Car Center

category: Auto glass shop, Auto body shop, Auto bodywork mechanic, Auto dent removal service, Auto electrical service, Auto repair shop, Brake shop, Transmission shop
address: 10811 Northland Dr, Big Rapids, MI 49307, United States
Phone: +1 231-796-6006
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM

rayting: 4.8
services: Service options: On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,

Name: s***** b*****
Date: 2024-02-19 20:37:06
Rating: 5
Comment: Everyone was so nice and friendly. Pick up my car when it was finished the interior looked so much better then I left it. My bumper looks great, color matches as it should. My car was washed and detailed. I would recommend Car Center for all of your body shop needs.

Name: S***** M*******
Date: 2024-02-11 22:28:13
Rating: 5
Comment: Absolutely phenomenal customer service! No one else could even come close to getting my car in, let alone done, in the time Car Center did. It looks beautiful! From the first inquiry of, how do I get this started, to picking up my finished car, was amazing and easy. If Im ever in need, Ill drive the hour and a half to go to them again. Thank you Car Center!

Name: M** D****
Date: 2024-02-11 18:47:47
Rating: 5
Comment: Care Center is a great place for body work.Efficient, quick and personal.When so many places do the same thing, what truly separates them is how well they treat you during the process, and the level of service offered.Hadley kept me informed through the entire process and I never felt hurried or rushed to leave.She took care of getting me a rental, calling and scheduling with Enterprise. When it took longer for my part to arrive she explained how the delay would not impact my timeline, and when to bring the car in.The work has been done well, the repair looks great.I highly recommend Care Center for body work.Also to Care Center Hadley is a champ, and you need to keep her happy.
Click here to view more comments

Name: R*** V******
Date: 2024-01-04 22:39:42
Rating: 5
Comment: If I could give Car Center 10 stars I would. They do great work quickly, exceeding expectations. Hadley was wonderful, keeping me informed and she was so helpful and pleasant. The guys made my car look like new again and deserve a huge thank you. If you wreck your car (and I hope you don’t) Car Center is the place to go. They went above and beyondI can recommend them without reservation. Thank you Car Center for a fantastic experience.

Name: B** B*******
Date: 2023-12-30 18:21:29
Rating: 5
Comment: Great customer service. Communication was excellent. Thanks

Name: R****** K********
Date: 2023-12-02 19:32:50
Rating: 5
Comment: Yikes, life is so busy! But we would be remiss not to mention the excellent service we had from the friendly people at Car Center in Big Rapids, Michigan. Its been over a month (about five weeks) since I drove from out of state to pick up my car which had been totaled by insurance after being backed into by truck stopped ahead of us at a stoplight. The damage included: a busted radiator, front body panels passenger side door panel, headlights and all the plastic bits, hoses, lines, and brackets involved.We live in Illinois and were on vacation at the time of the accident. The differences in Michigan insurance law created a lot of hurdles for us to work through, yet Car Center was very patient and kind in storing our car (free of charge), given that we intended to repair.As I said its been about five weeks now, and we’ve put about two thousand miles on the car, and its driving perfectly. no problems at all – and it looks better than when we left for vacation! Car Center was really a key player that made all of this turn out well for us, and we are very thankful for their help!We think thats quality service that you can expect from Car Center. But what was really above and beyond was the professional friendliness in every interaction which we had with them. There was absolutely no snag or surprise over details with Car Center. That was such a relief in the context of dealing with insurance claims across state-lines and arranging pickup from six hours away!

Name: I**** C******
Date: 2023-11-09 20:27:57
Rating: 5
Comment: 10/10 customer service, very accommodating and helpful

Name: D**** H***
Date: 2023-09-01 21:56:59
Rating: 5
Comment: Dropped off my truck on Tuesday and got it back on Friday. Car Center did a great job! The repairs are perfect and will definitely be taking any future business to them!

Name: D****** W***
Date: 2023-08-23 13:42:35
Rating: 5
Comment: Very professional kept me updated the text message and phone calls did a professional job on my F-150 2013 truck for the bumper and the tailgate just very friendly group of people nice atmosphere very clean facilities

Name: C R******
Date: 2023-07-21 23:39:00
Rating: 5
Comment: Great work, very professional staff, and kept me informed the entire time while they repaired my truck.

Name: C**** A*****
Date: 2023-07-02 19:21:11
Rating: 5
Comment: Wow! What great service. The entire team was so responsive and kept us up to date on all the repairs. Would recommend for any college parents if kids need repairs!!! Thank you!!!!

Name: M****** S******
Date: 2023-04-02 13:23:26
Rating: 5
Comment: Car Center in Big Rapids did an amazing job with our RAM pickup. Our service writer, Cenyon was very attentive and professional. We received status reports twice a week and appreciate the communication! The repair to the damaged area was excellent and the added bonus was the detail cleaning that was done to the interior! We highly recommend Car Center of Big Rapids!

