category: Auto repair shop, Auto air conditioning service, Auto electrical service, Brake shop, Car battery store, Car repair and maintenance service, Transmission shop, Truck repair shop
address: 2710 28th St SE, Grand Rapids, MI 49512, United States
Phone: +1 616-552-1773
Monday8 AM–6 PM
Tuesday8 AM–6 PM
Wednesday8 AM–6 PM
Thursday8 AM–6 PM
Friday8 AM–6 PM
Saturday8 AM–2 PM

site: http://www.acornauto.com/?shopnum=6271
rayting: 4.4
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: D**** V********
Date: 2024-02-16 00:55:15
Rating: 5
Comment: This day and age, you expect to be screwed over by, basically, everybody. These guys treated me better than my mechanic. They actually wanted to help. I appreciate them.

Name: J*** G******
Date: 2024-02-15 21:23:47
Rating: 5
Comment: This place was so nice and considerate. I would definity recomment them.

Name: J*** S***
Date: 2024-01-30 22:19:50
Rating: 5
Comment: I just had another great experience 3rd time around. Wonderful: staff, prices, and service. I highly recommend everyone to come here!
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Name: c***** b********
Date: 2024-01-28 14:01:04
Rating: 5
Comment: I broke down on 131 after hours, and when the tow truck asked me where too, going from my experience with my local Midas i said take me to the closest Midas. This location did not let me down! excellent, professional service, and had my vehicle beck on the road well within 24 hrs, Thank you!

Name: J***** C*****
Date: 2024-01-27 17:46:55
Rating: 5
Comment: Ive been going to this Midas for about 7 years now for many of my car needs and have been very satisfied with the service provided. Great staff who take the time to explain and be clear with the cars Ive brought. Most recently Ive brought cars for pre purchase inspections and they were a huge help in inspecting and giving me good information to make a sound decision on buying a good reliable car. Highly recommend.

Name: R*** S****
Date: 2024-01-26 17:23:32
Rating: 5
Comment: I stop in at Midas for a oil change, the guys look at my truck and told me they would differently with the great service and I would use them in the future.

Name: D***** A*******
Date: 2024-01-13 18:37:41
Rating: 5
Comment: Midas on 28th st., Amazing service and very helpful. Thank you Cody and Matt!

Name: D*** D********
Date: 2024-01-10 21:49:26
Rating: 5
Comment: Absolute pleasure going here.They are professional and quick got me right in and didnt charge me an arm and leg and did a full inspection at a great price, these guys really take care of you I highly recommend.

Name: N*** M*****
Date: 2023-12-19 15:16:05
Rating: 5
Comment: Great experience for the first time ever and if I have any more car problems I will be back an the price was Not bad for the damage I had to My Car 🚗 Great service and fast with customer service and support.

Name: C****** H***
Date: 2023-12-02 04:32:29
Rating: 5
Comment: Great customer service! My boyfriend and I have had multiple things on our vehicles fixed here! Great work from routine maintenance to unexpected problems! Only place we’ll go to!

Name: D****** S*******
Date: 2023-11-24 13:29:09
Rating: 5
Comment: Close by walking distance! Sometimes able to get me right in. New battery now.

Name: A***** J*****
Date: 2023-11-15 05:42:51
Rating: 5
Comment: Ive had exhaust work done here twice in recent times and they did a great job for a good price. They also did a good job explaining the problem and work completed. I checked the work and it looks good

Name: S******* K****
Date: 2023-11-14 14:39:59
Rating: 5
Comment: I brought my car Monday morning to get looked at (I was having issues with the power steering). I didnt expect it to be fixed that day too and they were able to fix everything on it! Which was a lot more than I realized.They also called me before they fixed anything to go over the price with me. It was higher than I planned (because there was more wrong than I knew about). David even lowered it by removing the things that were 100 percent needed that day!When I got to the shop to pay, I was informed the price was reduced a little more because they did not need to replace one of the parts and took that charge off. I was so happy about their honesty here! I feel like a lot of places would have charged me for it anyways (I have had this happen before).I will definitely be coming back here in the future. My cars steering is the best its ever been, even when I bought it 2.5 years ago! I seriously cannot recommend this place enough. Thank you, David and team!

Name: M****** H********
Date: 2023-11-13 01:16:45
Rating: 5
Comment: It was overwhelming trying to find a place to go as I had a friend who had been doing my oil changes for the last couple of years.I called and the gentleman who helped me set up my appointment was very helpful and nice to me as I didnt have much experience with the information needed.I highly recommend this place!

Name: b****** b******
Date: 2023-10-30 16:12:03
Rating: 5
Comment: Outstanding! Very pleasant management. Dont find this kind of staff anywhere!

Name: A & M H*******
Date: 2023-10-05 15:35:53
Rating: 5
Comment: The guys at this location are amazing! Our windshield wipers gave out during a down pour and they checked them out for us! We found out we had a recall and we were on our way. Alan, Dave, Matt and Caleb! Thank you thank you!

Name: J**** N*****
Date: 2023-09-18 21:41:06
Rating: 5
Comment: Great place! Really honest!

