Lentz Auto Repair

category: Auto repair shop, Auto electrical service, Auto tune up service, Brake shop, Car inspection station, Car repair and maintenance service, Chauffeur service, Muffler shop, Oil change service, Wheel alignment service
address: 800 Michigan St NE, Grand Rapids, MI 49503, United States
Phone: +1 616-742-0800
Monday8 AM–5:30 PM
Tuesday8 AM–5:30 PM
Wednesday8 AM–5:30 PM
Thursday8 AM–5:30 PM
Friday8 AM–5:30 PM

site: https://www.lentzautorepair.com/
rayting: 4.1
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: M**** J******
Date: 2024-01-12 21:42:05
Rating: 5
Comment: Be the place I go to from now on

Name: T***** R*********
Date: 2023-11-07 18:31:28
Rating: 5
Comment: Ralph, the auto mechanic who worked on my truck, was extremely professional on the phone and when installing the necessary parts I needed to get me back safely on the road. In addition, he found a way fit me in to do the work immediately! Thank you so much!!

Name: P****** C******
Date: 2023-10-29 15:50:04
Rating: 4
Comment: Used them once, seemed pretty good.
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Name: K**** F****
Date: 2023-10-03 21:29:21
Rating: 5
Comment: I noticed my rear brakes grinding, and I am constantly traveling so it was imperative I had them done immediately. Ken worked with me swiftly and my vehicle was in and out the same day. Thank you for everything. I appreciate your help!

Name: S** B****
Date: 2023-04-07 20:36:27
Rating: 5
Comment: I submitted a contact request online and received a call the next day... Service was quick and reasonably priced, Ken kept me updated as promised throughout the process. Definitely will be back for future needs.

Name: M****** E*****
Date: 2023-03-23 14:43:08
Rating: 5
Comment: I was very pleased with your service and staff! My sons car broke down and we are from out of town. They got it right in and and make the experience very easy!! Thank you again for everything! They staff was very friendly.

Name: K**** S
Date: 2023-01-14 00:56:45
Rating: 5
Comment: Called for a tire rotation quote - super friendly/ helpful and knowledgeable.

Name: J** R
Date: 2022-12-29 23:43:04
Rating: 5
Comment: I was in a jam and the manager Ken got me in, was able to fit my car on the lot and get my vehicle fixed by next day. No mess. No fuss. Very fair. Didnt findthings wrong with my vehicle. Very friendly and great service.

Name: B****** M****
Date: 2022-11-25 18:52:30
Rating: 5
Comment: Good guy, great & quick service

Name: K**** S***
Date: 2022-10-12 22:22:55
Rating: 5
Comment: They just did exhaust work fairly cheap but it takes them a while you gotta leave your car overnight you might not get it for 2 days

Name: G*** M****
Date: 2022-03-29 20:01:14
Rating: 5
Comment: Ken is very knowledgeable and understanding. Great work, great prices. Just moved here in September and Im very happy Ive already found a go-to shop. Thanks Ken👍🏻

Name: D** C*****
Date: 2022-02-04 21:11:29
Rating: 5
Comment: Over the years I have worked with many automobile repair facilities and must say this is one of the BEST! Until today have never used Lentz Auto Repair and I must say Ken has been absolutely AWESOME to work with. My daughter attends Grand Valley State University and had some heating issues with her car...this place rocks! Ken worked with her and was relentless in finding out what was wrong...thank you Ken and staff! We have a new go to car repair facility in Grand Rapids to use.

Name: M**** C**** G***
Date: 2022-01-12 13:55:38
Rating: 5
Comment: Lentz is my go-to car shop. Ken, the owner, is always extremely kind and provides very fair prices. I took my car to a random oil change place and they said I needed a new oil pan and it would be ~$1,000. I took it to Ken, who I trust, and he confirmed I needed a new oil pan. He completed it in a timely manner and it was only $770. GREAT GUY!!!

