Cascade Automotive Service

category: Auto repair shop, Car repair and maintenance service
address: 6751 Old 28th St SE, Grand Rapids, MI 49546, United States
Phone: +1 616-957-0841
Monday7:30 AM–5 PM
Tuesday7:30 AM–5 PM
Wednesday7:30 AM–5 PM
Thursday7:30 AM–5 PM
Friday7:30 AM–5 PM

rayting: 4.9
services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: M H
Date: 2024-02-02 22:55:18
Rating: 5
Comment: After losing our local reliable car shop I called around. Crystal took tons of time to explain what they can offer and talk about what my car may need versus the huge estimate I got at the dealership. She got me in within a few days and they even dropped me off at home and picked me up when the car was ready. Tons of explanation and care to make sure I understand everything and what they recommend in the next 50,000 miles. Even mentioned their own coupons on their web site to help. I now have a new trusted car shop.

Name: D*** A********
Date: 2024-01-12 13:53:25
Rating: 5
Comment: Great bunch of technicians, owner is a awesome guy.. Great business.. do outstanding work! As more time has past, Ive had more dealings with cascade auto... and I have nothing to change... great auto repair facility..

Name: N**************
Date: 2023-09-30 14:55:46
Rating: 5
Comment: Clear communications, professional and fair pricing
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Name: D*** D*****
Date: 2023-09-20 11:25:58
Rating: 4
Comment: Good work, fair price, only negative is they did not offer any of the coupons they offer on website. I am a new customer and I feel they should have mentioned to me

Name: J*** a** K***** R******
Date: 2023-08-17 19:38:17
Rating: 5
Comment: Trustworthy, reliable and great at what they do.

Name: C******* D******
Date: 2023-06-30 19:26:19
Rating: 5
Comment: I would recommend this place to anyone with a vehicle. My family takes all our cars here and we’ve been going here for years. They are super reliable and trustworthy. They know their stuff. Period.

Name: M******** S*** O***
Date: 2023-06-07 00:47:06
Rating: 5
Comment: No reason to take your vehicles anywhere else!

Name: S*******
Date: 2023-04-22 00:57:12
Rating: 5
Comment: I called a few days prior to arrival for general information. My inquiry was about a specific service, how long it would take, if they had WiFi to work while I waited, and pricing.Called back the day before so I could schedule. Brought the vehicle in and chatted with Crystal about vehicle trends briefly. I’d just opened my laptop and they were already finished!In my case, there were no issues and it was so quick I wasn’t even charged.I love the history of this family owned business and supporting local is high priority.The building is clean and there is a comfortable waiting area within walking distance of restaurants if needed.Most importantly, already stressed by unrelated issues, I was relieved at the consistency of dealing with the same person. Crystal is not only knowledgeable and very efficient, she is super friendly and long term oriented about customer retention.I am appreciative of all of the above and look forward (in so much as anyone looks forward to repairs) to a productive relationship with these folks.

Name: K*** V********
Date: 2023-03-31 11:27:33
Rating: 5
Comment: I am blown away ……. The first time we brought our Audi here to have the alternator inspected they knocked it out of the park and we’re able to get us a very quick turnaround. Back on the road safely in a day. 😯This week we were having some issues after replacing the battery roadside, so brought it in to have them test the charging system. All passed and charging well. They helped me get the piece of mind knowing that it had been diagnosed by professionals ensuring it will be safe to get back on the road.But wait, there’s more ……They also offered to pick me up from my house to come and get the car. 🤔I don’t think I’ve ever had that level of service from an auto shop, ever. They went way above and beyond to take care of us & we are very grateful to know that our service shop doesn’t indeed care about its clients.Thank you all over at Cascade Automotive 🙏

Name: M*** W***
Date: 2023-01-27 23:50:45
Rating: 5
Comment: I was tired of just being a number and receiving subpar work from the dealership. I am glad I found Cascade Automotive and now bring all my vehicles there for repairs and routine maintenance. Having been there several times now and been through some major repairs, I have been impressed with the intention to detail and communication throughout the process. It is nice to know that I can actually get someone to actually look at over my vehicles and inform me of preventative items that might be coming my way. They always used quality parts (OEM in most cases) and offer advice on the different options that I have. You can’t beat the quality work at the prices they charge.

