Ervines Auto Repair

category: Auto repair shop, Auto electrical service, Brake shop, Car repair and maintenance service, Mechanic, Transmission shop
address: 4311 Stafford Ave SW, Grand Rapids, MI 49548, United States
Phone: +1 616-202-5538
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM

rayting: 4.8
services: From the business: Identifies as veteran-owned, Identifies as women-owned,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Crowd: LGBTQ+ friendly, Transgender safe space,
Planning: Appointment required, Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: D*** M
Date: 2024-02-15 20:10:30
Rating: 5
Comment: I can’t say enough about Ervines. The service was cheerful, helpful, thorough, and transparent; all the things you always wish your mechanic would be. As a single woman having a safe and reliable car is a priority. I actually drove away confident that my car was taken care of thoroughly. They take pictures of everything and take the time to explain everything. When at the desk you have a computer screen facing you that mirrors their screen and shows you what they are doing and talking about. There was zero intimidation- actually the opposite! Megan creates a warm and helpful atmosphere and they are informative without the “mansplaining.” I felt like they enjoyed helping me and answering my questions. And most importantly: they are experts in hybrids/ev. and brought things to my attention that my ex-mechanics did not catch even though I had asked them to inspect everything. It was a pleasant experience and I am grateful for the peace of mind.

Name: L***** B********
Date: 2024-02-05 21:17:22
Rating: 5
Comment: Moving from the West Coast to MI with my Tesla, I was anxious as to whether I could find someone trustworthy, and reputable to care for my vehicle. Ervine’s was the ticket! They promptly diagnosed some suspension issues and went out of their way to help acquire parts from out-of-state. Steve was very communicative from the beginning - always happy to answer my myriad of questions and make sure I was happy with/ understood the diagnoses and repairs. Megan and Jamie in the front office were always so pleasant and helpful. They also provided a loaner vehicle for the time mine was in the shop. I love supporting small, local family businesses. I feel very fortunate to have found them! What a West MI gem!

Name: D***** M************
Date: 2024-01-31 17:10:49
Rating: 5
Comment: Ervines did an awesome job fixing my car. From the moment I called them after my accident they were helpful and made the whole process simple.
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Name: D***** Y****
Date: 2024-01-26 16:11:46
Rating: 5
Comment: I took my work truck here after calling around and I am happy Ervine’s answered. The team was helpful and efficient throughout the whole repair process. My technician Steve was very knowledgeable and did an excellent job. My truck was in and out in under 24 hours and at a price I am very happy with. Thank you! If I am even if need of a mechanic I know who to call!!

Name: C****** S*******
Date: 2024-01-25 01:32:22
Rating: 5
Comment: They were very fast at getting me in to get car dropped off and pick up loaner car so I could go to work. Very thorough with explaining repairs that were recommended.

Name: j**** h*****
Date: 2024-01-20 23:03:13
Rating: 4
Comment: Ervines diagnosed my vehicle and inspection was very thorough(bad ecm).. i was told transmission was bad by other shop..Communication and follow up and explained procedures and processes that was easy to understand. They helped facilitate my vehicle on-site while waiting for parts..unfortunately parts for my vehicle were not available, i was refunded and Would recommend them for anyone who needs expert diagnostic skills.

Name: S** C*******
Date: 2024-01-17 19:17:25
Rating: 5
Comment: Over ten years after moving an hour away (and missing the reliable service I always received at Ervine’s) I brought our Crosstrek in when a major repair need came up that I didn’t trust to anyone nearby. They did excellent work on the car, were fantastic at communicating, there were no surprises and we are happy we drove the extra distance to come back to them.

Name: J*** O*******
Date: 2024-01-12 03:35:16
Rating: 5
Comment: I had such an amazing experience at Ervine’s - I’m almost looking forward to my next need for car repair/maintenance. Steve is personable, professional and very helpful. Meghan and her mom are an incredible ‘front house’ team. They totally took the pain out of car repair - complete with a loaner car, wonderful service and dare I say….new friends?!?

Name: A** D********
Date: 2024-01-04 15:46:51
Rating: 5
Comment: Ervine’s did a great job detailing exactly what my 2018 Jeep needed. Great communication. Detailed explanations with pictures. Offered me a loaner car. I will definitely be taking my Jeep here again!

Name: S***** Y*****
Date: 2024-01-02 17:47:10
Rating: 5
Comment: December 2023: The professionals at Ervines continue to help my 20yo Dodge Ram 1500 keep running great at 220K miles. They also have a loaner car program which has saved me a tremendous amount of hassle in the rare instances when a replacement part is delayed for my old truck.Previous Post:I recently had my 15+ year-old Dodge Ram 1500 serviced during this Covid crisis. Ervines Auto Repair was referred to me as a highly professional auto repair service in the Grand Rapids metro area that treats customers with honesty and integrity. Consistent with their reputation, the service I received was prompt and professional. The problem that prompted me to seek their help was fixed that day. They even provided me a free loaner car to use in the interim. I will certainly seek their assistance for any future service needs for my truck. I encourage anyone in our metro area to consider Ervines first for their auto repair needs.

Name: B****** B*****
Date: 2024-01-02 15:49:13
Rating: 5
Comment: The people at Ervine’s do a great job! They layout all of the issues present with your vehicle, explain what is necessary and what can wait and let you pick what options for repair that suit your situation best.

Name: L***** S*****
Date: 2024-01-01 00:02:02
Rating: 5
Comment: I have heat in my car, thank you so much it works great. Thank yiu for your hard work.

Name: s** k*** r*****
Date: 2023-12-06 16:09:41
Rating: 5
Comment: My experience with Ervines was very good. I was concerned about my hybrid because It was only built for several years by GM. Ervines was very up front about all issues and talked me through them. Much better than the Buick dealership would have. Also I was not shocked at the cost. The people there are super friendly as well.

Name: c****** k******
Date: 2023-12-03 18:15:29
Rating: 5
Comment: We have brought two of our cars to Ervines and both times have been so impressed with the service! The most recent time they provided us with a list of repairs they suggested for our 2009 Prius. We were able to overview and decide what we could afford at the time to do and what was most needed. We never felt pressured or treated negatively that we couldnt do all the repairs at this time. It was so refreshing! We needed a new part for our trunk, they were able to find a used one they could paint match to our car to save us some funds and it looks perfect! We will continue to use them as our shop for both our full electric car and hybrid!

Name: L**** C******
Date: 2023-12-01 16:38:09
Rating: 5
Comment: I had the BEST customer service experience during a really bad time with my car. Megan, Steve, and the crew helped me come to terms with a situation where it wasnt really worth the repairs needed to fix my vehicle. They gave me a myriad of options and lots of professional advice, but I never felt pressured one way or the other to make the decision they deemed best. Ervines left it up to me to make the best decision for my situation. They also were incredibly kind and gave me a couple days to decide and let me use their loaner car so I was able to get to work. I was treated so well by everyone that I highly recommend this shop to anyone who needs fair and honest advice about what needs to be done to their car with repairs. Unfortunately for me, I didnt get beyond the diagnostic part of service as it was better off to let my 2012 Mazda CX-9 go without a new engine, but I would go back to them with any other vehicle. HIGHLY RECOMMEND!!!

Name: H**** G*
Date: 2023-11-13 21:02:46
Rating: 5
Comment: Very nice and patient. I didnt even want to use their service but they still gave me some tips for car dealerships.

Name: R***
Date: 2023-11-13 15:58:00
Rating: 5
Comment: The service and experience at Ervines is out of this world. Everything you would expect from a world class dealer but never get elsewhere. The commitment to quality and diagnostics is incredible. These kind folks keep you informed every step of the way in ways I never experienced before. Im very happy with the team at Ervines Auto Repair, Ill never go elsewhere!

Name: D**** P******
Date: 2023-11-09 17:11:30
Rating: 5
Comment: I was most impressed by the clarity and professionalism of their staff. They responded quickly to helping me address my vehicle concerns and were able to set up a schedule to help me address further needs that my present mechanic didn’t even check. They now have my business and I am thankful that I’ve found them.

Name: P****** H*****
Date: 2023-11-03 18:45:33
Rating: 5
Comment: Ervines completed an extensive list repairs on my car and got it done in two days. Good at communication.

Name: R** M****
Date: 2023-10-30 21:16:04
Rating: 5
Comment: Comprehensive mechanical analysis of my vehicle with oil change.Service manager explained in detail recommended service item, but left informed decision up to me.Effective use of technology and photos.Hybrid loaner cars and primo coffee.

Name: G*** S*****
Date: 2023-10-30 15:57:28
Rating: 5
Comment: Great service! I had a thorny problem with my hybrid and the good people at Ervines led me through my options. Ultimately, I/we decided it would be best to let the car go to the big junkyard in the sky. Even then--when there was no more money to be made from helping me--Ervines went above and beyond to connect me with someone who purchase it for fair price.

Name: D*** S******
Date: 2023-10-27 13:10:28
Rating: 5
Comment: Best mechanic experience in GR. Thorough, organized, great communication, friendly, and very quick turn around. Would use again

Name: H**** H
Date: 2023-10-16 20:30:19
Rating: 5
Comment: I had a serious issue with my exhaust system that required an accurate diagnosis and a very precise solution. I wouldn’t trust anyone but Ervine’s to do such high level work on my Prius! They got to the bottom of the issue, solved it and provided a loaner car for the full duration of the service. I also know the price would be considerably higher had I gone to a dealership to have this work done. Well done Ervine’s!

Name: S**** (*******
Date: 2023-10-14 17:33:44
Rating: 5
Comment: I had my Ram 1500 worked on and I had a great experience. I had my vehicle towed to the shop and they fit me in as fast as they could. I got an email for the estimate with pictures of issues. Family ran business and they are very friendly and real. I recently moved to GR and they will always be my go to for repairs.

Name: C**** P*******
Date: 2023-10-13 10:59:16
Rating: 5
Comment: My wife has used Ervines for the past 12 years. So when my 18 Jeep had issues I brought it in. The diagnostic test they do covers everything. We found the immediate remedy, got it fixed and I havent had any issues since. Im so happy I went with Ervines. We might not be the cheapest, but we are one of the best. Steve is a great mechanic, a great person and is completely honest. I know he cares about the customers bottom line and I will be a return customer.

