Community Automotive Repair
category: Auto repair shop, Car repair and maintenance service, Mechanic, Tuning automobile
address: 846 Fulton St E, Grand Rapids, MI 49503, United States
Phone: +1 616-774-7048
worktime:
address: 846 Fulton St E, Grand Rapids, MI 49503, United States
Phone: +1 616-774-7048
worktime:
| Day | Time |
|---|---|
| Monday | 7 AM–5:30 PM |
| Tuesday | 7 AM–5:30 PM |
| Wednesday | 7 AM–5:30 PM |
| Thursday | 7 AM–5:30 PM |
| Friday | 7 AM–5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
site: https://communityautomotive.com/
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
rayting: 4.7
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
Auto repair shop near me:
Janis Tire & Auto | Monro Auto Service and Tire Centers | Parkdale Auto Sales & Service | Tims Complete Auto | Convenience Auto ServiceName: A F
Date: 2024-02-10 20:05:17
Rating: 5
Comment: Honest repair shop. Todd treats you as family.
Name: J** B*****
Date: 2024-02-09 15:13:01
Rating: 5
Comment: I have worked with Community Auto for the past few years with my older Subaru. What keeps me coming back is the honest feedback, thorough inspections, and easy communication.
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Name: J** C**
Date: 2024-02-08 10:25:59
Rating: 5
Comment: Got me in quickly after my 2011 Nissan Juke died suddenly. They did a very thorough inspection and found problems in addition to the original issue. Dave did an exemplary job of explaining the repairs to be done, and Eli did awesome work. All in all, the price was fair for the extensive work that was done. Great job team!John Clark
Name: K** G*
Date: 2024-01-31 15:24:25
Rating: 5
Comment: Community Auto has always done a great job of servicing and repairing our vehicles. Over 15 years or so they have worked on numerous European vehicles we’ve had and it’s always been taken care of the first time. I’ve also had them perform pre-purchase inspections on our current vehicles. CAR gave us peace of mind with the purchases, and both have been very reliable for us. I trust them to have the knowledge, skills and tools to handle any job.
Name: J*** T*****
Date: 2024-01-31 15:20:43
Rating: 5
Comment: Community Automotive is a vital alternative to the dealerships. CA has excellent service knowledge of the best auto brands and products and a clear desire to serve customers first. Really appreciate and recommend them to anyone needing auto service.Community replaced front brakes last year. Six months later noticed a brake noise, brought it in for inspection. Turns out the brake pads, while premium, were defective. Community replaced the pads right away and at no charge. Integrity!!!
Name: L****
Date: 2024-01-19 15:11:44
Rating: 5
Comment: Dave is very accommodating & Nic did a fantastic job on a few repairs that needed to be done! Many Thanks! Always thorough, trustworthy and am able to get my car back in a reasonable amount of time!
Name: S**** B******
Date: 2024-01-16 19:32:32
Rating: 5
Comment: Always very friendly and willing to help. We bring a lot of cars their way for pre purchase inspections and they always do thorough and honest work.They were also willing to go out of their way to help me sell a vehicle!Small businesses helping small businesses is an awesome thing! Highly recommend Community!
Name: R***** C*****
Date: 2024-01-13 01:17:53
Rating: 5
Comment: We recently returned to the area after a 4 year relocation in TX came to an end. Within a few weeks we needed service for our vehicle, back to Community. It was comforting to know what to expect and receive it. While some of the personnel has changed, the integrity honesty and good communication remains constant.
Name: R**** B****
Date: 2024-01-12 15:46:38
Rating: 5
Comment: Great straight forward mechanics. One of the only people that work on classic cars anymore!
Name: J******* C*******
Date: 2024-01-05 20:28:17
Rating: 5
Comment: Had a misunderstanding here a bit ago but their team did an amazing job at reaching out and making sure we got things figured out. Great care and service here by people who seem to genuinely care about the community they help and support. Big thank you to the mechanics and Madison for following up with me and ensuring a thorough inspection of my car and providing great details of the issues. They went above and beyond my expectations. This will undoubtedly be the new regular place I take my vehicle to.
Name: J**** H***
Date: 2024-01-05 15:06:52
Rating: 5
Comment: Great service as always. We really appreciate Community Auto.
Name: M****** T***** (*********
Date: 2023-12-05 22:46:16
Rating: 4
Comment: I made the right choice!I moved back to the Grand Rapids area back in September 2019. Shortly after moving here I bought a new (to me) car. Whenever I get to a new area I look for three specific buisness to become a regular at. A barber, a coffee shop and a mechanic. I did all my research online mainly via reviews and landed on Community Automotive. The first expirience I had was when I brought my car in for an inspection. I did not get one before I bought the car. (Shame on me.) They completed the inspection rather quickly and gave me list of suggestions but did not try to pressure me into getting any expensive work done right away. I ended up coming back a couple months later to go ahead and get that suggested work done. I did everything but the brakes they suggested. Now that leads me to my one and only gripe. I did not get the brakes done because they wanted over $500 just for the front brakes and that seemed high to me. But they completed everything else for me in a nice timely manner. And when I had a small issue relating to the maintenance performed I came back and the adjusted the issue quickly and for free! Kevin specifically is the one who I had the most contact with and he was very helpful.This place has a few horror story reviews, but I learned that in most cases those are retaliation for something the customer probably messed up or misunderstood. And it seems Community Automotive apologized and fessed up to any mistakes they KNOW they made. So dont let those scary 1 star reviews keep you away.All in all, I will probably be returning to this shop as long as the quality of service stays the same!Thanks guys!2023 Update:I recently purchased a new to me 2001 E320 Mercedes-Benz. I was experiencing an odd electrical problem with the car, so I brought it in for diagnosis. I had an idea of what was causing the issue but wanted an expert to look at it. The diagnosis I was provided with made no sense with the symptoms I was advising. I feel as though this was a fault of communication between the service advisor and the actual mechanic. I asked to speak with the mechanic and was just told he was too busy. I ended up paying over $400 for an oil change and a diagnosis that was completely unhelpful and incorrect as I found the problem. I was almost charged another almost $400 for something that would have not solved my problem.I went home and fixed the problem myself for $200. I am disappointed because I had such good experiences 2 years ago with my Subaru. I am not sure if I will return or not.
Name: M*** Z*********
Date: 2023-12-01 15:15:29
Rating: 5
Comment: Madison did a great job as my service advisor, I’m very pleased with the responsiveness and quality of work provided.
Name: K**** C*****
Date: 2023-11-26 19:29:21
Rating: 4
Comment: I went in to have the door wiring troubleshot and some wheel vibration fixed. The vibration is almost gone but what I spent money on was the door and they replaced only the motor , the motor as i explainedwas never the issue its the new module i installed. Oh yeah and I mentioned my drivers door didnt lock and they left it in an unlocked lot with my door fully unlocked as I mentioned before. It was driven maybe ten miles is all and I still have vibration at anything considered acceleration . They did great with my grandmothers saab 9-5 04 but not my 9-3 06 . Would be nice to be heard when I say things like i know whats wrong with it heres all my money. Dont figure it out fix it.
Name: R***** F***
Date: 2023-11-06 00:59:25
Rating: 4
Comment: Service was professional and timely, they went out of their way to work with my schedule, great asset of transportation to and from the shop for convience
Name: J*** R******
Date: 2023-10-28 14:20:13
Rating: 5
Comment: Dave did a great job getting my Jeep in for repair. Technician Andy did A-1 job on replacement of my wheel bearing. If you need repair on your vehicle this is the place to go. I take my vehicles there because their honest and go the extra mile to help you.
Name: C E
Date: 2023-10-27 01:05:24
Rating: 5
Comment: Recently, I bought my BMW in for service due to a coolant leak. Madison was great and kept me updated on the progress. Will definitely return for any future repairs or service.
Name: R****** H****
Date: 2023-10-22 14:54:23
Rating: 5
Comment: I can’t recommend Community Automotive Repair highly enough. We’ve really appreciated the dedicated customer service Dave has provided over the last 15 years and trust his guidance completely. He and the crew are always able to get our cars in and complete the work in a timely manner all while providing that high level of excellency we’ve grown to expect.
Name: T**** S*****
Date: 2023-10-19 22:09:54
Rating: 5
Comment: Very pleased with the service I received. Great communication, and honest. Madison did a great job keeping me updated on progress. I also spoke with Dana the technician that had done the the repairs, and informed me what needed to be done. Also the owner Brandon, who I scheduled my appointment with, listened to my concerns and took very detailed notes.
Name: C****** T*******
Date: 2023-10-13 02:22:25
Rating: 5
Comment: Best neighborhood auto repair shop. They are friendly and trustworthy and I know that my car is well taken care of.
Name: B*** C******
Date: 2023-10-10 16:56:23
Rating: 5
Comment: First time using Community and great service from start to finish! Car drives and feels so much better! Thank you!
Name: A***** I***
Date: 2023-10-09 16:37:18
Rating: 5
Comment: Excellent costumer service and support team, with good communication. Always honest, and provide the highest quality service. The shuttle service is also extremely convenient for any transportation needs. I highly recommend!