Name: B** S******
Date: 2023-01-26 22:53:47
Rating: 5
Comment: Took my car to other places and got an off feeling. They were fast and friendly! Did not try to sell me on more work, and answered all of my possibly naive questions. Good honest vibes!!

Name: b***** m******
Date: 2023-01-25 17:28:28
Rating: 5
Comment: Cascade Automotive offers friendly and knowledgeable service. Their lobby is clean and comfortable. Great team!

Name: C******** V**** H**************
Date: 2023-01-20 01:55:09
Rating: 5
Comment: Since living in town, we brought our vehicles to Cascade Automotive Services. Today, again the team proved to be honest, and fair game with explanations and insights as to when a particular repair would be required. In the words of the person on the phone today. It is not required to repair the particular failing item right away. It is safe to drive, and driving will not damage the vehicle and can be done at a later time. On another occasion when an emergency repair was needed the main Nissan dealer on 28th street quoted well over $1000 for on-the-spot repair and several parts extra. Cascade Automotive Services fixed the issue not only in 1/2 hour on the spot but for $68. What else is there to say? Thank you, Cascade Automotive Services leadership and team!

Name: T** G******
Date: 2023-01-14 07:57:22
Rating: 5
Comment: Great service and communication - would definitely recommend. Ive had 3 cars repaired here {Nissan, Dodge, Chrysler} they can fix anything!

Name: R*** S****
Date: 2023-01-13 19:58:47
Rating: 5
Comment: Excellent service from friendly and considerate people. They were transparent with the scope of work and fair with the costs associated. I am very pleased with the way I was treated and I will most definitely be returning for any future repairs my vehicles need.

Name: J** P****
Date: 2023-01-13 16:18:54
Rating: 5
Comment: Cascade Automotive did a fantastic job repairing my car. They replaced a front wheel bearing and it drives great. From the work to the customer service they were great!

Name: K** J*****
Date: 2023-01-13 15:29:33
Rating: 5
Comment: Outstanding service! I cant say enough good things about this place! They go above and beyond to make sure things are done right!

Name: J***** R***
Date: 2023-01-13 14:36:33
Rating: 5
Comment: Ive been taking all my vehicles to Cascade Auto for years now, with four boys and a construction company there is plenty for them to do. They have done multiple pre inspections and saved me on buying a junk car quite a few times. Our most recent trip there was to get a motor replaced in a Ford F-150. No matter the problem Adam and the guys always seem to give it their best effort.

Name: D**** U**********
Date: 2022-07-09 02:46:18
Rating: 5
Comment: Did a great job for a reasonable price as usual.

Name: K*****
Date: 2022-03-18 17:32:20
Rating: 5
Comment: Ive taken a couple cars there that most dealerships around here dont seem to want to deal with (Scion FR-S & Fiat Spider). Theyve been great every time Ive gone there. Very professional and nice people. Decent prices. I do recommend.

Name: J** D***
Date: 2021-11-15 19:13:39
Rating: 4
Comment: Its a bit pricey but you honestly get what you pay for, and my lexus is singing like a bird now. Crystal at the front desk is very nice and helpful 4/5 would recommend

Name: E**** B****
Date: 2021-10-24 20:37:39
Rating: 5
Comment: We take all of our cars here. The service is great!

Name: K***** I****
Date: 2021-10-19 03:13:42
Rating: 4
Comment: We’ve gone there for years, however Adam is no longer with them and it seems to have made a huge difference. Our Car was promised by end of business Friday. Called them before 5 o’clock and they said it wouldn’t be ready until Monday. Had to postpone weekend trip. When we called on Monday the bill was way over the quoted price when I ask why it was over he was rude. When you are paying a 1600 dollar I would think an explanation would not be unreasonable. I realize everyone has a bad day...but sheesh 1600 is a lot of money to me. 780 dollars of it was labor

Name: P*** S******
Date: 2021-10-04 21:48:04
Rating: 5
Comment: Fair prices and friendly service.

