Auto Centric

category: Auto repair shop, Auto air conditioning service, Auto tune up service, Brake shop, Oil change service, Tire shop, Wheel alignment service
address: 5355 Plainfield Ave NE, Grand Rapids, MI 49525, United States
Phone: +1 616-364-4001
Monday8 AM–5:30 PM
Tuesday8 AM–5:30 PM
Wednesday8 AM–5:30 PM
Thursday8 AM–5:30 PM
Friday8 AM–5:30 PM

rayting: 4.7
services: Service options: Language assistance,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
Parking: Free parking lot,

Name: B**** H***
Date: 2024-02-15 21:36:40
Rating: 5
Comment: Great service and expertise. They are quick and make me feel comfortable leaving them with my car. They always greet and make sure everyone has a great experience.

Name: S*** Y***
Date: 2024-01-30 21:49:29
Rating: 5
Comment: Quality service and a pretty good turnaround time (and good loaner cars for when it takes a bit longer). Always very communicative throughout the whole process. Highly recommended!

Name: D**** Q****
Date: 2023-12-12 14:35:13
Rating: 5
Comment: Always take good care of my car. They dont do unnecessary work either.
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Name: B*** M***
Date: 2023-11-15 21:27:31
Rating: 5
Comment: I took my 2019 vehicle to Auto Centric, for the first time for an oil change. They did a great job, and while I was waiting, they were nice enough to pull up a number of issues regarding the make and model of my vehicle that included a recall for an issue I was not aware of. A bit of extra info, at no charge. Thanks!

Name: V******* M******
Date: 2023-10-06 01:52:58
Rating: 5
Comment: Maybe the best customer service I’ve had anywhere, not just auto service. Auto Centric is a professional environment with knowledgeable service advisors and technicians who clearly take pride in their work, are very clear in their communication, and easy to get along with. They serviced my Volvo XC90 after a check engine light , and when it came back after the repair was complete they investigated much deeper and were able to find a root cause solution at no additional charge. I am typically skeptical of any auto repair shop but they have demonstrated a superior service experience. I will return with any future concerns I have on this vehicle and others.

Name: T*** R***
Date: 2023-10-03 14:14:16
Rating: 5
Comment: Refreshed my headlights and replaced my tires. Cameron was great to work with and their process for diagnosing is my favorite I’ve used. Definitely recommend.

Name: K****** B*****
Date: 2023-09-21 17:28:23
Rating: 5
Comment: Very knowledgeable friendly staff

Name: J** V*****
Date: 2023-09-06 15:18:33
Rating: 5
Comment: I haven’t come across a better shop in the entire city for the price. They were perfectly on time with my appointment window and put my 15-year-old Toyota through a comprehensive, digitally-documented inspection, on par with specialty shops. This was all included in their very reasonable rate for a full synthetic oil change! Amazing customer service and transparency- only suggesting work if it was truly needed. I’d feel confident in their work for all future maintenance and major repair needs.

Name: J********* P*******
Date: 2023-08-22 23:39:34
Rating: 5
Comment: I recently took 2 of my vehicles here. I needed them both checked for breaks.I really appreciated their quick and clear communication.I liked their digital quotes right to my email.Price was standard. Not the highest. Not the lowest.Payment over the phone was easy.After hours pick up was easy and secure. They use a lock box with a unique code to you. Not the ol key under the mat gig.Well be back!

Name: K****** L**
Date: 2023-07-28 15:17:10
Rating: 5
Comment: Fantastic personalized customer service, quick and professional work with a great seasonal special on an overall health checkup for my Chevy Volt!

Name: M*** N*****
Date: 2023-05-23 12:56:26
Rating: 5
Comment: Tom and the Auto Centric team are extremely helpful and knowledgeable. They provide great and fast service. They are very accommodating when scheduling appointments. They provide a comprehensive list of services that should be taken care of immediately and what needs to be serviced in the future.

