Christian Brothers Automotive Plainfield

category: Auto repair shop
address: 4329 Plainfield Ave NE, Grand Rapids, MI 49525, United States
Phone: +1 616-369-1939
Monday7 AM–6 PM
Tuesday7 AM–6 PM
Wednesday7 AM–6 PM
Thursday7 AM–6 PM
Friday7 AM–6 PM

rayting: 4.9
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: T*** G****
Date: 2024-02-03 16:11:56
Rating: 5
Comment: Great place with great service!

Name: I**** & J*** C***
Date: 2024-01-26 19:52:44
Rating: 5
Comment: Great service. Their digital system allows you to see whats going on and make an educated decision on which jobs youd like to get done. The staff are friendly and even help me to dig my car out of the snow. Will come back for future services!

Name: J** D*****
Date: 2024-01-25 21:17:11
Rating: 5
Comment: I have worked with this location multiple times, and the staff is always knowledgeable, honest, and not pushy. They will get your vehicle back on the road in a timely manner with good quality work, backing it up.
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Name: M** W***
Date: 2024-01-21 19:42:38
Rating: 5
Comment: Great work and easy to approve on online portal

Name: T***** G*****
Date: 2024-01-17 16:16:45
Rating: 5
Comment: 1# in my book. Being a young lady & knowing very little about cars. All I’m saying, is when you leave your car with them & get the results. It’s a learning experience. Almost like attending your 1st class of automotive. You learn & will be able to see what they are talking about.

Name: L***** M*********
Date: 2024-01-13 17:15:12
Rating: 5
Comment: We have been with Christian Brothers since they opened up business on Plainfield Avenue. We have brought all three of our vehicles for types of service. Always very happy with all of the services and they stand by their work. Courteous, honest and trustworthy.

Name: J**** H***
Date: 2024-01-10 17:38:54
Rating: 5
Comment: I was out of town when my vehicle had something break. They fixed it on the spot! Thank you again for making it a pleasant experience!!

Name: B***** K C******
Date: 2024-01-04 15:45:21
Rating: 5
Comment: Christian Brothers do the job right the first time always I have supreme confidence in them

Name: k**** b*****
Date: 2023-12-31 14:06:50
Rating: 5
Comment: Great service and price!

Name: D**** B*****
Date: 2023-11-26 02:03:58
Rating: 5
Comment: Im always confident in the honest and high quality service. Very dependable whenever there is a problem with my Honda or Hyundai or Prius.

Name: S**** A*******
Date: 2023-11-12 18:02:18
Rating: 5
Comment: Th we are honest and very straight forward. They explain how my car works and what it needs for repairs. Very kind people.

Name: t** O****
Date: 2023-11-06 00:15:26
Rating: 5
Comment: They fixed the issue in a timely manner and also have good customer service skills. I believe you get what you pay for with auto service. Great job guys

Name: K**** G****
Date: 2023-10-28 16:42:37
Rating: 5
Comment: Very excellent service staff or phenomenal wow never have been shown so much love and its so clean I couldnt believe it!!!

Name: K** G****
Date: 2023-10-28 13:50:14
Rating: 5
Comment: Absolutely stunning friendly faces they took care of us staff was amazing I couldnt think of another car place that would greet you this way from very satisfied

Name: D***** N*********
Date: 2023-10-26 16:16:30
Rating: 5
Comment: Trust them !

Name: d f*
Date: 2023-10-20 16:27:08
Rating: 5
Comment: My trusty and rusty 98 Ram 1500 needed it’s Rear wheel-cylinders, drums, and brake shoes done. These Guys did such a detailed review on my truck it was amazing. I only elected to have the brakes done which they accepted without a problem.Now, It would have been much cheaper if I did it myself however, When they were done I realized what a blessing it was to have them do it for me. My old beater (my only Auto) drove like a New Truck! I don’t know if they secretly “adjusted” things for my behalf, but PROFESSIONAL WORK! It is just appreciated and refreshing that they epitomized “You Get what you pay for!”***GREAT JOB FELLAS***P.S. the bill was lower than the estimate 👌🏼.

Name: R***** L*******
Date: 2023-10-04 16:30:16
Rating: 5
Comment: I had my oil changed and the blower for my air conditioner replaced. They did just what they said and finished in a very timely manner.

Name: C***** L********
Date: 2023-10-01 11:48:09
Rating: 5
Comment: What a wonderful experience with this company! Everyone is so professional and personable. Able to finish the service in a few hours. Transported me to and from home while they worked on my vehicle. Able to actually show me what was going on with my brakes/calipers and even provided photos and videos!!!! I know I will come back for any future auto needs!!! Thanks guys!!

Name: S** V*********
Date: 2023-09-29 01:06:05
Rating: 5
Comment: Great customer service and top quality repairs

Name: M******* S***
Date: 2023-09-24 22:44:22
Rating: 5
Comment: Turns out they couldn’t actually perform the service. However, Everyone was incredibly friendly, honest about the next steps, didn’t try to sell me something I don’t need.

Name: B**** & K**** M*****
Date: 2023-09-21 21:15:47
Rating: 5
Comment: Concerned about communication and taking care of there customers for the purpose the vehicle is there and comfort while we wait.

Name: M**** F********
Date: 2023-09-09 13:32:36
Rating: 5
Comment: My oil change w/ synthetic oil was 25% cheaper than the dealership, so it was like getting my tire rotation free. Plus they drove me home & picked me up when it was done

Name: s**** f****
Date: 2023-09-09 00:53:42
Rating: 5
Comment: Great customer service. They explained what needed to be repaired.

Name: K***** B****
Date: 2023-09-03 01:00:13
Rating: 5
Comment: Very professional and customer friendly! They updated me as the day went on and took photos of all the processes. This was my first time going to CBA and I will forever be going back!