Name: Y***** E*****
Date: 2023-03-27 11:42:31
Rating: 5
Comment: They are spectacular thank you k

Name: S**** R*******
Date: 2023-02-14 12:56:56
Rating: 5
Comment: Excellent body shop work! Timely updates saved me from having to call. They even cleaned the interior! Highly recommend The Car Center

Name: G****** S*****
Date: 2023-01-12 22:46:53
Rating: 5
Comment: The team at Car Center were awesome. Communication was amazing with weekly updates throughout the whole process. My Subaru looked amazing. I would recommend them to anyone.

Name: A***** K******
Date: 2022-12-23 18:45:30
Rating: 5
Comment: The best place to send a car away to come back clean and whole 🤭 it is what it says it is! good people too.

Name: J****** S******
Date: 2022-12-21 17:16:46
Rating: 5
Comment: Always top notch service and workmanship. I will never go elsewhere!

Name: L*** S*****
Date: 2022-10-17 17:48:36
Rating: 5
Comment: Nice people in there never had an issue.

Name: L*** D****
Date: 2022-09-27 23:59:33
Rating: 5
Comment: Friendly staff that kept me informed of the process and even stayed late so I could pick up my car after it was finished.

Name: B**** S******
Date: 2022-07-07 19:58:11
Rating: 4
Comment: Helpful ppl

Name: J** D****
Date: 2022-06-12 20:03:46
Rating: 5
Comment: Great service

Name: D**** L****
Date: 2022-01-18 11:20:32
Rating: 5
Comment: I brought my Toyota Tundra in yesterday just at random and without an appointment to have my headlights adjusted. I had never been there before and had been turned down by other repair shops who wouldnt help me out. Scotts took my truck into the shop right away and 10 minutes later he brought it back out all done! They wouldnt even take any money for it! Wow I was amazed at how nice they were and will definitely be back! So great to have a business that actually cares about customers. Top notch! Many thanks 😊

Name: K** D***
Date: 2021-11-22 20:52:52
Rating: 5
Comment: They gave me an estimate for deer damage to my car in under 30 minutes. And explained the whole process for getting it fixed and working with the insurance.

Name: J** P****
Date: 2021-10-29 12:21:28
Rating: 5
Comment: Scotts is a great body shop to do business with. Friendly & competent service plus excellent craftsmanship. Five stars every time. 😉

Name: D**** P*****
Date: 2021-09-09 15:18:07
Rating: 5
Comment: Update...Sept 2021:Once again this business shows what it means to be professional. I stopped in for an estimate on a parking lot scrape on my door and Joe just went ahead and cleaned it then buffed it out so I couldnt tell there was any damage. Bravo and thank you once again. Great to have Scotts as a good neighbor!July 2020: What a professional staff! From the initial phone call to the final step of bringing my car to the door for me I couldnt ask for a better place to take my car for body repair.Timely updates by text and follow up phone calls from Joe to keep me posted as to the status of my car repair. After a phenomenal repair (cant tell it from a new car) they even washed the car, cleaned the interior and left a bottle of water for me. They even arranged the rental car to be there when I dropped off my car so I was never without transportation.Thanks guys, I cant say enough good about your company. Now can you give classes to other businesses so they can provide the same type of high service level you guys do?

Name: F*** B****
Date: 2021-09-03 21:04:33
Rating: 5
Comment: They were amazing! Car looks new

Name: B*** H**
Date: 2021-07-18 14:54:38
Rating: 5
Comment: Fixed my broken drivers window. They were all very courteous and timely. Much appreciated 😊

Name: P****** H****
Date: 2021-06-15 17:31:08
Rating: 5
Comment: Love mike, hes such a hard honest working person!

Name: K**** S******
Date: 2021-05-11 11:32:45
Rating: 5
Comment: They did an awesome job from the time you pulled into their business and pulled out.I would recommend them 100%.

Name: E******** R***
Date: 2021-03-16 03:06:37
Rating: 5
Comment: Amazing service. They made the made the process of repairing my Ford after it was rear-ended completely painless.

Name: T***** V***** B***
Date: 2021-02-17 20:56:37
Rating: 5
Comment: Amazing and kind staff! Everyone was super nice and very quick! They made my experience awesome and 10/10 would recommend them to anyone!

Name: L**** M*********
Date: 2021-02-04 19:05:58
Rating: 5
Comment: Needed a chip repaired in my windshield and Scotts gave me a quote that was significantly cheaper than other services in the area. Everyone I spoke to at the shop was very friendly, and the chip repair turned out great. When the owner pulled my truck up front, he told me that the work done was free of charge, and that I was all set. I will be recommending this shop to anyone who needs body or glass repair.

Name: N******* V********
Date: 2020-12-26 21:09:28
Rating: 5
Comment: Went above and beyond very satisfied

Name: L***** M****
Date: 2020-10-27 22:14:53
Rating: 5
Comment: Fast and friendly service! They communicated what was happening and car looked better than new!

Name: D***** N******
Date: 2020-10-19 18:05:58
Rating: 5
Comment: Great job on new windsheild on my 04 expedition Eddiebower

Name: J**** T****
Date: 2020-10-09 22:11:41
Rating: 5
Comment: I want to say a hugh thank - you to Mike ,at Scotts body shop,i dont know his last name, but he fixed a fog light ,fender, and side step panel on my vehicle for free!!!! Tons of graditude for your extreme kindness and generosity, God bless you all at.Scotts body shop, I would reccomend them to everyone and anyone who needs repairs on their vehicle. 🙂

Name: T*** K****
Date: 2020-09-23 13:16:32
Rating: 5
Comment: I got into a car accident with my new Ford Focus. Scotts was able to fix the car in less than a week and it was looking like new again.

