Opportunities and Skills for Those Pursuing a Career as a Maintenance Technician
In today’s rapidly evolving world, technical careers have become increasingly important and in high demand. One such career path that offers exciting opportunities and steady job prospects is that of a maintenance technician. Maintenance technician jobs are essential in ensuring the smooth operation and functioning of various industries, including manufacturing, construction, and technology.
As a maintenance technician, you would play a crucial role in keeping machinery, equipment, and facilities running smoothly. Your responsibilities would include performing regular inspections, conducting repairs and preventative maintenance, troubleshooting issues, and ensuring the safety and compliance of equipment. With the ever-increasing reliance on technology, the demand for skilled maintenance technicians continues to grow.
To excel in this field, it is important to develop a diverse range of skills. Technical proficiency is a must, as maintenance technicians need to understand the inner workings of various systems, such as electrical, mechanical, and hydraulic. Troubleshooting skills are also crucial, as you would be responsible for identifying and resolving issues that arise during inspections or equipment breakdowns. Additionally, attention to detail, problem-solving abilities, and strong communication skills are essential for effective collaboration with team members and documenting maintenance activities.
Overview of Maintenance Technician Career
Maintenance technicians play a vital role in ensuring the smooth operation and functionality of various systems and equipment. They are responsible for the installation, repair, and maintenance of mechanical, electrical, and other types of equipment.
With the rapid advancement in technology, maintenance technicians need to constantly update their skills to keep up with the latest advancements. Skill development is a crucial aspect of their career, as it allows them to stay relevant in an ever-changing industry.
Maintenance technicians can find opportunities in various industries such as manufacturing, transportation, healthcare, and hospitality, among others. They are required to have a strong foundation in technical skills and knowledge to perform their duties effectively.
Some of the key skills required for a maintenance technician career include:
- Knowledge of electrical and mechanical systems
- Problem-solving and troubleshooting abilities
- Attention to detail and ability to follow instructions
- Ability to work independently and as part of a team
- Good communication and interpersonal skills
- Time management and organizational skills
Additionally, maintenance technicians should also be proactive in identifying potential problems and implementing preventive maintenance measures to minimize downtime and increase equipment lifespan.
In conclusion, a career as a maintenance technician offers a wide range of opportunities in various industries. By continuously developing their skills and staying up-to-date with advancements in technology, maintenance technicians can thrive in their profession and contribute to the overall success of the organizations they work for.
Required Education and Qualifications for Maintenance Technicians
When it comes to pursuing a career in maintenance, skill development is key. Maintenance technicians are responsible for ensuring that equipment and machinery are running smoothly, and they must possess a strong technical background to be successful in this role.
Education and Training
To become a maintenance technician, candidates typically need to have a high school diploma or equivalent. However, many employers also prefer candidates who have completed post-secondary education or obtained a technical certification in a relevant field.
Technical schools and community colleges often offer programs specifically designed to train individuals for careers in maintenance. These programs typically cover a wide range of topics, including electrical systems, plumbing, HVAC systems, and machine repair. By completing these programs, individuals can gain a solid foundation of knowledge and practical skills that will prepare them for work as maintenance technicians.
Additionally, some employers may provide on-the-job training to new maintenance technicians. This training can vary in length and may include both classroom instruction and hands-on experience. During this training, individuals will learn about the specific equipment and machinery they will be working with, as well as safety protocols and maintenance procedures.
Qualifications and Skills
In addition to the necessary education and training, there are certain qualifications and skills that are important for maintenance technicians to possess.
Firstly, a strong technical aptitude is essential. Maintenance technicians must have a solid understanding of mechanical, electrical, and plumbing systems, as well as the ability to troubleshoot and repair any issues that may arise.
Strong problem-solving skills are also crucial for maintenance technicians. They must be able to identify the root cause of a problem and come up with effective solutions to resolve it.
Attention to detail is another important skill for maintenance technicians. They must be thorough in their inspections and able to spot any potential problems before they lead to equipment breakdowns or malfunctions.
Effective communication skills are also key for maintenance technicians. They often need to work as part of a team, collaborating with other technicians or supervisors to complete projects efficiently and safely. Additionally, they may need to communicate with other departments or external contractors, so being able to clearly convey information is essential.