Name: c**** s*******
Date: 2021-12-02 12:28:33
Rating: 5
Comment: Honest, communicative, professional, reliable.

Name: C******** I********
Date: 2021-09-13 13:17:26
Rating: 5
Comment: I was having a bad morning, and I stopped in for a brake light repair. They were able to fix it immediately and were super kind and coureous which helped make my day better. Will definitely go there next time I need service!

Name: M*** D******
Date: 2021-09-11 19:05:05
Rating: 5
Comment: Great place to get work done. I will continue to use them! Thanks!

Name: G*** E* M*******
Date: 2021-08-18 16:54:56
Rating: 5
Comment: Good service and fair prices.

Name: C**** E****
Date: 2021-06-26 20:13:33
Rating: 5
Comment: Used Lentz for the first time a few weeks ago for some exhaust issues. Service was quick and less expensive than I thought it would be. They repaired my car in a little over 24 hours. Definitely will be returning.

Name: M***** L****
Date: 2021-06-23 20:23:05
Rating: 5
Comment: This is my main mechanic. I go to this shop for everything! Theyve always been very honest and upfront with prices and I havent once felt like Id been ripped off. I recently had a windshield wiper issue they had worked on previously and they managed to resolve it again free of charge. Very happy with this shop.

Name: J***** M*****
Date: 2020-12-12 19:13:53
Rating: 5
Comment: Great experience with this Lentz shop. Ken is extremely personable and honest. I would highly recommend this place for auto repair.

Name: C**** T*****
Date: 2020-12-11 14:33:57
Rating: 5
Comment: Very Happy with the work provided and time to complete it in the same day. Thank You Lentz Auto Repair, job well done =)

Name: S** B******
Date: 2020-11-17 22:28:07
Rating: 5
Comment: Adequate tools and good customer service.

Name: A***** G***** (*************
Date: 2020-08-13 21:36:01
Rating: 5
Comment: Both my boyfriend and I have had our vehicles in and have always been pleased with their business and incredible customer service. They have always been straight forward and have never felt like they were trying to get an extra dollar from service.

Name: I****
Date: 2020-02-28 05:42:33
Rating: 5
Comment: The staff here are trustworthy and honest. Theyll let you know what needs to be fixed and what could wait.

Name: d** k****
Date: 2020-01-29 00:01:18
Rating: 5
Comment: Great service

Name: B****** E********
Date: 2019-11-05 21:55:41
Rating: 5
Comment: My Son dropped his entire exhaust system on Monday night. We went to drop the car off, and Lentz on Mich was already closed. I looked in and saw someone cleaning up and knocked on the door. Brian Small, the manager, opens up and let us drop the parts in the garage instead of leaving them outside. He was very friendly, and even thou it was late, he really made us feel important. The car was fixed the next afternoon, on price and on time. Thanks Brian.

Name: B****** S******
Date: 2019-10-16 03:15:40
Rating: 5
Comment: Good prices

Name: C****** B*********
Date: 2019-10-06 15:55:52
Rating: 5
Comment: Ralph is the best with customer service

Name: K**** M*****
Date: 2019-10-01 18:27:34
Rating: 5
Comment: I like they are friendly and they dont try to RIP you off they are fair a good place

Name: M*** S******
Date: 2019-07-27 06:02:15
Rating: 4
Comment: Best, fast and fair.

Name: V***** G****
Date: 2019-05-30 18:19:22
Rating: 5
Comment: Friendly and knowledgable staff. Appreciate a do-all shop near downtown.

Name: A***** M****
Date: 2019-05-18 16:42:02
Rating: 5
Comment: I had to have a bit of my exhaust replaced and while it was a little more expensive than I expected, they got it done quickly and cleanly. The staff was very friendly and I would not hesitate to come back if I need any future repairs

Name: s**** s******
Date: 2019-05-15 12:37:09
Rating: 5
Comment: I highly recommend this location if you want someone to work on your car that isnt trying to take advantage of you. Brian over there is a straight shooter who isnt trying to overcharge or up sell unnecessary procedures.