Name: B***** B******
Date: 2020-08-31 18:02:29
Rating: 5
Comment: Out of the way customer service and friendliness!!!

Name: N********
Date: 2020-08-28 19:31:26
Rating: 5
Comment: Would like to thank all at Scotts Body Shop for their professionalism, communication and friendliness during a recent vehicle repair. Definitely recommend their services to other prospective customers. A job well done! Timothy S.

Name: L**** H*****
Date: 2020-08-04 19:44:47
Rating: 5
Comment: Very friendly and helpful.

Name: J**** K****
Date: 2020-07-28 23:39:46
Rating: 5
Comment: I was very grateful for the team at Scotts! Not only did they fix the rear quarter panel of my car in 1 day, unscheduled; I was pleasantly surprised when I picked the car up and realized they thoroughly cleaned the interior and exterior, as well. They charged me less than the estimate and were pleasant, kind, knowledgable, and honest throughout the whole process. I will definitely go there again and recommend to others!!

Name: l**** w**********
Date: 2020-07-26 00:26:31
Rating: 5
Comment: Hit a deer about a month ago. We took my car to @scottsbodyshop in Rogers Heights. They did an awesome job fixing my car. They contacted us with updates regularly and my car came back looking brand new, inside and out. Had one small issue we figured out after the fact I brought it back and they fixed it right away. I would highly recommend them to anyone needing body work

Name: D***** G*****
Date: 2020-02-18 17:40:11
Rating: 5
Comment: I had a run in with a deer and they were very prompt in taking care of everything for me from scheduling a day to drop off my jeep to taking care of the insurance aspect to text updates to keep me apprised as to how they were coming to delivering the jeep to my house when it was finished.They did a great job and the Jeep looks brand new again! I would recommend them to anyone who wants quality and timely repairs to their vehicle.

Name: D**** H
Date: 2020-02-04 08:30:48
Rating: 5
Comment: Great work, quick turn around.

Name: R**** K***
Date: 2020-01-26 01:33:13
Rating: 5
Comment: Scott’s Body Shop is run by top notch people that offer 5 Star quality service. Their customer service is amazing as well as their work. Some of the extra perks are offering shuttle service if needed and loving on your car by having it washed and detailed at pick up.

Name: M****** L*****
Date: 2020-01-17 16:10:03
Rating: 5
Comment: A terrific place to have your auto repaired! Professional work, great results. Outstanding customer service. They go above and beyond your expectations. I recommend them to everyone!

Name: A***** K*****
Date: 2020-01-16 17:19:43
Rating: 5
Comment: WONDERFUL EXPERIENCE. I had a big scratch on the fender that I needed to get fixed before turning in my lease and having to pay the damages. I took it here to get a quote. The lobby was beautiful, very clean, and welcoming. The staff was very friendly and helpful. Mike the owner came out right away and looked at it for me. He was very friendly and honest and just a good guy. He ended up taking care of it for me in 10 minutes and saved me a fortune in the process. I HIGHLY recommend this shop and will definitely come here in the future!

Name: C*******
Date: 2020-01-16 02:31:44
Rating: 5
Comment: I cannot thank Mike and his staff enough for all of the amazing work they did to my car. I couldnt be more pleased! It looks brand new! Highly highly highly recommend!

Name: K**** M*********
Date: 2020-01-06 23:34:12
Rating: 5
Comment: I hit a deer and smashed my car up pretty good. I called 5 different places before Scotts. Very happy I took my business to Scotts. When you walk in, the waiting room is so modern and clean. You are greeted with a friendly warm smile by the receptionist. Joe came right out shook my hand and we went to look at my car. The whole process was awsome. Joe called me every few days to keep me completely in the loop. I even received texts. The day I picked my car up i was so happy. My car was spotless inside and out. It was like i just bought her off the lot. All the employees at Scotts are great!I watched another employee interact with a customer, same awsome treatment. Shook his hand kept a smile on his face and was actually listening to him. I highly recommend Scotts Body Shop. Dont bother calling around. You will get everything you want and expect with a local business. Thank you so much 🤗

Name: B**** M********
Date: 2019-12-22 11:24:04
Rating: 5
Comment: Damage from hit & run while car was unoccupied:Fantastic repair facility! Mike kept us informed every step of the way via text messages. We were pleasantly surprised when we picked our CR-V up, not only was the work perfect but it was detailed inside and out including Armorall on the tires. Thanks to all at Scotts who worked with Fremont Insurance flawlessly.Highly recommended!Updated: Second time this year into Scotts, deer ran into us w/ extensive passenger damage from front headight to taillight.Again the service, courtesies and workmanship was outstanding. The replacement of the doors and trim were perfectly aligned and the paint job was flawless.You wont regret it....the only place you need to go.

