Monro Auto Service and Tire Centers
category: Tire shop, Auto repair shop, Brake shop, Oil change service
address: 28411 Plymouth Rd, Livonia, MI 48150, United States
Phone: +1 734-666-5701
worktime:
address: 28411 Plymouth Rd, Livonia, MI 48150, United States
Phone: +1 734-666-5701
worktime:
| Day | Time |
|---|---|
| Monday | 7:30 AM–7 PM |
| Tuesday | 7:30 AM–7 PM |
| Wednesday | 7:30 AM–7 PM |
| Thursday | 7:30 AM–7 PM |
| Friday | 7:30 AM–7 PM |
| Saturday | 7:30 AM–6 PM |
| Sunday | Closed |
site: https://locations.monro.com/mi/livonia/28411-plymouth-road?
rayting: 4.7
services: Service options: In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets, Wi-Fi, Wi-Fi,
Crowd: LGBTQ+ friendly,
Planning: Appointments recommended,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
rayting: 4.7
services: Service options: In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets, Wi-Fi, Wi-Fi,
Crowd: LGBTQ+ friendly,
Planning: Appointments recommended,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Auto repair shop near me:
Tuffy Tire & Auto Service Center - Walled Lake | Johns Auto Care | State Street Auto Service | Christian Brothers Automotive PlainfieldName: D**** C******
Date: 2023-11-27 23:43:54
Rating: 4
Comment: I felt like I got exactly the service that I requested and paid for, at a very reasonable price (Oil change ). What was weird was that the invoice I received showed that other services, free services, were provided at my visit. Those services were not actually provided free or otherwise, so why would you claim they were provided? This is something you need to fix right away.
Name: D D*****
Date: 2023-10-16 21:16:19
Rating: 5
Comment: Is the owner Austin took very good care of my Jeep. Its nice to see a shop that does not take advantage, and only sells you what is needed for a reasonable fee.
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Name: L*****
Date: 2023-10-14 17:06:59
Rating: 5
Comment: Amazing service. Affordable and great prices
Name: F******* E**********
Date: 2023-10-09 17:16:56
Rating: 5
Comment: Excellent Customer Service.Explained & Was Honest about Best Options & Didnt Try To OverSell.Wasnt Crowded. And Begun Work Immediately.Lobby and Waiting Chairs Were CleanBathroom Was Tidy.Would Definitely refer a friend for Service& Will be returning myself.******HIGHLY RECOMMEND*****
Name: J******* M*******
Date: 2023-10-07 18:36:37
Rating: 5
Comment: FEMALE here! I stopped in to get a tire inspected. They were quick, HONEST, and did not take advantage. They went above and beyond my expectations. I’m very satisfied and will definitely be back.
Name: J*** R*****
Date: 2023-10-07 16:16:25
Rating: 5
Comment: Two years ago I had a very good experience with this location and decided to return to them because the manager was very courteous and professional. Today I went in and it was a completely different manager, and I had an even better experience.Austen Szymanski went above and beyond to help me out of a tough situation and get me into a new set of tires and other repairs so I could drive safely again. I am a very loyal customer and plan to return to this specific store for any future repairs and I will not expect and special favors, because I am so grateful for what I have already received.Thank you for being one of the few places I have ever worked with that places customer satisfaction is such high regard.
Name: A***** H*****
Date: 2023-10-01 17:58:28
Rating: 5
Comment: This is my go-to place for oil changes. The employees are knowledgeable and respectful. Austen was informative about my vehicles current condition and let me know what things I should be thinking about getting done soon. Prices are also very fair.
Name: R***** L******
Date: 2023-09-26 22:58:19
Rating: 5
Comment: I expected an exhaust system replacement. It was a gasket at a fraction of the cost. Very honest.
Name: N** B
Date: 2023-09-21 21:43:29
Rating: 5
Comment: Austin, The manager there help me get brand new tires. He really try’s his best to help everyone that walk in the door
Name: R******* D******
Date: 2023-07-19 14:45:30
Rating: 5
Comment: Austeyn and his staff were very professional, repairs are reasonable, and will return to Monro to have my car repaired...Thanks guys!
Name: D**** S******
Date: 2023-07-18 02:39:12
Rating: 5
Comment: I wish I could give more than 5 stars. Austen was incredibly accommodating. When I sourced a faulty part, he personally took me to pick up the replacement. Doesn’t get much better than that. Also if you’re looking for a good BBQ restaurant recommendation he can help you with that as well.
Name: A***** W*******
Date: 2023-07-11 20:36:46
Rating: 5
Comment: After leaving for clinicals this morning, I noticed my tire pressure sensor light came on. Came across this place with already good reviews and chose this tire shop to fix my issue. Adam and Austen took care of my issue within 20 minutes not even that and the customer service was excellence from both guys. I recommend this place 100%.
Name: A***** H*****
Date: 2023-07-11 20:35:29
Rating: 5
Comment: Austin and the mechanics are AMAZING. I will always take my car to Monro Auto Services.
Name: S***** M*****
Date: 2023-07-08 23:55:16
Rating: 5
Comment: Amazing service!!! I came in last minute needing my brakes fixed, turned out to be the brakes, calibers and rotors.. before work at 7pm.. Austin and the crew were able to help me out and got my car fixed in a 4 hour time span!!!!! Friendly, welcoming, attentive, and my car sounds better than ever. Was offered water in the comfortable lobby area if I was waiting… i could go on and on about the spectacular service I received. I will 100% be coming back for all my brake/tire/etc needs!!!! Thank you Austin and the rest of Monro!!!
Name: E*** K***
Date: 2023-07-03 23:17:45
Rating: 5
Comment: The gentleman at the shop were so helpful. They took my car in at the last minute, completed the job in great time. I was well informed about everything. The waiting area was very comfortable. They were friendly and great customer service!
Name: C****** M******
Date: 2023-07-03 18:27:32
Rating: 5
Comment: Super fast service (& open on the holiday weekend! 😊) and the people up there are so nice! Definitely recommend!