Name: P******* H******
Date: 2023-10-04 15:21:46
Rating: 5
Comment: Community Auto is always efficient and they do excellent work - they’re the first place I would take my car to
Name: M****** W******
Date: 2023-10-03 16:35:06
Rating: 5
Comment: Great Value.Fantastic StaffHappy, Caring, and Friendly Staff.Constant Communication with status updates.
Name: C****** M*****
Date: 2023-09-28 18:56:19
Rating: 5
Comment: Excellent customer service. Everyone was friendly. Very knowledgeable of my mini cooper. They take time to tell you what is going on with your vehicle and keep you informed.I will continue to take my car to be serviced there.
Name: J*** V******
Date: 2023-09-26 16:54:26
Rating: 5
Comment: Dave was very helpful in advising me regarding a complicated problem with my Jetta. Thanks!
Name: O*** F*****
Date: 2023-09-22 02:30:21
Rating: 5
Comment: They were honest, even telling me about repairs that I didnt need. They were prompt, and professional. They also stayed in contact at every step off the process. It was an awesome experience.
Name: O*** F*****
Date: 2023-09-14 15:32:05
Rating: 5
Comment: I was so happy with my service. I actually suggested that I needed certain service, and they looked at it and informed me that the problem was different than I thought, and that the cost of the repair was about 1/3 of what I thought it would be. Not only was this the case, but the work was done early, they stayed in constant contact via text and email and everything happened without incident or surprise. This was my first experience with CAR, but it will not be my last.
Name: E**** B*****
Date: 2023-09-11 15:15:06
Rating: 5
Comment: Community Auto is absolutely stellar! Everyone is easy to work with, but I especially appreciate Madison. The communication is top-notch, prices almost always beat out any competitors, and very timely work. Highly recommend, 10/10.
Name: M****** J******
Date: 2023-09-10 01:24:03
Rating: 5
Comment: The car repair was a challenge to initially diagnose. I had a suspicion and shared it. This was the first car I’ve owned that had a drive shaft go bad in 60 years. Community Auto found the cause of the problem and had it on the road in a few days. Well done!!
Name: J**** �*******
Date: 2023-08-31 15:26:17
Rating: 5
Comment: Quality work so worth the money and the wait. I have a highly modified car most shops shy away from and they dove in and took care of multiple issues. I would recommend this shop to anyone.
Name: M*** V********
Date: 2023-08-24 21:05:49
Rating: 5
Comment: Dave is such a good communicator. He has the ability to put himself in my seat (both literally and figuratively) and understand the situation, explain it clearly, and help process a plan moving forward.I know you deal with a ton of customers and vehicles in any given day, but you still find a way to make each of us feel like we are the most important thing on your list.
Name: K** V** D***
Date: 2023-08-17 23:45:37
Rating: 5
Comment: Great work; the problem was corrected.This is not always routine with a 1965 vehicle.They also showed the proper concern and care for a car that old.I would highly recommend this place to anyone, old car or newer.
Name: D*** H***
Date: 2023-08-17 11:38:22
Rating: 5
Comment: Great shop with great service. Communicated extremely well with me throughout the process. Dave, who was assigned to my car, did an excellent job working with me to get the fixes I needed on my car for a reasonable price. I highly recommend.
Name: N*** W*****
Date: 2023-08-02 17:43:12
Rating: 5
Comment: Always love coming to Community Auto! Madison was great at keeping us in the loop and Eli took time at pickup to show us some of the features in our (new to us) car.
Name: A P
Date: 2023-07-27 15:37:58
Rating: 5
Comment: Community automotive really took care of. Unfortunately we received a bad set of rotors that caused a pulsation in my front brakes. When I brought it up to them they quickly remedy the problem. They got my car back into the shop as quickly as possible and replace the rotors at no charge. No one is perfect but I was very impressed with how they remedied the problem. Their customer service is phenomenal.
Name: G*** N*******
Date: 2023-07-25 20:29:46
Rating: 5
Comment: My experience with Community Automotive has always been spot on. Because of their good work our 2016 Audi 2016, continues to perform well.
Name: T*** B****
Date: 2023-07-15 11:24:04
Rating: 5
Comment: Great service, great communication. They turned around a minor emergency super quick for me this week. If you drive anything more exotic than a Camry, this is the spot.
Name: M* P***
Date: 2023-07-06 15:53:00
Rating: 5
Comment: Great work, great communication and gave me hope for my 95 Subaru! Shuttle service is such a convenience!
Name: M******* H*******
Date: 2023-06-12 23:19:21
Rating: 5
Comment: I’ve been going to Community Auto for years and they are excellent! Great work and service. They always do a great job. Thank you!!
Name: K***** H*****
Date: 2023-06-12 14:37:37
Rating: 5
Comment: Brian was very helpful! Both of my headlights were out and although they were very busy , he squeezed me in for a next day appointment. My car was ready within hours. Super efficient staff who truly just wants to help. Thank you!
Name: R*** N*****
Date: 2023-06-08 23:46:58
Rating: 5
Comment: They were able to fix our car much faster than expected. Took the time to take it on a test drive when we brought it in to verify whether it was drivable or not, even though they had a packed day of appointments. Their service people are great. Broken cars aren’t fun, but Community Auto makes it slightly less painful.
Name: J** G********
Date: 2023-05-25 19:15:00
Rating: 5
Comment: My son had a 2012 Passat that had been sitting in his parking lot for over 2 years. We needed a car for my wife. We live in the Upper Peninsula & the car was in Grand Rapids. We contacted CAR & they were wonderful to work with. Madison was our point person & she updated us frequently as we wanted the car to be gone over with any repairs to make it operable & safe. They did a thorough job on getting it running. I would recommend them even though I was never physically on site.
Name: J*** E******
Date: 2023-04-27 15:33:29
Rating: 5
Comment: Purchased a classic car and asked Dave Conley to have the vehicle inspected before we drove the vehcile. There was an open-checkbook to make sure that the vehicle was in as good as shape as can be expected in a classic car. The total cost to fix-it-up was much less than I expected. Thank you for the honest and timely experience.Not to mention, I had the vehicle shipped to the dealership from down-south and the transporter was not going to show up until an hour after closing. I was out of town and Dave offered to stay and make sure that the car was stored inside for the weekend.Wonderful expericen.
Name: M******* R******
Date: 2023-04-14 13:10:25
Rating: 5
Comment: From my eclectic collection of daily drivers to those that are weekend cars this team has always got my back, Audi Q5 3.0T hot tuned and serviced, MB E350, BMW Z3M, they take care of them all and more. Dave is frickin awesome!
Name: M*** Z*******
Date: 2023-04-07 00:19:45
Rating: 5
Comment: Great team.Did complete vehicle check.Fair and talks with you, not at you and says what vehicles issues are, then help prioritize if budget cant do all repairs at the time. My goal was to do what makes for safe driving first.Ill be going back to have them fix the other things on the list.Thank you Team.
Name: C**** M******
Date: 2023-04-04 19:00:23
Rating: 5
Comment: After a recent encounter with a ditch as a result of white-out/icy conditions this spring, Community Automotive took care of the resulting damage to my 2006 Pontiac Vibe including under-chassis repairs and replacing the front end bushings which had been knocking for the last couple of years. The car now drives better than it has in several years. Totally satisfied with the work. They are a great bunch of people at Community Automotive and a treasured commodity to keep.
Name: J* F*****
Date: 2023-03-18 12:23:16
Rating: 5
Comment: Best place around for high performance European cars! They have done all of the installation and tuning on my 2015 Audi S4. My car has spent a total of over 2.5 months in their shop for a big project - I’ve asked countless questions, sent many text messages, called too many times to count - and they respond every time, and are happy to chat.It’s been great working with them to build my dream. Todd goes above and beyond to make sure things are done right.
Name: D**** M*****
Date: 2023-03-17 12:05:28
Rating: 5
Comment: I have two cars that I have been taking to Community Auto for years. My BMW and Range Rover have enough years and miles on them to be approaching the classic stage. Most recently, I needed a complete engine refurbishing/exchange on the Rover. After contracting for the new engine with a reputable establishment on the east coast, the staff at CAR did the exchange. When the engine failed to perform to the warranty, CAR came to the rescue. Todd made this a personal mission and was consistent and assertive with the establishment who rebuilt the engine, (which originally tried to bow out with a technicality). We got another engine and the staff at CAR did the labor to once again exchange engines...at no additional cost.I am thoroughly pleased with the honesty and professional service over the years. Problems are always discussed and any confusion is resolved in a manner that shows integrity. I am glad that I found CAR. I live in Lansing and work in Grand Rapids.The professionalism at CAR is worth the drive.
Name: M****** K****
Date: 2023-03-14 16:09:24
Rating: 5
Comment: I have been taking my BMW 328 Xi to Community Auto for 10 years! They have covered just about every service listed! David knows my car so well, I have been able to safely drive and enjoy it through several minor and more serious issues. It is wonderful to have great technicians who are through and have high standards. I would heartily recommend them to my friends and family! (I do!) Molly Kehoe
Name: M*** C****
Date: 2023-03-13 16:02:54
Rating: 5
Comment: We had the best possible experience that far exceeded expectations. Starting from day one they approached the many repairs on our vehicle as if it was their own.
Name: S***** G********
Date: 2023-03-07 15:22:46
Rating: 5
Comment: I’ve had a ton of work done on multiple vehicles at Community auto. The customer service as well as vehicle service is impeccable. You might pay slight more than some other shops, but for me, I want the best work.