Name: V****** M*****
Date: 2019-11-01 13:05:30
Rating: 5
Comment: Great auto shop! I came in for a small chip in my windshield. They fixed it within 30 minutes of me walking in the door and even gave the service to me for free. They care about building trusting relationships with their clients. Staff was helpful, Mike especially. Would highly recommend.

Name: B M
Date: 2019-10-29 14:02:47
Rating: 4
Comment: Made it right. Took my beloved truck in for a windshield replacement, chose Scott’s due to good reviews. Got the truck back and they had scratched the paint above the windshield considerably. Owner would not admit it was their doing but fixed the problem. I would return as they ultimately did as they were paid to do.

Name: S**** G*******
Date: 2019-09-10 22:48:02
Rating: 5
Comment: Fast and courteous service. Kept us informed all through the process of fixing our car.

Name: K*** H*****
Date: 2019-08-04 20:50:01
Rating: 5
Comment: They did an excellent job on our vehicle! They kept us updated throughout the entire process and had a very quick turnover. If needed, we certainly would go through Scott’s Body Shop again.

Name: K**** S******
Date: 2019-07-28 22:43:36
Rating: 5
Comment: Scotts was extremely helpful. My husband accidentally side swiped a rental car. Very stressful abd frustrating situation. We explained everything to them and they fixed it FOR FREE! The damage was not bad, buffed it out but the fact they were helping us out when they couldve made a quick buck meant so much to us! Thank you Scotts Body Shop!

Name: D**** H******
Date: 2019-07-21 17:04:47
Rating: 4
Comment: Friendly service. Reasonable price.

Name: T****** D*******
Date: 2019-07-12 12:17:55
Rating: 5
Comment: New to area, chose them because they had lowest price. I discovered they had the fastest service and went the extra mile to take care of my car. Dont hesitate.

Name: A** L R***
Date: 2019-06-28 14:53:55
Rating: 5
Comment: Would always recommend Scotts Body Shop! Top notch service and staff! No one ever wants to have to deal with having to get their vehicle repaired, but everyone at Scotts makes you feel welcome and they go above and beyond! Thank you once again for taking care of my vehicle!

Name: C*** A*******
Date: 2019-06-25 15:46:23
Rating: 5
Comment: Fast service with a smile. I walked in with a question and walked out five minutes later with an answer and a fix already completed.

Name: g***** g****
Date: 2019-06-20 14:49:14
Rating: 5
Comment: Vehicle was there for deer damage and was finished 3 days earlier than promised. Great job and very friendly staff. Looks like new.

Name: M*** R*******
Date: 2019-06-13 16:46:25
Rating: 5
Comment: Can I give them 6 stars?

Name: B******* W***
Date: 2019-06-12 22:24:41
Rating: 5
Comment: I have been to Scott’s twice now within this past year. They do a great job! This week I got my car back 2 days earlier than planned (they don’t waste time!) & it was vacuumed with a cold water waiting for me inside! Such friendly service from the front desk as well, highly recommend!!!

Name: K*** J****
Date: 2019-05-26 00:11:37
Rating: 5
Comment: Nice work, and were very friendly.

Name: M******* D******
Date: 2019-05-02 03:41:29
Rating: 5
Comment: I don’t normally write reviews, but these folks deserve a shout out. I went to them by recommendation and am glad that I did. All around very friendly staff. Speedy service. They kept me well informed on the repair progress of my vehicle. They made sure I got back my car before the holiday weekend.Also they pleasantly surprised me with an all out detailed cleaned up car. Super happy with the whole experience. I would return for future services. Thanks!

Name: K***** P*****
Date: 2019-05-02 01:22:10
Rating: 5
Comment: Absolutely amazing service. Friendly staff always on top of letting you know what’s going on. Through the whole process I am thankful they took the time to work out the issues with my insurance company. Joe Yost was the individual who worked with me. Thank you guys again I appreciate it.

Name: M****** M*****
Date: 2019-04-18 23:36:30
Rating: 5
Comment: Scotts Body Shop is friendly, thorough, and quick.

Name: A*** H******
Date: 2019-04-11 23:29:47
Rating: 5
Comment: Very please with the quality of work that was done to my car, the people were very friendly and the environment was clean and welcoming! I was also very pleased with how clean my car was when I picked it up because it was quite filthy when I dropped it off. Overall they did a fantastic job fixing my rear bumper and making my car look beautiful again, I would definitely recommend.

Name: H***** M*********
Date: 2019-04-02 16:18:03
Rating: 5
Comment: I had an issue with the doors on my car not opening (3 of the 4 wouldnt open from the inside or the outside). After calling every shop in the big rapids area and being quoted $80+ to LOOK AT THEM, I tried Scotts. They looked at them for free and charged me a very reasonable amount to fix all three!!! The guys took great care of me and I felt confident that they were being honest, which I rarely see in a mechanic shop as a young woman that knows very little about cars. I think I found my new mechanic shop.

Name: C*** T*****
Date: 2019-03-25 21:48:09
Rating: 5
Comment: Could not have asked for a better experience. The gentlemen I mostly dealt with, Mike, was very friendly and explained everything. They worked seamlessly with my insurance company and so all I really had to do was drop it off and pick it up. They kept me posted on progress and the car was even ready for me a day earlier than expected. The repair was perfect. Really a positive experience all around.

