Firestone Complete Auto Care

category: Tire shop, Auto air conditioning service, Auto repair shop, Brake shop, Car battery store, Car repair and maintenance service, Mechanic, Oil change service, Transmission shop, Wheel alignment service
address: 520 Briarwood Cir, Ann Arbor, MI 48108, United States
Phone: +1 734-274-5327
Monday7:30 AM–7 PM
Tuesday7:30 AM–7 PM
Wednesday7:30 AM–7 PM
Thursday7:30 AM–7 PM
Friday7:30 AM–7 PM
Saturday7:30 AM–6 PM
Sunday9 AM–5 PM

rayting: 3.9
services: Service options: Kerbside pickup, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Crowd: LGBTQ+ friendly, Transgender safe space,
Planning: Appointments recommended,
Recycling: Batteries,
Payments: Credit cards, Debit cards, Credit cards,

Name: J**** M*****
Date: 2024-02-16 19:35:01
Rating: 5
Comment: Briarwood Firestone is a powerhouse. Lead by their manager Russ. I have 4 kids that drive now. My 16 year old son had 2 tires go bad, then had a blowout on the way to Firestone. My son took the wheel off, took it to Firestone, Russ got him in and out in no time. My son then went and put the tire back on his car, drove back to Firestone for the other 3 tires to be installed. Once again Russ got him right in and back out. It’s a good feeling knowing I can send my 16 year old son there and know he’s taken care of not taken advantage of. We live in Flat Rock, Mi. We still drive all the way to Ann Arbor due to the customer service I’ve been receiving for the past 10 years or so. All of the employees are incredible, due to the leadership and customer service their leader Russ provides to all of his customers. I cannot say enough good things about this store.

Name: C**** K*************
Date: 2024-02-16 16:51:34
Rating: 5
Comment: Great service. Straight forward. Knew what my vehicle needed. I had dropped it off the night previously and when I called they were already looking at it. They also stayed in touch numerous times. Had the parts already in stock too. Couldnt be better.

Name: D**** H***
Date: 2024-02-11 20:21:02
Rating: 5
Comment: Great experience! Brock was extremely helpful and knowledgeable. Highly recommended!
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Name: J**** N*****
Date: 2024-02-08 16:53:25
Rating: 5
Comment: Job done right the first time

Name: s***** j****
Date: 2024-01-23 22:01:16
Rating: 5
Comment: I love this place. Best customer service ever.

Name: S****** R*******
Date: 2024-01-11 23:26:32
Rating: 4
Comment: Great experience, only second time used so far, easily my go to now. Very happy w/ kindness, timeliness & pricing. Im only giving a 9 out of 10 because I (my personal) position/view on anything is that there could always be something better unknown, and also in case people read reviews, I never trust 10s over and over, think a 9 reflects honesty and quality, not perfection. Very happy though! (Unless something bad happens too quickly haha)

Name: G***** G***
Date: 2024-01-06 19:24:15
Rating: 5
Comment: Great Service and friendly staff as always. Thank you. I know I can trust them with my new car!

Name: R***** P*****
Date: 2024-01-04 19:09:50
Rating: 5
Comment: I have used that Firestone Briarwood for over 20 years and they have always taken care of me from fitting me in when i have had several different hub assemblies go out on me and they got my repair done fast so that i was not layed up with no vehicle to scheduling oil changes over my lunch hour.The support that i have been given by the office crew from tires to tune-ups has been tremendous and it is a great feeling that they have alway had my back.

Name: T****** B*****
Date: 2023-12-18 22:25:45
Rating: 5
Comment: Went in for a tire repair and they immediately got me in and fixed the tire for me! They were extremely nice and professional!!

Name: J*** D** R**
Date: 2023-12-13 16:43:51
Rating: 5
Comment: Easy scheduling, fast and dependable service

Name: P*** W*******
Date: 2023-12-11 00:00:07
Rating: 5
Comment: We have used this Firestone in the past 12 years for alignment, tire repair and rotation. They have been helpful and always tried to work us in to the schedule. Last week I had an issue with the weight on a tire coming off and Steve quickly got me in and had it fixed. I appreciate this as most shops are not accommodating and understand about customer service.

