Monro Auto Service and Tire Centers
category: Tire shop, Auto repair shop, Brake shop, Oil change service
address: 23949 Ford Rd, Dearborn, MI 48128, United States
Phone: +1 313-380-2803
worktime:
address: 23949 Ford Rd, Dearborn, MI 48128, United States
Phone: +1 313-380-2803
worktime:
| Day | Time |
|---|---|
| Monday | 7:30 AM–7 PM |
| Tuesday | 7:30 AM–7 PM |
| Wednesday | 7:30 AM–7 PM |
| Thursday | 7:30 AM–7 PM |
| Friday | 7:30 AM–7 PM |
| Saturday | 7:30 AM–6 PM |
| Sunday | Closed |
site: https://locations.monro.com/mi/dearborn/23949-ford-road?
rayting: 4.6
services: Service options: In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets, Wi-Fi, Wi-Fi,
Crowd: LGBTQ+ friendly,
Planning: Appointments recommended,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
rayting: 4.6
services: Service options: In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets, Wi-Fi, Wi-Fi,
Crowd: LGBTQ+ friendly,
Planning: Appointments recommended,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Auto repair shop near me:
Elite Kar Care | Broadway Auto Care & Sales | Morgans Complete Auto & Truck | Metro Auto Care GoodyearName: M**** D****
Date: 2023-12-09 16:43:47
Rating: 5
Comment: Mike and Greg Got me in and out in less time than any other oil change establishment.
Name: L**
Date: 2023-12-08 15:14:56
Rating: 5
Comment: Took his time out to help me figure things out. Was very helpful and fast. Great job!
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Name: K***** F****
Date: 2023-12-07 19:54:34
Rating: 5
Comment: As a girl Im usually iffy about my car when it comes time to fix something but walking in the store manager Greg seemed like a great guy talked to me with respect and tried to get a full understanding of what was going on with my vehicle so his tech could quickly diagnose the issue with my suspension, when Mike the tech figured out what was going on he took me in the back and shook the wheel in order to show me something was loose and explained to me in a way I could understand. They had me out the same day and within a couple hours my car was back on the road and I felt amazing about the service I got from Mike and Greg they are amazing!! Glad I found a mechanic I can trust for life! I will be back. Thanks guys!!!!!
Name: H******* M*****
Date: 2023-12-05 21:22:39
Rating: 5
Comment: Mike and Greg are a couple of great guys Mike took me in the back to show me exactly what was going on with my vehicle and explained everything in a very easy way to understand so I could understand what was going on and why some things needed replacement. Greg the manager was able to work with me on pricing
Name: S**************
Date: 2023-11-05 18:51:29
Rating: 5
Comment: Technician here is solid and honest 💯
Name: A********* S***
Date: 2023-11-02 22:42:29
Rating: 5
Comment: Very good service. They were very honest with me and worked with me on financing and pricing.
Name: A**** A******
Date: 2023-10-28 21:15:32
Rating: 5
Comment: Moe and his crew fixed a problem with my car that no other shop could. Thanks guys!
Name: N*** S****
Date: 2023-10-23 16:32:52
Rating: 5
Comment: I went in for a tire repair because I had a nail in my tire. KD did a phenomenal job. A few days go by and my tire starts to leak air again so I took it back in and it turned out to be another nail. KD was kind enough to repair it at no additional charge. I definitely recommend this place. Great customer service.
Name: R R
Date: 2023-10-16 23:45:01
Rating: 5
Comment: I came here for a second opinion when I wasn’t satisfied with the condescending and vague explanation from the first place I went.These guys spoke to me with dignity and respect and were not condensing in the least. Immediately I could tell these guys knew their stuff and were very trustworthy. Rather than talk down, they actually took the time to explain what the issues with my vehicle were and all my options.They fully explained everything in detail and answered all my questions. Even visually showed me underneath my vehicle what the problems were. They’re complete experts in what they do.Besides all this, they’re all very pleasant to deal with and were all down to earth which helped with all my stress over my vehicle. I had a very big job that needed to be done and I felt confident that they were the right guys to do it.I have a Honda and I dont doubt Ill get another 100k out of my vehicle now. Considering that, I got a great value. I’m highly satisfied with the work they did. My car drives beautifully and is safe again!I highly recommend these guys to anyone. And if you’re female, you won’t get talked down to here.Thank you to Moe, KD, and Mustafa for your professionalism, skill and hard work. You are my mechanics for life and I will sing your praises and recommend you to everyone I know!
Name: j***** s****
Date: 2023-10-14 15:46:56
Rating: 5
Comment: Great service great with customers not trying to steal your money. Highly recommend
Name: A***** F*****
Date: 2023-10-02 14:08:16
Rating: 5
Comment: This Monro Auto Service Center provided outstanding service all the way around. I received efficient same day service for new rotors and pads and two new tires. KD was very knowledgeable and professional. They inspected the vehicle and promptly called with a reasonable estimate. Work was completed same day and I am very satisfied with the job. Thank you. I will be using this Monro Auto Service Center again. Highly recommend.
Name: K****** Y****
Date: 2023-09-12 15:44:04
Rating: 5
Comment: I purchased a tire weeks earlier while traveling in Ohio. Noticed a bolt sticking out while 300+ miles from home. Found this sister location to where my tire was purchased. I wasnt sold road hazard coverage. Purchasing a new tire wasnt in the budget. They offered to repair it at no charge. Luckily, the bolt was just in the grooves and didnt puncture the tire. Great friendly customer service.
Name: T************
Date: 2023-09-05 23:04:39
Rating: 5
Comment: KD and company down at Monro Dearborn have exceeded every expectation I had, they will take care of you and they do it the right way so you wont have any problems with what they fix.
Name: C***** P****
Date: 2023-08-28 17:13:53
Rating: 5
Comment: Friendly, honest
Name: R**** H***
Date: 2023-07-14 22:43:30
Rating: 5
Comment: Mo and KD definitely know what they’re talking about and what they’re doing, answered any question I had, and gave me the best customer experience possible 10/10
Name: A**** W*******
Date: 2023-06-22 19:59:42
Rating: 5
Comment: Fantastic service every time. I have a 2014 chevy equinox that needs regular maintenance. Mohammad and KD always take care of me and go above and beyond to make sure my car is in the best shape.I know I can trust them to do the right thing and not just take my money!