Name: Z**** Z****
Date: 2023-10-13 10:12:42
Rating: 5
Comment: Ervine’s Auto Repair are absolutely amazing. Megan and Steve were both very helpful every step of the way. I had to get my Black 2009 Chevrolet Tahoe fixed right away (a month or two back) and they fit me in as soon as they could. I needed a loaner vehicle while they fixed mine which was a serious life saver since I have 3 small children. The Tahoe was a gift but soon turned into the most stressful headache.My husband and I had taken my vehicle to a different auto repair shop before going to Ervine’s Auto Repair. They fixed a few things but they weren’t able to fix one of our major concern. Which was an excessive amount of smoke from the exhaust; which happened anytime I turned on the Tahoe whether we frequently used it or it was sitting for a few days. That auto shop recommended an engine swap or rebuild as well and they would outsource it to a third party; needless to say we didn’t go with that.Anyways Ervine’s Auto Repair were so helpful and understanding. The day I was supposed to drop off my vehicle to get it inspected, my Tahoe wouldn’t turn over at all. I called them and Megan answered, she said for me to worry and that they would keep the loaner car set aside me and to get there whenever I could.Every step of the way Steve or Megan would explain what their guys did during the inspections and what was found. They take pictures of everything they find that could be of concern and the reasons why. As well as of the severity of getting it fixed right away or not. I never felt pressure to get more done than what was necessary at all, my Tahoe just needed quite a bit done.Ervine’s Auto Repair dismissed the idea of replacing the engine since when they test drove it; it ran very smoothly even though the mileage was on the higher end. They did a testing/analysis, an air conditioning service, power steering fluid service, brake fluid service, BG engine performance restoration for oil usage/high mileage engines, synthetic oil change/maintenance, transmission fluid service.They ended up removing and replacing the driver side valve cover, as well as the left engine motor mount, removing and replacing engine air filter. They also inspected the A/C system since I was concerned why the A/C wasn’t working. They found and showed me pictures of the 3 leaks in the rear lines. They gave me an option of doing a block off kit for the rear A/C lines though we opted for to just remove and replace the rear A/C lines in the end.I am truly grateful for Ervine’s Auto Shop. They truly took what was an absolute stressful headache and fixed it to where we needed it to be safe for my family. Again Megan and Steve were absolutely amazing and were welcoming. They answered all my silly questions/concerns every step of the way and explained everything plainly and honestly. Another plus would be that they provide financing through their website, which is nice if you can’t pay for everything out of pocket.

Name: A***** M*****
Date: 2023-10-11 13:26:56
Rating: 5
Comment: Outstanding service!!! I cant thank you enough for all the hard work that Steve and Megan put in to their days! As well as the techs behind the seen. I appreciate all the communication and emails everyone sends out. Great peoples!!!!

Name: S** H********
Date: 2023-09-28 16:14:46
Rating: 5
Comment: I just had an emergency non-expected repair need and Jamie and the group there were just as great this time as my previous experiences with them. And Megan makes a mean cup of coffee...or whatever it is called! Lol I would repeat what I said in a previous review...I greatly appreciate having a quality loaner vehicle. Staff is always friendly and cooperative. I love them like family.On a scale of 1 to 10, I would rate them at 20!

Name: J***** M*****
Date: 2023-09-27 00:29:13
Rating: 5
Comment: I was excited to find a local shop that was professional, honest, and had the ability to loan a car while mine was getting worked on. I look forward to Ervine’s being my local go to mechanic!

Name: S**** M****
Date: 2023-09-17 17:02:13
Rating: 5
Comment: Ervines went above and beyond in every way possible. Earlier this summer I called about an electrical problem for my daughters Jeep Commander and needed it fixed before she had to return to college. No other shop could get it in right away but Ervines said they would make it work. Instead of having to arrange for a ride home, one of the owners drove me back after dropping it off. The problem was extremely difficult to find, having had to remove the dash, seats and much the carpet. But they kept me informed every step of the way, including photos. It was taking much longer than anyone expected and I could tell it was putting a crunch on their schedule, yet they kept on it and finally fixed the issue. The hours well exceeded what they quoted and I was sincerely worried about the bill - but they held to their quoted price. They have certainly earned my business from here on out!

Name: R****** K******
Date: 2023-09-14 17:26:45
Rating: 5
Comment: Phenomenal service!! They are so thorough and explain everything very well. Their mechanic made recommendations of other things that will need to be fixed in the future but I didn’t feel like I was being pressured into doing it all right now. Cannot say enough good things about Ervine’s. 10/10 would recommend them for your vehicle maintenance work. I’ll definitely be using them again.

Name: E**** C******
Date: 2023-08-30 15:31:12
Rating: 5
Comment: I would definitely recommend Ervine’s! They’re super friendly and professional. They were able to get me in very fast and completed the work fast. They have loaner cars which is a huge plus. They did a complimentary check of my whole car and took the time to go over it with me, but did not make me feel pressured into anything. I will definitely keep going to Ervine’s!

Name: C**** B*****
Date: 2023-08-29 12:38:36
Rating: 5
Comment: Excellent and thorough inspection. This place knows what theyre doing! Love the detail and pictures on the inspection page.

Name: V******* C****
Date: 2023-08-28 15:45:48
Rating: 5
Comment: Ervine’s was clean, thorough and professional. I was always able to reach them by phone or text, and they kept me updated throughout the repair process. Would %100 recommend.

Name: A****** B****
Date: 2023-08-25 14:25:58
Rating: 5
Comment: Been going to ervines for years, great service, easy flexible drop off and pick up, very clear communication. Love the electronic forms and approval process.

Name: D***** V***********
Date: 2023-08-22 14:39:09
Rating: 5
Comment: I needed to get my car looked at ASAP and Ervines looked at my car the next day and had it repaired the day after. Very quick turnaround and very friendly and helpful staff. Will definitely go back.

Name: T***** B****
Date: 2023-08-18 15:03:39
Rating: 5
Comment: The team at Ervines did a great job working on my jeep. Steve and Megan were excellent at keeping me informed while the vehicle was in the shop and I appreciate the detailed information they provided. Their quoting process is one of the best I have ever seen. The quotes are detailed with pictures. When they say that something needs service, they back it up with the evidence as to why. After having multiple problems with other shops not fixing a cooling problem, I am glad that I found Ervines.

Name: T* K*****
Date: 2023-08-16 14:00:19
Rating: 4
Comment: Preface: If youre looking at shops solely based on price, Ervines might not be the right fit for you.Took my 2012 Subaru here on 8.15 to have some work done. Had them do some diagnostics on my front & rear brakes. Turned out I needed quite some work done to my car that I wouldve had never known about myself. Kudos to Steve for his professionalism, non-biased opinions/recommendations, and all-around customer service. I really like how they emailed me a detailed description of their diagnostics (and specific breakdowns) with pictures and a paragraph description written at a reading level anyone can understand (for those who are not car-proficient like myself). Why I put this review at 4/5 stars is the price. I did noticed they charged me WAY more than some other shops or buying rotors myself from a parts store. I was a little discouraged by the total end price, but know that my car was well-taken care of and have the re-assurance I wont need to re-service what I had done for a while.Would highly recommend if you want a transparent shop with excellent customer service and professionals who actually know how to handle and service your car. If price is your primary concern, I might recommend looking elsewhere, but the team at Ervines was 100% transparent in letting me know theyre costs and reasoning behind them.

Name: B*** W*****
Date: 2023-08-07 16:28:58
Rating: 5
Comment: Quick to see me, did a lot of work on my car and explained everything every step of the way. The lobby/ waiting area is very nice.

Name: F******* G******* (**** P******* I***
Date: 2023-08-05 04:05:11
Rating: 5
Comment: Dont wast your time with other shops.Ervines actually knows how to use their Diagnostics equipment. I always save time and money getting it right the first time.

Name: S**** V*******
Date: 2023-07-27 17:28:14
Rating: 5
Comment: I have had the most professional, and friendly, expertise and service of any auto repair business I have ever frequented. Anywhere!Excellent and extensive pre purchase inspection for a used vehicle; very extensive diagnostics on existing car; detailed but easy to understand discussion about repairs my car needed; and on top of all that, coming through on a last minute repair issue when they didn’t even know me! Everyone I’ve met here, in their varying positions, went above and beyond in each and every interaction. It simply does not get better than this. SO glad I found this business!

Name: S*** S*******
Date: 2023-07-17 15:16:15
Rating: 5
Comment: I brought my car in for an inspection after buying it used and got a very thorough understanding of the issues going on with it. I got an email showing everything they found including pictures. They were very efficient and helpful and I will for sure be going back!

Name: J*** P***
Date: 2023-06-26 14:52:36
Rating: 5
Comment: I don’t normally review anything, ever. But after my experience, after a first time visit and servicing, I just had to. Eric is extremely informative and broke down everything simply for a non mechanically inclined person that is myself. He also is very caring about you, your vehicle and your safety. Megan at the front desk was such a delight and was willing to help explain and break down anything from our quote. Having a portal to go back and look at previous services or quotes online is something I really like. Can’t forget to mention how nice the place looks and is kept. You have a returning customer.

Name: C***** B**********
Date: 2023-06-19 20:05:44
Rating: 5
Comment: Let me 1st start by saying ERVINES AUTO REPAIR is tha best and the service is A-1! But it starts wit customer service (Megan) and she is so Awesome! Then thier is Steve, who is such a knowledgeable auto mechanic with a team of mechanic by his side! When someone ask me about getting something fixed on their car I would be quick to refer my friends @ ERVINES AUTO REPAIR.THANK YOU GUYS FOR THE GREAT WORK & SERVICE!

Name: k**** w*******
Date: 2023-06-15 15:31:41
Rating: 5
Comment: So Im the guy that brings in a repair that brings the response thats interesting . Long story short, had some work done spring of 22, fall of 22, and 6/23. For an unknown reason some of the work failed. When I was given a quote for my 6/23 repairs, they listed off what needed to be done followed by that will be warrantied.Its really nice not to have to bring in; proof of work done, receipts, give explanations, etc. to receive a warranty. I have a 2015 Honda Pilot I purchased used, I have 4 friends with Pilots they all love them, why do I have the interesting one

Name: A**** M**** C*****
Date: 2023-06-11 14:19:31
Rating: 5
Comment: Ive been coming to Ervines for the past couple years. Jamie and Megan have been honest with me about what my car needs and have never tried to sell me more than the necessary. And in talking with them, Im starting to get life advice, good coffee, and excellent conversation. I want to keep coming back!

Name: G**** G***
Date: 2023-06-07 14:14:54
Rating: 5
Comment: Great Service here once again! Love the team that works here and all of the compassion and experience they put into their work. Very detailed explanation of everything that my car needed to have fixed or didnt.

Name: P*** T****
Date: 2023-06-05 14:40:19
Rating: 5
Comment: The customer service and communication is 2nd to none. Their use of technology, texts, emails, pictures, quotes and payments is also very efficient and user friendly. Highly recommended. Oh, and the service is top notch!

Name: S***** T
Date: 2023-05-24 22:09:56
Rating: 5
Comment: Big THANK YOU goes out to everybody at Ervines. They did a complete engine replacement on my truck. They were up front and always keeping me informed of the whole process. Working mostly with Megan and Steve was Great!! Really liked the fact that they were always HONEST about all the facts even when the news was bad, then going over the options over a cup of BIG E coffee. Thank you Jamie for allowing Megan to share your Special cabinet treats with me! GREAT STAFF,GREAT WORK , Great place to bring your autos for any problems. Thanks again!!!

Name: R*** K**********
Date: 2023-05-19 01:39:31
Rating: 5
Comment: I just purchased a used hybrid car took it here for some preventative maintenance. They were very helpful with knowledgeable advice, and experience with the hybrid cars. They explained the repairs and what was found once they got into the repair. I trust their opinion, and will be bringing my car back for future services.

Name: J*** C******
Date: 2023-04-25 15:19:18
Rating: 5
Comment: Excellent place to take your vehical for repair. Steve is amazing! Megan is amazing! The techs are the best in town, better than at the dealerships even. They know their stuff. This is a very professional and clean operation that you know you can trust.