Name: J**** V*****
Date: 2021-08-14 13:40:26
Rating: 5
Comment: Great service with trusted pricing.

Name: C***** G*****
Date: 2021-03-28 01:18:46
Rating: 5
Comment: Honest, patient and excellent customer service.

Name: R** T*
Date: 2021-03-08 19:38:29
Rating: 5
Comment: In addition to the exceptional service I have experienced from them, they stand behind their work, which is a rare thing these days. I recommend them 100% and cannot see any reason to ever go anywhere else. Needless to say, I am a very satisfied customer.

Name: j**** p*****
Date: 2021-03-06 17:48:04
Rating: 5
Comment: Keith is best mechanic

Name: C****** J******
Date: 2021-02-13 22:04:56
Rating: 5
Comment: Very courteous!! All smiles!! Thoughtful!! Explained everything with detail!!

Name: R** S*****
Date: 2021-02-11 20:59:10
Rating: 5
Comment: Spoke with Adam about a transferrable warrenty from a previous auto shop on my tires because I had picked up a nail on my way home from work. He helped me get that squared away and brought me in that day to get it plugged but the warrenty company said they wanted it replaced anyway. So he ordered the new tire while I was there to get the old tire fixed. The tire showed up the next day and they squeezed me in before they closed to get it swapped out. Gave me a great price on labor and were extremely fast and on point from start to finish. 100% would recommend Cascade Atomotive.

Name: J** N****
Date: 2021-01-27 22:19:23
Rating: 5
Comment: Great service, great people. I highly recommend.

Name: M****** K
Date: 2020-11-13 13:44:42
Rating: 5
Comment: My experiences with Cascade Automotive have been great.

Name: R**** V***** J***
Date: 2020-09-16 14:48:14
Rating: 5
Comment: Thank you Cascade Auto. You continue to serve multiple generations of our family with excellence and integrity (and have been for decades). I personally appreciate Jeffs informative description of each problem discovered, probable cause, solution, future prevention and follow up inspections. Great communication skills. Thank you from all of us!

Name: N******* J******
Date: 2020-08-20 20:23:46
Rating: 5
Comment: Have brought my vehicle here twice now. Very quick, efficient, and friendly. Walk you through options and priced fairly. Highly recommend.

Name: A***** B*****
Date: 2020-08-20 20:11:25
Rating: 5
Comment: Awesome service, fast, friendly and knowledgeable staff

Name: S**** K*****
Date: 2020-08-09 04:07:13
Rating: 5
Comment: Jeff and his crew are Top Notch

Name: T**** H******
Date: 2020-07-17 15:34:32
Rating: 5
Comment: I’ve been taking my vehicles here for 3 years. This is far and away the best shop I’ve ever been to. The guys are super friendly, knowledgeable and just great people all around. Will always come back here.

Name: R****** V*********
Date: 2020-07-10 19:19:43
Rating: 5
Comment: From start to finish this has been the best auto service experience of my life. Will go back. Highly recommend.

Name: F** D******
Date: 2020-06-10 12:30:05
Rating: 5
Comment: Ive been in twice now and am impressed with their service AND attention to customer needs. Both times I was offered a ride into my office, knowing that I needed to get into work. That is very much appreciated!Both times work to my truck were completed the same day, without an appointment!Jeff and his team are the best and are now my new go to people for my elderly truck!

Name: K** E*******
Date: 2020-03-19 17:59:51
Rating: 5
Comment: Very nice people friendly. Talks and shows you everything about your car problems.

Name: D***** �******* B******
Date: 2020-03-16 20:18:19
Rating: 5
Comment: Full brake job and oil change. They Always do a great job.

