Mack Auto Center
category: Auto repair shop, Car repair and maintenance service, Tire shop
address: 20805 Mack Ave, Grosse Pointe Woods, MI 48236, United States
Phone: +1 313-466-3382
worktime:
address: 20805 Mack Ave, Grosse Pointe Woods, MI 48236, United States
Phone: +1 313-466-3382
worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–6 PM |
| Tuesday | 8 AM–6 PM |
| Wednesday | 8 AM–6 PM |
| Thursday | 8 AM–6 PM |
| Friday | 8 AM–6 PM |
| Saturday | 8 AM–4 PM |
| Sunday | Closed |
site: https://www.mackautocenter.com/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Payments: Debit cards, NFC mobile payments, Credit cards,
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Payments: Debit cards, NFC mobile payments, Credit cards,
Name: A**** P***
Date: 2024-01-20 15:45:04
Rating: 5
Comment: Always excellent, friendly service. Helpful with all of my car repairs, including Uber inspection.
Name: J**
Date: 2024-01-20 15:42:23
Rating: 5
Comment: Outstanding service! Family run business with personal attention to details.
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Name: V**** G*******
Date: 2024-01-13 21:42:15
Rating: 5
Comment: Everybody at this shop is amazing! Everybody was so friendly and kind and they went the extra mile to help me with my windshield wiper motor, and, they went above and beyond for me. Mike was so welcoming while I was waiting for my car and made me feel so comfortable in the shop. The mechanics went above and beyond as well. I wish I could give Mack Auto Center more than 5 stars. I will be back.
Name: Q N******
Date: 2024-01-13 04:35:21
Rating: 5
Comment: Prompt , professional, and accurate with wait times . I love a business that takes pride in not only having exceptional service , but the consideration goes a long way ! Thank you guys 🫶🏾
Name: S**** B******
Date: 2024-01-12 23:01:26
Rating: 5
Comment: These guys are great. The said it would take 30 minutes for my oil change , lube and tire rotation. I came back in exactly 30 minutes and it was done. There was no upsale like the dealer and the price was great. I will be going back. Previously, I had a tune up because of a drag on a cold start which Belle tire couldn’t detect. My car is running well with great gas mileage which I haven’t had for a while. These guys are true vehicle whisperers.
Name: K******* L*****
Date: 2023-12-11 03:45:16
Rating: 5
Comment: A nail deflated my tire and I needed it fixed ASAP. I dropped by in the morning without an appointment and they took me right away and patched it up for free. Incredibly friendly and efficient. Thank you!
Name: S***** J******
Date: 2023-12-06 01:42:11
Rating: 5
Comment: In my experience, some places talk down to you or try to rip you off simply for being female. These guys are fantastic! They are honest, straight foward and professional. I have used this shop on several occassions already and each time I have left there happy. My family and I will solely being taking our business to them and will be referring them to others.
Name: D***** E***
Date: 2023-11-30 23:11:51
Rating: 5
Comment: These guys are great! Discovered a bolt in my tire today and decided to stop by the shop. Despite being super busy, they took the time to help me out. We were back on the road in less than 10 minutes. Highly recommend this great local business.
Name: m****** s*****
Date: 2023-11-18 15:40:01
Rating: 5
Comment: Sam and his crew work hard to make sure the customer is happy.
Name: P** H*******
Date: 2023-11-16 16:09:34
Rating: 5
Comment: I am a repeat customer with this business, and that’s because they always do an amazing job! Mike took really good care of me, and made me feel like I was their most valuable customer. I can’t say enough how much I recommend using their services. If you’re on the fence with your current auto shop, or want a second opinion, please check out Mack Auto Center!
Name: K**** P****
Date: 2023-11-10 14:47:34
Rating: 5
Comment: This place is the best! The customer service is unmatched. They helped me with a slow leak in my tire in 15 minutes and Mike was super friendly while I waited. I will definitely be back any time I have an issue with my car, thank you so much!
Name: M*** R****
Date: 2023-11-08 16:07:07
Rating: 5
Comment: Chip repair was quick and easy. Very fair & honest price. Truly Great and honorable men that work at this establishment. Thank you!
Name: H**** M*****
Date: 2023-11-07 19:58:35
Rating: 5
Comment: I recently moved to Grosse Pointe Woods and was looking for a reputable car repair shop. I found Mack Auto on the internet with numerous positive reviews. I gave them a try and they are outstanding. I will take care of all my auto needs with them in the future without a 2nd thought!! Thank you gentlemen!!
Name: R***** H*******
Date: 2023-11-06 15:06:52
Rating: 5
Comment: Sam and his crew are the best in town! My girlfriend and I have used his services a few times, and every time has been as good as it could be. Sam is straight forward, honest, and fair. They do great work, and their turnaround time is very fast. I highly recommend using Mack Auto Center for any vehicle repairs. You wont go wrong with using their services.
Name: A****** C*****
Date: 2023-10-25 17:05:16
Rating: 5
Comment: Sam and his guys at Mack Auto are the best! We have taken all our vehicles to Mack Auto over the years and they always do outstanding work. Communication is open and honest, and we always feel well-informed about what work is being done and when we can expect of our vehicles to be finished. We will never take our vehicles anywhere else!
