Dykstras Auto - Kalamazoo
category: Car repair and maintenance service, Auto repair shop, Tire shop
address: 3601 Stadium Dr, Kalamazoo, MI 49008, United States
Phone: +1 269-375-3333
worktime:
address: 3601 Stadium Dr, Kalamazoo, MI 49008, United States
Phone: +1 269-375-3333
worktime:
| Day | Time |
|---|---|
| Monday | 7:30 AM–5:30 PM |
| Tuesday | 7:30 AM–5:30 PM |
| Wednesday | 7:30 AM–5:30 PM |
| Thursday | 7:30 AM–5:30 PM |
| Friday | 7:30 AM–5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
site: https://greatwater360autocare.com/stores/dykstras-auto-kalamazoo/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change,
Payments: Debit cards, Credit cards,
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change,
Payments: Debit cards, Credit cards,
Auto repair shop near me:
The Detroit Garage | Karfix - Holland | Riviera Auto Service | Redford Auto Repair | Kozaks Mr. MufflerName: J***** B****
Date: 2024-02-15 15:45:55
Rating: 5
Comment: They were very fast, and convenient! They finished ahead of schedule and everything is working great! We had the fuel lines replaced.
Name: s***** w****
Date: 2024-02-15 15:36:40
Rating: 5
Comment: Good experience and friendly. I thought pricing was reasonable. Will use in future.
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Name: A******
Date: 2024-02-15 12:40:32
Rating: 5
Comment: Got my brakes repaired here and they did great work! The staff was professional, they were straight forward, and they helped get my car into shape. Thanks!
Name: R**** W******
Date: 2024-02-01 18:12:01
Rating: 5
Comment: Ken and his team saved my life! My car broke down after closing hours and they had my car part ordered, fixed, and ready the next day. I cannot emphasize how much I appreciate their help and professional customer service. I highly suggest them for any car needs. Thank you Dykstra!! :)
Name: S***** S****
Date: 2024-02-01 17:48:46
Rating: 5
Comment: I have used Dykstras Auto before n was well pleased. They are efficient, professional, friendly n cost was goodI would recommend to anyone
Name: S*** O******
Date: 2024-01-25 15:48:36
Rating: 5
Comment: Been taking all of my vehicles to them for the last 7 years. They have changed ownership but maintained their quality and affordability of service.Happy to recommend them as a trustworthy auto repair company who really cares about the customer.
Name: D** H*****
Date: 2024-01-25 15:31:41
Rating: 5
Comment: Professional, thorough, and prompt! Love the reports and recommendations after the visit! Excellent customer service and support!
Name: J**** H********
Date: 2024-01-24 19:24:50
Rating: 5
Comment: The guys here are great! Always helping my staff and I out whenever we have car issues. If you want honest people, go here. Shout out to Ken and Austin, these two are always great people!
Name: J** S****
Date: 2024-01-18 18:16:15
Rating: 4
Comment: You will see the reviews showing 1 and 2 star ratings. Not everyone can be happy. In my experience, this company communicated every step of the way, did not hide anything, was honest and upfront, offered comparisons so that if I wanted to go somewhere else I could, and was overall, very helpful and knowledgeable. Good Customer Service albiet expensive. The expense is the only reason I rate these guys at a 4 star. Thanx to Ken on Stadium Drive, Kalamazoo.
Name: P**** G*****
Date: 2024-01-11 15:35:21
Rating: 5
Comment: I cant say enough good things about this place. They are polite, knowledgeable, honest, and a pleasure to work with. They do great work at a fair price. Ive been using them for several years since my old mechanic retired, and I recommend them 100% to anyone. My entire family (all six cars) uses them as well. We all agree that this is who we want servicing our vehicles.
Name: c***** c****
Date: 2024-01-10 19:09:04
Rating: 5
Comment: Good guys that helped me when I called and walked in. Kyle, the mechanic who inspected and worked on my truck was nice and took time to talk with me before they worked on my truck. Never complained about all my calling and questions I asked.
Name: g***** h***
Date: 2024-01-04 18:47:56
Rating: 5
Comment: They are very knowledgeable and let you know where you stand up front. Can take a while to finish the job. But they have to wait for parts also. They are very friendly and stand by all their work.
Name: R*** L**********
Date: 2024-01-03 23:53:31
Rating: 5
Comment: I highly recommend Dystra’s Auto. The staff there are not only friendly and professional, they are fair, attentive, and thorough. They prioritized my vehicle’s safety, and carried out the work diligently and in a timely fashion. I had the best experience I’ve ever had at an auto shop, and moving forward I plan to have all my vehicles serviced here!
Name: J***** M********
Date: 2024-01-02 15:15:22
Rating: 5
Comment: I took my van into Dykstras as I was having trouble with it stalling/turning off. Dykstras was able to get me in quickly (when every other place I called had a multiple week wait). They were quick to find the problem and fixed it for a very reasonable price. I wouldnt hesitate to use them again.
Name: M C
Date: 2023-12-29 14:43:57
Rating: 5
Comment: I was blown away by the service i received here. Everyone here was fantastic. I went here for a second opinion after another mechanic tried to feed me some story about having a cracked radiator. I got a text from them later in the day with a list of things that were suggested with pictures! Needless to say, there was no cracked radiator. The other issues that were listed were things I knew I needed. And, if you cant pick your car up during normal business hours, they have a system where you can pick it up when its convenient to you. I wont go anywhere else. Also, they called me a couple days after to make sure I was happy with the work they did. Thank you for being awesome and going above and beyond!
Name: A***** F********
Date: 2023-12-25 16:52:14
Rating: 5
Comment: New to Kalamazoo and this place has been amazing to take my old car to for repairs. They are thorough and honest!
Name: P*** C******
Date: 2023-12-22 15:14:54
Rating: 5
Comment: When your child is away at college and their car fails them, you need a repair shop you can trust to be fair and provide quality service. Thats Dykstras Auto, their communication systems are ideal. I saw the problem in the pictures they sent and they had the car completed by the end of the day. Merry Christmas!
Name: L***** N****
Date: 2023-12-18 15:21:49
Rating: 5
Comment: I had a fantastic experience with them! My car was in and out in a day and able to drive me three states over to celebrate Christmas with my family. Will definitely trust them for the future!
Name: M****** H********
Date: 2023-12-15 16:15:59
Rating: 5
Comment: The guys are all incredibly helpful! Theyre kind, and they dont try to sell you more than what you need done. They dont treat you like you have no common sense, and theyre fair with pricing. I will absolutely be back!
Name: E L** M*******
Date: 2023-12-14 02:40:59
Rating: 5
Comment: OMG!!! Imagine this: your vehicle is not running properly. You take it to Muffler Man (twice) for a total of $700 and the problem is not fixed…wasted money, right?Well, for peace of mind, you decide to take it to the dealership. You figure it’s going to cost an arm and a leg but at least you know the job is done right. Well, they can’t fix it either but they charge you $500 for the time spent on it.Desperately needing to get my vehicle fixed, I go onto google and find Dykstra’s. To my surprise, they actually fixed my vehicle…something that the dealership couldn’t do! I didn’t want to leave a review until I drove it for a couple of weeks but I have not had a problem.I will be taking all of my vehicle to this company now. They know what they’re doing, they’re very professional and they explain everything to you in a way that you understand.Great job!!!
Name: L**** S****
Date: 2023-12-13 18:11:18
Rating: 5
Comment: Ken was very kind and helpful to us as strangers from out of town looking to get a used car evaluated for us to purchase on the spur of a moment. He introduced us to Matt, a phenomenal mechanic. They even videotaped the damage on the car so we could show the owner and gave us an estimate. We had the water pumped fixed that same day and drove home with the car that they gave us confidence to buy. Thanks so much!
Name: J***** N*****
Date: 2023-12-11 15:29:33
Rating: 5
Comment: I had a great experience with Dykstra’s Auto they replace my timing chain and water pump on 2016 Ford Explorer Limited
Name: A***** C*******
Date: 2023-12-10 02:28:30
Rating: 5
Comment: Great people to work with! Tony the manager worked with my schedule to schedule my work. I am happy with the work, and recommend Dykstras Auto in Plainwell.
Name: S**** S****
Date: 2023-12-09 17:38:44
Rating: 5
Comment: Im from Mishawaka. I was in Kalamazoo looking at a car to buy from an individual. While passing by, I just stopped in to see if Dykstras could look the car over for me. The service manager, Ken, bent over backwards to help us! They looked over the car and found a potentially huge problem. However, it was a problem that could be fixed. The car was otherwise a GREAT car. He helped me decide what to offer for the car and told me to bring it back and theyd fix it so I wouldnt have to worry driving it back home. Im so thankful for Ken and Matt (mechanic) being willing to look the car over and help us! Matt is a wonderful mechanic who really knows his stuff! Thanks guys for helping us out on short notice!
Name: S***** R*****
Date: 2023-11-30 15:56:31
Rating: 5
Comment: Honest, professional and great service! This is our go-to place for our vehicles. Highly recommend!
