Monro Auto Service and Tire Centers

category: Tire shop, Auto repair shop, Brake shop, Oil change service
address: 6103 S Westnedge Ave, Portage, MI 49002, United States
Phone: +1 269-360-7034
Monday7:30 AM–7 PM
Tuesday7:30 AM–7 PM
Wednesday7:30 AM–7 PM
Thursday7:30 AM–7 PM
Friday7:30 AM–7 PM
Saturday7:30 AM–6 PM
Sunday9 AM–5 PM

rayting: 4.4
services: Service options: In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets, Wi-Fi, Wi-Fi,
Crowd: LGBTQ+ friendly,
Planning: Appointments recommended,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,

Name: T**** L
Date: 2024-02-04 07:26:30
Rating: 5
Comment: Ran over a fence post on i94 which blew out all 4 tires and rims on my vehicle. Far from home and in a pinch, Ken and his team helped me get back on the road the same day!! Went above and beyond to help me find solutions at a very reasonable price. Awesome team at Monro! Highly recommend.

Name: J***** H*****
Date: 2024-02-03 13:04:10
Rating: 5
Comment: Great service, helped us out and got us back on the road with our trailer in just a few minutes! Highly recommend

Name: S****** R******
Date: 2024-01-10 17:00:27
Rating: 5
Comment: Everyone was nice and welcoming. They helped me understand what was going on with my vehicle without making me feel stupid.
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Name: K** C*******
Date: 2024-01-01 16:16:16
Rating: 5
Comment: Very professional and courteous staff. Understood what we named and kept us informed on the work that needed to be done

Name: m*** c*******
Date: 2023-12-25 00:59:31
Rating: 5
Comment: Changed my brake pads and rotors about $700

Name: B** D*****
Date: 2023-12-19 19:40:32
Rating: 5
Comment: Ken and the crew are fantastic. Fixed the car quickly and even got me on the roads in time for the holiday season. Couldnt be happier with the service. Highly recommend anyone in kalamazoo and portage to do your auto servicing here.

Name: E**** S******
Date: 2023-12-08 19:45:43
Rating: 5
Comment: Rob and Mike exceed my expectations!

Name: E******** B******
Date: 2023-12-03 17:41:41
Rating: 4
Comment: Quick, same day, and efficient. Could be better about explaining services and issues, I had to pry for an explanation. The service was also not reasonably priced, but other service centers wouldve taken over a week to complete what I needed done that day.

Name: J**** M****
Date: 2023-12-02 20:48:55
Rating: 5
Comment: Ken was super friendly and knowledgeable about the problem with my vehicle. Good customer service.

Name: T B**
Date: 2023-12-02 16:48:48
Rating: 5
Comment: These guys helped me on a busy Saturday and I was in a bind. Friendly and professional. Would recommend

Name: H****** S********
Date: 2023-11-28 21:17:46
Rating: 5
Comment: The team was very friendly and helpful and were able to squeeze my car in on a Saturday. They worked quickly to find the best deal on a part for me and were always happy to answer my questions when I called to check in.

Name: I**************
Date: 2023-11-06 02:30:29
Rating: 5
Comment: Had a bad alternator that they were able to take care of within a day, the staff was friendly and responsive when I called and asked for an update.

Name: M**** F****
Date: 2023-11-02 16:14:08
Rating: 5
Comment: The manager, Robert Overman, was very friendly and approachable. Extremely satisfied with their customer service and overall experience. Will definitely recommend.

Name: K*** F*****
Date: 2023-10-31 19:03:10
Rating: 5
Comment: Ken, the store manager, really helped me out by quickly fixing a serious problem with my rental car, so I was able to finish my long road trip safely! He was very professional and made it easy for me.

Name: E******** D******
Date: 2023-10-28 16:21:50
Rating: 5
Comment: Ken and his mechanic gave a very thorough inspection to a car we were thinking of buying. They gave honest advice and taught me a thing or 2 about cars:).

Name: S**** H***
Date: 2023-08-29 23:56:26
Rating: 5
Comment: Kind, skilled, and efficient! Ive taken my car to this location for various needs over the past two years and have always been more than happy with the outcome. Plus, as a 20-something woman who does not know much about cars, I have never once felt talked down to.

Name: J**** S*****
Date: 2023-07-18 17:29:08
Rating: 5
Comment: Ken was great! Got me in for a wheel bearing swap the next day and it was very fairly priced. I will go back for the things I cant or do not want to do myself. Highly recommend

Name: B**** H***
Date: 2023-07-04 19:29:44
Rating: 5
Comment: Great job. Only place open on the 4th and they were willing to help me with my lawn mower tire.

Name: M****** C********
Date: 2023-06-05 11:35:05
Rating: 5
Comment: I broke down in Portage on my way home out-of-state and got a tow to Monro Auto Service. I thought they’d stick me with something expensive but they were honest and showed me it was a simple fix. All they had to do was put a cap on that had fallen off. They saved me some serious money. Thank you to that crew working on 5/27/23, showed some serious integrity!

Name: S******** N******
Date: 2023-04-26 21:07:43
Rating: 5
Comment: My husband did our brakes and somehow a backing plate was rubbing causing our brakes to overheat while we were in town. We called and they were able to squeeze us in within the hour. They did the quick little fix and sent us on our way. Amazing customer service. I would not hesitate coming back for anything we will need done in the future. Thanks again guys!!

Name: J*** S*****
Date: 2023-04-24 15:11:16
Rating: 5
Comment: Excellent service, got me on the road and back to work. Thanks!

Name: R****** W*******
Date: 2023-03-31 22:50:05
Rating: 5
Comment: They are amazing! We were on a road trip from Illinois, still had hours left in our trip and our car started acting weird and we thought it was leaking. We were able to bring it in to them and they were able to look it over and give it the ok. We were back on the road in 20 minutes! Thank you Monro!!

Name: M****** V******
Date: 2023-03-17 06:44:00
Rating: 5
Comment: Great staff, friendly, knowledgeable, good prices and service, thanks guys.

