Dykstras Auto Grand Rapids

category: Car repair and maintenance service, Auto repair shop, Tire shop
address: 4782 44th St SE, Grand Rapids, MI 49512, United States
Phone: +1 616-719-1988
Monday7:30 AM–5:30 PM
Tuesday7:30 AM–5:30 PM
Wednesday7:30 AM–5:30 PM
Thursday7:30 AM–5:30 PM
Friday7:30 AM–5:30 PM

site: https://greatwater360autocare.com/stores/dykstras-auto-grand-rapids/
rayting: 4.8
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: M****** H*******
Date: 2024-02-20 00:22:52
Rating: 5
Comment: Helpful, honest, and professional. I have always been happy with the service Ive gotten here. From simple maintenance, to problems that required a little more Ive left felling good about my experiences there. I also really appreciate their level of communication, as well as their shuttle.

Name: P**** Y******
Date: 2024-02-15 16:32:36
Rating: 5
Comment: They got me right in when my check light came on and had it fixed a few hours later

Name: C****
Date: 2024-02-15 15:13:01
Rating: 5
Comment: Great service, would highly recommend!
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Name: D****** L***
Date: 2024-02-15 15:05:06
Rating: 5
Comment: Service was great. Service rep/ mechanic was so friendly and explain what was wrong with my car. What it took to repair it. It was done in a timely manner.Once again I was very impress with the service I received. So happy they were recommend to me.

Name: B***** E***
Date: 2024-02-13 19:37:46
Rating: 4
Comment: This is an edit of my original review. I had them look over a car I wanted to buy. They missed a couple of things that I noticed but also noticed some mechanical things I missed and were happy to offer an opinion. Id give it 4 ⭐.However, once they get ahold of your phone and email they tend to nag you a lot and you need to request they remove you, which they did. To me, this is annoying enough to take them down one more ⭐ but some people might appreciate their constant reminders for all your auto needs. So Ill just leave them at 4 star and leave you with a warning to request they not contact you with unsolicited offers and reminders.See my original review below. I promised to edit my review on the condition they ask before sending all sorts of ads to customers. They did not promise to do so but only removed me from their list. So they get a partial edit.NOTICE! They will forever plague you with gimmicky texts and emails.Once your phone and email are in their system, youll never stop getting reminders for all your potential auto needs. Its been a real pain for the last five months.Other than that, no real problems with this place. All they did was inspect a car. They missed some things but found a thing or two I didnt too. Not real impressed. But acceptable.I will happily edit my rating if Dykstra promises to ASK before bombarding customers with text and email. Thats what earns them one start.

Name: b***********
Date: 2024-02-08 14:24:45
Rating: 5
Comment: Derek is a Rockstar, super helpful, very easy process start to finish. Thank you!

Name: M****** M
Date: 2024-01-19 11:22:48
Rating: 5
Comment: I want to thank Curt, Dylan, and the Dykstras Auto Team for resolving the issue with my truck so quickly. You all were very professional and courteous, which is very much appreciated. I found my new mechanic/auto service!! You guys rock

Name: J*** S******
Date: 2024-01-18 17:24:48
Rating: 5
Comment: Brakes replaced, couldnt be happier!!! The team at GWG (Dykstras) are professional and above-board! They are our go-to for auto service & repairs.

Name: B**** S*******
Date: 2024-01-18 17:22:01
Rating: 5
Comment: Great knowledgeable staff here. When my Ford truck was doing weird stuff like not allowing shifts out of park, these guys hunted down the elusive cause and fixed it. Nice facility, friendly service writers, great techs. A++

Name: M***** M*****
Date: 2024-01-18 15:26:47
Rating: 5
Comment: Dykstra Auto are Awesome great place and the price are fair everyone very nice there and they keep the place nice and clean

Name: A******** B
Date: 2024-01-18 15:22:34
Rating: 5
Comment: The breaks on my car were starting to grind. I called Dykstra’s and they were able to get me in right after the holiday. They had everything fixed the same day that we dropped it off. Definitely recommend Dykstra’s!!

Name: E R
Date: 2024-01-18 14:52:26
Rating: 5
Comment: Always professional and follow up on your service and future needs.

Name: P****** L****
Date: 2024-01-18 13:07:52
Rating: 5
Comment: Solid automotive repair team. Exceeded my expectations. Honest & affordable.

Name: s**********
Date: 2024-01-11 18:32:17
Rating: 5
Comment: These guys are great. Very professional and kind in general. As a woman, I dont feel afraid that I am going to be taken advantage of or feel pushed to repair something that I dont need at the time.

Name: M******* S*******
Date: 2023-12-28 14:32:10
Rating: 5
Comment: Honest, fast, quality work.

Name: M****** B***
Date: 2023-12-21 17:17:44
Rating: 5
Comment: From here on out I will bringing all my future vehicles here. The support and help I received is second to none. They answered all my questions and they help find a better solution to my vehicles problems

Name: S**** Z*******
Date: 2023-12-21 15:23:04
Rating: 5
Comment: Dereck & Kurt are very professional, excellent communicators. The facility is gorgeous as well. Great job Dykstra Auto!

Name: D********
Date: 2023-12-21 14:45:22
Rating: 5
Comment: Friendly service and they really make the process as easy and seamless as possible.

Name: S****** M******
Date: 2023-12-17 04:34:29
Rating: 5
Comment: Ive used Dykstras Auto for decades. There is no reason to go anywhere else.

Name: M****** M****
Date: 2023-12-14 19:32:18
Rating: 5
Comment: Second time using this place ... Fair price, excellent work and on time!! Thank you!

Name: E**** F*******
Date: 2023-11-30 14:51:55
Rating: 5
Comment: Every time I need my vehicles serviced I go to Ethan Dykstra at Dykstras Auto! They always get me in quickly and are very thorough with their work! You definitely get what you pay for! Thank you guys!

Name: R**** R****
Date: 2023-11-21 21:59:25
Rating: 5
Comment: Dykstra’s Auto is great and I would recommend them to anyone. Everyone on their staff has been honest, knowledgeable, helpful, and professional. They diagnosed and repaired my last issue quickly at a fair price. They also found a transmission fluid leak that they covered under warrantee at no cost to me. They definitely stand behind their work and take care of their customers

Name: A*** C*****
Date: 2023-11-19 22:22:50
Rating: 5
Comment: Have not had my vehicle fixed here but I feel with a lot of dealers and this place looks top notch.