Name: O*******
Date: 2023-12-09 00:43:54
Rating: 5
Comment: Dropped my truck off for an alignment today around 9:30, didnt have an appointment. I asked if they could squeeze it in for an alignment today if I could leave it until 5:30pm.They said not a problem, I got a call 50 minutes later saying it was good to go.Thats an insane turn around time for a drop off. And that wasnt the best part.I asked if they could get my alignment to a specific value within the allowable factory specifications. The guy who did the alignment got it dead nuts on the mark perfect.Truck has never driven better. Im totally satisfied with the results and the service.Corporate, give these fine folks a bonus. This store provided literally the most exemplary experience for a customer possible. Would give 10 stars if I could.They do more than alignments, too and with that display of efficiency, Id certainly recommend that anyone reading this should feel confident in their ability to get your car squared away and back on the road.

Name: B***** H***
Date: 2023-12-03 21:42:57
Rating: 5
Comment: Helpful and very kind. Will be returning for sure.

Name: H***** W***
Date: 2023-11-27 22:55:10
Rating: 5
Comment: Great service and nice staff! Thanks for fixing my car!

Name: T* B*****
Date: 2023-11-19 21:48:46
Rating: 5
Comment: Great place. Had a tire fixed that had a nail in it. This was done on a Sunday, did not think they were open. Plus I bought these tires at Firestone and paid for the warranty. After 2 years repair was still free.

Name: I S***
Date: 2023-11-02 23:00:15
Rating: 5
Comment: This is one of my favorite place for tires, rotation, balance and alignment! I tend to go to the dealer for my services because Im fiscally irresponsible and immature but the one mature decision Ive made is to go here for all things tire related!

Name: C********** M****
Date: 2023-10-15 16:07:08
Rating: 5
Comment: I scheduled through their website for an oil change and vehicle inspection.When I arrived they took my information quickly. Within a few hours they called back with recommended work based on the inspection. I discussed the significance of each recommendation and they were understanding when I declined some recommended work.They completed all the work and the oil change promptly so I was able to pick up my car at the end of the day.I was in the lobby for a short time but it seemed to be clean, at a comfortable temperature, and at a comfortable sound level. I didnt check Wi-fi performance and chair comfort because I didnt stay for the day. If your plan is to stay while Firestone completes your service/repairs, I recommend checking other reviews for such information.It was a simple process with good results so I would recommend this Firestone to friends.

Name: M*** M*****
Date: 2023-08-03 13:35:50
Rating: 5
Comment: The gentleman there saved our vacation, by getting our serpentine belt replaced on a Sunday morning, and at a reasonable price as well.

Name: B** S******
Date: 2023-07-19 18:06:34
Rating: 5
Comment: Technician did not realize I had adjustable camber arms in the rear and did not adjust my camber, but when I pointed it out they were very kind and took my car back to re-align it properly.

Name: A*** L*******
Date: 2023-07-02 00:56:45
Rating: 5
Comment: Omg I really needed my day to get better after my car broke down and Al really saved my day. Al had the honestly the best customer service I’ve ever experienced. Thank the lord for him.

Name: L***** H****
Date: 2023-06-30 13:08:11
Rating: 5
Comment: I was told by a different place that I needed my front brakes replaced really soon, so I booked an appointment at Firestone which is much closer to my home. I took it in this morning and with half an hour got a call asking if I was having brake issues. They let me know I had 7mm of brake material left, (not the 2mm the other place told me), and that they do not need to be replaced yet. They told me the only thing their tech could see was the engine air filter is getting a little dirty, he told me the cost of that, and encouraged me to get the most life out of it and have it done with my next oil change. They’re not doing any work for me today, but I will 100% be coming back to this location for future service because I know they’re honest and forthright.

Name: E*** J*****
Date: 2023-06-28 19:10:12
Rating: 5
Comment: Good place to get your car fixed here the stuff are really nice

Name: B*** �******** L**** 4** W*****
Date: 2023-05-26 18:02:17
Rating: 5
Comment: Came into town to pickup a load after my 34 hr reset. I didnt expect to be able to get tires on in a day without an appointment etc. To my very pleasant surprise this Firestone had the tires I wanted at a good price, AND were able to install on a Sunday without an appointment! They did an excellent job and I was back on the road in short order. Thank you!

Name: C**** W***
Date: 2023-05-18 13:32:36
Rating: 5
Comment: Highly recommend! I was in a pinch for time and needed a quick repair. I walked in to meet Al at the desk, explained the situation, and he jumped right into action solving my problem and getting me back on the road within 5 minutes! Al saved my day! Thank you Al !!

Name: A*****
Date: 2023-05-13 19:45:44
Rating: 5
Comment: Everyone here was very helpful, friendly and professional.

