Cook Automotive Repair

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Name: R**** H******
Date: 2023-11-22 14:15:58
Rating: 5
Comment: Very large shop. My 1st time here. My son just had car repaired here. So far, so good.

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Name: A*** A****
Date: 2023-07-10 12:49:16
Rating: 5
Comment: Only complaint is they are too busy! Great customer service and always happy with the work they did on my vehicles

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Name: D***** L******
Date: 2023-06-07 17:34:17
Rating: 5
Comment: My first time here and I was totally impressed. Staff is very friendly and knowledgeable. The work is very high quality and it was completed earlier than they thought. I will definitely use them again if needed.

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Name: M*** F********
Date: 2023-06-07 13:11:45
Rating: 5
Comment: Did excellent job,car runs like a new one now

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Name: J*** c******
Date: 2023-05-19 13:36:51
Rating: 5
Comment: Cooks has been so great at getting my vehicles together. Changed my brakes for a very reasonable price. They also diagnosed my transmission (needs replaced) but gave me my options and advice on the matter. Most recently they are fixing my coolant line which just broke apart while I was driving. Im very grateful to have such a reliable mechanic in the area that I can trust. I never feel like they try to oversell me and appreciate the explanations they provide to a non car person like myself.

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Name: D******* G*****
Date: 2023-04-28 11:15:07
Rating: 5
Comment: This was my first experience using cooks and was amazing. They got to my car quickly, the diagnosis of my vehicle was the most detailed I’ve ever had and they call you with prices and diagnosed problems before just going and fixing the car. Jennifer was also amazing and was able to answer any and all the questions I had. I HIGHLY recommend!

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Name: S***** S****
Date: 2023-03-27 13:11:52
Rating: 5
Comment: Cook Auto was very thorough and professional...Highly recommend....

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Name: A***** M*******
Date: 2023-03-26 12:17:45
Rating: 5
Comment: They are always friendly and do great work.

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Name: B**** A********
Date: 2023-03-07 17:49:04
Rating: 5
Comment: Extremely fast, good communication, reasonable prices.

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Name: S**** C******
Date: 2023-02-18 07:48:23
Rating: 5
Comment: These guys are great!!

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Name: S****** S***
Date: 2023-02-04 20:34:13
Rating: 5
Comment: Super honest and reliable. Will always use them for our auto needs.

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Name: P**** W****
Date: 2022-11-15 17:42:19
Rating: 5
Comment: They rock. Nice place really friendly. Fixed my car no problems

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Name: D****** O*****
Date: 2022-10-18 11:51:54
Rating: 5
Comment: Thank you Cook Automotive .They have my vote they seem like a good Honest polite people there working.They do what they think is needed and does a good job that makes us happy and why we go back.

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Name: D**** S****
Date: 2022-10-13 17:15:38
Rating: 5
Comment: I have been taking my cars to Cook’s for several years and have nothing but great things to say. Its nice that the same folks have been there for quite a while. It also says something about how they treat employees.

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Name: N*** W******
Date: 2022-09-03 18:34:15
Rating: 5
Comment: Great customer service....took car in and was told that they were about a week backed up but Max told me hed get in sooner if he could...they did a diagnostic test on my car...but went above what I took it in for and bled the brakes and tightened the lines and brakes work better than when I took it to them....so far I havent had any issues with the brakes.Good place to go..highly recommend

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Name: B B
Date: 2022-08-28 01:15:52
Rating: 5
Comment: Had my thermostat housing replaced and they did a great job

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Name: S****** O*******
Date: 2022-07-18 13:39:54
Rating: 5
Comment: Car dealer said I needed a new boot, axle replace. Cook said NOT necessary!!! Trust and LOVE this place!!!