Name: t**** m****
Date: 2023-11-16 14:39:54
Rating: 5
Comment: Dykstra’s took good care of my Mini Cooper. They did an alignment and were very friendly and professional from the handling of the appointment to pick up. I’m happy to have found an alternative to the dealer for my older car.

Name: C M**********
Date: 2023-11-16 14:35:25
Rating: 5
Comment: Staff kept me updated on progress ofBrake replacement….waiting area impressive.All in all…I’ve already recommendedDykstra Auto to several people…

Name: C******** M*******
Date: 2023-11-09 15:17:18
Rating: 5
Comment: They were so helpful and kind. Even when I got mixed up with towing company.

Name: G*** V****
Date: 2023-11-02 14:28:24
Rating: 5
Comment: Had an exhaust bolt break and was initially just looking for the bolt. Dykstra’s provided the bolts and when I was unable to get the old bolts out they were able to get me in the next day and make short work of the issue.

Name: D**** M*****
Date: 2023-10-26 14:06:05
Rating: 5
Comment: Service was great as usual.Dave Matzen

Name: R***** W*****
Date: 2023-10-19 20:56:04
Rating: 5
Comment: I found Dykstra’s service to be friendly and helpful!!

Name: A****** W*****
Date: 2023-10-19 20:53:19
Rating: 5
Comment: Had issues with my Jeep - twice - battery issues and a misfire. Both time the team was extremely responsive and helpful through out the process. Carvana ended up paying for the majority of the expenses but the quality of work is superb! I rather take my car here than a certified Jeep dealership. ThanksSo much for you amazing service!!

Name: c**** k****
Date: 2023-10-19 13:59:47
Rating: 5
Comment: Stathis pleasant to work with, and the service is so convenient if youre leaving from the Grand Rapids airport. I returned from my trip and found my car already for me to drive home. Highly recommend them.

Name: R***** E****
Date: 2023-10-19 13:57:47
Rating: 5
Comment: Had a lengthy/cumbersome list of items for them to take care of which they did at a reasonable cost and in a timely manner.The 5 star rating is 90% due to them fully warrantying the cost to fix a portion of an expensive repair that they had done over a year & 35k mikes ago.I’m a picky SOB and they have earned my business.

Name: J** S********
Date: 2023-10-19 13:48:09
Rating: 5
Comment: A great shop to deal with. Hard to find fair and honest.

Name: D******** P******
Date: 2023-10-12 11:33:03
Rating: 5
Comment: Pretty good work. Solid employees that make sure you know whats going on. Taken two cars for repair to them, and both great services!

Name: D***** B*****
Date: 2023-10-06 16:27:46
Rating: 5
Comment: Good communication and quality work!

Name: J***** B****
Date: 2023-09-29 14:42:58
Rating: 5
Comment: I needed an alignment. I got a quote over the phone and a scheduled time. I showed up and they got me in right away. It was done in maybe 30 minutes with a report of other found issues. Paid less than expected.

Name: A****** W*******
Date: 2023-09-28 15:21:52
Rating: 5
Comment: Great job thank you guys for the great work

Name: D*** B****
Date: 2023-09-27 14:27:03
Rating: 5
Comment: These guys are great. Called in the morning because I had car problems. I got there they didn’t know what I was talking about, well I had called the wrong place but they got me in checked out my car. I was having a very bad week but they took care of everything for me, gave me a loaner car. I will definitely go back to them again.

Name: G***
Date: 2023-09-25 14:41:50
Rating: 5
Comment: Great visit as always! The crew does a great job of explaining the repairs needed and how long it will take.

Name: B**** S*********
Date: 2023-09-15 18:14:58
Rating: 5
Comment: Fast friendly detailed honest

Name: K W
Date: 2023-09-11 19:45:36
Rating: 5
Comment: Job well done, on time, thank you!!

Name: B****** K******
Date: 2023-09-06 18:24:10
Rating: 5
Comment: Derek and his team were great. Were able to diagnose when other shops could not.

Name: R****** L****
Date: 2023-09-04 14:59:15
Rating: 5
Comment: I was so impressed with all the service here. Great crew. Friendly, and took care of me all the way through. Highly recommend

Name: C****** L****
Date: 2023-08-30 15:30:24
Rating: 5
Comment: The service at Dykstra Auto was top notch. They quickly diagnosed the problem and got back to me in a timely manner.

Name: M******* P*****
Date: 2023-08-24 20:41:03
Rating: 5
Comment: These guys are amazing!! Great services and manager Derek was fantastic!! Definitely recommend them

Name: S**** S*****
Date: 2023-08-08 14:37:39
Rating: 4
Comment: Great mechanics. Ask about Jake.

Name: I******* J******
Date: 2023-08-01 14:53:59
Rating: 5
Comment: Friendly staff, competitive pricing and quick.

Name: T****** P******
Date: 2023-07-18 15:23:57
Rating: 5
Comment: Great place to go, full inspection done told me exactly what needed to be done.

Name: J*** R****
Date: 2023-07-13 18:54:46
Rating: 5
Comment: Dykstra has always done good reasonable priced repairs on all my vehicles.

Name: S**** Z***
Date: 2023-07-07 13:08:11
Rating: 5
Comment: Simply put, Dykstra Auto does what they say they are going to do!

Name: D** D
Date: 2023-07-04 14:27:48
Rating: 5
Comment: Appointment was kept and parts were there and ready. Comfortable waiting area and staff extremely professional.

Name: A***** E
Date: 2023-06-30 21:06:18
Rating: 5
Comment: I got a flat while driving on the highway and was only able to make it to this random Auto Store called Dykstras, and Im so glad I did. The staff was kind and eager to help however they could. They got me patched up and on my way! I dont come out this way often, but theyre definitely a business thats on my radar now.

Name: J*** R***
Date: 2023-06-27 17:02:47
Rating: 5
Comment: Dykstra’s is always accommodating and honest. We used the airport shuttle service and it went great! Had an oil change while we were on vacation.

Name: J**** C*****
Date: 2023-06-26 21:22:08
Rating: 5
Comment: Well they are always going to be my shop. Great people. Great attitudes. Car runs great.