Name: Y***** �***** L***
Date: 2023-10-23 12:53:51
Rating: 5
Comment: The owner warmed up my day ❤️
Name: j***
Date: 2023-10-22 14:07:10
Rating: 5
Comment: Ive been bringing my cars to Mack Auto Service for 12 years and they have never let me down! A few years ago I brought my Saab SPG to a Saab specialist in Ann Arbor to have the power brake booster replaced. On my way home from picking up the car, the replacement booster failed and I had to nurse it back home with limited braking power - this was after waiting for the car for nearly a week. The service shop that replaced it told me they could no longer order the part and that I was basically SOL. I found a used booster, brought the car to Mack Auto Service, they installed the replacement booster in an afternoon, and it worked perfectly from that point on. These are not easy cars to work on, and they did a great job! This is just one example of the many times they have taken care of me. Foreign or domestic, these guys absolutely know what theyre doing, and they are fair and honest. If you need service on your car, any car, I would not hestitate to call Sam at Mack Auto Service!
Name: K*** N******
Date: 2023-10-22 08:00:44
Rating: 5
Comment: I wish I could rate 6 stars. When I say its so hard finding honest mechanics. They went above and beyond, I am glad to have found a shop I can stick with for long term maintenance. Highly recommend 💪🏾💪🏾💪🏾... Thanks Again Guys.
Name: K** B***
Date: 2023-10-16 15:08:05
Rating: 5
Comment: Fast, friendly service and great price! After seeing all the five-star reviews, I decided to check out Mack Auto Center for a leaky tire. They found the problem and fixed it within minutes. I will definitely be back for future vehicle maintenance.
Name: A**** �** J*** J******
Date: 2023-09-29 16:03:14
Rating: 5
Comment: Great customer service, very knowledgeable and overall good people! ❤️
Name: K****** D********
Date: 2023-09-25 21:09:04
Rating: 5
Comment: Sam at Mack Auto Center is friendly, knowledgeable, and trustworthy! He treats his customers with respect and appreciates our community! A true Grosse Pointe Woods gem!
Name: D**** S*******
Date: 2023-09-16 14:06:43
Rating: 5
Comment: Sam and his staff have been servicing my and my wifes vehicles for several years, because were treated like family. Sam has always been very open and honest with us. We never have to worry about hidden fees, because we are given an initial quote of everything that needs to be repaired. If our vehicles need multiple repairs, Sam is always willing to work within our budget to get the most important repairs done first and the rest at a later date. Unlike other shops, Sam openly shares how he determines pricing by showing his customers how it was generated by the app he uses. My wife and I are extremely happy with Mack Auto Center and the work they perform.On a side note, I read a review stating Sam inappropriately called them Habibi. I really wish people would take the time to educate themselves, because it is a term of endearment. A simple Google search provides this info. Sam frequently uses Habibi when speaking with his closest customers, which includes me and my wife!
Name: L****
Date: 2023-09-14 19:33:38
Rating: 5
Comment: A “BIG” thank you to Sam and hisMechanics for the work completed on my vehicle. I was very happy and excited with their service. A job well done!Recommend you go see Sam!
Name: K****** V****
Date: 2023-09-14 14:41:53
Rating: 5
Comment: Excellent service and very thorough job fixing my center council
Name: T** B***
Date: 2023-09-13 16:33:15
Rating: 5
Comment: Sam and crew did an excellent job diagnosing a long standing problem with my car that left it virtually unusable. I am very happy with the quality of their work and their attention to detail. Any future work required will definitely be handled by the honest, competent professionals of Mack Auto Center.
Name: J****** B*****
Date: 2023-09-12 15:00:53
Rating: 5
Comment: I love this Auto Center they really know how to troubleshoot problems and take care of you! You can trust them with your car! They are wonderful working on my Audi!
Name: M***** B******
Date: 2023-09-03 14:26:32
Rating: 5
Comment: Sam the owner is like family. He is kind and professional. Over the years we have only taken our vehicles to Mack Auto Center. They have always taken great care of our vehicles and have been honest with us as well. I will always recommend Mack Auto Center. They do great work and they don’t play around with your time.
Name: C**
Date: 2023-09-02 20:04:13
Rating: 5
Comment: Great experience. Dropped my car off to have rotors/pads/sensors/fluids changed and had it back in less than half a day. Prices were fair, especially compared to what BMW wanted for the job. Sam and his guys are friendly and did quality work. I’ll be going back for future maintenance and repairs.
Name: H*** E******
Date: 2023-09-02 17:08:01
Rating: 5
Comment: Best Auto Shop you can ask for. Great customer service, and excellent Mechanics. They are always honest with their work. I would not go anywhere else.
Name: A W***
Date: 2023-08-31 19:57:17
Rating: 5
Comment: This is my new auto shop! They fixed my air conditioner, changed my oil and rotated the tires for a great price. This is a Veteran owned family business and they were a pleasure to deal with, were extremely transparent, honest, kept me informed, and do great work. I wont be taking my cars anywhere else from now on. So glad I decided to give Mack Auto Center a try!
Name: T** S**********
Date: 2023-08-30 21:25:19
Rating: 5
Comment: These guys are amazing! They always explain what they did and why they did it. I drop off my car, they inspect, report back to me, and its often done same day. Thank you for everything!
Name: d** p********
Date: 2023-08-29 23:57:32
Rating: 5
Comment: Brought our car to Mack after being scammed from the dealership we bought the car from. Mack was able to go through the entire car and give a quote for the whole car. He also worked with our warranty company to make sure the car we bought as safe for our son to drive, Thank you for making sure our family is as safe as yours
Name: W**** P********
Date: 2023-08-29 23:47:45
Rating: 5
Comment: Friendly service direct to the point problem solving.
Name: K*** E***
Date: 2023-08-26 16:04:11
Rating: 5
Comment: Fantastic & Friendly! We have taken our cars here for many years and am always pleased with the service! Sam and his crew have taken care of my car issues, big and small. I consider myself blessed to have such a trustworthy and honest shop to rely on. They always explain the problem(s) and the resolution(s) clearly to me and have treated me with respect and kindness throughout. Thank you so much, Sam, and everyone at Mack Auto Center, for your years of loyal service!
