Drakes Collision
category: Auto body shop, Auto repair shop, Car detailing service
address: 23235 Telegraph Rd, Southfield, MI 48033, United States
Phone: +1 248-355-9500
worktime:
address: 23235 Telegraph Rd, Southfield, MI 48033, United States
Phone: +1 248-355-9500
worktime:
| Day | Time |
|---|---|
| Monday | 7 AM–5 PM |
| Tuesday | 7 AM–5 PM |
| Wednesday | 7 AM–5 PM |
| Thursday | 7 AM–5 PM |
| Friday | 7 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
site: https://drakescollision.com/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Mechanic, Toilets,
Payments: Debit cards, NFC mobile payments, Credit cards,
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Mechanic, Toilets,
Payments: Debit cards, NFC mobile payments, Credit cards,
Auto repair shop near me:
Monro Auto Service and Tire Centers | Auto Source Of West Michigan | Tuffy Tire & Auto Service Center | Firestone Complete Auto CareName: S******* K******
Date: 2024-02-02 18:46:40
Rating: 5
Comment: My car was towed to Drakes Collision after an auto theft! I didn’t know much about the shop but, from the first interaction I had nothing but, positive things to say. My car was repaired jn a timely manner (given parts shortages) and I was updated on the process frequently. I received my car back completely detailed (I will go back in the future for this service) and in good working order. I had to come back for something minor to be adjusted and the staff was hospitable and welcoming as J waited. It is a very busy shop but, they are polite and kind. They worked well with my insurance. I can’t say enough good things about the customer service! Hopefully I never have to return but, I will recommend them 100%
Name: J S*****
Date: 2024-01-24 22:06:30
Rating: 5
Comment: The whole team was amazing through the entire process! They were able to get me back on the road quick. Thank you again!
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Name: n**** b*****
Date: 2024-01-23 15:31:16
Rating: 5
Comment: Fantastic service! The team is very responsive and easy to work with. Providing quick turnaround.
Name: M*** K
Date: 2024-01-18 20:11:44
Rating: 5
Comment: Jacquelyn at Drakes Collision is outstanding and her ability to locate and receive OEM parts is incredible. We were struggling to get a front grill for our 2021 GMC Truck when two different dealerships were seeing four matching grills in their parts system, but could not obtain them, as they were in other areas of the country and they did not think those dealership body shops would sell them. So, we went to Drakes Collision and within five days (two of those days being a weekend), she had our OEM grill in her office. The next day it was installed by her professional team and we were out the door with a matching grill for less than what the dealership would have charged us. She is a true customer service magician with a smile and friendly attitude.
Name: M** K***
Date: 2024-01-13 03:21:09
Rating: 5
Comment: Jacquelyn is absolutely amazing!! This place couldn’t possibly be successful without her!!! She is very helpful, personable, professional and knows her stuff! The waiting room was nice and clean, they even offered my dad and I water. My truck looks as beautiful as she did before. The guys there did a great job and my truck was done exactly when she told me it would be. I highly recommend Drakes Collision and their services.
Name: T****** D**
Date: 2024-01-10 16:57:11
Rating: 5
Comment: Drakes done an excellent job. I had door dings scratches, paint fading, Drakes done an excellent job. when I got my truck back it looked better than it did when I first purchased it.
Name: T****** T*****
Date: 2024-01-05 16:33:22
Rating: 5
Comment: I received some minor repairs at this shop and they were extremely friendly and repaired my car quickly. I would definitely recommend this collision shop to others.
Name: J** H***
Date: 2024-01-04 16:18:15
Rating: 5
Comment: At the highest level, I have (3) cars & have never had a better client experience in my life!! Thank you again to Aiyanna, Ricky, Brandon & particularly Jacqulyn for their professional & genuine care!!! Go Drake’s Collision! Cordially, Jim
Name: B**** E W*****
Date: 2024-01-03 18:54:52
Rating: 5
Comment: They were awesome and very professional and did a great job on my car. The lady who I always spoke to was awesome. Highly recommend them for any collision or comprehensive work. Great and awesome all around.
Name: A*** S***
Date: 2023-12-29 23:30:21
Rating: 5
Comment: Wet collision Shop they took care of me so so so well i love a place with good customer service and they make sure they take care of there customers my car is amazing i have taking my car here 3 times and won’t go anywhere else!!!
Name: J H***
Date: 2023-12-06 02:27:45
Rating: 5
Comment: The customer service was outstanding at Drake’s Collision the employees at Drake’s are very friendly and very helpful and knowledgeable. The business is very well kept . And the best of all they do Very good repair work this is the place for all your car needs. Drake’s Collision
Name: K J****
Date: 2023-11-28 17:06:29
Rating: 5
Comment: Excellent service. Im absolutely going to utilize this business for all my future car repairs.
Name: N****** S******
Date: 2023-11-20 14:20:50
Rating: 5
Comment: They are the nicest people there I mean everyone and they take care of you!!
Name: d*** t*******
Date: 2023-11-04 03:23:19
Rating: 5
Comment: Drake’s team was very professional and friendly I would definitely recommend them to a friend
Name: A** P******
Date: 2023-10-27 21:30:41
Rating: 5
Comment: From the minute I walked in to the minute I left, I was treated fantastic. The staff are friendly, knowledgeable and kind. A special shout out to Wayne who fixed my car and to the detailer, Thank you, nice surprise! Couldnt be more happy with this experience..
Name: Y****** G*****
Date: 2023-10-25 17:54:51
Rating: 5
Comment: They did a great job on my truck. Nice people to work with
Name: T****** B******
Date: 2023-10-18 13:34:08
Rating: 4
Comment: Initially my experience with Drakes was a little slow going with the communication but after speaking with Jacqulyn who was very upfront and honest I had a great experience. With the strike and supplier issues I understand how it impacts their business as well but again the level of professionalism and customer service provided by Jacqulyn was great. Due to the supplier issues she offered to put me in a loaner car if my rental went past 30 days so that I would not have to pay out of pocket. I appreciate their offer and follow up. I would recommend them to others.
Name: P****** P******
Date: 2023-10-16 17:17:11
Rating: 5
Comment: Jacqueline was amazing. She was very helpful with getting scratches off my Traverse. Waiting room was clean and they offered me water. I highly recommend Drakes Collision.
Name: G*** L****
Date: 2023-10-13 20:36:13
Rating: 5
Comment: There should be at least a 10! for Jacqueline. Personable, professional. Thank you Jacqueline. Ill always remember the service you provided. Youre a gem in this crazy world.
Name: W**** S*******
Date: 2023-10-13 18:37:55
Rating: 5
Comment: I brought my car here, ironically, at the recommendation of the person who bumped into me. From the very beginning, I felt very comfortable bringing my car in. Communication was awesome all around. If I had a question, I would get an answer back almost immediately. I did get another quote for comparison, and it was almost $300 more.The repair was scheduled, and I had it back in the time that I was promised. The bonus was picking it up detailed and clean!I would definitely recommend Drakes!
Name: R**** H*****
Date: 2023-10-12 15:21:32
Rating: 5
Comment: Jackie & crew were awesome !! Great customer service and superb work !!
Name: J**** J******
Date: 2023-10-09 19:14:19
Rating: 5
Comment: I am a beyond satisfied, repeat customer! I really love the service, quality, professionalism, hospitality and friendliness of Drakes Collision! I have been serviced by Drakes Collision 3 times and they always go the extra mile and take the stress off after having fender benders. I highly recommend, and give Drakes Collision 5 STARS and 2 thumbs up! Call them today for your needs and you will be taken care of like family. Thank you to the entire team at Drake’s Collision and a HUGE Recognition for Jacquelyn!
Name: D****** (****
Date: 2023-10-09 12:50:45
Rating: 5
Comment: My Experience with this rental was greatEllie was a great customer service rep she helped me with any concerns or problems I had and due to her I will definitely recommend all friends and family to drakes collision thank you so much the service was great
Name: J****
Date: 2023-10-07 01:32:59
Rating: 5
Comment: This place is absolutely amazing. The staff were great— all so genuine, caring, wholesome, and went above and beyond to make my experience the best. I shopped around a few places and Drakes gave me the best estimate and did such an amazing job. I hope I never have to, but if my car needs fixing this is the place I’d go to every time.
Name: D****** P****
Date: 2023-10-06 13:10:01
Rating: 5
Comment: Excellent service. Teddy fixed my headlight extremely fast. He was very friendly and the staff were very pleasant.