Name: F*********** c******
Date: 2023-09-13 19:50:23
Rating: 5
Comment: I called to inquire about brakes and asked many questions about what I was experiencing with my brakes on my 2005 truck. I spoke with Caleb whos very helpful he explained in detail costs and possible problems. Caleb explain things with respect took the time to answer all the questions I had. I will be getting my brakes done at this Midas location. They specializes in brakes thats clear to me after talking to Caleb and I can cares about his customers. You should your brakes done at this Midas location!

Name: S**** J******
Date: 2023-09-09 21:45:40
Rating: 5
Comment: We brought our sons car in for a vibration. We are from out of town! Caleb and his team took good care of us and welded back on the heat shield. If we have any other issues while he is living in Grand Rapids. I know where we are going first!

Name: J** V**********
Date: 2023-09-08 20:30:17
Rating: 5
Comment: Fantastic service on both of my children’s cars this past week! First class timely service from honest skilled technicians 👍

Name: D**** A********
Date: 2023-09-05 16:55:18
Rating: 5
Comment: My radiator was leaking on my way to the airport. I pulled off and these guys were super helpful. They gave me some advice and topped off my coolant with no charge. Much appreciated.

Name: S*** P********
Date: 2023-09-05 16:47:47
Rating: 5
Comment: Helped me with my oil change light and didnt charge me

Name: B****** E*******
Date: 2023-08-25 22:31:16
Rating: 5
Comment: I cant speak highly enough of the experience I had at Midas. From the moment I walked through the door, Alan, the manager, greeted me with professionalism and genuine care. Its clear hes not just in the business of fixing cars, but also of building long-lasting relationships with his customers.The service was nothing short of amazing. The Midas team diagnosed and repaired my vehicle with remarkable speed, without compromising on quality. Its refreshing to find a place where both the service and prices are fair and reasonable.Alan has consistently taken great care of my family and me. Its evident that customer satisfaction is their top priority. I have full confidence in their work and will continue to rely on Midas for all of my vehicle repair needs for the foreseeable future.If youre in need of auto repair services, look no further. I highly recommend Midas for their unparalleled service, fair pricing, and outstanding customer care.

Name: M*** R*****
Date: 2023-08-22 15:38:39
Rating: 5
Comment: I was so impressed with how fast and thorough they were! I will be coming back for sure!

Name: M**** F*****
Date: 2023-08-20 14:27:00
Rating: 4
Comment: Service is great but depending on what your getting done, it can be expensive.. new prices have gone up $80 to $150 on most services..

Name: T***
Date: 2023-08-08 22:31:46
Rating: 5
Comment: The guys at this location were great. Friendly, honest, straightforward. Price was competitive or better than others. Had some major work done in a timely and efficient way. I recommend this location if looking for services.

Name: G***
Date: 2023-08-07 16:34:39
Rating: 5
Comment: Quick and always friendly service! Definitely will return with any future car troubles

Name: S******* D****
Date: 2023-07-31 22:20:46
Rating: 5
Comment: Great service, got the job done quickly!

Name: D* R** C*****
Date: 2023-07-21 18:11:47
Rating: 5
Comment: I take my truck to them and every time it’s fixed right and they charge a fair price , also my family gets all their work done here, some treasure you don’t keep just for you. What a great place staff is awesome as well

Name: M***** C******
Date: 2023-07-15 14:25:15
Rating: 5
Comment: I was in town from Colorado and needed an engine and cabin air filter replacement. I had gotten an oil change the day before I left to Michigan and didnt get a chance to switch them before I came here and they were in a bad condition so I needed them replaced before the drive back. Caleb did me a huge favor and helped me out by replacing both of them for me free of charge and without an appointment just so I can drive back to Colorado with no problem (I had bought both filters separately). Such good people, really appreciated it and would definitely come here if I lived in town!

Name: K******* M****
Date: 2023-07-08 16:56:30
Rating: 5
Comment: Out of town and had a screw in my tire. Everyone else said 2 hour wait time. They squeezed me in, got it done in 30 min and didn’t charge me. Very appreciative!

Name: A*** G******
Date: 2023-06-20 20:23:59
Rating: 5
Comment: I’ve been bringing my car to the 28th St. Midas location for a few years now and they always deliver exceptional service! Whoever is working the counter runs me through all the details of what is going on, as well as shows me the mechanics of the parts being replaced. 10/10 recommend bringing your car here for all your maintenance needs!

Name: J**** A*******
Date: 2023-06-20 18:06:19
Rating: 5
Comment: I am overly appreciative of the excellent treatment/service I received at this Midas location. Caleb was especially instrumental in accommodating me, cant commend him enough. Its because of his helpful attitude that moves me to invite others as well as myself to return to this location. I commend you for hiring the workers at this location--great job on your part!! James Anderson

Name: C****** A*******
Date: 2023-06-16 12:02:32
Rating: 5
Comment: Drove in from Ludington with my front left wheel vibrating. The service agent wrote up an estimate of $68 to fix the issue, but said it its only loose lug nuts there will not be a charge. The nuts were loose and one needed to be replaced. My bill was $9.99 . Thanks you David Pixley. These guys are very honest.