Name: j***** s********
Date: 2023-06-27 14:37:59
Rating: 5
Comment: What I like most about the store is that Austins professional phone ethics, his knowledge, his patience, his sense of humor and the professiolism of the store and his Installers as well the The waiting lobby is always neat and clean. I could just go on and on about my experience. It was top-notch.
Name: N***** B******
Date: 2023-06-15 15:59:02
Rating: 5
Comment: Shy and Adam did a excellent job helping me out I was in a pinch and they squeezed me in at the last moment and they were very courteous and helpful with everything I needed I highly recommend anybody to come to this location
Name: N***** B*****
Date: 2023-06-09 20:23:23
Rating: 5
Comment: They are great, friendly and efficient. Austen was a big help made sure everything got done and they weren’t super pricey.
Name: E**** S****
Date: 2023-05-25 22:53:46
Rating: 5
Comment: Austen was absolutely great he quoted me a price of what couldve possibly been wrong with my vehicle and it ended up being much cheaper. I plan to return soon
Name: M* B****
Date: 2023-05-25 12:54:46
Rating: 5
Comment: My name is Alvin Davis and I have a Chrysler Town and Country that had loud noises as a result of issues with the muffler. I took my vehicle to 3 different shops for estimates and was given quotes from nearly $700 -$1200. I arrived at Monro Auto Service Centers on Plymouth Road in Livonia, MI. There were 3 gentlemen working named Austin, Cage, and Tim who were not only professional and welcoming, but told me that my vehicle was having an issue that a minor repair would fix after hoisting it on their hydraulic lift. I was floored that it took them less than 10 minutes to resolve and the fee was little to nothing. I recommend this business not only because of their professionalism, personable energy, and my vehicle sounds as it was before I needed the repair…but equally if not more importantly, the integrity and honesty of these gentleman. Again, thank you gentlemen and keep up the amazing work as I know you will.
Name: B***** D******
Date: 2023-05-23 16:17:49
Rating: 5
Comment: Very Fast, professional and Great pricing!
Name: J**** S****
Date: 2023-05-18 23:40:30
Rating: 5
Comment: Good service, nice people.
Name: m****** 2***
Date: 2023-05-16 20:57:38
Rating: 5
Comment: They get the job done fast, clean, and perfect.
Name: M****** S******
Date: 2023-05-12 23:22:52
Rating: 5
Comment: Recommend anyone to this shop. Very impressed with services.
Name: A**** J*****
Date: 2023-05-05 22:11:24
Rating: 5
Comment: This used to be my only go to for SEVERAL years dating back to when it was Speedy. I stopped going when the mechanics quit & there was a change in management who wouldn’t get me in WITH an appointment. I decided to stop in one day after spending a ton of money at Midas down the street. Long story shortened Monro was able to complete the job for A LOT less money. Austin is the manager here & he’s very knowledgeable & professional! He’s saved me alot of stress & money & for that I’m grateful. It’s hard to find trustworthy auto shops these days & I’m happy I’ve rediscovered one. Give Austin a call for any of your auto care needs. I will definitely be back!
Name: J*** H******
Date: 2023-05-02 15:43:22
Rating: 5
Comment: Austin did a wonderful job on our car. Didnt try and sell us anything that we didnt need. Expert service. In and out fast. Highly recommend.
Name: T** D*****
Date: 2023-04-30 07:21:11
Rating: 5
Comment: I brought my car in because the a/c was blowing hot air felt like a sauna a couple hours later they said the car was done turned on the a/c it felt like I was in a freezer i appreciate the work so they sold me Im going to be a loyal customer.
Name: C****** F******
Date: 2023-04-28 22:18:48
Rating: 5
Comment: I love this place. I have had a flat happen at the worst time. I had 2 kids in the car and called frantically everywhere to get it fixed. Monroe is the only place that made me feel like family like they understood what I was going through, within 24 hours they had us back to normal. Just my luck today I have a nail in my tire. Within 20 minutes of being there we were in and out and fixed. This is definitely the place that I will continue to go back too. Thanks guys for everything you do!
Name: S**** H********
Date: 2023-04-28 15:37:59
Rating: 5
Comment: Fast and effective. No complaints
Name: C********** D******
Date: 2023-04-13 02:36:59
Rating: 5
Comment: The mgr. Austen and all the techs were very professional and helpful my car was fixed in a timely matter
Name: A********* B******
Date: 2023-03-10 16:13:18
Rating: 5
Comment: Very helpful, has free inspections, and reasonable prices with auto services.
Name: J***
Date: 2023-02-27 21:09:32
Rating: 5
Comment: I came in for an oil change and Austen and Gage were very professional. The service was quick, the seating area is clean.
Name: L***** G*****
Date: 2023-02-22 22:51:42
Rating: 5
Comment: Thank you to Austen for going above and beyond to assist me. And the service was done very fast.
Name: C***** T********
Date: 2023-02-21 23:43:01
Rating: 5
Comment: Great service!
Name: B**** B*****
Date: 2023-01-28 21:35:59
Rating: 5
Comment: Clean shop top noch service from Austin and the mechanic ( forgot his name )…… Long story short drove out of AutoZone with an estimate to replace rack and pinion for $1200 and it turns out that I only had one control arm loose, end of the day hard to find an honest shop had to leave this review
Name: C******** N***
Date: 2022-12-29 00:50:07
Rating: 5
Comment: Mustafa is solid. Honest and helpful spot to get your car fixed
Name: L*** H****
Date: 2022-11-10 23:12:54
Rating: 5
Comment: Mosstafa was great! He went the extra mile to make sure my sons car was good!
Name: N**** S*****
Date: 2022-10-08 04:16:24
Rating: 5
Comment: Being unsure because I have a foreign car Mufasa made me feel very comfortable that he could an would take care of my brakes and oil change needs. He gave me a quote an it was much much lower than any dealer. The service was excellent, fast, and price did not go up when it was time to pay like other places I know.I would recommend this place for all your needs. Thanks again Mufasa you were great.