Name: V****** M******
Date: 2023-06-16 15:00:34
Rating: 5
Comment: Excellent service, and reasonable price
Name: S****** J******
Date: 2023-06-14 17:15:02
Rating: 5
Comment: Great service, they were very knowledgeable and friendly!
Name: P***
Date: 2023-05-17 23:35:03
Rating: 5
Comment: I made an appointment to get my brakes checked and KD was great throughout the whole process. He was quick to diagnose my problem and able to get my brakes changed same day.
Name: V****** H***
Date: 2023-05-06 01:31:31
Rating: 5
Comment: Great service and great guys.
Name: N*** B******
Date: 2023-04-25 03:35:03
Rating: 5
Comment: The staff are very kind. Mo help me solve a problem with my brakes. Excellent work!
Name: M***** B********
Date: 2023-04-11 21:19:53
Rating: 5
Comment: If you need a pre-purchase inspection or any car repairs this is the best place in the area and ask for Moe. He is very knowledgeable, communicates well and make sure everything is understood about the vehicle. Highly recommend this place !
Name: C****** H*****
Date: 2023-04-11 19:05:52
Rating: 5
Comment: Great customer service I was in and out with no problem
Name: I*** N*****
Date: 2023-03-26 03:49:10
Rating: 5
Comment: Great service and very reliable. Took care of my car on the same day.
Name: G**** G****
Date: 2023-03-22 04:22:29
Rating: 5
Comment: Keith James, was friendly and went over all that was done, and it was done fast. Great service will recommend to anyone
Name: T**** A*****
Date: 2023-03-10 16:42:11
Rating: 5
Comment: Keith Tsm was amazing. I went thinking I need it air on my tires. Not only he fixed my car tires but he also educated me on how to take care of my car from now on. He was very professional & friendly
Name: K*******
Date: 2023-03-03 00:55:04
Rating: 5
Comment: Good Evening,On Tuesday (February 28, 2023) I had an appointment to get an oil change, and alignment check. After the courtesy inspection to my surprise it was found that one of my tires had a nail in it, and needed to be fixed as well. If I understood correctly it was explained to me by KD (Assistant Manager) that my left front tire is what caused the vehicle to feel like it was pulling left. The tire was losing air because of the nail.Furthermore, he explained that he could attempt to do a wheel alignment to get everything as close as possible to the specs. He went over the details of the entire situation to ensure that I understood which I appreciated. In conclusion, I was informed that another appointment was needed because 2 camber bolts had to be ordered, and received for the back of my vehicle to finalize the wheel alignment. The items would not be received that day because of the time. So Moe (Manager) ordered the bolts, and scheduled me for another appointment at a time good for me. The service from their shop was great. I look forward to returning to finalize the wheel alignment.
Name: I** R******
Date: 2023-02-25 21:15:48
Rating: 5
Comment: I recently had the pleasure of visiting this tire shop and I must say, they went above and beyond to make sure I was taken care of from start to finish. I needed new tires for my car and was a bit hesitant at first since I am not too knowledgeable about cars. However, the staff at this tire shop were incredibly friendly, helpful, and knowledgeable. They patiently walked me through the process, explained everything in detail, and answered all my questions.The tire shop had a great selection of tires to choose from, and the prices were very reasonable. The staff was very accommodating and helped me choose the perfect set of tires for my car. They even took the time to show me the difference between the various types of tires and why certain ones were better suited for my vehicle.When it came time to install the tires, the staff worked quickly and efficiently to get the job done. They were very thorough and made sure everything was done correctly. They even took the time to check my alignment and balance, and made adjustments to ensure that my car was driving smoothly.Overall, I was extremely impressed with the level of service I received from this tire shop. The staff went out of their way to make sure I was completely satisfied with my experience. I would highly recommend this tire shop to anyone looking for excellent service and quality products. Thank you for a job well done Moe!
Name: B**** C
Date: 2023-02-17 20:55:08
Rating: 5
Comment: Took a car in for a pre-purchase inspection and these guys were great. Saved me a boat load of cash, did a thorough inspection and had recommendations. Highly recommend to anyone.
Name: A**** M******
Date: 2023-02-10 15:07:00
Rating: 5
Comment: Came in for a simple tire job, not expecting much. What I got instead was incredible service by the staff who not only patched my tire, but helped with all questions I had. They are very patient and were willing to advise me on certain mechanical issues.You won’t go wrong with them.
Name: C******
Date: 2023-02-07 19:56:45
Rating: 5
Comment: Thank you to Moe and his team for helping me yesterday, They are excellent, they fixed my loose tire lug nuts and prevented an accident. They are amazing and went above and beyond to make sure my car was safe for me to drive. They stayed after closing time to help me ! Excellent customer service and compassion. Forever thankful and grateful !
Name: C*
Date: 2023-01-26 18:47:15
Rating: 5
Comment: Written by JC: These guys deserve more than 5 stars!! I went in to have my tire checked and was greeted immediately by the gentlemen working at the Monro Tire Shop. The Customer Service I received was amazing! I really didn’t know what the condition of my tires was until KD explained what was going on with my tires and educated me on how important it is to keep up with the maintenance. Not only did the guys provide fast and excellent Customer Service, KD went above and beyond to work with me on the price of my new tires. I am so thankful to have finally found a reliable, fast, and honest Mechanic like KD. I am definitely a satisfied customer and I will be returning to this shop for all of my future car maintenance. If you are searching for a tire repair shop you can trust then go to Monro tire shop in Dearborn and ask for KD.Thanks again to KD and The Auto Repair Team!
Name: S*** L****
Date: 2023-01-24 00:25:30
Rating: 5
Comment: Great service,,Was very patient and efficient
Name: R****** S****
Date: 2022-12-31 16:11:31
Rating: 5
Comment: Keith James and his team helped us get back home to our kids in Cleveland in time for New Years Eve. Had a tire that seemed un-patchable but he had us out in under an hour and under $50. God bless the men at Monro in Dearborn.