Name: J****
Date: 2023-05-22 22:56:30
Rating: 5
Comment: Tom, Jim and the crew did a great job w my 4Runner. New ECM and back on the road. Thank you

Name: L**** M*****
Date: 2023-04-17 18:37:12
Rating: 5
Comment: Replaced both rear wheel bearings and brakes

Name: K**** C**
Date: 2023-03-21 14:52:57
Rating: 5
Comment: Very pleasant waiting area with coffee and bottled water. Staff very professional. Work done quickly. I’ll definitely be back

Name: J**** J******
Date: 2023-03-21 01:21:06
Rating: 5
Comment: Timelyassessment of problem ---,a faulty fuel pump. Repaired quickly.

Name: D*** B****
Date: 2023-03-20 12:53:22
Rating: 5
Comment: Great service. Everything was completed in a timely, professional manner

Name: M*** T****
Date: 2023-03-14 15:15:23
Rating: 5
Comment: Great communication. Fair price. Trustworthy people here. Excellent customer service. I will be back!

Name: S**** H****
Date: 2023-03-08 19:18:29
Rating: 5
Comment: It was a great experience. There facilities are top notch. There was no pressure to do more than have my oil change. They emailed me other things that I could have done to my car I would certainly go back to them again

Name: P*** M*****
Date: 2023-02-06 14:29:49
Rating: 4
Comment: Great coupon and friendly staff

Name: C**** H********
Date: 2023-01-23 19:49:35
Rating: 5
Comment: Great service

Name: a*** e******
Date: 2023-01-16 13:26:03
Rating: 5
Comment: Always timely,friendly and personable

Name: N**** M*****
Date: 2022-12-31 17:47:24
Rating: 5
Comment: Call them in the morning they got me in at 1 o’clock in the afternoon, they replaced my battery and were efficient and in the time frame they told me. This is my second stop at this place and would recommend them!

Name: J** V*********
Date: 2022-12-28 21:54:19
Rating: 5
Comment: I was in need of an oil change and the place I tend to frequent was backed up and could not get me in for a week and a half. So my father told me of Auto Centric and they were able to fit me in the day I called. Excellent turnaround and very clean waiting area. All were very pleasant to talk with and I was back at work quickly.

Name: R****** H********
Date: 2022-12-15 14:26:44
Rating: 5
Comment: Thrilled that it was done in 1day! Tom communicated frequently and provided options. Will definitely return here!

Name: G***** W*** B****
Date: 2022-12-14 20:10:37
Rating: 5
Comment: My son’s car that was purchased two days ago broke down and AAA towed it to Auto Centric. They attempted to give us an estimate on the repair, but the bottom of this car was rusted out. They took pictures to show us how badly deteriorated the frame was. They were completely honest about the cost to repair it, and we decided to return it to Shoreline Motors in Muskegon, where it was purchased. I was amazed they didn’t just nickel and dime us like most places in GR. They were honest about their assessment, highly professional, and so kind.

Name: C****** I********
Date: 2022-12-08 02:26:28
Rating: 5
Comment: I appreciated the very professional honest service

Name: J**** H*****
Date: 2022-11-25 12:51:25
Rating: 5
Comment: Easy to make an appointment. I sat in the lobby while they worked. They have a great desk area in the corner with fast wifi. I was able to bring my laptop and continue working while I waited.Lobby was clean. Coffee was good. And the staff seemed very professional.

Name: D***** B****
Date: 2022-11-07 16:35:14
Rating: 5
Comment: Very good company, timely, efficient professional and they give an excellent opinion of the cost of repair. I highly recommend Auto-Centric.

Name: M*** M*******
Date: 2022-11-03 12:56:47
Rating: 5
Comment: Did a good job

Name: S** E
Date: 2022-10-26 18:36:01
Rating: 5
Comment: They clearly state what they are going to do and what work is done.

