Abbott Street Auto Service

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Name: R*** F***
Date: 2023-12-21 17:59:59
Rating: 5
Comment: These guys are awesome. Friendly, great communicators and affordable. They kept us informed from start to finish, including a compete set of images of critical inspection points. For the few minor issues they detected, they took a very thoughtful approach as to whether they should be resolved right away or if they could wait. I dropped off the car. My wife picked up the car. We both left feeling WOW, this place is great.

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Name: M**** W
Date: 2023-12-15 16:48:29
Rating: 5
Comment: Treats you not only like a loyal customer but a old friend, even if your new like I was. Gave updates regularly with real info not just “we’re working on it”. Fantastic service and team

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Name: M***** S***
Date: 2023-12-01 16:34:15
Rating: 5
Comment: The strut on my back hatch broke while I was trying to get my grocery shopping done in Ann Arbor, causing my hatch to be unable to close to drive home. Abbott was the closest shop nearby. I stopped in, explained my issue, they came immediately out to help me remove the broken strut and I was back on the road within 5 mins. Not to mention it was pouring down cold rain when they came out to help! Thanks for the kindness and for turning a bad day around Abbott Street Auto Service!

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Name: Y***** Y**
Date: 2023-10-12 16:18:04
Rating: 5
Comment: They are professional, punctual, responsive, and kind. I would visit for future routine maintenances as well.

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Name: A******** T********
Date: 2023-09-22 21:21:45
Rating: 5
Comment: Super helpful with a flat tire.

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Name: R***** H*****
Date: 2023-09-12 01:54:39
Rating: 5
Comment: The guys at Abbott Street Auto are professional, courteous, and easy to work with. The estimate came right in and service was delivered on time. Highly recommend.

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Name: C********
Date: 2023-09-04 14:00:43
Rating: 5
Comment: My son’s car broke down out of state on Mother’s Day. I had to find a shop for the vehicle to be towed in an unfamiliar area. They were honest, prompt with communication and overall great to work with. Couldn’t have found a better shop!

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Name: C******** D************
Date: 2023-08-03 15:50:07
Rating: 5
Comment: My go-to repair shop in Ann Arbor. Great and friendly service, plus I appreciate the thorough evaluations and technical reports

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Name: c p**** f******
Date: 2023-06-14 23:24:52
Rating: 5
Comment: Came in for service on my 2001 Lexus430 LS. Needed a safety inspection and a splash shield repair or replacement.I had an appointment and they addressed my problem timely. My splash shield could not be repaired, but an original equipment part was found and could be obtained and installed 3 days later.Last summer I brought the same car in when a rodent ate through the alternator wires. They diagnosed the problem, located the part needed, and repaired it.They are friendly,efficient and professional. They provide photos of the problem, and keep you posted on the repair progress. Their pricing is very competitive. They may not walk on water but I would recommend them to anyone needing service and repair on their out of warranty Lexus vehicle.

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Name: N**** L***
Date: 2023-05-28 18:07:29
Rating: 5
Comment: ****UPDATE 5/28/23*****Had my oil changed and brakes done and even was given a loaner. Everything went off without a hitch and my cost matched my estimate almost to the dollar.Again, super kind and professional folk and in my belief, great mechanics you can trust.ALSO....the below issue was addressed and corrected and how the original price happened was clearly explained to me.These really are stand up people 👏Wanted to love this place and after 3 visits I just can not. My last visit was +$500 for an oil change and 4 headlight bulbs. I was sticker shocked for sure ( guy in front of me got his brakes done for about $50 more than I paid for bulbs and oil change...whaaa)and even though everything was explained to me, there are greasy fingerprints on my hood and their supposed credit for service, that you get to use towards next service, I apparently have none... even though my 60k service reccomendation 3 months ago was +$1000. I appreciate everything costs more now but these guys are dealership pricing in my opinion. Does it really take 1 1/2 to replace 4 bulbs when youre trained to be a mechanic?

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Name: T***** W*****
Date: 2023-05-12 10:51:42
Rating: 5
Comment: They quickly got my van to the shop, diagnosed the problem, provided clear and thorough information to me and a very reasonable cost estimate. The work was completed well and on time, and everyone was extremely professional and personable. It was my first experience with Abbott. Won’t be my last.

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Name: S****** P*****
Date: 2023-05-06 15:03:20
Rating: 5
Comment: I have received good, friendly service at a reasonable price.

