Kerners Auto Service

category: Auto repair shop, Auto radiator repair service, Auto tune up service, Brake shop, Oil change service
address: 2230 W Utica Rd, Utica, MI 48317, United States
Phone: +1 586-731-8809
Monday7 AM–6 PM
Tuesday7 AM–6 PM
Wednesday7 AM–6 PM
Thursday7 AM–6 PM
Friday7 AM–6 PM

rayting: 4.8
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: C********** W******
Date: 2024-02-20 03:35:29
Rating: 5
Comment: These guys are great! Theyre honest and run everything by me before doing it and making sure its worth it. These are my guys I go to for everything.

Name: K*******
Date: 2024-02-19 15:52:02
Rating: 5
Comment: I needed a bit of (almost) emergency front end work. Brake calipers had locked up. Kerner’s got me scheduled within the week, and had my work done in less than a day.Pricing was fair, and I never felt pressured or coerced into work I did not want.They provided an exceedingly detailed report, including detailed photos and summaries of required work, pricing estimates and urgency of issue.The staff (Tyler) was very friendly and forward with me. My truck’s back on the road and riding smoother than ever, and I have a good idea of what I will need to address next.Kerner’s helps me keep my vehicle on the road and operating comfortably without any nonsense. That’s security I have not received at most other shops.I very much appreciate their honesty and diligence, and will be calling them first for any future repair.Thank you!

Name: d**** k****
Date: 2024-02-16 19:52:03
Rating: 5
Comment: Wow, i have never received better customer service at a repair facility! Both Kyle and Jason have been awesome. Highly recommend!
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Name: G********* H*****
Date: 2024-02-12 15:45:02
Rating: 5
Comment: I love this place! The only place I will have my truck serviced at! Great customer service, very polite, and affordable

Name: J****** G********
Date: 2024-02-09 18:24:46
Rating: 5
Comment: Excellent service at a very fair price. This is a reputable shop! They were ready for my car when my appointment came around. Better yet, my car was finished on time!

Name: J*** a** C**** D***
Date: 2024-02-06 15:47:00
Rating: 4
Comment: Usually I am very pleased. But this time, the sound from my exhaust is as loud as when I bought it in.

Name: T*** D*****
Date: 2024-02-05 16:31:27
Rating: 5
Comment: Diagnosed the problem, provided a clear repair recommendation & estimate. Work was completed timely and with excellent results.

Name: V****** G****
Date: 2024-02-05 16:23:59
Rating: 5
Comment: They were very professional. They inspected the issue that I suspected was there, but didn’t charged me for that additional inspection. They didn’t tried to sell me unnecessary stuffs even though I checked if I need few things and gave me honest advice.

Name: C**** M*******
Date: 2024-02-05 11:40:58
Rating: 5
Comment: The professionalism and community feel at Kerners is outstanding. They know what to do and are very courteous and respectful when interacting with the customer. Kyle from the front desk was extremely informative throughout all steps of the process.

Name: C** H***
Date: 2024-02-02 15:25:31
Rating: 5
Comment: I was in a pinch early in the morning with a flat tire and kernels auto service helped me out big time, with very nice and quick service!

Name: P***** J*****
Date: 2024-02-02 14:28:08
Rating: 5
Comment: Kerners did an excellent job fixing an electrical issue on my Kia Stinger! They kept me updated throughout the entire inspection process and let me know of any other issues they found so that we could get everything taken care of all at once. They completed the work quickly and did an excellent job. It’s also super nice that you can pay your bill online then just stop in to pick up the car at your convenience. Super honest shop and a great group of guys running it. This is the only shop I really trust to work on any of my cars.

Name: J** L*****
Date: 2024-02-01 20:46:15
Rating: 5
Comment: Customer service is alive and well at Kerners Auto Service. Would recommend them for any and all repairs. The Service Advisor, Kyle was great to work with.

Name: P***** Z****
Date: 2024-01-31 19:05:36
Rating: 5
Comment: I dropped my car early morning due to oil pressure gauge failure. Right after lunch, I received a text and an email with link to the inspection report, which detailed the Technician Concerns with green, yellow or red severity status. Of course, oil pressure switch failure was listed as red. I took time to review the report, then reached to the store for costs, and eventually decided on the repairs/maintenances I wanted, i.e. fixing oil pressure switch and replacing all four brakes. Kyle promised to complete by end of next day. And I did receive a call from Kyle at 5pm the following day that repair was done. After paying for the service, I received a digital invoice with itemized parts and labor costs.One thing I noticed is that they thoroughly cleaned the engine compartment and strut/bushing areas (while they ran the inspections? I guess).Generally, I am very satisfied with the Kerners service, notably transparency both technical and financial, on time, and repair quality.

Name: A*** W*****
Date: 2024-01-30 13:18:41
Rating: 5
Comment: They’re the best! Great customer service, very knowledgeable

Name: M*** R*******
Date: 2024-01-29 21:15:00
Rating: 5
Comment: We have always been supportive of the small business owner. Kerners service, have always, been straightforward provided great service, the staff have consistently been courteous and polite. The fees for the services provided, are fair and equitable. I will continue to use their services, and recommend them to friends and family.

Name: N***** M******
Date: 2024-01-29 16:02:19
Rating: 5
Comment: I was very impressed with the whole Kerner team! Easy to make and appt. online. Brought my somewhat neglected 2014 Camry hybrid in for routine maintenance. No indication that I needed it, except dashboard message. They were the only independent auto mechanic shop I could find close by that has a hybrid/ev specialist on staff. Front desk and mechanics were all very professional, changed oil, and a few filters. and gave me a very detailed quote for other recommended maintenance. Kerner is now my local go to.

Name: J***** R********
Date: 2024-01-22 15:32:23
Rating: 5
Comment: I’ve used Kerner’s about 6 times now and I’ve never had a better experience with auto service. Allie, Kyle and Tyler are very professional and personable. They’re honest about the needs of your vehicle and their techs have always been swift at fixing and addressing issues. Their system to show all points of inspection have been my favorite aspect as they provide a detailed breakdown of all areas that are in good condition and areas that may need servicing. Their prices are fair and they will try to save you money when purchasing parts and avoiding unnecessary labor charges.One time a small issue occurred, where a few clips for the cover on my driver seat buttons broke (the car was in the shop for a different reason), they purchased a new cover for me at no charge, as it was an accident with a tech and the part was old anyway.Can’t recommend them enough!

Name: G*** R**********
Date: 2024-01-17 18:20:12
Rating: 5
Comment: My experience with Kerners was and always is excellent. Im loyal to your facility for your staff and your service are always good, Ive have never had a complaint.

Name: T**** T***
Date: 2024-01-17 15:41:19
Rating: 5
Comment: Great service and very friendly! Highly recommend!

Name: L M****
Date: 2024-01-15 16:34:47
Rating: 5
Comment: I recently had my check engine light come on and I didnt know if Kerners could fix that or if I had to take to the dealer.Kyle checked it out as soon as I brought it in and said they could fix it.They had to get a part but for it but told me I was ok to drive until then.When the part came in they fixed it and then brought the car to me!Kyle always kept me informed and was very helpful.

Name: M*** D*******
Date: 2024-01-14 23:35:23
Rating: 5
Comment: Kerner’s was willing to review a competitor’s quote &, for my repair, they agreed to match it & even came a little under the quote. Very trustworthy, matchless customer service & Tyler went above & beyond to make my repair experience a great one!

Name: P*** S********
Date: 2024-01-08 22:15:49
Rating: 5
Comment: Set up a 9am appointment. So busy couldnt get to my jeep till noon. At noon you called and gave me parts and time it would be done. You delivered it right on time. You did a great. I would recommend you for any vehicle work. Paul Sosnowski.

Name: K**** C******
Date: 2024-01-08 20:46:43
Rating: 5
Comment: We used Kerner’s Auto Service for the first time last week. We were extremely satisfied their overall thoroughness, knowledge, and pricing. Tyler was exceptionally helpful throughout the entire process and we look forward to using their service again!

Name: b***********
Date: 2024-01-08 15:52:00
Rating: 5
Comment: The guys stayed over late to finish up my truck on a Friday night so that I could have it in time for the weekend. New tires and leaf springs make it feel like I’m riding on clouds. Great job by Kyle and all the mechanics

Name: T***** M****
Date: 2024-01-02 16:48:24
Rating: 4
Comment: Everything about the service and staff is excellent. Only problem I see is my top radiator hose collapse after cool down of driving it.

Name: r**** h******
Date: 2023-12-29 23:43:24
Rating: 5
Comment: I took my Toyota Prius Hybrid in to have a problem checked out. It turned out the problem was cost prohibitive for a 12yr old vehicle with 240k miles. Not only did they let me use their loaner vehicle they waived the 2hr fee for completely going over my car with a fine tooth comb. I was speechless. I’m sure this was a couple hundred dollars of their time. I could not believe it. In the future if I ever need service on a vehicle I will be going there. I can’t say enough good things about all the people I encountered there. A++++ thank you Kerner’s

Name: D*****
Date: 2023-12-15 19:51:00
Rating: 5
Comment: I had a great experience with Kerners. The staff was very helpful, polite and knowledgeable. I primarily worked with Kyle, he was very communicative and understanding, and on top of that, the services provided on my car were completed earlier than expected! Its refreshing to work with an auto service that is honest and has integrity. I will be calling Kerners for all of my car related needs, and will be recommending them to everyone I know.