Name: G*** A*******
Date: 2022-11-11 18:29:17
Rating: 4
Comment: This is the second time that I have been at this location. The manager was fairly knowledgeable and offered a fair price for brakes and tuneup. The only drawback was there wasnt anyone at the front desk when I arrived. Thats the reason for 4 stars.
Name: A***** M********
Date: 2022-10-10 13:23:05
Rating: 5
Comment: I came into this shop because my tire kept going flat and driving in Michigan has been a challenge for me. Ive only been here 2 years but Mo was a life saver today took less then 30 minutes to fix my car and get me on my way great customer service. When you need anything for come see Mo & his crew they going to get you right.
Name: N** M
Date: 2022-09-29 14:42:52
Rating: 5
Comment: Mo, the manager at this Monro, was absolutely awesome. He is the definition of great customer service. Very knowledgeable and hands on. I usually never do reviews but after the great service I received felt it was well deserved.
Name: J L
Date: 2022-09-27 19:25:33
Rating: 5
Comment: Moe and Mike his welder specialist were awesome they gave me a very fair price to fix my muffler did it immediately and were very honest and upfront about the work to be done they did a great job and I highly recommend them.
Name: B***** R P******* L**
Date: 2022-09-20 20:56:34
Rating: 5
Comment: Today, I come into the shop to get my brakes checked out, because I heard noise. Moe checked my brakes out and told me they were good. Nice guy, friendly and customer service is great! I will be referring people to him!
Name: J** A*******
Date: 2022-09-05 15:41:07
Rating: 5
Comment: Lived in the area for many years and never used the shop. I needed to today, and glad they were open. The manager Mo was very helpful and his team had me out quickly. They took good care of my car, fixed the issue I had with my tire and now I have a neighborhood shop I know I can trust.
Name: A****** A******
Date: 2022-05-17 21:57:47
Rating: 5
Comment: Very reliable and fast service. Kyle was awesome!!
Name: C**** M
Date: 2022-04-03 00:04:02
Rating: 5
Comment: I rarely leave reviews - but this shop went above and beyond for me. I was visiting from out of state and unfortunately needed a simple repair before driving home the next day. The guys at the shop looked at my car without an appointment, fixed what needed fixed, and had me out within 45 min. The best part - they didn’t even charge me! I was so surprised! I would definitely take my car there if I lived in the area. Thank you Monro!
Name: J****** M*********
Date: 2022-03-06 02:53:37
Rating: 5
Comment: This place was clean and service was fast! Kyle greeted me with a smile and he was very professional! This was my first time here and Im sure I will return for my car needs!
Name: T****** M*****
Date: 2022-03-06 00:00:50
Rating: 5
Comment: Had a great experience with this shop.I had an exhaust leak and was able to repair it at a very reasonable cost. I would recommend this shop for your auto service needs. A great shoutout to. The manager Micheal Golickand technician K. Hubbard.
Name: T****** S******
Date: 2022-03-05 16:33:59
Rating: 5
Comment: Both Brian and Kyle are amazing!! Did a great job on my car and we’re respectful and professional. Definitely recommend and will come back!
Name: S*** Z***
Date: 2022-03-05 14:48:50
Rating: 5
Comment: Excellent shop friendly workers very happy
Name: A G***
Date: 2022-03-05 00:43:25
Rating: 5
Comment: I went in for an initial diagnostic. The staff is very friendly and made me feel very comfortable. It’s hard to find good mechanics that you feel like you can trust. I feel very confident in choosing them to work on my vehicle.
Name: L***** J***
Date: 2022-02-26 18:20:33
Rating: 5
Comment: Thank God I choose this place to get my car checked out. Ask for Brian, he was very nice and helped me in every way he could. I highly recommend anyone to go there. Your situation could be bad and they will still do their best to help you!!
Name: y***** m***
Date: 2022-02-18 15:22:27
Rating: 5
Comment: My muffler broke off, and while researching my options I came across this company. I called they were professional, and the customer service was awesome. My appointment was made, I was the first one there, but I got stuck, and was shoveled out. Thank you Monro. You will see me again.
Name: T*** S
Date: 2022-01-13 01:57:49
Rating: 5
Comment: My dad went downstate and needed his tires balanced apparently. Makes no sense figured youd realize it sooner with 55mph roads everywhere but he told me they did it for free and I know he hasnt been there before so thats tight.
Name: S*** B****
Date: 2021-12-31 19:51:37
Rating: 5
Comment: Awesome service. Really trustworthy guys there who will shoot you straight!
Name: V****** C*******
Date: 2021-11-29 13:19:42
Rating: 5
Comment: This place is awesome. I recently had some major repair work done on my car at Munro (e.g. tie rods, controls arms installed, new tires). The quality of their work is excellent. I have an old car so it needs lots of things repaired. Mike and Matthew have been great about helping me to work out a schedule of repairs. I really appreciate the honesty and intregrity that theyve shown with the advice that theyve provided. I will be back for more work and would definitely recommend them as a service provider to others!
Name: E*** A
Date: 2021-10-27 06:52:21
Rating: 4
Comment: Hard working employees. Had them check my car out last week for struts very honest customer service will definitely be going back and recommend to others
Name: D*** Z*****
Date: 2021-09-18 22:04:42
Rating: 5
Comment: Went last minute when it was time for them to close to get tires mounted on wheels , they got me right in. Mathew helped me get the tires on and balanced them. Best customer service, highly recommend Mathew as your technician.
Name: M**** Y****
Date: 2021-09-06 19:30:49
Rating: 5
Comment: Honest and fair people, great service!
Name: J*** B********
Date: 2021-09-06 12:59:04
Rating: 5
Comment: Fast, friendly service. Ill be going here for my next set of tires.thanks!