Name: D**** L*********
Date: 2023-04-17 16:08:25
Rating: 5
Comment: Had them do a spring tune up and a few other needed items. Ive been using them for my car repairs since the late 80s. They always do a great job! Recommend them to anyone needing a great mechanic shop!

Name: L*** B****
Date: 2023-03-13 18:05:27
Rating: 5
Comment: They care about their customers, understand that today you may not have the resource to pay all at once. So they will rate most important to do. They are friendly, honest and good communication!

Name: T** C***
Date: 2023-02-26 02:29:14
Rating: 5
Comment: Ive used Ervines for over a decade, through 3 Highlander Hybrids. Theyre the only ones I trust with my vehicles. Outstanding, professional & friendly, reliable service. I highly recommend them.

Name: E*** S********
Date: 2023-02-07 15:08:22
Rating: 5
Comment: Very knowledgeable about the vehicles they work on. I brought my 2011 Prius in, and was very happy with the level of care, attention, and explanation I received. The staff is incredibly friendly, and you can tell the people working here care about what they do. Nice waiting area with good coffee. Reasonable prices, although not bargain basement, you pay for expertise. Will return.

Name: K****** C******
Date: 2023-01-14 23:01:49
Rating: 5
Comment: Ervine’s is amazing! Megan and Jaime make having my car repaired so convenient. They’re trustworthy and fairly priced for the amazing service that they provide. I highly recommend them!

Name: J****** N*******
Date: 2023-01-10 14:08:14
Rating: 5
Comment: Ervines has knowledgeable and friendly staff. They had my Prius fixed and back on the road in a hurry. I will definitely bring my vehicle back to their facility in the future.

Name: H**** S******
Date: 2022-12-21 16:51:35
Rating: 5
Comment: What a wonderful business! Extremely friendly and knowledgeable! I don’t know anything about vehicles and they talked me through exactly what the issue was and what they were going to do to fix it! Highly recommend!

Name: S***** L***
Date: 2022-12-16 17:14:19
Rating: 5
Comment: Excellent customer service and clear communication. They are easy to get a hold of and ask questions. Prices are a bit higher but I feel comfortable taking my Prius there since they are experts in that type of vehicle!

Name: A******* G******
Date: 2022-12-14 14:07:16
Rating: 5
Comment: Hands down the place to bring your vehicle. They are so knowledgeable about hybrid cars, and are truly honest with what needs to be done. The fact they have loaner cars available is a plus. All staff has been super friendly EVERY time we have been there. There new waiting room is beautiful, and coffee machine makes many options. Barista Jamie was fantastic!

Name: K*** B********
Date: 2022-12-08 15:37:54
Rating: 5
Comment: Highly satisfied with the service and technical expertise. Great turn around time on some complex repairs, and grateful they have a loaner vehicle available. Estimates always on par with final service charges.

Name: J******* -
Date: 2022-12-08 12:39:14
Rating: 5
Comment: I have had my Hyundai Sonata turbo in this shop a couple times and absolutely wouldn’t trust anyone else! My vehicles are very important to me and I can’t say enough about the amazing service they have…from initial phone call to pickup, it’s top notch. I don’t even live in the area anymore but still will drive the 60 minutes to have them look at my car(s). Keep up the great work!

Name: G** I********
Date: 2022-11-18 15:20:37
Rating: 5
Comment: I just wanted to say thanks to Bruce for getting the new struts on my Prius. It drives waaaaay better now. Its truly a case of not knowing how much you needed something until you get it.

Name: J**** G******
Date: 2022-11-03 16:15:38
Rating: 5
Comment: Bruce and his team are always friendly and knowledgeable. Full inspections and recommendations are always helpful in deciding what work you need done. Free loaner is a + but how fast they get your car in and worked on is the best. Thanks again Ervines!

Name: j***** a****
Date: 2022-07-19 19:11:38
Rating: 4
Comment: I like Ervines they are very friendly, professional and knowledgeable in the industry. Used them twice ,however they seem a little pricey. I will definitely recommend them. And use them again. Due to the service, not the affordability.

Name: N*** B*****
Date: 2022-06-17 15:21:41
Rating: 5
Comment: I HIGHLY recommend Ervine. 1st time got recommended to go to them to look at sensor problems. They were very well at communicating, sending me pictures through their online portal. Explains the problem thoroughly and very good at time management. Never went through any other business since that first time. Since then I have had them work on my car 2 other times. NEVER DISAPPOINTS!

Name: D** D********
Date: 2022-05-27 15:49:52
Rating: 5
Comment: Great service and great people to work with! Prices are great and it was done quickly, which was greatly appreciated! Thank you Ervines! I will DEFINITELY come back for all my auto repair needs! I will recommend you to family and friends! 10/10!

Name: M***** H********
Date: 2022-05-16 23:43:52
Rating: 5
Comment: I have used this service before. They are fantastic. They are extremely honest, service is fast and dependable. There is no pressure at all. If something can be put off a bit, they will tell you. Everything is documented and when you approve the work you know exactly how much it will be. This is my go to service center.

Name: A***** R****
Date: 2022-04-26 20:09:14
Rating: 5
Comment: I recently needed some work done on my Jeep. Ervine’s did a fantastic job. Bruce explained everything to me in detail and gave recommendations that made sense to me. They email everything to you so you can see an itemized rundown of issues and repairs. The entire process was painless. I also used their free loaner car option which made it easy to drop off my car and get back to my day. I will definitely be returning if I need any future repair work done.

Name: B**** O
Date: 2022-04-22 15:05:38
Rating: 5
Comment: Very friendly people and very professional service. I really like the system they use for communication. You can talk to someone in person on the phone but they also Send you emails and text. I filled out a short form online for a scheduled appointment. The following business day I received and email and text with The confirmation. I lived a short distance away and didnt have a ride home and they gave me a ride home. After several hours I received the email with the link to a page that explained what was wrong and what needed to be fixed. All I had to do was check the boxes of what I wanted done and they did it. When the work was complete they sent an email with the link To the bill and I paid it online and picked up my car. The keys were hanging on the door waiting for me. Excellent service and a great job Done.

Name: M**** D*******
Date: 2022-04-21 20:19:35
Rating: 5
Comment: An awesome experience! Taking my car to the mechanic is easily one of the most stressful experiences for me, but Ervines made it super easy by having free loaner cars (a game-changer for sure), being transparent about what needed to happen with my car, and advising what repairs to prioritize according to my budget. You wont get shaken down here--they genuinely want to give you the best service possible. Ill be back for sure!

Name: T******* L*
Date: 2022-04-20 19:48:37
Rating: 5
Comment: Family owned car repair shop that specializes in hybrid vehicles and really prioritizes getting the job done in a profession, efficient, customer-friendly manner. Very efficient website system for car check-in. Provides detailed free diagnostic and ability to add on additional services for a reasonable price. No pressure sales pitch to tack on extra work. Very knowledgeable mechanic that can be reached just about any time. Great experience, no complaints.

Name: J***** M*******
Date: 2022-04-11 17:19:56
Rating: 5
Comment: This was a great experience for me. Customer Service was top notch. Response time of mechanics was excellent. They use a electronic tool to show all of the recommendations along with pictures of your vehicle this helps you see the problems and prioritize the work you want done.

Name: S*** T**
Date: 2022-04-01 16:38:16
Rating: 5
Comment: These folks spent time discussing my options when my hybrid battery died. They are knowledgeable, professional with all work detailed and priced in advance plus friendly and personable to boot! So happy and confident with their work. And you cant beat a free loaner car!! Thank you Megan, Bruce and Eric!

Name: D**** L*********
Date: 2022-04-01 14:02:44
Rating: 5
Comment: Ive been utilizing Ervines since 1987 (back when they were on Eastern and 52nd). Have no plans to go elsewhere. I even confer with them on car purchases as they know what brands/models come in the shop more than they should. When you find an auto repair shop you can trust, you stick with them.

Name: K**** J*******
Date: 2022-03-23 14:25:35
Rating: 5
Comment: Ervine’s is a very honest place to bring your vehicle; the staff explain things to you in simple, easy to follow ways if you’re not very mechanical. My vehicle had a lot of major concerns and they walked me through each problem and explained clearly what they recommended. There are affordable ways to finance your repairs, and they know hybrids very well; great team of specialists. They are on top of communication and even have loaner cars available for longer repairs. Very satisfied and felt great trusting them with my vehicle.

Name: W********* J******
Date: 2022-03-05 01:00:24
Rating: 5
Comment: The folks at Ervines are efficient, diligent, and as caring about the customer as they are for the vehicle. I am thankful for such good people to care for my vehicle. They have my full confidence!I think Ervines and their people are one of the best kept secrets in Grand Rapids!

Name: J** M****
Date: 2022-03-04 18:19:18
Rating: 5
Comment: These guys have developed a nice little space of knowledge about Hybrid Vehicles in particular. I take my 2005 Honda Accord Hybrid there, they have been very helpful and have helped me baby mine to keep it on the road. I especially like their software -driven method for getting the car in and diagnosed, super helpful and leaves no room for mis-communication. Great job, all of you at Ervines!

Name: J****** S********
Date: 2022-03-04 13:06:43
Rating: 5
Comment: Been a customer of Ervines Auto for many years. Their knowledge of the intricacies of the current electronics on autos is constantly updated and certified. They dont spare expenses when it comes to upgrading the technical knowledge of their people.

Name: D***** P***
Date: 2022-03-04 12:37:14
Rating: 5
Comment: Ervines proves to be an excellent service shop for generations!Our family has used the Ervine Services for 30 years...from their 1st location at 52nd, to the current location off 44th!Excellent customer service from the front desk to the entire garage crew. Timely, thorough, honest service at reasonable prices. We LOVE the shared video diagnostics-leaves no room for any questions !!You cant go wrong with Ervines services!

Name: J*** S******
Date: 2022-03-04 03:04:26
Rating: 5
Comment: Its not the cheapest place to have your car serviced but the customer care from the staff and the knowledge the mechanics possess is as good as youll get in Grand Rapids. They are incredibly friendly and will go out of their way to answer any of your questions and trust me, they can answer ANY of your questions. They are also one of the few repair shops around that has a few loaner cars which is a game changer for someone like me. Id recommend them to anyone but if you have a hybrid car, I implore you to use Ervines. Give them a shot. Youll thank me later.

Name: E****** C***
Date: 2022-03-03 18:42:00
Rating: 5
Comment: Bruce is the man! Hes been more than helpful the two times Ive went to Ervines for miscellaneous jeep issues (fluids changed, new spark plugs, diagnosing why my jeep wouldnt start, putting in a new starter and starter cable, etc.). Hes very knowledgeable in how he explains what he fixed, and has a super upbeat and nice personality.Being a woman, he treats me no different than anyone else...and he treated me this way w/o even knowing I have some knowledge on cars and am an engineer. I super appreciate being treated with respect and being kept up-to-date on all information. Thanks!