Name: M**** B*****
Date: 2022-11-03 15:24:37
Rating: 5
Comment: I was towed into this shop after my tire blew on the highway. The gentlemen working were very welcoming to me and my dog. They put my spare tire on and jumped my car. There was hardly a wait before I was on my way. It was a rough day for me so their kindness and immediate help is appreciated

Name: J*** F******
Date: 2022-10-18 21:17:27
Rating: 5
Comment: I recently brought in my vehicle because of oil leakage, and received excellent service. They were able to get it in on the same day I called, and finish service before closing time. Friendly staff (especially Mike), and no problems since the fix.

Name: H***** S***
Date: 2022-06-25 20:11:15
Rating: 5
Comment: I came in for a routine oil change & tire rotation, let me say they have excellent customer service. Very polite & friendly staff. Air conditioning in the lobby/waiting area is ice cold. I would definitely recommend this location . It is nice to see young people who have manners & are very respectful!!!

Name: Y****** H***
Date: 2022-05-18 01:11:10
Rating: 5
Comment: Team fixed broken brake at my old car. When I got, i was realized everything worked fine. Really appreciate to team. Now my car is working as a new car. Amazing!!.

Name: D*** W****
Date: 2022-04-18 16:11:03
Rating: 4
Comment: The only suggestion I have is that tires that are being rotated also get their pressure checked. Very satisfied with the service and value.

Name: E** S****
Date: 2022-03-26 00:02:40
Rating: 5
Comment: My Jeeps tire blew off on East 94. I spoke to Christian who was very friendly and willing to assist me once I told him my vehicle needed to be towed to their shop. Once I arrived the team assessed my issue and tried to resolve it quickly. I live 2 hours away and was stranded. The shop needed to order some parts that would not come in until 3 days later. The team went over and beyond to make sure I was back on the road and home safely the same day. The shop closed at 6pm but they stayed over and hour pass closing and made sure my vehicle was fixed. Did I mention I’m 8 months pregnant…. Christian and Ryan even went to another shop with me to make sure I got all the parts I needed to ensure a safe drive home. I appreciate the entire team and recommend this shop to anyone who wants good customer service and a wonderful experience that will make you want to tell everyone how their are still kindhearted individuals in this world. Take it from me, they get the job done and I am forever greatful to them all.

Name: T**** P******
Date: 2022-01-26 11:38:41
Rating: 5
Comment: I can not say enough about this place. This is the second time they have fixed my car and they did amazing work, the guys were awesome and amazing. I was leary because we came from a shop that did terrible work and took advantage of us but they were honest and told us right away what needed to be fixed. They didnt give us one price and 2 days later change it. I also love that huge big window that you can watch them fixing cars. It gives me relief that i can actually see them working in the car instead of being shooed out of the shop. They also call you with a full estimate before they do any work of the findings. I am going back to have them fix my other vehicles breaks. So happy with the work!

Name: C****** M*******
Date: 2021-11-14 13:58:37
Rating: 5
Comment: This place is the best!!! The team there really look out for you even if its something simple as an oil change.

Name: A** C********
Date: 2021-11-04 13:43:08
Rating: 5
Comment: These guys were super nice and genuine. Had two nails in two tires and they fixed them super quick for me! Spent wayyy less money than I thought I would goin in. Thanks team!

Name: C*** G****
Date: 2021-10-22 10:05:31
Rating: 5
Comment: I had a leak in my tire, drove there with no appointment and was out in 25 minutes. The only place iv been where someone wasnt rude what so ever.

Name: V**** S
Date: 2021-10-08 01:24:33
Rating: 5
Comment: Had an excellent service experience at Monro. I had an issue with a slow leak in one of the front tires. The car was taken in and tire checked. It turned out to be a loose valve and was fixed promptly. I was preparing to pay, but was told that there was no charge for the repair! Great work ethic! Rare nowadays. Now I know where to go for a honest and prompt auto repair service. Thank you!

Name: C****** M*******
Date: 2021-08-18 20:51:14
Rating: 5
Comment: Very professional, and quick oil change. The manager is so nice answered all of my questions.

Name: A***** W*****
Date: 2021-03-22 22:18:09
Rating: 5
Comment: Mechanic Travis did a really good job on my tires he was very polite and knew a lot about what was going on with my vehicle very recommended mechanic

Name: R**** J****** (**********
Date: 2021-02-27 15:20:19
Rating: 5
Comment: Broke down, blew a transmission line. Helped find a great tow service and even diagnosed the right line. Helped us tremendously, and even let us fix it in the parking lot. Thanks again.

Name: D*** P*****
Date: 2021-02-24 20:27:09
Rating: 5
Comment: Nich was a huge help. Ive been struggling to get my sons car fixed inexpensively. Its old. Nich gave me some options, saving me money. Fast, friendly, professional. Ive got 6 old cars. Ill be a frequent customer.

Name: K******** R******
Date: 2020-12-31 22:18:34
Rating: 5
Comment: Everytime I come here to get my car serviced I get the best price. I dont feel like they are trying to take advantage of me and everyone is always friendly.

Name: S**** B*****
Date: 2020-12-19 14:59:23
Rating: 5
Comment: The people at Monro Auto service and Tire are awesome people! From the manager to the employees! They have awesome customer service ! And they take care of all of your auto needs! I would recommend and trust Cory and the employees at Monroe auto service and tires with all of my auto repair needs! Thanks guys!!!!

Name: A****** L****
Date: 2020-12-13 17:48:40
Rating: 5
Comment: Received wonderful service here! The price was better far superior than other places quoted me. Staff is quick and efficient. They know how to do business and take care of their customers!

Name: G*** Y********
Date: 2020-11-05 19:27:36
Rating: 5
Comment: They gave me the best DEAL on tires and brakes. If I tell you how much, you wouldnt believe me! The customer service is way better than it used to be. I have a new fav whos name is Corey. Thanks for EVERYTHING!

Name: K***** S*****
Date: 2020-10-12 15:55:59
Rating: 5
Comment: While a bit slower than expected (major hiccup in the customer before me), theyre doing the best they can in the circumstances. Affordable, convenient, friendly.

Name: M*** W********
Date: 2020-09-08 13:03:18
Rating: 5
Comment: Had a tire blowout on a Saturday morning. No fun. Received excellent care from Dylan and the team at Monro. Prompt, professional, and economic. Highly recommend!