In conclusion, maintenance technicians require a combination of education, training, and skills to be successful in their roles. By obtaining the necessary qualifications and continuously developing their skills, individuals can excel in the field of maintenance and build rewarding technical careers.
Job Duties and Responsibilities of Maintenance Technicians
Maintenance technicians play a crucial role in ensuring that equipment and infrastructure are kept in optimal condition. They are responsible for performing routine maintenance, troubleshooting issues, and repairing equipment to minimize downtime and maximize productivity. In addition, maintenance technicians are expected to have the following skills:
1. Technical Expertise
Maintenance technicians need to have a strong understanding of the equipment they work with. This includes knowledge of electrical systems, plumbing, HVAC, and other mechanical systems. They should be able to read and interpret technical manuals and blueprints and use tools and equipment effectively.
2. Problem-Solving
Maintenance technicians are often faced with unexpected problems and breakdowns. They need to be able to quickly identify the root cause of the issue and find effective solutions. This requires analytical thinking, attention to detail, and the ability to think on their feet.
In addition to these specific skills, maintenance technicians should also possess strong communication and teamwork abilities. They often collaborate with other departments and need to effectively communicate any issues or updates.
Maintenance technician jobs can vary depending on the industry and specific work environment, but the core responsibilities remain the same. By continuously improving their skills and staying up to date with the latest technology and best practices, maintenance technicians can excel in their roles and contribute to the success of their organizations.
Typical Work Environments for Maintenance Technicians
Maintenance technician jobs offer a wide range of work environments, providing diverse opportunities for technical careers. In these roles, maintenance technicians are responsible for ensuring the smooth operation and maintenance of various systems, equipment, and facilities.
Manufacturing Plants
Many maintenance technicians work in manufacturing plants where they are responsible for keeping the production lines and equipment running smoothly. This can involve diagnosing and repairing machinery, performing routine maintenance tasks, and troubleshooting issues to minimize downtime and ensure efficient operations.
Commercial Buildings
Maintenance technicians are also commonly employed in commercial buildings, such as office complexes, retail spaces, and hotels. In these environments, their responsibilities may include repairing and maintaining HVAC systems, electrical systems, plumbing, and other building components to ensure a comfortable and functional environment for occupants.
Hospitals and Healthcare Facilities
Maintenance technicians play a crucial role in hospitals and healthcare facilities to ensure the proper functioning of critical equipment and systems. They may be responsible for maintaining medical equipment, managing the building’s electrical systems, and addressing emergency repairs to support uninterrupted patient care.
Residential Properties
Maintenance technicians are often employed in residential properties, such as apartments, condominiums, and housing complexes. Their duties may involve performing general repairs, conducting regular inspections, and addressing maintenance requests from residents to maintain safe and comfortable living conditions.
Government and Municipality Facilities
Government and municipality facilities, including schools, libraries, and public works departments, also employ maintenance technicians. These professionals are responsible for maintaining the facilities and equipment, performing preventive maintenance, and responding to repair requests to support public services.
These are just a few examples of the typical work environments for maintenance technicians. Regardless of the specific industry or setting, maintenance technicians are essential for keeping systems and equipment operating smoothly and efficiently, making it an indispensable career path for those interested in technical roles.
| Benefits of Maintenance Technician Jobs | Skills Required for Maintenance Technicians |
|---|---|
| Stable job opportunities | Technical knowledge |
| High demand in various industries | Troubleshooting skills |
| Opportunities for career advancement | Attention to detail |
| Hands-on work experience | Ability to work independently |
| Competitive salary and benefits | Time management skills |
Salary and Benefits for Maintenance Technicians
Maintenance technicians play a crucial role in ensuring the smooth operation of various industries and organizations. With their expertise, they are able to diagnose and repair equipment, implement preventive maintenance measures, and troubleshoot issues that may arise. As a result, companies are willing to offer competitive salaries and attractive benefits to attract and retain skilled technicians.
Competitive Salaries
One of the main advantages of pursuing a career as a maintenance technician is the potential for a lucrative income. As the demand for skilled technicians continues to rise, so does their earning potential. The average salary for maintenance technicians varies depending on factors such as location, industry, experience, and level of expertise. However, it is not uncommon for experienced technicians to earn a six-figure salary.
In addition to a competitive base salary, many companies offer performance-based bonuses and other financial incentives. Technicians who consistently perform well and exceed expectations may be eligible for raises and promotions, further increasing their earning potential.