Name: e******** 1*
Date: 2020-03-15 02:12:05
Rating: 5
Comment: Adam and his crew were honest about the immediate stuff which were my belts, unlike some places that tell you everything you need instead of just focusing on what you need fixing now. Thank you Adam and crew!

Name: K***** H*******
Date: 2020-02-26 19:48:52
Rating: 5
Comment: I have brought many vehicles to have work done and I am never disappointed with their work or their pricing.

Name: P*** P***
Date: 2020-02-21 22:17:01
Rating: 5
Comment: Very Friendly Company. Help me out with all my vehicle needs. Had no troubles with them. Great people

Name: M****** C***
Date: 2020-01-23 22:51:35
Rating: 5
Comment: Class act! Not only did they get our surveillance vehicle in same day, they repaired the issue same day for a very fair rate!We will be back with more of the fleet! A+ ***** 5 stars.

Name: j** d******
Date: 2020-01-15 22:13:01
Rating: 5
Comment: If you want something done right then you take it to the pros. Thats exactly what these guys are ! Professional service at a reasonable price...

Name: J***
Date: 2019-11-23 04:04:46
Rating: 5
Comment: Excellent service. Reasonable prices.

Name: K****** B***
Date: 2019-10-16 13:07:08
Rating: 5
Comment: Quality work and the best price, they give you options of getting a used, rebuilt, remanufactured or new parts to fit your budget.

Name: J**** C***
Date: 2019-09-30 19:36:00
Rating: 5
Comment: Have been taking our family cars to them for the past 5 years and they have really help keep the cost down and very nice.

Name: S***** S********
Date: 2019-09-22 11:42:21
Rating: 5
Comment: Family owned business who treat you great and service is excellent!!!

Name: K*** U********
Date: 2019-09-12 16:03:28
Rating: 5
Comment: Fair honest and prompt. Nothing more to say!

Name: R***** M****
Date: 2019-09-09 07:25:25
Rating: 5
Comment: Very thorough and friendly

Name: S*** D*****
Date: 2019-08-19 16:00:49
Rating: 5
Comment: I would highly recommend Cascade Automotive Service. They do great work, have fair pricing and are honest mechanics. We have had several of our family members bring their cars there for repairs. They not only do great work but we trust their opinion. Thanks Cascade Automotive!

Name: a***** a*****
Date: 2019-08-12 19:33:40
Rating: 5
Comment: I had my breaks and calipers replaced elsewhere and I went to drive my kids to grab lunch ( we had a rough day) and just wanted some fresh air. I noticed my vehicle was making a grinding noice and it got worse as I kept driving , my neighbor told me to take it to Jeff before calling a tow truck. I’m glad I did, my vehicle wasn’t back together safely and they put it back correctly and got it done quickly. I am so thankful for them. I am also thankful nothing happened to me and my kids while driving unsafe.

Name: M*** T******
Date: 2019-08-10 21:40:25
Rating: 5
Comment: They do great work and are fair. The owner was very helpful and quickly addressed the issues we were having with our car. I would highly recomend this place.

Name: A*** B****
Date: 2019-08-08 12:27:57
Rating: 5
Comment: Awesome, friendly, knowledgeable and fair. When I say, I have a guy that can fix that. These are those guys!

Name: K** E******
Date: 2019-07-21 18:29:34
Rating: 5
Comment: This is the only place we bring our cars. Fair prices (always better than the dealership) and honest people. The car is always ready when it is supposed to be.

Name: N****** U********
Date: 2019-07-07 02:59:01
Rating: 5
Comment: Jeff and Adam (father and son) are honest mechanics. I know that sounds like an oxymoron but it’s not. They are solid, trustworthy, and helpful.

Name: D*** L******
Date: 2019-06-06 02:47:58
Rating: 5
Comment: Even though our first time there, the guys were great in helping with a dead kid car and in evaluating and fixing the next one... I was very impressed with the attitude of the people and the family atmosphere..