Name: R*** V********
Date: 2020-07-29 15:52:57
Rating: 5
Comment: I thought I needed a brake inspection. Took it to the Stadium Drive location and the store manager Andrew was extremely professional and timely. They checked everything over and sent me on my way. I will definitely recommend Monro Auto.

Name: M*** G******
Date: 2020-07-01 02:15:29
Rating: 5
Comment: Check engine light came on after a long trip at the start of our vacation. We stopped at Monro, they were able to schedule us in, did a quick diagnostic. Faulty emissions part replaced.

Name: R******** G***
Date: 2020-03-08 01:04:19
Rating: 5
Comment: I really had a great experience with this shop. They informed me of some things I was unaware of with no pressure to buy from them I love a shop like that. Reasonable priced great work. They got me back home safely. Thank you to all you that work there

Name: R**** M******
Date: 2020-02-22 23:05:21
Rating: 5
Comment: Mike and his team are professional, ethical and provide excellent customer service. As a woman it can be difficult to find an automotive shop that I can trust and dont feel like Im being spoken to in a condescending manner. Im happy to say that Ive found a place that I will feel confident going to in the future. I highly recommend this location.

Name: C**** H*****
Date: 2020-02-17 15:36:02
Rating: 5
Comment: Had a nice and quick oil change here and Mike was a great help! They even cleaned my battery terminals for no extra charge.

Name: m***** b*****
Date: 2020-02-06 23:24:04
Rating: 5
Comment: Great place. Mike and his crew always take care of my vehicle. They are honest and always have the best prices. Wouldnt take the vehicle anywhere else.

Name: J**** F******
Date: 2020-02-04 00:53:51
Rating: 5
Comment: I I have been here twice now, once for an oil change and once because my truck was viborating and I wasnt sure what was going on. Mike and the staff were very helpful and figured out the problem. Very honest people I will continue to come here for all of my auto service needs.

Name: K****** H******
Date: 2020-02-01 13:06:42
Rating: 5
Comment: They were very professional and informative. I was told of all my options and they explained throughly what the costs/benefits would be. I would use them again.

Name: K*** T*****
Date: 2020-01-31 22:40:11
Rating: 5
Comment: Needed my brake pads and rotors replaced. Mike was friendly and professional, even offered to come pick me up when the work was done. I will definitely be going back

Name: A****** L***
Date: 2020-01-18 16:49:57
Rating: 5
Comment: Amazingly, awesome great service... this place is on fire😁 they are good with prices and fixing your car on time. I thought I had a big problem, then mike and Anthony checked it out and fixed it in no time. Will be back. Thanks guys @ monro.

Name: C****** Y
Date: 2020-01-08 17:56:46
Rating: 5
Comment: Great experience! Everyone was friendly and worked quickly to get my car done.

Name: B****** S*******
Date: 2020-01-03 17:08:56
Rating: 5
Comment: Exceptional service at a competitive price!My mother has been going to Monroe for her general service needs for the last year. After purchasing a used vehicle with poor tires, I contacted many tire shops in the area to find the best pricing. By my mothers recommendation I contacted Mike at Monroe to see what options he had available. We spoke briefly about what tire I was most interested in, and he did some digging to make sure that option was still available. Within a half hour he was contacting me to let me know that tire was no longer available, but they had a better tire in stock, and he was willing to work with me on pricing to keep it in range of what we had previously discussed. Three hours later my vehicle was in the air getting a new set of tires. Avoid those local discount tire shops. Mike and his staff provide an excellent service at an affordable price.Bottom line, Id be happy to pay extra for the service me and my family have received from Monroe! When it comes to tires or any other general needs on my vehicle, Im going to trust Monroe to get it done in a timely fashion and at an affordable price!

Name: K****** B*******
Date: 2019-12-27 23:01:28
Rating: 5
Comment: Got my tire patched today. Great service, friendly employees. Didnt have a long wait either. Will definitely be going back for future services

Name: A***** T***
Date: 2019-12-13 02:56:17
Rating: 5
Comment: I wouldnt go ANY WHERE ELSE! Sure, the diagnosis is more expensive, than some places, BUT, their going to get the job done right, period! I cant explain how much I appreciate their patience with me and the amount of resoect I get is so wonderful! Mike, the manager, you cant ask for a better manager and Chris, the owner, you cant ask for a better owner!

Name: J***** A*************
Date: 2019-12-11 19:29:41
Rating: 5
Comment: Service was really good, They answered my questions and were very friendly. Ill def be going back, esp when they fixed or did their best on what I asked for. Thank you very much for being so nice.

Name: M***** G****
Date: 2019-12-08 01:31:34
Rating: 5
Comment: I have had a couple great experiences. Usually after I take my car to a place once I can never go back because the second time is always worse. That was definitely not the case here. As a woman I felt respected, not taken advantage of, or overcharged. Staff went out of their way to explain things to me and repair my car as quick as possible. I would definitely recommend them to anyone especially any woman and will most definitely be bringing my business back for a fourth time.

Name: K***** E******
Date: 2019-11-22 00:12:33
Rating: 5
Comment: I went to the Westnedge location with a blown out tire around closing and I explained my situation of having to drive to Muskegon in the morning. Mike and Andy got me right in and fixed my tire for me. I am so grateful. Thanks to them I can make it to my surgery safely.

Name: d*** n*******
Date: 2019-11-20 22:47:24
Rating: 4
Comment: This location on westneage has brought back some of Monros lack luster from the prior week.What happened you ask? Imagine having a tire light on and working with Monro in the past went to the nearest one only to be told that the person we were talking to was the only one in the building. Boss wouldnt be in for another 45 min! THEN went to another Monro little further down the road 2 hrs later only to find the same thing. Huh?This location has been great by n far and will be the ONLY Monro to get my business.