Name: T**** C*******
Date: 2023-08-22 22:29:47
Rating: 5
Comment: Jim and Casey are always amazing! I trust the work and so appreciate the honesty of repairs from need now to it can wait!I have already sent my daughter there because of how strongly I believe they will provide her with the same wonderful service! Jim and Casey always are welcoming and make me feel like family! You sure dont get that from a dealership!Keep up the great work Jim, Casey, and all who make Christian Brothers my number 1 place to go!! I truly appreciate each and everyone at Christian Brothers on Plainfield! ❤️

Name: N***** B***
Date: 2023-08-21 12:17:08
Rating: 5
Comment: I have to say that they made the whole experience one that will make me return to them for future needs. They were wonderful from start to finish! When no one else wanted to help my daughter with her 1999 VW Beetle, they would, AND they still went above and beyond to check through and diagnose specifically what was wrong. They repaired everything we asked to and now it is running top notch! They have my full trust and I couldnt be more greatful to them!

Name: B*** R***********
Date: 2023-08-13 16:07:10
Rating: 5
Comment: CBA accommodated me within 24 hours. Their problem-solving was exceptional and they kept me in the loop on findings and the options for solutions. Post repair, the car was clean.

Name: E**** B*********
Date: 2023-08-10 16:34:31
Rating: 5
Comment: Great customer service, pricing and fast appointments

Name: K***** K******
Date: 2023-07-28 12:00:06
Rating: 5
Comment: Amazing service and quick.

Name: J**** L* L
Date: 2023-07-27 17:03:55
Rating: 5
Comment: Professional, Knowledgeable, Great Service and Experience. Highly Recommend! Thanks to everyone with CBA- Plainfield

Name: D***** W*********
Date: 2023-07-11 21:23:54
Rating: 5
Comment: Always the best service and customer care. I could spend the same amount of money at a dealership, but I choose the personal care that Jim,Sam,and Casey give. Wouldnt take my car anywhere else. 👍

Name: D***** B*****
Date: 2023-07-06 01:40:55
Rating: 5
Comment: Christian Brothers Automotive did a great job on my van! It was done quickly and there were no surprise costs. They did a great job keeping me in the loop the whole time. I highly recommend for any car problem!

Name: D**** M****
Date: 2023-06-30 15:57:49
Rating: 5
Comment: I’ve been taking our vehicles to Christian Brothers for a couple of years and had a variety of work done. Their customer service and communication is excellent, and they do great work. As I have continued my business with them, they have reciprocated that loyalty.

Name: W***** B*******
Date: 2023-06-29 17:17:46
Rating: 5
Comment: Great communication. Prompt service.

Name: P**
Date: 2023-06-25 17:28:10
Rating: 5
Comment: This business does good work, the cost is reasonable, and the location is convenient. As a recent widow, i feel my vehicle is in good hands.

Name: T*** Z********
Date: 2023-06-08 16:54:30
Rating: 5
Comment: I was very happy with the people and service. I highly recommend taking your vehicle there.

Name: M*** K****
Date: 2023-06-04 16:24:45
Rating: 5
Comment: Always excellent!!

Name: M****** R****
Date: 2023-05-27 16:19:32
Rating: 5
Comment: Everyone is friendly and professional. Service was fast, accurate and reasonably priced. We are pleased that they moved to our neighborhood and are so close. With 4 drivers and 4 older model cars in the family, it is a relief and comfort to have a reliable service center near. They go above and beyond with the email and text service report (including videos to explain why good working order is important) and easy to approve work release. And they return phone calls quickly. All around excellent service.

Name: R**** R****
Date: 2023-05-27 16:04:23
Rating: 5
Comment: Great place to have your car repaired! I will be a loyal customer from here out,good mechanics are hard to find,these guys did me right!

Name: K***********
Date: 2023-05-25 16:09:19
Rating: 5
Comment: Professional and quick service! Shuttle bus service and online diagnosis/repairs report was so convenient and helpful!

Name: S***
Date: 2023-05-25 13:49:47
Rating: 5
Comment: I have always had a positive experience when i get my vehicle serviced at Christian Brothers. The staff is kind and polite. They explain what is going wrong with my vehicle when I come in with an issue and usually it doesnt take long to get my car back. Love that they offer pick up and drop off service so i can have it serviced while i am working.

Name: a*** r******
Date: 2023-05-18 16:58:46
Rating: 5
Comment: Took a car I just purchased for a after sale inspection to check everything out. Got me in within the day and just a hour after I dropped off the car they had done the full inspection and Parts were ordered. The following day my car was ready for pick up just 24 hours after I first dropped it off. They were very professional but friendly with me and explaining everything about my new car

Name: W***** E****
Date: 2023-05-14 23:37:23
Rating: 5
Comment: A good shop that I use for all my car repairs. They’re not the cheapest place but they make up for that with quality and not pushing unnecessary repairs. Highly recommend.

Name: T***** F R****
Date: 2023-05-13 17:05:00
Rating: 5
Comment: Very knowledgeable, helpful, and friendly service! Also is a business that gives back to community, love this!

Name: F*** a** T***** R******
Date: 2023-05-12 18:59:03
Rating: 5
Comment: I went to this location for a wheel alignment, tire balance and rotation. If you are looking for honest people to work on your vehicle this is a good place to go that is very fair in price. Thank you for helping me out getting my vehicle back and in working order.

Name: J*** B******
Date: 2023-05-01 21:25:04
Rating: 5
Comment: Thank you for the exceptional guest experience! I’ll be back! 😊

Name: B***** S*****
Date: 2023-04-27 20:43:35
Rating: 5
Comment: Got me in right away. Diagnosed the problem and quoted the cost timely.Took me home and picked me up. Super friendly🙂.

Name: B***** B******
Date: 2023-04-21 00:18:05
Rating: 4
Comment: They are an honest company that care about doing the right thing and not just making a buck.

Name: T*** K*********
Date: 2023-04-19 13:22:22
Rating: 5
Comment: Great Service. Everyone was very friendly and helpful!

Name: A*** W*****
Date: 2023-04-06 13:12:12
Rating: 5
Comment: Excellent service. Thanks Ryan for working on my truck, it runs great. You have my business.