Name: M***** S*******
Date: 2023-05-13 19:28:27
Rating: 5
Comment: Great work on what I needed done

Name: C******* B****
Date: 2023-04-30 18:53:34
Rating: 5
Comment: I brought my car here after I had a flat tire, they were so nice and were able to get me in and out within 2 hours! Very honest and so helpful! I’d recommend them for sure!

Name: J***** B*******
Date: 2023-04-16 21:18:14
Rating: 5
Comment: Fast service and pretty decent prices

Name: B*** M*********
Date: 2023-04-13 22:17:39
Rating: 5
Comment: Steve at Firestone was very polite and professional. The guys are speedy and thourgh. I WILL be back!

Name: p**** s****
Date: 2023-04-09 00:39:51
Rating: 5
Comment: Fast and quick. Much appreciate the time to get my suv done in a couple hours for a qheel alignment

Name: R*** R****
Date: 2023-03-22 22:29:25
Rating: 5
Comment: Great customer experience. Had a strange grinding sound from front tires on every turn… Steve and Russ had their techs identify it as damaged rack and pinion steering mechanism…. Replacement was the only solution and it was very very expensive. Long story short they had it fixed within 24hrs and covered reflashing etc that could only be done at a dealer. Can’t thank Steve and Russ enough… great guys who let their word

Name: W*************
Date: 2023-02-23 16:47:39
Rating: 5
Comment: That $220 lifetime alignment deal is fantastic and their service is on part

Name: J*****
Date: 2023-02-06 02:15:57
Rating: 5
Comment: Quick and sensible, seems like my car still works so good enough.

Name: J***** B****
Date: 2023-02-03 14:17:25
Rating: 5
Comment: Russ and his team always come through for my wife and I. I called late yesterday for tires and came in today. Everyone is always very polite and quick with the service. I wont take my car anywhere else.Thank you Russ and Team Briarwood!

Name: A******* M********
Date: 2023-01-17 19:50:56
Rating: 5
Comment: These guys are awesome. Called in the morning of Apparent Incoming snowstorm/blizzard warning to get a set of tires and they told me come in right away. Also, the location of this place is super as you can stay warm inside the mall while your car is getting new legs to run.

Name: S***** S*******
Date: 2023-01-05 18:04:08
Rating: 5
Comment: Always good work, fair prices

Name: J***** M********
Date: 2022-12-24 18:52:20
Rating: 5
Comment: Brock and his team were able service my car last minute on Christmas eve. They saved our holiday plans. Would definitely recommend!

Name: J**** H*****
Date: 2022-12-05 03:24:53
Rating: 5
Comment: Terrific experience! Love that this location is open on Sundays, but they understand urgency as well. I called to make sure they had the tires I needed, (4 other places did not) and 13 minutes later, they were pulling my car in. Took me 12 minutes to drive there, and they were pulling in my car as I was checking in. Customer service was top-notch and I wont be taking my car anywhere else for tires!

Name: D**** A*****
Date: 2022-11-28 15:43:09
Rating: 4
Comment: Generally nice place. Quick service.Had new tires put on and they didnt reprogram the tire pressure sensors to their new locations and my light wont go off.Took it back and requested it to be repaired. Issue still persists. Not a life threatening issue, just annoying.

Name: M******* B****
Date: 2022-11-27 15:54:15
Rating: 5
Comment: Stopped by for help changing my complicated windshield wipers. Brock was so helpful and kind. Just wonderful service!

Name: V***** E**********
Date: 2022-10-30 16:14:35
Rating: 5
Comment: Gave great discount and very efficient service. This is my favorite store!

Name: E* H********
Date: 2022-10-05 21:22:22
Rating: 5
Comment: Recently came here for a last minute patch and plug for my tire. It was obvious that they were busy, but I was helped by Al who was extremely kind, patient, informative, and helpful. He answered all of my questions and was able to assist with getting my tire fixed in a timely manner. I would definitely recommend this location, and am very grateful for Als assistance today!

Name: a****** w**
Date: 2022-09-18 10:13:26
Rating: 5
Comment: If I could give 10 stars I would...Linda is the best, Im traveling and out of state. Appointments are 2 weeks out she got me in and out same day. Fixed my car and even got me tires and alignment. Linda is fair honest and knowledgeable.

