Jims Auto Body & Service Inc.

category: Auto repair shop, Auto body shop
address: 7439 Brooklyn Rd, Napoleon, MI 49261, United States
Phone: +1 517-536-8171
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM

site: http://jimsautobodyandservice.com/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: K******
Date: 2024-02-16 19:23:21
Rating: 5
Comment: So beyond happy with the body work that Jim’s did on my vehicle. Gary was so kind and helpful all throughout my entire experience as well. He was so empathetic and understanding and helped me with all of my questions regarding my vehicle after an accident where I was rear ended. Great business and fantastic work. When you call ask for Gary!

Name: D**** L*****
Date: 2024-01-25 01:11:38
Rating: 5
Comment: Jims auto body is my favorite place to repair my vehicles!

Name: D*** C
Date: 2024-01-11 23:50:06
Rating: 5
Comment: Jims has been my choice for auto repair tasks that are above my knowledge and skills, and I have always been very pleased with the work of the technicians and the professionalism of the service advisors.
Click here to view more comments

Name: K***** W****
Date: 2024-01-11 16:25:37
Rating: 5
Comment: They best in Jackson County!

Name: L** B****
Date: 2023-12-13 15:03:28
Rating: 5
Comment: Going here for over 20 years. Trustworthy and reasonable rates.

Name: j** c****
Date: 2023-12-02 12:34:31
Rating: 5
Comment: I had a truck that set at dealership for months. Due to parts discontinued and no recycled parts available. Took it to Jims and Shawn and his guys found the connectors needed and rebuild the whole wiring harness fixing my truck and getting it back running again. You guys are great

Name: V***** K****
Date: 2023-11-02 16:43:17
Rating: 5
Comment: Great job as always.

Name: T**** B*****
Date: 2023-10-06 11:41:22
Rating: 5
Comment: Locally owned and operated. Great customer service. Definitely my GO TO for when EVERY DEER IN JACKSON COUNTY decide they really like my ORANGE truck

Name: L*** C*******
Date: 2023-09-25 22:29:53
Rating: 5
Comment: Took a month from first contact till they could get it in, find hard to acquire parts, and finish the job. There was a lot of damage to the undercarriage, exhaust, & suspension (looks are deceiving!). This is the third time I have used either the body shop or the repair shop here. Will use again. Communication was good. Work was good. Will definitely recommend!!

Name: J**** R******
Date: 2023-09-15 18:51:17
Rating: 5
Comment: The only place I take our vehicles.

Name: S**** P******
Date: 2023-08-31 14:28:46
Rating: 5
Comment: Amazing as always!!!!!!!

Name: D****** W***
Date: 2023-08-16 02:28:10
Rating: 5
Comment: Always the best

Name: K**** C*******
Date: 2023-07-24 16:48:01
Rating: 5
Comment: I highly recommend Jims as we have used them for different vehicles and not disappointed. We used the service (Shawn was great to work with) and the body shop did an amazing job after the deer hit our vehicle last month not just with repairing the car but working with our insurance. Always that hometown feel.

Name: A** W*****
Date: 2023-07-14 01:00:39
Rating: 5
Comment: Excellent job on repairing my van! I appreciate your dedication to provide quality service!!

Name: J****
Date: 2023-07-08 13:41:17
Rating: 5
Comment: Great service and nice people

Name: H*** J****
Date: 2023-06-08 01:52:39
Rating: 5
Comment: Fixed my car in 2 days at a price that was reasonable.

Name: d*** h*****
Date: 2023-06-06 23:13:00
Rating: 5
Comment: From start to finish I was completely satisfied with my auto body repair experience with Jims Auto Body in Napoleon MI. I got honest and straightforward answers to my questions. I was given a choice at two ways to tackle the rust on my trunk vehicle. I chose the most expensive and I am confident it was correct.Everyone was helpful and friendly. I love my car and want to keep it in great shape!Thank you to everyone involved in the work! Oh...and it took less time to finish than I expected! Bonus!

Name: M******* F*****
Date: 2023-05-01 13:58:55
Rating: 5
Comment: Very professional. Nice staff . They helped me with everything. Thank you 😊 you ate awesome.