Name: T**** A****
Date: 2023-09-20 17:34:01
Rating: 5
Comment: I love this collision shop! They treated me like for real family! The whole office was asking me is everything ok. Jacquelyn was so awesome,she said just wait, you got a blessing coming and it I’m driving!!! I love them! Then Teddy came the other side greeted me with joy!!!
Name: N***** J******
Date: 2023-09-15 16:34:27
Rating: 5
Comment: The Best Service I ever had.
Name: P****** N******
Date: 2023-09-11 23:11:24
Rating: 5
Comment: I appreciate you all reaching out to help with my vehicle. Thank you Jacqueline for trying to help and giving me some steps to take regarding my car!
Name: M***** M*
Date: 2023-09-11 21:33:03
Rating: 5
Comment: OMG! The service ever. Bass was amazing and so was Ms. Jackie. She had me in tears from the time I came in until I picked up vehicle. Looks brand new.🥺♥️ I am forever a customer
Name: A**** A*******
Date: 2023-08-31 17:02:34
Rating: 5
Comment: The best collision shop In Michigan! Great customer service! I recommend them 100%
Name: D********* S****
Date: 2023-08-28 14:37:13
Rating: 5
Comment: Thought you were the tow company. Drakes employees are super friendly and helpful. Thanks for all you did even staying over and talking to the State Farm for me.
Name: V M
Date: 2023-08-25 16:50:07
Rating: 5
Comment: Great job, price, and service. I can clearly see why they are highly rated. Being on time when you hear of some other repair shops taking 2-3x longer than projected is a very big deal.
Name: C**** A***
Date: 2023-08-17 15:36:27
Rating: 5
Comment: I experienced a rear fender bender that caused significant damage, so I called Drake’s Collision on a referral. I scheduled my appointment with Bass and his assistance in filing my claim was beyond what I expected. They repairs were done fast and they even helped me in getting a new set of tires while my truck was in the shop.Thank you to Bass, Jackie, and their entire staff who were extremely helpful and professional from start to finish.
Name: S**** S***
Date: 2023-08-14 17:49:49
Rating: 5
Comment: This is an exceptional place. The customer service I received from the desk and service techs was amazing. They did not have to see me today with how busy they were, and yet were able to selflessly take the time to help solve my car problem. I highly recommend this business for your auto needs!
Name: A**** L*****
Date: 2023-08-11 20:30:41
Rating: 5
Comment: I had THE BEST experience with Drake’s! I came in for a small fix and they detailed my truck for me! They also worked on my vehicle a few months back and did an awesome job, customer service is outstanding! They will take car of anything you need!
Name: S**** �************
Date: 2023-07-25 16:34:57
Rating: 5
Comment: Unfortunately, my baby was involved in a 4 car smash in a construction area. Nevertheless, Drakes was very professional the entire time. Calls were punctual and informative. I could tell they really take care of their customers while waiting in the lobby. Hopefully I won’t see them again in this capacity, but if I do I’d gladly come back here.
Name: B******* W******
Date: 2023-07-20 16:55:13
Rating: 5
Comment: This collision shop exceeded my expectations, from the minute I stepped in, Nicole was amazing. She was very attentive and kind. Jacquelyn and the rest of the staff went out of their way to make sure I was ok and I had everything I needed. They kept in constant communication with me every step of the way. I would highly recommend.
Name: C******* B****
Date: 2023-07-13 17:47:52
Rating: 5
Comment: Stressed from someone hitting my vehicle and was referred to Drake’s Collision and Jackie was so professional and helpful. She really put my mind at ease by handling everything. I would recommend them to anyone. And the do detailing 😁
Name: J****
Date: 2023-06-26 11:47:56
Rating: 5
Comment: I came in on my scheduled appointment time. Took my car back right away. Very happy with the customer service I was given. Thanks for the excellent job.
Name: A***** T*****
Date: 2023-05-26 13:01:29
Rating: 5
Comment: I came in for a taillight repair this morning. They were ready for my appointment and I was out in under 30 minutes. The waiting area was clean and inviting, snacks were available, and the employees were friendly and helpful. I would definitely go back!
Name: R****** S******
Date: 2023-05-12 20:03:53
Rating: 5
Comment: I recently had substantial accident damage to my new Lincoln Aviator repaired at Drakes Collision and Detailing. I can sum up the entire experience in one word: FANTASTIC. The vehicle was picked up the day after my initial contact. Paperwork was immediately processed and the hunt for all the needed parts was started. I would like to contrast this with the estimate I received from a local Lincoln dealer that Well pick up your car in 2 weeks and start the repairs in about 1 1/2 months.. Throughout my entire experience with Drakes, I was extremely impressed and very pleased. The loaner vehicle was a newer Edge that I felt very comfortable driving. I received frequent communications regarding the status of my Aviator from Jackie, who truly did a fantastic job on all the actions and paperwork required for the insurance claim to fix my vehicle. The moment of truth came a few days ago when I was notified I could pick up my vehicle. I am very pleased to say that the repaired vehicle was, as mentioned above, FANTASTIC. Both driver side doors were heavily dented and the driver rear quarter panel was completely destroyed, exposing the many electronic components (including some damaged) that the vehicle contained. Looking at the repaired vehicle brought a giant smile to my face and my wifes. You would never believe it had been so damaged. Everything was repaired perfectly and, best of all, the Ceramic Pearl Metallic paint repair was a perfect match. In summary, I would highly recommend Drakes Collision, and if you are lucky you might also get Jackie to be your liaison. I am one extremely happy customer.
Name: Y****** C*****
Date: 2023-05-03 17:27:31
Rating: 5
Comment: I was in an accident and my car, which was totaled, was transported to Drakes collision. I had to file a claim which they help me with. Everyone was super nice and accommodating. This place is the best, I really mean the absolute best!
Name: B******** T******
Date: 2023-05-02 17:36:23
Rating: 5
Comment: Very pleased with their work. Very professional and super helpful. Drakes went above and beyond to help and satisfy all my needs to make me very comfortable while my car was being fixed. Thank you Drakes. I will recommend!
Name: V******* R*****
Date: 2023-04-21 16:03:54
Rating: 5
Comment: Great quality service. I could not be happier with how things went. Every staff member I interacted with was so helpful and nice. Jacquelyn treated me as if I were her only customer and made sure my car was fixed in a timely manner. The people at the front desk communicated very well with me throughout the entire process. Teddy made sure I was happy with my car before driving off. I will definitely be recommending Drakes Collision.
Name: j**** T****
Date: 2023-04-19 16:21:22
Rating: 5
Comment: I was treated like a member of the family. My repair was done quickly, efficiently and inexpensively. They even arranged an inexpensive rental car for me during the repair. Five stars plus!
Name: T**** A
Date: 2023-04-04 14:41:34
Rating: 5
Comment: I was so stressed out after my car accident. I was greeted by the receptionist Shelly who was very informative and accommodating. I got an estimate for how long my repairs would take and when I asked I received a loaner car so that I could get to and from work no problem. I paid $100 down and once they finished fixing my vehicle I was refunded my money.There was still something wrong with my suspension so I brought it back in and they fixed it the same day. My insurance covered all the repairs and I didnt have to come out of pocket for anything. I would definitely recommend this Collison shop 👌🏾
Name: L***** O******
Date: 2023-03-22 18:28:39
Rating: 5
Comment: These guys did a great job on my vehicle! The services didn’t take very long either. I would definitely return for any services they offer!
Name: F*** H*****
Date: 2023-03-14 15:03:07
Rating: 5
Comment: They were great! They fixed my granddaughter Nita’s car the same day and were very kind. Would definitely recommend. Thanks Teddy for the help.
Name: A*** J
Date: 2023-02-13 19:41:49
Rating: 5
Comment: I stopped in Drakes collision & to start I was greeted by Dena whom was extremely friendly & professional. Then from there Jaclyn took over. She was more than a blessing too me. Everyone that helped me was accommodating & they definitely get a 10/10. Also the the shop is very nice & clean! Thank you All so much!
Name: S******** K*****
Date: 2023-02-02 12:58:29
Rating: 5
Comment: Drake’s always does an amazing job. I’ve brought my car here several times and they always do fantastic work in an efficient and timely manner. Jaclyn makes you feel as if you’re their only customer and your car is their top priority. I’d highly recommend this shop to anyone.
Name: S******** K*****
Date: 2023-02-01 03:15:39
Rating: 5
Comment: Drake’s always does an amazing job. I’ve brought my car here several times and they always do fantastic work in an efficient and timely manner. Jaclyn makes you feel as if you’re their only customer and your car is their top priority. I’d highly recommend this shop to anyone!