Name: R** S****
Date: 2023-04-05 00:57:23
Rating: 5
Comment: Very Professional and Knowledgeable staff. Technicians are Highly skilled. Super Place to take my vehicles. Thanks

Name: D***** D*****
Date: 2023-04-04 22:42:30
Rating: 5
Comment: Christian Brothers Automotive Plainfield replaced the faulty factory engine in my wife’s 17 Escape. They are a very trustworthy, thorough and reliable business. Clearly noting everything that they had found in the diagnostics. They are a very technically based business using text messaging and quotes via messaging to keep you informed. Very courteous on the phone and willing to talk through the issues in detail. I chose to take my vehicle there based on a fellow colleagues experience at my office with her vehicle being diagnosed and repaired in a quick and straightforward manner. THANK YOU, my wife is very happy she has her car back and running perfectly.I HIGHLY RECOMMEND THEM.Dennis.

Name: J**** D******
Date: 2023-04-01 00:14:34
Rating: 5
Comment: Quick friendly service

Name: N***** G*****
Date: 2023-03-24 19:30:49
Rating: 5
Comment: My vehicle went into Limp Mode and engine light began flashing. The code was read as Engine Knock Sensor and the manufacturer as well as the dealer were sure that I needed a new engine!I visited Christian Brothers Automotive and discussed why I believed that those diagnosis were wrong.Christian Brothers dug deeper and discovered that my engine needed a couple of procedures done to it, cleared the code and I was back on the road in a few hours. I will definitely recommend their services to friends and family, and when I need professional service I will be knocking on their door.Thank you Brothers!

Name: b**** b*****
Date: 2023-03-23 00:11:32
Rating: 5
Comment: They give you detailed up front costs before they proceed with any repairs!

Name: J**** K***** A*****
Date: 2023-03-11 16:22:15
Rating: 5
Comment: I was able to set an appointment online and they got me in and out in the time they said. All the while the shop had a hot cup of coffee while you waited and the team there was very friendly.

Name: R***** A****
Date: 2023-03-06 15:09:28
Rating: 5
Comment: Great service and experience as always!

Name: M****** C*******
Date: 2023-03-03 09:28:34
Rating: 5
Comment: Hands down the best place to get your car needs taken care of. Online scheduling makes things so easy. Receiving picture and video of whats wrong with your car so you know you arent being scammed. The amazing customer service. The clean facility. Communication 150% with text updates. Never again will I go anywhere else. So happy with this business and so thankful I was able to find such an amazing place.. thanks Mom for the referral!

Name: M******* B*********
Date: 2023-03-01 19:34:19
Rating: 5
Comment: I will definitely bring my vehicle back! They were very thorough from checking my car to a detailed report with pictures and information. Very helpful, friendly and professional. They even offer a shuttle so I didnt have to wait there. Love them!!

Name: m****** s******
Date: 2023-02-11 16:56:32
Rating: 5
Comment: Very friendly. Good service. And good taste on where they eat lunch!!

Name: M**** O*********
Date: 2023-02-11 00:42:28
Rating: 5
Comment: Very easy to work with. We would go back for other repairs.

Name: A**** H***
Date: 2023-02-07 16:07:29
Rating: 5
Comment: I popped in here on 2-3-23 when my car was having severe issues shifting gears. They immediately knew what I was talking about when I was describing what was happening and hooked my car up right then and there to the tester and confirmed the suspicions. Jim brought me into the garage to show me what I was dealing with and wrote down what I needed to fix it on my own to save money. I fixed what they said it needed and I havent had an issue since. Extremely impressed and have already recommended them to 4 people, and Ill continue to do so! Thanks Guys!!

Name: C****** C*******
Date: 2023-02-05 01:17:00
Rating: 5
Comment: Very professional very satisfied

Name: D***** B********
Date: 2023-02-02 18:53:57
Rating: 5
Comment: The staff is very friendly and let you know what is or was wrong with your vehicle I have had all of my vehicles work done by them and I wouldnt trust anyone else to work on them but theses guys. Best automotive shop ever.

Name: J** H******
Date: 2023-02-02 12:06:57
Rating: 5
Comment: Our car warning lights came on as we were leaving for a long trip. Called Christian Bros (Plainfield) and they got me in right away, diagnosed the problem and fixed it in 30 min. It was an easy fix so they didnt even charge me. Very happy with the service and scheduling accommodation. Enabled us to go on our trip with only a minor delay. I will definitely use them in the future!

Name: O* C******
Date: 2023-01-27 13:42:40
Rating: 5
Comment: These guys are great I made an appointment the day before for a noise I was hearing from engine , I drop it off and before I could get a ride they Diagnosed the problem very good customer service I would recommend to anyone, thanks Christian Brothers.

Name: B*** M*********
Date: 2023-01-22 01:39:20
Rating: 5
Comment: Excellent service! Knowledgeable mechanics who communicate well.

Name: K******* J******
Date: 2023-01-19 01:15:36
Rating: 5
Comment: Everything is repaired perfect

Name: M******* P******
Date: 2023-01-18 18:35:04
Rating: 5
Comment: These guys are great! My check engine light came on and my car started shaking on the way home from work on a Friday evening. I was unable to find anyone to work on my car during the weekend, so I called Christian Brothers on Monday morning. They were able to take my car that morning and they shuttled me home so I didnt have to wait there. Within a short time, I received texts asking for more information to pass on to their tech. I then received a very detailed diagnostic report of what needs immediate attention, what is recommended, and what looks good. They included links that provided more information on what the parts do so you can make an informed decision, and they include the cost for each repair. There were photos of various parts of my car to show their condition, whether good or bad. It reassured me that they indeed looked over the critical areas of my car, rather than just taking them on their word. At the end of the day, I picked up my car and it is running perfectly. I am especially grateful since I had to drive during the recent blizzard. Everyone in the office and also the shuttle driver were respectful and welcoming. I am so grateful to the Plainfield Christian Brothers and will be taking my car to them from now on.

Name: M******* O****
Date: 2023-01-17 23:07:12
Rating: 5
Comment: Very professional and organized automotive shop. Price seemed reasonable for the services performed.

Name: G*** B*****
Date: 2023-01-14 16:09:33
Rating: 5
Comment: Outstanding in every way!

Name: J*****
Date: 2023-01-13 21:25:45
Rating: 5
Comment: I chose this place randomly and I was quite impressed. They got my car in VERY quickly and diagnosed it and then drove me back and forth to my home several times so I could get my daughter to and from school because a part needed to be special ordered. I would like to see the fee for them diagnosising the problem being waived if you have the work performed there, like other shops I have dealt with in the past, but overall still impressed with the staff and how friendly they all were. Will definitely be back if something comes up.