Name: C***** A****
Date: 2023-11-29 20:52:52
Rating: 5
Comment: Stopped into Dykstra’s for a burned out brake light. They fixed it right away & we were out the door in less than 10 minutes. Dykstra’s is always so easy to work with & take great care of their customers! Thank you, again!
Name: C****** M********
Date: 2023-11-27 15:18:35
Rating: 5
Comment: Did a great job getting all the repairs needed to get my family back in the road
Name: R*** C******
Date: 2023-11-27 14:33:27
Rating: 5
Comment: The mechanics were thorough as always, getting our 24-year old Toyota ready for winter and checking under the car and identifying our mysterious rumbling noise.
Name: B******* F*****
Date: 2023-11-21 16:12:43
Rating: 5
Comment: I’ve been going to Dykstra’s since when it was Auto Analyst. I’ve seen people come and go but what never changes is the quality of service I’ve gotten. I’m really picky at who touches my car and who I will trust, and these guys have it because they’ve never done me wrong and are always to help me out. Plus they take really good care of my car which is probably the most important piece.
Name: C**** S****
Date: 2023-11-17 21:28:49
Rating: 5
Comment: All the guys at Dykstra are super nice and very helpful, always giving me the best service at the best prices in town
Name: P****** G*****
Date: 2023-11-16 02:48:23
Rating: 5
Comment: I was in a car accident and the manager saw it, helped with everything right away, overall great service and helped when he didn’t have to!
Name: R****** M****
Date: 2023-11-15 17:20:54
Rating: 5
Comment: The service advisor at the front desk was knowledgeable and efficient and communicated well. Though they gave me bad news about my vehicle, I thought everyone at Dykstra did a great job. I definitely will go back.
Name: M**
Date: 2023-11-13 21:51:54
Rating: 5
Comment: Dykstras took care of my son’s car quickly and helped out with the cost as well . Will definitely keep them in mind for the future!
Name: E**** C*****
Date: 2023-11-10 15:15:37
Rating: 5
Comment: Super nice people and they got my car done super fast.
Name: P***** B***** H*****
Date: 2023-11-07 16:26:59
Rating: 5
Comment: My alternator crapped out on me on the first cold day of the year. I need to drive for my job so I had to get it fixed asap. Dykstras was able to fit me in the same day and got it fixed within a few hours for a pretty reasonable price. I was back on the road that afternoon. Will definitely use Dykstra again.
Name: M******* H******
Date: 2023-11-07 14:51:24
Rating: 5
Comment: Ken was awesome!! Took care of a tire alignment on my car. He was friendly, honest, and knowledgeable. Service was quick and cheaper than going to a dealership. Will be back!
Name: K******* C*******
Date: 2023-10-26 01:43:18
Rating: 5
Comment: Great service. They go above and beyond to take care of your cars service needs. Become a regular customer like I am and you will be very pleased with Dykstras Auto.
Name: J** W***
Date: 2023-10-25 19:34:33
Rating: 5
Comment: Great experience. Very professional. Will have them work on all of my vehicles.
Name: T****
Date: 2023-10-25 15:28:20
Rating: 5
Comment: Very helpful. Stayed working on it until they figured out the problem that I have been working on for years until it was fixed right.
Name: P*** P*******
Date: 2023-10-20 17:34:25
Rating: 5
Comment: I was taking my Yukon Denali to the Dealership for service before I ran into these guys. They are the best in the county, they have saved me a ton of money with their more than fair pricing, they’re quick, and go above and beyond to make sure you fully understand your car issues and repairs. I will NEVER go to another car shop besides Dykstras!! Thanks for providing A+ service consistently
Name: h*************
Date: 2023-10-16 15:04:24
Rating: 5
Comment: Great experience. They got us in right away and we were able to pick up our car the next day. Also, it ended up being cheaper than the price they quoted us which I think speaks volumes for them to be honest and reliable. Will definitely be coming back
Name: A**** G****
Date: 2023-10-13 05:50:24
Rating: 5
Comment: Great service! Dykstras does the work and gets me back on the road in short order every time.
Name: K***** M*****
Date: 2023-10-06 17:00:26
Rating: 5
Comment: Had a bulb out and he fixed it in less than 10 mins for completely free! Great service.
Name: C****** T**** N***
Date: 2023-10-05 07:27:59
Rating: 5
Comment: After what turned out to be an issue with my wheel bearing and lug nuts on my awd vehicle. I was originally told two weeks out for service over the phone but when I got there and got the code scanned Guess I happen to be in luck and got everything taken care of and about an hour or so. Staff was friendly and dare I say had a sense of humor.
Name: B*** G****
Date: 2023-10-04 17:55:12
Rating: 5
Comment: Called with a coupon that expired the next day. They had a cancellation that day so got in right away and got the work done (oil change, transmission fluid change and transfer case fluid change) before closing time so I could have my car back for a weekend road trip.
Name: N*** Y******
Date: 2023-09-20 22:07:17
Rating: 5
Comment: Dykstras Auto is the only place I will ever take my car for repairs or check-ups. They are very thorough in repairs, clear in communication, and professional every step of the way. Cant recommend them enough!
Name: C***** P*****
Date: 2023-09-12 15:25:03
Rating: 5
Comment: This might just be my new mechanic shop! Ken and Eric were extremely helpful in a pinch. Hood opened but wouldn’t latch shut. Oil change place and my dealer couldn’t figure it out and it took Dykstra on Stadium and it took Ken 2 minutes to fix and even showed me what to do if it happens again!
Name: P F******
Date: 2023-09-08 00:37:08
Rating: 5
Comment: Found my issue and fixed it. Friendly and professional crew. Got me back on the road fast
Name: B****** F*****
Date: 2023-09-07 20:48:02
Rating: 5
Comment: Everyone was friendly and helpful, and the job was done quickly with no hassle. Overall a great experience.
Name: K**** B*******
Date: 2023-09-04 14:25:48
Rating: 5
Comment: Ken and the whole staff were fantastic. Incredibly kind and professional. Story time: I scheduled an oil change for a week out. I’m not sure how but I mixed up dates and arrived for my appointment promptly 3 days early. Instead of turning me away Ken took a look at my oil level, saw that it was low and topped me off without hesitation to get me to my appointment time. Ken even took the time to explain how older Subies tend to burn oil and that I should keep a close eye on it moving forward. These are my go-to mechanics moving forward.
Name: P***** E******
Date: 2023-08-21 16:21:06
Rating: 5
Comment: Scheduled a synthetic blend oil change with Dykstra Auto for the Lincoln that cost me less than $50.00! Firestone was charging me $89.00 for the same service. Happy we found another shop to handle all of our auto maintenance! Love saving money!***********Another shop I took my Lincoln to failed to fix the AC after 3 attempts, totaling 2.5 months of down-time and $739 later.Dykstra found the correct part in one day and the AC works great! Affordable service, knowledgeable mechanics and managers. I would recommend Dykstra Auto on Stadium Drive in Kalamazoo to anyone who has an auto repair.
Name: K***** H********
Date: 2023-08-18 02:11:23
Rating: 5
Comment: LOVE IT HERE! They went above and beyond to make sure everything was good to go. I will definitely be coming back for some other things in the near future 😌
Name: S****** T*****
Date: 2023-08-18 01:42:37
Rating: 4
Comment: Stop in to has my car checked out...they actually had a second and got right on it for me...too my Surprise. These guys are GearHeads...Very Nice when you want your vehicle to operate right...(used to be the old Auto Analysis Garage ).
Name: T******* G***
Date: 2023-08-17 15:22:26
Rating: 5
Comment: We went for a pre - purchase exams on a truck and they went over everything and showed me pictures and then went as far to quote us for each individual service!
Name: h******* h*****
Date: 2023-08-03 14:33:17
Rating: 5
Comment: They fixed the brakes fast and efficiently. And great price!
Name: A******** A****
Date: 2023-08-02 15:39:01
Rating: 5
Comment: I am very happy with my service at Dykstra’s! I was able to drop my car off early ahead of my appointment which you can schedule online! They got me in right when they said they would and I had my car that same day!! I appreciate the speed of the mechanics while still maintaining honesty and care for my vehicle. The service writers at the front desk are friendly and very knowledgeable about what services they will be providing on my vehicle. I also can’t thank them enough for staying at the exact estimate they gave me! If you are looking for a great auto repair shop in Kalamazoo this is the place.
Name: A*** G********
Date: 2023-08-01 21:06:39
Rating: 5
Comment: They did a great job diagnosing my vehicle. Knowledgeable mechanic. Unfortunately it had a bad cylinder. Nice to know what the problem was and what the options were.
Name: S***** S*****
Date: 2023-08-01 19:56:19
Rating: 5
Comment: Our sprinter broke down and parts were ordered and the driver was back on the road the next day. Amazing service and very pleased with the price. Thank you!!
Name: A***** P******
Date: 2023-07-19 19:23:54
Rating: 5
Comment: They have helped solve many problems with our vehicle, including fixing a stereo that wasnt working. Turned out to be affected by the DVD player that was not working. Saved a boatload of money not having to replace the entire unit with a simple fix. Thank you, Dykstras Auto!
Name: D**** U**
Date: 2023-07-19 15:21:50
Rating: 5
Comment: Amazing service! My brakes were howling at the moon. They Went above and beyond for me! 10/10 would recommend again!