Name: A***** E***
Date: 2022-08-24 12:50:49
Rating: 5
Comment: Jordan was great! He answered all my questions and told me exactly what I needed and didn’t waste any time. Great service and well run shop.
Name: P*****
Date: 2022-08-12 20:17:38
Rating: 5
Comment: Pretty fast and I thought it was a good price.
Name: D**** C********
Date: 2022-07-26 16:43:06
Rating: 5
Comment: Called 30 minutes before closing time and expected to come in next day to get my tire plugged, but Mohammad told me hed take care of me if I came in right away. 30 minutes later, my tire was plugged and Im good to go! Super friendly guy who knew how to plug a tire. Thanks, Mohammad!
Name: S*******
Date: 2022-07-22 19:28:00
Rating: 5
Comment: Top knotch service from Jordan and crew
Name: J***** B**
Date: 2022-07-05 15:07:22
Rating: 5
Comment: Fast, friendly, did a good job, would definitely recommend!
Name: K**** T***
Date: 2022-06-29 00:01:10
Rating: 5
Comment: I really like dealing with these 2 Tech.s at the F168055 on Plymouth Rd., Livonia, MI 48150. Mohammad Monet (current interim Manager ? ) is very courteous, and knowledgeable. His tech, M. Alfadhul is a great addition to this location. Hes also very knowledgeable and helpful. I wish Monro would keep good help at 1 location for longer than you do. It seems like Ill start having a good rapport with your workers, and then, theyre gone. What gives ? Let us regular customers have a more permanent team to deal with please. Thank you, Kevin T.
Name: I** A****
Date: 2022-06-03 19:54:20
Rating: 5
Comment: I am pleased with the service I received at Monro Auto Service and Tires! Not only did they fix my brakes, calipers and Rotors, the service was completed in less than 2 hrs. on a Friday. Mo explained everything to me and show me damaged parts. As a woman I felt totally cared for, these mechanics are great!
Name: N*** B*****
Date: 2022-03-25 22:52:44
Rating: 5
Comment: Honest, fast, efficient. 10/10 would recommend.
Name: S******** E
Date: 2022-03-03 23:57:19
Rating: 5
Comment: Stopped in an hour before closing not expecting to be seen but Mohammad jumped right in my car to diagnose my tire problem. Him & the technician were both very polite and quick to resolve. Tire issue was fixed in less than 30 minutes & at a very reasonable price too! Ill be back for sure!
Name: D******* B*****
Date: 2021-12-17 17:22:15
Rating: 5
Comment: Customer service is great and my car was handled timely. Mohammed the assistant manager was honest with me and checked my wheel alignment. He verified my alignment was fine and recommended a mechanic to check out my tire rods after he inspected them. He did not charge me for the inspection or wheel alignment feedback. Honest feedback is hard to come by at car shops.
Name: F*** C********
Date: 2021-11-30 12:13:23
Rating: 5
Comment: Excellent service, they diagnosed & fixed the problem fast
Name: J********** O******
Date: 2021-11-04 15:57:17
Rating: 5
Comment: Monroe Thankyou for helping me with my car trouble, especially moe! I came in there with an issue and moe fixed the problem in no time! Even though they were understaffed(he was the only one there) he still managed to help me and other people! He has great customer service skills and is amazing at what he does! I heavily appreciate you, and will be back when needed:)
Name: R**** M*******
Date: 2021-09-13 14:46:10
Rating: 5
Comment: Great service and the work was done quickly and economically. The folks working the counter were also extremely friendly and did very well to explain what was done and why.
Name: A***** H
Date: 2021-09-06 14:13:22
Rating: 5
Comment: Jordan and his team were very fast and very friendly. They fixed my tire for an awesome price, and I was in and out in only 15 minutes. Would highly recommend.
Name: B***** S****
Date: 2021-08-31 19:43:33
Rating: 5
Comment: Jordan and his staff were awesome! They were very efficient and even checked on an additional part for me not related to the repair they did on my tire!!! I will be sending everyone I know there! Thank you!
Name: S**** R*****
Date: 2021-08-17 13:18:46
Rating: 5
Comment: Had a great experience here! Promptly replaced our tire and took care of us. Will continue going to this company for any and all tire issues.
Name: D***** C****
Date: 2021-08-14 15:34:52
Rating: 5
Comment: The man at the counter Jordan, was extremely helpful and knowledgeable about my repair. It was down right definitely would recommend.
Name: H****** C*****
Date: 2021-08-07 19:32:19
Rating: 5
Comment: The employees at Monroe are very good at explaining what you need and do repairs in a timely fashion. Very satisfied with my service at Monroe.
Name: M**** M***
Date: 2021-07-29 18:03:26
Rating: 5
Comment: Mo and the took care of me. Very professional!
Name: T*** S******
Date: 2021-07-28 18:04:06
Rating: 5
Comment: Always fair in pricing, always good work. Been here multiple times, will keep coming back.
Name: S**** G****
Date: 2021-05-31 18:42:17
Rating: 5
Comment: Thank you Jordan. Amazing kindness and service. You have become my first and only choice. I cant appreciate you enough,and on a Holiday none the less. Thank You!!!
Name: C*** C******
Date: 2021-05-20 15:30:51
Rating: 5
Comment: Very respectful workplacehelpful informationWilling to go the extra mile to insure you the right parts.
Name: E*** L***
Date: 2021-04-30 13:30:02
Rating: 5
Comment: I had an Allen Wrench stuck in my tire and Ryan helped me by removing the foreign object and plugging the tire for me. I was so stressed out and in a jam, he was so kind and got me going on my way.Definitely 5 star service, these guys know how to treat customers! Thanks Ryan!
Name: T***** F******
Date: 2021-03-31 16:33:31
Rating: 5
Comment: I needed an immediate fix to my exhaust, and I was in and out in about an hour. Great service!