Name: J**** S*****
Date: 2023-02-21 15:36:12
Rating: 5
Comment: Im all set and appreciate the follow-up! I It was wonderful how Madison and one of the mechanics were able to assess and remedy my car trouble so quickly. Thanks again. I will definitely recommend your business to my GR friends and colleagues.
Name: B*** T****
Date: 2023-02-14 17:00:30
Rating: 5
Comment: I have a 1967 Mustang convertible that Ive had issues with road vibration for about five years now. Ive been to three other shops and not one was able to help. I had heard about Community Automotive and noticed the do work on a lot of classic cars so I decided to stop in one day. They preformed a vibration test and quickly determined what was needed. Kevin, the service manager kept me notified as work was taking place and parts we being located. . A few days before I was to pick up the car, they noticed another issue that needed to be repaired. Kevin told me that theyd have the car done the following Monday, when he found out I had wanted to attend a car show on Saturday, he made an effort to locate the parts needed and to get the car finished by Friday afternoon. When I went to pick it up, Kevin was in the lot washing may car so it was ready for the show Saturday. Im a customer for life. Very professional and honest service. I would highly recommend Community Automotive.
Name: J P
Date: 2023-02-14 00:01:29
Rating: 5
Comment: Dave and the gang are always pleasant and are so helpful. As much as I dislike car stuff, I love going there and knowing my car will be in the best of hands.
Name: R****** S****
Date: 2023-02-09 15:45:51
Rating: 5
Comment: I was able to easily schedule routine maintenance for my VW and drop it off at Community Automotive Repair in the morning. Everyone at the shop was friendly and professional. They provide a shuttle service to take you or pick you up from work or home. Super easy and a great place to do business.
Name: M****** L************
Date: 2023-02-02 17:40:23
Rating: 5
Comment: I was pleased at the service on my Chrysler Pacifica’s brake pads. The customer service provided by Madison was very prompt and professional. Thank you Eli for the great job you did on the brakes!
Name: A*** B****
Date: 2023-01-26 20:55:16
Rating: 5
Comment: From scheduling to diagnostics and repair, these guys excel at every point. Heck, I go in there just to talk cars & get advice from them. Highly recommend & very helpful.
Name: P****** P****
Date: 2023-01-25 16:45:26
Rating: 5
Comment: Todd and his team consistently deliver on quality service for my vehicle whle simultaneously maintaining great customer service.I brought my car to them after the service at the dealership where the car was purchased became sloppy , unreliable, and overpriced.Community Auto restored my confidence in the entire process. Basically , I trust them.
Name: C**** R*****
Date: 2023-01-18 15:33:44
Rating: 5
Comment: Community staff has given top notch service & clarity on work needing to be done. Also very clear on explaining whats more or less critical to help keep within my budget. Really great service, I have a Volvo and love going to a team who has a lot of European experience!
Name: M*** E**** N********
Date: 2023-01-10 19:24:15
Rating: 5
Comment: As always, I received excellent service while at Community Automotive. From the appointment making, to the warm reception upon arrival, to the completion of work I needed ....it was great. And new for me....was a business card left in my car with the name of the technician that did the oil change and a thank you. I appreciate the personal touch that is offered in old familiar ways as well as the new. I have been coming here for about 30 years and each time I come, I know it is a good decision to come back!! Thanks!
Name: J********* H*****
Date: 2023-01-10 16:54:21
Rating: 5
Comment: The team at Community Auto is outstanding. I was able to easily book my routine oil change online and the team kept close communication with me as to when my vehicle would be ready after it was serviced. My family has been loyal customers for over 15 years, due to their hardworking, trustworthy, respectful and considerate team. I highly recommend Community Auto for your auto needs, theyre the best.
Name: H***** P********
Date: 2023-01-09 15:19:33
Rating: 5
Comment: Went in for a maintenance check and a repair quote & was super impressed! I was emailed a complete breakdown of each service with pictures included. Brandon was extremely helpful and friendly. 10/10 would recommend and will definitely be back if my car needs anything else!
Name: J**** V****
Date: 2023-01-03 20:00:40
Rating: 5
Comment: Very welcoming conversation with technicians, easy to talk to! they do not fast talk you, but show a genuine concern for the customers concerns. I felt confident and assured that everything will be done correctly, and not at a dealership cost.Thank you Community Auto repair shop for doing an excellent job working on my 2017 Jaguar F-Pace
Name: S***** H******
Date: 2022-11-22 16:35:23
Rating: 5
Comment: I trust Community Auto 100% and they keep my 2008 Infiniti running like new. Driving my older car without issues creates even more value.
Name: J***** S*********
Date: 2022-11-17 19:01:34
Rating: 5
Comment: After less than stellar experiences with another mechanic in town the switch to Community Auto has been a breath of fresh air. Brandon is super helpful, responsive, and professional. He is great at setting expectations and minimizing the surprises that sometimes come when vehicle repairs are involved. My repairs are always done in a timely manor and I have not had any issues with any prior work that was done on my vehicle at Community Automotive. Save some time. Quit googling and give them a call!
Name: Z****** C******
Date: 2022-11-02 19:16:40
Rating: 5
Comment: This is the only place I will have work on my Rover. The staff is amazing, they are knowledgeable, extremely professional and they keep you up to date throughout the process. Fair pricing and amazing work. I’m thankful they are local and are there for anything I need.
Name: M*** M********
Date: 2022-10-20 18:40:51
Rating: 5
Comment: Will always go to Comm. Auto. They are always honest and more affordable then the dealership. The work is done w care and works beautifully after pick up!Great service & nice people!
Name: B*** A****************
Date: 2022-10-04 14:22:15
Rating: 5
Comment: UPDATE: I am updating this review because google won’t allow me to write a second one. This place deserve 20 stars. Affordable, goes the extra mile, provides accommodation even when their schedule is booked, has a rental car service available that is way more affordable than all the rental car companies in the area. Could not ask for better service10/10 would DEFINITELY recommend. Do not hesitate to use Community Automotive. The staff and mechanics are amazing and professional. Especially Dave.
Name: N*** & J*** P******
Date: 2022-09-22 18:32:04
Rating: 5
Comment: Very communicative and did the work in a timely fashion. No unexpected costs. Feedback on status of my tires, brakes and belts was thorough and so easy to understand. Customer service was also top notch.
Name: A***** S****
Date: 2022-09-08 17:11:04
Rating: 5
Comment: Wonderful technicians willing to listen to the customers needs. They were able to help rebuild the front end of my truck after a collision. While slow to make progress, the work was done exceptionally well.
Name: E**** F******
Date: 2022-08-16 14:58:40
Rating: 5
Comment: Lauren and the team are awesome. Dropped my car off at night, and within hours of the next day Lauren called me to go over everything. My car was done in a timely manner, and she kept me updated through call, text and email. My car runs and drives so good; Youd think it is new- I will be using community automotive repair and working with Lauren in the future.
Name: J*** P*****
Date: 2022-08-10 21:13:58
Rating: 5
Comment: The team at Community Automotive does a great job communicating and provides high quality work. It is very important to me to have a trusted partner taking care of our family vehicles. Dave explains what needs to be done and how much it will cost. He is an awesome advisor. I highly recommend this group to take care of all of your automotive maintenance and repairs.
Name: J*** F****
Date: 2022-08-04 18:06:08
Rating: 5
Comment: I had our 2012 Subaru Forester into a different automotive repair shop three times within 18 months for a/c issues, and the problem was not resolved. Because of Community Automotive’s reputation, we took our car to their shop for diagnostics and, ultimately, repair. The shop was honest in their assessment of what they thought the problem was and gave me a cost estimate along with an estimate of the time it would take to complete the repair. I entrusted my Forester to their care, and 10 days following their work, the a/c is still working. The cost estimate and the length of time to complete the repair were both accurate. We are very satisfied.
Name: E*** C********
Date: 2022-07-13 16:31:00
Rating: 5
Comment: This is by far one of the best auto repair shops. I had a broken timing best and bent valves. It was a major repair and they did a fantastic job. I am so happy. I recommend this business to everyone who needs service large or small.
Name: J*** P*******
Date: 2022-06-30 17:31:18
Rating: 5
Comment: I enjoy working with CAR for their quality work and accessibility. I have worked directly with Todd a number of times and have had great experiences. He is knowledgeable and thorough when helping with tuning for my 911. Highly recommended.
Name: M*** V********
Date: 2022-06-09 17:32:29
Rating: 5
Comment: I bought a Land Rover and immediately searched for a mechanic that knows these trucks. I have known the owners for years but never needed their level of expertise with my older domestic vehicles.I am so glad my search brought me to Community. The level of care and expertise is unmatched. Dave has been available to talk things through and process best next steps as I get my vehicle concerns fixed and create a plan for ongoing maintenance. Land Rovers can be a love/hate relationship, but having a good and trusted shop to work with has made all the difference in protecting my investment.
Name: R** F****
Date: 2022-04-13 16:03:11
Rating: 4
Comment: I’m happy with the work and the car was returned in a clean condition. My only reservation comment is that it would have been nice if I had been told when I made the appointment that the repairs would likely require the car be left overnight. Overall I’m very pleased with how I was treated and I’ll surely be back in the future. I also appreciate the heads up about repairs that should be addressed in the future.