Name: D*** P*******
Date: 2023-12-13 15:10:46
Rating: 5
Comment: Fantastic experience with Tyler & staff every time I have service done on both my company & personal vehicles. Highly recommend Kerner’s for any vehicle service!

Name: N*** S****
Date: 2023-12-13 02:41:53
Rating: 5
Comment: Fantastic work, friendly service and great prices. The folks at Kerner’s were friendly, honest and did very good work. They even dropped me off and picked me up when my vehicle was ready. Kyle was open and honest with every aspect and the costs associated. He even cautioned me of some challenges I may have in the future and what they did to help prevent these from becoming a major issue. I’d highly recommend taking your vehicle to Kerner’s for your auto service needs.

Name: L**** S******
Date: 2023-12-12 16:10:45
Rating: 5
Comment: Tyler has helped me keep my car sanity since moving here last September. All your folks have bent over backwards to help and advise. Im yours for life. Too bad Im 80!

Name: G****** H******
Date: 2023-12-08 01:34:30
Rating: 5
Comment: Nobody wants to deal with car repairs but when you need your car repaired Kerners is the place to go!

Name: V***** f*****
Date: 2023-12-04 19:02:41
Rating: 5
Comment: Big shout out to Kyle and the rest of the Kerners team. Had to have some work done on my vehicle and have a quick turn around. Kerners did not disappoint. They did what I asked gave a price and completed what I needed done. They did find some other things afterwards. They told me the issues on what was important and even when ishould have it done. And not once never pushed the issue. Big thank you.

Name: M******* T*****
Date: 2023-12-03 14:11:54
Rating: 5
Comment: My daughter’s car started having issues on a Saturday night. Sunday I looked up the number to Kerners so I could call them Monday morning. I noticed they have an online appointment system, I completed the information and the first available appointment was on Friday, I really couldn’t wait that long so I called on Monday morning. Tyler was able to fit us in for an inspection that day and told me they wouldn’t be able to get the repairs completed until Tuesday or Wednesday (way better than Friday). I asked them to take it on a test drive so they could hear and experience the issues the car was having, they agreed. They also ran an 30 point inspection and texted the report to my phone. A few minutes later Tyler called me to go over the report. We discussed each point and decided which repairs to do now, which could wait. They completed the repairs in a timely manner at a price I thought was very fair. Tyler kept us informed every step of the way. My daughter picked up her car on Wednesday and an hour later left on a cross country road trip with no mechanical issues.

Name: D***** S****
Date: 2023-12-01 15:30:54
Rating: 5
Comment: Kyle took care of me and my car And did a fantastic job. He was very kind, very thorough and kept me informed I highly recommend Kerners to everyone.

Name: L***** K*******
Date: 2023-11-29 15:30:35
Rating: 5
Comment: You guys are great. Always very prompt and give detail on what is wrong with cars. Very professional too.

Name: D** M*******
Date: 2023-11-28 20:16:44
Rating: 5
Comment: 1st time visit to Kerners on 11/22/23 for front brakes, oil change and suspension work. Service advisor Tyler and staff did a great job. Car was cleaned and drove great. While the work order had a brake fluid flush listed, I discovered to my disappointment that the mechanic did not flush. Called Tyler on Monday, had him pick up the car and returned the same day. Took care of the brake fluid flush as well as cleaned fluid reservoir and bled antilock brakes. I am very pleased that all is well and that Tyler took care of me. Car drives phenomenal with new suspension. Quickly and expertly resolving a customer concern is a valued trait. Ill be back.

Name: A*** W****
Date: 2023-11-22 16:04:21
Rating: 5
Comment: Very professional employees. They were efficient and returned my vehicle to me in a timely manner.

Name: P**** K*******
Date: 2023-11-17 16:46:47
Rating: 5
Comment: You always do a great job and always happy with who is working with us. Thank you.

Name: C**** U*****
Date: 2023-11-17 15:58:14
Rating: 5
Comment: I got my car winterized and brakes replaced. Excellent job!

Name: J**** Y*****
Date: 2023-11-16 15:38:46
Rating: 5
Comment: Greeted and the process of solving my car issue was explained. Received a call the following day that the car was ready to be picked up and the good news was....nothing wrong with it. Being a single woman, I like to feel confident about my car and after my visit, I do!! Thank You!! I will give you 5 Stars!!!

Name: M*** S******
Date: 2023-11-13 14:25:15
Rating: 5
Comment: My remote start quit working, and the check engine light wasn’t on. It took a lot of detective work to figure out the problem, but they did it. Tyler kept me informed all along. A great business with courteous people and great customer service. It’s really nice to have a place I trust taking care of my cars! These days, maintenance is crucial.

Name: j*** s****
Date: 2023-11-09 11:52:49
Rating: 5
Comment: We have dealt with Kerners for years. My husband loved Ron for his honesty and courtesy. The staff has kept up the great service and we recommend them to friends and family.

Name: L**** D*****
Date: 2023-11-08 21:13:03
Rating: 5
Comment: Technician Jamie did an incredible job replacing my heater core. This is a very big job, and I know it! Dash, carpet and seats had to be removed, and while Jamie was at it he cleaned and vacuumed. Great job again Kerner’s Auto!

Name: D******* T**
Date: 2023-11-02 04:43:46
Rating: 5
Comment: My mechanic was very professional and courteous. The job was completed promptly and ahead of schedule. The new tires were very competitively priced. I highly recommend Kerners.

Name: T***** L**
Date: 2023-11-01 22:12:43
Rating: 5
Comment: My first experience Affordable,honest, clean,timely manner, friendly,listened to my questions and concerns that I had. Overall very great experience.

Name: T***** P*****
Date: 2023-10-31 21:32:38
Rating: 5
Comment: Let me tell you this place is amazing. Jamie and Kyle were so helpful and went over and beyond to help me in a tough situation!!! My car wasn’t in great shape and I feel safe now after leaving there. I will ALWAYS come back here for service. I truly appreciate the wonderful customer service! To the owners…you have a wonderful team!

Name: A** C******
Date: 2023-10-30 15:52:08
Rating: 5
Comment: I dealt primarily with Kyle and Jason and they were both extremely helpful. I’m very happy with my service and also very appreciative for all of their help, thank you again!

Name: K********* B***
Date: 2023-10-16 15:44:57
Rating: 5
Comment: The team at kerners was amazing! The website detail of everything wrong with my car as well as informing of the process every step of the way was awesome. Thank you to the whole team and Kyle for helping me out! Ill be coming back for all my car issues moving forward.

Name: S** G********
Date: 2023-10-16 14:22:50
Rating: 5
Comment: I truly have had exceptional customer service from Kerners Auto Service over the past 2 years. Ive had my vehicle taken to them for service and last winter had my maintenance done with them. Ive always felt like a VIP with any issues Ive had. They have gone above with coming to my home to help me get my vehicle in running condition. I truly appreciate the personal care they have given me. Recently coming to my home to replace my battery that I had purchased last winter, was truly awesome! I have and will continue to recommend Kerner Auto Service to family and friends for their automotive needs. Im so grateful for my friend David Sitco for his recommendation to them years ago.

Name: H**** M********
Date: 2023-10-16 14:17:10
Rating: 5
Comment: Just a wonderful team! Old-fashioned customer service. Had an issue that needed attention for panel under my car and they handled it quickly and effectively!! Thank you Tyler, Allison, and Mike!!

Name: E*** S********
Date: 2023-10-14 00:29:17
Rating: 5
Comment: Glad I finally found a trustworthy shop/mechanic that can literally handle anything, and has proven they can be trusted.....only took me 20+ years. Lol.These guys are solid and operate properly.

Name: E*** M*****
Date: 2023-10-13 12:46:14
Rating: 5
Comment: Have been taking my vehicles to Kerner’s for years, they are honest, fast and do a great job communicating issues they find. Definitely recommend them!

Name: C**** D******
Date: 2023-10-12 15:00:58
Rating: 5
Comment: Employees were very friendly, helpful and knowledgeable.They kept me informed of everything they did.Would highly recommend this place.

Name: A** F*
Date: 2023-10-07 16:08:33
Rating: 5
Comment: .They sent photos and documents about all tests/ repairs needed. They kept us informed of progress the whole way. Inspected vehicle from lights to tires, made their recommendations,not pushy.very efficient!fair pricing, Thank you Tyler and Jason. ,called to make sure we were happy.

Name: J**** K****
Date: 2023-09-26 14:04:48
Rating: 5
Comment: As they say you get what you pay for. Kerners is a fair price for top notch mechanics. They also stand by there work. I had a software issue that was hard to fix on and old car but they worked with me until we had it fixed.