Name: B**** W*****
Date: 2023-04-28 15:10:54
Rating: 5
Comment: Damaged our car and took it to Jims. They did an excellent job. Looks like new. Turn around time was about ten days. I would recommend Jims to anyone

Name: M*** G*****
Date: 2023-04-27 16:07:38
Rating: 5
Comment: I had to have my Subaru repaired after sliding off the road this winter. The front fascia nd right fog light needed replaced. Jims went the extra mile to make sure the paint matched so that I didnt have to blend the paint into the hood and fenders. This would not have been done by others. I totally recommend using Jims to anyone who takes pride in their vehicle. Thanks to Gary for the huge extra effort.

Name: D*** S******
Date: 2023-03-16 20:50:41
Rating: 5
Comment: They did a great job on my repair. And my truck is cleaner now that it’s been it quite some time. Thank you!

Name: j******* k*****
Date: 2023-03-07 15:13:53
Rating: 5
Comment: Very accommodating, professional, and flexible. Also very courteous, theyll drive you to and from the shop if you only have one car!

Name: m*** K*****
Date: 2023-03-06 23:49:23
Rating: 5
Comment: This place was kinda cool inside. The receptionist was nice and the fella that gave me a quote was very informative.

Name: D**** H************
Date: 2023-02-27 14:36:47
Rating: 5
Comment: The staff was great to work with, they had great communication, and all repairs were done in a timely manner.

Name: t***** s***********
Date: 2023-02-24 18:17:00
Rating: 5
Comment: Always good service

Name: M****** M****
Date: 2023-02-19 03:41:57
Rating: 5
Comment: Sean, Rick and Michele are AWESOME!!we bring all of our vehicles here and they do a great job!Up front, honest and very very helpful!!!Would recommend to everyone needing service on their vehicles!

Name: T***** S****
Date: 2023-02-15 16:30:27
Rating: 5
Comment: Jims Collision always does an excellent job on my vehicle. They go out of their way to give quality service at an affordable price.

Name: k**** b*****
Date: 2023-02-01 03:50:47
Rating: 5
Comment: I was treated with respect. They were quick and the price was great.

Name: P*** N*****
Date: 2023-01-06 03:06:22
Rating: 5
Comment: An extremely honest and helpful mechanic shop. Weve used them many times for maintenance, repairs, and tires. Theyve always been great!

Name: D***** T*****
Date: 2022-12-30 18:15:31
Rating: 5
Comment: Love this place..do perfesionable

Name: D***** M********
Date: 2022-12-23 15:33:33
Rating: 5
Comment: I made an appointment & asked them to check the brakes & top off fluids. They checked my brakes, gave me a printout of the brakes ware plus topped off my fluids. When I asked what do I owe? He said nothing ($0). I was greatly surprised and told him he just made my Christmas. 🎄

Name: S***** B*****
Date: 2022-12-23 14:30:10
Rating: 5
Comment: A deer ran into my passenger front tire area which ruined the whole right side and damage to the hood.Jims autobody is allowed by Auto Owners insurance to do quotes and repair. Gary and Britney were fast to get the quote done and submitted to insurance. My van was returned in just one month. Awesome work!!

Name: M***** G******
Date: 2022-11-10 14:38:02
Rating: 5
Comment: This place is phenomenal. Outstanding quality of work and excellent customer service. Every time I have had my car in here for bodywork, I get it back with the inside vacuumed and wipe down as if detailed. I don’t know of any other place that does that except for the posh car places.

Name: B**** O********
Date: 2022-10-10 23:23:04
Rating: 5
Comment: Great service to drop my car off for body work

Name: p****** B*****
Date: 2022-08-26 10:38:49
Rating: 5
Comment: I took my suv there to be fixed after I got hit in the rear. They were outstanding when I first went there they told me if it’s drivable we can order the parts which take about 6 weeks and then we can do the job. The job they did was great I took my car and they told me it should be back by Friday and Friday morning I pick up my car and it looked like a brand new suv. It was detailed inside and out. I would highly recommend for your car,truck or suv repair.

