Monro Auto Service and Tire Centers

category: Tire shop, Auto repair shop, Brake shop, Oil change service
address: 425 28th St SE, Grand Rapids, MI 49548, United States
Phone: +1 616-272-5152
Monday7:30 AM–7 PM
Tuesday7:30 AM–7 PM
Wednesday7:30 AM–7 PM
Thursday7:30 AM–7 PM
Friday7:30 AM–7 PM
Saturday7:30 AM–6 PM

rayting: 4.5
services: Service options: Kerbside pickup, In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets, Wi-Fi, Wi-Fi,
Crowd: LGBTQ+ friendly,
Planning: Appointments recommended,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,

Name: E*** A** C***
Date: 2024-02-08 21:34:12
Rating: 5
Comment: Guys were super helpful and didn’t price gouge me. Got me in and out same day, explained everything and let me know they checked my vehicle over. Definitely will be back and appreciate the service.

Name: c**** a* w****
Date: 2024-02-03 17:41:39
Rating: 5
Comment: Great! Always great customer service!

Name: M*** C******
Date: 2024-02-01 12:57:19
Rating: 5
Comment: I drove 180 miles to Grand Rapids for training with my new job. My car broke down half mile from this shop essentially leaving me stranded. I hobbled my car to the shop and Jeremy got me right in and lifted my car on the hoist. After quickly diagnosing my issue, Monro fixed my car and had me back on the road and headed home by the time my training was complete. I highly recommend this shop.
Click here to view more comments

Name: L**** H*****
Date: 2024-01-29 17:06:26
Rating: 5
Comment: They were very friendly, completed repair very quickly and the faster oil change I have ever experienced and fix a tire with nail in it in 15 minutes.

Name: a********
Date: 2024-01-29 16:25:51
Rating: 5
Comment: Thought I had a bad bearing but it was a reader and I made an appointment and they fixed them 1st thing before I had to go to work and I made it on time 😀

Name: C*** C******
Date: 2024-01-25 16:57:33
Rating: 5
Comment: Got a flat on the way to work. Car was in the shop and off the ground in 5 minutes. Was given a professional recommendation and zero pressure when I decided to go budget friendly. Friendly, kind, and helpful communication. Will recommend and keep in mind for my own work in the future!

Name: R** G*******
Date: 2024-01-18 14:28:20
Rating: 5
Comment: I was truly impressed with the service! I had an idea what the main issue I went in for was, which they did confirm and diagnosed what else was happening, no big surprise. They got my car in and taken care of in just a couple hours the day before the big blizzard here. Did I mention I was a walk in? I also got the repairs financed… …talk about a lifesaver! I will and already have recommended this Monro to family and friends. I’m grateful to have found a mechanic I deem trustworthy, skilled, and reasonably priced.

Name: Y***** N*******
Date: 2023-11-01 16:04:36
Rating: 5
Comment: Awesome people and customer service. Ill definitely come back again.

Name: G** N***
Date: 2023-10-12 11:55:59
Rating: 5
Comment: Excellent, prompt service. Even came in under the estimate by fixing what needed to be fixed instead of what another shop said I needed. Thank you

Name: S M
Date: 2023-09-22 23:19:18
Rating: 5
Comment: Was having a horrible day and stopped close to 7. Richard hosier was lucky to be there to help me. Absolutely hands down great service. I can’t thank him enough for his kind help. Thank you Richard.

Name: S*******
Date: 2023-09-21 01:26:05
Rating: 5
Comment: A good repair job was done as I waited in the customer waiting area...same day, one visit.

Name: G***** B***
Date: 2023-07-26 01:06:21
Rating: 4
Comment: The team was very careful to ensure my vehicle was well taken care of.

Name: R****** A******
Date: 2023-06-02 22:53:14
Rating: 5
Comment: Great service, staff was very helpful and professional. Division and 48th Street location is great

Name: S**** W***
Date: 2023-05-08 20:19:53
Rating: 5
Comment: The manager and staff were very professional and friendly. The do high quality work and provide excellent customer service!

Name: K***** F**
Date: 2023-04-08 13:16:02
Rating: 5
Comment: I came in here with a car emergency when I was stuck in Grand Rapids. Monroe set up an appointment promptly, kept me updated about what was going on, fixed the issue and provided friendly and helpful service. They also didn’t pressure me on any extra services or up charges, which can be typical in the car service industry. Highly recommend for anyone experiencing car trouble in the Grand Rapids area.

Name: H***** M****
Date: 2023-04-04 21:58:29
Rating: 5
Comment: VERY GOOD CUSTOMER SERVICE.Richard was very knowledgeable and Justin did a great job on my tire alignment!!! 100% recommend.

Name: O*** D*****
Date: 2023-04-01 16:27:40
Rating: 5
Comment: RICH the manager, this man right here make the store what it is today. Incredibly professional, knowledgeable, fast, and reasonable. He will take care of your car correctly and timely. This man can get the job done. And don’t be fooled it’s not just a one man show his professionalism trickles down to his staff Monroe is lucky to have him and I wouldn’t think of sending my fleet needs anywhere else if he wasn’t there running the show

Name: m l
Date: 2023-03-14 15:36:15
Rating: 5
Comment: First time customer, will be back again to see the great gents at Monro. Rich is a straight, non pushy, willing to teach, and properly inform their customers manager. Lewis was professional, knowledgeable, and expedite. Thanks again for your honest to goodness professional work! Give them a try, their customer service and work is unmatched!

Name: A**** V** D**
Date: 2023-03-13 17:06:40
Rating: 5
Comment: I was treated fairly and honestly. It took a little longer because I opted to have more services then what I was originally scheduled for. But overall wait time was fair for the services I had done. I felt that the courtesy inspection and tire rotation was top notch and through. It was well worth the wait and price of the oil change. I will definitely be coming back for oil changes in the future.

Name: p**** p******
Date: 2023-02-21 17:16:12
Rating: 5
Comment: My car had issues with rust which caused the service to take longer than planned. they got me back on the road and safely and they cared about me and my needs as a person. their services are a little limmited at this location but no worries, store manager christiene will get you to the right place if they cant do it. michael our tech, was also amazing and a saint!!!

Name: M*********
Date: 2022-12-27 00:12:24
Rating: 5
Comment: I was looking all around couldn’t find anyone to help us put a battery in our 2015 ford focus to travel tonight but then I called talked to Sarah and she told us to head on over and Dom put the battery in and gave us 5 star service both of you guys are amazing thanks again for coming to the rescue! I’ll also call your owner Jeremy to let him know you guys saved us! From the loves❤️

Name: J** D*****
Date: 2022-11-10 03:06:46
Rating: 5
Comment: Derek was awesome. Great manager who goes above and beyond to take care of his customers. I highly recommend checking this place out.

Name: E**** E***
Date: 2022-10-24 11:18:07
Rating: 4
Comment: Great service. They were able to get me in same day and have the work done quickly. Price was a little bit higher than expected going into the shop, but they did quality work, and ended up doing the job a little cheaper than what was quoted over the phone.

Name: M**** P******
Date: 2022-09-22 16:46:40
Rating: 5
Comment: Ive come to Monro many times and they are quick, efficient, and low-priced compared to other places Ive taken my car. Today I went in because a nail was in my tire - they got me in same day, and took care of it within 30 minutes. The people there are trustworthy and have never lead me wrong. Highly recommend and will keep coming back!