Name: B**** O
Date: 2019-03-21 12:18:35
Rating: 5
Comment: Dropped my Ford Escape off to have the passengers side rear wheel well replaced. If anyone in this area of Rogers City/Big Rapids and needs collision work, I highly recommend Scotts Body Shop. Awesome people and gave me a great price. Ford Escapes are famous for the wheel wells rusting out.

Name: C***** D******
Date: 2019-03-17 19:25:21
Rating: 5
Comment: This is the second time I’ve taken my car to Scott’s body shop, and the second time they’ve exceeded my expectations. They originally quoted me almost a week and a half of repairs and since I was paying for a rental car out of pocket they put me at the front of the list and got my car done in 4 days!! Even detailed the inside of my car. Staff is friendly and professional! Will be the only place I trust working on my vehicle in the area.

Name: C****** R********
Date: 2019-03-12 18:49:37
Rating: 5
Comment: I originally scheduled with Safelite to replace my front windshield because I thought it would be more convenient. However, Safelite canceled my appointments two weeks in a row due to the weather. Scotts Body shop got my car in the same week I called and was $120 cheaper than Safelite. They were really friendly and drove me to and from class at Ferris State, so I didnt need to arrange getting rides from friends. They saved my parking permit for me and reattached it to the new windshield saving me time and hassle. My favorite thing was how CLEAN my car was when it was return! I really let the interior of my car slide way down my to do list as I am a busy grad student. So having a fresh start looks, and smells, amazing!

Name: M***** P*****
Date: 2019-03-10 21:26:34
Rating: 5
Comment: They got my car, a 2014 Chevy Sonic, in quick and it was done just as quick. Awesome work, customer service, the whole experience! Thank you for everything!

Name: M****** L
Date: 2019-03-01 23:52:50
Rating: 5
Comment: Took my 2017 Subaru Forester in for repairs after I hit a deer on my way into work. Great detail and excellent service, my car looked brand new again. Highly recommend, they go the extra mile!

Name: C**** C*****
Date: 2019-02-11 23:09:46
Rating: 5
Comment: Took my truck in for a new windshield. Not only did the friendly staff offer me a ride back home while they worked on the truck, but they also cleaned my truck inside and out at no extra charge! They are a great shop, highly recommended!

Name: J***** s*******
Date: 2019-02-07 21:40:54
Rating: 5
Comment: Scotts body shop did an amazing job fixing my car!! They are the only body shop Ill take my vehicle too!!

Name: l*** b*****
Date: 2019-02-07 21:11:29
Rating: 5
Comment: They did a great job on my 6mo old brand new car. I was from out of town when I had a accident on the 131. They took good care of my car and kept me up to date by text message. Always courteous and the place is very clean. I would recommend them to anyone. Never had a problem with billing and insurance. Just picked up my car and go.

Name: B**** H******
Date: 2019-01-31 13:25:43
Rating: 5
Comment: Had a difficult situation where a couple of local business locations could not help with what I needed. I contacted Scotts Body Shop, and the rest is history. Fantastic people to work with! They were great at communicating and knowledgeable. I will be recommending anyone their way for sure in the future!

Name: J** E*****
Date: 2019-01-16 17:47:40
Rating: 5
Comment: Great customer service! They helped me align my fender when I went there to receive a quote to ensure no further damage while I waited to receive my insurance money. Truly appreciated their care and concern for my car. Fair prices and they got me in to get fixed very quickly!

Name: D***** G*****
Date: 2018-12-31 13:47:03
Rating: 5
Comment: The staff was very nice and professional. This is the only body shop we have ever gone to, due to the great work they have always done on our vehicles. I would recommend Scotts Body Shop to anyone.

Name: S***** H*********
Date: 2018-12-30 12:07:52
Rating: 5
Comment: Friendly and professional service.

Name: D** R******
Date: 2018-12-21 22:15:02
Rating: 5
Comment: Awesome customer service!

Name: B V
Date: 2018-11-28 17:37:07
Rating: 5
Comment: I would highly recommend this shop. It is nice to work with a shop that still understands customer service. Went above and beyond what I expected!

Name: J*** C**********
Date: 2018-10-31 11:12:13
Rating: 5
Comment: Pleasantly surprised with the outstanding service from Scotts! Great people, outstanding customer service, amazing work all provide the best experience for your worst day. Everyone is so kind and even went out of their way to make sure I had transportation to pick up a rental vehicle. During the repair they kept me informed on progress and it was finished on time. Hope I never need repairs again but I know Scotts is where I will go! Highly recommend them!

Name: R***** B****
Date: 2018-10-26 12:51:20
Rating: 5
Comment: Our experience with Scott’s body shop was phenomenal! From the very beginning estimate to picking up our jeep we were treated very well. Not once did they treat us bad. I hit a deer with our jeep and were told Scott’s does a great job, they went above and beyond! Once we dropped off our jeep they kept us updated through texts and phone calls. They washed and cleaned out the inside. That was a surprise to me, I’ve never had a body shop do that before. It was a nice touch. The above and beyond part is that they made our driver door flush with the rest of the vehicle! It was like that when we bought it. It makes a big difference. Mike said it only took them a few minutes to do, and those few minutes may be small to them but it was a huge deal to us! If we ever have to take our vehicle for work we know where we’re going!