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Name: L*** E******
Date: 2022-05-25 23:40:23
Rating: 5
Comment: Have used them for years, and always feel that they take care of me like family. I never feel taken advantage of for being female & not knowing about cars. Theyve had many opportunities to charge $$$$ for help with my cars, but often the charge is 0, or something very small! 😊🙏🏻

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Name: K****** W*****
Date: 2022-05-06 00:13:28
Rating: 5
Comment: Use to live out this way, no longer do but I still make the drive cuz I trust them

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Name: a******* k****
Date: 2022-04-02 19:25:11
Rating: 5
Comment: Great service!! Thank you for installing my ford mustang GT shift nob!

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Name: T** D
Date: 2022-03-15 08:02:42
Rating: 5
Comment: Dropped off my car for diagnosis and repair of stabilitrac and ABS dashboard warning lights and an oil change. The problem was found to be ball joints and wheel bearing. I was called and quoted a reasonable price. No waiting in lobby and quickly had my car parked by the door for my use. Always a professional courteous experience in the many times Ive used their services. I am grateful to have them in our South Lyon / Lyon Twp. area. More reasonably priced than the dealership.

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Name: E P
Date: 2022-03-05 00:41:56
Rating: 5
Comment: Ive been going here for a few years and with all the shops in South Lyon these guys are clearly the most organized, fair, and knowledgeable in town.The service team is always able to give you an accurate time to bring your vehicle in to be serviced and 90% of the time its done when they say it was going to be or earlier. Price is also in my opinion the best around.

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Name: M*** A*** W*******
Date: 2022-03-05 00:00:58
Rating: 5
Comment: Always professional people and customer friendly.

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Name: H***** B*****
Date: 2022-03-01 02:45:09
Rating: 5
Comment: I love this place, they are phenomenal they go above and beyond to repair your vehicle and give you tour best optionsRather then just do the work and bill you.This facility is very clean and the employees are beyond respectful. Shout out to jeff! You are the man,Thank you and cool Staff for all the quality work you have done on my vehicle over the last 2 years of experience with you guys!

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Name: L***** B*******
Date: 2022-02-22 18:25:03
Rating: 5
Comment: Great service and fair prices!

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Name: R*** M********
Date: 2022-02-17 12:46:31
Rating: 5
Comment: Fair professionals. They held their quote and were very communicative on price, timeline, and pickup schedule. Repair prices were fair for my Honda CR-V. Thanks for the good work!

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Name: J** V** O***
Date: 2022-02-03 21:32:17
Rating: 5
Comment: Job well done! Appreciate the fair and honest way these guys do business. Thanks!

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Name: W****** K**********
Date: 2021-12-24 02:43:55
Rating: 5
Comment: Best repair shop in the county fast and above all honest

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Name: B**** M****
Date: 2021-12-05 03:41:35
Rating: 5
Comment: Helped me immediately in an emergency situation despite being busy. Clean calm waiting room. Pleasant staff. Will return for oil changes and more.

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Name: T**** D******
Date: 2021-11-25 20:41:59
Rating: 5
Comment: Good honest shop.

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Name: p****** k*****
Date: 2021-10-26 23:17:28
Rating: 5
Comment: Cook Auto - they are professionals and know their business. They repaired my vehicle for the quoted price, no extras. They made suggestions based on their diagnosis but didnt push. Ill be back. Thank you guys!

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Name: J*** S********
Date: 2021-10-26 21:28:07
Rating: 5
Comment: I have a 17 yr old Volvo S 80 in fair to reasonable condition. I tell you this because in the past 5 years Cook Automotive has never recommended a repair/replacement that wasn’t absolutely necessary. Often, they suggest reasonable solutions and viable options. We are glad they were recommended to us.

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Name: j*** k*******
Date: 2021-07-18 12:14:16
Rating: 5
Comment: Great place to do business with.

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Name: J*** A*****
Date: 2021-07-16 15:54:42
Rating: 5
Comment: I have been going there for several years and have always had wonderful service.