Name: M**** W*
Date: 2021-09-01 01:08:33
Rating: 5
Comment: On the way home I ran over huge nail or something similar and was losing tire pressure quickly. I called and the gentleman on the phone said come on in. We’ll take care of you. They were all nice and extremely helpful. I was in and out. I am so thankful for them staying late and helping me. Again thank you thank you all. I added a picture to show what I ran over. Smh.
Name: C**** T*****
Date: 2021-08-29 04:21:36
Rating: 5
Comment: I came in today to get my roommates tire patched and they did a great quick job. And all the staff was very polite and super helpful! Definitely will be going back if my car ever needs anything!
Name: A***** R*********
Date: 2021-08-28 16:26:35
Rating: 5
Comment: Wow, best experience I had at a shop! Guys were super friendly and didn’t talk down to me just because I’m a woman. Came in because my car was shaking - it was a simple fix (previous shop didn’t tighten up the parts they replaced). Showed me exactly what was wrong and fixed it quick. Really appreciate their service (customer and car wise)!
Name: M*** K***
Date: 2021-08-25 14:47:27
Rating: 5
Comment: Hands down best experience I had with a tire shop. Mike and Matt were honest about pricing both cheap tires and expensive ones and the benifits. They made me laugh and they got me right in. They did not pressure me to do anything additional however they explained the benifits of the protection so I of course purchased that. They really were all around great guys. I will be making this my go to family car service shop going forward and I recommend you do the same.
Name: P****** P*****
Date: 2021-08-19 16:46:24
Rating: 5
Comment: Friendly, responsive, knowledgeable and quick. These guys are good.
Name: K****** K*****
Date: 2021-08-17 16:52:18
Rating: 5
Comment: Immediately and quickly helped me with a tire patch. Extremely great service here.
Name: C****** H****
Date: 2021-08-10 17:16:14
Rating: 5
Comment: Fantastic Service I was here about three weeks ago and Matthew was awesome took excellent care of my tire. So I decided to come back. I got waited on right away by Veronica and Kyle. Kyle also discovered I had a odd lug nut. I received the same awesome service. This is definitely where I will be coming, for Fabulous service.
Name: F**** M************
Date: 2021-08-06 10:10:28
Rating: 5
Comment: I would recommend thisestablishment for your car repairs. I went to the Ford rd & Telegraph. AppreciatedMore from Plymouth Rd in Livonia for helping us & taking us to their sister store in Dearborn. Both places are good.
Name: A*** J****
Date: 2021-07-29 12:19:36
Rating: 5
Comment: Great guys working here, I drove over an exploded truck tire that damaged the engine cover.The guys there we so helpful and kind to remove the damaged cover free of charge.Thank you Monro Auto Service team!!
Name: K****** J******
Date: 2021-07-15 16:56:50
Rating: 5
Comment: The guys here are great!!! Fast and friendly service so yes I highly recommend!!!
Name: N*** C****
Date: 2021-07-08 16:15:05
Rating: 5
Comment: Thanks Mike and Matt! You guys took care of me and got me back on the road asap... Highly recommend! A+++ for Customer service and Repairs.
Name: 4* P*****
Date: 2021-07-05 19:46:10
Rating: 5
Comment: Great service, great people, I came in after work with a screw stuck in my tire they patched it and got me back on the road in no time I highly recommend them for all your tire needs thanks guys. 👍🏾👍🏾
Name: T N
Date: 2021-07-03 22:25:30
Rating: 5
Comment: The best service ever! Ask for Mike, he’s the best and he helped me last minute before they closed. Very good and fast service. Will definitely come back and will tell friends and family about them. 😊I had to come back and edit, literally saved me last min - Saturday night right before 4th of July, they did overtime and didn’t charged me anything. Mike and Matthew are the best I swear. They definitely made a forever customer. Very kind and genuine people, also the work is fast and superb!
Name: D*** C*******
Date: 2021-07-02 14:28:13
Rating: 5
Comment: The best, know need to go any where else
Name: J*** S******
Date: 2021-06-26 17:45:52
Rating: 5
Comment: These guys are awesome! Fixed my car damaged by driving inn flooded street. Pulled in needing shroud repair to drive out east next day. Fixed in a few minutes no charge! They are real lifesavers! Would definitely recommend and use again.
Name: T*** S********
Date: 2021-06-19 18:03:17
Rating: 5
Comment: 🎉🎉🎉I had a great experience here!!! Everyone & Micheal are so nice, helpful, and professional! Everyone there is very knowledgeable & accommodating, They got me in right away. I was so thankful. Also not to mention I work right next door so I am very lucky that I now have a place I can depend on to get my brakes and tires done! Thanks so much for your service and hospitality! 🙏🙏🙏
Name: E**** T*****
Date: 2021-06-15 18:13:42
Rating: 5
Comment: Absolutely great! I made an online appointment and they had my car fixed in less than 5 hours. Couldn’t ask for any better!
Name: M***** J******
Date: 2021-06-14 22:18:22
Rating: 5
Comment: This place has AMAZING service. The staff was so friendly and understanding, especially Mike! He got my car back to me faster than I anticipated and I’m so greatful. I wouldn’t go anywhere else, thank you!
Name: A****** S****
Date: 2021-06-08 20:38:49
Rating: 5
Comment: Amazing service nice and friendly staff big thanks to mat and mike for the help with changing my spare tire for free.... where they do that at. At MONRO TIRE SHOP THATS WHERE
Name: M******** J****
Date: 2021-05-21 22:33:30
Rating: 5
Comment: Michael & Matthew were not only hilarious they were very hospitable towards me while I waited for the front brake pads to be replaced on my 2014 Hyundai Elantra. I would definitely recommend them to friends and family. Great job guys!!!
Name: D****** R******
Date: 2021-05-15 13:11:19
Rating: 5
Comment: I had a flat tire and it appeared to be slashed these guys are angels from heaven i didnt have it to get another one so they blessed me with a new tire and got me back on the rode i will definitely go back not just because of that because they actually cared genuinely about my situation.It was the day of my cousin funeral service was fast and they were so friendly.
