Bay Auto Care

category: Auto repair shop, Air conditioning repair service, Auto electrical service, Auto tune up service, Brake shop, Car repair and maintenance service, Diagnostic center, Mechanic, Oil change service, Radiator repair service
address: 4131 N Euclid Ave, Bay City, MI 48706, United States
Phone: +1 989-684-2000
Monday7:30 AM–5 PM
Tuesday7:30 AM–5 PM
Wednesday7:30 AM–5 PM
Thursday7:30 AM–5 PM
Friday7:30 AM–5 PM

rayting: 4.5
services: Service options: Language assistance,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Credit cards, Debit cards,

Name: M****** W*********
Date: 2024-01-11 10:05:54
Rating: 5
Comment: I always know I am going to get great service and customer care from Bay Auto Care. I have never been disappointed when I have had work done on my car. I highly recommend!

Name: G******** G******* I**
Date: 2023-10-21 21:42:58
Rating: 5
Comment: JANET!JANET!JANET!Now normally I wouldnt do this for a body shop full of hard working men! But if I could just leave the five star review for the above and beyond service at the front desk this is the place you wanna go-to! Theres nothing like walking into a shop or tire place or garage and the guys give you blank faces and make you feel like an idiot like you have all the answers so this is a very much winning auto shop for me!Friendly service at in the office by Janet and fast work by the boys in the back!

Name: G*************
Date: 2023-09-28 19:01:49
Rating: 5
Comment: Honest businesspeople with attention to detail and professionalism! ⭐️⭐️⭐️⭐️⭐️
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Name: R****** S****
Date: 2023-08-16 08:32:23
Rating: 5
Comment: My 2000 Chevy Tahoe broke down near Bay City in 2015 and I was just going over some old service records and I remembered how well you me in a time of crisis. My trucks engine needed some major work and I was stranded alone at 23 years old. I will always be grateful. Im so glad to see yall are still in business. Thanks again

Name: T** K******
Date: 2023-05-11 01:02:14
Rating: 5
Comment: Bay City is so lucky to have an auto service like this in our town. It is a true Mom & Pop shop and their business is as personable as you will ever find.My issue is was probably unlike any they have ever had, and I came to them mainly for their advice on how I might resolve my predicament. They assessed the situation and immediately went to work. Like skilled surgeons, having the right tools, expertise and know-how, they resolved my problem -- with perseverance and a can-do attitude.Im grateful to the Bay Auto Care team as my issue if unresolved, would have lead to a very expensive repair.I have used Bay Auto Care in the past and they have always been honest in their dealings and with work performed in a reasonable timeframe. I would highly recommend their service for any of your auto service needs.

Name: C**** P*****
Date: 2023-04-27 20:56:49
Rating: 5
Comment: Outstanding service as always. Kevin and staff are so honest. Thank you for great service.

Name: M****** Z******
Date: 2023-01-23 18:54:47
Rating: 5
Comment: Ive continued doing business with Kevin and Janet for years. They take care of their customers above and beyond, always. They diagnose and discuss repairs with you, communicate with what works best for you (call, text, etc), and have even offered loaner cars for no extra cost! They offer great service at a decent price and always make sure they deliver value that is best. I highly recommend this business, 12/10!

Name: D**** C*****
Date: 2022-07-01 18:22:56
Rating: 5
Comment: Friendly and fast service, and they pay attention to detail. Got my auto back on time, and they even tightened up my parking brake for me.

Name: B****** M****
Date: 2022-03-10 00:39:00
Rating: 5
Comment: Found this company on Facebook and use them because of the reviews. Service was amazing. They were fast and honest about the services they provided me! They walked me through everything and charged me a fair price. I would recommend this family owed business to anyone!

Name: B
Date: 2022-02-21 04:43:22
Rating: 5
Comment: The kindness and help I received from Bay Auto, was a welcomed feeling, since I was only able to leave my truck in their parking lot on a Sunday with only a note. I live over 200 miles South, and was short on options.To my surprise, I was contacted the next morning. Unfortunately, they could not fix my truck. BUT, they kindly had it towed to Bay Transmissions, and contacted the owner to explain my situation.When asked if I owed them anything, I was told; not to worry about a thing.To be treated with such respect with only a note and a mess of a truck left in their lot, is not something we experience much these days!

Name: C****
Date: 2022-01-12 20:20:43
Rating: 5
Comment: My Truck had no Oil Pressure and I coasted into Bay Auto Care an hour before they closed. Even with no appointment they took it in and said they could get it fixed (Oil leak somewhere) the next day. (I live an hour and a half north of Bay City) The owner then found the exact problem and fixed it by 5 PM. Im very impressed with both of the owners. Super nice and not a rip off.. Thank you!!