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Name: L***** K****
Date: 2021-06-11 13:32:19
Rating: 4
Comment: Our sons suv needed new brakes all around. Dropped his vehicle off on a Thursday night and picked it up the following Monday early evening. Place looks very nice from the outside! Out the door for under $800.

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Name: J******* V********
Date: 2021-04-20 15:47:02
Rating: 5
Comment: AAA listed repair shop in my area. Always good to my kids who have older cars and so are frequent users. They seem trust worthy about what needs to be repaired and will downgrade price if when they get in the problem less severe than expected.

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Name: J******* V********
Date: 2021-03-29 12:03:14
Rating: 5
Comment: My whole family uses this repair shop. They are the only AAA-approved shop nearby, so you get a small discount if you are a member. Prices are a little high, but commensurate with this community. Due to popularity the wait time to get an appointment can several days.

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Name: l* j*
Date: 2021-03-26 21:28:51
Rating: 5
Comment: Great service!!

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Name: A*** S*******
Date: 2021-03-02 23:01:58
Rating: 5
Comment: Best customer service in my life time

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Name: m***** s*********
Date: 2021-02-04 04:59:52
Rating: 5
Comment: I went in there expecting to pay 700 bucks if not more, I drove out of the parking lot paying less than 250 with all issues resolved and my truck running great. I usually don’t take my vehicles to shops but cook does fantastic work.

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Name: J**** N*
Date: 2021-01-27 20:30:30
Rating: 5
Comment: The entire team at Cook Auto Repair is awesome. You are greeted, by phone and in person, with kindness and warmth. Brandon provided excellent customer service. He not only found the issue that needed repair but also worked until he found the root cause of the issue. He kept me informed every step of the way and did it while being kind and relatable. Brandon also informed of service that would be needed in the near future but did not try to convince it was necessary now. The team at Cook Auto Repair cares about their customers. I was referred to Cook Auto Repair and Brandon. I will gladly do the same. I highly recommend Cook Auto Repair for all of your vehicle repair needs.

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Name: D**** C*****
Date: 2021-01-24 13:54:24
Rating: 5
Comment: Very reasonable & honest.

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Name: A**** Z
Date: 2021-01-12 23:01:48
Rating: 5
Comment: I always go to Cook. I trust their work and suggestions and they are not pushy or trying to sell you unnecessary repairs/ parts.

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Name: R****
Date: 2021-01-07 21:48:47
Rating: 5
Comment: I was referred to them by a friend. Will from now on only use this shop and refer people to them .

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Name: B******* M******
Date: 2021-01-06 18:44:25
Rating: 5
Comment: Cook was absolutely wonderful to work with. I called around for quotes on getting my front brakes replaced, as well as an oil change. They had fair prices and were very kind and professional on the phone. The person I spoke with was knowledgeable and informative about the repairs and prices. They were able to get my truck in that evening, had the diagnostic ran by early morning and I had my truck with all the repairs within 24 hours. Even though I brought my truck in for brakes, they did a full check on fluids and function. They presented their findings and offered their services, but were never pushy or rude. I will definitely be returning again with all of our family vehicles when they need service. Thank you Cook Automotive Repair!

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Name: C******** C******
Date: 2020-11-15 02:56:00
Rating: 5
Comment: Nice friendly people.. gave me info on another problem soon needing repair. Thanks guys

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Name: T**** D******
Date: 2020-09-08 01:24:14
Rating: 5
Comment: I went in for a rear brake check. They ran diagnostics that afternoon and I brought my car back the next morning (they had to order the parts). Everything was completed in just over an hour and the price was $100 less than what I was quoted to have the same repair at a dealership. The staff was great...friendly and professional. The facility was very clean. I was working on my laptop while waiting and one staff member who saw me sitting there brought out a folding desk for me to use saying Id probably be more comfortable...talk about great customer service. Looks like I found my new service spot!!! One very happy customer 😀

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Name: J****** M*********
Date: 2020-08-28 18:47:44
Rating: 5
Comment: They were able to get me in the next day for a major repair. Chad was thorough, professional, and accommodating. Its a bit of a drive for me to come here, but I am strongly considering making this my go-to shop. I cannot recommend this place highly enough!