Name: E**** M*****
Date: 2019-11-16 21:32:13
Rating: 5
Comment: Came in for just an oil change and my bumper was coming undone, they snapped it back together for me. I was very pleased with their fast and friendly service. (Bob) was very helpful.😍😍

Name: m***** p****
Date: 2019-11-03 12:49:50
Rating: 5
Comment: I wanted to rush home and write a review on Monroes after the WONDERFUL experience I had,but reviews are important and I wanted to get this one right!! after all,it was the great reviews that brought me hereThis review is also my way of showing my appreciation for the GREAT service I got from mike and his CREW!Mike and his MERRY band of gentlemen,and I say this because everyone is smiling and happy and it creates a happy environment to be todays world that is refreshing.IF YOU can believe this they make writing a check painless because you know you have been given the BEST PRICES and SERVICE possible!All I can say is,Mike and his men pride themselves on making their customers happy.doesnt this sound like a place you would want to come to?

Name: J*** S
Date: 2019-10-24 22:09:48
Rating: 4
Comment: The mechanics here are awesome. My family brings all of our vehicles here because of the service provided by Matt and Mitch. We prefer to not let any other mechanics touch our vehicles. Lately though, there have been times when we have called to make appointments and we talked to Mike the manager to schedule them, we have shown up and the appointments are not in the book and they sre not able to fit us in so unless Matt or Mitch are the ones who answer when we call, we do not bother making appointments. Also noticed the manager smoking in the bay areas by where the mechanics are working on the cars. I havent noticed on our vehicles but I would hate to get a car back that smells like cigarettes since we dont smoke in our family but some people may have asthma and something like that could trigger it as well as it just doesnt seem safe to be smoking near flammable stuff like that and being indoors (regardless of the doors being opened or closed). I will follow these mechanics if they were to ever leave this location. Love that this location open on Sundays now.

Name: L** L******
Date: 2019-09-19 23:14:02
Rating: 5
Comment: Update to prior post:. Returned to this location to have the quoted repairs done. Unfortunately another problem occurred upon that return visit. I cant say enough about the GREAT team here. Outstanding care and urgency. Matt D. You are truly a top notch mechanic and fantastic customer service representative. Mike P. also needs to be acknowledged for his part of the customer service chain. Thanks EVERYONE.. Ill DEFINITELY BE back!!

Name: J*** B******
Date: 2019-09-12 13:27:15
Rating: 5
Comment: The team at Monro was very helpful and stayed late to get my car fixed on a Saturday evening. Thank you for going the extra mile!!

Name: M***** S*****
Date: 2019-08-25 15:23:19
Rating: 5
Comment: My son was in town brakes went were on back order and ended up taking 2 months before they finally got parts to do repairs. They let us keep car there at no extra charge until repairs were done. We got car back and they even gave it a car wash,and a discount for service. Thanks to mitch and Mike for your great customer service

Name: N*** J***
Date: 2019-08-23 23:48:43
Rating: 5
Comment: They were able to fix another shops mistake after that shop failed to address the issue. Not to mention these guys also worked late to get my car properly aligned and safe for the road. Honest place with fair prices. Will definitely be back!

Name: U****** S******** F****
Date: 2019-08-23 19:36:19
Rating: 5
Comment: I have been going to Monro for 7 years and have never been disappointed! I was completely stressed out over a front end issue and they had me fixed up in minutes! Whatever I can’t fix I can trust them to get the job done!!!

Name: T* J*******
Date: 2019-08-20 12:50:27
Rating: 5
Comment: Great service and amazing technicians!I came in without an appointment and they helped me out right away. Very timely and professional.Took care of my problem and I drove off very happy and satisfied. I recommend them any day. Thank you!

Name: D**** P*****
Date: 2019-08-12 23:48:26
Rating: 5
Comment: I went in on a Monday morning to look into getting new brakes. They were able to squeeze me in to a 2 o’clock appointment. They were busy and stayed 45 minutes late to get my brakes done. Great service and friendly staff.

Name: J**** P****
Date: 2019-08-12 19:10:46
Rating: 4
Comment: Had a great experience with an oil change/tire rotation/inspection. A better than expected price, and it was all handled by professionals.

Name: m*** d******
Date: 2019-08-09 21:12:22
Rating: 5
Comment: Amazing service, kind friendly staff. Only place Ive ever been that hasnt tried to take me for every penny possible. They let me know what I had to do to remain safe and what I could get done at a later date. This is now the only place my car is getting serviced at. Thanks again!!!!

Name: B******* P****
Date: 2019-08-03 20:46:23
Rating: 5
Comment: Great service and excellent timing. To my relief they were open on weekends and had the parts available as well, they were able to fit me in and get me back to driving the same day. The conversation I had both on the phone and in the store was easy going and they understood what my concerns were and addressed them with dignity and respect. I wish I had remembered the discount from their website that they had attached to the page but maybe for next time.

Name: J** S*****
Date: 2019-07-28 17:41:59
Rating: 5
Comment: I just took both of my vehicles in for oil changes in the past 2 days. The honesty and professionalism I received was top notch. They did full inspections of my vehicles and gave me the results so I know what is good or will need attention soon. All of the technicians were friendly and respectful! Thank you very much!

Name: S****** N***
Date: 2019-07-27 22:12:48
Rating: 4
Comment: Ive been going hear long before they were even Monroes and have always been happy with them. I went in a few weeks ago for an oil change and for what I thought was a problem with my brakes. I was told it wasnt my brakes but they couldnt fix what was wrong at that time but that I didnt need to worry about it and could just fix it next time I got an oil change. This past week, the noise was much worse and I was now more than convinced it was my brakes (and they even sent me a post card suggesting it might be time to have my brakes checked). I called and they got me in right away and I explained the situation and that I was disappointed to be back after just a few weeks. They looked at my car and found it was indeed my brakes. They sincerely apologized for missing it the first time and assured me they could fix me up now. Then the managed offered me a discount on the fix without even asking him to. He said he really valued me as a customer and didnt want to loose my loyalty. I really appreciated that they didnt try to blame me, or pass the buck, or even throw each other under the bus, but took responsibility and did everything they could to make it right for me. Things get missed sometimes, but how you handle it says a lot about a company.

Name: F******* G*****
Date: 2019-07-26 16:07:03
Rating: 5
Comment: Great service!! Just went through there for a leak under my dash seeping into my floor mats, and Mike was just so pleasant and reassuring, a true hero among men. Steve went above and beyond - give this guy a trophy or a 21 gun salute or something! He used a shopvac to sop up as much of the fluid as he could, DESPITE not having to or being asked to. Such a nice gesture! I give this grand auto palace as many stars as are in the galaxy. Frankly, a ticker-tape parade might be in order..

