Global Autoworks

category: Auto repair shop, Mechanic, Auto tune up service, Brake shop, Car repair and maintenance service
address: 1050 Fulton St, Grand Haven, MI 49417, United States
Phone: +1 616-499-4451
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM

rayting: 4.8
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: A** F*****
Date: 2024-02-15 19:36:15
Rating: 5
Comment: Excellent service and communication every time, and lower prices than getting your import serviced at the dealership. Very happy with every service I’ve had done here and won’t be going any where else.

Name: S******** L*******
Date: 2024-02-14 16:50:54
Rating: 5
Comment: Great company. Great service. Great work. 10/10 recommend! The women at the front desk is so nice!

Name: D** A*******
Date: 2024-02-04 15:14:22
Rating: 5
Comment: Always an excellent experience, if having your car repaired can be that. Everyone is very helpful and courteous. I always feel like Steve and Melissa are trying to find the best and most economical solution to the problems.
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Name: M****** C*******
Date: 2024-01-26 15:48:53
Rating: 5
Comment: Great job. Super friendly and helpful

Name: K** C********
Date: 2024-01-23 16:54:05
Rating: 5
Comment: My car broke down in Grand Haven last week Friday, it was definitely my alternator. I called them up and Michelle was so kind and let me know to have it towed there and they would look at it that day. It was a Friday so I was a bit worried and they had a loaner car available for me to use, which was a huge bonus, and helped ease my mind. They did a full diagnostic of the vehicle and did not pressure anything but made sure to note all the safety concerns. My van was ready Monday afternoon. Amazing customer service as well as just overall kind. I highly recommend!

Name: P******* O*****
Date: 2024-01-21 14:05:37
Rating: 5
Comment: Super honest and reliable. You can trust Michelle to tell you the truth and all the staff are so helpful.

Name: K**** D****
Date: 2024-01-07 20:31:15
Rating: 5
Comment: Global Autoworks services 4 cars for us. Their availability, flexibility and personal and thorough service is highly valued. The team makes clear what is necessary for safety and car health and what can wait and for how long. I appreciate the honesty and clear communication! Highly recommend!!

Name: R** C******
Date: 2024-01-07 00:02:24
Rating: 5
Comment: Had three tires with slow leak around the rim, remove them and cleaned the rim surface so the tires would seal, a added the forth one also, because you know that would leak next.

Name: R***** D*****
Date: 2023-12-21 00:20:22
Rating: 5
Comment: Recently had my BMW in for annual service, thought I might need rear brakes, after inspection not needed at this time, not so sure other providers would have recommended the same.

Name: J******* L***
Date: 2023-12-16 15:26:01
Rating: 5
Comment: I bring all of my cars to Global Autoworks. Steve and Michelle are honest, fair and exhibit excellent communication. Those are traits that are non existent in most all car service and dealerships today. They do great work and are great people!

Name: J******* S*****
Date: 2023-12-09 03:17:45
Rating: 5
Comment: Always accommodating to my schedule and discount requests. Highly recommended.

Name: d k*****
Date: 2023-12-06 16:03:22
Rating: 4
Comment: The care and the service quality was thorough and very good.

Name: j****** k*****
Date: 2023-12-06 15:19:16
Rating: 5
Comment: Professional, friendly, and trustworthy. What more can u ask for from your mechanic’s shop?!

Name: J*** S****
Date: 2023-10-26 14:22:14
Rating: 5
Comment: Good business, good people. I have been taking my cars there for years, and they have always able to keep things running smoothly.

Name: J**** J******
Date: 2023-10-09 18:14:42
Rating: 5
Comment: Friendly shop with great service. Not looking to sell you on repairs you don’t need, but keeping you on the road safely.

Name: J**** H****
Date: 2023-09-14 15:32:09
Rating: 5
Comment: Staff keeps me safe regardless if I’m in Michigan or New York. My Prius needed battery help while in NY. I called Michele at Global, she hooked me up with an Interstate Battery company. The owner drove to me, opened the car, removed battery, took it, recharged, returned, installed and refused to charge. Forever grateful.

Name: M*** B*****
Date: 2023-08-01 12:40:19
Rating: 5
Comment: Steve was great to work with. Very knowledgeable and detailed during the entire process from dropping off my vehicle to picking it up.

Name: D****** L******
Date: 2023-07-26 14:09:07
Rating: 5
Comment: Great customer service and quality of work. Explains clearly the work to be done. They are timely on their commitments. Would highly recommend.

Name: J***** R******
Date: 2023-07-24 17:48:05
Rating: 5
Comment: Another great service from Global Autoworks! I wouldnt take my car anywhere else.

Name: R***** M*****
Date: 2023-07-24 14:25:01
Rating: 5
Comment: Used this service for multiple years for any purpose from oil change to brakes to air conditioning and more. Never been disappointed. Great integrity and knowledge of their business.

Name: K** W********
Date: 2023-07-19 22:29:57
Rating: 5
Comment: Great service, excellent communication, and they stand by their work. Always a good experience!

Name: D** S***** M** L*** C***
Date: 2023-07-15 11:54:19
Rating: 5
Comment: I’m always confident that the work performed by Global Automotive is done right and always on time. Michelle has her finger on the pulse administratively and I feel respected and informed when I ask detailed questions. Thanks for the great service guys!

Name: d**** m******
Date: 2023-06-17 00:21:38
Rating: 5
Comment: I have to drive from Holland but its worth it. had an engine partial rebuild.

Name: T***** P
Date: 2023-06-15 14:41:41
Rating: 5
Comment: Alway great service!

Name: R***** S*********
Date: 2023-06-12 17:55:49
Rating: 5
Comment: This is the best place to go for work on your vehicle!! Friendly ,informative, caring and so helpful!!!! There is no other place to go except Global Autoworks!!!! I have a mini Cooper and they found a lot that needed attention . Thank you all!!!!!Rhonda

Name: D**** R********
Date: 2023-05-24 14:54:44
Rating: 5
Comment: Great people great service if you need your import serviced, and want it done right , this is the preferred place ! Work here is done without attitude, or making you feel like an inconvenience, or an idiot. And no attitude! These people rock!Thank you Global, you AREA the preferred place to go.10 stars!