Name: K*** R******
Date: 2023-01-12 01:49:29
Rating: 5
Comment: Ive lived in this area over 20 years and have gone to the same auto shop. My last encounter made me look for a new place this time when I had issues with my Toyota. I didnt want to get taken advantage of being a lady and Christian Brothers had raving reviews. I dropped off my car the night before and they text me by 9:30 the next morning with what the issue was and how much it would be to fix it. (which was on point) I signed off right on the text and they text me again in less than an hour later that it was done..Ah-Mazing =) and whats even better is the shuttle service thats offered which is soo nice when ur in a pinch with no ride. You guys Rocked it and I was thoroughly impressed

Name: A**** A
Date: 2023-01-02 06:54:41
Rating: 5
Comment: They were able to get me an appointment for tire repair within 2 days of calling. Also allowed me to add an oil change while I was there. The reception area was warm and had a friendly vibe. I was offered coffee too. Prices are reasonable.

Name: M*** H***
Date: 2022-12-29 01:06:10
Rating: 5
Comment: Could not have been more satisfied. Had a light malfunction warning appear on dashboard. Was able to get in the next day and repair was completed in 15 minutes. Thank you.

Name: L*** M********
Date: 2022-12-15 23:41:32
Rating: 5
Comment: Honest, quick, and thorough!

Name: M***** G****
Date: 2022-11-16 19:30:57
Rating: 5
Comment: Had Christian Brothers bleed my brake/ABS system after self performing a brake change (calipers, rotors, pads) at home. Brought my truck here after my Father had had good service, and was happy I did so. Great communication, timely work, and competitive pricing. I would recommend Christian Brothers to anyone looking for automotive repair.

Name: J*** A*******
Date: 2022-11-16 13:36:13
Rating: 5
Comment: What an amazing company. Courteous, professional, and friendly. Loved the pictures and description of items found during inspection. The shuttle service made it so awesome. They are my forever go to for my car. Trust them 100%.

Name: M****** B****
Date: 2022-11-12 00:09:04
Rating: 5
Comment: They went through numerous scenarios with our seat adjustment motor including trying to source rebuilt parts to try to find the most economical and effective solution. Ultimately, they found a frayed wire was the culprit and saved us $600. That kind of transparency, honesty and customer service will bring us back. Wish they worked on RVs!

Name: M***** G*********
Date: 2022-11-10 13:34:07
Rating: 5
Comment: Sent photos, answered questions, done quickly. Thank you, will be back.

Name: M******* G******
Date: 2022-10-29 01:23:38
Rating: 5
Comment: I brought my truck in for a weird sound it was making. Was hard for them to pin point. But after much inspection, they found it. One of the mechanics said the whole 18 years at Ford, he never seen this before. I love the fact that even when I work across Plainfield, they wanted to make sure I got there safely and gave me a ride. I have since gone back to them for multiple repairs. And I will ALWAYS go there !!Thanks to the hard working Crew !Michelle

Name: M** G*****
Date: 2022-10-26 22:00:13
Rating: 5
Comment: Trevor, Casey, Sam and the whole squad will certainly take care of your auto needs like the professionals they are

Name: E*** V*********
Date: 2022-10-14 23:26:33
Rating: 5
Comment: Friendly, trustworthy and fair prices. Each employee was open to discuss what was happening with our truck. They gave opinions based on safety and longevity of the vehicle, not on them making another sale. 100% would recommend this location to anyone else needing work done on their vehicle.

Name: L******* C*****
Date: 2022-10-14 19:53:29
Rating: 5
Comment: Easy in and out! Repair/alignment was done quickly and correct. Car drives down the road nice and straight. Needed an alignment after I made tie - rod and ball joint repairs to my Ford Fusion. These guys were great. On-time ready for me when I arrived. Got me right in and out. Less then an hour. I was impressed. Free Candy and Beverages in lobby. Gotta like that! Id recommend these guys for you car repair needs. They are top notch! Thanks Guys!

Name: L**** S******
Date: 2022-10-13 18:25:49
Rating: 5
Comment: They were very friendly and professional and efficient…Communication was awesome…definitely recommend!

Name: C*** P*****
Date: 2022-10-07 00:47:10
Rating: 5
Comment: They nailed it!! Transmission replacement and drive line service on my jeep, and general service/oil change on my wifes kia. Honest, timely, and fair price. Both vehicles are operating beautifully.

Name: G***** K*******
Date: 2022-10-05 21:21:10
Rating: 5
Comment: By far the best place I have dealt with to fix my car. They did in very quick and even saved me some money! Highly recommend taking your car here for any repairs. They are honest and trusting. Wont be taking my cars anywhere else for repairs!

Name: S***** R W****
Date: 2022-10-03 18:33:59
Rating: 5
Comment: Friendly people, very informative..

Name: M****** G****
Date: 2022-09-12 21:42:52
Rating: 5
Comment: This place is the best! The staff (Sam) was helpful in explaining the process and the work was done on time and as promised. Very professional and the on line communication was outstanding! I won’t go anywhere else.

Name: S**** S******
Date: 2022-09-03 23:34:43
Rating: 5
Comment: We had the fuel pump and lines done and we are really happy with it!

Name: L*** G********
Date: 2022-08-25 20:44:58
Rating: 5
Comment: Honest and quality work

Name: J** R******
Date: 2022-08-21 21:49:04
Rating: 5
Comment: Was impressed and will return ty for your honesty

Name: G***** B***
Date: 2022-07-31 19:20:39
Rating: 5
Comment: Appointment reminder, detailed estimate, and progress texts. Shuttle service available. Timely texts and service. Pleasure to business with

Name: c*********
Date: 2022-07-29 20:26:43
Rating: 5
Comment: Got my new vehicle inspected 2pm on a Friday. By 3pm they gave me a thorough detail of my vehicle and identified some worn brakes. By 4 pm my SUV had brand new brakes installed. They even drove me home and picked me up in between. In 2022. Absolutely shocked.