Name: A*** D*********
Date: 2019-07-25 20:19:58
Rating: 5
Comment: Great service. Scheduled my appointment, they were ready for me and fast to help. Kind and got the job done.

Name: Z*** B*****
Date: 2019-07-23 19:37:12
Rating: 5
Comment: This is my first time here and I didnt realize my appointment I made online wasnt available until I got here, but they were able to go ahead and get me right in which was much appreciated! super friendly guys

Name: S******** S****** W********
Date: 2019-07-21 19:03:49
Rating: 5
Comment: Was caught in a horrible thunderstorm late Saturday night, lost a tire, and was stranded in Kzoo. Called first thing Sunday morning and Steve took care of me immediately. They didn’t have my tire at that location, Steve drove to another location, found the last matching tire in town. Changed my tire, quickly got me on my way back home. Good pricing, prompt, friendly service. If I lived there, I’d definitely go back...but I’m glad they got me quickly on my way back home.

Name: G*********** C
Date: 2019-07-18 13:53:23
Rating: 5
Comment: Great place!! The mechanics there are top notch and I couldnt say enough good things about them. They went above and beyond for me and really saved the day.

Name: J***** H****
Date: 2019-07-16 15:12:30
Rating: 5
Comment: Great experience. Super friendly and helpful employees. Much better experience than many other local places for an oil change, and theyre very timely with repairs.

Name: E* R
Date: 2019-07-07 00:34:03
Rating: 5
Comment: Visited on July 4th for emergency services. Michael and Matt at the store on Westnedge Avenue in Portage are great. Each time I use been there, I have received great service from all staff members. Thanks for being professional, timely and informative. We appreciate ya!

Name: J***** R*****
Date: 2019-06-17 15:45:38
Rating: 5
Comment: Our van died in front of rx optical. They did all they could to get it going there but when it just wouldnt start, they found the problem got us on our way asap.

Name: H**** M******
Date: 2019-05-12 03:10:03
Rating: 5
Comment: Dropped my Chevy Equinox off on Friday after it was making noise and running irregular. Staff was knowledgeable, professional, quick and efficient. Worked with me on what I had to get fixed and what I could postpone till a later date. Price was right, and received my car in perfect running condition in less than 24HRS. Thank you, and great job!!!

Name: A**** H******
Date: 2019-05-11 20:46:40
Rating: 5
Comment: My brakes were completley shot i mean metal on metal barley any stopping power. They got me in when everywhere else was booked, they quickly inspected my brake system and spent a lot of time getting us finacially set, they were not going to let me drive with my brakes in the condition they were in. THEY CARE ABOUT YOUR SAFETY. The most compassionate service station ever, i wasnt going to be able to afford it without their dedication to their customers and saftey on the road

Name: D*****
Date: 2019-04-22 21:48:37
Rating: 5
Comment: Typically I dont leave reviews but after seeing how much they care I feel like I should. They took care of what I needed and gave me honest inout to what wasnt needed quite yet. Bill was great and informative.Thanks,Dakota AveryAyers Basement Systems

Name: M******* W*****
Date: 2019-04-18 03:42:18
Rating: 5
Comment: They did a wonderful job and couldnt be anymore happier with the service. They were very knowledgeable and very kind both on the phone and in person. Will be coming back for future needs.

Name: A***** S******
Date: 2019-04-13 01:03:04
Rating: 5
Comment: Will and were great Joe the toddler was cool they helped me find the leak on my power steering line without an appointment

Name: R*** c*****
Date: 2019-04-11 17:26:14
Rating: 5
Comment: Had to get a new tire sensor for back right on my Nissan Altima. The guys were efficient and did an excellent job. They also helped me save a bit of money in the process. Will definitely be coming back.

Name: T***** S******
Date: 2019-04-06 22:31:11
Rating: 5
Comment: Everyone here was awesome! Matt and Will did a great job and were willing to work with a tight budget. Highly recommend!

Name: P***** B****
Date: 2019-04-05 21:39:01
Rating: 5
Comment: They did an amazing job!! Customer service was great! I was a walk in and was helped immediately!! Great job!! I had Will, Bill, and Matt help me today!

Name: J****** J****
Date: 2019-03-29 13:42:45
Rating: 5
Comment: Will, bill, and Joe are the absolute best! Havent taken my car any where else to be worked on and I dont plan on it! Its just a bonus that theyre all funny 😁

Name: N*** M****
Date: 2019-03-28 21:23:59
Rating: 5
Comment: Great place will do buisness with this co. Any time. Git a flat tire with no money and a broken jack these men took time out if their day to help a broke man out..5 stars all the way....thank you guys

Name: M** A
Date: 2019-03-26 16:27:55
Rating: 5
Comment: The staff is thorough, friendly, and knowledgeable! I appreciate there flexibility and ability to fit me into their schedule last minute! Great Job Monroe Boys👍👍Thanks Matt & Bill

Name: J***** H******
Date: 2019-03-21 17:45:52
Rating: 5
Comment: I was able to drop my car off. Do some errands and have my car fixed before I was done.. will was great with the info. Great service and good prices.

Name: D****** B**
Date: 2019-03-18 17:11:44
Rating: 5
Comment: Came here because I got a flat tire while I was working. When I came in they got to me fast and fixed the problem without any issue. I’d say the 20 bucks I spent were very worth it.

Name: C****** G*****
Date: 2019-02-27 18:24:00
Rating: 5
Comment: I had brake service and an oil change with Monro today. I am very pleased with my service. The team was very courteous. I would highly recommend this establishment for car repairs.

Name: F******* T****
Date: 2019-02-27 11:17:06
Rating: 5
Comment: I recently started going to Monroes and I must say, that I really am glad that I went. Bob Ross is amazing, he really knows how to make you feel like family. Thanks Bob Ross and the other guys that work there:)

Name: T**** L********
Date: 2019-02-22 01:20:52
Rating: 5
Comment: I am a new customer to this shop. Bob was so honest about what the car needed, and made sure I understood all my options. I am looking forward to coming back to a TRUSTWORTHY place.... Thank you!!!