Name: C****** H*******
Date: 2021-04-24 13:48:04
Rating: 5
Comment: This family is the absolute best! It is such a great feeling knowing there are still honest mechanic’s out there! Friendly, fast, honest & explained everything in detail of what was needed to be done on my vehicle. I will definitely recommend to family and friends, & any future repairs needed, I will be returning :)

Name: C******
Date: 2020-11-20 14:26:40
Rating: 5
Comment: Bay Auto Care has the absolute best and best and best quality car care service in Bay City, In fact, the best car care service in Bay County maybe the entire area. I received a complete rundown of my auto status and needed repairs, pre needed work and status of repairs I would be receiving. I have a 12 year old car that is not in perfect condition and have numerous issues. However, Bay Auto Care and the staff were completely thorough with the inspection and needed repair work. I would recommend Bay Auto Care to any one who has had problems with their car and dont know whats up with it. Thanks Bay Auto Care. You excel all others.

Name: A******** h***
Date: 2020-09-29 13:57:34
Rating: 5
Comment: Do you guys do dent removal

Name: U**** C***
Date: 2020-09-17 18:20:35
Rating: 5
Comment: Absolutely amazing staff! Incredibly nice, caring people work here!!! Very honest, dont fix anything that doesnt need to be done, and you get a list of recommendations on what to consider doing in the future. Prices very reasonable! I love this place!

Name: B****** T*****
Date: 2020-09-09 16:29:51
Rating: 5
Comment: They were able to figure out that my rear wiper was what kept killing my battery and fixed the problem so my car was 100% again. The office was great about social distance, offered hand sanitizer, and required masks to be worn. Definitely recommend.

Name: J*** C***
Date: 2020-08-17 18:11:50
Rating: 5
Comment: Very knowledgeable and Friendly. Thanks!

Name: L**** L**********
Date: 2020-07-28 16:07:55
Rating: 5
Comment: First time I needed a car repair since 2007 and I could not be more than exceptional pleased with Bay Auto Care . Did a little research and everyone seems very pleased by reviews and so am I. Made an appointment they got me in on time and returned my car back early with all repairs completed professional. Bay Auto Care was a Great Choice:)

Name: N********* G****
Date: 2020-06-25 00:00:38
Rating: 5
Comment: 5/5 service and helped me out when I was really stuck and needing a vehicle ASAP! Appreciate you all and I will be back and am recommending you to others. Thanks!!

Name: K*** S******
Date: 2020-06-12 21:59:16
Rating: 5
Comment: I took my vehicle to a different shop at first. They recommended Bay Auto Care and even had them pick up my vehicle to look it over. After a quick diagnosis, they kept me in the loop the whole time. Something else broke in the process and they covered the cost for me. I highly recommend Bay Auto Care for all maintenance and will gladly send my friends and family to them as well.

Name: L*** E****
Date: 2020-06-11 16:52:04
Rating: 5
Comment: They diagnosed and repaired a problem the dealership couldnt. It was done quickly and at a reasonable price. The owners kept me informed throughout the entire process. I trust their integrity and their skill. Very happy with Bay Auto Care!

Name: P*** W****
Date: 2020-02-10 17:07:32
Rating: 5
Comment: Excellent place for repairs, oil changes, etc. Replaced my entire windshied wiper system at a reasonable cost. All the employees were courteous and knowledgeable! There is also complimentary coffee and they have a very clean bathroom. Handicapped parking too. I qill be returning if any other repairs are needed. Highly recommended!!!

Name: J******* S*******
Date: 2019-12-31 17:56:19
Rating: 5
Comment: This is by far the best auto shop Ive ever visited. Kevin and the staff are great to work with. The staff even followed up with me after my vehicle was repaired to ensure it was still running good, which went above my expectations. Thank you for your exceptional service! Keep up the great work!!

Name: d** d******
Date: 2019-07-01 17:18:27
Rating: 5
Comment: Had an A/C problem with a car I recently purchased. They analyzed the issue, communicated what needed to be done and got my approval to proceed. Everything is working great and I highly recommend Bay Auto.

Name: G*** V******
Date: 2018-11-01 11:01:53
Rating: 5
Comment: Im very pleased of their service to others that Ive seen there waiting on my vehicle. I am coming back to have them tune up my 5.0 and fix my neumatic balancer. I trust them.

Name: B*************
Date: 2018-10-16 15:12:28
Rating: 5
Comment: Went in to get a wheel bearing replaced. They diagnoised the problem quickly and was honest on everything that was wrong but did not have to be fixed right away and even gave me a summary and coupon for when I have the time to fix it. They were very friendly and even conplimented me on my googling for issues. Will definatly come back here agian

Name: C**** W*****
Date: 2018-09-27 00:22:31
Rating: 5
Comment: I brought my GMC Acadia there after it broke down while passing through Bay City. They were one of the only places to get me in right away. In the end they had to tell me my engine was shot. This was not what I wanted to hear, but I appreciate their honesty. They could have spent a lot more time on it and charged me more, but instead they gave me the truth and charged me very reasonably. If I lived in Bay City I would be a customer for life.

Name: T** P******
Date: 2018-08-17 15:56:18
Rating: 5
Comment: I cannot say enough positive things about Bay Auto. My family was stranded on our way to camping. They got us right in and we’re more than gracious, patient, empathetic and accommodating. As an ex-mechanic, I shiver at the idea of getting taken by shady mechanics. These folks are quite the opposite, professional and transparent. And this is the cleanest facility I’ve ever seen. Thank you both, so much! Tom and family.