Name: K****** W*********
Date: 2022-08-29 19:20:52
Rating: 5
Comment: Rolling on some slicks? Need a new set of skins? Is your vehicle not up to par anymore? You have got to come here! They are super friendly and helpful, no cap fr fr its bussin for sure

Name: S**** H*****
Date: 2022-08-11 20:25:09
Rating: 5
Comment: After discovering a bubble in the sidewall of one of my tires, I gave Firestone a call yesterday morning hoping they’d be able to help. This afternoon I’m zooming around with shiny new Firehawk Indy 500s. I can’t thank Russ and Justin enough for ordering and installing four new tires with only one day’s notice. Don’t go anywhere else - these guys will take care of you.

Name: S***** v*************
Date: 2022-08-04 20:50:20
Rating: 5
Comment: Great service and support of your vehicle. Its your one stop shop. Nice, honest and affordable. No upsell here, just get your car safely back on the road.

Name: M*** C***
Date: 2022-08-04 16:00:52
Rating: 5
Comment: On the way back from a 12 hour round trip to pick my son up from dads summer visit, 3 1/2 hours away from home still (we live in Youngstown, OH) Russ and his team were able to get me in and replace my alternator and battery for me and get me back on the road before they closed! Super friendly, even got our little chiweenie water! Thank you so much for making this break down a little less stressful! Would definitely recommend!

Name: J** S*******
Date: 2022-07-29 19:07:51
Rating: 5
Comment: Steve, Justin and Russ were very helpful in getting me back on the road quickly after I had a flat tire. I went to two other tire place in A2 but neither could help! Firestone at Briawood is the best! I recommend them highly and the guys are friendly.

Name: S**** W*******
Date: 2022-07-20 18:57:44
Rating: 5
Comment: Russ and his team of top auto technicians are some of the best in the business. Ive been a customer of their for years. They are very professional and try to be as accommodating to their customers needs as possible.

Name: j** s******
Date: 2022-07-19 14:52:17
Rating: 5
Comment: A tire fell off my vehicle on the freeway had it towed to this location and they were nothing but helpful and friendly. I definitely recommend this location.

Name: V**** P*******
Date: 2022-04-25 21:59:44
Rating: 5
Comment: By far the best, most honest and expeditious Firestone repair facility anywhere. In spite of staffing shortages impacting everyone, this particular location has managed to pull off the challenging task and has a beyond excellent customer servicing and quick turnaround. Im generally skeptical of Firestones due to their above average pricing and really backed up appointments, but this particular location is managed so well I completely trust them.

Name: W* B**
Date: 2022-02-22 12:41:31
Rating: 5
Comment: Great place. First time here and I will be back for sure. The staff was kind and knowledgeable. No hassles at all! I appreciate the great service!

Name: M***** V*****
Date: 2022-02-20 20:43:40
Rating: 5
Comment: These guys are awesome, we got on the highway late on Sunday traveling through and they were very quick and professional to help find a solution. A+

Name: F****** J******
Date: 2022-01-18 02:04:20
Rating: 5
Comment: Good

Name: B*** K****
Date: 2021-12-19 02:28:08
Rating: 5
Comment: Very caring. Did a great job. Will go to Firestone for future needs.

Name: J**
Date: 2021-12-04 19:55:37
Rating: 4
Comment: Pretty good. Older dudes. Nothing beats experience

Name: G*******
Date: 2021-11-04 19:45:15
Rating: 5
Comment: Excellence! They were able to patch my tire in about 2 hours when no one else had time. Good price, great service, no bs.

Name: J**** D
Date: 2021-10-02 03:36:13
Rating: 5
Comment: Ive done business with this location quite a few times, and always felt comfortable and well taken care of. Ive recommended them to other family members whove also had great experiences. This is the place Ill call whenever I need my vehicle serviced. Thanks for being there.

Name: V***** T*******
Date: 2021-09-28 19:35:50
Rating: 4
Comment: Firestone is expensive, but my husband likes taking the car there. I would have taken it somewhere else.He paid for it. So if he likes it and pays for it.I love firestone

Name: A*** M*****
Date: 2021-08-02 19:21:31
Rating: 5
Comment: The customer service and friendliness of the staff at Firestone was more than 5 stars. I had a rental car nightmare and needed a new tire immediately. Justin had just started working, and was able to get me in as soon as possible. The rental car company was an absolute nightmare, but the Firestone team walked me through everything, let me know what was going on, and helped me get back on the road. I was annoyingly calling every half hour for an update and was always treated nicely and respectfully. Thank you again to Justin, Brock and Steve for going above and beyond!!

Name: A***** P*****
Date: 2021-07-03 00:35:17
Rating: 5
Comment: Had it on good authority that this was the best Firestone in Ann Arbor. Its true.