Name: D*** S******
Date: 2023-08-25 19:35:43
Rating: 5
Comment: Friendly courteous staff. Quality work done right. Fair price, definitely recommend.
Name: L***** r****
Date: 2023-08-12 17:53:23
Rating: 5
Comment: Amazing service!!! I had a screw in my tire. They got me in immediately, fixed the tire and took my spare off, for free!!!!!!! It’s so refreshing as a woman to not have an auto place not try to rip you off. Thank you so much!!!!
Name: I* T*
Date: 2023-07-18 16:01:55
Rating: 5
Comment: Ever need to meet a Nice George Clooney ! 😂👍🏼( Mike )
Name: J*** S****
Date: 2023-07-07 07:43:15
Rating: 5
Comment: Cant give Sam and his crew a high enough review. They truely take care of their customers and work with them to figure out whats best for them. Ill continue to take my vehicles to Sam for repairs for a long time.
Name: M**** B******
Date: 2023-07-04 16:05:44
Rating: 5
Comment: This is the best auto mechanics in the area they take care of you quickly and at a great price
Name: J* N*****
Date: 2023-06-29 16:40:26
Rating: 5
Comment: This shop is amazing and the people are the best
Name: C****** B*****
Date: 2023-06-29 16:37:37
Rating: 5
Comment: Great place to have all of your car care needs met. No place better !!
Name: A***** A****
Date: 2023-03-04 16:37:47
Rating: 5
Comment: Great auto repair shop. Received the best customer service from an auto place. They were great. Got us in quickly and resolved the issue with our tire promptly. Solid auto repair shop, always recommend.
Name: L*** W*****
Date: 2023-01-24 18:05:45
Rating: 5
Comment: Great place to deal with. Thanks guys.
Name: M******* B*******
Date: 2022-12-24 14:59:48
Rating: 5
Comment: Sam and his team are absolutely amazing! I cant recommend them more if you need car repairs. I took my car to three different mechanics who told me there was absolutely nothing wrong with my car, despite crazy loud road noises, headlights not working and my check engine light on. I was literally about to take my car to another state for repairs. But my spouse said to give this place a shot, one last shot, and Im glad I did. They were able to diagnose and put my mind at ease with all the issues I knew I was feeling in the car. The quality of the work was immaculate and my Prius is now running better than when I bought it! You can trust Sam and his team! Give them a chance, you wont regret it!
Name: L** M*******
Date: 2022-12-19 17:44:17
Rating: 5
Comment: I went here to get my vehicle serviced so that I can move to California and I’m very grateful that Sam and his crew make sure that my truck is up to 100% standard so that I can get to California safely. Thank you Sam and the crew for helping me making the decisions easier so that I don’t have a problem moving to California. Thank you so much I appreciate everything Sam. Lea Matthews’s
Name: D***** T**
Date: 2022-12-13 19:49:50
Rating: 5
Comment: Best place in the area for car and truck service and repairs
Name: W****** S*******
Date: 2022-11-15 18:55:16
Rating: 5
Comment: Did a great job and was wonderful to work with.
Name: C****** S********
Date: 2022-10-10 21:23:25
Rating: 5
Comment: Amazing place. Good service, always looking out for you, and quality work.
Name: J***** F***
Date: 2022-09-19 19:48:21
Rating: 5
Comment: Fantastic service! I was passing through when I had a minor issue with my car. They were able to fix it up and send me on my way with no problems! Super thankful for them!
Name: J***
Date: 2022-08-15 12:28:30
Rating: 5
Comment: Great works
Name: n*** o******
Date: 2022-08-10 21:59:24
Rating: 5
Comment: 10/10 recommend. Everyone there was great. I picked up a nail in my tire and they were able to help me out right away. I was in an out in 10 minutes max as they didnt have to take my tire off to fix it. 100% will be a returning customer!
Name: J***** G****
Date: 2022-05-18 23:50:18
Rating: 5
Comment: Only went here for a simple tire repair. Sam is honest and got the job done faster than I could get it done anywhere else. If I need anything more in-depth that I can’t repair myself I will certainly go to Mack Auto first.
Name: V***** B***
Date: 2022-05-10 17:15:58
Rating: 5
Comment: Excellent and quick service.
Name: L*** S*****
Date: 2022-05-05 11:53:33
Rating: 5
Comment: I have been taking my car (Toyota w/150000 miles) here for years. Sam and his team are so great - they always offer quick, friendly service to get you safely back on the road !
Name: J***** S**********
Date: 2022-04-17 20:45:58
Rating: 5
Comment: Sam is the best! I have never been disappointed! Always a pleasure. Always consistent. I recommend Mack Auto to everybody!
Name: S**** H
Date: 2022-01-21 01:23:46
Rating: 5
Comment: After my fiancé broke down behind Wholesale Woods and Wine we decided to use this business. Sam and his employees were professional and took care of our needs. Highly recommend.
Name: A***** P********
Date: 2022-01-16 00:57:53
Rating: 4
Comment: Great. Nice friendly staff helped me get the heat back on in my car. But I did feel the labor cost was a little high. Overall Im very pleased.
Name: S**** M********
Date: 2021-11-29 22:26:18
Rating: 5
Comment: Ive been taking my car to Sam at Mack Auto Center for years. He is trustworthy, his crew does great work and he takes care of his customers. On a recent repair he provided me a quote. During the repair his crew realized they needed a few additional parts costing $200 over original quote. Sam called me himself, explained the situation and HONORED his original quote. Couldnt recommend this garage anymore!