Name: J*** W******
Date: 2022-03-24 14:23:42
Rating: 5
Comment: I have been having a hard time finding a reliable mechanic that doesn’t give me a laundry list of things “wrong” with my vehicle just to take my money. Kyle helped me out and he was great, so helpful and very very nice. A different place told me I had 5 things wrong with my car, that would’ve cost me an additional $700 to fix, the folks at Community Auto looked into those 5 things and said everything is fine. They got my car repaired and it was ready for me to pick up that same day. And they are VERY reasonably priced comparing to other places. So glad I found somewhere that I can trust!
Name: m****** r***
Date: 2022-02-03 16:36:03
Rating: 5
Comment: I had ongoing issues with slow leaks in three tires. I didnt know anything about tire bead leak as a potential source of the problem, however on my first call to Community Auto, it was mentioned as a possibility. Scheduling was within an appropriate amount of time, easy, and with a friendly and knowledgeable staff person. I was pleasantly surprised when I picked up my car that not only was the leak problem fixed at a great rate, but when my vehicle was presented by someone who drove it to meet me at the front of the shop, it had been washed and dried on the exterior, and was warm. Maybe a small details, but it was well-appreciated. I had previously had my vehicles serviced at the dealer for decades, but this shop has changed my mind about where to go for future service needs. I will be returning and highly recommend using them.
Name: M*** R***
Date: 2022-01-19 16:33:08
Rating: 5
Comment: Another great experience at Community Automotive! I was quoted a price for getting my rear brakes replaced and they stuck to that price, and even came in under quote. I always appreciate these people and will always do business with them first!
Name: J**** S*******
Date: 2022-01-05 17:23:01
Rating: 5
Comment: Lets talk about why Community is my favorite garage in Grand Rapids. If you own automotive oddballs, generally youre stuck going to your local dealership. Every experience Ive had at my dealership has been a poor one; I know how to wrench on my cars and Ill check over the work I hire out. At Community, every experience has been great. These guys are knowledgeable, fairly priced, and they do quality work. If you have an Italian car dont hesitate to take it here. Highly recommended.
Name: H***** K* R*****
Date: 2022-01-04 21:26:54
Rating: 5
Comment: I’ve only ever driven imports, so my experience with mechanics in general was pretty awful my entire life until I moved to Grand Rapids and starting taking my car to Community. Not only are they helpful , they’re extremely informative and knowledgeable professionals; all of them . I take my cars there because no matter what manufacturer you drive, you’re in good hands. No matter who picks up the phone, you know that person knows what they’re talking about, and that you’re getting a good value on your repairs and preventative maintenance . If you’re reading reviews on mechanics then you probably care about the quality of service and value you’re getting so that you can keep driving your used car; so do yourself a favor and stop reading reviews, you found a fantastic shop, call them .
Name: J******* S****
Date: 2022-01-04 17:24:36
Rating: 5
Comment: Community Automotive rocks it out every time! We’ve had several vehicles serviced here over the past few years, both large and small fixes and we’ve always been taken care of. They embody professionalism and the service is excellent. Definitely recommend for all automotive needs!
Name: F**** L****
Date: 2021-12-23 13:45:44
Rating: 5
Comment: I brought my car to Community to have a few issues looked at . I worked with Dave to resolve a oil leak , power seat issue and some general maintenance. Dave kept me in the loop and the process along well. They have a nice system that keeps you up dated on there progress and the after hours key box is vary nice for someone who has a hectic schedule. I will be bringing my Allroad here from now on.Thank you Community Automotive.
Name: M****** S****
Date: 2021-12-11 11:22:08
Rating: 5
Comment: I just needed a bulb replaced in a headlight. I called in the morning, they said swing by sometime before 4, well take care of it. I went, it took less than ten minutes, they were very busy but fixed my light anyway. Everyone was super nice and professional. I cant wait to go back again!
Name: P**** F******
Date: 2021-12-10 22:57:55
Rating: 5
Comment: I have worked with Todd a few times and just worked with Kyle for the first time today. These guys are the real deal… Not only are the mechanics quick, both Todd and Kyle look out for you and make sure communication is solid throughout the whole process. Just today I asked Todd a question about doing repairs on a high mileage car, he immediately stopped what he was doing and took 5 minutes to talk. They’re honest, and their work is good. Never had a post-repair issue. I’ll continue to use Community Auto as long as I’m in the Grand Rapids area.
Name: G*** O*********
Date: 2021-11-23 12:57:42
Rating: 5
Comment: This shop is absolutely great, we have taken our cars here multiple times over the past couple years and will be coming back for a long time. Great communication, quality work, everything you would want.I was talking to my family recently about it and found my grandparents used to take their cars here as well! I highly recommend this shop.
Name: J***** M*******
Date: 2021-11-10 16:38:36
Rating: 5
Comment: Community always takes care of our vehicles as if they owned them. Its hard to find a mechanic in GR to work on high-end imports. I would highly recommend them.
Name: A****** K********
Date: 2021-11-09 16:22:12
Rating: 5
Comment: I have used Community Auto for several years. They are simply the best around. My most recent issue was with a CEL and loss of power. I braced myself to be without a vehicle for a week. That was not the case. Hours later my car was diagnosed, and the problem resolved. When I came in to pick it up the problem was explained in plain English just like every other time I have visited. Every time I have come in for an issue it is fixed the first time. I refer them to everyone I know. They simply are the best all around shop. I could not thank them more.
Name: L** D******
Date: 2021-11-04 16:39:54
Rating: 5
Comment: I love this place - excellent communication, always professional and polite, regular updates via text message and no surprises in the bill at the end. They also try to ensure the same mechanic works on your car each time so the mechanic has a history of servicing your vehicle. I’ve taken my car here repeatedly and can’t recommend them highly enough!
Name: K**** B****
Date: 2021-11-04 16:24:20
Rating: 5
Comment: I really trust Community Automotive to work on my Subaru. They are always so professional and take the time to explain the issues. Last week I had an urgent issue and they fit me in and fixed the problem same day! So glad I found this auto shop.
Name: D***** H****
Date: 2021-10-14 12:44:40
Rating: 5
Comment: Great, professional service for my Audi Q3. I was in an out with an APR tune and minor engine repair in a couple hours. Reasonably priced. I’ll be back soon for an oil change.
Name: J****** E K****
Date: 2021-06-22 01:59:31
Rating: 5
Comment: The service I experienced for my 2005 Volvo XC90 at Community Automotive Repair was excellent. Todd and Kevin were professional and explained the parts and work required for my vehicle in clear detail. The office and waiting room were clean and welcoming. I give them 5 stars due to the fact that my Volvo required numerous parts and diagnosis yet they were able to finish sooner than I expected. I will definitely be back for routine maintenance and everything else. Thanks Community Automotive! Nice work!
Name: T*** B*******
Date: 2021-06-02 12:05:22
Rating: 5
Comment: My first experience with them awesome. My TT decided it wanted to stall when ever it wanted to. Our regular service provider was booked for a month. So I called them and they worked me in within the week. They did a great job. They also gave the car a total once over and made suggestions on what needed attention right away and what could wait. Car is running great now and we found our New mechanic to service our Audi.Would suggest them to everyone.
Name: D**** B****
Date: 2021-06-01 19:06:02
Rating: 5
Comment: I contacted Community Auto through their website and exchanged some messages with them. I explained that I had a universal muffler without hangers that I wanted installed. They were happy to help me and were able to complete the work in less than a day and for, what I considered, a fair price. I would definitely use them again.
Name: A*** F*****
Date: 2021-05-29 17:47:28
Rating: 5
Comment: When it came time to get a new oil pan put on my Volvo wagon due to a previous error from someone elses work, Community Auto really came through. Out of all the shops I called, they gave me the clearest quote, didnt require me to come in and pay for a diagnosis, and laid out all the work they planned to do well ahead of time. When I brought the car in for service, they were friendly and helpful, and the work was done within the day even though I had expected it to potentially take longer. While it cost a bit more than I initially expected to pay, Im very happy with the work that was done, the prompt and friendly service, and I will be returning for future routine maintenance on my vehicle. They were also kind and understanding about a few things I decided to skip on this visit, and kept me apprised of other areas of the vehicle that will need attention in the future. Im very happy with my experience.
Name: M****** K****
Date: 2021-05-10 14:25:37
Rating: 4
Comment: Kevin and the team did a great job on our BMW 528i Xdrive. We were heading our of town for the weekend and they expedited the repairs to accomadate us. They are a little pricey on their Labor charges but back it up with a 30K/3yr Guarantee which makes easier to swallow. Thanks guys!
Name: T****** Y********
Date: 2021-04-30 12:25:18
Rating: 5
Comment: I have used Community Automotive quite a few times for my Vehicle. They are very professional and do the job right the first time. They are very upfront about prices and stayed in constant contact with me. I will continue to use them.