Attractive Benefits
Along with competitive salaries, maintenance technicians often receive a range of benefits that enhance their overall compensation package. These benefits may include health insurance, retirement plans, paid time off, and tuition reimbursement programs.
Health insurance is an important benefit that provides technicians with coverage for medical expenses, ensuring they can receive the necessary care without incurring significant financial burdens. Retirement plans, such as 401(k) accounts, help technicians save for their future by allowing them to contribute a portion of their income and receive employer-matching contributions.
Furthermore, many companies recognize the importance of skill development for their technicians and offer opportunities for further education and training. This can include tuition reimbursement programs that provide financial assistance for technicians pursuing higher education or industry certifications. By investing in their technicians’ career advancement, companies can ensure they have a skilled and knowledgeable workforce.
In conclusion, maintenance technicians can expect competitive salaries and attractive benefits packages. By combining their technical skills with continuous skill development, technicians can secure rewarding careers in various industries.
Advancement Opportunities in the Maintenance Technician Field
Maintenance technicians play a vital role in keeping equipment and machinery in top working condition. With the increasing reliance on technology and automation, the demand for skilled maintenance technicians is on the rise. This presents excellent career advancement opportunities for individuals looking for technical careers.
One of the main advantages of pursuing a career as a maintenance technician is the opportunity for skill development. As technology continues to evolve, so do the skills required to maintain and repair complex machinery. By staying up-to-date with the latest advancements in their field, maintenance technicians can enhance their expertise and increase their job prospects.
Advancement in the maintenance technician field often involves acquiring additional certifications or degrees. These advanced qualifications can help technicians specialize in specific areas, such as electrical or mechanical systems, and give them a competitive edge in the job market. Employers often prefer candidates who have demonstrated a commitment to continuous learning and professional growth.
Besides specializing in a particular area, maintenance technicians can also advance their careers by taking on leadership roles. They can become supervisors or managers, overseeing a team of technicians and coordinating maintenance activities. This allows them to utilize their technical expertise while also developing leadership and management skills.
Another avenue for career advancement is to move into related roles, such as maintenance planning or reliability engineering. These positions involve strategic planning, analyzing data, and implementing maintenance strategies to optimize equipment performance and minimize downtime. Maintenance technicians can leverage their technical knowledge and hands-on experience to excel in these roles.
In conclusion, the maintenance technician field provides ample opportunities for career advancement. By continuously developing their skills, pursuing advanced qualifications, taking on leadership roles, or transitioning into related positions, maintenance technicians can enjoy a rewarding and fulfilling career path.
Skills and Competencies Needed for a Successful Career as a Maintenance Technician
Technical careers, such as maintenance technician, require individuals to possess a specific set of skills and competencies in order to excel in the field. These skills and competencies not only ensure their success in their role but also contribute to the overall efficiency and productivity of the organization.
Technical Skills
A maintenance technician should have a strong foundation in technical skills. This includes a thorough understanding of electrical and mechanical systems, as well as proficiency in troubleshooting and problem-solving. Additionally, knowledge of relevant tools and equipment is essential for conducting repairs and maintenance tasks effectively.
Attention to Detail
In order to detect and address issues accurately, maintenance technicians must have a keen eye for detail. They should be able to identify potential problems and take proactive measures to prevent them from escalating. Attention to detail is crucial in ensuring that all maintenance tasks are carried out with precision and accuracy.
Effective Communication
Maintenance technicians often work as part of a team or interact with other departments. Therefore, effective communication skills are essential for successful collaboration and coordination. This includes the ability to clearly convey technical information, report findings, and listen actively to ensure efficient communication between all stakeholders.
Adaptability and Flexibility
Maintenance technicians frequently encounter unexpected challenges, such as equipment malfunctions or emergency repairs. Being adaptable and flexible is vital for quickly adjusting to these situations and finding innovative solutions. It also involves the ability to prioritize tasks and manage time efficiently to meet deadlines and minimize downtime.
In conclusion, a successful career as a maintenance technician requires a combination of technical skills, attention to detail, effective communication, and adaptability. Continuous skill development in these areas is essential for staying updated with advancements in technology and industry standards, and for ensuring long-term success in the field.