Name: S****** A***
Date: 2022-09-09 19:28:25
Rating: 5
Comment: Very fast service, I really appreciated the time Craig took to explain the issues with my vehicle, and the repair was totally successful!

Name: J****** P***
Date: 2022-08-23 16:30:58
Rating: 5
Comment: Everything went smoothly until they ended closed on a Friday but i managed to reschedule for Saturday so it was all good.

Name: N**** B*****
Date: 2022-07-22 21:55:51
Rating: 5
Comment: Super grateful that they fixed my tire and rotated my tires for so cheap! Really nice guy (don’t remember his name) working the front desk. I will for sure be back here in the future! Highly recommend

Name: J***** O*****
Date: 2022-05-20 21:09:09
Rating: 5
Comment: Best service I have ever received. From the front desk to the mechanics and even the young man that dropped us off at our hotel.. We were 100+ miles from home and stranded. Would recommend them to anyone. Thank You Jeremy!!!

Name: J**** H******
Date: 2021-12-13 23:05:48
Rating: 5
Comment: Hank and Craig are consummate professionals! Quick, knowledgeable, and honest Mechanics. It’s rare you find this kind of integrity in the auto space and they have definitely earned my trust. 10/10 will be visiting from here on out. Best in class!

Name: j**** c****
Date: 2021-11-23 22:11:53
Rating: 5
Comment: OMG they are wonderful, oil change, nail in tire, today crazy warning light for low pressure. So incredible Offered to pay them no, how amazing. Great service , great people!

Name: A** M********
Date: 2021-11-08 17:59:19
Rating: 5
Comment: I recommend this place to anyone looking for an honest and knowledgeable automotive repair technician. I have brought vehicles to Monro for several year’s for oil changes. They diagnose any potential problems with my vehicles. They provide a written explanation and instead of insisting to perform the service, give me the information to provide to assist me with getting it fixed by someone I choose.Love the integrity that is not often experienced when needing a vehicle repaired. Highly recommend!Thank you

Name: C****** O****
Date: 2021-10-25 18:10:28
Rating: 5
Comment: My son and I both service our cars with Monro. Their service technicians are always kind, polite quick and efficient. They are knowledgeable and they do great work. Weve never had a problem with them. We trust them to take good care of our cars. Their service is top-knotch.

Name: A******* B****
Date: 2021-10-22 17:40:47
Rating: 5
Comment: I’ve had my car serviced with them a few times and they are great. Repair shops can be a little condescending towards young women and not once were they like that with me. I appreciate their work and kindness so much!

Name: R***** R*****
Date: 2021-10-22 13:36:46
Rating: 5
Comment: After having a bad experience with another mechanic, I towed my car to Monroe. Hank and Craig ( I think thats his name) were so helpful and honest. Gave me multiple option in different price ranges to fix the problem and gave me good advice as well.

Name: R*** M******* (**********
Date: 2021-10-19 17:47:12
Rating: 5
Comment: Hank and the young lady at the desk were so helpful and nice. They told me it would take 30-45 min and it was done in like 20 min. Ive already told a friend about them and how nice and helpful they were!!!

Name: N*****
Date: 2021-09-25 12:46:32
Rating: 5
Comment: I spent nearly an hour and a half at Monroe and I was met with some of the most courteous and professional people in a long time. I plan to continue using Monroe as my auto repair center as well as telling my friends and family they should 2 use Monroe as theirAuto repair center thank you for your kindness and professionalism see you again peace!

Name: S***** R*******
Date: 2021-08-28 11:34:20
Rating: 5
Comment: This was my first visit, i would hope that Monroe wouldve a keeper for the future. Your mgr. Craig was friendly and helpful.. Thank you Monroe of Kentwood, Mi on 4760 S División Ave, my mechanictress did a great.job

Name: C******** L**** R******
Date: 2021-08-16 17:28:40
Rating: 5
Comment: Hank and Greg are always very welcoming when I go there I have been going to Monro since I got my first car in 2019 and the service is amazing. They always have me in and out in a timely matter. I would recommend them to anyone and everyone because it is always service with a smile. I feel like I’m around family with them and it is always a fun and respectful environment. Thank you so much guys for everything you do.

Name: C****** T***
Date: 2021-06-21 20:13:56
Rating: 5
Comment: Pulled in with a flat. Got immediate response from the manager.Inspected the problem.Tire could not be repaired. Made choice new tire. Tire was mounted and balanced.Purchase was completed. Very pleased with customer experience.

Name: S***** G*******
Date: 2021-06-10 18:04:11
Rating: 5
Comment: I got new tires here a year ago & they were really great. They helped me get the price down as much as possible and seem like genuine and honest people. I got an oil change there as well and had a pleasent experience again, even though they had to deal with my gunked up motor from me waiting too long to get an oil change. If yall read this I promise to keep up on it from now on! Super great people & definitely going back 🙂

Name: C******* F**
Date: 2021-06-06 15:10:36
Rating: 5
Comment: My husband and I were traveling through Grand rapids when we were traveling up north. We got a tire pressure alert and were able to be worked into the schedule at Monro immediately to check for any issues. They were able to easily identify the issue and fix it quickly and get us back on the road. They were so friendly and helpful.

Name: E**** W*****
Date: 2021-05-13 02:19:10
Rating: 5
Comment: William was very pleasant to work with. I really appreciated his quick turnaround and follow through with my car warranty service.

Name: D*** C*********
Date: 2021-05-10 14:23:01
Rating: 5
Comment: Hadyn Will and Elizabeth are phenomenal did the work in a very short amount of time more than happy no issues whatsoever. Highly recommend to everyone come here for all your car needs.(I came for struts) 😁

Name: M******* J
Date: 2021-05-02 17:09:41
Rating: 5
Comment: I had a flat tire and the place was booked for the day. They took me in right away as if I was a priority. Very friendly place and good service. I highly recommend to use them for service.

Name: B** S******
Date: 2021-04-07 03:09:09
Rating: 5
Comment: Helping out so we did not get stranded...Low pressure light on the way up North on the south side of Grand Rapids. I could see a screw in the tire and it would not hold air.This Monro location got me in at 5pm on Saturday and quickly patched the hole. Awesome service, upfront pricing. Highly recommend.

Name: A** G****
Date: 2021-03-25 20:05:11
Rating: 5
Comment: I give Monro Auto 5 stars and def recommend because they go above and beyond. The costumer service here is the absolute best. They don’t charge you for things they don’t have to like some money hungry places and I really respect that. I had my car towed there to get looked at due to my engine being locked. Because I couldn’t drive it home they gave me more than enough time to come and get my car without rushing me to get it out of their way. When me and my Dad showed up to tow the car home we couldn’t get it onto the trailer after numerous times of trying to push it up the ramp. William came out and helped us get it up there while they were short handed and busy because he saw us struggling. Because he did that it saved me almost $100 on another tow to get it home. That meant a lot to me because for one he didn’t have to do that and two I had already spent almost all of my money on trying to get another car on the road. That’s all on top of him not charging me because indeed my engine was locked. If you want honest and friendly service, staff that’ll go above n beyond for you, take your car here, their prices beat most places. Thanks again William! Your help was much appreciated!