Name: D*** S******
Date: 2022-07-24 16:07:14
Rating: 5
Comment: Wanted the locking lug nuts removed because the tool I had broke. They gave a range of options and luckily for my sake the most inexpensive one worked. Then they also fixed a brake caliper that was no longer working. Definitely will go back to them for any future issues

Name: T** D****** W*****
Date: 2022-07-23 16:30:53
Rating: 5
Comment: Outstanding people! I had a broken down VW, and they went absolutely above and beyond to help me out. Honest and trustworthy. I won’t take my vehicles anywhere else.

Name: D*** D***
Date: 2022-07-14 18:12:26
Rating: 5
Comment: The future is here: A text containing a link to Inspection Reports and Estimates for repairs was sent ASAP, leading to a SUPER user friendly and informative digital interface with pictures of my vehicle, as well as training videos explaining common problems.The shuttle service is AMAZING and so smart / convenient. Well done, bravo, you win my business just for these above qualities - not to mention the super in-detail repair jobs with upbeat, friendly service & quality care for both of my vehicles.Thanks to Jim, Casey, and every tech / employee @ Christian Brothers - keep up the amazing work!-Dave

Name: M**** J*******
Date: 2022-07-13 20:24:10
Rating: 5
Comment: Ive gone to CBA twice now and I refuse to go anywhere else. Theyre fair and trustworthy, providing rides with their shuttle service to and from work/home/wherever. As a young woman I never feel like they take advantage of my limited car knowledge or talk down to me like Ive felt at other auto shops. Theyre just all around great.

Name: O****** U*** (*****
Date: 2022-07-13 01:37:33
Rating: 5
Comment: Absolutely loved my experience here! I was definitely blown away by the customer service, quick turnaround time, and professionalism. They have a shuttle service, and so, they took me home and picked me up when my car was done(!!!). They were so knowledgeable and explained things very well. I also especially liked the diagnostic inspection report that I received. They provided pictures of my car parts and also distinguished which issues required attention or are recommended to get serviced. Because my car tires also needed to get replaced at nearby tire shop, they were kind enough to take my car there for me. Truly an amazing experience and so grateful for the team looking at my car at short notice! Thanks to them, I safely made it to my important long-distance appointment the following day!

Name: G******** H*****
Date: 2022-07-11 15:09:56
Rating: 5
Comment: Ive been to a few of their locations and have had a great experience at all of them.

Name: A**** K
Date: 2022-07-06 17:03:44
Rating: 5
Comment: They have been servicing both of my vehicles for about two years now. Repairs are done for the estimated price and there is no upsell. The best part is that they warranty their work for three years. I had my blower motor repaired two years ago and when it went out again last week they repaired it at no charge.

Name: V******* M****
Date: 2022-06-26 23:09:01
Rating: 5
Comment: Great group of guys. Pretty professional and really down to earth people.

Name: a***** l******
Date: 2022-06-25 00:56:18
Rating: 5
Comment: These guys know what they’re doing! They are always kind and informative and get my services done well and in a timely manner. I will not bring my vehicle anywhere else!

Name: M***** G********
Date: 2022-06-07 17:14:19
Rating: 5
Comment: Great experience with CBA. The Plainfield location was phenomenal. Great customer service and care. Very professional.

Name: J****** M***** (******
Date: 2022-05-30 14:07:57
Rating: 5
Comment: Dropped off a car and they were professional.

Name: R*** T******
Date: 2022-05-19 23:44:56
Rating: 5
Comment: Very professional. Exceptional service. Exceeded expectations. The representative remembered my first name from the initial phone call until the completion of the repair. Their use of online technology is like no other. They diagnosed my vehicle and took photos of the areas needing attention. They sent a link where I could access the diagnosis and view the pictures. The online report was well organized and easy to understand. The diagnosis was organized into critical repairs versus recommended repairs. I authorized the repair late afternoon and the vehicle was ready for pick up the following morning and the cost was consistent with the estimate.

Name: A R
Date: 2022-05-19 15:30:38
Rating: 5
Comment: Trustworthy & truthful. Picking not only a honest but skilled auto repair shop can be a shot in the dark, this is the place to go. The team here blew me away with their customer service first and foremost. All associates were polite, friendly, informative, respectful and cheerful. The appointment times were exact, no waiting or having to call to see when the car would be hoisted, the communication was fluid, there was no aggressive overselling tactics and there is a genuine feel to their front office. The overall bad reputation of mechanics and auto shops was put to rest during my visit here, especially as a first time customer. They even offer a digital diagnostic so you can review all documents and pictures on your own time, as well as a free shuttle. If you are looking for a new shop to take your vehicle and unsure where to trust, I would definitely recommend giving this shop a chance. Keep up the great work and customer service.

Name: N*** H******
Date: 2022-04-22 21:24:48
Rating: 5
Comment: Had car towed in on Sunday, and I drove out of their shop on Monday at 1 pm. They told me everything they would recommend I do to the car. I agreed to half of their recommendations, and never once did they try and upsale me. Not only that, everything they suggested to me was all done through text. I clicked on the items I wanted repaired, and they repaired them. I didnt talk to anybody until I went and got my car from them. I am sure I could have called and talked to someone there, but everything was clear so there was no need.

Name: K*** W********
Date: 2022-04-22 15:21:05
Rating: 5
Comment: I am Definitely going back there again ! They were Very honest and upfront with me about my vehicle ! Highly recommended !

Name: M***** V****
Date: 2022-04-13 21:45:08
Rating: 5
Comment: They took care of my CRV!!! I TRUST THEM. NO other words of explanation needed.

Name: M*** S****
Date: 2022-04-07 18:23:07
Rating: 5
Comment: Casey is a great service writer. Always friendly upfront about about cost. Ryan is a great technician very trustworthy. So thankful for a great place to take our vehicles

Name: A***** O******
Date: 2022-03-10 21:23:21
Rating: 5
Comment: Everyone was very friendly, helpful and honest. We were given a quote and turned out to be way less as some jobs didnt need to be done once the job got started. Some places would have just done it to make the extra money. We will definitely be back.

Name: S**** K**********
Date: 2022-02-26 18:32:19
Rating: 5
Comment: Very professional and friendly. Get it in , get it fixed, get it out.