Name: C****** C****
Date: 2021-05-10 00:58:04
Rating: 5
Comment: We had 2 blown tires on our camper on I94, 50 miles from home....not only did they have the tires we needed, but they gave us extremely fast priority service knowing my husband and dog were still stranded on the expressway in pouring rain! Thank you so much for all your help and kindness!

Name: D***** R*****
Date: 2021-03-29 12:57:13
Rating: 5
Comment: Complete car care. Courteous staff. Fast turn around time

Name: P*** S******
Date: 2021-03-25 14:03:36
Rating: 4
Comment: Great customer service, always do a great job. Take all my vehicles here for tires and services. Definitely recommend

Name: S*
Date: 2021-02-25 22:32:31
Rating: 5
Comment: Great service! Needed an oil change and we were in and out pretty quick.

Name: J*** H*****
Date: 2021-02-15 12:21:42
Rating: 5
Comment: They are the best.

Name: G*** L*****
Date: 2021-02-02 21:21:04
Rating: 5
Comment: As always everyone there is great to work with. Tells me like it is. A +++

Name: M*** L*******
Date: 2021-01-27 16:19:36
Rating: 5
Comment: Always friendly service. They go above and beyond fitting you in. I have a work commercial vehicle and its tough to schedule. Never had a problem getting in and out. Top notch!

Name: T******* M****
Date: 2021-01-06 15:09:13
Rating: 5
Comment: This has been my go to place since I been in this area.. The guys there are always nice and helpful.. I am grateful for them and the services they render..

Name: K** T*******
Date: 2020-12-19 00:14:17
Rating: 5
Comment: Excellent service!

Name: M*****
Date: 2020-11-29 20:41:37
Rating: 5
Comment: Tire repair and oil change . . Great service AND fast

Name: C****** K****** I*
Date: 2020-11-10 06:15:21
Rating: 5
Comment: Always a friendly. They kept my 2008 Grand Prix in amazing shape for years.

Name: L****** J******
Date: 2020-11-06 17:19:19
Rating: 5
Comment: Craig helped me with my oil today. Great guy and service! Thank you, Craig!

Name: J**** S******
Date: 2020-08-12 18:19:19
Rating: 5
Comment: Everytime I come here I get fantastic service! Theyre accommodating with your timeframe and do phenomenal work! Ive gotten tires from here & purchased the lifetime alignment for my car which has already paid for itself!!Russ delivers seriously 100,000% efforts for his customers. He managed to work me in the schedule several times for emergency tire issues over the years when it didnt seem possible. He finds the best deals possible for his customers and ensures that you get the most out of your services and whatever deals they have to offer that arent necessarily well-known to the general public.I will *never* go anywhere else for maintenance work, tire repair/purchases or any other services that I can obtain here.

Name: S**** M*****
Date: 2020-07-22 18:27:41
Rating: 5
Comment: Good job with kind of arcane problem with car pulling to the left. did an alignment, still pulled, they switched front tires and it now pulls to the right, something odd has happened to the tire but not their fault. good work, fitted me in to full day. Thanks

Name: J B
Date: 2020-06-26 19:19:48
Rating: 5
Comment: No issues, this Firestone Location and the staff are always helpful and take care of any issues with my vehicle. Will keep coming to this location

Name: D***** L******** J*
Date: 2020-03-06 15:20:05
Rating: 5
Comment: Great experience at this Firestone location. I dropped my truck off yesterday morning at about 8:30am and they had it ready by 12:30pm. Honest, and good quality of work. My truck is driving better now thanks to Firestone. Ill defiantly be returning when I need more work done. Thanks!

Name: J***** T*********
Date: 2020-02-28 03:08:28
Rating: 5
Comment: John rolf is awesome he is the only one I deal with when I come in

Name: Q**** T
Date: 2020-02-24 20:17:29
Rating: 5
Comment: Firestone is always friendly and helpful. Gets the workDone fast and we know it’s done right!

Name: J****** J*******
Date: 2019-12-19 12:42:06
Rating: 5
Comment: Great service and super friendly crew. They always explain wveruthing to me in detail and answer all my questions. So knowledgeable! Russ was so helpful. Hands down the best place in town!

Name: J**** G*****
Date: 2019-12-10 10:28:16
Rating: 5
Comment: 1000% satisfied with their service and professionalism. Was treated kindly from the the very first phone call. They got me right in and the job was done right!! Thanks to John and Pat for representing an auto repair shop with great attitudes and professionalism. I recommend this place whole-heartedly!! (Ask for John or Issac) :)

Name: L**** D*******
Date: 2019-11-25 21:01:43
Rating: 4
Comment: Very good service, prompt and efficient.