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Name: S***** C****
Date: 2023-04-20 12:20:20
Rating: 5
Comment: Everyone I met at ASAS was helpful and friendly. For my initial visit/evaluation, I told them I planned to wait for my car so they made sure my car was one of the first in line. The actual repair was fast and efficient, and the most important part? I have AC just in time for summer!

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Name: A**** J******
Date: 2023-03-10 18:47:14
Rating: 5
Comment: My brakes were in desperate need of replacing and they scheduled me the same week to get them done. On my way to drop my car off the night before my maintenance light popped on and they even managed to get my oil change done at the same time. My brakes were smooth as butter after. Im satisfied with the speed, price, and quality of service, as well as the customer service. Would definitely recommend.

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Name: A**** L********
Date: 2023-03-08 13:39:26
Rating: 5
Comment: Great service! Very pleased with the results. Very convenient location, the young man helping me was very knowledgeable about services, products, and vehicles.

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Name: A***** J*** G******
Date: 2023-02-14 23:37:53
Rating: 5
Comment: I’ve been to Abbott Street Auto a few times now for my very particular 2000 chrysler sebring classic and every time leave feeling comfortable that she’s in good hands. Their communication is great throughout the whole process and I love being able to see all the findings with photos in their comprehensive vehicle inspection report. Thanks for doing such great work!!

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Name: R***** C*******
Date: 2023-02-06 15:37:52
Rating: 5
Comment: We enjoyed their friendly, informative, and efficient service! Looking forward to booking another service with them again!

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Name: L*** C********
Date: 2023-01-19 20:28:33
Rating: 5
Comment: I would absolutely recommend Abbott Street Auto to anyone needing repairs. They really have a smooth process, sending inspection details via text so that you can easily review and call them when its most convenient for you. They also got my work done incredibly quickly, which was awesome!

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Name: K***** H***
Date: 2023-01-18 17:46:03
Rating: 5
Comment: My car basically killed itself. You guys were so nice and so quick to give me answers to what was wrong and how much things were going to be. Unfortunately, I couldnt afford your prices. I wish I could pay for your services as the whole thing was just a very pleasant experience to my very unpleasant day. They gave me a whole list of what was wrong, with pictures, and what needs to be redone.

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Name: V******* A******
Date: 2023-01-05 03:50:42
Rating: 5
Comment: I felt that it was honest, professional and caring service and felt good about the services being done

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Name: T* M******
Date: 2022-12-29 02:08:40
Rating: 5
Comment: Immediate availability; quick yet quality service; informative about what’s wrong and how to fix. Great experience.

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Name: C****** T***** B*******
Date: 2022-12-16 19:28:35
Rating: 5
Comment: I had a great experience with Abbott Street Auto and I definitely plan to return to them in the future. My car broke down and they took the time to research the most cost-effective solutions for me. They communicated with me regularly and explained my options, their recommendations, and their reasoning. As someone who doesn’t know much about cars, I really appreciated their patience and explanations. In the end, they were able to get my car back on the road and it runs great. Moreover, I needed the car by a deadline to make it to an out-of-town meeting, and they went above and beyond to get my car to me in time for me to leave and make it to my event. I’m very grateful to Abbott Street Auto and highly recommend their service.

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Name: N***** W******
Date: 2022-12-05 16:50:00
Rating: 5
Comment: The people here are very friendly, honest, and prompt with their service. I’ve been stalled and highballed by a couple mechanics in town and these guys never do that. Every time I bring my car here, they do a thorough curtesy inspection in addition to fixing whatever’s wrong. At this point, I don’t trust anyone else with my Kia.

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Name: H***** H**********
Date: 2022-11-10 18:25:57
Rating: 5
Comment: I am very pleased with Abbott Street Auto! I took my car in to get an inspection for a potential repair. I had been told by my dealership that I use that my struts and front suspension needed to be replaced ($$$). Even with that info, the mechanics conducted an extensive inspection of my car and found nothing wrong with the suspension and saved me around $2200 if I were to listen to the dealership. They identified an issue with my brake pad and included a video to explain what they found. They were very transparent and did not take advantage of me when they very well could have. Their location is also easy to access from UMICH central campus via the bus.

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Name: R***** A*******
Date: 2022-10-27 13:16:59
Rating: 5
Comment: John and Bailey went above and beyond my expectations. They kept me informed and promised they would do what they could for me. They did. Im so thankful for their kindness and understanding. Thank you Abbotts for making sure my vehicle was safe for me and my family. I will be returning for more work from them.