Name: C**** R*****
Date: 2023-05-17 17:59:23
Rating: 5
Comment: Great place to take your foreign vehicle

Name: H***** H*****
Date: 2023-05-13 03:19:18
Rating: 5
Comment: I’ve used Global Autoworks for my car repairs 2 times now and have had great experiences. The whole team is very knowledgeable and helpful throughout the whole process. I really appreciate the great communication throughout the whole process. You can tell they really care. This time around, Steve was so helpful with answering all my questions and giving me recommendations. I will definitely being using Global Autoworks in the future.

Name: M****** B******
Date: 2023-05-09 11:11:32
Rating: 5
Comment: Very dependable mechanics. Outstanding customer service.

Name: J**** E****
Date: 2023-04-28 14:18:17
Rating: 5
Comment: Your mechanics probably checked more than I have indicated. I have not been so impressed by a repair shop for a VERY LONG TIME! Not only did they do the job efficiently as promised; they gave me more information to keep my car on the roads.. 2nd appointment happens tomorrow so I can get to see my family this coming week without finding myself stranded with a possible broken serpentine belt.Global auto has definitely earned a new customer. Thank you!

Name: K**** L***
Date: 2023-04-28 10:32:41
Rating: 5
Comment: Highest quality work and service! We first used Global Autoworks over 10 years ago when our BMW had some mechanical issues just before we were leaving on a long road trip. They were sensitive to our situation and quickly squeezed us in to resolve the issue. Now, they are the only people we trust with servicing any of our vehicles. Thank you, Steve, Michelle and team!

Name: M B******
Date: 2023-04-24 14:14:55
Rating: 5
Comment: Work done efficiently and well. Noticed a big difference in the handling of vehicle after servicing. Really like how all the parts of the car are being watched and tracked.

Name: B** S****
Date: 2023-04-19 14:15:09
Rating: 5
Comment: I bring my car to this auto repair place because they are professional and honest. This is a great team. They are better than the dealer and I only trust Michelle, Steve and Chris with my LR4! I would highly recommend them to anyone looking for high quality work and knowledge on your repair needs.

Name: W****** C C****
Date: 2023-03-29 14:19:20
Rating: 5
Comment: Very professional, cordial, and empathetic up to date communication and work verification. I am a returning customer.

Name: F**** D******
Date: 2023-02-27 15:19:20
Rating: 5
Comment: They found and fixed the problem quickly and their email system showed me pictures and kept me up-to-date. I like to be able to pay ahead of time using their online system. I’ve never had a garage do a major repair that quickly. Unreal

Name: A***** M*****
Date: 2023-02-06 16:04:07
Rating: 5
Comment: Did a great job thanks alot

Name: K** M****
Date: 2023-01-30 15:18:48
Rating: 5
Comment: Always happy with Globel. Michelle is an asset. Excellent service .

Name: W**** M*****
Date: 2023-01-19 23:13:06
Rating: 5
Comment: I am so happy with the customer service here! I was able to get my car looked at the same day I called and borrowed the loaner while they figured it out. It was fixed and ready for me to pick up by the next morning. So lucky to have our cars in good hands. Thank you!

Name: T**** K**********
Date: 2023-01-19 15:45:45
Rating: 5
Comment: Global Autoworks really knows how to take care of their customers!

Name: M**** M*******
Date: 2023-01-18 21:09:33
Rating: 5
Comment: Very thorough and professional service

Name: A** G****
Date: 2023-01-06 15:41:34
Rating: 5
Comment: I love Michelle and Steve! When I moved to the area with my mini cooper, I googled a place to bring it to and Global Autoworks was first to pop up. I called and made an appt. Went to drop it off and they didnt have an appt for me BECAUSE another business, EuroAsian uses the words Global Autoworks in their Google listing and that is who I had actually made the appt with. I decided to keep it at the real Global Autoworks on FULTON St. (Not Beacon) and I am so glad I did. They are the most knowledgeable, honest, professional, timely, nice, prople/place ever! Ive been there twice now for different things - this last time to repair my clutch and they did an awesome job!

Name: S***** S****
Date: 2022-12-03 13:23:53
Rating: 5
Comment: Great service with an exceptional staff. Definitely going to use for future service.

Name: N****** F*****
Date: 2022-11-23 15:15:05
Rating: 5
Comment: Went in for an oil change and they fixed my window for me too! Always the best service at Global!

Name: M*** P**** W********
Date: 2022-10-31 15:14:23
Rating: 5
Comment: Excellent customer service. Knowledgeable and and thorough. Have been a happy customer for years.

Name: D**** M*******
Date: 2022-10-31 14:23:07
Rating: 5
Comment: A very satisfied customer! Thanx Steve, Dave

Name: s***** w****
Date: 2022-10-18 15:37:32
Rating: 5
Comment: Great service, very friendly and helpful!

Name: D*** M*****
Date: 2022-10-12 18:12:17
Rating: 4
Comment: I had some issues with some sound dealing material under the car. They fixed the problem with no charge. Would definitely recommend them.

Name: n******
Date: 2022-10-12 02:33:40
Rating: 5
Comment: My vehicle was going into limp mode and I took it to Global Autoworks. They had it diagnosed very quickly and fixed quickly also at a fair price. I am very happy and my car is running great again. I will definitely use them for future repairs and also recommend them to others. Everyone there was also very nice(especially Michelle) and I didnt feel rushed at all. Steve also followed up with me to make sure my vehicle was operating as it should. Highly recommend.

Name: T** S*******
Date: 2022-09-26 14:11:14
Rating: 5
Comment: Great place. On time, polite, honest. We take both our cars here.

Name: K**** B******
Date: 2022-09-22 14:52:33
Rating: 5
Comment: Global Auto is a great place to have car work done. The staff is professional and welcoming, the work is done in an efficient and cost effective manner, there is a comfortable waiting area, and I would not hesitate recommending them to others.

Name: J*** J****
Date: 2022-09-09 16:39:21
Rating: 5
Comment: Very professional, fair, and convenient!

Name: F****** P****
Date: 2022-09-03 17:20:57
Rating: 5
Comment: This place is fair and genuine.i highly recommend

Name: L****
Date: 2022-08-31 15:21:08
Rating: 5
Comment: Awesome people, excellent service, wouldn’t take my car anywhere else! Thank you Global Auto!

Name: K** L*****
Date: 2022-08-25 15:16:49
Rating: 5
Comment: Always quality, professional service.