Name: H*****
Date: 2019-01-31 14:41:37
Rating: 5
Comment: Excellent customer service! Went in to get my Ford Escape checked out due to the engine overheating and Brian, the manager, explained to me exactly what he believed to be the problem and also looked into some additional issues I was concerned about. Super friendly and they dont talk down to you like other repair shops I have been too. Although they werent able to fix the problem in-house due to it being a Ford specific issue that can only be fixed at a dealership, they didnt even charge me for running the diagnostics tests. Ive been charged over $100 in the past just to have someone look at the car and tell me something I already know is wrong with it. Will definitely be taking my vehicle here for any future maintenance.

Name: E* P***
Date: 2019-01-24 20:36:15
Rating: 5
Comment: I recommend them to anyone. Good service, great customer service. Close to our house so can walk after a drop off. Been going for several years and always happy with price. Plus never waited more than 1 or 2 days to get vehicle back. My oldest has used them and she has been happy as well. Thank you, Lentz, for several years of satisfied service.

Name: J***** B*****
Date: 2018-09-20 13:18:21
Rating: 5
Comment: I began taking my 2003 Corolla here when the dealer stopped being happy to service it. These guys are honest, helpful, and courteous. This week they took the time to help us decide to fix or replace it. They are interested in service not sales! Thank you!

Name: D***** H*******
Date: 2018-06-23 06:48:04
Rating: 5
Comment: Brian came in on his day off and worked on my car well past their normal time, I have complete respect for the whole team and I feel totally comfortable about coming to Brian with any vehicle situation. Thank you guys.

Name: S****** M* P******
Date: 2018-05-06 17:56:16
Rating: 5
Comment: I had a great first contact with the shop. I came in with what could have been a disaster on my car. They made the repairs, were exceptionally fair on the price, kept me informed of the repairs status, and were friendly and knowledgeable. I intend to start using them more regularly.

Name: B****** T****
Date: 2018-03-02 16:04:04
Rating: 5
Comment: Always a great experience with the team at Lentz Auto! From start to finish, communication is there. Brian, the shop manager is fun to work with and professional. Always with enthusiasm and excitement. Brad is efficient and priced right, while getting the job done right! If you havent had a chance to check them out, be sure to do so!

Name: S R****
Date: 2018-02-22 22:26:24
Rating: 5
Comment: Brian is super friendly and helpful

Name: E***** V**
Date: 2017-11-15 12:58:39
Rating: 5
Comment: These days, its hard to find reasonable car servicing that doesnt put you in the poor house. I recently went to Lentz to have my leaking oil pan replaced and girded myself to pay a lot. Previously, I had been quoted at a competitor $400 just for the pan alone! Lentz replaced the pan and gave the car an oil change (with new filter) all for just under $500 - which included labor!Brian and the technicians there are super knowledgeable and always give it to you straight :)

Name: A***** V** H****
Date: 2017-11-11 19:25:20
Rating: 5
Comment: By far the best auto repair shop, and the most trust worthy mechanics this side of the Mississippi. Brian (the shop manager), will go above and beyond in order to make sure you are satisfied.I put 100% of my trust into Lentz Auto & will tell you that life is better when you find a mechanic that you can trust!!!!!

Name: K**** S****
Date: 2017-10-06 19:19:36
Rating: 5
Comment: Honest and reasonable. I bring my car here for everything.

Name: N***** J******
Date: 2017-09-23 14:52:49
Rating: 5
Comment: These guys were good, fast, and AWESOME. Got my car in and out same day and my car needed work. Funny and friendly and very professional. Definitely will be back.

Name: L********
Date: 2017-06-28 12:20:41
Rating: 5
Comment: Last Saturday was my 2nd service @ Lentz Michigan Street in 1 1/2 years with my 7 year old Nissan. I couldnt be more comfortable recommending a service garage. Manager Brian is easy to work with, communicates well particularly with estimates. He doesnt engage in upsell or oversell. Their work has been dependable and the pricing seems fair. I trust them.