Name: M*** M******
Date: 2021-05-01 13:44:49
Rating: 5
Comment: Just got in to town for a wedding and had a flat. Called Monroe tire to see about some help. I cant say enough about the team here. They handled our situation quickly and didnt try to up sell us. They went out, found us a tire, and had it mounted with time to spare to get to the wedding on time. Kudos to these guys. Excellent customer service. Keep it going.
Name: B**** C****
Date: 2021-04-28 13:17:03
Rating: 5
Comment: Brought my 2010 Fusion in for a quick brake job on a Saturday just after 3pm. There were no other customers in the que, so they immediately got to work on it. Replaced rear rotors & pads for a reasonable price by 4:45.I would return for brake work. Cant speak to other mechanical work.
Name: B****** Z****
Date: 2021-03-19 02:47:53
Rating: 5
Comment: My car needed a drastic oil change today and I called these guys up, they said come on by asap even though they were about to close, they got my car beyond right in a ridiculously quick amount of time, they reccomended what I should repair aswell and not on any scammer stuff either, I pulled in with an almost dead ride and pulled out to a brand new car yo, 100% got my business 💪
Name: J***** S****
Date: 2021-01-23 23:51:12
Rating: 5
Comment: Very friendly and professional clean environment meet would recommend them two everyone
Name: M***** A****
Date: 2020-12-24 19:01:49
Rating: 5
Comment: Been going here for several years with any car issues. Service has always been fast and reliable. New manager Mike was very helpful.
Name: a** w
Date: 2020-12-17 19:42:21
Rating: 4
Comment: I brought my vehicle here for what I believed to be a very small issue. The issue was diagnosed to be much more serious and outside of the scope of work that could be repaired here. Everyone I spoke with at Monro was kind, helpful, informative and patient. In addition, I was grateful for the specific information that was offered to support me in safely and affordably completing this repair elsewhere. I later found out that this diagnosis was incorrect and the repair was not nearly as serious. I still appreciate the way business was handled and how much information was provided to me, despite the frustration of unnecessary stress from the wrong diagnosis.
Name: B***** S******
Date: 2020-11-05 10:02:34
Rating: 5
Comment: My first experience was a excellent, was telling everyone I knew, brought new tires David and his associates took very good care of me, when I left there my car was driving like a new car, second experience was Monday had a slow leak, got tire fix and rotated, still driving like a new car, its a 2011 Ford Focus,I know my Aunt Ann went there, shes happy too.
Name: B***** H********
Date: 2020-11-04 19:30:01
Rating: 5
Comment: Mike is the best! He was able to work with me on my overall price despite having to replace a couple of items on my suspension and still get the full benefits on my new tires! Definitely have a customer for a long time and I definitely recommend this location over the other locations!
Name: P***
Date: 2020-10-22 22:54:21
Rating: 5
Comment: The service is top star quality. The manager, Sam, displays a high degree and integrity.Had an oil change, tire alignment, tire repair and my car is purring like a champ.Fast turnaround. Honest. Impeccable work.
Name: t***** j******
Date: 2020-10-14 19:17:39
Rating: 5
Comment: I came here to get my brakes inspected as well as my wheels. Sam and the mechanic was not only very professional, they were very knowledgeable. I was even able to look with the mechanic under the vehicle which showed a tie rod that was about to snap. Was able to get all the worked needed at a great price with the best warranties. They were able to work on it quickly and was able to give me ride home which was a plus especially with covid. HIGHLY RECOMMEND!! Thank you guys so much. Truly a lifesaver.Scott and Tamara
Name: A*** s
Date: 2020-10-02 18:00:18
Rating: 5
Comment: Thank you sam for your great Customer service 👌🏼
Name: M****** A********
Date: 2020-06-26 22:02:40
Rating: 5
Comment: Ive received a four wheel alignment on my Lexus GS350. Sam assisted me through the entire process. I was impressed with the quality of work and on time work
Name: I* D***
Date: 2020-06-24 23:59:07
Rating: 5
Comment: Excellent service by caring mechanics. I visited this location a year ago and recently did alignment on two cars. Sam and KD took their time and made sure that the work is completed in a timely manner. Wait time was also minimal. I highly recommend this location and its staff.
Name: J**** G
Date: 2020-06-20 02:45:23
Rating: 5
Comment: I drove over an hour to Dearborn to look at a used Dodge Avenger. I called Monro to inquire about having a last minute inspection done and they were very understanding of my situation. Super thorough and great customer service! I definitely picked the right shop! Thank you!
Name: E*** V**********
Date: 2020-06-13 19:49:11
Rating: 5
Comment: Very good service everytimeThank you Sam!
Name: F**** -
Date: 2020-06-13 02:05:31
Rating: 5
Comment: Sam was amazing!! He not only gave my ford edge an oil change, but also made my truck drive so much smoother!! Pricing was amazing, and he was also such a sweet and trustworthy person. If I could give him 10 stars I would. Thank you for the awesome service! The only mechanic ill be going to from now on!
Name: A***** H*****
Date: 2020-05-26 18:08:27
Rating: 5
Comment: I can’t enough good things about Sam and everyone at Monroe Auto in Dearborn. We took my sons Dodge Charger for tires and an alignment and at the last minute we asked if they could install struts at the same time. Sam didn’t hesitate to accommodate us and to assure us that they would get the job done. They are very helpful, knowledgeable and go above and beyond to get the job done. Their costs are extremely reasonable and their work is outstanding! We will definitely be back for all our auto needs as well as referring everyone we know. Thanks again to Sam and Monroe Auto!
Name: J**** R**
Date: 2020-04-24 19:01:42
Rating: 5
Comment: Back again!Took my 78 Lincoln in today after a great visit yesterday. Another oil change and swapped out my Rims/Tires. GREAT price. Sam is Awesome.KD and Chuck worked on my car/s. Gave me some tips and know their cars!!! THANK YOU Sam, KD and Chuck. Wont go anywhere else. 5star!1st visit review is below.Today 4/23. I took my car there after making an Appt just yesterday. Great option. Got me right in at said appt time. Awesome service as I was offered coffee and or water right away. They took my car back for a full synthetic change and it was done quickly. They also told me about an issue I was already aware of but I loved that they caught it and brought it to my attention had I not known.Ill be going back tomorrow to put tires on a vehicle.THANK YOU Monro Dearborn and crew for making me feel valued and not just a customer. Truly appreciate it. Stay safe.