Name: D** G******
Date: 2023-06-26 14:33:21
Rating: 5
Comment: Great experience, very professional and Great price. Could not ask for more.

Name: J*** T****
Date: 2023-06-20 19:06:07
Rating: 5
Comment: Great guys, friendly, open communication. I will use again.

Name: G******** D******
Date: 2023-06-13 14:21:04
Rating: 5
Comment: Broke down in Grand Rapids; Dykstra made sure I was well taken care of and for a reasonable price

Name: N******* K*****
Date: 2023-06-12 14:25:26
Rating: 5
Comment: Have had a fee different vehicles serviced here over the past few years. Always very professional and accommodating. Prices are always in line with other independent shops. Love the free shuttle too. Will definitely be back.

Name: P****** A***
Date: 2023-06-12 14:06:53
Rating: 5
Comment: Brought a vehicle to Dykstras Airport location and Derek went above and beyond for us! Im looking forward to using them in the future! Highly recommended!

Name: M****** W***
Date: 2023-06-10 00:15:21
Rating: 5
Comment: I am originally from Portage but my wife and two kids found ourselves in some car trouble traveling to Grand Rapids for dinner today. We luckily made it to the shop around 2pm after having alternator trouble which led to our battery draining. The staff came out and gave a free inspection in their parking lot, even running back and forth to the shop to grab equipment. Thankfully they recommended we not try to drive it back to portage as our battery died while running there in the parking lot. The staff let us sit in the waiting room as long as we needed to figure out how to get it towed back to portage and get a friend to come pick us up. My kids are 4 and 10 years old and they brought out snacks and water for them and even turned the tv to a kids movie of their chosing. To be as stressed as my wife and I was for them to welcome us in as non paying customers was nothing short of awesome. I have zero doubt that this place will take care of any customer that comes in for whatever reason. Please give this place your business as we are actually im debt to them just for their gratitude.

Name: N***** W***
Date: 2023-06-09 20:52:36
Rating: 5
Comment: Derek was so kind when our family vehicle broke down in the parking lot of the shop. They not only examined our vehicle but welcomed us inside to wait for a ride, but gave us water, snacks, and put angry birds on for our kids. Could not have happened in a shop full of nicer people.

Name: K** T*******
Date: 2023-05-31 18:55:54
Rating: 5
Comment: Professional staff and amazing service! Very happy my friend recommended Dykstras Auto.

Name: r****** h***
Date: 2023-05-11 13:33:26
Rating: 5
Comment: Wobbly suspension on my jeep wrangler. When I called, they knew what I was describing and had seen issue before. Got it right in and went to work.

Name: J*** S****
Date: 2023-05-04 15:59:10
Rating: 5
Comment: Excellent work was done on time as promised. Friendly and helpful staff.

Name: E**** K****
Date: 2023-04-18 11:40:25
Rating: 5
Comment: Professional and thorough - would definitely recommend.

Name: L***** H*******
Date: 2023-04-10 14:40:28
Rating: 5
Comment: Excellent service. My brakes had failed, and they were able get my car right in and fix. Cannot rate them high enough.

Name: S**** M*******
Date: 2023-03-13 14:35:50
Rating: 5
Comment: My car and I were very well taken care of. I highly recommend Shawn and all the people at Dykstra!

Name: M****** K*******
Date: 2023-02-28 16:29:58
Rating: 5
Comment: Kurt was great! Will work with him more! Great guy and great place!

Name: T**** H******
Date: 2023-02-24 15:45:52
Rating: 5
Comment: My serpentine belt broke and my car was in and out the following day. Always happy with your customer car and service.

Name: C**** J****
Date: 2023-02-16 18:25:00
Rating: 5
Comment: Great service! They took their time and found the root causes of the issues.

Name: R***** M*****
Date: 2023-02-09 20:58:10
Rating: 5
Comment: Very helpful and kind. Recently I had a nightmare at the Chrysler dealership in Lowell so it was refreshing and reassuring to deal with honest people to get my Jeep Grand Cherokee back on the road. I didn’t blink an eye to give them what I owed for service.Kurt, thank you again.

Name: J**** M********
Date: 2023-02-09 18:21:05
Rating: 5
Comment: Derek is incredible and treats your vehicle like his own. Curt is always on the ball with the paperwork and such. The work the performed on my vehicle was exactly as described. When I felt like there was an issue, Derek stepped right up to fix the situation and make sure I was completely satisfied.

Name: T***** R*******
Date: 2023-02-08 23:59:23
Rating: 5
Comment: The whole crew here was very helpful, quick and accommodating. I would go back in the future. So thankful for their prompt attention in such a hurry in my pressed circumstances.

Name: J**** D******
Date: 2023-01-31 15:18:40
Rating: 5
Comment: The crew at Dykstras Airport continues to go above and beyond for me and my automotive repairs!! Strongly recommend for great service, replacement parts and rates. They keep my vehicles healthy and on the road!

Name: R*** B*****
Date: 2023-01-23 15:30:22
Rating: 5
Comment: Great customer service, quick and reliable work.

Name: J**** K*****
Date: 2023-01-18 20:55:55
Rating: 5
Comment: Did a great job on my car and kept me constantly updated on the state of my car!

Name: T****** J***
Date: 2023-01-17 16:14:57
Rating: 5
Comment: Had a key made for an Audi, they worked hard on it until it worked. All good, have already referred a customer looking for a key

Name: G**** G******
Date: 2023-01-03 16:22:30
Rating: 5
Comment: Very detailed reporting with pictures. Very friendly service.

Name: C***** H******
Date: 2022-12-30 16:30:29
Rating: 5
Comment: Not one negative thing you can say about this place. Professional service, professional quality. Would for sure recommend!

Name: R**** D******
Date: 2022-12-28 17:16:50
Rating: 5
Comment: Great service. Very Professional atmosphere and they provided a detailed explanation of the work and warranty on my new brakes and new battery . I’m taking my other cars there for future repairs!

Name: M****** M****
Date: 2022-12-28 16:24:01
Rating: 5
Comment: First time coming here, I will be back!Kurt kept me informed and everything was completed in a timely fashion and under budget.Trustworthy service at a fair price!Its all I could ask for!