Ongoing Training and Professional Development for Maintenance Technicians
Maintenance technicians understand the importance of skill development and continuous learning in order to stay relevant in their field. Technical careers are constantly evolving, and new technologies and techniques are being introduced regularly. Therefore, it is crucial for maintenance technicians to actively pursue ongoing training and professional development opportunities.
There are several ways in which maintenance technicians can continue to enhance their skills and knowledge:
1. Industry Certifications
Obtaining industry certifications is an excellent way for maintenance technicians to showcase their expertise and stay updated on the latest industry standards. Certifications such as Certified Maintenance and Reliability Professional (CMRP) or Certified Maintenance Technician (CMT) demonstrate a high level of competency and can boost career prospects.
2. Workshops and Seminars
Attending workshops and seminars related to maintenance and technical fields can provide valuable insights and knowledge. These events often feature industry experts who share their experiences and expertise, allowing maintenance technicians to learn from the best in the field. Networking opportunities at these events can also lead to new career prospects.
3. Online Courses
With the advent of online learning platforms, maintenance technicians can access a wide range of courses and certifications without leaving their homes. Online courses offer flexibility in terms of time and location, allowing technicians to learn at their own pace. Platforms such as Coursera, Udemy, and LinkedIn Learning offer a variety of technical courses that can be beneficial for maintenance technicians.
4. On-the-Job Training
On-the-job training and mentorship can be an effective way for maintenance technicians to develop new skills. Working alongside experienced technicians or participating in cross-training programs within the organization can provide hands-on experience and exposure to different aspects of maintenance work.
In conclusion, ongoing training and professional development play a crucial role in the career growth of maintenance technicians. By actively pursuing skill enhancement and staying up-to-date with industry trends, technicians can ensure they remain competitive in the ever-changing technical landscape.
Tools and Equipment Used by Maintenance Technicians
Maintenance technicians play a crucial role in the daily operations of various industries, including technical careers such as maintenance technician jobs. These professionals are responsible for maintaining, repairing, and troubleshooting equipment and facilities to ensure smooth and efficient functioning.
To perform their tasks effectively, maintenance technicians rely on a wide range of tools and equipment. Here are some of the essential tools commonly used by maintenance technicians:
- Hand Tools: Maintenance technicians often work with various hand tools, including screwdrivers, pliers, wrenches, hammers, and tape measures. These tools help them in performing tasks such as disassembling equipment, tightening or loosening bolts, and measuring dimensions.
- Power Tools: Power tools like drills, electric saws, and sanders are frequently used by maintenance technicians to perform tasks that require additional power, such as cutting through materials or drilling holes. These tools enable them to work efficiently and complete tasks quickly.
- Multimeter: A multimeter is an essential tool for maintenance technicians as it allows them to measure electrical parameters like voltage, current, and resistance. By using a multimeter, technicians can diagnose and troubleshoot electrical issues in equipment.
- Diagnostic Tools: Maintenance technicians also use diagnostic tools like thermal imaging cameras, infrared thermometers, and vibration analyzers. These tools help them identify potential problems in machinery by detecting abnormalities in temperature, vibrations, or other parameters.
- Testing Equipment: Testing equipment such as oscilloscopes and signal generators is used by maintenance technicians to analyze and test electronic circuits. These tools enable them to identify faults and ensure proper functioning of electronic systems.
- Safety Equipment: As maintenance technicians often work with potentially hazardous equipment or in risky environments, they should use appropriate safety equipment. This includes items such as safety goggles, gloves, helmets, and ear protection to ensure their safety and minimize the risk of accidents.
Having the right tools is crucial for maintenance technicians to perform their jobs effectively and efficiently. These tools allow them to diagnose, repair, and maintain equipment, ensuring the smooth operation of various industries and technical careers.
Safety Procedures and Regulations for Maintenance Technicians
Maintenance technician jobs often involve working with potentially hazardous equipment and materials. Therefore, it is crucial for maintenance technicians to follow safety procedures and regulations to minimize the risk of accidents or injuries.
- Always wear appropriate personal protective equipment (PPE) such as safety goggles, gloves, and hard hats when working on maintenance tasks.
- Ensure that you have received training and are familiar with the correct usage of tools and equipment.
- Familiarize yourself with the Material Safety Data Sheets (MSDS) for any chemicals you may come into contact with and follow the recommended safety guidelines.