Name: N******* J**** T*******
Date: 2022-03-01 16:28:45
Rating: 5
Comment: Its a tremendous relief to have a mechanic you can trust. Eric, Jamie, Megan and Bruce and have been taking care of my vehicles for many years. From a Chevy to a Subaru and now a Toyota Hybrid. They are experts in hybrids but they service all modern vehicles. I love Ervines!

Name: B****** G****
Date: 2022-02-16 18:30:50
Rating: 5
Comment: If I could give this business more than five stars, I would. I have no words to explain how amazing they are. I had broken my ankle and needed help moving my kids into the rental car that they provided and Megan was beyond helpful. She went above and beyond to help me and went so far as to text me personally and make sure I was doing okay after surgery. Their work is good and precise and they are fairly priced. I feel they are honest and hardworking. I am so impressed and will only use this business going forward. Thank you!

Name: N****** L******
Date: 2022-01-21 17:16:42
Rating: 5
Comment: I brought my Prius in for an engine misfire after a different auto shop had misdiagnosed the cause. They were incredibly kind, helpful, and honest about what was wrong with my car. When I decided not to go ahead with the engine replacement due to cost, they answered all of my questions about scrapping vs. selling my car, explained exactly what was happening with my engine in a way that someone who knows nothing about cars could understand, and then gave me incredibly solid advice when I called back the next day in search of guidance in regards to buying a new Prius. I cannot recommend them enough

Name: K****** K***
Date: 2021-11-06 00:33:10
Rating: 5
Comment: I couldnt thank these people enough! They did a great job fixing up lots of issues with my car, within two days it was diagnosed and repaired. The couple who runs the place are so wholesome, they listened and cared about me. Their warranty backs all their repairs & they stand by it! Ill always trust them with my time, money and vehicles.

Name: K******* C***
Date: 2021-10-26 18:23:06
Rating: 5
Comment: They diagnosed the problem and let me use a loaner. Great communication and great folks. They were honest that they wouldnt be able to get parts for 2+ months and referred me to another shop that could do a rebuild within two weeks, that they use themselves personally. Megan is a sweetheart and makes you feel at ease and like shes been a friend for years. Ill be back.

Name: J******* T
Date: 2021-10-11 15:38:15
Rating: 5
Comment: I can’t say enough wonderful things about my experience with this business. They were accurate, efficient, and friendly. Plenty of communication and patience. The email and text platforms were very easy to use. Everyone took the time to make sure I was a part of the plan and gave an accurate estimate. My car is running smoother and quieter than ever. Will be back for maintenance in the future. If you have a hybrid vehicle, this is definitely where you belong!

Name: B**** G****
Date: 2021-10-01 21:13:50
Rating: 5
Comment: They had a cancellation and we’re able to get my car in on short notice. Friendly and up to date technologically as they send estimates for approval via text and email for immediate approval. Fast and efficient.

Name: k**** l***
Date: 2021-09-15 19:15:27
Rating: 5
Comment: As a woman I have always felt immensely intimidated when visiting a mechanic. This is due to the fact that I know zero about cars! My insecurities were met with Megan’s smile and willingness to help me get my car, Susan back on the road safely—being sure to explain everything along the way. I immediately felt at ease when I met my mechanic, Bruce! His kind nature and realism when telling me what needed to be fixed added to the comfortability I felt at Ervines. My only regret is that I didn’t find this place sooner! If you’re looking for a mechanic who will treat you like family, look no further than Ervines! P.s. the candy and notepad + pen left on my seat when getting my car back was a *sweet* touch!

Name: K***** D****
Date: 2021-08-23 15:13:38
Rating: 5
Comment: Jamie and Megan are super nice, and Eric does a great job being totally transparent with you about your car. The online portal through which you select services and pay is well-made and easy to use. After-hours pick-up and drop-off was convenient, and I cant recommend this place enough. Thanks guys!

Name: B***** B******
Date: 2021-08-13 19:46:17
Rating: 5
Comment: Ervines will always be the place I take my vehicle. I work 2 jobs so having the option for a loaner car is a life saver. They stand by their work and they explain clearly what needs to be done with your vehicle as well as ways to make sure you can get the most life out of your car.

Name: G****** G******
Date: 2021-08-08 16:21:19
Rating: 5
Comment: Excellent service, great communication, honest. Pictures of services are sent to you which is nice. Prices are on the high end. However, your car will be fixed by experts who work on hybrid vehicles everyday.

Name: H****** H*******
Date: 2021-07-30 17:55:15
Rating: 5
Comment: My experience was good here. Everyone I spoke to was professional and kind. Only chose to not use their services because the vehicle wasn’t worth the money. But will go back if I ever need work done. They have everything online so you get updates often and very easy to understand.

Name: T***** B*****
Date: 2021-06-25 15:30:48
Rating: 5
Comment: Fantastic staff that do what needs to be done and dont push you at all. Uniquely they take pictures of nearly every recommendation and area of work being done which you can easily see online so you can get a sense of necessity in the repairs. I am always happy to bring my vehicle here.

Name: J** H********
Date: 2021-06-16 21:02:02
Rating: 5
Comment: Wonderful experience! Out of 4 places called Monday morning they were the only ones who could get to my vehicle that week. Having an accessible vehicle (due to my daughter being wheelchair bound) I can’t be without it for long periods. Meghan was easy to talk with and she got me on the books for that day, telling me upfront she could only guarantee it back to me by Wednesday. Not a problem! They are on the high end of normal repair costs and their diagnostic fee is added on to the final cost, not part of it (which was a surprise to me). I loved how we could do everything on line/by phone and the lockbox made it easy to get my vehicle back- a day ahead of schedule!

Name: N*** W*****
Date: 2021-05-19 13:06:17
Rating: 5
Comment: We went to Ervines for a pre-sale inspection on a used vehicle. They gave us a comprehensive, digital report with pictures and notes on each item of concern. I called to talk more about the report, and the mechanic was patient with me and answered all of my questions. They gave me an honest opinion about whether or not to buy, and I appreciate their insight and in-depth overview of the inspection. Highly recommend!

Name: K**** P***
Date: 2021-05-17 21:33:35
Rating: 5
Comment: Excellent service! Eric and Megan were excellent. They explained everything. Eric called and explained everything truthfully and didn’t pressure me to purchase anything that wasn’t 100% necessary. Their prices are very reasonable. The loaner cars are a game-changer! And after hours pickup makes it so much easier to get your car taken care of. Would 100% come back for anything else that comes up

Name: M******* A******
Date: 2021-05-05 03:18:42
Rating: 5
Comment: After a bad experience at another auto shop, I took my Honda CR-V to Ervines Auto Repair. When I first called, I was warmly greeted by Megan. I was encouraged by the fact that she took the time to truly listen to what was going on with my car. She worked me into their schedule quickly, and assured me that her family would properly diagnose and fix my car. I was told by another auto shop that day that I needed a transmission rebuild. There were many red flags at the other auto shop, and I wanted another opinion. I dropped my car off at the end of business on Monday, and got a call from Bruce on Tuesday morning letting me know that they diagnosed the problem. I needed an oil change. Yes, you read that right - An oil change. I was told by another auto shop that I needed a new transmission. Ervines knew that. After looking at my vehicle, they determined that there was nothing wrong with my transmission. I was absolutely blown away! They did a full inspection of my car and gave me recommendations about other maintenance that was due. They have a portal in which they can share photos with you, which was really nice. We authorized them to do several other repairs while it was in the shop. Ervines fixed the problem I was experiencing with my car (caused by low oil) and made sure everything else was in good working order. They have gained my trust, and I will be a loyal customer moving forward. Thank you for the great service, Megan and Bruce!

Name: M***** B****
Date: 2021-04-20 14:10:42
Rating: 5
Comment: I reached out to Ervine’s Auto Repair Grand Rapids Hybrid to run a diagnostic report on a used vehicle that I am considering to purchase. Bruce was very polite and extremely helpful with setting up the appointment. He provided an overview of the services and quote via e-mail. Everything went as according to planned, I dropped the vehicle off and was informed of the findings electronically as well as spoke to Bruce in detail regarding my concerns. The pricing was satisfactory and services exceeded my expectations. I highly recommend EARGR. I’ve actually worked with them over the past 10-15 years with multiple vehicles. First class business!

Name: C***** K*******
Date: 2021-03-27 03:14:42
Rating: 5
Comment: Ervines is my first choice for car repair. I always feel like they do an extremely thorough job. It’s hard to find a mechanic you feel you can trust. More than once, they have told me that my problem was covered under warranty and it would be free if I took it to the dealership for repair, even though they could have fixed it.The staff are always super friendly and easy to talk to. They always answer the phone. Sometimes after hours. I feel like they actually care about my situation. I’ve never had to wait long to get an appointment, like I have with other service places. I am usually surprised with how quickly my car is done and Bruce always calls with updates while working on it. I really appreciate the loaner cars provided free of charge. That’s a nice touch other places don’t do. I really like the text and email updates. And now with the COVID19 restrictions, everything can be done by smartphone or computer, including estimates.,work authorization and payments. I would highly recommend Ervines. (Note: I realize this is the same review I left after my previous service appointment But it is still relevant so I decided to repost after this current visit).

Name: B***** F******
Date: 2021-03-18 13:04:26
Rating: 5
Comment: Working with Ervines was the best mechanic experience Ive ever had. From the first call I knew my car was going to be in good hands with these folks. Incredibly friendly, accommodating, and professional, there is no comparison. As long as I live in West Michigan this is where Ill take every one of my vehicles anytime they need work. These guys are worth every penny, and I couldnt be happier. Thank you!

Name: R***** J******
Date: 2021-02-22 14:23:58
Rating: 4
Comment: I’ve used other mechanics on previously owned vehicles but since I found Ervines I’m a loyal customer. I definitely trust them as much as my dealership to keep me safe on the road. Now they are pricier but it is a better ticket than the dealership service center. You pay for what you get—and quality parts and service are worth every penny! I’ve come to Ervines to service my Chrysler 200 on several occasions, never for the same service. I appreciate that they do their best to get you in and out ASAP. They offer detailed estimates with notes and pictures so you know you’re not just getting pushed for unnecessary services.They answer any questions I have without hesitation or attitude. The loaner vehicle is a bonus so I’m not spending time off from work or extra spending for ride share while waiting for my car to return.

Name: S****** S********
Date: 2021-02-20 05:34:51
Rating: 5
Comment: We own a 2007 Ssturn Vue with over 170,000 miles and a 2002 Chevy Trailblazer with more than 197,000 miles. How do they last that long? By following the manufacturers recommended maintenance schedules, and by competent, professional service technicians.With new car payments averaging near $500/ month or more, and the increased insurance costs with a new vehicle, it costs soooo much less to maintain and repair your present vehicle. Michigan winters can be harsh on vehicles, and well likely drive ours til they rot away and the doors fall off, but until then we can drive with confidence knowing that the expert service provided by Eric, Bruce, and Paul - Jamie and Megan too! - will keep our vehicles in good, safe condition, and provide many more miles of service.

Name: A***** V*****
Date: 2021-02-19 23:16:27
Rating: 5
Comment: I took my car here for some maintenance and check ups. I am so impressed with this shop. They were super friendly, easy to work with, were very transparent with pricing and what was going on with my car. I will definitely be taking my car here again!