Name: b** b****
Date: 2023-09-21 18:44:29
Rating: 5
Comment: Did an A+ job was 1800$ in total to fix my brakes (new rotors, calipers, and pads for each of my back wheels) my fuel line needed to be replaced and they also changed my differential fluid quite amazing work. bravo

Name: E****** M********
Date: 2023-09-18 15:42:37
Rating: 5
Comment: I keep using this service and every time I do - I am very much pleased and satisfied! Will go to these guys again whenever I need a car service.

Name: D**** K*********
Date: 2023-09-08 23:54:05
Rating: 5
Comment: Welcomed by friendly staff and serviced car in reasonable time. Great service!

Name: P*** R******
Date: 2023-09-08 14:15:20
Rating: 5
Comment: Kyle and Tyler was very helpful and cooperative in getting my tires, that I carried in, mounted and balanced in a timely manner.In fact, they mistakenly over charged me for tire disposal and THEY brought it to my attention! Honesty at its best!

Name: A*** K******
Date: 2023-09-07 15:12:03
Rating: 5
Comment: First time there, went for an oil change super quick. They gave me a digital inspection of my car and gave me a run down of my 60K maintenance report. Would recommend.

Name: T****** R*******
Date: 2023-09-05 23:56:16
Rating: 5
Comment: This was my first visit to Kerner’s. Kyle explained their diagnostic procedure, and called me to discuss the electronic report findings. He was very transparent and patient. I was happy with the service, and the interaction with the Kerner’s staff.

Name: N***** P****
Date: 2023-09-04 15:14:29
Rating: 5
Comment: The service at Kerner’s is top notch. Tyler is always very helpful and informative. It seems they always go the extra mile to satisfy their customers.

Name: T*****
Date: 2023-09-01 23:57:26
Rating: 5
Comment: Kerner’s always takes great care with my vehicle!! I have never taken my vehicles anywhere else…

Name: P**** M****
Date: 2023-09-01 14:11:38
Rating: 5
Comment: Employees are very friendly, helpful and inviting. They are a trusting & honest auto shop. Every time I’m confused, or do not understand something, they explain it to me in a helpful way! Definitely will go back.

Name: j*** s******
Date: 2023-08-25 01:14:49
Rating: 5
Comment: Great service as always! Received excellent work. Will be back next time I need any repairs!

Name: S***** D********
Date: 2023-08-17 22:04:44
Rating: 5
Comment: Im a long time customer. The Kerners team is helpful and friendly. They stand behind there work and they keep you informed during the repair process!

Name: J** S*******
Date: 2023-08-11 14:29:57
Rating: 5
Comment: Wife brought in for free alignment check. Found an alignment wasnt needed and that was it. Didnt try and sell something she didnt need. The parking lot was busy, which is always a good sign for a repair shop. Will use them again in the future.

Name: G** P*****
Date: 2023-08-10 13:40:00
Rating: 5
Comment: Kyle did a great job. Didactic thorough check of my car with 150000. Gave me a complete list of all necessary fixes

Name: L***** P*****
Date: 2023-08-09 20:29:41
Rating: 5
Comment: Tyler and the rest of the employees were amazing and so professional, everyone was very personable and helpful. Quite literally went above and beyond to help me out with a flat tire. I can’t say enough nice things about this shop.

Name: J** L*****
Date: 2023-08-08 20:24:22
Rating: 5
Comment: Took my vehicle in for a check engine light issue with my Ford Explorer. Kerners diagnosed the issue and completed the repairs. Check engine light came back on after driving approximately 150 miles. Contacted them and let them know the light was back on. Kyle immediately had me set up another appointment to review the check engine light. After determining that the light would not go away, even when the repairs had been completed and no drivability issues, Kyle offered me a loaner for further diagnostic checks. After extensive review, Kerners determined that there was a software issue with the vehicle and completed the fix to remove the light. Kerners went above and beyond to diagnose the issue and complete the fix. I was very happy with the outcome. The prices were competitive and the constant communication regarding the status of the vehicle was appreciated.

Name: B**** R****
Date: 2023-08-07 15:28:16
Rating: 5
Comment: I’ve been going to Kerner’s Auto for many years. Mike and his team are beyond professional. Honesty and integrity clearly describe how they do business. They fix things right the first time. Their communication is clear and unambiguous. I highly recommend them !!!!!!! 😎😎😎😎

Name: B*** B****
Date: 2023-08-07 14:23:48
Rating: 5
Comment: Oil Change- I was greeted by Kyle and told they would be able to squeeze me in. I know this is a very busy shop so I was very grateful. They offered me a ride home but I had already arranged for a ride. They finished my car sooner than expected and balanced my tires as well. It was a great price and the customer service by Kyle was excellent. 10/10

Name: J****** B****
Date: 2023-08-07 01:56:29
Rating: 5
Comment: Professional & knowledgeable. The detailed inspection was very nice & helpful. They did great work on my car & I definitely won’t be going anywhere else.I bet you could find someone else who is cheaper, but the experience was well worth it.

Name: B** G******
Date: 2023-08-06 14:15:04
Rating: 5
Comment: Extremely helpful people. They will explain the issue in detail if they need to repair something you don’t understand when you ask them.

Name: M******* M******
Date: 2023-07-31 16:05:11
Rating: 5
Comment: Kerner’s has always been top notch. Between their friendly communication and services provided you can’t get much better! Tyler was particularly helpful when it came to breaking down my invoice and explaining which issues should be addressed first.

Name: B**** D*****
Date: 2023-07-28 17:53:32
Rating: 5
Comment: Better than expected experience at Kerner. Upon dropping my 2017 Ford Explorer I was told that I would receive daily updates. I received a daily call updating me on the progress as well I received pictures on my phone. I picked up my vehicle to also learn that the work that was completed and that they guaranteed their work for 2 years. Tyler, thank you for providing great communication ensuring the mechanic that I requested, Jaime, completed the work. I will definitely return in the future.

Name: A****** a** D*** W********
Date: 2023-07-24 15:41:36
Rating: 5
Comment: Kerners Auto repair is a great home town feeling shop. From the first time I stopped in to see if they worked on Vws I felt like I was important to them. Their friendly staff and quick service time made it easy to make them my auto service company. They sent the inspection report with pictures to my phone which was very helpful. I am loving our new relationship as my auto repair facility.

Name: P* f****
Date: 2023-07-21 14:55:41
Rating: 5
Comment: Youre crazy to go anywhere else. Longtime customer because the work is always done well at a better than fair price. You just cant put a price on Trust!

Name: S**** W****
Date: 2023-07-18 14:52:36
Rating: 5
Comment: I’ve been bringing my vehicles to Kerner’s for almost 20 years, they are always friendly and honest, and repairs are done quickly and completely.

Name: M****** K**** C********
Date: 2023-07-14 15:35:24
Rating: 5
Comment: 5-star service performance! From start to finish, Tyler kept me informed of the status of my service issue. Their complimentary inspection is all- inclusive and I feel safer knowing my car had no other issues except for the front struts, which was the original problem. Thank you Gentile’s Collision for referring me to Kerner’s! They are now my service center of choice. 😀

Name: J*** M******
Date: 2023-07-10 14:57:23
Rating: 5
Comment: Everything was perfect. Great communication, worked efficiently and effectively while maintaining reasonable cost. Everything Id want from an auto service place. Highly recommend!

Name: C******** S****
Date: 2023-07-04 01:01:40
Rating: 5
Comment: I cannot say enough AMAZING things about Kerner’s! I took my car in for new brakes and they had it back to me within 48 hours! And just before a holiday weekend! The staff is so professional and kind, they take the time to talk to you and answer your questions. HIGHLY recommend.

Name: J****** H****
Date: 2023-06-29 15:42:43
Rating: 5
Comment: Great service! They were very quick and helped to take care of my car as soon as they could. I will definitely go back to them for any further auto needs! Thank you

Name: K**** O*****
Date: 2023-06-27 15:54:20
Rating: 5
Comment: First time using Kerners. Very satisfied with the level of service and quality of work. Had a complete trans rebuild and suspension work. Truck drives better than ever. Tyler communicated with me every step of the way and work was completed in a timely manner. May not be the cheapest option but very satisfied with the value. I would definitely use them again

Name: K****** F*********
Date: 2023-06-26 15:08:22
Rating: 5
Comment: Everyone with whom I interacted at Kerner’s was kind and polite. When addressing issues with my vehicle, the technician helped me decide if some of the issues could be resolved easily on my own. I did not feel overly pressured to fix things that weren’t necessary just so I would spend more money (which I have felt visiting some other shops). I will definitely be using this company again.

Name: C***** T*****
Date: 2023-06-19 11:28:05
Rating: 5
Comment: I have taken my 2007 Jaguar there twice. The service was amazing the work is excellent. I would not trust anyone else with my baby

Name: N**** D******
Date: 2023-06-15 15:31:19
Rating: 5
Comment: We have had great service at Kerner’s. They are friendly and very thorough. We have gotten only the best and honest service there. We are so glad we found them!