Name: T** Z******
Date: 2022-08-23 17:01:02
Rating: 5
Comment: An Excellent Shop - Outstanding Automotive Technicians and Auto Body Repairmen.Weve used the Body Shop and Service Center for many years and have always been highly satisfied.

Name: S***** M*****
Date: 2022-08-01 01:25:01
Rating: 5
Comment: The guys here are great as well as the service is too

Name: R*** S******
Date: 2022-05-31 22:14:18
Rating: 5
Comment: They took care of my issue asap. Great people.

Name: D***** B******
Date: 2022-05-11 19:24:11
Rating: 5
Comment: The team is awesome and quick. Always very professional and friendly. They are busy and the prices are fair. They never try and upsell.

Name: B** L**
Date: 2022-04-15 02:06:20
Rating: 5
Comment: Fast & Friendly.

Name: B***** K*****
Date: 2022-03-01 00:26:03
Rating: 5
Comment: Great service

Name: H***** K************
Date: 2022-01-13 08:46:38
Rating: 4
Comment: Good service

Name: C**** S*****
Date: 2022-01-07 13:43:30
Rating: 5
Comment: Wonderful fast service, everyone was so nice and easy to work with. We have been there multiple times and always extremely happy with their work.

Name: A**** E****
Date: 2021-12-07 15:41:32
Rating: 5
Comment: I’ve been using Jim’s auto for the last year on various issues… body shop and service departments. They have always been quick in diagnosing an issue, providing a response snd best solution, quite fair on cost, understanding on alternative solutions, kind and courteous in their communication, and willing to assess small issues upon request.

Name: C*** R*******
Date: 2021-12-03 10:36:04
Rating: 5
Comment: Jim’s repaired my vehicle after a collision. They were very timely and professional. They stayed in touch throughout the process. I would recommend them for all my body shop needs.

Name: A***** K*****
Date: 2021-11-18 02:39:37
Rating: 5
Comment: I was involved in a hit and run accident. I looked up reviews and instantly knew this is where I wanted to take my vehicle. They said they were about a month booked out and it seems they started working on my jeep within a few days to a week (as soon as parts came in). Gary updated me every step of the way with what was going on, and even gave me half off of my deductible towards a rental vehicle I had to use until I got my jeep back. They only took 2 weeks and with most shops being booked out months right now, that is super quick. They even detailed the inside for me. Picking it up I couldn’t even tell it was ever in an accident. Looks brand new. Such beautiful work! Going to be using them for all of my future servicing. ❤️ Thank you guys so much!

Name: R*** T*****
Date: 2021-10-26 21:26:46
Rating: 5
Comment: Quality work

Name: J***** C*****
Date: 2021-10-23 15:04:49
Rating: 5
Comment: Awesome

Name: M*** B*****
Date: 2021-10-04 20:43:17
Rating: 5
Comment: Very good

Name: M**** F**********
Date: 2021-08-27 15:37:19
Rating: 5
Comment: Knowledgeable patient pleasant. Drove my car to me so I didn’t have to go there to pick it up after repairs done.

Name: J** H********
Date: 2021-07-24 02:17:45
Rating: 5
Comment: Awesome body shop! Great, high quality work!

Name: J*** P******
Date: 2021-07-16 22:05:19
Rating: 5
Comment: They were nice in every sense of the word

Name: T****** A****
Date: 2021-06-28 02:31:31
Rating: 4
Comment: Great People, service exceptional....

Name: C**** D***** P******
Date: 2021-06-17 17:43:35
Rating: 5
Comment: I have used Jims for both work and person vehicles. I have yet to have a bad experience and both the body shop or the service center treat us like family. They do a great job.

Name: S***** A****
Date: 2021-06-16 23:02:30
Rating: 5
Comment: Super nice and knowledgeable staff and perform quality work at a fair price.

Name: D******** W******
Date: 2021-06-02 16:26:16
Rating: 4
Comment: Good service. Got the job done. Have had problems in the past but they were corrected.

Name: K**** S*****
Date: 2021-05-28 20:21:42
Rating: 5
Comment: I have always had very good service !! They are pleasant , helpful and courteous! Their prices are very reasonable compared to other places!