Name: P**** C*****
Date: 2021-03-26 18:13:29
Rating: 5
Comment: I love Monro Auto they do it all!
Name: T******* C
Date: 2021-03-18 17:12:02
Rating: 5
Comment: These guys at monroe are top notch. Not only did they get me in same day but they had my car back to me by end of shift. They saved me from crawling around on my back and knees for hours doing my suspension. I would highly recommend Monroe to anyone looking for an honest shop that knows their way around any car.-Matt
Name: N****** R***
Date: 2021-03-15 12:41:19
Rating: 5
Comment: The staff here is always fair and honest. I will always take my cars to Larry and Becky. My mother and I have always received excellent service from this location
Name: J T
Date: 2021-03-07 10:03:40
Rating: 5
Comment: Really happy with this place. Seems honest and fair. I stopped in for a flat tire. We went back when my husband’s car was having issues with brakes and they fixed them in one afternoon.
Name: T**** B*****
Date: 2021-02-25 03:09:19
Rating: 5
Comment: Friendly place, things done in timely manner, great work! Definitely recommend.
Name: A*** S******
Date: 2021-01-04 22:15:13
Rating: 5
Comment: What can I say other than service-WOW, friendiness-WOW and complete car care-WOW.Only place I go with my Jeep and Honda.Becky is the best and very knowledgeable. She really cares about my vehicles tooooooo.This is my place and could be yours as well.Give them a try and you wont regret it.Andy
Name: K**** B*******
Date: 2020-12-19 20:34:34
Rating: 5
Comment: Did what the big chain Firestone couldnt, repair a flat in 20 minutes.
Name: R***** H******** J*
Date: 2020-12-12 20:15:47
Rating: 5
Comment: Great visit. I had and unusual situation and the mechanic went above and beyond
Name: G**** �***** N***
Date: 2020-12-04 21:46:19
Rating: 5
Comment: Very nice people but very expensive to fix your car here
Name: M C
Date: 2020-11-07 16:03:44
Rating: 5
Comment: I went to Monro Livonia off the recommendation of a family member. I visited the repair shop for a check engine light. I ended up getting my thermostat, rear brake pads, and air filter replace for a reasonable and affordable price for part and labor. Would definitely recommend Monro Livonia. I will definitely use them in the future
Name: K**** B******
Date: 2020-10-15 18:27:46
Rating: 5
Comment: They always treat me with great customer service. The prices are always are reasonable. They actually show me whats going and and what I would need to do in future (not trying to scare you into a fix). I truly appreciate that & respect it! I will continue to take my car there for service!!
Name: S******* M
Date: 2020-10-02 13:32:38
Rating: 5
Comment: These are my peeps! They saved this damsel in distress when I had a tire emergency. They are professional kind and friendly. They really went the extra mile for me.The manager Becky is THEE best! Other car service centers should take notice and model their customer service like theirs.
Name: K**** B***
Date: 2020-09-26 14:15:16
Rating: 5
Comment: They are nice, thorough and relatively quick. Would go back again and recommend!
Name: T*** C****
Date: 2020-09-12 20:38:36
Rating: 5
Comment: Honest mechanics. Our car started shaking at 65mph. When we pulled over my husband said the lug nut was burning hot. Drove into this shop and they took care of us right away. They were detailed in what was going on and took care of us. Highly recommend.
Name: L**** S***
Date: 2020-08-12 19:23:42
Rating: 4
Comment: Good prices and service for auto repairs and tires. Been a customer for 20+ years, when it was Speedy auto.
Name: w*******
Date: 2020-07-06 21:04:38
Rating: 5
Comment: I cant thank this center enough for finally putting an end to my tire shopping experience miseries. I ordered tires from Amazon on 6/23/2020, had them delivered to another Monro shop in Ann Arbor. This was an absolute nightmare with that shop and that shop doesnt really follow their posted hours. Without going into too much detail, I ended up contacting the Livonia Plymouth Rd location to see if they could install those tires for me. They agreed. I ended up picking up those tires, and it proved to have been a nightmare picking up the tires from the Ann Arbor shop. Anyway, the Livonia crew installed them for me today 7/2/2020. Very professional crew. I cannot thank the team enough. Great customer service. Professional service. Courteous service. Excellent service. I definitely recommend this Monro shop. I have sent a written lettert to both Amazon and Monro corporate offices to express my sincere dissatisfaction.
Name: J*** M******
Date: 2020-06-30 23:30:03
Rating: 5
Comment: We had an excellent experience here. Becky was so nice and helpful and the mechanic did a great job!
Name: A***** C*****
Date: 2020-06-29 15:28:25
Rating: 5
Comment: This was my first time getting a oil change and I enjoyed the service. Becky was very informative and a burst of energy. She’s made sure everything was clean and smelling fresh. Also, service was quick and carefully done. I will be back.
Name: R***** C*******
Date: 2020-06-27 19:21:00
Rating: 5
Comment: Just had my back breaks done. Went to other places and they gave me the run around because I have drums on the back. Very professional and efficient. Price came back a few dollars cheaper than quote. It was only a couple dollars but every little bit counts. Clean waiting area with air. I will definitely recommend to my friends and family.
Name: S***** H*****
Date: 2020-06-26 19:59:00
Rating: 5
Comment: Excellent customer service will be back again. A++
Name: J***** B*******
Date: 2020-06-23 20:55:53
Rating: 5
Comment: Becky was great. Her shop fixed what another Monro in Ohio didnt do properly. Her shop will definitely see more of my business. Very quick and professional. Thank-you to her and her technicians.
Name: J C*****
Date: 2020-06-21 00:50:27
Rating: 5
Comment: Becky and the team at livonia Monroe is great! Got me right in and great prices! I will always take my vehicles there.