Name: A*** L*****
Date: 2021-03-08 21:02:06
Rating: 5
Comment: Hadyn was great. He went out of his way to provide superior work and excellent customer service. I will definitely be back and refer anyone I know to your business as well.

Name: L**** J****
Date: 2021-03-02 19:33:33
Rating: 5
Comment: I came here for something totally unrelated to brakes or tires and The Employee named Will, Helped me out so very much! The issue I was having was resolved and he was very kind, helpful and informative! Im highly appreciative! Keep up the good work!

Name: D**** K******
Date: 2021-02-24 21:20:36
Rating: 5
Comment: The team at Monro Auto is excellent. I regularly go there for oil changes, but Ive also had larger work done at Monro as well. The pricing is very competitive and the service is top-notch. Theyve gone above and beyond for me on multiple occasions. On one occasion the manager stayed after hours so that I could pick up my vehicle that day. On another occasion he walked me through how to perform a specific type of maintenance on my car so that I could learn myself. Would definitely recommend them if you need work done by an auto shop in Grand Rapids.

Name: L**** B******
Date: 2021-02-03 14:10:06
Rating: 5
Comment: This place will take care of you. I went to the Jeep dealership across the street twice because I had a tire that was losing air and they didn’t fix anything. The guys at Monro found a nail and gave a quote for service and didn’t charge me anything to identify the problem.

Name: R***** D****
Date: 2021-01-04 02:32:27
Rating: 5
Comment: Awesome places great service. J the manager there was a great guy and has alot of knowledge of your mechanic needs will be doing more business with them in the future.

Name: R****** T*****
Date: 2020-12-07 22:56:41
Rating: 5
Comment: William and his team were phenomenal! I had an emergency today and he fit me right in. The team did an excellent job working together getting things done. Even tho they were extremely busy, everything moved like clockwork! The customer service was incredible. I will certainly be back because I know I can trust the work they did. Thank you so much William and team for all of your help!

Name: D*** H****
Date: 2020-12-04 15:31:30
Rating: 5
Comment: Heard a grinding noise in my back breaks, I just relocated 8 months ago, and with Covid, I hadnt had an opportunity to find a solid auto shop. However, I figured it didnt matter where I was, I was lookingglooking forward to sitting in a car repair shop for hours then be upsold all these things I probably didnt need and swindled and gauged out of hundreds. Not Monro, I made an appointment online, brought my car in, they checked it out (10-15min) the lobby was super clean, empty and I felt safe. It took about 10 min, he even brought one of us back there to look, he then explained the price which was around what I knew breaks and rotors to costs, no price gauging or upselling. He told me that it would take an hour or so and we were welcome to wait in lobby, I agreed, and proceeded to wait, however it only took 20 min out the door. What a pleasant experience I will definitely be back, Unfortunately, I do not have any friends yet, but if I did, ide highly recommend! I wish I could remember the mechanic who was working that day, Unfortunately, I do not, but it was Wednesday morning 12/2/2020.

Name: M***** C****
Date: 2020-11-05 22:03:07
Rating: 5
Comment: Once again, the good people at Monro Auto Service gave five star customer service! I blew a tire and needed it replaced asap. They were able to get me an appointment, same-day, quickly, and for a VERY fair price. I recommend them to anyone that asks.Two thumbs way up!! 👍👍The people at 28th street Monro Auto Service, were very kind, very helpful, and did a very good job at a fair price. While waiting for my car, I observed that they treated every customer with respect and great service.

Name: E******** B*****
Date: 2020-11-02 14:23:35
Rating: 5
Comment: After trying two other mechanics who couldn’t replace my brakes due to insufficient software, Monro was my last try before going to the dealer. Fortunately they had everything needed and were done in only a couple hours! Very nice staff as well!

Name: S****** H****
Date: 2020-10-29 19:21:30
Rating: 5
Comment: I highly recommend Monro Auto. They are professional, honest and highly skilled. While I was waiting for my repair I relaxed in their clean and spacious waiting room. While there, I spoke with another customer that was also very impressed with Monro Auto Service and she had been coming here for years. I am so glad I found this place!

Name: V** V*********
Date: 2020-10-25 17:01:16
Rating: 5
Comment: I stopped in needing simple help with pounding a tire off. They got me right in and helped me very reasonably and so quick. Def will be back when I need more help in the future!

Name: S******* T****
Date: 2020-09-28 22:06:42
Rating: 5
Comment: I recently took my Nissan in for a check engine and TPMS light. They did a great job with fixing my car! Theyre always friendly and I feel like they have my best interest in mind. They also easily explain what needs to be done and why. Ive had no issue after their repairs and oil changes. Ive had experiences with other shops where the job was poorly done or their fix instantly caused another issue. Not here. I will be going back for future oil changes and car issues!

Name: M**** S*****
Date: 2020-09-27 19:52:43
Rating: 5
Comment: I had a small bolt in my tire that I discovered in the late morning, and they were able to take care of it the same day! On a Sunday, no less. The employees were incredibly helpful, and pricing was very reasonable. I highly recommend this location!

Name: C*** H**** (*******
Date: 2020-09-26 17:36:35
Rating: 5
Comment: The manager and the employees were very respectful, and worked on my car no matter how difficult and frustrating it was. The manager has a very high expectation for his shop and is very upfront and honest with vendors about how he wants things done. I will continue coming back here for my work I need done. Thank Rob for helping me!!

Name: J******* A***
Date: 2020-09-02 21:54:51
Rating: 5
Comment: AWESOME service. Fast, professional, and super fair prices. Tyler was slammed and almost at the end of his shift, but made time for my walk in emergency flat tire and was great. Ill be coming here from now on for all my auto service needs!

Name: E**** M******
Date: 2020-08-23 16:56:36
Rating: 5
Comment: Honestly super impressed with the quick in-and-out service. I had a flat tire this morning (Sunday), called and was in an out within the hour. Could not be happier with the service. Would definitely recommend for quick, reliable service and great pricing.

Name: E**** A*****
Date: 2020-08-16 19:33:56
Rating: 5
Comment: Amazing service here at Monro! Listens to customer and provides through explanations regarding concerns you may have with vehicle. They strive to make sure your needs have been met before you leave their doors and affordable!

Name: A***** E*******
Date: 2020-08-13 08:28:00
Rating: 5
Comment: Used Amazons ship-to-store installation for new tires on our Jeep. First time using this service and it wentoff without a hitch. No issues. The person who assisted (believe he was the manager) was professional, polite, and most importantly checked our tires and lug nuts before letting us leave the shop. Very likely that well be returning for other services they offer.

Name: S***** F***
Date: 2020-07-01 23:10:29
Rating: 5
Comment: I trust the people who work here. In my dealings with them, they have been incredibly fair, helpful, honest and are willing to explain any issues and answer all my questions. The only drawback is that they are SO good, so they are often very busy and very full. I would not let that keep you from using their services though.

Name: M**********
Date: 2020-06-22 00:47:20
Rating: 5
Comment: Shane and William are a good pair at running this business. I scheduled an appointment to have my a/c worked on, I went in at the apt. Time and didn’t wait long before my vehicle was brought in. William told me what was needed and soon It was done and I was out the door. Good people, good prices. Would go back again.