Name: R*** M*****
Date: 2019-08-25 17:28:43
Rating: 5
Comment: The guys here are wonderful. Very knowledgeable and helpful.

Name: K**** S********
Date: 2019-08-24 16:02:46
Rating: 5
Comment: Always courteous and professional !

Name: K***** A****
Date: 2019-07-13 12:24:35
Rating: 5
Comment: I went here to figure out the source of a noise my car was making. For a full inspection including suspension they charged me about $20 which was much cheaper compared to other estimates in the area I received. Very convenient location right by Briarwood.

Name: A** M********
Date: 2019-06-16 17:44:34
Rating: 5
Comment: Amazing

Name: E**** T*****
Date: 2019-06-10 19:02:14
Rating: 5
Comment: Fast, honest service. Fair prices. Ian is especially helpful. Would recommend!

Name: C****
Date: 2019-06-01 21:44:11
Rating: 5
Comment: Brock and crew have taken great care of my car and provide efficient service. I have referred people to this location.

Name: A****** D********
Date: 2019-04-20 14:22:19
Rating: 5
Comment: Always honest, helpful, looking for the right help. Saving money, and honest about when things not needed.

Name: R*** H****
Date: 2019-04-14 05:53:56
Rating: 4
Comment: Service is usually pretty fast, other times VERY slow

Name: D*** H*****
Date: 2019-04-12 15:44:41
Rating: 5
Comment: Excellent service, repairs done right.

Name: K********
Date: 2019-03-23 23:05:24
Rating: 5
Comment: Awesome service! They were able to get me in right away and do the oil change & replace the air filter to my warranty specs. Neat tidbit - they have a mobile device charging station in their lobby. My total was just under $89. Much cheaper then most places Ive priced. Wasnt waiting to long either, especially for being there without an appt on a Saturday. Thanks guys!

Name: M****** M
Date: 2019-03-21 23:06:53
Rating: 5
Comment: Excellent service, friendly staff.

Name: J*** M**********
Date: 2019-03-08 18:20:18
Rating: 5
Comment: These guys are great. Efficient, economic, helpful and courteous. I live about 30 minutes away, but will make the drive everytime to have tire work done here.

Name: B******* R******
Date: 2019-03-08 12:03:47
Rating: 5
Comment: Great ppl. They were awesome and fast.

Name: F**** S*******
Date: 2019-03-05 02:31:14
Rating: 5
Comment: Very Helpful people with great knowledge and experience but its very busy so an appointment is highly recommended

Name: N***
Date: 2019-02-10 20:48:43
Rating: 5
Comment: Brock is awesome, they were able to repair my tire instead of replacing. Great crew and service.

Name: C**** B****
Date: 2019-01-04 21:23:05
Rating: 5
Comment: My husband took our car to Firestone last week to replace the motor and a few other things. Our mechanic John was extremely helpful in explaining the whole process to us, allowing us to feel comfortable leaving our car with him. He promised we would receive our car back within 2 days, and we did! The car has never ran better! The pricing was very reasonable for Ann Arbor. Due to such an AMAZING experience with working John, I am 100% sure we will be back to this location for all our automotive needs!! Cannot recomend this place enough!

Name: J**** W****
Date: 2019-01-03 00:37:21
Rating: 5
Comment: Great service, they got me in last minute, got me into exactly what they quoted me over the phone. I will definitely be back for any future car repairs/tires

Name: T** A*******
Date: 2018-12-14 21:24:23
Rating: 5
Comment: Im now on my 3rd car that Ive brought to Briarwood Firestone for car care. They have always been upfront with pricing with me, they dont try to sell me unneeded repairs or services, they do a good job and I trust them. This last time, they went above and beyond, they did a repair and the replacement part turned out to be mis-manufactured (the manufacturers fault), so they couldnt finish the repair and get my wheel back on, and another part was going to take over a day to get. I now had no car. They said this wasnt my responsibility, they obtained a loaner car for me until the repair was complete, and ate the higher price of the replacement part they ended up getting. They turned a bad situation into a good one, this is excellent customer service. I highly recommend Briarwood Firestone, they took good care of me, and I will keep coming to them with my cars!