Name: J*** M****
Date: 2023-07-09 15:47:30
Rating: 5
Comment: I cant say thank you enough to the team at Dykstras. My family was visiting the area and had our transmission go out 1.5 days before we were set to leave on a tight timeline for a 700 mile drive. The crew ordered the parts immediately, kept me updated, and completed the work in record time. Please come to Virginia!
Name: A***** R******
Date: 2023-06-13 03:29:23
Rating: 5
Comment: ABS light on. The team was wonderful! They were extremely overwhelmed and they remained calm, friendly and professional. 5 stars! Loved these guys and I would definitely recommend using them!
Name: D*** S****
Date: 2023-06-12 14:20:27
Rating: 5
Comment: I have had my cars serviced here over the past five years. They are honest and do great work. I brought in my car with a loose/hanging skid plate and they took it into the garage, looked at it and reattached it for me and charged me nothing. I have had no issues and trust them - they don’t play games and find things to charge you for. Just good honest work.
Name: W*** B
Date: 2023-06-07 21:26:42
Rating: 5
Comment: Absolutely awesome service! We brought our car here to get a fuel leak looked at. Within a day, we had an evaluation, and within a week the fuel tank was replaced at a reasonable price! We spoke with Ken throughout the process, and he was incredibly courteous and professional. I can wholeheartedly recommend Dykstra’s auto!
Name: S**** H*******
Date: 2023-05-29 22:26:23
Rating: 5
Comment: Very impressed with the one day they looked at it and fixed my fuel pump. One of the more professional mechanics around Kalamazoo. Will be using them again in the future
Name: D***** O********
Date: 2023-05-27 01:26:51
Rating: 5
Comment: Had a very good experience with Dykstra’s. I dealt with their advisor Ken and he was awesome to deal with! I’m planning on bringing my car there for any future repairs, highly recommend!
Name: S****** S*******
Date: 2023-05-24 17:48:05
Rating: 5
Comment: I cant say Ive gotten better service from any other shop..ever.Matt was super helpful and knowledgeable in helping diagnose and fix my trucks issues. Ive been chasing the issue in this truck with different shops for over a year and he figured it out in a day.Kenny was probably the best advisor Ive ever worked with. Very professional and helpful discussing my options. Dykstras is lucky to have them both!15/10 will be taking mine and my fiancés vehicles to Dykstras from here on out.
Name: s**** s******
Date: 2023-05-17 17:59:10
Rating: 5
Comment: My cars brakes were seriously broken and unusable on the front wheels of my car. I called so many places to get it serviced and they said it would take 3-4 weeks for me to get an appointment just for a diagnostic check. I made an appointment for dykstras online for the next morning and two minutes later they called me and told me to come in as soon as I could. They fixed my car in about two hours and were so nice to me the whole time! They explained everything in detail (because I don’t know much about cars) and made sure I knew everything that was going on and what they had to replace. This is an awesome shop with a lot of integrity, kindness, and skill!
Name: A***** K********
Date: 2023-05-16 15:10:15
Rating: 5
Comment: Great customer service, good prices and quality work. I’ve gone here twice for two different issues with my Audi q5 and I’m never taking my cars anywhere else again.
Name: W***** M****
Date: 2023-05-10 16:22:43
Rating: 5
Comment: Great place! Friendly staff and great prices. I will definitely return when I need something done on my car again.
Name: m***** d******
Date: 2023-04-28 20:44:48
Rating: 5
Comment: Called them yesterday 30 min before close, they ordered my part and had it in the next day. I myself ended up telling them the wrong part and they got the right part in same day and still had the vehicle done when promised. Very friendly and would recommend
Name: A*** T*****
Date: 2023-04-28 08:28:16
Rating: 5
Comment: These guys are running a great shop. I believe this is new management in comparision to the experience I had here 5 years ago. I had a 2009 Pontiac G5 with 190,000 miles on it. They quoted $1,200 for various repairs. To my suprise they let me know my bill was only $800 because they were able to make an adjustment rather than purchase new parts for some of the repairs. Very Honest, Great work, and quick turn around times! This will be my go to mechanic for as long as these guys are working here!
Name: R*** H*******
Date: 2023-04-26 19:12:51
Rating: 5
Comment: Have been using Matt, Kyle and Austin for oil changes and service work for several years with 2 different vehicles and have been very impressed with there service. They are very professional.
Name: J**** P******
Date: 2023-04-19 15:26:53
Rating: 5
Comment: Dykstra is a honest auto repair shop with integrity. I would definitely send friends and family there for vehicle repairs. You will not regret it!
Name: O***** K***
Date: 2023-04-15 03:33:56
Rating: 5
Comment: Called today because my brakes started grinding something fierce. They were able to get me in immediately. An hour and a half later, I was on my way home with my new brake pads and rotors. Staff was kind and respectful, and the office was comfortable and cool for my short wait on a hot day. Will definitely be back next time I need service. Thank you!
Name: A***** M******
Date: 2023-04-14 21:31:46
Rating: 5
Comment: These guys are the kindest service mechanics out there. We were in a pickle and Ken made our lives a lot less stressful. 10/10 recommended! You need to check this place out for all your car needs. Ask for ken!!!!!!!!
Name: T***** S*****
Date: 2023-04-10 19:11:01
Rating: 5
Comment: I was very pleased with my services with the gentlemen Tony as well as assisting mechanics for my vehicle. Very patient with me an understanding when it came to explaining everything to me that was wrong. Came in with a check engine light on and leaving without one.
Name: J***** L***
Date: 2023-04-03 15:05:01
Rating: 5
Comment: Highlights: They didn’t push anything on me. They didn’t find anything wrong with my vehicle. They gave recommendations for repair based on my 100k mile mark. When I asked for details on the recommendations (spark plugs, coolant flush, shocks and struts), the mechanic on the phone personally recommended the coolant and the spark plugs, but not necessarily the shocks and struts. (Those are more expensive and they said if my vehicle was shaking or bouncy, that would be a sign those are bad). After calling my old and trusted repair place from when I lived up north, they confirmed that I should get the spark plugs and coolant flush done, but not the other two.Overview and first interaction: I went in thinking I had transmission issues, but after describing my cars signs and symptoms, the mechanic thought it might just be my breaks dragging. They ended up lubricating my emergency brake because I use that a lot and they could tell.
Name: L*** C***
Date: 2023-03-31 16:39:33
Rating: 5
Comment: Tony and Aaron were SO helpful!! This is the first time I’ve taken my car somewhere and left with all of my issues fixed and not leaving the parking lot with more. Definitely will continue bringing my car here!
Name: R**** H*****
Date: 2023-03-09 15:54:33
Rating: 5
Comment: Dykstra Auto provided me with compassionate and quality car service that is incomparable to anywhere in town. I appreciate their diligence, and kindness towards me greatly. I will 100% be going back for future car services. Thank you!!
Name: B*** S*********
Date: 2023-03-01 17:24:17
Rating: 5
Comment: Dropped my car off multiple times for repairs using the overnight drop off method and it’s always quick and easy. Call, get a quote and date of service in less than 5 minutes, dropped off the car, and pick it up. Very convenient when you sleep during the day and work nights.
Name: S**** a** D*****
Date: 2023-02-27 15:21:40
Rating: 5
Comment: Awesome Service as always!! I drive from almost an hour away to work with these folks because, over the decades they have proven to be the most consistent and professional team to keep our vehicles on the road!
Name: T***** G****
Date: 2023-02-23 13:19:26
Rating: 5
Comment: Dykstra’s Auto has consistently provided quality work. They have helped repair my car multiple times and have done a great job. Ken is very helpful and made it easy to understand what was needed for my car. I appreciate Dykstra auto for their honest business practice and quality work.
Name: B***** b**
Date: 2023-02-20 21:09:17
Rating: 5
Comment: Quick and easy, with great customer service, highly recommend if in search of an auto shop that are honest and avoid just racking up your bill.
Name: M******* W****
Date: 2023-02-16 19:14:20
Rating: 5
Comment: My experience with Dykstra was very pleasant. Being in a stressful situation of having major car repairs done, it was nice to be able to call them and get a friendly voice willing to give me the progress status of my vehicle. The price was reasonable and I didnt feel like they were charging for unnecessary repairs.
Name: J******* W*******
Date: 2023-02-14 20:39:50
Rating: 5
Comment: Best repair place EVER! Fair price, quick scheduling, fantastic customer service, and 1/2 the price of other repair shops. Easy, breezy, back on the road! Thanks guys!
Name: T*** L*******
Date: 2023-01-27 19:27:02
Rating: 5
Comment: Great service and great prices on everything Ive needed to get my car through this Michigan winter. I cant recommend this place enough
Name: K**** S*****
Date: 2023-01-25 22:42:17
Rating: 5
Comment: I absolutely love this place!! The crew is super nice and I’m always out quicker than expected with fantastic results on my car.
Name: T** B**** F***
Date: 2023-01-23 17:17:04
Rating: 5
Comment: Professional, courteous and fairly priced. I had a great experience! We will continue to bring our vehicles here for repairs.