Name: B**** M*****
Date: 2021-03-26 12:59:51
Rating: 5
Comment: A few years ago we bought a 2003 SAAB 93 Cab that had never seen winter and was stored for 7 years. We are both SAAB nuts and I have owned many. The car had 65k on it and like all b205 and 207 engines are prone to clogged oil pickups. This having low miles I did not have the pan dropped and was going to have it done at 100k. BAD MOVE! at 80k I got a flickering oil light. I searched for a SAAB specialist shop to have the pan dropped and cleaned along with the PCV update. Got the car back and 70 miles later the dreaded oil light. Bearing damage had already occurred but until the engine was run for a time to get to quite hot it was within tolerance. Spoke with Kevin and Todd and bit the Bullitt, time for a new engine. Found a low mileage with a 5 year 5k warranty and had it installed.The car is like new, drives perfectly because of the attention to detail of Community Automotive.They are not the cheapest nor the fastest, they are the best. In the end that is all that matters.
Name: P**** D******
Date: 2021-03-18 12:10:49
Rating: 5
Comment: I dropped the unit after hours over the weekend. I had never used this shop before so I was nervous. I received communication promptly Monday AM. I authorized the repair and the service was complete Tuesday afternoon. Pricing was reasonable and the work excellent. The staff was very friendly. I will definitely use again if the opportunity comes about.
Name: D****** C******
Date: 2021-03-11 13:15:58
Rating: 4
Comment: These guys are great! Friendly, service oriented, they always take the extra step to ensure that the work is done right and that my expectations are met. They’ve been doing routine and corrective maintenance on my cars for 9 years. I refer my friends to them and they havent been disappointed. Highly recommended!
Name: A***** M***
Date: 2021-03-06 15:10:52
Rating: 5
Comment: They replaced the side mirror on my Subaru Impreza. I worked with Dave. He was extremely helpful and kept me updated on the status of the work. The replacement mirror looks great and my car looks brand new again. I highly recommend Community Automotive Repair.
Name: M****** B**********
Date: 2021-01-04 18:45:33
Rating: 5
Comment: Fast service, reasonable rates, and availability of very reasonably priced (and brand new) rental car while your car is being serviced. Respectful staff, and they follow strictly the current health safety guidelines.Brandon was the representative that took care of us, and he was very helpful.Thank you!
Name: P*** C******
Date: 2020-12-18 01:19:21
Rating: 5
Comment: I have brought vehicles in on three separate occasions now and appreciate the clear communication about what they see is needed to keep the vehicles in proper running condition. Each issue weve had has been diagnosed and then repaired in such a way that the issue hasnt recurred. I will continue to take my auto maintenance/repair work to Community.
Name: L**** F*******
Date: 2020-12-16 16:40:45
Rating: 5
Comment: The team at Community Automotive is amazing! I am so thrilled with the service, communication, and turnaround time. Sadly we moved away from Grand Rapids, but I wish I could have brought the whole team with me to my new home so that I could keep using them.
Name: M*** A
Date: 2020-11-30 23:25:54
Rating: 5
Comment: Dave and crew were wonderful! As a woman, it is hard for me to get repairs done on my car without feeling like Im getting ripped off. I needed major exhaust work done on my Subaru but the dealer in town wanted waaaay too much for it. I took it to Dave at Community Automotive Repair and they got it done for less than HALF of what the dealership wanted. It took a little while to get the parts for my car because COVID had affected the companies manufacturing and shipping those parts, but Dave kept me informed on what was going on the whole time and treated me like I knew what was going on. Very much appreciated and highly recommended to anyone looking for good work for a fair price.P.S. The car runs great now. Its much quieter!
Name: E**** B******
Date: 2020-11-27 13:44:15
Rating: 5
Comment: Dave and Todd- did a great job diagnosing my VW Golf, they were able to get it in the shop with only a few days notice and had the job completed the same day. The after hours key lockbox worked out great for me to pick up my car later in the night. Thanks guys!
Name: D C******
Date: 2020-10-04 00:18:46
Rating: 5
Comment: Community Auto Repair (Todd) is excellent! They always do such a great job on any repairs I have had done there. And are more than wonderful when a need a between service touch up...oil low or tires low. Love the fact that they always return a washed car after service as well! Love their pickup and delivery service as well!!!
Name: T****** S****
Date: 2020-08-14 17:52:24
Rating: 5
Comment: Have used these guys for the last year since moving to West Michigan, referred by a long-time Grand Rapids resident and auto enthusiast. Theyve worked on my 2008 Lexus GX70 as well as two cars that arent the easiest to diagnose/fix, a 2006 Mercedes CL55AMG and a 2007 Maserati Quattroporte. Their work is excellent, customer service very responsive and prices are fair. Cant recommend Dave and Kevin and crew enough.
Name: A**** H********
Date: 2020-07-29 01:02:05
Rating: 5
Comment: These guys at community automotive are awesome. I brought my 1992 mercedes 500 sel inn it had problems with engine and wasnt running at all and they got it diagnosed and fixed very timely above and beyond actually owner himself even went out his way for me a couple times and they also provided me with nice foreign rental car. Ill always take my car here for service these guys are awesome.
Name: K*** B********
Date: 2020-05-21 12:21:19
Rating: 5
Comment: Ive taken my vehicles and now my wifes vehicles here for almost a decade. I wouldnt trust my vehicles performance and the safety of my family on the road to any other garage. The service has never been less than exceptional. Theyre always great answering questions. Ive never felt in the dark about the cost or the need for service. Digital invoicing and text chatting with the mechanics on the shop help me stay abreast on major expenses while busy at work. Couldnt ask for anything more as a customer.
Name: G*** C*****
Date: 2020-05-12 17:21:10
Rating: 5
Comment: Where do I begin? They are simply a great customer experience top to bottom. Todd is fantastic to work with. There is no need to follow up with Todd. He not only keeps me abreast of repairs, but says when he will be in contact next....and he does it. You can tell by the questions that are asked and items that are covered that the techs pay attention to detail. I will be back again for sure. Thanks so much Community Automotive!
Name: A R
Date: 2020-05-08 12:32:58
Rating: 5
Comment: There is no other place like it in Michigan. For two years now the amount of professionalism, care, attention to detail and knowledge exhibited by the staff is unmatched. Dave, Todd, Andrew & Kevin have been AMAZING caring for my A4 and A8L. The kind words, patience, and overall perfect customer service exhibited every visit is unheard of. Not only have these gentlemen on multiple occasions corrected existing problems, made arrangements to meet my needs and did everything to satisfy me as a customer...they also have kept up the same energy and worth ethic from the first day I walked in the door. That is the most impressive part to me, these are genuine good people who get the job done and do it with a smile on their face. There is not even a question of if you should get your vehicle serviced here, but rather when. They have never missed a phone call, accidentally overcharged, broke something on my car, lost a key. NOTHING. They have been perfect. I can honestly say they have presented the best customer experience of my entire life. Not only can going to a mechanic come with nerves and skepticism about honesty, you also have to worry about the trained staff actually being well versed and reliable. These guys get it right time after time. They stand alone in Michigan in top service and customer service. The only reason to ever choose a dealership over these guys is if youre under CPO or new car warranty, and even then you still might want to stop in to Community to be treated like family. The prices are fair and affordable, the service is excellent and the quality is 1/1. Keep up the great work Community, these guys have earned by business for a lifetime!
Name: S �******** M**
Date: 2020-04-26 01:43:35
Rating: 5
Comment: I have an aging German sports sedan with myriad issues. One problem was an intermittent and difficult to diagnose engine noise. Community Auto was sensitive to my overall expense, yet thorough and complete in their communication, work up and final solution. All their reps were professional and easy to work with. I felt that fixing my car properly and to my satisfaction were their top priority. Why did it take me so long to try these guys? I would absolutely recommend this shop for anyone looking for quality, timely and transparent auto repair. Plus they’re in the neighborhood and offer loaner cars for $20/day.
Name: D**** N*****
Date: 2020-03-30 01:21:27
Rating: 5
Comment: I totally trust Community Automotive Repair to take care of my car as they provide me with thorough and comprehensive explanations for the repairs they need to do. I was recommended to them from work colleagues and I will always recommend them to my friends and colleagues as well. Thank you for all of your help!
Name: D*** F******
Date: 2020-02-03 17:21:55
Rating: 5
Comment: Todd and Dave were fantastic. They were upfront and honest. They fixed the problem in a timely manner and also gave me some advice on maintenance without any pressure to do things immediately. There is nowhere else I would want to take my car after working with Community Automotive.
Name: Y**** K**
Date: 2020-01-03 17:49:08
Rating: 5
Comment: I had a great experience with Dave when I brought my 2002 BMW X5 here. My headlight went out but the car shop I usually take it to didn’t have an opening for weeks. Two of the windows has also fallen at the same time. I called around different car shops in Grand Rapids before going to Community Auto and am so glad I did! Where other car shops wanted to charge over $100 each just for inspection of the fallen windows, Dave fixed it completely free of charge. And where two other car shops quoted $320 for fixing the broken headlight, I paid half this at Community Auto. I’ll be coming back!
Name: A***** R******
Date: 2020-01-03 13:03:36
Rating: 5
Comment: These guys are great! I am a divorced woman, so I need mechanics I can trust. I bought new snow tires in the fall and then earlier this month I bought all season tires. Both sets offer a quiet, smooth ride. New rear brakes stopped the awful squealing noise when I backed up. I get my checks and oil changes here as well. All affordable. Very professional, organized shop.