Name: Z****** A
Date: 2019-02-16 17:41:05
Rating: 5
Comment: They took my Jeep in on short notice and they left me with great peace of mind! The only place to take your vehicle to in Kalamazoo as far as Im concerned! Period.

Name: M** H****** L****** S***
Date: 2019-02-13 23:40:15
Rating: 5
Comment: We have had several cars serviced at Monro over the years and have grown to expect great repairs, fair prices and fast, friendly service. Monro staff have always met our expectations!

Name: J**** M****
Date: 2019-02-13 20:44:15
Rating: 5
Comment: This was my first time at this location. I’ve gone to a lot of different mechanics and shops before and this was by far the best experience I’ve had. The customer service was great, all of my questions were answered, and the work was done far quicker than I was expecting. 12/10 would recommend.

Name: J*** M****
Date: 2019-02-12 20:29:33
Rating: 5
Comment: Monroe service was oustanding!! Customer service was phenomenal!!Bob answer every car related question I had!! Guarantee 5 star service!!

Name: F****** P*****
Date: 2019-02-12 18:59:48
Rating: 5
Comment: I wont take my car anywhere else!! The guys at Monro in Portage are AMAZING!! Bob and his crew ALWAYS take good care of me!!

Name: Y*** a*
Date: 2019-02-01 23:01:44
Rating: 5
Comment: Thanks to the guys at Monroe for getting my baby’s Fog light fixed.. Highly recommend the team on Westnedge.. Great customer service!! Definitely a satisfied customer 🥰😊😊😉

Name: B**** W*****
Date: 2019-01-29 21:48:28
Rating: 5
Comment: I was having issues with my plow truck today during our huge storm. I called Monro and Bob got me right in. The tech Matt quickly checked my truck over and identified the problem. I got an estimate for the work and it was completed in time for me to get back to work. Thank you Bob and Matt. I am sure all my customers will be thankful too!. You guys are the best!!!!

Name: A**** R***
Date: 2019-01-25 01:25:15
Rating: 5
Comment: I had GREAT SERVICE!!!, They took there time and diagnosed my car carefully and saved me alot of money. Thank you Bob and Matt. :-)

Name: d**** W***
Date: 2019-01-24 17:31:30
Rating: 5
Comment: The two guys I dealt with, Matt and Bob, were great. Quick as well! I already recommend people to go to Monro.

Name: A***** W*******
Date: 2019-01-23 00:40:54
Rating: 5
Comment: Last month I had a series of issues with my car and brought it in to the Westnedge Monro. I worked with Bob to get them resolved. He was great to work with and most importantly to me, he was honest. Bob took the time to find what was really wrong with the car rather than just fixing parts, charging me, and trying to convince me that was what was wrong with my car. In my experience this is rare with mechanics...Today I got my oil changed with Bryan. They were quick, reasonably priced, and didnt try to rip me off (Ive had mechanics elsewhere charge me for more quarts than my car takes) or sell me on additional labor/fixes - a pet peeve of mine when I am just looking for an oil change. I am glad to find a shop I feel comfortable with and can return to.

Name: M*** M********
Date: 2019-01-15 22:53:45
Rating: 5
Comment: I was 45min late for my scheduled oil change. The team was busy but they were very accommodating. They got me right in and out of there so I get get on with my day. Friendly experts and fair prices.

Name: B***** W***
Date: 2019-01-07 17:49:22
Rating: 5
Comment: Saved me hundreds of $$.... I thought I needed brakes and prepared to have all replaced today.After awhile I was told that they are only 50% worn and have months before I need them. :)Thank you to Bob and the team here for their honesty!I will be back soon!

Name: R*****
Date: 2019-01-06 01:00:00
Rating: 5
Comment: I have gotten my brakes done here and was super quick and was even given a discount. But more recently I took my car in to get diagnosed after it wouldn’t start and was told it was my engine. Bob asked me what my budget was and I told him that I was just looking to salvage my car at that point, he was more than understanding and gave me advice on what I should do from there on. I will NEVER go anywhere else for repairs! I have never been pressured into anything and everyone has always been upfront and honest. If you’re someone who knows little to nothing about cars, they will explain everything and I give my highest recommendation to Monro. Thank you so much for helping me during this time! You guys are awesome!!

Name: D**** M********
Date: 2019-01-02 18:10:32
Rating: 5
Comment: Best service I ever had at Monroe. Very fast and very respectable 👍🏾👍🏾 great work fellas 💯and they go out Nd beyond for u.

Name: B***** M*******
Date: 2018-12-27 02:40:30
Rating: 5
Comment: Stopped at this shop on my way home from work. I was driving my husbands car and his brakes were scraping. From the moment I walked in, Bob was really nice and friendly (after a guy at another shop down the road was rude). Brakes were fixed, very efficient and much more affordable than the other place would have been anyway. Will definitely be recommending to others!

Name: A** S** M*****
Date: 2018-12-26 18:23:55
Rating: 5
Comment: The staff is so helpful! Bob went above and beyond to find out what was wrong with my vehicle (over the holiday, too!) and pointed me in the right direction to get it fixed at the best price possible. I appreciate the honesty and care with which my car situation was dealt with. Thank you so much!

Name: R****** C***
Date: 2018-12-23 01:14:28
Rating: 5
Comment: I went in for new tires on my Camry, and they were quite fast, and I loved the fact I got a coupon in the mail. Also time flew by while I was waiting inside and it is all thanks to the manager Bob, he was very friendly. I will definitely come back.

Name: B******* F***** R***
Date: 2018-12-23 00:39:14
Rating: 5
Comment: Bob the Manager made us feel valued as a customer, he went above and beyond. I will recommend him to all my friends.

Name: T B
Date: 2018-12-20 22:52:09
Rating: 5
Comment: Bob was amazing! I am very pleased with the repair services I received on my highlander. He got my car in right away, as promised, and had an estimate ready for me soon after. The work was completed on time and all around it was a great 1st experience at Monro. I’ll be back soon for more work! Thanks Bob!

Name: A*** R
Date: 2018-12-10 18:07:32
Rating: 5
Comment: Both times I’ve been here I’ve had great experiences. The staff and Bob specifically really helped me out, and performed great service on my car. I’ll definitely be back!!