Name: A* Z********
Date: 2021-11-08 18:12:12
Rating: 5
Comment: Sam and his team are great! They have repaired my oldie Toyotas well - I dont have to apologize for my cars not being newer. They explained problems/ repairs and the priority of what must be fixed first. I was shown old parts that were replaced. Professional service! Thanks.
Name: B**** M*****
Date: 2021-09-22 23:08:48
Rating: 5
Comment: Plugged my tire Tuesday, great service and friendy employees.
Name: A***** L******
Date: 2021-06-16 19:44:02
Rating: 5
Comment: Very honest about what is necessary for repair. The work they perform is always high quality.
Name: F*** B*****
Date: 2021-05-07 04:59:48
Rating: 4
Comment: It was a smooth experience would recommend If you have time to spare.
Name: C******* G********
Date: 2021-02-22 21:17:43
Rating: 5
Comment: Great people, really helpful with our vehicle service.
Name: S******* H***
Date: 2021-02-11 19:19:52
Rating: 5
Comment: My Car drives like new thanks to Mack Auto Center
Name: P**** R*****
Date: 2021-01-30 21:09:32
Rating: 5
Comment: The owner is a very decent man and pleasant to deal with!
Name: C**** S***
Date: 2020-09-04 19:33:10
Rating: 5
Comment: I took my vehicle in today to have a coolant leak looked at (dripping antifreeze). I dropped it off at 1130 and by 230 Sam called me to pick it up. It ended up being a very simple fix - they tightened a hose and topped off my coolant. Sam did not charge me one cent for this. He could have easily charged me a partial hour for labor (pressure check the radiator and adjusting the hose) and to top off the coolant - which I would have been very happy to pay for. Sam runs a very honest shop and is not out to nickle and dime his customers to death. Will recommend this shop and will definitely return for any other maintenance needs I have.
Name: M****** G*****
Date: 2020-07-18 20:52:18
Rating: 5
Comment: Sam is the best! Our van broke down on a Saturday afternoon and Sam was able to get us in right away, diagnose the issue, and fix it quickly. He is honest and fair and will do quality work.
Name: K** V*******
Date: 2020-06-30 20:30:37
Rating: 5
Comment: Very happy with service and timing. Had a serious issue and Sam was honest about problem and even showed me a video of it. Highly recommend.
Name: D S
Date: 2020-06-06 14:38:05
Rating: 5
Comment: Sam and his team do awesome work! They have helped me out of several tough situations with my car. Turnaround time is always speedy and their fees have been excellent. Will be taking my vehicles to them for all future repairs!
Name: S*** K*****
Date: 2020-03-29 16:12:16
Rating: 5
Comment: I am new to the Eastside. Looking for a family garage to fix my vehicle. Read allot of reviews and decided to give them a shot. Sam and his team are very professional and friendly. I had front end done a few months ago and no problems. Sam explained what was wrong and showed me everything that was replaced. Its nice to have confidence in your mechanics. Great people awesome job.
Name: K**** M*****
Date: 2020-02-15 16:49:21
Rating: 5
Comment: Trustworthy, good value and fast turnaround!
Name: D******** G*********
Date: 2020-02-12 19:48:52
Rating: 5
Comment: I would give Mack Auto Center, and Sam and Dereck a hundred stars if I could!!!! Today my car did not turn on (and I had my young child inside, sick). Sam came immediately, turned it on. Drove to his Center and in 5 min I was ready to go.. He also offered cookies, candies, water, lemonade to my son to help him feel better. This is not the first time I’ve been there, but every time I need my car to be fixed I have no dubs this is the best place in my area. Sam always comes with affordable prices, Dereck does an excellent job, and I know my car is in good hands.
Name: M****** B*****
Date: 2020-02-12 12:14:07
Rating: 5
Comment: This is a great repair shop! Sam and the guys (Mike and Daryl?) perform excellent work. Very honest. I have gone there for at least 6 years and recommended them to my friends.
Name: S***** D****
Date: 2020-01-31 23:05:06
Rating: 5
Comment: Great service
Name: M*** M****
Date: 2020-01-23 21:16:00
Rating: 5
Comment: Absolutely thrilled with the service and professional interactions here. We moved my daughter to Detroit and needed an oil change. Selected Mack based on review here. They recommended additional work (needed on a 20-year old vehicle) and their price was very fair. They avoided doing another item that we authorized but said wasnt needed.Its good to run across an auto shop like this when a dad like me has a daughter 800 miles away. Thank you for the outstanding and honest service!
Name: K***
Date: 2020-01-07 13:27:37
Rating: 5
Comment: These guys are awesome! I dont know what I would do without them! Trustworthy and fair prices!
Name: C**** S*****
Date: 2020-01-06 15:48:38
Rating: 5
Comment: Always a quick accurate diagnosis with repairs done at a fair price
Name: K**** M******
Date: 2020-01-01 00:18:35
Rating: 5
Comment: My husband and I just found this shop and we will never go anywhere else. Sam is honest and does great work. I highly recommend coming here
Name: P***** M***** V*****
Date: 2019-12-19 15:50:38
Rating: 5
Comment: Best ever!!!!! SAM WILL DO YOU RIGHT!!!!
Name: J**** W******
Date: 2019-11-27 22:16:51
Rating: 5
Comment: Great experience, had an exhaust leak and they fixed it in one day. Amazing service would recommend and go again
Name: R****** C D*****
Date: 2019-11-23 18:09:50
Rating: 5
Comment: Had an air suspension problem which was promptly and accurately diagnosed, and repair options provided with their pros and cons. Through check done for other potential problems, which were also accurately diagnosed and corrected. All repair costs were very competitive. Sam and Derrick were both very easy, honest and forthcoming to work with. Would highly recommend to anyone with auto problems.