Name: D** V*****
Date: 2019-12-17 12:35:05
Rating: 5
Comment: The folks at Community Auto were very professional and solved my issue right away. They also charged me $400 less than what the dealer had quoted for the same repair job. Ill definitely continue to use their excellent service.
Name: C***** M*****
Date: 2019-12-06 13:13:30
Rating: 5
Comment: I bought a very rare Audi in Grand Rapids, and within hours of buying it, it left me stranded on the highway jsut outside of town. A friend recommended these guys so we had it towed there. The car is imported so parts were hard to get, but they worked with me to find it overseas. Their communication was consistent and I always knew what was going on even though I was home in MA. They quickly diagnosed the issue to the electric fuel pump and didnt do anything unnecessary. They fit me in the schedule and even were patient for me to organize getting the car shipped. I really cant say enough about how positive this experience was. Thanks Dave!
Name: R**** S*****
Date: 2019-10-22 10:37:14
Rating: 5
Comment: I had a used vehicle inspection last week and was pleasantly surprised with the level of detail in the report I received back. I’m in the process of bringing a 32 year-old Volvo 240 back to life and will be relying on Community Auto to help me along the way. I really appreciate everyone’s professionalism and expertise - Service Writer Dave Conley is awesome!
Name: P*************
Date: 2019-09-20 13:19:28
Rating: 5
Comment: Very happy with all aspects of the project from communication, timeline & quality of work. The warranty of work is a nice added bonus as is the possibility of a loaner / rental car to use while your vehicle is being serviced. Will certainly use Community Auto Repair again when needed.
Name: T***** J*****
Date: 2019-08-22 15:31:24
Rating: 5
Comment: Todd the service manager here is very knowledgeable and refreshing to work with. I had an problem that required some out of the box thinking and Todd was by my side every step of the way to help me solve my issue. Would recommend these guys to anyone looking to have quality service done on their import. Affordable and reliable can’t ask for much more than that.
Name: C**** B*****
Date: 2019-08-18 13:40:21
Rating: 5
Comment: Top notch customer service! Friendly and honest staff always a pleasure to work with. Ive had 8 years of quality work and good experiences. I take my vehicles here for all the work that is more involved than Im up for. 100% would recommend.05 WRX wagon01 Tacoma (204K miles)
Name: T** M*****
Date: 2019-08-08 14:01:37
Rating: 5
Comment: I have complete confidence in the workmanship provided by Community Automotive Repair. Dave is the mechanic and administrator that keeps me updated on anything I should be aware of with my car. My Volvo is a 1998 and after 20 years, it still has just as much pick-up and speed as it did when I bought it. I am Grateful that I have these folks taking care of my car. I know shes in good hands.
Name: J*** H******
Date: 2019-07-25 16:20:37
Rating: 5
Comment: They were very friendly. Dave was amazing. They found a problem with my Jeep Grand Cherokee Limited in 1visit that the dealership was unable to fix after 7 visits. Thank you Community you are AMAZING!!!! You will be my new service shop.
Name: J**** A*******
Date: 2019-05-31 03:23:31
Rating: 5
Comment: I brought my BMW to community automotive twice. Both times, the issue that I had, was addressed and fixed. Ive taken this car to several different auto repair companies and my issues were either not corrected, or I would get it back with another issue, because it wasnt fixed correctly. Dave at Community was incredible at communicating with me through every step. Diagnosis, confirmation to fix it, and follow up to make sure my car was fixed and running correctly. Top notch company! You wont find better customer service.
Name: D**** L****
Date: 2019-03-30 12:56:29
Rating: 5
Comment: Dave at Community Auto has taken care of my car for....10 years or more. And the company has repaired other cars I have owned before my Matrix. In my experience, they make appointments that work for me, give me reasonable estimated timelines for the needed repairs, their own taxi service home when I have to leave it for the day, a loaner car at a low price when I need to leave it longer. The staff calls me with the diagnosis of whats wrong with the car, and the cost of repairs, and I decide.....no surprises at the end. Im not sure, but I suspect they are not the absolute cheapest repair shop around here....but the service can be relied upon. Its worth it.
Name: C******** L******
Date: 2019-03-13 13:42:29
Rating: 5
Comment: What a great place! I called to say that I needed a transmission flush, and immediately the gentleman on the other end wanted to make sure it was a legitimate need and not somebody taking advantage of me. He said first we will check to see if it’s needed, then IF it’s needed the price will be xxx to xxx. It ended up being $14 less than the lowest number he gave me. When has that ever happened at a mechanic? I will definitely be a repeat customer.
Name: J**** D*******
Date: 2019-03-12 23:59:57
Rating: 5
Comment: Took my wifes Subaru there for service on headlights and the service was fast, polite, and well done. Pleased with the service and will be bringing the car back for all maintenance. They provided a list of things I should do with the vehicle and will 100% be doing it all with them. Great job team, excellent service!
Name: C********** M********
Date: 2019-03-12 10:41:48
Rating: 5
Comment: I have been a long time customer of Community Automotuve. I have always been treated with the utmost in professionalism. They listen to you, provide feedback, but most importantly fix your car or truck right the first time. Only once did I have to return any of my vehicles, and that was due to a manufacturing defect in a part they used. The stood behind their work 100%.Is Community Auto the cheapest place to have fix your vehicle - no. But you get what you pay for and that is what counts to me.
Name: M O
Date: 2019-01-09 01:24:35
Rating: 5
Comment: Todd and crew have addressed my Audi needs on multiple occasions now and I will confidently recommend them to anyone I know in need of repairs or modifications. They were able to fit me into their schedule on very short notice and kept me in the loop as the work progressed. I hope I don’t need to go back for repairs but if I do need to, I’ll go confidently.
Name: M** L****
Date: 2018-12-21 23:03:30
Rating: 5
Comment: Thank CAR for such a wonderful experience at your shop. It was my first time getting my 12 year old Volvo serviced here. The guys there were professional, courteous and know their cars!!! And they took my car to get it washed after they were done!!! Thank you Todd, Kevin and Josh......I will always be a customer!!
Name: A*** B*****
Date: 2018-10-30 15:08:53
Rating: 5
Comment: So far Dave and the team at Community Auto have treated me well. They are very thorough in the complimentary inspection during a visit. Also, the knowledge they bring to a multitude of different brands is a plus. The Volvo specialist they have in house helped me save at least a thousand dollars because of a different solution he had for a issue I was dealing with. I will continue my support to this business as long as I feel like I am fairly treated.
Name: P****** C*******
Date: 2018-10-04 20:37:37
Rating: 5
Comment: In late August, I needed to get some work done on my car. Auto shops have always made me feel uneasy, as I know next to nothing about cars, and consequently would have little idea if I was being ripped off. Thankfully, a friend recommended Community Auto, and I couldnt be happier with his recommendation. The people at Community Auto have a knack for clearly communicating whats going on with a car, and in the month and a half that Ive now been dealing with them, Ive never once felt misled. As long as I live in Grand Rapids, Ill be bringing my cars to Community Auto and recommending them to anyone in search of an honest and competent auto shop.
Name: G***** B*****
Date: 2018-07-11 11:32:57
Rating: 5
Comment: Worked with Todd to get an APR tune in a vehicle i had just purchased. After spending an hour patiently waiting Todd smiles and tells me he had great news. He proceeded to tell me that the car already had a tune from previous buyer and he updated all of my files just in case. He could have easily took my $1,600 and pretended that he simply tuned it. Beyond great work finding honest people makes for such a great experience. Loved all points of contact with community and will never hesitate to use them again.
Name: D**** H*****
Date: 2018-06-10 18:17:42
Rating: 5
Comment: Community Automotive was recommended to us by a friend, and we are so happy they did! Dave and his team have integrity and truly want to help you out--even if youre not going to do business with them.We took our car for a check-up for something that tends to go wrong with it, and Dave let us know that thing was fine, but our timing chain was on the verge of going bad. We had recently bought the car and had a limited warranty from the dealership, so we let him know that we were going to see if theyd cover part of the cost to fix it. Even though Dave didnt know if we were going to do business with them, he told us what to ask about, what to listen for them to say, and exactly what needed to be fixed. He even offered to call himself and talk to the shop that would work on it. Turns out, it wasnt covered under warranty and we happily took it to Dave to be fixed. We couldnt be happier with the outstanding service we received!
Name: O*** S*******
Date: 2018-04-20 14:05:10
Rating: 5
Comment: This is the first time I’ve had outstanding service when dealing with car issues. These guys have done a phenomenal job at staying in touch, taking pictures of fixed parts, keeping car clean, and fixing things in a timely manner. If I needed something it seemed like these guys (Dave specifically) would find a way to help. Will always bring my cars to them as long as I live in Michigan. Great people and outstanding work/communication.
Name: I** Y********
Date: 2018-01-24 12:28:23
Rating: 5
Comment: I took my Audi in last week and told the guys at community automotive what issues needed to be fixed. They speak in a way that someone who doesnt understand the inner workings of cars would understand fairly clearly. I knew what my issues were so they went ahead and fixed those issues and did a very fairly priced check for other issues. They texted me with updates every time something came up in a very timely manor. But the cherry on top was a 400$ heater core backflush that they openly say is not a 100% guarantee on success which saved me 400$. These guys are honest, courteous, and the only major shop that I have gotten a genuine sense of care for the customer from. Go here.