Name: A*****
Date: 2020-06-19 13:49:37
Rating: 5
Comment: I cant say enough about this shop, Im blown away how amazing the service was/is. Its nice to know that theres a place that exist like this one! They care and you can tell Becky was amazing and so was Larry, thank you so much. Ill definitely be back!
Name: L***** K*****
Date: 2020-06-19 12:12:47
Rating: 5
Comment: My family and I have been coming here for YEARS. We have never had a bad experience. They are the only place we trust with our cars. They have a new manager and she is great, so is everyone else who works in the shop!
Name: F**** M************
Date: 2020-06-13 13:03:06
Rating: 5
Comment: I cant say enough Great things about this establishment. From the Wonderful manager Becky, to the AWESOME mechanic Kevin! I love my new repair shop. Ive been searching for a GOOD repair shop and I found the GREATEST!. They are polite, pleasant positive & professional!! All in ONE!!
Name: b**** s******
Date: 2020-06-12 19:49:16
Rating: 5
Comment: Fast and affordable... the staff is super knowledgeable and always do the best work
Name: J**** H***
Date: 2020-06-12 12:16:17
Rating: 5
Comment: Been coming for years. Always excellent service
Name: J*** H***
Date: 2020-06-12 12:16:10
Rating: 5
Comment: Been going here for years. Mechanics Larry and Kevin have taken great care of our cars and new manager Bekki is very cool. Highly recommend!
Name: N**** H********
Date: 2020-06-08 16:52:15
Rating: 5
Comment: Becky the manager is fantastic and Kevin always does a great honest repair.
Name: T****** R*
Date: 2020-06-05 21:59:47
Rating: 5
Comment: I love this place. Three staff is friendly and helpful. And the prices are great. They definitely have a customer for life.
Name: Z*** M***
Date: 2020-02-22 19:57:59
Rating: 5
Comment: Theyre honestly a good group of guys. Trustworthy, honest and fair. I would reccomend to anyone. The shop manager Sam went out of his way to make sure my vehicle was taken care of. Youve earned my respect and business. Thanks guys!
Name: R******* D******
Date: 2020-02-18 00:55:51
Rating: 5
Comment: I will continue to return to Monro Auto Service! Sam and the team at the Livonia Shop on Plymouth Rd were courteous, professional, and the prices were reasonable...Keep up the good work guys!
Name: B**** D******
Date: 2020-02-04 23:40:44
Rating: 5
Comment: They are very affordable and extremely trustworthy!
Name: D***** A********
Date: 2020-02-03 19:57:07
Rating: 5
Comment: I had my car problem diagnosed and resolved quickly, with both the manager and technician being friendly and helpful. I was given a good deal and got the sense from the manager Sam that they genuinely care about providing a good customer experience.
Name: D*** W****
Date: 2020-02-01 15:33:29
Rating: 5
Comment: Sam was very honest and had me in and out!
Name: Z** H*
Date: 2020-01-20 18:07:03
Rating: 5
Comment: Excellent services!Manager Sam is very friendly!
Name: D**** S*****
Date: 2020-01-10 17:01:46
Rating: 5
Comment: This is a very good place to goThey help you decide what you need to doWithout pushing you to get extra thingsAnd they also work with your budget
Name: T***** O******
Date: 2019-12-17 23:07:21
Rating: 5
Comment: Friendly and knowledgeable professionals. They have worked on every vehicle in my fleet.😎
Name: S****** W****
Date: 2019-11-30 04:38:10
Rating: 5
Comment: Great service!!! Very friendly staff made me feel welcomed will be returning for any work I need in the future.
Name: S**** L*****
Date: 2019-11-30 03:58:16
Rating: 5
Comment: Hussein does an exceptional job with excellent customer service. I would recommend him to anyone I know.
Name: t** f******
Date: 2019-11-30 01:36:29
Rating: 5
Comment: These guys are fast, friendly and knowledgeable, youll find that everyone there from the manager to the technicians really care about the customer and will take the effort to find the right fix and not do any work that is unnecessary, they helped me out a lot today, stop in here and get honest friendly service and save some $, youll be happy you did!
Name: S******* P******
Date: 2019-11-29 19:17:07
Rating: 5
Comment: Got some work done on my car prior to the Holiday. They finished my car in a timely matter and I was very satisfied with the service and welcoming atmosphere. Sam is the nicest guy around. I would definitely recommend them to anyone and I will definitely be back for future service.
Name: D*** O*****
Date: 2019-11-29 18:56:12
Rating: 5
Comment: Great service. Sam really made it a great experience.
Name: M******* S****
Date: 2019-11-29 02:45:59
Rating: 5
Comment: Great service will be back
Name: J***** A********
Date: 2019-11-28 21:30:25
Rating: 5
Comment: Great service thank you for your honesty and professionalism.
Name: S**** Y******
Date: 2019-11-28 17:42:20
Rating: 5
Comment: Great prices and the staff was very helpful. Manager was friendly. Will definetely return.
Name: N*** R
Date: 2019-11-28 17:39:43
Rating: 5
Comment: Great customer service and a great manager
Name: A****** Z****
Date: 2019-11-27 22:49:46
Rating: 5
Comment: Awesome place and informative about the car issues. Hussein, the manager is very helpful and good man.
Name: M****** U******
Date: 2019-11-27 20:23:40
Rating: 5
Comment: Amazing experience. The price was great and the service was quick. Sam was very helpful. Will definitely be going back there anytime I need something fixed
Name: B***** V***
Date: 2019-11-27 20:02:20
Rating: 5
Comment: Great price on oil change and job was done in a timely manner. Really appreciate their friendly service!
Name: V**** V***
Date: 2019-11-27 19:59:08
Rating: 5
Comment: Great place. Treats you like family. No hidden costs and are straight up with you. My whole family goes there now on.
Name: b*** a*****
Date: 2019-11-27 16:16:55
Rating: 5
Comment: Friendly and honest service that I would definitely recommend!