Name: R***** K***
Date: 2022-08-16 17:39:28
Rating: 5
Comment: Impeccable customer service! Steve and Michelle (sp?) are down to earth and gave me such a wonderful experience as a first time customer!

Name: R**** T*****
Date: 2022-08-06 16:17:18
Rating: 5
Comment: They did great job on my car.The price was fair.Work was done on time.Very happy with the service.

Name: M****** P*******
Date: 2022-08-04 14:56:06
Rating: 5
Comment: Went in for an oil leak and they diagnosed the issue and determined it was under warranty. Save me $$$ Thank-you Global Autoworks! As usual everyone involved was helpful and courteous!

Name: S**** B***
Date: 2022-07-26 17:43:51
Rating: 5
Comment: Incredibly helpful people and amazing service!

Name: K****** M********
Date: 2022-07-14 19:19:32
Rating: 5
Comment: Michelle was SO amazing and kind to work with. They were fast, efficient and thorough, highly recommend!

Name: K**** D****
Date: 2022-07-13 20:30:31
Rating: 5
Comment: Promptly fixed blower motor issue - same day! Works great now!

Name: A***** S*******
Date: 2022-07-05 17:01:05
Rating: 5
Comment: The staff are amazing and the service is top notch!

Name: L***** T****
Date: 2022-06-23 14:30:20
Rating: 5
Comment: Highly recommend! Very helpful and I trust them completely with my car.

Name: C*** W******
Date: 2022-06-10 02:02:41
Rating: 5
Comment: Did good work and are very pleasant to work with.

Name: C**** A*******
Date: 2022-06-06 16:27:14
Rating: 5
Comment: Great work from the team at Global. Always friendly, efficient and excellent!

Name: m*** c***
Date: 2022-05-16 18:13:16
Rating: 5
Comment: Just stopped to check out dashboard icons display, possible oil change. Checked it out for me and reset. In and out, easy peasy, always there for me! 😊

Name: M****** R********
Date: 2022-05-11 14:08:02
Rating: 5
Comment: I had an alternator fail on my GL320. GA replaced and corrected that problem effectively and efficiently. Later the car started shredding serpentine belts. They replaced the tensioner pulley and the belt. it happened two more times. It was eventually determined the alternator pulley was the culprit. They fully refunded the repair costs caused by the bad alt pulley and I didnt even need to ask. It took a few trips in but they always took care of me, the towing, and my transportation needs. That is a level of care and integrity seldom seen today. It is usually a complete waste of time to even ask if a shop will accept responsibility for a mistake, that is not the case at Global Autoworks. I drive from muskegon and pass many shops to get there. I am sold on the service, care and integrity.

Name: M*** R********
Date: 2022-03-18 19:39:33
Rating: 4
Comment: I took my BMW to Global Autowerks for a minor issue. My car is equipped with a tire pressure monitor system. There is a sensor for each tire to ensure all tire pressure is consistent. More importantly is It warns if a tire is leaking. One sensor had failed. I made an appointment and received an estimate for a new sensor and about how long it would take to install. I was told one hour so I waited. Not surprising the car was ready we’ll under an hour and works fine. I like Global Autowerks especially for my foreign car repairs. Good work at reasonable rates and pretty fast.

Name: J** B*
Date: 2022-03-04 20:16:27
Rating: 5
Comment: Stopped in with a dying battery and no appointment. They got me in right away and I was back on the road in about 30 minutes. The price was reasonable too!

Name: J* E*****
Date: 2022-02-28 17:33:24
Rating: 5
Comment: Great Customer service, Would recommend to Others.

Name: M*** A*****
Date: 2022-02-14 12:49:59
Rating: 5
Comment: Courteous and prompt staff. I came in for (1) belt noise and (2) an oil leak on the passenger side. Technician troubleshot a bad serpentine belt tensioner and a bad turbo. While I trust the diagnosis, I would have appreciated a more thorough explanation on the turbo. For example, is it the upper, lower, or both turbos that are causing the leak? Perhaps it would be appropriate for the technician to provide a more detailed outbrief (in person) at the time when the diagnosis is provided.

Name: E**** S********
Date: 2022-02-11 03:15:58
Rating: 5
Comment: I recently traveled 4500 miles in my Land Rover LR4 and wanted to get an oil change and a benchmark of fluid levels from a local (versus Grand Rapids) service center that could be trusted to inspect and service a Land Rover. I was hesitant to use the usual oil service centers. I have never done business with Global so I thought this may be a good chance to see if this is a firm I can trust. My first experience was a positive one. Service check in was simple, told it would take an hour and it did almost to the minute. I was provided with a printed report of the service provided and the overall condition of my Rover including photos of oil level and the condition of my air filters. I plan to continue using Global for future service. Stay tuned.

Name: E******* D****
Date: 2022-02-10 19:41:54
Rating: 5
Comment: I have been taking all my vehicles to Global for years. They continue to impress and stand behind their work.

Name: M**** B
Date: 2022-02-09 23:19:40
Rating: 4
Comment: Steve and his team are always very professional and fair and are our go to for service and repairs on a couple of our cars. They are very honest and going to be upfront on what they recommend for service. They are not into gouging or trying to add unnecessary work like some other local places I have used in the past.

Name: S**** M******
Date: 2022-02-09 17:45:41
Rating: 5
Comment: The people at Global have been terrific. They are responsive to the needs of their customers, and they have provided solid advice and service. Thank you!

Name: B****** R********
Date: 2022-02-01 17:40:24
Rating: 5
Comment: This was my first visit and it felt like they already knew who I was when I walked in. The service was quicker than they told me. Even their Internet was cut off due to some unforeseen circumstance and that didnt stop them from having a backup invoice system already set up to allow me to pay right then and there. Professional through and through.

Name: S***** B*****
Date: 2022-01-25 19:00:59
Rating: 5
Comment: They were friendly, on time, great work, !

Name: A****** S******
Date: 2022-01-21 13:45:44
Rating: 5
Comment: I went to their shop for their mechanic to estimate to replace the alternator. Everyone was polite and helpful.Thank you

Name: W*** Z******
Date: 2022-01-11 21:15:08
Rating: 5
Comment: Michelle greeted me at the desk when I arrived and reassured me that Global had previously seen and repaired Acura TLs with similar issues as mine - that my case was not unique. After reporting out on the diagnostic results and follow up service recommendations Michelle and Global very professionally accepted my decision to not take next steps immediately in order to take the time I need to further consider the recommendations.Thank you Global for your caring and considerate approach to customer service.