Name: M******
Date: 2023-01-31 18:49:28
Rating: 5
Comment: Thank you Jacqueline and Art for always being so nice and fixing my car as new. I am beyond thankfult🙏🏼 to you guys. I highly recommend this place for the best services from well experienced workers.Thanks Dina for awesome customer service, I received my refund😊.
Name: A**** C*****
Date: 2023-01-27 21:28:24
Rating: 5
Comment: Jacklyn has been the best hands down with communication to following up and following through. Im so appreciative of her and the work of Drakes Collision. I hope I dont need to return but if needed thats where Im going hands down!!
Name: D***** S*****
Date: 2023-01-26 13:44:13
Rating: 5
Comment: I originally put out a review which was negative because I was upset about the length of time that it took to get my car repaired. However, I was totally wrong for doing so. In reality, Drakes is actually an excellent repair facility. Jaclyn is sensational eith her work ethics and I totally apologize for the bad review I gave them. They are an awesome Auto repair company. I simply do not want other people looking for auto repairs to get the wrong impression of the company. So Drakes, please accept my apologies for giving you a horrible and negative review. Hope your company will forgive a brother
Name: A***** G*****
Date: 2023-01-20 18:24:14
Rating: 5
Comment: I’ve had nothing but pleasant experiences when working with drakes!My car was recently stolen and stripped completely to the base, Sam helped me throughout the whole process and made sure I was able to recover, and get as much money possible for my vehicle. He was very kind and thorough and made my whole process so much Easier! Will definitely only be using him from now on!!
Name: A**** H***
Date: 2023-01-14 04:31:36
Rating: 4
Comment: Drakes was very efficient and detailed...I was worried free...Jacqueline was THE BEST.... She knows her job and is very personable and detailed in getting things done..... Shes a 10 out of 10.
Name: R***** E*******
Date: 2022-12-07 20:45:02
Rating: 5
Comment: Loved the work they did on my vehicle. You just have to be patient and you’ll be great! Hands down great!
Name: D****** C*****
Date: 2022-12-01 18:37:05
Rating: 5
Comment: Best Of The Best Auto Repair Shops In The Country!! Great People Who Always Do Great Repairs.When You Get Your Car Back,It Looks Better Than New! Check Them Out Or Ask Someone Whos Had Work Done!!
Name: D****** B****
Date: 2022-11-29 15:04:46
Rating: 5
Comment: I have worked with this company several times. Jackie is amazing. She know her jobs, shes helpful, she makes a stressful situation easy. She is the face of the company and although we dont see who does the actual work, if they are anything like Jackie I knew I am in good hands.
Name: S**** P*****
Date: 2022-11-09 21:11:07
Rating: 5
Comment: Drakes did a fantastic job on my Subaru. I had to come from GR for the service and Jackie stayed late to ensure I was able to pick up my car. She was amazing and my Subaru is beautiful again. Thanks again Jackie!
Name: K*******
Date: 2022-10-26 04:55:01
Rating: 5
Comment: Staff professional.....your car can be an emotional issue! Beautiful bump and paint job on my 2020! Highly recommended this place. Check them out if you need work!
Name: D******
Date: 2022-10-08 04:12:12
Rating: 5
Comment: Jackie is a top-notch boss lady. She will make sure the work on your car is done in a high-quality way and as quickly as possible. When I needed my front bumper fixed, she gave me a SUPER fair price and it just shows that even though she has to make her money, its not ALL about the dollars for her. And this isn’t the first time she has brought my car back to life for me! I would highly recommend Drake’s Collision to anyone.
Name: C****** S*****
Date: 2022-10-06 17:08:48
Rating: 5
Comment: Drakes is the awesome body shop to deal with. They are professional, courteous and work within a realistic timeframe. Jacquelyn took excellent care of us and our vehicle! Definitely recommend them.
Name: S**** T*******
Date: 2022-09-12 17:52:04
Rating: 5
Comment: First of all, Jacqueline is the best ever!! If you go here, youll immediately know what this review means, because she does everything like a super hero and shes smiling the entire time!! Youll see. haha!! SO-- I got my car broken into, was referred here by my neighbor Rocky, drove over, was immediately put in a bay with an appointment for a new window 1st thing the following morning, which was wonderfully priced at far less than what I was quoted elsewhere AND the entire staff was friendly, accommodating.. I cant say enough nice things. Theyre TOP SHELF professionals!!
Name: T*** P**********
Date: 2022-09-09 11:34:47
Rating: 5
Comment: Really pleased with the front end repair! Drakes went way beyond my expectations ! I would recommend anyone to this shop and they also detail your car when you pick it up which they don’t have to! This will definitely be my new go to shop! Thanks to Jacquelyn for all the help and the communication was on point!
Name: A* B*****
Date: 2022-09-02 13:27:40
Rating: 5
Comment: Great experience and quality of work. Jackie is top notch professional and knows everything is super nice /helpful/professional will get your car back to perfect standing in no time!!!
Name: D******* W****
Date: 2022-08-23 20:36:29
Rating: 5
Comment: Jacqueline is the best! She is so knowledgeable and pleasant. Drakes is reliable and timely. I would recommend them to everyone
Name: B**** D******
Date: 2022-08-10 12:47:05
Rating: 5
Comment: They have a lifetime customer with me, Jacquelyn is the sweetest most professional person I have ever met. The staff is kind and attentive, and the work is amazing. Communication is key and they are always on top of things. I have had several parts replaced for my truck there, auto glass repaired and detailing before. Each visit was great. Love this place.
Name: F****
Date: 2022-08-04 19:38:03
Rating: 5
Comment: Much grateful for the work Drake Collision done for my vehicle. They’ve done a very well job making my car looking new again after its accident. Excellent service.
Name: T**** A*********
Date: 2022-07-14 13:14:18
Rating: 5
Comment: All the employees were very respectful, professional, and friendly.My vehicle was terribly damaged, but everything was perfect the day I picked it after the repair. Thank you Jaclyn!
Name: M**** M*****
Date: 2022-06-27 23:46:09
Rating: 5
Comment: They are the best! Honest and dependable. Kept me up to date on time-frame. Car looks amazing and it was super clean when I got it back! Highly recommend. Jacquelyn is awesome!
Name: D******* D******* S**
Date: 2022-05-30 20:55:50
Rating: 5
Comment: These folks are real pros. They qoute quickly and accurately and they do the work as promised. Then they stand behind their work with no charge adjustments if needed. Their female manager is the greatest. Who said that the girls couldnt do this work? Doug
Name: C******* P*****
Date: 2022-05-03 16:17:09
Rating: 5
Comment: Drakes collision provided service on my BMW645 ci. They are very friendly and there work is very efficient with a quick turnaround time. I would definitely refer my friends and family. Thank you Drakes!Agent Johnny Parker Jr.
Name: C*** P*****
Date: 2022-04-10 13:02:59
Rating: 5
Comment: I usually do not leave reviews, but I had to concerning Drakes Collision. This was one of the best choices I had made to use a company for whatever reason. Drakes Collision is the best the customer service and Jacqueline are top notch. The work done on my vehicle was excellent I cannot say enough about Jacqueline and all of the people at Drakes Collision they make you feel like family.
Name: A*******
Date: 2022-04-08 13:40:56
Rating: 5
Comment: The day is Friday April 5th, 2022 and I just left Drake’s Collision and I gotta say there service is top notch and the best in Michigan. I would recommend them to anybody who needs any repairs to there car, They’ll get you in and out in no time. Best auto shop around.
Name: A***** W******
Date: 2022-03-29 21:18:30
Rating: 5
Comment: Best body shop I’ve ever been to. All the employees were very respectful and professional. The time taken to fix repairs was amazing and the work done was phenomenal. I would recommend Drakes collision to anyone who need auto repairs. Absolutely amazing, 10/10!!
Name: R******* C********
Date: 2022-03-17 02:07:05
Rating: 5
Comment: Drakes Collision did a fantastic job with an amazing turnaround time! Chevy Malibu had steering and suspension damage from an accident. Everyone was super nice and professional taking care of the repair. When we got the car back it looked like it came out of the dealer showroom! Thank you so much - I will be recommending your shop to everyone we know.
Name: C***** F***** M*******
Date: 2022-03-02 20:55:07
Rating: 5
Comment: First the customer service is excellent. Ms. Jacqueline is an amazing person. The service that was performed on my cars was excellent also. I have referred others to the shop an they where pleasantly pleased. A1 service all the way around.