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Name: J**** V*******
Date: 2020-08-17 15:01:30
Rating: 5
Comment: Excellent professional speedy service as usual!

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Name: D**** W*****
Date: 2020-07-31 20:52:07
Rating: 5
Comment: Would recommend Cook automotive to anybody! Very good at what they do and all very reputable people. Have taken care of my vehicle for a couple of years now. Never any issues. Honest and hard-working group!

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Name: L** G*
Date: 2020-07-15 08:33:02
Rating: 5
Comment: Never have had bad service here and they are always honest with the work.

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Name: M*** W****
Date: 2020-03-04 14:37:15
Rating: 5
Comment: Hands down the know how go to shop! Simply the best, service reliable at a fair price. Nobody touched my car but Cook Automotive!

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Name: P****** 3*
Date: 2020-02-18 11:19:45
Rating: 5
Comment: No BS at this place. Thanks guys!

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Name: G****** S
Date: 2020-02-04 12:46:48
Rating: 5
Comment: Havent had this kind of customer service from a company in a long time. Austin was great at listening and taking his time of explaining. And not making you feel rushed or stressed . Would and Will return for service.

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Name: J****** R**********
Date: 2020-01-27 22:10:13
Rating: 5
Comment: They were very understanding to my concerns when working with an older vehicle and helped me understand some options to help get by. The other great thing is that have records of all my past repairs. The was so helpful.

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Name: K**** H****
Date: 2020-01-22 01:09:40
Rating: 5
Comment: GREAT staff, very professional!!!

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Name: R*************
Date: 2019-12-24 02:45:37
Rating: 5
Comment: Good place for auto repairs

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Name: K**** K******
Date: 2019-12-18 12:03:26
Rating: 5
Comment: Honest and great to work with

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Name: t** m*******
Date: 2019-11-22 14:28:58
Rating: 5
Comment: Great service and prices

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Name: B**** R*******
Date: 2019-11-13 00:12:38
Rating: 5
Comment: Best auto repair I have found. They are honest, never oversell and do great work!

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Name: g g
Date: 2019-10-13 17:19:32
Rating: 5
Comment: They are all very nice and super helpful. And not looking to take advantage of people

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Name: M****** D******
Date: 2019-09-29 13:23:26
Rating: 5
Comment: Very professional and honest service. They will tell you in detail what is going on with your car. They then give you all of the options to fix the problem. Theyve always stood behind their work. Im very impressed by their shop and will keep recommending them to people. Keep up the great work!

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Name: N******* P********
Date: 2019-08-04 23:53:23
Rating: 5
Comment: Great work Fair prices. No B.S.

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Name: M*** L C***
Date: 2019-08-01 14:33:07
Rating: 4
Comment: Very good auto repair shop. Honest & dependable

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Name: K*** D********
Date: 2019-06-27 21:30:33
Rating: 5
Comment: Great place they were the only ones that could figure out I had a bad ecm

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Name: r********* W*****
Date: 2019-06-22 09:41:13
Rating: 5
Comment: Wont take my car anywhere else. Stand behind what they do. Very reasonable prices.

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Name: T***** H******
Date: 2019-04-18 16:43:24
Rating: 5
Comment: Helpful and polite advisers. Facility was very nice and clean. Definitely a go to spot in the area.

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Name: F***** N***
Date: 2019-03-21 22:11:03
Rating: 5
Comment: These guys are amazing! The mechanics do extremely thorough investigations on any sounds that are brought to their attention, and they always use quality parts. Cook Automotive also stands very strongly by their work and warranties both the parts and labor. I wouldn’t trust any other shop with my car.