Name: D**** H*****
Date: 2020-06-11 21:38:21
Rating: 5
Comment: Sean is by far the most honest and upfront manager. He went above and beyond to ensure my safety. He wasn’t concern about the invoice but focused more on establishing a relationship with the customer. He has gained my trust and my vehicles will only come to him. Before you take your BMW to the stealership, call Sean for an honest quote.

Name: L***** O*****
Date: 2020-06-11 19:06:22
Rating: 5
Comment: Absolutely love getting my car worked on here. Shane is really nice, prices are absolutely fair, and they never try to sell me anything I dont need. Quality work every time. Definitely a customer for life!

Name: J**** L** S****
Date: 2020-06-06 21:57:56
Rating: 5
Comment: Went for oil change &will definitely be returning for future oil changes and repairs I need. This is the cleanest shop& most curtious staff Ive ever met. If it hadnt been for the balloons outside & how nice everything looked I may not have stopped

Name: L**** P******
Date: 2020-05-30 21:35:23
Rating: 5
Comment: Great customer service! My brakes started grinding horribly without any warning. We called on a Saturday around noon and they could get me in at 3 that same day. They stayed a little late to finish the job and we couldn’t be more appreciative. My husband worked with Shane and he said it was a very pleasant experience. Thank you!

Name: B******* S*****
Date: 2020-05-30 13:35:54
Rating: 5
Comment: I had a flat tire and needed a repair. Shane and his crew got it done efficiently with great customer service that same day. I will be a returning customer with any future car troubles!

Name: D*** S********
Date: 2020-05-24 22:19:07
Rating: 5
Comment: Shane and everyone else were super helpful. I blew out my tire and needed to get a replacement quick - they drove to pick up a replacement in Kalamazoo and got everything done in just a couple hours. Awesome people, great service!

Name: G******* P*********
Date: 2020-05-23 20:26:30
Rating: 5
Comment: I recently had my pre owned newly bought Explorer serviced at Monro and I’m extremely satisfied with the work done. Shane and Hayden took the time to explain and show me what was wrong with it. With their help I was able to purchase the vehicle in confidence that it would not break down on me now or in the near future. I direct all my fleet business their way and always recommend them to customers looking for a place to have work done. It feels good to have peace of mind in the fact that if anything happens to my vehicles that I can trust completely in them to fix the vehicles correctly!

Name: M**** B****
Date: 2020-05-08 19:35:59
Rating: 5
Comment: More than one of their team members drove my car to see exactly what was going on. Luckily, they didn’t find anything so they invoiced it as a courtesy inspection at no cost! Even with everything going on, they still make their costumers their priority. Thanks guys!

Name: M****** D*********
Date: 2020-04-16 02:39:41
Rating: 5
Comment: Ive spent some money here and wouldnt change what I have paid. I finally had the last item that needed to be repaired done two days ago and car runs fantastic. Get ready boys, I need some exhaust work done on my 2015 ram. Maybe Mid muffler delete? That hemi is going to sound friggin mean!!! Craig Ill see you within the next couple days.

Name: K******* M******
Date: 2020-03-15 15:02:52
Rating: 5
Comment: Monro was awesome! They were able to squeeze me in for an appointment when I was having issues with my breaks. This was my first time visiting Monro, and I will definitely be back. They were quick, personable, and genuinely care about their customers. My breaks were fixed, I got a great warranty, and prices were very competitive. Thank you!

Name: M*** H*****
Date: 2020-03-05 23:05:38
Rating: 5
Comment: These guys were fantastic. They offered to stay late and help my son with tire replacement on a Sunday. Very courteous and polite. I will do all my business at this location. I wish I could remember the young mans name who helped us (maybe Trevor or Tyler ?) but he was just a super guy. They were busy but you could tell he was committed to helping everyone. Just a great team !!

Name: A**** R******
Date: 2020-03-01 20:08:07
Rating: 5
Comment: I brought in wheels, tires, and tpms sensors I bought online to have mounted up & balanced - on a Sunday! Got me taken care of in a reasonable amount of time. Will be returning.

Name: b***** a*****
Date: 2020-02-29 18:06:46
Rating: 5
Comment: Came in stressed with a fussy baby, everyone here was so respectful. They took care of my car efficiently and affordable! I was at McDonalds next door (feeding my baby fries to calm her down) and one of the workers saw me there and even let me know my car was done! I would definitely recommend monroe auto to anyone. Thanks guys!

Name: C****** J***
Date: 2020-02-27 18:03:24
Rating: 5
Comment: I got a flat tire on my way home from work and was luckily able to make it here. Shane was the only one there and was able to help me right away. They ended up not having the tires I needed so he had one of their mechanics go get my tires OFF THE CLOCK. Shane even worked on the tire prices the best he could. 5 star service.

Name: D****** F**************
Date: 2020-02-23 20:51:40
Rating: 5
Comment: Recently had a lot of work done on my SUV by Monro here. Honest and fair with pricing! Great customer service! I will definitely be returning for future auto repairs. I just hope it’s not too soon...!

Name: C****** L*******
Date: 2020-02-22 19:50:51
Rating: 5
Comment: I went in without an appointment, but they were very friendly and super nice. They fit me in right then and there. They answered all the questions that I had. Great place. Would recommend. Will use this place again in the future. THANK YOU MONRO!!

Name: R** F*********
Date: 2020-02-09 15:09:12
Rating: 5
Comment: Shawn and the guys were great to work with. Walked in with a flat tire, they quickly patched it (better than a plug) and put it back on my truck for $20. I worked in auto repair for 30 years and after talking to them you get a feeling that they are doing things the right way.

Name: M*** S******
Date: 2020-02-08 13:29:54
Rating: 5
Comment: Tyler was amazing yesterday! I didnt understand what was going on with my car, he took the time to show me better, yet explain it to where I could understand. Definitely will be back for all my car needs. Thank you for calming me down and letting me know it was all ok!

Name: M**** B****
Date: 2020-01-27 15:37:28
Rating: 5
Comment: A couple of months ago in a Sunday my tire blew out on the side of the highway. Monroe was the only place open and I needed a tire so I could make it to work. They got me in and out within an hour! They ended up putting the wrong size tire on so the next time I came back they replaced that tire again for me at no charge. Today I needed a valve stem replaced and they just did it for me at no charge! Thanks guys!

Name: J**** C*****
Date: 2020-01-12 19:31:16
Rating: 5
Comment: My car recently broke down. I brought it to Monroe because they have been honest and fairly priced with me ever since i started going to them a year ago. They found the issue quickly and were honest about how much they thought it would cost to fix but I wasnt sure the vehicle was worth fixing. They were patient with me leaving my car there while i figured out my options. When I came back to pick it up, the battery was dead. They were extremely helpful, even to the point of going to their own cars and getting a box to jump my car. That car is gone but I will continue using them with my new vehicle. They have always fixed my cars completely and cheaper than other places.

Name: C*** S*****
Date: 2019-12-31 17:17:05
Rating: 5
Comment: I have brought my vehicle here many times and have always felt taken care of and respected. Tone (Antonio) and staff are phenomenal to work with; the staff is very kind, prompt and professional. I appreciate the way this service center is managed and I will continue to bring my vehicle to this location.Update 12/28: never a disappointment. Thank you for your kindness and professionalism. Thank you Tylor & Shane.