Name: A****** C****
Date: 2022-02-24 20:17:52
Rating: 5
Comment: Got into an accident on a Sunday, Drakes got the car towed to them next day, got the estimate, parts ordered, and repair done and vehicle back into my hands within 30 days. Obviously every individual repair on a vehicle is different, but I am absolutely impressed with the speed and quality Drakes was able to take care of me! Staff is extremely friendly, professional, and willing to help. I would 100% recommend to anyone looking for a repair facility! Thanks guys!
Name: A*** C****
Date: 2022-02-17 19:29:58
Rating: 5
Comment: The people in this store were the nicest people I have ever met. My car went up in flames and they made sure I was okay and asked how I was dealing with everything. I can not say more nice things about them! If I ever have any issues with a car in the future, I will be going to Drakes collision. Special shout out to the two front desk ladies! Jacquelyn - you rock!
Name: T***** T*****
Date: 2022-01-21 03:26:58
Rating: 5
Comment: Jackie, Sam & Drakes Collision staff are nice people. They will get the job handled the right way, making your car look new. Thanks Drakes
Name: I*** D**********
Date: 2022-01-14 12:21:30
Rating: 5
Comment: I am very pleased with the work Drake’s collision did. They turned my front end damaged camaro into a beautiful car again. They detailed it and made my car smell real good after their work was completed. It’s a sweet touch to how clean my car looks now. I’m happy I came here because they really do take care of their customers here at Drake’s Collision. Thank you Sam, Jackie and Arthur!
Name: S***** T*****
Date: 2021-12-30 18:01:49
Rating: 5
Comment: Got my car broken into right after Christmas. A friend recommended this place and they were amazing! I was devastated and they made me feel better and fixed my window for me for an amazing price. Jacquelyn was super nice and very caring throughout the whole process. Will definitely be coming back for any services I need in the future! Thanks so much! Also shoutout to Herman, super super nice guy.
Name: c***** t****
Date: 2021-12-15 19:06:53
Rating: 5
Comment: They welcomed me into the shop and I got this fantastic repair on the same day in under an hour. Amazing business
Name: B** M*****
Date: 2021-12-15 12:48:38
Rating: 5
Comment: I absolutely love working with Drakes team ! Ms.Jacqulin is such a star !She and her team were very hands on and informal about any and everything that had to do with my vehicle. Of course we’re all not ever wanting to go back but I’d send anyone who has a fender bender right to Drakes Collision as for Ms.Jackie !!
Name: H***** E********
Date: 2021-10-28 17:30:00
Rating: 5
Comment: I had an amazing experience working with Jackie at Drake collision. She was extremely friendly and professional. I took my vehicle there for lease turn in prep and they were fast, efficient and very reasonable! I highly recommend this collision shop. Thank you Jackie! You’re the best!
Name: N***
Date: 2021-10-22 02:58:58
Rating: 5
Comment: Theyre really great at what they do. I always receive perfect from them because theyre both friendly and professional. I dont have any doubts when I go to them for my auto needs. They are very fair in pricing and take the time to explain everything I need to know about my vehicle. I highly recommend them!
Name: M*** A******
Date: 2021-10-21 20:29:56
Rating: 5
Comment: Drakes is my preferred vendor for all my fleet body repairs. Always on top of their game and most importantly, fast, friendly and a reasonable price...every time! They are my go to!
Name: P**** M*****
Date: 2021-10-15 02:17:31
Rating: 5
Comment: You know how they say better late than never? Jackie is amazing honestly, when I thought I would be turned down again after 10 body shops were booked for weeks. It took Drakes collision welders roughly 30 minutes and a strong firm weld to a business vehicle. Thank you much.
Name: J**** N****
Date: 2021-09-14 23:45:47
Rating: 5
Comment: I cant say enough about Drakes Collision. Sam is amazing and will do what ever he can to make the experience great. Id recommend anyone needing repairs to go here. This is now my preferred shop.
Name: T** A*******
Date: 2021-09-04 02:41:29
Rating: 5
Comment: Everyone at Drakes is amazing! Not only did they make me feel at home! They went over and above to make sure my vehicle was repaired properly. Looked better than the day I bought it.
Name: E***** E*******
Date: 2021-08-27 16:00:28
Rating: 5
Comment: I cant say enough about the quality of work and customer service. A-1. I have had 3 of my cars at Drakes for body work in the last 8 months. They never disappoint. Also Jacqueline is wonderful. She does a great job running the show and a pleasure to work with.
Name: K***** T*****
Date: 2021-08-09 17:48:19
Rating: 5
Comment: Drake’s is the most professional, helpful and understanding collision shop I’ve ever dealt with! Sam and Jacquelyn are god sent. I’m glad that I did business with this company. They really took care of me even after I got a little snippy with them in the beginning. They took better care of me than my own family would. Y’all definitely have a customer for life. THANK YOU!!!!!
Name: K****** B****
Date: 2021-08-09 15:01:03
Rating: 5
Comment: Jacquelyn is the best, she communicated every step of the way for my service. The shop did a fabulous job repairing my Terrain, and helped with the insurance company. I would take any of my vehicles here for repair.
Name: G**** H******** J******
Date: 2021-07-30 00:41:30
Rating: 5
Comment: Had a major accident late May and the tow driver recommended Drakes. I am so glad I followed his advice. Drakes handled everything from start to finish. (Getting my car, dealing with my insurance co., keeping us updated with the repair process and picked up rental car costs.) Jacqueline, you ARE the BEST!!!!!!The work was superb, the staff personable and professional. I highly recommend them! Thanks for a job WELL DONE!
Name: C****** B***
Date: 2021-07-13 13:03:36
Rating: 5
Comment: They replaced my whole headlight assembly. Dealership prices were way high so I came here. Great work, quick turnaround even while they were super busy. Very nice, professional people. Happy I brought my car here. Would bring in again no doubt. Jacquelyn is awesome, super helpful.
Name: m*** b******
Date: 2021-05-24 11:50:26
Rating: 5
Comment: I went to drakes collision for work on my Ford ecosport! They did a great job on my body work, stayed in contact while the work was being done, made sure I had a dependable car to drive while they did the work! I would recommend this business!
Name: J***** P******
Date: 2021-05-23 17:13:04
Rating: 5
Comment: There is not enough I could say to fully express how much I appreciate Drakes collision and especially Jacquelyn for all that she did. I drive a Jaguar and it’s hard to trust anyone to work on this car, however I would highly recommend this place to anyone who does drive a luxury car. Jacquelyn fought tooth and nail with my insurance to assure that they covered me for anything that needed to be done so that I never had to. My car runs great, and I’m confident that everything was done right.
Name: L****** B****
Date: 2021-05-21 22:00:11
Rating: 5
Comment: On Feb 14th I had a woopsey to the right rear bumper of my 2017 Kia Optima. I called Drakes Collision and Jackie was understanding and sympathetic to my needs. She assured me all will be well! We order the parts and my car was repaired on Feb 23rd and the rest is satisfied customer history! Thank you sooo much Team Drakes Collision...keep rockin it out!LB - Southfield, MI
Name: J** D****
Date: 2021-05-17 18:47:40
Rating: 5
Comment: (RARE to Vehicle Mechanics) - With Ms. Jacquelyn and her teams professionalism, patience, and kindness Drakes Collision provided one of the best customer service experiences Ive ever had.I very highly recommend this company and their team for ALL vehicle issues, big or small!Thank You Drakes Collision!!
Name: R**** S*******
Date: 2021-05-03 18:45:54
Rating: 5
Comment: I got into an accident back in March and brought my 2014 Honda Odyssey here. From the recommendation from their paint tech Katie to come here, to Jackies excellent customer service, to the updates, to the best hecken paint job Ive seen (and I work for Chrysler so Ive seen some paint jobs), to the quality work at every corner I am completely satisfied. Ive taken cars in the past to a national body shop chain before and was never treated as well as I was treated here. Thank you for the care, detail, and quality you all put into Dracarys. I definitely missed my baby and Im glad shes back on her wheels. 😊😊 Will be back for any body work we ever need. Customers for life.
Name: J***** W******
Date: 2021-04-21 19:44:30
Rating: 5
Comment: I went in to Drake’s a few weeks ago to get a quote for a mirror replacement and the staff were very friendly and accommodating. Jacqueline is such a delight to work with she took care of everything and the replacement took less than 20 minutes. I would highly recommend their services.