Name: N***** V********
Date: 2022-10-26 17:58:51
Rating: 5
Comment: Great and fast service. Very easy to contact and work around my schedule. Dropped off my car in the morning for a yearly inspection and had it back by the afternoon. Let me know how everything looked and what should be serviced in the future.

Name: T** S****
Date: 2022-10-08 01:04:46
Rating: 5
Comment: Best logo I have ever seen!

Name: J*** B******
Date: 2022-08-30 02:14:58
Rating: 5
Comment: Great group of people! Highly recommend. They are honest and straightforward with repairs, while providing fair costs. AND they are a local buisness! I will continue to use them for my car maitenance and repair needs!

Name: G****** D**
Date: 2022-08-05 13:21:35
Rating: 5
Comment: The best shop!

Name: F******* R*******
Date: 2022-06-21 18:34:21
Rating: 5
Comment: Im grateful to have found a fantastic, affordable, and trustworthy place for my car needs! This place is a hidden gem north of Grand Rapids.

Name: L** S******
Date: 2022-05-29 22:28:57
Rating: 5
Comment: Tom and the team at AutoCentric are second to none. We have entrusted our vehicle repairs to them for several years. They have been thorough and comprehensive in all encounters. They follow up, checking in on how things are going after the repair! Thanks AutoCentric! We’re having our 2007 Honda Fit serviced this coming week.

Name: K*** B***
Date: 2022-03-07 16:22:48
Rating: 5
Comment: Blown away by my experience here! The communication from the staff was really great -- very quick to get back to us. I felt like a valued customer and like I was getting the best as well as honest input about my car. excellent customer service as well. I will definitely be coming back here again for all my future needs.

Name: H***** T*****
Date: 2022-01-20 23:44:55
Rating: 5
Comment: Ive been bringing my Toyota Camry here for 4 years now and have never once had a bad experience. The technicians do great work and Greg and Jeff in the service advisor area are always so helpful. I will continue to come here for regular maintenance and for reliable fixes.

Name: A*****
Date: 2021-10-29 16:32:51
Rating: 5
Comment: Wow! I had a tremendously great experience. They picked up my car, did all the repairs and brought it back to me, it was great. They were easy to work with over the phone and online. Ill be back many times over.

Name: D*** A*****
Date: 2021-08-24 20:40:36
Rating: 5
Comment: We had an inspection done on a vehicle we were seriously considering purchasing. The dealership had only had the vehicle for a few hours before they showed it to us so they didnt know much about it. It is 11 years old and looked great but we wanted to make sure it was mechanically sound. Auto Centric did a full inspection for us and after a clean bill of health from them we made the purchase with full confidence that we had found the right car for our family. We always appreciate the service here and have full confidence in this team. Thank you!

Name: G R**
Date: 2021-03-11 20:31:54
Rating: 5
Comment: The AutoCentric team was very friendly and thorough in helping us diagnose an electrical issue. The fix was done promptly and price was what we expected to pay for that service. Jeff was great to work with and we felt the service was top notch. I’ll return next time we have any problems.

Name: Q**** T
Date: 2021-02-04 20:02:34
Rating: 5
Comment: I think Ive been there 4 times now and theyre always great. The oil change is a great value, and their other services seem reasonably priced.

Name: B**** L******
Date: 2021-01-19 00:09:35
Rating: 5
Comment: They are always fast, fair, accurate and complete. I service my Honda (285K miles), Acura (135K miles), and Subaru (299K miles) cars here for the last 5 years. At this point I would not take them anywhere else. Ive never had a misdiagnosis or had to return the car because there was an improper repair.

Name: D**** G****
Date: 2021-01-16 02:33:40
Rating: 5
Comment: Very impressed. Will be bringing my car here in the future.

Name: G*** H******
Date: 2021-01-14 15:39:24
Rating: 5
Comment: I have been very pleased with Auto Centric. For the last several years they have repaired my van & my wifes car. I would not go anywhere else. Gord.