Name: C***** P***
Date: 2020-12-22 20:23:11
Rating: 5
Comment: I cannot recommend Ervines enough. They really treat your vehicle as if its their own. I moved about 40 minutes away from them and tried using more local mechanics, but none of them were as knowledgeable, friendly, or professional as Ervines. Sincerely, if you are looking for an outstanding mechanic, they are the place to go.

Name: B**** B******
Date: 2020-09-24 01:58:39
Rating: 5
Comment: Always the best service here. They use quality parts, and are very professional. I love the fact that they check your whole car out, and recommend service that will be needed in the future. This gives me the option of doing it myself, or bringing it back in at a future date for them to do the repair, or bring it elsewhere if I choose. Also love that the mechanic calls me to discuss the repair if it’s beyond the cost of the quote they gave me. This last time, he called to tell me he saved me money. Who does that these days? Take your car here for repairs, real mechanic’s work here, you get what you pay for. Megan and Jamie in customer service are the nicest people you will ever meet. I’ve spent 5 grand here in the last two years, on major and minor repairs, so I guess I’m paying them for this review, but they deserve it.

Name: K****** D*******
Date: 2020-09-16 13:27:49
Rating: 5
Comment: I’m so glad I stumbled upon this place! Took my new-to-me Prius here because they specialize in Hybrid vehicle repairs, and the service was incredible. Communication, professionalism, and timeliness were all on point. Plus, the free loaner car is added convenience and peace of mind. I will definitely be using them again in the future if I need any car repairs!

Name: C****** P*****
Date: 2020-09-15 21:14:43
Rating: 5
Comment: The staff at Ervines are all very professional. The mechanics are super knowledgeable about all issues, especially about my hybrid. I spent a lot more than I expected, but I left with a much-improved car that Im certain will last longer because of their care.

Name: C****** F*******
Date: 2020-09-09 19:59:19
Rating: 5
Comment: I’m driving across the country soon and needed my car services before leaving since my check engine light came on suddenly. I got a recommendation for Ervine’s from a friend and they did not disappoint! Eric is awesome and super informative. They whole team is very honest and friendly and helped me a great deal with a stressful situation for me since I’m not very knowledgeable at all when it comes to cars. 10/10 highly recommend!! Would definitely use them again for all future needs if I were staying in the area.

Name: T**** v** W*****
Date: 2020-08-26 15:26:01
Rating: 5
Comment: Ive worked w/ Ervines for 4 years now. I’m from a small town and GR is so crowded, there are so many repair shops to choose from! Ervines is a no brainer. They offer great flexibility helping w/ your repairs. Do not hesitate to call and see how they can help with big or small concerns. The crew at Ervines is trustworthy and treats you with respect which help take the stress out of car repairs. The front office is super professional, plus the mechanics always explain repairs in an understandable way because they have legit certifications. Repair costs are priced where they should be for the degree of service offered. Check them out!*Update: they now supply a digital report via text/email with photos and checklists of diagnostics to to make the process that much more transparent. Top notch service as always!

Name: E***** W******
Date: 2020-08-19 21:05:24
Rating: 5
Comment: I went to Ervine’s for some major repair work on my 06 Prius by recommendation. The car needed a lot of issues addressed, so I had a full service check performed. I replaced everything the car needed. They provided me with the most extensive, detailed invoice including pictures of all of the issues with my car. The transparency at the shop is absolutely incredible. They even had record of work performed on my car from before my ownership. Eric is incredibly knowledgeable and explained technical details about the technology in my car in a way that was concise and easy to understand. When I got my car back I was absolutely blown away by how good it felt. It drives like a brand new car, and every single issue was addressed and corrected. The service on behalf of the entire shop made the experience of getting extensive repair work done actually enjoyable! I didn’t think this was possible! Thank you so much for the outstanding service, all other repair shops should take a lesson from you!

Name: C********** R****
Date: 2020-08-14 22:54:26
Rating: 5
Comment: Everything they do is online and very user-friendly. They had a loner car that was a very nice one that I used all weekend til my car was done Monday Afternoon. They are very friendly and Professional and did A+ work on my brakes both front and back, cabin Filter, as well as flushed and cleaned brake fluid with new fluid added. I 100% intend to use them again in a few weeks to get the bearings fixed on my Equinox.Of course its expensive but so are most car problems considering how long I waited and how bad the brakes and rotors were...but it was no where near what i expected. Youll be happy if you took your car there..100%!!!

Name: M*** P*****
Date: 2020-07-29 11:44:31
Rating: 5
Comment: I take both my Prius and Outback here for repair and general maintenance. You might pay a little more than other mechanics, but I personally pay more to have the peace of mind and quality of work. They are always friendly and take extra time to make sure you understand what will be done and rebates are provided if you continue to do business with them. Loaner cars are provided (when available) and all transactions can be managed online.

Name: E******** C******
Date: 2020-07-27 20:36:54
Rating: 5
Comment: I had a sudden emergency repair needed and was not familiar with any repair shops in the area. I chose Ervines based on the reviews and their customer service is astonishing. Megan was beyond helpful and so nice! I dropped my car off not expecting it to be looked at same day since it was so last minute, I got a call a couple hours later with a list of everything that needed to be done and an answer to the main issue that I brought it in for. They email you all estimates and you can approve each individual item that you would like done. They dont pressure you into fixing everything all at once but do give you the option. They also sent me pictures of everything that was wrong with a little detailed explanation. For a spur of the moment choice, they exceeded my expectations and I will refer everyone to them. 20/10!

Name: R***** B***
Date: 2020-07-09 20:06:26
Rating: 4
Comment: Have never had an issue with Jamie and her team. Bruce her service advisor has always been up front with me every time Ive done business with them. Would definitely recommend taking youre vehicle to them if it needs some work.

Name: M****** T*******
Date: 2020-07-09 14:49:49
Rating: 5
Comment: Ive been having my car repaired and maintained at Ervines for several years. They are honest and they treat me well. As a woman, Ive had awful experiences with car repair shops and dealerships in the past. Ive always been treated respectfully here. They explain things clearly and Ive never once been talked down to. This is a big deal. Im happy to support a female-owned business too! I get free oil changes for life from the dealership where I bought my car and I choose to pay for them here instead, if that tells you anything.

Name: B**** D*****
Date: 2020-05-16 11:26:03
Rating: 5
Comment: First time using them for my hybrid repair. I loved their online tools for estimate and approval and payment. They were so friendly, knowledgeable, and helpful! I highly recommend Grand Rapids Hybrid!

Name: N*** B**
Date: 2020-05-12 13:23:28
Rating: 5
Comment: Ervines is a great auto service center, the staff has to be one of the best and friendliest groups of people I have ever worked with, as well as very knowledgable, they went above and beyond what I had expected especially during this time of quarantine, work was done fast and at a great price.Ervines will be my place for vehicle repairs in the future!

Name: A** H***
Date: 2020-05-05 17:04:46
Rating: 4
Comment: Firstly, I was very happy to find a well reviewed shop that was open during the pandemic and I appreciate the no contact way the shop is operating.I was very happy with the quality of the work, the pictures provided so I could see what was being worked on, and the ability to approve each piece of work. The labor and parts did seem a little overpriced however this is my first time getting work done in Michigan so it might be normal for here. Despite this, I have no complaints about the work and theres a good chance Ill return after doing some price checking around the area.

Name: P***** B****
Date: 2020-04-29 01:09:23
Rating: 5
Comment: SO thankful for this shop! Im no car expert, but I doubt these are the cheapest prices I could be charged. They always do excellent work, though, and treat me fairly. No hidden fees or anything. I also love the online approval/invoice/payment process. Its detailed and super smooth.

Name: K**** R
Date: 2020-03-21 00:20:26
Rating: 5
Comment: Have used Ervines for car service for at least 20 years. I trust them like family. They are honest, dependable and professional. They are all friendly while giving quality service.I highly recommend.

Name: D***** H******
Date: 2020-03-18 18:58:02
Rating: 5
Comment: I had the most amazing experience with Ervines Auto Repair & Grand Rapids Hybrid. I inquired about a repair and by 7:30 am, the next morning I had a quote back from Eric that was 1/6 the cost that the dealership quoted. Eric, Megan, and Jamie were awesome to work with! I received a loaner car and within 48 hours they had completed the repair and ran a complete diagnostic check on the vehicle. They were able to walk me through every step of the process. Communication could not have been any better and the techs were awesome to work with. I cannot recommend this place enough. Tough to find better people to work with than the folks at Ervines.

Name: M****** H*****
Date: 2020-03-06 00:55:03
Rating: 5
Comment: We took our Prius here for the first time for routine maintenance and brake work. They had it fixed within 24 hours and kept us updated throughout the process, plus they provide a free loaner car. Everyone we talked to was so nice. I was really impressed and we will definitely be back!

Name: S**** A***
Date: 2020-03-05 13:00:05
Rating: 5
Comment: Brought in my car after having the dealership take a look at the problem. The crew at Ervines was great. They walked me through everything that needed to be done with care and patience and saved me a ton of money in the process. These are hard working, experienced professionals and I know where I will be bringing my cars in the future. Cannot recommend highly enough!

Name: J*** S******
Date: 2020-03-04 21:51:09
Rating: 5
Comment: One of the best customer service establishments I’ve come across not only in auto repair but in general. They are extremely courteous and value the customer’s time and how they feel. We all know repairs and finances can be stressful and emotional and they really are in tune with that and their customers. Quick response time and we’re able to get us in as soon as they could. I can’t express how much and nice it was to have people who went above and beyond to care about my needs and to make me comfortable as well as help me out when I was waiting. Extremely nice and generous!!

Name: E**** W*******
Date: 2020-02-25 00:28:25
Rating: 5
Comment: I used Ervines for some routine work in 2019 on my Honda CRV. I asked for, and they provided a comprehensive evaluation of the needs of my car. I had the services they suggested , and knew were needed. They offered a loaner car, which was helpful. A year later, I notices a weird noise from a rear wheel, and asked them to look at it. They took the car into their shop the same day, provided transportation, and had the work done by the end of the day. They told me it was a defective part, and warranted all the work, and I left with no bill. Ervines are honest, responsive, and were great to work with. I appreciated their service.

Name: S***** Q****
Date: 2020-02-13 14:40:04
Rating: 5
Comment: We have been using Ervines to service our vehicles for as long as I can remember. Jamie and Megan are so kind and fun to talk to. All of the mechanical staff is so knowledgeable. Eric and Bruce take the time to think through the problem and then explain what is happening and all possible options. Even though we dont live in Grand Rapids anymore we still bring our cars to Ervines....we dont trust anyone else.