Name: D**** S****
Date: 2019-12-27 22:00:57
Rating: 5
Comment: Kentwood, Michigan - These folks know what theyre doing. Theyre informative, understanding, and very professional. I would recommend Monro Auto Service over any other. And believe me, Ive shopped around. Good job !!

Name: M*** G******
Date: 2019-11-30 20:11:16
Rating: 5
Comment: This service center replaced both of my headlight bulbs and one blew out 4 weeks later. They replaced the blew out bulb for free... what great service. It wasn’t there fault the Napa headlight bulb blew out 4 weeks later after being replaced.

Name: B**** S******
Date: 2019-11-17 17:43:41
Rating: 5
Comment: Had an issue with the RT front tire 2016 Chevy Colorado that Todd Wenzel Buick was supposed to have repaired.... NOT. Walked in and they got the truck in right away, DXd the issue repaired it and off we went, Thanks Guys for a great job!

Name: S**** F******
Date: 2019-10-01 02:18:46
Rating: 5
Comment: I went in for my appt and was immediately given confirmation of what I assumed and knowledge of what I needed. Tone, took care of me from drop off to pick-up, as well as giving me a quote $300 cheaper than any other shop for my Mercedes. I will not only be back for anything I need, but recommend them to any family, friend or coworker. Thanks again for all the hard work!

Name: A****** P*****
Date: 2019-09-28 20:03:04
Rating: 5
Comment: Solid team of mechanics here. Very professional, kind and courteous! Craig was easy to talk to and outgoing. Thanks for the laughs today, you all rock! I highly recommend these guys for any services you need!

Name: T***** B******
Date: 2019-09-12 14:05:02
Rating: 5
Comment: These guys are awesome. They helped me dodge a bullet when I was shopping for cars. I found a car that seemed to be in decent shape. I took it to them to look at it and they took the time to show me around $3,000 worth of rust damage under the vehicle.These guys are not afraid to tell you how it is, and theyve earned my business and recommendation to anyone in the area!

Name: K***
Date: 2019-08-05 10:24:06
Rating: 4
Comment: Service seems fair and reasonable. Only reason I give 4 stars is because I was quoted a price then they called back later and said they made a mistake with the pricing. Didnt offer an apology but said Well at least I didnt do the work without asking and charge you more. I get it that they cant exactly give away services due to honest errors but even $10 off the oil change and an apology would have gone a long way.

Name: C******** S****
Date: 2019-08-03 22:37:13
Rating: 5
Comment: Tony and his crew went above and beyond to fix my car. They went out of their way to help me get back on the road today. Using science to figure out how to fix my issue and a lot of phone calls and some leg work they accomplished their goal to have my car back on the road the same day I dropped it off, which is today! I cant thank you enough for all that you did for me. I will definitely be putting the word out for the awesome service you gave me. Thank you, Catherine Smith

Name: W****** B****
Date: 2019-07-14 16:45:40
Rating: 5
Comment: Great staff: came in on a Sunday with a slow leak in my tire, they had me up and rolling in 25 minutes. Try to get a tire patched on a Sunday in Grand Rapids. Anywhere.. they will do it with the professional service..

Name: B***** S***** B****
Date: 2019-07-07 19:18:27
Rating: 5
Comment: Great service. The Assistant Manger Tylor was very helpful and made sure my experience was a good one. I would recommend this place to be the next service provider you should select!

Name: E******** D******
Date: 2019-07-07 18:46:39
Rating: 5
Comment: My tire pressure light was on and no place was open on a Sunday so I stopped in here. Tyler checked my tires, filled them back up and sent me on my way in just a few minutes. Would definitely recommend.

Name: P****** C*******
Date: 2019-06-30 17:20:20
Rating: 5
Comment: Great customer service by the assistant manager. Friendly and knowledgeable. I needed a tire patched on a Sunday, not many places are open and it was done within 30 minutes. I would definitely recommend Monro Auto Service if you need brake work or new tires.

Name: o*** a*****
Date: 2019-06-30 16:25:19
Rating: 5
Comment: Quick service. Scheduled appointment day Before, and they got me in the next day!Only place open on a Sunday, great customer Service. Will definitely come back if needed in the future.

Name: L*** B*********
Date: 2019-06-23 10:40:12
Rating: 4
Comment: I can only give these guys for stars because even though they had really great service and totally worked with me on the price they told me that my car would be ready in about an hour and when I called later that day again told me an hour and when I called again they were still finishing up. It was frustrating because they could have just been honest with me from the beginning. It was a holiday and they were working and there was nowhere else to go I still would have used them I just would have known how to plan my day better.

Name: R***** C*****
Date: 2019-06-18 14:21:18
Rating: 5
Comment: John is Awesome!!! We came to Grand Rapids for my nieces birthday party, and when we got to our car we had a flat. Made it to their location and i had a nail in my tire, they fixed us right up. Super friendly, and the bathroom... Never have i been to any auto shop with a clean bathroom, but Johns bathroom was so Clean and Fresh smelling, me and my mom were Pleasantly Surprised!!! Keep up the good work, and Thanks Again for helping us out!!!

Name: G****** B******
Date: 2019-06-09 20:20:43
Rating: 5
Comment: Came in at 4 pm on a Sunday afternoon. First and foremost nobody is open on Sundays but this Monro brakes and tires location was. They took me in as a walk in right away. They were busy closing up soon everything . Still took care of me . Not only was I happy with the service. But y’all wanna talk about good customer service these guys are A-1. Any problems I have in the future I’ll be coming to this location first. Great group of people and clean legit environment. Strongly recommended for y’all in need. They are dependable, reliable, and friendly ...

Name: E*** T****
Date: 2019-06-04 21:02:48
Rating: 5
Comment: Super nice people with great service! Very professional and knowledgeable . Explained everything so i understood what was being done and why. Only place I will go in the future, and I would highly recommend them to anyone i know.

Name: W*** M*****
Date: 2019-06-04 12:28:54
Rating: 5
Comment: John is absolutely awesome! He was extremely knowledgeable & got my car running better than the day I bought it. I wouldnt bring my vehicle anywhere else

Name: R***** B***
Date: 2019-05-29 23:20:34
Rating: 5
Comment: These guys took really good care of me. they went way above and beyond to get me together for the up coming weather!I had a blower problem in my truck going on 3 years and believe it or not, no other place I tried including the dealership, couldnt get me the right parts. One day full day of thinking outside the box and like magic! I now have air for the summer!!!!!All you need in this world is:One good doctor.One good lawyer &One good mechanic(((((These guys))))

Name: S******* G****** -*** D****** D******
Date: 2019-05-12 15:04:48
Rating: 5
Comment: Swapped my lower control arms and a week later had a clunk i couldnt find. Couple other shops couldnt it either. Anthony found it in 30 seconds, loose tie rod, and had it fixed and alligned the next morning. 100% recommend this shop.