Name: J* V***
Date: 2021-01-12 23:08:51
Rating: 5
Comment: Good work and great customer service. I went in for the first time for some suspension work. I was very pleased with the job and the walk through during the process. Jeff was very helpful explaining to me the alignment components and what was needed to be done. I would recommend Auto centric to anyone in need of good car repairs. Thanks guys.

Name: N*** K*******
Date: 2020-10-15 13:41:59
Rating: 5
Comment: Jeff was extremely friendly and well-spoken from the time I called him until I picked up my car. I did not have a ride back to my apartment while my car was in the shop, and Dan was nice enough to give me a ride back. I have never been offered a ride when dropping my car off at any other shop so I was completely blown away. Highly recommend.

Name: R*** D***
Date: 2020-10-09 00:18:14
Rating: 5
Comment: Highly recommend this place. Got my car up and running in a day and is running better than when I got it from the dealership! Friendly and professional.

Name: R** V** T****
Date: 2020-09-04 23:26:30
Rating: 5
Comment: First time using and well be back. Professional, consultative and beyond normal safety testing when it comes to brakes and return wheel torquing

Name: S**** H******
Date: 2020-08-18 21:40:43
Rating: 5
Comment: They are wonderful. I highly recommend them to anyone.

Name: K***** D***
Date: 2020-08-13 16:30:05
Rating: 5
Comment: Auto Centric was phenomenal to work with! Customer service was excellent and they seemed extremely honest. It was a thorough check by multiple mechanics. I also appreciate the paperless receipt so I now have an earth-friendly copy for my records of the work they did. I will be back for all of my auto needs.

Name: E*** P******
Date: 2020-08-03 01:23:20
Rating: 5
Comment: High quality place in all regards. Have been taking vehicles to them now for 8 years not one complaint.

Name: R****** M****
Date: 2020-07-29 11:46:09
Rating: 4
Comment: Had a bad breakdown on the highway and AAA recommended Auto Centric, and while their voicemail system is inoperable, everything else went extremely well. A great outfit to do business with but unfortunately my car had to go to the graveyard so I cant say much more but still would highly recommend.

Name: R***** P********
Date: 2020-07-24 00:33:39
Rating: 4
Comment: Easy in and out, always has good hot coffee, sometimes even has donuts left when I get there.

Name: N***** P*****
Date: 2020-07-20 18:16:38
Rating: 5
Comment: Have used Auto Centric for years. CLEAN shop, they show me the parts, give good suggestions, refuse to replace brakes if they just need cleaning., not replacement...and they have a loaner car! Much easier and helpful than the dealership...they have specials, have gone ahead and changed burnt out light bulbs when they find them. Advocates of good car money managing principles!

Name: C***** C***
Date: 2020-07-06 20:24:31
Rating: 5
Comment: None better !

Name: D**** N*****
Date: 2020-07-06 10:49:43
Rating: 5
Comment: Reliable place and honest work.

Name: G**** P*****
Date: 2020-05-27 21:09:36
Rating: 5
Comment: Have had both of my vehicles serviced here for years (theyve serviced my Toyota for a decade, I think); always satisfied with the work.

Name: J**** A*****
Date: 2020-03-10 21:08:50
Rating: 5
Comment: I have had repeated problems with my Infiniti G37x 2010. Most recently I had work done, some basic maintenance repairs and power steering issues. I brought it in on a Friday and got it back Monday! I can’t promise you that it’ll be that fast every visit, but I have been impressed with their turn around time.

Name: T** S*****
Date: 2020-02-15 09:45:04
Rating: 5
Comment: These guys do an amazing job every time. A little pricey compared to some but not outrageously over priced like a lot of other places but the work they do is well worth it. Very friendly, extremely helpful and very thorough with their inspections which shows by how informative they are with your estimate on repairs. Needless to say I will not take my vehicles anywhere else.