Name: R***
Date: 2019-11-16 18:45:22
Rating: 5
Comment: Took my Focus ST here to have my winter tires put on and have them replace all four rotors and pads. Was able to bring my own parts which is awesome, and got a great price. Install was fast and professional and the new breaks feel great. Ill definitely be coming back for any work that I may need done in the future. Thanks for being awesome, you guys are great!
Name: L**** K*****
Date: 2019-11-08 00:02:49
Rating: 5
Comment: I had read all the excellent reviews before taking my car to Mack Auto Center and they certainly didn’t disappoint; they are professional, honest and reasonable. The service was shockingly timely and the charges were even a little lower than the low end of my online research for the service I needed. I will be taking my vehicle there for any and all future repair needs.
Name: W************* C*******
Date: 2019-10-02 02:32:42
Rating: 5
Comment: Sam is the most honest repair person I have ever met
Name: M*** J*** J***
Date: 2019-09-26 22:44:01
Rating: 5
Comment: Wonderful! Sam and his staff are knowledgeable, friendly and pleasure to deal with. Every time I’ve brought in my car, I know that repairs will be done correctly and in a timely fashion. Professionals that make it a goal to keep their customers happy. I trust them with my vehicle and their knowledge. I will not take my car anywhere else!
Name: J*** F******
Date: 2019-08-09 20:56:28
Rating: 5
Comment: Fast service, good price, great knowledge, friendly people.
Name: A*** C*****
Date: 2019-07-15 12:46:59
Rating: 5
Comment: Sam is the man! I’ve brought my both my cars here multiple times and they always give me a good price and great service. I will continue to keep coming here for all my repairs.
Name: M****** J*****
Date: 2019-07-02 12:44:39
Rating: 5
Comment: Been here before, and the guys were fair, honest and did great work. Had a new job. Came right out and said someone else could probably do it cheaper and faster. Hows that for an honest auto repair mechanic!
Name: A***** B****
Date: 2019-06-28 18:46:56
Rating: 5
Comment: Sam and his guys are awesome. Fair, honest, and efficient. Highly recommend!
Name: R** B*********
Date: 2019-06-10 01:50:16
Rating: 5
Comment: Excellent work. Repaired my seat belt, wire harness and control module in my car. Many parts had to be removed to access the broken parts. The owners always try to meet my goal and price. The Mack Auto Center team are amazing. Thank you for taking care of the vehicle issues.
Name: K**** B******
Date: 2019-06-06 13:17:51
Rating: 5
Comment: Excellent work. Repaired my air conditioner in my car. Many panels had to be removed to access the part that was broken. These guys did it all. And they repaired one of the vents that was punched in and cleaned out the inside so the air was clean again.
Name: P**** L*******
Date: 2019-05-21 12:28:42
Rating: 5
Comment: I cannot express enough how much these guys have saved my car and me. Sam is smart, personable and friendly, so are the mechanics Mike and Derik. When mentioning to my mom how great they are and them wanting me to see the old parts and how bad they were, then new parts installed to even picking me up and dropping me off at home because its my only car, she said They love what they do! She nailed it and because of that and more, I know they are the best mechanics and Sams the best owner in the area. Will be telling everyone I know about them. Some, seeing my old car and that I am still driving it are surprised. Me, I am just elated. I have my car back. Thank you guys, will see you soon for the oil change and fluid checks. UPDATE: First, I guess I never posted this as public, which was over a year ago, so I posted it a bit ago.I am glad I have the opportunity to revise this. I still take my car there, they are still as adamant about their work, as they always have been, and stand by it. They are extremely patient with me, when sometimes I just show up out of the blue! Mike and Derik always say Hi Patty while working in the bays. That is why I have to update, because it gets better! In Nov. of this past year, I had some repair done, finding an alternator issue in addition to the repair I went in for, I asked Sam if I could make payments toward the whole bill, because I am on a fixed income. He was happy to agree to that. Due to some health issues over the winter and some personal family issues, I had only made only one payment. We had talked back and forth during that time, Sam saying to not worry and pay him when I could. Who does that now a days? Finally, I went in at the end of APRIL! I told Sam I wanted to pay towards the invoice, he asked me how much, I got my checkbook out to see and told him an amount. Having other bills during the winter, I was happy he was gracious enough to still extend the payments. He then told me, this is your balance....He had printed out the invoice, with my first payment deducted and then attached a receipt to it that had a zero balance and written on it Paid in Full by Sam. With tears in my eyes, I could not have been more relieved and feeling blessed. Sam asked if they were happy tears, I said of course. If you take your car in, know that you will get a fair price on the excellent quality of work they perform. My car is old, it has needed some major repairs and some maintenance on it, each and every time the price has been unbelievably fair and as a repeat customer, Sam goes out of his way to find the best price on parts for his customers. Every time I go in there, I hear Sam, Mike or Derik, treating their customers with the utmost respect. That is hard to find these days.
Name: M*** D**
Date: 2019-05-16 19:16:00
Rating: 5
Comment: The owner really believes in going above and beyond to do right by his customers. Exhibits a level of service that is difficult to find in businesses today. I needed to get two cars repaired and he helped coordinate trading out the cars while waiting on parts so my wife and I had minimal time with only one car. Easily cut a week off of our overall service time. Will not be going anywhere else as long as I live here!
Name: B G
Date: 2019-05-15 03:14:49
Rating: 5
Comment: Had my Jeep serviced here, was completely dead, tried all the YouTube fixes but the work was above my pay grade, called at 10:30 AM told them the issue that I was having...towed at 11:30, had my car back and on the road by 4:30...fair price, nice people that work there....would recommend, and will be using them again in the future
Name: K**** L******
Date: 2019-04-28 18:50:24
Rating: 5
Comment: Friendly owner, good prices and fast work !!