Name: A***** C********
Date: 2023-06-12 00:18:48
Rating: 5
Comment: While staying at the Knights Inn down the street, my guys car tire was punctured from a loose screw in the parking lot. We filled it with air that night, but we needed to get it patched the next morning. -We didnt have a jack to put the spare on either.The next morning, we found Midas and dropped the car with them while we walked down the street to grab food. The rep explained he didnt think it could be patched, but theyd put the spare on for us.When we returned, the original tire was patched and the rep said it would be no cost to us. We needed to drive over 200 miles so they were life savers! Truly great customer service.

Name: r******* w*********
Date: 2023-06-02 20:07:34
Rating: 5
Comment: Very friendly staff.

Name: B**** T****
Date: 2023-05-25 18:23:57
Rating: 5
Comment: Great people, prices, and work

Name: T***** L***
Date: 2023-05-22 12:02:02
Rating: 5
Comment: Matthew is a great tech honest and friendly will go back for him

Name: A***** M*****
Date: 2023-05-20 17:33:19
Rating: 5
Comment: Super quick tire repair!

Name: S**** G
Date: 2023-05-20 16:53:23
Rating: 5
Comment: They were very thorough in their inspection and explanation of my issues as well as pointing out an additional issue that I was unaware of. They were easy to talk to and easy to work with. Highly recommend.

Name: d************
Date: 2023-05-20 11:42:25
Rating: 5
Comment: Great staff and very knowledgeable and got me in and out very quick

Name: m**** a***
Date: 2023-05-19 20:10:36
Rating: 5
Comment: Great place to go for all your vehicle needs, very friendly group of people.

Name: T*** N*****
Date: 2023-05-18 14:13:09
Rating: 5
Comment: Always professional and quick with their service. I recommend the 28th location to anyone looking to get their vehicle service.

Name: T****** K******
Date: 2023-05-11 00:26:21
Rating: 5
Comment: Good price, in and out same day for brakes and rotors and the warranty I got + the amazing service will make sure I come back again

Name: k**********
Date: 2023-05-02 20:27:35
Rating: 5
Comment: Professional. Very courteous. Everything was explained in detail to my understanding.

Name: J*** M****
Date: 2023-04-28 14:13:26
Rating: 5
Comment: I bought the wrong rims and the guys here are so knowledgeable about tires they were able to find a way to make my rims work and my car looks awesome I would recommend these people to anybody that needs any kind of firework they were great friendly and very helpful

Name: G*** W*****
Date: 2023-04-27 14:46:16
Rating: 5
Comment: Excellent service. Attention to detail. On time. Would definitely come here again

Name: C************
Date: 2023-04-22 17:33:35
Rating: 5
Comment: Went to get my oil change here and had a great experience. I was checked right in and the job they did was above and beyond. They changed my oil, wiper fluid, checked tire pressure, reset oil gage, and let me know of potential issues to keep my eye on. Also the manager was just all around a class act all the way and a pleasure to talk to. Would gladly go again for any other car needs I require.

Name: J***** B*****
Date: 2023-04-17 20:19:29
Rating: 5
Comment: Very conscientious, provided detailed explanation of the problem, and multiple solutions.

Name: C**** D*****
Date: 2023-04-15 18:01:48
Rating: 5
Comment: These guys are straightforward and hard working. Got my car repaired ahead of schedule and under the ballpark estimate. Extremely professional and knowledgeable. I will be back with anything this and future cars of mine need.

Name: F****** H******
Date: 2023-04-12 23:26:42
Rating: 5
Comment: This was my first visit but will not be my last. All staff were polite, friendly and willing to answer any questions I had.

Name: K**** L****
Date: 2023-04-10 10:51:46
Rating: 5
Comment: This shop will be my new go-to. They are very respectful, and informative. Unlike other mechanics, they arent trying to rip you off. It was clear to me that theyre here to help, which is refreshing.

Name: s****** g*****
Date: 2023-04-05 07:20:37
Rating: 5
Comment: Allan and the rest of the crew at 28th st Midas were great, friendly, informative and up front about all costs. I was in and out in less than an hour!

Name: C**** S******
Date: 2023-04-04 18:33:04
Rating: 5
Comment: Had a rental car from Enterprise. The windshield wipers fell apart and we didnt feel safe driving. The Enterprise was right next door. Midas was able to replace the wiper. They were very nice and accommodating and fixed it in a flash and we were on our way. From this experience we would recommend this location

Name: J****** C*************
Date: 2023-03-27 15:57:59
Rating: 5
Comment: Quick friendly service. Mr. Alan was amazing.

Name: L**** L**
Date: 2023-03-20 19:27:34
Rating: 5
Comment: Allen and Caleb were professional, knowledgable, and explained everything in detail.

Name: w***** i**
Date: 2023-03-16 17:13:02
Rating: 5
Comment: I had the best service here these guys really know how to treat a lady. I love this place! THANK YOU!!!!!❤❤❤❤

Name: A*** G******
Date: 2023-03-08 05:29:52
Rating: 5
Comment: Easy going experience. I really appreciated the speed and the more than reasonable expense. Pro tip: book an appointment online.

Name: A******** S******
Date: 2023-03-06 14:35:50
Rating: 5
Comment: Alan and company are great to work with. They keep you well informed and perform great work.

Name: t*** s******
Date: 2023-03-04 18:06:22
Rating: 5
Comment: Great experience, they do great work, I highly recommend them to other people!