Name: P*** M**** G*****
Date: 2022-01-11 14:28:46
Rating: 5
Comment: Fantastic service! Extremely thorough and fast. I highly recommend them for auto repairs.

Name: C**** G****
Date: 2022-01-10 16:25:08
Rating: 5
Comment: I had my car serviced at Global Auoworks and I am very satisfied. My car was making some noise and when diagnosing the vehicle, It was determined that my idler pulley was bad. They ordered the parts and made the repair and my vehicle was fixed good as new. No more noise, I will definitely go back to them in the future.2008 Volvo S80 T6

Name: B******* H****
Date: 2022-01-05 14:29:04
Rating: 5
Comment: Exceptional service that is tailored to specific customer needs, with an honest, thoughtful, and comprehensive team. Their staff is very accomodating of customer needs and inquiries, free from gimmicks and no questions asked. Offer loaner cars, provide detailed explanations, and tailored solutions to customer needs. Locally owned!

Name: P*** P*******
Date: 2021-12-16 14:53:46
Rating: 5
Comment: The team at Global Autoworks worked on several issues with our 2015 Subaru Outback. Outstanding communication. Excellent transparent pricing with detailed breakdowns and very competitive pricing. They also have a great online tool that is easy to use. All around fantastic experience. Highly recommend!

Name: D** C******
Date: 2021-12-03 23:04:02
Rating: 5
Comment: Global Autoworks comes through again. Had battery issues. They diagnosed it as a bad battery that they replaced a couple years ago and told me it was still under warranty. No charges. Glad they keep better records than I do. Thanks.

Name: A** A******
Date: 2021-11-18 21:27:28
Rating: 5
Comment: I had a leak in radiator hose. They got my vehicle in quickly and had it fixed and I was back on the road the following day. They had to order a speciality part or it would have been done sooner. Good customer service.

Name: D****** G******
Date: 2021-11-01 13:38:48
Rating: 5
Comment: Quality service you can trust! They know everything about BMWs & how to get parts. Ive been very happy with their customer service & the professional certified mechanics.

Name: C********** F****
Date: 2021-10-25 21:54:29
Rating: 5
Comment: Wonderful experience. Will gladly return for more work when needed. Honest, transparent, thorough company. Great communication. Repaired water pump and timing assembly on our Ford Edge. Happy to recommend them.

Name: l**** r***
Date: 2021-10-20 20:52:03
Rating: 5
Comment: Global is the only shop I take my vehicles to. They are very professional and always do great work with a quick turn around time. They also have a very convenient after service text message system that shows you exactly what happened from vehicle drop off, to vehicle pick up. this system has all notes from the service writer and the technician along with a checklist of things that were done. Very satisfied as always!

Name: M**** V**
Date: 2021-10-18 22:26:26
Rating: 5
Comment: Nice to have a loner vehicle while they worked on mine. Everyone is super nice and accommodating.

Name: K** W********
Date: 2021-10-18 14:11:23
Rating: 5
Comment: Wonderful group to work with. Extremely good at communicating via text, phone and email. I always know status of my repair. Have never needed multiple visits to get issues resolved. Work always competed on time and at the stated price.

Name: S***** C*********
Date: 2021-09-23 15:04:43
Rating: 5

Name: C**** H******
Date: 2021-08-20 21:30:12
Rating: 5
Comment: I have been taking my vehicles to Global Autoworks for many years and have never had a bad experience. They are honest, reliable, thorough, patient and incredibly kind!!!

Name: M*** K****
Date: 2021-08-04 14:17:21
Rating: 5
Comment: Steve and his team are always fantastic. They have worked on my M for 10 years now. Just brought in my Mercedes for AC work and they turned it around in a day. They are great to work with and always give a straight answer and solution.

Name: D*** M*****
Date: 2021-08-02 17:07:29
Rating: 5
Comment: Very professional! Communication was excellent, timing was great, and the car drives like a dream. Highly recommend!

Name: W****** D********
Date: 2021-07-30 13:33:22
Rating: 5
Comment: Steve was professional and went beyond the call of duty to help me. When we figured out that my car was not worth repairing, he gave me a very fair price for the diagnosis and good advice on what to do next.

Name: H***** G****
Date: 2021-07-21 20:19:03
Rating: 5
Comment: They take great care of my car!

Name: L***
Date: 2021-07-08 17:00:26
Rating: 5
Comment: Came in earlier this month and told them my car is completely dead (alternator issue) this shop was the 7th shop I tried bringing my car to because I’ve been turned away since my car is a Cadillac but luckily they took my car in and told me they have some cars ahead of me so in my mind I’m thinking it’ll be a couple of days maybe a week before I can get a quote but nope, the next day Michelle called me and told me everything, the pricing, what the issue was, all the information I needed. I will definitely be coming here for any car problems that come up.Highly recommended.

Name: E*** L***
Date: 2021-07-02 15:31:52
Rating: 5
Comment: After leaving my car for three weeks, the dealer’s repair shop still couldn’t give me an estimated date to diagnose the problem, let alone do repairs. I then picked up my car and called Global Autoworks. They apologized that they couldn’t get me in for two days. (After I received no apology from the dealer for keeping my car for three weeks!) Two days after that, my vehicle was repaired. I wish I’d gone there first. Total satisfaction. They are my new go-to repair shop!

Name: C******* C******
Date: 2021-06-29 18:58:24
Rating: 5
Comment: Customer service was 101% here. They were all friendly and very professional. Busy schedule but Steve was able to squeeze me in and was able to get work done the next day (wouldve been same day but I work evenings) Big waiting area with coffee bar and high table top if you need to do work and/or charge any devices. Excellent service will definitely be back in the future.

Name: R***** G*****
Date: 2021-06-25 13:54:30
Rating: 5
Comment: Outstanding customer service and quality work. This company stands by their work and there will be no question that they will have my business in the future. They provide excellent service and a loaner car each time I needed service and they worked around my work schedule to make it a smooth transition. Cant say enough. Thanks again.