Name: S**** V**** V*******
Date: 2019-04-27 18:09:19
Rating: 5
Comment: Have taken my trucks and tires to this shop for years and have always had an excellent experience. Knowledgeable and helpful staff, extremely fair prices, and excellent work make this my go to place for anything auto. Thanks guys!
Name: c****
Date: 2019-04-26 11:53:03
Rating: 5
Comment: It is hard to find an honest and fair mechanic but look no further than Sam and his staff at Mack Auto Center! This is my second time patronizing this company and once again I’m satisfied with the results. I love that he gives you a full inspection but isn’t pushy about getting the work done. If you want the job done properly and quickly, Mack Auto Center is number one in my book.
Name: M*** F***
Date: 2019-04-20 11:56:36
Rating: 5
Comment: Ive used Mack Auto Center for several years. The service was great. Sam is very professional. Hell assess your vehicles issues and give you a very fair repair estimate. Hell recommend what must get fixed and what can wait. His repair costs were always very fair and reasonable. He works with you to make sure all part warranties are taken into account. I never felt that I overpaid. I had two vehicles that had 130k and 168k miles. I definitely recommend Mack Auto Center.
Name: A***** C*****
Date: 2019-04-15 19:31:18
Rating: 4
Comment: Did not go inside. Only pumped gas.
Name: T M*******
Date: 2019-04-13 18:11:13
Rating: 5
Comment: Our family is on a very tight budget at the moment. I really appreciate Sams help in fixing my van at a reasonable cost. Thank you so much.
Name: C******* W********
Date: 2019-04-12 09:28:55
Rating: 5
Comment: Thanks Sam!! AMAZING turn around time!
Name: c****** n******
Date: 2019-04-05 16:28:33
Rating: 5
Comment: Very nice. I brought my car in for the brakes and power steering. They quoted me for the brake repair and the power steering. I decided to have the brakes done and to wait on the power steering. I brought the car in a little before noon I believe, and got a call that afternoon because the car was ready. The cost was lower than I expected, and the car drives great! I will definitely be going back for the power steering.
Name: C*** K*** (***** I**
Date: 2019-03-26 13:19:53
Rating: 5
Comment: Best Auto Repair shop in Grosse Pointe. They do good work, they are very helpful and I didn’t have any problems atleast. I would recommend Sam to anyone!Cody Keys
Name: S**** D
Date: 2019-03-20 20:35:26
Rating: 5
Comment: Mack auto center is the best hands down!! Great pricing and very helpful and knowledgeable staff!! I took my truck in for brakes and Sam made sure I was done in less then 4 hours. I needed my truck the next day and Sam was more then happy to accommodate me. He waited for me to pick it up past his closing hours!! Awesome place, I highly highly recommend Mack Auto Center for all your auto needs!
Name: C****** C******
Date: 2019-03-05 16:55:57
Rating: 5
Comment: Sam & Co. have kept my old car on the road and saved me money along the way. Highly recommended.
Name: B**** A*****
Date: 2019-02-12 02:36:47
Rating: 5
Comment: I dropped my car off at 9 a.m., by noon it had new brake pads and an oil change at a reasonable price. Best of all is they have always been knowledgeable and honest, and an honest mechanic that you can trust is worth his weight in gold.
Name: E* O*********
Date: 2019-02-11 17:52:28
Rating: 5
Comment: A few weeks back when my SUV battery had died due to extreme cold weather, Sam sent one of his assistants to jump start my vehicle in my driveway. I took the vehicle into their shop and the battery was replaced promptly the next day (had to be ordered). Sams assistant drove me back home and picked me up the next day to get my vehicle. Top notch service. I recommend their service to anyone.
Name: M****** M***********
Date: 2019-02-02 00:13:40
Rating: 5
Comment: Very nice people. They had someone come jump my wifes car which had a failed battery. My wife went right to the shop and they were able to change her battery in no time. Will be back.
Name: S***** A****
Date: 2019-01-08 22:26:30
Rating: 5
Comment: They were very nice and friendly. They got the job done and did a good job. I would recommend them to a lot of people.
Name: L** S****
Date: 2018-12-15 16:06:15
Rating: 5
Comment: Sam and crew are great! So glad to have such a trustworthy place to bring my old car. Repairs are always affordable and done right the first time. Highly recommend!
Name: T***** G******
Date: 2018-12-10 20:44:29
Rating: 5
Comment: John Dixon is on of the best mechanic there
Name: E***** A***
Date: 2018-10-04 21:56:51
Rating: 5
Comment: We are always treated like family. They come in at or under the quoted price every time. The workmanship is excellent. We would recommend the Mack Auto Center to anyone looking for a mechanic.
Name: E*** W****
Date: 2018-10-03 21:02:41
Rating: 5
Comment: I Called Sam Yesterday about an issue I had with my car. I was calling around to find a better price then the dealership. Not only did he beat their price, he got my car in the very next morning at 8am ( the dealership couldnt get me in for 2 weeks) & out very quickly.I highly recommend this shop for anyone looking for friendly help, reliable and fast service and solid pricing.Thank you again Sam for the quality service
Name: M*** K*** M*****
Date: 2018-10-01 22:32:39
Rating: 5
Comment: I have had nothing but positive experiences at Mack Auto Center! Sam and his team go above and beyond to make sure that your car is running well and provide honest, excellent service. You can tell they really care about their work and their customers and want to make sure your car is as safe as possible! They always squeeze me in to get my car checked at the last minute and are very fair with pricing! Sam has even taken me home when I had to unexpectedly leave my car in the shop and didn’t have a ride and he has also taught me about my car so if I move out of the area, I will be able to make informed decisions regarding auto work in the future! I highly recommend this shop!