Name: L*** B***
Date: 2021-05-25 07:01:07
Rating: 5
Comment: Yes, Im throughly pleased here!!The brakes are feeling perfect, so awesome with NO CLUNKS, from the motor mount.Also glad the rear sway bar bushings replaced, as now it feels solid, like a brand new vehicle‼️I got it washedfinally, Saturday and drove to Ann Arbor for confirmation all was good 👍I appreciate your help, Codys also excellent!!Thanks for Davids repair skills especially, phenomenal 👏Thanks for everyones great help and service!! 👍 👍

Name: L*** P****
Date: 2021-05-21 21:56:25
Rating: 5
Comment: Jims auto body and service is so professional and service oriented. These days these qualities are hard to find

Name: b********
Date: 2021-05-21 21:49:29
Rating: 5
Comment: They did a fabulous job fixing the door hinges and power window switch and they repaired the extended door latch. They also bumped out a dent with no extra cost! They were reasonably priced and they detailed my truck inside and out without my asking for it and they didnt charge me! I love this place and will always bring my vehicles to them! Thank you Gary♥ You are awesome!!!

Name: S**** G*****
Date: 2021-05-05 16:46:22
Rating: 5
Comment: Always pleasant, great service and they follow up to make sure everything is still good.

Name: J** B G*****
Date: 2021-04-14 23:08:20
Rating: 5
Comment: Always friendly and always do a great job!

Name: w******* s******
Date: 2021-04-13 12:49:26
Rating: 5
Comment: This is the only place I go for my car. The employees are wonderful and they do a great job its a pleasure to do business with them

Name: P***** R***
Date: 2021-04-07 16:41:12
Rating: 5
Comment: Went in for a misfire in my 3rd cylinder. They went above and beyond to fix the problem and didnt resort to throwing parts at the car. I will be taking all my cars to them in the future.

Name: K**** Z**********
Date: 2021-04-06 10:17:13
Rating: 4
Comment: These guys always go above and beyond. I was a lil disappointed it cost me 85.00 when the gentleman quoted my a price of 60.. but I will use Jims again. Friendly service. 😀

Name: S**** P****
Date: 2021-04-01 22:14:04
Rating: 5
Comment: Used them for years. Five stars, they earn it everytime.

Name: W**** C******
Date: 2021-03-29 14:14:45
Rating: 5
Comment: I appreciate that someone from Jims always texts/calls a few days or a week later to check on you and your vehicle. Great customer service; not to mention great price on oil changes.

Name: S****** C****
Date: 2021-03-22 03:56:09
Rating: 5
Comment: Did good work at a fair price

Name: D***** G*****
Date: 2021-03-13 21:16:06
Rating: 5
Comment: They are awesome! I take all of my vehicles here and they take care of whatevers wrong.

Name: J**** R R***
Date: 2021-01-28 18:13:30
Rating: 5
Comment: Great staff! Everyone is friendly and helpful. I would recommend Jim’s to anyone with car maintenance or repairs! Like.family!

Name: E*** B*****
Date: 2021-01-04 18:45:57
Rating: 5
Comment: Very professional company. They were awesome at communicating with me. They really made me feel great about choosing their service. Very efficient work, and done quickly. They will always be the company to fix my car problems. Thank you Jims auto body & service.Ball joint replacement/ heater resisture

Name: b*** d*******
Date: 2021-01-04 17:04:37
Rating: 5
Comment: Great service

Name: D**** S*****
Date: 2020-12-08 15:30:10
Rating: 5
Comment: Since Brooklyn tire closed I have been looking for a local business to support. I have had several nails in tires and they fixed every one of them for free. I felt obligated to as least give them a chance to quote tires for my truck. I was pleasantly surprised how they found tires for me, within $5 of what a big box store was going to charge me and I get to keep my business local. The people in Jim’s are pleasant to deal with and they always try and go above and beyond. I see no need to make the trip into Jackson, when Jim’s is right here. I have also used Jim’s for body work and they do an excellent job at that too. It’s nice to have a place like Jim’s in Napoleon.