Name: D***** K*****
Date: 2018-01-09 14:54:59
Rating: 5
Comment: Recommended by a friend, this place delivered. I worked with Dave and he was great. My car was fixed in 1 day. The price was good, my car runs great again, and I was very pleased with the customer service. I found a great mechanic that I trust.
Name: T** M*****
Date: 2017-09-08 15:04:45
Rating: 5
Comment: Ive had my Volvo since 2005, however, its a 1998. Community Auto Repair has been taking care of my car since Ive had it. She still runs like she did the first day I got her. I am always pleased with the work they do and customer service I receive from Dave is top quality. Hes easy to talk with about my vehicle and he always looks for the best for my vehicle but whats economically affordable for me. I appreciate everyone at Community Auto from Dick, to Dave to the mechanics and the drivers. Although I must say, Beth is my favorite. I know my car is in good hands with Community Auto Repair.
Name: T****** B*****
Date: 2017-08-24 20:03:34
Rating: 5
Comment: Excellent service from Community and Dave Conley there at the shop - made a sight unseen purchase on a Porsche Cayman GT4 that they inspected for me, and received a high quality, extremely thorough, and detailed report on the vehicle, both mechanically and physically. Superb quality of service and customer care, could not recommend more! Thank you Dave, and the whole team there at Community Automotive!!!
Name: L****
Date: 2017-08-23 10:25:36
Rating: 5
Comment: Ive used Community Auto several times. My service was done in a timely manner. The price has always been reasonable. I have been satisfied with their suggestions for maintenance issues and have not felt they were trying to pad their bill.
Name: A**** W****
Date: 2017-08-18 12:34:18
Rating: 5
Comment: First of all, Im not sure why this review is listed under my wifes name. That being said, Im quite satisfied with the service at Community Auto Repair. I brought the car in earlier than my appointment date due to an error on my part and they were able to keep the car at the shop until it could be worked on. Todd was very thorough in describing the issues with my Volkswagen Harlequin and Dick picked up the baton when Todd was on vacation. There was a glitch in communication at the end and the car was there longer than expected but since it is not my daily transportation car, that wasnt a serious issue. I was concerned that the car would be damaged and/or quite dirty after sitting at the shop for over a week, but was pleasantly surprised to find that it was in the same condition it was in when I delivered it and had been washed before I picked it up. The transmission repairs were completed professionally and the car shifts better than it ever has since Ive owned it. The cost was within estimates. Ive been a collector for 50 years and know cars pretty well. I have a dozen cars, and plan to let Community Auto Repair handle many of my automotive repair needs. Thanks. Jeff Wells
Name: J***** L***
Date: 2017-07-01 20:23:22
Rating: 5
Comment: They were able to get me in quickly, assess every part of the problem I had and do it at a fraction of the price of Fox Subaru! (fox wanted 600$+, community automotive did it for just over $200) just to change some gaskets! Not only that, they gave me a ride to and from work when a rental wasnt available. Absolutely outstanding service and support. Theyve gained a long time customer.
Name: J***** A*****
Date: 2017-06-09 17:42:08
Rating: 4
Comment: These guys were good overall. I went in because of a concern with my suspension. They determined that replacing the bushings would fix the noise coming from the car and it did just that. The shop was clearly very busy when I took it in and yet they wrapped it up in only a couple of days.The service was great, the only hiccup occurred with the payment, which was significantly larger than I expected. There seemed to have been some confusion over the phone, when I was quoted for service. However, they ultimately resolved this, giving me a really generous discount. In the end, it was a good experience.
Name: D**** K*******
Date: 2017-05-17 19:33:48
Rating: 5
Comment: This place is great. My girlfriend and I have used them for some time (well technically she longer than me) and have had nothing but the best experiences time after time. We both have European cars and they can do anything the dealerships can and usually cheaper and more upfront about what is needed versus what will be needed down the line. Preventative maintenance is great but too often with dealerships its overdone to the extreme. Talk to these guys (Dave in particular) if you want great service, great prices, and a trusted/knowledgable opinion.
Name: D***** B*****
Date: 2017-04-30 18:59:42
Rating: 5
Comment: I started getting maintenance and repairs done here a few years ago because it is local (and close to home) and has a good reputation. I have had very good experiences. Dave gives good advice and work is done in a timely manner. Last time I was in to have them investigate an oil leak they replaced the plug at no charge.
Name: J**** K****
Date: 2017-04-26 13:17:29
Rating: 5
Comment: Very well organized, professional and always available. Ive had issues at past garages trying to get a hold of someone who can tell me what is wrong with my car, but at Community Auto, Todd was always there when I called, which felt very comforting when I had questions or concerns. The quality in their work was unparalleled. I live in Buffalo, NY, and go to school in Grand Rapids, so when my car died three weeks before the end of the semester, I was very freaked out. They did a full inspection of every aspect of the car, the most thorough inspection Ive ever had, and they revealed a couple concerns with the car that I had not even known about, as well as confidently finding the current problem. I will confidently be taking my car back to this shop when I am in the area!
Name: J**** P******
Date: 2017-03-24 00:28:24
Rating: 4
Comment: When I went in to get my ball joints replaced, I made an appointment for 7am, they called me at 5pm and told me my vehicle was done. I went down there and there was a mix up with the paperwork; nobody worked on my vehicle at all that day despite my appointment. However, they made the right decisions and handled the issue quite well. The following day, they started on it first thing in the morning and were finished at about lunchtime. Not only did they fix my balljoints, but they also replaced my wipers, fixed a brake light, gave her a carwash, oiled up the door hinges, along with other miscellaneous upkeep. I really appreciated their hard work to make things right!
Name: M**** B********
Date: 2017-02-17 22:32:49
Rating: 5
Comment: We love Community Automotive and wont take our foreign vehicle anywhere else! It can be hard to find trustworthy business partners and we are always impressed with the quality, service and value here. Been coming for years and will continue! Thanks Todd and team for making our auto experience enjoyable (and never dreadful :)
Name: K*** A*******
Date: 2017-01-21 17:32:13
Rating: 5
Comment: Community Automotive Repair is an excellent repair shop! My girlfriend and I each bring our vehicles there and the staff does great work at a fair price. I am a graduate student with limited funds and the folks there always do the job right the first time around. I have mainly interacted with Todd but the whole staff seems to be of high quality.My most recent service was a transmission fluid exchange with filter replacement, plus I had them inspect & adjust the serpentine belt in my 2004 Forester. I dropped it off for my 8 am appointment and they had it finished well before they closed at 5:30 on the same day. My Subaru now runs better and shifts cleaner than ever since I bought it secondhand this past September. I even made an appointment next week for a complete brake service and have full confidence in their abilities and advice.Overall they are a great local shop who take the time to understand your needs and budget. I would definitely recommend them!
Name: g***** c*******
Date: 2016-10-05 23:15:09
Rating: 5
Comment: I recently bought an Audi S5 & brought it to community auto to have a software upgrade installed. Todd was great to work with, he explained the process really well. My car was taken in at exactly the appointment time & the work was completed in 35 mins. Couldnt ask for better service & car performance is amazing now.Thanks Todd
Name: M******* P*****
Date: 2016-10-01 12:19:24
Rating: 5
Comment: I was recommended by a friend who takes her MINI to these fellows. I was impressed by their excellent service, communication, as well as their rates. Its great to find a reliable service place who I can trust. Ill be bringing my Subaru here from now on, and recommending their services as well. Thank you for a very positive experience!
Name: J***** M*****
Date: 2016-09-27 20:06:54
Rating: 5
Comment: I had a great experience with Todd. I selected Community Auto on a referral from a classic car dealership in Grand Rapids. Todd responded promptly to my inquiry regarding a pre-purchase inspection on an air-cooled 911. The inspection they performed was thorough and priced fairly. The reason for the 5-star review comes from the fact that Todd went above and beyond in terms of lending his knowledge and professional opinion regarding the condition of the vehicle and options to best address the issues. Even after my inspection was completed, Todd was willing to offer me additional advice. If I lived in Grand Rapids, I wouldnt hesitate to use them again.
Name: C******* M****
Date: 2016-07-26 15:59:24
Rating: 5
Comment: I received excellent customer service from start to finish. I brought in my 78 VW Westfalia and had quite a few things fixed. Todd was great! He kept in the loop the entire time. Gave me a thorough quote and did a great job fixing all the issues. Its hard to find a good mechanic and you definitely get what you pay for. Ill be going back to Community with my vehicles.
Name: J**** W***********
Date: 2016-06-29 12:47:41
Rating: 5
Comment: Im always compelled to write a raving review for Community Automotive. They continue to provide outstanding service every time I use them! Their customer service is above and beyond any service industry Ive experienced in the last decade. Theyre thoughtful, thorough, and provide all the options you need to make a good decision for your vehicle. They come HIGHLY recommended by me if you want something done right.
Name: B****** A***
Date: 2016-03-12 19:29:36
Rating: 5
Comment: I never saw these folks face to face because of my schedule, but they were friendly over the phone. I dropped off my vehicle after hours and picked it up two days later after hours. Before they did the work, I received a call telling me exactly what was needed and how much it would cost. They made the repairs and made suggestions for future maintenance. I appreciate the tech notes on the invoice. I have an older, imported vehicle with a lot of miles, and am glad to find a trustworthy community auto repair shop.