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Name: T****** P******
Date: 2019-02-13 16:29:38
Rating: 5
Comment: I worked with Chad over at Cook Automotive Repair. He was pleasant to work with start to finish while getting a leveling kit installed on my SUV. Reasonable labor rates and great quality service. My vehicle was dropped off, worked on, and ready for pick up in exactly the amount of time they estimated they would have it for. It was totally worth driving the few extra miles out of the town where I live to have my vehicle worked on. Thanks for everything, I will happily be a return customer for any of my future automotive needs!

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Name: P*** M*****
Date: 2019-01-08 23:06:29
Rating: 5
Comment: Great service, reasonable prices

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Name: S**** M
Date: 2019-01-07 21:26:17
Rating: 5
Comment: Called crying on Friday around noon, car just stopped while driving. Got it towed and they called me by 3 with diagnosis and price. Back working much better than before Monday at 1pm. Alternator seized just under 400$ with oil change. I just have to thank them for the compassion they had with me while I was hysterical. The font desk guys were amazingly kind and understanding. I’ve had my car fixed at many places but never received customer service this great. I actually felt better knowing they were on top of things and actually felt like they cared. Thank you front the bottom of my heart!

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Name: T*** T***
Date: 2019-01-05 20:47:04
Rating: 5
Comment: My new auto repair place! Super staff!

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Name: K**** C******
Date: 2018-12-04 22:39:05
Rating: 5
Comment: Fantastic experience! Some of the nicest people I’ve met they went above and beyond. Saved me 1300$ when my vehicle was wrongly diagnosed... I won’t go anywhere else.

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Name: H****** V********
Date: 2018-08-19 02:04:09
Rating: 5
Comment: They had a longer wait time than some competitors, but it was worth the wait. The employees were very upfront with their estimates. They inspected my brakes and gave me a rating so I could judge how bad they were. They could have easily told me that I needed everything replaced and overcharged me for service, but they were very straightforward and told me honestly what I needed to replace and what I didnt. They didnt charge an inspection fee for a problem I encountered intermittently but didnt manifest itself during their test drives since they couldnt diagnose it. They called and communicated well about the progress on my cars repairs. I really appreciated their service. Thank you, Cooks!

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Name: P**** D*********
Date: 2018-08-14 21:27:09
Rating: 5
Comment: I had my radiator coolant leaking and the team at cook auto scheduled a time for my car to get inspected while I was at work and ended up calling me to give me a quote, and was able to finish the job the same day (all while I was at work)! I know its not always a possibility due to time schedules with other repairs, but Im so grateful for them fixing my car so quickly. Professional service and honest pricing-My dad had stopped in and paid the total amount up front and when I went to go pick up my car, they said they actually overcharged me as the original quote included a product/service that they later determined they didnt need. These guys are honest people! Love it. Thank you Cook Auto!

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Name: H***** A**** r*****
Date: 2018-07-25 18:23:55
Rating: 5
Comment: HONEST , HARD WORKING SHOP!

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Name: M**** L*********
Date: 2018-05-31 04:11:23
Rating: 5
Comment: Great customer service facility very clean first-time customer definitely well recommend my friends to them

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Name: B*** B*****
Date: 2018-03-31 00:29:23
Rating: 5
Comment: Always been great and fast

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Name: S**** B****
Date: 2018-03-24 22:21:46
Rating: 5
Comment: This is an awesome place to get routine maintenance for your vehicle...say Hi to Austin

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Name: R****** J*****
Date: 2018-03-16 14:05:19
Rating: 5
Comment: I have used Cook on a number of occasions to diagnose and repair the cars we own and have always had great service. Fair honest prices, good clean work and have never tried to up sell anything that was not needed. Keep up the great work!

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Name: A***** M******
Date: 2018-02-21 01:54:58
Rating: 5
Comment: These people are a blessing! Good hearted, hard working, and affordable! I am so grateful for these people.