Name: M********* B****
Date: 2019-11-27 14:40:29
Rating: 5
Comment: This was the best customer service that I’ve received in a long time, I would recommend to anyone
Name: C Y
Date: 2019-11-27 14:17:27
Rating: 5
Comment: Terrific service with a smile. Am a retired police officer and only go to good trust worthy auto shops. As recommended, fantastic. Went again today. Best service. Customer care always outstanding.
Name: A** C****
Date: 2019-11-26 03:59:39
Rating: 5
Comment: I am so grateful for the moment I decided to stop into Monroe last week! I had constant shaking in the front end of my Cadillac ATS, and I took it to three mechanic prior to stopping in at Monroe, in which they could not determine the problem. I got there at 5p.m. and by 7p.m., my car was as new. My front strut was replaced, and they determined that the caliber was rusted. After 2 weeks of searching for a solution, Sam was able to determine what the issue was. Sam was very hospitable, as he offered great coffee and carried a great conversation! Thanks Sam!
Name: N**** E******
Date: 2019-11-26 02:36:06
Rating: 5
Comment: Great Service, Manager made me feel welcomed and explained the issues with my vehicle in detail.
Name: M****** B******
Date: 2019-11-25 23:23:06
Rating: 5
Comment: Great place, very helpful. Had a leak so I asked them to check it out they put the car up and helped me find where was coming from. Gave good advice. Thanks guys.
Name: p***** c*****
Date: 2019-11-25 22:40:59
Rating: 5
Comment: Monro is an exceptional place! They went above and beyond to fix my car after being told by another place to go find a different repair shop because they couldnt get the part out to fix it. Monro had it done in less than a half hour when the part was delivered. The manager Sam was extremely helpful, friendly, and knowledgeable and the mechanic was awesome! I highly recommend Monro Auto Service!
Name: D****** J* C******
Date: 2019-11-25 21:47:19
Rating: 5
Comment: Great place. In addition to the great work, they also fixed my squeaky door. Glad to have found them. I wont go anywhere else for my auto needs.
Name: A**
Date: 2019-11-25 21:40:41
Rating: 5
Comment: The experience I had here is phenomenal! I came in with so much stress about my car and Sam did nothing but find a solution for me! I appreciate the amazing customer service, Sam!
Name: A**********
Date: 2019-11-25 21:16:23
Rating: 5
Comment: Today at monro, Sam was a real help for me and my wife, he helped us with our tire with excellent service and i couldn’t thank him enough, i recommend this place to everyone!
Name: A****** A******
Date: 2019-11-25 17:07:58
Rating: 5
Comment: I cant believe I can still find a place like this even at a busy environment. They do my work on time for affordable price. The are so honest, I will definitely stick with them for all my car repairs. I wish there is 6star.
Name: B***** S*****
Date: 2019-10-12 23:35:46
Rating: 5
Comment: Best service and repairs friendly workers
Name: M****** R******* (***
Date: 2019-10-12 19:43:09
Rating: 5
Comment: I noticed my 2014 Ford Escape SE making an ungodly screeching sound when I hit the breaks. I knew it was about time for my pads so I stopped in. I not only actually needed my pads but the expected rotors as well, additionally my rear calipers had gone bad. I had entered just as they were closing and they still looked at my car yet told me they wouldn’t be able to complete all the jobs tonight. That was fine, we scheduled everything for the next day and I had my car back before noon the next day. For all the work I had done, I got a great deal and the customer service was on point. If you’re lucky enough to work with this crew, tell them Michael’s review sent you.
Name: d****** l******
Date: 2019-09-28 18:16:23
Rating: 5
Comment: Sam really got me out of a jam and plugged my tire for me. Moved me right to the front of the line to get me back on the road asap. Great service. Great guys. Highly recommend
Name: S****** F***
Date: 2019-09-27 21:58:32
Rating: 5
Comment: Sam got me right in on short notice! They were very friendly, but most of all very reasonably priced!
Name: J***** P****
Date: 2019-09-25 00:11:47
Rating: 5
Comment: Fantastic job, mechanics actually took the time to show me the issues with the vehicle, and worker with me to get everything done at a very fair price. Actually planning on going back shorty to get the remaining touch-ups done.
Name: D**** C*****
Date: 2019-09-23 22:01:11
Rating: 5
Comment: Today I had a great experience at Monro. Sam was really helpful with explaining my options and working with me to try and fix my cars brake issues. Friendly and not intimidating or force sold on anything. Thanks again for the help guys, well see ya soon.
Name: B**** J******
Date: 2019-09-07 21:41:59
Rating: 5
Comment: Great customer service and reasonable prices will be returning if I have more car trouble.
Name: L N
Date: 2019-08-01 16:52:16
Rating: 5
Comment: I would highly recommend Monro Auto to anyone.Extremely honest and friendly. They take their time to explain everything to you. Very fair prices as well.
Name: F****** R*******
Date: 2019-07-22 13:47:07
Rating: 5
Comment: I’ve been going to this service since I got my first car six years ago! Still make the half hour drive out there with my newer car, because it’s one of the only auto services I trust!! Larry has always done great work on my car and the owner Sam is great!
Name: B**** K*****
Date: 2019-07-18 19:59:51
Rating: 4
Comment: Everything went well and the manager explained things. It was a good experience.
Name: L**** M******
Date: 2019-07-16 16:56:04
Rating: 5
Comment: Sam great he was able to help find the most cost effective way to get my car back on the road. I went here because I just had my car fixed and wanted to get everything done.
Name: T******* A*******
Date: 2019-07-15 13:26:48
Rating: 5
Comment: Sam was great! He worked with me for a great price and did a great job! I suggest anybody to stop by for a quality fix.
Name: J****
Date: 2019-07-06 14:55:50
Rating: 5
Comment: I was provided great service from my initial phone call to the moment my keys were returned.
Name: B*****
Date: 2019-07-03 17:12:35
Rating: 5
Comment: Sam the sales manager is very professional and friendly, there was no hidden fees or extra stuff needed. Honest and hardworking group of guys, I wouldn’t go anywhere else.