Name: J**** U****
Date: 2020-12-08 00:05:53
Rating: 5
Comment: As an almost 50 yr old female, this is one of the most trustworthy auto/body repair shops Ive ever done business with across the United States. You wont get told you need a new engine when youve only shown up for an oil change at Jims. My first visit was to their body shop almost 20 yrs ago to patch up a Honda Civic after a deer collision. Weve since had various Toyotas, Subarus and Jeeps in varying degrees of mileage/ages in for routine service or repair over the years. My husband has had a Ford diesel powerstroke in for oil changes as well as his Chevy Duramax. This shop even gave our 2000 Peterbilt a new custom paint job a few years back. It turned out gorgeous. Its impressive that Jims is able to quickly diagnose an issue, large or small and they quote you what it will cost to fix it. The price to fix never strays from that original quote. Theres never any new issues discovered during the repair process that increases their quote because they diagnose it thoroughly to begin with. The quotes for repair always seem reasonable and Im frequently surprised that it didnt add up to more money. They have an extremely wide range of expertise and theyre a pleasure to do business with.

Name: S**** H*****
Date: 2020-12-03 14:28:47
Rating: 5
Comment: They replaced a sensor on my Cobalt. Great job and reasonable price=happy me.

Name: B***** U*
Date: 2020-12-01 14:44:43
Rating: 5
Comment: As a business that focuses on driving, we appreciate that Jim’s goes above and beyond to make sure our cars stay safely on the road.

Name: T****** G******
Date: 2020-11-25 02:24:41
Rating: 5
Comment: Very helpful and went out of their way to come up with cheaper alternatives to fixing the problem. Very trustworthy and I highly recommend them.

Name: F****** K******
Date: 2020-11-24 21:06:51
Rating: 5
Comment: 10 years and 5 vehicles later Jims is still my go to auto mechanic. Highly recommend.

Name: G*** J******
Date: 2020-11-24 17:41:57
Rating: 5
Comment: Jim’s collision is very professional will use again

Name: J***** B****
Date: 2020-11-24 16:10:38
Rating: 4
Comment: It was fast and well done

Name: A****** F*****
Date: 2020-11-24 16:04:05
Rating: 5
Comment: I appreciate the quality, hometown service they provide. They finish when promised and check in to make sure all is well after the service is provided.

Name: W****** R******
Date: 2020-11-24 15:57:57
Rating: 5
Comment: Replaced wheel bearing.

Name: J**** L******
Date: 2020-10-26 18:19:43
Rating: 5
Comment: Great customer service and quick to get the job done.Will use their service again.

Name: T*** S****
Date: 2020-08-28 21:25:19
Rating: 5
Comment: Excellent service! Oil change and tire repair done quickly.

Name: B***** B*****
Date: 2020-07-22 15:01:43
Rating: 5
Comment: Wouldnt go anywhere else for auto care. They are the best.

Name: J**** H******
Date: 2020-06-29 16:56:35
Rating: 5
Comment: Jims has done solid work and repairs for me and my family for years. Havent had an issue with their mechanics or work, so I recommend.

Name: a**** p******
Date: 2020-05-12 15:29:12
Rating: 5
Comment: Jim’s Service Center is by far the best place to go to get any vehicle repair. My whole family and friends go there now for professional, quick, fair priced, and honest service. Sometimes I feel like I should give them more money, they are so fair! They treat people like you would want to be treated, its worth it to me to drive from out of town to come here even to get my oil changed. Never change Jim’s you have a customer forever!

Name: N**** Y*********
Date: 2020-02-19 20:53:41
Rating: 5
Comment: Nice informative mechanics

Name: W***** R****
Date: 2020-02-11 20:11:39
Rating: 5
Comment: Excellent service

Name: J*** L***
Date: 2020-01-22 18:22:50
Rating: 5
Comment: Great technicians and fair pricing.They have the equipment to do the job

Name: R**********
Date: 2019-09-27 14:13:13
Rating: 5
Comment: Great service and friendly people. Have taken care of my vehicles for the last several years with no issues.