Name: R***** C******
Date: 2021-06-21 17:10:55
Rating: 5
Comment: Great service and they keep you informed on what they doing and when. I recommend GLOBAL AUTO👌👍🏼🤙

Name: N**** P**
Date: 2021-06-10 19:05:18
Rating: 5
Comment: I am an RN working in Muskegon during the Covid Pandemic Emergency and to my dismay was in need of urgent repair on my Mercedes Benz S550. I would normally only service this vehicle at a Mercedes dealer for obvious reasons, but the nearest one was located in Grand Rapids. Thank GOD for Global Autoworks who not only serviced/repaired my vehicle quickly and professionally, but treated me with kindness and respect. They were knowledgeable about my suspension/strut failure and gave me great pricing which was very much appreciated. Thanks Steve and Michelle for being there when I needed you. Stay Safe! ❤️~PATRICIA

Name: b**** L***
Date: 2021-06-08 15:49:56
Rating: 5
Comment: Honest and upfront on what needs to be done, why, and how much.

Name: i*** l*****
Date: 2021-05-28 14:26:42
Rating: 5
Comment: Easy to work with with a great appClean user friendly waiting roomPhone calls and text messages with updatesKnowledge of Porsche excellent

Name: M*** M*******
Date: 2021-05-15 10:39:56
Rating: 5
Comment: 100% would recommend to anyone. They treated my vehicle like it was their own.

Name: R*** B*****
Date: 2021-05-03 11:40:52
Rating: 5
Comment: These folks are outstanding. We have been customers for years, our kids and granddaughters as well. We absolutely trust the quality of their work and responsiveness. Are they perfect, nope, but in that rare occurrence they always make it right. Their honesty and integrity makes them standout.

Name: H*** S*************
Date: 2021-04-19 13:11:51
Rating: 5
Comment: They are absolutely amazing there. They are incredibly professional and timely. Very upstanding and will help you out the best they can and are reasonably affordable. Will definitely use their services again if needed in the future!

Name: M****** S*******
Date: 2021-04-14 15:24:09
Rating: 5
Comment: Found a fuel leak. Suggested talking to OEM dealer for warranty. Did so, covered under a safety recall. Great service suggestions.

Name: J*** Y*****
Date: 2021-04-10 16:24:53
Rating: 5
Comment: Most honest repair facility we have ever worked with. Thank you!

Name: M***** E****
Date: 2021-04-01 13:23:43
Rating: 5
Comment: Global continues to provide excellent service. Thank you so much, Global.

Name: J** R****
Date: 2021-03-24 18:14:06
Rating: 5
Comment: I have gone to Global for years. Steve and his team have always gone above and beyond to service my familys cars. Always quality service and fair pricing. I recommend them to anyone, especially if you have an import.

Name: C****** H*****
Date: 2021-03-10 22:06:02
Rating: 5
Comment: Global Autoworks is professional, honest and efficient. They explained my car care needs in person and in writing. Steve explained the “must do” maintenance and the items that I can wait on. I will definitely use them for my car needs.

Name: J***** C*******
Date: 2021-03-10 20:42:49
Rating: 5
Comment: Went in for an inspection about things I was aware of, came back with even more knowledge about what was going in with the car. Very good about not having you there all day. Even the people at the front desk are knowledgeable about cars. Haven’t seen a shop actually send you the tech notes of what was going on before so that was new, they know how to run a business the right way.I work on my vehicles myself but these guys are the ones I’d trust to if I’m not able.

Name: J***** J******
Date: 2021-02-27 13:15:27
Rating: 5
Comment: Communication via text message and phone, online payments, low touch, great service and quality.

Name: D*** F*****
Date: 2021-02-19 18:55:26
Rating: 5
Comment: Easy to work with, and kept me informed along the way. Would 100% return.

Name: A*** P****
Date: 2021-01-14 13:12:41
Rating: 5
Comment: These guys seem to always get it right. I took my Honda pilot there for what I thought was going to be a very expensive heater core replacement, but they diagnosed a bad valve instead and I probably saved $1000 dollars. My heat is working normally again. Great work!

Name: K*** W*******
Date: 2020-12-11 16:56:50
Rating: 5
Comment: Great service for our Toyota, Honda, and classic Corvette vehicles. Helpful communication from the owner and office staff, and also direct online communication with the service tech working on my car. A+ and highly recommended.

Name: K*** E****
Date: 2020-12-08 00:57:08
Rating: 5
Comment: The only place I take my cars. Always great service and fair pricing.

Name: M*** M****
Date: 2020-11-18 14:53:41
Rating: 5
Comment: I have an exhaust smell in the cabin and they were able to quickly diagnosis the issue. Although I have not yet fixed the issue (due to my own delay) they were very transparent and professional. Easy to deal with via text and everything can be done though a personalized link.

Name: V***** H*****
Date: 2020-11-11 21:57:33
Rating: 5
Comment: They are extremely professional. Their service is outstanding. The staff is so very friendly and courteous. I highly recommend Global Autowotks.

Name: J**** N*****
Date: 2020-11-07 17:01:45
Rating: 5
Comment: My Q5 visited and spent a month in three local repair shops chaisng a p0016 code and needless to say no one could figure out what was causing the p0016 code and causing my car to misfire. My appointment with Global Autoworks was on Wednesday and they had my car running smoothly Thursday morning with professional communication along the way. I would definitely recommend Global Autoworks

Name: M*** M*******
Date: 2020-10-22 16:59:25
Rating: 5
Comment: Great service, finished when promised and friendly to work with. I will be returning.

Name: S**** F****
Date: 2020-10-19 14:11:17
Rating: 5
Comment: Quick service and friendly staff. #supportlocal

Name: S****** M*******
Date: 2020-10-18 13:59:52
Rating: 5
Comment: Just OUTSTANDING service. I had been having a problem with my turbocharged Mazda Miata ever since the Mazda dealer worked on it last fall. In fact, they worked on fixing the problem that they created for three additional days and could not figure out what they had done wrong to impair its performance. I described the issue and the symptoms to Jacob and one of the mechanics and they went to work to not only correctly diagnose the problem but to fix in short time what the dealer could not do in almost four days. And, Global beat their own time estimate by a full day, putting me back on the road with a great running car. I have had most of my non-warranty work done here before, and they deserve to have all of my business and yours, too.

Name: B F****
Date: 2020-10-08 09:56:27
Rating: 5
Comment: They were very open, honest, and professional from the 1st phone call.I love how they have their text message service set up. It makes things very smooth.I will definitely keep coming back here for any of our LAND ROVER LR3 needs!

