:03
Rating: 5
Comment: Great place, I come here all the time when I have issues with my car.

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Name: J**** V*******
Date: 2020-08-21 23:40:01
Rating: 5
Comment: I have used them before and they always do a good job. They took the time to ride with me so I could show them the noise that I was concerned about. Turned out to be a minor fix and they did it the same day.

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Name: D**** K****
Date: 2020-07-15 15:00:29
Rating: 5
Comment: The get er done place

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Name: v***** m*****
Date: 2020-07-03 16:20:33
Rating: 5
Comment: Excellent service,and reasonable prices! Highly recommend them for auto repairs.

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Name: S*** G****
Date: 2020-03-07 00:52:24
Rating: 5
Comment: This has to be the best auto shop in town! All the guys are very helpful and they get everything done in a timely manner. I wouldn’t take my car anywhere else but here. Most trusted and made me feel like I was family.

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Name: S******** W********
Date: 2020-02-03 17:58:29
Rating: 5
Comment: Bob, Jake, and Justin are my heroes. My 2011 Buick Regal effectively died. Those three brought her back to life. The timing chain broke and damaged the engine...needed a new engine. Bob put out the feelers and got the engine. Upon inspection, Bob and Justin observed some issues and called for a replacement of the replacement engine. I am glad that I accidently came upon ODonnells on South Pennsylvania. The timeline for the work was minimal and the customer service was second to none. Based upon my experience, I would most certainly recommend ODonnells for car repair.

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Name: L*** O*******
Date: 2019-08-09 02:18:31
Rating: 5
Comment: ODonnells did a great job with our vehicle. Bob was great. He explained the repair and it was fixed within a day. Outstanding service and very reasonable rates.

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Name: B***** M*****
Date: 2019-01-15 17:32:18
Rating: 5
Comment: ODonnells has been my go-to mechanic for the past 4 years. They are wonderful at explaining and showing you what theyve found and discussing options for repair. Justin has taken amazing care of both of my cars. The customer service is impeccable. Julie is fantastic! I have never once felt taken advantage of, and trust their judgement 100%. They are amazing at getting you in quickly and do quality repairs with fair prices.

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Name: L*** S*****
Date: 2018-09-10 19:18:46
Rating: 4
Comment: My kia was fixed here. They do good work but it did take longer than I would of liked. Robert did give me a break off the cost of labor for taking so long he also called around an did what he could to find aftermarket parts to save me money

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Name: K**** H*****
Date: 2018-09-04 19:40:52
Rating: 5
Comment: Awesome experience! Trustworthy and extremely accommodating! So grateful I found O’Donnell’s. :-)

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Name: F**** R***
Date: 2018-07-30 17:20:17
Rating: 5
Comment: This place rocks!

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Name: C******** R******
Date: 2018-07-14 18:42:01
Rating: 5
Comment: These guys were incredibly helpful. They communicated well and explained everything that was wrong. They were very kind and extremely prompt and saved me a lot of trouble by helping me quickly. Helped a bad situation be resolved very smoothly. Super pleased; they were a blessing.

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Name: F**** P***
Date: 2018-06-16 03:48:33
Rating: 5
Comment: As the owner of a dodge, read mercedes, sprintervan, I used to go to Grand Rapids for service when the vehicle was covered under warranty and part of the chrysler family. No more. These guys are helpful, knowledgeable, capable, timely and local! Not only do they service trucks, but they also work on foreign and domestic cars. If you need anything, talk with Ed.

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Name: J* H*** T******** L**
Date: 2018-05-14 20:37:19
Rating: 5
Comment: Got our truck in...pinpointed and repaired the problem ... Awesome..!!!...and they didn’t rip us off.!!

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Name: S**** M**************
Date: 2017-12-27 20:28:31
Rating: 5
Comment: If you want a place who will do quality work, understand your financial situation, and provide good service, then go here. I have never been so impressed with a shop. Not only were they helpful in a bad situation, but they kept working until they found the problem.Honest people, talented mechanics, genuinely a business focused on their customers. Highly recommend. Very highly recommend.