Name: S**** F****
Date: 2019-08-06 18:01:48
Rating: 5
Comment: We had a problem with my truck and took to Jims. We are from Arkansas visiting with my son and daughter in law in Brooklyn. Had to shift my truck manual and had no cruise control. Jims got me in right away an found the problem fixed it . We were back on the road. Very nice people and great service. For what they had to do the bill was very reasonable price. I would recommend going there. I would go there but as I said we are from Arkansas. Thanks Jims service center for the helpThanks Steve &Kelli Fires

Name: S**** C********
Date: 2019-06-04 19:02:13
Rating: 5
Comment: Always get excellent service and honest price there! Pleasant staff and helpful!

Name: J******* T*******
Date: 2019-01-18 21:29:35
Rating: 5
Comment: Great customer service. Great work. From start to finish. And they spit shined my baby inside and out. Looks like a brand new car. Very happy!!

Name: D*** C****
Date: 2018-10-24 15:37:00
Rating: 5

Name: D**** �*************
Date: 2018-10-17 18:54:21
Rating: 5
Comment: Always great service. Been going here for years never over charge. Always honest about what needs to be fixed. NEVER worry about getting ripped off!!!

Name: D** C******
Date: 2018-09-07 15:06:53
Rating: 5
Comment: Staff is knowledgeable and personable, and mechanics do great work. Won’t take my vehicle anywhere else since I get treated like family when I’m there. I would recommend anyone to bring there vehicle to Jim’s.

Name: R****** W*****
Date: 2018-09-07 15:06:48
Rating: 5
Comment: Jims collision is the best mechanic shop that I have personally ever been too. My family has been coming here for the past 20+ years and I would never go to any other place. The people who work here are friendly and treat you like family. Just the atmosphere alone here is amazing with a warm welcome. They are a business that tell you the truth no matter what and will never over charge you for any reason. They are reasonable and good at what they do. Honesty is the best policy and they know what they are doing. Love this place!

Name: J******* H
Date: 2018-07-24 14:16:25
Rating: 5
Comment: We have the unfortunate mis-adventure of the water pump going out in my jeep as we pulled into the campground for Faster Horses. Knowing the jeep was our way home and it being a busy weekend, I had no idea what I was going to do. I called Jims and explained the situation. They assured me if I was able to have it towed there that afternoon, they would do their best to get us on the road on Monday. At 8:30am Monday morning, I called and spoke with Ray again. She assured me once again that all would be fine and that the jeep would be road ready by the time I needed to leave the campground. They even sent someone to pick us up so we wouldnt have to hire a taxi to get to the service shop. I was able to enjoy my weekend without worry thanks to their great team.

Name: J***
Date: 2018-04-27 05:19:46
Rating: 5
Comment: Labor is a bit more expensive than some smaller shops; but they are polite, friendly, and honest. They will give you professionial, unbiased, recommendations and will not do any unauthorized work on your vehicle. I appreciate and recommend this shop.

Name: J*** A***
Date: 2018-01-06 12:33:21
Rating: 5
Comment: My wifes car was damaged in an accident. The repair work was completed quickly. The paint match was excellent and the gaps between the body panels were equal on both sides of the vehicle. The damaged body lines on the vehicle were restored and straight.The customer service exceeded our expectations. Gary kept us updated on the repairs during the whole claim process. All of our questions were answered.We highly recommend this repair facility for your collision AND mechanical (they have worked on our other vehicle) needs.

Name: W**** N******
Date: 2017-08-23 23:32:09
Rating: 5
Comment: Wow! They estimated three days... it took 36 hours. Great service, good workmanship, kind people. I will definitely be back here (but not soon, I hope!)

Name: S***** K***
Date: 2016-10-28 18:39:58
Rating: 5
Comment: I unfortunately had to find the local body shop in my area because I decided to rear end someone..opps. I have to say regardless of the unfortunate occurrence Gary (who helped me through everything) was competent, reliable, and knowledgeable and worked with my insurance company to pay my deductible so what I thought was going to be an experience I never forgot for all the wrong reasons; became an experience I truly will never forget but for all the right reasons I couldnt have stumbled across anyone better for the job now Big Red is looking beautiful as the day I bought her thanks to all the everyone at Jims Auto Body Shop. I highly recommend you support your local business because when you do they have your back! I hopefully will never need body work in the future but if I do or come across someone who does I know who I will recommend and visit in the future!