Name: L**** I*****
Date: 2020-01-23 07:22:30
Rating: 5
Comment: I don’t usually do the “review game” but this one is important to me. I purchased a used car several years ago and when it had some issues, I received a reference to Ervine’s from a friend, as well as finding them as “recommended” on a NPR Car Talk Reddit thread. I took my vehicle there and never looked back! THEY ARE AMAZING!If you need any recommendation on a honest mechanic, how about this!... Near the end of that used vehicle, it developed an engine issue. The Ervines’ mechanics were so honest, they gave me three best options:1). Repair what we can see @ ‘estimate’ but there could be additional unknown repairs once we open the engine2). Replace the engine all together @ ‘estimate’3). If you can afford it... buy a new/different vehicleCan you imagine a more honest repair shop; one that has that much integrity? They were literally so honest with me, they gave me legitimate advice that could cause me to purchase a brand new vehicle that would ultimately end my consumer-consistently with them... at least for several years! To top it off, they even offered their free loaner to me, for days, while I thought about my options!I did end up buying a new Camry. I love it and honestly got advice from Ervines on what to look for when purchasing a new car. It isn’t due for any repairs at this time, and probably won’t for a while, but I know where I’ll be taking it when it does!

Name: B**** P*****
Date: 2019-12-21 13:18:42
Rating: 5
Comment: As always, the service at Ervines is stellar. Theyre the only place I go to for car repairs not only due to quality of service but the trust theyve established in looking out what is best for me with full transparency. Their ability to stay on the cutting edge in regards to customer service and keeping me involved in the repair process through posting pictures, comments, and recommendations (that I can approve at the simple click of a button!) makes it a no brainer to come to them every time. I never have to worry about the stress of not having a vehicle because they provide a loaner from their fleet of cars which means my schedule is hardly interrupted and I can go to work as planned.

Name: M*** A****
Date: 2019-12-17 00:17:10
Rating: 5
Comment: Ervines has always done a nice job with any maintainance or repairs needed for our vehicles. They were great with a situation that required a quick turn around on our vehicle. Thank you to Eric, Bruce, and the ladies in the office for the great experience.

Name: S*** S*******
Date: 2019-10-10 15:27:27
Rating: 5
Comment: Amazing customer service and super friendly and knowledgable staff! Our Envoy stopped running and they got us in the next day and ran a full diagnostic test for us. The tests they run are so much more thorough then any repair garage we have ever been to. They gave us a full run down of repairs needed and we were able to make an informed decision on what to to do moving forward. Highly recommend this place!!

Name: L**** L***
Date: 2019-09-01 23:38:11
Rating: 5
Comment: If you own a Prius you will either be dealing with a Toyota dealership or specialty shop, for your more critical maintenance issues.They are one of the very few entrepreneurial shops that deal directly with Toyota.They have found and resolved issues that other general maintenance shops have missed.Ervines does a great job not just taking care of these issues, but taking care of you.

Name: M****** P********
Date: 2019-06-28 16:06:14
Rating: 5
Comment: To be fair, you can get your car services and repairs anywhere and generally speaking it will be taken care of. However, Ervine has a passion and proactive approach to the job that impressed me. They not only fixed my problem, but they also identified other issues or potential issues and made very helpful suggestions for future repairs. While a typical shop would present this to a customer verbally with limited explanation, Ervine provides a thorough online report of your vehicle which incorporates explanations, notes, pictures, videos of their findings. I can’t stress enough how impressive it was to see the report – it was like a college research project on your vehicle; for example ,you don’t get told verbally a wheel is squeaking, you get an explanation, a suspected root cause, and video of your actual wheel spinning so you can see and hear for yourself. They were thorough, quick, and very responsive with my questions and thoughts. I brought my vehicle there for a specific issue, but within 3 hours as a bonus, I received this very thorough report identifying overall state of affairs for the vehicle as a whole. This was immediately followed up with a call from Bruce to go over his findings and answer questions. As the work was being done, Bruce kept me informed on how it looked and the different possibility that I could expect (long story, but there was a condition on the vehicle that if process did or did not work would greatly affect the price –Bruce was successful at it and saved me money).I could explain more, but would be too wordy. The point I wanted to make is that Ervine was a great experience for me. It’s a mom/pop feel with very experienced technicians. Very thorough, very honest, very passionate. They treated my vehicle as it was their own. With the free benefit of a loaner vehicle, the experience was great and I will be back again; because they are a great fair and honest company that I trust. Ervine was great and they deserve your consideration next time you have a vehicle issue needing fixing.

Name: H***** V*********
Date: 2019-06-06 11:32:48
Rating: 4
Comment: I had some works done at Ervines a few years back on my ford focus. They did a great job but I wouldnt say its inexpensive. I recently tried to have them diagonostic the griding noise on my ford hybrid C-max but they wanted to charge me $147.00. Of course, I declined the service and called around and found a few autoshops that would do it for $50. I ended up taking it to Christian brothers automotive and they found the source of noises, which was the issue with our transmission. This autoshop then provided extensive documents stating this probblem is covered by ford warranty. Its currently sitting at a ford shop waiting for parts. Overall the whole process is only costing me $50. I have no doubt of Ervines comptency but I am not sure they would have sent me to the ford dealer to have my problem fixed for free.I had work done for my focus under my husbands name. Thanks for the reply!

Name: N**** L**
Date: 2019-04-25 22:26:48
Rating: 5
Comment: They repaired our vehicle in less than a day, even though we had to drop it off hours before they even opened without an appointment. They really helped us out in a stressful situation where we almost had to miss a medical appointment and possibly end up without a car hours from home.The staff were extremely empathetic, which makes a huge difference when something like this happens and they have to be the most kind of all the shops weve been to... we really appreciate how fast they were able to get us out of a bind.

Name: J****** V******
Date: 2019-03-22 16:48:10
Rating: 5
Comment: It was a sad day when we had to say goodbye to our Prius, but Ervines made it as painless as possible. A small family run business, friendly people who treat you like a person, and before long, a friend. Megan and her dad Eric are kind, knowledgeable and passionate. 100% recommend every day of the week.

Name: M****** P******
Date: 2019-02-28 19:58:25
Rating: 5
Comment: Brought my PT Cruiser here to be worked on. I had the same mechanics for close to 18 years and had first brought it to them. They didn’t seem interested in working on it. So, the previous owner of the car and my neighbor said bring it to Ervine’s. Wow! Picked her up today and I can’t even describe how thrilled I am at the repairs, service, professionalism, and integrity of Ervine’s! This car is like brand new!!! Happy to have a new team to bring our vehicles to for now on! Thanks guys! Beautiful job!! 😁

Name: M******* D****
Date: 2019-02-09 13:58:19
Rating: 5
Comment: The knowledge of the staff at Ervines is vast. Their dedication to excellence is always apparent and I have always been satisfied with repairs they have done. They also understand the importance of being able to get a vehicle in right away, and how much we depend on them to function in our daily lives. The fact that they have loaner cars makes it very convenient to take cars there for repair.

Name: C************
Date: 2018-11-13 15:35:57
Rating: 5
Comment: I work a lot and am on-call 24/7 several days at a time. So I needed a place that could have a loaner car for me when I dropped off my car for repair. After doing a google search and some Facebook recommendations, I came across Ervines. The website has a place to request a loaner car and 2 choices of days you would like. I automatically assumed I wouldnt hear anything back until Monday (I did this on a Sunday evening) But to my surprise, I got a response an hour later saying Monday morning would be just fine. Wow!Monday morning I arrived and was greeted by very friendly staff and they had my loaner car warmed up and ready for me. All of the diagnostics and recommendations are easily seen through the website, complete with pictures and the ability to agree or deny a service which also includes the price. With my busy work day, this technology is amazing and very convenient! Bruce even called me and explained to me what he found and was very helpful. He called me Tuesday morning and told me my car was ready. 24 hours. Thats it. Other places told me they couldnt even get me in for a week at the earliest. You have definitely earned my business! Thanks so much Ervines!

Name: M** M****
Date: 2018-10-25 20:02:29
Rating: 5
Comment: Fantastic customer service from Jaime. She was able to set me up with a loaner car while I waited to have my issue diagnosed. Bruce was extremely prompt and thorough with his response, sending me detailed notes and pictures. He was able to address my issue the same day and provide me with recommendations for new tires (which I need) as well as let me know about a recall and a couple software updates that my Prius needs. I will definitely be bring my Prius here again and will tell any other hybrid owners in the area to do the same.

Name: A***** H*****
Date: 2018-08-28 20:10:55
Rating: 5
Comment: Great and friendly customer service from Jaime. Skilled and honest mechanic work from Eric and team. Wonderful analysis, options and communication via phone, text and email. Worth any higher price due to quality service, free loaner car and satisfaction guarantee.

Name: J**** S
Date: 2018-07-23 22:23:54
Rating: 5
Comment: Although I forget the mechanic/technicians name, I do appreciate him giving me a thorough breakdown of his diagnoses over the phone. Based on the advice he gave me, I can definitely sense that the staff there are not going to suggest any unnecessary repairs. Their knowledge of Priuses is also very extensive.Furthermore, they were nice enough to let me drop off my vehicle 15 minutes before they open so that I could arrive to work on time.I am grateful that GR has an independent and qualified shop that specializes in Hybrid vehicles.

Name: C**** T********
Date: 2018-03-05 14:28:48
Rating: 4
Comment: After a couple of less than stellar experiences at another shop (currently behind OReily Auto Parts on 28th St by 131) after their ownership changed I thought Id give Ervines a try. The customer service, communication, quality of work and speed at which my vehicle was repaired were outstanding. Price for the repair was in line with what I expected. The one thing I did not care for was the diagnostic fee is not waived/reduced if you have the vehicle repaired there. I understand not wanting to diagnose issues only to have owners go elsewhere. There is value in your knowledge and time that shouldnt be given away for free. On the flip side, The shop I used to go to would provide free estimates/diagnoses. After the ownership changed Ive received multiple misdiagnosed problems from them. So I guess you get what you pay for in some sense. I would go back to Ervines for future repairs.

Name: H****** B*****
Date: 2018-02-26 16:43:51
Rating: 5
Comment: I brought my 2004 GMC Envoy to them with an oil issue. They checked my car over throughout and came back with an honest answer about my car and even mentioned issues that I had not brought up. At the end of the time I was very pleased with the repairs I had done. The staff was very honest and kind. I appreciated being able to call and ask questions at any time. I will surely bring them my car from now on.

Name: D*** B***
Date: 2017-12-17 00:09:56
Rating: 5
Comment: I took my sons car in based on the reviews being so great. They were friendly and communicated very well what the charges were and why. I have mechanics in my family so I was shell shocked at having to pay retail prices because Im used to paying for parts only. I live too far away from home so I had to suck it up. The car was fixed fast and so far so good! I do recommend them for repairs.

Name: N***********
Date: 2017-11-21 19:17:04
Rating: 5
Comment: If youre in a position where you cant afford to get mistreated, like my wife and I, take your vehicle here for service.Im not in their dept, I pay my bills.Ervines not in my dept, because they do what they say.Theyve done excellent work on a number of serious issues on our 93 2wd Suburban we are truly grateful for.Heck, Im starting to look at Prius for our next car, just to be worthy of their service bay.Thank you so much folks.

Name: E**** O****
Date: 2017-09-22 00:23:19
Rating: 5
Comment: Not being from around the area, we had to choose an auto repair place basically entirely off reviews. Having been ripped off a few times at different places, we were a little skeptical but we did not regret going to Ervines! The customer service was spectacular and I loved the online link they sent me so I could approve and disapprove of what needed to be fixed on our car - according to our budget. There were no surprises and we will go to Ervines every time we need our car fixed. I honestly felt like they cared about how well my car ran, not just about how much money they could tack on to the bill. Thanks and well see you guys again and will be sure to refer you to anyone looking for an awesome auto repair shop!