Name: M****** R******
Date: 2020-01-23 02:25:01
Rating: 5
Comment: Very clean place. Mechanic seems very seasoned. Pricing is a bit on the higher side but I think it is worth it since they go the extra mile when I am there

Name: S***** J****
Date: 2020-01-18 21:37:00
Rating: 5
Comment: Been going to Tom ever since he was a two or three man shop and he was on Rupert. Has done great work at a fair price and ALWAYS stood behind his or his employees work! Cannot say enough good things about this outfit!

Name: S****** W**********
Date: 2020-01-08 15:50:11
Rating: 5
Comment: Extremely helpful, knowledgeable/informative, and accommodating!

Name: d** r*******
Date: 2020-01-06 21:27:33
Rating: 5
Comment: They diagnosed the problem and made the repair in a timely and professional manner. The problem is gone and it was all completed at a very fair cost. I expect to take any other scheduled or unscheduled car repair issues to Auto Centric .

Name: M**** D**
Date: 2019-12-20 02:03:57
Rating: 5
Comment: We have always received prompt and honest service from Auto Centric. We have had our cars serviced there for years and years. We highly recommend their services.

Name: A***** S********
Date: 2019-10-30 13:34:22
Rating: 5
Comment: Excellent service! Honest, reliable, and trustworthy!

Name: J***** P*******
Date: 2019-09-27 14:56:38
Rating: 5
Comment: These guys did a fantastic job! I came in for just a simple oil change, and these guys not only did that, but they did an inspection and found a few issues that I didn’t know I had on my vehicle. Now I can get to work on getting that taken care of!Thanks Greg and Jim! You guys were great!

Name: W***** Y****
Date: 2019-09-25 14:15:34
Rating: 5
Comment: So glad I found this place!! Outstanding service. I had called the dealership for service and they were 2 weeks out, and Greg got me in right away. They do outstanding work, and my Honda has found a new friendly place for service.Comfortable waiting area. Great job guys.

Name: C****** M***
Date: 2019-09-18 19:05:06
Rating: 5
Comment: Great prices, friendly staff and excellent work.I trust them to always do a great job!The back to school special is a good deal.MUCH cheaper than other places on Plainfield.

Name: J*** S********
Date: 2019-09-12 21:41:13
Rating: 5
Comment: Excellent work. Fair pricing. Super friendly and very clean facilities. Highly recommended!!!

Name: A*** A*****
Date: 2019-09-11 10:57:31
Rating: 5
Comment: Our family has been taking our many vehicles to Hams/Auto Centric for close to 30 years. Cars and trucks, foreign and domestic, old and new. Currently a 2001 Honda Odyssey, a 2007 Honda Ridgeline, a 2009 Honda CRV, and a 2003 Lexus SC430. Auto Centric is the only mechanic to have touched these vehicles. What is especially comforting is they way follow the recommended maintenance schedule and work to anticipate any problems. Not the cheapest, but I do believe they are the best mechanics around. Tom and Greg at the front end, and Jim in the garage, provide excellent service and a pleasant experience. I highly recommend them to my friends, as I am now doing to you. Try Auto Centric.

Name: R***** S****
Date: 2019-09-06 22:03:50
Rating: 5
Comment: Great customer service from beginning to end! They’re only open during business hours- same time I work- so I thought I wouldn’t be able to use them. Wrong! I dropped off my car before work, they shuttled me to work and then called me a car service after work to get back. They were upfront about costs and what was an immediate need versus what could wait instead of just trying to push a bunch of services for a bigger payout. I will be going to them from now on!

Name: T*** K****
Date: 2019-09-06 14:52:36
Rating: 5
Comment: AutoCentric is great! Friendly intelligent service that makes you comfortable with your options and decision-making

Name: W****** C*******
Date: 2019-09-06 14:39:33
Rating: 5
Comment: The Team at Auto Centric care personally for their customers. Always professional/proactive, they perform quality diagnostics, inform of their findings and provide options as to how to manage the problem--all with their goal to preserve our cars safety, performance, longevity, and at a modest cost. We have been loyal customers since 1983 and we thank them for enabling us to enjoy many years of worry-free driving (our present 2005 Buick now has more than 220,000 miles)!! Bill & Gini

Name: E*** W
Date: 2019-09-06 14:09:26
Rating: 5
Comment: Have been going to auto centric for years, I have always been happy with the work received. Anything that was not up to par was immediately remedied and followed up on as well. Highly recommended!