Name: D**** S****
Date: 2023-01-22 06:32:30
Rating: 5
Comment: The guys here are great! Had a rather expensive rework done on my car, and they helped through the whole process. They showed me exactly what the problem was by letting me see it in person. Very friendly staff, Ill definitely be coming here for all future check-ins.
Name: T****** K
Date: 2022-12-30 14:35:23
Rating: 5
Comment: Im really happy with my service! Initially came in because my alternator had died and took my battery with it. They were able to quickly get the part ordered and get my car working again. Tony especially was wonderful and very communicative with me throughout the process.Then my a/c and radio stopped working as a result of the alternator. It took 2 1/2 weeks all in all to get my car back after trying to figure what exactly wasnt working and getting parts ordered. I really appreciate the thoroughness and dedication these people have to their work. I believe Matthew did the actual labor on my car and I couldnt be happier. Everything is back in working condition.I appreciated the fact that Tony was upfront about the price from the beginning. i was never blind sided by price or sitting around wondering if it was gonna cost me a couple hundred or a couple thousand.Excellent service, I dont think Ill be taking my car anywhere else in the future.
Name: B** V******
Date: 2022-12-27 15:29:34
Rating: 5
Comment: Extremely professional, excellent customer service, reasonable prices. Tony was our service advisor and we will use him and Dykstra Auto again.
Name: K**** E******
Date: 2022-12-26 15:33:50
Rating: 5
Comment: Incredible customer service! They are always friendly, patient, knowledgable, and informative. Very timely with service, fair prices, and high quality work. I will NEVER take my vehicles anywhere else.
Name: J*** G*******
Date: 2022-12-12 16:28:54
Rating: 5
Comment: I never write reviews, but Matt and Tony at Dykstras Auto saved me $6500 in 1 week. Ford dealer wanted to replace my alternator and wiring harness for $2500. Dykstras found that the real problem was that ford had disconnected my ground wire and forgotten to reconnect it during a previous recall repair. Then our Honda Odyssey was shuddering violently. The oil was spitting past the piston onto the spark plugs. Honda dealer wanted over $4000 to tear the engine apart. Dykstras instead used a solvent to decarbonize and clean everything, replaced the spark plugs, and it was as good as new.Lesson: the dealerships are incompetent and kinda crooks, and I will be taking Matt and Tony a couple good cases of beer.
Name: D**** P*****
Date: 2022-12-08 12:54:33
Rating: 5
Comment: I called to have an engine pressure sensor replaced in my vehicle because it was buried under the manifold. They had me scheduled within days and had my vehicle fixed 2 hours after dropping it off. Great service and the problem I was having with my vehicle has not returned.
Name: J**** B****
Date: 2022-12-07 03:09:53
Rating: 5
Comment: These guys are great! Highly recommend, they give you a full inspection with breakdown of good things , upcoming repairs and immediate needs.I won’t go anywhere else, very honest and trustworthy business. They fought 5 things wrong on my car explaining everything very clearly. Thanks Guys you’re great!
Name: T****** A****
Date: 2022-11-26 16:55:58
Rating: 5
Comment: This shop can be much better, and the guy who sits at the front needs to be more sincere with his work. Kenny is the new manager who seems nice, but the one at the reception needs to trained better, and this branch has been without a manager for some time now. I went to Dyktra auto last week, and I needed to change my spark O ring and he told me it would take him 3 days for the spark or ing to come, but that receptionist guy(Latino or Hispanic) did not even order. I felt like he would have taken that O ring and given it back at a shop for the price( I am not sure, the shop needs to be careful so that no one is taking advantage of this great shop ). Kenny gave me the O ring for free (thank you), which they already had, and I feel like this place needs strong leadership from Kenny. Other than that, my power steering sound went away. The shop charged me around 87 dollars for the inspection, and it needs to be less. They did nothing, I felt like. I will still give it five stars for the service.
Name: J******* Z***
Date: 2022-11-17 19:57:39
Rating: 5
Comment: Tony was excellent. Stopped in with a nail my tire and he was able to get me and get it fixed right away. Got me back on the road quickly!
Name: N*** H***
Date: 2022-09-27 18:09:36
Rating: 5
Comment: Dykstra auto of Kalamazoo as a 10 out of 10 would recommend auto repair shop. Efficient and professional, they’ve got a well working working team in there.I purchased a 2018 bmw 330i xdrive msport 2 weeks ago, needed some alignment & steering work done. i took it to a mechanic that the dealer recommended, when the vehicle was back in my hands it drove worse than it did when I dropped it off.I made the purchase of the vehicle in Grand Rapids but I am located in Kalamazoo, the dealer that I bought the vehicle from as well as Dykstra auto worked together to get me in and straightened out as quickly as possible without hesitation at the kalamazoo location.Two weeks later, I know have my dream BMW that drives like a brand new bmw.Special thanks to Charles at Dykstra Kalamzoo 👍🏼
Name: L*** B************
Date: 2022-09-21 16:31:45
Rating: 5
Comment: Charles and his team are very courteous, friendly and knowledgeable. They completed my brake lines replacement quickly and kept me abreast to what was going on and what they might have to do but also tried to help save me money. I will use them again they were great.
Name: E**** W*****
Date: 2022-08-11 00:07:07
Rating: 5
Comment: Professional, friendly, fast service! I had a great experience at Dykstras and will be coming back for future auto maintenance/repairs!
Name: J**** W****
Date: 2022-08-01 19:57:41
Rating: 5
Comment: I am very grateful for the team at Dysktra’s Auto. As a DoorDash driver my car has needed several repairs and I had taken my car to other brands such as Pep Boys and Firestone in the past. I never felt like these other companies cared that much about their work whereas Dysktra’s has gone above and beyond consistently. Because my vehicle is how I make my living it can be stressful having issues with it. On two occasions now I have stopped by and asked them to check out a noise my car was making because I was worried about my safety. They enthusiastically looked into it things for me! I also like the system they have about providing a list of items that need work, WITH pricing, images and in order of importance. The mechanics are kind and great at explaining things and the front people Tony and Charles are awesome. Tony has been the one to help me rule out safety issues quickly and I very much appreciate it!
Name: C******** J******
Date: 2022-07-23 19:05:31
Rating: 5
Comment: We were in Kalamazoo, visiting from Minnesota, when the Check Engine light appeared in our car. (Panic) After checking on-line for auto service places, we chose Dykstras — lucky us! When we showed up with no appointment, they promptly checked the computer codes and made a preliminary diagnosis. They followed through when we brought it in later, and explained what they had done, assuring us we could safely make the trip home (which we did). They did not try to sell us on services or parts; they were straightforward and helpful. If you are unlucky enough to have car trouble in Kalamazoo, we hope you will be lucky enough to have Dykstras Auto Service help you out!
Name: J****** D****
Date: 2022-07-20 18:36:54
Rating: 5
Comment: I needed a very simple procedure done to my car - replacing a battery terminal. I called around to a bunch of places around the area and they all said that they are booking appointments 4+ weeks out. Other places were charging $25-75 for such a simple task! Dykstra’s was the one different auto shop that helped me out right away and didn’t charge me a penny! They were very kind and didn’t make me feel stupid (which I often experience as a woman walking into auto shops!). I had never been there before, but I definitely will be back for any future car issues I might experience. Thank you very much! :)
Name: A*** B****
Date: 2022-07-14 15:22:01
Rating: 5
Comment: The team at Dykstra’s were very friendly and helpful. From the first time I called to the time I picked it up. They gave me a quote over the phone which other shops wouldn’t even do. They also were much more affordable! If you need your A/C repaired or anything else on your car, take it to them.
Name: T**** H*****
Date: 2022-07-07 16:37:39
Rating: 4
Comment: Always great service and friendly mechanics. Only thing that threw me off is the jump in price ... came in a month and a half ago (oil was still expensive) and got a change for $44 ... this time it cost me $70 and the labor for 30 mins was $20. Thought that was interesting but still a job well done by their team
Name: j**** b******
Date: 2022-07-06 18:09:42
Rating: 5
Comment: Dykstra’s are amazing mechanics!!! A bit pricey, but how can you not put a value on accuracy and professionalism. Done right the first time, is honestly what I think their slogan shall be!!! They did a fantastic job fixing up my wife’s 1999 Jeep Cherokee Sport! She loves how it drives now!!! Thanks guys!!!
Name: S**** Z*******
Date: 2022-05-31 20:48:19
Rating: 5
Comment: They were really friendly and explained the entire process before starting the repair. While they were in there, they noticed something that would need to be repaired down the road. By repairing it now, I only had to pay for the part instead of several hours of labor at a later date. They also took it for a test drive and warned me I might smell some odors for a little while (just random fluids burning off). After telling them I was going on a long road trip, they told me to make sure I drove it 50-100 miles tonight, just in case something went wrong (better than breaking down 1500 miles from home). The service was excellent, and they were so nice when I called to check the status, as I needed to know if I should extend my rental car. I will definitely use Dykstra from now on!Edit: I just completed my 2200-mile trip with zero issues. Thanks again!