Name: N***** O**
Date: 2018-10-17 11:48:56
Rating: 5
Comment: Joe treated me as a person and not just another car they have to fix. I was leaving town and they managed to get my vehicle done sooner than expected. Nothing but nice things to say about Scotts Body Shop. Thank you for taking such good care of me.

Name: B****** N*******
Date: 2018-10-12 20:59:36
Rating: 5
Comment: My vehicle was done much faster than expected! Friendly staff and excellent service. The updates were very helpful!

Name: L**** P******
Date: 2018-10-11 20:52:06
Rating: 5
Comment: Had to get a windshield replaced and Scotts Body Shop not only did a great job on that but went above and beyond with a quick car wash and cleaning of the interior. Friendly and efficient!

Name: m* 4****
Date: 2018-09-06 20:41:11
Rating: 5
Comment: The crew there was wonderful and did a great job. I could not have asked for a better job done.

Name: A***** S*********
Date: 2018-08-31 19:47:22
Rating: 5
Comment: I really liked how they gave me updated on how my car was coming along! Great consumer service!

Name: E**** G*****
Date: 2018-08-30 11:30:21
Rating: 5
Comment: Awesome service and work done by this group. They really make a bad experience of a wrecked car better. I will go no where else!

Name: D***** B****
Date: 2018-08-21 00:08:32
Rating: 5
Comment: Very professional and kept us in constant communication of the progress of our repair. Would highly recommend.

Name: R***** B****
Date: 2018-08-14 12:36:23
Rating: 5
Comment: I have had numerous repairs done by Scotts over the last 12 years or so. These people know how to provide the best in paint repair services that I have found. The staff is always professional and efficient. Take your vehicle here, and you will not be anything but happy with the results. My wifes Lincoln looks brand new, and the color is spot on. Thanks for a great job.

Name: J*** H*****
Date: 2018-07-27 21:26:55
Rating: 5
Comment: They did an absolutely fantastic job! Best estimate of several local shops and went above and beyond. A very kind and professional staff, I’d highly recommend them to everyone

Name: D** S****
Date: 2018-06-27 20:44:04
Rating: 5
Comment: They repaired my GMC Sierra in a short time, excellent quality work. Thanks Scotts!

Name: D***** S***
Date: 2018-06-09 18:35:03
Rating: 5
Comment: The people at Scotts are so nice. Pick up and delivery make it so easy. Work is high quality and prices are reasonable.

Name: E*** F*****
Date: 2018-04-22 23:17:17
Rating: 5
Comment: Very pleased with the work that Mike did on my car. All around very pleased with the repair, quality and costumer service.

Name: W**** M*****
Date: 2018-02-24 04:21:26
Rating: 5
Comment: Wonderful customer service and work completed was outstanding. They will take the time to find the best option for repair and will complete the job in a timely manner. They have repaired two vehicles for our family, and we were completely satisfied with both outcomes. Thank you Scott’s Body Shop!

Name: G***** E C*****
Date: 2018-02-20 18:05:40
Rating: 5
Comment: Absolutely outstanding!

Name: D*** W********
Date: 2018-01-19 17:01:59
Rating: 5
Comment: Everybody is very nice, and they do a great job. They are very fast, too.

Name: J**** S******
Date: 2018-01-14 16:24:53
Rating: 5
Comment: The repair was fast, the staff was friendly, and they even washed and detailed my car.

Name: K**** A****
Date: 2018-01-13 18:28:19
Rating: 5
Comment: Getting harder to find people who really care about doing their job these days. Scotts not only did an excellent job on the repairs to my truck, but went above and beyond to make sure I was completely satisfied with my entire experience with them. Excellent commitment to customer service and a job well done!

Name: D*** R*****
Date: 2018-01-10 11:47:49
Rating: 5
Comment: Fast, friendly,quality work.whatever they get paid its not enough!!!Thank You

Name: C****** W*****
Date: 2017-12-30 18:03:55
Rating: 5
Comment: Scott’s body shop did a great job on my jeep after hitting a deer. Jeep looks beautiful!

Name: T* K****
Date: 2017-12-15 15:15:54
Rating: 5
Comment: Great service! Fast and reliable. Took less than 2 weeks to repair my car after a deer collision, now it looks better than it did before I hit the deer!

Name: R* G
Date: 2017-11-14 18:52:55
Rating: 5
Comment: If you need any body work done on you vehicle...Scotts Body Shop is the place to go!! They have always completed the work on time with a quality as if you just bought it brand new. They will also make anything right if they make a mistake (which is hard to come by). I recommend Scotts Body will not be disappointed.

Name: C***** T****
Date: 2017-11-06 18:31:54
Rating: 5
Comment: Very happy with our experience at Scotts! Will definitely use again. They are very professional and did an excellent job of fixing my vehicle.