Name: J** C*******
Date: 2023-02-28 12:00:28
Rating: 5
Comment: Excellent service. Competitive cost structure. They found a tricky to diagnose issue with my F-150’s 4WD actuator and communicated it really clearly.

Name: K******* P**********
Date: 2023-02-20 21:59:26
Rating: 5
Comment: I had fast service. They helped me solve my engine problems. I appreciated their honesty and friendly customer service.

Name: j***** n*****
Date: 2023-02-18 20:01:28
Rating: 5
Comment: Caleb and Matt did an excellent job getting my vehicle looked at and fixed on a Saturday. What turned out to be a very frustrating morning waiting on a tow and running late for work and unsure if I was able to make it along with the money it was going to cost, they did a great job working with me. I recommend this Midas to all that want quick and friendly service.

Name: C**** R***
Date: 2023-02-18 15:54:10
Rating: 5
Comment: MIDAS is a BUSY auto repair shop on Saturday. I placed a reservation online on Friday for a 12 to 2pm appointment.I was called early Saturday morning, and the service advisor got me in at 930am. He was very courteous and flexible, although the day was already heavily booked with repairs. The service advisor was non stop busy. Fielding calls, computer work, parts delivery, walk ins, etc.The mechanics were very professional and while I was waiting I observed how they treated customers with honesty and respect.Impressed with the operation of the business. Recommend this shop based on my experience.

Name: D**** A*****
Date: 2023-02-13 21:04:58
Rating: 5
Comment: Very flexible and understanding people.

Name: M*
Date: 2023-01-12 18:25:26
Rating: 5
Comment: My dash was lit up like a Christmas tree. Brake light, battery light and ABS light were on. As soon as I made it in the Midas lot my car stopped. Everyone from the person that took my call to bring it in, to the three different gentleman that helped me were very nice. They completed an inspection and realize that I had a few different issues. Im thankful that they talked to me about what I could do to get it back running because living on a strict budget these days my finances are strapped. It took them only a few hours to complete the alternator repair. I will be back to them to check things off the repair list.

Name: A*** H******
Date: 2023-01-10 12:23:17
Rating: 5
Comment: Great place to go to for honest service, fantastic people make your car repairs a little easier to handle.

Name: K****** H*****
Date: 2022-12-27 15:07:18
Rating: 5
Comment: Thank you Assistant Manager Javi and crew for an amazing job will return every time on time thank you.

Name: p************
Date: 2022-11-30 21:38:13
Rating: 4
Comment: A couple good experiences, one really bad one. But, i was assured by the regular shop manager that situation has been rectified.

Name: D***** P****
Date: 2022-11-20 23:14:29
Rating: 5
Comment: Took my truck there after going to a different shop where they told me they couldnt fix it they had it fixed and I was out the door in an hour and the price was right I would recommend this shop to anybody

Name: T*** W****
Date: 2022-11-16 23:07:06
Rating: 5
Comment: I always have great service here the staff there is amazing, and very friendly as well! I will definitely trust Midas for my car 🚗 needs! Thank you and see you soon.

Name: M**** K****
Date: 2022-11-13 12:31:28
Rating: 5
Comment: The staff was great to work with!Very friendly and helpful.The overall wait time was short and I received all of the Information I needed to complete the service.I made the appointment online without any hassle.I will be using them again.

Name: P******* C*****
Date: 2022-11-05 16:01:59
Rating: 5
Comment: I called the place to ask questions about their break services. I did not know if I needed anything done right now, etc. Allan was extremely pleasent and patient. Answered my questions and advised me to call back later at a certain mileage. It was clear that he was not trying to rip me off. Thank you for your time!

Name: P****** F*********
Date: 2022-10-11 12:10:28
Rating: 5
Comment: They did the job quickly and they were honest with me about what I needed and what I didnt.

Name: A****** P*****
Date: 2022-09-30 19:10:26
Rating: 5
Comment: Nice and friendly staff, knowledgeable techs would recommend

Name: R****** W*******
Date: 2022-09-07 18:57:48
Rating: 5
Comment: Got me in quick, fixed me up quick, friendly...thanks guys!!!

Name: A****** R*****
Date: 2022-08-26 18:41:25
Rating: 5
Comment: Great service! Very kind staff

Name: F**** B
Date: 2022-08-10 23:06:15
Rating: 5
Comment: Never being too Midas I was skeptical of a chain car auto repair shop, but this is even better than your local auto shop. You can schedule an appointment online and they respond super fast. I didn’t have a car issue that was listed on the online appointment form so I wrote it in the other section. Parked my car went into the lobby they pulled the car around for me into the garage took 20 minutes and they found something loose that was making the rattle noise tightened free of charge. I will be going from here now on and brining all my business there is honesty and being blunt about car issues is amazing! 10/10 going back anytime I have a car issue.

Name: J*** M******
Date: 2022-08-07 23:48:00
Rating: 5
Comment: Excellent service.

Name: B**** T*********
Date: 2022-08-04 00:06:56
Rating: 5
Comment: See al

Name: A V
Date: 2022-07-21 00:40:07
Rating: 5
Comment: I highly recommend this place. Im always treated like a person and not a number. They are honest and diligent, and I know most of the mechanics by name. The manager does a great job and you can tell he treats his staff and customers with respect.