Name: A*** R********
Date: 2022-04-21 18:52:49
Rating: 4
Comment: My car broke down on the way from Chicago to Detroit, although I didnt decide to go with the recommended services all the staff was very understanding of my situation and only charged me for the diagnostic fee without tacking on storage fees for the days they held my car until it got towed. I really appreciated their understanding.
Name: J***** L******
Date: 2022-04-12 00:37:35
Rating: 5
Comment: This was actually kind of a saga involving my insurance and bad advice from a different car repair shop, that ended with the crew at Dykstras Auto Repair finding out everything wrong with my vehicle and getting me back on the road after 2 months of being in limbo waiting on my insurance finally decided that the repairs were on me.I mostly spoke with Anthony, wonderful gentlemen by the way, incredibly knowledgeable about all things automotive. He gave me an estimate and broke it down so I at least kind of understood it and once my car finally made it to his shop, it only took the time for me to gather the funds to get my car repaired, like about two days tops.Dykstras is officially my new place to take my vehicles to get fixe.
Name: J***
Date: 2022-03-02 18:46:37
Rating: 5
Comment: Came in to get my brake light bulb and daytime running light bulb fixed. They were quick to get me in and out in less than 15 minutes. Quality service
Name: J*** B***
Date: 2022-01-10 14:32:31
Rating: 5
Comment: Dykstra’s Auto has saved us thousands of dollars! Another national chain auto repair shop nearby told my daughter, a student at Western, that she now needed a head gasket replaced after she had JUST paid for an (unnecessary) ENTIRE new coolant system at the same shop. We took her car to Dystra’s Auto, and after a thorough examination and multiple test drives, they discovered that it was simply an air pocket that was causing the issue and took care of it right away. Since then, she has taken her car there multiple times and EVERY TIME, we have found Dykstra’s Auto to be very reliable and honest, providing excellence in all aspects of their work, and giving thorough explanations of work done and why. So thankful we found this wonderful business. Thank you Dykstra’s Auto!
Name: J***** A***** I*
Date: 2021-12-02 23:25:14
Rating: 5
Comment: My 2005 Cadillac Sedan Deville would start but would not move. Did not seem like it was getting gas, but could not rule out a transmission issue. Recommended to take it to Dykstra’s. Had it towed there on Monday, Thanksgiving week. Was told they would be able to get to it on Friday. They got back with me on Wednesday and said that it was a vacuum leak and they had repaired it. “Car was fixed” for under $150, my car was up and running. Appreciate the honesty and their ability to get to my car sooner than expected. I will definitely give them an opportunity for future repairs.
Name: L**** K***
Date: 2021-11-16 00:18:27
Rating: 5
Comment: Called last minute about potentially patching up a hole in my car tire. They looked at it ASAP and although my tire was beyond repair, they were more than accommodating and even put my spare on for me. Not only did they have stellar customer service, they were personable, fast, professional, and briefly explained items about my car I wasnt 100% familiar on. I will continue to recommend Dykstra Auto to friends and family and use them for other maintenance appointments going forward!!
Name: C**** G****
Date: 2021-08-16 12:50:06
Rating: 5
Comment: The people at Dykstra have been a great help in keeping my 1987 Audi 5000S on the road. Driving a 34 year old car requires good preventive maintenance. The guys at Dykstra have been invaluable.Several foreign car repair shops around town refused to even look at my car, saying, Its too old. Well, if thats true, then so am I. I am grateful for the honesty and expertise that Dykstra provides. My old car drives like Elviss private limo thanks to Matt, Michael, and Charles.
Name: A***** S****
Date: 2021-08-11 19:49:07
Rating: 5
Comment: The folks at Dykstra helped me out when my car broke down during a road trip. They were kind, professional, and did an excellent job on the repair. Grateful for their service!
Name: J**** M*********
Date: 2021-08-05 15:22:54
Rating: 5
Comment: Ive always received excellent service at Auto Analyst. The guys are so nice & very knowledgeable and I know that my vehicle is in good hands. Prices are very reasonable as well. I have two free oil changes on my new car to be used at dealerships & I cant wait to be able to take it back to Auto Analyst for those services because I know this place is the best in town! I only wish I would have started going to them sooner!10.26.2020 Update - We brought my husbands car in for some much needed work. Hes had no AC/Heat for a while as well as needing some general maintenance work completed. Once again, were very happy with the quality and value of the work completed! Still our go-to for all auto repairs!August 2021: Still using Dykstras for all my auto repair needs. Very happy again with my recent brake service! Thanks guys!
Name: N E
Date: 2021-07-20 14:39:02
Rating: 5
Comment: I have been taking my cars to Dykstra Auto, formerly Auto Analyst, for over 10 years. They are one of the few mechanics I trust to do real quality work while working with me each step of the way. The few times there has been confusion or issues with the work done they were great at discussing it and finding a positive solution. You can probably find cheaper auto shops in Kalamazoo, but you may have a hard time finding better ones.
Name: A*** P****
Date: 2021-07-19 14:52:57
Rating: 5
Comment: I am a Repair shop owner in Holland, MI and my wife was in Kalamazoo by Dykstras when her car broke down. I called here and they sent someone right away to help her out. They were able to get her car running so she could get back home safe. VERY helpful and willing people. I couldnt be happier. Thanks Dykstras!
Name: A******* O********
Date: 2021-06-02 18:27:56
Rating: 5
Comment: Finished way quicker then expected was done in a matter of hours and kept me updated, so used to car places taking 3 or 4 days to even look at my car let alone fix it. Also loved that they didnt just look for the problem they also checked the rest of my car and sent me a list of things to look for. definitely would recommend and will be coming back when something else goes wrong!
Name: J**** K********
Date: 2021-05-26 16:42:46
Rating: 5
Comment: I have been going to Dykstra’s since 2007, when it was called Auto Analyst. I’ve had multiple types of repairs done on 4 cars and they always do an outstanding job. Their mechanics know what they’re doing and get the job done right, so the work lasts. It’s guaranteed anyway, but I’ve rarely had to bring it back for the same reason. Their customer service is phenomenal. They are professional yet friendly and they bend over backwards to accommodate you. When they have a loaner car, they allow you to use that and when they don’t, they will drive you home and pick you up when the work is done. Most importantly, THEY ARE HONEST! I had experiences years ago with mechanic shops doing things I was sure were ripping me off and I was at their mercy because I don’t know anything about cars. Over time I have learned that Charles and Michael give it to me straight, with no exaggeration of problems or suggesting work that doesn’t need to be done. Give them a try and I believe you will find a great business you can feel confident sticking with for all your automotive needs.
Name: r***** h****
Date: 2021-05-17 19:01:42
Rating: 5
Comment: In my opinion, this is probably the best place in kalamazoo county to have work on your vehicle.Honest and pretty fast work. State of the art equipment. Formally (Auto Analyst)4/5/21Updated review.Just got the jeep back from dykstra. They installed sway bar bushings and condenser. My Jeep rides like a new vehicle, not like a tired old beater now.These guys are the absolute kings of auto repair in this region. They are also honest , and stand behind the work they do. Thanks again guys.Update 5/17/21Took one of my cars in last week for service on a couple of things. Had to bring car back 2 times to get it right. This was a disappointment. Not the kind of work that Im accustomed to from this shop. I may still use them in the future, but only if I have to. I guess what bothered me most, is the fact that after waiting for a week to get my car in, and the repairs not being done right the first time around, they made me wait till later in the day to fix my car, and nobody even said Im sorry.
Name: V******* L******
Date: 2021-05-04 17:03:46
Rating: 5
Comment: I was very satisfied with the service that I received at Dykstra Auto Service. They were friendly, efficient, communicated well, and their pricing seemed fair and reasonable. They provided a written report, which included pictures of the repairs needed now and those that could wait, but will be coming up in future. I will definitely use Dykstra Auto Service again, and I would recommend them to others.I visited Dykstra again, this time to have a head lamp replaced. They had it in stock and were able to put it in quickly without my having to make an appointment. They were friendly and efficient. I plan to use them for future repairs, and recommend them to others.
Name: C***
Date: 2021-03-18 22:37:34
Rating: 5
Comment: Super helpful and super friendly. Was having a lot of issues with my jeep and everytime they get me in and out in just about the same day. Michael is always great with answering my many questions because I don’t know much about cars. I will continue to bring my car here even for small things like an oil change, going to recommend them to all my friends!
Name: J********* T****
Date: 2021-03-05 21:34:40
Rating: 5
Comment: Was extremely happy with my recent trip to Dykstra. The staff were positive and professional and gave honest feedback about my car issues. They even went as far to call the dealer and discuss the issues they found, and laid out all my options for me. I was burning through excess oil with the turbo in my car and they did a great job of explaining it to someone who isn’t well-versed with auto language. I will definitely be going back!
Name: D******* B***
Date: 2021-02-10 17:06:06
Rating: 5
Comment: I am absolutely pleased with Dykstras Auto! From the minute I called them with the first rounds of questions, they were very patient, helpful, and caring. They took theyre time with my 2008 Jeep liberty, and were so committed to making sure I was taken care of! Im always nervous going to settings like this, but they are great and made my experience very authentic. Any work need to be done? Ill be calling them first! Thanks guys!