Name: C***** F*****
Date: 2017-08-21 20:32:08
Rating: 5
Comment: Great service even on short notice! My sons car broke down in Grand Rapids and we thought he might have to spend the night or longer. Ervines to the rescue! Got the parts and finished the job on an old 1999 Dodge Stratus in one day! HIghly recommend!

Name: C***** F****
Date: 2017-05-02 19:48:19
Rating: 5
Comment: Excellent place for car repairs! People are friendly, courteous, and professional. Megan and Jamie, in the office, have gone above and beyond to help me out when I have needed to leave my car for a while. I have great confidence in the guys out in the shop. They take the time to explain things to you, and not make you feel like an idiot. Their prices are fair, and I dont feel that they try to gouge you, or pressure you in any way. I highly recommend Ervines for any car repairs! Great people, and a local, family run business.

Name: K****** M****************
Date: 2017-04-05 19:59:34
Rating: 5
Comment: These guys are excellent! Awesome customer service and reasonable prices for quality work. I feel completely confident with bringing my vehicle here for any types of maintenance. They really have left a good impact on me.

Name: G**** W*******
Date: 2017-03-19 16:54:38
Rating: 5
Comment: I was having a rough morning and was really tight on money. I took my car into Ervines first thing in the morning, they were quick to have it diagnosed. They explained it to me and i had a little break down when i saw the price. Honestly the price they gave was cheaper than most and it was quality work. I gave them the go ahead, they had my car fixed by 2pm ive never seen such fast efficent work from car repairs shops. I was stuck in a situation due to having to be to work and was already late but Jamie offered me a ride if i couldnt get one, that was awesome! U cant get that anywhere else. I didnt need a ride but during my wait Jamie and (im sorry i forgot her name) the second girl that came in were awesome they helped me not feel so bad and had me smiling again. Ervines is just great, theyre friendly their customers are friendly. I will be bringing my cars to them if i ever need anything. Thank You! 💕Ellen

Name: S******** A****
Date: 2017-03-06 04:48:34
Rating: 5
Comment: Recently my Ford Escape Hybrid had an issue and I needed to find a repair shop that was familiar with hybrid cars. Ervines came up on a Google search so I took it to them. They had it fixed the same day! I was extremely happy with the service and ecstatic to have my car back. Im so glad to have a trustworthy local shop if I ever have any issues in the future.

Name: J*** B****
Date: 2017-02-14 14:37:50
Rating: 5
Comment: Family run business. Eric, Bruce and Jamie are the nicest people. I would recommend them to anyone needing work done! They are honest and professional and do a great job. One super perk of taking your car in for maintenance is that they offer a loaner car while they are working on your car. As long as I live in West Michigan I will be taking my car to Ervines.

Name: A*** P****
Date: 2017-02-01 15:59:29
Rating: 4
Comment: These guys know their stuff and theyre very friendly to boot. I worked with Bruce, whose son actually recommended the shop to me.Im a shade tree mechanic - I do basic work on my car during the warm months and have done as much as change the timing belt on my Focus.However, during the cold months of the year, I dont have a garage in Grand Rapids to do this kind of work (I did when I lived in the Detroit area and I miss those days dearly). When my accessory tensioner broke in January, I didnt want to force myself to work on the car with freezing cold fingers in my parking lot.Enter Ervines: I had my car towed there and they did all of the work. Bruce was very up-front and friendly about everything and I couldnt be happier with the results. He found a few other issues with the car (bad water pump - ugh!) and replaced a tie rod end as well. Even though my car was lowered, Bruce made an exception to their policy on modified cars and performed an alignment as best he could anyway. The car doesnt handle the way it should, but thats my fault since the camber isnt set correctly.My only grudge is a personal one since Im spoiled and normally fix my own cars: this was an expensive trip. I spent $900 when all was said and done. I could have done the work myself for $400 with OEM brand parts. NAPA parts arent cheap to begin with and when you throw labor on top of that, this definitely isnt a cheap shop to take your car to.But you get what you pay for, and I paid a premium. Highly recommended if you want car repair work and maintenance done right.

Name: J*** S*****
Date: 2017-02-01 14:30:08
Rating: 5
Comment: I have used Ervines for my repairs for the past 4-5 years. They are excellent at explaining the issues your vehicle is having as well as pointing out repairs that should be made before they become bigger issues. They dont push you to make repairs that are unnecessary and you truly feel like they have your best interest in mind. The repairs are always done quickly (mine have always been repaired same day) and I have never had any issues with anything they have fixed.

Name: R****** N*******
Date: 2017-02-01 14:20:23
Rating: 5
Comment: Ervines has serviced my car for several years. They are trustworthy, quick and I love the (free) option of a loaner car if needed. Recently my ignition tumbler quit working and my car was towed to Ervines in the evening. By 7:45am the next morning, someone had contacted me about the issue. They were able to source the correct parts, repair my car and have me back on the road the same day. The quality of service, honesty and efficiency are outstanding!

Name: J*** O****
Date: 2016-07-13 15:30:32
Rating: 5
Comment: First time Ive needed any work done on my car here in GR and couldnt have asked for a better experience. The office staff is super efficient and friendly. I needed a loaner both days they had my car and everything was ready as soon as I got there right at 8a so didnt really slow me down. Bruce called and emailed everything they needed to do before starting the repair and then reached out to let me know when it was completed. Even though their office closed before I left work it was just as easy to handle everything via phone or email and then pick my car up after hours. I expected to have to have to deal with a few shops before I found one I liked but based on this experience if I need any other work done I would go back and will recommend them to anyone else.

Name: J****** C******
Date: 2016-06-09 15:31:40
Rating: 5
Comment: I am so happy for this gem of a find! Although I’ve lived in the Grand Rapids area for the last couple years, I’ve never needed any car repairs until recently. After reading several reviews and their offer for a free car loaner, I decided to take a chance.I was able to get in the next day after making an appointment. Within hours, Eric called to give a full report with a detailed explanation and cost estimate. He recommended immediate repairs verses repairs that could wait and best of all I was able to get my car back the same day!The free car loaner is a life saver, especially for someone like myself who does not have any family that lives nearby to use their car and hates to inconvenience friends or coworkers for rides. The staff is friendly and wonderful to work with. I’m so pleased with the work done on my car. I will continue to take my car here for service and definitely will recommend to others.Thanks Ervine’s Auto Repair!

Name: R*** M*****
Date: 2016-05-25 17:00:06
Rating: 5
Comment: A great family owned shop. There arent too many places I feel comfortable sending your wife or kids to for auto service. Many times you feel shops take advantage of someone that doesnt have automotive knowledge. Not at Ervines. Many times they tell us that something will need to be replaced eventually but is still good for another 5-10 thousand miles. Honesty like that keeps me going back.

Name: D** S****
Date: 2016-01-13 17:51:40
Rating: 5
Comment: I was serviced by Bruce and I must say that he was among the most competent servicemen that Ive ever had the pleasure of interacting with. I brought a used car to them for inspection and he dutifully pointed out that while the car was otherwise in great condition, there were three anomalies that when combined was a potential systematic failure that could have cost me upwards of $3,000 to $4,000 extra to repair on my own if I were to purchase this car. Staff was friendly and did not mind me calling a jillion times and we even made light of it. 🙂 I plan on using them in the future for my auto repair needs.

Name: S******** M
Date: 2015-11-09 17:31:22
Rating: 5
Comment: The service at Ervines is honest and quick. I dont care for going to dealership but I want the car I drive to last. When the engine on my car was failing they diagnosed the problem and informed me that the repair was covered under my warranty. This repair wouldve cost me $3k-$5k if serviced outside of a dealership. I am very thankful to Ervines and have continued to use them and refer them to my friends.

Name: D**** U****
Date: 2015-11-03 21:34:22
Rating: 5
Comment: My husband and I have had to have alot of work done on our vehicles in the last few years. Luckily, thanks to me:), we gave up on our old mechanic. I found Ervines through all the good reviews and am glad I did. This place and the people are awesome! How many mechanics keep apologizing when telling you whats wrong with your car (daryl)? How may places have 2 mechanics test drive your vehicle after repairs? How many places have free loaner cars? I have never felt so safe in my vehicle after going to Ervines. Thank you for taking such good care of me!Jennifer Ulery

Name: T**** M*******
Date: 2015-07-22 22:33:39
Rating: 5
Comment: I brought my Mitsubishi Outlander to Ervines to take care of general maintenance and setup a proactive plan going forward. My technician was Bruce and he was fantastic at explaining what were the priorities and what we should push out to a future date. I received a full estimate of all work to be done before hand and the work was exactly as quoted. No surprises! They texted, emailed, and called me when my vehicle was finished. Also big bonus for the free loaner vehicle.I highly recommend.Thanks Ervines!

Name: K** A***
Date: 2015-03-20 17:09:23
Rating: 5
Comment: I have been looking all over West Michigan for a auto repair shop to service my hybrid. I like to keep cars for at least ten years but need help maintaining them in excellent & safe condition. Of course I look for help from a repair shop that has knowledgeable technicians, honest management, friendly staff and, of course, want it all at a reasonable cost. I found it at Ervines!Although I live in Muskegon, the use of their loaner car made use of their services workable in my schedule.

Name: T***** M******
Date: 2015-03-16 13:57:25
Rating: 5
Comment: Everyone at Ervines was very friendly and helpful. I was able to get my car into the shop quickly and they were able to fix the problem that day. They are conveniently located near my home and work too. I will definitely be using them for any future car repairs and recommending them to my family and friends.

Name: J***** F**
Date: 2015-02-28 16:26:29
Rating: 5
Comment: Very professional and honest service repair! Jaimie and Bruce were extremely helpful in getting my college daughters car running smoothly again. Gives me peace of mind to know that I now have a dependable auto repair for her to go to in Grand Rapids. Would highly recommend them to anyone in the Grand Rapids wont be disappointed. Thanks again Ervines!

Name: R** S********
Date: 2015-02-20 21:17:39
Rating: 5
Comment: A couple of years ago my hybrid car had problems. Unfortunately not many businesses are capable of fixing hybrid cars. I could have taken it to a dealer, but I knew that would be more expensive than if I found a business that handled hybrid auto repairs. I looked around and decided to try Ervines. They fixed my car and they provided me with a loaner car while my car was being fixed. This is all well and good, but what really impressed me is how much they know about hybrid vehicles. I think they have more knowledge of how hybrids work than mechanics at dealerships. At least as far as Im concerned thats true. Also the mechanic who worked on my car said he enjoyed working on it. Now thats someone who I would trust to fix my car. Knowing how well they took care of my hybrid car, Ive taken a non-hybrid vehicle in as well. Same great results.Another great aspect of Ervines is the customer service. Besides always being pleasant, one time I called after hours and I got to speak with someone. That might not be typical, but it still impressed me.