Name: C****** O* M***** S**
Date: 2021-04-18 22:11:35
Rating: 5
Comment: Jacqueline is the best! The service here is the best! This is my first time dealing with a collision shop and I dont think Ill be going anywhere else for my vehicles if I have to get them repaired.
Name: D****** M****
Date: 2021-04-13 17:24:57
Rating: 5
Comment: Karie & Cars really went Above and beyond to ensure that I was pleased with the work they did! They were wonderful and. i would recommend them to anyone. They were even late for lunch because they were helping me! Great people!
Name: S**** A*
Date: 2021-04-08 06:52:42
Rating: 5
Comment: Absolutely amazing!!! Jackie is th bomb!!! Not only do they provide excellent customer service but you will be treated like family!! They completely detailed 2 of my cars and painted a few parts on another and each time I was 100 percent satisfied!!
Name: R***** s*****
Date: 2021-04-05 15:56:36
Rating: 5
Comment: Drakes Collision took care of me. Jacquelyn, thank you for making the process of dealing with the insurance company seamless and stress free. I appreciate you any future service needed, I will definitely use Drakes. Reuben
Name: J*** Z K*******
Date: 2021-03-31 14:02:20
Rating: 5
Comment: This collision shop is absolutely amazing. They are the only collision shop I trust with my high-end vehicles. I have use them for my 2021 Corvette and Range Rover as well as other vehicles and I get them back looking like they came from the factory. Absolutely the best!
Name: C**** M*
Date: 2021-03-09 16:37:46
Rating: 5
Comment: Ive had the pleasure of dealing with this place twice now once they actually painted a motorcycle tins for me. They now changed did a fender and a headlight on my Dodge Magnum when I got buddy bumped by someone who probably didnt have insurance since they didnt stop. Ive used them now twice like I said and I will continue to use them, One of the best places around to get work done, Jacqueline and her team are exceptional.
Name: T***** M****
Date: 2021-03-04 22:59:52
Rating: 5
Comment: Bass Bass and Jackie, the owner was amazing, best service I have ever received. My son was involved in a hit and run, and I explain to him what happened. When I say he took care of me, he did just that.My whole backend was damaged. I dropped my car off on a Tuesday and it was ready for pickup on Friday. If you ever need a collision shop, please take it to Drakes, they will not let you down. My car came out looking brand new again!!
Name: C***** S***
Date: 2021-02-25 18:00:48
Rating: 5
Comment: They are awesome quick and efficient!! Ms Jacquelyn was so helpful when I came in and so welcoming! It was my first time and I just needed a quick adjustment to my bumper clamp. She instantly squeezed me in and I was in and out within 20 minutes! I definitely recommend. Great atmosphere nice waiting room and affordable pricing!
Name: B**** A********
Date: 2021-02-10 13:09:06
Rating: 5
Comment: This is a great place to take your vehicle for a professional job and more importantly in a timely manner. Ask for Jackie. She is the greatest. She definitely make you feel at home and she gets the job done at a great price.
Name: S******** T*******
Date: 2021-01-29 22:29:21
Rating: 5
Comment: My car was taken to Drake’s Collision after being involved in an accident. The staff was friendly & provided excellent customer service. They provided status updates on the repair progress and job was complete timely. When saw my car again it looked like it did on the show room floor at the dealership. They are definitely a 5 + star company.
Name: T L**
Date: 2021-01-27 20:34:25
Rating: 5
Comment: I wasnt sure about going with the collision shop my tow driver was recommending after my accident but I am happy I did. I can easily say that Im very satisfied with the level of services that Drakes collision has given to me. From the start it was obvious that Drake was communicating more with me more than my insurance company. They also took several steps to ensure that I knew what was going on and even gave guidance on what to expect next. Jeff was very helpful in assisting me with retrieving stuff from my vehicle after it was deemed a total loss by Progressive. Huge thanks to the front desk staff for help along the whole experience.
Name: S***** C***
Date: 2021-01-14 18:31:57
Rating: 5
Comment: Extremely professional! Great prices and customer services. Fast service as well..my car was done 3 days earlier than expected. Jackie and Karlen were very professional and helpful. My car looks brand new thanks to the team at Drake’s collision
Name: A*** M*****
Date: 2020-12-29 22:20:31
Rating: 5
Comment: The employees at Drake Collision are courteous and helpful. Jacquelyn, the service representative, is courteous, kind and helpful. She answered all my questions and concerns. In addition, I was given use of a vehicle until my Jeep was ready. The employees in the repair did an excellent job.Thank You Drake employees for a job well done!Anna Morgan
Name: S** o* 7
Date: 2020-12-16 23:49:52
Rating: 5
Comment: This is an Excellent place to take your car. They have the best Customer service that Ive ever experienced. I would recommend Drakes to anyone. Plus, the Employee named: Jackie, treated me more like family, then a Customer.
Name: K****** M******
Date: 2020-12-11 01:42:46
Rating: 5
Comment: Went to Drakes Collision after a bad accident. They assisted with the tow, coordinated with my insurance timely and even aided me in body work to my second vehicle. Jacqueline was such a pleasure to work with, very professional, and knowledgeable. They are reasonable and work with you! Thank you for all your help Jacqueline! I recommend and will be returning to complete all future business.
Name: j******* s***
Date: 2020-11-17 22:14:50
Rating: 5
Comment: Drake’s Collision is the best! They took care of me and answered all of my questions and dealt with the worst insurance agencies! Jacqueline is the nicest person ever and took care of everything, I recommend them for all of your needs!
Name: v****** s***
Date: 2020-11-17 06:15:37
Rating: 5
Comment: Drakes Collision was the best! They took care of us from beginning to end in a long process, dealing with the worst insurance agency. They put us first and helped in every way. I would recommend them for all of your needs! They had the best customer service and was always very nice and hospitable. Thank you Drakes!
Name: B T
Date: 2020-11-11 20:50:57
Rating: 5
Comment: Ed did AMAZING work on my car’s scratches and was a pleasure to talk with - THANKS ED!Jacqueline, Ed and the courteous, helpful staff there are very caring people and they took good care of me. They gave me options and helped me get my car looking it’s best and ready to sell. I’ve been there before and will go there again.HIGHLY RECOMMENDED Drake’s Collision
Name: J* S***
Date: 2020-11-11 17:01:24
Rating: 5
Comment: Ordered, replaced and painted my bumper in 2 days! Even sent an Uber to pick me up to get my fixed car!! Friendly staff and the lowest price of my 3 estimates - Thank youA month later, Drake’s fixed my front air dam that was dragging, too!!!Our family are customers for life now! THANK YOUUPDATED 11/11/20 - Ed did AWESOME work, BEST Shop & people there
Name: C**** H******
Date: 2020-10-09 20:05:31
Rating: 5
Comment: This was the absolute best experience I’ve had dealing with a collision shop. Everyone is very polite and willing/ready to help. Jacquelyn and the guys took amazing care of me. I recommend this shop to any and everyone with collision needs.
Name: A**** S*****
Date: 2020-10-09 16:06:17
Rating: 5
Comment: Have no doubts, this is the place to take your car for any needs! They serve you and your vehicle as if it’s one of their owns, wonderful service also reliable and on time. I was blessed Jacquelyn! Thank you so much!
Name: S***** B**
Date: 2020-09-23 16:11:10
Rating: 5
Comment: Drakes Collision is the absolute BEST Collision shop around! Great staff, Very friendly. Always get the job done in a timely manner. No long wait time. I wanna give a special thanks to Jackie! You guys are awesome!!
Name: K**** G**************
Date: 2020-09-19 03:57:09
Rating: 5
Comment: This is the best and most reliable service Ive had in years. I will recommend drakes collision to anyone any time. They are now my only car repair service provider. Thank you guys for the excellent service.
Name: t***********
Date: 2020-09-15 16:58:13
Rating: 5
Comment: This is the best collision shop I have ever used. The reason is, I trust them. Art and Jacquline make you feel like you are family. They have the best service team I have ever used. They get you answers right away and get their work done on time. I have used them 3 times and every time was seamless and the work was very high quality. One of my cars has a rare color and they matched it perfectly.
Name: D**** R****
Date: 2020-09-09 12:22:57
Rating: 5
Comment: How was treated with the utmost respect and courtesy very professional staff wonderful receptionist Ashley. She went above and beyond. Sam was very helpful and professional. Would definitely recommend Drakes Collisions to friends and family.