Name: A***** S*********
Date: 2022-12-21 07:03:50
Rating: 5
Comment: They were very good at explaining what was wrong with our car and giving their recommendation without being too push. They got it fixed the same day.

Name: D**** M********
Date: 2022-12-20 17:49:31
Rating: 5
Comment: I would recommend Dykstra for any automotive need. Honest. Knowledgeable. The only place I go.

Name: K**
Date: 2022-12-09 13:42:59
Rating: 5
Comment: They provide great service. Their Customer Service is excellent. They go above and beyond to take care of your Automotive needs. They will even send text reminders and aswer questions via text. If you Opt in.

Name: S**** S********
Date: 2022-11-29 16:41:10
Rating: 5
Comment: Dykstra Auto was great, convenient location, professional, was able to use a loaner car because of extensive work being done and fair pricing. I would recomend Dykstra and will use them in the future.Steve S.

Name: D***** D*****
Date: 2022-11-29 15:25:23
Rating: 5
Comment: I have gone to Dykstras Auto for many years now. I am confident each time that they are dealing fairly with me. They do superior work for a reasonable price. I highly recommend them.

Name: A***** N****
Date: 2022-11-19 15:08:44
Rating: 5
Comment: They were able to get me scheduled in a very timely manner. They provided professional and courteous service. They were able to pinpoint and fix the problem at a very reasonable cost. I would highly recommend them.

Name: J**** W*********
Date: 2022-10-19 17:38:17
Rating: 5
Comment: Great workmanship and reasonable cost. I appreciate the assessment of repairs that need to be done & the order of importance. Appreciate cordial & friendly service. Highly recommend!!

Name: J***** S******
Date: 2022-10-17 15:54:10
Rating: 5
Comment: Excellent customer service. We appreciate the photo documentation and clear explanation on work suggested and accomplished. This is our trusted auto repair center.

Name: G*** S******
Date: 2022-09-29 19:53:22
Rating: 5
Comment: I recently purchased a 2004 sequoia and wanted to “zero” out several general maintenance items. Timing belt, for sure, but that involved antifreeze and transmission fluids as well as surpintine belt and thermostat. So, all of it done to perfection. Very pleased.

Name: M*** B*** B*****
Date: 2022-09-15 22:21:46
Rating: 5
Comment: Service was done less than an hour which made me very pleased.Price is the going rate.

Name: k g*****
Date: 2022-09-05 14:27:45
Rating: 4
Comment: I had an electrical issue that another shop didn’t want to work on and they referred me to Dykstra. Dropped car off Tuesday and they said they would look it over and probably get it fixed Thursday. The fix wasn’t to complicated and they got it done the same day at a very reasonable price. Friendly, polite and great communication.

Name: M****** R
Date: 2022-09-01 21:43:48
Rating: 5
Comment: Derek, Shawn and their crew offer fantastic customer service, be it over the phone or email (to management appointment times and specs) plus the actual work on my (much older) vehicle. Plus: the proximity to the GRR airportr plus shuttle rides to and from (the airport) offer tremendous convenience. Extremely recommended.

Name: M*** E*****
Date: 2022-09-01 14:43:32
Rating: 5
Comment: The team at Dykstra did a great job working with a difficult problem. They got me in for the repairs in timely manner and stayed with the problem until it was resolved.I would definitely recommend Dykstra for auto repairs.

Name: B**** C******
Date: 2022-08-30 20:03:32
Rating: 5
Comment: I appreciated the thorough inspection & not selling something I didnt need. Also the pricing was fair.Bruce Cheadle

Name: o******
Date: 2022-08-30 15:20:57
Rating: 5
Comment: Things you dont hear much about repair shops these days, honest, stands behind their work, goes the extra mile to make things right. There was a problem with replacement parts they stood by their work and replaced the parts and more than made it right! These are the kind of folks you want to work on your car!

Name: T* R*****
Date: 2022-08-18 13:52:20
Rating: 5
Comment: Took a new vehicle down there to have a pre buy inspection. Guys were very accommodating and very pleasant to deal with. Extremely thorough.

Name: S****** C*****
Date: 2022-07-30 01:44:25
Rating: 5
Comment: Nothing but positive experiences at Dykstras Auto. Derek and Shawn have worked with me on all repairs, and they have kept me informed with assessments on my car. The whole team is incredibly knowledgeable and great communicators. I had some fairly involved repairs that required new parts to be fabricated, so I took advantage of their loaner car program for a few days. It is such a convenience. The digital vehicle inspection reports are also quite insightful. Overall, Dykstras Auto is certainly a trustworthy business, and they will keep you on the road.

Name: K****** J***
Date: 2022-06-20 21:37:03
Rating: 5
Comment: Always friendly, thorough and fair pricing. This is the most trustworthy shop I’ve found in the area!

Name: R**** T***
Date: 2022-05-30 22:33:16
Rating: 5
Comment: Derek and Shawn were understanding of my need for reassurance that my vehicle would be properly taken care of. I have had other auto-shops try to service parts of my vehicle that werent of immediate concern or even a matter of being pro-active, they just wanted to run a higher bill. However the price or reasoning, its telling of a business to take advantage of customers little know-how with the added panic that their car might be falling apart. Dykstras Auto near Gerald R. Ford Airport might hold a higher price point and run package-servicing (such as brake pads + rotors, not replacing them separately) but it is well worth it knowing- Their communication is responsive and do their part to educate customers on necessary services for the longevity of their vehicle- Their work is polished and thorough- There is little to no fear of driving off the premises only to return with another problemI dont leave reviews for companies too often as I feel people should form their own opinions but I will give credit where it is due.

Name: B****** D*****
Date: 2022-02-16 19:06:10
Rating: 5
Comment: Really appreciated the way they explained what was wrong with my car in a kind and helpful manner. Ive been coming here for several years and continue to be pleased with the service Ive received.

Name: K***** D********
Date: 2022-02-13 15:03:43
Rating: 5
Comment: We worked with Derek to use the airport service and everything was 10/10! Super close and convenient when you need services to just get them done when you won’t need your car! They were super professional and great to work with.

Name: J*** S*******
Date: 2022-02-09 17:34:18
Rating: 5
Comment: I always get honest and accurate diagnosis of issues with my vehicles. I also feel like I can trust their recommendation of which repairs are critical and which are not. Friendly and accommodating staff that provides quality workmanship!