Name: O***** S**
Date: 2022-07-11 11:51:42
Rating: 5
Comment: It was simple fast and easy going to Midas is a no brainer they do great work everytime

Name: J**** A*****
Date: 2022-07-02 00:51:47
Rating: 5
Comment: I’ve never experienced greater service from an auto company. The staff was kind, professional, and quick. They helped me understand the issues my car had and transparently shared their insights for fixes. One employee, Andrew, made the greatest effort and impression. From the first phone call to make an appointment to the snacks he gave my young kids while waiting for our car’s breaks to be repaired, this guy made the entire experience near enjoyable. Thanks, Andrew. And thank you, Midas.The guy deserves a raise.

Name: A L
Date: 2022-06-10 22:01:39
Rating: 5
Comment: Literally the best possible place to take your car. I have a foreign, and I’ve had people mess it up so badly and also charge thousands and thousands. Midas knew exactly what they were doing with my car and also were majorly affordable. Nick is the best and so is the guy at the front desk! He’s super nice and personable. I will never go anywhere else!

Name: D**** D******
Date: 2022-05-28 20:59:44
Rating: 5
Comment: These guys are awesome! Got me right in and Rick, the mechanic, was spectacular! Thanks guys for putting me back on the road

Name: A***** F****
Date: 2022-05-01 13:31:55
Rating: 5
Comment: Very clean well organized, showed me my exact problem, but offered different options. Fair on price points as well. Coupons offered online as well might help your case. I would definitely recommend and return.

Name: C***** H********
Date: 2022-04-30 11:55:57
Rating: 5
Comment: Just have to share, I came to this business needing an exhaust system repair. But upon inspection it’s was decided that it could be postponed for now. Paul Hiller at the front desk was super, knowledgeable and helpful with all my heads. I will definitely use them in the future!!! Thanks so much for your honesty. Cheryl

Name: R***** I*****
Date: 2022-02-08 17:44:15
Rating: 5
Comment: The office manager was polite and knowledgeable. Wonderful customer service and work was done in a timely manner. I would recommend using Midas on 28th street in Grand Rapids. 5 star rating.

Name: A****** R*********
Date: 2021-12-17 01:15:23
Rating: 5
Comment: Great service. I will be back when necessary.

Name: M******* C******
Date: 2021-12-06 00:51:34
Rating: 5
Comment: I had made an appointment for a Tuesday but they let me drop it off on the previous Thursday night and it was done on Friday!! They stayed in constant communication with me, let me know exactly what was wrong and gave me a total down to the penny and thats exactly what I paid. They were super friendly and helpful!!

Name: J****** W********
Date: 2021-10-29 18:56:38
Rating: 5
Comment: Always competent, always honest, and extremely reliable. They have never been unable to help me with a car issue or question. Highly recommend.

Name: K** O*********
Date: 2021-10-07 13:14:07
Rating: 5
Comment: Highly recommend. Very professional operation.

Name: s** r*****
Date: 2021-07-26 17:34:10
Rating: 5
Comment: Trusted and true with good people and price. Got me in and out in good time.

Name: S**** G***
Date: 2021-07-07 13:28:44
Rating: 5
Comment: Great service, help me a lot

Name: H***** F******
Date: 2021-06-03 22:17:06
Rating: 5
Comment: Very good service, friendly, professional. I will use this service againand.

Name: D***** S*******
Date: 2021-04-20 20:19:56
Rating: 5
Comment: We were visiting from out of town and had some issues with our brakes. It was a Saturday, so most other places were closed, but the guys at the 28th street Midas got us in right away and took care of what ended up being a parking brake issue. The cost was reasonable and the service was fast. Would highly recommend them.

Name: B****** F****
Date: 2021-04-05 01:05:55
Rating: 5
Comment: Ive been to the Midas on 28th twice now. The team is always so friendly and helpful. They have definitely earned my trust!

Name: L*** V*******
Date: 2021-01-28 22:16:47
Rating: 4
Comment: First time going to midas. Went in for an oil change and it was quick and everyone was polite and helpful. Def would recommend, my parents go to midas and theyre pretty good.

Name: K**** M*****
Date: 2021-01-08 22:02:21
Rating: 4
Comment: Good service and good people.

Name: B********* S*****
Date: 2020-12-12 13:33:28
Rating: 5
Comment: I am not from Grand Rapids, but needed my brakes done. I found Midas in the Yellow Pages; called and scheduled an appointment without a problem. The gentleman on the call was very patient and calm (Paul) as he answered my questions.After arriving for my appointment and getting 1st class service, even during the pandemic, everything was handled with the expected timing and the service was outstanding.Because I am from the south, the hospitality at this location was such an ideal experience. I will be back for my next need. Thanks to the staff and Happy Holidays to you👏🏽👏🏽👏🏽

Name: T*** M******
Date: 2020-11-27 21:49:41
Rating: 5
Comment: Great people, great service, great prices!

Name: K**** H***
Date: 2020-11-04 19:50:48
Rating: 5
Comment: Affordable pricing and friendly staff. Service was done faster than estimated so didn’t have to wait long!

Name: D**** B*****
Date: 2020-11-01 01:53:13
Rating: 5
Comment: Covered my warranty and repaired my problem.