Name: V****** D****
Date: 2020-02-04 01:43:54
Rating: 5
Comment: Very responsive! Nice and courteous to all customers highly to recommend and provides great quality results.
Name: j**** o******
Date: 2020-02-03 22:59:09
Rating: 5
Comment: These guys are amazing! They are super friendly, and fast. And even hooked me up, because they were worried about my safety. I will definitely recommend these guys to anyone.. Y2K and Dave are a couple of great guys!
Name: T***** J******
Date: 2020-01-24 20:37:26
Rating: 5
Comment: Dave “David” gave me the best customer service I’ve encountered probably ever! And he put up with my crying kids lol. Thanks so so much for your kindness and service to my vehicle. It is very much appreciated! I will definitely be back (hopefully not lol) in the future for any needed repairs. Thanks so much for making my day!!!
Name: F*** B****
Date: 2020-01-14 20:27:34
Rating: 5
Comment: K.D. is a great guy and very knowledgeable about cars. He took good care of me and I highly recommend getting an oil change here.
Name: A**** O*******
Date: 2019-12-28 19:05:31
Rating: 5
Comment: I spoke with Dave, when I came for free brake inspection I was totally happy with honesty. I would recommend
Name: E*** B*****
Date: 2019-12-06 15:41:21
Rating: 5
Comment: Wife and I Telegraph, suffered a flat tire. Monro was the closes repair shop while on Telegraph. They pulled vehicle right in, found what the problem was, showed me and fixed tire. Very impressed with everything that was done.
Name: J**** M******
Date: 2019-12-06 00:19:11
Rating: 5
Comment: My wife had a check engine light on. They fixed it quickly and was very affordable. Able to diagnose quickly. They were incredibly kind and reasonable. Heard a weird noise with my car and came in. Right away they saw how minor the issue was and fixed it free of charge. Very much recommended for customer service alone but we have been very impressed with their customer service.
Name: S**** S***
Date: 2019-11-23 19:34:00
Rating: 5
Comment: Good customer service and they stick to the warranty plan that you paid for. They respect customers and I recommend this place to anyone with any auto terrified. Id definitely go back again. Great service!!!
Name: J**** X*****
Date: 2019-10-06 04:46:40
Rating: 5
Comment: Needed new tires. It was 100 dollars cheaper than belle tire for the exact same tires so I went here. Bell tire told me it would take a minimum of 5 hours, this place got it done in under 1 hour. The guy in the shop was super chill
Name: G**** K*******
Date: 2019-09-21 20:11:44
Rating: 5
Comment: Stopped to get my slow leaking tire fixed. The staff was very nice and helpful. They told me how long it would take and they got it done quickly. I left happy and with a fully aired tire.
Name: S*** W******
Date: 2019-09-17 22:51:49
Rating: 5
Comment: Monro Auto service. You have a good business. I appreciate your service. The employees are very kind. One thing I can say. Is that Monro Auto service. Inside the best to repair your car. And if its not right. You can always take your car back in. And they will get the problem right. Thank you Monro Auto service
Name: L*** B***
Date: 2019-09-16 17:35:27
Rating: 5
Comment: Great service, nice people, and fast work
Name: A**** G****
Date: 2019-08-17 16:09:32
Rating: 5
Comment: These guys are great. They were able accommodate me without an appointment immediately. Quality service and products here.
Name: R** F*****
Date: 2019-08-13 18:08:18
Rating: 5
Comment: Great service and fast service. Perfect staff.
Name: T**** K****
Date: 2019-08-11 12:19:13
Rating: 5
Comment: Ive purchased two sets of tires from David at Monro. This location has an old school brand of customer service. They want to build a real relationship with their customers and provide a high level of service. Excellent work and customer care!
Name: R***** S*****
Date: 2019-08-09 02:17:20
Rating: 5
Comment: Great service and even better price!!!! I will be bringing all my business here.
Name: M*** S****
Date: 2019-08-09 00:08:44
Rating: 5
Comment: I called at an inconvenient 5pm, and was amazed by the service. They were easy to access and speak with over the phone, had great customer service inside, great prices, and easily found my problem. Couldnt recommend them enough, Dave was fantastic!
Name: y****** w*****
Date: 2019-07-22 20:12:11
Rating: 5
Comment: I feel comfortable at monro auto they are trustworthy,dependable and always get the job done. Had two issues in one week the resolve both.
Name: C**** J******
Date: 2019-06-10 02:13:33
Rating: 5
Comment: This is the only car repair company that I trust.Ive been coming here for only about a year or two, but I wouldnt go anywhere else.After my last visit my car drives like it is brand new.
Name: W****** G***
Date: 2019-06-04 19:56:24
Rating: 5
Comment: Just had alot of work done on my older car. They gave a fair price for all that the car needed. The car was done in one day. The guys explained everything they did. I have used this place in the past and will continue to use them. They are honest and do great work. Thanks guys!! Much appreciation!!
Name: T***** L*****
Date: 2019-05-31 19:53:55
Rating: 5
Comment: Robert is the best.... he is great at his job
Name: J**** L*****
Date: 2019-05-25 19:30:01
Rating: 5
Comment: Amazing customer service! Rob is excellent. I would recommend all of your service here.
Name: C**** C*****
Date: 2019-04-29 18:48:21
Rating: 5
Comment: Very friendly and great service!
Name: B** C****
Date: 2019-03-26 13:50:51
Rating: 5
Comment: Greg is very honest and trustworthy. I highly recommend.
Name: S****** d****
Date: 2019-03-14 20:14:08
Rating: 5
Comment: Came in last year and got a quote for an alignment and for a rack and pinion replacement. Thought the price was high at the and held off on it. Decided to come in last week because my tires were worn from the poor alignment. Even a year later Greg, the manager, honored the original quote and got my car fixed up in two days (It was a big job) since I needed to travel out of town.Greg would follow up with me periodically and gave me the low down on what was wrong and how it affects the car. Being in automotive industry, I know what he was saying was correct and made sense. The price was high due to the work needing to be done but was within my expectations for the type of work.Overall, I would highly recommend this place for their work and professionalism. Really great people and Greg is the nicest guy youll meet!