Name: M******* A*******
Date: 2018-12-01 21:34:15
Rating: 5
Comment: Went in today for new tires, amazing customer service! So happy with the fact that they really care about safety! I will definitely be recommending them!

Name: L**** M****
Date: 2018-11-19 19:13:57
Rating: 5
Comment: Bob was very kind and professional, and even though he said it could be a while, still got my tire rotation, fluid top off, and oil change done very quickly. They always give great service, would recommend. - Lydia McCoy

Name: D** D**
Date: 2018-11-18 00:35:00
Rating: 5
Comment: Bob and Joe were both Great. I came in after some bolts were stuck on my Town and Country while I was doing the rear shocks. Most shops dint want to help you do a job you have started but i could not get the bolts to loosen myself. Not only did Bob very happily get my rusted bolts off for free but Joe also was kind enough to weld my exhaust at the Cat i had installed so it did not leak. They did not ask a cent I will always go back. Thanks Guys

Name: F**** R*****
Date: 2018-11-15 18:34:14
Rating: 5
Comment: Very pleasant and helped me out in a pinch. Needed tires put on and had my own, wasnt a problem. Price was right. They even pointed out a problem I didnt know I had, fixed it, no additional charges. Great group of guys over there. I will continue to do business with them in the future.

Name: R*** F**
Date: 2018-10-22 18:02:01
Rating: 5
Comment: I towed my vehicle here today because it wasnt starting, after they diagnosed the problem (starter and battery) Kurt was really nice and even knocked $150 off the cost to help us afford the repairs. This was my first experience with this particular Monro store but wont be the last.

Name: K******* M
Date: 2018-10-17 02:27:26
Rating: 5
Comment: Got us in right away, did our oil change so quickly they where done before we got back from the pet store across the road! Had amazing customer service and we will definitely go again!

Name: K**** H*******
Date: 2018-09-07 14:52:27
Rating: 5
Comment: Kurt was very friendly and straightforward of what needed completed on my car. We had new tires, an alignment, transmission flush, fuel system flush and an oil change. He was able to answer all of the questions and confirm some work that did not need to be completed when another mechanic said it did. He had the discount coupons already accounted for on pickup of my car. We’ll definitely be going back.

Name: J L******
Date: 2018-09-06 15:53:22
Rating: 5
Comment: I have had my car serviced by Monro twice now and I have always appreciated the speed and transparency of their work. Quotes have been reasonable and they are more than willing to discuss what each recommended repair will do for your car so you can choose what you would like done that day. I have never had an issue with my car following service and the employees are all very nice and will not speak down to a 19 year old who knows nothing about cars. Thanks Monro!

Name: G*** T*******
Date: 2018-08-14 17:23:50
Rating: 5
Comment: Super service by the new crew. Was a loyal customer at their old location and will be a loyal customer at this location. I would follow this crew anywhere because of the quality service they provide. Kudos Monro for

Name: J****** A****** B******
Date: 2018-08-14 16:45:39
Rating: 5
Comment: Awesome to see the Jeep guys moved to the Westnedge location! Much more convenient to get to!! 100% recommend Jeepers to bring their Jeeps to this location for Kurt, Jake and Joe to take care of all your Jeep needs from regular maintenance to off road upgrades! Who better than Jeep people to work on your Jeep!

Name: E*** D****
Date: 2018-08-11 21:59:36
Rating: 5
Comment: Love to see the Riverview staff at this location! Kurt, Jake, Joe and Nick are a great team. I appreciate the quality work they do.

Name: M*** W********
Date: 2018-08-08 16:29:59
Rating: 5
Comment: The customer service was outstanding. The new management was straightforward with what my vehicle needed. I will definitely be a return customer and let my friends and family know to take their vehicles there as well. Great job guys and keep up the amazing work!! Kurt and his team really know how to do a great job with great customer service!!

Name: K**** H*****
Date: 2018-08-07 21:18:38
Rating: 5
Comment: This location has great staff! They are rockstars at what they do! I would recommend Monro on Westnedge to anyone in the area! I have never had any issues and their service is the best quality!

Name: G***** M******
Date: 2018-08-04 15:37:02
Rating: 4
Comment: Very good experience. Kurt and the guys were very helpful. Will definitely keep taking my truck and my wifes car there!

Name: J B
Date: 2018-08-03 23:06:10
Rating: 5
Comment: UNDER NEW MANAGEMENT!!I have followed this new manager around as he and his team have transformed several local Monro shops from blah to excellent. The customer service they provide is second to none. No games, no gimmicks. I will gladly drive a little farther down to Portage to have my vehicles serviced by someone I trust!

Name: J****** S****
Date: 2018-08-01 02:09:10
Rating: 5
Comment: I have taken two car here for oil changes. They are fast and timely and you can request your service time online!!!!! This is great for a busy family. I am taking my car here tomorrow for a break pad change and predict I will have another great experience. Staff is friendly and knowledgeable. I Recommend it to all of my friends!

Name: E**** V*****
Date: 2018-07-30 16:19:08
Rating: 5
Comment: Had a great experience on a Tuesday, everywhere else tried to book me the next Monday these guys squeezed me in last minute and had me back on the road a few hours later. Will return again and recommend to others

Name: A********* N*****
Date: 2018-07-26 05:39:13
Rating: 5
Comment: Went to Monro for a much needed oil change and got a discount, plus they checked for an odd sound the vehicle was making to ensure safety. Thank you dueling Brians and staff.

Name: S*** B***** (************
Date: 2018-07-19 23:53:02
Rating: 5
Comment: Had to take my mom’s car in for a diagnostic which then ended up being a lengthy repair the next day. The guys I worked with were kind, efficient, awesome to talk to, thorough in their explanation of what was going on and why, and even beat a local competitor deal.This is what keeps us coming back to Monroe. Even if I end up sitting in the shop it’s worth it because you know what your getting, it’s a good deal, the warranty is great, and if you have a problem they will walk you through it.

Name: C****** G****
Date: 2018-07-14 18:16:36
Rating: 5
Comment: I love going to this shop. They always are truthful and honest about what work needs to be done for my car. They never try to push me into doing unnecessary maintenance. I highly recommend!!