Name: P*** K********
Date: 2018-10-01 19:32:56
Rating: 5
Comment: If you need auto work please see sam!! Hes honest and fair. He will have your vehicle back to you in no time. My car wouldnt start in my driveway . I called Sam and sent one of his guys out to jump my car and bring it in to his shop. He put a new battery in and I was back at home in less than a hour.
Name: R***** R******
Date: 2018-09-27 14:00:52
Rating: 5
Comment: Sam and his guys are amazing and honest! They are also Super helpful and they get the job done the right way in a fast manner! The owner cares about his customers and want to make sure you are satisfied!
Name: F******** F*******
Date: 2018-08-07 22:00:49
Rating: 5
Comment: Sam and his crew have been incredibly helpful this past year with everything from bubbled tires to dead batteries to cracked windshields! As a young woman with no knowledge of cars I was afraid of getting screwed over, but I trust Sam to help me make the right choices to keep my car running without spending more than I can afford. I wouldnt take my car anywhere else!
Name: S***** B****
Date: 2018-07-19 20:26:09
Rating: 5
Comment: I was last there on Monday, July 16, 2018. My service with them has always been top notch. The prices are very reasonable; and wait time is not long at all. They are trustworthy, reliable and dependable.
Name: M*** H*****
Date: 2018-07-14 16:47:23
Rating: 5
Comment: Everything has been great. They are knowledgeable and honest. The prices are fair and best of all the work is done well and on time. I think one of the parts they just replaced on my car, might be failing already, but I am confident when I talk to Sam, he will make it right. What are you going to do, after market parts do not always work even if you get the best. I will update my review if anything changes, but so far I have been extremely pleased (outside of the fact it sucks paying to get your car fixed) with the 3 times I have used their services. I will be sure to update my review if anything changes on my next visit.
Name: S******* P*****
Date: 2018-07-12 11:32:13
Rating: 5
Comment: I trust Sam with my car completely...just had a battery completely die-Sam helped me out immediately. Good work and good prices.
Name: S** P********
Date: 2018-07-09 21:43:24
Rating: 5
Comment: I have been going to Sammy for a few years and have never had better service from anyone. Recently, he warrantied significant damage to my vehicle due to pot holes. He always prioritizes my issue and walks me through any problems. He recently fixed my headlights for free. I always appreciate being treated like family, and I would recommend him to anyone.
Name: E*** L**********
Date: 2018-06-13 23:36:28
Rating: 5
Comment: Best shop and service in town and done very quickly and for a very good price will not take my car anywhere but here great service
Name: J** Z********
Date: 2018-06-11 01:40:37
Rating: 5
Comment: Brought my car in without warning, needed my fuel pump replaced. Sam got the part in a hurry and the repair was done the next day. Great timely service, at a fair price.
Name: A**** M********
Date: 2018-04-29 16:54:06
Rating: 5
Comment: My parents got a flat tire, and were despetately looking for a quick and reasonably-priced repair. This shop fixed it for them and wouldn’t take a penny! Wow! Our whole family will be bringing our cars there for service! Thanks for showing that kind of goodwill.
Name: L****** P******
Date: 2018-04-12 23:08:59
Rating: 5
Comment: Very very very very good work always the guys do sam is very very sweet and nice love them and the awesome work that they do ☺☺☺☺☺
Name: J*** M*
Date: 2018-03-05 16:51:29
Rating: 5
Comment: We moved to the area last year and needed to find a mechanic. We found Sam and couldnt be happier! He is fair, trust worthy, and knowledgeable. He takes the time to educate his customers on the issue the car is having, what he will do and why. Our car is running smoothly thanks to mack auto center!
Name: E* F****
Date: 2018-02-16 18:02:54
Rating: 5
Comment: Had to have more work done, but they did a good job and it cost less than the estimated price (bonus)!Great auto shop. Very honest with fair prices. They go the extra mile to make the customers happy. I would recommend them to anyone.Sam is great!
Name: M****** A****
Date: 2018-02-06 16:00:30
Rating: 5
Comment: Quality service that is done at a reasonable price. I have two vehicles with over 200,000 miles and Mack Auto Center does a great job keeping them on the road. Sam, the owner, is honest and does a good job of explaining the details of what is required for each repair. Located on Mack, just North of Vernier. They are also open until 6 pm on Saturday!
Name: C****** I******
Date: 2018-01-15 21:25:41
Rating: 5
Comment: I trust Sam and his crew more than my own dealership! Excellent service, great turnaround time and awesome price!
Name: S**** H*****
Date: 2017-12-28 23:59:15
Rating: 5
Comment: Sam and his staff are so accommodating. If I ever have a problem with one of my vehicles I go straight to Sam.
Name: s******** e****
Date: 2017-11-04 14:25:51
Rating: 5
Comment: Quick and efficient. The guys that work there are very detailed and take pride in their work.
Name: S******** G****
Date: 2017-10-22 17:06:10
Rating: 5
Comment: So glad to have found an auto shop I could trust in my neighbourhood! They did a great job with my car, very honest people. I had several problems with my heating and air system and they worked with me to get it fixed and did a great job. Very happy with their service!
Name: D***** C********
Date: 2017-10-13 17:31:55
Rating: 5
Comment: I went to several different mechanics before choosing Mack Auto Center. Sam is an honest man and he did an excellent job repairing my Lincoln. His prices are competitive and he is forthright with everything start to finish. Would definitely recommend this shop.
Name: j D*****
Date: 2017-10-12 00:15:40
Rating: 5
Comment: Took great care of me and hadMy car fixed by 3pm on a Saturday. My Honda CRV rides So much smoother! THanksFellas!