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Name: E***** C***
Date: 2022-10-26 19:47:47
Rating: 5
Comment: Had my engine die on me. They didnt charge me a thing and let my car stay there for a few days while i figured everything out.

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Name: T***** R
Date: 2022-10-26 16:59:03
Rating: 5
Comment: We were a few hours from home when we realized another repair shop didn’t put screws back properly and we stopped in and asked for a quick fix just so we could drive it home he said we’re closed today actually but sure! Gave us a little pin for free and sent us in our way wouldn’t even accept a tip it wasn’t much but it was appreciated in a bind :)

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Name: G**** P****
Date: 2022-10-24 19:01:11
Rating: 5
Comment: I have been going to your Stadium Auto Service since it opened and totally enjoyed the friendly service I received there from Jim, Jon and all the employees. Recently my mechanic, Zach, moved from the Stadium location to Abbott Street Auto Service since he specializes in Asian cars and I couldn’t be happier! Both John, the manager and Bailey have been great to me since I walked in. I had some major difficulties going on with my car and they got me through the process with their knowledge, wonderful customer service and especially their kindness. They were willing to take the time to explain to me in detail what needed to be done for my car to get it up and running. I can’t tell you how nice it is to walk into a business and be greeted with a smile and your name!

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Name: D**** S****
Date: 2022-10-04 04:20:32
Rating: 5
Comment: Im very happy with my experience with Abbott Street Auto. Both Bailey and John explained the state of my repairs with informative detail. When we settled on what needed to be done, they were able to schedule the repair appointment within a few days. The fix was finished the same day I brought my car back which was very helpful. They were accurate with their estimates in both what needed to be fixed and the price that came with it. Ill definitely come back for my next repair.

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Name: E**** R****
Date: 2022-09-30 17:00:51
Rating: 5
Comment: This place was recommended to me after calling someone else who ended up being just a body shop. They said this place was honest. The person who I talked to said he sends his girlfriend here for her car. I was impressed. They have a very nice key drop and are accommodating to busy schedules. I went in for a brake check because some place else said I didnt have much tread left. Abbott said I had plenty of tread left, they could have just swindled me, but didnt.

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Name: J** S*
Date: 2022-09-13 09:41:38
Rating: 5
Comment: It was Friday afternoon, close to all the repair shops closing, & I needed help fixing my wifes license plate. Both of the cheap plastic screws disintegrated when attempting to change the plate. The guy gave me excellent advice with a perfect solution to the issue so I could fix it myself. We will certainly put Abbott Street Service at the top of the list the next time we need auto repair.

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Name: K**** M*
Date: 2022-09-11 00:30:37
Rating: 5
Comment: Friendly professional guest service I really appreciate their work I also was able to drive a loaner while they diagnosed my car!

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Name: K**** T*******
Date: 2022-08-25 02:43:55
Rating: 5
Comment: The assessments are always clear, reasonable and informative about what is necessary or urgent to repair as well as what’s coming down the road and should be considered. The team is friendly, organized and makes us feel thoroughly taken care of from the initial call we make through the end of the repair, payment and pick up. Solid and dependable, professional and polished.

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Name: P*** B*****
Date: 2022-08-24 21:28:35
Rating: 5
Comment: I brought in a used car that I just bought for an inspection. They performed a complete inspection and did not find any issue. I will try to use them for future service.

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Name: M******* E****
Date: 2022-08-17 18:25:33
Rating: 5
Comment: Great! I was about to head out on a cross-country trip and needed a tire rotation. They caught a leak in my oil that was caused by a recent oil change. My car had almost no oil left!! I made the trip safely with no issues. Service was very affordable and fast.

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Name: J***** H****
Date: 2022-08-09 20:31:40
Rating: 5
Comment: I was very happy to get a repair scheduled on short order when other auto shops were scheduling a couple of weeks out. The front desk and service technician were friendly and helpful in answering my questions regarding the repair. I would use their service again.

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Name: L*** O*******
Date: 2022-08-08 19:26:40
Rating: 5
Comment: Great service and a good price. All the technicians are top notch. Won’t go anywhere else to get work done.

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Name: M****** K
Date: 2022-08-07 15:58:26
Rating: 5
Comment: I was referred here by Hoover Street and was not disappointed. Thank you Tom for being awesome! You guys did what you said youd do and more. For those of you bouncing from shop to shop, look no further than Hoover and Abbott Street Auto Services.- Mike K.