Name: A** K*********
Date: 2017-02-20 15:09:12
Rating: 5
Comment: Ive been a customer for 3+ years, the staff are friendly and the service is great!

Name: N***** W*****
Date: 2017-01-15 03:24:40
Rating: 5
Comment: The manager is honest and fair. Ask for Brian!

Name: N***** B****
Date: 2016-10-01 12:46:20
Rating: 5
Comment: Came in on a Sat morning with hopes that I could get someone to take a look at my car. Normally, I head to my dealership in the Lansing area for repairs, but I was worried because my maintenance light turned on. I walked in and met Brian, the manager, and he gladly said he was able to help me! Great customer service and friendly staff. So happy I could find a great auto repair shop that I can trust so close to where I live now!

Name: A** H******
Date: 2016-08-30 02:42:13
Rating: 5
Comment: After having costly front end repairs to my jeep at another repair shop, something was really wrong. I stopped in and was greeted by Brian, the manager. What a great guy, a true asset to Lentz, and to myself. Apparently the shop that overcharged me did not tighten new parts they installed. Without hesitation, they quickly tightened everything up. They also checked to make sure nothing was damaged. Needless to say, this is my new place for car repairs. Thank you Brian and Lentz.

Name: M****** F*****
Date: 2016-08-28 03:31:24
Rating: 5
Comment: Ive been a customer here for 5+ years and I wouldnt trust my car with anyone else! The service is fantastic and theyre always so thorough with explaining what theyre going to do with my vehicle. The manager, Brian, is absolutely amazing! Always has a smile on his face and just the best! Grand Rapids has a great establishment here! Keep up the great work, guys!

Name: B**** M****
Date: 2016-08-27 16:57:20
Rating: 5
Comment: Extremely glad to they fixed my exhaust quickly and did a great job when I needed a repair right away. The technician was so professional.

Name: M***** H*****
Date: 2016-08-25 15:52:33
Rating: 5
Comment: Great staff, friendly and great customer service! They also got me in quickly to start my oil change.

Name: M******* C*******
Date: 2016-08-23 21:06:01
Rating: 5
Comment: Brian and his guys been fixing my cars for 11 years i love how great they take car of us and my crew at work!

Name: D*** P****
Date: 2016-08-18 22:23:30
Rating: 5
Comment: Ive been taking my car to this Lentz for years. They have always been incredibly helpful, friendly, professional, and quick to get the repair done! The few times Ive gone in for something that they dont repair, they have recommended a place that also turned out to be really great.

Name: M****** R*****
Date: 2016-06-13 20:25:55
Rating: 5
Comment: Ive taken my 2007 Pathfinder here several times as its close to work. Everytime Ive been satisfied with the cost and the work but didnt think anything special of it. Last week I took my car in as I was told by the 10 minute oil change place that my oil sending unit needed repair as it was leaking. So off for repair it went. Fortunately it didnt end up needing any work - seems to have been a much easier fix and after some cleaning all was well. Im writing this as its not often you take your car in and they call to tell you it in fact doesnt need repair. For all the bad reputations auto repair places have I was very pleasantly surprised that they did not perform unneeded work and in fact that didnt even charge for the clean up work they had done. Will definitely be back for the next inevitable repair as well as will recommend to anyone who asks!

Name: P****
Date: 2016-05-20 12:30:45
Rating: 5
Comment: Couldnt be more pleased with the service here. Ive had my car in several times for major and minor problems, and each time I have been very satisfied. Highly competent technicians, very friendly service, and fair pricing. They go our of their way to make certain you leave satisfied and happy.

Name: T****** S****
Date: 2016-03-01 00:01:48
Rating: 5
Comment: I was in town for a job interview needless to say I was stressed. I was advised to go to this repair facility and boy was I glad I did. They fixed my car quickly and I didn’t miss a beat. Thanks for the speedy in-and out service.