Name: D***** W*******
Date: 2020-07-26 02:14:00
Rating: 5
Comment: The staff here is great. Jackie kept me abreast of everything that was going on with my Jeep. Making sure that when any issues arose I knew about it immediately. She also made sure that I was alright as well. Some of the best customer service Ive ever had. I would definitely recommend and I will be going back for detailing.
Name: S******* A*****
Date: 2020-07-09 12:48:41
Rating: 5
Comment: Absolutely amazing! They were able to get me in same day, and made my car look as if it had never been hit. Pricing was unbeatable, and they explained everything extremely well.
Name: D***** S**********
Date: 2020-07-06 10:51:49
Rating: 5
Comment: First and foremost the customer service was/is excellent and professional from day 1 to the end of the process of getting my vehicle repaired here. I got 3 different quotes before I came to Drakes and they were the most honest and their price to repair the vehicle was of satisfaction. The process went in a timely manner as Jacqueline stated to me. Jacqueline was awesome and very helpful and made the process a fantastic experience! My vehicle was done when she stated it would be done and the line of communication was always open if I needed to ask any questions. Their quality of work is excellent I got my vehicle back and it looked brand new! I am so satisfied! My vehicle was washed and looked as if it had came off the showroom floor! Drakes Collision definitely has me as a new customer. They have a car detailing service which I will talking to Eddie soon who does the detailing! Also I will be recommending this excellent business to my friends and family. Big thank you To the staff at Drakes! Special thank you to Jacqueline for making the experience comfortable!
Name: T** A*****
Date: 2020-05-27 16:55:13
Rating: 5
Comment: My Parents are in their 80’s and during Covid were self isolating when they damaged the car on a get out drive. No collision shop would get to it because of the stay at home and back log. I called Jacqueline at Drakes and she worked with customers that had appointments to get my parents in ahead of them with their blessing and did a touch less pick up and delivery and my parents were treated so kind in this time of uncertainty and limited services. I will forever remember not just the fast fixing of the car to give them their small freedom back. But the kindness and listening to my parents as they work thru the new normal. Thank you Drakes ! I am a customer for life
Name: A***** D****
Date: 2020-05-20 15:28:45
Rating: 5
Comment: Customer service was outstanding. You can tell they work together as a team and try to do what’s truly best for the customer. I was assisted by Jacquelyn and another representative both were extremely supportive and helpful. Thank you to you both and keep doing right.
Name: S**** H*****
Date: 2020-05-19 16:39:50
Rating: 5
Comment: It’s imperative to choose a business that’s meticulous with their work, is time efficient and conscious of your needs. Drake’s Collision has met all expectations and I’m beyond happy with their work. They’re very knowledgeable in this industry and you can tell they’re truly passionate about what they do. Do your research and travel the distance if you must. Trust me you’re in great hands.
Name: B***** W******
Date: 2020-04-23 21:15:19
Rating: 5
Comment: Thank you Drakes Collision for doing a great job on repairing the front left fender and door on my Taurus. Your customer service was awesome. I would recommend Drakes Collision to anyone who needs some Collision work done. They do great work!
Name: S****** W****
Date: 2020-04-08 19:54:08
Rating: 5
Comment: This place is amazing! They took care of our car phenomenally. We worked with Jacquelyn and she was so kind and sweet. She made sure we were taken care of. They also gave us a brand new loaner car that was high class! Once we got our car back, the car looked brand new. They detailed it and I couldnt believe it was our car. I highly recommend getting ANY work done here. The staff and the rest of the workforce are always friendly and they will definitely treat you like family!
Name: M****** A*******
Date: 2020-02-08 19:43:33
Rating: 5
Comment: Very professional. Made us feel comfortable. Helped is with all the insurance stuff
Name: D*
Date: 2020-01-03 21:40:06
Rating: 5
Comment: Drake’s collision had my car for a very long time due to the strike. But they took care of me with a clean new vehicle to drive. Their customer service is great! Jacqueline was awesome! She kept me posted on everything that was going on and was so apologetic for a matter that was totally out of her control. Good business good people.
Name: A***** Y**
Date: 2019-12-28 14:49:53
Rating: 5
Comment: I’ve used Drake’s on more than one occasion and I continue to be surprised with the level of talent and customer service they provide. Both cars looked brand new and were completed in a timely fashion. The entire staff is helpful, but Jaclyn really finds a way to go above and beyond.
Name: A***** H*****
Date: 2019-12-17 05:24:43
Rating: 5
Comment: Sam and Ashley were wonderful. Sam was very honest about the prognosis for my fathers car even if he repaired it. We followed his advice and took her off life support.
Name: S************ B******
Date: 2019-12-04 16:06:20
Rating: 5
Comment: This has to be the best collision shop in the state of Michigan. The customer service was phenomenal. Jacqueline was always available to answer questions ( I had 1,000 of them). She also, worked within my budget and was so helpful explaining the different options. I pray I never get into another fender bender/car accident, but if I did my car would be going to Drakes!
Name: J****** H*****
Date: 2019-11-10 19:39:25
Rating: 5
Comment: This is a real review and honest ! I chose to come here for a hit and run claim on my car and it only damaged the front end ... mind you my cars window shield was cracked before I dropped the car off as well but that didn’t have nothing to do w the accident ... when I came to pick my car up it looked brand new ! My window shield was fixed and my front end AND THEY DETAILED THE CAR ! I almost cried thanks drake collision family I couldn’t of been more satisfied and happy to have my car back that’s driving better and looking better than it did !!! Much love ✊🏽
Name: D****** E
Date: 2019-11-09 01:07:23
Rating: 5
Comment: This is an honest review of my experiences with Drakes collision. I have taken two of my vehicles to them and both times theyve done excellent work. Jacqueline is very nice and so are the rest of the staff they really take care of u. They treated me like family and made the tough time of me having an accident better. Hopefully I dont have another accident but if I ever do I wont take my vehicle nowhere else. Really appreciate these ppl.
Name: J*** G****
Date: 2019-10-16 18:51:37
Rating: 5
Comment: What a fantastic experience. Took my Equinox in for estimate, they said they would call when parts were available. Got call on a Friday, brought car in on Monday morning, on Wednesday afternoon got a call that the car was ready. Could not ask for better service, and it looks fantastic! Highly recommend!!!
Name: C****** A******
Date: 2019-09-18 20:27:13
Rating: 5
Comment: Drakes collision took wonderful care of my car. It looked brand new again. The paint job matched perfectly. I will definitely use them again!
Name: L***** H***
Date: 2019-09-13 14:40:46
Rating: 5
Comment: Totaled my car Back In July, and my insurance denied the claim. Sam & Jacquelyn worked with me so well, with getting my car towed back to my dealership without having to pay A HUGE amount for storage fees! Hopefully nothing happens to my car again but if it does. I know where to go.
Name: A***** Y***
Date: 2019-08-14 19:50:26
Rating: 5
Comment: Wonderful service. Especially with Jacquelyn’s help. Looks brand new! It’s our go to place now if we have any damages that needs to be repaired
Name: D***** L******
Date: 2019-08-09 20:23:43
Rating: 5
Comment: Jacquelyn was extremely helpful, and knowledgeable of what needed to be done with my 2016 Chevrolet Malibu. She, and Britney both deserve a raise in pay for going above, and beyond in their jobs. I would definitely use Drakes Collision again in the future, should I need to.
Name: D**** R****
Date: 2019-07-31 21:49:11
Rating: 5
Comment: Everyone at Drake’s is awesome!!! I didn’t catch his name but it started with their tow guy. He was supposed to take my car across the city for repairs but he suggested taking it to his place down the street.When I got there Sam took a look at the car and understood why I wanted it fixed so bad instead of totaling it out (was rear ended). Two other shops refused to do the work. Drake’s agreed to do it for the maximum price the insurance company was willing to pay (which wasn’t quite enough for the repair). They even noticed damage that occurred while the car was at the insurance company’s yard. The insurance company didn’t want to pay up but Jacklyn fought hard for me to get them to pay up and they did!!They were awesome at maintaining communication with me throughout the repair process and constantly updated me. Jacklyn even went further and put me in a rental on the Friday they were supposed to finish because they were sent the wrong parts and I’d have to wait until the following week for them to finish.All-in-all everyone at Drake’s is extremely friendly, extremely helpful, and they’re there to service you, NOT just take your money! Don’t go anywhere else for any of your collision repair needs!!!!