Name: B****** L**
Date: 2020-09-21 18:03:09
Rating: 5
Comment: I am not a car person. I dont know what they need, when, or how much it should cost. So its essential for me tioo go someplace I can trust. Time and again, Steve and the staff at Global Autoworks have shown me that they are interested in my car and me. We have a relationship built on trust which is sent Im happy to recommend them to anyone who cares about their car and wants it to last.

Name: J***** G******
Date: 2020-09-14 13:26:21
Rating: 5
Comment: Quickly serviced my 2011 BMW X5. After they identified a bad fuel pump, they immediately ordered a replacement. Upon receipt of pump they immediately installed it. During the process they provided excellent status updates. If you want rapid good quality BMW work, Global Autoworks delivers.

Name: J***** K******
Date: 2020-09-02 18:02:19
Rating: 5
Comment: Extremely prompt, professional service! Will be my regular service shop for my bmw. 😀

Name: K****** L*******
Date: 2020-08-27 13:24:32
Rating: 5
Comment: Very good service at reasonable price,Very professional, efficient, easy to work with.As a bonus they print detailed result of your car inspection.

Name: d***** D*****
Date: 2020-08-12 16:58:24
Rating: 5
Comment: Very nice and thorough. I appreciate the time he took to check out my problem.

Name: C*** W*****
Date: 2020-08-04 13:02:34
Rating: 5
Comment: After years of being disappointed with local dealers, we started taking our Mercedes GL450 here. The service, quality of repair, timing and honesty keep us coming back (and worth the drive from Grand Rapids).

Name: K*****
Date: 2020-07-30 14:46:03
Rating: 5
Comment: They did an amazing job on my s40, drives like a dream! Pricing on everything was well worth it! Very happy with how everything turned out!

Name: S****** S****
Date: 2020-07-29 12:54:42
Rating: 5
Comment: I was highly impressed with how friendly and professional the staff was at Global Autoworks! They were easy to work with and did an excellent job. I would highly recommend them. They don’t just care about cars; they care about people.

Name: N*** S*********
Date: 2020-07-28 12:59:37
Rating: 5
Comment: Friendly and knowledgeable staff, will definitely be bringing my tdi back to these guys if I need anything else

Name: C****** H*****
Date: 2020-07-22 18:21:21
Rating: 5
Comment: The customer service was excellent. I was able to get an appointment when I needed and they did a comprehensive inspection. I will definitely use them again!

Name: C**** S********
Date: 2020-07-20 14:38:06
Rating: 5
Comment: Global Autoworks was professional from start to finish with 1995 Mercedes 500SL. As a female in the specialty foreign automotive world I have unfortunately been taken advantage of on numerous occasions. Michelle was amazing to work with and built a relationship with trust and expediency. Re-upped AC and fit in an oil change. Still working on potential solution for interior console parts which are unavailable for this late model vehicle. Great experience, great results! They are also COVID-19 responsible with every aspect of business. Thank you Global Autoworks. I will be back.

Name: M**** B*******
Date: 2020-07-07 18:07:46
Rating: 5
Comment: The staff are very friendly, and thorough with their work. I would highly recommend taking your vehicle to them!

Name: R** J********
Date: 2020-06-11 14:56:01
Rating: 5
Comment: Brought in my Lotus for repairs. The Lotus distributor had problems sending parts. Global was fantastic about keeping me up to date on the status of my car. Once the part was in, the car was fixed promptly. I would highly recommend.

Name: C***** B***** (*******
Date: 2020-06-04 14:49:11
Rating: 4
Comment: Great experience! Great service! Competitive pricing!

Name: W*** T******
Date: 2020-05-14 15:54:03
Rating: 5
Comment: They did an awesome job on my Subaru highly recommend

Name: K**** B******
Date: 2020-05-13 01:21:40
Rating: 5
Comment: Global Auto extremely professional and accommodating both a year ago and during time of challenge. Good to know my auto is in good hands.

Name: A***** K**********
Date: 2020-05-06 21:48:51
Rating: 5
Comment: I am treated with respect. I can trust you. I know that the work will be done perfectly and the cost will be reasonable

Name: J*** B****
Date: 2020-05-06 20:19:02
Rating: 5
Comment: I have always been pleased with Global Autoworks professionalism & knowledge for servicing Volvo cars. I highly recommend Global Autoworks!

Name: D**** B****
Date: 2020-05-05 23:42:25
Rating: 5
Comment: Global Autoworks always does great work at a great price. I also appreciate the communication regarding what they have found and what was done to fix the issue.

Name: C**** T*****
Date: 2020-04-17 19:32:05
Rating: 5
Comment: The staff at Global Autoworks, is very kind and friendly.

Name: L**** B****
Date: 2020-04-04 01:25:38
Rating: 5
Comment: It is so nice to have local expertise in handling mechanical issues on foreign cars. They are prompt, thorough and professional. I would highly recommend Global Autoworks.

Name: N***** H***
Date: 2020-03-11 11:21:28
Rating: 5
Comment: Update:I have continued to come back to Global Autoworks exclusively. They have continued their fair and prompt service on both my families cars. I feel listened to and understood when discussing the repairs. They help me set a priority on my repair and maintenance schedule that helps me understand the financial requirements that might be coming up down the road. Still a loyal customer and so grateful for the loaner cars they provide.Original:I am new to the area and finding a place you can trust to take care of your car is never easy. Well this time it was. Not only is Global Autoworks just down the street from my office, but they are friendly and trustworthy too. I appreciate the service they provide and their use of technology is fantastic. I can get online and view my inspection report with pics and comments. Great job guys!

Name: E*** J*********
Date: 2020-03-04 14:06:42
Rating: 5
Comment: Fantastic. So responsive and helped me to decide what was necessary with the repair of my older Volvo.

Name: M****** V************
Date: 2019-12-10 21:14:39
Rating: 5
Comment: This place is awesome they do the best work out there. they will leave your car like new i highly recommend this place . They are so good and fast workers .

Name: R**** P******
Date: 2019-10-09 13:34:42
Rating: 5
Comment: They helped get me back on the road. Very friendly and caring people.

Name: k**** m******
Date: 2019-09-12 23:41:26
Rating: 5
Comment: Always great serviceFair prices

Name: K**** S*****
Date: 2019-06-18 12:02:35
Rating: 5
Comment: Great Customer Service. Extremely Fast and Efficient.