Name: M****** F******
Date: 2023-05-29 21:39:58
Rating: 5
Comment: I have been using Kerners for years. My Honda indicated that there was a need to replace brake fluid. Since I was also do for an oil change I had that done. I was given a quote for the job and I approved the amount. When I went to pick the car up the price quoted was the price I paid. I would recommend Kerners to anyone. They do great work and your car is ready when promised.

Name: J** W***
Date: 2023-05-26 20:18:38
Rating: 5
Comment: I brought my Saturn Aura in for an electrical problem. The first shop I tried couldnt figure out what the problem was. The mechanics at Kerners diagnosed the problem and fixed it. They also did a thorough diagnosis of the car and Tyler explained what problems my car had and options on what needed to be repaired. Great service from Kerners. Ill definitely be returning to Kerners for my car repairs.

Name: S***** M******
Date: 2023-05-22 15:48:09
Rating: 5
Comment: My dad is a car guy and recommended Kerner’s to me a few years ago. We have been coming here with our 4 cars ever since and really trust their knowledge, staff, and expertise. I can always rely on their honesty and know that they truly care about our family’s safety and pocket book! They have gone above and beyond for us and for my dad as well. We are treated like family here… not just another customer!! Highly recommend to anyone out there looking for a great place to take your vehicle and your business!!

Name: L****** B****
Date: 2023-05-15 20:37:22
Rating: 5
Comment: I was very satisfied with the service and communication. I liked getting the text ahead of time with pictures and explanation of issues. Everyone I talked to was very friendly and courteous.

Name: M****** O*****
Date: 2023-05-12 15:14:53
Rating: 5
Comment: They again finished early.Tyler kept me informed.Great service by the team!They have done repairs for us in the past and were very quick.This time was no exception. My Son’s truck was repaired before the estimated time.They also are honest mechanics.I appreciate that they gave me a heads up on other service items for the future, so We can plan ahead.I have heard good things from others, that recommended them.

Name: I****
Date: 2023-05-11 20:38:28
Rating: 5
Comment: These guys are amazing. I own Cadillac XT5 2019, and it had a problem with exhaust pipe for 6 months, there was annoying sound from under the hood, as if a toad is croaking. These guys identified the problem and fixed it in 20 minutes.I was really surprised and happy, and I regret not contacting them sooner. I think I found best service for my vehicle and I recommend everyone to use this service. Thank you guys, appreciate your support.

Name: W****** M********
Date: 2023-05-09 05:08:57
Rating: 5
Comment: Me and my wife trust our most troubling car repairs to this place. They are detail oriented, thorough, honest. Fairly priced for what they provide. Great customer service.

Name: S*******
Date: 2023-05-04 16:35:20
Rating: 5
Comment: Extremely courteous and helpful. Didn’t cost an arm and a leg for the repairs. Plus, they alerted me to additional problems with photography to which also needed to be addressed. Very professional!

Name: M**** K*****
Date: 2023-04-29 22:54:39
Rating: 5
Comment: I love this place. the people are so nice . they are efficient with their work they do it fast . I would recommend them to anybody . they have worked on my car a couple times I was very pleased with the work

Name: J** I* D**
Date: 2023-04-26 15:03:34
Rating: 5
Comment: First off- OMG! This place is AMAZING! I want to thank my uncle for turning me over to this auto shop! From the smiling faces to the professional/personal conversation and just out right service all around! I have no reason to go anywhere else at this point. They did NOT try to up sell me on anything that was not needed. I cannot wait to go get my next oil change!

Name: C***** T*****
Date: 2023-04-24 15:34:18
Rating: 5
Comment: I brought my 2007 Jaguar to Kerners after the Dealership told me that I needed $1600.00 of work done on my car. Kerners did a full inspection of my vehicle and told me that I did not need this done. They are honest and dependable. I will bring my vehicles to them from now on. Highly recommend!!!

Name: L***** B******
Date: 2023-04-18 21:44:51
Rating: 5
Comment: Always a pleasant experience at Kerners, everyone is so kind, reasonable pricing and do they’re best to get you in and out! have been taking my cars there for some time now and will continue to do so!

Name: J***** M*****
Date: 2023-04-18 18:09:16
Rating: 5
Comment: I worked with Tyler a couple times this year and he has been very honest and informative during the entire process. I have already referred Kerners to others, and a referral brought them to me in the first place.

Name: H**** S****
Date: 2023-04-17 15:46:54
Rating: 4
Comment: The provided a detailed quote and kept me updated on all progress. All seems to be in good shape. Although I noticed the engine light was on during my drive home.

Name: A***** H
Date: 2023-04-13 14:48:57
Rating: 5
Comment: Would recommend service with Kerners. Had some brake issues and the dealership was several hundred dollars more expensive than Kerners.I appreciated that there was no major upselling, just straight talk and honesty about what things make sense to take care of now versus later. The use of a tablet by technicians and sending an inspection report directly to me by phone to view and see actual pictures of all parts of the car that were recommended to be repaired or replaced gave me high confidence that all technicians were doing due diligence. The communication was great, with several phone calls throughout the day just informing me about the progress of the service.I see no reason not to trust giving the great folks here a try for your next vehicle service.

Name: J*** P****
Date: 2023-04-10 17:52:19
Rating: 5
Comment: Went through 5 shops to diagnose my 2012 Toyota Prius V hybrid with over $1000 in dealer inspection fees before finding Kerner’s. Their hybrid technician Michael is simply the best! He diagnosed several issues including the HV battery pack cell voltage, DC inverter/converter and LV battery charging systems. He was able to find the problem and repaired/replaced several parts. Two Toyota dealers would have charged $2100 more and WOULDN’T HAVE FIXED THE PROBLEM!!! Kerner’s did a fantastic job. Honest and reasonable. A client for life!!!

Name: P****** A****
Date: 2023-04-10 16:18:22
Rating: 5
Comment: I got my Honda CR-V serviced here in 2022 came back again in 2023, they did a phenomenal job my car never gave me any issue after serviceI got my front break and rotor replaced the prices are very very competitive. I will always take my car here and recommend my friends also give them a try, team at kerners auto will not disappoint you

Name: J**** M****
Date: 2023-04-07 14:13:02
Rating: 5
Comment: The serpentine belt came off my car and it overheated as a result. Kerner’s fixed it the same day. They also did a full inspection of my car at no cost me, but didn’t push me to get more repairs done which I really appreciate from an auto shop. They took great care of my car and provided top notch service.

Name: A** R
Date: 2023-03-21 17:05:00
Rating: 5
Comment: 5 Star Service! From beginning to end! The friendly and knowledgeable front office staff greet you with a smile. Kyle stayed in contact with me throughout the repair and made me feel like I was his most important customer. Car trouble is the worst, but Kerners makes it sooooo much easier!

Name: A**** H*******
Date: 2023-03-17 14:42:05
Rating: 5
Comment: Using a new auto repair is always daunting. I read reviews and everything others said was true. They checked the vehicle from stem to stern. All issues were explained and urgent matters recommended. All urgent matters were taken care of as well as some things I was unaware of. The work was done quickly and with integrity. I am definitely a happy and satisfied customer and would nothesitate to recommend them to anyone that needed their services. They will be my place for any future needs for my automobiles. A huge thanks to Kyle and whoever worked on my vehicle.

Name: G****** K********
Date: 2023-03-17 01:46:23
Rating: 5
Comment: Great service, awesome people! Kyle was a tremendous help to me! The work quality was great and I will for sure be returning!

Name: A***** G******
Date: 2023-03-13 15:40:01
Rating: 5
Comment: I could not have needed these guys at a worse time! A friend who also lives in the area and has been taking all his work trucks here recommended. Not only did they rebuild my entire exhaust front to back for cheaper than the shop I called before them (others refused to even work on it!) they sold and installed me some wipers, a battery, and even sent me a $20 thank you card towards future services. Always friendly, honest and do great work! Thank you guys for all that you do

Name: D*** G
Date: 2023-03-02 23:01:04
Rating: 5
Comment: Hi Mike,I was unfair on my previous review and would ask that Kerners remove it. I was having a bad day unrelated to automotive repair and I feel I gave unfair feedback.I’ve been working with Kerners for over a year and your shop has bent over backwards to provide an excellent service experience. Every person I’ve interacted with at Kerners has been kind, helpful, patient and knowledgeable.I’d also be remiss if I didn’t specifically mention one employee, Kyle. I first met Kyle when I was trying to decide on tires for my Genesis. I’m an automotive engineer and Kyle taught me more about tires than I’ve ever known. He also took the time to research several different tire brands and he guided me to an excellent choice.Aside from tires Kyle has been my go to resource for automotive repair recommendations. I’ve learned to put more trust in Kyle than I do at my Genesis dealer.I feel bad about my previous review because your shop, your employees and Kyle are 5 Stars!!

Name: J*** M*****
Date: 2023-03-02 03:44:40
Rating: 5
Comment: Love this shop for both big and small car repairs. They do a thorough job and prices are fair. Great communication throughout the process.