Name: J***** M****
Date: 2022-01-24 16:03:45
Rating: 4
Comment: They were very thorough with diagnostic & did a courtesy inspectionto check for other issues I was unaware of. Very knowledgeable with explaining the results & was able to fit me in when they were already booked. I would recommend them

Name: N***** D********
Date: 2022-01-21 23:34:41
Rating: 5
Comment: Great customer service! Someone in our party even left their phone in the car by accident and they were kind enough to bring it to us at the airport. Definitely above and beyond! If you need somewhere to park while flying, this is the place to go!

Name: P L******
Date: 2022-01-20 13:52:32
Rating: 5
Comment: Derek and team are professionals with a Service Mindset. This team will diagnose, advise on all issues.... but they will not PRESSURE you to get things done when they are not necessary... they may advise to MONITOR rather than soak you for every revenue opportunity. They do business the right way. Love this business. Been going there for almost 10 years. Convenient, fast, professional, and great value.

Name: C**** H***
Date: 2022-01-19 19:38:31
Rating: 5
Comment: I was almost 200 miles from home and stopped here for them to diagnose my Jeep after the engine light came on. They were able to find and fix the issue and have me on my way by the end of the afternoon. They checked with the dealership to see if the repairs would be covered by warranty, unfortunately they weren’t but I appreciated the fact that they checked and gave me a loaner vehicle at no cost during the repair time. Thank you so much!

Name: J**** J****
Date: 2021-10-14 12:34:06
Rating: 5
Comment: Had a squirrel cause some issues with the air bag sensor and a engine fault code. Dykstra fixed it nutty fast excellent service.Thank you

Name: J**** V***** W****
Date: 2021-09-09 19:47:13
Rating: 5
Comment: I needed cv boot and possibly axel replacement. I called around for many different quotes. They were so kind and very informative right off the bat. I asked uneducated and educated questions about the service, the cost, the timing, the parts and many more.They were patient, knowledgeable, and very thorough with their explanations and did not judge me, as a woman, asking uneducated questions about the service.I dropped my car off when it was time for my appointment and they assured me that my car would be ready the same day. It was! And even better yet, the price was fair and lower than everyone else’s. Other’s told me they had to include other things in the service in order to preform the service that I needed. Dykstra’s explained to me that they will not perform any service that does not need to be.I 100% will be back to Dykstra‘s if the need ever presents itself again.

Name: K*** B****
Date: 2021-09-09 17:21:51
Rating: 5
Comment: Very convenient diagnosis notification by email. No pressure to do everything. Got it fixed within 12 hours of drop off. Will be using again.

Name: T**** D*******
Date: 2021-08-23 12:53:52
Rating: 5
Comment: Gave done with Dykstras for years -- love them. Best service center weve ever worked with.

Name: J***** B**
Date: 2021-07-26 14:20:27
Rating: 5
Comment: Dykstras auto has been the choice place for our vehicles, friends vehicles, and family vehicles. Every time we have vehicle work done, we always receive a detailed description of the issue, cost to repair, time to repair and parts costs. They also provided us with multiple choices depending on what we want to spend. Never have we had an issue with our repairs that they werent helpful in either making it right or fixing at no cost. We always have good experiences.

Name: S**** S****
Date: 2021-07-22 23:00:08
Rating: 5
Comment: Brad is very professional and knowledgeable, they replaced my engine and did a great job kept me informed on what was going on with no pressure applied. I had a loaner to use which made the experience even better.

Name: D***** D*********
Date: 2021-07-22 17:17:50
Rating: 5
Comment: Very good service. Very promptly got me in for my repairs since it was my work truck. Highly recommend to anyone.

Name: D***** A****
Date: 2021-07-14 12:45:40
Rating: 5
Comment: Im completely satisfied with the brake job I had done I should have followed my first mind and what to them sooner instead of trying to save a buck with someone else

Name: D** J****
Date: 2021-06-22 14:20:11
Rating: 5
Comment: Great communication and made sure they used the right parts to save me money!

Name: J******* H******
Date: 2021-05-11 15:51:30
Rating: 5
Comment: Great and comfortable staff easy to talk too about problems and very helpful with solving the problems five stars 🌟 For them

Name: C***** C*****
Date: 2021-05-05 15:28:53
Rating: 5
Comment: Weve been in the USA for four years so far and we had our best car mechanic experience with Dykstra Auto. Thank you

Name: K******
Date: 2021-04-27 16:43:03
Rating: 5
Comment: I had new shock n struts installed and an alignment. They did end up becoming faulty and they performed warranty fixes on the parts and I could not be happier. They care about their customers and they do good work. Will definitely keep going for repairs that I cannot perform myself.

Name: M****** Y****
Date: 2021-04-12 15:22:04
Rating: 5
Comment: Had these guys do a PPI for a car Im a few hundreds miles away from. Very reasonable fee, and checked car out in GREAT detail. Strongly recommend.

Name: N***** V** D** B****
Date: 2021-03-18 14:28:38
Rating: 5
Comment: Always happy to work with Dykstras. The staff with whom Ive interacted are extremely welcoming, professional, friendly and take time to explain recommendations and also answer questions (especially grateful since I dont know a ton about all the mechanics of cars). I also appreciate that the recommendations they make are ones they have done/used on their personal vehicles...gives a little more credibility and weight in decisions we make for our vehicle. They also work to make sure we get our best deal. Happy to recommend Dykstras Auto.

Name: E*** V****
Date: 2021-03-02 17:04:37
Rating: 5
Comment: They were kind and I could tell they were honest people not trying to scam! Help me understand things that were wrong and fixed! Will be going back here- great service!

Name: J*** W*********
Date: 2021-02-10 16:28:35
Rating: 5
Comment: Great staff. Very friendly, honest and professional. They do great work every time I go there.

Name: I** F*******
Date: 2021-01-30 16:28:05
Rating: 5
Comment: My experience has been very satisfying. They are fair, reliable and provide excellent service.