Name: J**** C****
Date: 2019-06-15 19:27:19
Rating: 5
Comment: Sam and his team took great care of me. I was out of town from Pittsburgh and got a flat tire. Thanks so much for getting us back on the road and fast!
Name: S***** R****
Date: 2019-06-10 16:50:00
Rating: 5
Comment: Went for an oil change. The service was quick and the employees were helpful and kind. Will return for my next one.
Name: A****** S******
Date: 2019-06-08 16:12:35
Rating: 5
Comment: Sam and his crew are very accommodating and took great care of me and my vehicle. They take their time explaining things and make you feel like you are part of the diagnostic/repair process. Sometimes it is tough to swallow high dollar maintenance and service for an older car with a lot of wear, but Sam and the team at Monro make it easier...make you feel like you are family!
Name: M** R******
Date: 2019-05-30 19:53:27
Rating: 5
Comment: Ask for Sam, just gave me a killer deal on tires. Also gave me a discounted alignment.
Name: J***
Date: 2019-05-27 23:32:47
Rating: 5
Comment: Great place to trust with your car needs (hands down ) Better then bell tire for sure.
Name: C****** P******
Date: 2019-05-27 17:39:36
Rating: 5
Comment: This was the first time we have been to Monro, and we went today due to their holiday hours. We were in a pinch, and Sam made sure to get us out of there feeling better than when we walked in. We will for sure be using them again in the future for any issues we run into. The customer service given was exceptional. Thanks again!
Name: J******* K*** _
Date: 2019-05-24 22:43:26
Rating: 5
Comment: Outstanding customer service! Sam, the manager, helped me get the tires I wanted and put them on the same day for a fair price.
Name: A***** E******
Date: 2019-05-24 21:35:39
Rating: 4
Comment: Very good place, great customer service. Sam is awesome!!
Name: I******* T******
Date: 2019-05-23 13:54:19
Rating: 5
Comment: Before I visited I checked Google reviews! I must say that Sam was helpful & professional performing work on my car
Name: A****** H******
Date: 2019-05-22 20:22:33
Rating: 5
Comment: Great shop! Very affordable, super professional and friendly! Best prices in town! Ask for Sam he is great to work with!
Name: J***** C****
Date: 2019-05-17 16:00:00
Rating: 5
Comment: Sam had great customer service! Highly recommend this location. If you go in ASK FOR SAM!!!
Name: B** A*******
Date: 2019-05-11 17:28:17
Rating: 5
Comment: Had my first experience here and was pleasently surprised. Sam worked with me to set up a time that was convenient for me. Sam listened to problems I was experiencing and went out of his way to find solutions!Pricing is not outrageous, service.was excellent and timely. I will definately go back to address future problems. Sam also took time to chat about things in general, not just work related, very pleasant and knowledgeable.
Name: A**** S
Date: 2019-05-09 13:12:34
Rating: 5
Comment: The owner Sam is a great guy, and he gives very fair prices and tries to get you in same day or as soon as possible. Ive gotten my oil changed here many times, as well as tire rotations and a transmission flush. They do quality work. Ive also gotten tires at Monro due to their very good lifetime balance and rotation service and warranty.
Name: A*** H*****
Date: 2019-04-27 17:59:15
Rating: 5
Comment: Had a flat tire. Sam and the guys took care of me and didn’t even charge me! Thanks Guys!!
Name: J*** S****
Date: 2019-04-27 15:38:07
Rating: 5
Comment: Brought my car in for an oil change, Sam took very good care of me, and did my rotation for free and was very honest. Defiantly will come back again Sam!
Name: E**** J******
Date: 2019-04-26 21:25:36
Rating: 5
Comment: Brought the car in for a brake check an replacement, but apparently everything looked good. They told me they werent going to try and sell me something I didnt need. I really appreciated the honesty and would definitely come back if I needed something.
Name: J***** R***
Date: 2019-04-06 16:45:57
Rating: 5
Comment: Great group of friendly, knowledgeable, honest people. Identified the problem quickly, gave me a courtesy call with a great price and time it would be ready. An awesome place for all my car needs. Thanks Sam.
Name: P***** W******
Date: 2019-04-06 16:45:47
Rating: 5
Comment: Had my tires mounted and they were clean, friendly and fast. Ill b going here for anything. Thank u Sam
Name: s***** c******
Date: 2019-03-30 19:14:41
Rating: 5
Comment: Sam mechanic took the time to figure out why my rear windshield wiper stop working. Great service!
Name: C********** F****
Date: 2019-03-23 19:49:04
Rating: 5
Comment: I had a great experience at this shop. Yesterday was me and my wife anniversary and Sam the store owner said man we won’t break your pockets, we want you to enjoy the special night with the wife. From the moment I enter the shop Dam was courteous and respectful. I normally don’t write reviews, but had to this time because of the amazing service I received here today. I guaranteed Sam I would recommend everybody I know here and bring my wife and I car to his shop aleveeytime it needed to be serviced no matter what. Great customer service is hard to find, but this shop is under great mgmt. thanks Sam and Monro
Name: s**** f******
Date: 2019-03-18 22:03:25
Rating: 5
Comment: Sam really help me out. He told me that I was having a electrical problem. Didnt charge me, also fix my turn signal light. He also recommended a place to take my car. Problem was explained to me.Very nice person. I recommend this place to all.
Name: T***** H****
Date: 2019-02-17 03:55:28
Rating: 4
Comment: The guys up here are honest, informative and professional.
Name: T**** R*****
Date: 2019-01-25 19:17:28
Rating: 5
Comment: Fantastic service. They were so helpful. And nice!
Name: J**** R******
Date: 2019-01-17 15:31:05
Rating: 5
Comment: Greatest auto service Ive ever been too!! Couldnt have asked for better customer service!
Name: A** K*****
Date: 2019-01-12 15:51:26
Rating: 5
Comment: We received super speedy, friendly, and efficient service! Had an appointment at 10 and were out by 10:40 for a full alignment. They gave us a really good price and we will definitely be back!