Name: c****** t*****
Date: 2023-03-01 00:25:37
Rating: 5
Comment: The entire staff was kind, courteous and professional from start to finish. While waiting for my car to get serviced, I witnessed other patrons getting the same treatment. I certainly dont want to forget to mention how clean and tidy the place was. Having said that, Kerners Auto Service, I rate a 10. Would I recommend your service?. Without a doubt.Thank you and Blessings to you and your families.Crystal

Name: M***** B******
Date: 2023-02-27 18:16:56
Rating: 4
Comment: Very thorough inspecting your vehicle and offering suggestions for service and maintenance of your vehicle. Communication is very easy to make whether with mechanic or scheduler. Accommodating with the work you choose to have performed and reasonable on pricing for parts and labor. I have three late model, high mileage vehicles and I am comfortable bringing them to Kerner’s for service, maintenance, and repairs.

Name: C**** P******
Date: 2023-02-20 15:56:55
Rating: 5
Comment: This is the only shop I trust. They are always honest and get what you need done quickly. Friendly staff and never have a issue after they fix somthing. I dont take My cars anywhere else

Name: D***** H***
Date: 2023-02-13 17:18:07
Rating: 5
Comment: First time using Kerner’s and was very happy. From the second I walked in I felt comfortable with the place. Kyle worked with me to help identify the issues my older Cadillac was having and was very upfront and realistic about the options for the repair. Having access to a loaner vehicle was amazing. Just don’t get this type of service very often anymore.I’ll be back for minor maintenance and any major issues in the future.

Name: C****** B*****
Date: 2023-02-09 22:52:41
Rating: 5
Comment: My 2004 GMC envoy is like a best friend. I felt like Kerner’s respected my feelings about my vehicle. The repair was well done and completed faster than I expected.

Name: ?
Date: 2023-02-04 18:18:11
Rating: 5
Comment: Brought in my van with what I thought was transmission problem. Kerners initially though this was the case which is a costly repair. However, after providing a quote for a transmission rebuild they continued to diagnose the issue, and even worked with the dealership to have some outstanding recall work done to rule out other potential issues. Their persistence and thorough investigation lead to identifying the root cause of the issue saving thousands of dollars in repairs. Thank you Kerners.Throughout the process they:1) Explained what to expect, the tests performed, and issues found.2) Provided options to consider.3) Regularly kept me up to date on the progress and expected time to finish.They obviously take pride in their work. Overall a great experience at Kerners and would highly recommend.

Name: C**** R******
Date: 2023-02-03 17:38:49
Rating: 5
Comment: Outstanding work and customer service! Mike went out of his way to help me with some body work on his day off. Would highly recommend this business for any of your auto repair needs!

Name: C******** E***
Date: 2023-01-21 20:13:00
Rating: 5
Comment: Thank you. Found so many issues for my 99 explorer that I cannot justify fixing but will sell the car. Prices a bit higher at Kerners then other shops near by in Shelby Twp. Staff very nice and informative. Oil change etc. was performed and tire resealed. Carol Anne Elie

Name: K**** B****
Date: 2023-01-13 16:40:56
Rating: 5
Comment: Tyler is most prompt and professional each time I my vehicle is serviced at Kerners. I am satisfied with their work each time. They have gained a lifetime customer. Thanks so much!

Name: T*** C******
Date: 2023-01-02 15:39:58
Rating: 5
Comment: We brought the car in for a battery that had died a couple of times in a week. They were able to diagnose the problem right away and also identified some other things that needed attention. Each item they listed, they gave a run down of what needed to be handled immediately vs. What could wait and gave timelines. We were very impressed and will use this repair place again, for maintenance as well.

Name: M****** S****
Date: 2022-12-28 01:21:25
Rating: 5
Comment: Kerners always does a great job for our family. They take the time to look at all things and give detailed break downs on when needs to be fixed now and recommended repairs. Been going there for years. Highly recommend!

Name: M***** G***
Date: 2022-12-19 14:49:31
Rating: 5
Comment: Originally, I took my older car to Belle for an alignment, after doing some suspension work. The car came back pulling to the right... no explanation from Belle, they just took my money. Then, I took the car to these guys for a double check. They said everything was way out of whack. It turns out that the car needed some major trickery to get it to align correctly (pulling the struts off and slotting them out, among other things). They spent a bunch of hours on the car, way past the cost of a standard alignment. I offered to pay for the extra hours they spent, they wouldnt take my money. Nice to come a cross people that are honest and take some pride in their work. The car tracks great now. And they cleaned the interior (?). These guys are great, highly recommend.

Name: T****** R*******
Date: 2022-12-15 18:46:41
Rating: 5
Comment: I HIGHLY RECOMMEND this business. So professional. I love how friendly they are. My truck drives like it is brand new all over again. GREAT SERVICE, GREAT PRICES!

Name: F*****
Date: 2022-12-08 16:59:15
Rating: 5
Comment: Thanks to Tyler and team for recent brakes on my monte carlo. This garage does a great car survey documenting your vehicle and pick list of items,, also found a few things i wasnt aware of that i had them fix. Great communication each day, on status of my car. Car was done as promised. ThanksTook my other SUV here for service in December, again honest, did work promptly and great communication.

Name: A***********
Date: 2022-11-30 15:24:26
Rating: 5
Comment: Fantastic experience. Kyle took care of my issue and needs in a very quick and efficient manner. I took my mustang for a check engine light. He immediately came out to scan it and told me what the likely issue is. I left the car in later that day before close. The car was ready less than 24 hours later. Very satisfied with the service and especially the experience with which everything was handled. All of the staff was very friendly and helpful. Highly recommend

Name: H****** S*******
Date: 2022-11-21 15:27:32
Rating: 5
Comment: Always pleased with my experience with Kerners Auto. Very fast, friendly, and high quality service. We wont take our cars anywhere else. Its definitelythe best place around!

Name: T**
Date: 2022-11-14 16:10:45
Rating: 5
Comment: Wonderful customer service. Very welcoming as if I was at a family members home. You have a friend for life . Cars never break down when you can afford it you helped me get back on the road and back to work and iam thankful. Iam very happy with the work and the price I paid it was very fair. I was recently told my repair would be 500 dollars you fixed it for 97 dollars and added oil for free I cant thank you enough that was true customer service. I will be sending everyone I know with car issues to you and even promote you online . I cant say enough nice things about your service thanks again and I hope to not see you soon but I hope to see you again lol.

Name: C****
Date: 2022-11-05 11:27:14
Rating: 5
Comment: I contacted Kerners several months ago regarding issues that I was having with my vehicle. There was a high level professionalism from the initial phone call, through out the entire process. The whole team was available to answer questions when needed. If someone did not have an answer right away, I was ensured that they would find out and get back to me. They never broke any promises to follow up with me. Kyle is/was amazing. He took the time to answer every single question that I had. He is extremely patient. I did not feel like he was being dishonest like several mechanics that I have dealt with in the past. Kyle gave worst case and best case scenarios. He was always available, and made me feel comfortable during the process. I called him so much that I jokingly would say, I feel like we are best friends. This was because he was literally always available when I reached out. My vehicle was repaired, and I have not had any additional issues. When I went to pick up my vehicle, the entire team was extremely welcoming and inviting. I did not feel like just a number as I have felt in other shops... Recently, my sister had an issue with her car. I took it to Kerners, the vehicle was repaired quickly with no issues. I would recommend Kerners for repair. You will get honesty, and a car repair shop that you would feel confident and comfortable to go back to. Thanks Kerners!

Name: D****** D********
Date: 2022-10-25 18:25:11
Rating: 5
Comment: Came in with my Kia Niro and they fixed me all up and and was up front and honest about what needed to be done. Would recommend them to anyone who needs a trustworthy shop! (:

Name: n*** j***
Date: 2022-10-21 21:50:27
Rating: 5
Comment: Awesome work at replacing entire engine, Kyle worked hard at dealing with warranty company. Vehicle runs fine, would recommend for any work that is needed. Kerns is definitely the service facility to go to.

Name: D**** D***
Date: 2022-10-21 16:06:43
Rating: 5
Comment: Kerner’s has been a godsend to me this past year, and I recommend them as much as I can to others. Initially, they were able to figure out and totally fix a tricky electrical problem that was causing my battery to drain that other services, including the dealer, were unable or unwilling to do. They are courteous and caring. They follow up after the work is done, and they are always available to address any issue no matter how small. They are honest and straightforward. I can’t say enough good things about this business.

Name: K***** B***
Date: 2022-10-14 20:34:08
Rating: 5
Comment: From the very beginning Kyle the service manager was very upfront with what the expectations were going to be. He then called me almost every day to inform me on the progress on my fusion and answered any questions I had. And didnt do any work with out my permission. I 100% recommend going here and I will be returning as well for any issues I find.

Name: b****** b*******
Date: 2022-10-07 17:04:22
Rating: 5
Comment: My vehicle needed a hybrid battery replacement. All the quotes were expensive. I called Kerners and was pleased to hear that they have a mechanic certified in hybrids. They gave me three options for repair. They also did a detailed inspection of the vehicle. Their price came in much lower than the other repair shops.The communication was great and I was updated daily. It was complete in a good time, and was returned to me washed and vacuumed.I give 5 stars!!Kerners should advertise that they specialize in electric/ hybrid car repairs.