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Name: D** B***
Date: 2017-09-18 23:52:58
Rating: 5
Comment: Brought my car in with what turned out to be a busted shock around 8:30 on a Monday morning, with no call ahead. They called with estimates for that, and a couple of lesser issues I had around 10:30. Work was done by mid afternoon, at a price that Google tells me is pretty good for what they did. Friendly service, no complaints.

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Name: K**** K*********
Date: 2017-03-20 12:34:50
Rating: 5
Comment: Outstanding service! Had a sudden shaking on the highway, came into ODonnells and they worked me into their already full schedule, had the car up and diagnosed quickly, and quoted me a very reasonable repair. Great customer service, was more polite than 90% of auto mechanics Ive dealt with in my life, and explained everything to me as an equal even though Im not a car guy. Ill definitely come here again if I need service!

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Name: L*** L*****
Date: 2017-03-14 17:05:48
Rating: 5
Comment: Wonderful experience, quick diagnosis of engine repair needs, options for service clearly discussed, reasonable cost for repair, friendly staff, work done in a timely manner, and a ride home and back. I would and have recommended ODonnells to friends.

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Name: S**** Y**
Date: 2016-09-29 01:36:24
Rating: 5
Comment: We were traveling in our motorhome and started hearing a loud engine noise. We were over 2000 miles from home so we Googled for a truck repair shop close by. After talking to a couple of shops and they refused to see us, I called O donnells and the person on the phone said we would see you as soon as you come in. We arrived, they diagnosed the problem and Matt, the owner said lets just do it and they fixed it. We were out of there in 2 hours with our problem fixed at a reasonable price. Thank you so much.

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Name: A** J****
Date: 2016-04-05 16:40:43
Rating: 5
Comment: The first draw was that theyre within walking distance of my house. BUT they have very much impressed me with their consistent friendliness, speed, quality of work, and not to mention how theyre open when no one else nearby is. Love em!

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Name: J**** H*******
Date: 2016-03-24 21:37:00
Rating: 4
Comment: Knowledge techs doing services in a timely manner, great for businesses

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Name: A*
Date: 2016-02-10 01:54:19
Rating: 5
Comment: I have been coming to O’Donnell’s Repair since my Dad, owner of O’Donnell’s Repair, handed me the keys to a 2-door Chevy Cavalier back in 1995. Being the daughter of an owner and mechanic allowed me to see all the hard work and effort that is needed to maintain a vehicle and keep you safely on the road. In my early years, I had my fair share of jalopies that needed anything from an oil change to a complete engine overhaul and transmission replacement. O’Donnell’s kept me on the road with reasonably priced repairs tailored to my current situation – never outpricing what I could afford and always finding some kind of solution to keep me on the road. I have been to both shops, O’Donnell’s Repair West and O’Donnell’s Repair South and have received exceptional service at both.When I moved over 300 miles away, I fretted over whether or not I would be able to get the same service as O’Donnell’s in my new location. Unfortunately, I found either incompetent mechanics trying to take advantage of me or dealerships that charge twice the cost on a simple repair. Little did they know, this woman knew her stuff and didn’t fall for their nonsense. Now instead of messing around with those kinds of shops, I take my repair work exclusively 300 miles south to O’Donnell’s. O’Donnell’s is a place that women can trust. I have a young family now and currently drive a 2008 Ford Flex. When the A/C went out on the Flex in 2014, my new baby girl and me needed it fixed and fixed fast. O’Donnell’s South made sure it was back up and running and for half the price of my local dealership. I’ve also had the front and rear stabilizer links replaced, my brakes fixed, among others. The thing I love most about O’Donnell’s is that they offer you a variety of solutions – different parts from used, to generic, to dealer manufactured; and different timelines from doing it right away to saving up and putting it off– and you can choose what will work for you based on your needs and your pocket book.

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Name: C*** W****
Date: 2015-06-09 15:24:51
Rating: 5
Comment: ODonnells Auto and Truck Repair is the best auto service center in Lansing! Ive had work done on many of my vehicles over the course of 14 years and they always exceed my expectations! They are always on-time and on-budget and very informative throughout the process.

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Name: J*** R******
Date: 2015-01-20 23:20:14
Rating: 5
Comment: These guys are awesome. I went in for an alignment today and they did a great job and were very friendly and courteous. I would highly recommend them to anyone and I will definitely return