Name: T** N***
Date: 2022-01-22 13:22:59
Rating: 5
Comment: Jim made me feel like he was after my best interests. The entire process was explained to me in advance of handing the keys over. I was in “the drivers seat” able to make informed decisions with the mechanics findings and formatted recommendations. It was nice to have time to think about the information before feeling I needed to make a decision about what to have the mechanic do next. The mechanic came from my manufacturer and had extensive experience working on the kind of issue I had. The whole experience instilled confidence in me. I would absolutely recommend this shop to anyone looking for work to be done. Thank you!!

Name: J******* M***
Date: 2021-12-13 23:09:52
Rating: 5
Comment: Professional and prompt! I stopped in, unscheduled, as my passenger side low beam headlight had went out. The team got me in within 20 minutes and had me on my way just about 10 minutes later. Quick. Professional. Friendly. Highly recommended!

Name: J*** W****
Date: 2021-11-20 16:46:03
Rating: 5
Comment: Excellent service and very pleased with the results! Highly recommend!!

Name: B*** K*****
Date: 2021-11-17 15:47:51
Rating: 5
Comment: The staff was very friendly when scheduling and dropping off/picking up. What I thought was truly innovative and helpful was how they communicate to the customer. After inspecting the vehicle, they will text you a report with photos of the found issues along with an explanation of what each issue is. Then, they will send you a detailed estimate where you will approve/decline each recommended service. It was all very easy and well explained. Obviously, the most important thing here was that the work was done correctly and at a reasonable price. No complains here. Will definitely use them again in the future.

Name: C**** N*****
Date: 2021-11-11 00:54:13
Rating: 5
Comment: Fantastic experience! Jim was an absolute pleasure to work with and very helpful. Will highly recommend and they have definitely earned 100 percent of my future auto repair business.

Name: M****** P********
Date: 2021-10-29 23:19:21
Rating: 4
Comment: Great customer service! Happy with the service. But there prices are too high

Name: B** S*****
Date: 2021-10-28 23:03:40
Rating: 5
Comment: The team at the Plainfield location was incredibly friendly, kind, great listeners, and answered all my questions. I made an appointment and they held the time and welcomed me on arrival. They did the work for a fair price and did not try to upsell me on anything else but what I needed done. I even got to speak with the mechanic himself which was nice.

Name: C***** R***
Date: 2021-10-27 14:48:08
Rating: 5
Comment: Being able to have the online portal where you can see for yourself everything that the diagnostic team finds is very helpful to feel confident in the work they do. Turn around time was very quick and the work was done right.

Name: G***** P*******
Date: 2021-10-21 18:17:48
Rating: 5
Comment: Friendly and attentive to my needs. They were able to get me in and repair my car the same day. Courtesy rides to and from home while the worked on my car. Very clean and comfortable waiting area.Thank you for your excellent care.

Name: T****** R******
Date: 2021-10-17 18:27:21
Rating: 5
Comment: I took my 2016 Honda Odyssey here yesterday for a free oil change that they were offering. My appt was not scheduled until 12:30pm, but I got there at 11:30am. Casey was the man who greeted my at the counter with a warm and gentle smile. I was told I could stay at the center until my oil change was done. I had my 13 year old son and 4 year old nephew with me. We were offered Halloween goodie bags, donuts, cider, even a juice box for my nephew, and toy cars to play with! They were done within 20 minutes! Casey also said there was a smaller red brake light out that they replaced for free! I will definitely be going back and ready to pay next time. Exceptional service and a great welcoming and clean center.

Name: C H
Date: 2021-09-30 19:35:56
Rating: 5
Comment: I had an exhaust manifold leak and these guys did a great job getting through the rust and fixing it up. It came back with a minor new problem that they went ahead and checked it out after I brought it back in. It turned out to be a coincidence and not their fault, but they went above and beyond and took care of it at no charge. Great guys and I’d be thrilled to recommend them to anyone who needs work done on their vehicle. Very clean and nice shop too.

Name: J*** W******
Date: 2021-09-04 14:08:09
Rating: 5
Comment: Professional and extremely quick. I arrived early and they started right away, getting me back on the road in no time.

Name: C**** L******
Date: 2021-09-03 14:09:45
Rating: 5
Comment: I highly recommend Christian Brothers Automotive! They rescued me out of a very frustrating situation with a dead minivan in the Dollar Tree parking lot behind their shop and worked with my husband and I on fixing it. Very clean and comfortable waiting room! I really appreciated how I was treated and the care they took to help me. They even brought me home so that I didnt have to figure out a ride. Go see them for your repair needs!

Name: G**** N****
Date: 2021-08-30 20:07:05
Rating: 5
Comment: Have been to the other Christian Brothers Automotives in the area many times. This was my first time at this one and as expected they did a great job. They always communicate through the process and make sure I understand and agree to the work being done. They are definitely slight more expensive than other shops but they give a better warranty and they stand by their work. Since moving my car repairs to Christian Bros (10+ years ago) my cars run better for longer. I will always bring my cars here!

Name: F** C****
Date: 2021-07-23 16:21:39
Rating: 5
Comment: Service was above what I expected and everyone took pride in how they deliver such an amazing experience. Its hard to find a service provider that is absolutely honest with what you need and what you dont need, and the experience didnt feel like they were conning me into more work/labor than needed to be done. I felt valued.

Name: T** K*** i* C*****
Date: 2021-07-21 15:49:57
Rating: 5
Comment: They got me in for and appointment quickly and they were honest on what repairs were need to my car unlike the dealer has been!

Name: P*** M******
Date: 2021-07-18 12:55:01
Rating: 5
Comment: Made an appointment got in right awayWas greeted at the doorOil changed promptly

Name: R****** C***
Date: 2021-07-17 18:35:19
Rating: 5
Comment: We were travelling through the Grand Rapids area when our truck broke down on US-131 in the S-curves. We were towed to this location by a wrecker and within a matter of minutes they were able to tell us what was wrong and then they fixed it! We would recommend these guys to everyone! Great service, kind people and a great business! Thank you so much!