Name: C****** M*****
Date: 2019-06-04 21:58:34
Rating: 4
Comment: Update: While I still think this shop employs extremely qualified and efficient mechanics, my last couple of experiences were less than stellar. Im bummed because for several years I thought this place was the one for repairing my Audi and Jeeps.Previous Review: EXCELLENT SERVICE. I highly recommend this shop. The customer service is superb. They are efficient and their expertise is unmatched. They respect their customers and dont return the car with greasy handprints on the door and steering wheel like the other place weve used. From oil changes to significant repairs, our experiences have always been positive.

Name: W****** L***
Date: 2019-03-27 11:28:29
Rating: 4
Comment: Great service at a fair price for your foreign auto service.

Name: J***** R**** R********* I**
Date: 2019-03-07 20:29:51
Rating: 5
Comment: Excellent experiences with this business on multiple occasions. Honest, fair, exceptional service and highly skilled mechanics

Name: S*** W*****
Date: 2019-01-27 14:50:23
Rating: 5
Comment: The guys at Global Autoworks were very professional and thorough. I was advised as to what repairs my vehicle needed and was provided an itemized cost per service with the ability to choose a la carte which services I wanted performed and which I would hold off on. They were prompt at getting me in and had a quick turn around time. I got my Volvo back all ready to go for a very reasonable price. I would Highly Recommend the guys at Global Autoworks.

Name: B** F*******
Date: 2018-06-22 01:58:31
Rating: 5
Comment: Good work after working out details with insurance took some fanagling.

Name: P**** D*****
Date: 2018-05-02 19:12:13
Rating: 5
Comment: Great bunch of knowledgeable people. In and out on time, everytime! Very affordable.

Name: M****** C****
Date: 2018-01-10 17:47:34
Rating: 5
Comment: Great place and great service. The only place I bring my cars too.

Name: s***** 5**
Date: 2017-10-02 13:50:58
Rating: 5
Comment: We moved to the area in January and we didnt have a local mechanic. Im selling our Mercedes C300 and was nervous about finding a good mechanic. I brought the car in to check the Mercedes Service B. I was very impressed with the Steve and the mechanic who told me the brake fluid was fine but it needed some radiator coolant. Its great to feel youre not being taken advantage of, thanks Global!

Name: H******** P*******
Date: 2017-09-30 23:43:59
Rating: 5
Comment: Professional and knowledgeable staff for foreign and domestic vehicles.

Name: b***** t
Date: 2017-07-21 18:04:55
Rating: 5
Comment: Fantastic service and friendly, very knowledgeable staff. Were spot on with the electrical issue in my Mercedes R-class. Took the time to talk to me about it and while I initially disagreed, they remained friendly and showed me that they had nailed it! Thanks guys!

Name: m*** m*******
Date: 2017-06-06 12:43:28
Rating: 5
Comment: I have an older CLK 430 Benz, Global has provided great service and repair work. I am looking at another Benz and Steve at Global was my first contact for advice surrounding the potential purchase. We are fortunate to have a shop in Grand Haven with this level of quality automotive service and repair.

Name: P*** J*********
Date: 2017-03-22 00:40:13
Rating: 5
Comment: Shout out to Global Autoworks for Steve and Ryan taking super awesome care of me! Ive been looking for someone great to take my car to since moving to GH. Glad I found them!

Name: J*** K*****
Date: 2016-09-13 17:39:16
Rating: 5
Comment: I came in unannounced and requested service while I waited. GA assigned a technician to service my needs almost immediately. I was impressed.

Name: P*** P
Date: 2016-07-21 17:53:10
Rating: 5
Comment: 2011 Tiguan less than 30k miles, with an engine warning light. Spoke with Global and drove in for an evaluation. They diagnosed the problem as a problem with the high pressure fuel pump. Rather than just suggesting a shop repair for about $600, Global suggested that I contact Volkswagen even though the warranty expired. Their reasoning is that the pump should not have failed this early. I contacted the Dealer and later Volkswagen Customer Service who stated that they would cover the pump if repaired at their dealer. Asked Global to change oil and otherwise check the vehicle, and later picked it up to take to VW. Talk about a great Company, Global will be servicing both my imports from now on. They did not even charge for the diagnosis as they explained it did not take much of their time. Dealt with three individuals while the car was there, all three were knowledgeable, personable and easy to deal with. Thanks guys!!!! This review is over a year old and is now being reported as last week. Not good.

Name: A***** G*****
Date: 2016-06-15 19:16:20
Rating: 5
Comment: These guys are amazing!! They really know their stuff and have always helped me out in a pinch. I will continue to come back and recommend them to anyone who needs a mechanic!

Name: J****** M*******
Date: 2016-03-15 17:44:37
Rating: 5
Comment: They have been a great addition to the Grand Haven area for quite some time now. Easy to communicate with and I can only recall one instance where I had a negative experience which was resolved by speaking directly with Steve to have the problem resolved with no further incident. They have always provide quality work at a fair price. I fear that because they have become so good at what they do that they will soon run out of space and talent which could mean I will not be able to get in there with a 24hr or less notice like I do today. Great for them, not so much for long time customers but until that day comes, this is the place I will take my cars.

Name: J*** D
Date: 2016-01-05 21:59:12
Rating: 5
Comment: Great experience each time Ive been there. Shop is clean, employees are courteous.

Name: M******* g*******
Date: 2015-12-15 13:58:14
Rating: 5
Comment: Highly recommend Global Auto works for all your car repair needs. Theyre up front and honest about your vehicle and dont try to talk you into stuff you dont need. Its hard to find a shop that you can trust like Global.

Name: M**** T*******
Date: 2015-11-17 14:36:06
Rating: 5
Comment: Very pleasant experience. Answered every question I had with detail, and I was surprised at the number of things they DIDNT charge me for. This is a well run business that definitely made me feel like my customer experience was more important.

Name: L**** S****
Date: 2015-11-13 00:35:14
Rating: 5
Comment: The staff at Global Autoworks has proven to be extremely knowledgable and trustworthy, and able to provide the highest quality work while being flexible enough to work around my schedule.

Name: J***** S********
Date: 2015-10-27 17:19:14
Rating: 5
Comment: Excellent service and professionalism from the front desk to back in the shop!