Name: A**** K****
Date: 2015-02-10 19:37:55
Rating: 5
Comment: Ervines is very professionally run and the staff and mechanics are friendly and knowledgeable. I had my car serviced at Ervines last week and since then it has been running great. That was my first time doing business with Ervines and Im bringing in my other vehicle today. I would definitely recommend them if you are in need of maintenance and I will continue to do business with them in the future.

Name: e**** h*******
Date: 2015-01-27 00:17:32
Rating: 5
Comment: Our trailblazers fuel pump went out on a weekend, we had it towed to Ervines. They responded to us quickly on Monday. The mechanic explained everything in great detail and troubleshooted every issue. I would highly recommend their services. They truly care about customer service and go above and beyond making sure you return and are happy.

Name: A*** B*****
Date: 2014-10-17 18:40:35
Rating: 5
Comment: When I took my car into Ervines, they explained all the work needed on my car and made it clear and understandable. Lastly they got the work done on my car within a reasonable amount of time which is greatly appreciated. I drove my car around a bit today and my car no longer makes the noises it had prior to work being done on it.

Name: W**** S*****
Date: 2014-10-07 20:20:13
Rating: 5
Comment: I have had 3 of our older model vehicles repaired there. The mechanics have been very good at explaining or showing the problem and worked with me to get the desired repair. I appreciate that they gave some cost savings options, with perhaps less quality parts but since I have older, nearer end of life vehicles, that is all I really needed. Part of what I love the best is the availability of a free loaner vehicle while mine was being repaired. That, along with good reviews is what drew us to try them in the first place.

Name: G**** B*****
Date: 2014-08-08 17:50:05
Rating: 5
Comment: I cannot say enough about the honesty and quality of the entire operation at Ervines. They are honest and up front about what you need and what it takes to fix it properly. Very friendly and knowledgeable. The loaner car program is awesome as most cannot afford to be without transportation while their vehicle is being repaired. I highly recommend them. They will not recommend unnecessary repairs just to pad the bill like some other shops are known to do. It is hard to find trustworthy mechanics. Look no further than Ervines. I am editing this to prove that this review was made on 8/8/2014; dont know why the response was to an earlier post by my wife. great, personalized service and great loaner program.

Name: M****** G****
Date: 2014-06-07 04:39:15
Rating: 5
Comment: Great, fast and friendly service! Jamie at the front desk is the best! She made us feel like family and was able to get us a loaner car in no time. We appreciated the fact that Bruce, the technician, talked to us in plain English terms and took the time to go over the needed repairs with us. Considering we had last minute repair work needed (not scheduled) we were amazed they had our car ready in less than 36 hours! We had a great experience and definitely plan to be back!

Name: V****** T*********
Date: 2014-06-03 14:16:34
Rating: 5
Comment: Coming from a small town, where everyone knows everyone, it was an intimidating experience to find a car repair place/person that I could trust and wouldnt take advantage of me just because I am a girl. This is the place. They are completely up front, honest, and trustworthy. They are always willing to go the extra mile and I love that they have loaner cars that they offer. I would and do keep going back. I recommend that you do the same.

Name: E*** O**************
Date: 2014-01-03 16:20:38
Rating: 5
Comment: The staff is very friendly. The technicians take the time to explain repairs in detail. The loaner car service is very convenient for my family. Each of my experiences with Ervines has been very positive.

Name: J****
Date: 2013-08-22 02:21:19
Rating: 5
Comment: Ive used Ervines on multiple occasions, each time the service has been excellent. Quick to respond, upfront on their work, and always get things done fast. Theyve even gone as far as to drive a loaner vehicle out to me. Its top notch service that you just cant beat.

Name: N*** R*****
Date: 2013-06-12 00:29:42
Rating: 5
Comment: I discovered Ervines after moving to Wyoming and needing to find a place I liked and trusted as much as the shop I used on the extreme north side of Grand Rapids. Online feedback and a neighbor sent me to Ervines and they were exactly what I was looking for. They treat me like a valued customer, explain very clearly what needs to be done (and why) when I bring it in, present me with options, give me a logical recommendation based on those options, and provide a free loaner car if I need it. When my old battery died recently, the owner came to my house and gave me a jump so I could get it to the shop without a towing charge. I cant imagine what else could be asked for. Nobody likes having to bring their car to an auto repair shop and having to spend the money to fix whatever the problem might be, but the folks at Ervines make it as painless as possible. My only tiny wish would be for coffee thats not decaf ;)

Name: J**** R*****
Date: 2013-06-11 17:40:57
Rating: 5
Comment: My car needed a lot of work and being relatively new to the area, I had to rely on online reviews. Ervines got great feedback, so I made an appointment through their website. I was contacted almost immediately and scheduled very quickly. The repairs took a few days, but with the free loaner it was no big deal. They explained everything to me, helped me prioritize which repairs to do first, and Jamie even entertained my 5-year-old while I spent 10 minutes on the phone with my bank to get my payment to go through. I may have been able to find someplace a little cheaper, but you cant pay for the excellent customer service at Ervines. The lobby is clean, has fresh coffee, and is very professional. As a woman Ive been intimidated going into car shops but I never felt that way at Ervines. Ill definitely be returning.

Name: J*** J****
Date: 2013-05-23 12:39:33
Rating: 5
Comment: We have used Ervines for servicing our vehicles for many years. We have always been pleased with their service. They are honest and competitive.We were once told by a dealer that the problem with our vehicle was not one that had a recall on it and they would not do the recall. We did not tell Ervines about that but they are up on things and checked into it for us. They called a dealer and found that our vehicle was under the recall. When we picked up the vehicle they made arrangements for it to be repaired. We went directly to have it repaired. They go the extra mile.They are always friendly and explain the problems very well.We also love the loaner cars!

Name: K**** M
Date: 2013-05-21 16:43:13
Rating: 5
Comment: I had a great experience at Ervines. I know very little about my car beyond turning it on, so I was relieved when the staff were willing to spend extra time explaining to me exactly what is going on and helping me to be an informed consumer. I also appreciated that they are not trying to sell something-- I did not actually need the repair that the dealership had told me to IMMEDIATELY deal with, and the folks at Ervines were willing to tell me that when they could have made a buck doing the repair. The visit was so painless I even got to run errands while I was waiting using one of their fabulous loaner cars. Thank you so much!

Name: T**** B****
Date: 2013-05-03 17:36:17
Rating: 5
Comment: There are FANTASTIC. Excellent quality work and wonderful staffterrib, BYRON CENTERI really like that I am able to get an appointment that same day that I call. They have a loaner car available and if it isnt available they give me a ride back to work and come pick me up when it is finished.Everyone is very knowledgeable, professional and personable. I am impressed with the quality work and they take time to check other maintenance/vital parts that may need to be fixed. I really appreciate that because I dont want to find out the hard way by being broke down on the side of the road. I cant say enough good about Ervines. I would recommend them to everyone.

Name: N******* L******
Date: 2013-05-02 15:30:28
Rating: 5
Comment: I just used Ervines Auto Repair to fix my 99 Jeep Wrangler. They were quick to fix both issues with my jeep and kept great contact with me on the repairs as they were going on. I got my jeep two days later and the price was more than 200 dollars less than expected! I would easily go to Ervines against for any car tunes ups or repairs, no questions asked.

Name: M****** B*****
Date: 2013-03-16 16:07:39
Rating: 5
Comment: After the mechanic that I was using (who I was very happy with) moved far enough out of town to no longer be convenient, I was in despair of finding another mechanic of that quality.The first time I needed Ervines was when I was replacing the battery in my Forester and apparently (despite checking twice) connected it backwards and fried a few things. It was a Sunday afternoon and after picking Ervines because of the great reviews (and it also didnt hurt that they are about 1/2 mile from my office!) I called, expecting to leave a message for a callback. Imagine my surprise when a human being (the fantastic Jamie) answered the phone on the 2nd ring! I had my car towed over, Eric called me early Monday morning with the estimate, and I had the car back by lunchtime.That was over a year ago, and Ive used Ervines a number of times since then both for my Forester and my wifes Saturn, and Ive been VERY pleased every time.Every time I call, Jamie makes me feel like Im the most important customer they have, and as other reviews have mentioned, Ervines does NOT try to tack on extra services that you dont need to inflate the bill.

Name: D***** Z********
Date: 2012-12-27 17:33:18
Rating: 5
Comment: Since I recently moved to the Grand Rapids area I had to find a new mechanic, and Ervines was the third, and last, place I will take my cars to. I went there based on the overwhelmingly positive review, but Ervines was also the only place that passed my own little quality control test. I take my 07 Xterra, which is in great shape, in for an oil change and ask the mechanic to look over the rest of the vehicle to see if anything else needed to be taken care of. Out of the three, Ervines was not only the first shop to comment on what great shape my vehicle is in, but they were the only one to not artificially create services my vehicle didnt need. An added bonus, they reminded me of the upcoming preventive maintenance my car would need. As a result, I dont think Ill need to look for another mechanic as long as I live in the Grand Rapids area.

Name: G*** Y***
Date: 2012-10-08 14:35:41
Rating: 5
Comment: Great first experience at Irvines. Customer care (Jamie) is incredibly helpful with helping plan an appointment and making sure that everything is done right. The auto work that is done is top notch and they really care about the condition of your car. Loaner car program is great and sets this place apart from other auto shops in the area.

Name: A**** N*****
Date: 2012-07-17 04:06:17
Rating: 5
Comment: Ervines has been great - Ive been going to them for about 2 years. I drive a 2004 Honda Civic with almost 150,000 and its running great. I have Ervines to thank for that. They encourage (never forcefully) regular maintenance. If I have any questions, they answer them without making me feel dumb or that they are taking advantage of me. They explain things in detail. Theyve been so helpful - theyve even showed me how to do silly things like check the air pressure in my tires. They truly care.There are two reasons why I choose Ervines over other places:#1) Free Car Rental - this was very convenient when I was moving to Yellowstone and had $1000 + in maintenance done (things that shouldve be done at 100,000 miles).#2) Their Spring/Summer/Fall/Winter Specials - they always have a seasonal special. It includes an oil change and they thoroughly check out your car. Its $40, which is a pricey oil change BUT it comes with a detailed list ranking from 1 to 10 the things your car needs the most.

Name: E**** B****
Date: 2012-07-03 16:32:30
Rating: 5
Comment: After having a few overpriced and unfriendly services performed through a dealership, we decided it was time to look for a new mechanic. Checking the Google reviews, Ervines had over 40 AWESOME customer reviews. We thought we would give them a try, and were thrilled to say the reviewers didnt lie. From the minute I stepped in, Jamies (the office manager) helpful personality put me at ease. We received an estimate for service that was almost half what was quoted at the dealership. The service was performed the next day and the car was ready to roll that afternoon. Additional work will be needed on the car and Eric has taken a great amount of time with us explaining things. We have every trust and confidence in Ervines and are thrilled to talk about our new mechanic.

Name: P**** G****
Date: 2012-06-06 14:20:27
Rating: 5
Comment: We were looking for a place to fix our van that was affordable, available & quick. We also needed a loaner car in the meantime - for car-pooling the kids to school. Ervines was great! The woman at the front desk, Jamie, was extremely helpful, even dropping me off at my house so she could drive our van back to the shop when a loaner car wasnt available until that evening. Thank you! We will be coming back for our car needs!