Name: J*** N***
Date: 2017-10-13 01:10:18
Rating: 5
Comment: Fast friendly service. Had my windshield done looks fantastic!! Even cleaned the inside. Smells so good. Will recommend you guys to everyone I talk to!! Thank you so much! God Bless You!!

Name: S***** C*****
Date: 2017-10-12 21:06:03
Rating: 5
Comment: Went above and beyond for my repairs and the staff are amazing! Even though they were really busy, they still didnt cut corners for quality.

Name: E*** Z********
Date: 2017-10-12 16:10:23
Rating: 5
Comment: I was very impressed with their customer service. Not only did they do a great job, but they were very helpful and informative in explaining how different insurances work. They were very friendly and I even had a cold water waiting for me in my cupholder when I picked up my car!

Name: D***** d********
Date: 2017-08-11 14:49:26
Rating: 5
Comment: Best body shop in the Big Rapids area. They do a great job on major repairs and care enough to do minor adjustments with the same high standards as the big ones. Sometimes while you wait! Cant recommend them enough

Name: B***** F*****
Date: 2017-08-08 13:18:06
Rating: 5
Comment: Scotts body shop went above and beyond my my expectations.

Name: C*** S**
Date: 2017-07-24 18:32:14
Rating: 4
Comment: The work that was done was great. Just a really long wait to actually have the work done. Busy means good business though!

Name: A****** S******
Date: 2017-06-30 00:23:37
Rating: 5
Comment: A big thank you to all at Scotts Body Shop. Excellent work, car looks like new. I appreciated the updates on the progress.

Name: R*** L*******
Date: 2017-06-15 07:42:03
Rating: 4
Comment: Great service and body work

Name: E**** C****
Date: 2017-05-25 16:46:01
Rating: 5
Comment: WOW! All I can say is WOW! I knew that my car would be fixed when it was returned to me, but it looked like a BRAND NEW car! Mike and his staff went ABOVE and BEYOND to make the whole experience easy and efficient. Thank you so much! I could not be more happy!

Name: A**** B****
Date: 2017-05-23 16:16:17
Rating: 5
Comment: Scotts Body shop , they are the best. Any work that needs to be done they were on it .I will recommend them to any family and friends that need work done, they are friendly and helpful with anything, thanks from the Bodies , great job on the Cadillac.

Name: K**** L***
Date: 2017-05-22 00:14:07
Rating: 5
Comment: Scotts Body Shop did an excellent job fixing my sons car. The color of his car is very unique and they were able to make it look like new. I highly recommend them. Thanks!

Name: S**** S*******
Date: 2017-04-15 15:09:28
Rating: 5
Comment: Scotts Body Shop has performed major body work on 3 or 4 of my cars in the last 10 years. (None my fault....just sayin). Each car looked good as new and was delivered on time. They kept me informed of the progress. The staff are always so friendly, youd like to grab a cup of coffee and shoot the breeze for a while but they have work to do. Ask me to recommend a body shop and Ill say go to the big mailbox on Northland.

Name: D****** S***
Date: 2017-04-07 21:53:49
Rating: 5
Comment: Scotts went above and beyond any body shop Ive been to. We recently moved here and I had no idea where to go after my run in with a deer. My passenger window was shattered and I had been finding glass in every nic and cranny of my car. After they fixed the damage to my car, they basically detailed the inside and I havent seen a piece since. They are very wonderful to work with!

Name: A*** S*****
Date: 2017-04-06 20:22:54
Rating: 4
Comment: Friendly staff and quality service is what you can expect

Name: E*** H*****
Date: 2017-03-30 17:52:23
Rating: 5
Comment: These guys do exceptional, quality work. Highly recommend!

Name: K**** B***
Date: 2017-03-11 00:56:11
Rating: 5
Comment: Scotts body shop went above and beyond with our vehicle and we highly recommend them!! Thank you so much Scotts :)

Name: j******
Date: 2017-02-01 21:56:18
Rating: 4
Comment: Took my fiancée Saturn to scotts. Body work is amazing. Paint is blended nicely, and the car was clean on the inside as was the outside. Soon upon driving we noticed the Service Engine Soon light was on, and it was not on previously. Hoping it goes away.

Name: p******* r*****
Date: 2017-02-01 03:37:20
Rating: 5
Comment: Was a very good experience. Kind , friendly, picky on their performance and efficient. Did a great job!

Name: R*** H********
Date: 2017-01-11 21:17:55
Rating: 5
Comment: I love the work that Scotts body shop did on my car. I would recommend them to everyone.Wonderful job. Thanks guys

Name: V**** S
Date: 2017-01-11 17:54:25
Rating: 5
Comment: Excellent service. Great communication with text updates. Car was ready ahead of time!

Name: H**** J* Z*****
Date: 2017-01-09 21:11:56
Rating: 5
Comment: Friendly, polite, & does great work. Car looks amazing!

Name: T*** G******
Date: 2016-12-29 11:04:38
Rating: 5
Comment: The guys were very nice and upbeat. They were excellent. My car is beautiful. Thank you guys for doing such an amazing job.