Name: B***** L**
Date: 2018-07-13 19:03:08
Rating: 5
Comment: You couldnt ask for a better place for all oil changes & repairs. Very professional and they know their stuff. They never try to upsell you anything you dont need. I will always continue to take my vehicles here.

Name: S**** V********
Date: 2018-07-08 02:21:28
Rating: 5
Comment: Been coming to this Monro for about 2 years now and I have never had an unpleasant experience! Staff is extremely knowledgeable and Bryan is just absolutely wonderful. Would not recommend any other car service place

Name: C***** t***
Date: 2018-06-19 15:39:44
Rating: 5
Comment: Chose this shop because of their reviews online and I was not disappointed! I highly reccomend Brian and his team to anyone looking for an honest mechanic. Thank you and I am now a new loyal customer that will send my friends your way!

Name: C******* H*****
Date: 2018-06-09 00:20:07
Rating: 5
Comment: After having a not so great auto experience, Brian and his team made me feel so comfortable! They went above and beyond and continue to serve all of their customers in the best way possible! I would recommend this shop 10/10 times! I cannot express how grateful I am for this shop!

Name: E***** H*****
Date: 2018-06-09 00:10:10
Rating: 5
Comment: Brian and his team are one of the best around. Recently we had to bring our daughter’s car into Monro The mechanic did an awesome job on her car. We always know that when we call Brian for an appointment that our cars will get the best service. We come all the way from Muskegon.

Name: K*** F*****
Date: 2018-05-22 18:43:43
Rating: 5
Comment: Thank you Chrissy and Devin for your help! They explained what needed to be fixed on my vehicle in a way that I understood and it was clear that they were there to help me and not take advantage of me! Will definitely be back!

Name: K*** W*****
Date: 2018-04-27 15:24:16
Rating: 5
Comment: Ive been taking my vehicles here for all types of repairs and scheduled maintenance for about 4 years now. I highly recommend this specific Monro location. I never feel taken advantage of or that my lack of auto knowledge is used against me. They are very thorough, kind, quick, and knowledgeable.They are friendly when I walk into the door, patient when I have questions, and keep me updated on the overall status of my car so I can prepare for repairs they see coming in the future. With this type of service, I never feel blindsided, and it is comforting to know that they are keeping their eye on things that I would not be able to on my own.I love being able to take my car somewhere I can trust and feel comfortable. Thank you Brian and Co.!

Name: T******* H****
Date: 2018-03-05 14:06:06
Rating: 5
Comment: I made a appointment came and got right in, the gentleman was really nice, the place was clean and my services were great, l will definitely be back!!!!

Name: M***** e**
Date: 2018-03-01 17:13:28
Rating: 5
Comment: GREAT SERVICE EVERY TIME!!! They’re always professional and informative with there service! They have great deals and they are quick! Highly recommend I appreciate their service every time!!!

Name: T*** H******
Date: 2018-02-23 17:04:30
Rating: 5
Comment: I LOVE just about everything about this location. Its really easy to make an appointment online, the location is convenient, the staff is super friendly and always works to get you the best deal, and they always take great care of my car! I have been going to this location for a few years now and I really appreciate them!

Name: K****** P******
Date: 2018-02-22 15:48:53
Rating: 5
Comment: They are always helpful with scheduling needs and the pricing is awesome! I use them for all my servicing needs. I highly recomend!!

Name: K**** 7****
Date: 2018-02-22 13:20:48
Rating: 5
Comment: Brian at Monro is so helpful. He always helps me find the best deal on an oil change and makes sure my tires are rotated regularly. Thank you!!

Name: A******* M*****
Date: 2018-02-18 19:44:16
Rating: 5
Comment: Customer service was excellent! My car was done on time and everything was checked. Will be back for sure!

Name: B
Date: 2018-02-09 18:33:58
Rating: 5
Comment: I have been a value customer for awhile and each time I go, My experience is great and the information about my repairs are spot on and the quality of the work is great. I always feel comfortable to call and ask questions about my car and able to get my car in on their next availability. I recommend my friends and family to Monoro.

Name: K***** F*******
Date: 2017-09-30 12:39:52
Rating: 5
Comment: Great service honest mechanics and they offer a list of what needs done in order of importance. They dont upsell things you dont need. Trustworthy guys. Ask for Devin at the store on Westnedge did amazing work on my vehicle.

Name: J*** M*****
Date: 2017-09-03 20:50:35
Rating: 5
Comment: Quality and honest mechanics. Felt they werent comfortable adjusting my suspension and didnt try to add on any unnecessary work. They also referred me to an off-road shop down the street that has been more than helpful

Name: T***** I********
Date: 2016-10-05 06:09:45
Rating: 5
Comment: This Monro on Westnedge in Portage is awesome! Great guys, quick service, not pushy about sales. Polite staff. This is my home garage for oil changes and whatnot.The Monro on Sprinkle is a whole different story. Dont go there. Scam artists. I assume that they are owned by someone different, since the experience was completely opposite from the Westnedge store, and they did not have my information in the system. I definitely learned my lesson and wont be back to the Sprinkle location.

Name: A*** B******
Date: 2016-06-28 18:09:27
Rating: 5
Comment: In short... These guys are AWESOME!! I just moved here from Chicago and needed to get a lot of front work done and some new tires. I was recommended to go to Monro Muffler from a local Auto Store in the area. They were very reasonable with their pricing and were honest with me as to what needed to get done and what was just a recommendation. In addition to the pricing and overall professionalism these guys worked with my schedule. I was able to pick up and drop off my car outside the typical 8-5 time range which really helped me since Im new to the area. Highly recommend them! Great Customer Service!

Name: D***** P******
Date: 2016-06-11 14:12:47
Rating: 5
Comment: Fair pricing. Bryan was very helpful, he was honest and did not try to up-charge me. I have been back since my 2 oil changes for additional work, and plan on continuing going to this shop.

Name: M*** G*******
Date: 2016-05-26 23:48:33
Rating: 5
Comment: These are my guys. They will tell you when something NEEDS to be fixed and when it can wait. Ive always had great service and unless they were stupidly busy, the work was done in good time too.Its hard to find good, honest mechanics. These guys are.