Name: C****** F****
Date: 2019-08-31 22:12:57
Rating: 5
Comment: Great car fixing it is clean and no dirt but will drive to the dirt

Name: S***** R****
Date: 2019-08-17 02:49:36
Rating: 5
Comment: This place has top of the line people working for you. They go 100 % plus while working hard on your car or truck. They saved me $300 dollars vs the dealership. Thank you so much.

Name: O*** E***
Date: 2019-08-07 18:42:54
Rating: 5
Comment: Best auto shop Ive ever been to.Greg and Tom are the nicest people, and they make the process of getting your car fixed as easy as possible. I had to reschedule multiple times, and they were very gracious and understanding. I had to change a couple other things on the fly, and they were totally understanding of everything and just super nice people. They also offered to get me an Uber to work if my car was not ready in time (great service!). My car was fixed in a timely manner, and they did not take long at all.The lobby is also very clean and a welcoming place to enter.You dont feel shady when going here like I have at other auto shops where I thought I was getting taken advantage of for not knowing much about cars. These guys are so welcoming, and I 100% recommend this place.

Name: A**** R* K******
Date: 2019-07-11 13:37:20
Rating: 5
Comment: I went in for an oil change on a Tundra. Service was great. I was in and out in 45 min, not amazing for an oil change but the Tundra has a skid plate that must be completely removed and replaced for an oil change. Also I would rather they took a little more time and did it right. The lounge was the nicest I have seen outside a dealership and had Wifi that actually worked so the wait was fine. Price seems very reasonable, only a few bucks more than it would have taken for me to do it myself. I will certainly go back for other services in the future. Recommended.

Name: M**** E*****
Date: 2019-03-07 16:36:24
Rating: 5
Comment: Definitely recommend - weve brought our vehicles to them for almost 3 years now and each time have had a pleasant experience. They are knowledgeable, communicative, honest & friendly. Thanks so much Auto Centric!

Name: S******** A*
Date: 2019-03-06 21:59:45
Rating: 5
Comment: The ONLY people I will let fix my vehicles. Have never had the same problem twice and never had to go back for anything they may have missed during the repair like many other places Ive visited in the past. Clean and relaxing atmosphere as well as reliable and trustworthy staff!

Name: B B*****
Date: 2019-02-18 16:49:24
Rating: 5
Comment: Car oveheated on way home i stopped to ask for water to fill my radiator and they filled it with a whole gallon of antifreeze. Caring helpful people! I appreciate it mike!! You the man!

Name: B** H***
Date: 2019-02-06 21:55:59
Rating: 5
Comment: Integrity + The Heart of a TeacherAuto Centric is a rare breed in the Mechanic industry, they are super trustworthy and have the heart of a teacher. They walk you through each step of the process and explain with excellence what they are doing and why they are doing it.They have an extensive knowledge of Japanese cars; Honda, Subaru, Toyota, etc. which is great because not every shop knows how to handle specific problems to specific brands, case in point, my head gaskets on my Subaru.They also have state of the art technology in the industry that allow you to see whatever is on their screen from your own computer or phone so that they can go over whats wrong with your car after the diagnosis.Will recommend them to all of my friends and family.

Name: J****** C*****
Date: 2019-01-04 16:09:07
Rating: 5
Comment: Having your car break down is a stressful situation, but Greg at Auto Centric was so pleasant and friendly! He took the time to explain everything to me and I felt that he was honest and straight-forward. I would highly recommend Auto Centric!!!

Name: C********** K*******
Date: 2018-12-15 14:49:48
Rating: 5
Comment: Great overall experience. Very honest and comprehensive work.