Name: Z*** A*
Date: 2021-01-29 14:53:54
Rating: 5
Comment: We have been using Dykstra services for 3 years now. They were a family recommendation but quickly won us over with their customer service and knowledge base.The online diagnostics sharing they provide along with detailed inspection notes, recommendations, and urgent needs make maintaining a car much easier to an average person like me.**We have been customers of both the Kentwood and Airport locations. The service between both is seamless, we had zero hiccups and it felt like we had been using the Airport location the entire time. That is a testament to the service and care they provide. I forgot to even mention that this review involves two teams at two locations both excelling![EDIT] - Updated to reflect two locations.

Name: R** T*******
Date: 2020-12-30 15:45:31
Rating: 5
Comment: Came in with a dragging heat shield after a snowstorm, that was just picking up snow and was going to eventually just snap off. Not being from the area, I lucked into finding this shop near our hotel, timing worked out and they got me fixed up and back on the road within half an hour! Saved my wife and I’s trip. Eternally grateful! Thank you guys so much!

Name: R****** B******
Date: 2020-10-27 22:12:28
Rating: 5
Comment: After years of poor service at my dealership, I had finally had enough after my last oil change. I brought my car to Dykstra’s for new brakes (and other things that were found on inspection that were missed by my dealership) and was blown away by how professional, honest, and accommodating they were. I don’t think I’ll ever bring my car anywhere else.

Name: N*** P*****
Date: 2020-08-31 15:37:59
Rating: 5
Comment: I have been bringing my vehicles to Dykstras for more than a decade now. They always treat me right, never trying to sell me services I don’t need. I appreciate the honesty and integrity with which they conduct their business. I never bring my cars anywhere else!

Name: M****** S*********
Date: 2020-06-12 22:54:04
Rating: 5
Comment: Highly recommend this shop. Ive been a customer for many years under multiple shop managers and they consistently deliver excellent customer service. Some things I always love are their ability to have honest conversations about the condition and safety of a vehicle, as well as the level of effort they put in to find quality, affordable parts for any repair needed. That, combined with top notch customer care treating their customers like they would a friend or family member makes for a shop worth sticking with in my mind. Ive been recommending them to everyone I know for years and plan to continue doing so.

Name: T** W****
Date: 2020-05-28 16:27:18
Rating: 5
Comment: Air conditioning in our van is working after capping off the rear evaporator. Everyone were a pleasure to work with.

Name: J*** E****
Date: 2020-04-19 13:27:37
Rating: 5
Comment: Dykstra is the only place I take my vehicles for service! Always patient to listen to problems & explains possible reasons for issues in an easy to understand way. You will not be disappointed.Took my vehicle in for repairs last week, during Covid-19. They had hands-free drop off. Once problem was diagnosed, they called me. Payment was made over the phone. The car was completely disinfected with spray & wiped down completely when I picked it up. Consistently great service, why go anywhere else? Call them today!

Name: J****** F**
Date: 2020-04-13 14:41:01
Rating: 5
Comment: Best shop Ive ever been too! Due to the Corona I never had any face to face interaction but they were very professional and had a lot of communication with me. Even took pictures of all my issues with descriptions. I will be going back.

Name: P***** S***
Date: 2020-03-19 18:54:27
Rating: 5
Comment: I came early and they took my vehicle back right away. And then they completed the job 10 minutes before they had said it would be done! Her facility and waiting area is pristine and clean. Love the coffee and the sitting area.

Name: A*** R***
Date: 2020-03-10 16:24:55
Rating: 5
Comment: We had an emergency come up at the airport parking lot and they squeeze us in before the end of the day so I didnt have to make an extra trip back. I cant express how happy I was that that was able to work out saving me time and money.

Name: T** G********
Date: 2020-02-17 17:02:48
Rating: 5
Comment: Good, common-sense technicians. These guys wont run up the bill chasing down potential problems that likely dont exist. They try the logical solution first, instead of padding labor costs unnecessarily. Thats refreshing!

Name: C****** S****
Date: 2020-01-14 16:14:45
Rating: 4
Comment: Very nice people and willing to do what needs to be done to get you back on the road.Would recommend them to all who need a good repair shop.

Name: R***** W******
Date: 2020-01-01 20:10:19
Rating: 5
Comment: I regularly used their Hudsonville location for two years because they were right near my work. I could drop off my car and walk to work, so it was very convenient. They have always been very honest and open. They tell you what the issue is before fixing it. If they are not sure what the issue is, they will not just fix things to figure it out to get your money. If they fix something that does not fix the issue, they will take it back and look more into it right away at no charge. They always make sure to schedule you so you never have to go without a vehicle, either by fixing yours that same day or by getting you a loaner car. They have always been amazing to me and their customer service is incredible.I have since switched jobs so they were no longer used for convenience. When I started having issues with my car one day a few months later, I learned of their other office in Kentwood which is where I am at regularly. I stopped by on the day before new years and they willingly took my car in and got it fixed that same day, even though they were booked out an entire week. For how incredible their services are, they are prices are very good. They will continue to be my go-to place if I have car issues. I highly recommend them.

Name: S*****
Date: 2019-12-16 15:22:37
Rating: 5
Comment: Great service. Best auto repair shop ever. Staff is friendly, communicative and professional. I’ve recommended Dykstra Auto to friends and family.

Name: P****** C******
Date: 2019-11-11 19:53:44
Rating: 5
Comment: Was told by a client to take my car to Dykstras and they are awesome! Very Helpful!

Name: K** L***
Date: 2019-10-21 15:13:22
Rating: 5
Comment: Took a look at my car and informed me about price on the same day as walk in. Was fixed next day without any issues. Priced was reasonable for my 05 BMW. Excellent service would I would recommend

Name: A***** C******
Date: 2019-09-22 12:57:43
Rating: 5
Comment: Dykstras Auto has the best customer service, whether its over the phone or in person. They give you their full attention and make sure all your questions are answered. After each visit, they send a Conditions Report via email with a full work up on what was done on the vehicle. I highly recommend this place and plan to continue taking my vehicle there in the future.

Name: S***** S*******
Date: 2019-09-21 13:38:11
Rating: 5
Comment: Helpful, knowledgeable and kind staff. Great place to get your car fixed. Withhold definitely recommend

Name: J**** S********
Date: 2019-09-18 20:42:11
Rating: 5
Comment: I was treating thoughtfully kindly and with understanding. Although the analysis of the problems on my vehicle were far more Expensive than I would have thought. They were understanding and helpful. I have used in the past and have had a great experience. I would rather recommend them.