Name: D******** B******
Date: 2017-10-11 16:02:51
Rating: 5
Comment: So glad to have found an auto shop I could trust in my neighbourhood! They did a great job with my car, very honest people. They picked me up from my home so I wouldnt have to call a cab to pick up my car! Very happy with their service!
Name: J**** B******
Date: 2017-10-02 23:51:32
Rating: 5
Comment: Sam was nice enough to help a young 22 year old girl out with her flat tire. I called Sam and he was willing to stay late and plug the tire for the girl then wouldnt even take any money for it. Thank you Sam for paying it forward.
Name: P**** S******
Date: 2017-10-02 23:27:49
Rating: 5
Comment: I got off work to a flat tire, Sam stayed open to patch it, patched it immediately, and was so nice. Didnt charge me. Deniably replaceing my tired later there!
Name: M***
Date: 2017-09-19 10:19:43
Rating: 5
Comment: Sam the owner is extremely honest, fair, and humble. I will recommend this shop to anyone that brings up cars and/work needed on cars. Sam is the man and get the job done Quickly, and accurate the first time. Ill definitely be back!
Name: B****** U********
Date: 2017-09-11 23:32:22
Rating: 5
Comment: I came to Mack Auto Center after a very scary estimate at another shop. Sam immediately made me feel comfortable and explained how he could help. He prioritized the safety hazards and provided me with a price that I could work with as a student. I knew he was providing me with reliable parts at a lower cost than any of the other shops in the area. My vehicle was in significantly better shape within two business days. We went through the parts that had been in my vehicle and he explained what was wrong with each one. Furthermore, the price we discussed was the exact price that I paid, not a cent more. All of his shops-including Matthew at the Mack Lube Center-are helpful and extremely trustworthy.
Name: J***** S*******
Date: 2017-08-19 21:06:36
Rating: 5
Comment: Every time i come here with my car, they instantly make time to fix it! They treat me like family. Great people and great service
Name: T S****
Date: 2017-08-18 13:50:11
Rating: 5
Comment: I came in from Grand Rapids to see a Tigers game. Didnt think anyone would be able to look at my overheating problem. He fit me in. The new radiator they put in cost less than my refurbished one from 6 years ago! Thanks guys.
Name: A*** H*****
Date: 2017-08-10 15:33:45
Rating: 5
Comment: Great service. They try to get to the root of problem at a reasonable cost and help out the customer. Friendly staff who explain what they are doing before doing it and very knowledgeable.
Name: E**** P*****
Date: 2017-07-29 22:42:15
Rating: 5
Comment: AWESOME service, wonderful people & amazing deal!! Sam rescued me at 4PM on a Saturday when my brakes went suddenly. They scrambled to get the parts and stayed open late to fix my car. I am so impressed and thankful for a business like this. They have a customer for life now.
Name: G***** P***** G**
Date: 2017-06-09 19:07:43
Rating: 5
Comment: I was very pleased being a first time customer. I have an older car that was overheating. They diagnosed the problem quickly. The work was done quickly and for a fair price. This place has earned my business.
Name: B****** T***********
Date: 2017-05-08 17:14:37
Rating: 5
Comment: Took my car in for an alternator and the price was more than fair and they treated me like family. I would recommend this place to anyone.
Name: L*** B*******
Date: 2017-02-11 16:53:15
Rating: 5
Comment: Feel so relieved after my car was taken care of and the advise Sam provided, very trustworthy! Sam, Mike, Michael, Milton and the guys at the Lube Shop are professional, and so very nice! This was an awesome experience! Thank you!
Name: E***** B****
Date: 2017-01-07 22:06:40
Rating: 5
Comment: Went to them twice so far. Both times Ive got friendly service, a fair price, and professional service done in the time frame given. Yes, I would recommend them.
Name: t** d*********
Date: 2016-11-25 21:09:42
Rating: 5
Comment: On Thanksgiving holiday from Chicago in our Chrysler Town and Country. Check Engine light came on Thursday night. The local Chrysler dealer wouldnt look at it until Monday. Tried the Mack Auto Center and had it diagnosed and repaired for a reasonable price in all of two hours Friday. Sam at Mack explained everything and we are on the road again! Thank you Sam and crew!
Name: P******* P***
Date: 2016-11-22 00:15:42
Rating: 5
Comment: These men stayed an hour over their closing time to help me in need when I needed same-day repair on my car. Provided flexible payment options, and did it all with a smile and patience. I suggest anyone who lives in the Grosse Pointe Woods area to get their cars repaired here.
Name: M***** K***
Date: 2016-10-24 17:45:35
Rating: 5
Comment: These guys are awesome, fair price, knowledgeable and honest! Everything you can ask for in a mechanic!
Name: T****** C*********
Date: 2016-10-20 02:03:08
Rating: 5
Comment: The guys do a great job. They went above and beyond to help me in fixing my car. They saved me time and money. I recommend them to everyone who asks about a place to fix their car. The work they did on my daughters car was so wonderful. They are truly honest and go out of their way to save you money.
Name: T** T*******
Date: 2016-08-19 03:16:09
Rating: 5
Comment: Great guys to work with! Got it fixed right the first time at very reasonable price. I would recommend them to anyone who asked.
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Name: A***** J****
Date: 2024-01-20 15:57:23
Rating: 5
Comment: Every time I bring my vehicle in, I am greatly taken care of. They provide amazing work and give genuine insight to the work and repairs that should be completed. I sincerely appreciate their honest approach and kind demeanor. The only regret I have is not coming to this shop sooner. I’ll definitely be bringing my vehicle here for all of my repair and maintenance needs!