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Name: H***** A****
Date: 2018-02-15 16:49:54
Rating: 5
Comment: I cannot say enough great things about their shop. Ive gone to them for years now, and have always had honest advice and fair prices. I recommend them very often!

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Name: s***** m*****
Date: 2017-11-19 14:40:16
Rating: 5
Comment: Quick friendly service.

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Name: J**** R***
Date: 2017-04-21 22:02:23
Rating: 5
Comment: My experience with this place was amazing! They truly care about the customer. We pulled in afterhours with a flat tire down to the rim. They didnt hesitate to help and change our tire. I dont know what we would have done without them, we would have been stranded on the side of the road with a horse trailer for who knows how long. They had us in and out quickly and were so kind! I am so grateful for them and cannot say thank you enough!!!

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Name: T*** E****
Date: 2017-02-24 21:16:28
Rating: 5
Comment: Great service and very honest and upfront. Took my car into there with a maintenance issue, when they saw that the care was fine they did not charge me. Very honest, not just making things up for the money.

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Name: J** T******
Date: 2017-01-13 03:47:29
Rating: 5
Comment: Always very professional and upfront.

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Name: D*** D********
Date: 2016-12-06 08:34:56
Rating: 5
Comment: When Norms was rude, tuffys tried to scam and over charge me, and Walmart auto center was just plain awful, cooks was there to save the day!! Ill never go anywhere else for auto service. They were kind, explained every thing they planned to do to the last detail, and helped me plan ahead. They even gave me a ride home while my car was being repaired!!! Love you guys!!!! ❤️❤️❤️❤️

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Name: K** H***
Date: 2016-06-03 20:35:11
Rating: 4
Comment: Im witnessing quite possibly the best customer service I have ever seen; some 5-star resorts included. While Ive only had my vehicles oil changed here twice, I would bring my vehicle here for diagnostics and service without any hesitation. Ive heard them thoroughly explain (in laymen terms) what is going on with someones vehicle, what needs to be done to resolve it, and an estimated time. They are extremely professional and customer conscious. When something happens to someones car it is usually costly and annoying to deal with - they handle every personality with care.

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Name: J C
Date: 2016-05-17 13:11:00
Rating: 5
Comment: Excellent service!! It was my first time there and I will absolutely go back. Went in for brakes and thought I needed all 4 rotors replaced. They were very upfront and honest. Turns out I only needed the rears. They could have very easily told me I needed all 4 and I would have been non the wiser. Great experience overall. I went based on the great reviews, and Im glad I did. Ill be back.

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Name: J***** E***
Date: 2016-02-13 10:56:09
Rating: 5
Comment: Ive been taking my vehicles here since they opened. Its family owned and very professional. They have very competitive pricing and do good work. Ive had the owner talk me out of unnecessary repairs to save me money. Find me another mechanic shop that will do that.

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Name: C*** M
Date: 2015-12-16 21:36:13
Rating: 5
Comment: Wont take my car anywhere else to get serviced!

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Name: A***** C****
Date: 2015-12-03 03:32:21
Rating: 5
Comment: After they took such great care of my parents vehicles I decided to take my car there and I now wont go anywhere else for repairs. I have a decent amount of knowledge when it comes to my vehicle and I greatly appreciate how Austin talks me through what is wrong with the vehicles and gave me reasonable options for repairs. They have worked on several things on my vehicle and not once have I had to take it back due to reoccurring issues....unlike other places. I would recommend them to anyone!

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Name: W*** G****
Date: 2015-08-30 16:29:50
Rating: 5
Comment: Havent had any major repairs done but the service is very quick, professional and the prices are very reasonable. It Is also the cheapest place I have found to get tires mounted and balanced.

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Name: M*** A*******
Date: 2015-02-24 20:33:43
Rating: 5
Comment: Water pump and serpentine belt replaced same day at a fair price. Did not have to drop car off to be diagnosed - they did it while I waited the previous day and had parts ready to go next day. What more could you want?