Name: T*** N***
Date: 2015-09-25 23:42:55
Rating: 5
Comment: I have been bringing my car here for a while, but recently had an experience that put this place above anyone else! I brought my car to Valvoline for a quick oil change, my car stopped working a mile after I left, and Dave at Community Auto helped me out tremendously!! He even called the manager at Valvoline to set him straight!! I really feel like I am in good hands, and the people here really care! Ill never go anywhere else!
Name: R*** M****
Date: 2015-08-31 15:55:43
Rating: 4
Comment: Community Auto is one of my favorite shops around! The staff is very knowledgeable and genuine (Todd and Dave). Ive never had any issues with their work. The only bad things I could say is that they have a very small parking lot which makes it hard to park and sometimes they can be a bit pricey. But overall, theyre worth it.
Name: k**********
Date: 2015-07-19 18:00:17
Rating: 5
Comment: Ive done a ton of business with the guys at Community Auto, from fluid flushes to bolt-on upgrades and each and every time I look forward to the finished product. Im the type of guy to work on my own car and not trust anyone behind my wheel, however I can hand my keys over to these guys with confidence as I know theyll treat mine as theirs, every time. Its not every day you find the customer service and the automotive knowledge these guys have! I recommend to everyone.
Name: T*** J*****
Date: 2015-07-17 13:14:34
Rating: 5
Comment: I just moved back into the area and needed my vehicle evaluated. I remember taking my cars to Community Auto years ago when I lived in GR. I always felt comfortable and confident with the service back in the day, so I thought Id give them a try and see if the exceptional customer service and honesty has held the test of time. To my pleasant surprise, the answer is a resounding YES! Every employee I made contact with was pleasant, efficient, and sincere. The work that was completed was good, solid, honest work (not always easy to find). I am confident driving my daughter and myself around in my 14 year old car because it gets serviced here. Well Done!
Name: E**** Y****
Date: 2015-06-11 20:04:40
Rating: 5
Comment: Super communicative, exceptional work! Chris was very transparent and helped me every step of the way. Even when they found out there was another issue with my car, they stayed true to the price they gave me even though they lost money on the part they ordered.I truly appreciate all the hard work they put into fixing my car and honesty that Chris conveyed. For sure going to come back and utilize their services!
Name: J*** B******
Date: 2015-06-06 03:02:10
Rating: 5
Comment: I have been taking my cars here for more years than I want to count - from the early beginnings of the shop. I feel like I can trust the work done and I am always consulted on what needs to happen - no pressure to do something if it can wait for a while safely. I appreciate that because I have a very limited budget.One again I want to thank Community. My son came into town after a 10+ hour drive with his family. They had some car trouble that needed immediate attention. Community squeezed them in and got the repair done in time for us to still go to the rental cottage!
Name: K***** H
Date: 2014-08-25 16:17:13
Rating: 5
Comment: I called Community Automotive Repair bright and early on a Wednesday morning, and gave a fumbly explanation of what was wrong. Dave told me to come in right away, as it sounded like my alternator was going bad. I got a call that afternoon that I needed my alternator replaced, and was quoted a price more reasonable than a few other shops I had called for comparisons. My car was fixed in less than 24 hours, and it got a comprehensive check up, too! I was incredibly grateful that they took my car right away, explained everything clearly without being condescending, and got it taken immediately. Thanks Dave and C.A.R!
Name: M******* J****
Date: 2014-08-16 02:51:58
Rating: 5
Comment: I had the best experience here! My car had quite a few issues when I had to tow it there suddenly, and it drove better than ever when I got it back! It was so helpful that I was able to use one of their rentals while it was briefly in the shop (Hertz is over twice the price). They helped me with a lot of other details like rusted panels coming off also, and even washed it for me when it was done. Todd is great, he stayed in touch with me and helped me understand what problems were going on. Overall staff is very friendly and professional, would definitely recommend.
Name: M****** D*****
Date: 2014-05-29 19:56:51
Rating: 5
Comment: I had a wnoderful experience at Community Automotive. The staff was friendly, courteous and very helpful. I had taken my car to a local dealer in town to have some work done on a recall. The dealership called me after the work was done and said they had identified another $2k in repairs that were need on the car. I was skeptical and decided to call Community Automotive and ask about the repairs the dealer had identified. I was promptly told that they have seen this before and I should bring my car in get checked out. Dave and the team identified told me that 1 of the 3 items the dealer identified actually needed to be repaired. I take my vehicles to Community Automotive for the honest service they provide. Thanks Dave and Andrew!Mike D.
Name: E***********
Date: 2014-04-09 16:32:19
Rating: 5
Comment: I had my car towed to Community Auto Repair, and early the next morning, Todd had already provided me a time frame for the diagnostics. He kept me in the loop via phone, and after giving me a meticulous explanation of my cars issues, discussed options with me to get it back on the road. They were quick to start work on it, and even finished before they expected! The pricing was competitive as well. Will be taking my car back here in the future.
Name: K*** K****
Date: 2014-02-05 15:27:55
Rating: 5
Comment: I discovered Community Automotive while attending college in downtown Grand Rapids. I drive an older Volkswagen, and after driving past their business everyday I realized they do a lot of work on foreign cars. The thing that I appreciated the most about the guys at Community Automotive was the respect that they gave me and overall their customer service. They have never tried to talk me into unnecessary repairs and have always charged me very reasonable prices. I would, and do, highly recommend Community Automotive to anyone looking for excellent automotive maintenance and repair. They are a team I can trust!
Name: M****** B*****
Date: 2014-01-17 04:38:42
Rating: 5
Comment: I have always been very happy with the service I have received at Community Automotive Repair. The staff (Dave, Todd, Dick, Beth, Calvin & the rest) are friendly and informative, and my car is always ready when promised. I have found Community Automotive Repairs pricing to be competitive and fair. Thank you for the excellent service provided over the years! Its a pleasure doing business with you!!!
Name: M******* S*****
Date: 2014-01-15 15:10:40
Rating: 4
Comment: Wonderful, responsive staff, extremely informative and worked my vehicle repairs in relatively quickly, considering how busy the season was. The routine maintenance checklist they performed was extremely valuable, and Ill definitely be responding to their scheduled email maintenance reminders! Not the cheapest service on the block, to be sure, but the value, expertise and service of CAR cant be beat.
Name: A** B*****
Date: 2013-11-13 19:12:43
Rating: 5
Comment: I had a wonderful experience with Community Automotive Repair. Dave kept me informed every step of the way. Their customer service is excellent. Being female, I worry about being taken advantage of as a customer. There is nothing to worry about with Community Automotive Repair. All involved were respectful and did great work. All of the work was done in a timely manner. I did use the complimentary shuttle.Work performed: 90,000 mile tune-up, 100,000 mile tune-up, oil changeThe price seemed very reasonable. I was even given an employee discount. All around great job!
Name: K** S** J***
Date: 2013-06-17 12:17:02
Rating: 5
Comment: I have been bringing my vehicle to Community Automotive Repair ever since I purchased it in Dec. 2012. My used,. high mileage Volvo has required quite a bit of work and several unexpected issues have cropped up. Dave has always been right on top of each issue, giving me my options and never steering me down the wrong path. When I have a concern and need it evaluated quickly, he is always able to fit me in for a quick diagnosis and repair cost estimate. I appreciate the high integrity, good workmanship and outstanding customer service that each employee at C.A.R. has given me. You have developed another loyal customer!
Name: S*** L****
Date: 2012-02-28 20:26:34
Rating: 4
Comment: Im sorry to hear that others have had issues going to Community Automotive. I have been going there for years now and have never had a problem. They always do a complete job and my car has been running great the 10+ years I have owned it. They always give it to you straight and make sure you fully understand the issue. I would highly recommend them to anyone.
Name: E*** D*****
Date: 2011-12-30 18:12:11
Rating: 5
Comment: You get what you pay for. This shop is the only shop Ill take my car to in Grand Rapids. Its been that way since I moved here 6 years ago. I understand what other people say about paying more here, and Im just fine with the higher dollar amount because Im getting incredible quality, great warranties and like Muhammad said, Im getting trust. Dave and the guys as Community Auto have never tried to hike up prices with me. In fact, I find that theyre often open to a little friendly, reasonable compromise if you are on a tight budget. If all youre looking for is a quick fix for your problem, by all means, take your vehicle somewhere else because you might be able to save a couple bucks. But if you are investing in your vehicle, and you understand that quality is worth some extra money, this is your place. I think their longevity speaks for itself in that respect.
Name: G***** Z****
Date: 2011-06-23 15:32:29
Rating: 5
Comment: I want to thank Community Automotive for getting involved and giving back to the community. I had a chance to have a routine oil check on my car turn into a way for me to give back also. The service was excellent, price was a great value for the services they preformed and most of all, as a female (even though I am automotively inclined), I was not taken advantage of. Dick, Calvin and the staff were great to work with and I will be using them again and again.
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Name: A*** D******
Date: 2024-02-15 13:05:38
Rating: 5
Comment: I am more than pleased with the service that was provided. Madison specifically, she was phenomenal and helped me with finding an elusive transmission for my GTI. They are extremely friendly and helpful, and also reasonably priced. I would highly suggest bringing your car there.