Name: C**** D****
Date: 2018-11-15 16:18:45
Rating: 5
Comment: Awesome!! Email replies received promptly, even off hours; job done in 1/2 the time estimated; final cost below original estimate, which may be a first in my lifetime. Definitely recommend this business for your auto care.

Name: N**** K
Date: 2018-09-23 17:50:17
Rating: 5
Comment: Great auto repair facility; competent and trustworthy. They will inform you about other potential problems with the vehicle without pressure to have the work done there. Excellent customer service as well.

Name: S**** N****
Date: 2018-07-18 23:47:55
Rating: 5
Comment: Fixed my problem!

Name: S***** T****
Date: 2018-05-03 19:46:41
Rating: 4
Comment: Slightly expensive, but quality work.

Name: R***
Date: 2018-04-04 16:11:16
Rating: 5
Comment: I had transmission fluid changed and brake lines flushed along with an alignment. I was very happy with the service and prices. I would definitely recommend them.

Name: R***** H*****
Date: 2018-02-07 16:36:10
Rating: 5
Comment: My car died while visiting Grand Rapids. I am from Columbus, OH. Never a good thing to have a break down, but not good when you are out of town! The service was fast and the price was comparable to what we would pay in Columbus. I felt they went above and beyond as far as service for this out-of-towner! Highly recommend!

Name: R***** H****
Date: 2017-12-09 02:07:12
Rating: 5
Comment: Strongly recommend this company. Very strongly recommend. They completely understand what great customer service looks like. Super friendly. Super authentic. They have a very thoughtful customer waiting area. I cannot think of a single negative element of their business that is worthy of noting. I didn’t have any issues with my repairs and service but I am very confident that if I wasn’t 100% satisfied, they would make everything right, by any means necessary. This place has the management and vision to have a very long and successful business. And more power to them. They are doing everything right. Let them earn your business, you won’t be disappointed.

Name: L**** L****
Date: 2017-11-28 17:16:58
Rating: 5
Comment: Exceptionally positive experience! I am extremely particular about who services my vehicles, and did extensive research before selecting Auto Centric for a timing belt replacement on my Lexus. They did not disappoint. Their honesty, communication, attention to detail, and cleanliness are all exemplary. I traveled over 100 miles to have my car services by AutoCentric, and would gladly do it again. Truly outstanding experience.

Name: S**** E B*** (********
Date: 2017-11-21 20:23:53
Rating: 5
Comment: I just moved to Grand Rapids and was looking for a reliable auto repair shop. I found AutoCentric online and based on other positive reviews, I took my 2010 GMC there to have the heat fixed. Scheduling my appointment was a breeze, the staff was friendly and courteous, and kept me up to date on the status of my vehicle. My final bill was lower than online estimates for similar repairs. My vehicle was returned to me before 5pm the same day I dropped it off. I would definitely recommend AutoCentric to anyone in the GR area looking for a trustworthy auto repair shop.

Name: S***** C****
Date: 2017-11-17 14:00:44
Rating: 5
Comment: I have been to Auto Centric twice now and I will say it was from there reviews that made my decision to give them a try and I have been 100% happy with there service as well as everyone I have talked to. I had them replace a timing belt on my 2011 pilot , that was 15,000 miles ago. I have had service done there twice both times 100% satisfied, they are now my go to service people on my Hondas and I live in Cadillac the 100 mile drive is well worth it.

Name: X***** H******
Date: 2017-09-16 16:08:59
Rating: 5
Comment: Prompt, affordable, polite service.They kept me in the loop every step of the way. They probably saved my life with their free bumper to bumper inspection. I plan on going back as long as I live in Grand Rapids

Name: J*** B*****
Date: 2017-06-12 15:11:48
Rating: 5
Comment: After another shop told me I needed $1100 dollars of work to my truck in order to do a alignment after I repaired front front end, I took my truck to Auto Centric for a second opinion. They called me in the am and told me everything was tight and it would be done by 3 pm. They called me at 1 pm and told me it was done and ready to be picked up. I am mad I didnt go there in the first place but you live and you learn. I would recommend them to every one. Thank you for the great service. 5 star service.