Name: R**** R***
Date: 2018-12-02 21:26:59
Rating: 5
Comment: Firestone is awesome they always get me the best deal

Name: p*** m*****
Date: 2018-11-27 14:35:05
Rating: 5
Comment: Russ is a one-of-a-kind customer service Guru

Name: M******* B********
Date: 2018-11-26 19:59:58
Rating: 5
Comment: These guys are very good at customer service even though in the last few years they push for an extra sale. Ross was very nice and patient with me as I was having a bad day. I want to say thank you again for being such a good person. Good job

Name: R*** S******
Date: 2018-11-20 23:40:42
Rating: 5
Comment: The guys here always help me determine the cause of my car issues and provide excellent service.

Name: M****** Z
Date: 2018-11-15 00:49:06
Rating: 5
Comment: Quality, no-nonsense, honest service with no upselling!

Name: s****** n*******
Date: 2018-10-10 16:24:13
Rating: 5
Comment: Once again Briarwood Firestone diagnosed and fixed my vehicle problem perfectly and swiftly on the first visit.

Name: S******** H******
Date: 2018-10-01 12:22:48
Rating: 4
Comment: I always get good and quick service here. I appreciate that they dont try to up sell every little thing. The staff is always friendly!

Name: B**** D********
Date: 2018-09-26 18:12:03
Rating: 5
Comment: Competitive pricing! Firestone personal go out of their way to make you feel comfortable while waiting for your car to be repaired! Free WiFi, Electric Outlets to power your device, free coffee, free TV, comfortable chairs! You cant get any better than this when it comes to waiting for your car to be repaired!

Name: A***** C*****
Date: 2018-08-22 19:39:32
Rating: 5
Comment: We were out of town traveling and blew two spares on our trailer. they had us taken care of and out the door within 45 minutes. Good job guys!

Name: B*** B******
Date: 2018-05-31 01:12:22
Rating: 5
Comment: Its the small things in life that make you appreciate the good in people. I live south of Monroe Mi. On my way to an appointment, my boyfriends truck check engine light started blinking. I knew this couldnt be good. I finished my appointment and was going to go to the nearest gas station when I saw Firestone. I decided to pop in. I explained my dilemma. This very kind young man said he would take a look. The oil was down 1 qt. Then he plugged in a reader to see if it threw a code. Sure did. There was a misfire on one of the cylinders. He gave me suggestions on how to baby it home, 45 miles away. I asked how much for what he did. There was no charge. He told me to pay it forward. Firestone, you have an upstanding man with a big heart working for you. Hes a keeper!!!

Name: r*** d******
Date: 2018-05-19 21:47:33
Rating: 4
Comment: A quick service tire shop across JC Penny at the Briarwood circle. Staff are professional in their attitude and service was quick. It gets crowded some times but plenty of parking around. You can leave the car with them and spend time at the mall.

Name: D***** B*
Date: 2018-05-14 20:06:50
Rating: 5
Comment: Went in to get my alignment checked. Originally said it should take about an hour and a half but they finished up in about 45 minutes. The gentleman working the front desk was polite and knowledgeable. They didn’t try to sell me anything I didn’t need. I would highly recommend this shop!

Name: F********
Date: 2018-05-03 01:33:51
Rating: 5
Comment: Hi Reed

Name: H***** W***
Date: 2018-04-14 04:20:12
Rating: 5
Comment: Ive had a very positive experience. Everyone has been so accommodating and nice. Bravo. Highly recommend.

Name: f****** l*****
Date: 2018-04-03 22:55:38
Rating: 4
Comment: Because you can walk to the mall and ship until your tires are ready.

Name: T****** J****
Date: 2018-02-16 00:41:58
Rating: 4
Comment: Very quick and respectful

Name: M******** F*****
Date: 2018-01-27 02:37:13
Rating: 5
Comment: Consistently excellent customer service! I have been bringing my cars to Briarwood Firestone since 1986. I trust no one else to service my vehicle.

Name: J** C*****
Date: 2018-01-26 22:18:47
Rating: 5
Comment: All the sales advisors are knowledgeable and super helpful! I bring all my non warranty work to the Briarwood location along with my companies fleet vehicles! Trust is huge and I trust everyone at this site!

Name: L*** D*******
Date: 2018-01-05 13:57:32
Rating: 5
Comment: Unbeatable customer service!

Name: B**** M*****
Date: 2017-11-06 01:54:42
Rating: 4
Comment: The staff is courteous and they are very accommodating and helpful. I went for an oil change and tire alignment and the price was very reasonable at ~$25 for the oil change and ~$80 for the alignment.The only complaint is that I have taken 2 vehicles here and they seem to forget to call you when the car is ready for pickup.