Name: D**** S****
Date: 2019-09-12 23:16:14
Rating: 5
Comment: These folks were professional and fixed our car at a price that was very competitive. I will definitely have them do future repairs.

Name: M*** B*******
Date: 2019-09-03 15:00:36
Rating: 5
Comment: Love these guys. Honest and straight forward. They did an oil change, and actually told me to wait on my brakes. I really appreciated that rather than selling me today, they invested in our relationship and long term work. I’ve been in 3 times so far and will continue. Thanks guys

Name: p*** a*******
Date: 2019-08-26 14:30:53
Rating: 5
Comment: Friendly quick and quality. Had a good first experience. They helped fit me in on a busy schedule.

Name: J*** M*****
Date: 2019-07-29 21:00:35
Rating: 5
Comment: Excellent service and courteous personnel. Ill definitely take our vehicles back to Dykstras in the future.

Name: N*** S********
Date: 2019-07-22 14:33:39
Rating: 5
Comment: Dykstra’s has always provided me with excellent service, information, and recommendations. When one particularly challenging issue required several frustrating visits to the shop, the team and management at Dykstra’s did everything they could to “make it right”.

Name: D****** G****
Date: 2019-05-29 15:38:51
Rating: 5
Comment: Awesome job. Great service and customer service. Been going to them for years. Reliable and truthful when things need to be doneHIGHLY RECOMMENDED.

Name: J***** L*****
Date: 2019-05-19 04:06:03
Rating: 5
Comment: Ive been bringing cars to Dykstras for years and have never regretted that decision. Nick and all the staff are beyond helpful and always explain things in a way that make it easy to understand. Recently, after a big repair, they sent me a Starbucks gift card in the mail as a thank you for my business - thats the extra mile they always go. I would recommend Dykstras to anyone!

Name: M****** K**********
Date: 2019-03-25 16:51:50
Rating: 5
Comment: Dykstras Auto Service provides the best of service with friendly and helpful staff. They provide a detailed report and consult before fixing anything. Their Fix N Fly program is an added bonus for the Patterson location and provides convenient shuttle service while your car is being fixed while you are on a business trip or vacation.

Name: M*** M*******
Date: 2019-03-13 15:00:49
Rating: 5
Comment: Always a great job done by Brad and the entire Dyktras team. They keep our small fleet of 5 vehicles, and my personal vehicle on the road, and always have a quick turn around. Thanks again!

Name: A***** F**********
Date: 2019-03-04 15:27:14
Rating: 5
Comment: Excellent staff and quick service; all very helpful and honest about repairs and estimates. My family and I will definitely be coming back in the future!

Name: R*** K*****
Date: 2019-02-20 15:09:09
Rating: 5
Comment: Very pleasant experience, everyone I spoke to was very knowledgeable and quick to answer any questions I had.Follow-up was also great, very helpful and answered questions about an unrelated problem that I was able to just fix myself.Great service from beginning to end and the best price I found after contacting several places.

Name: E**** Z********
Date: 2019-02-15 22:48:23
Rating: 5
Comment: How do I even start. The service and workers here are so nice! We went in because the belly pan of our car was dragging on the ground and we didnt know what to do. We called ahead of time and Nick answered and was super accommodating about appointment times since we got out of work after their hours. When we got there they quickly took a look at the car and fixed it on the spot. They didnt charge us anything for it. Definitely a place we will return to if we need future car fixes.

Name: L***** W*******
Date: 2019-02-12 19:53:47
Rating: 5
Comment: They completed a very detailed used car inspection for us before we bought it. Great service, price and detail.

Name: B**** B****
Date: 2018-10-20 03:29:29
Rating: 5
Comment: Its a great comfort to go to a shop where you are absolutely sure your OLD car will be respected, wont be tampered with, will get top quality oil and parts, and paying whatever they ask for feels just right. Dykstras awesome! I just wish they were open Saturdays. That would drive up the awesomeness 1000rpm!

Name: A*** D*****
Date: 2018-07-20 13:27:15
Rating: 5
Comment: Best customer service of any shop in GR! My wife and I dont know a ton about cars and they took the time to explain stuff to us on our level.

Name: U************** G*
Date: 2018-05-29 18:03:42
Rating: 5
Comment: Had a nightmare situation with a builder ... Baumann and DeGroot were soooo helpful and cooperative! They responded quickly and fixed all the problems the builder caused!! Amazing products, service, and customer service!

Name: C**** W*******
Date: 2018-05-10 20:44:14
Rating: 5
Comment: Again impressed by the team. Big job came in under estimate and on time. Couldnt be happier unless i hadnt needed to visit at all.

Name: G*** S*****
Date: 2018-04-17 11:34:51
Rating: 5
Comment: This is place was recommended by a coworker. And didnt a great job also the loaner car was free. Will not hesitate to use them if I need any repairs

Name: D** H
Date: 2018-02-07 07:35:36
Rating: 5
Comment: Dykstras Auto is very good. Theyre more expnsive than many other garages, but in this case, you get what you pay for: excellent service, an honest business, and intelligent mechanics. I do most of my car work, and when I bring my car in, I usually already know whats wrong with it -- their diagnostics have always matched my expectations, and there has never been any extra unnecessary work slipped in. I tell all of my co-workers to use them, and of those Ive sent, only one has ever had a problem ... and Dykstras came through and made it right for him. A+.UPDATE - My dad brought his truck to the Hudsonville location to have the head gasket replaced. Dykstras snapped one of the bolts off (not a problem - Fords are horrible about having those seize), couldnt get it out of the block, and didnt tell him about it (PROBLEM! Minus one star) until he asked because it blew the gasket again. They didnt offer to make it right for him (minus another star), and he ended up having to fix it himself. Havent had any problems like that at the Patterson location, so I havent knocked any stars off, but still very disappointing.

Name: J***** V********
Date: 2017-11-17 16:27:35
Rating: 5
Comment: Nick and Matt are always great to work with and incredibly helpful. Always upfront and honest with you, and gets work done on time. Great group of folks.

Name: K****** W*******
Date: 2017-10-19 11:56:08
Rating: 5
Comment: Very friendly and extremely helpful. The service is supreme. They inspect and fix only what I ask for or can afford. Great place. Highly recommend!