Name: r***** b***
Date: 2015-09-29 19:15:10
Rating: 5
Comment: Whole team at Global Autoworks were very professional and Scott was extremely understanding of my situation. They work hard to get your car fixed properly the first time, at a reasonable rate to both the business and the consumer.I will definitely recommend them to anyone I know and although I hope that I dont become too much of a regular, when maintenance or repairs are needed I will seek them out.

Name: R***** R**********
Date: 2015-09-16 21:44:47
Rating: 5
Comment: What a great bunch of guys! Willing to stay late for you, willing to listen to and look at your car problems, search the nation for the parts you need and go above and beyond the call of duty to get you back on the road. Fair prices, good solid work and go out of their way to let you know what your car needs. I bet they would run into a fire to save a kitty and good coffee and peanuts

Name: J** B***
Date: 2015-09-15 19:07:59
Rating: 5
Comment: I had been a regular customer of Global Autoworks since the day they opened. I have nothing but trust for their work and their word. What has always impressed me is that they tell you what should be done now and areas to keep an eye on for the future.My one regret is that I no longer work in the Grand Haven area and live 100 miles away. Even with that though, Ill make the 200 mile round-trip just to have them do the work.

Name: N***** B*******
Date: 2015-09-01 20:16:41
Rating: 5
Comment: Once again, I am taken by surprise by the sheer competence, professionalism, and helpfulness of this place. Having bought my first ever import recently, Ive gotten used to seeing these guys. So, when the husband was lax on getting my domestic in for an oil change, I cut corners and brought it here. And theyve proven to me, once again, how wonderful they are. Not only did they take care of that little pesky oil change thing, but they reviewed the Service engine soon situation, the blinker problem, and the groaning problem in the axle (did I mention that my domestic is OLD and has had a hard life?).

Name: K**** M****
Date: 2015-03-17 17:40:43
Rating: 5
Comment: I started taking my vehicles to Global Autoworks shortly after they opened. I have not taken them anywhere else since. The waiting area is clean and welcoming. Steve, Mike and all the guys are awesome! They go above and beyond. Customer service is top notch! They are honest, caring, and professional. I highly recommend them! Thank you guys for all you do!

Name: A**** L******
Date: 2014-12-17 16:25:22
Rating: 5
Comment: Very honest, trustworthy and provides excellent customer service. I feel confident each time I have to bring my car in for servicing. I never feel like they are trying to pull the wool over my eyes because I am a woman. Steve and his crew are awesome. Top notch guys!

Name: B**** L***
Date: 2014-09-08 13:29:03
Rating: 5
Comment: I have never had a more professional and pleasant experience with an automotive service provider. Steve and his staff stand as an example for all to emulate.

Name: J*** Q****
Date: 2014-07-19 04:24:39
Rating: 5
Comment: Incredible service. Had to bring my car in for a flat, without an appointment and they were able to see me right away. Really felt like I got an excellent deal on the price too. As an out of towner, I would highly recommend this place to anyone in need of quality auto care.

Name: R***** W*****
Date: 2014-06-24 15:06:41
Rating: 5
Comment: Steve and his crew did a terrific job! They under-promised and over-delivered! I paid slightly less than I was quoted (a pleasant surprise!) and my vehicle was ready earlier than anticipated! Thanks!

Name: A****** D******
Date: 2014-06-04 16:40:49
Rating: 5
Comment: Fine service all-around. Friendly welcome, and very quick turn-around timewise. Pleasant waiting area.

Name: S***** M****
Date: 2014-05-30 15:00:07
Rating: 5
Comment: Global Autoworks does great, efficient work. The customer service is top-notch. Im very happy to have a service garage I feel I can rely on. Thanks Global.

Name: M*** G****
Date: 2014-04-11 21:37:32
Rating: 5
Comment: As an entrepreneur, the honest, conscientious, high effort, expert service I received opened my eyes that a tarnished industry can be transformed by young, intelligent entrepreneurs capable of making our daily lives better, one service at a time. Excellent job!

Name: B*** B*****
Date: 2014-02-25 22:27:09
Rating: 5
Comment: I have now become a repeat customer. Its the customer service that did it for me. Of course the job was done on time and at the quoted price, but it was the rest of what they do that has me coming back. They have provided a ride to and from work while my car was worked on and checked and topped off fluids between services. I personally like the guest area they have set up while you are there. It is clean! Keep up the good work!

Name: L**** H*****
Date: 2014-01-24 21:20:42
Rating: 4
Comment: Good prices, quick service, and very clean shop. The staff is friendly and not pushy!

Name: D*** D
Date: 2013-11-08 22:21:00
Rating: 5
Comment: Great experience from start to finish. Through job of explaining the work that they recommended be done and some alternatives as well. Completed the work at the commited time and at pickup, the Tech. walked through what had been done and why and answered all my questions. This is now my place for all the work on my 328. Great job and thanks.

Name: J** S*******
Date: 2013-10-30 17:23:20
Rating: 5
Comment: Im not proud of it, but I am your stereotypical woman. Please dont even ask me how to open the hood of my Volvo ... Ill have to read the owners manual. That is why using Global Autoworks has been an incredible experience for me. Steve and his team explained every process and repair in detail and in terms I could understand. And, get this ... even told me I could wait on an expensive repair for several months. For that alone, they have a loyal customer. I used to dread auto repairs because I never felt like I could trust the dealership or repair shop. Global Autoworks is a place you can trust, with incredible service, and reasonable pricing.

Name: K**** O****
Date: 2013-07-27 04:04:49
Rating: 5
Comment: Friendly, quality service done quickly and done correctly.

Name: T**** M****
Date: 2013-07-21 15:52:47
Rating: 5
Comment: Great communication from these guys! After taking my Volvo to two different places to get the air conditioning diagnosed (including the dealership in Grand Rapids), Global Autoworks was the only place that could figure out the problem. I paid almost as much at the dealership to get it unsuccessfully diagnosed, as I did to have it repaired at Global Autoworks. Nice to have an honest group of guys who can critically think, rather than just sell parts.Thanks again!

Name: A*** M*******
Date: 2013-06-18 14:58:41
Rating: 5
Comment: I am a new customer to Global Autoworks, they have a very comfortable waiting room and great customer service. They were willing to fit my car in for service and was very competitive compared to the local dealerships.