Name: H****** S****
Date: 2017-11-02 22:47:56
Rating: 5
Comment: I dont understand all these negative reviews.. I personally have never had an issue with this firestone by briarwood mall. The guys up front are wonderful people. Very polite and considerate.. Ive taken my car there on many occasions at last min times.. Like calling at 730 am and they are able to look and if needed fix in time for me to get it after i get off work at 4. Great service great people.. These guys dont treat me like Im stupid like most repairs shops do. They actually respect people.

Name: L*** R*******
Date: 2017-07-17 00:17:25
Rating: 5
Comment: Very friendly & low-pressure. Only bummer was the hour long wait, but I was a walk-in. Great customer service, plan to return.

Name: S***** S******
Date: 2017-06-06 19:52:41
Rating: 5
Comment: Great!

Name: G***** P*****
Date: 2017-03-03 20:49:56
Rating: 5
Comment: Timely service, very professional. Take the time to explain thoroughly what theyre doing and why.

Name: C****** S****
Date: 2017-01-13 02:39:03
Rating: 5
Comment: I have become a huge fan of Firestone over the past few years and this location is particularly great. Heres why I will never go anywhere else with my cars...1. One stop shop. If you get tires here, buy the lifetime alignment. You can get your alignment done and tires rotated when you come in for regular service. Makes your tires last a lot longer and your car drives much better.2. National database. The stores are all linked so they have service record for your vehicles and its just generally more convenient. Ive used them in Michigan, Texas and Arizona.3. Honest, reliable service and low prices. Several times Ive thought something might be a big deal like a replacement might be needed, and they found a way to replace a very small part and it ended up costing hardly anything. When they see something big, they tell me and then theres no pressure to do it right away. Theyre always honest when something can wait for six more months.

Name: T****** G****
Date: 2016-10-23 21:13:04
Rating: 5
Comment: One of the very few places open on a Sunday. Russ was incredibly nice and helpful!

Name: J*** R***
Date: 2016-10-14 14:37:44
Rating: 5
Comment: The service advisers are super friendly and mechanics are vigilant in looking for any potential issues that could leave you strandedI defiantly recommend going to Firestone complete auto care

Name: J********* W*****
Date: 2016-09-09 17:52:28
Rating: 5
Comment: Went in for an oil change, the process was super easy and the Firestone reps were all incredibly nice! They didnt try to bargain, up sale, or charge for anything unnecessary. It was nice to go in for an oil change and not be hassled!

Name: G*** P*******
Date: 2016-06-05 00:29:43
Rating: 5
Comment: I lost an entire new tire (lugs sheered) going 70 MPH on I-94 on way to step sons wedding.Our entire scary incident was made better by the great epeople and service I received from the MDOT, to Washtenaw County 911, to Triangle Wreckers - to the excellent and fast job done by the folks at the deadlership.

Name: E***** H*****
Date: 2016-05-23 14:13:20
Rating: 5
Comment: This place is awesome. The entire team is professional and extremely accommodating. Russ has always tried to go that extra mile to help take care of my needs. Trustworthy team that offers fair prices and top quality work...........

Name: V***** L*
Date: 2015-03-26 17:37:13
Rating: 5
Comment: I have been taking my car here for about 8 years or so, and Ive always had a positive experience. I usually get second opinions when it comes to cost of repairs and this Firestones pricing has always been pretty fair. (in contrast the Firestone on S. Division is NOT). I mostly appreciate the fact they do not try and pressure me into extra repairs, they do a great job of educating me about the issues on my car and let me make the final decision. The last time I went I had a few minor things fixed, my oil changed and a general check up for only 25$! The guys that help you out in front are also very professional and approachable.

Name: J** A****
Date: 2014-07-18 13:03:32
Rating: 5
Comment: Love this place - the team is great, never have any issues with my car. Its my go-to place for just about everything. (I let the dealer handle warranty work.)

Name: l*** p***
Date: 2013-05-28 17:19:37
Rating: 5
Comment: Everyone Ive ever dealt with here has been really friendly and helpful. Ive been to a lot of auto places that will try to take advantage of me assuming that I dont know much about cars, but these guys have always given me honest advice on my options and potential risks.

Name: S*** M*******
Date: 2012-01-02 19:55:37
Rating: 4
Comment: Generally satisfied. They try to sell you additional things and you have to just decline them, but in my experience they have done good, honest work. Ive had them replace tires and do oil changes.