Name: J****** P****
Date: 2020-10-15 21:22:40
Rating: 5
Comment: I needed to have my headlight looked at, and Charles was able to help me out the same day that I called. I appreciated the quick and kind service SO much, you can tell they’re a business that cares about people.
Name: D*** B*
Date: 2020-07-16 02:35:34
Rating: 5
Comment: Great affordable and honest service on my Jeep. Will be using them in the future for anything beyond an oil change. (Do those myself)even during this busy time they were able to accommodate my need to have my axle seal replaced same day and I am very satisfied with the work and their professionalism/customer service through out.
Name: H***** L*****
Date: 2020-07-07 15:26:02
Rating: 5
Comment: Great experience at Auto Analyst. I was provided a quote the same day, and had my car back the next. Charles was professional, and as someone who is not well versed in cars, he took the time to make sure I understood the issue.
Name: S******* O***
Date: 2020-07-01 16:22:11
Rating: 5
Comment: I’ve taken two of my cars here and each time they were very thorough and professional. My car especially was very complicated, but they did everything in their power to make it right and my car runs amazing since I’ve gotten it back. I have and will always continue to give them good word of mouth to my friends and family and send anyone I can their way! Derek specifically kept a very positive attitude despite the complications with my car.
Name: A*** Z
Date: 2020-06-18 19:00:33
Rating: 5
Comment: Amazing and very friendly service every time. I cant stress the friendly part enough. These are some nice people. I had an unexpectedand unrelated issue after I picked my truck up the other day. It was 10 minutes before they closed and Derick behind the counter came right out, crawled under my truck and helped me out so I could get on my way. Outstanding service and incredible employees. Every employee Ive talked to on my last several visits was kind, helpful, knowledgeable, and best of all, honest. This is definitely the shop I will be going to for all of my issues from here on out!
Name: V******* W**********
Date: 2020-06-10 15:43:19
Rating: 5
Comment: I will continue to go to Auto Analyst for repair on my vehicle. They were reliable and quick! Professional and prices are reasonable. So if you want the job done correctly and do not want to be overcharged go to Auto Analyst!!!
Name: S***** L*******
Date: 2020-06-03 23:23:07
Rating: 5
Comment: The Team at Auto Analyst, have been servicing our family vehicles for several years! With each being extremely skilled in what they do, Together, Quickly find and correct the problems with the vehicles performance! Professionalism and Courtesy, Have ALWAYS met Us on Both sides of the door , IN THAT ORDER!!!THANKS GUYS FOR EVERYTHING!, YOUR TRULY AWESOME!!!! ✨✨✨✨Shelly Lawrence✨✨✨
Name: M*** F*****
Date: 2020-05-11 14:22:52
Rating: 5
Comment: Charles and Matt are professional yet give personal service. Things are done properly and on time. I don’t go in with a car problem worried about whether I’ll be overcharged. If there ever is an issue or question it’s handled right away. I’ve been doing business here for years and tell my friends about Auto Analyst.
Name: C********** E****
Date: 2020-04-26 00:24:12
Rating: 5
Comment: I’ve actually not yet had a vehicle repaired here yet, though I’ve brought two of them in, but that was no fault of the guys at Auto Analyst. They were both older vehicles that had reached a point of not being worth the investment in major repairs. Auto Analyst has a very reasonable diagnosis fee and provides a superb level of detailed documentation from their inspections, which allowed me to know what I would be getting into, and there was no pressure to fix any identified issues. They gave me the time to decide how I wanted to proceed. I’ll continue to bring my vehicles here.
Name: T*** W******
Date: 2020-04-24 17:36:42
Rating: 5
Comment: I recently moved to the area and have been looking for a quality mechanic that I could trust. So far A.A. has done a great job doing that. I do basic maintenance to my vehicle,but like to take it somewhere else to do the more in-depth work. I appreciate that they do a thorough inspection and let me know if something is dire, or just needs to be watched. And they never guilt you because you cant afford something in the moment. No hassle, but personable. Always ready to help you out, wether its in working with you on scheduling or giving you a ride to work...Ill be back whenever my vehicle needs help.Nice to have a business that understands what customer service is!
Name: L**** K***
Date: 2020-02-21 23:49:59
Rating: 5
Comment: Ive been to alot of different shops over the years and this the only honest shop I have found. Took in my 2014 impala because my ac wasnt working and my breaks were scraping. They fix them both and for a very good price. One shop told me 400 bucks to fix the ac because the car had been in a accident and it was too much in the way. Auto analysts fix it for 90 bucks and told me it just needed a charge and that a hose was unplugged. Been a loyal customer since!
Name: S******* M******
Date: 2020-02-12 17:50:31
Rating: 5
Comment: The staff was friendly! There was a mix up about what kind of oil that was put in my truck which was synthetic but the staff worked it out and I didn’t end up paying the price for synthetic which was awesome and Paul Lane did an excellent job. I would definitely recommend Auto Analyst to my friends
Name: R******* I********
Date: 2020-02-10 12:35:35
Rating: 5
Comment: I have been taking my BMW to Auto Analysis for years because they are the best auto shop around. They are knowledgeable, honest, accommodating, helpful and reasonably priced. Recently, Matt went out of his way to help me get my very old stuck license plate off my car which seemed impossible to do. Thanks Matt!!
Name: D*** D*****
Date: 2020-02-07 17:28:46
Rating: 5
Comment: I have taken my car to Auto Analyst 2 times now, the fist time was to get new breaks, I didn’t have a ride home and since I live pretty close they gave me a ride home! I thought that was pretty amazing! I also just had my Exhaust rebuilt. They were very quick and friendly! They let you know exactly what they will be doing and how much it will cost before they start and also showed me pictures. I highly recommend them!!
Name: J*** K*****
Date: 2019-12-31 19:49:35
Rating: 5
Comment: This is the best car shop in town. Theyre honest, kind, understanding as well as skilled and quick! The managers are great to deal with, specifically Matt. Ive never had an issue with any service completed by them, from oil changes to completely installing a new motor. Dont get anxious about taking your car to a shop ever again!
Name: T****** W*****
Date: 2019-11-24 04:20:15
Rating: 5
Comment: I have never experienced better auto service than I did with the gentleman at Auto Analyst! I called Matt to get an appointment after my windshield wiper motor quit. Even though they were full of appointments up to the next week, Matt called me back immediately to fit me in before the weekend. They were quick to diagnose the problem, and even quicker to fix it. Matt even provided a loaner car so I could get to work while they completed the repair. Matt is a true gem. They will always be my choice for car repair in the future!
Name: E**** N***
Date: 2019-07-25 19:16:51
Rating: 5
Comment: Very reasonable prices, quick service, and friendly staff. I took my car in for general service and an oil change, and Im amazed at how much better my car drives. Will definitely be returning whenever I have car issues!
Name: K**** S****
Date: 2019-07-22 16:26:23
Rating: 5
Comment: Honest and good work. My truck stalled a week after I got it back which ended up being a defective sensor that was replaced brand new. I called Auto Analyst and Matt came out to where I was in 5-10 minutes, unplugged the sensor in the middle of an Intersection and got it running. The defective sensor was in no way an issue from Auto analyst. They took it back and replaced it with a brand new OEM one free of charge.Overall pleased with honesty and hospitality, would recommend
Name: M***** V*****
Date: 2019-07-15 14:28:45
Rating: 5
Comment: My vehicle needed a repair before leaving for vacation the next day. One of the employees came in extra early to get the job done well. Now that’s going above and beyond! We tell everyone about the exceptional service at Auto Analyst!!!
Name: S****** G*****
Date: 2019-07-13 00:20:21
Rating: 5
Comment: The BEST auto service in the world!!! Both Charles and Matt are amazing. I was stranded due to transmission issues in an unfamiliar area. Despite being visibly busy, the service advisors dropped what they were doing to assist me in any way possible. I cant thank the service advisors enough. I am forever grateful for their kindness and honesty.
Name: T***** W*****
Date: 2019-06-20 20:20:21
Rating: 5
Comment: Always a hassle free time when going to auto analyst always treated like family. Recently went in for a nail in my tire and they plugged it for free. Thanks guys for your hospitality and being the best here in Kalamazoo. If you’re ever looking for good honest work go here.
Name: C***** E*********
Date: 2019-06-20 11:46:24
Rating: 5
Comment: I was purchasing a used Toyota 4 Runner in Kzoo and didnt know the seller. I had a pre-purchase inspection completed by Auto Analyst and it was the best $50.00 Ive ever spent.They completed a very comprehensive inspection that took about an hour incuding a road test. They forwarded a complete report with pictures illustrating any problems and the cost to fix those problems. We waited during the inspection and they explained the report in person when complete. The waiting area is clean and comfortable.Matt was our point of contact and great to work with. After the inspection, we knew the pro/cons of this vehicle and the severity & cost to repair the issues.We shared the report with the seller and were able to purchase the 4Runner for a much better price with the knowledge it was in need of repair. They just had a coffee bar installed the day prior so you can even enjoy a complimentary cup of coffee or bottled water.This is really a 6 star establishment and if they were located in Traverse City, this would be our go-to repair shop. Thanks again guys!!