Name: D** J****
Date: 2019-04-19 01:11:24
Rating: 5
Comment: I would trust these guys inspecting and repairing cars. They are a stand up company. We appreciate these folks!

Name: Z***** K********
Date: 2019-01-15 20:03:50
Rating: 5
Comment: I am always SO impressed with the work that they do here. This is the only place I truly trust to be honest and always do great work. Everyone is always very kind and willing to help fit whatever you need done in whatever (reasonable) time frame. Thank you for all you do!

Name: M*** A*****
Date: 2018-11-05 18:17:08
Rating: 5
Comment: Many years ago Jeff and crew easily resolved a repair issue, which had eluded the dealership, since that time Cascade Auto has remained my repair specialist. Jeff and Adam will always give you expert advice, combined with repair options which are both accurate and economical. Throughout the years, Ive referred many friends and colleagues to Cascade Auto, and all have been appreciative of the excellent service. If you want to work with someone you can trust, Cascade Auto should be your first choice.

Name: L**** K****
Date: 2018-03-09 02:31:42
Rating: 5
Comment: Cascade Automotive does great work. They provide honest dependable advice. I highly recommend them.

Name: T*** T*****
Date: 2018-03-05 21:53:24
Rating: 5
Comment: Moved to GR in fall of 2016 and Cascade Auto was referred to me by a friend who has used them for years. They have done service for me on 2 vehicles, and todays visit was on my business vehicle. If your criteria in finding an auto repair shop is establishing a long term relationship between you / your vehicle & the shop that works on it, dealing with honest & straight shooting people, quality of work and the care taken in doing that work then Jeff & Adam ARE your now your guys also & Cascade Auto IS your place. Couldnt more highly recommend.

Name: L*** L********
Date: 2018-02-05 05:22:25
Rating: 5
Comment: Great garage! Good people

Name: M***** F*****
Date: 2018-01-25 10:45:30
Rating: 5
Comment: After a bad experience with a company in Kentwood I took my car to Cascade Automotive, Jeff and the team repaired the work the kentwood company was supposed to have done and more for less than what I paid originally. I remember driving away from the kentwood company thinking my car felt worse than when it came in. They were supposed to fix an oil leak, but in the weeks after it was worked on I was pouring oil into engine almost weekly. I was told I had a control arm issue and would have been charge full replacement costs if I did not want a second opinion. Jeff called me asking about the control arm informing me that the control arm had been undone and it just needed to be tightened back up. He fixed the leaks and the car now runs smoothly. I am extremely thankful for Jeff and his team at Cascade Automotive I really felt like they were honest when my previous experience left me feeling deceived.

Name: T*** B*******
Date: 2017-12-11 16:26:56
Rating: 5
Comment: Jeff and his guys do a wonderful job of providing service and explaining the process behind what they are doing and why it needs to be done. I highly recommend Cascade Automotive Service!

Name: A*** C****
Date: 2017-11-20 18:25:51
Rating: 5
Comment: Straight forward, friendly staff with fair pricing and quality work. We wont bring our SAAB anywhere else.

Name: C** B***
Date: 2017-11-14 14:36:23
Rating: 5
Comment: Great service at Cascade Automotive Service. They are very efficient. This was appreciated greatly. A sense of urgency when you dont have a car is very nice. They explain in detail what needs to be fixed get the job done right. They also open at 7:30 which is nice for early drop offs before work. I would recommend this service. Thank you!

Name: M****** E******
Date: 2017-11-14 01:41:08
Rating: 5
Comment: Since moving to the Grand Rapids area I went from repair shop to repair shop looking for a place that did great work and had fair prices. Went a decade before finding Cascade Automotive and now that is where I take my vehicles. They accurately diagnose the issues, fix things right, all at the reasonable price. I trust Cascade Automotive.

Name: G***** M*******
Date: 2017-11-06 16:28:15
Rating: 5
Comment: Ive had several cars serviced by Cascade Auto Services. They do a great job at a fair price. Perhaps more importantly, they are have shown the utmost integrity in working on my vehicles.