Name: R**** W****
Date: 2022-09-22 22:25:20
Rating: 5
Comment: Super 👌 auto service here! New Brakes and other flushes and services completed on time and Alison even picked me up at the end of day for shuttle service back to the shop. Great quality and going above and beyond for their customers is why I choose this shop to begin with and im glad I did! The customer service with Jerry and Alison is excellent and shop quality of work done by Brian is is also excellent. Thanks to everyone their!

Name: B**** M*******
Date: 2022-09-22 18:07:02
Rating: 5
Comment: Mike, Kyle, and the Kerners team are our trusted source for reliable auto repairs - even when being 20+ miles from our home.Their inspections are thorough, their service writing is knowledgeable, and their prices are fair. They understand a customers priorities and complete the work in a timely manner. Id recommend Kerners to anyone in SE Michigan seeking a mechanic with excellence and integrity.

Name: a***** p*****
Date: 2022-09-16 20:14:25
Rating: 5
Comment: Great service, great price. Worked in my car quickly during Labor Day week. Estimate honored, no surprises. They advised on options for cost effective repair. Kyle the Service Writer was great. Strongly recommended. 🙂

Name: R** C******
Date: 2022-08-23 19:51:20
Rating: 5
Comment: My daughter had a noise in her First Expedition that sounded like a left front wheel bearing going bad. I sent her there as my experience that was top notch.They took her in and confirmed my suspicion. They also noticed the front breaks needed attention. Could tell it had a lot of city driving miles in it. It definitely needed taken care of.She got her car back and in better than new shape. Provided a warranty that is good nationwide.Another satisfied customer.

Name: F**** M*
Date: 2022-08-08 16:27:18
Rating: 5
Comment: I always use kerner for my car services. My highlander was showing the maintenance requirements on the screen for a while. Took it to kerner to look at it. They looked at and they found nothing wrong with it. They were so honest as they could have came up with bunch of services needed as other mechanic shops do. Highly recommend them

Name: K**** K*******
Date: 2022-08-01 14:27:42
Rating: 5
Comment: Kerner’s is not your everyday auto service. They are professional and grateful for our business. They have been honest and respectful to everyone I’ve recommended and my family regardless of gender. All work is clean and carried out with expert detail and care. Beyond the high quality work, the staff are patient and thorough from the moment the vehicle is dropped off until the time you pick it up. Kerner’s is a hidden treasure that delivers rarely experienced customer service.

Name: m**** j****
Date: 2022-07-22 21:17:50
Rating: 5
Comment: I have done my own wheel alignment for years. Having lost access to the equipment, I now had to trust someone else. Kerners nailed it perfectly the first time. They also listened closely, and put up with my 40 years of automotive o c d in managing my ac, airbag, and a few other odds and ends that needed attention. Nice to find automotive service that not only took care of my van, but restored my faith in people. Thanks to the whole crew at Kerners for doing what you do. Ill be back.

Name: c**** r******
Date: 2022-07-22 11:44:51
Rating: 5
Comment: I believe Kerner’s auto is a great example of how an automotive service center should and does operate! I know most people including myself are leery of bringing their vehicles in to be serviced because the lack of honest and reputable shops; but that’s not the case with Kerner’s. My Audi that was serviced ended up being much more severe of a problem and I didn’t have it repaired: but they were helpful and didn’t charge me an arm and a leg for the work performed! I do and will continue to recommend them to others!

Name: P*** D
Date: 2022-07-06 19:34:12
Rating: 5
Comment: Brought my car into them because my other shop had a 2 + week wait. Kerners diagnosed what the issue was and said it could be solved by an open recall at the dealer. Makes me wonder about the honesty of the shop I initially went to who wanted to charge me $1000. Ill bet theyd have taken my grand and turned car over the dealer for recall. Tyler at Kerners was great to deal with. He mentioned a few things that should be done due to my cars age. $$ a little tight right now but Ill definitely bring all my cars to Kerners because of their honesty and knowledge.

Name: M*** N*******
Date: 2022-07-05 20:39:25
Rating: 5
Comment: Very well organized and easy process. They inspected the vehicle and gave me a list of the things that need attention by text that was easy to read and understand. I will definitely use them in the future for servicing my vehicle.

Name: D***** P*********
Date: 2022-07-04 20:17:56
Rating: 4
Comment: I drop my vehicle off for some help with a check engine light. We replaced a couple parts. It did not resolve the issue. They were kind enough to drop off my vehicle at my house while I was away on vacation. I will call them after the holiday and see if there’s any thing additional they can recommend that might help restore the issues with my fuel system.

Name: D** T******
Date: 2022-06-16 11:41:38
Rating: 5
Comment: Kerners is the absolute best!!I brought in my baby, 66 Mustang for brakes, could not be happier with the experience! My car was taken excellent care of, everyone was professional and friendly, the price was fair, I will be back!!!

Name: M**** H****
Date: 2022-06-15 16:51:15
Rating: 5
Comment: Kerner’s is great. We moved to the area from Detroit and prior to that I’ve always had great work done by Mack Garage in Detroit. I prefer using independent auto shops as my Dad & I used to do whatever automotive work on his cars himself (equipment permitting) so I believe in the non-corporate guys vs big dealership and their huge labor costs.The first time I had a rattle in my R tire well only heard turning right and turns out a flap got lose and they removed it with no charge in 20 mins.A second time I needed brakes replaced and general 40k mile maintenance and they ran a whole diagnostic and charged me reasonably. I drive a Mazda CX3 also and that sometimes makes me weary with American vs foreign cars but they knew what they were doing.A 3rd time I kept hearing metal on metal scraping in my passenger rear and I knew it couldn’t be my brakes but concerned it could’ve been my CV joint. Turns out I must’ve ran over a piece of metal that then caused it to get lodged. They removed it in 20 mins and didn’t charge me again. I appreciate that courtesy bc I don’t think you’d get it at the dealership. They would charge you for anything including just having your car hoisted to examine.Loaner cars are provided if you ask nicely and it’s available. They’re clean and get you from point A to point B.Thanks Kerner’s! My boyfriend continues to use the dealership and pay $600 each time but I prefer Kerner’s.

Name: D**** J******
Date: 2022-06-11 18:31:10
Rating: 5
Comment: I cant begin to tell you how awesome this place is. We came from Pennsylvania to purchase a vehicle in Michigan. We needed someone to inspect the vehicle prior to making the purchase. Kerners was beyond awesome. They use a computerized inspection system that provides you with detailed pictures and notes that explain any problems. We ended up not making the purchase due to Kerners keen eye for detail. They saved my son from spending his hard earned money on a lemon. Thank you Mike and all the staff at Kerners.

Name: M******* R*******
Date: 2022-05-23 14:05:58
Rating: 5
Comment: I have had a few vehicles through out the years. We have been going here for a couple decades and have always been very satisfied not only with the work (which is impeccable) but their kindness and support are EVERYTHING! They explain to you in laimen terms what is wrong and what they have to do. Their business and kindness is great especially when youre not so happy because of getting your car fixed.

Name: D***** B*******
Date: 2022-05-12 16:21:17
Rating: 5
Comment: After using google search and reading all the reviews of repair shops. I liked Kerner’s so I decided to take a chance. Made a appointment with tyler. My biggest concern with my car was a car horn that started honking all by itself. Other maintenance items were addressed.Over the years I have used many repair shops. Never feeling completely satisfied with the service. Many times putting off service because trust, shoddy repair.I can say this about Kerner Auto Service. I am completely satisfied with every aspect with the service starting with Tyler through completion of repair. Tyler gave me a call a couple of days to make sure everything was ok. That’s what I call good service. I will use Kerner’s Auto Service in the future for all my repair work.

Name: C****** H*****
Date: 2022-04-22 13:40:38
Rating: 5
Comment: I needed an oil change and couple of friends of mine referred me to Kerner’s, that they’re trustworthy, reliable and reasonably priced. I drive by their garage daily, after work, so I popped in. I’m not sure if the owner/manager helped me, but he was friendly and professional.The waiting area was clean and actually smelled good! There were a couple of minor issues, such as an oil cap that needed to be replaced, so one of the employees ran out to retrieve one, since they didn’t have one in stock. I saw the display of wiper blades and asked if they could replace my old ones. Basically, these guys went above and beyond for me! I’ll definitely be taking my ‘98 Cherokee Sport back there, for future repairs. Thanks guys!

Name: J***** I******
Date: 2022-04-22 13:26:50
Rating: 5
Comment: Shop was able to perform a detailed inspection on a used vehicle I recently purchased. A technician called me before hand to notify me on their procedure and estimated time line. The entire inspection was documented and shared with me to reference as well as a quote. Very reasonable price of 37$ - well worth it

Name: C**** F**********
Date: 2022-04-11 19:47:16
Rating: 5
Comment: Always helpful, kind, and down to earth. I usually get Tyler on the phone, and appreciate his efficiency. They understand budget and prioritize maintenance accordingly. Never felt pressured here like other shops. Started to use this shop because of its proximity, but stayed because of its customer service.