Name: J**** C*****
Date: 2020-10-20 22:00:01
Rating: 5
Comment: Was treated like royalty. They had a professionalism that is hard to find in todays business. Will continue to support this shop and the people it employs. Not to mention the lobby is very nice so even if you do not need any automobile work done maybe bring your significant other here on a date and check the place out.

Name: M**********
Date: 2020-09-24 01:03:44
Rating: 5
Comment: I’d give them my business any day!I went in sept 4th on a day off to have some custom exhaust work done on my Durango. I’d been to a couple other places that morning to try to get the work done, they were rude and turned me off. I shouldn’t say it but I called Midas as a last resort, I spoke with Alan and he said he could get me right in. I arrived and waited less than 5 minutes and my vehicle was brought in and on the hoist! All were very friendly and I got out in a half hour at a good price, they did a very professional job. Thank you Alan and hats off to your mechanic ( sure wish I’d have gotten his name) on an excellent job! Your shop will no longer be my last resort!

Name: R****** F****
Date: 2020-08-28 19:40:32
Rating: 5
Comment: My daughter recently moved to Grand Rapids and I was visiting her. Her car was making a terrible noise and she wasnt sure where to take it. We decided on this place. What a wonderful experience. Al was extremely pleasant. They were right on time. Nick came out and took us to look under her car. The muffler area was caked in mud. He cleaned it out as much as possible suggested that we get an under body wash and they sent us on our way with no charge. What a great first intro to getting service in Grand Rapids. My daughter will be back. Thank you so much

Name: N***** B*****
Date: 2020-08-11 20:09:07
Rating: 4
Comment: The guys there are very nice & helpful.

Name: G****** �****** D* L***
Date: 2020-08-05 07:20:41
Rating: 5
Comment: They absolutely do a wonderful job!! I was concerned my car was done for but they hooked us up and in a VERY timely manner 🙏 will be back and recommend to friends and family for mechanical work! Thank you so much ☺ ~Pikachu

Name: A*** B****
Date: 2020-07-25 14:08:20
Rating: 5
Comment: FAST!! Same day appt/ drop off and they were done in 2-hrs. I had a dropped/ broken tail pipe and needed new exhaust.

Name: Q**** C*****
Date: 2020-07-22 14:46:41
Rating: 5
Comment: I made a mistake and went to the Muffler Man down the street from Midas on 28th St in Kentwood thinking that I was at the right business. I talked to the staff member at Muffler Man and he didnt even say good morning or anything. He acted like he didnt even want us there. My daughter and I realized the mix-up and came in this morning for my appointment at 2710 28 St. Paul H. was the clerk and he was perky and friendly as soon as I came in. It was really a breath of fresh air. His communication style is exactly what I like and expect with any business. The store was clean and professional looking. I saw a diverse staff working in the car bays also. They inspected my car and took care of me within 20 minutes. What I thought was wrong with my car wasnt as bad as I expected. I really appreciate honest people. I will switch to this location for all my needs. Thank you-- thank you-- thank you for taking care of your customers and being friendly. Im a business owner myself and this is exactly how I want my employees to greet the general public.

Name: T**** S*****
Date: 2020-06-27 19:54:19
Rating: 5
Comment: Great place and prices. really awesome workers!

Name: C**** B******
Date: 2020-05-23 15:43:36
Rating: 5
Comment: Great service as always, and would recommend them to anyone.

Name: T***** O*******
Date: 2020-05-21 19:19:07
Rating: 5
Comment: They know what they are doing and take the best care ever of your vehicle. We will be bringing our vehicles here from now on.

Name: P***** G*****
Date: 2020-03-10 18:49:21
Rating: 5
Comment: Super helpfull and courteous!

Name: b*** h******
Date: 2020-03-09 19:37:40
Rating: 5
Comment: Great service and mechanics

Name: R** R***
Date: 2020-01-07 22:08:51
Rating: 5
Comment: Most honest place in town, and ends up being cheaper overall than other places Ive had quotes from

Name: K***** N*******
Date: 2019-11-06 13:31:00
Rating: 5
Comment: I had new brake installation the same day I called! The price was about standard but they had it ready in 2hrs!

Name: A****** B*******
Date: 2019-10-28 17:41:09
Rating: 5
Comment: SO HAPPY, I came in today to have my brake pads changed! Both Allen, and Matthew were SO polite and curious. They got me in right away when I was in a pinch, assessed where my breaks were at and made the needed repairs while keeping my budget in mind! So many times when you walk into a repair shop, the technicians will pressure you into getting more done than necessary so you spend more. I didn’t feel that way once. While I was waiting for my car, 2 customers had checked out and and gave many praises to Allen at the front desk about their services and quality of work. It feels good to have a shop so close to home that I feel like I can trust, and I know other trust as well!Thank you, thank you, thank you!

Name: A*** S*******
Date: 2019-10-21 16:21:57
Rating: 5
Comment: Quick and friendly service. Recommend this store for your auto needs.

Name: R** J******
Date: 2019-09-30 12:00:40
Rating: 5
Comment: Very good experience here they did a very good job on my car cost me less than what they quoted me intelligent and very informative

Name: H**** G****
Date: 2019-09-11 19:29:40
Rating: 5
Comment: I had such a good experience here! Alan was super helpful and was great to work with! Everything was done so quickly and easily and was a great price!