Name: T***** R******
Date: 2017-10-31 09:38:10
Rating: 5
Comment: They go the extra mile to do whats best for your car and your wallet.

Name: C****** M******
Date: 2017-10-25 15:49:06
Rating: 5
Comment: Cascade Automotive has always given us top notch service on all of our vehicles! And much better pricing than dealerships. Also love that it’s close to home and can walk home after dropping off my vehicle. Very reliable service, they have our trust!

Name: D***** P*****
Date: 2017-08-30 12:37:28
Rating: 5
Comment: Very fast and good maintenance done at a good and honest price. Highly recommend the Cascade Auto team, and I plan to use them for all future repairs on my vehicle.

Name: W**** H*******
Date: 2017-06-28 14:19:19
Rating: 5
Comment: Very fast, no padding the bill. Explained everything. In and out same day replacing a fuel pump and control module.

Name: J*** H*****
Date: 2017-05-23 13:15:11
Rating: 5
Comment: Always helpful; practical and honest advice; timely service.

Name: B** P*******
Date: 2017-05-06 21:12:46
Rating: 5
Comment: A great place to take your vehicle Roger worked on. Honest and friendly workers.

Name: D*** G******
Date: 2016-10-21 12:54:31
Rating: 5
Comment: Thanks, Jeff and Adam, for taking care of our vehicles over all of these years!

Name: N***
Date: 2016-10-07 17:20:29
Rating: 5
Comment: I really have to say I have a pretty long history of distrust for auto shops, these guys however, rock. Very welcoming feeling walking through the door and they really make you feel like they ACTUALLY CARE about your car, AND your business. This is our familys go-to place since we first used them a year ago, PLEASE keep up the great work guys.

Name: H*** G*****
Date: 2016-08-26 15:44:28
Rating: 5
Comment: My mother and I were on a roadtrip passing through the area and had some odd brake sounds and she brought the car by on a super busy day. The team spent more than 30min examining and driving the car before sending us on our way and refusing to let her pay anything. I wish it were always that easy to find a good and honest shop!

Name: J******* H****
Date: 2016-07-13 13:11:45
Rating: 5
Comment: Stopped by Cascade Automotive Services, my car window would NOT go up and it was going to pour. They were slammed busy and the Owner, Jeff couldnt get me in, but he took a look at it anyways. Jeff fixed it in less than 5 minutes and I was on my way. I appreciate him taking the time out his busy day to accommodate me. I had great service and would definitely recommend them to anyone and I will be back!

Name: L** & C*******
Date: 2016-05-04 15:12:45
Rating: 5
Comment: Excellent, honest, and fast work with reasonable prices. I have worked with many shops and dealers maintaining our company fleet, and Cascade Auto has been the best on all levels. They have done great work on my personal vehicle too. Highly recommended!

Name: I**** E******
Date: 2014-10-08 23:27:40
Rating: 5
Comment: So honest and down right genuine, I am definitely anchored to this company and its phenomenal work ethic! Thanks Jeff!

Name: L**** R********
Date: 2014-01-13 03:08:10
Rating: 5
Comment: Cascade has a very knowledgeable staff on site. They are very honest and great to work with!

Name: E*** K**
Date: 2013-08-12 23:30:38
Rating: 5
Comment: Thanks to the Cascade Auto team, you guys make it so easy!

Name: A*** L*****
Date: 2013-06-21 19:30:49
Rating: 5
Comment: Fast, courteous, no surprises. Couldnt ask for anything more, truly.

Name: M*** F***
Date: 2013-05-10 20:31:15
Rating: 5
Comment: Good staff, great service and knowledgable about what!

Name: J***** R********
Date: 2012-12-22 21:42:20
Rating: 5
Comment: We love you guys. You are honest, helpful, give me rides to work, pick me up and bring me back to get my car. Oh, and you do great work as well.Ill love you more when you can tell me that the Suburban is no longer worth investing money in. Smles.