Name: M****** B****
Date: 2018-06-24 21:34:34
Rating: 5
Comment: I had an oil leak. My previous mechanic told me leaks were hard to identify and that I should buy a new car. The mechanic at Bay Auto Care took the time to find the leak and fixed it for $130. I am very grateful to them for doing this. I have an old vehicle, but it still has more life in it now. I had a neighbor recommend Bay Auto Care and now I would too. Very clean and organized garage .

Name: R*****
Date: 2017-08-20 19:10:00
Rating: 5
Comment: While I was driving I heard a loud bang and then metal rattling every time I turned the steering wheel. My local Ford dealer in Caro said they could not get me in to even look at the car for at least 7 days. I called Kevin and they took my car the same day and fixed it within 2 days. The coil spring broke. The only hold up was that Ford sent the wrong repair part otherwise it would have been done in 1 day. Will I go back to Bay Auto Care? You bet I will.

Name: J**** O*******
Date: 2017-08-01 22:16:31
Rating: 5
Comment: On our way home from camping our trucks exhaust melted our gas tank. Stranded at a gas station we called Kevin at Bay Auto Care, who was more than happy to take on the job of getting us back on the road. After learning the gas tank was discontinued, he and his family went out of their way, searching many used dealers, then driving 45 mins to pick up the gas tank to finish the job. Kevin was very patient, attentive, and professional through the whole process and I would strongly recommend anyone to use bay auto care in the future. I couldnt be more grateful to Kevin and his family for helping me get my family home safely.

Name: J*** D******
Date: 2017-07-19 12:41:30
Rating: 5
Comment: Honest, quick and trustworthy. I know they will be truthful with what is needed to get my family back on the road. Unfortunately, that is hard to find now-a-days. Great owners to work with and Im happy to support their business.

Name: W** M****
Date: 2017-05-10 17:13:17
Rating: 5
Comment: Have been bringing our vehicles here for a couple of years. Kevin and Janet know who we are when we walk in the door. Theyve gone well above and beyond on several occasions making sure that we are taken care of. Great service at a good price.Remember: A mechanic is like a doctor. Do you want the best or the cheapest?

Name: C**** B****
Date: 2017-04-07 16:11:01
Rating: 5
Comment: Fantastic service - fixed right at a fair price. Staff are friendly, waiting area is clean and comfortable, coffee bar is outstanding! We wouldnt want to go anywhere else!

Name: L*** D******
Date: 2016-09-13 19:56:12
Rating: 5
Comment: I always go to Bay Auto Care for my car repairs and maintenance. The staff is friendly and diagnoses and fixes my car in a short amount of time.

Name: D*** R*****
Date: 2016-08-17 13:21:45
Rating: 5
Comment: The best thing I can say about Bay Auto Care is that I wish they were in my home town. Theyre friendly, prompt, the shop is clean and they do first-rate work for very reasonable prices. Id give them a 6-star rating but there are only 5 stars.If you have a problem with your vehicle and youre near Bay City, run, dont walk (well OK, drive if you can) to Bay Auto Care!

Name: p*******
Date: 2016-08-16 17:41:21
Rating: 5
Comment: We were headed to northern Michigan recently and experienced an untimely breakdown. A quick search for repair shops yielded Bay Auto Care. We limped our truck into the shop and they had us back on the road in under 3 hours. Their shop and waiting area is very clean and the cost of the repair was more than reasonable.

Name: T* N*****
Date: 2016-05-11 00:05:58
Rating: 5
Comment: Kevin, Janet and crew are first class. They keep our family on the road. They offer qaulity, fair and honest service. The best in Bay City! Thank you!

Name: B**** H***
Date: 2016-03-02 23:42:02
Rating: 5
Comment: EXTREMELY IMPRESSED WITH THE CUSTOMER SERVICE OF THIS ESTABLISHMENT!Our vehicle was dropped off, Diagnosed and Parts/Service was quickly estimated. We gave the Go Ahead and our vehicle was worked on and complete, the same day! Completely Satisfied with the work done. A few recommondations were addressed, however, they did not nickle and dime us. The price was very reasonable and I definately feel comfortable refering others! YOU WILL BE TAKEN CARE OF BY PROFESSIONAL! Thank you for getting us back out on the road quickily! You have our business when we need more work!

Name: K***** S******
Date: 2015-12-04 22:27:39
Rating: 5
Comment: If you want great, friendly, and helpful service, I HIGHLY recommend them. They are honest people who ensure the job is done correctly. By far the best car service I have ever received.

Name: C*** C***
Date: 2015-04-04 17:05:01
Rating: 5
Comment: I was buying a car in Bay City and needed a shop to do a pre-purchase inspection for me. Called Janet in the morning and got an appointment immediately for the afternoon. They reviewed the car and reported back promptly (took less than an hour). I didnt even need to be there for the entire process. Janet and Kevin run an honest and professional business.

Name: A***** G*****
Date: 2015-01-03 17:36:31
Rating: 5
Comment: I have had a great experience with Bay Auto Care every time Ive gone. They called on a holiday after submitting an online appointment request to get it in the following day! They go above and beyond and are reasonably priced.