Name: E***** P***
Date: 2019-06-17 17:22:54
Rating: 5
Comment: I was referred to Drake collision by my insurance company after having gone to a competitive company. From the moment I was given their information they called to make sure I was all right and that they had my information, they assessed and repaired my vehicle in record time, paying close attention to my time and my needs. I will definitely be back and recommend them to anyone with collision needs.
Name: S**** S******
Date: 2019-05-01 20:57:40
Rating: 5
Comment: My dealer recommended Drakes Collision & Detailing for a smelly chemical spill in the rear of my SUV. I brought it in to show them, expecting to get an estimate and an appointment, but Mr. Eddie, the detail expert, said he could clean it up in 20 minutes. Ten minutes later he was done, no charge--and no more chemical smell!! I will return if I need body or detail work and will recommend Drakes to family and friends. Thanks much!
Name: Y**** R*****
Date: 2019-03-13 16:44:51
Rating: 5
Comment: Super Nice and Polite People. They did my Mirror for free . I know we have good blessed people in the world. They are those people .I appreciate his kindness and for helping me with my Mirror. Blessings to all the people who work there . I recommend taking your Vehicle to them.
Name: V******* W*****
Date: 2019-02-21 17:26:12
Rating: 4
Comment: Drake’s did a great job on my car. There were some set backs and I was without my car for awhile, but they detailed my car, paid for the car rental, and I only had to pay 1/2 my deductible. I was definitely satisfied. The reason for the 4 stars and not five is because I was without my car for almost one month.
Name: C********** G****
Date: 2019-02-20 16:05:50
Rating: 5
Comment: Hands down the best collision shop in Michigan. The people are very personable and are Customer orientation. They did not Nickle and Dime me like every other body shop in Michigan. I highly recommend Drakes collision and will refer them to anyone looking for a body shop! Awesome people
Name: T**** D******
Date: 2019-02-10 02:26:14
Rating: 5
Comment: The moment I waked in I was greeted with warm smiles and coffee/water. My appointment was scheduled for 3pm but I arrived 30mins earlier and was still serviced immediately. The work was completed in a reasonable time. I highly recommend this collision shop.
Name: L** G*
Date: 2019-02-08 17:37:07
Rating: 5
Comment: Drakes Collision Shop is great!!! Awesome Customer service. Kept in contact with me the water whole time my car was at the shop. And even with the weather permitted they gave me a great price. I would recommend Drakes Collision shop to anybody in the metro Detroit area and beyond!!!
Name: B** B***
Date: 2018-12-21 22:32:14
Rating: 5
Comment: Ive just picked up my car from Drakes I was so impressed with the work they did on my vehicle. I wont ever take my vehicles anywhere else nor will i let any of my people go anywhere but Drakes. They are a class act and the work is second to none..
Name: M***
Date: 2018-12-21 21:59:05
Rating: 5
Comment: All I can say is WOW! From the service, to the quality, to the timeframe, these guys got it done. I originally went to the dealer to have my car serviced and after a lot of huffing and puffing and being told it would take “quite a bit of time” I pulled my car and did some research. I ended up at Drakes Collision, and it was a good experience. I went to 4 collision shops as I am very particular about my vehicle and wanted the very best. Drakes was by far the cleanest, most organized, and confident that the job could be done correctly in my timeframe. Surprisingly, the car was finished 4 days early and the work was undetectable, i could never have told it had been crashed. Thank you Drakes Collision, you have a customer for life.
Name: L*** c********
Date: 2018-12-18 16:28:09
Rating: 5
Comment: This place was fantastic. People are so friendly! Thank you Jackie and Art for assisting me with a loaner which helped me to have a stress free experience. In my experience, great customer service can make or break a business and your business excels in this area! Thank you for cleaning my car I could not believe it! Looks so much better than it did when I purchased it and this is a new car. Cant say enough about you. Will definitely recommend you to others
Name: A***** k*****
Date: 2018-09-22 16:14:07
Rating: 5
Comment: I want to say a big thank you to Drakes Collison. Of course no accident is ideal but they made my experience the best I have ever had. They were always there to give me updated on my car, they helped me with a rental car and they even opened on their day off to give me my car back. Jackie was the best secretary, thank you to all of you for all your hard work and great customer service!
Name: K**** C*
Date: 2018-09-19 20:59:21
Rating: 5
Comment: I want to say thank you to the staff at Drakes Collision. I recieved great customer service from the moment my car was towed to their shop. Jacqueline told me from the beginning that they were going to take good care of me which they did. After getting my estimate, I was not able to let them do the needed repairs to my traverse for an unforeseen circumstance. I had to have my SUV towed back to my house. When the gentleman was unloading it off the truck bed, I noticed that they had fixed my hatch where it would at least close properly. Plus they did not charge me any storage fees for the time that it had been there at the shop. I would definitely recommend them to everyone I know.
Name: L* T***
Date: 2018-09-13 04:48:53
Rating: 5
Comment: I actually went to the Dealers designate body shop but decided to come to Drakes to get my car fixed. Im impressed by the very friendly and diverse staff and their neat office. Jacqueline is very warm and helpful and so are the driver Paul and mechanics. They told me theyd get the fix done on the day and they delivered. I didnt have to come back another day for the car.
Name: n*** j************
Date: 2018-08-30 21:29:38
Rating: 5
Comment: I can’t say enough good about Jacqueline! In a most trying time in my life where I had to have my truck fixed was unacceptable to me! She made everything like a cake walk. The repairs took longer than I would’ve cared for them too! Yet, I had to step back and think & realize that i didn’t want a rush job on my babe. I wanted the job done right. So I relaxed!There were so many extra things that went into my situation that made it more than I even wanted to deal with myself. But, Art and Jacqueline simplified my whole situation by taking good care of me. They’re my RockStar’s! Way to go guys.... I’ll will definitely refer my friends! I recommend them to all who need collision work on there vehicles.I’ll go back if needed too. I hope this helps!
Name: H**** H*****
Date: 2018-08-30 14:20:29
Rating: 5
Comment: Great service. My rims were stolen off of my 2018 Escape, they took care of getting new rims, They detailed the vehicle and even offered to fix a cracked mirror housing (at no extra) charge.
Name: L******** V
Date: 2018-08-16 02:23:01
Rating: 5
Comment: Drake’s Collision is by far ahead of any collision shop in the Metropolitan Detroit/Southfield Area! Their work was impeccable and completed the work on my truck well ahead of schedule! I would highly recommend their services! Great place!
Name: R******* H*
Date: 2018-05-15 20:56:42
Rating: 5
Comment: I have to start at the beginning with this review about Drakes Collision, located on Telegraph in Southfield, Michigan. My dearest friend Imogene K., was the one who spoke highly about this Collision Company. Okay, I trusted her judgement and stepped out on faith. After all, I needed my car repaired. So, first I called the Collision Company and a man name Sam answered and he was so polite and nice over the phone. So moving forward I went there and he knew my name before I could say who I was, wow! Okay, there was another gentleman named Jeff, he was also very polite and nice. Both of these individuals were so helpful and very accomodating during my time while waiting in their sitting area. That being said I set up an appointment to take my car to Drakes Collision.Now, its time to mention the most awesome, kind spirited, individual at the Collision Company, her name is Jacquelyn. This lady was so friendly and caring. Anyone who meets her can feel very comfortable and know for sure that their service is going to be top-notch. Ms. Jacquelyn also provided me a loaner car and I was so appreciative, Jacquelyn has a sweet spirit. Mr. Sam was able to get me the best parts and save me on part of my deductible and Mr. Jeff who most of the time answered the phone was again very nice and pleasant.Okay the end result...my car...it was repaired to the UTMOST SATISFACTION. I am extremely happy that I came to Drakes Collision. When you go to any place for service and experience good customer service, let others know...and if you need a Collison repair take your car to DRAKES COLLISION!!!!!!Thank you again Drakes Collision, for a SURPERB job!!
Name: W*** A*****
Date: 2018-03-17 01:42:15
Rating: 5
Comment: Drakes is the best, Our experience with them made us feel like Family. Jacqueline (Our Representative) and the entire Drakes team went above and beyond to get us our Ford Escape fixed like new after an accident. They paid our deductible and had our car good as new in no time. I highly recommend them to everyone. Thanks DrakesSincerely,H. Abrams and Family
Name: A*** S*******
Date: 2017-12-06 00:23:23
Rating: 5
Comment: Just picked up my vehicle after quite sometime. I hit a deer which did significant vehicle damage. I am a first time customer and quite satisfied. Very professional staff, clean shop and high quality work. I wouldnt hesitate to recommend this shop to family or friends
Name: m**** W*******
Date: 2017-12-01 06:12:36
Rating: 4
Comment: They did a very good job on my 2010 Chevy traverse. They were a little lengthy on fixing it but they took great care of me.They made sure I had a vehicle to drive during that time. The receptionist was a sweet heart she kept me informed of everything. I would definitely recommend them and I will use them in the future.... Thank you again..