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Name: J**** M*********
Date: 2022-08-04 13:56:12
Rating: 5
Comment: Everything was explained clearly before the work was done, the work was completed on time and the car runs great.

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Name: F****** M*****
Date: 2022-07-29 17:41:38
Rating: 5
Comment: Have taken my car here a few times now for various repairs (battery, brake pads, etc) and the service has always been excellent. The team is very transparent about price and always gets the work done promptly. Highly recommend!

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Name: K**** G*****
Date: 2022-07-25 22:46:05
Rating: 5
Comment: Abbot Street Auto Service was very professional and answered all of my questions. They did a thorough inspection and provided great details on all items. Given they are a Napa Auto Care Center, you cannot beat the quality work and/or warranty.

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Name: R******* R****
Date: 2022-07-25 17:32:09
Rating: 5
Comment: Super friendly employees that are honest and explain things well

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Name: N*** B**************
Date: 2022-07-08 18:44:20
Rating: 5
Comment: So professional. John and his team took great care in diagnosing issues with my vehicle, providing photos & videos of all the problems, and then a comprehensive estimate and plan. Great communication throughout the process. Amazing. Just won a new customer.

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Name: R* M** L****
Date: 2022-07-06 21:38:04
Rating: 5
Comment: Fantastic service! Everyone I spoke with on the phone and in person was very helpful, accessible, and knowledgeable. The text messages I received on the services they were performing was great and easy. Love it. Would (and will) recommend.

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Name: D***** S***
Date: 2022-06-22 14:15:30
Rating: 5
Comment: I highly recommend going here! We took our car here we were going to buy for inspection and we got a very detailed report back to us so we knew what we were walking into buying a car. We came back for some of the repairs and the communication was amazing, they followed up with us, explained everything and worked with what we could afford. No issues with the car since! We will definitely be using them for future repairs!

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Name: J*** K******
Date: 2022-06-15 16:42:59
Rating: 5
Comment: I had just made a left turn, and a loud squealing noise started so I immediately pulled over for an inspection I couldn’t see anything visible got back in the truck started to proceed and was still very loud I was worried I would not make it back to Dearborn I needed a repair shop when I looked up there was Abbott Garage I drove in the guy’s assessed my issue immediately and began work in less than an hour I was back on the road. The service was fast and great the price was very reasonable, I really can’t thank them enough 5stars

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Name: G***** B****
Date: 2022-06-07 02:13:20
Rating: 5
Comment: I needed an exhaust repair quickly. While other shops couldnt even look at it for 3 weeks, Abbott got me in and done in 3 days! They saved my catalytic converter, so I didnt have to buy a new one. Repairs came in a bit under the estimate. I will use them again, and would recommend them highly.

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Name: D** B***
Date: 2022-05-27 17:09:52
Rating: 5
Comment: These guys rock! A bad headlight bulb. They took the car (I scheduled a look), checked it out, had it delivered while I waited. Done in less than an hour!

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Name: W*** L
Date: 2022-05-25 18:53:11
Rating: 5
Comment: Outstanding and honest folks

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Name: T*** J****
Date: 2022-05-18 20:43:01
Rating: 5
Comment: They do good work and they are honest people

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Name: A***** H********
Date: 2022-04-26 14:40:08
Rating: 5
Comment: I will 100% use Abbott Auto next time I need help with my car. They were totally honest and reliable so I didn’t have to worry about a thing. I brought my car in for an issue with the battery and they assisted me right away. Very friendly service, extremely knowledgeable, and the fairest prices I’ve seen locally. Highly recommend.

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Name: j*********
Date: 2022-04-23 19:25:58
Rating: 5
Comment: Was told by two others shops that my tire couldnt get plugged after getting a flat. John took one look and said “we can patch that easy” and within 45 minutes of me being there informed me that I didnt need a break repair and had my tire working good as new.Would highly recommend.

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Name: J***** C**********
Date: 2022-03-29 20:52:25
Rating: 5
Comment: Abbott Street Auto goes above and beyond, great customer service! Thank you John and Ed

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Name: K**** S****
Date: 2022-03-24 21:07:25
Rating: 5
Comment: John, Bailey, and Ed are absolutely a pleasure to work with and they were incredibly kind. I have worked with shops in the past, but not a shop like this. They were accessible, honest, reliable, and helped us when we really were stuck due to our vehicle breaking down.Thank you again!