Name: D*** D*****
Date: 2019-04-29 14:45:34
Rating: 5
Comment: Had the most RELIABLE & positive estimate from “Anthony Long with the assistance of Brandon Briski” Got me in and out within No Time! Feedback was on point to the Tee! Even printed out more paper over and over after I tried to not get certain parts done, lol.. but I absolutely loved the service and appreciate the time and demonstrations of how things operated! Definitely calling this shop HOME‼️

Name: J** K******
Date: 2019-04-24 08:44:18
Rating: 5
Comment: Amazing service. Called ahead of time to see if they would do exhaust work. John the manager said he would take a look. Got there at about 6pm, they got the car on the lift and told me they would do it. 7:20 and the new muffler is welded on and ready to go. Super friendly people, and they stayed late to get it on for me.

Name: J*** S******
Date: 2019-04-20 21:30:46
Rating: 5
Comment: Great people, great prices. The team at Monroe has always taken amazing care of us and our vehicles. They explain everything, and let us know of other issues that may need looking at with out scaring us into a fix We don’t really need. These guys have earned my trust, and my business.

Name: A****** L******
Date: 2019-04-19 17:01:24
Rating: 5
Comment: Highly recommend! I stopped by in a panic when I found a leak in my tire and it was quickly patched up. John was super informative and immediately made me feel like my car was in good hands. Thanks again!

Name: B****** S******* R******
Date: 2019-04-18 15:48:39
Rating: 5
Comment: Highly Satisfied. They had not just me, but everyone in, out and satisfied in a very timely matter. I worked 10 years in Retail Management and appreciate the hard work they put in. Thank you.

Name: B**** K***
Date: 2019-04-10 16:02:40
Rating: 5
Comment: As soon as i walked though the door i was pleased. very nice and respectfull quick service, low prices,all around pleased very good service they told me about some other issues i had no idea about thank God i recommend Monroe Auto to all!!!!!!!!

Name: S**** B*****
Date: 2019-04-08 14:01:27
Rating: 5
Comment: John and his team were very helpful with replacing the transfer case on my vehicle. I would recommend Monro as your preferred shop for any repairs. They will get the job done.

Name: B**** H****
Date: 2019-03-31 16:15:23
Rating: 5
Comment: They were able to give us the best price and same day service for 4 new tires - on a Sunday no less! Really great customer care and quality work. Highly recommend.Update: It’s been almost two months since we got new tires and something felt off. Turns out our tires were out of balance.Monro was able to get us back in right away, fix the issue (free of charge). I still highly recommend them and plan to come back when we need to replace our brakes this summer.

Name: P*** S********
Date: 2019-03-31 16:10:46
Rating: 5
Comment: Made fast work of replacing my tires when I had an emergency and made sure I knew what was going on with it the whole way through. Good guysEdit: had to come back a couple months later, turns out theyd had an issue with their tire balancer at that time so they fixed the balance on our tires for no charge. Still five stars!

Name: R****** V** A****
Date: 2019-03-30 13:44:29
Rating: 5
Comment: John is great. Needed a quick turn on severely worn tires and was able to set up the replacement over the phone in 30 seconds. Thanks John for your great service and careful attention to details. I hope we get to do business again.

Name: K**
Date: 2019-03-28 22:13:02
Rating: 5
Comment: John and Ken are awesome. Got me in and out in a timely manner and made sure all of my questions were answered to the best of their ability... Definitely recommend bringing your car here. My 2014 accent rolls even better. Thanks guys.Kyalah. B

Name: A*** K***
Date: 2019-03-14 16:37:18
Rating: 5
Comment: Craig and the rest of the monro crew are excellent. Friendly, time efficient staff get the job done quick and for a great price. Would definitely recommend this location to anyone for their oil change needs

Name: A***** S*********
Date: 2019-03-12 21:39:01
Rating: 5
Comment: The store manager, John Rush, was very personable and great to work with! They fixed my brakes and roders for a fair price and had my repair completed quickly. I will return here for other car repair needs in the future and refer friends and family.

Name: M*** D*******
Date: 2019-03-10 16:42:07
Rating: 5
Comment: I was very impressed by the customer service I received. My GMC Terrain was in need of new brake pads and rotors, but I was not particularly familiar with the process. The manager, John, was friendly and insightful and made me feel comfortable with the repairs needed. I was able to take advantage of a great deal they were running and left the shop with all 4 sets of pads and rotors replaced for a very reasonable price. The service technician gave me some great pointers regarding the new pads as well. I brought the vehicle in, had it diagnosed, and had the replacements done on all 4 wheels in a total of less than 3 hours. To me, that is fantastic turnaround on a walk-in appointment. I have been turned away from competitors even when I just need tires rotated because “I didn’t have an appointment”. Not these guys though! 5 stars all the way around.

Name: C******* P*****
Date: 2019-02-22 14:09:16
Rating: 5
Comment: Over the last couple of weeks we have had our Town & Country in for some unexpected issues. One being a coolant leak & the most recent trip this week was for an oil leak. Hank & Craig have been AMAZING, they are so helpful & always go the extra mile for us!! Its feels great as a consumer to know that these group of guys are an honest, caring, & trustworthy. I have recommended them to friends & will definitely continue to do so! Thanks again Hank & CraigThe Pobudas

Name: C******
Date: 2019-01-30 17:35:43
Rating: 5
Comment: Hank and his staff have helped me through 3 different vehicles in the last couple years . I even called them during this snow storm on Monday for wipers and they helped me right away! Even put them on for me! I will tell everyone I know to come here for honest, fast and affordable service!!! Thanks Hank!

Name: R***** V
Date: 2019-01-18 19:53:43
Rating: 5
Comment: Working at another small shop we always outsource our alignments to them and they do an excellent job and of the hundreds of vehicles they have done for us, never once have I ever heard a customer complain about them. Hands down best alignment shop around GR!

Name: A***** M******
Date: 2019-01-18 14:53:01
Rating: 5
Comment: Called Mike with a question on my work vehicle for possible tie rod replacement. Dropped the transit off late Friday afternoon to be looked at Monday morning. Received a call just after 9am Monday with a confirmation and a quote. He had it completed within 2 hours, so we could get our crew back out on the road. Thanks for the great service, Monro! We will certainly bring the rest of our vehicle fleet in for service and repairs in the future.

Name: S***** J
Date: 2019-01-12 22:39:08
Rating: 5
Comment: Stopped in to see these guys on a recommendation from a friend and man am I glad I did! Had an issue with my muffler (a little on the loud side) they got me some new parts for it and now I am quiet as a mouse :) Great service at Monro! I will defiantly be back when I need something done. Jeff was an absolute help in getting me the right stuff for the most cost effective price, explained everything in detail too! A+++ store fore sure

Name: M*** G******
Date: 2019-01-10 02:37:07
Rating: 5
Comment: I used the website to make the appointment it was siplme to select a time that worked for me i got there a little bit early. I was greeted by tye technician i dropped my car and keys and left i promptly received a phone call with an estimate for my repairs which was very reasonable. I later received a phone when my car was finished it was again prompt didnt take even as oong as i expected. When i got there my car was in great shape the loud muffler noise was gone and i got a full report on a free inspection they performed on my tires brakes suspension sytem etc .i will be going back if i ever need auto repairs again.