Name: E*** P******
Date: 2019-03-14 18:32:43
Rating: 5
Comment: Great service, the work was done really fast, and they were very informative on what needed to be done. They have always done top quality work on my vehicles! Thanks
Name: D****** W*******
Date: 2019-02-26 00:44:50
Rating: 5
Comment: Manager was very helpful I will use Monro for my future car maintenance needs!
Name: D*** R********
Date: 2019-02-15 03:36:19
Rating: 5
Comment: Awesomely friendly. Thanks for the coffee and tire repair!
Name: T***** L*****
Date: 2019-01-22 14:16:42
Rating: 5
Comment: Great service. They knew what they were talking about, did not have any BS, and they did not seem to overcharge me like other places have.
Name: E**** T
Date: 2018-11-16 01:34:37
Rating: 5
Comment: They were extremely busy today so there was a wait, but it was understandable. Denzel stayed professional and cool under pressure even though they were short staffed. Reasonable pricing and quick work considering how slammed they were. (Hint - dont be like me and wait until the first snowfall to get your winter tires on!)
Name: S*******
Date: 2018-11-13 15:04:46
Rating: 5
Comment: Awesome service very informative with the issues with my car definitely will be back !!!
Name: i** m******
Date: 2018-09-07 22:40:54
Rating: 5
Comment: I came in for an alignment and was blown away with the service.. my salesmen Jon was extremely helpful and informative. He guided me through the process and made me feel like I was more than just a customer.
Name: K**** D***************
Date: 2018-09-04 21:44:39
Rating: 5
Comment: John was awesome, polite and professional; and my oil change was done so quickly!
Name: C******** M
Date: 2018-09-01 21:08:49
Rating: 5
Comment: This tire place is amazing! John was extremely helpful and pleasant. The shop was clean and service was quick. I went with my mom, Cathy to get an oil change and I’m really happy she was treated well. We ran late for our appointment because of a family emergency and they were accommodating. There’s bottled water and coffee, plus it doesn’t smell weird and they were clean lol (some places don’t have this to offer, I didn’t know it was a blessing either lol.)
Name: M**** J*******
Date: 2018-08-31 20:06:11
Rating: 5
Comment: John was great and nice took care of me and the shop was clean and i recommend them for anything auto mechanical and repair
Name: E*** S******
Date: 2018-08-30 17:32:00
Rating: 5
Comment: The staff was extremely nice and efficient. Went in for an oil change and was out in less than 20 minutes. They even have complimentary water and coffee!
Name: A***** B***
Date: 2018-08-30 14:06:41
Rating: 5
Comment: Fast and knowledgeable! Johnathon and Von had me in and out with paperwork and in and out the bay in minutes! Clean atmosphere while you wait. I had a tricky repair but the expertise of staff of Denzel got it done! All staff was kind and polite! Definitely recommend!!
Name: D**** S****
Date: 2018-08-28 14:22:01
Rating: 5
Comment: Great service Jon, and staff was very helpful, quick and a beast when it came to the work prices are great most definitely recommend and continue to get my work done here took these guys 45mins or less to do oil change, brakes and tires awesome crew.
Name: I**********
Date: 2018-08-25 21:50:38
Rating: 5
Comment: The three gentlemen that helped me were very nice. They got my breaks/roters done the same day. Would highly recommend this place. I will definitely be back if I need anymore repairs.
Name: M*** J****
Date: 2018-08-24 16:16:25
Rating: 5
Comment: John and Will are excellent employees. Very helpful and great fast service. I highly recommend this establishment .
Name: v* Y****** c******
Date: 2018-08-21 22:44:00
Rating: 5
Comment: Best Service I have had on my vehicle compared to many others including dealerships! Great customer service with competitive prices! Thank you!!!
Name: G*** K****
Date: 2018-08-21 21:58:08
Rating: 5
Comment: The guys at Monro were great! Great service and excellent work and they really take the time to make sure you have a good experience. I will continue to work with them for all my vehicles.
Name: F***** I*****
Date: 2018-08-21 21:54:38
Rating: 5
Comment: OMG!!! I showed up this morning at 8 am to get new brakes, rotors, shocks, air filter, and tires!!!! They completed everything in such good time. At 11 am, everything was completely done and the DISCOUNTS!!! I contacted 4 other places to get this work done and their estimates were double the price. I have a new car and a new auto place that i can trust!I hardly ever do reviews. These guys are good! Thanks John, Will and Savon ( hope i spelled that right)!!!!!
Name: R** M****
Date: 2018-08-07 19:04:21
Rating: 5
Comment: Jonathon shop is a great place great customer service and work is fast and efficient
Name: C****** B*****
Date: 2018-08-04 20:08:46
Rating: 5
Comment: Jonathon was such a great help! Him and his crew truely went above and beyond to change my oil and make sure my son was happy! Truley one of the best places to go!
Name: H***** C*******
Date: 2018-07-06 16:55:30
Rating: 5
Comment: Great service, and everyone was super helpful and friendly.
Name: P****** L*****
Date: 2018-07-03 14:17:36
Rating: 5
Comment: Fast freindly service Justin got me right in with no hastle will recommend to everyone
Name: D********
Date: 2018-06-01 13:13:11
Rating: 5
Comment: Very organized, friendly and honest. Justin and team know their stuff.
Name: D**** H*****
Date: 2018-05-26 19:10:17
Rating: 5
Comment: Great service good people fair prices
Name: J**** C**
Date: 2018-05-09 21:26:08
Rating: 5
Comment: Fast and friendly service. Handled appointments well.
Name: J******* R****
Date: 2018-05-02 13:03:10
Rating: 5
Comment: I went there yesterday and had some work done on my 04 Malibu and Kevin was such a big help! I recommend this place to anyone that wants good deals and great work! Thanks again Monro auto service!