Name: R***** C***
Date: 2022-04-09 05:27:02
Rating: 5
Comment: Kerners Auto Repair cuz Im outstanding service facility. Their personnel are friendly and experienced. My service technician Tyler repaired my broken mirror and made a very reasonable charge for the repair. I highly recommend Kerners Auto Repair to anyone looking for high quality service at a reasonable price!(30)

Name: S****** Z********
Date: 2022-03-05 16:37:24
Rating: 5
Comment: I have been using Kerners for a few years now. They always do a Great job. Very professional. Some of the things rated here were done for me over the last 2yrs. on one or another of my two vehicles. Their prices are always in line and the service and repairs are perfect.

Name: K****** B***
Date: 2022-02-22 12:48:22
Rating: 5
Comment: I first was recommended here by an elderly gentleman who owned a transmission shop down the road. He said they were honest , fair and knowledgeable .When I took one of my vehicles there, Mike the owner, stopped what he was doing and came out and looked at my car extensively for 15 minutes. He said I was good to go, and charged me nothing.I was very grateful and wouldn’t forget it.When my other vehicle needed attention I took it there. They couldn’t find the problem, so they kept it overnight to make sure it was safe to drive. The heating problem was resolved and I was good to go. Six weeks later, the same problem arose. I took the vehicle back they went through it again, extensively, kept the car overnight again to make sure the problem was resolved. While they worked on my car at length, I was never charged.From Tyler at the service desk, to the master mechanics, their follow through was exceptional, and I will be a loyal customer going forward .

Name: N*** G******
Date: 2022-02-12 04:16:29
Rating: 5
Comment: These guys were very professional and honest. They went above and beyond, even calling in an outside expert. Their diagnostic was very thorough. We didnt end up getting the recommended services (the repair bill was higher than the value of the car) but they did offer a courtesy inspection on any new car we considered purchasing. Well take them up on that offer and will absolutely take our vehicles there for any future issues.

Name: S***** C****
Date: 2022-02-10 20:13:15
Rating: 5
Comment: We have been using Kerners to service our vehicles for many years now. Without fail, they are honest, fair, and always helpful. The staff always takes very good care of us. Their customer service is excellent as well. We will continue going to them whenever needed.

Name: H****** L*****
Date: 2022-01-21 16:35:46
Rating: 5
Comment: Excellent Service, Extremely Detailed. Tyler and Jason are always great at explaining what and why. I feel completely confident that kerners goes above and beyond to make my car safe. Thank you for always taking excellent care of my car! Highly recommend.

Name: H***** A
Date: 2022-01-19 14:36:49
Rating: 5
Comment: It’s early in the am, cold, wet and dreary out and I get a flat tire. After taking the tire off and putting on the spare I began to call shops. Out of 10 shops no one could of helped that day. They all had a two day turn around to plug the tire. When I called Kerners the guy was like sure in a happy voice , come on in we’ll take care of you this morning. After quickly repairing the tire they took it for a short test drive. As I grabbed my credit card to pay the young man handled me my receipt and said it was in the house!!I live 45 minutes from this shop and I’ll be back!!PS old school service matters more than distance!

Name: G**** C*******
Date: 2021-12-31 00:08:31
Rating: 5
Comment: This was our first time using Kerners Auto Service and we are pleased with the outcome. We took it in because we were having power steering issues. They ran a complete diagnostic on the vehicle. Since our vehicle is 14 years old this was very helpful in determining whether the car was worth repairing. We ended up getting our tensioner replaced. We also decided to get some general maintenance work done as well; brakes, oil change and cabin filter replaced all for a decent price. Staff was very friendly and helpful.

Name: J**** L**
Date: 2021-12-16 17:48:17
Rating: 5
Comment: UPDATE - Was back September 2021. Same amazing service and thorough inspection. Repairs were made in a timely manner and I know the job is quality. I know how hard it is to find someone you can trust. You can trust Kerner’s.ORIGINAL POST - I was highly impressed with the detailed inspection, service, and communication I received at Kerner’s. The online inspection report was thorough and impressive with pictures of the issues. Jason called me to go over the report and estimate and walked me through each piece. He then broke the estimate up into categories in case I did not want to do all the work at once based on need/safety. The work completed was fast and efficient with no inconvenience to me as a free loaner car was provided. I will definitely be recommending Kerner’s and using them for all my future vehicle needs. Thank you!

Name: J***
Date: 2021-12-10 22:28:36
Rating: 5
Comment: I had a dead turn signal light and was unable to change on my own per YouTube. Also needed to check up on the brake and oil change, but had a brutal schedule with the use of the car. The shop was very accommodating and did the service while I was waiting and didn’t charge on the bulb change. The waiting area was nice and clean with a TV, and it was very comfortable. Highly recommend this service.

Name: K**** N***
Date: 2021-12-06 15:52:14
Rating: 5
Comment: I took my grandson’s high mileage car in for a coolant flush. They were very helpful in explaining what it was & how it is done. Staff were all extremely professional & courteous. They did a safety check on the vehicle to make sure there weren’t any loose parts or safety issues noted. A few customers came in while I was waiting & it was evident in their conversations with the employees that they were satisfied, long time customers. I’ve been looking for a trustworthy auto repair in the Rochester area to have maintain my grandson’s 272,000 mile Honda & I definitely will come back here.

Name: M***** G******
Date: 2021-11-25 14:42:03
Rating: 5
Comment: The whole staff was very helpful when I lost braking abilities in my vehicle. Tyler was super knowledgeable and friendly while he helped me get a loaner situated and explained what they were going to do to fix my vehicle. I will definitely be back when other maintenance is required.

Name: E***** M*****
Date: 2021-10-28 13:32:29
Rating: 5
Comment: Absolute professionals! The owner diagnosed my vehicle and his team was professional and extremely courteous from that moment forward. I travel for work so I depend on my truck operating perfectly. The work was performed as described.The shop is very clean. All the employees were clean and polite. I would leave my daughters vehicles there to be worked on if they were local.Great working with this team. Honest and upfront.

Name: L**** S******
Date: 2021-10-06 19:20:58
Rating: 5
Comment: Kerners Auto Service was great! We will definetly be using this business again. The company was very professional, the technician called and explained everything that was done . They also let us know if there were any other areas that showed wear and tear so we could keep our eye on.They provided easy drop off and pick up and the service was completed within 24hrs. We were very impressed with the level of service.Thanks Kerners!

Name: N**** F*******
Date: 2021-09-30 01:19:39
Rating: 5
Comment: This was my first visit at Kerners Auto Service, at the recommendation of a friend after a bad experience at the dealers service. I appreciated that everything was explained to me, I received a complete checklist with recommendations of things that need to be taken care of immediately and things that can wait until my next oil change. They also included pictures. As a woman, I was pleased that I never felt like I was being talked down to. I will definitely be going here for all future automotive needs.

Name: s**** h******
Date: 2021-07-25 20:33:31
Rating: 5
Comment: Tyler and Mike took care of both my vehicles recently when they were having issues and worked with me when one problem cropped up during a repair. Work is done well, done correctly, done in a timely manner as promised and at a more than fair price. I’m a repeat customer.

Name: N***** M******
Date: 2021-07-09 21:33:40
Rating: 5
Comment: Dropped my car off overnight, by 2pm the next day they were calling me to get started. They kept in good communication with me, didn’t fluff up what they said I needed, and provided real-time photos of my inspection as proof. Jason knew I was on a budget for some big work and helped get my Subaru in as good of shape was possible for my price point, went above and beyond really. If you want to trust the people who have your car, go to Kerner’s.

Name: M******* M*****
Date: 2021-07-08 14:42:45
Rating: 5
Comment: A neighbor referred me to Kerners. I made an appointment with Tyler to bring my truck in. Upon arrival he thoroughly explained all the possibilities for the issue I was having as well as remedies. He recommended a full vehicle inspection. Upon completion of the inspection I was provided with detailed photos from all the areas inspected as well as a thorough written statement. I then scheduled a return appointment and he was able to acquire the parts needed overnight. This place is top notch all around! Highly recommend!!

Name: P***** J*****
Date: 2021-07-04 02:23:35
Rating: 5
Comment: Fantastic experience, I took my 1969 mustang here to get the entire brake system redone and they did a fantastic job, they were upfront and honest about what needed to be replaced and what didn’t, and kept me updated with the progress throughout the week. Also it only took them a week to get the whole thing done and the brakes work great! It’s hard to find an honest shop that will even work on classic cars so I’m glad Kerners was able to take care of my mustang.

Name: E******
Date: 2021-06-23 17:20:07
Rating: 5
Comment: They took care of my Fusion that sat for a year and it drives so nice now. They were honest about what was urgent and what could wait. They provided an easy to read report when I had them look over my car to see what needed to be done on it. Nice employees. Very professional and courteous. Im happy I found them. Ill be going to them for future work/repairs.

Name: S**** S****
Date: 2021-06-21 20:35:41
Rating: 5
Comment: Jason and Tyler are both professional at what they do, customer service is excellent. Very professional work in a timely manner and understanding peoples needs when it comes to having a vehicle when they have your vehicle for 2 weeks (due to a 3rd party warenty policy) I will continue to go to Kerners and refer anyone who is in need of repairs.