Name: T**** S***
Date: 2019-01-05 22:02:35
Rating: 5
Comment: We came here because of an emergency tire shred. We are from Georgia and I can honestly say, John the manager, was one of the nicest and most genuine guys Ive ever met. He gave us knowledge on the problem with the tires, alternate solutions to the tires that were unavailable for instant purchase, and solutions for future options. I thought he was the owner, until he told me he was manager. I told him he acted like the owner. He was that knowledgable, and that service oriented. Thats SERVICE at its best. This place was awesome! Thanks John!

Name: C*
Date: 2018-12-27 16:03:22
Rating: 5
Comment: I was very happy with the friendly and fast service. Loved the convenience of scheduling appointments online. I know nothing about cars so I really appreciated that employees didn’t treat me like an idiot and they respected my concerns about my vehicle. They got it in the shop and did everything I asked in only a couple hours.

Name: A**** R*****
Date: 2018-12-11 22:01:01
Rating: 5
Comment: Have been coming to Monroe for several years now. Always had great service. Managers have come and gone from the stores, most were good, John from Jenison store was horrible. Ended up going to Division store and I was owed a new tire senser. Bill helped me out with that and even the same day. Thank you for your good service.

Name: m*** h***
Date: 2018-12-09 21:20:56
Rating: 5
Comment: I had visited the Monro Auto today located 425 28th St. Store 1221Don your service tech was truly a life saver!By the time my truck was towed for the 3rd time since Wednesday, I was at my wits end,Don figured out in less than a hour that what I thought was a starter issue, was not that at all.I wanted to just send a special Thank You

Name: M***** D***
Date: 2018-12-04 19:51:25
Rating: 5
Comment: Craig the manager was very professional and was straight forward with the work the mechanics did on our vehicle. We realized we have been overpaying at other places. After years of going to the same auto shop we are now changing to Monroe Auto Service because of better quality and saving money. And was very straightforward on the work the mechanics did on our vehicle. I highly recommend this business for auto work!

Name: R***** A******
Date: 2018-11-29 20:20:06
Rating: 5
Comment: Today was the 3rd time I’ve brought a vehicle to this location and let me say that it’s by far the best one I’ve been to! Craig at the front desk is professional, courteous, and always friendly. Making an appointment is easy and they get my vehicles in and out quickly! I’ll definitely continue to do business at this location.

Name: A**** L*****
Date: 2018-11-25 14:01:00
Rating: 5
Comment: The guys there are very professional, and they get the job done! Also, they beat any price for a set of tires! I saved around $200 with them! This is my new go to place, and would highly recommend to anyone who needs auto repair!

Name: J***** B****
Date: 2018-11-13 22:36:42
Rating: 5
Comment: Craig was very professional and personable. They were transparent on what was wrong with my vehicle and the cost of repair which was competitive in price. I also liked the detailed courtesy vehicle inspection which was more detailed than I have received from my normal dealership. They have earned my business for any auto repairs moving forward. I would recommend them because of their great customer service and ease of doing business.

Name: M*** H*****
Date: 2018-10-21 19:53:11
Rating: 5
Comment: Submitting my review while I wait here in the shop for my oil to be changed. Just overheard the owner call a woman back and tell her that she didn’t need brakes. Took the time to explain why she may have been hearing a noise and why her brakes were in good condition. Don’t know about you, but I think too often if given the opportunity to make a sale the average person would take it. Appreciated the lead managers’ honesty and willingness to educate.This on top of them being able to squeeze me in last minute for an oil change this afternoon and actually got me in on time.

Name: L**** T***
Date: 2018-09-23 13:47:27
Rating: 5
Comment: We were in Grand Rapids for the weekend and on Sat night the brakes started to grind at the end of braking. Who is open on Sundays????? Thankfully Monro was, we brought the car in they took a look and in a short time the car was ready. Turns out the parking brake was a bit stuck, they released it, lubed it up and $25 we were all set. WOW...honest and cant ask for more! Thank you Monro

Name: d r******
Date: 2018-09-08 19:07:58
Rating: 5
Comment: Great experience. Shayne, the new manager, answered all my questions, and got the work done well and at a reasonable price. Ill be bringing my car back the next time I need work done.

Name: B**** F****
Date: 2018-08-09 15:06:08
Rating: 5
Comment: Great service with a smile. I came in to have a inspection done on my brakes because of squeaking. The manager Craig told me it wasnt and a service tech explain why it wasnt the brakes. I went in to get my U-joints replace and I having to replace my driveshaft (rear) because the manager Craig said somone that replaced the U-joint before did not do a good job. Craig did show me why. I was in and out in a hour and fourty minutes. The techs and manager was vary respectful and explainable to me.

Name: A*** D****
Date: 2018-08-08 11:06:21
Rating: 4
Comment: These guys have honestly earned all of their positive reviews. They were easy to schedule (and able to schedule within a day instead of making me wait 4-5 days) and the entire team I interested with were all very knowledgeable and nice!

Name: J***** K****
Date: 2018-07-22 01:43:54
Rating: 4
Comment: Ive brought two vehicles to Monro for brakes. They gave me a fare price, not the cheapest but Im overall happy, especially with the turn time. They are able to get their customers in and out within a very reasonable time! They are honest about their diagnosis which is clearly HUGE when it comes to mechanics.The prices on tires are out of this world in comparison to Berger Chevrolet, Discount Tire and Kool Chevrolet.

Name: M**** L****
Date: 2018-06-21 21:56:23
Rating: 5
Comment: Manager was awesome and service was excellent. Did not try to take advantage of us in any way and took care of the problems fast! The manager even informed us on some other things with the vehicle to keep an eye on and ways to fix it for cheap.Took my wifes vehicle in again here last week. I was told one price over the phone which I thought was pricey, but know from past experience they were honest and fair. Went to pick the vehicle up when they were finished and it ended up being over $100 cheaper then they quoted me. I love this place and will bring my vehicle here for anything they can repair and my son will start bringing his here as well!

Name: J***** b******
Date: 2018-05-25 17:34:57
Rating: 5
Comment: Great place!!! I stopped in without an appointment on a busy memorial weekend. Craig squeezed me before the next appointment was to begin. They diagnosed the problem and quoted me the repair price. They promptly fixed it and then lowered the price $50. Awesome job! I will defineatly be a return customer!!!

Name: N****** B*****
Date: 2018-05-09 17:40:47
Rating: 5
Comment: I went in for an overview of my truck and the service exceeded my expectations. Craig was the employee who spent the time checking my vehicle for issues other than the ones I initially were worried about. He was very professional and honest with me the entire time I was a client at the shop. He fixed the issues I had and I haven’t been to any other shop since. The only place I go for oil changes as well 😄 thank you Craig!

Name: C**** K******
Date: 2018-04-04 10:47:31
Rating: 5
Comment: Had a ball joint fixed/replaced and I couldnt be happier with Monro. They really helped me out, and Don the manager on duty made me feel better about the situation and ensured it was done on time and for the exact price quoted to me. Thanks guys! Keep up the great work!Adding to my post..Brent the manager on duty for another repair was an amazing help as well. He is the original reason I will choose Monro for life and was very informative and gave me, what I feel, the best deal on getting new brakes/calipers replaced. Again, keep up the good work guys! I will be in again the next time I need brake/muffler work!