Name: L*** M****
Date: 2021-07-14 14:04:42
Rating: 5
Comment: Have been wonderful to work with. Help us out with insurance company

Name: R*** S**********
Date: 2021-07-14 13:51:24
Rating: 5
Comment: First time working with this company and they were awesome. I needed an oil change and I thought I might need brakes too. This is the first auto repair place that Ive seen send photos with a vehicle inspection via email. I do trust most mechanics words at auto shops because Im not a mechanic. However, the photos help give reassurance that my car is fully functioning on all cylinders. Turns out the brake pads have plenty of life(from viewing the photos) and Ill have them replaced at a later date. I will be back to continue business with the Christian Brothers Automotive.Thanks yall!

Name: T****** G****
Date: 2021-06-29 13:32:26
Rating: 5
Comment: First time using Christian brothers, and I have to say I couldn’t be more impressed. They are professional and polite. It’s almost as if they realize dealing with car issues is stressful enough without having to deal with bad attitudes I’ve seen at other shops. I’m sure I could have gone a cheaper route, but they are very reasonably priced and you get what you pay for, a job well done instead of some hack using duct tape and zip ties to save you a couple bucks. I’ll be back next time any of my vehicles need anything. Like I said at the beginning, I was very impressed with the entire experience.

Name: J****** N******
Date: 2021-06-23 16:20:29
Rating: 5
Comment: Very nice pleasant manager and also very good techs I know thats at the shop as well they would do a very good job to your vehicles you can count on Christian Brothers on Plainfield Avenue.Ne

Name: P**
Date: 2021-06-02 16:20:57
Rating: 5
Comment: The customer service at Christian Brothers Plainfield location is outstanding! I was very impressed as a first time customer as they got me in right away, had repairs and new tires all in one day. Very honest, friendly, and excellent customer service. I highly recommend this place to others.

Name: M*** V********
Date: 2021-06-02 14:23:21
Rating: 5
Comment: Great people. Prompt & professional.

Name: K*** D
Date: 2021-05-30 12:50:00
Rating: 5
Comment: They did a great job for us on our Honda CRV. Explained things well and felt like the price was fair for the work completed.

Name: L*** P****
Date: 2021-05-18 13:24:02
Rating: 5
Comment: Christian Brothers Automotive it’s a brand new building that is both clean and welcoming. Upon entering I was greeted with both courtesy and professionalism and I was shown to the waiting area where I enjoyed a free beverage while I waited for my cars oil change to be completed. Free snacks are also available, of which I did not partake on this occasion, but I plan to do so in the future. The mechanic who serviced my car did so with professionalism and completed the job in a timely manner. He also took pictures of my car’s potential problem areas in the future and showed me on my car where those problem areas were. I gave Christian Brothers Automotive a five out of five stars and I plan to use their services in the future.

Name: d h******
Date: 2021-05-11 18:39:18
Rating: 5
Comment: Great service I authorized a repair job that didnt need to be done and instead of doing it anyway and charging me they explained why they didnt do that specific job. Its refreshing to see integrity in these times

Name: N***** J********
Date: 2021-05-11 00:31:17
Rating: 5
Comment: The prices were fair and the employees were professional. They even dropped me off and picked me up while they worked on my truck! Cant beat that for service.

Name: R***** K***
Date: 2021-04-29 15:29:15
Rating: 5
Comment: This shop is a very honest and professional business. I took my Chrysler Crossfire to them for some computer repair. They made a great effort to do the work, but did not have the software needed. They did not charge me for the shop time at all.All the staff and management were helpful and courteous. Appreciate dealing with an honest place like this.

Name: I** M**
Date: 2021-04-25 08:06:40
Rating: 5
Comment: This is a great little repair shop very friendly people I just deliver auto parts for ACI parts plus never had a vehicle serviced here but imagine the service is great

Name: A D*
Date: 2021-03-26 21:32:31
Rating: 5
Comment: Very pleased with the quick and friendly service. Waiting room was clean. Brought me home and picked up while vehicle was serviced. Took care of my situation quickly considering I didnt have an appointment. Would highly recommend them.

Name: a** w*****
Date: 2021-03-26 21:27:29
Rating: 5
Comment: Very fast and reasonable priced. Got me in and serviced quickly for a non scheduled Friday appointment. Even took me home and picked me back up while car was serviced. Would highly recommend them.

Name: J W
Date: 2021-03-22 04:13:05
Rating: 5
Comment: So I have lived in the Plainfield TWP area for many years and have had nothing but lack-luster experiences with most of the big name shops around. These guys are pure professionals that are extremely skilled, knowledgeable and genuinely great people all around who take customer service/care to a whole new level that will keep you returning for more outstanding service. Prices for most repairs are equal or less than others with a warranty that is second to none. I look forward to an ongoing life long relationship between us. Thank you for putting both customer and service back in its name again!

Name: D***** L
Date: 2021-03-20 19:59:54
Rating: 5
Comment: Outstanding service and Great people!! Took great care of my vehicle and were very professional. Explained everything thing they were doing and got it done in a very timely manner at a great value. I highly recommend Christian Brothers on Plainfield to anyone that needs auto service done.

Name: V**** B*****
Date: 2021-03-16 22:06:04
Rating: 5
Comment: They went over and above my expections. They had to troubleshoot a tough situation and did so quickly. Were very kind, I will definately use them again.

Name: H****** M****
Date: 2021-03-08 14:01:18
Rating: 5
Comment: We had our delivery vans driveshaft replaced by Christian Brothers. I was pleasantly surprised with the high level of service they offered. Excellent communication skills and an understanding of their customers needs are their biggest strengths! Well-done.

Name: J*** J********
Date: 2021-03-03 19:27:43
Rating: 5
Comment: Called and ask if they could do a front end alignment today AT 9 AM .They asked when i could get to them so they fitted me rite inn.very faire price and very nice to work with .

Name: m******
Date: 2021-03-03 16:36:49
Rating: 5
Comment: After getting stuck with a car that was over heating out of the wild blue, I was calling around and then seen the reviews about this place. Well to be honest I was a little hesitant. But after hearing they do shuttle after you drop off and pick you up..... I can not say enough about these guys!!!! Found more wrong after repairing the first set of items they found and even some how kept the original quote after replacing MORE. I have found a new lifetime shop. These guys kept me up-to-date on every step of the way. Even sent pics of things that should be repaired in time. Ryan and Jim are the best. Keep up the GREAT work guys!