Name: K***** G******
Date: 2019-09-04 12:49:12
Rating: 4
Comment: They got me in same-day on a Saturday for an oil change and a tire rotation. The crew was very friendly. Overall, very solid experience and would come back again.

Name: J** E****
Date: 2019-08-17 20:48:04
Rating: 5
Comment: Everything is amazing and cheap. I love it and it was a fun experience.

Name: C**** M*******
Date: 2019-08-02 00:16:37
Rating: 5
Comment: Friendly staff that took care of me very quickly. Barely sat down before my oil change was complete.

Name: I**** D***
Date: 2019-06-29 18:18:26
Rating: 5
Comment: Being going here for 19 yrs and still the best place in town

Name: K******* S****
Date: 2019-06-05 17:51:47
Rating: 5
Comment: I love midas. I have been coming here since I first moved to gr. Jesse has been my mechanic since. Through all the cars my husband and I have had he always knew what to do. I go there for Jesse, nick and al they are like family ! They are the best if they ever leave I dont know what I would do. Jesse and Nick you guys rock thank you for everythjng!

Name: N*** D*****
Date: 2019-05-31 19:31:23
Rating: 5
Comment: Great shop! Very honest and upfront wont try to sell you stuff you dont need.

Name: K*** c******
Date: 2019-04-20 13:22:30
Rating: 5
Comment: They all are great.Have taken care of 3 of our cars and were in and out of the shop quickly and jobs done right.They are friendly and take the time to answer all your questions.Nick Ive worked with the most and he is highly knowledgeable about a wide variety of cars and fixed a frustrating electric issue in my car and its been so much better. Thanks to all the guys there, your great!

Name: K***** F
Date: 2019-04-19 16:28:42
Rating: 5
Comment: I have been going to the 28th st Midas for over 10 years. Allan and Jessie not only provide exceptional service, they take their time to explain whatever issues may have taken place and empower me to make confident decisions when repairing my vehicle. I couldn’t be more grateful to have these two to rely on!

Name: S******** E***
Date: 2019-04-12 13:27:19
Rating: 5
Comment: Great service, friendly staff

Name: E******** R*****
Date: 2019-04-08 00:01:44
Rating: 5
Comment: I love this place! They dont treat you like a dumb woman nor do they try and take advantage of you!

Name: K**** R***
Date: 2019-03-27 12:57:06
Rating: 5
Comment: Alan was a pleasure to work with and very thorough in addressing any questions I had. Ill definitely be back!

Name: H****** V**** V****
Date: 2019-02-18 03:41:52
Rating: 5
Comment: I brought my vehicle to a different company and spent several thousands of dollars for my problem to NOT be solved. Tried bringing it back to them only to be told I need to spend more money to have the same procedure done again.Long story short I brought my van to Midas and the fixed my problem the very first time and for much cheaper than the other shop. I am so grateful.

Name: E P
Date: 2019-02-16 21:34:34
Rating: 5
Comment: Fairly priced and honest repair shop. Appointments are available which is very convenient.

Name: K**** P******
Date: 2018-12-07 18:45:28
Rating: 5
Comment: Always get my car in same day when I have trouble with it. Convenient location and fast service.

Name: L** B*****
Date: 2018-10-25 02:58:19
Rating: 5
Comment: Great and honest service! Price was definitely a pleasant surprise; it was lower than other places. I would recommend this Midas!

Name: B****** R*******
Date: 2018-08-19 14:29:19
Rating: 5
Comment: Great service and great prices

Name: A***** O****
Date: 2018-08-02 19:54:59
Rating: 5
Comment: I brought my car in to have the exhaust fixed which had broken off in one area. The service writer was very polite and not pushy. He showed me that most of my exhaust looked great, as it was stainless steel. However the flanges that held the exhaust in place had rusted, causing the exhaust to break. He explained he could replace it, which would be quite expensive, or he could take out the damaged area and weld in some pipe. He said the rest of the exhaust looked okay, so he recommended the cheaper version. In my experience, most people would have tried to sell me on replacing the whole thing. Very happy with my experience. And my vehicle doesn’t sound like an airplane anymore.. that’s a plus!!

Name: T** D*****
Date: 2018-06-24 14:00:01
Rating: 5
Comment: Allan and his crew always go out of there way to do the best and explain everything to you. Very much appreciated!

Name: E******** M*******
Date: 2018-06-01 15:44:50
Rating: 5
Comment: Great service!! Staff very efficient and provide quality Work. Would highly recommend them.

Name: D***** K*********
Date: 2018-05-10 01:55:36
Rating: 5
Comment: Al, the manager here, has always been incredibly helpful and friendly. Ive been happy bringing my car here for regular maintenance over the past few years

Name: S**** M*****
Date: 2018-04-23 18:05:51
Rating: 5
Comment: Fair priced auto work. Very friendly staff. They take good care of our vehicles

Name: K*** B***
Date: 2018-04-05 06:20:56
Rating: 5
Comment: Always do good work on my past vehicles & my current. Would definitely recommend to anyone needing repair or maintenance.