Name: N*** �*********** R
Date: 2018-03-21 16:00:01
Rating: 5
Comment: Great place got new brakes and rotors installed while I waited was 2hrs but it was done correctly. I will be back for a few other repairs I need done along with tires and some hvac work in the near future. Thanks again.

Name: D*** B****
Date: 2018-03-12 21:25:04
Rating: 5
Comment: Awesome service!Today I noticed a noise with my brakes while driving to work.I contacted Monroe. They were able to work with my schedule and fix my brakes today after work! Thank you for your great service. I highly recommend Monroe to anyone with vehicle issues.

Name: N**** O
Date: 2018-03-10 23:04:07
Rating: 5
Comment: We showed up with two vehicles without an appointment for an oil change in each vehicle. I also had a coupon for $50 because of a crappy experience at another location. They were accommodating and able to get one vehicle done right away and we left the other while we ran errands. They got it done quickly and adjusted the price of the oil changes to equal the coupon. Im grateful for their accommodation and the timely service.

Name: A***** C*****
Date: 2018-02-13 16:58:56
Rating: 5
Comment: Ive been going to Monro for almost 3 years now. I moved from Kalamazoo to Grand Rapids recently, and had to change Monros. I am so happy I did! This place is amazing. The owner is always in the store, super happy and helpful. They do the job quick, thoroughly, and cheaply. I never have to worry about my car when I take it here.

Name: N** D***
Date: 2018-02-13 15:36:16
Rating: 5
Comment: The customer service and service is the best I’ve had by far. The group of guys know what they’re doing and are great to deal with. I’ve been dealing with them for some time now. They’ll definitely continue to get my business.

Name: A**** C************
Date: 2018-02-13 15:02:44
Rating: 5
Comment: Went in for an oil change. Got me in and done very fast. My tires were also low so they put air in them since it was snowing :). Knowledgeable and professional, I will definitely be going back!!

Name: N***** B******
Date: 2018-02-12 23:36:06
Rating: 5
Comment: On Feburary 8th I went to Monro for Brakes. I was blown away. Everytime I go to an automotive repair shop I feel like I am getting hustled. I have never been to Monro and found Brent to be very informative. He explained everything in detail and helped me to understand what was going on with my brakes.I was very happy to have found this place. I felt welcomed not pressured. They even had a woman technician! I am definitely bringing my car here from now on! Thanks Monro!

Name: D***** S********
Date: 2018-02-12 23:22:21
Rating: 5
Comment: Great service all team members are polite and dont beat around the bush. They just git-r-done and done right. Great pricing, wont make you pay out the ass.

Name: M*** F****
Date: 2018-02-10 15:26:23
Rating: 5
Comment: Brent is always straight forward and never coerces you into repairs that arent absolutely necessary. Wouldnt think about taking our cars anywhere else. Service is always quick and top notch. Keep up the great work guys.

Name: M**** M
Date: 2018-02-08 00:14:22
Rating: 5
Comment: Great Experience! The manager Nathan took time to explain what was wrong with my vehicle and what was causing the issues in detail both over the phone and in person once they had diagnosed the issue. I had my car back in less than 24 hours up and running and perfect condition! Will definitely be returning in the future

Name: K*** Y*****
Date: 2018-02-08 00:03:17
Rating: 5
Comment: Love Monro! Their lead tech Hank and manager Nate are extremely thorough in their work and are always finding ways to save me money when and where they can. Professional, polite, knowledgeable, but most importantly they stay on top of communicating what is wrong when they find out what the problem is, what other options are available, the time frame and prices from start to finish. 10/10 experience every time.

Name: D*** K M*******
Date: 2018-02-06 01:42:10
Rating: 5
Comment: This MUFFLER MAN Is the BEST EVER! Im a Female Senior Vietnam Veteran, and These People Here Have Been So GOOD To ME! Manager, MIKE HENRY and His Mechanics Have Done Many Repairs for ME! They Dont Overcharge Like Their Competitors Did When I Was Getting Other Estimates for the Same Repairs! I Was Treated with HONESTY and RESPECT, More Than I Get from the Grand Rapids, VA! They Did Fantastic Work! I Recommend Them for All Your Auto Repairs. Best Prices for Oil Changes Too! I Will Get All My Non-Warranty Repairs and Oil Changes Done Here! At 28th Street GR. Location Next to Lowes at East Beltline/28th St.

Name: J*** F****
Date: 2017-10-04 19:50:24
Rating: 5
Comment: My brakes failed on a Saturday afternoon and Monro was able to get me in right away. They were able to replace my frozen calipers by the end of the day. Had a small problem with the brake light still on, but after another day of sleuthing, they fixed it and made everything right by me. Thanks Brent!

Name: H*****
Date: 2017-06-05 00:15:17
Rating: 5
Comment: Got my oil changed and my exhaust checked. They were super awesome, the mechanic (Im sorry, I cant remember his name) showed me where my problem was in my exhaust and they quoted the part and labor for me. My oil change was exceptionally reasonable and Brent was super nice, I will be back!

Name: K****** S****
Date: 2017-05-12 22:36:31
Rating: 5
Comment: Yesterday on 5/11/17, I called in the morning to see if they could check out my wheel bearing. Brent was so nice on the phone and was very honest. I told them Id be in between 12-2pm and when I showed up, they got my car in promptly to be seen. Of course I did have to wait for a couple people ahead of me- just like any other business! Danielle told and SHOWED me what was wrong and was given an estimate. They were able to do the repair very quickly and were nice enough to take me to my house and pick me up when done. By far the best customer service Ive had in a long time! Thanks so much Brent! I look forward to seeing you at Frankie Vs soon!😉 Ask for Katelan!

Name: K******* F*******
Date: 2017-03-22 14:18:14
Rating: 5
Comment: I went there last Saturday, May 18th and got my breaks bled. They were extremely reasonable with the price and helped me out. They are upstanding people and they do great work! Going back to have back breaks fixed! Save your money and your time by going here!

Name: R***** L***
Date: 2016-11-18 15:35:24
Rating: 5
Comment: Im incredibly happy with their servicing of my vehicle. When the it took longer than anticipated, they were very apologetic. Staff was informative, realistic, and honest. Other than the large investment of time, it was without a doubt a great experience!

Name: A***** V*******
Date: 2016-03-18 02:58:04
Rating: 5
Comment: Blake was a great rep to work with! I called for a quote and he offered for me to bring my Jeep in right away even though it was close to closing time. He completed my break job after closing and was extremely courteous and professional! I will definitely go back for additional service in the future.

Name: A*********
Date: 2015-05-18 21:01:02
Rating: 5
Comment: My 2002 Saturn broke down on me. The tired rod was broke and it needed a new coil and strut. My daughters graduation is in a couple days and they originally quoted me about $486+ tax. I told the repairman that was way over what I could afforded. He told me to hold on and recalculated the price and dropped it down to $415 out the door for me. He took off a hour worth of labor. I cried when I went in and paid for it. I was glad they were compassionate given that I am a single mom. Would definitely use their service again and recommend a friend.

Name: H*******
Date: 2015-03-04 23:54:01
Rating: 5
Comment: The staff was informative and helpful when servicing my vehicle. They were able to schedule my vehicle maintenance on short notice and finish the work in a quick manner; they provided quality work and input on future vehicle upkeep.