Name: L*** H*****
Date: 2019-01-08 21:40:07
Rating: 5
Comment: Kevin and Larry gave me wonderful customer service. Fast, efficient, friendly. Same day service. I got a great price and left very happy.
Name: B******
Date: 2018-11-30 18:32:31
Rating: 5
Comment: Very kind, honest guys working here. I am always nervous to show up to a shop without a man but these guys really took care of me and didn’t take advantage. Im so happy to have found this place!
Name: E******** M******
Date: 2018-11-21 20:36:06
Rating: 5
Comment: So i went in with one car and they gave me an honest opinion so i decided to bring in my other car which is a honda accord had a broken ball joint and other shenanigans going on with the wheels and oil.. Well David had some if the most awesome customer service i have ever received at a mechanic shop he was very helpful and im thankful he was able to take care of my car problems within my budget hes very understanding and the guy fixing my wheels was awesome to they fixed my car and its running so smooth i will absolutely come back here again. Thank you guys!
Name: M** V
Date: 2018-10-31 19:50:21
Rating: 5
Comment: Friendly, knowledgeable, great price on oil change..I will be be back.
Name: J****** M*****
Date: 2018-10-25 19:07:53
Rating: 5
Comment: Very polite customer service, today was my first time, I told them what I was experiencing they put it on the hoist, brought me back showed me the problem and explained in full details what they would do to fix it and how it would cost without charging for estimate. Fix the problem with exhaust within 1 hr like he said. Very,very, happy service I would highly recommend.
Name: C**** K****
Date: 2018-10-09 00:55:29
Rating: 5
Comment: Always friendly and never talk down to me like other car shops Ive been to. Theyve been thorough with fixing my car and giving me different options on what they can do. All around fantastic!
Name: S**** J**********
Date: 2018-09-27 13:33:09
Rating: 5
Comment: David is a friendly, kind, informative representative- the company should be proud to have him as an employee- the mechanic was very efficient and thorough on meeting the needs of my vehicle- I will be back for future needs. Job well done in a timely manner
Name: j*********
Date: 2018-09-15 12:38:27
Rating: 5
Comment: I walked in one day to see if they could tell me why my car was making a strange noise. The mechanic took it for a test drive and put it up on the hoist. I was actually brought into the shop and shown what was wrong, and the mechanic explained why the noises came up in terms I could understand. I came back another day and still received fantastic service. They even offered in store coupons that I wasnt aware of when I called. Definitely coming back here if my car runs into trouble again!
Name: N**** P****
Date: 2018-09-13 17:25:48
Rating: 5
Comment: This location and Justin is great. I was at the other shop near my place who couldn’t accommodate me. I called this location and they took me in right away and honored coupons. Please do yourself a favor and come here for an oil change faster and better service. Also oil change included free inspection and tire rotation. Thank you very much. You now have a customer for life
Name: D***** J******
Date: 2018-08-09 01:07:40
Rating: 5
Comment: I have had my car repaired by these guys a lot over the years and they never cease to impress me.
Name: Z*** W
Date: 2018-07-17 22:17:48
Rating: 5
Comment: I have had multiple repairs done at this shop over the years and they always seem to do fantastic work. I can always rely on Monroe for a quick, reliable, and cost affective job. The customer service is always top notch as well. Keith at the counter will always be glad to help you out.
Name: m***** h******
Date: 2018-06-04 19:47:14
Rating: 5
Comment: Had my stock muffler replaced with a magnaflow i brought in and a exhaust tip welded on. great work and quick turn around time.
Name: J***** S********
Date: 2018-05-27 21:15:44
Rating: 5
Comment: Great service, the manager was very helpful and explained everything i needed to fix to get my car road worthy!
Name: S**** P****
Date: 2018-04-09 14:53:16
Rating: 5
Comment: I will definitely be back again. Service was fast and friendly!!!
Name: D**** C********
Date: 2018-04-08 14:38:19
Rating: 5
Comment: Great service and extremely fast!
Name: A***** w***
Date: 2018-02-28 15:58:53
Rating: 5
Comment: Very friendly, helpful and fast service
Name: V******* W*****
Date: 2018-02-24 15:17:14
Rating: 5
Comment: The service was great. I brought my son’s car in. Staff was very helpful and built-in coupons was a plus.
Name: K**** P***
Date: 2018-02-23 14:35:24
Rating: 5
Comment: Very honest and professional guys! Keith showed me what was going on with my vehicle and quoted me a great price. They got me back on the road the same day too!
Name: J*** H*******
Date: 2018-02-21 20:02:52
Rating: 5
Comment: Stopped by monro today because i was having issues with my car. I talked to keith and explained what my problems were and he got it looked at right away. After inspecting the vehicle he took me into the shop to show me what exactly was going on. He gave me a great price on the job and he got me out very fast. Highly recommend to anyone with car problems. Very perfessional, honest, and fast work. Thanks keith!
Name: M******* J****
Date: 2018-02-17 17:34:25
Rating: 5
Comment: I came into monro today because my low tire light was on. Keith helped me out very quickly and perfessionally. He checked the air in all of my tires and explained why they all could be low. I will definitely be back for future work. Highly recommend them!
Name: S**** C******
Date: 2017-10-20 01:35:02
Rating: 5
Comment: Thank you for the great service and professionalism!
Name: N*** C******
Date: 2017-10-19 12:20:48
Rating: 5
Comment: Great service, always honest and professional. Thanks!
Name: M** M*******
Date: 2017-10-05 15:22:43
Rating: 5
Comment: Helpful, informed crew. Took good care of my car and at a fair price.
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Name: A***** B***
Date: 2024-01-18 16:41:00
Rating: 4
Comment: Great customer service. Quality work! Computer System kept freezing and snow and ice in parking lot proved difficult to navigate and walk through, but other than that, it was a great customer experience!