Name: K***
Date: 2018-04-13 18:17:59
Rating: 5
Comment: Came in to get my Milltek cat-back exhaust installed for my Focus RS! They did an amazing job properly installing and aligning the unit. They were able to get it done very quickly. Overall very impressed. Will be coming back here for any future exhaust needs.
Name: M**** M****
Date: 2018-04-11 23:25:35
Rating: 5
Comment: Excellent fast service wouldnt go anywhere else. Justin explained everything well and priced was fair
Name: A**** M*****
Date: 2018-04-06 00:21:03
Rating: 5
Comment: Did a great job on my brakes. Price was great also.
Name: L**** W*******
Date: 2018-03-30 14:46:24
Rating: 5
Comment: Great staff, great service, straight forward and everything you look for in a auto service.
Name: M**** C**********
Date: 2018-03-24 18:45:27
Rating: 5
Comment: Great service and people that you can trust
Name: E*** L*****
Date: 2018-03-24 17:04:14
Rating: 5
Comment: Great prices great service friendly and helpful
Name: b** w**** p*** l***
Date: 2018-03-22 19:57:39
Rating: 5
Comment: Fast friendly service!! Definitely recommend... Did what they said with no shifty tactics!! A+
Name: R***** M***
Date: 2018-03-21 12:38:52
Rating: 5
Comment: Very helpful / informative. Good prices. Friendly too!
Name: R***** M******
Date: 2018-03-19 13:43:59
Rating: 5
Comment: Justin was very helpful in letting me know what was best for my daughters car. Clean. People polite. Convenient location.
Name: Z*** G***
Date: 2018-03-19 12:29:50
Rating: 5
Comment: Good and quickReliable mechanicsNot hidden charges or diagnostic
Name: K***** S****
Date: 2018-03-17 15:24:24
Rating: 5
Comment: I needed help replacing the bulb in my head light and my windshield wipers. It was almost closing time however they were nice enough to help me free of charge. Hard to find good people now a days. Definitely will be back for a brake job and a tune up!
Name: B**** D****
Date: 2018-03-10 15:50:23
Rating: 5
Comment: Been coming here for years always top notch.
Name: L*** S*****
Date: 2018-03-08 15:23:09
Rating: 5
Comment: Fast and friendly service. Very helpful and the best deals
Name: T******* H******
Date: 2018-03-07 13:23:47
Rating: 5
Comment: This is my favorite shop. I trust them with all my cars. Love there honesty and they get job done right the first time.
Name: R*** D*****
Date: 2018-03-06 19:00:59
Rating: 5
Comment: Cant ask for more they took u up if they can.
Name: J*** P*****
Date: 2018-02-26 12:26:00
Rating: 5
Comment: These gentlemen were polite, prompt and very courteous. Great service
Name: J**** S******
Date: 2018-02-24 19:06:31
Rating: 5
Comment: So twice Ive come in here now!! 2 times Ive been given great service at an affordable price with no hold ups or hiccups!! Excellent staff, friendly environment and always a can do attitude!! I love this place its highly recommended for anyone to come here!!Theyre fast and they never keep you waiting to get in and out!!
Name: M****** W*******
Date: 2018-02-01 22:53:34
Rating: 5
Comment: The staff at Monro is amazing!!!! They have saved the day now twice for me. Steve, Chuck, and Hussein really care about their customers. Im so happy I started going to Monro.
Name: A******* A*******
Date: 2018-01-29 22:38:24
Rating: 5
Comment: Good job and very nice staff
Name: A** H*****
Date: 2018-01-27 15:30:44
Rating: 5
Comment: Amazing Staff, Great Work, Great Price. Highly recommend
Name: B** O***
Date: 2018-01-25 14:56:33
Rating: 5
Comment: My family and I were visiting the area from the West side of the state and as we came into town a heat shield came loose from our car. It was making a lot of noise and so I called Monro Muffler to see if they could look at it. The manager offered to get it in right away for a free inspection. I stopped by shortly after and they got the car in the shop immediately. After inspecting the issue they reviewed options with me and we selected a course of action. They even pointed out another small issue that they offered to correct as well and I was glad to let them do so. After the repairs were performed very quickly and for an extremely reasonable fee, I was back with my family enjoying our vacation. Thank you for all your help.
Name: m****** s****
Date: 2018-01-22 19:08:19
Rating: 5
Comment: Great service, great pricing, highly recommend for any auto repair needs.
Name: A*** L******
Date: 2017-12-30 19:20:52
Rating: 5
Comment: The manager Hussein was kind, helpful, and provided me with a price and time estimate for my exhaust problems over the phone. A competitor nearby charged $40 just to look at the car and wanted $620 for the job. I wish i wouldve gone here first as they wouldve looked at it for free and only charged me $480! They stuck to their word on both the time and price of the job, both of which were better than any place nearby by a long shot. I will definitely be returning for any future car troubles!
Name: N***** S********
Date: 2017-12-30 15:26:56
Rating: 5
Comment: I had a completely flat tire ans didnt know it so i pullwd into this garageand the gentleman was so friendly he checked my tire and put air in it FREE of charge. Will definitely being my cars in for repair.
Name: K****** D********
Date: 2017-12-12 14:43:59
Rating: 5
Comment: Best ever OMG!!! The last place I had went to really did a doozie on my oil cap and they went above and beyond to correct the problem I honestly couldn’t have been more grateful. Will be going back for anything else concerning my car, they took great care of me and they weren’t nasty or rude about the hiccup they remained professional and gracious to me.
Name: M****** S****
Date: 2017-09-18 15:55:15
Rating: 5
Comment: First time here, Manny was awesome and very informative! You can tell he takes pride in good service. Thanks again!
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Name: S** K******
Date: 2023-12-14 03:16:13
Rating: 5
Comment: Very great service and an excellent experience visiting this location. Mike went above and beyond to find the problem and made sure he got it fixed the first time so I didnt have to go back again. He also saved me a ton of money. Its under new management. I would definitely go back again and refer others to this location.