Name: M*** V****
Date: 2019-06-06 20:01:45
Rating: 5
Comment: I always go here for all of my oil changes and anything else that I need ie new battery and new tire sensor. They always work around your schedule and always get me in when it is best for my needs. Appts are right on time and no prolonged waiting. Charles works up front and he is always very professional and courteous to me ! I won’t go anywhere else. Prices are also always reasonable.
Name: G*** G****
Date: 2019-03-04 15:22:32
Rating: 4
Comment: Recently had brake work done on my wifes Buick Rendezvous. As usual the service was great! Had such a pleasant experience I decided to bring my own Chevy Tahoe in the very next week to get the brakes done all the way around. They even did the work cheaper then what I was quoted at Cole Nissan which is where I purchased the vehicle. Highly recommended
Name: D**** L********
Date: 2019-02-11 15:58:23
Rating: 5
Comment: I been a customer here for 27yrs. They will always take care of you like family. They actually fix the issues that need fixing. And won’t tag on extra stuff to make money off you. Then will advise on things that will need some help in the future. A true business of integrity and caring.
Name: K**** W
Date: 2018-12-17 22:21:28
Rating: 5
Comment: Outstanding Service!! I was referred to Auto Analyst 10 yrs ago by my WMU roommate. He was happy b/c they gave him a ride to class while working on his car. I went to them for my next repair and have taken them 4 vehicles over the last 10 years. In the front office Charles & Matt are outstanding Customer Service Representatives. I know I can trust them and the service team is outstanding!! Also if waiting for your car they have free Wi-fi!
Name: S****
Date: 2018-11-13 20:03:03
Rating: 5
Comment: In the 20 years I have lived in MI, this is the first place I felt I was getting exactly what I needed at an extremely fair price. I have been coming to Auto Analyst for three years, ranging from oil changes, A/C issue and cosmetic fixes. They tell you what is wrong and will give you a solution. They are very affordable and do not try to sell you more than you need. All the people that work there are amazing and so helpful. I highly recommend coming here if you have an issue with your car. You will not be disappointed! Thanks Charlie (and your team) for the exceptional service!
Name: J** M*
Date: 2018-11-09 22:26:25
Rating: 5
Comment: Ive been a customer for over 15 years with 3 cars. Theyre honest and their work is quality. If its not worth fixing, theyll tell you. If it should be fixed but it isnt urgent, theyll tell you. If they cant find the problem, theyll tell you. Theyre straight forward and can help you prioritize if you have multiple issues to address. On top of that they do quality work with quality parts. In 15 years, Ive never had work done that didnt fix the problem or had to be redone later. Never. Just a GOOD shop.
Name: C**** F*******
Date: 2018-11-08 10:54:11
Rating: 5
Comment: After trying to get into the dealership without success and a lot of run around, I called Auto Analyst. I spoke to Matt who was very helpful and gave me approximate repair cost but suggested to bring in for an exact diagnosis. I had a radiator leak and needed brakes. Matt ordered the parts, scheduled for drop off the next day and had a loaner for me. My car was repaired the same day and they did an AWESOME job. Matt is an amazing guy to meet when you walk in the door and can reduce the anxiety of high repair cost and was honest and upfront. Great customer service!!! Auto Analyst is my NEW repair shop. Good bye to the dealership!!!!
Name: H****
Date: 2018-11-05 23:46:06
Rating: 5
Comment: I came here a little over a month ago, last minute, with a few hour job that turned into an all day job. They kept me updated, told me what they would do, and even stayed a little later to ensure I had the car for the weekend. I appreciated their work and should anything arise again they’ll be my go to.
Name: S**** A********
Date: 2018-10-26 22:33:07
Rating: 5
Comment: I have a vehicle that has been towed there since Saturday night. I k ow this place is busy but my truck is still sitting out where the tow driver put it. We are trying to work same shift with one vehicle. I sure wish they would get to my truck before the battery goes dead out there. I really need it back soon. They seem like they are a good repair shop and Im sure looking for a new repair shop due to mine closing down a short time ago. I will see what happens. Guess I may have to tow it somewhere else to get it fixed. I have since had this repair shop fix a fuel pump on this vehicle. It was fair priced and they did a good job. I know have a 2003 jeep wrangler there getting alot of work done. Picked up my jeep today and the mechanic went over everything with me and the parts that were replaced. I was impressed with this young mechanic and parts were guaranteed.
Name: S***** E*****
Date: 2018-09-10 23:01:34
Rating: 5
Comment: This is my new go to auto repair shop! The customer service was awesome and the work was completed just as expected and on short notice. They were incredibly accommodating to my busy schedule. Thanks for a super job!
Name: S**** F********
Date: 2018-09-05 14:57:40
Rating: 5
Comment: They have done several things for my 2000 pontiac bonneville. They replaced the engine for me and called to check up and go out of their way to make sure the car is running like it should. I HIGHLY recommend this place! They are all very nice and kind people and very reliable.
Name: D*** E*****
Date: 2018-07-18 23:51:59
Rating: 5
Comment: My Girlfriend had some car issues and took it to the Maple Hill Hyundai Dealership. They wanted $1400.00 to fix her 2 issues. I called Auto Analyst and talked to Matt. He gave me a quote over the phone for what they would do it for. It was just a bit over HALF the Price! We took it right there...same day and their Customer Service is Impeccable! We couldnt be Happier! They get a 5 Star Rating and Review from us! I found my Goto Repair Shop! Thank you Matt and Everyone at Auto Analyst....You Guys Rock!!!
Name: S**** T***
Date: 2018-07-17 13:26:47
Rating: 5
Comment: I was experiencing problems with another Auto Shop. I decided to take it to Auto Analyst to get a second opinion. I have never been to this shop before but came in and told the gentleman my issues and concerns I was having, I asked for an engine check and said I would pay whatever the fee was. They understood my concerns and checked my engine for FREE and told me I didnt owe anything, it was a courtesy because of my dilemma. I was very thankful and impressed by their service. They went above and beyond to help me and they have my business moving forward!
Name: M****** V** H***
Date: 2017-06-21 00:39:47
Rating: 5
Comment: Incredibly knowledgeable and nice mechanics. Will help explain what is wrong and how to address the issue. Prices are very fair and much cheaper than the dealership with the same level of care. Definitely recommend for any make or model. Had a 2007 Infiniti serviced there.** Edit, had to bring in my car again and as always fantastic service and pricing. Theyre incredibly friendly and down to earth. **
Name: S****** W****
Date: 2017-06-08 12:06:00
Rating: 5
Comment: Quality work at good price. Honest with required repairs and helpful advice. They have great availability, quick turn around time, and are flexible. Ive taken my vehicles here several times and am always happy!
Name: V**** N******
Date: 2017-03-28 17:20:26
Rating: 5
Comment: This place was highly recommended to me by a family friend who teaches automotive mechanics @ KVCC. He was right with his opinion. Very reasonable priced but most of all honest and truth worthy from the owner to the mechanics. I will take my car no where else as I know I am not being taken advantage of and the work is done right .The mgr. also gave me a ride to and from while the work was being done. The owner, a female, and boy does she know her job well!
Name: C***** O*****
Date: 2017-02-11 09:08:14
Rating: 5
Comment: These guys are the best I have been to so many car shops around Kalamazoo and experienced rampant dishonesty and unfriendly service. The guys at autoanalyst went the extra mile and tightened things out of courtesy and knew exactly what to do and did it on a timely basis. Highly recommend - this is the only place I trust and will bring my car when in needed.
Name: D******* I*****
Date: 2017-01-21 00:47:40
Rating: 5
Comment: Even though appointments were booked out, a gentleman was willing to come out in the rain to take a quick peek at my power steering and let me know I was perfectly safe to make the drive to the airport in the icy rain, no charge. I am always wary of being upsold or misinformed by mechanics (and Ive heard some terribly false, expensive sweet talk before) because Im a young woman, and because my knowledge of cars isnt extensive, and these guys couldnt have been more straight-laced, honest, and excellent. I know where Ill be headed with my next car problem, no questions asked.
Name: C****** T******
Date: 2016-12-06 19:28:16
Rating: 5
Comment: Went in for a CEL on a car I had just bought. The problem was a sensor had been unplugged before I got the car. Overall experience was good. Worst part was them driving the car into the bay with the hood up, but the mechanic didnt hit anything so not bad.
Name: S**** G****
Date: 2016-11-22 18:11:18
Rating: 5
Comment: I have taken vehicles to Auto Analysts a few times for services including pre-purchase inspections, oil changes, battery replacement, and general check-ups. Theyve always called me with their pricing quote before completing the work and they are very reasonable! Always fast, professional, and knowledgable.