Name: K****** T**** J**
Date: 2016-02-29 20:36:34
Rating: 5
Comment: I brought my truck in for an oil change and inspection. Brian looked over my car and found a small problem that had been overlooked at the dealership in the past. Because it was under warranty he said I should take it there to have it looked over. When I did the dealership scoffed at the idea they could have missed something, but due to my persistence, they looked it over. Sure enough the exact problem he told me about was there and they had to repair it. They asked me how I found this issue and I told them that my mechanic found it. No question, if I need work, I would rather have Brian and the guys at Lentz look at it than anyone else. They do a great job, try dont over charge (considering he told me it was under warranty and to go get it fixed for free) and I would use them again in a heartbeat!

Name: D** P********
Date: 2016-02-29 20:03:42
Rating: 5
Comment: The manager, Brian , was very nice to speak with. The waiting room was clean and pleasant. I had very fast and friendly service. I was quoted alot higher at other garages. Priced right for my budget.thank you

Name: M****** S****
Date: 2016-02-29 19:40:22
Rating: 5
Comment: Wanted to express my appreciation for the great service we were given during a pre-vehicle inspection for a 2009 Chrysler Aspen on 10/23/2015. Brian and team pointed out all issues and things to take into consideration prior to purchasing the vehicle which helped with the purchase price negotiation. Service was prompt and very professional!

Name: R******* J****
Date: 2016-02-29 16:35:00
Rating: 5
Comment: Great people and Manager Brian knows his stuff wont take my cars anywhere else A+

Name: s** s**
Date: 2016-02-22 02:12:13
Rating: 5
Comment: I was reading the review one read that they were under new management since 2008 another rear under new management since 2011 which is it I do know you guys do a good job but nobody is perfect I used to work for Gordon Lentz.tell brad this is from the sgt or the boss if he can remember that far back

Name: B*** O**
Date: 2015-09-15 22:08:16
Rating: 5
Comment: Ive been taking my car here since the Saturn/Suburban dealership shut down and I could no longer get my Saturn serviced there. Brian, the manager, is one of the nicest guys you could ever meet. Every time Ive called them Ive been able to get my car in that day, if not almost immediately after getting off the phone with them. Several times Ive taken it in for things that turned out to be small and he ended up not even charging me for them. He said Thats one of the perks of being manager--I can make decisions like that. :-) Another nice thing about their location is that the Grand Coney is right across the street so you can go grab a bite to eat or something to drink while youre waiting if you cant leave while your car is being worked on. And the best thing is that theyre only .2 miles from our house :-) Thank you Brian and crew for being there when people really need you.

Name: A***** B********
Date: 2015-04-23 16:02:07
Rating: 5
Comment: Lentz on Michigan Street did it again! Great, friendly, fast service. My car sounds and runs great. Ive been bringing my car here for years, and its always quality service.

Name: b****** b****
Date: 2015-03-26 13:32:20
Rating: 5
Comment: Was having problems with my brakes on my car. Took my car to Lentz on Michigan street and the manager Brian and the guys were very friendly. They wrote me an estimate for the work that needed to be done and took me out to show me the problems that my car had. after looking at my car i could tell that it was unsafe to drive! They fixed my brakes in a timely fashion for a very reasonable price. I even called around to check there prices and they were one of the lowest. After leaving my brakes were 100% better!! those guys are great and i will always return. I also learned that they do full service repairs on almost every thing on the vehicle. I recommend Lentz for anybody that wants there vehicle fixed right the first time!!!!

Name: M*** A* W******
Date: 2013-02-27 03:41:29
Rating: 5
Comment: I found their work high quality, and they were very honest and fair - safety was their first concern for the vehicle, and they did things right, and did not cut corners. They were very fair and laid out exactly what the vehicle need. I would highly recommend Lentz Automotive.