Name: J***** Y****
Date: 2016-05-03 19:39:44
Rating: 5
Comment: A great repair shop with kind, personable mechanics, fair prices, and good service. They dont push repairs on you that you dont need; they just take good care of your car. The best repair shop Ive been to in Grand rapids.

Name: K****** B*******
Date: 2016-05-03 11:11:25
Rating: 5
Comment: We have taken our cars in to Auto Centric for years. Tom and his staff are courteous, thorough, and honest. When I inherited a car and took it in for an inspection, Tom called and said - all you need is wipers, and youre good to go. We recommend Auto Centric to our friends. Thanks, Tom!!

Name: R L
Date: 2015-10-09 12:56:05
Rating: 5
Comment: I had an Oldsmobile Cutlass Supreme recently repaired here. I took it in for bad suspension and some front end issues. They did a full inspection of the car and jotted a few notes down on some things I didnt even know were going bad, and they ALWAYS called me to let me know about things before they actually did the repair, and to ask me what I wanted to get done. They prioritized the things that needed fixing starting from the most urgent, and were honest in telling me that some things did not need to be fixed right now, but should get looked at down the road. Their cost estimates were pretty much spot on, and the staff was very friendly and helpful. I will come back for my next servicing. Thank you!

Name: V**** s
Date: 2015-08-06 19:10:44
Rating: 5
Comment: Thank you so much, It was great I took my car in and they looked at it right a way and gave me a price and it fix and was back on the road. Its nice to have a place that you can trust.

Name: R*** J******
Date: 2014-03-26 14:12:33
Rating: 5
Comment: I am now on my second car that I have had Auto Centric servicing. The staff is very kind and helpful from start to finish. I personally love that they give you a detailed printout of the work that is done as well as recommendations of other things to keep an eye on, because I am terrible about record keeping myself. I will happily continue to use them with cars and would have no problem referring others to use them as well..

Name: R****** S*****
Date: 2012-08-14 15:32:19
Rating: 5
Comment: I havent been going to AutoCentric for very long, just over 1 year. I was initially referred to them by my father-in-law, who has used AutoCentric or Hams Auto for years and years. They are never too busy to get me in. Its super convenient for me on the NE side. I love the options they give and the service is excellent. I would recommend AutoCentric to anyone and every type of car.

Name: M**** T*****
Date: 2012-07-30 14:33:07
Rating: 5
Comment: I have had nothing but the best experiences at Auto Centric. I had car trouble recently and brought my car in right before closing time on a Friday. They went out of their way to take a look at the car before the weekend so I knew what to plan for. They explained my options very clearly and answered all my questions. I couldnt have been happier with the service I received!

Name: R** P****
Date: 2012-06-30 14:54:35
Rating: 5
Comment: Tom has always done a great job with my vehicles. I had my new ride in there last week for some maintenance work. It didnt take long at all to check a few things out. Will be back in a few months for other service work- oil change and other maintenance work. Been going for years having Tom and his staff to service my vehicles and will continued to go there.

Name: D**** R****
Date: 2011-12-02 14:15:41
Rating: 5
Comment: I have used and trusted these guys for years and really would not go anywhere else. I moved about 5 years ago as Hams Auto use to be just around the corner form me. Now they are not as close and convenient as they use to be, but they make it easy to work with them. They can even arrange you to have a loaner vehicle while yours is getting fixed which is great! I was reminded just recently being close to a dealer or shop should not be your top concern as I made the mistake of taking my car to the dealer and after 3 trips now it is still not right - that wont happen again. I should have taken it to Tom and had Auto Centric do it right the first time. I would and do recommend these guys to anyone....they are the only shop I trust!