Name: A**** L******
Date: 2016-10-14 16:32:39
Rating: 5
Comment: Excellent service, fantastic communication on the status of my vehicle. You never want to have to need a body shop, but when you do, Scotts makes the process as painless as possible. I highly recommend them!

Name: C******** B*****
Date: 2016-10-05 23:46:15
Rating: 5
Comment: Our car was recently hit by a deer. We appreciated the prompt and professional service that we received from Scotts Body Shop, along with the friendly assistance from the staff. Thank you Scotts for taking care of our repair needs, and returning our car completely clean!

Name: B***** B*****
Date: 2016-09-12 21:38:57
Rating: 5
Comment: I am extremely satisfied with the way my car turned out. Joe kept me informed of the progress of my car and they insured that I got the best parts. I would highly recommend Scotts Body Shop to anyone. They even cleaned the inside of my car before returning it to me. They did a fantastic job and with be doing all my repairs in the future.

Name: B***** B******
Date: 2016-07-28 19:26:31
Rating: 5
Comment: This is my second time going to them for an auto body repair. The staff had helped me tremendously to get my car back on the road and have worked with me to accommodate my work schedule.

Name: C******** B*****
Date: 2016-07-12 20:48:12
Rating: 5
Comment: The service we received at Scotts Body Shop was wonderful! The staff was professional, attentive and friendly. The repairs were done promptly and we were updated on the repair progress regularly. We will be recommending them to others.

Name: B*** W**********
Date: 2016-06-30 22:34:11
Rating: 5
Comment: WOW! My car looks like brand new. Thats what my neighbor said. Great repair job and they detailed the inside, too. Im happy!!! My compliments to Joe and the entire staff. I will always recommend Scotts to others.

Name: D**** S***
Date: 2016-06-25 18:41:00
Rating: 5
Comment: The service we received was very professional. I have never seen such a clean body shop. The work was top notch. I will definitely tell my friends that Scotts Body Shop is the place to go.

Name: C******* C********
Date: 2016-05-25 21:59:14
Rating: 5
Comment: Friendly, timely, and quality service!

Name: A** B*****
Date: 2016-05-15 20:02:51
Rating: 5
Comment: Great customer service!! My vehicle came back to me clean inside and out. Would definitely recommend.

Name: L***** G****
Date: 2016-04-09 13:46:22
Rating: 5
Comment: Hands down this is the business to service your car!Since I dont know a lot about cars I am always uneasy when getting my car serviced.As a previous business owner I was impressed on how I was treated during the entire process at Scotts.Here are the things I thought they did right:1. Mike introduced himself right away and was friendly.2. He explained how they could repair the car and never talked down to me.3. He over delivered and under promised.4. Transparency 100% through the process.5. Scotts offers a pick-up or drop - off service.6. I liked how I was updated by a text.The entire process was positive and created trust. I would highly recommend doing business with them.

Name: m****** h*****
Date: 2016-03-19 05:05:35
Rating: 5
Comment: Was greeted by Mike and Mike right when i drove in the driveway. They were both gracious and very concerned about the damage to my vehicle. Mike did the estimate and had it sent immediately to my Insurance company . The next few days the car was taken in and work began. The text message system was outstanding and i waited for a text from them each day on the projected time of work and percentage of work completed. I commend the guys at Scotts for getting things done timely and concerned with quality. I would recommend Scotts as they, truly treat you like they would their own Mother. Thanks Scotts.

Name: A***** H**
Date: 2016-02-29 15:03:26
Rating: 5
Comment: The environment at Scotts body shop is always positive and uplifting. I enjoy the music that they play while I wait, and most of all I enjoyed their convienant text updates as I waited for my badly damaged car to be repaired. They were always clear with me as to what was going on in the repair process, and when I got my car back, it felt brand new because of their awesome work and how well they cleaned and detailed the inside.

Name: R*** H*****
Date: 2016-01-29 23:36:06
Rating: 5
Comment: I can understand why they are a preferred body shop by State Farm. They exude professionalism that is only commensurate with the level of work they perform.My 2004 Buick LeSabre was damaged by a crazy driver who couldnt stay in his own lane :) Scotts Body Shop made my car look like new in just a couple of days. Ive used other body shops here in Big Rapids, but none can compare with the quality of service I was provided at Scotts. Strongly recommended!Rich Hawley, Satisfied Big Rapids Customer!

Name: J****
Date: 2015-12-24 00:55:57
Rating: 5
Comment: They went above and beyond what I expected. Great service, great price, great place!

Name: S***** Z*****
Date: 2015-09-25 12:39:11
Rating: 5
Comment: After a tree fell on my car I was in a panic as a college student with no money! These guys took care of me for the best price in town and even detailed my car for free. Highly recommend it!

Name: D***** A****
Date: 2015-09-04 15:14:04
Rating: 4
Comment: They do great work! However, I think the detailing job could of been better.

Name: C****** H*****
Date: 2015-03-19 14:32:54
Rating: 5
Comment: The best customer service. I highly recommend them to anyone they went above and beyond what is expected.

Name: S***** T*******
Date: 2014-05-29 14:29:16
Rating: 5
Comment: These people went to another location to help me out. Service was outstanding! Personal attention ... WOW! Great job on the work!!!!! Thanks again.