Name: L******* M*****
Date: 2017-11-02 04:20:21
Rating: 5
Comment: I took my Cadillac in for body work. The staff was extremely friendly, helpful and accommodating. They helped with everything from my car rental to insurance claim. The work performed was beautiful! I highly recommended Drakes.
Name: C***** P*****
Date: 2017-10-27 23:59:31
Rating: 5
Comment: Drakes Collision shop fixed my friends Lexus truck after being in an accident a couple of weeks ago. She just picked it up today and was very happy with the repairs. She also said that all of the staff members there were great and that Jacqueline was amazing! Keep up the good work, Drakes Collision. Hopefully, Im never in an accident, but if I were, based on what she told me, Id be seeing you guys! Congratulations on a job well done!
Name: R****** F****
Date: 2017-08-25 20:19:40
Rating: 5
Comment: I was referred to Drakes Collision by a co-worker and couldnt be more pleased with the results, my SUV looks like brand new!! They are an amazing group of people to do business with, courteous, honest, fantastic customer service, competitive prices. I would HIGHLY recommend Drakes Collision to family and friends, thank you for the great service!
Name: L**** M*******
Date: 2017-08-12 14:39:31
Rating: 4
Comment: Very friendly and courteous. Honest and basically kept their word. My repairs took longer than initially expected, but I had the use of an adequate loaner, so it wasnt too bad. I dont believe the delay was their fault.Shout out to Jacqueline!
Name: M****** B******
Date: 2017-08-11 17:52:20
Rating: 5
Comment: Everyone at Drakes collision is professional, courteous. They did a wonderful job on my car, and couldnt be more pleased!! I would definitely recommend them and if needed go them for any future needs, without a doubt. Whenever I called I was impressed that soon as I told them my name they knew the make and model of the car I was calling on. The made me feel like a VIP, or that I was their onlyh customer. They also called me to keep me updated.
Name: S***** K*****
Date: 2017-07-21 22:39:29
Rating: 5
Comment: Drakes collision is one of the best collisions in the area. I had very bad car accident and I took my car there, I was expecting at least two months to get fixed . I spoke to Art, the owner at drakes . I told him I have to leave michigan in one month and I want the car to to be fixed ASAP . , He did many overnight orders just to speed up the process . I never had to call him. He always called me to give me an updates about the situation . Surprisngly he was able to finish it in 3 weeks with optimum result. Definitely recommend this place
Name: a d
Date: 2017-05-22 23:49:17
Rating: 5
Comment: I picked my car up today and it looks better then it did when i bought it. Thank you Andre for a great job and turning a negative into a positive. I would recommend Drakes to everyone i know.
Name: C********** T*******
Date: 2017-04-06 22:04:34
Rating: 5
Comment: I highly recommend Drakes collision for anyone looking to get their vehicle repaired. They did a great job with the repair itself, they had it finished sooner than expected, and they were an absolute pleasure to work with! Jacqueline and Andre were polite, professional, and unbelievably helpful. This is one business where I can honestly say I felt they really cared about me as a customer. They didnt treat me like just another transaction; they walked me through every step, and they helped me out a ton with my rental car, which would have been expensive and a huge headache for me if it had not been for Drakes!They also helped me in dealing with my insurance company, and in addition the great work they did repairing my car, they also did a great job cleaning and detailing my car before I got it back. I know most places clean your car after they work on it, but the level of detailing that Drakes went to with both the exterior and the interior of my car was amazing! I know from experience that the level of detailing they did inside and out is normally a few hundred dollar service to have done by itself. So for Drakes to have been so helpful all the way through what everyone says is normally such a stressful process; to not only do a great job with the repair, but to also get it finished earlier than expected; then to have them top off everything they did with an amazing detail job, I was absolutely blown away! I cannot recommend them highly enough!
Name: A R
Date: 2017-03-17 22:38:16
Rating: 4
Comment: The folks at drakes collision took very good care of my car and also worked with my deductible. Quality of work and hospitality never goes out of fashion in service industry and drakes collision has both. I would surely recommend this place for sure.
Name: A***** T*****
Date: 2017-03-03 23:21:43
Rating: 5
Comment: I had the best service!!! I will recommend Drakes Collision to my family and friends. They were friendly, honest, and show they truly want to give you great service. If you called check the status of your car, they let you know exactly was happening. The staff was excellent !!! I hope I never have a accident with my car again, but it happens again. I will take it back to DRAKES COLLISIONS. Thank you for making my experience a wonderful one. FYI MY CAR WAS A KIA.
Name: M* C********
Date: 2017-02-25 20:28:01
Rating: 5
Comment: Drizzy Drakes is awesome!!!!!! What a great establishment. My mother was happy when she got her car back, it was brand new again and they washed and detailed. Great place and friendly people to do business with
Name: A***** J******
Date: 2016-12-28 19:51:01
Rating: 5
Comment: I had an excellent experience here. The people were very nice. The also made the process easy. They worked wit my insurance company to make sure everything was handled correctly. Even when my my insurance company wouldnt cover something they worked with me to make sure my car came out looking like it did when I drove off the lot. Im very happy with the service and will take my car there agian. 10 stars for these guys Andrea and Art. 👍👍👍👍👍
Name: T****** C***********
Date: 2016-09-17 04:35:34
Rating: 5
Comment: Drakes Collision & Detailing is the best repair shop I have been to. There attention to details are exceptional. They ensure the customer is completely satisfied. I had the pleasure of working with Andre. He is a very outgoing and professional representative that guarantee your experience with Drakes will be memorable. I HIGHLY RECOMMEND their services to anyone. With every repair they detail your vehicle whereby it looks brand new. Thanks Drakes for performing outstandingly with the repair of my vehicle. I will most definitely be returning if I ever require additional repairs.
Name: E***** H******
Date: 2016-05-15 04:16:09
Rating: 5
Comment: Best customer service, Art made everything so easy for me I never stressed about a thing he went above and beyond to make sure I was happy with my car, I would definitely recommend this place to anyone who needs collision work done. FYI I never write reviews but this was well deserved!
Name: v******* w*******
Date: 2016-04-11 22:26:14
Rating: 5
Comment: Loved my truck after it was repaired! Brand new looking Escalade!! They worked with my schedule and Art Darin and Michelle were absolutely amazing!! Were having our Navigator detailed there now!!
Name: M** C****
Date: 2016-03-11 00:32:46
Rating: 4
Comment: I highly recommend Drakes collision. They made the process so easy and stress free. They have the best customer service and they also did a GREAT job on my car. I was ready to shop for another car after my car was hit, but when I got my car back from Drakes collision it was like having a new car again. I love my car all over again thanks to Drakes.
Name: H***** M***
Date: 2016-01-12 03:19:24
Rating: 5
Comment: Excellent service, which made the whole repair process almost stress free. I had a run in with some shady business practice in dealerships body shop, but Drakes handled the problem and helped me tow my car to their shop. They made sure I was kept up to date with the repair status (whether the car was towed, inspected, parts ordered, installed, etc.) until I picked up the car restored back to its original condition. Since Drakes also does detailing work, they had washed and cleaned my car before I picked it up. For the entire repair, they were friendly, quick, and very responsive to my questions and concerns. I would highly recommend Drakes Collision to anyone.
Name: A*** N****
Date: 2015-09-04 01:27:40
Rating: 5
Comment: Hi I just got my car back today from Drakes Collision after getting a fender replaced. These guys were just awesome and were willing to work with me whether it was getting the right part at the right price or accommodating my schedule. They were also very reasonable and the car looks like brand new inside out and on top of everything they cleaned the inside of the car like it was new too. Highly recommend !
Name: M*** G********
Date: 2015-06-25 14:45:50
Rating: 5
Comment: Wonderful people, great customer service. I work at The Auto Doctor 2 buildings down, and they have helped out quite a few of our customers. I will always keep their business cards up front in our lobby!
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Name: M***** E****
Date: 2024-02-06 01:57:28
Rating: 5
Comment: Working with Drake has be an EXCELLENT experience! I would HIGHLY recommend working with the staff due to the excellent customer service, consistent communication, and the work done on our Equinox was top notch! If you are looking for a reputable collision shop, this is IT!