Name: Z******** V******
Date: 2017-10-16 21:00:14
Rating: 5
Comment: Very friendly and they do great work! I was bummed I needed repairs on my car but they were exceptionally open and transparent about the whole process and what was needed as well as extra recommendations. Their service was quick and done with high quality.

Name: D*** B***
Date: 2017-09-25 01:24:57
Rating: 5
Comment: One of the best and most reputable auto repair facilities in west Michigan at a fair price.

Name: A***** R***
Date: 2017-09-13 23:07:09
Rating: 5
Comment: These guys are the best. I had called right before they closed to ask if they could help me change my brake light out, as I was having issues taking off the bracket holding my light in place. They told me to bring it in and they took care of me free of charge. Excellent customer service!

Name: T****** H******
Date: 2017-08-22 20:19:41
Rating: 5
Comment: Ive been a customer with dykstra since they opened the patterson location and theyve always been honest and reliable ( a rare commodity these days ) thanks nick and nathan for taking care of my wifes car.

Name: T** W*****
Date: 2017-07-24 20:59:40
Rating: 5
Comment: Great guys working there, very knowledgeable, they dont do anything that you dont want done, pricing is very good. Work is Fantastic.

Name: L***** V
Date: 2017-03-05 00:22:11
Rating: 5
Comment: We have a mature fleet of 4 vehicles. Nick and Matt have been thorough and resourceful in solving even the toughest problems with them. They are very good at explaining what needs to be done and never try to sell us more than what is necessary. We are very happy to have found Dykstras after moving here from the east coast and Nick and Matt are more than a match for the excellent mechanic we had out there. Whoever hired these men knew what they were doing!

Name: K*** V*********
Date: 2017-03-03 19:22:12
Rating: 5
Comment: Ive trusted Dykstra with my vehicles since discovering them several years ago. Their customer service is second to none! They do exactly what they tell you they will do. They always perform the service in the time they tell you it will take. Their prices are more than fair and the work they perform is always done correctly. Ive never had anything but a great experience with Dykstra and highly recommend them. Although I now live far northeast and Dykstra is far southeast, I am more than willing to drive the 14 miles whenever I need work on my car. They are that good!

Name: D**** M*****
Date: 2017-03-03 12:54:01
Rating: 5
Comment: Ive been using Dykstras for eight years and have never been disappointed. Their service is fast and reliable. I love the way they explain what needs to be done and why in a way that an average person can understand. They have helped me many times to prioritize repairs so that I can budget and plan. Theyve always tried to provide me with a loaner when possible. A couple of times Ive shopped around to see if the work could be done cheaper elsewhere and Ive always found Dykstras at least few hundred dollars cheaper than the next quote. Highly recommended.

Name: C****** H*****
Date: 2017-02-28 14:40:41
Rating: 5
Comment: Thank you Dykstras Auto Service for 10 years of amazing service. I work with them on a personal and professional level and in both cases they have exceeded my expectations! Nick and Matt are both very knowledgeable and really help explain my vehicle problems in a simple manner. Thank you Dykstras Auto.... Try these guys out, you wont be disappointed!!!

Name: C***** P*****
Date: 2017-02-28 05:12:33
Rating: 5
Comment: HIGHLY recommended! We have worked with Dykstras through the years and have been more than satisfied with both the customer service and the final product they supply as a business. If you are looking for someone who cares more for their customers then the number of invoices they produce in a week, than Dykstras is the place for you. Their service writers and mechanics both work together to make the best decisions to keep your vehicle on the road and functioning smoothly. Check this place out. You will not be disappointed!!

Name: C******* B**
Date: 2017-02-23 20:17:05
Rating: 5
Comment: Weve been going to Dykstras Auto for years and always have a fantastic experience. Friendly, personal service. Knowledgeable and professional staff. Quick turnaround. Clean, pleasant waiting area. We wont take our vehicles anywhere else!

Name: R***** M*****
Date: 2017-02-13 20:50:20
Rating: 5
Comment: Matthew & Nick are amazing....as is the service. Most noteworthy is the honesty of the business. This is an important factor for any customer service oriented business. Furthermore, they establish proper relationships with their clientele. Dykstras care about their customer-base and pricing is quite reasonable. I would recommend them to anyone who desires honesty & trust in a type of business setting that is normally not so.

Name: C**** W*****
Date: 2016-04-06 13:44:43
Rating: 5
Comment: I highly recommend Dykstras Auto to ANYONE! Amazing customer service, fantastic rates, and an entire team that works with integrity and honesty. I have nothing but good things to say about this place. If you are looking for a place to bring your vehicle for any type of repair or routine maintenance - choose Dykstras Auto!

Name: S**** T*******
Date: 2014-10-28 19:33:20
Rating: 5
Comment: Just got done working with Nick in their service dept. He helped me get a car inspected before purchasing (PPI). I started off asking if they could preform a full leakdown and compression test on a Porsche that I was interested in. He was very helpful in the whole process. We found the car to have several problems (before the leakdown/compression tests were preformed) and intern saved me several hundred dollars on the inspection, not to mention many thousands of dollars in repairs on a car that was misrepresented. Thank you Nick and Dykstras! Very happy customer. Also I should mention that all of this was done out of state.

Name: M****** F***** (**************
Date: 2014-10-08 23:36:06
Rating: 5
Comment: Great experience, had some serious issues with my car, and needed it fixed fast, so they took my car right then and there and said it will be done before you go in to work tomorrow. They also helped me out with a loaner car because I was in a pinch. Will be going there again for future repair.

Name: J***** H***
Date: 2013-12-09 00:15:43
Rating: 5
Comment: I have had many family members cars repaired by this location of Dykstras Auto numerous times, and each time has been just as great as the last. The staff is courteous and helpful beyond expectations. Their prices are fair and they really go the extra mile to make sure youre satisfied. The work has been great as well, and they seem to be very thorough.Its also worth noting that many of my co-workers frequently have their vehicles repaired by the same location and have nothing but great things to say as well.

Name: P***** R***
Date: 2013-01-09 14:39:26
Rating: 5
Comment: They charged my car battery overnight for free and made it very easy for me drop off and pick up my car.