Name: B*** H
Date: 2016-11-16 22:57:22
Rating: 5
Comment: This is the second time that I went to Auto Analyst. Originally being from the East side of the state, I was clueless about any of the mechanic shops in the Kalamazoo area. After going to a larger store (let’s call them Telle Bire) for a shaky steering wheel, I was quoted an astronomical amount of work that really was not necessary; their scare tactics ended up scaring me off. Going to Auto Analyst, I was informed that I simply needed an alignment. So, an alignment later, the shakiness was solved. That said, it was recommended that I get other work done, but the timing was not crucial and I could go a couple months without getting the repairs. I was very impressed due to their honesty and quick turnaround time that I decided I’d come back if my car had any issues.A few months pass and I decide to get the recommended work done. The pricing quote was very reasonable so I decided to get the remaining work done. It’s been about two weeks since the repairs and my car is driving like it has half the miles on the odometer. I have nothing but good news from this shop and will definitely remain a customer as long as I am in this part of Michigan.
Name: D**** F******
Date: 2016-08-02 17:17:30
Rating: 5
Comment: During the past few years I have taken my vehicle to Auto Analyst 3 or 4 times a year. Every member of the staff from the owner & front office to the mechanics are pleasant, courteous and knowledgeable. Never have I had an unpleasant experience.
Name: D***** G* F******
Date: 2016-08-01 16:33:20
Rating: 5
Comment: Finding mechanics that you trust is difficult. Look no further that here. They have treated my 2004 Impala like it was a brand new Mercedes-Benz. Their prices are reasonable and their service is top tier. Theyve never tried to sell me things I dont need. I cant sing enough high praises about these people. I recommend them for oil changes to engine replacements and everything in between.
Name: w**** l*
Date: 2016-07-21 17:45:27
Rating: 5
Comment: Great experience on my first visit. I would rate it more than five stars if I can. These guys go above and beyond their jobs.They were willing to take a look at my car earlier than my appointment. They were also very fast and reliable. I came in when they opened at 8:00 am. They told me it will take about 2-3 hours to complete. I told them I had to work at 10:00 am so they did their best and got it done in like an hour. These guys are professionals, theyll take in any car you have. I will be back. My car is good as new😀😀. Thank you guys, great job
Name: S**** H*****
Date: 2016-06-21 17:27:32
Rating: 5
Comment: I bought a chrysler pacifica a couple years ago and couple days off the lot it would just stall out driving down the road that car lot had my car for 3 months thankfully they provided a loaner car but they still could not figure out what was happening they even sent it to the dealership with no luck at the end they said Im sorry but our mechanics havent had any special training or the tools to figure this out..frustrated extremely by now I took it to auto analyst they called me 1 hr later!!!! And told me what the problem was and had it fixed a few hrs after that! I dont have that car now but I still take my cars to them for any repairs and oil changes. Thank you.
Name: J** A*****
Date: 2016-06-02 22:09:08
Rating: 5
Comment: THESE GUYS ARE AWESOME!!!My college daughter had to move from Georgia to Kalamazoo, MI for an summer internship. Shes there alone, knows no one. Began to have an issue with her truck and I called and spoke to the guys at Auto Analyst. When she took the truck in, they ran some diagnostics and took care of things...and would NOT TAKE A DIME for their troubles. Granted, they didnt have to provide parts or anything like that, but you show me someplace nowadays where they will look at your vehicle and run computer diagnostics and spend some time with you and not charge you. Recently, she had to go back because she had a headlight out and they took good care of her again and charged a very fair price for replacing the headlight. I **HIGHLY RECOMMEND** Auto Analyst!!!--also, this is not a fake review, as one of the reviewers a few years ago has accused this site of. I am a very REAL parent of a college student from Guyton, GA!
Name: G**** R****
Date: 2016-04-02 21:58:45
Rating: 5
Comment: This is a business of honest and respectable people. I went previously to have my front breaks repaired and paid a reasonably price and my car sounds great! I went back to have the rear brakes done and instead of going ahead and fixing the brakes, they let me know I had much more time before they needed to be replaced, allowing me to save some money at the time. I highly recommend!
Name: T** D****
Date: 2016-03-01 23:11:42
Rating: 5
Comment: My first experience with Auto Analyst waswhen I drive my steaming diesel to their shop. I thought it was a belt but they quickly found that the water pump was bad. Everyone there was very helpful and professional. Ive always gone back to them. Would recommend Auto Analyst to anyone. Thank you for your help and professionalism. Tim Davis
Name: D**
Date: 2015-08-20 20:59:33
Rating: 5
Comment: I was in a pinch after an unfortunate incident at another automotive place, these guys got me in and taken care of the same day. I had my dog with me and they let her stay right in the shop with me while the repairs were made. The entire staff was very professional and extremely kind to my dog and me. It is nice to see a place that actually cares about the customer. On top of the excellent care my vehicle is running better than ever.
Name: C**** T****
Date: 2015-06-17 12:17:56
Rating: 5
Comment: There is a reason why Auto Analyst has a high rating with Better Business Bureau. The shop is top notch. Their analysis service provides more information on current and future repairs than most shops. After explaining that we might have to rent a car because my wife and I needed two cars for our work days, Auto Analyst professionals stayed late last night to finish our repairs ahead of schedule and at a fair and low price. IGNORE ill-informed, biased, and poorly conceived rip-off reports that will come up in a Google search, I am not signing up to some rip off site to refute spurious claims by people who do not understand their own culpability in damage to their car from their actions. Auto Analyst is an excellent local business and well worth your patronage.
Name: N**** R***
Date: 2015-02-17 16:03:02
Rating: 5
Comment: My daughter is a student at WMU. Her Jeep was acting up on the way back to college! Jeep dealership told her 2-3 weeks to get it in. This place was recommend by other college students my daughter new. They got her right in that day, ordered the parts and had her going the next day. I was so afraid because she is a young girl, that she might be taken advantage of. This was not the case here and very well priced. I am so appreciative that we found a very honest place incase she has more car problems in the future. She will also definitely recommend them to anyone in need of service or repair. Great Job Auto Analyst, keep up the good work!! I no longer have to worry about my daughter being stranded or left with no car for a long period of time.Thanks,Nancy Radzitowski
Name: G*** S******
Date: 2013-10-30 19:25:54
Rating: 5
Comment: My daughter, who attends Western Michigan University, was experiencing car problems and called me for help. Being that we reside on the east side of the state, I had no previous dealings with any auto shops over there and was concerned I would be taken to the cleaners. thats far from the truth. these guys identified the problem, gave me a few options, all at a fair price, and completed the work in a timely manner. they were honest, professional, and very easy to work with.Would highly recommend them.
Name: R*** V********
Date: 2013-09-07 00:01:53
Rating: 5
Comment: Ive always been skeptical of mechanics, and have stressed a lot in the past wondering if I was bringing my car someplace honest, and not just worried about making money, or the kind of the place you worry about tampering. After my experience with these guys, I can say for the first time I found a shop Id feel safe referring friends and family to, and would come back to in a heartbeat. Very helpful, and most of all - honest.
Name: E*** M********
Date: 2013-06-11 14:35:23
Rating: 5
Comment: Ive gone to Auto Analyst about 3 times now for a few minor things. Just yesterday I was headed to work and my car wasnt accelorating after leaving a gas station on Stadium. I was able to cross the street to Auto Analyst and they were able to take my car right then and check it out for me. The person behind the desk was nice enough to give me a right back home as well.Before 5pm the same day they had found all of my problems under my hood that I wasnt aware of. (I had brought it to the Maple Hill auto VW dealership a month ago for sluggish performance and they told me nothing was wrong with my car.)Auto Analyst found that my spark plugs were horrible and they just needed to be replaced. I am now driving my car and it runs smoother than Ive ever noticed before in the last 4 years of ownership.Im greatful that Auto Analyst was able to save my vehicle so I can use it for more years unlike Maple Hill that didnt seem to care and were more interested in having my car break down to then possibly lease with them.Take your care to Auto Analyst!!
Name: S****** B*******
Date: 2013-06-01 00:53:10
Rating: 5
Comment: Being a female college student knowing absolutely nothing about cars, the guys over at Auto Analyst made me feel incredibly comfortable and at ease. I came in expecting to need a new starter for my jeep but instead all I needed was to clean a few connecting cords on my battery. I also needed a new oil change so they did that as well!Rather than charging me the $40 the checkup plus the $35 for the oil change, they only charged me for the oil change and gave me a student discount without me asking! I am very confident in these fellas and would trust them any day! Not to mention they have adorable puppies to play with!
Name: B****** L***
Date: 2013-03-12 16:49:10
Rating: 5
Comment: Was able to schedule an appointment to look at my car the day after I called them. Brought the car in with bad vibrations from the engine and trouble accelerating. In a matter of 30 minutes they diagnosed the problem and was able to fix it, and they gave me a great deal. This is the best experience Ive had at an auto shop and I will definitely be going there in the future for any car troubles I have as well as encouraging others to use them as well.
Name: A*** I****
Date: 2013-02-01 20:35:59
Rating: 5
Comment: Ill be recommending this company to everybody I know. My car is an older model and needed a minor repair on the door. No local mechanics had any openings in the near future and in spite of being very busy they assessed my problem and fixed it on the spot. Great guys, the spirit of generosity, and Ill definitely be going back whenever I need a fix.
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Name: B******* S*****
Date: 2024-02-18 17:30:36
Rating: 5
Comment: They saved the day with excellent last minute service. Car broke down before heading to my granddaughters wedding- they got us in, fixed the problem and then some. Truly amazing!