Name: N**** C******
Date: 2021-06-17 10:00:49
Rating: 5
Comment: Always hate taking my cars to shops because you always hear the horror stories of other’s experiences. Kerner’s must be the exception. Very friendly and knowledgeable staff and quality service. Had my 2012 Chrysler 300 SRT wipe a cam lobe. Ended up using Kerner’s because they were approved through my warranty service. They kept me informed on their progress every step of the way and documented all their findings. It was a pretty heavy duty job, but they did it in a super reasonable time. Car has been driving great since. Definitely would recommend and would return if ever needed again.

Name: C*** U*******
Date: 2021-06-07 14:20:14
Rating: 5
Comment: Kerner’s did an amazing job replacing my brakes! They did the work on time, very quick support, great communication on the work needed and done and left my vehicle much cleaner than it was when I brought it in. Highly recommended!!!

Name: G** P******
Date: 2021-06-04 18:06:49
Rating: 5
Comment: Dropped my car off to have the air conditioner serviced. Was call an hour later to let me know that there were no leaks in the system and that the system was recharged and ready for pick-up. Its always a great experience with the team at Kerners.

Name: W*** W*******
Date: 2021-05-13 00:46:47
Rating: 5
Comment: Pricing is unbeatable. And everyone there is very personable and professional. I was quoted $350+ from every other European shop in the area, while Kerner’s took care of me for less than half of what the other shops charged. I will definitely be taking my car there for any maintenance repairs in the future.

Name: E******** T
Date: 2021-04-02 19:42:15
Rating: 5
Comment: I needed control arms replaced and got several quotes. Kerners was the lowest quote, and I was able to bring my car in that same day. Not only did they complete the repair that day, it was done earlier than they estimated. They were also kind enough to drive me home after I dropped off my car, then drive my car back to me when it was complete. Excellent service - I will definitely be using Kerners again.

Name: C* S******
Date: 2021-03-09 21:10:27
Rating: 5
Comment: When I dropped off my van I was frustrated. The vehicle had been at two different repair shops in the week prior, one being a dealership. The dealership had made a recommendation for a repair that was going to be costly with no guarantee that it would fix the problem I was experiencing. Jason took the time to listen to me and answered all my questions. He took the time necessary to assess the situation before making a recommendation and providing an estimate. I spoke to him several times over the phone as he attempted to get details that would help identify the source of the problem. He answered all of my questions and didn’t pressure me to do the work. When all was said and done he went over and above what was expected, even delivering my vehicle to me. I’m very thankful for the service they provided. I definitely recommend Kerner’s, and won’t hesitate to call them again.

Name: W****** B*******
Date: 2021-02-28 21:30:42
Rating: 5
Comment: This visit was our first experience with Kerners Auto Service. They provided us with a very detailed inspection report of our vehicle. I was impressed by the detail of the report and the amount of effort they put into it. In this case we decided, based on the excellent info provided, that we did not want to take on the challenge of fixing the extensive amount of issues the car had, instead we will be trading it in on a newer car. I will however ABSOLUTELY be returning to Kerners for our next repair needs!

Name: J*** B
Date: 2021-01-19 19:29:44
Rating: 5
Comment: I completely trust this auto repair shop. They have a great review process and provide you with a complete report. They use high quality or OEM replacement parts. Ive dealt with Travis, Jason and Mike and they have all been prompt and polite. Repairs have always been done well.

Name: J***** M******
Date: 2020-09-30 13:34:47
Rating: 5
Comment: This was my first time using Kernors to fix my car after being referred by my girlfriend. They have a super easy after-hours drop off and they called me as soon as they opened the next morning to let me know that they were going to take a look at my car immediately. They called me back a couple of hours later with an estimate and had the job done before I was out of work that same day. The communication is top notch. They did not try to sell any additional services beyond what I needed help with. The mechanics were very transparent on the phone and I was able to pick up my car after hours by using a code. 100% will use them again. I used them for brake replacement this time.

Name: B****** I*****
Date: 2020-07-15 14:47:30
Rating: 5
Comment: Brought in an old grand am for a transmission replacement. The repair took a little longer than expected so I was offered a rental vehicle for the weekend at no extra charge! The crew including the service manager Jason were very professional and answered all of my questions and concerns. The car was inspected from top to bottom and I was given estimates on everything else that could be repaired. These guys are great and I will continue to bring all of my vehicles here from now on!

Name: D**** S***
Date: 2020-05-06 21:15:12
Rating: 5
Comment: I was already planning to fix my brakes elsewhere when I was almost an hour from home and my radiator fan broke apart and punctured my radiator and surrounding hoses. I was lucky enough to have this happen right next to Kerners Auto Service. I was able to use their drop box to leave my car after hours which they have a great system for. They called me promptly the next morning with a preliminary diagnosis and had a full write up for me with pictures later in the day. I approved the fixes and they had a considerable amount of work done the day I approved them. For significant needs, I plan to bring my vehicle the far drive in the future. Thanks guys!

Name: J** M*****
Date: 2020-04-10 16:53:05
Rating: 5
Comment: I have been using Kerners to service our cars for over twenty years. The service is always professional and of great quality. I especially like that now they send out reviews and photos of any issues that we have. Now that I dont maintain our cars as much as I used to, this service is really great. I would recommend Kerners to anyone looking for a place to take their cars that they can trust.

Name: G***** D****
Date: 2019-11-10 02:09:26
Rating: 5
Comment: Kerner’s did extensive work to my 2002 Yukon XL a couple of months ago and I was very pleased that they continued their great work and personal care for my satisfaction. They took diagnostic pictures of each of the areas of concern and explained exactly what they were going to do to fix the various problems. There was no price gouging or trying to charge me for work that didn’t need to be done. They have continued this legacy for well over 40 years. I took my vehicle back in there after two months and told them that I was concerned about one of the items they had worked on. They looked it over and spent somewhere in the area of over $500 worth of labor and replaced the parts under warranty and charged me zero to return the car to me in working condition. That’s why I keep going back.

Name: R***** P*****
Date: 2019-11-09 14:35:28
Rating: 5
Comment: I’ve been leasing vehicles for the past 15 years. I bought my current vehicle and my 50,000 mile warranty was expired, so I needed to find a good shop for service since. My friend recommended Kerner’s because they are honest and do great work. He was correct. They found out that the dealer had lied to me about my warranty. My vehicle actually had a 60,000 mile warranty and the parts and labor would be covered by the dealer. They also did a vehicle inspection and let me know what work I’ll need in the next few months.They could have just done the work and charged me for the repair, but instead they chose to be honest and do the right thing. That means I will be taking my vehicle there for any repairs in the future.

Name: K******* W***
Date: 2019-10-17 15:21:27
Rating: 5
Comment: I cant speak highly enough of the entire team at Kerners! They were flexible with my schedule, were accommodating even when they were up to their eyeballs in customers, and did a great job!I had my BMW serviced by them back in February, and I received an email for their Brakes for Breasts campaign. Since my own Double Mastectomy last year, I appreciate when businesses show they care, and when I found out that Kerners donated 10% of my bill to Breast Cancer Research, I knew I was in the right place.Brittany and Jason were so helpful and genuinely nice to talk to. Normally I would shop around a quote, but they treated me so well I wanted to give them my business.

Name: D***** d****
Date: 2019-10-12 14:07:05
Rating: 5
Comment: Kerners was extremely helpful with my vehicle. I have been there before. They are always courteous. The premises are very clean and comfortable with the offer of something to drink while u wait. I had extensive reconditioning done(many parts had to be replaced) and was completed in a timely manner. They are great people.

Name: L****** S** C****
Date: 2019-08-29 13:45:31
Rating: 5
Comment: HIGHLY RECOMMENDED! Quick service, Local and family owned. Mike the owner is always so helpful. I have never had a issue getting an appointment, they have even finished service in the same day. I have even gone there for advice and asked questions while I am doing work on my truck, they have never hesitated to assist in anyway.

Name: M***** R***
Date: 2019-06-06 13:09:06
Rating: 5
Comment: I am so impressed with Kerners Auto Service. Im from the Westside of Michigan. I was in town visiting when my car started running poorly. I stopped in at Kerners because they were the closest shop near me when my car started acting up. When I explained the problem and that I had a 3 hour drive to get home, the young lady at the desk went and talked to one of the mechanics. That mechanic, Mike, went out to the parking lot, checked my car, explained what was wrong with it and the fixed it there in the parking lot. I was back on the road within 30 some minutes. Wonderful people, clean business, great service, I am so thankful I found them. Definitely the place to go to get car repairs.

Name: R*** P*****
Date: 2015-05-20 11:01:23
Rating: 5
Comment: Excellent Service! My brakes were shot and I needed a complete servicing on my 2003 Envoy. I heard good things about Kerners and I believe in paying a fair price for quality work. I left there feeling that I received exactly that and my vehicle was ready when they said it would be. Friendly service, and quality work at a fair price - not much else I need to say.