- Inspect and maintain tools and equipment regularly to ensure they are in proper working condition.
- Follow lockout/tagout procedures when working on equipment to prevent accidental energization or startup.
- Use caution when working at elevated heights and always use appropriate fall protection equipment.
- Communicate effectively with colleagues or supervisors about any hazards or potential safety concerns in the workplace.
- Report any accidents, near misses, or unsafe conditions immediately to the appropriate personnel.
- Participate in ongoing skill development and training programs to stay updated on the latest safety procedures and regulations.
By following these safety procedures and regulations, maintenance technicians can ensure a safe working environment and reduce the risk of accidents or injuries. Additionally, continuous skill development and training will help technicians stay informed about the latest safety practices and technologies, enhancing their ability to carry out their job responsibilities safely and effectively.
Common Challenges and Problem Solving in the Maintenance Technician Role
In maintenance technician jobs, professionals often face various challenges that require problem-solving skills to ensure efficient operations and prevent downtime. The ability to identify and address these challenges is crucial for success in technical careers.
1. Equipment Breakdowns
One common challenge for maintenance technicians is equipment breakdowns. Machinery and systems can malfunction or experience unexpected failures, leading to production delays and potentially costly repairs. It is essential for technicians to quickly diagnose the cause of the breakdown and develop effective solutions to restore operations efficiently.
2. Troubleshooting Technical Issues
Maintenance technicians are responsible for troubleshooting technical issues that arise in different areas, such as electrical systems, mechanical components, and automation systems. They must have in-depth knowledge of the equipment and systems they maintain to identify and resolve technical problems effectively. Problem-solving skills are essential to diagnose complex issues and implement appropriate solutions.
| Common Challenges | Solutions |
|---|---|
| Equipment breakdowns | Quick diagnosis and efficient repairs |
| Troubleshooting technical issues | In-depth knowledge and problem-solving skills |
| Preventive maintenance planning | Regular inspections and proactive maintenance |
| Time management | Prioritizing tasks and efficient scheduling |
3. Preventive Maintenance Planning
Proactive maintenance is an essential aspect of a maintenance technician’s role. Creating and implementing preventive maintenance plans help reduce the likelihood of equipment breakdowns and minimize downtime. Technicians must strategize and schedule regular inspections, lubrication, and other preventive measures to keep machinery and systems in optimal condition.
4. Time Management
Maintenance technicians often handle multiple tasks simultaneously, including routine maintenance, emergency repairs, and equipment installations. Effective time management skills are crucial to prioritize tasks, create efficient schedules, and ensure that maintenance work is completed in a timely manner. Problem-solving comes into play when technicians need to adapt to unexpected changes that may impact their workload.
In conclusion, maintenance technician jobs involve various challenges that require problem-solving skills. Whether it’s handling equipment breakdowns, troubleshooting technical issues, planning preventive maintenance, or managing time effectively, technicians must be capable of finding practical solutions to maintain optimal operations.
Tips and Advice for Landing a Maintenance Technician Job
If you are interested in technical careers and have the skills to perform maintenance and repairs, then a maintenance technician job may be the perfect fit for you. Here are some tips and advice to help you land a maintenance technician job:
| 1. Gain Relevant Education and Training | Obtaining a relevant degree or certification in a technical field, such as electrical or mechanical engineering, can greatly increase your chances of landing a maintenance technician job. Additionally, attending vocational schools or completing apprenticeships can provide hands-on training and practical experience. |
| 2. Highlight Your Skills and Experience | When applying for a maintenance technician job, make sure to emphasize your skills and experience that are relevant to the position. Highlight any previous work or projects where you demonstrated strong problem-solving abilities, attention to detail, and effective communication skills. |
| 3. Stay Up-to-Date with Industry Trends | The field of maintenance and repair is constantly evolving, so it’s important to stay updated with the latest industry trends and technologies. Familiarize yourself with new tools, equipment, and techniques that are being used in the industry, as this knowledge can give you a competitive edge during the job application process. |
| 4. Network and Seek out Opportunities | Networking is a valuable tool for finding job opportunities in any field, including maintenance technician jobs. Attend industry events, join professional organizations, and connect with professionals already working in the field. They may be able to provide insights, job leads, or even recommend you for job openings. |
| 5. Prepare for Interviews | Before going for an interview for a maintenance technician job, prepare by researching the company, practicing common interview questions, and reviewing your own skills and experiences. Be ready to showcase your technical expertise, problem-solving abilities, and your ability to work effectively both independently and as part of a team. |
| 6. Demonstrate Your Professionalism | During the application and interview process, it’s important to present yourself professionally. Dress appropriately, arrive on time, and be polite and courteous to everyone you interact with. This includes phone interviews, emails, and any other communication with potential employers. |
| 7. Continuously Improve Your Skills | Maintenance technician jobs require ongoing learning and development. Stay curious and actively seek opportunities to improve your skills and knowledge. Attend training sessions, take online courses, and stay up to date with industry resources to enhance your expertise and increase your employability. |
| 8. Tailor Your Resume and Cover Letter | When applying for maintenance technician jobs, customize your resume and cover letter for each position you apply to. Highlight relevant skills and experiences that match the job requirements, and tailor your application materials to align with the specific needs of each employer. |
By following these tips and advice, you can increase your chances of landing a maintenance technician job and start a successful career in this field. Good luck!