Name: L*** C*****
Date: 2021-02-27 13:30:48
Rating: 5
Comment: From the moment you walk in the door you feel welcomed by the friendly and knowledgeable service representatives and the cozy waiting area. Whether the reason you are there for a simple oil change or a complicated I dont know what is wrong and other places can not figure it out, feel rest assured they will figure it out and fix it right.

Name: T**
Date: 2021-02-21 18:04:50
Rating: 5
Comment: They checked the entire vehicle, not just the error codes making sure the vehicle was safe to drive.Once the estimate was approved they got it fixed quickly and kept me updated.

Name: T***** A*******
Date: 2021-02-20 17:00:39
Rating: 5
Comment: Fantastic service. Text communication was clear, with links to photos of the repairs needs and transparent estimates. Definitely recommend! Our new auto repair home!

Name: B** W*******
Date: 2021-02-19 22:36:08
Rating: 5
Comment: I took them a van that eats batteries. These guys wont let that happen. Randy put together a solution that will fix my van for good. These guys mold patriotism out of raw steel. Dont be fooled by the orderly counter or waiting room. Theres freedom being forged by fire in that shop. Ill bet they breed bald eagles and stallions at night. Good luck to the competition, they have spears laced with freedom.

Name: S** H****
Date: 2021-02-10 15:00:22
Rating: 5
Comment: Finding a reliable mechanic is exhausting (literally), however, CBA has been the promised land we were looking for. Weve been using CBA for 5 years and couldnt be happier with the Plainfield location. Jim, their Service Manager, is the Shaq of Car Wisdom and Tom, the owner, spared no expense creating a top of the line shop.Based on what weve experienced here, Im positive the people working under the hood are just as great. Wed recommend them to anyone who asked.

Name: K*** P*****
Date: 2021-02-07 16:42:04
Rating: 5
Comment: I was referred to Christian Brothers and I appreciate their service. They gave me shuttle rides from and back to their shop, they sent a detailed estimate and some supporting photos which I hadn’t seen before, and the technology gave me a chance to approve or decline each line item. I thought that was interesting. Nice guys who seem to do quality work. I’ll go back.

Name: K***** M*****
Date: 2021-02-05 18:40:21
Rating: 5
Comment: Christian Brothers was respectful to me as a car-knowledge challenged customer. They communicated clearly what was being done, and the service was done on time. Thank you!

Name: D******* K*******
Date: 2021-02-03 01:09:10
Rating: 5
Comment: Great customer service to my daughter and I. Attention to detail. Love the video of the problem. Quick estimate. Free shuttle is a huge help!

Name: E**** S*****
Date: 2021-02-01 20:09:01
Rating: 5
Comment: Christian Brothers was great. They were able to get my car fixed in a few hours on a Saturday morning after it broke down the night before. They were very knowledgeable and great at communicating what needed to be done. They also provided a shuttle service once my car was ready to be picked up.

Name: A***** F***********
Date: 2021-01-30 16:59:20
Rating: 5
Comment: Great place! Great service!

Name: T** B*****
Date: 2021-01-29 17:43:09
Rating: 5
Comment: Had taken my car in for a tire repair only to find that it had to be replaced due to a punctured sidewall. While removing the tire, the mechanic inspected my front brakes and noticed the brake pad was completely worn down to nothing and advised that I should replace both the brakes and rotors. Unfortunately, the replacement tire had to be ordered so I left my car overnight and was given a ride home by the Tom MacInnes the owner. They called at 9:30 the next morning and told me the car was ready to pick up and discounted the repair bill by $70+. Obviously, I was very satisfied not only by the speedy service, but also at their professionalism!

Name: a f
Date: 2021-01-26 17:13:44
Rating: 5
Comment: Very prompt, professional and easy to work with. Shop and waiting area are a step above other garages and they utilize technology throughout the whole process to stay in touch. Went above and beyond - excellent service!

Name: R****** S*****
Date: 2021-01-23 17:23:02
Rating: 5
Comment: Great service and great price for my new battery! Very welcoming and very respectful as well!

Name: S**** S****
Date: 2021-01-23 13:20:26
Rating: 5
Comment: Very professional, courteous service. Thorough inspection with oil change and, despite expecting “some other thing” that should be fixed on my aging ‘03, no sales pitch that, “You really should get this fixed now”.They’ve certainly given me a reason to consider switching mechanics in the future.

Name: D** J******
Date: 2021-01-18 23:41:49
Rating: 5
Comment: Radiator replacement.

Name: S****
Date: 2021-01-15 16:47:55
Rating: 5
Comment: Awesome new facility with very friendly helpful staff that are happy help you! Drove me home in their vehicle so they could have mine for the day and didn’t have to rush while I was waiting. Gave me a prioritized list of what was urgent, what could wait, and what was in good shape for a 2009 truck. Great to have new auto repair in the neighborhood. Will use them again.

Name: V***** V
Date: 2021-01-15 16:33:59
Rating: 5
Comment: I was very impressed with their work! Came for the second opinion on my car and was more than happy! Very professional service, detailed report with pictures, friendly staff!

Name: M** K**
Date: 2021-01-12 16:47:09
Rating: 5
Comment: I met the owner, Tom when I dropped my car off the night before my scheduled service. Very nice guy and has a good sense of humor. The Service Manager, Jim is also a very nice guy and explained the service performed in detail.They use a system that will send you a text with a link to your vehicle assessment. It clearly explains any issues found and provides pictures so you can see for yourself what they found! Really great way to communicate!The quote came with a second text with a link and listed all services recommended. All you have to do is click the approval button and submit! They go to work from there. Couldnt be easier!Prices are competitive and as with any service on newer cars, can get pricey. Thats what is great about the approval system though. They will only perform the service you approve and youll know the cost. Its like Amazon for car repair!Thanks guys! Ill be definitely be coming back!

Name: H**** H*******
Date: 2021-01-12 16:39:19
Rating: 5
Comment: I was very impressed with the technology available with the service! I loved that they made me feel knowledgeable and informed when it came time to make the decision on which repairs I wanted to have performed. The staff is very friendly and professional. I would ABSOLUTELY recommend this company for anyone in need of vehicle maintenance/repair.