Name: T** D*****
Date: 2018-03-15 15:35:30
Rating: 5
Comment: Allen, on 28th Street always takes good care of us. Hes very good at explaining whats needed before he goes ahead with the work... thats always appreciated.

Name: J******
Date: 2018-02-21 00:36:36
Rating: 5
Comment: I was impressed by how quickly and how nice they were. Unfortunately, filling my washer fluid was missed in the package I had, but overall first experience was wonderful. I was given a thorough explanation of what all was going to be done with my car and what all qas included in my cost. I appreciated that I wasnt treated as a woman who knows nothing about her car, instead I was treated respectfully. I plan to go back very soon.

Name: B**** R******
Date: 2018-02-15 19:55:54
Rating: 5
Comment: Great service very trustworthy mechanic recommend it to anybody

Name: J*** Q***** H*****
Date: 2018-02-15 00:15:21
Rating: 5
Comment: I have been coming to these guys for almost 6 years. They helped me get almost 250k out of my old van and are taking great care of my newer car. They are very trustworthy and have done nothing but be helpful and thorough. I couldnt recommend they any more!

Name: Q
Date: 2018-02-02 21:43:35
Rating: 5
Comment: Knowledgeable and friendly staff. They answered all my questions!

Name: C******** F*****
Date: 2018-01-03 06:07:39
Rating: 5
Comment: Professional, friendly, on time and explained choices for car care.

Name: W*** B******
Date: 2017-11-30 14:32:15
Rating: 4
Comment: Accurate assessment of the issues, fair quote and speedy turnaround.

Name: B** F*****
Date: 2017-10-26 05:12:56
Rating: 5
Comment: Professional, thorough and friendly.

Name: K*** V***** B***
Date: 2017-10-05 23:30:42
Rating: 4
Comment: Replaced Muffler. Jessie was awesome.!!!! Going back to have more work done.!!!

Name: S***** C*****
Date: 2017-08-13 14:17:45
Rating: 5
Comment: Great place good service and friendly staff.

Name: M***** B*******
Date: 2017-07-19 21:52:20
Rating: 5
Comment: These people are great. I came in close to the end of the day and asked if they had time to do an oil change, tire rotation and put in a new brake light. Not only were they super nice about squeezing me in at the end of the day, they completed all of that in like 15 minutes. Highly recommend.

Name: K***** F******
Date: 2017-06-24 15:15:25
Rating: 5
Comment: They want to do you right! They explain everything and even make sure that they are the right ones to do what you need! Great group of employees up there!

Name: B******* H***
Date: 2017-03-31 22:58:53
Rating: 5
Comment: They worked me into an already full schedule, Allen was extremely friendly, the cost was 25% less than my dealership for brakes, and were great about price quotes and questions over the phone. Ill be going back for regular service!

Name: B**** S***
Date: 2016-12-28 20:38:27
Rating: 5
Comment: Great service! I brought my car in thinking that there was an issue, but after a full inspection, they confirmed there wasnt an issue and didnt charge me anything.

Name: H*****
Date: 2016-12-08 21:24:51
Rating: 5
Comment: Despite having to invest more money into my automobile, my experience at this Midas location was outstanding. Excellent customer service and a great team to have work on your vehicle.

Name: T**** G*******
Date: 2016-06-23 02:46:11
Rating: 5
Comment: I was taking my daughter out for a day of fun when I heard a thump and then something went wrong with the brakes on my car. I quickly pulled into this location. Where I encountered Jessie and explained to him what happened. He told me that they would get it right in and see what was going on. The bolt on my passenger side caliper came out, which caused it to jam my brakes. He told me that they would get it fixed up for me. They had me in and out in under a hour. They were amazing and we were able to continue our day of fun. We will defiently be back to have any work done in the future.

Name: M***** B****
Date: 2016-06-04 19:26:41
Rating: 5
Comment: By far the greatest customer service I have ever had. Jess was extremely helpful and patient with me.

Name: L**** N****
Date: 2016-03-15 21:14:44
Rating: 5
Comment: My car had to be towed in because it would not accelerate. The guys at Midas went above and beyond to make sure they were honest and helpful with the repairs. They discovered the repair that was needed was outside of what they were capable of repairing. They waived the diagnostic fee and were more than happy to let my car hang out at the shop until I was able to make it back into town to pick it up and bring it to another shop!

Name: J***** W*****
Date: 2015-11-20 16:21:30
Rating: 4
Comment: Had some work done here. Service was fine although seemed a little slow. Prices are fine with coupons for oil changes.

Name: S*** D*****
Date: 2014-01-30 01:30:43
Rating: 5
Comment: Allen and his crew are amazing. They give you good rates, are straight forward and honest with you, and you can trust their opinion and work. I had a repair take way longer than expected. The guy stayed way over night to fix the car and get it to me on time.

Name: D**** F******
Date: 2012-08-27 23:57:10
Rating: 5
Comment: I just want to point out that 2 of the negative reviews are not even for Midas, but for Suburban Saturn/Suburban Auto. Not sure why they were linked to Midas. I dont know what someone was talking about an $85 charge just to look at their car, because I know they do many inspections for free. Sure, they charge to diagnose and test certain things, but if it takes them an hour to test wiring and computers to make sure the right part is being replaced, I dont see a problem with that. Every shop Ive seen does that, aside from just pulling a code.