Career Outlook and Job Market for Maintenance Technicians
Maintenance technicians play a crucial role in various industries, including manufacturing, construction, and telecommunications. As technology continues to advance, the demand for skilled maintenance technicians is expected to grow.
Technical careers, such as maintenance technicians, offer a promising future. The Bureau of Labor Statistics predicts that the employment of maintenance technicians will increase by X% in the next 10 years, which is higher than the average for all occupations.
One of the factors contributing to this positive career outlook is the increasing complexity of machinery and equipment. As companies rely more on automated systems, the need for skilled maintenance technicians who can troubleshoot and repair these technologies becomes paramount.
Additionally, as infrastructure continues to expand, there will be a growing demand for maintenance technicians in the construction industry. These professionals will be responsible for maintaining and repairing the various systems in buildings, including HVAC, plumbing, and electrical.
Another key driver of career opportunities for maintenance technicians is skill development. As technology evolves, maintenance technicians must stay updated with the latest advancements in their respective fields. This ongoing learning and skill development can lead to higher job security and advancement opportunities.
The job market for maintenance technicians is diverse and offers a range of opportunities. From working in manufacturing plants to hospitals, there are ample options for individuals looking to pursue a career in this field.
| Industry | Estimated Employment |
|---|---|
| Manufacturing | X,XXX,XXX |
| Construction | X,XXX,XXX |
| Telecommunications | X,XXX,XXX |
In conclusion, the career outlook for maintenance technicians is promising, with a growing demand in various industries. By staying updated with the latest technology and continuously developing their skills, maintenance technicians can secure rewarding and stable careers.
Questions and answers:
What is a career maintenance technician?
A career maintenance technician is a professional who is responsible for performing routine maintenance, repairs, and inspections on various equipment and systems in a specific industry or organization.
What industries can career maintenance technicians work in?
Career maintenance technicians can work in a variety of industries such as manufacturing, healthcare, hospitality, telecommunications, and transportation, among others.
What are some essential skills for a career maintenance technician?
Some essential skills for a career maintenance technician include knowledge of mechanical systems, troubleshooting abilities, electrical expertise, problem-solving skills, and the ability to read and interpret technical manuals and blueprints.
What are the opportunities for career advancement in this field?
There are various opportunities for career advancement in the field of career maintenance technology. Technicians can specialize in a specific area or equipment, become team leaders or supervisors, or even pursue further education and become maintenance managers or directors.
What kind of education or training is required to become a career maintenance technician?
The educational requirements for a career maintenance technician may vary depending on the industry and organization. However, most employers prefer candidates with a high school diploma or equivalent and some form of vocational training or certification relevant to the maintenance field.
What are the career opportunities for maintenance technicians?
Maintenance technicians have a wide range of career opportunities. They can work in various industries such as manufacturing, construction, healthcare, and aviation. Some common positions for maintenance technicians include maintenance mechanic, maintenance electrician, facilities maintenance technician, and HVAC technician.
What skills are required to become a maintenance technician?
To become a maintenance technician, it is important to have a strong foundation in technical skills. These include knowledge of electrical systems, plumbing, HVAC systems, and general maintenance procedures. Other important skills include problem-solving, attention to detail, and the ability to work in a team. Good communication skills are also important as maintenance technicians often need to explain issues and repairs to others.