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Name: J D******
Date: 2022-03-18 16:18:08
Rating: 5
Comment: They installed my catalytic converter shield ahead of schedule and came in under their initial estimate. They offer courteous and skilled service. Highly recommended.

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Name: K**** W*****
Date: 2022-03-05 14:48:55
Rating: 5
Comment: I brought my car into Abbott thinking it was the previous provider where I had work done five months ago. John quickly put my mind to ease, letting me know he would do his best to honor any previous warranties. While there was not time to get my car on the lift without scheduling, he generously took it for a quick drive and reassured me there were no urgent safety issues. He also guessed the source of the two noises I was hearing, which was confirmed the next day when they did a thorough inspection. They texted me a link with detailed photographs of the inspection results and discussed the estimate by phone. They were able to quickly order parts and schedule the needed repairs. John and his crew were very professional and knowledgeable and I felt confident that my car was in good hands. I plan to return as needed in the future and recommend them wholeheartedly.

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Name: L******* S****
Date: 2022-02-09 23:12:12
Rating: 5
Comment: Friendly and professional. First time I was there for a new muffler and Pete recommended that I bring it back in next time I need an oil change to get better oil for the engine. When it was time I obliged, and met John, the manager. Very satisfied with the service.

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Name: R****** F**********
Date: 2022-01-28 20:26:01
Rating: 5
Comment: I was referred here by Hoover Street Auto (same owner) and was very impressed by their customer service! My car battery had died so I had to get it towed in. They were very efficient and within 24 hours I had the car back, up and running with a thorough list of the work that was done on it with reasonable prices.

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Name: R***** N******
Date: 2022-01-28 19:11:00
Rating: 5
Comment: The team at Abbott Street has been incredibly helpful and professional! I just moved from the South and have had trouble with my windshield wiper fluid freezing. I was able to get an appointment next day to get it addressed and, although we had a minor hiccup with it refreezing the next day, they promptly got me back in to take another look at it that day. Being new to the area its great to have found a mechanic team I can trust!

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Name: I******* J*****
Date: 2022-01-26 16:43:59
Rating: 5
Comment: Incredibly helpful and understanding of my situation and had great service, definitely recommend coming here!

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Name: J****** G*
Date: 2022-01-23 11:43:58
Rating: 5
Comment: I was looking for a reliable local auto repair shop for maintaining my Rav 4 after the manufacturers care was expired. I was so happy I found Abbott Street Auto Service. They are a new, but professional auto repair shop. I was referred by the Stadium Auto Service, which is owned by the same owner. The Abbott Street Auto is more specific for Japanese vehicle. I went for the oil change. The customer service was very helpful to squeeze me in during a busy time. I have got my oil changed the next day in the early morning. Everything was done smoothly and on time. They ran an inspection during the service and showed me the report in a very clear and professional way with pictures. The price they charged is also much better than dealers and very reasonable. I was very satisfied with the service and feels confident while I am driving my car now. I definitely will go back and would like to recommend them.

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Name: J*** D**
Date: 2022-01-07 18:39:27
Rating: 5
Comment: I highly recommend this business! John and Bailey are honest, very professional, polite and knowledgeable. Reasonably priced too. So grateful to have found mechanics who have integrity!

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Name: S*** O*******
Date: 2021-12-20 20:13:00
Rating: 5
Comment: Beyond amazing customer service. The advice they gave and the way they communicated, you could tell they truly cared about me and doing right by me. Very thankful for the work they did!

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Name: B***** A********
Date: 2021-12-16 20:23:57
Rating: 5
Comment: I highly recommend that you have your car inspected and repaired by Abott Street Auto Service. When my car started to shake while idle, I was honestly pretty nervous. As a young woman with a limited understanding of how my car works, car repair shops can be an intimidating space for me, and I’ve had poor experiences with other repair shops. This was not the case at Abbott Street Auto Service. Both Ed and John treated me with a great deal of respect while my car was in their care. The mechanics were able to diagnose the primary issue with my car, and upon inspection they also found that I was driving with dangerously thin brake pads. I was able to have both issues repaired during my car’s visit to the shop.Not only was the process completely transparent (I received a checklist of all the inspected areas of my car, with pictures of my damages attached!), but they were also super timely. The turn-around time on my repair was even faster than originally estimated. I brought my car in on Tuesday (12/14, right before Christmas!) and they had my care inspected and repaired within 48 hours. Now, I can travel to spend time with my family over the holidays without having to worry about my car making the 12-hour drive. I feel very fortunate to have chosen Abbott Street Auto Service.